Nortel Networks 1005r manual

CallPilot Release 4.0 Document Number: 555-7101-512 Document V ersion : S tandard 1.10 June 2007 1005r Server Maintenance and Diagnostics[...]

Standard 1.10 2 CallPil ot Copyright © 2007 Nortel Networks. All Rights Reserved. The information in this document is subject to change without notice. The statements, configurations, technical data, and recommendations in this document ar e believed to be a ccurate and relia ble, but are pre sented without express or implied warranty. Users must [...]

June 2007 1005r Server Maintenance and Diagn ostics 3 CRYSTAL REPORTS is a trademark of Seagate Software Inc. EUDORA is a trademark of Qualcomm. eTrust and InoculateIT are trademarks of Computer Associates Think Inc. DIRECTX, EXCHANGE.NET, FRONTPAGE, INTERN ET EXPLORER, LINKEXCHANGE, MICROSOFT, MICROSOFT EXCHANGE SERVER, MS-DOS, NETMEETING, OUTLOOK[...]

Standard 1.10 4 CallPil ot WINZIP is a trademark of Nico Mark Computing, Inc. XEON is a trad emark of Intel, Inc. All other trademarks and registered tr ademarks are the property of their respective owners . Inf ormation f or Japan Japan Denan statement The follo wing applies to serv er models 703t and 10 02rp: Japan VCCI statement The following ap[...]

June 2007 1005r Server Maintenance and Diagn ostics 5                  This is a Class A product based on th e standard of the V oluntary Control Council for Interference by Information T echnolo gy Equipment (VCCI). If this equip[...]

Standard 1.10 6 CallPil ot[...]

1005r Server Maintenance and Diagn ostics 7 Publication history June 2007 CallPilot 4.0, Standard 1 .10 of the 1005r Server Maintenance and Dia gnostics guide is issued for general release. April 2007 CallPilot 4.0, Standard 1 .09 of the 1005r Server Maintenance and Dia gnostics guide is issued for general release. April 2007 CallPilot 4.0, Standar[...]

8 CallPil ot Publication history Standard 1.10[...]

1005r Server Maintenance and Diagn ostics 9 Task List To run the sta rtup test ............... ............. ................ ............. ............ 27 To run the PO ST .......................... ............. ................ ............. ......... 29 To determine wh y the server fails to boot to Windo ws .................. .. 35 To determine[...]

Task List Standard 1.08 10 CallPilot To replace t he DVD com bo drive . ................ ............. ................ .... 127 To replace t he DIMM ca rds .................... ............. ................ .......... 130 To replace t he software feature key .......... ............. ................ ....... 133 To verify the RAID firmwa re versio[...]

1005r Server Maintenance and Diagn ostics 11 Contents 1 How to get Help 15 2 Outlining maint enance and diagnosti cs activities 17 1005r server features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Maintenance and diagnostics overview . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 3 Troubleshootin[...]

Contents Standard 1.10 12 CallPilot Viewing component states . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 Starting and stopping components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78 Running integrated diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82 Viewing the [...]

June 2007 Contents 1005r Server Maintenance and Diagn ostics 13 Locating the voice processing boards . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163 DSP numbering and location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164 Replacing an MPB96 board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

Contents Standard 1.10 14 CallPilot[...]

1005r Server Maintenance and Diagn ostics 15 Chapter 1 Ho w to g et Help This chapter explai ns how to get help for Nortel products and services. Getting Help from the Nor tel Web site The best way to get technical supp ort fo r Nortel products is from the Nortel T echnical Support W eb site: www .nortel.com/support This site provides quick access [...]

How to get Help Standard 1.10 16 CallPilot www .nortel.com/callus Getting Help from a specialis t by using an E xpress Routing Code T o access some Nortel T echnical Solutions Centers, you can use an Express Routing Code (ERC) to quickly route yo ur call to a specialist in your Nortel product or service. T o lo cate the ERC for your prod uct or ser[...]

1005r Server Maintenance and Diagn ostics 17 Chapter 2 Outlining maintenance and diagnostics activities In this chapter 1005r server f eatur es 18 Maintenance and diag nostics ov erview 22[...]

Outlining maintenance and dia gnostics activities Standard 1.10 18 CallPilot 1005r server features Note: T o comply with the EU (Europea n Union) R oHS directi ve, some of the part numbers no w contain an E5 or E6 suf f ix. For e xample, part number NTRH201 4 is no w NTRH20 14 E6. The part nu mbers in this guide do not contain a suf fix. Front cont[...]

June 2007 Outlining maintenance and diagnostics activities 1005r Server Maintenance and Diagn ostics 19 Figure 1: F ront panel controls Label Contr ol or fea ture Label Contr ol or feat ure A Po wer switch L HDD1 activ ity B Reset switch M HDD0 activity C Critical alarm LED N D VD/CD/CDR W LED and eject button D Major alarm LED O Front connection t[...]

Outlining maintenance and dia gnostics activities Standard 1.10 20 CallPilot Bac k panel controls and features The follo wing diagram sho ws the back panel contro ls. The features on the right are the A C po wer supply banks. The PCI card brackets are in the middle of the back panel while th e conn ectors and ports are along the bottom and left sid[...]

June 2007 Outlining maintenance and diagnostics activities 1005r Server Maintenance and Diagn ostics 21 B PCI lo w-profile card brackets. Numbered (1, 2, 3) from top to bottom. I RJ45 NIC 2 connec tor C PCI full-size card brackets. Numbered (1, 2, 3) from top to bottom. J V ideo connector DP o w e r s u p p l y 1 K U S B 1 EP o w e r s u p p l y 2 [...]

Outlining maintenance and dia gnostics activities Standard 1.10 22 CallPilot Maintenance and diagnostics o v erview The maintenance and diagnostic acti v ities discussed in this guide are di vided into two groups of acti vities:  troubleshooting and diag nostics (identifying the cause of system problems and resolving them)  performing hardwar[...]

June 2007 Outlining maintenance and diagnostics activities 1005r Server Maintenance and Diagn ostics 23 Replacement par ts Before replacing any parts on your se rver , refer to the Nort el product catalog for the part codes. Preparing f or main tenance activities Before you proceed with hardware maintenance acti vities, re view the 1005r Server Har[...]

Outlining maintenance and dia gnostics activities Standard 1.10 24 CallPilot Reference documents Fundamentals CallPilot Fundamentals Guide (555-7101-010) Planning and Engineering Data Networking for V oice over IP Guide (553-3001-160) Network Planning Guide (555-7101-102) Installation and Configuration Installation and Configuration T ask List Guid[...]

1005r Server Maintenance and Diagn ostics 25 Chapter 3 T r oubleshooting y our CallPilot system In this chapter Star tup diagnostics o v er view 26 Basic hardware check 27 P o wer-On Self-T est diagnostics 30 Inter pret ing BIOS error messa ges 32 What to do when the se r ver f ails to bo ot into ser vice 36 Interpreting hard drive LEDs 38 P erf or[...]

Troubleshooting your CallPilo t system Standard 1.10 26 CallPilot Star tup diagnostics o verview This section contains procedures for interpreting the st artup diagnostics on the 1005r server . T ypes of startup diagnostics The follo wing types of startup diagno stics are av ailable on the server:  basic hardware check (front panel LEDs)  Po [...]

June 2007 Troubleshooting your CallPilot syste m 1005r Server Maintenance and Diagn ostics 27 Basic har dware c hec k This section describes some basic ch ecks that you can do when you start up the server . T o run the startup test 1 Ensure system is pow ered down and A C cords are disconnect ed. W ait fiv e seconds be fore tur ning on the po wer a[...]

Troubleshooting your CallPilo t system Standard 1.10 28 CallPilot a couple of seconds . When the A C po wer is remo ved fro m one pow er supply , it’ s LED tur ns amber . If th ere is a hardwar e problem with the power supply or it is not function ing proper ly , the power supply LED is red. Note: Ref er to “F ront control panel and f eatures?[...]

June 2007 Troubleshooting your CallPilot syste m 1005r Server Maintenance and Diagn ostics 29 F or mo re information about POS T , see “P ow er-On Self-T e st diagnostics” on page 30.[...]

