NEC AD-64 manual

User Guide NEA X M ail ® AD- 64 VOICE/UNIFIED MESSAGING SYSTEM[...]

n Refer ence information T o access your mailbox by phone 1. Call the voice messaging system. From inside your or ganization, dial ________________________________________ From outside your or ganization, dial_______________________________________ 2. When the system greets you, enter: Personal ID _______________________________________________ ___[...]

CONTENTS III NEAXMAIL AD-64 USER GUIDE Contents Introduction .. ...................... ....................... ...................... ......... 1 About this guide .......... ................................................... 2 Optional licensed features .............................................. 4 Messaging by phone ...........................[...]

CONTENTS IV NEAXMAIL AD-64 USER GUIDE T o request a r eturn receipt for a message.................... 82 T o send a message with future delivery ....................... 83 T o redir ect (forward) a message to another subscriber ..................................................................... 84 T o cancel a message after sending ..............[...]

INTRODUCTION 1 NEAXMAIL AD-64 USER GUIDE n Intr oduction W elcome to NEAXMail® AD-64, a simple yet powerful voice messaging system that can greet your callers and record your messages. This section describes basic system tools an d associ- ated documentation. IN THIS SECTION About this guide... ...................... ........................... ..[...]

INTRODUCTION 2 NEAXMAIL AD-64 USER GUIDE About this guide The User Guide explains how to manage voice, fax, and e-mail messag es by phone, and ho w to change your m ail- box settings by phone. Instructions for using voice messag- ing programs by computer , such as Mailbox Manager or any of the TeLANophy™ pr ograms, can be found in the online Help[...]

INTRODUCTION 3 NEAXMAIL AD-64 USER GUIDE ABOUT THIS GUIDE Mailbox Manager The menu options diagram beginning on page 146 sho ws the NEAXMail AD-64 menus available by phone. Y ou can print the diagram as a quick reference for NEAXMail AD-64 features. The User Guide includes space for reference inform ation on the inside front cover . Print this page[...]

INTRODUCTION 4 NEAXMAIL AD-64 USER GUIDE Optional licensed featur es Some system features docume nted in the User Guide require additional licensed op tions that may not be avail- able at your organization. Also, some featur es may not be available with c ertain phone system s. See your syste m manager for details about wh ich featu res are ava ila[...]

INTRODUCTION 5 NEAXMAIL AD-64 USER GUIDE OPTIONAL LICENSED FEATURES Text-to-speech If your system includes text -to-speech, you can hear your e-mail messages by phone. See “ Checking e-mail by phone ” on page 118. Speech recognition If your system includ e s speech r ecognition, when you call the system you can speak your commands instead of pr[...]

INTRODUCTION 6 NEAXMAIL AD-64 USER GUIDE Messaging by phone Y ou can check messages or change your mailbox setup from any touchtone phone. The voice messaging conversation can be customi zed, depending on your preference: Menu conversation The menu conversation leads you quickly to your destination. Y ou will hear a menu of options. Press the numbe[...]

INTRODUCTION 7 NEAXMAIL AD-64 USER GUIDE MESSAGING BY PHONE Help When the system conve rsation asks you a question, press to hear a menu of available options. 3[...]

INTRODUCTION 8 NEAXMAIL AD-64 USER GUIDE W orking with Mailbox Manager Mailbox Manager is a Windows program designed to make managing your mailbox setup options fast and easy. Detailed procedures are available in the online Help for the program. Y ou can use the Mailbox Ma nager program to change your mailbox setup fr om a compute r connected to th[...]

INTRODUCTION 9 NEAXMAIL AD-64 USER GUIDE Messaging fr om your e-mail inbox With unified messaging, you ca n access your voice, fax, and e-mail messages in your e-mail inb ox. All of your mes- sages, no matter what type, are stored in your e-mail inbox. In your e-mail inbox, a voice message is included as a W A V file attachment to an e-mail message[...]

INTRODUCTION 10 NEAXMAIL AD-64 USER GUIDE Messaging and call management with T eLANophy If your system includes TeLANophy ™ , you can manage all types of messages and phone calls visually on your com- puter . The TeLANophy pr ograms provide additio nal features for working with voice and fax messages fr om other people who also use the voice mess[...]

INTRODUCTION 11 NEAXMAIL AD-64 USER GUIDE MESSAGING AND CALL MANAG EMENT WITH TELANOPHY ViewFax ™ Y ou c an send, r eceive, and r edirect faxes fr om your desktop computer . ViewCall ® Plus All of your inbound and outbound calls can be managed visually from your desktop computer . Y ou can customize your call control b y integrating ViewCall Plu[...]

GETTING STARTED 12 NEAXMAIL AD-64 USER GUIDE n Getting started This section describes how to call the syste m and access your mailbox, and how to set up you r mailbox for the first time. This section also explains how to start the M ailbox Manager program to access your mailbox setup by computer . For detailed instructions about using Mail- box Man[...]

GETTING STARTE D 13 NEAXMAIL AD-64 USER GUIDE T o access your mailbox by phone To access your mailbox, you need to know the phone num- ber to call the voice messaging system, your personal ID and your security code. Y our system manager can provide this infor mation. Y ou may need to use a different phone number , depending on whether you are calli[...]

GETTING STARTE D 14 NEAXMAIL AD-64 USER GUIDE TO ACCESS YOUR MAILBOX BY PHONE U SING YOUR PHONE 1 Call the voice messaging system. From insi de your organization, dial ___________________________ From out side your organization, dial___________________________ 2 When the system greets you, enter: Personal ID ________________________________________[...]

GETTING STARTE D 15 NEAXMAIL AD-64 USER GUIDE T o enr oll on the system by phone The first time you call, the system asks you a few simple questions to recor d your name, spell your name (if required), record a persona l greeting, and set your security code. Once you have answered the se questions, you are enr olled on the system as a subscriber , [...]

GETTING STARTE D 16 NEAXMAIL AD-64 USER GUIDE TO ENROLL ON THE SYSTEM BY PHONE U SING YOUR PHONE 1 Call the voice messaging system. If asked, ente r your person al ID and security code. 2 Answer the s ystem questions. Pr ess for Y es, for No. If you ar e not sure, pr ess . Y ou can alwa ys change the option later . 3 When the system tells you that [...]

GETTING STARTE D 17 NEAXMAIL AD-64 USER GUIDE T o use system-wide commands The system conversation consists of these main menu options: • Check new mes sages. • Send mess ages. • Review old mes sages. • Change setup options. Systemwide commands are available at several points throughout the system conversation. If applicable, you can delive[...]

GETTING STARTE D 18 NEAXMAIL AD-64 USER GUIDE TO USE SYSTEM-WIDE COMMANDS Use these keys at the main menu Use these keys anytime TASK KEY Check new messages Send a message Check old messages Change setup options TASK KEY TASK KEY Main menu Previous menu Answer Y es Answer No 4 5 6 7 Q # 1 2[...]

