Nortel Networks 150 manual

Part No. P0919416 0 3 CallPilot 150 T elephone Administration Guide[...]

2 P0919 416 03 CallPilot 150 T elephone Administration Guide Cop yright © 2002 Nortel Netw orks All rights reserved. 2002. The inform ation in thi s doc ument is sub ject to change without notice. The stat ements, con f iguratio ns, tech nical data, an d recomme ndation s in this d ocument are be lie v ed to be ac curate a nd reliab le, b ut are p[...]

Contents 3 CallPilot 1 50 T elepho ne Adm inistration G uide Contents Chapter 1 Gett ing star ted with Cal lPi lot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 About Cal lPilot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 CallPilot features . . . . .[...]

4 Contents P0919 416 03 Chapter 4 W orki ng with mail boxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Adding a Subs criber mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 5 Adding a Guest ma ilbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

Contents 5 CallPilot 1 50 T elepho ne Adm inistration G uide Chapter 7 W orking wit h CCR T r ees . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Building a CCR T ree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 3 Creating a Ho me node . . . . . . . . . . . [...]

6 Contents P0919 416 03 CallPilot d ef ault system options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 7 Language availability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 7 Group Lis t leading digit . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

7 CallPil ot 150 Tel ephone Admi nistrati on Guid e Chapter 1 Getting st arted with CallPilot About CallPilot CallPil ot is a v ersati le b usine ss communi cations t ool t hat you can use to: • answer i ncoming call s • of fer call ers a sel ecti on of op tions to r oute t heir cal ls or acces s info rmation • pro vide a dv ance d v oicem ai[...]

8 Chapter 1 Getti ng sta rted with C allPilo t P091941 6 03 CallPilot optio ns CallPil ot has two options t o enhanc e your o f f ice communicat ions. Y ou need a softwa re authori zati on code to e nable a CallPilo t opti on. Conta ct you r v endor if you w ant to trial or purchase a sof twar e auth orizati on code. CallPil ot opt ions are: Messag[...]

Chapter 1 Getting s tarted wi th Call Pilot 9 CallPi lot 150 Telepho ne Adm inistr ation Gui de Ho w to g et h elp USA and Canada A ut horized Distributor s - IT AS T echnical Suppor t Telephone: 1-800-4NORTEL ( 1-800-466- 7835) If you al ready hav e a PIN Code , you can ent er Expres s Routi ng Code (ERC) 19 6#. If you do not yet have a PIN Cod e,[...]

10 Cha pter 1 Getting started with CallP ilot P091941 6 03[...]

11 CallPil ot 150 Tel ephone Admi nistrati on Guid e Chapter 2 Using CallPilot Who can use CallPilo t CallPil ot can be used by outside call ers an d mailbox o wners (subscr ibers) i n your compan y . Subscri bers at yo ur of fice can use Cal lPilot f rom an y dis play tel ephone tha t is conne cted t o your telepho ne syst em. Subscri bers ou tsid[...]

12 Cha pter 2 Using Ca llPi lot P091941 6 03 Using the dia lpad The b utt ons on you r disp lay te lephone di alpad act as both numb ers and letter s. Each b utton repres ents a number and le tter s of the a lphabe t. Number s an d letter s on the dialp ad. The disp lay ca n sho w up to 16 char acter s. Whether the p rompt remain s on th e disp lay[...]

Chapter 2 Usin g CallPi lot 13 CallPi lot 150 Telepho ne Adm inistr ation Gui de Symbols and co n ventions used in this g uide These con ve ntions and symbo ls are us ed to r epresent the Bus iness Series T erminal dis play an d dialpad . Abou t te leph one b uttons This tab le sho ws the Nortel Network s Busine ss Seri es T erminal b uttons . Use [...]