Troubleshooting your CallPilo t system Standard 1.10 30 CallPilot P ower -On Self-T est diagnostics The Po wer-On Self-T est (POST) is a system diagnostic program (stored in the BIOS (Basic Input/Output)) th at runs each time the 1005r server starts. The function of the POST is to test system components and display status messages. T o run the POST[...]

June 2007 Troubleshooting your CallPilot syste m 1005r Server Maintenance and Diagn ostics 31 POST beep codes If an error occurs before video initia lization, the POST emits beep codes that indicate errors in hardware, softw are, or f irmware. A beep code is a series of separa te tones, each equal in length. T able 2: POST beep codes A TTENTION If [...]

Troubleshooting your CallPilo t system Standard 1.10 32 CallPilot Interpreting BIOS err or messages When a recov erable error occurs du ring the POST , an error message appears describing the problem. BIOS error messa ges BIOS error messages appear on the vi deo monitor . Refer to the follo wing table for a description of the messages. T able 3: BI[...]

June 2007 Troubleshooting your CallPilot syste m 1005r Server Maintenance and Diagn ostics 33 A: Dri ve Error No response from the disk dri ve. CMOS Battery Lo w The battery is losing po wer . Replace the battery soon. CMOS Display T y pe Wrong The disp lay type is different from that stored in CMOS. Check Setup to make sure the type is correct CMO[...]

Troubleshooting your CallPilo t system Standard 1.10 34 CallPilot Update OK! The NVRAM is in v alid and has been updated. Updated Failed The NVRAM is in valid and cannot be updated. K eyboard Error An error in the ke yboard connection. Make su re the keyboard is connected properly . KB/Interface Error The ke yboard interface test failed. Memory Siz[...]

June 2007 Troubleshooting your CallPilot syste m 1005r Server Maintenance and Diagn ostics 35 Parity Error A parity error occurred in onboard memory at an unkno wn address. NVRAM / CMOS / P ASSWORD cleared by Jumper NVRAM, CMOS, and passwords ha ve been cleared. Power the system do wn and remov e the jumper . <CTRL_N> Pressed The CMOS is igno[...]

Troubleshooting your CallPilo t system Standard 1.10 36 CallPilot What to do when the server fails to boot into service This section suggests tasks you can perform to determine why the server fails the bootup cycle. T o determine why the server fails to boot to Windows If CallPilot fails to boot to W indows, follo w these steps: 1 Make a note of an[...]

June 2007 Troubleshooting your CallPilot syste m 1005r Server Maintenance and Diagn ostics 37 5 Refer to the T roubleshoot ing Guide (555-7101-5 01) fo r other suggestions. If y ou still cannot de ter mine the cause of the star tup f ailure, call y our Nor t el tech nical suppor t representativ e.[...]

Troubleshooting your CallPilo t system Standard 1.10 38 CallPilot Interpreting har d drive LEDs Refer to L and M in Figure 3 on page 27 for th e location of the hard dri ve LEDs for driv e 0 and driv e 1. LED color Hard drive status Green/blinking green Normal Amber Critical but reco verable condition. Often during a controlled condition such as a [...]

June 2007 Troubleshooting your CallPilot syste m 1005r Server Maintenance and Diagn ostics 39 P e rf orming a har d ware shutdown If you cannot shut the server do wn using W indo ws, press the power s witch on the front panel and hold it in f or more than 1 second. The ser v er sav es all system data and th en powers of f.[...]

Troubleshooting your CallPilo t system Standard 1.10 40 CallPilot[...]

1005r Server Maintenance and Diagn ostics 41 Chapter 4 Using Windo ws online diagnostic tools In this chapter Ov er view 42 Viewing e v ent logs 43 Using TCP/IP diag nostic tools 48 Using the chkdsk utility 58[...]

Using Windows online diagn ostic tools Standard 1.10 42 CallPilot Overview This section describes ho w to acces s the run-time online diagnostic tools provided b y the W indows serv er soft ware. Use the follo wing tools when a serious problem pr ev ents the use of the CallPilot diagnostic tools that are a vailable in CallPilot Manager:  Wi n d [...]

June 2007 Using Windows online diagno stic tools 1005r Server Maintenance and Diagn ostics 43 Vie wing event logs If one or more messages appear on th e monitor during the server startup cycle, use the follo wing diagnostic tools to determine what ev ent or fault occurred.  Hardware system e vent log  W indows Ev ent V i e wer on the 10 05r s[...]

Using Windows online diagn ostic tools Standard 1.10 44 CallPilot T ypes of Windows e vent logs Three types of e vent logs are a vailable from the W indo ws Event V iewer , as follo ws: Log type Description System Logs ev ents b y W indo ws comp onents, including RRAS or other W indows services. Security Logs security e vents, such as logons, logof[...]

June 2007 Using Windows online diagno stic tools 1005r Server Maintenance and Diagn ostics 45 T o use the operating system Event Viewer 1 Clic k Start > Programs > Administrative To o l s > Event Vie wer . Result: The E vent Vie wer window appear s. Figure 4: Ev ent View er[...]

Using Windows online diagn ostic tools Standard 1.10 46 CallPilot 2 T o view a log, clic k the name of the log in the left pane of th e windo w . The f ollowing illustration sho ws an example of the Application log. Figure 5: Application log The f ollowing illustration sho ws an example of the System log.[...]

June 2007 Using Windows online diagno stic tools 1005r Server Maintenance and Diagn ostics 47 Figure 6: System log Note: The Security log, which is av a ilable to administrators , is not sho wn. 3 Look f or error codes flagged wit h or that ha ve occurred since the last startup. Note: Each error is date- and time-stamp ed. indicates major or critic[...]

Using Windows online diagn ostic tools Standard 1.10 48 CallPilot Using TCP/IP diagnostic tools This section describes the follo wing TCP/IP diagnostic tools that are av ailable for the network adapter:  ipconfig  ping  tracert  arp  nbtstat  netstat These utilities help you to v erify network connecti vity , test the network inte[...]

June 2007 Using Windows online diagno stic tools 1005r Server Maintenance and Diagn ostics 49 ipconfig command syntax The ipconfig command uses the follo wing syntax: ipconfig /[ ] The follo wing flags are av aila ble for the ipconfig command. T able 4: ipconfig command extensions T o run the ipconfig command from Windo ws 1 Clic k Start > Progr[...]

Using Windows online diagn ostic tools Standard 1.10 50 CallPilot The ping command The ping command sends an echo requ est to a specif ied host. Use this command to verify network conn ectivity to the remote device. Ping command syntax The ping command uses the follo wing syntax: ping [-t] [-a] [-n count] [-l size] [-f] [-i TTL] [-v TOS] [-r count][...]

June 2007 Using Windows online diagno stic tools 1005r Server Maintenance and Diagn ostics 51 T o run the ping command from Windo ws 1 Clic k Start > Programs > Accessories > Command Pr ompt . Result: The Command Prompt dialog bo x appears. 2 T ype ping <destination IP addres s> (f or e xample, ping 200.286.32. 0) or ping <compute[...]

Using Windows online diagn ostic tools Standard 1.10 52 CallPilot T racer t syntax The tracert command uses the following syntax: tracert [-d] [-h maximum_hops] [-j host_list] [-w timeout] [target_name] T racer t parameters The follo wing table shows the tracert parameters. T able 6: T racert parameters T o run the tracer t command from Windo ws 1 [...]

June 2007 Using Windows online diagno stic tools 1005r Server Maintenance and Diagn ostics 53 Result: The system r uns the tracer t utility . 4 T ype Exit to e xit the Command Promp t dialog bo x and return to Windo ws. The arp command The arp command displays and modifies t he IP-to-physical address translation tables used by Ad dress Resolu tion [...]

Using Windows online diagn ostic tools Standard 1.10 54 CallPilot T o run the arp command from Windo ws 1 Clic k Start > Programs > Accessories > Command Pr ompt . Result: The Command Prompt dialog bo x appears. 2 T ype arp with the requ ired parameters ( f or example, ar p -g 200.286.0.3 2). 3 Press Enter . Result: The system runs the ar [...]

