NEC 320Fc manual

NEC Corporation of America 456-01720-000 E x p r e s s 5 8 0 0 / 3 2 0 F c : A c t i v e U p g r a d e ™ U s e r ’ s G u i d e[...]

Manual Name: Express5800/320 Fc : Active Upgrade™ User’s Guide P ar t Number : 456-01720-000 Express5800/320 Fc Software Release Number: 5.0.1391 Publication Date: August 2007 NEC Corporation of America 10850 Gold Center Drive, Suite 200 Rancho Cordov a, CA 95670 © 200 7 NEC Corporation of America . All rig hts reserved. Notice The information[...]

Contents iii Contents Preface vii 1. Overview 1-1 1 - 1 s e r u t a e F 2 - 1 s s e c o r P e d a r g p U e v i t c A e h t f o w e i v r e v O 6 - 1 s s e c o r P e d a r g p U e v i t c A e h t g n i t r o b A 8 - 1 l e d o M e t a t S e d a r g p U e v i t c A 2. Preparing for the Active Upgrad e Process 2-1 1 - 2 t r o p p u S e d a r g p U e r[...]

Contents iv Express5800/320 Fc : Active Upgrade™ User’s Guide Creating a Conf iguration File 3-2 Loading a Con figuration File 3-3 Editing an Existing Conf iguration File 3-4 Performing an Upgr ade with No Configuration File 3-4 Saving a Configuration File 3-5 Selecting Disks to Upgrade 3-5 Selecting Other Configu rations to Include 3-7 Selecti[...]

Contents Contents v Verifying the Status of I nstalled Software 5- 3 Verifying If RDR Disks Are Resynchronizin g 5-5 General Problems and Solutions 5-6 Glossary Glossar y-1 Index Inde x-1[...]

Figures iv Express5800/320 Fc : Active Upgrade™ User’s Guide Figures Figure 1-1. Duple x ed System 1-3 Figure 1-2. Splitting the System 1-3 Figure 1-3. Merged System 1-5 Figure 1-4. Committing the Upgrad e 1-6 Figure 1-5. Abor ting the Up grad e 1-7 Figure 1-6. Activ e Upgra de State Model 1-8 Figure 2-1. Windows F irew all Exceptions 2-11 Figu[...]

Tables v Ta b l e s T able 2-1. Active Upgrade Process Worksheet 2-14 T abl e 3-1. Hard Disk Color Coding 3-6 T able 3-2. Selection of Applica tion Ser vices 3-10 T abl e 3-3. Control T ypes f or Custom Actions 3-13 T able 3-4. Timing for the Advanced Control T ype 3-14 T abl e 3-5. Envir onment V ar iab les fo r Custom Actions 3-16 T abl e 4-1. Ac[...]

Ta b l e s vi Express5800/320 Fc : Active Upgrade™ User’s Guide[...]

Preface vii Preface Purpose of This Manual The Express5 800/320 Fc : Active Upgrade ™ User’s Guide describes the Active Upgrade process, which allows you to up grade system s oftware and applications on an Express5800/3 20 Fc syste m while its critical applications remai n online and accessible to users. The manual prov ides an overview of the [...]

Pref ace viii Express5800/320 Fc : Active Up grade™ User’s Guide W ARNING ! A warning indicates a situation w here failure to take or av oid a specified action could cause bodil y harm or loss of life. CA UTION ! A caution indicates a situation whe re f ailure to take or av oid a specified action could damage a hardw are de vice, progr am, syst[...]

Prefa ce Preface ix Getting Help If you have a techni cal question about Exp ress5800/320 Fc hardware or software, try these online res ources first: • Online suppor t from NEC T echnical Suppor t. Y ou can find th e latest technica l information abou t an Express5800/320 Fc through online product suppor t at the NEC T echnical Suppor t Web site [...]

Pref ace x Express5800/320 Fc : Active Upgrade™ User ’s Guide[...]

Overview 1-1 Chapter 1 Overview 1- Active Upgrade™ technology allows yo u to upgrade system and application software on an Express5800/320 Fc syst em with minimal downtime. Instead of taking your system off line to run upgr ade procedures, you can use Active Upgrade technology to split the system into two independently runn ing systems, one side [...]

Overview of the Active Upgrade Process 1-2 Express5800/320 Fc : Active Upgrade ™ User’s Guide • T est the latest softw are updates in your environment bef ore making the updates permanent. After y our critical applications are restarted on the upgraded sof tware , you can v erify the success of you r software upd ates in a production en viron[...]

Overview of the Activ e Upgrade Process Overview 1-3 Figure 1- 1. Duple xed Sy stem Figure 1- 2. Splitting the System Network Exter nal Storage Duple xed System Console System Data System Data Internal Storage Mirror duet001 Network Duple xed System Console System Data Internal Storage duet002 System Software Installation No Connection Mirror Disab[...]

Overview of the Active Upgrade Process 1-4 Express5800/320 Fc Active Upgrade ™ User’s Guide As shown in Figure 1- 2 , when y ou split th e system, the Active Upgr ade con sole disab les any Rapid Disk Resync (RDR) mirroring between the internal disks in each CPU- I ⁄ O enclosure and isolates the Upg rade Side from system resou rces such as th[...]