GETTING STARTE D 19 NEAXMAIL AD-64 USER GUIDE T o start Mailbox Manager the first time With Mailbox Manager , you ca n change your mailbox setup from any Windows ® computer c onnected to the same net- work as the voice messaging system . This topic provides steps to start Mailbox Manager for the first time. For detailed steps to change your mailbo[...]

GETTING STARTE D 20 NEAXMAIL AD-64 USER GUIDE TO START MA ILBOX MANAGER THE FIRST TI ME U SING M AILBOX M ANAGER 1 Start Mailbox Manager . 2 On the Login dialog box, enter: Host name ________________________ Personal ID ________________________ Security code ______________________ 3 Click “OK.” 4 On the Profile page, select a r ecording device [...]

GETTING STARTE D 21 NEAXMAIL AD-64 USER GUIDE T o access your mailbox setup with Mailbox Manager The first time you use the Mailbox Manage r , you need to know the host name, your personal ID an d your security code. Y o ur system manager ca n pr ovide this infor mation. See “ To start Mailbox Manager the first time ” on pa ge 19. U SING M AILB[...]

CHECKING MESSAGES 22 NEAXMAIL AD-64 USER GUIDE n Checking messages This section explains how to check your new and old messages. Depending on licensed features, you can check your new voice, fax, or e-mail messages from any touchtone phone. Y ou can also review old or archived messages you have already heard. When you check a message, you can: • [...]

CHECKING MESSAGES 23 NEAXMAIL AD-64 USER GUIDE T o check new messages New messages are message s that you have not yet heard. Depending on licensed features, the system includes voice, fax, and e-mail messages in your new m essage stack. The system plays all urgent messages first, then all regular messages. It also sorts your messages by sender . I[...]

CHECKING MESSAGES 24 NEAXMAIL AD-64 USER GUIDE TO CHECK NEW MESSAGES U SING YOUR PHONE 1 Call the voice messaging system. If asked, ente r your person al ID and security code. 2 Press to check new messages. Follow the system instructions. Press for Y es, for No. TIP Press to skip a message and save it as new . 3 Use the following commands durin g a[...]

CHECKING MESSAGES 25 NEAXMAIL AD-64 USER GUIDE TO CHECK NEW MESSAGES Use these keys anytime TASK KEY TASK KEY Main menu Previous menu Answer Y es Answer No Q # 1 2[...]

CHECKING MESSAGES 26 NEAXMAIL AD-64 USER GUIDE T o r eview an old message Old messages are me ssages you have already heard. Depending on licensed features, the system includes voice, fax, and e-m ail messages in yo ur old message s tack. After you have heard a new message, the system saves it for a set amount of time (for example, until midnight).[...]

CHECKING MESSAGES 27 NEAXMAIL AD-64 USER GUIDE TO REVIEW AN OLD MESSAGE Use these keys during a message Use these keys after a message * This feature may not be available at your site. Use these keys anytime TASK KEY TASK KEY Hear menu options Backward Slower Pause or continue Softer/louder Fast-forward Faster TASK KEY(S) TASK KEY Hear e-mail recip[...]

CHECKING MESSAGES 28 NEAXMAIL AD-64 USER GUIDE T o r eply to a message If a message is from another subscriber , you can send a reply. Y ou can reply to a new or old message. Y ou can record a reply to an e-mail me ssage. U SING YOUR PHONE 1 While listening to a message, pr ess . Or , after a message, press . 2 Record your r eply after the be ep. P[...]

CHECKING MESSAGES 29 NEAXMAIL AD-64 USER GUIDE TO REPLY TO A MESSAGE Use these keys during a message Use these keys after a message * This feature may not be available at your site. Use these keys anytime TASK KEY TASK KEY Hear menu options Backward Slower Pause or continue Softer/louder Fast-forward Faster TASK KEY(S) TASK KEY Hear e-mail recipien[...]

CHECKING MESSAGES 30 NEAXMAIL AD-64 USER GUIDE T o check the next message Y ou can check the next message in your new or old mes- sage stack. When you check the next message, your origi- nal message is marked “old.” U SING YOUR PHONE u While listening to a message, pr ess . Or , after a message, press . Use these keys during a message Use these[...]

CHECKING MESSAGES 31 NEAXMAIL AD-64 USER GUIDE TO CHECK THE NEXT MESSAGE Use these keys anytime TASK KEY TASK KEY Main menu Previous menu Answer Y es Answer No Q # 1 2[...]

CHECKING MESSAGES 32 NEAXMAIL AD-64 USER GUIDE T o delete a message Y ou can delete a new or old voice or fax message. Y ou can delete an e-mail message. When you delete an e-mail mes- sage by phone you also delete it from your e-mail inbox. U SING YOUR PHONE u While listening to a message, pr ess . Or , after a message, press . Use these keys duri[...]

CHECKING MESSAGES 33 NEAXMAIL AD-64 USER GUIDE TO DELETE A MESSAGE Use these keys anytime TASK KEY TASK KEY Main menu Previous menu Answer Y es Answer No Q # 1 2[...]

CHECKING MESSAGES 34 NEAXMAIL AD-64 USER GUIDE T o ar chive a message The system saves old mes sages fo r a set time (for example, until midnight). T o keep a me ssage for a longer period, you can archive it. The system ma nager can tell you how lo ng your system saves archived messages. Y ou ca n hear your arc hived messages when you review old me[...]

CHECKING MESSAGES 35 NEAXMAIL AD-64 USER GUIDE TO ARCHIVE A MESSAGE Use these keys during a message Use these keys after a message * This feature may not be available at your site. Use these keys anytime TASK KEY TASK KEY Hear menu options Backward Slower Pause or continue Softer/louder Fast-forward Faster TASK KEY(S) TASK KEY Hear e-mail recipient[...]

CHECKING MESSAGES 36 NEAXMAIL AD-64 USER GUIDE T o hear when a message was sent Y ou can hear when a message was sent. U SING YOUR PHONE u While listening to a message, pr ess . Or , after a message, press . Use these keys during a message Use these keys after a message * This feature may not be available at your site. TASK KEY TASK KEY Hear menu o[...]

CHECKING MESSAGES 37 NEAXMAIL AD-64 USER GUIDE TO HEAR WHEN A MESSAGE WAS SENT Use these keys anytime TASK KEY TASK KEY Main menu Previous menu Answer Y es Answer No Q # 1 2[...]

CHECKING MESSAGES 38 NEAXMAIL AD-64 USER GUIDE T o r edirect (forwar d) a message to another subscriber When you redire ct or forward a message, you send a copy of the message to another su bscriber , message group, or guest. The system lets you: • Record an introd uction to the message. • Edit your introduction or set sp ecial delivery options[...]