June 2007 Using Windows online diagno stic tools 1005r Server Maintenance and Diagn ostics 55 nbstat command parameters T able 8: nbstat command parameters P arameter Description -a remotename Lists the remote comp uter name table using its name. -A IP address Lists the remote computer name table using its IP address. -c Lists the contents of the N[...]

Using Windows online diagn ostic tools Standard 1.10 56 CallPilot T o run the nbtstat co mmand from Windo ws 1 Clic k Start > Programs > Accessories > Command Pr ompt . Result: The Command Prompt dialog bo x appears. 2 T ype nbtstat with the re quired paramete rs. 3 Press Enter . Result: The system r uns the nbtstat utility . 4 T ype Exit [...]

June 2007 Using Windows online diagno stic tools 1005r Server Maintenance and Diagn ostics 57 The netstat command The netstat command displays curren t TCP/IP network co nnections and protocol statistics. Netstat command syntax The netstat command uses the follo wing syntax: netstat [-a] [-e] [-n] [-s] [-p proto] [-r] [interval] netstat command par[...]

Using Windows online diagn ostic tools Standard 1.10 58 CallPilot Using the chkdsk utility The chkdsk utility checks a specif ied disk on the server and di splays a status report. Y ou can run the utility on dri ves C, D, E, or F . It is an online utility , but it reduces syst em performance while it runs. The chkdsk utility checks for errors at th[...]

June 2007 Using Windows online diagno stic tools 1005r Server Maintenance and Diagn ostics 59 T o run the chkdsk utility from Windo ws 1 Clic k Start > Programs > Accessories > Command Pr ompt . Result: The Command Prompt dialog bo x appears. 2 T ype chkd sk <drive letter:> (f or exa mple, ch kdsk c:). 3 Press Enter . Result: The sys[...]

Using Windows online diagn ostic tools Standard 1.10 60 CallPilot[...]

1005r Server Maintenance and Diagn ostics 61 Chapter 5 Monitoring server har dware In this chapter IS M ove r v iew 62[...]

Monitoring server hardware Standard 1.10 62 CallPilot ISM o ver vie w Intel Server Manager (ISM) is a se rver management too l installed on your 1005r server . Use ISM to mon itor hardware health and serv er performance. Set up the follo wi ng types of tasks using ISM:  Monitor the hardware senso rs on the managed se rver .  Monitor the perfo[...]

1005r Server Maintenance and Diagn ostics 63 Chapter 6 Monitoring m ultimedia har d ware In this chapter Understanding f ault management 64 Alarm Monitor 66 Ev ent Browser 68 Channel and Multim edia Monitors 70 The Maintena nce screen 71 Viewing co mponent states 75 Star ting and stoppin g components 78 Running integ rated diagn ostics 82 Viewing t[...]

Monitoring multimedia hardware Standard 1.10 64 CallPilot Under standing fault management Fault management is a subsystem within CallPilot that detects and notifies you of potential or real hard ware problems with the multimedia hardware. CallPilot monitors ev ents in the multimedia hardware and raises an alarm when a fault occurs. Event processing[...]

June 2007 Monitoring multimedia hardware 1005r Server Maintenance and Diagn ostics 65 Note: The components in your system a r e based on your CallPilot server type and switch type. Disre gard depe ndencies for components not in your system. Detecting hard ware prob lems T ypically , you f irst become aware of a hardware problem when an alarm is rai[...]

Monitoring multimedia hardware Standard 1.10 66 CallPilot Alarm Monitor Use the Alarm Monitor to in vestig ate one o r more raised alarms. About alarms Alarms are warnings generated by ev ents. Alarms communicate the same information as e vents. Howe ver , alarms are reported in the Alarm Monitor instead of the Ev ent Browse r and are managed diffe[...]

June 2007 Monitoring multimedia hardware 1005r Server Maintenance and Diagn ostics 67 Result: The A lar m Moni tor screen appears. Figure 7: Alar m monitor screen 3 Clic k the Even t Code fo r the first Critical or Major alarm. Result: A descr iption of the e v ent appears in a ne w Web browser windo w . 4 Re view the de scription and recov er y ac[...]

Monitoring multimedia hardware Standard 1.10 68 CallPilot Event Br o wser Use the Event Bro wser to in vestigate a series of e v ents that occurred around the time an alarm wa s raised. The e vent listing can help you determine the root cause of a problem. About events The Event Bro wser displays e vents that are recorded in the server log. Each e [...]

June 2007 Monitoring multimedia hardware 1005r Server Maintenance and Diagn ostics 69 Result: The E vent Browser screen appea rs. Figure 8: Ev ent Browser screen 3 Clic k an ev ent th at appears to be related to t he problem, o r click an e vent t hat occurred near the time the alarm was r aised. Result: A descr iption of the e v ent appears in a n[...]

Monitoring multimedia hardware Standard 1.10 70 CallPilot Channel and Multimedia Monitor s The Channel Monitor sho ws the st atus of call channels. The call channels are the connections between the server and the switch that carry the call signals to CallPilot. The Multimedia Monitor sho ws the status of multimedia channels. The multimedia channels[...]

June 2007 Monitoring multimedia hardware 1005r Server Maintenance and Diagn ostics 71 The Maintenance screen Use the Maintenance screen in CallPilot Manager to do the following:  Obtain general informa tion about componen ts.  V iew component states.  Start and stop components.  Run inte grated diagnostic tests.  V iew the results of[...]

Monitoring multimedia hardware Standard 1.10 72 CallPilot Figure 9: P ar tially e xpanded tree f or 1005r When you click a comp onent, the scre en refreshes to sho w the details about that co mponent. De tails are di vided into the sections described in the follo wing table.[...]

June 2007 Monitoring multimedia hardware 1005r Server Maintenance and Diagn ostics 73 T able 11: Component sections Section Description General This section shows genera l technical information about the selected component. This typically includes the follo wing details:  the name, class, type, series, or v ersion of a componen t  v arious ca[...]

Monitoring multimedia hardware Standard 1.10 74 CallPilot Maintenance activities f or each component The follo wing table identifies the ma intenance acti vities you can perform for each component that is li sted in the component tree. T able 12: Maintenance activities Note: The MGate card and DS30X cable are repla ceable. If you are ha ving proble[...]

June 2007 Monitoring multimedia hardware 1005r Server Maintenance and Diagn ostics 75 Vie wing component states V iew a component state to determ ine the general condition of t he component, includ ing whether the co mponent is disabled or off duty . The component state is sho wn in the Maintenance section of the Maintenance screen. Component state[...]

Monitoring multimedia hardware Standard 1.10 76 CallPilot Aler t icons If one of the follo wing icons appears ne xt to a component in the tree, then the component or on e of its subcomponents is experiencing a problem: Not Configured The device is no t conf igured in CallPilot. For e xample, a DSP is not being used because it was not allocated in t[...]

June 2007 Monitoring multimedia hardware 1005r Server Maintenance and Diagn ostics 77 T o view the state of a hard ware component 1 Run CallPilot Manager and log on. 2 In CallPilot Manager , click Maint enance > Maintenance Ad min . Result: The Maintenance screen appears. 3 Clic k the plus signs (+) beside th e CallPilot server to e xpand the co[...]

Monitoring multimedia hardware Standard 1.10 78 CallPilot Star ting and stopping components When you stop a component, you take it out of service and prev ent it from operating. Y ou must stop a component before you can replace it (if the component is replaceable) or run a dia gnostic test on it. T o brin g an out-of-service comp onent back into se[...]

June 2007 Monitoring multimedia hardware 1005r Server Maintenance and Diagn ostics 79 Stop versus courtesy stop The follo wing two methods of taking a component out of service allo w you to choose how ac tiv e calls are affect ed. Courtesy stop A courtesy stop tak es the component out of service after the component finishes processing the acti ve c[...]

Monitoring multimedia hardware Standard 1.10 80 CallPilot T o star t or stop a component 1 Run CallPilot Manager and log on. 2 In CallPilot Manager , click Maint enance > Maintenance Ad min . Result: The Maintenance screen appears. 3 Clic k the plus sign (+) beside the CallPilot server t o expa nd the componen t tree. 4 Continue clic king the pl[...]

