NEC 750370 manual

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Co nten ts of this manu al are su bjec t to chan ge witho ut prio r notic e at the dis cre tion of NEC America, Inc. Th is do cume nt h as be en prep ared f or the u s e o f emp loye es an d cu st o mer s o f NE C Americ a, Inc. and ma y not be repro duce d with out prior writte n app rova l of N EC America, Inc . Elit eM a il an d E lectra E lite [...]

S ECTION 1 G ENERAL I NFOR MATION The Elit eMail VMS /Elite Mail Lim ited syste m is p eople o riented , and spee ds comm u nica tion bet w ee n peop le us ing th e v ery la test tec h no log y . This sys tem has a se t of manuals t hat provide all the i nformati on ne cessary t o insta ll an d support the syste m. T he manuals a re describ ed in t[...]

Hard w ar e Sp ec if ic at io ns i T abl e of Co nte nt s Chapte r 1 Hardw are De scription Chapter 2 Installat ion Sect ion 1 Precau tio n s ........... ................... .................. ................... ................... .... 2-1 Sect ion 2 Enviro nmental Co nditions ............... ................... .................. .............. [...]

Hard w ar e Sp ec if ic at io ns iii List o f Figu re s Figure 2 -1 DSP-F-21 Un i t Installa tion ....... ........ ........... ....... ........... ....... ........... ........ ........... ....... .. ... 2-2 Figure 2 -2 FMS( ) - U10 ETU ...... ....... ........... ....... ........... ........ ........... ....... ........... ....... ........... .... .[...]

Hard w ar e Sp ec if ic at io ns 1 - 1 Hardware Description The Eli teMail VMS, VMS( )- U1 0 ETU, is a 2 - port, 4-port, o r 8-p ort inte rface that c an be in s ta lled in any interf ace s lot in the Elect ra El it e syste m. Th e 2-por t or 4-p ort con figurat ion in cludes one di gital sig nal proc esso r (D SP); t he 8-port config urat ion r eq[...]

Hard w ar e Sp ec if ic at io ns 2 - 1 Installation S ECTION 1 P RECA UTIONS The ETUs used in this system make extensi ve use of CMOS technology that is v ery s usc eptible t o static e lectric ity . St atic di sch ar ge must b e avoided whe n handling ETUs. A lways use th e following p recautions: Wea r a gro un de d wrist s tr ap a nytim e y o u [...]

Issu e 3 Elite M ail VMS/ E liteMa il Lim it ed 2 - 2 Inst all ation T o upgrade a VMS(2)-U1 0 ETU to V MS(4)-U10 ETU 1. Connect the P C to the VMS( )-U10 E TU. 2. S hu t d ow n the V oice M ail A pplic at ion . 3. From the C:V MA IL prompt, ent e r ACTIV A TE . 4. E nter the Acti vation Code . (Ca ll N EC c ustom er se rvice for this c ode ). 5. [...]

Elite M ai l VMS /EliteM ail Li m it ed Issu e 3 Hard w ar e Sp ec if ic a tions 2 - 3 T o upgrade VMS(4)-U10 ETU to VMS(8)- U10 ETU 1. V erify t h at the HDD LED on the VMS(4)-U10 ETU is o ff. 2. Verify th at th e BC LR LE D is gree n. 3. Tu rn off the MB (Make Busy) switch and verify th a t the MB LED i s on. 4. W ear a gro undin g strap w hen re[...]

Issu e 3 Elite M ail VMS/ E liteMa il Lim it ed 2 - 4 Inst all ation Figure 2-2 FMS ( )-U10 ETU[...]

Elite M ai l VMS /EliteM ail Li m it ed Issu e 3 Hard w ar e Sp ec if ic a tions 2 - 5 S ECTION 5 I NST ALL M ODEM K IT U NIT The Modem Kit Unit provides remote connection. T o i nstall th e Modem Kit Unit re fer t o Figure 2-3 I nstall Mo dem Kit Un it . The VM S( )-U 10 ET U is sho wn, bu t the Mod em Ki t Unit can al so be installe d in conn ect[...]

Issu e 3 Elite M ail VMS/ E liteMa il Lim it ed 2 - 6 Inst all ation Figure 2-3 Install Modem Kit Un it[...]

Progr amm ing i T abl e of Co nte nt s Sect ion 1 Overv iew ................ ................... .................. ................... ................... .... 1-1 Enter P r ogramm ing Mode ... ....... .... ....... ....... .... ....... ........ ........... ....... ........... ..... 1-1 Assign Fu n ction Keys .......... ....... ........... ....... [...]

Progr amm ing ii i List o f Figu re s Figure 1 -1 VMS( )- U1 0 ETU ....... ....... ........... ....... ........... ........ ........... ....... ........... ....... ........... .... ... .. 1-7 Figure 1 -2 FMS( ) - U10 ETU ...... ....... ........... ....... ........... ........ ........... ....... ........... ....... ........... .... ..... 1-9[...]

Progr amm ing 1 - 1 Programmi ng S ECTION 1 O VERVIEW Th e VMS ETU is recognized by the Elect ra Elite system as havi ng four or eight d i gi tal voice mail (DVM) ports; t h e refor e, make all a ssignments requi red fo r D VM . The FMS ( )-U10 ETU has only f our ports 1. I ns t a ll VMS /FM S( )- U10 ET U . 2. P ro gra m the t ele phone syste m to[...]

I s s u e 3 Elit eMail VMS /Eli t e Mail Lim ited 1 - 2 Prog ram ming Assign V oice Mail Parameters Progr am M emory Block 7- 1, In terface S lot As signm ent. This p rogra m assigns t he VMS/FMS( )-U10 ETU to t he ri ght slot. 1. P re ss LK 7. 2. P re ss LK 1. 3. Enter the sl ot number of t h e VM S/FMS( ) -U10 ETU. Page 3 LK3 fo r 2 or 4 ports; P[...]

Elite M ai l VMS /EliteM ail Li m it ed Issu e 3 Progr amm ing 1 - 3 3. D ial . 4. E nter th e c las s of s erv ic e n um b er . 5.  ,  ,  to advance to p age 4. 6. P re ss LK 5 to e nab le live rec o rd for tha t cla s s of se rv ic e. 7.  to wr ite data . 8. R e pe at St ep s 4~7 fo r ea ch clas s of s erv ic e . 9.  . Progr am [...]

I s s u e 3 Elit eMail VMS /Eli t e Mail Lim ited 1 - 4 Prog ram ming Assign DVM Extensions t o Hunt Program Memor y B lo ck 4-14, Intercom Mast e r Hu n t Number . This progr am as s ig ns the f irs t D VM ex t e nsio n as th e p ilot nu m be r as follo ws: 1. P ress LK 4. 2. D ia l . 3. Pres s fol lowe d by th e port nu mbe r of the fir st DV M e[...]

Elite M ai l VMS /EliteM ail Li m it ed Issu e 3 Progr amm ing 1 - 5 8. Di al . 9.  to a dvance to the n ext CO line. 10. Re pe at St ep s 5~9 f or ea ch CO l ine to ring the DVM. 11 .  to writ e da ta. 12.  . Allow Call Forwarding Progr am Memo ry B lock 1 -8-08 , Class of Servic e (S t ati on) Fe ature Selec tio n 2. Thi s pro gram se[...]

I s s u e 3 Elit eMail VMS /Eli t e Mail Lim ited 1 - 6 Prog ram ming S ECTION 2 C ONF IGU RAT ION S UPPORT Appl i cat ions Aut omated Attend ant /V oice Mai l with call forwarding (relea s e transfer) Autom ated Attendant/voice M ail without call forwarding (Await answer t r ansfer) V oice Mail only ( No transfer) Mess age Notification Through m e[...]

Elite M ai l VMS /EliteM ail Li m it ed Issu e 3 Progr amm ing 1 - 7 S ECTION 3 VMS ETU C ONTR OLS A ND I NDICATO RS Figu re 1 -1 V MS( ) -U10 ET U sho w s the contro ls and ind icator s. Figure 1-1 VMS( )-U10 ETU Opt ion Ki t ( purch ased sepa rat el y) is requ ire d for remot e main te nanc e. The 8 -p ort VM S KTU is sho wn wi t h a 4 -port au x[...]

I s s u e 3 Elit eMail VMS /Eli t e Mail Lim ited 1 - 8 Prog ram ming S ECTION 4 VMS LED I ND ICATION S Th e front e d ge of the VMS ETU has 12 LEDs. L EDs CH1 ~ CH8 indicate port status as follo ws: Of f Por t idl e or not use d On Port bus y The Live LED is red if the KTU is rece i ving power . Whe n t he MB LE D is on, th e V MS( )- U 10 ET U c [...]

Elite M ai l VMS /EliteM ail Li m it ed Issu e 3 Progr amm ing 1 - 9 S ECTION 6 VMS/FMS C ONNECT ORS 9-pin RS 232(COM 2) Not Used ( MDM-U10 Unit) RJ1 1 mo dem port (C O M 2) Rem o te con ne cto r on se rial int erf a ce (MDM-U10 Unit) 9-pin RS 232(C OM1 ) Loc al ser ial conn ector o n ma in ETU f or direc t co nne ct ion S ECTION 7 FMS ETU C ON TRO[...]

I s s u e 3 Elit eMail VMS /Eli t e Mail Lim ited 1 - 10 Prog ram ming S ECTION 8 FMS LED I ND ICATIONS The front e d ge of t h e FMS ETU has 8 LEDs. LEDs CH1 ~ CH4 indicat e port status as follo ws: Of f Por t idl e or not use d On Port bus y The Live LED is red if the KTU is rece i ving power . When the MB LED is on, t h e ETU can be removed. The[...]

Co ns ole M ai nten ance i T abl e of Co nte nt s Chapter 1 Introduction Section 1 General Information .......... ............................ ................... ....................... 1-1 Section 2 Connect Host and Remote Co mputers................... ......... ......... .............. 1-1 Section 3 Disk for Remote Ma intenance .... ............[...]

Issu e 3 Elite M ail VMS/ E liteMa il Lim it ed ii T abl e of C on tents Section 3 Access Remote Mainte nance Menu s ... .................. .......... .................. .... 3-2 Section 4 Return t o DOS ................... ................... .................. ................... ............. 3-2 Section 5 Call Host Compu ter ........... .......[...]

Elite M ai l VMS /EliteM ail Li m it ed Issu e 3 Con sole Main tena nce iii Section 4 Other File Me nu Functions .................. ................... .................. .............. 4-7 4.1 Make Direct or y Un de r the Cu rrent Di rec t or y in the Ac t iv e Lis t ... . ....... .. 4- 8 4.2 View F ile C o nten t s ..... ........ ....... ....... [...]

Co ns ole M ai nten ance v List of Figu res and T abl es Figure 2 -1 Ma in Menu ......... ....... ........... ........ ........... ....... ........... ....... ........... ........ ........... ...... . ... ... 2-3 Figure 2 -2 Ca ll Menu ...... .... .... ....... ....... .... ....... ........ ........... ....... ........... ....... ........... .......[...]

Co ns o le Ma inten an ce 1 - 1 Introduction S ECTION 1 G ENERAL I NFOR MATION Con sole Main tena nce i s u sed f or all l ocal a nd remo te maint enan c e. A computer is used to contr o l a customer voice mail syste m, mo nitor opera tion, and t rans f er files back a nd forth a s nee ded. Co nsole M ainten ance displ ay lets you solve pr o blems [...]

1 - 2 In trod ucti on Issue 3 EliteMail VM S/EliteMail L imited S ECTION 5 W HAT Y OU N EED T O C ONNECT THE C OMPU TE R If the rem ote co mpu ter is link ed to the host c om pute r usin g a mod em, t he follo wing items a re req uired for the rem ote c omput er befo re co nnec tions can be ma d e: MDM -U 10 Unit Sing le Line T elep hone por t for [...]

Co ns o le Ma inten an ce 2 - 1 Inst all the Remote Computer Software S ECTION 1 B EFORE Y OU I NST ALL R EMOTE M AINTE NANCE S OFTW ARE Bef ore you ins tall t h e remote versi on of Remote Maint enance so ftware: If y ou are conn ect ing rem ot ely , verif y that a m odem is cor rect ly in stalled on the remot e computer . Determine which CO M por[...]

2 - 2 Install t he Remote Computer Sof tware Issue 3 EliteMail VM S/EliteMail L imited 6. When the syst e m asks: Do yo u w a nt to us e a d irect s eria l con nec t io n? (Y/ N ), ent er Y , and press if us i ng d ire ct co nnect ion , and g o to th e next step. Enter N , an d pres s if us ing remo te conn ection , and go to st e p 9 . 7. When sys[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Con sole Main tena nce 2 - 3 S ECTION 3 S ET U P R EMOTE S OFTW ARE Befo re usin g the rem ote so ftware, set u p the o nline t elep hone b ook. T o do th is, se t up a de faul t tel ephon e boo k entry . Af ter se tting t he de f ault , add t he re st of the te lepho ne Bo ok ent ries (on e fo r each [...]

2 - 4 Install t he Remote Computer Sof tware Issue 3 EliteMail VM S/EliteMail L imited 3. Pr ess to select t he Call Menu opti on. Figure 2-2 Call M enu i s di spla yed. 4. If you pr e ss the wrong function key a nd want to try again, pres s to r e turn to the Ma in Menu. Figure 2-2 C all Menu 5. Pr ess to select the Phone Book Menu option. The Pho[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Con sole Main tena nce 2 - 5 7. Pr ess again to se le ct the Cha nge option. The Ph one Book Entr y Scr een ( Figure 2-4 Defau lt Phone Book En try ) is displayed. The NAME fie ld on this sc reen should read DEF AUL T . If t his scre en do es n ot appe ar , pre ss until yo u re turn t o t he M ain Me n[...]

2 - 6 Install t he Remote Computer Sof tware Issue 3 EliteMail VM S/EliteMail L imited 14. Pre ss or to view the en t ire lis t. I f yo u are usi ng th e re mote c onnect opt ion, pre ss the ar row key s to high light y our mod em brand and pr ess . If y ou do not see your modem in th e l ist, and your modem i s 100% Ha y es co mpa t ible , select [...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Con sole Main tena nce 2 - 7 Figure 2-5 Adding Phone B ook Entries 4. Pr ess to select the Add opt ion. A NE W NAME pop-u p i s dis p laye d ( Figu re 2-5 A ddi ng P hone Boo k Entrie s ). 5. En ter a na me fo r the ho st co m p u ter and pr es s . (U sual ly , t his is t he nam e of the comp any t hat[...]

2 - 8 Install t he Remote Computer Sof tware Issue 3 EliteMail VM S/EliteMail L imited 8. A dd a n addit ional P hone B ook en try for eac h host com put er yo u pl an to c al l. T o do t his , rep ea t step 4 throu gh ste p 7 . 9. W hen you fini sh, pre ss repe at ed ly to ex it. S ECTION 4 S ET THE H OST M ODE M The s eria l inter f ac e on the E[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Con sole Main tena nce 2 - 9 S ECTION 5 S OLV E P ROBL EMS A FTE R I NSTA LLATION Whe n th e R emote Maint enan ce so f tw are is insta lled c orrect ly , th ere sho uld be no v isible affect d uring rout ine op eration of th e r emote comp uter . However , if e ither the remote computer modem or Re mo[...]

Co ns o le Ma inten an ce 3 - 1 Using Remote Maintenance S ECTION 1 G ENERAL I NFOR MATION This c hapt er ex plain s how to use Re mot e Ma inte nanc e to ma ke a conn ect ion with t he hos t compu ter to c ontrol o r chan ge a cus tome r voice ma il syst em from th e remote computer . No sp ecia l act ion is requ ired to lo ad th e hos t vers ion [...]

3 - 2 Using Remote Maintenance Issue 3 EliteMail VM S/EliteMail L imited S ECTION 3 A CCESS R EMOTE M AINTE NANCE M ENUS Rem ote M ainte nanc e is a t ermin ate-a nd-s tay r esident (TSR ) pro gram, mea ning it remain s load ed in y our co mputer memo ry wh ile you use DOS or run ot her a pplic ations . Pres s - to a ccess the Remote Main t en ance[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Con sole Main tena nce 3 - 3 5. 2 Call a Host Com pute r from t he Call Men u 1. F r om t he M a in Me nu , press t o ac c e ss the C all M e nu. 2. Highlight the Phone B o ok entry you wi s h to call. Use th e arrow keys to move from name to n ame. 3. Pr ess to start di alin g. A pop-u p is displa yed[...]

3 - 4 Using Remote Maintenance Issue 3 EliteMail VM S/EliteMail L imited S ECTION 7 A CCESS M ENUS D URING C ONNECT ION T o ac c es s ot h er me nus d uring c on nec ti on: 1. Pr ess - to access t he Remote Maintenanc e Main Menu anytime during a connect ion ju st as you did to access fr om DOS. This all ows you to a ccess various functions, su ch [...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Con sole Main tena nce 3 - 5 S ECTION 9 U NLOA D R EMOTE M AINTE NANCE FR OM M EMORY 9. 1 Rem ote Ma inte nanc e Remo te M ainten ance is a termi nate -and-st ay res ident (T SR) progr am. TSR progr ams re main in the co mpu ter me mor y whil e you use DO S or run oth er appli cation s. The foll owin g[...]

Co ns o le Ma inten an ce 4 - 1 T ransf erring Files S ECTION 1 G ENERAL I NFOR MATION Remo te M ainten anc e allows you to t ran s fer f iles fro m the ho st com put er to the rem ote com puter , includi ng the call rep ort log f ile ( REPLOG file). Relat ed file tran s fe r f ea ture s let y ou chan ge the cu rre nt di rec t or y , v iew, delet e[...]

4 - 2 T ra ns f er ring F iles Issue 3 EliteMail VM S/EliteMail L imited Set F i le T r an s fer Op t ions 1. F r om t he M a in Me nu , press to sele ct t he Fil es opt ion . 2. Pr ess to sele ct the File Men u exp an ded m en u. 3. Pr ess to se le ct Opti ons . 4. T o r eset an option a t the Op tions M enu , hi ghligh t it, th en pres s . Settin[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Con sole Main tena nce 4 - 3 File Lists The File Menu Screen has two separate windows. The left wi n dow lists fi les and dire ctorie s on the local computer (where you are). The right w ind ow li sts f iles a nd directori e s on the hos t you ar e connected to by modem. The dire ctory you are in is li[...]