Overview of the Activ e Upgrade Process Overview 1-5 Figure 1-3. Merged System Finally , the system restar ts your ap plications, inclu ding the Activ e Upgrade console , from the Upgrad e Side system disk. Depending on the comple xity of yo ur applications and the upgrade you perf or med, y our applications may be ba ck up and running in under a m[...]

Overview of the Activ e Upgr ade Process 1-6 Express5800/320 Fc : Active Upgrade™ User’s Guide Figure 1-4. Committing the Upgrade When the RDR disk resychronization is f ini shed, all cr itical system resour ces are running in duplex mode, and the Active Upgr ade process is complete. Y ou do not need to restar t the sys tem, a nd, be cause your[...]

Overview of the Activ e Upgrade Process Overview 1-7 If you abort the upgrade session while the system is in merge mode, a shor t period of downtime is incurred while the Active Upgrad e console initiates a system r estart. The Active Upgrade co nsole shuts down the Upgr ade Side and r estarts the system from the Production Side, wh ich automatical[...]

Overview of the Active Upgrade Process 1-8 Express5800/320 Fc : Active Upgrade ™ User’s Guide Active Upgrade State Model The state model in Figure 1-6 shows all of the p ossible Active Upgrade stat es, and the order in which they occur du ring the Active Upgrade proces s. Figure 1- 6. Active Upgrade Sta te Model The state model helps to de mons[...]

Overview of the Activ e Upgrade Process Overview 1-9 NO TE After the upg rade se ssion leav es the Idle state , you m ust complete the full upg rade process in sequence or abo r t the process altogether . Y ou cannot go bac k to a previous state or skip states , and y ou cannot proceed t o the ne xt state if the upgr ade is in a Brok en or Busy ope[...]

Overview of the Active Upgrade Process 1-10 Express5800/320 Fc : Active Up grade™ User’s Guide[...]

Preparing for the Active Upgrade Process 2-1 Chapter 2 Preparing f or the Active Upgrade Pr ocess 2- Preparing for the Active Upgrade process invo lves the following tasks: • Learning about the types of upg rades that the Activ e Upgrade pr ocess suppor ts. • Learning about the prerequisi tes and recommenda tions fo r yo u r Express5800/320 Fc [...]

System Prerequisites 2-2 Express5800/320 Fc : Active Upgrade™ User’s Guide • The application’ s installation or upgrade utility does not in volv e changes to files or databases on the data disks while the system is in spli t mode. (F or example , the utility cannot crea te new databases or conv er t existing data records to be compatible wi[...]

System Prerequisites Preparing for the Active Upgrade Process 2-3 All por ts on any dual-por t adapter must b e either team ed or not teamed. Y ou cannot hav e only one por t on an adapter teame d. Y ou do not need to team non-em bedded Ether net PCI adap ters f or the Active Upgrade process, but it is best to do so to e nsure that the ne twork con[...]

System Prerequisites 2-4 Express5800/320 Fc : Active Upgrade ™ User’s Guide • Can tolerate a po tential decrea se in performanc e during the upgrade. F or e xample, if your system contains te amed network adapters that are configur ed f or load balancing or link aggregation, th ere might be a decrea se in network perf or mance when the system[...]

Recommendations Preparing for the Active Upgrade Process 2-5 Recommendations When preparing y our system for the A ctive Upgrade pro cess, also conside r the following recomm endations: • If possible, assign static IP addresses for embedded Ether net teams and VTM adapters. • If your system is protected by Windows Firew all, enable the e xcepti[...]

Managing Criti cal Applications During the Upgrade Process 2-6 Express5800/320 Fc : Active Upgrade ™ User’s Guide Related T opics • Overview • “Softw are Upg rade Support” on page 2-1 • “System Prerequi sites” on page 2-2 • “Managing Critical Applications During the Upgr ade Process” on page 2-6 • “Pre-Upgr ade T asks”[...]

Pre-Upgrade T asks Preparing for the Active Upgrade Process 2-7 If yo ur application runs as a standard service that a lready accounts fo r interdependencies (wit h other services) and requires no special handling, y ou can specify it on the Application Services pag e of the Activ e Upgrad e console during the configur ation process . On the Applic[...]

Pre-Upgr ade T asks 2-8 Express5800/320 Fc : Active Upgrade™ User’s Guide 4. V er ify the integrity of all R DR disks, as f ollows: a. I n the RDR U tility click Logical Disk Informat ion. b . Right-click an RDR vir tual disk. c. Select V erify RDR Vir tual Disk . A messa ge appears stating that the operation completed succe ssfully , mean ing [...]

Pre-Upgrade T asks Preparing for the Active Upgrade Process 2-9 When you are fi nished preparing for t he upgrade, star t the Acti ve Up grade console . Follow the on-screen inst ructions (and this do cument) to configure t he process, then run a Readiness Chec k to verify if your syst em is ready to upgrade. Related T opics • “Installing the A[...]