14 Cha pter 2 Using Ca llPi lot P091941 6 03[...]

15 CallPil ot 150 Tel ephone Admi nistrati on Guid e Chapter 3 CallPilot mailbo x e s About installing mailbo x es Y ou instal l mailbox es b y enabl ing a s oftw are au thorizat ion co de. The s oftw are au thorizat ion co de enables the numbe r of mailb ox es tha t you can ad d to Cal lPilot. On CallPi lot 150 you can ha v e a maximum of 200 s ub[...]

16 Cha pter 3 CallPilot mailbox es P091941 6 03 General Deliver y Mailbo x The Genera l Deli very Mailbo x is you r compan y mail box. It is creat ed aut omaticall y when th e system is ini ti al ized fo r th e f i rs t time. The General Deli very Mail box stores messa ges fr om cal ler s when the Ope rator i s not a v a ilable, f rom cal lers who [...]

Chapter 3 Call Pilot mai lboxes 17 CallPi lot 150 Telepho ne Adm inistr ation Gui de Guest mailb o xes Create Gue st mai lboxe s for people who do not ha v e an op erating e x tensi on b ut requ ire a mailbox. A Gu es t m ai lbo x mus t be init ia liz ed by t he ma ilbo x owner b ef ore it ca n re ce iv e mes s age s. When you cre ate Guest mailbox[...]

18 Cha pter 3 CallPilot mailbox es P091941 6 03 Make sur e the leading di git o f Guest mail box numbe rs is dif fer ent from t he lea ding digi t of t he ext ensio ns. If you mus t use t he same le ading di git, ensure the Guest ma ilbox n umbers are “out-of -rang e” ex tensi on numbers . T o test if an e xten sion is ou t-of- range, di al it [...]

Chapter 3 Call Pilot mai lboxes 19 CallPi lot 150 Telepho ne Adm inistr ation Gui de Mailbo x Cla ss of Ser vice Class of Service ( COS) v al ues reduc e the a mount of pro gramming y ou do when you add a mail box . Ins te ad o f en teri ng values f or s everal fea tur es, yo u ca n se le ct t he C O S a pp rop ria te fo r a mailbox. Y ou enter the[...]

20 Cha pter 3 CallPilot mailbox es P091941 6 03 Class of Ser vice v alues * If the Message Networking option is i nstalled. 0 = indef inite; ne v er e xpire, P = Primar y Language, A = Alternate Language C l a s s o f S e r v i c e 12345678 P r o m p t l a n g u a g e PAPAPAPA Mailbo x message ti me (in minu tes) 15 15 15 15 5 5 20 20 M e s s a g e[...]

Chapter 3 Call Pilot mai lboxes 21 CallPi lot 150 Telepho ne Adm inistr ation Gui de Mailbo x p r oper ties Apart fr om mailbox Cla ss of Servic e sett ings, y ou can chang e thes e mailb ox propert ies: • Company Direct ory • Messag e W aiting Notif i catio n • Outd ial r o ute • Alterna te e xte nsions • Expr ess Me ssag ing L ine • C[...]

22 Cha pter 3 CallPilot mailbox es P091941 6 03 Y ou can apply diali ng restr ictions to dis play t elepho nes and the e xtensi ons con nected to the system . F or more infor mation o n rest ricting outdia ling r efer to “Restr icti ng outd ialing” o n page 23 . If you s et the Outdia l route t o an ythi ng b ut Non e, there i s a pot ential fo[...]

Chapter 3 Call Pilot mai lboxes 23 CallPi lot 150 Telepho ne Adm inistr ation Gui de Call Scree ning Call S cre e nin g let s su b scri ber s de te rmi ne wh o is call ing b efo re th ey accep t a ca ll. C all S c ree nin g is usef ul if there is no Call er ID a vailabl e. The s ystem reco rds th e call er’ s name, c alls t he subscri ber’ s te[...]

24 Cha pter 3 CallPilot mailbox es P091941 6 03 Initializing a mailb o x Initi alizing a mailbo x prepares the mai lbox to r ecei ve messages. A mai lbox c annot rec ei v e and store me ssag e s a nd do es n ot a pp ea r in t he Co mp any D ire cto ry until it is init iali zed . Initia liz ing a m ail b ox i n v olves: • choosing a pass word f ro[...]