June 2007 Monitoring multimedia hardware 1005r Server Maintenance and Diagn ostics 81 Result: The Maintenance screen refreshes to show de tails about the component. 6 Scroll down to th e Maintenance section. 7 Clic k Cour tesy Stop or Start as required. Button Description Star t If the selected component is out of service, click this button t o put[...]

Monitoring multimedia hardware Standard 1.10 82 CallPilot Running integrated diagnostics Run diagnostic tests from the Diag nostics section on the Maintenance screen in the follo wing circumstances:  Y ou want to ensure that a compone nt is operating properly after installing or reinstalling it.  The CallPilot server is having trou ble proces[...]

June 2007 Monitoring multimedia hardware 1005r Server Maintenance and Diagn ostics 83 Diagnostic tests a vailab le for eac h component The diagnostic tests that are av ailable for each component are listed in the Diagnostic section of the Mainte nance screen. T o view the list of diagnostic tests for a particular co mponent, click the component in [...]

Monitoring multimedia hardware Standard 1.10 84 CallPilot 1 Run CallPilot Manager and log on. 2 In CallPilot Manager , click Maint enance > Maintenance Ad min . Result: The Maintenance screen appears. 3 Clic k the plus sign (+) beside the CallPilot server t o expa nd the componen t tree. 4 Continue clic king the plus signs (+) until the componen[...]

June 2007 Monitoring multimedia hardware 1005r Server Maintenance and Diagn ostics 85 Vie wing the last diagnostics result Y ou can revie w the results of diagnos tics by clicking the Get Last Results button for a component. T o view the last dia gnostics result 1 Run CallPilot Manager and log on. 2 In CallPilot Manager , click Maint enance > Ma[...]

Monitoring multimedia hardware Standard 1.10 86 CallPilot  diagnostic result: pass or f ail  the date a nd time the t est was completed[...]

June 2007 Monitoring multimedia hardware 1005r Server Maintenance and Diagn ostics 87 W orking with the Multimedia Monitor The Multimedia Monitor sho ws the status of multimedia channels. The multimedia channels are the DSP port s that process the calls. The y are the voice, fax, and speech recognition channels. T o view or work with m ultimedia ch[...]

Monitoring multimedia hardware Standard 1.10 88 CallPilot 3 Do one of the follo wing: 4 Clic k Cour tesy Stop or Star t as required. Result: If you clic k Cour tesy Stop or Star t, you are a sked to conf ir m the Cour tesy Stop or Star t. Clic k OK. The selected channels ch ange to off-duty or on- duty status , according to the action yo u chose. N[...]

June 2007 Monitoring multimedia hardware 1005r Server Maintenance and Diagn ostics 89 W orking with the Channel Monitor The Channel Monitor sho ws the st atus of call channels. The call channels are the connections between the server and the switch that carry the call signals to CallPilot. T o view or work with call c hannel states 1 Run CallPilot [...]

Monitoring multimedia hardware Standard 1.10 90 CallPilot 3 Do one of the follo wing: 4 Clic k Cour tesy Stop or Star t as required. Result: If you clic k Cour tesy Stop or Star t, you are a sked to conf ir m the Cour tesy Stop or Star t. Clic k OK. The selected channels ch ange to off-duty or on- duty status , according to the action yo u chose. N[...]

1005r Server Maintenance and Diagn ostics 91 Chapter 7 Using CallPilot system utilities In this chapter Ov er view 92 Diagnostics T ool 93 PEP Maintenance utility 95 Session T race 96 CallPilot System Monitor 99[...]

Using CallPilot system utilities Standard 1.10 92 CallPilot Overview The follo wing table lists the CallPilot system utilities. Accessing the system utilities Y ou can access all CallPilot utilities from the CallPilot server in the Start > Programs > CallPilot > System Utilities menu. Utility Description Diagnostics T ool Allo ws CallPilo [...]

June 2007 Using CallPilot system utilities 1005r Server Maintenance and Diagn ostics 93 Diagnostics T ool Use the Diagnostics T ool to enab le or disable CallPilot startup diagnostics. CallPilot startup di agnostics automatically identify hardware problems that can e xist wh en the system and its services are started. When you disable startup diagn[...]

Using CallPilot system utilities Standard 1.10 94 CallPilot On the Diagnostics T ool dialog bo x, select Configuration > Maintenance Startup Diag > Disab le .[...]

June 2007 Using CallPilot system utilities 1005r Server Maintenance and Diagn ostics 95 PEP Maintenance utility The PEP Maintenance utility displays a list of all installed PEPs on the server and lets you uninstall PEPs. For information about installing or uninstalling PEPs, see the Installation and Conf igur ation T ask List (555- 7101-210). T o a[...]

Using CallPilot system utilities Standard 1.10 96 CallPilot Session T race The Session T race tool displays detaile d information about the acti vity in a user’ s mailbox and the state of th e message waiting indicator (MWI). The session information includes:  voice messaging  call answering  express messaging acti vity (messages compose[...]

June 2007 Using CallPilot system utilities 1005r Server Maintenance and Diagn ostics 97 T o find a session 1 F rom the Session T ype list, choose the type of session. To d i s p l a y a list of all session types, select All Session T ypes. 2 Enter as much inf or mation in the search criteria bo x es to identify the session you want to vie w . T o d[...]

Using CallPilot system utilities Standard 1.10 98 CallPilot Result: The session type inf ormation appears at the bottom o f the window . The follo wing exa mple show s Call Ans wering session type inf or mation. Figure 12: Call Ans wering session[...]

June 2007 Using CallPilot system utilities 1005r Server Maintenance and Diagn ostics 99 CallPilot System Monitor The System Monitor consists of three tabs, as described in the follo wing table. T able 13: System Monitor tabs System Monitor is a nondestructi ve tool that does not alter the beha vior of any CallPilot components. T o access the CallPi[...]

Using CallPilot system utilities Standard 1.10 100 CallPilot Figure 13: Channel Monitor with M1 CallPilot services The Service Name pane shows the st atus of services from a CallPilot perspectiv e. The W indo ws Services Control Panel can show that a service is running, b ut it may not be fully running or in service from a CallPilot perspecti ve. R[...]

June 2007 Using CallPilot system utilities 1005r Server Maintenance and Diagn ostics 101 The critical services that are requir ed for basic CallPilot call answering are listed in the follo wing table. For your reference, the equi v alent names as they appear in the W indows Control P anel are also listed. DSPs In the DSP pane, each DSP is represen [...]

Using CallPilot system utilities Standard 1.10 102 CallPilot Y our 1005r serv er has either one or three MPB96 boards. Each MPB96 board has 12 DSP sections em bedded on the board. DS30X links In the DS30X link pane, each DS30 row represents a separate DS30X link (also referred to as a DS30 link). Each box in the ro w represents one DS30X channel. T[...]

June 2007 Using CallPilot system utilities 1005r Server Maintenance and Diagn ostics 103 Figure 14: System Inf o tab The numbered items provide informat ion about the features purchased. Information about the underly ing op erating system appears in the top right corner , including the serv er IP addresses. PEP information and configured Serv ice D[...]

Using CallPilot system utilities Standard 1.10 104 CallPilot Figure 15: Legend/Help ta b[...]

1005r Server Maintenance and Diagn ostics 105 Chapter 8 Replacing basic chassis components In this chapter Removing a nd replacing the front bezel 106 Removing a nd replacing the server cov er 108 Removing a nd replacing the processor air duct 110 Replacing the po wer supply 112 Replacing a hard drive 114 Replacing the f our-fan asse mbly 118 Repla[...]

Replacing basic chassis components Standard 1.10 106 CallPilot Remo ving and replacing the fr ont beze l Remov e the front bezel to service th e hard drives and D VD combo drive. T o remove the fr ont bezel Figure 16: F ront bezel[...]

June 2007 Replacing basic chassis components 1005r Server Maintenance and Diagn ostics 107 1 Loosen the captiv e scre ws (A) on both sides of t he front beze l. The screws ca nnot be remo ved fro m the front bez el. Ref er to Figure 16 on page 106 . 2 Hold the fr ont bezel by the captive screws and lift it toward you. Place it in a secure location [...]