Pre-Upgrade T asks 2-10 Express5800/320Ma: Active Up grade™ User’s Guide Configuring Windows Fire wall for the Active Upgrade Pr ocess The Active Upgrade console requires network access to: • Communicate with syste m components and underlying services in the ftSer v er System Software . • Allow comm unication betw een the Production Sid e a[...]

Pre-Upgrade T asks Preparing for the Active Upgrade Process 2-11 Figure 2-1. Windows Fire wall Exceptions Related T opics • “Pre-Upgr ade T asks” on page 2-7 • Configuring the Activ e Upgra de Process Configuring a UPS-Pr otected Syst em for the Active Upgrade Pr ocess If your syste m is protected by a UPS, and you have configu red the UPS [...]

Pre-Upgr ade T asks 2-12 Express5800/320 Fc : Active Upgrade™ User’s Guide To set the enclosur e with A-side po wer as primary. 1 Open the ft Server utility. 2. Expand FTServer 3. Expand CPU Module 4. Expand CPU Module (ID:1) 5. Under BringUp/BringDown, click the Down button. 6. Click Ok in the Confirmation box. 7. Click Ok in the Information b[...]

Pre-Upgrade T asks Preparing for the Active Upgrade Process 2-13 Java Runtime Environment is necessary for running Active Upgrade. Install the following Java Runtime Environment: Sun Microsystems Java™ Runtime Environment Version 5.0 Update 8 (1.5.0_08) or later Installing Java Runtime Environment IP addresses must be configuredin VTM to run Acti[...]

Pre-Upgrade T asks 2-14 Express5800/320 Fc : Active Upgrade™ User’s Guide ============================================== Network Setting ============================================== Const DefaultGateway = “192.168.1.1” a Const VTMOIpAddress = “192.168.1.2” b Const VTM1IpAddress = “192.168.1.3” c Const Host0IpAddress = “192.168.1[...]

Pre-Upgrade T asks Preparing for the Active Upgrade Process 2-1 5 Gathering Information Before you start configurin g the Active Upgrade process on your system, considering the following questions: ❏ After you complete this upgrade , will you e v er w ant to r un the same type of upgrade again? If so , plan to create a configuration file with the[...]

Pre-Upgrade T asks 2-1 6 Express5800/320 Fc : Active Up grade™ User’s Guide T able 2-1. Ac tive Upgrade Pr ocess W orksheet Item V alu e Configuration files to use _____________ _____________________ _____ _____________ _____________________ _____ _____________ _____________________ _____ Disks to upgrade _____________ _____________________ ___[...]

Pre-Upgrade T asks Preparing for the Active Upgrade Process 2-1 7 Related T opics • “Pre-Upgr ade T asks” on page 2-7 • “Softw are Upg rade Support” on page 2-1 • “System Prerequisites” on page 2-2 • “Recommendat ions” on page 2-5 • “Managing Critical Applications During the Upgr ade Process” on page 2-6 • Configurin[...]

Pre-Upgrade T asks 2-1 8 Express5800/320 Fc : Active Up grade™ User’s Guide Copying Software Installati on P ackages to the System When the system runs in split mode, the Upgrade Side has no access to th e network, or internal data disks; th erefore, if you need to down load or copy any High Priority updates (hotfixes), installa tion packages, [...]

Pre-Upgrade T asks Preparing for the Active Upgrade Process 2-1 9 Figure 2-2. Automatic Updates Control Panel If your company pushes softwar e updates from an enterpr ise-wide service, like Windows Server Updat e Services (WSUS), you might need to o verride the defau lt Automatic Update policies for your system. Typically, WSUS clients are set to i[...]

Pre-Upgrade T asks 2- 20 Express5800/320 Fc : Active Up grade™ User’s Guide Figure 2-3. A utomatic Updates Icon in System T ray To verify the list o f updates 1. Click the A utomatic Updates icon to display the Automatic Updates dialog box. 2. Select Custom Install (A dv a nced) and click Ne xt . The ne xt page displa ys the list of the update [...]

Star ting and Exiting the Activ e Upgr ade Console Preparing for the Active Upgrade Process 2-2 1 Star ting and Exiting the Active Upgrade Console N O T E S 1. Y our login account must be in the loca l Adm inistrators group to run the Activ e Upgrade console. Y ou cannot use a domain a ccount. 2. The Active Upgrade console is not suppor ted over re[...]

Understand ing the Activ e Upgra de Console Interf ace 2-2 2 Express5800/320 Fc : Active Up grade™ User’s Guide Underst anding the Active Upgrade Console Interface The Active Upgrade console window ( Figu re 2-4 ) is divided into fo ur major parts: a title bar, a navigat ion bar, a main window, an d a status bar. Figure 2- 4. Active Upgrad e co[...]

Understanding the Active Upgrade Console Interface Preparing for the Active Upgrade Process 2-2 3 The title bar also contains a Help button ( ), which you can click t o display the Help topic associated with the cur rent page of the Active Upgrade console. (You can also access th e Help from the Prod uction Side or Upgrade Side by clicking Start , [...]