25 CallPil ot 150 Tel ephone Admi nistrati on Guid e Chapter 4 W orki ng with ma ilbo x es Adding a Subscriber mailbo x Assign a ll Subscr iber mail boxes mailbox n umbers that beg in with t he same di git. Th is helps you to identi fy th e mail box type . If th e sy stem ti mes out b efore you e nter a ll the v alu es f or a mai lbox, us e the pr [...]

26 Cha pter 4 Working with ma ilboxes P091941 6 03 12 Press NEXT if you wa nt to u se a line or press CHNG if you w ant to u se a li ne within a lin e pool. 13 Enter the Line or Pool number a nd pres s OK . Line numbers must be b etween 1 and 500. Although li ne pool s are lab elled by a lett er suc h as A, B or C, CallPilot accep ts only n umbers.[...]

Chapter 4 Working w ith mailb oxes 27 CallPi lot 150 Telepho ne Adm inistr ation Gui de Adding a Guest mailbo x Assign al l Guest mailbox es mai lbox number s that begi n with t he same dig it. Thi s help s you to identi fy the mailbox type. T o add a Guest mailbo x 1 Press ≤ ·° ‹ . Enter the System Admin istrat or mailbox n umber and passw o[...]

28 Cha pter 4 Working with ma ilboxes P091941 6 03 Adding an Inf ormation mailbo x Assign a ll In formation mailbo xe s mailbox numbers that be gin with t he sa me digit. This he lps yo u ident ify the m ai l b ox t ype . Ass ign a C la ss o f Se rvic e th at ha s th e m ax imum mes sag e le ngt h. T o accommodate an a v er age Infor mation Mai lbo[...]

Chapter 4 Working w ith mailb oxes 29 CallPi lot 150 Telepho ne Adm inistr ation Gui de Adding man y mailbo xes Y ou can sa v e ti me by cr ea ti ng mul ti pl e mai lbo xe s whe n you set up Cal lP ilot 1 50 fo r the f irst time, or when you need to add a lar g e number of mai lbox es to the Cal lPilot s ystem. Adding ma ny mailbox es c reates S ub[...]

30 Cha pter 4 Working with ma ilboxes P091941 6 03 6 Enter a Cla ss of Se rvice fr om 1 to 16 . 7 Press NEXT if you do not want t o assi gn outdial ing and go t o step 11 or press CHNG . 8 Press NEXT if you wa nt to u se a line or press CHNG if you w ant to u se a li ne within a lin e pool. 9 Enter the Line or Pool number a nd pres s OK . Line numb[...]

Chapter 4 Working w ith mailb oxes 31 CallPi lot 150 Telepho ne Adm inistr ation Gui de About mailbo x passw or ds Each mail box is p rotected by a pas sword es tabli shed b y the mailb ox o wner . When you add a mail box to Ca llPi lot Ma nag er, th e pa sswo rd 0 0 00 i s ass ign ed. T his is th e de fault pas swor d. T o use a mailbox, a mailbox[...]

32 Cha pter 4 Working with ma ilboxes P091941 6 03 Changing a m ailbo x After yo u add a mai lbox, you c an chang e the mailb ox: • passw ord •e x t e n s i o n • Cla s s of S e rvi ce •d i s p l a y n a m e • appeara nce in t he Compan y Dire ctory • Me ss age W aiting No ti ficati on • outdial route • Alterna te e xte nsion • Ex[...]

Chapter 4 Working w ith mailb oxes 33 CallPi lot 150 Telepho ne Adm inistr ation Gui de 8 If you wa nt to c hange t he e xte nsion numb er , press CHNG or press NEXT an d go to s tep 10. 9 Enter the ne w e xte nsion n umber and pre ss NEXT . 10 If you wa nt to c hange t he Class of Servi ce, pre ss CHNG or press NEXT an d go to s tep 12. 11 Enter a[...]