4 - 4 T ra ns f er ring F iles Issue 3 EliteMail VM S/EliteMail L imited Functions Line The botto m of the scre e n l ists th e functi ons available a t this wind ow by fu nction k ey and ab brev iated nam e. The se may va ry sligh tly dep ending on whe ther th e highlig ht bar is in t he local or hos t wi ndow . T a gging File s Y ou can se lect t[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Con sole Main tena nce 4 - 5 Figure 4-2 Expan ded File Menu T ag or unt ag a gro up of f iles: 1. P re s s ri ght or lef t arrow to mo ve the highlig ht ba r to the correct wi n dow on the Fi l e Menu Screen. 2. Pres s to dis p lay the e xpan de d File Me nu . 3. Pres s to T ag File ( s ) or p ress to [...]

4 - 6 T ra ns f er ring F iles Issue 3 EliteMail VM S/EliteMail L imited 2. T o move b etween windows, pr e ss to move the highlight bar t o the r ight w indo w or pres s to move to the left wi ndow . Plac em ent of th e highli ght b ar desig nate s wh ich win dow is ac tive. The activ e window is th e sourc e from w hich file s tra ns f er. T he o[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Con sole Main tena nce 4 - 7 5. T o s elec t a fi le, high light it, then eith er pr ess or pr ess . A selec t e d (or tagg ed) file is di splayed w ith a sma ll tri angle to the right . T o t rans f er m ore f il es, rep eat th is proc e dur e f o r each. Opt iona lly , you m ay lis t and sele ct file[...]

4 - 8 T ra ns f er ring F iles Issue 3 EliteMail VM S/EliteMail L imited S ECTION 4 O TH ER F ILE M ENU F UNCTIO NS Addit iona l func tions at t he File Menu inc lude: Make Direct o ry View Files Delete Fi l es. T o u se any , start f rom th e File Men u. Th e func tion lin e a t the bottom of t he screen l ists some funct ions by functi o n key an[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Con sole Main tena nce 4 - 9 S ECTION 5 REPLOG F ILES The voice mail syst em ke eps a record (log) of every c all it answe rs, dials, or t ransfers. When the system handles a c all, a line is added to a DOS f ile calle d R EPL OG file s. REP LOG files are named us ing the f ollo wing forma t: REPLOG d.[...]

Co ns o le Ma inten an ce A - 1 Advanced Features S ECTION 1 G ENERAL I NFOR MATION Remo te Ma intenan ce provid es seve ral ad ditional f e atures that ma y be use ful for ad v an ced a pplic at io ns. Thi s app endix ex p lains how t o: Sus pen d and res ume a re mote s essio n witho ut e nding t he con nectio n. Th is fea ture is use f ul if you[...]

A - 2 Advan ced F eat ure s Issue 3 EliteMail VM S/EliteMail L imited S ECTION 2 S USPEND AN D R ESUME S ESSIO N Y ou can su sp end a re mote session wi thout disconne cting from the h ost computer . When you su spend a remote session, the remote computer no longe r cont rols the ho st com put er . A suspe nd ed sess ion allo ws you to run othe r p[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Con sole Main tena nce A - 3 S ECTION 3 U SE B ILLING L OG In some cases, you may want to keep track of the number and length of calls m ade or rec eived b y the re mote com pute r . T o do this , turn on the billing log . W he n the billin g log is on , th e inform ation a bout a s essio n is saved a [...]

A - 4 Advan ced F eat ure s Issue 3 EliteMail VM S/EliteMail L imited Star t Time The ti me the connecti o n started. End T ime The ti me the connecti o n ended. Elaps ed Tim e T ime connected. T urn on the bi lling log: 1. At the Remote Maintenance Main Menu, press for Support Me nu . 2. A t the Su pport M en u, pre s s to select Billing Log . 3. [...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Con sole Main tena nce A - 5 Y o u can also us e the Sav e S cre en Imag e featur e to copy s cr eens f rom othe r applic ations runni ng on the rem ote co mpute r . Y o u d o not ha ve to estab lish a co nn ection wi th a ho s t com p ute r to us e t his f ea ture. The S ave Screen Image feat ure can [...]

A - 6 Advan ced F eat ure s Issue 3 EliteMail VM S/EliteMail L imited V iew a scre en: 1. Pr ess - to display the Remote Mai ntenance Main Menu. 2. Pr ess fo r Support Menu . 3. A t the Su pport M en u, pre s s to select Record/Playback Me nu . 4. Pr ess to s elect V iew Scre en Ima ges . 5. T o view the fi le the syst em offers, p ress . Otherwis [...]

Co ns o le Ma inten an ce B - 1 Solving P roblems S ECTION 1 F OLLO W T AB LE P ROCEDU RE PROBLEM SOURCE/S OLUTION The com puter ha ngs comp let ely d uring restart. COM port conflict exists. Remove or disable any mouse or exp ansion board ( e.g. , SIO boa r d or a voice bo ard) that m ay be u sing the same COM port as the modem. If this is not pos[...]

B - 2 Solv in g P rob lems Issue 3 EliteMail VM S/EliteMail L imited S ECTION 2 S TIL L H AV I NG P ROBL E MS ? Ref er to the troub leshoo ting s ectio n in the do cumen tat ion acc ompan ying the modem o r contact NEC T e chnical Sup port. Still experiencing problems, with modem installed a nd se t to t he co rrec t COM port. Set up the software. [...]

Referen ce i T abl e of Co nte nt s Chapter 1 Using This Book Section 1 The Reference B o ok ......... ................... ................... ............................ .... 1 -1 Section 2 Sign In to th e S y stem ................. .................. ................... ....................... 1-2 Chapter 2 Call Hold, Transfer, and Scree n Secti[...]

Issu e 3 Elite M ail VMS/ E liteMa il Lim it ed ii T a ble of C on tents Chapter 5 Guests Section 1 Add a Guest .............. .................. ................... ................... ...................... 5-1 Section 2 Delete a Gu est ................... ................... ......... ................... .................. .... 5-2 Section 3 The[...]

Elite M ai l VMS /EliteM ail Li m it ed Issu e 3 Referenc e ii i Section 10 Live Mon i t oring Operating P rocedur es ........ ................... ................... .... 8-8 Chapter 9 Messages Section 1 Message Types ....... ................... ......... ................... .................. .............. 9-1 Section 2 Identify Your self to t h[...]

Issu e 3 Elite M ail VMS/ E liteMa il Lim it ed iv T a ble of C on tents Section 4 The AVPRMPT File . ......... ................... .................. ................... ........... 11 -2 Chapter 12 Operator Box Section 1 The Operat or System ID ............. ................... ......... ................... ........... 12-1 Section 2 Transfer, G [...]

Elite M ai l VMS /EliteM ail Li m it ed Issu e 3 Referenc e v Section 4 Record Tips ............. ................... ............................ .................. ............ 15-3 Section 5 Make Voice Fi eld Recordings .............. ................... ......... ................... .. 15-4 Section 6 Change Op ening Greeting................... [...]

Issu e 3 Elite M ail VMS/ E liteMa il Lim it ed vi T a ble of C on tents Section 5 Change Cu rrent Schedule B y T e lephone ...... ................... .................. .. 17 -4 Section 6 Holidays .......... ................... ................... .................. ............................ .. 17-4 Section 7 Switch to or F rom Holiday M ode...[...]

Elite M ai l VMS /EliteM ail Li m it ed Issu e 3 Referenc e vi i Section 18 Switch Setup S cr een Page 3 ........................ ................... ................... 18-37 Chapter 19 Security Codes Section 1 Security Codes a nd Pers onal ID ......... ................... .................. ............ 19-1 Section 2 Set a Security Cod e . .....[...]

Issu e 3 Elite M ail VMS/ E liteMa il Lim it ed viii T a ble of C on tents Section 5 Set Dialing Codes .............. ................... .................. ................... ........... 21-4 Section 6 Control Toucht one Sensitivity ..... ................... ................... .................... 21-5 Section 7 Set Incoming Call T im i n g ... [...]

Elite M ai l VMS /EliteM ail Li m it ed Issu e 3 Referenc e ix Section 2 Sign In as System Manager ................ ......... .......... .................. ............ 23 -1 Section 3 Create System Managers ........... .................. .......... ......... ................... .. 23-2 Section 4 Improved S ystem Manager Co nversation .............[...]

Issu e 3 Elite M ail VMS/ E liteMa il Lim it ed x T a ble of C on tents Section 8 Set Up Voice Detect Call Holding .................. ................... .................. 25-12 Section 9 Control How Long t he System Waits for Speech.............. .................. 25-12 Section 10 Exam ple of an A dvanced V oice Detect Application ..............[...]

Referen ce xi List o f Figu re s Figure 2 -1 Sample Perso n al Director y Scr een With Ca ll Holding On ....... ....... ........... ........ .......... .. 2-2 Figu re 2 -2 Sa m pl e Tran s ac t ion Box Wi th Call H o lding T ur ned On .. ... . .... .... ....... ....... .... ....... ....... .. 2-2 Figure 2 -3 Operator B ox With Call Ho lding Turned [...]

Issu e 3 Elite M ail VMS/ E liteMa il Lim it ed xii List o f Figures Figure 8 -1 Live Re cord Settings ........ ....... ........... ........ ........... ....... ........... ....... ........... ........ ........ .... 8-2 Figure 8 -2 Live Re cord Features Pro g rammed at Each Ext e nsion ...... ........ ....... .... ....... ....... ......... 8-3 Figu[...]

Elite M ai l VMS /EliteM ail Li m it ed Issu e 3 Referenc e xiii Figure 1 1-4 Sample Music-on-Hol d Prompts Used i n Quick Play ....... ....... .... ....... ....... ........... ....... 11- 7 Figure 1 2-1 Operator Box on A pplication Sc r een P age 3..... ....... ........ ........... ....... ........... ....... ....... 12-1 Figure 1 3-1 Application [...]

Issu e 3 Elite M ail VMS/ E liteMa il Lim it ed xiv List o f Figures Figu re 1 8-6 Applic a tion Sc ree n Page 3 ..... . ........ ....... ........... ....... ........... ........ ........... ....... ........... ... 18-8 Figu re 1 8-7 Applic a tion Sc ree n Page 4 ..... . ........ ....... ........... ....... ........... ........ ........... ....... [...]

Elite M ai l VMS /EliteM ail Li m it ed Issu e 3 Referenc e xv Figure 2 0-8 Subscriber Pers onal Gree tings Fie l ds ........ ....... ........... ....... ........... ........ ........... ....... . 20-14 Figure 2 1-1 Switch Setup Scr e en Page 1....... ........... ....... ........... ........ ........... ....... ........... ....... ....... 21 -1 Fig[...]

Re fere nce 1 - 1 Using This Book S ECTION 1 T HE R EFERENCE B OOK This book let s yo u qu ick ly fi nd th e i nfor matio n you n eed fo r a p arti cu l ar syst em task . Othe r Cha pters a re in alp habe t ical or der . Ea ch cha pte r cover s par t of the voice mail sys tem. The T ab le o f Co nt ents is a quick g uid e to d esi r ed ch apte rs .[...]

1 - 2 Using Thi s B ook Issue 3 EliteMail VMS/EliteMai l L imited On-line Help The syste m o n -line help fac ility provid es con venient inform ation o n fields , codes, an d setti ngs, plus a gl ossary of co mmon terms. Pr ess to access h e lp. Pres s ag ain to re ad H elp for H elp, a s hort d esc ription of the h elp system a nd how to navig a [...]

Re fere nce 2 - 1 Call Hold, T rans fer , and Screen S ECTION 1 C ALL H OLD The v oice m ail syst em ca ll holdin g fea t ure allo ws yo u to qu eue up s evera l calle rs ho lding f or a busy e xtens ion. T he s ystem tells ca llers o n hold how man y c a lls are w a iting b efo re the ir call an d al lows eac h calle r to h old, le ave a message, [...]

2 - 2 Cal l Ho ld, T ran sf e r , an d Scr een Issue 3 EliteMail VM S/EliteMail L imited Figure 2-1 S ample Personal Director y Screen Wit h Call Holding On Figure 2-2 Sample T r ansaction B ox With Call Holding T ur ned On Figure 2-3 O perato r B ox With Call H olding T urn ed On[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 2 - 3 The va lue s allo wed in th e H old in g? field ar e: Ye s Out sid e callers mus t pre ss 1 to hold fo r a b usy ext ension . If an out side c aller p resse s 2, the syst em play s the bo x greetin g then take s t he spe cified action (typi cally , ta kes a mes sage). Outs ide ca llers[...]

2 - 4 Cal l Ho ld, T ran sf e r , an d Scr een Issue 3 EliteMail VM S/EliteMail L imited Allow Subscribers to Change Holdin g by Telephone T o al low a su bscrib er to c hange call hold ing by tele phon e, add K to the Ac cess field on t he subs criber P erso nal Direc tory p age. ( Refer t o Fig ure 2-5 A llo w Subs criber to Chang e Ca ll Hold in[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 2 - 5 Subscribers Ca nno t Switch Holding Types by Telephone The K a c ce ss cod e let s a su bscrib er tu rn call h oldin g on o r off by tele pho ne , but do es not allow swi tching betwe en Ye s an d Vo x . If a s ubs criber is al lowed t o cha nge c all h olding by t elep hone , an d the[...]

2 - 6 Cal l Ho ld, T ran sf e r , an d Scr een Issue 3 EliteMail VM S/EliteMail L imited Th e Holdi ng Q ueue The first ca ller in the h olding queu e is han dled d ifferent ly tha n other c alle rs furthe r ba c k in th e qu eue. Fir st in Line If t he c aller i s fi rst in line for the exten sion , th e voic e mail syste m plac es th e cal ler on[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 2 - 7 Or, f or voic e de tect ca ll ho lding: “Y ou are <s econd , third, ...> in line . T o continu e to ho ld, say Y es; to leav e a mes s ag e rem ai n silen t <be ep >.” If t he c aller in dica tes t o re mai n o n ho ld, the voic e m ail s ystem p lays the ne xt mus i c-[...]

2 - 8 Cal l Ho ld, T ran sf e r , an d Scr een Issue 3 EliteMail VM S/EliteMail L imited Control the Number of Calls on Hold Spec ify ho w ma ny ca lls can wai t on ho ld on L ine 1 4 of F igure 2-7 Cal l Hold ing Fiel ds on Sw itch Se tup S c re en Pag e 2 . Ea ch he ld call tie s up o ne voice ma il system port . Ma x im u m line s hold ing total[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 2 - 9 W hen t he numb er of calls h olding in the system reaches ei th er the value for the Maximum lines holding total field or th e Maxi mum lines holding for ext f ie ld, a ne w c all is not p lac e d on hol d. The c a ll ins tead is h andle d as i f th e exte nsio n we nt un an swere d. [...]

2 - 1 0 Cal l Ho ld, T ran sf e r , an d Scr een Issue 3 EliteMail VM S/EliteMail L imited Pl a yin g Mus i c-On -Hol d Prom pts T o p lay music on hold, the syste m p la ys 10 prompts in round-r o bi n sequ en ce t o c alle rs who are se cond in lin e or fu rt her bac k in t he queue . Only the firs t music-o n-hol d prom pt come s prere corded . [...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 2 - 1 1 S ECTION 2 C ALL T R ANSFER The voice ma il syst em tr ans fers ca lls to t he Elec tra Elite . A varie ty o f call tran sfer o ption s all ow y ou t o cu stom ize how a ca ll is tra nsf erred an d wh at a cal ler hea rs. Th ese se ttings c an be c usto mize d for indiv idua l subs c[...]

2 - 1 2 Cal l Ho ld, T ran sf e r , an d Scr een Issue 3 EliteMail VM S/EliteMail L imited Figure 2-8 C all T ransfer on a Subscriber Page Figure 2-9 Call T ransfer on a T r ansaction B ox Figure 2-10 Call T ransfer on th e Operator B ox[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 2 - 13 Call Transf e r Call transf er is act ive o nly if t he Transfer ? field or the Day? or Nite? field in a scree n Transfer se ction is Ye s . Th e call transfe r type is entered in an unlab ele d f iel d direc t ly belo w thes e fie lds an d inc lud es: Awa it A ns w e r (Await -A ns) [...]

2 - 1 4 Cal l Ho ld, T ran sf e r , an d Scr een Issue 3 EliteMail VM S/EliteMail L imited Set Up Ca ll Tran sfer F ields Eac h c a ll tra nsfer is con troll ed by fie lds th at c a n be set diffe rentl y f or e ach indiv idual s ubscribe r or bo x with t he ca ll trans fer fe ature. Some f ield s are disp laye d on a subs cribe r Pers ona l Direc [...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 2 - 15 Y ou can ente r any valid te lepho ne n umb er or teleph one syst e m ex tensio n num ber in the t elep hone numbe r field . Y o u sh ould n ot ent er a voice ma il Sys t em ID i n th is field . Y o u can inclu de , in the num b er for a pa use. F or a subsc ri ber m ail box, y ou ca [...]

2 - 1 6 Cal l Ho ld, T ran sf e r , an d Scr een Issue 3 EliteMail VM S/EliteMail L imited Y ou may e nter any of th e se transfer o pti on codes: A Anno un c e C Co nfir m I Introd uce M Message screen S Scre en Before changing your call transfer to Re l e ase or Wait Ring , yo u mu st fi rst remo ve a ny tra nsfer or sc reenin g optio n co des. R[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 2 - 17 CM (C onfi rm an d Mess a ge Sc re en) Th is co mbin ation i s mo st c ommo nly us ed fo r ca ll scre ening . The system asks c allers to rec ord t heir na me, then let s the sub scr iber ac cept or ref use the call after hea ring the c aller na me. If the ca ll is refused, the system[...]

2 - 1 8 C a ll H o l d , T r a n sf e r , a n d S c re en Iss u e 3 E li t e M a il V M S / E l i t e M a il Li m i t e d Li m it t h e C a ll Scr e e n i n g Rec o rd i n g Y ou c an li m it t he n u m b e r o f s e c on d s a c a ller h a s t o re c o r d a n a m e du r ing c al l s c r e e ni n g b y s e tt ing t he M a x s c r e e ning r e c o [...]

Re fere nce 3 - 1 Directory Assistance Peop le wh o cal l an office m ay not know t he e xte nsion n umb er of th e person they ar e trying to re ach. The c al ler m u st de term i ne t he ex te ns io n by spea k ing to the ope rator or by lo oking up the e xtensio n in a d irecto ry . T o f ree the opera tor from a nswe ring repet itive requ e sts[...]