Understand ing the Activ e Upgra de Console Interf ace 2-2 4 Express5800/320 Fc : Active Up grade™ User’s Guide If you are creating or edit ing a configuration file, you can click an y entry in the Configuration section to skip direct ly to the associated configuration pag e. These pages have the following pu rposes: Configuration — Allows y [...]

Understanding the Active Upgrade Console Interface Preparing for the Active Upgrade Process 2-2 5 You can click Active Upgrade to perform a readiness ch eck, and, if you are still modifying a configurat ion file, you can click any page in the Configuration section to go back and make additional changes. After you initiate an upgr ade session (by cl[...]

Understand ing the Activ e Upgra de Console Interf ace 2-2 6 Express5800/320 Fc : Active Up grade™ User’s Guide These links have the following purposes: • Remote KVM — Allows y ou to establish an Advanced Vide o Redirection session to the Upgrade Side w hile the system is split to perform upgrade tasks. • Remote Desktop — Allows you to [...]

Understanding the Active Upgrade Console Interface Preparing for the Active Upgrade Process 2-2 7 When you perfor m a readiness test and begin the upg rade process, the configuration settings in the main window ar e replaced with an activity l og ( Figure 2-9 ) that allows you to track t he progress and success of the upgrad e process. Figure 2- 9.[...]

Understand ing the Activ e Upgra de Console Interf ace 2-2 8 Express5800/320 Fc : Active Up grade™ User’s Guide Figure 2-10. Status Bar For more informat ion about interpreti ng items in the status bar, see “Vie w ing Active Upgr ade Process Status” on page 4-21 . Related T opics • “Start ing and Exiting the Active Upg rade Console” ?[...]

Configuring the Active Upgrade Process 3-1 Chapter 3 Configuring the Active Upgrade Pr ocess 3- Configuring th e Active Upgrad e process invo lves the following t asks: • Creating and managing configur ation files • Selecting disks to upg rade • Selecting other conf igur ation files to include • Selecting application services to control •[...]

Creating and Managing Configuration Files 3-2 Express5800/320 Fc : Active Upgrade ™ User’s Guide NO TE Y ou can sav e a configuration file to any disk — system or data, internal or e xternal. The Activ e Upgrade conso le automatically copies configura tion files to a staging area bef ore beginning the upgr ade to ensure tha t they are av aila[...]

Creating and Managing Con figuration Files Configuring the Active Upgrade Process 3-3 Related T opics • “Creating and Managin g Configuration Files” on page 3-1 • “Sa ving a Configur ation File” on page 3- 5 • “Providin g a Description fo r a Configuration File” on page 3-19 • “Selecting Disks to Up grade” on page 3-5 Loadin[...]

Creating and Managing Configuration Files 3-4 Express5800/320 Fc : Active Upgrade ™ User’s Guide Editing an Existing Configuration File Editing a configurat ion file allows you to open and edit a co nfiguration file that you h ave previously saved. After you ed it the configuration file, you can view the Upgrade Summary , and, if applicable, pr[...]

Selecting Disks to Upgrade Configuring the Active Upgrade Process 3-5 Related T opics • “Creating and Managin g Configuration Files” on page 3-1 • P erf or ming th e Upgr ade Saving a Configuration File The Active Upgr ade console autom atically prompts yo u to save your configur ation file if you leave the Configur ation section of the ap [...]

Selecting Disks to Upgr ade 3-6 Express5800/320 Fc : Active Upgrade ™ User’s Guide You can ma rk each disk as a system disk or a data di sk : • System disk A disk that contains th e system or application softw are you want to upg rade . Only disks marked as Sy stem are av ailable to the Upgr ade Side while the system is split. The Active Upgr[...]

Selecting Other Configurations to Include Configuring the Active Upgrade Process 3-7 For more informati on about any volume, move your cursor ove r the volume to display ToolTip help. To select system and data disk s • F or any disk y ou want to mark as a system disk, click Sy stem . (This automatically marks any v olume that the disk contain s a[...]

Selecting Other Configurations to Include 3-8 Express5800/320 Fc : Active Upgrade ™ User’s Guide Potential uses for nest ed files include: • Y our suppor t prov ider creates a configurat ion file that y ou can call into an e xisting configuration file f or your system. • Y ou cr eate separate configuratio n files, each f or upgrading a diff[...]

Selecting Application Ser vices to Control Configuring the Active Upgrade Process 3-9 Related T opics • “Creating and Managin g Configuration Files” on page 3-1 • “Sa ving a Configur ation File” on page 3- 5 • “Displa ying the Upg rade Summa r y” on page 3- 19 Selecting Application Services to Control Use the Application Services [...]

Selecting Event Log Files to Back Up 3-10 Express5800/320 Fc : Active Up grade™ User’s Guide Each service on the Applicatio n Services page has a three-st ate check box, as described in Ta b l e 3 - 2 . To select a servi ce for the Active Upgrade console to cont rol 1. On the Applicatio n Services page , find a service you want to stop and star[...]