CHECKING MESSAGES 39 NEAXMAIL AD-64 USER GUIDE TO REDIRECT (FORWARD) A MESSAGE TO ANOTHER SUBSCRIBER 6 After you redirect the message, fol low the conversati on to handle the original message. Use these keys during a message Use these keys after a message * This feature may not be available at your site. Use these keys anytime TASK KEY TASK KEY Hea[...]

CHECKING MESSAGES 40 NEAXMAIL AD-64 USER GUIDE T o skip a message and save it as new Y ou can skip a message in your new message stack and keep it new. Y ou ca nnot skip an old or archived message and change its status to new. If you skip an e-mail message and save it as new, it is marked as “unread” in your e-mail inbox. U SING YOUR PHONE u Wh[...]

CHECKING MESSAGES 41 NEAXMAIL AD-64 USER GUIDE TO SKIP A MESSAGE AND SAVE IT AS NEW Use these keys during a message Use these keys after a message * This feature may not be available at your site. Use these keys anytime TASK KEY TASK KEY Hear menu options Backward Slower Pause or continue Softer/louder Fast-forward Faster TASK KEY(S) TASK KEY Hear [...]

CHECKING MESSAGES 42 NEAXMAIL AD-64 USER GUIDE T o r epeat a message If necessary, you can play a message again. U SING YOUR PHONE u While listening to a message, or after playing a message, press . Use these keys during a message Use these keys after a message * This feature may not be available at your site. TASK KEY TASK KEY Hear menu options Ba[...]

CHECKING MESSAGES 43 NEAXMAIL AD-64 USER GUIDE TO REPEAT A MESSAGE Use these keys anytime TASK KEY TASK KEY Main menu Previous menu Answer Y es Answer No Q # 1 2[...]

CHANGING YOUR GREETINGS 44 NEAXMAIL AD-64 USER GUIDE n Changing your gr eetings Callers hear a greeting before they leave a message. Y our mailbox can play one of three greetings: standard, busy, or alternate. Y ou can record your own greetings, or use the default greetings recorded in the system voice. The types of greetings are: Standard greeting[...]

CHANGING YOUR GREETINGS 45 NEAXMAIL AD-64 USER GUIDE T o change your standar d greeting The standard greeting plays when your extension is unan- swered. A typical standard greet ing is: “Hello, this is Pat Green. I am not at my desk right now. Please leave a mes- sage.” If yo u do n ot r e co rd a s ta nd ar d g r ee tin g i n y ou r o wn vo ic[...]

CHANGING YOUR GREETINGS 46 NEAXMAIL AD-64 USER GUIDE T o change your alternate gr eeting The alter nate greeting is for special occasions, such as a vacation. A typ ical alter nate gr eeting is: “Hello, this is Pat Green. I am out of the of fice today and will retur n tomor- row.” T o use the alter na te greeting, you tur n it on through setup [...]

CHANGING YOUR GREETINGS 47 NEAXMAIL AD-64 USER GUIDE TO CHANGE YOUR ALTERNATE GREETING U SING YOUR PHONE 1 Call the voice messaging system. If asked, ente r your person al ID and security code. 2 T o rere co rd y ou r al te rn at e g ree t in g, pre ss . 3 After the beep, record your gr eetin g. Press to stop recor ding. The system plays your new g[...]

CHANGING YOUR GREETINGS 48 NEAXMAIL AD-64 USER GUIDE T o switch between your standar d and alternate gr eetings Y ou can switch between your standard and alternate gr eet- ings. When you switch between greetings, the other greet- ing becomes active. The system stores the recording for the inactive greeting so that you can activate it again when des[...]

CHANGING YOUR GREETINGS 49 NEAXMAIL AD-64 USER GUIDE T o change the gr eeting for when your phone is busy Depending on your phone syst em, you can record a greet- ing for when your extension is busy. A ty pical busy greeting is: “Hello, this is Pa t Green. I am on the phone now. Please leave a message.” For callers to hear your busy greeting, y[...]

CHANGING YOUR GREETINGS 50 NEAXMAIL AD-64 USER GUIDE TO CHANGE THE GREETING FO R WHEN YOUR PHONE IS BUSY Use these keys anytime TASK KEY TASK KEY Main menu Previous menu Answer Y es Answer No Q # 1 2[...]

CHANGING YOUR GREETINGS 51 NEAXMAIL AD-64 USER GUIDE T o turn your busy gr eeting on or off Depending on your phone syst em, you can use a greeting for when your extension is bu sy. A typical bus y greeting is: “Hello, this is Pat Green. I am on the phone now. Please leave a messa ge.” For callers to hear your busy greeting, you m ust activate [...]

CHANGING YOUR GREETINGS 52 NEAXMAIL AD-64 USER GUIDE T o use the default gr eetings I f you do not record greetings in your own voice, the system plays greetings that include your recorded name or your extension. For examp le: • For a standard greeting: “Pat Gr een is not available right now.” • For a busy greeting: “Extension is busy.”[...]

RETURNING CALL S 53 NEAXMAIL AD-64 USER GUIDE n Returning calls Depending on your system setup, you can return a call after listening to a message. Y ou can also determine any caller ID information available for a message. IN THIS SECTION T o return a ca ll with Soft Keys ............. ........... .......... 54 T o return a call with touchtone keys[...]

RETURNING C ALLS 54 NEAXMAIL AD-64 USER GUIDE T o r eturn a call with Soft Keys If your phone system supports the call retur n feature, you can immediately return a call to the person who left you a message. Y ou can retur n a call to an outside caller , or to another subscriber . The call retur n feature is available for messages left by out- side[...]

RETURNING C ALLS 55 NEAXMAIL AD-64 USER GUIDE TO RETURN A CALL WITH SOFT KEYS U SING S OFT K EYS 1 Call the voice messaging system. If asked, ente r your person al ID and security code. 2 T o hear new messages, press the Soft Key below the NEW option on the phone display . T o hear old messages, press the Soft Key below the OLD option on the phone [...]

RETURNING C ALLS 56 NEAXMAIL AD-64 USER GUIDE T o r eturn a call with touchtone keys If your phone system supports the call retur n feature, you can immediately return a call to the person who left you a message. Y ou can also retur n a call to another subscriber . The call retur n feature is available for messages left by out- side callers when a [...]

RETURNING C ALLS 57 NEAXMAIL AD-64 USER GUIDE TO RETURN A CALL WITH TOUCHTONE KEYS U SING YOUR PHONE 1 Call the voice messaging system. If asked, ente r your person al ID and security code. 2 Press to check new messages, or press to check old messages. Follow the system instructions. Pr ess for Y es, for No until you select the message you want. 3 [...]