3 - 2 Director y A ssistance Issue 3 EliteMail VM S/EliteMail L imited S ECTION 1 A UTOMA TIC VER SUS N UMERIC D IRECTORY A SSISTA NCE The main di f fe r e nces b etween numeri c a nd auto matic d ire cto ry assist ance inclu de: S ECTION 2 A UTOMA TIC D IRECTOR Y A SSISTA NCE T o u se au tom atic d irecto ry as sistanc e, a calle r mus t hav e let[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 3 - 3 The syste m th en reads the name a nd extension of e ach subscriber whos e last nam e beg ins wit h the letter s. The c aller m ay di al the ext ension any time, o r , in c ertain ca ses, m ay be rou ted au toma tically t o the subscrib e r Extension # ID. Y ou c a n a lso set up th e [...]

3 - 4 Director y A ssistance Issue 3 EliteMail VM S/EliteMail L imited Turn Off the Automa tic Direct ory T o mak e the a ut om a tic dire ctory in acces s ib le to ca llers, de le te th e S yste m ID i n th e ID for Alpha Directory field on A pplic at ion scr ee n Page 6. Y ou may assign t he automatic d irector y a System ID that is n ot access i[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 3 - 5 Prevent Subscriber From C h a nging Dire ctory Listing 1. At the voice mail sy stem Banner Sc reen, press t o sig n in. En ter a System Manager ID, and press . If asked, enter the System Manager securit y code, and press . 2. Pres s - to v iew t he Pers on al Dire c to ry . 3. Pres s k[...]

3 - 6 Director y A ssistance Issue 3 EliteMail VM S/EliteMail L imited T o use first na mes 1. C onn ect t o E liteM ail u s ing CoSe ssion . 2. E xit to DO S p romp t fro m v oic e m a il appli cation on E liteMa il. 3. From C:vmail , Enter NAMES FIRST , and press . 4. E nter VM ST AR T , an d p ress to run v o ice mail app lic at io n. 5. A fte [...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 3 - 7 Dire ctory G roups A directory group list s subscr iber s wit h a c o mmo n charact e ristic, such as a department, location or sche d ule. E ach dire ctory group on the syst em has a Gr oup s Sc re en pag e. It is ea sy to dis t ing uish bet w e en th e pa ges fo r mess age grou ps an[...]

3 - 8 Director y A ssistance Issue 3 EliteMail VM S/EliteMail L imited Both a mes sag e gro up an d a dir ectory group may b e nee de d for s ome depar tm ents or sub scribe rs. The m ess age gro up allow s you to se nd the same message to su b scribers, and th e d irectory group all ows the system to list the m in t he sam e p lace in num eric d i[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 3 - 9 A direct ory menu has its own Syste m ID in th e Dire c tor y ID fiel d at th e top of the scr een. Out side calle rs can ente r this Sy stem ID to hear t his men u. Y o u can use th e Di re c tory ID to r oute ca llers to this menu au tom atica lly by u sing th e Got oI D A ction o n [...]

3 - 10 Director y A ssistance Issue 3 EliteMail VM S/EliteMail L imited Figure 3-4 Numeric Directory Assistance U sing Directory Groups and Di rectory Menu Opening Greeting Thank you f or call ing t he XYZ Corporat ion! If you ar e calli ng fr om a touchton e telephone , you m ay enter t he e xtensi on any time. If you don’t k now the e xtension,[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 3 - 1 1 Set Up Nu meric D irector y Assistance Settin g up nu meri c d irec t o ry ass is ta nc e inv ol ves th es e m a in step s: 1. C reat e a directory group for each grou p of subs c rib ers (by loc at io n, sch edule, o r depa rtment ) you wan t listed in the n umeric director y at the[...]

3 - 12 Director y A ssistance Issue 3 EliteMail VM S/EliteMail L imited 7. T o ski p addin g a System ID, press . 8. T o add a System ID, e nter up to 10 chara cters (eith er lette rs, numbers, or $ ), an d pr ess . 9. R ec ord a name fo r t he dire ctory gro up o r men u using a loc al co nn ect ion . For det a ils, ref er t o Ch apte r 15 R e cor[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 3 - 13 6. Pres s to select and add the name. The system automati ca ll y includes the subscr iber recorded name and Extension # ID. Or , press t o see the next ma tch. 7. R e pe at ste ps 3 thro ugh 6 u ntil you add all the su bsc rib ers you w ant . 8. Pres s to exit . Delete a S ubscriber [...]

3 - 14 Director y A ssistance Issue 3 EliteMail VM S/EliteMail L imited Remove a Choi c e from a Direct ory Menu Remo ving a c hoice from a dire ctory men u doe s no t d elete t he d irecto ry group or d i rectory submenu fro m t h e system. It prevents t he system from listing it on th e di rector y menu one -key di aling m e nu . 1. Sign in to th[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 3 - 15 Set number of s econds to wait for t ouc htone s during a dir ectory menu: 1. Sign in to the system and press repea t edl y to displ ay App licat io n scree n Page 6. 2. I n the Startup field, p ress rep eatedly to m ove t he c ursor to the end of a ny o ptions alre ady in the fie ld.[...]

3 - 16 Director y A ssistance Issue 3 EliteMail VM S/EliteMail L imited Figure 3-6 Using Depart ments B ox for Directory Assistance The T ra nsa c tio n Direc tory page for t he depar tment s box is s how n in Figu re 3-7 T he D epar tm ents Box . Y ou c a n u se it a s a mo del f o r an y o t her call ro ut in g ap plic a tion s yo u migh t cre at[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 3 - 17 S ECTION 5 O FFE R A UTO MATIC AND N UME RIC D IRECT ORY A SSISTA NCE Y o u can also use tra nsactio n box es to r oute c allers t o either a utom atic direc t ory as s is t an ce or num e ric di rec t or y assi sta nce. For more d eta ils about how to use tra nsaction b oxes f or adv[...]

Re fere nce 4 - 1 Faxes and the Public Fax Box The voi ce m ail sy s te m Pub lic Fa x B ox p rovide s fax dete ct, r outing, and noti f ic ation for inco ming f axes t o e liminat e the n eed f o r a sep arate d edicat ed tele pho ne line for the f ax m ac h ine. The syste m can sen d a pu blic not ice w hen a call is routed to the Pu blic F ax Bo[...]

4 - 2 Fa x es and the P ublic Fa x Box Issue 3 EliteMail VM S/EliteMail L imited S ECTION 2 T HE P UB LIC F AX B OX Y ou cont rol how the system handl es incoming faxe s using the Pu blic Fa x Box. Ref e r to Fig ure 4-1 Sample Public Fax B ox o n Appl ication Scre en Page 6 . T o v ie w this scre en, sign in to the v oic e m ail syst e m at the sy[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 4 - 3 Fax ID The Syst e m ID to reach th e fax ma chine. The ID must b e unique and cannot confl ict with any o the r Personal IDs, Ex te nsi o n # IDs, or System IDs. C alle rs pres s t his ID to sen d manua l fa xes. Y o u should me ntion this I D in the op ening gree ting, so c allers kno[...]

4 - 4 Fa x es and the P ublic Fa x Box Issue 3 EliteMail VM S/EliteMail L imited Alt Actio n Use this field to sp ecify what sh o uld happen if the fax e xtension does not answ er or is b usy (a nd hold ing is n ot all owe d). This op tion requ ire s the Await Answ er or W a it for Ringb ack call t ransf er . Enter the let t er f or the Ac t ion yo[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 4 - 5 If the fax m achi ne is loca ted in t he same of fice with the oper ator or system manager , you should set the field to V oice ( i f you wa nt ca llers t o be a ble t o record a me ssage ), or Neve r (callers a re n ot asked to r e c ord a message). Th at way , the operator o r syst e[...]

4 - 6 Fa x es and the P ublic Fa x Box Issue 3 EliteMail VM S/EliteMail L imited S ECTION 3 S ET TH E CNG S TA RTUP O PT I ON T o use the Public Fa x Box, you must add the CNG startu p option to the Startup f ie ld o n Lin e 58 of App licatio n scree n Page 6 . Thi s option sets the voice mai l system to recognize i ncoming fax tone. Refe r t o Fig[...]

Re fere nce 5 - 1 Gu ests Subs crib ers ca n provid e a m ore per sonal in terf ace th rough t he v oice m ail syste m fo r spec ial clien ts, con tacts, friends , or fa mily to g reet th em b y name and di r ect access t o exchange messages wi th a partic ular subscriber . Suc h peop le are enroll ed on t he syst em a s su b scri ber guests. A gue[...]

5 - 2 Gues ts Issue 3 EliteMail VM S/EliteMail L imited . Figure 5-1 Per sonal Directory for a Guest S ECTION 2 D ELETE A G UEST The system waits for al l ports to c le ar before deleting the guest. 1. At the voice mail system Banner Screen, pres s t o sign i n. En ter a System Manager ID, and press . If a sked, enter the Sys te m Manager securit y[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 5 - 3 The system then: Plays any m essages th e host l eft fo r the guest. Offers t o ta k e a m e ss age or reply f rom the gu est or ho st. Say s go od -by e as fo llow s : “If you’d like to try an extensio n , you may do so now (pause). See yo u lat e r!” The system conversati o n w[...]

Re fere nce 6 - 1 Intervie w Boxes The syste m can ask c allers a seri es of q uestio ns us ing an inter view b ox. An intervi ew bo x may be used to ask for names and addresse s, take sales order s, o r t a ke na m e s, prob lem s an d te lep hone num be rs in a p rod uc t s u pport organ izat io n. Eac h int erview box i s own ed by a su bscrib e[...]

6 - 2 Intervie w B oxes Issue 3 EliteMail VM S/EliteMail L imited A call er m a y rout e to a n int e rview b ox in an y of th es e w a ys: Y ou ca n set the Action to rou te a ca ller to th e interv iew b ox S ystem ID (F or exa mple, GotoID $P M ) o r set the A ction t o Go toID for a tra nsa c tio n box, a voic e detec t box , or the Ope rator B[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 6 - 3 V o ic e na me Re cord a name fo r the int erview box us ing a lo cal co nnec t ion . For details, r efe r to Ch apter 15 Re c o rding V oic e Fiel ds . The system play s t he recorde d nam e to the subs criber w ho own s the box w hen it announces that the box has messages. F or examp[...]

6 - 4 Intervie w B oxes Issue 3 EliteMail VM S/EliteMail L imited Aft er Sele ct a n app licab le actio n to be t aken a fter th e interv iew is completed. Th e possible acti ons are the same as fo r tra nsactio n box es, e xcept that T (F or T a ke-m sg ) is not allo wed. The most co mmon ac t ions after an int erview are Say good-bye or Ha ngup .[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 6 - 5 S ECTION 3 D ELETE AN I NTERVI EW B OX 1. Sign in t o the syste m, and press - to jump to the T ransactio n Directory . 2. Pres s or or use the Jump command t o disp lay the co rre ct in te rv iew box. 3. Pres s for t he D e lete Me nu. 4. Pres s to sel ect Box . 5. Pres s to confirm. [...]

Re fere nce 7 - 1 Keyp ad M aps T ele phon e man ufact urers in m any c ount ries h ave tried t o st anda rdize t he loca tion of the le tte rs that appe ar o n a te lepho ne ke ypad . Fo r exa mpl e, in the United States , A, B, and C ar e always on ke y 2. However , the l o cati on o f letter s on the ke ypa d can v ary am ong count ries an d a m[...]

7 - 2 K eyp ad M aps Issue 3 EliteMail VM S/EliteMail L imited Figure 7-1 Keypad M aps W ildcard = 0 No W ildc a rd W ildcard = 1 W ildcard = 1 W ildcard =1 (f or gr oups on ly)[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 7 - 3 S ECTION 2 C HECK THE K EYPAD M AP Y ou can check the name of the current keypad map in the Keypad fi eld on Line 56 of Figu re 7- 2 Appli c at ion Scre en Pag e 6 Show ing K eypa d Map . This f ield is fo r dis p lay on ly . Figure 7-2 Application Scr een Page 6 Showing K eypad Map Wh[...]

7 - 4 K eyp ad M aps Issue 3 EliteMail VM S/EliteMail L imited Wh at do you w a nt calle rs to hea r? If the letters Q and Z do not appear on m ost caller telep hone keypads, consi d e r u sing th e Q=7, Z=9 keypad map. A system usin g thi s key pad map t ells c aller s whe re to find Q an d Z . C allers leav ing me s s ag es or us i ng the aut o m[...]

Re fere nce 8 - 1 Live Record/Live Mon itoring Live Record allows s ubscr ibers t o rec ord a t elep hone c onver sation from an outsid e ca lle r and l ea ve it as a m essa ge in a v oic e ma ilbox . Live Monit oring allow s a subsc riber to he ar a messag e thro ugh the s peaker of the tele phone as the m e ss age is bei ng le ft by an ou tside c[...]

8 - 2 Liv e R ec o rd/Li ve Mon itorin g Issue 3 EliteMail VM S/EliteMail L imited Figu re 8- 1 Live Record Sett ings Live Record b eep interval Many locales re q ui re telep hone systems to issue a beep during co nver sation s bei ng recor de d. This field allow s you to se t an in terva l (in s ec onds, from 0 to 6 5) fo r a sh ort b eep to con f[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 8 - 3 Figure 8-2 Live Record Feat ures P rogr ammed at E ach Extension FUNCTION DE SCRIPTION BUTTON Record Star ts a re cordi ng : Enter t he num ber of a voice mailbox any time. The record i ng is sent when you end the cal l or the reco rding sessi on. Require d Pause Stops recording : Pres[...]

8 - 4 Liv e R ec o rd/Li ve Mon itorin g Issue 3 EliteMail VM S/EliteMail L imited S ECTION 3 U SE L IVE R EC ORD Li ve Record can b e started from any telephone wi th a Record butto n . 1. W i th an o utside call in prog ress, pre ss Re c or d. A bee p is hea rd, if ena bled, an d the Rec o rd key lig hts to in dic a te that rec ordin g is in p ro[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 8 - 5 S ECTION 5 L IMITED R E CORDING T IME ON TH E V OIC E M AIL S YSTEM If a sit e uses Live R ecord f reque ntly , S yste m M anage rs sho uld caref ully mon itor a vailable reco rding tim e. Re c ord ing t ime is d ispl ayed on t he Bann er Screen at the top right c orne r , j ust be low[...]

8 - 6 Liv e R ec o rd/Li ve Mon itorin g Issue 3 EliteMail VM S/EliteMail L imited Add or remove Live Moni toring co des at th e A cces s C ode Options window: 1. Pr ess - . 2. Pr ess . 3. Pr ess , - , , , , or k ey t o h ighligh t I or J . 4. Pr ess to add or rem o ve a c o de. 5. Pr ess to c los e t he wind ow. S ECTION 7 F EATURE K EY A SSIGNMEN[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 8 - 7 Fo r Voice Mail m e ssa ge s sent to m ult ip le ma ilbo xes Fo r V o ice Mail m essa ges sen t to m ailb oxe s that do no t corres pond to the actu a l stati o n number . If DND, Call Forward - All Call, or station Outgoin g Lockout is set du ring Live Mo nitorin g Mod e, L ive Mon it[...]

8 - 8 Liv e R ec o rd/Li ve Mon itorin g Issue 3 EliteMail VM S/EliteMail L imited S ECTION 10 L IVE M ONITORING O PERAT ING P ROCEDUR ES 1. P ress the Feat ure Access ke y or One-T ouch key assig ned as Liv e M o nitor ing. 2. Di al the passwo r d ( same as S tation O u tgoing Lockout p assword; def a ult is ). 3. L ive Mo nitor ing ke y fla s he [...]

Re fere nce 9 - 1 Messages This ch apt er present s an ov erview of messa ges and th eir life cy c le. I t also exp lain s m es s ag e opt ion s, tha t in c lud e: Edit Ma rk fo r s pe cial d elive ry . S ECTION 1 M ESSAGE T YPES The system handl es me ssage s differe ntly d epend ing on whe ther or n ot it knows th e identity o f the sender a nd r[...]

9 - 2 Messages Issue 3 EliteMail VM S/EliteMail L imited One-Wa y Message s A on e-wa y me ssage is left for a s ubsc riber by an ou t sid e call er . T he subsc ribe r wh o hea rs th e mes sage c ann ot aut om aticall y rep ly , becaus e the vo i ce mail syste m does not know the se nder identi ty . Many messages for a subscri ber are o n e-way me[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 9 - 3 Diffe rences betw een O ne-wa y and Tw o-way Messa ges One- way mes s age s emu late answ ering mach ine m essa ges. Wh en reply ing t o an answ ering m achi ne mes sage, you m us t pic k up t he tele phone a nd dia l th e n umb er of th e pers on who calle d. A fte r lis tenin g to a [...]

9 - 4 Messages Issue 3 EliteMail VM S/EliteMail L imited S ECTION 2 I DENT IFY Y OURSELF TO TH E S YSTEM Subscri b er s who forget to enter a Personal ID when calling the syst em, are ha nd led by t he sy s te m like a n outs ide c aller a nd an y mess ages t hey leave a r e one-way me ssages or p ublic messages. However , subscribe rs or guest s c[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 9 - 5 If a subsc r ib er is auth orized to use special deli very opt ions, the syst e m asks each ti me the subscriber r ecords a message if th e message shoul d be m ark e d for s pe cial d eliv e ry . Subs crib ers ca n mark messag es for m ore th an one speci al delive ry opti on. Fo r ex[...]

9 - 6 Messages Issue 3 EliteMail VM S/EliteMail L imited Y ou can also a llow outsid e caller s to le ave urgen t mes sages for tran sact ion boxe s, inte rview b oxe s , t he Pub lic Interv iew Bo x, and t he Opera tor B ox. Fo r de tails, ref er to : Ch apt e r 6 Int erv ie w Bo x es . Ch ap ter 12 Ope rato r Bo x Ch ap ter 14 Pub lic Int erv ie [...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 9 - 7 Arc h ived M e ssage s Y ou may explic itly sav e an y me ssage as an archiv ed me ssage. The time the syste m store s archiv ed messages, Archive ti me, is inde pe nden t of the H old tim e, a llowing arc hived m essa ges t o be stor ed for a long er perio d. Y ou ca n save a n arc hi[...]