34 Cha pter 4 Working with ma ilboxes P091941 6 03 20 Enter the Line or Pool number a nd pres s OK . Line numb ers mus t be betwee n 1 an d 500 . Althoug h l ine p ool s ha v e a lett er such a s A, B or C, Call Pilot accepts o nly numbers. If you enter a l ine pool us e 1 for A, 2 for B, 3 f or C, and so on. 21 Press OK . Steps 22 th rough 26 appe[...]

Chapter 4 Working w ith mailb oxes 35 CallPi lot 150 Telepho ne Adm inistr ation Gui de Deleting a mailb o x Before yo u delet e a mailbo x, ensur e the mailbox o wner h as list ened to all t heir mess ages. When a mailbox i s dele ted, all messages stor ed in t hat mailbo x are de leted and the mai lbox i s dele ted automa ticall y from t he Compa[...]

36 Cha pter 4 Working with ma ilboxes P091941 6 03 About Group Lists Y ou can create a maximum of 99 Group Li sts on you r syst em. Each Group Li st ca n contain a maximum of 300 mailbox es . Before you add Group Lists, pr epare a group ma ilbox memb er list . This li st must contain: • the Group List name – ma ximum 16 cha racters long • the[...]

Chapter 4 Working w ith mailb oxes 37 CallPi lot 150 Telepho ne Adm inistr ation Gui de Adding a Gr oup List A mailbox mus t be in itiali zed bef ore you ca n add it to a Group List. F or inform ation on ho w to initi alize a mai lbox, ref er to “I nitiali zing a mail box” on page 24 . T o add a Gr oup List 1 Press ≤ ·°‹ . Enter the Syste[...]

38 Cha pter 4 Working with ma ilboxes P091941 6 03 Changing a G r oup List At an y time you can: • change a Gr oup Lis t displa y name • add, delete or vie w Group List members Y ou cannot change a Group Li st numbe r . T o change a Group Li st number , you must dele te th e Group List and ad d ne w member mai lbox numbers as a ne w Group List.[...]

Chapter 4 Working w ith mailb oxes 39 CallPi lot 150 Telepho ne Adm inistr ation Gui de 12 Press ADD to add a mailbox numbe r to t he Group Lis t or press DEL to delete a ma ilbox number from t he Group List or press VIEW to vie w the members of the Gr oup List. 13 Enter the number of the mailbo x you w ant to add or delete. 14 After you mak e th e[...]

40 Cha pter 4 Working with ma ilboxes P091941 6 03 Deleting a Group List Y ou can delete a Group Li st at an y t ime. When yo u delet e a Group Li st, th e Group List number i s re-ass ign ed by Call Pil ot t he ne xt ti me y ou add a Gr oup List. De le ti ng a Gr oup List does not dele te any mailbox es from the Call Pilot system. T o delete a Gro[...]

41 CallPil ot 150 Tel ephone Admi nistrati on Guid e Chapter 5 Setting up the A utomated Attendant Abou t the A u tomate d Atten dant The Automat ed Attendan t answer s your company ’ s inco ming phone lines wit h a pre recorded greeti ng sel ected fr om the Gre eting T able, acc ording to t he ti me of day . Y ou can recor d and assi gn dif fere[...]

42 Cha pter 5 Setting u p the Auto mated A ttendan t P091941 6 03 Greeting T ables Greetin g T ables store t he record ings pl ayed by the Automat ed Attendan t to incomi ng cal lers. CallPil ot has four Greet ing T ables. Y ou can record a total of 40 Co mpan y Greeting s, b ut o nly fou r greeti ngs can be ass igned to a Greetin g T able at an y [...]

Chapter 5 Setting u p the A utomate d Attendant 43 CallPi lot 150 Telepho ne Adm inistr ation Gui de About Company Greetings Before you re cord your Company Gre eting s, decide what type of greet ings you wa nt to use for the incoming p hone li nes, an d what yo u want the gree tings to say . There are four greetin g times that reflec t th e Mornin[...]