RETURNING C ALLS 58 NEAXMAIL AD-64 USER GUIDE TO RETURN A CALL WITH TOUCHTONE KEYS Use these keys during a message Use these keys after a message * Available only if you ar e using the fax or e-mail option. Use these keys anytime TASK KEY TASK KEY Hear menu options Backward Slower Pause or continue Softer/louder Fast-forward Faster TASK KEY(S) TASK[...]

RETURNING C ALLS 59 NEAXMAIL AD-64 USER GUIDE T o determine caller ID information with Soft Keys If your organization does no t receive caller ID information from your phone service provider , your system can be set up to ask callers to enter their phone number before their call is transferred to your ex tension. See your system man- ager for more [...]

RETURNING C ALLS 60 NEAXMAIL AD-64 USER GUIDE T o determine caller ID information with touchtone keys If your organization does no t receive caller ID information from your phone service provider , your system can be set up to ask callers to enter their phone number before their call is transferred to your ex tension. See your system man- ager for [...]

RETURNING C ALLS 61 NEAXMAIL AD-64 USER GUIDE TO DETERMINE CALLER ID INFORMATION WITH TOUCHTONE KEYS Use these keys during a message Use these keys after a message * Available only if you ar e using the fax or e-mail option. Use these keys anytime TASK KEY TASK KEY Hear menu options Backward Slower Pause or continue Softer/louder Fast-forward Faste[...]

RECORDING CONVERSATIONS & MONITO RING MESSAGES 62 NEAXMAIL AD-64 USER GUIDE n Recor ding conversations & monitoring messages Depending on your phone system, you can record calls and store them as voice messages. In addition, you can monitor messages from your callers as they are being recorded. This section explains how to use the live reco[...]

RECORDING CONVERSATIONS & MONITORING MESSAGES 63 NEAXMAIL AD-64 USER GUIDE T o r ecord a conversation with Soft Keys If supported by your phon e system, you can recor d a phone conversation and manage the recorded conversation just as you would a voice message. The recorded conversa- tion is stored as a message in your voice mailbox . From ther[...]

RECORDING CONVERSATIONS & MONITORING MESSAGES 64 NEAXMAIL AD-64 USER GUID E TO RECORD A CONVERSATION WITH SOFT KEYS U SING S OFT K EYS 1 During a phone conve rsation, press RECORD on the phone. 2 T o save a recor ded message to your mailbox, press END or disconnect the call. 3 T o red ire ct th e rec ord ed me ss ag e to another subscriber , en[...]

RECORDING CONVERSATIONS & MONITORING MESSAGES 65 NEAXMAIL AD-64 USER GUID E TO RECORD A CONVERSATION WITH SOFT KEYS Use these Soft Keys during a r ecording session Pause Paus e and r esume the recording. Address Ends the recording and disc onnects the call. Then follow the address conversati on to review, delete, or address the recorded message[...]

RECORDING CONVERSATIONS & MONITORING MESSAGES 66 NEAXMAIL AD-64 USER GUIDE T o use live r ecord featur e keys on your phone If supported by your phon e system, you can recor d a phone conversation and manage the recorded conversation just as you would a voice message. The recorded conversa- tion is stored as a message in your voice mailbox . Fr[...]

RECORDING CONVERSATIONS & MONITORING MESSAGES 67 NEAXMAIL AD-64 USER GUID E TO USE LIVE RECORD FEATURE KEYS ON YOUR PHONE U SING S OFT K EYS Press any of the following feature keys during a live record conversation: Pause Paus e and r esume the recording. Address Ends the recording and disc onnects the call. Then follow the address conversati o[...]

RECORDING CONVERSATIONS & MONITORING MESSAGES 68 NEAXMAIL AD-64 USER GUIDE T o monitor a message as it is r ecorded If the live monitor feature is supp orted by your phone sys- tem, you can use the speaker on your phone to listen while a caller records a message. If desired, you can pick up the handset to conne ct to a calle r . Y ou ca n monit[...]

RECORDING CONVERSATIONS & MONITORING MESSAGES 69 NEAXMAIL AD-64 USER GUID E TO MONITOR A MESSAGE AS IT IS REC O RDED U SING S OFT K EYS 1 When you hear your extension ring, wait until you see the live monitor feature key on the phone flashing red. 2 Press the live monitor featur e ke y on the phone. The caller’ s message plays on the speaker [...]

RECORDING CONVERSATIONS & MONITORING MESSAGES 70 NEAXMAIL AD-64 USER GUIDE T o monitor all your messages automatically If the live monitor feature is supp orted by your phone sys- tem, you can use the speaker on your phone to listen while a caller records a message. If desired, you can pick up the handset to conne ct to a calle r . Y ou ca n mo[...]

RECORDING CONVERSATIONS & MONITORING MESSAGES 71 NEAXMAIL AD-64 USER GUIDE T o turn live monitor on or of f If the live monitor feature is supp orted by your phone sys- tem, you can use your phone to listen while an outside caller records a message. If you are going to be out of the of fice and all of your mes- sages are monit ored automatica l[...]

SENDING MESSAGES 72 NEAXMAIL AD-64 USER GUIDE n Sending messages Y ou can use a phone to: • Send a message to one or more subscribers or guests. • Mark a message for urgent, private, return receipt, or future delivery. • Leave a message to a group. • Redirect a message. • Modify or cancel a message after leaving it. • If available, send[...]

SENDING MESSAGES 73 NEAXMAIL AD-64 USER GUIDE T o send a message dir ectly to another person’ s mailbox The system lets you leave voice messages for other sub- scribers, gro ups, or guests . Y ou c an leave messa ges directly in another person’s mailbox withou t first calling the extension. Y ou can addr ess a message by spelling the recipient?[...]

SENDING MESSAGES 74 NEAXMAIL AD-64 USER GUIDE TO SEND A MESSAGE DIRECTLY TO ANOTHER PERSON’S MAILBOX Use these keys anytime TASK KEY TASK KEY Main menu Previous menu Answer Y es Answer No Q # 1 2[...]

SENDING MESSAGES 75 NEAXMAIL AD-64 USER GUIDE T o leave a message when you call an extension If you call a subscriber’s extension and the call is unan- swered, your call is autom atically routed to the su b- scriber’s mailbox where you ca n leave a messag e. If your phone system uses identified subscriber me ssaging, the system automatically la[...]

SENDING MESSAGES 76 NEAXMAIL AD-64 USER GUIDE TO LEAVE A MESSAGE WHEN YOU CALL AN EXTENSION Use these keys anytime TASK KEY TASK KEY Main menu Previous menu Answer Y es Answer No Q # 1 2[...]