9 - 8 Messages Issue 3 EliteMail VM S/EliteMail L imited Figure 9 - 1 Erro r Notices to Field o n Application Screen Page 6 Lik e othe r voice me ssage s, an erro r notice inc ludes a da y and t ime stam p an d ca n be re direct ed to ot her su bscrib ers o r grou ps. However , you cannot reply to it. Y ou can spec if y one o r more sub scribe rs t[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 9 - 9 Also Refe r To: Sec tion 5 Mes sage Deli very on pa ge 9 -9 Section 6 Mes sa ge Delivery T e lephone Numbers o n page 9 -1 1 Section 10 M essage P layback on page 9-31 Section 1 1 Message Recei pts on p age 9-42 Sec tion 12 T ake a Mes sag e on pa ge 9 -45 Sec t io n 13 M es s ag e W a[...]

9 - 10 Messages Issue 3 EliteMail VM S/EliteMail L imited The M ess age De livery Con versat ion When the system c alls to deliver a subs criber me ssage s, it dials a num ber then waits fo r a cert ain num ber of rings for an answ er . If the t elep hone is answered, t he system says: “This is the voice mail system callin g with a message for &l[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 9 - 1 1 Eac h fie ld is ex plain ed in detail below. The f ields t hat co ntrol m essa ge waitin g lamps ( Lamp # , A ctivate Lamps? , and On Now? ) a re desc ribed in Sec t ion 13 Me ssage W a iting Lam p s. S ECTION 6 M ESSAGE D ELIVER Y T ELEPHONE N UMBE RS Y ou c a n se t f ou r d iffere[...]

9 - 12 Messages Issue 3 EliteMail VM S/EliteMail L imited Any oth er c har acter en tered in th e te lepho ne num ber f ield is igno red when the syst e m di als the telepho ne number . T o make it easi er to read , yo u m ay in clud e pa rent he ses and dash es . The syst em does not dial telephone numbers with letters such as 555- INFO. En t er t[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 9 - 13 Method The system c a n d eliv e r Eac h, B atch, or Urge nt mes s ag es: •E a c h The syste m starts the message deliver y proces s for this number as so o n as each new m essage i s re ceived. •B a t c h The syste m starts the message delivery pro ce ss when t h e fir st new mes[...]

9 - 14 Messages Issue 3 EliteMail VM S/EliteMail L imited Subs crib ers ma y use a t ouc htone tele phone to turn mess age d elivery on or off or cha nge th eir delive ry meth od betw een Ea ch and U rgent. Subs crib ers cannot chan ge be tween Batch and U rgen t deliv ery by telep hone . T o use Each or Urgent delivery , the after __ min field mus[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 9 - 15 Overr i de the Ou tdial Access Code Y ou can prevent t he system fr om dialing th e out dial acce ss code with part ic ula r tel ephon e num b er f ield s (eve n on telep ho ne nu mbe rs w it h more than five characters). T o do this a t the s ystem console, i nsert , as the firs t ch[...]

9 - 16 Messages Issue 3 EliteMail VM S/EliteMail L imited Dispatch Message D elive ry Y ou can use the syst e m in iti al delay featu re to deliver new messa g es to a serie s of peop le in priorit y orde r . T o d o t his , cre ate a test subs cribe r , w ith the tele ph one nu mbers of up to f our sub scrib ers en tered as messa ge deliv ery nu m[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 9 - 17 Set Default U rge nt Me ssage De livery N umb er By d efau lt, deli very n umber # 4 (Y ou r spare telep hone ) is set for U rgent deliv ery a nd is activ e 24 ho urs a day . O ver the telep hone , a subs criber c an turn on m essa ge delive ry to a sp are telep hone , set a m essa ge[...]

9 - 18 Messages Issue 3 EliteMail VM S/EliteMail L imited Use Specia l Characters fo r Pagers In most cases, yo u only need to call a pager to acti vate it. T o set the voice mail syst e m to call these pagers, enter th e pager telephone number i n the field for the m es s ag e de liv er y teleph one nu mbe r fo llo wed by a few pause s and a di sc[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 9 - 19 Some groups ma y be owned by t h e syst e m i nste ad of by a n individual subscrib e r o r Syst em Manager . Groups owned by th e s ystem can b e cha nged only at t he co nsol e, not by t elep hone. Howe ver , the Sy stem Man ager c an reass ign a gro up owne d by the s ystem t o a n[...]

9 - 20 Messages Issue 3 EliteMail VM S/EliteMail L imited If a grou p me mbe r listen s to onl y the be ginnin g of the mess age the n sa ves the mes sa ge as new , th e system does n o t mark the me ssa ge as recei ve d. Othe r grou p me mbers may st ill retrie ve the mess age until one of the gro up memb er s list e ns to th e en tire me ssage . [...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 9 - 21 Pres s - to ac ce s s th e Gr oup s Sc re en. Figure 9-7 Sample G r oups Screen One m es sage g roup is displa yed at a time on t he Gro ups s creen. Mess a ge gro ups are sorte d by gro up na me o r n umb er . If m e ssage grou ps are not added to the system, all f ields on th e scre[...]

9 - 22 Messages Issue 3 EliteMail VM S/EliteMail L imited Last Contacted Th is field dis plays t h e date a nd time the me mbe r of the group last rec eiv ed a gr oup messa ge. I f th e L ast Co ntacted field is blank, t he member has not rece i v ed the most r ecent group m e ssage. O r , if every member Last C ontac ted f ield i s blan k, eithe r[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 9 - 23 Use Numeric Acce ss with Numbered Groups Nu m be re d gr oups are usu ally u sed o n systems with n u meric access. Under numeric a ccess, subscribers pre ss a speci al System ID for num ber ed g roups , follow ed by the gr ou p num ber to se nd a me ssage to t he gr oup . This way , [...]

9 - 24 Messages Issue 3 EliteMail VM S/EliteMail L imited Cho ose Group Na mes an d Numb ers A group spelle d nam e or nu mbe r is impo rtan t for tw o rea sons. Th e s y ste m sorts group s in the G roups Screen base d on the n ame o r num ber in t he Name fie ld. A lso, a s ubscr ibe r use s the fir st th ree c harac ter s of t he gro up nam e or[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 9 - 25 Add Group Members a t the Console 1. A t the voice mail syste m B anner Screen, press t o sign in. En ter a System Manager ID, and press . Enter th e System Manager security co d e, and press . 2. Pres s - to di splay t he Gro ups S cre en. Pres s or (or u se th e J um p com m a nd) t[...]

9 - 26 Messages Issue 3 EliteMail VM S/EliteMail L imited 4. P ress to rem ove t he su bscrib er f rom t he g roup. P ress to rem ov e the s ub scribe r from t he gro up. Pre ss to ca ncel. 5. T o rem o ve ot he r memb ers fro m the gro up, repe at ste ps 3 a nd 4. Delete G roups or Group Messages a t the Console 1. A t the voice m ail B anner Scre[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 9 - 27 Assign New Owner to •SYSTEM• Group 1. A t the voice mail syste m B anner Screen, press t o sign in. En ter a System Manager ID, and press . If asked, enter the System M an age r s ec u rity co de , and p res s . 2. Pres s - to disp lay the G roups Scre en. Press or (or u se the Ju[...]

9 - 28 Messages Issue 3 EliteMail VM S/EliteMail L imited 3. P ress (o r u se th e Jum p com mand ) to displa y the su bscrib er . 4. P ress the arrow keys t o move t o the s ubsc riber Access fiel d. Move the cu rsor to the e nd of the field . Enter Y , a nd p ress . Y o u do not need to change any o ther access codes in the fie ld. Refer to Fig u[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 9 - 29 Befo re you de cide to can cel a me ssage , you ca n f ind out w ho in the gro up has not he ard it . For deta ils on us ing mess ag e grou ps by t ele ph on e, refe r to the E liteM a il VMS / Eli teMail Lim it ed V oice Mail Us er Gui de # 75017 8-0. Also Refe r To: Chapter 10 Numer[...]

9 - 30 Messages Issue 3 EliteMail VM S/EliteMail L imited Co nsta nt Me s sag e C oun t Elite Mail d ispl ays the nu mb er of new messa ges o n NEC d isplay telep hone s using a fe ature ca lled Constant Message Count . Wit h Con stant Messa ge Co unt, the su bscrib er look s at the dis play te lepho ne LCD to dete rm ine how many new messages th e[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 9 - 31 No New Me ssages When Con sta nt Message Count is inactive o r there are no n ew messages, the se cond line dis plays t he d ay , dat e, and t ime. The Ele ctra Eli te – not the voice ma il system – co n trols the d isplay showi n g the day , date , and ti me. S ECTION 10 M ESSAGE[...]

9 - 32 Messages Issue 3 EliteMail VM S/EliteMail L imited Th e M es s a ge Sta c k and Annou nce m en ts The system gives th e subsc riber in forma tion abou t th e statu s of messages before playing them. The system tells the subscriber how many new messages are waitin g and the so urce of each message. The system can also be configure d to tell a[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 9 - 33 Opt ional An nounc ement of T o tal Mes sa ge s T ime The system can also announce the tota l t ime the messages las t. Th is fea tu re can be turn ed on or off for eac h su bs c rib er . A sub scr iber co uld he ar an a nnoun ceme nt like this w hen firs t che cking messag es: “Y o[...]

9 - 34 Messages Issue 3 EliteMail VM S/EliteMail L imited The system announces the time to the near e st minute when the message was sent. For e xa mple, “ . ..r ec or de d to day at 1 1:57 am. ” Note that th e system u ses it s own intern al clo ck for th is timestamp. The system clock m ay not agree wit h the s ubscribe r watch. T o avoid con[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 9 - 35 Play b ack w hil e Leav in g a Me ssa ge If a su bscrib er t ries t o le ave a me ssage fo r a su bscrib er o r gue st w ho has left a message already , the system announces that th ere are messages waiting , then offers to p lay the messages to th e su bscrib er . T his en sure s tha[...]

9 - 36 Messages Issue 3 EliteMail VM S/EliteMail L imited Pat presses 1 for yes. Th e syst em plays each message and timestamp, b ut does not offer to take a n immediate re ply . Pat must dial thes e pe ople he rself, bec a use the y are no t sub scribe rs or gu es t s on the syste m. Having reached the bottom of h er message stack, the system remi[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 9 - 37 Y ou can l is ten to or r e vi ew your o l d message s when t he syste m a sks: “Y ou hav e < nu mbe r> old m e ssage s to re view . Wou ld y o u lik e t o h ear them?” If the subscriber answers Y es, the system organizes and announces each ol d message b y source, j ust as [...]

9 - 38 Messages Issue 3 EliteMail VM S/EliteMail L imited Use T o uch to ne Key s du rin g Pla yba c k Wh ile li stenin g to a me ssage , the su bscrib er m ay c ontrol how the system plays the mess a g e . Th e su bscriber may use touchtone keys to re verse, forw ard or pa use the me ssage , in creas e or decre ase the vo lume o f t he m essa ge, [...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 9 - 39 Wh ethe r t he s ubsc riber red irects t he mes sag e or not, t he system asks: “Would you like m e to archi ve th is?” I f th e subs cribe r answe rs Y es the system saves the message for a programmed number of days . If the subscr iber responds no th e syste m imme di ately dele[...]

9 - 40 Messages Issue 3 EliteMail VM S/EliteMail L imited T o i ncrease o r decrease the number o f seconds the system move s backw a rd or fo rw ar d for eac h pres s of the 7 or 9 key , the System Manage r should i ncrea se or dec rease t he value i n the Ski p back ti me of # field . Sub scribe rs ca n ac celera te mo ving bac kward or f orward [...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 9 - 41 • Rep eat Pres s durin g message playback to cause the system to functi o n a s i f 7 were pressed. However , # can also be use d to repeat the system yes-and-n o questions and i n message play bac k. A sub scribe r usin g men u mo de , can pre ss to step back to the previous menu. [...]

9 - 42 Messages Issue 3 EliteMail VM S/EliteMail L imited S ECTION 11 M ESSAG E R ECEIPTS A me ssage is rece ived when s omeon e listen s to it , e ven if the pers on liste ns only to t he begin nin g of th e message or saves th e messa ge as new (exce pt fo r dis p atch m es s a ge grou ps) . This s ec t ion exp lains ho w me ssage re ceipt s w or[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 9 - 43 He re a re som e sam p le rec eip t sum m ari es: “Hugh Y ale got all yo ur messages, and left a message...” “Su e Ying got y our las t m es s ag e toda y at 1: 30 pm, but le ft no r ep ly . ” “Sue Y ing hasn’t h eard your la st message, but l e ft a message.. .” The M e[...]

9 - 44 Messages Issue 3 EliteMail VM S/EliteMail L imited If s ome one op ens a dis patc h grou p mes sage an d save s it as new , the system does not se nd a message recei pt. For dispat ch messages, th e system sends a me ssage receipt o n l y after so me o n e lis te ns to th e en tire me s s age (and it be comes a n old m es s ag e). Control Me[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 9 - 45 Av oid t he follo wing: • X and Z . The system automatical l y marks ever y message with return receipt requeste d . Subscribe r can’t cancel the request. • Z only . The system plays r eceip t summaries and retu rn rece ipts f or ea ch me ssage , resu lting in redun dant receip [...]

9 - 46 Messages Issue 3 EliteMail VM S/EliteMail L imited If th e Ac tion f ield is T a ke-m sg , th e system ta kes a message fr om any calle r w ho is rout ed to the box and p asse s thr oug h the T ran sfer and Gre eting sections of the sequence. Fo r ex ample, if ca ll t ransfer is act ive for a su bscr iber , the voice mail syst e m f i rst tr[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 9 - 47 The se t tin gs of man y o f the se fields affect other as pe cts o f t he system perf orma nce, such as t he li velines s of the system conversat ion o r the amo unt of disk s pace used . Y ou may n eed t o ad just thes e field s to m eet part ic ula r ap plic a tion requ irem en ts [...]

9 - 48 Messages Issue 3 EliteMail VM S/EliteMail L imited Ma x scr een ing reco rdi ng W hen t he syst em s c ree ns a call, a n out side c aller is a sked, “W hom ma y I say is c alling ?” This field sets the maximum t im e , in seconds, that th e system records a reply to that questi on. For deta i ls, refer t o Ch apte r 2 Se c tio n 2 Call [...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 9 - 49 Beep on Record? W hen th is field is Ye s , the syste m pla ys a be ep afte r reque sting a ca ller to leav e a m es s ag e to tell t he calle r w he n to be gin spea k ing . Disk ful l warning at mins left Use this f iel d to co ntrol w he n the s y ste m war ns sub scribe rs tha t d[...]

9 - 50 Messages Issue 3 EliteMail VM S/EliteMail L imited Ho ld/A rchive ms gs Use this d ual f i e ld to control h ow long t he syst em stores mess ages tha t ar e hea rd. Ho ld cont rols ol d me ssage s. Arch ive co ntro ls archived mes sa ges (messages that the subscriber h as saved). The default va lu es are 0/2 . O ld m essag es are s tored un[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 9 - 51 Send Msg Urge nt? Use this field t o cont rol whe ther or not m essa ges lef t by o utside ca ller s s ho uld be m a rked u rgent . U r gent m e ssag es are h ea rd f irs t in a subscri b er message stack. Thr ee values are all owed: After Msg Use this field to contro l what fo llow-u[...]

9 - 52 Messages Issue 3 EliteMail VM S/EliteMail L imited Figure 9-17 Message-T aking Fields on Application Screen Page 5 Message Counts When the Expanded T ransfer Opti ons windo w is cl osed, yo u can se e the fo llo wing dis pl ay-o nly m es s a ge co un ts for a su bscrib er . Ne w M s gs: 0 =0: 00 T o t al: 0 = 0:0 0 The first number in th e N[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 9 - 53 Tran sacti on Box M essage Fiel ds T ransaction b o xes can al so take messag e s. The message- ta king fie l ds for a tr ansa ction bo x a re s how n b elow . T hese fie lds a re on ly a cti ve if at le ast one of the Day: or Nit e: fie lds is T ak e-msg . The f ields ope rate the s [...]

9 - 54 Messages Issue 3 EliteMail VM S/EliteMail L imited Ch ap ter 1 1 Ope nin g Gr eeti ng Ch ap ter 20 Sub scrib ers Appe ndi x B Act ion Code s S ECTION 13 M ESSAG E W AIT ING L AMPS The voice m ail sy s tem c an ale rt subsc ribers w ith new mes sa ges by turn ing on a mess a ge wai tin g ind icato r on th e te lep hone . This elimi nate s the[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 9 - 55 Activate L a mps? Ent er Ye s to turn on the mess age wa iting lamp f uncti on for an indi vidua l sub s cr ibe r . On Now? Th is field indi cates the cu rrent s tate of th e su bscrib er mes s age wa iting lamp. It can b e ch ange d manu ally wh en y ou ar e test ing o r resettin g m[...]

9 - 56 Messages Issue 3 EliteMail VM S/EliteMail L imited Re tries: Use this f i el d to set t h e number of ti me s t h e syste m sends th e Me ssag e Lam p On or Message Lamp Off sequence to the su bscrib er te lepho ne. Re t ries are n ece ssary if the m essag e wait ing lam p d oe s n ot ligh t afte r a s ing le attem pt. Inte rval (m i ns) Use[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 9 - 57 Cor rectly setting Line 1 4 of A pplica tion sc reen Page 2 is vita l to lig ht mess a ge wa it ing lam p s prom ptly and call to pa gers and ext en sion s. The voice ma il system must h a ve at least o ne port av ailabl e for d ialin g out to ligh t mes sage w aiting la mps an d deli[...]

9 - 58 M e ss a ge s Iss u e 3 E li t e M a il V M S / E l i t e M a il Li m i t e d A /D ( A n s w e r /D i a l o u t) T h is p o rt a n s w e rs i n c o m i n g c a ll s . W h e n t he p o rt is n o t a n sw e ring an i n c o m i ng c a ll, i t d i als o u t t o d eli v e r m e ss a g e s a nd t o l i g h t m e s s a ge w a i t in g l a m p s. A [...]

Re fere nce 10 - 1 Nume ric Ac cess The voice mail system is fl exible e nough to allow subscr ibers to leave mess age s for s ubsc ribers, gue sts, and message gr oups by pressi ng either numbers or l etters. Thi s ch apter describ es how a syst em is set u p for numeric access. S ECTION 1 S ET U P TH E S YSTEM FO R N UMERIC A C CESS Area s of th [...]