Replacing basic chassis components Standard 1.10 108 CallPilot Remo ving and replacing the server cover Remov e the server co ver if you must service the interior of the serv er . Note: If a component has a: T o remove the server cover 1 Po wer down the server , unplug all peripheral de vices and Ethernet cables, and disconne ct the A C power . 2 T[...]

June 2007 Replacing basic chassis components 1005r Server Maintenance and Diagn ostics 109 Figure 17: Ser v er cov er 5 Lift the cover straight up to rem ov e it from t he platform. T o replace the ser ver cover 1 Place the cov er o ver the chassis so that the side e dges of the co ve r sit just inside the chas sis sidewalls . The front of the cove[...]

Replacing basic chassis components Standard 1.10 110 CallPilot Remo ving and replacing the pr ocessor air duct Y ou must remove the air duct to access the processor assembly , four-fan assembly , and the memory modules. Because the processor air duct channels the airflo w within the chassis, be sure to reinstall the air duct before installing the c[...]

June 2007 Replacing basic chassis components 1005r Server Maintenance and Diagn ostics 111 Figure 18: Processor air duct 5 Lift the air duct from the ser ver platf or m and store it in a saf e location. T o replace the processor air duct 1 Place the processor a ir duct ov er the processor sock et and f our-f an assembly . Make sure you d o not pinc[...]

Replacing basic chassis components Standard 1.10 112 CallPilot Replacing the po wer supply The po wer supplies are hot-swappable and you can replace each power supply without po wering do wn the server . When to hot-swap the po wer supply A green LED on the po wer supply in dicates that the po wer supply is working p roperly . If the green LED on t[...]

June 2007 Replacing basic chassis components 1005r Server Maintenance and Diagn ostics 113 1 Depress and hold the g reen le v er (A) to disengage the po wer supply . Figure 19: P ower supplies 2 Grasp the black handle (B) an d pull the p ower supply from the chassis. 3 Inser t the replacement po wer supply . When inser ting the new po wer supply , [...]

Replacing basic chassis components Standard 1.10 114 CallPilot Replacing a har d drive T wo hot-swapp able SCSI dri ves are installed in your chassis. Y ou do not need to remove the chassis c ov er to ad d or replace a hot-swap hard driv e, but you must remo ve the front bezel to access the hard dri ves. T o replace a SCSI hard drive 1 Remov e the [...]

June 2007 Replacing basic chassis components 1005r Server Maintenance and Diagn ostics 115 Figure 20: F ront panel  Hard driv e 0 is on the right (T). The status LED of hard drive 0 is mar ked with the hard drive symbol and the number 0 (M).  Hard driv e 1 is on the left (R). The status LED o f hard drive 1 is mar ked with the hard drive symb[...]

Replacing basic chassis components Standard 1.10 116 CallPilot Figure 21: SCSI hard drive ca rr ier 5 Pivot the latch (A) into the upri ght position. 6 Pull out on the b lack le v er to slide the carrier from the chassis (B). 7 Remov e the ne w hard drive fr om its wrapper and place it on an antistatic surf ace . 8 With the driv e circuit-side down[...]

June 2007 Replacing basic chassis components 1005r Server Maintenance and Diagn ostics 117 Figure 22: Hard disk driv e location in carrier 10 With the b lac k lev er in the fully open po sition, slide the driv e assembly in to the chassis . 11 Inser t the replacement driv e in the ba y . The green latch at the front of the driv e carrier must be to[...]

Replacing basic chassis components Standard 1.10 118 CallPilot Replacing the f our -fan assembl y The four-f an cooling assembly is not hot-swappable. Y ou must power do wn the server and disconn ect it from the po wer supply . When to replace the cooling fan assembly When one or more of the fo ur coolin g fans is not turning, the remaining fans ro[...]

June 2007 Replacing basic chassis components 1005r Server Maintenance and Diagn ostics 119 Figure 23: Cooling f an assemb ly 6 Loosen the captiv e scre w (B) that att aches the f our-f an assembly t o the chassis. 7 Lift the f an module straight up and remov e it from the chassis. 8 Lowe r the new f an module into place . 9 Tighten the captiv e scr[...]

Replacing basic chassis components Standard 1.10 120 CallPilot Replacing the dual NIC car d Y our server has three lo w-profile PCI add-in cards. The RAID card is in slot 1 and the two dual NIC cards are in slots 2 and 3 (countin g from top to bottom). The tw o dual NIC card s are reserved for future use. PCI add-in cards are not hot-sw appable and[...]

June 2007 Replacing basic chassis components 1005r Server Maintenance and Diagn ostics 121 Requirements  Phillips (cross head) scre wdriv er , #1 and #2 bit  replacement dual NIC card  electrostatic dischar ge (ESD) grounding strap T o replace a dual NIC card 1 P o wer down the serv er , unplug all peripheral de vices and Ethernet cab les,[...]

Replacing basic chassis components Standard 1.10 122 CallPilot Figure 24: DS30X cab les f or high capacity Note: If you hav e the high capacity configuration with three MPB9 6 cards , label each cab le with the MPB96 slot number bef ore disconnecting them. I ncorrectly connected MPB96 cards do not ans wer calls . 6 Disconnect the SCSI ca ble atta c[...]

June 2007 Replacing basic chassis components 1005r Server Maintenance and Diagn ostics 123 Figure 25: SCSI cab le attached to RAID card 7 Lift the b lue tabs and pull up on the riser to remo ve the riser card assembly from t he chassis.[...]

Replacing basic chassis components Standard 1.10 124 CallPilot Figure 26: PCI riser card assemb ly 8 T ur n the riser card upside down and pla ce it on a table .[...]

June 2007 Replacing basic chassis components 1005r Server Maintenance and Diagn ostics 125 Figure 27: Low-riser PCI card 9 Release the ret ention bar (A). 10 Replace th e card in either slot 2 or 3 (the two uppe r slots in the preceding diag ram and not the low er slot as sho wn). 11 Loc k the retention bar in place . 12 T ur n the PCI riser card r[...]

Replacing basic chassis components Standard 1.10 126 CallPilot Figure 28: PCI riser assembly po wer cord 14 Hold the PCI riser assemb ly by t he two b lue handles (A) and push the assemb ly into the server board. Ref er to Figure 26 on page 124. 15 Line up the two groov es on the bac k lip of the PCI riser assembly with the pins on the rear panel a[...]

June 2007 Replacing basic chassis components 1005r Server Maintenance and Diagn ostics 127 Figure 29: PCI riser assembly rea r groov es 16 Reconnect the PCI riser assembly po wer cord. 17 Reconnect the SCSI cab le to the RAID card. 18 Reconnect all cab les. 19 Replace the chassi s cov er . 20 T ake the ESD st rap off . 21 P o wer up the se r ver an[...]

Replacing basic chassis components Standard 1.10 128 CallPilot Result: The board replacement is complete. 25 T est the system to ensure the ne w board is functioning properly . F or instr uctions, see “T esting th e CallPilot installation” in the Installation and Config uration T ask List (555- 7101-210 ).[...]

June 2007 Replacing basic chassis components 1005r Server Maintenance and Diagn ostics 129 Replacing the D VD combo drive The D VD combo driv e is not hot-swappable. Y ou must power do wn the system to replace the D VD combo dri ve. Requirements Y ou need a Phillips (cross head) scre wdriv er , #1 and #2 bit. T o replace the D VD combo drive 1 P o [...]

Replacing basic chassis components Standard 1.10 130 CallPilot Figure 30: D VD combo dr iv e assembly 6 Slide the D VD combo drive assemb ly from the chassis . Note: There are no cables to disconnect. 7 Remov e the scre w on the left side of the driv e assemb ly and sav e it f or installing the new D VD combo . 8 Remov e the D VD combo drive from t[...]