SENDING MESSAGES 77 NEAXMAIL AD-64 USER GUIDE T o add to a message befor e sending Depending on system settings, you can add to a message before you send it. When you add to a message, you con- tinue recording from the end of the message. U SING YOUR PHONE 1 Ad dre ss an d reco rd a me s sa ge . 2 Pre ss to st o p re co rdi n g. 3 Press to edit the[...]

SENDING MESSAGES 78 NEAXMAIL AD-64 USER GUIDE T o listen to a message befor e sending Depending on system settings, you can listen to a message before you send it. U SING YOUR PHONE 1 Ad dre ss an d reco rd a me s sa ge . 2 Pre ss to st o p re co rdi n g. 3 Press to edit the message. 4 Press to listen to the mes sage. 5 Press when you finish editin[...]

SENDING MESSAGES 79 NEAXMAIL AD-64 USER GUIDE T o r erecor d a message befor e sending Depending on system settings , you can rerecord a mess age before you send it. When yo u rerecord a message, your original recording is deleted. U SING YOUR PHONE 1 Ad dre ss an d reco rd a me s sa ge . 2 Pre ss to st o p re co rdi n g. 3 Press to edit the messag[...]

SENDING MESSAGES 80 NEAXMAIL AD-64 USER GUIDE T o send an ur gent message Y ou can use special delivery to mark a message as urgent before you send it. An urgent message is played first, before nor mal priority messages. Y ou can mark a message as urgent when you leave a mes- sage directly in a subscriber’s mailbox, or when you call an unanswered[...]

SENDING MESSAGES 81 NEAXMAIL AD-64 USER GUIDE T o send a private message Y ou ca n use special deliv ery to send a priv ate message. A private message cannot be redirected (forwarded). U SING YOUR PHONE 1 Call the voice messaging system. If asked, ente r your person al ID and security code. 2 Follow the conversation to leave a message. Address the [...]

SENDING MESSAGES 82 NEAXMAIL AD-64 USER GUIDE T o r equest a return r eceipt for a message Y ou can use special delivery to send a message a nd request a retur n receip t. NEAXMail AD-64 sends a receipt to your mailbox when the recipient listens to or opens the mes- sage. For messages sent to a message group, NEAXMail AD-64 sends a receipt for each[...]

SENDING MESSAGES 83 NEAXMAIL AD-64 USER GUIDE T o send a message with futur e delivery Y ou can use special delivery to mark a message to be sent at a later date and time. NEAXMail AD -64 does not send the message until the specified date and time. U SING YOUR PHONE 1 Call the voice messaging system. If asked, ente r your person al ID and security [...]

SENDING MESSAGES 84 NEAXMAIL AD-64 USER GUIDE T o r edirect (forwar d) a message to another subscriber When you redire ct or forward a message, you send a copy of the message to another su bscriber , message group, or guest. The system lets you: • Record an introd uction to the message. • Edit your introduction or set sp ecial delivery options [...]

SENDING MESSAGES 85 NEAXMAIL AD-64 USER GUIDE T o cancel a message after sending If the recipient has not heard your last message, the sys- tem lets you cancel it. Y ou can then r ecord a new message. U SING YOUR PHONE 1 Start to leave another mess ag e to the same subscriber . 2 If the subscriber has not yet hear d your last message, the system as[...]

SENDING MESSAGES 86 NEAXMAIL AD-64 USER GUIDE T o send a message to additional subscribers After you send a message to o ne subscriber , you can address and send the message to others. U SING YOUR PHONE 1 Call the voice messaging system. If asked, ente r your person al ID and security code. 2 Follow the conversation to leave a message. Address the [...]

SENDING MESSAGES 87 NEAXMAIL AD-64 USER GUIDE T o send a message to a gr oup A message group is a mailing list of subscribers and guests. A mess age group m akes it easier to send the sam e message to several subscriber s at once. Y our system man- ager can create mess age groups or you can create your own message groups. Y ou can also leave a mess[...]

SENDING MESSAGES 88 NEAXMAIL AD-64 USER GUIDE T o find out who has not ye t r eceived a group message The system tells you when everyone in a group has received your message. If you do not ge t this confir mation, you can ask the system who in the group has not yet hea r d the message. U SING YOUR PHONE 1 Start to leave a new message to the group. [...]

SENDING MESSAGES 89 NEAXMAIL AD-64 USER GUIDE T o send a message to a guest subscriber Y ou can host special clients, co ntacts, friends, or family on NEAXMail AD-64 by asking your system manager to add them as your guests. Y our guests can call NEAXMail AD-64, then enter a per- sonal ID. Y our gues ts can then leav e messages dir ectly in your mai[...]

SENDING MESSAGES 90 NEAXMAIL AD-64 USER GUIDE TO SEND A MESSAGE TO A GUEST SUBSCRIBER U SING YOUR PHONE 1 Call the voice messaging system. If asked, ente r your person al ID and security code. 2 Press to leave any messages. 3 On the phone, spell the guest’ s name. If necessary , press to switch between number mode and spelling mode. When spelling[...]

SENDING MESSAGES 91 NEAXMAIL AD-64 USER GUIDE T o send a message to a subsc riber at another location Y ou can send messages to subscribers who use another voice messaging system a t another location. To send mes- sages to subscribers at other loca tions, you identify the location as well as the subscriber when addressing the message. Y our s ystem[...]

CHANGING MESSAGE GROUP SETTI NGS 92 NEAXMAIL AD-64 USER GUIDE n Changing message gr oup settings Y ou can send a message to several subscribers at once by using message groups. This section explains how to create and maintain mes - sage groups. IN THIS SECTION T o create a me ssage group ........... ........... .............. ..... 93 T o add or de[...]

CHANGING MESSAGE GROU P SETTINGS 93 NEAXMAIL AD-64 USER GUIDE T o cr eate a message group Y ou ca n create your own m essage grou ps. When you se nd a message to a group, the mess age is sent to all members of the group. Each group you create has a number or a name. There are two types of groups: public and private. Other subscribers can send messa[...]

CHANGING MESSAGE GROU P SETTINGS 94 NEAXMAIL AD-64 USER GUIDE T o add or delete gr oup members Y ou can add and delete members of yo ur message grou ps. Y ou also can delete any message group that you own, or change the group’s number , spelled name, or recorded name. U SING YOUR PHONE 1 Call the voice messaging system. If asked, ente r your pers[...]

CHANGING MESSAGE GROU P SETTINGS 95 NEAXMAIL AD-64 USER GUIDE T o change a gr oup name or number Y ou c an rerec ord a gro up nam e, or chang e a grou p’s nu m- ber . U SING YOUR PHONE 1 Call the voice messaging system. If asked, ente r your person al ID and security code. 2 Press to change a group name or number . 3 Press the first three letters[...]