10 - 2 Numeric A cce ss Issue 3 EliteMail VM S/EliteMail L imited S ECTION 2 L EAVE M ESSAG ES B Y N UMBER A comp arison of the co nve rsation for n ume ric ac cess a nd t he conversa tion for let te red access is shown below: Figure 10 -1 Comp ari son of Con versations for Numer ic and Lett ered Access Codes With n u meric a cce ss, you can l e av[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 10 - 3 Set Up Special System ID for Num bere d Groups With nu meri c acce ss, mess age gro ups hav e numbe rs inste ad of spe lled group nam es. Sub scribe rs send a m essag e to a num bered gro up by firs t pres s ing a spe ci al Syst e m ID for n umb ere d g roups , follo w ed by t h e gro[...]

Re fere nce 11 - 1 Opening Greeting The opening greeting is the system greeting for outsid e callers. L ike other parts o f t h e syste m conver sation, the opening gr eeting h as phrases and prom p ts. H ere is a sam pl e open ing gree ting : “He llo, E liteMa il Messa ging S yste m. If you are c alling from a touch tone tele phone , you m ay en[...]

1 1 - 2 Ope nin g Gr eetin g Issue 3 EliteMail VM S/EliteMail L imited Eac h col umn on this s creen repres ents one p ort. Li ne 1 1, the Open ing Greet ing Bo x ID is the mes sage bo x that cont ains th e Day/N ight open ing greet ing. The botto m half of the scr een shows the port- specific opti ons set. Di spl a y Addit i onal P ort s Only Port[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 1 1 - 3 Figure 1 1-2 A VPRMP T Subdirectory Location an d Filename Eac h A V PRMPT file h as sec tion s that list th e pr omp ts in ea ch pro mpt set. Eac h se ctio n cont ai ns a c om m a nd ( QP= ) t hat de fin es wh ic h pro mpt s in the prom pt set s hou ld be us ed for Qu ick Play . Fig[...]

1 1 - 4 Ope nin g Gr eetin g Issue 3 EliteMail VM S/EliteMail L imited Cha nge th e Prom pts Used for Qu ick Pla y Y ou ca n edit t he QP= com mand in th e A VP RMPT f ile to chang e which prom pts are us ed in Quick Play , or us e one of th ese 3 A VP RMPT f iles shipped wi th the system: A V PR MP T .E NV Includes t h e pro mpts used most o ften [...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 1 1 - 5 Use Y our Own Lis t of Prompts in Qu ic k Play Y o u can a lso use yo ur ow n list of pro mpts in Quick Play . T o do this , you cha nge th e prompt s defin ed for Qui ck Play on the QP = li nes in the A VPRMPT f ile. If y o u d o this, choose only th e pro m p ts the syste m uses mo[...]

1 1 - 6 Ope nin g Gr eetin g Issue 3 EliteMail VM S/EliteMail L imited Figu re 1 1- 4 Samp le M usic- on-Hold Pro mpts Used in Q uick Play sh ows how t o chan ge the A VP RMPT file so that t he mus ic-on-h old pro mpts (holdi ng prom pts 23-3 2) are u sed in Qu ick Play . T urn Off Quick Pla y Y ou can turn off the Q uic k Play f eature by setting [...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 1 1 - 7 1. E xit the voi ce mail softwa r e. T o exit the softwa re, at the v oice mail system Banner S creen, press th en pres s . En ter a Sys t em M ana ge r ID , and p res s . 2. M ak e a b ack up copy of t he A V PR M PT file . (Th is mak es it eas i er to res t ore the or iginal A V PR[...]

Re fere nce 12 - 1 Operator Box An au tom ated a ttenda nt ca nnot comp letely replace a hum an o perat or . The voice mail syste m p r o v ides a special Applicati o n S cr een, called the Operator Box , for han dlin g cal ls tha t go t o t he ope rato r . Use the Oper ator Bo x to define the o perato r exte nsion, call tran s fe r settin gs, gree[...]

12 - 2 Ope rator Box Issue 3 EliteMail VM S/EliteMail L imited If the calle r doe s not press any t oucht ones while lis tenin g to the open ing greeti ng, th e syst em automat i c all y ta k es the acti on set in the action field of the $G re etin g tran s ac t ion dire ctory . If th e ca ller pre sses t he O perator Box S yste m ID (typicall y ze[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 12 - 3 Aw ait Answer Awa it-An s is u sed w hen the op erat or do es not an swer calls. If the operator does n ot a ns wer a ca l l routed throug h t he vo i ce mail syst e m after the desig nate d number of rin gs, the voice mail syste m pla ys th e Oper ator Box gre etin g and p erfo rms t[...]

12 - 4 Ope rator Box Issue 3 EliteMail VM S/EliteMail L imited The gree ting do es n ot hav e to be an ac tua l g reet ing. It can be an y message you wish. However , it should be co nsistent with the action taken after t he gre et ing . The ac t io ns you m a y selec t are des c ri bed be low . Def ault Gr eetings Th e Oper ator Box defa ult day g[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 12 - 5 Operato r Messages Ar e Public Messa ges If yo u set th e Operat or B ox acti o n to T (take a mess age ), any m ess age left in th e Oper ator B ox is a publ ic me s sage . This is because m ost call ers reac h this mess age box a s a l ast resor t, after tr ying to re ach the o pera[...]

12 - 6 Ope rator Box Issue 3 EliteMail VM S/EliteMail L imited The fo r mat for each ID is: P=n Whe re P is the nu mb er of th e port a ssign ed t o a p articu lar alt erna te opera tor , and n is th e Syste m ID of the a lternat e op erato r box. Y ou c an assig n m ore t han one p ort to the s ame alter nate ope rator b ox. F or example, e nterin[...]

Re fere nce 13 - 1 Port A ppli cations S ECTION 1 S ET O PENI NG G REETING O PTIONS BY P ORT In most applica tions, th e vo ice mai l syste m answers every in coming c all the same way , regardless of which port th e call comes in on. Refer to Fig ure 13-1 Applic a tio n Scre en Page 2 f or 4- Port S ystem . Pro gram spec ial p ort-sp ecific settin[...]

13 - 2 Port Ap plica tions Issue 3 EliteMail VM S/EliteMail L imited S ECTION 2 P ORT S TATUS O PTIONS The bo tto m p art o f the sc reen has po rt-spe cific op tions that co ntro l how a port is used for a nsw ering call s and /or d ial ing ou t, ho w ma ny rin gs t o wa it befo re a nsw er ing a c all, an d whi ch D ay M od e sche dule t o us e .[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 13 - 3 Lam p Ligh t La mps only . The port is ded icated to dialin g out to lig ht me ssag e w aiting lamp s ex c l usivel y . T he port d oe s not dia l o ut to deli ver ne w mes s ag es or ans w e r inco m ing ca lls . Msg Me s s ag e De live ry on ly . T he port is dedic at e d to dia lin[...]

13 - 4 Port Ap plica tions Issue 3 EliteMail VM S/EliteMail L imited The system a cti vates a buil t-in call c o llis ion pr even tion fea ture if you tur n dial tone dete cti on on. (Ref er to Chapter 21 Swit ch Setup .) I f a ca ll comes in on a po rt set t o A/D , A/L , A/M , Dia l , L amp , o r Msg at the same time the port is att e mpti ng to [...]

Re fere nce 14 - 1 Public Interview Box an d Public Messages The voice mail system pro vides a Public In t ervie w Box in the T ransactio n Dire c to ry . M es s a ges lef t in th e Pub lic In te rv ie w B ox o r Op erat or Box or Pub lic Fax Box are public messages that are avail able t o a ll sub s c ribe rs wit h p ublic message access. The syst[...]

14 - 2 Pub lic In t erv ie w Bo x and P ublic Mes s a ges Issue 3 EliteMail VM S/EliteMail L imited Public Interview B ox ID: $PM The Publi c Interview B ox co mes wi th a default $PM Syste m ID. Y ou can chan ge the box ID, bu t you cann ot dele te the Pu blic Int erview Box or add a new one. If you do c hange the box S ystem ID, you sh ould a lso[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 14 - 3 S ECTION 3 D ELETE P UBLIC I NTERVIEW B OX M ESSAGE S Y o u can dele te all me ssage s in the Public In t erv ie w Box . Y ou should de lete Public I nt erview B ox messages when system traff ic is low . I f the box ha s many m essages, t he syst em may not be able to answer calls f o[...]

14 - 4 Pub lic In t erv ie w Bo x and P ublic Mes s a ges Issue 3 EliteMail VM S/EliteMail L imited S ECTION 5 M ESSAG ES FROM THE P UBLIC I N T ERVIEW B OX Subs crib ers w ho have acce ss to pu blic mess ages , h ear any mess age left in th e Public I n terview Box af te r they check a ll new messages. Eac h s et of res p on s es to th e P ublic I[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 14 - 5 S ECTION 6 S ET P UBL IC M ESSA GE F IELDS Refer to F igu re 14- 2 App licatio n Sc reen Page 6, w it h P ub lic Me ssage Fiel ds . Line 51 has fi eld s that co nt ro l th e Pu blic Inte rview B ox. Figure 14-2 Applicatio n Screen Page 6, with Public Message Fields Pub lic H old /Arch[...]

14 - 6 Pub lic In t erv ie w Bo x and P ublic Mes s a ges Issue 3 EliteMail VM S/EliteMail L imited Also Refe r To: Ch ap ter 6 I nt er view Bo xes Ch ap ter 9 S ection 1 M es s ag e T yp es on page 9 -1 Ch ap ter 9 S ection 10 M e ssage Play bac k on page 9 -31 Ch ap ter 1 1 Ope nin g Gr eeti ng Ch apte r 12 Op erator Box Ch ap ter 13 Por t App li[...]

Re fere nce 15 - 1 Recording V o ice Fields A v oice fi eld on a system scr een all ows access t o a r e cor ding. The System Man ager ac cesse s voic e f ield re cord ings at the c ons ole. Subs criber s can acces s som e voic e fields by te lepho ne. V oi c e field rec ordin gs inc lude: prom pts, record ed na mes, gree tings, i ntrod uctio ns, a[...]

15 - 2 Re c ord ing V oic e Fields Issue 3 EliteMail VM S/EliteMail L imited Man y vo ice fields throu ghou t the system sto re recordings b y the System Man ager o r indiv idua l subs cribers , such a s voic e na mes, in divid ual greet in gs, or gr oup v oic e n ame s . S ECTION 2 H OW V OIC E F IE LDS A RE D ISPLAYED I f a voic e f ield co ntai [...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 15 - 3 Most pr o mpts r ecorded in the system voi ce are di splaye d on the V oice Prom p t Edit or Sc ree n. The V o ice Pr ompt Editor has a pro mpt set for each langua ge in stalle d. A prompt set i s a gr oup of promp ts rela ting to a spe cific part of the conversat ion. The prompts the[...]

15 - 4 Re c ord ing V oic e Fields Issue 3 EliteMail VM S/EliteMail L imited If yo u decide t o record part of the syste m conversation, r e member that th e voice ma il sys tem is often t he fir st contact peop le have wi th yo ur organiza tion. The quality of the system recordings (th e vol ume, tone, clari ty , and timin g) ref le cts th e image[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 15 - 5 Establis h a Local Connection T o cha nge an y othe r voice field r ecor ding, use a t eleph one ne ar the con sole , so you can spe ak into th e tele phone a nd rea ch the c onsole keyboard a t the same time: 1. Call the syst em. Monito r the por t sta tus found i n the uppe r-l ef t[...]

15 - 6 Re c ord ing V oic e Fields Issue 3 EliteMail VM S/EliteMail L imited Listen to the Recording After you make a recordi ng, li sten to it to ver ify tha t it is corr e ct. 1. I f nec e ssa ry , esta blish a loca l co nn ection . 2. M ov e the cur sor to hig hligh t the v oic e f ield co ntain ing the re cord ing you want to h ear . 3. Pr ess [...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 15 - 7 Copy a sound file to a voi c e field: 1. Sign in to the system and hig h light t he voice fi e ld wher e you want t o co py th e re cord ing. 2. Pres s . The syst e m displays t h e Command Menu. 3. Pres s to Copy . 4. Pres s for Into current fie l d. 5. E nter th e f ilen ame of th e[...]

15 - 8 Re c ord ing V oic e Fields Issue 3 EliteMail VM S/EliteMail L imited 1 1. The system asks if you want to r ep lace o r append t o the current vo i ce fie ld re cord ing. Pre ss t o ap pend . Aft er t he rec ordi ng is ap pended , the voice field displays h ow many se conds th e complete recordin g lasts. 12. Re peat th es e step s if you wa[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 15 - 9 5. E nter S I LE NCE , an d pre ss . The sys tem asks if you wa n t t o app en d or re plac e t he prom pt. 6. Pres s to appe nd the silenc e or p ress to re c o rd on ly silenc e in the field . Th e voice field dis plays how m any s econ ds the r ecor ding, inc lud ing th e s ile nce[...]

15 - 10 Re c ord ing V oic e Fields Issue 3 EliteMail VM S/EliteMail L imited Also Refe r To: Ch ap ter 1 1 Ope nin g Gr eeti ng Ch apte r 12 Op erator Box Ch ap ter 13 Por t App lic at io ns Ch ap ter 14 Pub lic Int erv i ew Bo x and Pub lic M es s a ges Ch ap ter 17 Sc he dules Elit eM a il VM S/El ite M a il Limite d V oice Mail Us e r Guide # 7[...]

Re fere nce 16 - 1 Reports The voice mail system can provi d e a gr eat deal of i nforma tion about your organ izat ion in comin g and outgoin g tel ephon e calls . Y ou can u se the info rmatio n to help mak e decis ions about your organ izat ion, s uch a s st af fing leve ls , prod uct iv it y , an d you r te lep hone har dwa re ne ed s . The voi[...]

16 - 2 Re por ts Issue 3 EliteMail VM S/EliteMail L imited The system can store a file for each of the last 365 days, but to conserve disk s pace you s hould s et the valu e in the Call Report Aging field t o no more t h an 31 days. If you choose a start date for a report that is earlier than t he numb er of days in t he Call Repor t Aging field, t[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 16 - 3 Th e ba r graph repo rt for t he ent ire system shows the pe rcen tage of each hour that the voice mail syst e m ports were in use. Refer to Fi gure 16-3 Sa mple Syste m Us age Bar G raph Repor t . This per cent age equal s th e numb er of minu tes the port s w ere bu sy , div ided by[...]

16 - 4 Re por ts Issue 3 EliteMail VM S/EliteMail L imited A us ag e tab le for the enti r e sy stem shows, for each hour of the d ay , the total number of call s answered by e ach system port, and the to ta l num ber of min utes th e calls last ed. Re fer to F igure 16- 5 Sa mple System Usage T a b l e Report . Th e repo rt also include s gra nd t[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 16 - 5 S ECTION 3 D IRECT ORY R EPORTS Direct ory report s sh o w you the structu re of the system, i ts subscri bers, System IDs, message groups, and n u me r ic directory assist ance. Y ou can run t he rep ort f or ev er yone enro lled in th e syst e m, f or all Extensi o n # IDs, for mes [...]

16 - 6 Re por ts Issue 3 EliteMail VM S/EliteMail L imited Figure 16-7 E xtension List Repo rt Th e E xte ns io n List us es t he se cod es: YY e s NN o X A tele ph on e exten sion th at m at c he s subs c rib er Ex te ns io n # ID A Await An sw er c all tra ns f er R Releas e call t ran sfer W W a it for Rin g back call transfer In the tra nsfer O[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 16 - 7 W hen lis ting g roups owne d by a n indi v i dual su bscrib er , th e repo rt inc lu de s o pen and pri vate gr oups . Figure 16-8 G roup L ist Grou p Memb er ship Lists all m embers of a group. Refer to F igure 16 -9 Group Membership . It a l so inc l udes the last ti me a mess a ge[...]

16 - 8 Re por ts Issue 3 EliteMail VM S/EliteMail L imited Directory Group List Th is re po rt s ho ws al l the di rector y gr oup s a nd direc t ory men us in t he system. Refer to Fi gur e 16-1 1 Dir ec t ory G rou p Li st . Figure 16-1 1 Directory Group List S ECTION 4 B USY P ORTS R EPOR T This repo rt sho ws the total n umb er of t imes a ll o[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 16 - 9 S ECTION 5 C ALL L OG This rep ort (called REP LOG ) recor ds a ll calls th e voic e mail syst em answers, dials, or tra nsfers. Y ou can run it for the s ystem, or for an indivi d ua l subscriber or S ys te m ID, and the s ystem cr eates an ASCII file calle d R EPLO G.PR N tha t you [...]

16 - 10 Re ports Issue 3 EliteMail VM S/EliteMail L imited Figure 16-14 Call Lo g Data Fields FI ELD L ENG TH DE SC RI PTI ON Port 2 V oic e mail an swering po rt an swering thi s call. Da te 10 Da te of cal l: Y YMMD D form at. T ime 10 T ime of c all: HH:MM :SS fo rmat. Call L ength 4 Durat ion i n seconds Orig i n 3 A – Answered i ncom i ng ca[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 16 - 1 1 S ECTION 6 E RROR L OG Thi s repo rt li sts system er rors, inclu ding the er ror co de, the po rt on w hich the error o ccurre d, a nd the d ate and tim e the e rror o ccurre d. Us e th is report to identify syste m pr oble ms. W rit e down the err or code a nd contact T ech nica l[...]

16 - 12 Re ports Issue 3 EliteMail VM S/EliteMail L imited Access the Re ports Menu 1. At the voice mail system Banner Screen, pres s t o sign i n. En ter a Sy stem Mana ger I D, an d press . If asked, enter the Sys tem M ana ge r s ec ur ity co de, an d pres s . 2. From any syste m screen, press . T he C omma nd Me nu appea rs. 3. Pr ess for Repor[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 16 - 13 4. I f ru nni ng a List of Message Groups report , ans w e r the yes-a nd-no questions to list: All grou p s in the syste m Open groups in the system Th e gr oup s ow n ed by a par ticular su bs c rib er . 5. I f r unnin g a Members in G roup r eport , ent er th e gro up nam e, a nd [...]

16 - 14 Re ports Issue 3 EliteMail VM S/EliteMail L imited S ECTION 9 C HOOS E THE R EPO R T O UTP UT After a rep ort is c rea ted, y ou can vie w it on-s c re en or c op y it to a new dis k file tha t can be im p orte d t o ot he r prog rams. V ie w a Report On Scr e en 1. R u n the repo rt. Th e O utpu t Me nu is d is pla yed. 2. Pr ess . The sys[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 16 - 15 Copy the Re port to a Fi le 1. Run the rep o rt. The syst e m displays t h e Output Menu. 2. Pres s t o hig hlight Copy , an d pr e ss . 3. S ele c t a file na me for the rep ort. By default, the system displays the fi l ename that a ppears at the top o f the Out put Menu . T o accep[...]