Selecting Event Log Files to Back Up Configuring the Active Upgrade Process 3-11 When you commit an upgr ade, the system reestablishe s the RDR mirrors of any system disks by overwriting th e Product ion Side disks (which contain the old version of your software) with the newer Upgrade Side d isks (which contain your newly-upgraded software). B eca[...]

Configurin g Custom Actions 3-12 Express5800/320 Fc : Active Up grade™ User’s Guide Configuring Custom Actions Use the Custom Actions page to customize the way that t he Active Upgrade process runs in your environment . You can create custom actions to perform the follo wing types of tasks: • Specify how a critical application is stop ped and[...]

Configur ing Custom Actions Configuring the Active Upgrade Process 3-13 2. Ex ecutab le files fo r custom actions must be located on a system disk. If a e x ecutable file is located on an e xternal or network disk, the Upg rade Side loses access to the file while th e system is in split mode. 3. F or inf ormation about writing your o wn progr ams f[...]

Configurin g Custom Actions 3-14 Express5800/320 Fc : Active Up grade™ User’s Guide 4. If yo u selected the Adv anced control type, optio nally select an item f rom the Timing drop-do wn list which best describes the orde r in which you w ant this custom action to run with y our other custom actions . Ta b l e 3 - 4 describes the timing options[...]

Configur ing Custom Actions Configuring the Active Upgrade Process 3-15 Custom actions run consecutiv ely accordi ng to their timin g options. Subseq uent custom actions do not st ar t until the current custom action ter minates . 5. Click Add to accept the custom action. (If th e Add button is inactive, ensure that yo u typed the File path name an[...]

Configurin g Custom Actions 3-16 Express5800/320 Fc : Active Up grade™ User’s Guide Related T opics • “Progr amming Notes f or Custom Actions” on page 3-15 • “Configuring Custom Actions” on page 3-12 Using Active Upgrade En vironment V ariables You can optiona lly use the environment variables specified in Ta b l e 3 - 5 in any prog[...]

Configur ing Custom Actions Configuring the Active Upgrade Process 3-17 To pass multiple variables, add a spac e betw een each var iable, as follows: %ACTIVE_UPGRADE_SIDE% %ACTIVE_UPGRADE_REQUEST% Related T opics • “Activ e Upgrade State Model” on page 1 -8 • “Progr amming Notes f or Custom Actions” on page 3-15 • “Configuring Custo[...]

Configurin g Custom Actions 3-18 Express5800/320 Fc : Active Up grade™ User’s Guide Executin g Visual Basic Scripts and Other T ypes of Executab le Files By default, the File field on the Custom Actions page accepts only batch files (.bat), application files (.e xe), and Visual Basic sc ripts (.vbs). However, if necessary, you might be able to [...]

Providing a Description for a Configuration File Configuring the Active Upgrade Process 3-19 Pr oviding a Description f or a Configuration File Use the Description page to specify a t itle and comment s for your configur ation file. These items appear on the Other Configurations page, t he Upgrade Summary page, and in the Lo cate Configuration File[...]

Displaying the Upgr ade Summar y 3-20 Express5800/320 Fc : Active Up grade™ User’s Guide If applicable, you can also sa ve the current conf iguration file f rom the Upgrade Summary page. When you are finished viewing the Upgrade Summary, and, if necessary, saving the configuration file, you can click Next to pro ceed with the Active Upgrade pro[...]

Performing the Upgrade 4-1 Chapter 4 P erforming the Upgrade 4- Performing the Active Upgrade p rocess can involve the following tasks: • P erf or ming a readiness chec k • Splitting the system • Merging the System • Committing th e upgrad e • Abor ting the upg rade (if necessary) • Finishing the upgrade • Viewing Activ e Upgrade proc[...]

P erforming a Readiness Che ck 4-2 Express5800/320 Fc : Active Upgrade ™ User’s Guide The activity log repor ts the overall results of the readin ess check as well as the results for each individual te st. Ta b l e 4 - 1 describes the general meanin g of the activity log entries. The status bar at th e bottom of the window indica tes one of the[...]

Splitting the System Performing the Upgrade 4-3 Related T opics • “System Prerequisites” on page 2-2 • “Splitting the System ” • “Viewing Active Upgr ade Proc ess Status” on pa ge 4-21 • “Sav ing the Activity Log to a File” o n page 5-1 • “Abor ting t he Upg rade” o n page 4-19 • T roubleshooting Splitting the System[...]

Splitting the System 4-4 Express5800/320 Fc : Active Upgrade ™ User’s Guide 2. Split the system only when y ou are sitting at the console for your Express5800/ft series system. The Activ e Upgrade console is not supported ov er remote conne ctions. CA UTION ! Do not perform any har dware maintenance, including the removal of either CPU- I ⁄ O[...]

Splitting the System Performing the Upgrade 4-5 If the split process fa ils the first time, you can click Retr y to try again. If the pr oblem persists, you can click Abor t to abort the up grade proces s, or see T rouble shooting for informati on about resolving the problem. When the system is split, you can: • Manage upg rade tasks on the Upgra[...]