CHANGING MESSAGE GROU P SETTINGS 96 NEAXMAIL AD-64 USER GUIDE T o hear your gr oups and group members Y ou can hear a list of the groups you can send a message to. Y ou can also hear a list of group members. U SING YOUR PHONE 1 Call the voice messaging system. If asked, ente r your person al ID and security code. 2 Press to list your groups and gro[...]

CHANGING MAILBOX SETUP OPTIONS 97 NEAXMAIL AD-64 USER GUIDE n Changing mailbox setup options Y ou can change most of these setup options for your personal mailbox from any touchtone phon e. When you make a change, the system leads you step b y step through a series of simple yes-and-no questions. Y ou can change: • Security code • Recorded and [...]

CHANGING MAILBOX SETU P OPTIONS 98 NEAXMAIL AD-64 USER GUIDE T o change your security code Y our security code prevents others from using your per- sonal ID to list en to your messages. Change you r security code as often as you like. Y o ur security code should be three to 10 digits long. When you change your mailbox security code , update your se[...]

CHANGING MAILBOX SETU P OPTIONS 99 NEAXMAIL AD-64 USER GUIDE T o change your r ecorded name The system uses your recorded name to identify both you and your messages to other callers. U SING YOUR PHONE 1 Call the voice messaging system. If asked, ente r your person al ID and security code. 2 Press to change your recorded name. 3 Follow the system i[...]

CHANGING MAILBOX SETUP OPTIONS 100 NEAXMAIL AD-64 USER GUIDE T o change the spelling of your name Y ou can change your spelled name only by phone. The system uses your spelled name for the directory. Call- ers can enter th e first letters of you r name to locate you in the directo ry. Y ou ca n also remove your name from this directory. U SING YOUR[...]

CHANGING MAILBOX SETUP OPTIONS 101 NEAXMAIL AD-64 USER GUIDE T o change your playback options Y ou can a sk your system mana ger to change your message playback options. These options ar e not available by phone. Or , if you have the Mailbox Manager program, you can change your playback options by computer . See Mailbox Manager online Help for deta[...]

CHANGING MAILBOX SETUP OPTIONS 102 NEAXMAIL AD-64 USER GUIDE T o turn call transfer on or of f The system c an transfer calls to your extension jus t as a receptionist would. When you are unavailable or on another call, the system takes a message for you. If you will be away for a while, you can tu rn of f call transfer or have your calls transferr[...]

CHANGING MAILBOX SETUP OPTIONS 103 NEAXMAIL AD-64 USER GUIDE T o change the call transfer number The system c an transfer calls to your extension jus t as a receptionist would. Y ou can enter up to nine digits for the new phone number . When you are unavailable or on another call, the system takes a message for you. If you will be away for a while,[...]

CHANGING MAILBOX SETUP OPTIONS 104 NEAXMAIL AD-64 USER GUIDE T o change call scr eening options If available, you can ask your syst em manager t o change your call screening options. Call screening options affect what you hear when you answer your phone. Y ou cannot set screening options by phone. If your system manager has set up call screening fo[...]

CHANGING MAILBOX SETUP OPTIONS 105 NEAXMAIL AD-64 USER GUIDE TO CHANGE CALL SCREENING OPTIONS Two or more of these options may be comb ined. For exam- ple, if you select “Play scree ned name before co nnecting” and “Ask me if I wa nt to take the call,” the system asks for the caller’s name, then rings your extension. When you answer the c[...]

CHANGING MAILBOX SETUP OPTIONS 106 NEAXMAIL AD-64 USER GUIDE T o turn call scr eening on or off If your system m anager has set up call screening fo r your extension, you can tur n call screening on and off by phone. Call screening options af fect what you hear when you answer your phone. If availa ble, you can ask your system manager to change you[...]

CHANGING MAILBOX SETUP OPTIONS 107 NEAXMAIL AD-64 USER GUIDE T o turn call holding on or of f Depending on your phone system, NEAXMail AD-64 can hold a call until your extension is available. If your system manager has set up call holding for you, you can tur n call holding on and of f. When call holding is tur ned on and your extension is busy, th[...]

CHANGING MAILBOX SETUP OPTIONS 108 NEAXMAIL AD-64 USER GUIDE T o change message delivery The system can deliver messages to sev eral dif ferent phone numbers. Y ou can set a range of minutes, hours, and days that a message deliv ery phone number is in ef fect. Y ou can set the system to deliver only urgent messages. Y ou also can set the system to [...]

CHANGING MAILBOX SETUP OPTIONS 109 NEAXMAIL AD-64 USER GUIDE TO CHANGE MESSAGE DELIVERY U SING YOUR PHONE 1 Call the voice messaging system. If asked, ente r your person al ID and security code. 2 T o change your message delivery options for your: w o r k p h o n e , p r e s s . home ph one, press . pager , press . spare phone, press . fax phone, p[...]

CHANGING MAILBOX SETUP OPTIONS 110 NEAXMAIL AD-64 USER GUIDE T o let callers find your extension in the dir ectory Y our system may use automatic d irectory as sistance, numeric directory assistance, or bot h, to help callers find subscribers’ ext ension numbers. Callers with letters on their phones can use automatic directory assistance, which i[...]

SENDING AND RECEIVING FAXES 111 NEAXMAIL AD-64 USER GUIDE n Sending and r eceiving faxes With ActiveF ax, your faxes are included with your voice messages. If you are also using TeLANophy, V iewFax may also be available by computer . ViewFax Y ou can send, receive, and redirect faxes by computer . Fax mail Faxes are stored in your mailbox with your[...]

SENDING AND RECEIVING FAXES 112 NEAXMAIL AD-64 USER GUIDE T o r eceive a fax With Active Fax, your faxes are stored in your mailbox as fax messag es. A fax mess age can have tw o parts: a fax doc- ument and an optional voice message annotation. Callers can record a voice annotation that you hear when you check your messages. If a fax messa ge does [...]

SENDING AND RECEIVING FAXES 113 NEAXMAIL AD-64 USER GUIDE TO RECEIVE A FAX U SING YOUR PHONE 1 Call the voice messaging system. If asked, ente r your person al ID and security code. 2 Press to check ne w messages. NEAXMail AD-64 plays your ne w voice messages, then any fax messages. 3 After listening to the fax messa ge, press . While listening to [...]

SENDING AND RECEIVING FAXES 114 NEAXMAIL AD-64 USER GUIDE T o r eceive all your faxes with one call Y ou can use a shortcut to deliver all of your new faxes to your usual fax machine. U SING YOUR PHONE 1 Call the voice messaging system. If asked, ente r your person al ID and security code. 2 At the main menu, press . 4 5 See a l so T o receive a fa[...]