16 - 16 Re ports Issue 3 EliteMail VM S/EliteMail L imited Figure 16-16 Filenames for Rep or ts Use the Previous Report O ption to Vie w Other Files Y ou ca n use t he Prev ious Re port opt ion to view a te xt file on a flopp y disk or th e system hard d rive without sh utting down th e voice mail software. 1. At the Repor ts Menu, press t o h ighl[...]

Re fere nce 17 - 1 Schedules Most of fices are not open aroun d th e cl ock. Y o u can conf igure the voic e mail syste m to handl e calls d if fere ntly du ring the h ou rs your c ompa ny is c losed. Y ou defi ne for the syste m the hours a n d days of the we e k your off ice is o p e n for bu s ine ss . Y o u can als o s p ecify holi days w h en [...]

17 - 2 Sc he dules Issue 3 EliteMail VM S/EliteMail L imited S ECTION 2 M ULTIP LE S CHEDUL ES Y ou ca n de f ine up t o f our d if fere nt Da y Mo de sc hedu les (#1 - #4) t hen assign p a rti cular system por ts or trans action box es a diffe rent Day Mode sched ule . Fo r exam ple, i f you had a C ustom er Se rvic e Dep artme nt th at was open o[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 17 - 3 S ECTION 3 D AY M ODE S CHEDUL E T o d efine a Day Mode schedu le, enter the Day Mode h o urs and days unde r tha t sch edule head ing. Fo r exam ple, e nter normal busi ness h ours unde r the Sc he dule #1 fie ld. T y pic a lly , you need to en t er on ly one rang e of hours in t he [...]

17 - 4 Sc he dules Issue 3 EliteMail VM S/EliteMail L imited S ECTION 5 C HANGE C U RRENT S CHED ULE B Y T ELEPHONE 1. Call th e syste m and sig n in with yo u r Personal ID a n d security co de. 2. Pr ess to s kip to the Syste m Manager co nversa tion. 3. Pr ess to sk ip to th e sy stem sch edu l e optio ns. S ECTION 6 H OLI DAY S Y ou may specify[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 17 - 5 S ECTION 8 S ET D AY L IG H T S AVINGS T IME Y ou may con figure the sy ste m to automatic a l ly adjust to Daylight Savi n g s T ime. T o activate thi s feature , set the Daylight S avings? f iel d to Ye s . In th e Date On and Off fields, ent e r the dat e s th at D ay li ght S av i[...]

Re fere nce 18 - 1 Screens This chapt er descr i bes syste m scr eens and the keys u sed to move around th e scree ns and ind icate s w here in t his manua l to find mo re detail s on a fiel d. T o find d etails i n the system on-scr een help, high l ight a fi e ld, and press . S ECTION 1 T HE B A NNER S CREEN T his scree n, disp laye d before you [...]

18 - 2 Sc re ens Issue 3 EliteMail VM S/EliteMail L imited Port St a tus Th e upp er-lef t corn er of t he sc reen shows por t num be rs (1, 2 , 3,4) and an abb reviati on for each curre nt st atus. A port is a telep hone line con nectio n. S t at us ch anges while ca lls are answe red a nd proc es s ed. Date & T ime Th e upper-ri ght co rner o[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 18 - 3 Day or Night Mo d e Between the time and date , the system shows either DA Y or NIGHT , dep en din g on w het h er Sc hed ule #1 is in Da y M od e or Nig ht M od e. Keylock Status Just belo w th e date and t ime i s an area th at sho ws if the Cap s Loc k , Numb Lock , or Inse rt ke y[...]

18 - 4 Sc re ens Issue 3 EliteMail VM S/EliteMail L imited One -lin e R e mind er At the bo ttom o f the scree n, im mediat ely be low t he func tion ke y list, is a one-lin e r emin der . T his te lls yo u wh at the system expects you t o enter . As you enter i nformat ion in th e system, wat ch this a rea for quic k re mind ers. Refer to Append i[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 18 - 5 Figure 18-3 T he System Screens[...]

18 - 6 Sc re ens Issue 3 EliteMail VM S/EliteMail L imited S ECTION 3 A PPLICA T ION S CR EEN P AGE 1 Use P ag e 1 to store gener al inf ormat ion a bout t he c onfigur ation and set stat i on numbers. Refe r to Fig ure 18 -4 Applic at io n Scre en Pa ge 1 . Figure 18-4 A pplication Screen Page 1 Site Name Th e na me o f your org aniz at io n. Co n[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 18 - 7 All Ports Busy Action T ells h ow the NE C telephone syste m responds: ring u n ti l answered, for w ard to th e op erat or , or pla y a bu sy sig nal . Trunk P ilo t # Th e t ele ph one num be r outsid e call ers di al to rea c h v oic e mail. # of T ru nk s An swer e d The number of[...]

18 - 8 Sc re ens Issue 3 EliteMail VM S/EliteMail L imited Line 1 1 Th e fie ld on this line se ts up you r ope ning greeting . For mo re de tails, ref er to Cha pter 1 1 O pe ning G ree ting , Ch apt er 13 P ort A pplic at io ns , and Ch apter 1 5 Se ction 3 The V oic e Pro mpt Edit or Scree n on page 15-2 for Qu ic k Pla y . Port St a tus Th is f[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 18 - 9 V o ic e N a me Th e O pe rat or Box re cord ed n am e . Ri ngs Th is f ield in dic a tes th e n umb er of tim es t h e voi ce m a il syst em should ring the opera tor e xtensio n bef ore tak ing th e nex t ste p in the Transfe r Greet ing Ac tion s t r ucture f or Awa it Answe r and [...]

18 - 10 Sc reens Issue 3 EliteMail VM S/EliteMail L imited Max-msg Th is ap pli es on ly if t he Action is T ak e-msg . Th is field sets t he time in se cond s (ma ximum 9999 or 2 h ours , 46 m inutes ) an outsid e ca ller message can last. Fo r more deta ils , refer to Chapt er 9 S ection 12 T ake a Me ssage on p age 9-45 . Edit s OK ? App lies o [...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 18 - 1 1 S ECTION 6 A PPLICA T ION S CREEN P AGE 4 Use Page 4 to set Da y a nd Night M odes, and to sch e dule hol i days. Re fe r to Fig ure 18 -7 Ap plicati on Scre en Pa ge 4 . For more details about the field s on t his s c ree n, ref e r to Chap t er 1 7 Sch ed ule s . Figure 18-7 A ppl[...]

18 - 12 Sc reens Issue 3 EliteMail VM S/EliteMail L imited Ho liday s Line 33 , Holiday s con tains f ields f or up to 18 date s. Da t es are ent ered in day-m onth f orm at ( e.g . , 15 -Jan ). I f the I gnore holidays? fie ld is No , the syste m operates on a NIGHT schedule all day each holi day . Da yligh t Sav ings? Line 3 4 field s co ntrol da[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 18 - 13 Transfe r Co ntro ls if and how ca lls are t ransf erred to a sub scribe r tele phone ex tensio n. Fo r mo re de tails, r efer t o Chap ter 2 Sect ion 2 Call Transfe r on pag e 2-1 1 , Sect ion 3 Scre en C alls on page 2-1 6 , and Ch ap ter 9 S ection 12 T ak e a Mess ag e o n pa ge [...]

18 - 14 Sc reens Issue 3 EliteMail VM S/EliteMail L imited Expa nde d Tra nsf er Opt i ons Pres s - , then press , and pres s t o vi ew addit ional cal l t rans fer set ti ngs on Appli cat ion sc reen Page 5. Refer to Figu re 18-10 Applic at ion Scree n Page 5 with E xpan ded Transfer O ption s Fo r more deta ils , r efer to C ha pter 2 Sec t io n [...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 18 - 15 S ECTION 8 A PPLICA T ION S CREEN P AGE 6 Use Pa ge 6 t o c onfigure syste m-wid e param et ers. Figu re 18-1 1 Appli cat ion S creen Pag e 6 . Figure 18-1 1 A pplication Screen Page 6 Maximum Message Li fe The number of days the system keeps a new message on the system. Refe r to Ch[...]

18 - 16 Sc reens Issue 3 EliteMail VM S/EliteMail L imited Ski p Bac k T ime On # The ti me in seconds the syste m moves forward or backward when a su bs c rib er pre sses t he poun d ke y or the 7 or 9 k e ys dur ing m e ssa ge playback. Refer to C hap ter 9 Sec t ion 12 T a ke a Mess a ge on page 9- 45 . Max ID Atte m pts Th e num ber of time s a[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 18 - 17 DOS Surrender D ail y/W eekly/Monthl y Lets you program the system to exit to DOS automaticall y to back up the system, run utili ty programs, or run reports. For detail s, ref er to Chapter 26 B ack Up and Restore . St artup Let s you p rogram s pec ial opt ions th at tak e effec t [...]

18 - 18 Sc reens Issue 3 EliteMail VM S/EliteMail L imited Alt Action Sets the a ction the syst e m t akes if th e fax exte n s i on does not ans w e r , or is bu sy (an d call h old ing is n ot allo wed ). Anno unce Controls whet h e r or not the syst e m se n d s a public message when it delivers a fax to the fax mach i ne, and whether or not th [...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 18 - 19 Access Uses one-letter codes to turn o n or turn off specifi c syste m features. New Msgs / T otal The num b er of new messages waiting, and the time in minute s a n d seconds the messages l ast. The total number o f messages i n cludes new mess ages and ol d mes sag es. Transfe r? C[...]

18 - 20 Sc reens Issue 3 EliteMail VM S/EliteMail L imited Max-msg Set s the t ime in s econds (Max imum 9999) m ess ages from o utside ca llers can la st. This f ield appli e s only i f the Action field is T ake -msg . Refer to C hapter 9 Se ction 12 T a ke a M essag e on page 9-45 . Edits OK? Co ntro ls whe ther or not o utside call ers a re aske[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 18 - 21 S ECTION 11 E XPAND ED T RANSFE R O PTIONS Press - , then press , and press t o display add itional c all tran sfer op tions for a sub sc riber. R efe r to Fi gure 18-14 P er sona l Dire c to ry Scre en with Ex p anded T ran sfer O ption s . Figure 18-14 Per s o nal Directory Screen [...]

18 - 22 Sc reens Issue 3 EliteMail VM S/EliteMail L imited After Msg Defines actio n the sys tem takes aft er recording a message for this su bs c rib er from an out s ide call er. R ef e r to Chapt er 9 Section 12 T ak e a M es s ag e on pag e 9-45 . S ECTION 12 G UESTS Th e syste m also allo ws s ubscr ibe rs to ho st gues ts on t he system. Gues[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 18 - 23 S ECTION 13 G ROUPS S CREEN Use t he Grou ps Sc reen t o s et up m ess age g roups, di rector y group s, and direc t ory m e nu s. M ess a ge G rou p Use a me ssa ge g ro up to se nd t he same message to seve ral subsc r ib ers at once. Re fe r t o Figure 18-16 A Me ssage Grou p For [...]

18 - 24 Sc reens Issue 3 EliteMail VM S/EliteMail L imited Director y Grou p Lets y ou cr eate num eric d irecto ry ass istance . Refe r to Figu re 1 8-17 A Dire ctory Grou p . The f ield s on this sc reen a re des cribe d in de tail in Chapter 3 Directory Assist ance . Figure 18-17 A Dir ector y Group Name Th e di rect or y grou p na me. DIRECTORY[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 18 - 25 Di r ect ory Me nu A one -key dialin g menu for nu meric direct ory as sistanc e. Re fer to Fig ure 18-18 A Direc tory Menu . For de tails, re fer to C hapter 3 D irec t ory Assista n ce . Figure 18-18 A Directory Menu Name The directo r y menu name. DIRECTORY Menu of •SYSTEM• Th[...]

18 - 26 Sc reens Issue 3 EliteMail VM S/EliteMail L imited S ECTION 14 T RAN SACTION D IRECTOR Y S CREEN Use t he T ransaction Di rectory to cre ate transacti on boxes a n d int e rvi e w boxes that are the buildin g b l ocks for specia l a p plicati ons using special call rout ing , aud iote x t, in forma tion m en us, dir ectori es, an d int erv [...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 18 - 27 Tr ansfer Day? Nit e ? Use these fields to turn call tra n sfer on o r off for Day Mo d e and Ni g ht Mode. Refer to C hapte r 2 Sectio n 2 Call Tran s f er on pa ge 2-1 1 an d Sec t io n 3 Scr een C alls o n page 2-16 . Call T ransfer Typ e Th is un labele d fie ld, be low t he Nite[...]

18 - 28 Sc reens Issue 3 EliteMail VM S/EliteMail L imited Edit s OK ? Appl ies onl y if t he Action field is T ake -msg and con t rols whethe r or not outsid e call ers are as ked if the y want to add t o, liste n to, or re cord their message again. Refer to Chapter 9 Section 12 T a ke a Me ssage on p age 9-45 . Send Msg Urge nt? Co ntro ls wh eth[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 18 - 29 V o ic e na me Th e in terv iew b ox reco rded n ame . Ques tio n Th e reco rding for ea ch of th e questi ons in the in tervie w and t he number of se co nd s the questi on lasts. Y o u can reco r d u p to 20 que stio ns pe r inte rv iew. Re ply Th e tim e in se con ds o utsid e ca [...]

18 - 30 Sc reens Issue 3 EliteMail VM S/EliteMail L imited Voice Detect Y ou can use voice detect b oxes to progra m th e vo ice mail sy stem t o reco gniz e when an ou tside calle r says Y es o r re mains silent to ans wer a ques tion . Refe r to Figu re 18 -22 S ample V oi ce De tect B ox . Thi s scree n is descr ibe d in detail in Chapte r 25 V [...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 18 - 31 S ECTION 15 V OICE P ROMPT E DITOR S C REEN Use the V oice Prompt Editor Screen to l isten to, record , or copy system prompts. Refer to F igur e 18 -23 Voice Pro mpt Ed itor S cree n . The fields on this s cre en are desc ribed i n detail in C hap t er 1 5 Re cording V oi ce Fie lds[...]

18 - 32 Sc reens Issue 3 EliteMail VM S/EliteMail L imited S ECTION 16 S WITCH S ET UP S CREEN P AGE 1 Use P ag e 1 t o f ill in v alue s a utom ati cally for y our NEC te lepho ne syst em. Refer to Figu re 18-2 4 Swit ch Setu p Screen Pag e 1 . For d etai ls o n any field on the Sw it c h S etup Scre en , refer t o Chapter 21 Switch Set up . Figur[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 18 - 33 Busy Recall The sequence the voice ma il system dia ls to re turn to the outsi de ca ller if an ex t en sion is b us y . TT Pr omp t/Msg /Rec or d Th e m inimum tim e, in hu ndre dths o f a secon d, th e vo ice m ail syst em expects a t ouchtone to l ast. Normall y , you shoul d not [...]

18 - 34 Sc reens Issue 3 EliteMail VM S/EliteMail L imited Message Lamp On The code to t urn message waiti n g lamps on. Message Lamp Of f The code to t urn message waiti n g lamps of f. Re tries The number of additional times the voice mail system should dial each message wai ting lamp on/of f code to ve r ify that it takes ef fect. Inte rval (m i[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 18 - 35 Max Lines Hol d ing T o tal Th e ma ximu m num ber o f ca lls allow ed to ho ld at on e tim e on t he entire s ystem. Refer to Chapt er 2 Section 1 Call Ho ld o n pa ge 2-1 . Ma x Lin es H old ing F or Ex t Th e ma ximu m num ber o f ca lls allow ed t o ho ld at on e time for a part [...]

18 - 36 Sc reens Issue 3 EliteMail VM S/EliteMail L imited S ECTION 18 S WITCH S ET UP S CREEN P AGE 3 Use L ine 20 th rough Line 28 o n Pag e 3 t o mod ify rin g de tec t ion valu es. Refer t o Figure 1 8-26 S wit ch Set up Scre en Pag e 3 . Th e field s on th is scree n s hou ld be ch an ged only if you ar e ex pe rienc in g pro blem s w ith r in[...]

Re fere nce 19 - 1 Security Codes A su bscrib er s ecurity c ode preven ts una uth orize d caller s from acc essing con fid en tial m e ssage s. For ma xim um se curity , the s ystem never di sp la ys the security c ode on the scree n o r reads it over t he telep hone, even t o the s ubsc riber . S ystem Man agers canno t chan ge or s et a sub scri[...]

19 - 2 Securit y Co des Issue 3 EliteMail VM S/EliteMail L imited S ECTION 3 U SE A S ECUR ITY C ODE When a sub scribe r wh o has s et a s ecurit y co de calls the system and enters a Personal ID, th e system asks: “Pleas e enter your p er sonal secu rity code.” The subscr i ber th en enter s the securi ty code on the keypad. If the subscr i be[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 19 - 3 If you r org aniza tion us es th e first- t im e enroll ment con vers ation, you can furth e r p rotect th e voice mail system by limiti ng the number of u n use d voice mailb oxe s on the syste m. Ch eck the P erso nal Dire ctory freque ntly t o find out if new subs criber s ar e pro[...]

19 - 4 Securit y Co des Issue 3 EliteMail VM S/EliteMail L imited Delete a subscriber security code at the console 1. Pr ess to sign in at th e voice mail s ystem Banner Screen. 2. Enter a Syste m Ma nager ID, an d press . If asked, enter the System Manager se cu rity code, a nd press . 3. Pr ess - to ju m p t o th e P erso na l Direc t or y Scree [...]

Re fere nce 20 - 1 Subscrib ers Most peop le enro lled in the voi ce mai l syste m are called s ubs cribers . A subscrib e r ca n rece ive messages fr o m ou tside callers, l eave messages for othe r s u bsc rib ers, b e a ho st fo r g ues ts, c re ate m essag e gro ups by t ele ph on e, and use m any o f the system vo ice m ail a nd a utom ated at[...]

20 - 2 Subscrib ers Issue 3 EliteMail VM S/EliteMail L imited Figure 20-1 Ap plication Screen Page 5 Before you a dd sub scribe rs, set the f ield s on this scree n for t he fe atures most subsc r i bers use. Each time yo u a d d a s ubscriber to the system, th e system aut o ma tically se ts the subscriber Personal Di r ecto ry page wit h the defa[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 20 - 3 Y o u can al s o add th e F access code to the Ac cess fiel d on indiv idua l subscrib e r Person al Directo ry p a ges. The system pl a ys the enroll ment conversat ion f or those subscr ibers t h e next time they use the voi ce ma i l system. The syste m does no t deliver mess ages [...]