Splitting the System 4-6 Express5800/320 Fc : Active Upgrade ™ User’s Guide If necessary, you can also completely abor t the upgrade process f rom the Active Upgrade console on the Production Side. Because the Active Upgrade co nsole itself runs on the Production Side of the system, you need to establish a r emote connection to the desktop on t[...]

Splitting the System Performing the Upgrade 4-7 Figure 4-1. Links for Connecting to Upgrad e Side Related T opics • “Connecting to the Up grade Side with Remote KVM” • “Connecting to the Up grade Side with Remote Desktop” on page 4-8 Connecting to the Upgrade Side with Remote KVM Remote KVM allows you to control the keyboard, video, and[...]

Splitting the System 4-8 Express5800/320 Fc : Active Upgrade ™ User’s Guide For more informa tion about manag ing an AVR session, see the Express5800/32 0 Fc Virtual Technician Module User ’s Guide . To terminate a Remo te KVM session with the Upgrade Side 1. V erify that any installation pro cesses are complete , and that yo u hav e exited f[...]

Splitting the System Performing the Upgrade 4-9 NO TES 1. If you want to refer to the Active Upgr ade He lp file while you ar e using the Upgr ade Side desktop , click Start on the Upgrade Side d esktop , then clic k All Progra ms , ftSYS , an d Active Upgrade Help to open the Help view er . 2. If yo u maximize the Re mote Desktop connection window[...]

Splitting the System 4-10 Express5800/320 Fc : Active Up grade™ User’s Guide Related T opics • “Connecting to th e Upgr ade Side with Remote KVM” on page 4-7 • “Running Softw are Installati on Programs” on page 4-10 • “Restarting the Upgra de Side” on page 4-12 • “Viewing Active Upgr ade Proc ess Status” on pa ge 4-21 ?[...]

Splitting the System Performing the Upgra de 4-11 NO TE Bef ore installing any software , ensure that y ou are working on the Upgrad e Side desktop (thr ough a remote co nnection ). Do not install softw are on the Production Side . To apply the downloaded upda tes 1. Click the A utomatic Updates icon in the Upgrade Side system tray to displa y the [...]

Splitting the System 4-12 Express5800/320 Fc : Active Up grade™ User’s Guide Other Installation P ackages If you previously downloaded indi vidual installation pa ckages to a system disk, open the Upgrade Side f older that contains th e installation packages. Run ea ch installation program, on e at a time. NO TE Bef ore installing any softwa re[...]

Splitting the System Performing the Upgra de 4-13 CA UTION ! Do not shut down t he Upgrade Side, otherwise , the Upgr ade Side will not come bac k online, and y ou must abor t the upg rade process to reco v er . If this happens , any changes y ou made on the Upgr ade Side are lost. To manually restart the Upgrade Side 1. On the Upgr ade Side, clic [...]

Splitting the System 4-14 Express5800/320 Fc : Active Up grade™ User’s Guide Managing Y our Applicat ions on the Pr oduction Side While the system is split, you can continue to acce ss and use your applications on t he Production Side; howe ver, yo u must av oid doing an y of the follo wing on the Produc tion Side desktop: • Installing or up [...]

Merging the System Performing the Upgrade 4-15 V erifying the Upgrade Side Bef ore Merging the System After you have upg raded or installed softw are on the Upgrade Side, you can per form limited testin g on the Upgrade Sid e system disks, as long as your acti vities do not require acces s to the following re sources, which are currently unavailab [...]

Merging the System 4-16 Express5800/320 Fc : Active Up grade™ User’s Guide Merging the syst em: • Stops y our applications and services on the Production Side. • Merges system resources so that the network and application data disks become av a ilable to the Upgr ade Side. • Restar ts you r applications (including the Activ e Upgrade cons[...]

Merging the System Performing the Upgrade 4-17 Related T op ics • “V er ifying the Up gr ade Side Be f ore Committing the Upgrade” • “Committing the Up gr ade” on page 4-18 • “Viewing Activ e Upgrade Process Sta tus” on page 4-21 • “Abor ting the Upgrade” on pa ge 4-19 • T roubleshooting V erifying the Upgrade Side Bef ore[...]

Committing the Upgrade 4-18 Express5800/320 Fc : Active Up grade™ User’s Guide • “Viewing Active Upgr ade Proc ess Status” on pa ge 4-21 • “Abor ting t he Upg rade” o n page 4-19 • T roub leshooting Committing the Upgrade When you are fi nished testing your applications on the merged syst em, and you are satisfied that everyt hing[...]

Abor ting the Upgrade Performing the Upgra de 4-19 If the comm it process fails the first time, y ou can click Retr y to try again. If the prob lem persists, see T roub leshooting for information about resolving the problem. Related T opics • “Finishing the Upgr ade” on page 4-20 • “Viewing Active Upgr ade Proc ess Status” on pa ge 4-21[...]

Finishing the Upgrade 4-20 Express5800/320 Fc : Active Up grade™ User’s Guide NO TES 1. Y our screen might flic ker and y ou might briefly lose control of your k eyboard and mouse as the system recov e rs its original state. The abort process should take only a f ew minutes. When the pr ocess completes, the upgrade stat e is Fault T olerant | A[...]