June 2007 Replacing basic chassis components 1005r Server Maintenance and Diagn ostics 131 b. Scre w the carrier shut with the three scre ws . c. Reconnect the power and ribbon cab les . 10 Slide the D VD combo drive assemb ly into the chassis. 11 With the black drive carrier handle in the fully open position, slide the dr ive assembly bac k into t[...]

Replacing basic chassis components Standard 1.10 132 CallPilot Replacing memory DIMMs Four Dual Inline Memory Modules (DIMMs) are installed on your server . Y ou must replace all four memory DIMMs with those in the Nortel replacement pack. Nortel does not support more than four DIMM modules in the 1005r server . T o replace the DIMM cards 1 P o wer[...]

June 2007 Replacing basic chassis components 1005r Server Maintenance and Diagn ostics 133 Figure 31: Memor y DIMM locations 6 Push the clips at each end of the DIMM soc kets out ward to the open positio n. 7 Remov e all the DIMMs. 8 Holding each DIMM b y the edges , remov e it from the antist atic env elope . 9 P osition the DI MM abov e the sock [...]

Replacing basic chassis components Standard 1.10 134 CallPilot 11 Push down on the top edge of the DIMM unt il the retaining clips snap into p lace. The retaining c lips must be fully closed f or th e DIMM to m ake proper contact w ith the se r ver board. 12 Install the othe r three DIMMs. 13 Replace the pro cessor air duct. 14 Replace the chassi s[...]

June 2007 Replacing basic chassis components 1005r Server Maintenance and Diagn ostics 135 Replacing the software feature ke y If you upgrade your system or con v ert it to high capacity , you must replace the software feature ke y with a new k ey . T o replace the software feature key 1 Remov e the ne w softw are f eature ke y from the p lastic ba[...]

Replacing basic chassis components Standard 1.10 136 CallPilot Figure 33: Inser ting the f eature ke y[...]

1005r Server Maintenance and Diagn ostics 137 Chapter 9 RAID operations In this chapter Outlining RAID functions 138 V eri fying the RAID fir mware 139 Configuring RAID using LSI320-1 controlle r and Ctrl+M 142 V eri fying consistenc y on the drives 145 RAID splitting 147 Replacing the RAID ca rd 151[...]

RAID operations Standard 1.10 138 CallPilot Outlining RAID functions Redundant Array of Ind ependent Disks (RAID) is a tech nology that can combine two or more dri ves for f au lt tolerance and con tinuous service. The CallPilot RAID controller is a PCI RAID SCSI card that pro vides high-performance disk mirroring with RAID Le vel 1. W ith Le vel 1[...]

June 2007 RAID operations 1005r Server Maintenance and Diagn ostics 139 V erifying the RAID firmware Y ou require the follo wing minimum RAID firmw are version:  1L37 T o verify the RAID firmware version T o determine what the current RAID firmw are version is on the RAID LSI320-1 controller , use either of the follo wing procedures: Press Ctrl+[...]

RAID operations Standard 1.10 140 CallPilot If the firmw are is not correct, perform a f irmware update. F or instructions, see “T o upgrade or do wngrade the RAID firmw are” on page 140. T o upgrade or downgrade the RAID firmware The firmw are of the RAID card is up graded through a flash proc ess. The flash process is initiated by runnin g th[...]

June 2007 RAID operations 1005r Server Maintenance and Diagn ostics 141 2.1005r server FRU/SDR firmware update 3.1005r server Board Management Controller (BMC) firmware update 4.LSI320-1 RAID controller firmware update 5.1005r system utility and SEL viewer 6.Goto DOS 5 Enter 4 to run t he LSI320-1 RAID card fir m ware update from the Nor tel CallPi[...]

RAID operations Standard 1.10 142 CallPilot Configuring RAID using LSI320-1 contr oller and Ctrl+M The configuration of the RAID card is stored on both the card and the hard dri ve. T ypically you are not required to reconfigure RAID unless you are making a change to th e RAID system (for example, if yo u replace the hard dri ves with higher capaci[...]

June 2007 RAID operations 1005r Server Maintenance and Diagn ostics 143 3 F rom the Obje cts menu, select Ad apter and press Enter . 4 F rom the Adapter men u, select F actor y Default. 5 Select Y es to confir m the selection and press Enter . 6 Press Ctrl+Alt+Delete when prompted to rest ar t system. 7 During bootup, press Ctrl+M to re-enter the R[...]

RAID operations Standard 1.10 144 CallPilot Result: The display changes t o ONLIN A01-01. 11 Select A01-02 and press the Spacebar . Note: The driv es blink when you select them. 12 Press Enter to End the Array . Result: The blinking st ops. 13 Press F10 to configure t he logical dr ive . 14 Press the spacebar to select Co nfiguration Arr ay . Resul[...]

June 2007 RAID operations 1005r Server Maintenance and Diagn ostics 145 V erifying consistency on the drives This optional consistency check on th e logical driv e of the RAID system ensures that the data on the dri ves is identical. If any errors are found, they are corrected automatically . Nortel strongly recommends that you do a consistency che[...]

RAID operations Standard 1.10 146 CallPilot Result: An end of session messa ge appears. 5 Clic k OK .[...]

June 2007 RAID operations 1005r Server Maintenance and Diagn ostics 147 RAID splitting Ensure that your system is in full working order and the RAID hardw are configuration is set up properly as described on page 142. Split the RAID before you install so ftware upgrades (PEPs). If you are performing a platform upgrade or migration, refer to the Upg[...]

RAID operations Standard 1.10 148 CallPilot At this point , the RAID is sp lit, and the drive marked F AILED is the bac kup drive and is no longer written to . Y ou can install a PEP on the system and use the bac kup driv e to back ou t of the installation. Figure 34: MegaRAID P o wer Console Plus drive status RAID synchr onization af ter installin[...]

June 2007 RAID operations 1005r Server Maintenance and Diagn ostics 149 T o synchroni ze the RAID after a successful PEP installation T o restore RAID to full service after a successful PEP installation: 1 Without shut ting down the server , from Windows , click Start > Programs > P ower Console Plus > Launch Clie nt . Note: Ensure that Ac[...]

RAID operations Standard 1.10 150 CallPilot 1 Restar t the ser ver and enter the Ctrl+M utilit y when prompted during system bootup . 2 F rom the Managemen t menu, select Objects and pr ess Enter . 3 Select Objects > Ph ysical Dr ive and press Enter . 4 Select F AIL D rive f or the d rive that is online (A01-1-On ln). Result: The drive shows as [...]

June 2007 RAID operations 1005r Server Maintenance and Diagn ostics 151 Replacing the RAID car d The RAID card is in lo w-profile sl ot 1 (counting from the top do wn) of the PCI riser assembly . PCI add-in cards are not hot-sw appable. Y ou must po wer down the system and remov e the po wer co rds before replacing the card. . CAUTION Risk of elect[...]

RAID operations Standard 1.10 152 CallPilot Requirements  Phillips (cross head) scre wdriv er , #1 and #2 bit  RAID card replacement kit  electrostatic dischar ge (ESD) grounding strap T o replace the RAID card 1 Po wer down the server , unplug all peripheral de vices and ethernet cables, and disconne ct the A C power . 2 Attach the ESD st[...]

June 2007 RAID operations 1005r Server Maintenance and Diagn ostics 153 Figure 35: DS30X cab les f or high capacity Note: If you hav e the high capacity configuration with three MPB9 6 cards , label each cab le with the MPB96 slot number bef ore disconnecting them. I ncorrectly connected MPB96 cards do not ans wer calls . 6 Disconnect the SCSI cab [...]

RAID operations Standard 1.10 154 CallPilot Figure 36: SCSI cable to RAID card 7 Lift the b lue tabs and pull up on the riser to remo ve the riser card assembly from t he chassis.[...]

June 2007 RAID operations 1005r Server Maintenance and Diagn ostics 155 Figure 37: PCI riser card assemb ly 8 T ur n the riser card upside down and pla ce it on a table .[...]

RAID operations Standard 1.10 156 CallPilot Figure 38: Low-riser PCI card 9 Release the ret ention bar (A). 10 Replace th e card (B). 11 Loc k the retention bar in place . 12 T ur n the PCI riser card right-side up and place it on a tab le. 13 Arrange th e PCI riser assembly red po wer cab le as shown in the f ollowing illustration to a void pinc h[...]