20 - 4 Subscrib ers Issue 3 EliteMail VM S/EliteMail L imited Ho ld/A rchive ms gs This dual fiel d defines how long the system saves the subscr iber old and archi ve d messages. The hold time or th e arch ive time can be set to up to 99 days. However , to conserve dis k space, you should set it for 7 day s or less. Access Uses one-let ter codes to[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 20 - 5 Gree tin g Co ntai ns the voice f ields for t he subs cri ber sta ndard , inter nal, and alt ernat e pe rsonal gree tings. The syste m in dicat es th e gre eting cu rrent ly bein g use d with >> . If a f ield displa ys 0:00 , n o greet ing is recorded and th e subscr iber uses t[...]

20 - 6 Subscrib ers Issue 3 EliteMail VM S/EliteMail L imited #1 - #4 Line s 1 thro ugh 4 each se t a mes sage de liver y tele phone num ber , sch edu le, and d elive ry metho d. Su bscrib ers ca n also ch ange me ssag e del ivery telep hone numb ers, sched ules , or delive ry me t ho ds by te lep hone . Fo r det ails, re f er to Chap ter 9 Sec t i[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 20 - 7 Rem o ve an ac cess c ode 1. Hi gh ligh t the [ ] to th e le ft of the de scrip tion o f the co de . 2. Pres s . 3. Re peat steps 1 a n d 2 for each a ccess codes to d elete. 4. Pres s to clo s e t he A cces s C ode Op ti ons w in dow . S ECTION 5 E XPAND ED T RANSFE R O PTIONS W INDO[...]

20 - 8 Subscrib ers Issue 3 EliteMail VM S/EliteMail L imited T o view the de fault E xpan ded T r ansfe r Options for eac h ne w su bscrib er , pres s - , then pre ss , and pres s at Ap plic at ion scree n Page 5. Refe r to Figure 20-5 D ef a ult Exp and ed T ra nsfer O ption s . Figure 20-5 D efault Expanded T ransf er Options Exp anded T r ansfe[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 20 - 9 Send Msg Urgent? Co ntro ls urgen t mes sages . If this f ield is Ye s , every message fr om an o uts ide call er is m arke d urge nt. If this field i s As k , the system asks an outside ca ller whe ther or n ot to m ark the me ssage urg ent . If th is fie ld is No , outs ide calle rs[...]

20 - 10 Subs crib ers Issue 3 EliteMail VM S/EliteMail L imited Set u p the perso nal secr etary f eatur e for a subscr iber Use the Action fie ld to tell the system how to handle the ca ller if no tou c ht on es ar e ente re d during the sub scribe r greet in g. Use the After Msg field if you want the system to automati call y rout e outside c a l[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 20 - 1 1 The Main Steps to Add Subscr i b ers Program the default s et tings for new subscriber s. S et th e fiel ds for th e feature s mo st sub scribers u se, incl uding access codes, ca ll t ransfer , call holdin g, m ess age n otificat ion and d elivery , and the enro llme nt co nver sat[...]

20 - 12 Subs crib ers Issue 3 EliteMail VM S/EliteMail L imited 1. At the voice mail system Banner Screen, pres s t o sign i n. En ter a System Manager ID, and press . If a sked, enter the Sys te m Manager securit y code, and press . 2. Pr ess - to di sp lay t he Per s ona l Dire c to ry . 3. Pr ess to Ad d. 4. Pr ess to se lect Range , and p res s[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 20 - 13 Figure 20-6 Su bscriber Added by Ran ge Reco rd a Name Unle ss th e syste m is using the en rollmen t conv ersat ion, rec ord a v oice name for each subscr iber you add to the system. Refe r t o Ch apte r 15 Reco rdin g V o ice F iel ds . S ECTION 8 P ERSONAL G REETINGS Subsc rib ers[...]

20 - 14 Subs crib ers Issue 3 EliteMail VM S/EliteMail L imited Figure 20-7 Enabling the Internal Greeting Optio n When Int is Ye s , subsc ribers ar e ask ed if they w ant to re c ord a n interna l greet in g du rin g the e nro llme nt co nv e rsatio n. On th e Perso nal Dire ctory Scre en, th e Gr ee ti ng sect ion of t he Expa nded T ra nsf er O[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 20 - 15 A cti ve Th is field tells y ou wh ethe r the sta ndard ( STD ) or alterna te ( AL T ) gree ting is curren tly a ctiv e. The internal greeting i s use d onl y when t he standard g r eeti ng i s active. Int Th is field indic ates wh en th e subs criber i ntern al gre eting is activat [...]

20 - 16 Subs crib ers Issue 3 EliteMail VM S/EliteMail L imited Delete subsc riber or reset mailbox for new subscribe r using the tele phone 1. Call t h e system and sig n in with yo u r Personal ID a n d security co de. 2. P ress to skip to th e System Manager conversati on. 3. P ress to skip to th e change mailbox opti ons. Delete s ubs criber us[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 20 - 17 S ECTION 10 T HE S U BSCRIBER C ONVERSATIO N Subscr ibers use the vo i c e mail syst em by ca llin g from any t ouchto ne tele phone and ent ering a P erson al ID and sec urity code . Mo st s ubscr ibers use the syst em b y answ erin g a series of yes-an d-no que stions. This seri es[...]

20 - 18 Subs crib ers Issue 3 EliteMail VM S/EliteMail L imited Quic k Option Me nus Som e sub scribe rs may w ant to h ear s pecial qu ick opt ion menu s in pla ce of the ye s-an d-no s ubsc riber c onv ersat ion. T o d o this, add th e M a ccess code to the s ubscr iber Acce ss field. For d etail s on th e quick key sequ enc es and ho w the m enu[...]

Re fere nce 21 - 1 Switc h Setup The voice ma il syst em works with th e NEC Electr a Eli te telephone system ( o r switch) at the Switch S e tup screen. The voi ce mail syst e m i s shipped wit h predefin ed par amete rs f or each NEC tel ephone syste m, a nd fi l lin g in the fi e lds on t he Switc h S etup s creen us ually is a s eas y as ide nt[...]

21 - 2 Switch Set u p Issue 3 EliteMail VM S/EliteMail L imited The Swi t ch Setup scree n se ts th e follow ing inform ation a bout the N EC Elect r a Elite t e lephone system: Call tra n sfer access co d es Message waiti n g lamp activa tion codes Out d ial acc e ss co de DTMF (touchtone ) sensitivi ty Ring and busy cy cle character i stics. The [...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 21 - 3 Figure 21-2 S wi tch Setu p Help Screen 6. Pres s ag ain to v iew the help file f or how to pro gram th e NE C Electra E lite telep h one system curren tly selected. 7. Pres s , , , or to mov e t hr oug h t he help file. 8. Pres s to exit hel p. S ECTION 3 C HANGE S WITCH S ETUP P ARA[...]

21 - 4 Switch Set u p Issue 3 EliteMail VM S/EliteMail L imited S ECTION 4 S ET I NTEGRAT ION O PTIONS Th e Integrat ion Opti ons field on Line 2 of Sw itch Se t up s creen Pa ge 1 sets sp ecial in tegr ation o ptio ns th at co ntrol h ow the voice mail syste m works wi th the NEC Electra Elite teleph o ne system, inc l uding: Dialtone d e tection [...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 21 - 5 Th e s pe cif ic ca ll tr an sfer s equ enc es are : • Initiat e The Initi a te sequence is diale d by the voice mail system to put an out sid e caller o n hold and ring an inter nal ex tensio n. The &X st and s fo r go on hoo k then off ho ok, the n dia l the ext en sion number[...]

21 - 6 Switch Set u p Issue 3 EliteMail VM S/EliteMail L imited The s e minim um values , store d on Line 5 of Switch S etup sc reen Page 1, are sp ecifie d in hund redt hs of a sec ond ( e. g. , 6 mea ns ig nore to nes shor te r t ha n 6 hu nd redt hs of a s ec on d or 60 m il liseco nds) . Unless you experie n c e problems with the syste m f aili[...]

E li t e M ail V M S / E li t e M a il Li m i t e d Iss u e 3 R e f e r e n c e 21 - 7 S ECTI O N 8 C O N T R O L M ESSA G E W AI T ING L AMPS M e ss a ge w a i t ing l a m ps a r e pr o g r a mm e d on S w i tc h S e t u p sc r e en P a g e 2. R e f e r to F i g u r e 2 1 -3 S w i tc h S e t u p S c r e e n P a ge 2 . F igure 21-3 S w itch Set u p[...]

2 1 - 8 S w i tc h S e t u p Iss u e 3 E li t e M a il V M S / E l i t e M a il Li m i t e d S ECTI O N 10 C O N T R O L C ALL H O L D I NG W h e n t he v oi c e m ail syst e m t ri e s to t r a n sf e r a c al l a n d t h e li n e i s b u s y , t h e c all e r c a n ho l d u n t i l t h e li n e b e c o m es f r e e. T h is p ro c e s s is d e sc [...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 21 - 9 S ECTION 12 C ONT ROL L IVE R ECORD These f i e lds control L ive Re cor d at your si te. Refe r to Fig ure 21- 4 Live Record Fi e lds . Figure 21-4 Live R ecor d Fields Liv e Rec ord beep i nter val Many locales requ i re telephone systems to issue a beep during co nve rsatio ns be i[...]

2 1 - 10 S w i tc h S e t u p Iss u e 3 E li t e M a il V M S / E l i t e M a il Li m i t e d S ECTI O N 13 S E T R EFRESH I N T E R VAL F O R C O N S T A N T M ESSAGE C O UNT Y o u c a n s e t t h e r e f r e s h i n t er v a l o n S w i t c h S e t u p sc re e n P a g e 2 . R e f er t o F ig u re 2 1- 5 C on st a n t M e ss a g e C o u n t R e f [...]

E li t e M ail V M S / E li t e M a il Li m i t e d Iss u e 3 R e f e r e n c e 21 - 1 1 S w i t c h S e t up sc re e n P a g e 3, L i n e s 20 t hr o u g h 2 8 li st t he f i el d s t hat t e l l t he v oi c e m ail syst e m w h a t s ig n al p a tt er n s t o e x p e ct on t h e N E C E l e c t r a E l i t e t el e ph o n e s yst e m . R e f e r [...]

Re fere nce 22 - 1 Sy ste m ID s System IDs are crucial to proper system ope ration. They route calls to the prope r e x t ens io ns an d ma ilb oxe s an d ca n be us e d to lin k b ox es for a dv a nced call ro ut in g an d au diot ex t fe at ure s. Eac h subsc riber , g ues t , inter view box , trans acti on box, voic e detec t box , directo ry g[...]

22 - 2 System IDs Issue 3 EliteMail VM S/EliteMail L imited Ex te ns io n # ID s Th e call er dials An Exten sion # ID to re ach a su bscrib er . Th ink of it as the address o f the subscr iber voice mailb o x on the syste m. Usu ally a n Ex tensio n # ID matche s a su bscrib er ac tual te lepho ne extension number . H o wever , this may not always[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 22 - 3 S ECTION 2 S PECIAL S YST EM ID FOR N U MBERED G ROUPS Y o u m ay allo w sub scrib ers t o le ave me ssage s for messa ge g roups by pres sing numbe rs to id ent if y th e grou p, in stead of spe lling t he gro up nam e. T o allow s ubsc ribers t o do th is, yo u enter a sp ecia l S y[...]

22 - 4 System IDs Issue 3 EliteMail VM S/EliteMail L imited S ECTION 4 H OW THE S YSTEM L ISTENS FOR ID S When the syste m asks a subscriber a question, i t lis tens for toucht ones that in dicat e the sub scribe r answe r , u sually 1 for y es, 2 for no, or a quick optio n menu choic e. When t he system a s k s for an extens ion num ber , i t is l[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 22 - 5 Conflicting IDs The system method of l i s tening for System IDs provid es quick re sponses from th e system, but it has a n importan t imp act: it limits th e n umber of unique Sy stem IDs. Bec ause the syst e m a cts as so on a s it h e ars a v alid System ID, it is impossible to ha[...]

22 - 6 System IDs Issue 3 EliteMail VM S/EliteMail L imited S ECTION 5 U SE I NTER NAL ID S W hen you w ant to pre vent ca llers fro m d ialing a s u bscri ber or tran saction box, a ssign a System I D that contai ns the $ that ca nnot be d ial ed f rom a touch tone ke ypad. Thes e a re ca lled inter nal IDs o r hidden IDs. Inter n al I Ds can st i[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 22 - 7 Ra nges o f Sys tem IDs Y ou may want to assig n particu lar ranges o f IDs to a particula r purp ose. Y ou could reserve Syste m IDs 10 through 19 for menus (tra nsaction boxes) that ca n be access ed by outside cal lers, IDs 2 00 to 399 for Extensio n # IDs for subscr ibers, IDs 9 2[...]

22 - 8 System IDs Issue 3 EliteMail VM S/EliteMail L imited The fol low in g ru les ap ply for Sy s te m IDs : Each System I D mu st be unique. Each System ID can have up to 10 char act ers, b ut can vary i n l ength. A s ho rter S yste m I D c an not dup lica te t he begin ning d igits of a noth er , long er Sy s te m ID ( e.g . , 234 a nd 234 5 a[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 22 - 9 Sam ple B oxe s and Direct orie s Thre e samp le tran saction box es and on e samp le voic e detec t box are incl u ded in the default syst em. Y ou can study these examples to see how System I D s ar e used . These examples a r e not required fe ature s of the system. Y ou may d elet[...]

2 2 - 10 S ys t e m I Ds Iss u e 3 E li t e M a il V M S / E l i t e M a il Li m i t e d Also Ref e r T o: C h a p t e r 2 S e ct ion 2 C all T r a n s f e r on p a g e 2- 1 1 C h a p t e r 2 S e ct ion 3 S c r e en C a lls on p a g e 2 - 16 C h a p t e r 3 D ir e ct ory A ss i st a n c e C h a p t e r 5 G u e s t s C h a p t e r 6 I n t e r v iew [...]

Re fere nce 23 - 1 System Manager The System Manager is res p ons ible for day -t o-d ay ma nage men t of t he voi ce mail system. System Ma nagers ca n si gn i n a t the computer co n sole to mo dif y system fi eld s, crea te sub scribe rs, gro ups , gue sts, or othe r box es. On ly S ystem Managers can rec ord vo ice prompt s or field s at the c [...]

23 - 2 Syst em Ma nage r Issue 3 EliteMail VM S/EliteMail L imited S ECTION 3 C REAT E S YS T EM M ANAGERS Only a S ys te m Manager can crea te o r demot e another System Manager . Before you can create another System Manager that subscr iber must be enroll ed on the system. Promote a s ubscriber to a S ystem Manager 1. S ign in to t he sy s te m, [...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 23 - 3 S ECTION 4 I MPROVED S YSTEM M ANAGER C ONVERSATIO N The new Syste m Manager conversation i s e a sy to a ccess and allows the System Mana g er to main tai n the voi ce messag ing syst e m o ver th e teleph o ne. After you hav e System Manager access i n the console, a ccess the Sy st[...]

Re fere nce 24 - 1 T ransactio n Boxes A transa cti on bo x is a sp ec ia l mailbo x tha t you ca n us e to pr og ram spec ia l ca ll rout ing , cre at e m e nus , or pro vide a nn ounc em e nts of rec o rded in forma tion. The applic ation s for t ransac tion bo xes c an be as simp le or c omple x as you wish. Som e or ganiza tions u se tra nsa c [...]

24 - 2 T ransacti on Boxes Issue 3 EliteMail VM S/EliteMail L imited Figure 24-1 Sample T ransaction Bo x Eac h box has a s pell ed na me, a unique Syste m ID , and an own er . T he own er nam e is di splaye d in t he T ransaction Box of field in the u pper- right corn er o f the scr een. The own er o f the bo x re ceive s all me s sa ges left in t[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 24 - 3 Transf er Day?/Nite? Use the se fie lds to turn call tr ansfe r on/off f or Da y/Night Mode. If eit her f iel d is Ye s , enter t he teleph one nu mb er or ext ension t he system shoul d transfer ca lls to. Th e transfer n u mber may be dif ferent for Day and Ni ght Modes. Call T rans[...]

24 - 4 T ransacti on Boxes Issue 3 EliteMail VM S/EliteMail L imited Wh en th e altern ate g reeting is a ct ive but n ot re corded , the s ystem play s th e d efau lt altern ate g ree ting : • “<Ow n er rec ord ed nam e> is out to da y .” Acti on Day/Nite Th ese f ields t ell the system what to do if t he ca l ler d oes n ot p re ss a [...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 24 - 5 After Msg Th is field cont rols ho w th e sy s te m han dles t he ca ll after rec ording a m essag e from t he calle r and ap plies o nly if th e Action f ield is T ake -msg . S ECTION 3 O NE -K EY D IAL ING (S INGLE -D IG IT M E NUS ) This s ection a t the bo t t om of the Transact i[...]

24 - 6 T ransacti on Boxes Issue 3 EliteMail VM S/EliteMail L imited Delay betwee n Single Digits Y ou can set the system to pause a certain number of se conds fo r addit ional touch tone s befo re routin g the call ac cording to a ny tran sact ion box o ne -key -d ialing me nu . Figure 24-2 Star tup Options, App lication Scr een Page 6 This pause [...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 24 - 7 S ECTION 4 S AMPLE T RA NSACTION B OXE S T he voic e m ail syste m inclu des sample transacti on boxes. The samples illus trate h ow you m ight us e tran sact ion b oxes to hand le s ale s calls and technica l support call s. These sample t r ansaction boxes a re: Figure 24-3 S ample [...]

24 - 8 T ransacti on Boxes Issue 3 EliteMail VM S/EliteMail L imited If the cal ler do es no t press an y touc ht on es du ring the gre et in g, the s y ste m tran sfers t he c all to th e opera tor . One -key d ialin g is prog ramm ed for this box. If th e ca ller p resses 1, the system rout e s the call to transactio n box 700. If th e caller pre[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 24 - 9 Figure 24-5 Sample T echnical Support B ox This bo x pla ys the gre eting : “ All o f our supp ort line s ar e cur rently busy . Plea se leav e y our na me and num be r an d s om e one w ill re turn yo ur c al l.” S ECTION 5 T HE T R ANSACT ION B OX O WNER Before addi ng a tran sa[...]