Viewing Activ e Upgrade Process Status Performing the Upgra de 4-21 • Click Active Upgr ade in the navigat ion bar to initiate another r eadiness test and upgrade with the sam e configuration. • Click Configuration in the na vigation bar t o create, edit, or load another configuration file. NO TE Though the Activ e Upgrade process is complete ,[...]

Viewing Activ e Upgrade Process Status 4-22 Express5800/320 Fc : Active Up grade™ User’s Guide Figure 4-4. Activi ty Log (in Active Upgrade Consol e) If you want t o check the status of the upgrade process when you are logged on t o the Upgrade Side of the syst em (while in split mode), you can also double-click the Active Upgrade icon ( ) in t[...]

Viewing Activ e Upgrade Process Status Performing the Upgra de 4-23 NO TE Y ou ca n only view status in the remote activi ty log. T o control the remaining step s of the Activ e Upgrade process, y ou must minimize o r close the connection to the Upgr ade Side and use the Activ e Upgrade console on the Production Side . Ta b l e 4 - 2 describes the [...]

Viewing Activ e Upgrade Process Status 4-24 Express5800/320 Fc : Active Up grade™ User’s Guide Figure 4-6. Activi ty Log Detail In the detail window, you can click the Pre vious and Next buttons to review other items of the same severit y. For example, if you are viewing an erro r, you can click Next to see the next error item. To change the se[...]

Viewing Activ e Upgrade Process Status Performing the Upgra de 4-25 Status Bar The status bar ( Figure 4-7 ), which is located at the bott om of the Active Upgrad e console window, re ports a quick summary of the status of the up grade. Figure 4- 7. Status Bar The Hardware State reports whether or not your critical ap plications are running in lock[...]

Viewing Activ e Upgrade Process Status 4-26 Express5800/320 Fc : Active Up grade™ User’s Guide The Operational Stat e reports the status of the last operation that was requested. Ta b l e 4 - 5 describes the possible operational states. The Partner St ate reports the st atus of the par tner system. For example, while the system is in split mode[...]

Viewing Activ e Upgrade Process Status Performing the Upgrade 4-27 Related T op ics • “Activity Log” on page 4-21 • “Saving the Activity Log to a File” on page 5-1 • T roubleshooting T able 4-6. Status: Partner State P artner State Description DC On The par tner operating system is shut down , but system power is still on. DC Off The [...]

Viewing Activ e Upgrade Process Status 4-28 Express5800/320 Fc : Active Up grade™ User’s Guide[...]

Troubleshooting 5-1 Chapter 5 T r oubleshooting 5- If necessary , you can collect information abou t the Active Upgrad e process and resolve problems by: • Savi ng the activity log to a file • Viewing t he status of application services • Viewing t he status of installed softw are • V erify ing If RDR disks are resynchronizing • Learning [...]

V er ifying the Status of Applicatio n Services 5-2 Express5800/320 Fc : Active Upgrade ™ User’s Guide V erifying the Status of Application Ser vices At various stag es of the Active Up grade proc ess, you can optionally verify the status of services you specified for co ntrol on the Applic ation Services page of the Active Upgrade cons ole. T [...]

V er ifying the Status of Installed Software Troubleshooting 5-3 Figure 5- 1. Service Con trol Manager Related T opics • “Managing Critical Applications During the Upgr ade Process” on page 2-6 • “Selecting Applicat ion Ser vices to Control” on page 3-9 • “Viewing Active Upgr ade Proc ess Status” on pa ge 4-21 • T roubleshooting[...]

V er ifying the Status of Installed Software 5-4 Express5800/320 Fc : Active Upgrade ™ User’s Guide Figure 5-2. Add or Remove Programs Control P ane l If you installed any Windows updates, select the Sho w updates check box in the control panel to disp lay the updates in the list of prog rams. NO TE If your system is in split or merge mode , re[...]

V er ifying If RDR Disks Are Resynchronizing Troubleshooting 5-5 V erifying If RDR Disks Are Resynchr onizing When you complete or abort the Active Upgrad e process, the system reesta blishes the mirrors between the RDR pa rtner disks in each CPU- I ⁄ O enclosure. I f you intend to initiate another upgr ade process, you must wait for the fu ll re[...]

General Prob lems and Solutions 5-6 Express5800/320 Fc : Active Upgrade™ User’s Guide General Pr oblems and Solutions T able 5-1 describes some common problems t hat could prevent y our system from passing the rea diness check. C A U T I O N ! Nev er perf or m hardware mai ntenance, such as removing and replacing s ystem components, while the A[...]

General Prob lems and Solutions Troubleshooting 5-7 No IP address on Upgrade ready team Use the Network Connections control panel to assign an IP address (pref erably a static IP addres s) to the Ether net team, or renew y our DHCP lease. See “System Prerequisites” on page 2-2 and “Recomme ndations” on page 2-5 f or more inf ormation about [...]

General Prob lems and Solutions 5-8 Express5800/320 Fc : Active Upgrade™ User’s Guide T able 5-2 describes some common p roblems with custom actions. T able 5-3 describes miscellaneous pro blems. T able 5-2. T roubleshooting: Custom Actions Error Actio n The executable filename does not exist. Ensure that the e xec utable file associated with y[...]