44 Cha pter 5 Setting u p the Auto mated A ttendan t P091941 6 03 Recor ding a Greeting Do not use Handsfr ee to r ecord your comp an y Greeting s. Speak dir ectl y into the phone ha ndset. T o recor d a compan y Greeting 1 Press ≤ ·°‹ . Enter the System Admin istrat or Mailbox nu mber and passw ord, and then pr ess OK . 2 Press AA . 3 Press [...]

Chapter 5 Setting u p the A utomate d Attendant 45 CallPi lot 150 Telepho ne Adm inistr ation Gui de Setting up a Greeting T able T o set up a Greet ing T able you: • can reco rd a Cus tom prompt if you w ant to repla ce the Auto mated Att endant Menu • assign Gr eeti ngs for ea ch time of day to t he Gree ting T ables • assign a langua ge pr[...]

46 Cha pter 5 Setting u p the Auto mated A ttendan t P091941 6 03 T o set up a Greeting T ab le 1 Press ≤ ·°‹ . Enter the System Admin istrat or Mailbox nu mber and passw ord, and then pr ess OK . 2 Press AA . 3 Press TABLE . 4 Enter a Gre eting T able number from 1 t o 4 and p ress OK . 5 Press CHNG . 6 Press REC . At the tone , record yo ur[...]

Chapter 5 Setting u p the A utomate d Attendant 47 CallPi lot 150 Telepho ne Adm inistr ation Gui de 15 Press NEXT . 16 Press CHNG . 17 Enter the ex tensi on of the Gr eeti ng T able Attendant . 18 Press NEXT . T o r eturn the Gre eting T able Attendant b ack to none after a n exte nsion ha s been entered, y ou must pr ess CHNG and th en £ . 19 Pr[...]

48 Cha pter 5 Setting u p the Auto mated A ttendan t P091941 6 03 32 Press CHNG . 33 Enter the Non-b usiness start time an d press AM or PM . 34 Press DAY . 35 Repeat ste ps 23 th rough 34 for each d ay of t he week. 36 Press • to retu rn t o the Au to Atdt Ad min display and cont inue sett ing up G r eeti ng T abl es or press ® to end th e se s[...]

Chapter 5 Setting u p the A utomate d Attendant 49 CallPi lot 150 Telepho ne Adm inistr ation Gui de Configuring line answering CallPil ot can answer all of you r inco ming li nes, or just t he li nes you spec ify . Before CallPil ot can answ er an inc omin g lin e, yo u m u st as sign the line and set th e An swe r s tat u s to Y es. Each line you[...]

50 Cha pter 5 Setting u p the Auto mated A ttendan t P091941 6 03 Changing lin e configurat ion Y ou can vie w or c hange t he answe r status of an y lin e that is added t o CallPil ot. T o change or view ho w a li ne is ans wer ed 1 Press ≤ ·°‹ . Enter the System Admin istrat or Mailbox nu mber and passw ord, and then pr ess OK . 2 Press AA [...]

Chapter 5 Setting u p the A utomate d Attendant 51 CallPi lot 150 Telepho ne Adm inistr ation Gui de Assigning the number of ring s bef ore CallPilot answer s Y ou can assign the syste m to answer incoming cal ls aft er a specif i ed number of ri ngs. The number of ring s ranges f rom 0 to 12. If you l ea v e the numbe r of r ings at ze ro, th e sy[...]

52 Cha pter 5 Setting u p the Auto mated A ttendan t P091941 6 03 Settin g up T ouc ht one Ga te W ith T ouch tone Gat e incoming c alls can be rout ed more quickl y . W ith T ouch tone Gat e you can ha ve the st andar d v oice pr ompt play or you can record your o wn custom pr ompt. If you choose the sta ndard pro mpt, th e follo win g prompt pl a[...]

Chapter 5 Setting u p the A utomate d Attendant 53 CallPi lot 150 Telepho ne Adm inistr ation Gui de 6 Press NEXT t o choos e the cust om v oice pro mpt or press CHNG to disabl e T ouchtone Gate. 7 Press CHNG to change t he custom v oi ce pro mpt Greetin g number or press OK to a ccept the custom v oice prompt Greeti ng number and go to step 11. 8 [...]