SENDING AND RECEIVING FAXES 115 NEAXMAIL AD-64 USER GUIDE T o change your fax deliv ery number or schedule Y ou can c hange the phone nu mber where your faxes are delivered. Y ou can also change the schedule NEAXMail AD-64 follows to deliver your faxes. The system can deliver your faxes in three ways. Standard delivery The system stores your faxes [...]

SENDING AND RECEIVING FAXES 116 NEAXMAIL AD-64 USER GUIDE T o change your fax gr eeting Y ou ca n change the greeting caller s hear before they send you a fax. U SING YOUR PHONE 1 Call the voice messaging system. If asked, ente r your person al ID and security code. 2 Press to change your f ax greeting. 3 Follow the system instructions. Pr ess for [...]

SENDING AND RECEIVING FAXES 117 NEAXMAIL AD-64 USER GUIDE T o change your fax notification The system can call you at a phone number to notify you when you have new faxes waiting. Y ou can set a range of minutes, hours, and days that a fax message delivery phone number is in ef fect. Press to insert a one-second pa use where you want the system to [...]

CHECKING E-MAIL BY PHONE 118 NEAXMAIL AD-64 USER GUIDE n Checking e-mail by phone Depending on how your system is set up, y ou can check your voice and fax messages through your e-mail inbox. If your voice and fax messages are delivered to your e-mail inbox, the messages are deleted from your voice mailbox to avoid duplication. With text-to-s peech[...]

CHECKING E-MAIL BY PHONE 119 NEAXMAIL AD-64 USER GUIDE T o check your e-mail messages by phone E-mail integration and text-to- speech let you manage your e-mail messages by phone. For example, you can: • Hear the e-mail message, its length, who sent it, the time it was sent, who else rec eived it, and any attachments. • Record a reply. Dependin[...]

CHECKING E-MAIL BY PHONE 120 NEAXMAIL AD-64 USER GUIDE TO CHECK YOUR E-MAI L MESSAGE S BY PHON E 3 If promp ted, enter your e-mail passwor d, followed by . If your password uses any letter s, press , then refer to the passwor d charts on page 123 . 4 Follow the system instructions. Pr ess for Y es, for No. Use quick message actions such as to repea[...]

CHECKING E-MAIL BY PHONE 121 NEAXMAIL AD-64 USER GUIDE T o hear who else r eceived an e-mail message Y ou ca n deter mine who else received an e-mail message. U SING YOUR PHONE 1 Call the voice messaging system. If asked, ente r your person al ID and security code. 2 Press to check ne w e-mail messages. Press for e-mail messages you have already r [...]

CHECKING E-MAIL BY PHONE 122 NEAXMAIL AD-64 USER GUIDE T o enter your e-mail passwor d with touchtones In addition to entering your security code, you may be required to enter your e-ma il password to check your e-mail messages by phone. If your e-mail pass word uses num bers only, enter the dig- its, followed by . For example: press . Y ou do not [...]

CHECKING E-MAIL BY PHONE 123 NEAXMAIL AD-64 USER GUIDE TO ENTER YOUR E-MAIL PASSWORD WITH TOUCHTONES U SING YOUR PHONE 1 If your e-mail passwor d contains any letters or special characters, press when asked. 2 Enter upper case or lowercase letters to match your e-mail password. Refer to the password charts on page 123 . 3 T o enter a digit, pr ess [...]

CHECKING E-MAIL BY PHONE 124 NEAXMAIL AD-64 USER GUIDE T o turn your e-mail message totaling on or of f In your setup options, you can change whether e-mail messages are included in your message totals. U SING YOUR PHONE 1 Call the voice messaging system. If asked, ente r your person al ID and security code. 2 Press . 3 Press to turn on e-mail tota[...]

CHECKING E-MAIL BY PHONE 125 NEAXMAIL AD-64 USER GUIDE T o fax a specific e-mail message With the system’s fax feat ures, you can deliver yo ur e-mail messages to any fax machine. Y our system manager must tur n on this feature f or you. Y ou ca n receive a fax of a spec ific e-mail me ssage. Or , you can receive all new fa x and e-ma il messages[...]

CHECKING E-MAIL BY PHONE 126 NEAXMAIL AD-64 USER GUIDE T o fax all of your e-mail messages with a single call With the sys tem’s fax features, you can deliver all of your e-mail messages , plus any text attachments, to any fax machine. Y our syst em manager must tu r n on this feature for you. Y ou can receive your e-mail messages at your usual f[...]

CHECKING E-MAIL BY PHONE 127 NEAXMAIL AD-64 USER GUIDE T o change your e-mail passwor d Y ou can change your e-mail password by phone with setup options. U SING YOUR PHONE 1 Call the voice messaging system. If asked, ente r your person al ID and security code. 2 Press . 3 Enter your current e-mail passwor d. If your password uses numbers only , ent[...]

USING SPEECH RECOGNITION 128 NEAXMAIL AD-64 USER GUIDE n Using speech r ecognition If your system includes speech recognition, you can lis- ten to voice, fax, or e-mail messages by speaking menu options or commands instead of pressing touchtone keys. The system leads you step by step through the speech recognition conversation. With speech recognit[...]

USING SPEECH RECOGNITION 129 NEAXMAIL AD-64 USER GUIDE T o access your mailbox with speech commands With spee ch recognition, you can access your mailbox by saying menu options and commands. Speech recognition is available when you listen to voice, fax, or e-mail messages. For a menu option, say each level of the menu. For example, say “Setup opt[...]

USING SPEECH RECOGNITION 130 NEAXMAIL AD-64 USER GUIDE TO ACCESS YOUR MAILBOX WITH SPEECH COMMANDS 4 When you are finished saying your security code, you can say “End” to move ahead to the next prompt. Say these commands. The wor ds in bold are r equired. At the main menu, use this command to tu rn speech mode on or off Say these commands at th[...]

USING SPEECH RECOGNITION 131 NEAXMAIL AD-64 USER GUIDE T o check your voice messages with speech Y ou can check new or old messages by using spoken com- mands instead of touchtone keys. U SING YOUR PHONE 1 Call the voice messaging system. 2 Enter your personal ID by pressing touchtone keys. 3 Press or say your security code. When you ar e finished [...]

USING SPEECH RECOGNITION 132 NEAXMAIL AD-64 USER GUIDE TO CHECK YOUR VOICE MESSAGES WITH SPEECH Say these commands. The wor ds in bold are r equired. 1 If the message does not r ewind completely, say “Repeat” to repeat the entire message. 2 The message is marked as old or r ead. 3 To cancel redir ecting a message, say “End.” SAY OR PRESS SA[...]

USING SPEECH RECOGNITION 133 NEAXMAIL AD-64 USER GUIDE T o check your e-mail messages with speech With the text- to-speech feature and speech recognition, you can check e-mail messages by p hone with spoken commands. NEAXMail AD-64 reads the text portion of your e-mail messa ges and plays a ny attached W A V files. Y ou ca n control e-m ail message[...]