June 2007 RAID operations 1005r Server Maintenance and Diagn ostics 157 Figure 39: PCI riser assembly po wer cord 14 Reconnect the DS30X ca ble or ca bles to t he MPB96 card or cards . Y ou must re connect each cabl e to the s ame MPB96 card it was previously connected to. Use the labels you applied. 15 Hold the PCI riser assemb ly by t he two b lu[...]

RAID operations Standard 1.10 158 CallPilot Figure 40: PCI riser assembly rea r groov es 17 Reconnect the PCI riser assembly po wer cord. 18 Reconnect the SCSI cab le to the RAID card. 19 Replace the chassi s cov er . 20 T ake the ESD st rap off . 21 P o wer up the se r ver and log on to Windo ws. Result: The W indows New Hardware Found Wizard scre[...]

June 2007 RAID operations 1005r Server Maintenance and Diagn ostics 159 26 Configure the new RAID card. Ref er to “T o configure an LSI320-1 RAID system” on page 142. 27 T est the system to ensure the ne w board is functioning properly . F or instr uctions, see “T esting th e CallPilot installation” in the Installation and Config uration T [...]

RAID operations Standard 1.10 160 CallPilot[...]

1005r Server Maintenance and Diagn ostics 161 Chapter 10 Replacing or adding v oice pr ocessing boar ds In this chapter M1/CS1000 s witch connectivity 162 Locating the v oice processing boards 163 DSP numbering and location 164 Replacing an MPB96 bo ard 165 Upgr ading to high capacity 175[...]

Replacing or adding voice proc essing boards Standard 1.10 162 CallPilot M1/CS1000 s witch connectivity There are two v alid conf igurations for MPB96 boards with M1/CS100 0 switch connecti vity . The follo wing table sho ws valid conf igurations. T able 14: MPB96 with M1/CS1000 sw itch Determine which configuratio n applies to your system. T aking[...]

June 2007 Replacing or adding voice processing boards 1005r Server Maintenance and Diagn ostics 163 Locating the v oice pr ocessing boar ds Figure 41 on page 163 shows the rear panel of the 1005r serv er with the three full-height PCI card slots (C). The MPB96 voice processing boards occupy one or t hree full-height slots. In the follo wing diagram[...]

Replacing or adding voice proc essing boards Standard 1.10 164 CallPilot DSP numbering and location DSPs are the b uilt-in voice proce ssing components on MPB boards. DSPs are numbered to distinguish them in CallPilot maintenance programs, such as the Maintenance screen in CallPilot Manager . Each DSP supports up to ei ght multimedia channels. DSP [...]

June 2007 Replacing or adding voice processing boards 1005r Server Maintenance and Diagn ostics 165 Replacing an MPB96 boar d This section describes ho w to replace an MPB96 board. Y ou must replace an MPB96 board:  if the board becomes f aulty  when the PCI f irmware needs to be updated, and the board must be sent back to the factory . CAUTI[...]

Replacing or adding voice proc essing boards Standard 1.10 166 CallPilot MPB96 boards are not hot-swap pable and you must po wer do wn the system before replacing the cards. Requirements  Phillips (cross head) scre wdriv er , #1 and #2 bit  MPB96 replacement board  electrostatic dischar ge (ESD) grounding strap T o replace an MPB96 board 1[...]

June 2007 Replacing or adding voice processing boards 1005r Server Maintenance and Diagn ostics 167 6 Disconnect the DS30X cab le from the MPB96 ca rd in the full-size side of the PCI riser . Figure 43: DS30X cab les f or high capacity Note: If you hav e the high capacity configuration with three MPB9 6 cards , label each cab le with the MPB96 slot[...]

Replacing or adding voice proc essing boards Standard 1.10 168 CallPilot Figure 44: SCSI cab le attached to RAID card 8 Lift the b lue tabs and pull up on the riser to remo ve the riser card assembly from t he chassis.[...]

June 2007 Replacing or adding voice processing boards 1005r Server Maintenance and Diagn ostics 169 Figure 45: PCI riser card assemb ly 9 T ur n the riser card upside down and pla ce it on a table . 10 Disconnect the CT b us cable fr om the MPB96 cards (high capacity configuration only) .[...]

Replacing or adding voice proc essing boards Standard 1.10 170 CallPilot Figure 46: CT b us cab le attached to MPB96 boards . 11 Release the retent ion clip by loosening the b lue captiv e screw (A) as shown in the following diagram.[...]

June 2007 Replacing or adding voice processing boards 1005r Server Maintenance and Diagn ostics 171 Figure 47: Full-heigh t PCI card 12 Remov e the rear retention scre w (B) as shown in th e prev ious diagr am. 13 Replace the card and tighten the screws. Make sure the re d power cab le to the full-size PCI riser card is not pinched. 14 Reconnect th[...]

Replacing or adding voice proc essing boards Standard 1.10 172 CallPilot Figure 48: Full-size PCI r iser card red power cab le 17 Arrange th e PCI riser assembly po wer cab le as shown in the f ollowing illustration. Figure 49: PCI riser assembly po wer cab le[...]

June 2007 Replacing or adding voice processing boards 1005r Server Maintenance and Diagn ostics 173 18 Line up the two groov es on the bac k lip of the PCI riser assembly with the pins on the rear panel as s hown in the f ollowing illustration. 19 Hold the PCI riser assemb ly by t he two b lue handles (A) and push the assemb ly into the ser v er bo[...]

Replacing or adding voice proc essing boards Standard 1.10 174 CallPilot Result: The W indows New Hardware Found Wizard screen appears . 24 Click Ne xt. 25 Select the presented Nor tel MPB dr iv er (there is only on e). 26 Run the Configur ation Wizard to config ure the new h ardware . F or instr uctions, see Meridian 1 and CallPilot Server Configu[...]

June 2007 Replacing or adding voice processing boards 1005r Server Maintenance and Diagn ostics 175 Upgrading to high capacity This section describes ho w to upgrade your serv er hardware t o the high capacity configuration. Y ou need th ree MPB96 boards to supp ort the high capacity feature. MPB96 boards are not hot-swap pable and you must po wer [...]

Replacing or adding voice proc essing boards Standard 1.10 176 CallPilot 3 Attach the ESD strap to your wrist and attach the other en d to a known grounded connecti on. 4 Remov e the chassis co ver . Refer t o “Removing and replacing the ser v er cov er” on page 108 f or instructions . 5 Disconnect the red po wer cab le from the PCI riser assem[...]

June 2007 Replacing or adding voice processing boards 1005r Server Maintenance and Diagn ostics 177 Figure 52: PCI riser card assemb ly 9 T ur n the riser card upside down and pla ce it on a table . 10 Release the retent ion clip by loosening the b lue captiv e screw (A). 11 Remov e the rear retention scre w (B). 12 Add the new bo ards to slots 2 a[...]

Replacing or adding voice proc essing boards Standard 1.10 178 CallPilot Figure 53: Full-heigh t PCI card 13 Connect th e 3-drop CT bus cable to the MPB96 card s as shown in the f ollowing illustration.[...]

June 2007 Replacing or adding voice processing boards 1005r Server Maintenance and Diagn ostics 179 Figure 54: CT b us cab le attached to MPB96 boards 14 T ur n the PCI riser card right-side up . 15 Arrange th e PCI riser assembly red po wer cab le inside the riser assembly as sho wn in the f ollowing illustr ation to av oid pinching the cab le whe[...]

Replacing or adding voice proc essing boards Standard 1.10 180 CallPilot Figure 56: PCI riser assembly po wer cab le 17 Line up the two groov es on the bac k lip of the PCI riser assembly with the pins on the rear panel as s hown in the f ollowing illustration. 18 Hold the PCI riser assemb ly by t he two b lue handles (A) and push the assemb ly int[...]

June 2007 Replacing or adding voice processing boards 1005r Server Maintenance and Diagn ostics 181 Figure 57: PCI riser assembly alignment studs and slots 19 Reconnect the PCI riser assembly po wer cord. 20 Reconnect the CT b us cable . 21 Connect the DS30X cab les to the MPB96 cards as sho wn in the f ollowing illustration. Star t with the cable [...]