54 Cha pter 5 Setting u p the Auto mated A ttendan t P091941 6 03 About the CLID Rou ting T able Set up a CLI D T able to control ho w calls ar e routed b ased on the Caller Id entif icat ion of cal lers. T o use a CLID T able, yo ur incoming lines must be equipped wit h Call er Ident if icati on servic e. If an in com in g c all h as a C LID v alu[...]

Chapter 5 Setting u p the A utomate d Attendant 55 CallPi lot 150 Telepho ne Adm inistr ation Gui de T o route a phone n umber 1 Press ≤ ·°‹ . Enter the System Admin istrat or Mailbox nu mber and passw ord, and then pr ess OK . 2 Enter ⁄⁄ . 3 Press ADD . 4 Enter the phone numbe r o r the lea ding di gits of a phon e number (up to 1 3 digi[...]

56 Cha pter 5 Setting u p the Auto mated A ttendan t P091941 6 03 T o change or delete a phone number in the CLID Routing T able 1 Press ≤ ·°‹ . Enter the System Admin istrat or Mailbox nu mber and passw ord, and then pr ess OK . 2 Enter ⁄⁄ . 3 Press CHNG . 4 Enter the phone numbe r you w ant to ch ange or delete a nd pres s OK . 5 Press [...]

57 CallPil ot 150 Tel ephone Admi nistrati on Guid e Chapter 6 Custom Call Routing About Cust om Call Rout ing W ith Custom Call Rout ing (CCR) you can re place Automated Attendant menus wit h a CCR T ree that of fers caller s additi onal c hoices. Cal lers who reach a CCR T ree hear the CCR Home no de imm ed iat ely afte r the Com pany Gr eet ing [...]

58 Cha pter 6 Custom Ca ll Rout ing P091941 6 03 Planning and designing a CC R T ree T o plan a nd design a CCR T r ee you: • determi ne the fre quently- calle d departmen ts and ex tensions that y ou can incl ude in a CCR Tr e e • mak e a list of the goods an d service s you w ant t o mentio n in Infor mation messages • create the mai lboxe [...]

Chapter 6 Cus tom Call Routing 59 CallPi lot 150 Telepho ne Adm inistr ation Gui de Inf ormat ion Messages An Informa tion Message is a me ssage y ou record t o tel l calle rs about i nformat ion ab out good s or servic es a v ailable from your comp an y . Y ou can tel l cal lers abo ut inf ormati on such as sales, speci als , co mp a ny e vents, b[...]

60 Cha pter 6 Custom Ca ll Rout ing P091941 6 03 Mailbo x nodes Y ou can crea te Mailbox n odes to gi v e c allers a mailbox wher e the y c an lea v e a mes sage. F or e xample: Y ou have r eached the I dea l Of f ice Machines Or der Desk mail box. Af t er t he t one , lea ve y our n ame, addr ess, telephone n umber , and the nu mber of the item y [...]

Chapter 6 Cus tom Call Routing 61 CallPi lot 150 Telepho ne Adm inistr ation Gui de An example of a CCR T ree Mailbo x T o be in clude d on our mail ing li st le a v e you r name and address afte r the tone . Destinatio n: PREV Sub-menu T o place an ord er pres s ⁄ T o speak to the order desk press ¤ Sub-menu T o lea v e an order request pre ss [...]

62 Cha pter 6 Custom Ca ll Rout ing P091941 6 03[...]

63 CallPil ot 150 Tel ephone Admi nistrati on Guid e Chapter 7 W orking with CCR T ree s Building a CCR T ree To b u i l d a C C R Tr e e 1 Create t he Home nod e. The Home node c an be ei ther a Menu node or an Informat ion node. If the Home node i s an In formati on node : • record a n Info rmat ion mess age If the Home node i s a Menu nod e: ?[...]