General Prob lems and Solutions Troubleshooting 5-9 Failed to disable PCI device: QLogic Fibre Channel Adapter If you ha ve ins talled QLogic SANsurfer Fibre Channel HBA Software to upg rade the BIOS in y our host bus adapter , you should uninstall this utility when you are done upg rading the BIOS. In this case, the Activ e Upgrade console cannot [...]

General Problems and Solutions 5-10 Express5800/320 Fc : Active Up grade™ User’s Guide Related T opics • “Viewing Active Upgr ade Proc ess Status” on pa ge 4-21 • T roub leshooting Getting Help If you have a te chnical question about Expr ess5800/320 Fc hardwa re or software, t ry these online resources fir st: • Online support from N[...]

Glossary-1 Glossary Glossary- Active Upgrade tec hnology A process that allows y ou to upgrade system soft ware and applications on an Express5800/320 Fc syst em while its critica l applications rem ain online and accessible to users. F or more inf or mation, see the Ov er view . application s ervice A program that runs in the bac kgrou nd and perf[...]

Glossar y Glossar y-2 Express5800/320 Fc : Active Upgrade™ User’ s Guide configuratio n file A file that contains all of th e settings per taining to the Activ e Upgrade process f or yo ur system. Y ou can create multip le configuration files , each for a diff erent type of upgr ade that y ou regularly perform on y our system. Y ou can also use[...]

Glossary Glossary-3 enclosure A ph ysical container that includes at least one CP U element and at least one I/O element. In a system with more than one physical enclosure, you ma y be able to remov e or upgrade one enclo sure while the ot her continues to r un your applications uninterru pted. executable file A program file, such as a .ex e, .bat,[...]

Glossar y Glossar y-4 Express5800/320 Fc : Active Upgrade™ User’ s Guide merge syste m The stage of the Activ e Upgrade process du ring which the system restar ts your applications on th e Upgra de Side . When the system is in a merged stat e, it has access to critical system resources , which yo u can use to test y our applications and v er if[...]

Glossar y Glossary-5 servic e See application ser vice . session One complete Active Upgr ade proc ess, from split mode to finish. Or , a remot e connection to the upg rade side of the system , as in a Remote KVM (or A VR ) session. simplex mode (simple xed) The state of an ftSer v er system when one or more of its individual components is operat i[...]

Glossar y Glossar y-6 Express5800/320 Fc : Active Upgrade™ User’ s Guide Upgrade Side The side of a split-mode syste m on which you can upgrade so ftware . See also Production Side . vo l u m e A fix ed amount of stor age on a hard disk (or spanning man y hard disks) that is defined and m anaged as a single de vice in the oper ating system.[...]

Inde x-1 Index Index- A abort upgrade, 1-6 collecting dump files, 4-20 executing, 4-19 illustrated, 1-7 Abort Upgrade page, 4-19 Actions, 3-12 Active Upgrade console, 2-22 activity log, 4-21 installing, 2-9 main window, 2-26 navigation bar, 2-23 starting and exiting, 2-21 status bar, 4-25 title bar, 2-22 Active Upgrade page, 4-1 Active Upgrade proc[...]

Inde x Inde x-2 Express5800/320 Fc : Activ e Upgrade™ User’ s Guide nesting, 3-7 saving, 3-5 upgrading without, 3-4 Configuration page, 3-1 configuring administrator account, 2-8 application services, 3-9 Automatic Updates, 2-18 custom actions, 3-12 disks, 3-5 firewall, 2-10 log file backup, 3-10 Remote Desktop, 2-8 UPS, 2-11 connecting to Upgr[...]

Inde x Inde x-3 G gathering information, 2-15 glossary, Glossary-1 H hardware maintenance, 4-4 Hardware State, 4-25 Help button, 2-22 high-priority update See hotfix host bus adapter (HBA). See e xter nal storage hotfix, 2-1 configuring Automatic Updates, 2-18 configuring WSUS server, 2-19 defined, Glossary-3 downloading before split mode, 2-18 ins[...]

Inde x Inde x-4 Express5800/320 Fc : Activ e Upgrade™ User’ s Guide Production Side defined, Glossary-4 managing, 4-14 programming notes, custom actions, 3-15 Q QLogic Fibre Channel adapter. See e xter nal storage R Rapid Disk Resync checking resync progress, 5-5 data loss on Production Side, 3-11, 3-12 disabling during split process, 1-4 prere[...]

Inde x Inde x-5 upgrade fault tolerance during, 2-3 session, 1-8, Glossary-5 status, 4-21 support, 2-1 tasks, 4-5 Upgrade Side connecting to, 4-6 defined, Glossary-6 managing, 4-5 verifying before commit, 4-17 verifying before merge, 4-15 Upgrade State, 4-26 Upgrade Summary page, 3-19 V verifying list of hotfixes, 2-20 status of installed software,[...]

Index Inde x-6 Express5800/320 Fc : Active Upgrade™ User’ s Guide[...]