Replacing or adding voice proc essing boards Standard 1.10 182 CallPilot Figure 58: DS30X cab les f or high capacity 22 Replace the chassi s cov er . 23 T ake the ESD st rap off . 24 P o wer up the se r ver and log on to Windo ws. Result: The W indows New Hardware Found Wizard screen appears . 25 Click Ne xt. 26 Select the presented Nor tel MPB dr [...]

June 2007 Replacing or adding voice processing boards 1005r Server Maintenance and Diagn ostics 183 Result: The high capacity ex pansion is complete. 31 T est the multimedia ch annels to ensure the ne w MPB96 boards are functioning prop er ly . F or instr uctions, see “T esting th e CallPilot installation” in the Insta llation and Configur atio[...]

Replacing or adding voice proc essing boards Standard 1.10 184 CallPilot[...]

1005r Server Maintenance and Diagn ostics 185 Chapter 11 Maintaining the BIOS and system boar d firmware In this chapter Configur ing the 1005 r BIOS and fir mware 186 BIOS settings 190 Using system e v ent logs 193 Maintaining the onboa rd video and network cards 196[...]

Maintaining the BIOS and system boa rd firmware Standard 1.10 186 CallPilot Configuring the 1005r BIOS and firmware The Basic Input/Output System (BIOS) of your 1005r serv er is flash R OM-based code. Upgrade or reconf igure the BIOS using the utilities on the CallPilot Image D VD. The utility programs write updated code to the Flash R OM chips. F [...]

June 2007 Maintaining the BIOS and system board firmware 1005r Server Maintenance and Diagn ostics 187 When to upgra de the BIOS The CallPilot server is shipped to yo u with the required minimum BIOS and system board fi rmware v ersions. Upgrade the BIOS and system board firmw are only if your Nortel representativ e deems this necessary to solve a [...]

Maintaining the BIOS and system boa rd firmware Standard 1.10 188 CallPilot Result: The ser ver boots from the D VD and the Startup Menu appears . 1.Install CallPilot server image for 1005r then boot (recommended) 2.Install CallPilot server image for 1005r and exit to DOS 3.Utilities (BIOS, Firmware, etc...) 4 Enter 3 to select Utilities (BIOS, Fir[...]

June 2007 Maintaining the BIOS and system board firmware 1005r Server Maintenance and Diagn ostics 189 Result: The system reboots and the Sta r tup Menu appears . 4 Enter 3 to r un Utilities (BIOS, Fi rmware, etc...) from the Star tup Menu. If the Sta r tup Menu is not display ed, r efe r to “ T o disp lay the Nor tel CallPilot Image Menu” on p[...]

Maintaining the BIOS and system boa rd firmware Standard 1.10 190 CallPilot BIOS settings T able 15 on page 190 displays the 1005r server BIOS settings. As the system boots, press F2 to enter the 1005r BIOS. BIOS Settings that are in bold text are settings that are modif ied by Nortel. T able 15: BIOS settings Main Set the Date and th e language to[...]

June 2007 Maintaining the BIOS and system board firmware 1005r Server Maintenance and Diagn ostics 191 USB Configuration USB Function: Enabled Legac y USB Support: Auto Post64/100 Emula tion: Disabled USB2.0 Controller: Enabled USB2.0 Controller Mode: HiSpeed PCI Configuration Onboard V ideo: Enabled Dual Monitor V ideo: Disabled Onboard NIC: Enabl[...]

Maintaining the BIOS and system boa rd firmware Standard 1.10 192 CallPilot Security Al l Features Disabled Server This is a vie w only menu Serial Power Console BIOS Redirection Port: Disabled Baud Rate 19.2k Flow Control: CTS/R TS T erminal T ype: VT100+ A CPI Redirection: Disabled Serial Port Console: Serial B Event Log Conf iguration Clear All [...]

June 2007 Maintaining the BIOS and system board firmware 1005r Server Maintenance and Diagn ostics 193 Using system e vent logs The system e vent logs record all th e hardware e vents that tak e place while the system boot s up and functions. Y ou can view these lo gs ev en when the system is not operational through the utilities on the CallPilot I[...]

Maintaining the BIOS and system boa rd firmware Standard 1.10 194 CallPilot 6 Choose Run SEL Viewer Utility and clic k Continue. Result: The S EL Viewer screen appe ars. 7 Use the arrow ke ys to scroll th rough the syste m e vents. The details of the curren tly selected e vent appear on the bottom of the screen. 8 When y ou finish viewing ev ents ,[...]

June 2007 Maintaining the BIOS and system board firmware 1005r Server Maintenance and Diagn ostics 195 If you do not ha v e the image D VD, you can clear th e system ev ent logs from BIOS with the follo wing procedure: 1 Restar t the PC , and press F2 when prom pted. 2 When the BIOS windo w appears, select Server > System Managem ent Event Lo g [...]

Maintaining the BIOS and system boa rd firmware Standard 1.10 196 CallPilot Maintaining the onboar d video and netw ork car ds Network car d failure The network cards are inte grated into the server board. If the network cards fail, you must replace the serv er . Video card failure The video card is integrated into th e server board. If the video c[...]

1005r Server Maintenance and Diagn ostics 197 Inde x A alarm board replacement of 132 Alarm Monitor 66 alarms about 64 , 66 in vestigating 66 alert icons, component states 76 application event log definition 44 arp command 53 parameters and descriptions 53 running from W indows 54 syntax 53 B bezel, front 108 remov al of 106 replacement of 107 BIOS[...]

Index Standard 1.10 198 CallPilot call, working with 89 – 90 disabling 70 multimedia, working with 87 – 88 chkdsk utility 58 parameters and descriptions 58 running from W indows 59 syntax 58 commands, TCP/IP arp 53 ipconfig 48 nbtstat 54 netstat 57 ping 50 tracert 51 components CallPilot Manager maintenance acti vities 74 dependenci es 64 diagn[...]

June 2007 Index 1005r Server Maintenance and Diagn ostics 199 tracert 51 Diagnostics section, Maintenance screen 73 Diagnostics T ool 92 diagnostics tool TCP/IP 48 diagram rear panel slot locations 20 E Event Bro wser , using 68 – 69 ev ent log application 44 security 44 system 44 ev ent logs types, description 44 vie wing 45 eve n ts about 64 , [...]

Index Standard 1.10 200 CallPilot I indicators 196 integrated diagnostics running 83 – 84 troubleshooting failures 83 when to run 82 ipconf ig command 48 flags and descriptions 49 running from W indows 49 syntax 48 ipconfig default 48 L LED, non-illumination of 113 Legend/Help tab 103 location MPB96 DSP 164 logs ev ent types vie wing 44 eve n t, [...]

June 2007 Index 1005r Server Maintenance and Diagn ostics 201 N nbtstat command 54 parameters and descriptions 55 running from W indows 56 syntax 54 netstat command 57 parameters and descriptions 57 syntax 57 networ k card failure 196 P parts, obtaining replacement 23 PEP Maintenance utility 92 , 95 ping command 50 parameters and descriptions 50 ru[...]

Index Standard 1.10 202 CallPilot server co ver 108 remov al of 108 Session T race utility 96 startup pro blems what to do 36 Stop, description 79 system e vent log definition 44 System Info tab 102 System Monitor 92 Channel Monitor tab 99 Legend/Help tab 103 System Info tab 102 System Monitor ut ility 99 system utilities System Monitor 99 T TCP/IP[...]

June 2007 Index 1005r Server Maintenance and Diagn ostics 203 V video card, failure 196 vie wing 45 W W indows vie wing 45[...]

Index Standard 1.10 204 CallPilot[...]

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1005r Server Maintena nce and Diagnostics CallPilot Release 4.0 Document Number: 555-7101-512 Document V e rs ion : Standard 1.10 June 2007 Copyright © 2007 Nortel Networks. All Rights Reserved. T o pro vide feedback or repor t a problem in this document, go to www .nortel.com/do cumentfeedback . The information in this document is subject to chan[...]