USING SPEECH RECOGNITION 134 NEAXMAIL AD-64 USER GUIDE TO CHECK YOUR E-MAIL MESSAGES WITH SPEECH Say these commands. The wor ds in bold are r equired. 1 If the message does not r ewind completely, say “Repeat” to repeat the entire message. 2 The message is marked as old or r ead. 3 To cancel out of redir ecting a message, say “End.” SAY OR [...]

USING SPEECH RECOGNITION 135 NEAXMAIL AD-64 USER GUIDE T o enter your e-mail passwor d with speech With spee ch recognition, if your e-mail pa ssword uses numbers only, you can say the numbers. When you are finished, say “End.” For example, say “Five, four , three, end.” If your e-mail password uses numbers and letters, press when asked, th[...]

USING SPEECH RECOGNITION 136 NEAXMAIL AD-64 USER GUIDE TO ENTER YOUR E-MAIL PASSWORD WITH SPEECH Password charts Uppercase letters A= 2 4 B= 2 5 C= 2 6 D= 3 4 E= 3 5 F= 3 6 G= 4 4 H= 4 5 I= 4 6 J= 5 4 K= 5 5 L= 5 6 M= 6 4 N= 6 5 O= 6 6 P= 7 4 Q= 0 4 R= 7 5 S= 7 6 T= 8 4 U= 8 5 V= 8 6 W= 9 4 X= 9 5 Y= 9 6 Z= 0 5 Q =E n d Lowercase letters a= 2 1 b= [...]

USING SPEECH RECOGNITION 137 NEAXMAIL AD-64 USER GUIDE T o send a message with speech NEAXMail AD-64 lets you use speech to leave voice mes- sages for su bscribers, gr oups, or guests . Y ou c an leave messages directly in a subscriber’s mailbox, or you can call the subscriber’s extension. If you call a subscriber’s extension and the call is [...]

USING SPEECH RECOGNITION 138 NEAXMAIL AD-64 USER GUIDE TO SEND A MESSAGE WITH SPEECH U SING YOUR PHONE 1 Call the voice messaging system. 2 Enter your personal ID by pressing touchtone keys. 3 Press or say your security code. When you ar e finished saying your security code, you can say “End” to move ahead to the next prompt. 4 Say “Leave mes[...]

USING SPEECH RECOGNITION 139 NEAXMAIL AD-64 USER GUIDE TO SEND A MESSAGE WITH SPEECH Say these commands. The wor ds in bold are r equired. At the main menu, use this command to tu rn speech mode on or off SAY OR PRESS Ye s No Main menu Previous menu Stop TA S K AT THE MAIN MENU, PRESS Switch between speech mode and touchtone mode 1 2 Q # Q 3[...]

USING SPEECH RECOGNITION 140 NEAXMAIL AD-64 USER GUIDE T o say numbers, times, or dates Speak numbers exactly, digit by digit. For a phone number , say the nu mbers. For a one-second pau se, say “Pau se.” When you ar e finished, say “End.” For example, for extension 123 followed by a one-second pause, say “One, two, three, pause, end.” [...]

MENUS AND REFERENCE 141 NEAXMAIL AD-64 USER GUIDE n Menus and r efer ence Y ou can use quick message actions while listening to a message. For example, press to hear the next message. After accessing your mailbox, you can use t he short- cuts for specific tasks. A shortcut is your personal ID + your security code + a number sequence of menu options[...]

MENUS AND REFERENCE 142 NEAXMAIL AD-64 USER GUIDE Shortcuts available during message playback While listening to a message, press to hear a menu of quick message actions . Except as noted, these actions are available for both new and old messages. After using a qu ick message ac tion, you can continue with the next part of the conversation or take [...]

MENUS AND REFERENCE 143 NEAXMAIL AD-64 USER GUIDE Shortcuts for other common tasks Use shortcuts to accelerate your responses to the system. Press your personal ID and security code (if requir ed), then enter the following shortcuts to do these common voice messaging tasks. TASK SHORTCUT TASK KEY Check new messages Change your security code Leave a[...]

MENUS AND REFERENCE 144 NEAXMAIL AD-64 USER GUIDE Shortcuts for fax featur es Press your personal ID and se curity code, then enter the following shortcuts to do these tasks. TASK SHORTCUT Edit your fax greeting Change your fax delivery Deliver all faxes 749 4 9 7658 4 5[...]

MENUS AND REFERENCE 145 NEAXMAIL AD-64 USER GUIDE Shortcuts for e-mail integration Enter your personal ID and security code, then enter the following shortcuts to do these tasks. TASK SHORTCUT Check new e-mail messages Check old e-mail messages While listening to an e-mail message, to hear recipients T urn e-mail totaling on or off Change your e-ma[...]

MENUS AND REFERENCE 146 NEAXMAIL AD-64 USER GUIDE Menu options diagrams After Message Hear e-mail reci pients* Reply Check next message Delete Archive/fax an e-ma il Hear timestamp Redirect/deliver f ax Save as new Repeat the mess age * This feat ure may not be avai lable at your si te. 3 4 5 6 7 8 9 0 # Address and record the message, then: Messag[...]

MENUS AND REFERENCE 147 NEAXMAIL AD-64 USER GUIDE MENU OPTIONS DIAGRAMS Personal Options Change security code Record a name Change spelled name Directory listing on/off E-mail setup Live monitor setu p 4 5 6 7 8 9 Groups Create a group Edit a group List your gr oups Delete a group 4 5 6 7 T ransfer or Deliver y Change call tra nsf er Change message[...]

INDEX 148 NEAXMAIL AD-64 USER GUIDE Index Numerics 1 for Yes, 2 for No conversation 6 A about this guide 2 addressing messages to other locations 91 alternate greeting default 52 defined 46 switching to 48 B busy greeting changing 49 default 52 turning on or off 51 C call holding turning on or off by phone 107 call management software 10 , 11 call [...]

INDEX 149 NEAXMAIL AD-64 USER GUIDE future delivery 83 G greetings activating busy greeting by phone 51 alternate 45 busy 45 rerecording by phone 45 standard 45 switching by phone 48 groups changing the name by phone 95 creating by phone 93 deleting members by phone 94 listing groups and members by phone 96 H-K help, conversation 7 L licensed optio[...]

INDEX 150 NEAXMAIL AD-64 USER GUIDE recorded name changing by phone 99 recording conversations 63 , 66 reference information 3 return receipt 82 returning a call using Soft Keys 54 using touchtone keys 56 S sending messages to other locations 91 setup options changing by computer 4 , 8 shortcuts about 141 defined 6 e-mail 145 fax 144 , 145 quick me[...]