24 - 10 T ransaction Boxe s Issue 3 EliteMail VM S/EliteMail L imited Record T ransaction Box Greeti ngs by T e lephone The tra nsactio n box o wne r can rec ord th e trans action box gree ting fro m any tou cht on e tele ph one. T ransaction bo x owners who use numeric ac cess cannot record a transac t i on box greeting by teleph one if the transa[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 24 - 1 1 Add T ransaction Boxes by Range T o s p e ed up adding tr ansaction boxe s to the s ystem, you can a dd many boxes at o nce in a range o f System IDs. This process may take several minutes and keep t he syst e m from answe ring calls, de pendi n g on h ow many tr ans acti on b oxes [...]

24 - 12 T ransaction Boxe s Issue 3 EliteMail VM S/EliteMail L imited After the system adds the ran g e of System IDs, look th rough the T ransaction Dire ctory to find the new boxes. On systems wit h lettere d keypad maps, each new tra nsactio n box has a three-let te r spelle d name that corresponds to the System I D as it i s e n tere d on t h e[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 24 - 13 S ECTION 8 D ELETE A T RA NSACTION B OX OR I TS M ESSAGES Y o u can del ete any transacti o n box, or de l ete just th e box messages. Delete t ransaction box 1. S ign i n to the sy stem, and pre ss - to display the Transac tion Directory . 2. Pres s ( or use the Jump command) to dis[...]

24 - 14 T ransaction Boxe s Issue 3 EliteMail VM S/EliteMail L imited S ECTION 10 O TH ER T RAN SACTI O N D IRECTOR Y P AGES In add ition t o tran sact ion boxe s, the T r ansa ction Direc tory inclu des inter view box es, th e Public Inter view B ox, a nd voic e de tect box es. Th ese boxes ar e c over ed i n t hei r own to pics. The voice mail sy[...]

Re fere nce 25 - 1 V oic e Detec t This f eat ure allo ws calle rs to m ake c hoices or resp ond t o prom pts b y saying Y es or remaining sil ent. The system liste ns for spoken sound, not touchto n es. Out side callers can u se the voice ma il syst e m by speaki ng, e ven i f they do not hav e to uc h tone telep ho nes. Y o u ca n use voice detec[...]

25 - 2 V o ic e D e tect Issue 3 EliteMail VM S/EliteMail L imited Each box h as a name, a uniq ue System ID, a n d an o wner . The owne r nam e is d isplay ed in t he V oic e dete ct box of field in the u pp er-rig ht corn er of the s creen . T he sam ple voic e detect box reco rded n ame is T he V oice Detect Box. Th e own er of th e voice detec [...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 25 - 3 Call T ransfer Typ e Th is un labele d field, below t he Nit e? field , set s th e wa y th e voice mail syst em tra nsf ers ca l ls to the NEC te le phone system and can be: Await-Ans (Aw ait Answer), Release , or W a it- Ring (W ait fo r Ri ngbac k). For deta ils on t he call t ransf[...]

25 - 4 V o ic e D e tect Issue 3 EliteMail VM S/EliteMail L imited Action Day:/Nite : In a vo ice det ect a pplicat ion, t he A c tio n is taken only if t h e caller pres se s a t oucht one during the v oice dete ct bo x gree ting . If you decide to set an Action for the voice dete ct b ox, the Actions you can ch oo se are : G Go to system ID H Ha [...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 25 - 5 S ECTION 3 S ET U P A V OIC E D ETECT A PPLICATION T o set up a v oice detect applic ation 1. P lan th e v oic e dete c t ap pli cation De c ide h ow man y v oi ce d et e ct bo xes y o u ne ed, an d how call ers are routed to them. Each voice detect box off e r s two choices; the call[...]

25 - 6 V o ic e D e tect Issue 3 EliteMail VM S/EliteMail L imited Exam ple: U se Voi ce Det ect for Opera tor T ransfers Y ou can use t he voic e dete ct fe ature t o verif y that a call er is s till on the line befo re th e cal ler rea ches th e Ope rator Bo x. Wi th v oice dete ct, the sy stem asks a ca ller to say Y es befor e the ca ll is ro u[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 25 - 7 Use voice de tect before routing callers to t he Operator Box 1. A dd a voic e detect box and a t ra nsac t io n box to handle c alls for the oper ator For detail s, refer to Ch ap ter 24 Transac t ion Boxe s . For the vo i ce detect b o x: Re cord a na me an d gre etin g. T el l call[...]

25 - 8 V o ic e D e tect Issue 3 EliteMail VM S/EliteMail L imited Figure 25-4 Sample T r ansaction B ox Used in a V o ice D etect Application Figure 25-5 Sam ple Opening Greetin g Routing to a V oice Detect Box[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 25 - 9 S ECTION 4 A DD A V OICE D ET ECT B OX The System Manager adds voice detect boxes one at a time at the system con so le . A rang e of voic e dete ct bo xes c an not be add ed. W hen you add voice detect box es, the system c opies th e v alues in the T ransfer and Action sect ions o f [...]

25 - 10 V o ic e D e tect Issue 3 EliteMail VM S/EliteMail L imited Re c ord a Gr eet in g for the V oice De te c t Box Y ou can record t he g reeting or ann ounc emen t yo u want caller s to hea r wh en t hey rea ch th is voic e d etect b ox. W hen the stand ard greeting is active , b ut not r ecorded, the syst em plays one of these def ault sta n[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 25 - 1 1 De lete the messag es fo r a voice dete ct bo x 1. Sign in to the system, and p ress - to vie w the T ransactio n Directory . 2. Pres s re peat edly (o r us e the J ump comm and ), to d ispl ay the voice d etect box you wa n t to delet e . 3. Pres s . 4. Pres s un til you hi ghligh [...]

25 - 12 V o ic e D e tect Issue 3 EliteMail VM S/EliteMail L imited S ECTION 7 T EST THE V OICE D ETECT A PPLICATION Always test a voice d e t ect appli cati on after yo u se t it u p . Cal l the sys tem and chec k that the syste m h an dles th e call correctl y whe n you say Y e s and w he n you rem a in sile nt . A voi ce detec t b ox use s advan[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 25 - 13 Figure 25-6 Maximu m T ime to Wai t for V oice Field Change the t ime outside call e rs can wait before speaki ng 1. Sign in to the system, and press - to view the Switch Setup screen. P r ess to view Page 3 . 2. Pres s un til you hi ghligh t the Max time t o wait f or voice field. 3[...]

25 - 14 V o ic e D e tect Issue 3 EliteMail VM S/EliteMail L imited This ex am ple use s three specia l box es: $O PERA TOR , $H ANGU P , a nd $SAL ES . Th e $OP ERA TOR b ox is a vo ice d etect bo x. $ HANG UP and $SAL ES are tra ns a ction bo xes. The $OP ERA TOR voice det ect box a sks the c aller to s ay Y es aga in, to confir m pres e nce on l[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 25 - 15 Als o re fer t o: Ch ap ter 2 S ection 1 C all H o ld on pa ge 2-1 Ch ap ter 6 I nt er view Bo xes Ch ap ter 1 1 Ope nin g Gr eeti ng Ch apte r 12 Op erator Box Ch ap ter 15 R ec or ding V oice Field s Ch apte r 17 Sche dules Ch apte r 18 Scre ens for the ap plica ti on s c re ens Ch[...]

Re fere nce 26 - 1 Back Up a nd Resto re The bac kup an d res tore f unct ions of EliteM ail VMS /Elite Mail Lim ited are large ly s elf-funct ioning . Co Sessi on is us ed when a techn icia n perf orms man ua l ba cku p or res t ore funct ion s. CoS essio n, a com munic ation so f twa re tool ava ilab le f rom NEC, is use d for El iteM ail to pe r[...]

26 - 2 Back Up and Res to re Issue 3 EliteMail VM S/EliteMail L imited Archive is not a r eplacement for the total system backup descri b ed b e low . The co ndition s that c an da mage d ata in th e worki ng dire ctorie s can also dam ag e the a rchive , but th is is les s lik ely . F ea t ure I n pu t/O u tpu t Archive This fe atu re requi res a [...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 26 - 3 User In terfac e Archive The syste m manager sets t h e ti me to archive the database fi les from th e con sole . H e enter s tim e and day ar chiv e in t he D aily , We ekly , a nd Mon thly s urre nder to DO S fiel ds o n the applic ation gene ral settin gs scree n. When the syst em [...]

26 - 4 Back Up and Res to re Issue 3 EliteMail VM S/EliteMail L imited Th e secon d metho d requi res the te chnic ian to initia te res tor e b y attaching to th e syst e m u sing CoSessio n, exitin g voi ce mail app licat ion to DO S, and runni ng on e of three b atch files ( Arch ive 1, Arc hive 2, or Def aults ). The t echnic ian mus t verify t [...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 26 - 5 Begin the ba ckup/restore f unc tion 1. C o nn ec t to Elit eM ail V M S/ E liteMa il Limi te d us in g Co Se ssion. 2. E xit to DO S f ro m voic e m a il applic a tion o n El iteMai l. 3. At Util i ty Menu, sel e ct option 3. 4. P re ss A lt key a nd le ft Shif t sim ultan eo usly . [...]

26 - 6 Back Up and Res to re Issue 3 EliteMail VM S/EliteMail L imited Th e dir ect ory ex i sts an d do es no t co ntain a pre viou s bac k u p Th e ut ilit y c on tinue s the ba ckup. The util ity the n dis plays the Elite Mail d irecto ry to be back ed up a nd the loca l dire cto ry us e d for ba c k up, an d a sks: I s this cor rect? (Y/ N). If[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e 26 - 7 Configure This op t ion allow s the tech nician to d efine how t o com muni cate w ith Elite Mai l f rom th e suppo rt PC. T he con figur ation m ust be est ablish ed prio r to the firs t E lit eM ail b ac k u p. Pa ra meter s set her e mu s t m atc h t ho se set in the Co Se s si on [...]

26 - 8 Back Up and Res to re Issue 3 EliteMail VM S/EliteMail L imited Baud rat e Th is defin es ser ial com mun ication speed b etwee n the supp ort PC and EliteM a il. Def au lt (max im u m) spe ed is 19 20 0. Local COM port Th is d efines the c omm unicat ion port on th e supp or t PC use d to co nne ct to E lit eM a il. After a ll par a meters [...]

Re fere nce A - 1 Access Codes A No Setup Options Access Subscr i ber cannot change option s by t elephone. Acce s s codes A and T may be combined to deny a ccess to all se t up op tions except person al greetings. B No Re cei pt Summary The sy s tem does no t tell the subscriber that m essages were received , unless the subscriber marks a message [...]

A - 2 Access Code s Issue 3 EliteMail VM S/EliteMail L imited M Menu Mode Excl usively Subscriber hea r s t he system q uick option menus for a l l voice mail f e at ures, instead of yes- and-no c onversation. T his code canc els the T access code. N Hands-free Messag e Retrieva l This code t urns on hands-free message ret rieval. The syst e m does[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e A - 3 Z Automatic Re t u rn Receipt The system automat ically marks every mess age sent by the subscribe r fo r return receipt requested. T o av oid redund ant ret urn rec eipts and rec eipt summ ary announc ements, never use Z without also using access code B.[...]

Re fere nce B - 1 Action Codes G Go to System I D The system routes the c al l to an ot her S y stem I D. Y ou must enter a valid Syst em ID dire c t ly to the right of the Got oID arrow . ( e.g. , GotoID $PM r outes a call t o the Pub lic Interview Box.) Do no t c r eate a c losed loop of l inked System IDs, in wh ich each I D routes bac k to the [...]

Re fere nce C - 1 Call T ransfer Options A An noun ce The person who ans wers t he t elephon e hears a beep before being con nected t o the caller . This lets the operator know exactly whe n the cal l i s being connect ed or that a c all is an ou tside call . C Confirm Before a call is transfe rr e d, the person who answers t he telep hone can choo[...]

Re fere nce D - 1 Console Shortcut Keys The s e k ey s jum p to a co ns o le scre en: - A pplic at io n Scr een - Pe rson al D irec t ory S cree n - G rou ps Sc re en - T ra nsa ctio n Dire ctory Sc re en - V oice P rompt Ed itor S cree n - S wi tch Setu p Scre en These keys move between pages of a partic ular scree n (pag es are list ed alpha be t[...]

D - 2 Console S hortcut Keys Issue 3 EliteMail VM S/EliteMail L imited Functi o n Keys He lp I nf or mat io n Co m m a nd P op up Me nu Sele ct Port Local connect: on or off Prev iou s Scr een Next Screen De let e Pop up M enu (not a v aila ble on a ll scree ns) Add Po pup Me nu or N ext P rompt Set (no t avail able o n all scr eens) Re c ord Pro m[...]

Re fere nce E - 1 Sp eci al Dia ling Char acte rs Y o u ma y inc lu de t he follo w ing spe c ial char ac t ers i n tel ep hon e n um ber s dia led by the voice mail syst e m. They af fe c t h o w the voice mail system dia ls these numbers. The timi n g char acteri stics o f the special chara cters ( , ), ( ; ), ( & ) and ( % ) can be c hang ed[...]

E - 2 Spec i al Dia ling C har acters Issue 3 EliteMail VM S/EliteMail L imited Q Causes the system to hang up and is us e ful i n sit u ations wh e re the ca l l is not me ant to go to com pletio n, as in c alling a be eper . For activa ting m ost beepe rs, all tha t is ne cess ary is to add a f ew pau ses a nd a Q a f te r the telep hone num ber [...]

Re fere nce F - 1 Integration Option Codes I n an in te gr a tio n, b oth t he NEC Electr a Eli te t e le p hone system and the vo i c e mail system share inf o rmat ion o n the o rigin and desti natio n of ca lls. The inte grati on op t ion codes are entere d on Line 2 of Switch Se tup Sc reen Pag e 1 to help the NEC Electra Eli te telephone syst [...]

F - 2 In te gra tion Op tion Co des Issue 3 EliteMail VM S/EliteMail L imited SKT=n, n This opti o n contr ols softkey timeout. T wo separate ti mers ar e used. The first ti me r controls the time that th e softkeys are displayed when first callin g in to voice m ail. If so ftkeys are not presse d, the system ch anges to norm al con versa tion mo d[...]

Elit eM ail V MS/E liteMa il Limi te d Issue 3 Referenc e F - 3 CR Spe cial confir m re t urn sequ enc e. The voice mail system uses the sp ecia l diali ng seq uenc e set by t his opt ion to retu rn to the calle r afte r tryin g to tra nsf er a cal l to an int ernal ext ens ion if th e s ubs cribe r w ith ca ll scree ning an swer ed the t elep hone[...]

Glos sary 1 Ac cess A fiel d on a su bscri ber Per sonal D irecto ry page t hat co ntrols the ava ilable system feature s. Action A field o n a Perso nal Direct ory page , t ransact ion box, or t he Operat or Box that determi n es the system action after the greeti ng. The poss ible action s ar e: T ake a Me ssag e, Oper ator , Sa y Good -bye , Han[...]

Issu e 3 Elite M ail VMS/ E liteMa il Lim it ed 2 Glos sa ry Audiotext Messages Fou nd in tra nsac t ion bo xes, audio text me ssage s are u s ed t o deliver infor m at io n to a c all er or lead a call er t hro ugh a s er ies of qu estion s. Auto Di a l Auto matic ally rou tes ca ller to sub scrib er Exten sion # ID f rom the auto m at ic dir ect [...]

Elite M ai l VMS /EliteM ail Li m it ed Issu e 3 Glos s ary 3 Dire ctory A ssistan ce A voice ma i l s ystem feature that l ets c alle rs re ach the pe rson th ey are calli ng, wit hou t sp eaking t o the o perat or or r ecep tionis t . Ca ller s w it h lette r s on their telephone keypads can use automatic dir ectory assista n ce. Th e Syste m Man[...]

Issu e 3 Elite M ail VMS/ E liteMa il Lim it ed 4 Glos sa ry Exten s ion # ID This is wha t an out side c aller use s to reac h a par ticular su bscrib er . The system allo ws e xt ension numbers of up to 10 di gits. The system Exten sion # ID is usua lly the sam e as th e sub scrib er a ctual telep ho ne exten sion num b er , but it ca n be differ[...]

Elite M ai l VMS /EliteM ail Li m it ed Issu e 3 Glos s ary 5 Held Message A me ssage he ard bu t n ot arch ived by a s ubscribe r nor de leted by t he system. (Sam e as an old me ssage.) Interv ie w Box A s pecia l tra nsa ction box that ca n as k a calle r up to 2 0 q ues tions a nd reco rd e ach respon se. T he owner rec eives the r espo nse s i[...]

Issu e 3 Elite M ail VMS/ E liteMa il Lim it ed 6 Glos sa ry Message Box Int egration The NEC telephone system can tr ansfer calls d irectly to an exte nsion and/ or the subscr iber v oice ma ilbox w hen the e xtensio n is rin g-no- answ er or b usy . Message Deliv e ry The system calls th e subsc riber to in dicate new m ess ages. The subsc r ibe [...]

Elite M ai l VMS /EliteM ail Li m it ed Issu e 3 Glos s ary 7 One-Key Diali ng Allow s the call er to en ter a single t oucht one digit ins tead o f a fu ll System ID d u ring a sub scribe r or tra nsact ion bo x gree ting. Th is feat ure lets y ou offer calle rs a me nu of c hoices durin g a gre eting. One- key dialin g optio ns mus t be pro gram [...]

Issu e 3 Elite M ail VMS/ E liteMa il Lim it ed 8 Glos sa ry Pers o n al Se cret ary Ens ures every import ant c all for a su bscrib er is an swer ed. I f the subsc ribe r is una vailabl e, calle rs can be ro uted to an other ex tens ion automati ca lly or can make a menu selection to choose where to route th e c al l. Port A tel e phone channel or[...]

Elite M ai l VMS /EliteM ail Li m it ed Issu e 3 Glos s ary 9 Screening O pt ions Call tra nsfer op tions tha t the sub scrib er can tur n on and off by tele phone . This field may or may not incl ud e call scree ning co de s ( e.g. , C, I, M , or S). Spelled Name The name or th ree-cha racter s equen ce th at is di splaye d in the Name field of th[...]

Issu e 3 Elite M ail VMS/ E liteMa il Lim it ed 10 Glos sa ry V oi ce D e tec t A spe c ial b ox th at all ows c alle rs to sa y Y es t o an swer a q uestio n. V oice Fie ld A field fo r rec o rd ing prom pts , re c ord ed nam es, or gre etin gs. V oice Mai l A gen eral t erm f or me ssage s rec orded digitall y ove r the t eleph one by one perso n[...]

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