64 Cha pter 7 W orking with CCR Tree s P091941 6 03 Creating a Hom e node Begi n to b uil d a CCR T ree by creating a Ho me node. Cre ate a Home menu node if you w ant to gi v e cal lers a l ist of o ptions . Creat e an Infor mation message Ho me node if you w ant ca llers t o disconne ct af ter the y he ar the Infor mation message. T o cre at e a [...]

Chapter 7 Working with CCR Tre es 65 CallPi lot 150 Telepho ne Adm inistr ation Gui de Adding nodes to the Hom e node If you cr eate a CCR T ree with a Home menu node, an d you ha v e more choice s than y ou can con venien tly f it in the Home men u, you can create s ub-node s. T o create sub-node menus, ad d a Menu node to your Home men u node. If[...]

66 Cha pter 7 W orking with CCR Tree s P091941 6 03 Adding a Menu node Create a Menu n ode t o or g ani ze cho ic es fo r your call er s, or when you ha v e more cho ices th an can f it on o ne menu. Y ou can add a men u node t o a CCR T ree at any time. T o add a Menu node 1 Press ≤ ·°‹ . Enter the System Admin istrat or Mailbox nu mber and [...]

Chapter 7 Working with CCR Tre es 67 CallPi lot 150 Telepho ne Adm inistr ation Gui de 14 Press END . 15 Press SAVE . 16 Press YES . 17 This displ ay appe ars br iefly . 18 Press ® to end t he sess ion. Path: RE TR Y E N D O K Tree: x SAVE PR I N T Q U I T Save as tree x YES O T H R Q U I T Tree saved CCR Adm in ADM IN[...]

68 Cha pter 7 W orking with CCR Tree s P091941 6 03 Adding an Inf ormation nod e An Informa tion node i s an I nformation mailbox that you add to a CCR T ree. Y ou can use an Informat ion mai lbox to gi v e cal lers inf ormati on such as s pecia ls, compa n y e v ents, b u sines s hours or pric e lists . Y ou can add an I nformat ion nod e to a CCR[...]

Chapter 7 Working with CCR Tre es 69 CallPi lot 150 Telepho ne Adm inistr ation Gui de 13 Select a d estin ation: press PREV if you wa nt to ret urn th e ca ller to th e previou s m en u or press HOME if y ou wa n t to r etur n th e c all er to the Hom e node or press DISC if you w ant t o disc onnect th e call . For m ore in formation on des tinat[...]

70 Cha pter 7 W orking with CCR Tree s P091941 6 03 Adding a Mailbo x node Adding a mai lbox no de gi ves caller s a mailbox where t he y can lea ve a messag e or list en to an Informat ion mess age, de pending on the ma ilbox type . Y ou create a Mailbox node by gi ving it a Pat h number a nd ass igning a mai lbox nu mber . Y ou can add a Mailb ox[...]

Chapter 7 Working with CCR Tre es 71 CallPi lot 150 Telepho ne Adm inistr ation Gui de 11 Select a d estin ation: press PREV if you wa nt to ret urn th e ca ller to th e previou s m en u or press HOME if y ou wa n t to r etur n th e c all er to the Hom e node or press DISC if you w ant t o disc onnect th e call . For m ore in formation on des tinat[...]

72 Cha pter 7 W orking with CCR Tree s P091941 6 03 Adding a T ransfer node A T r ansfer node di rects a c alle r to an in ternal or an e xte rnal n umber . Y ou can add a T ransfer node to a C CR Tree at any t ime. T o ad d a T ransfer to an internal e xtensio n 1 Press ≤ ·°‹ . Enter the System Admin istrat or Mailbox nu mber and passw ord, [...]

Chapter 7 Working with CCR Tre es 73 CallPi lot 150 Telepho ne Adm inistr ation Gui de About transfer s to e xternal n u mber s When C a llP ilo t tran s fers a ca ll us ing a CC R external tran sfe r , it uses two li nes . A n i nco ming lin e connects the c aller to the CCR T ree and an outgoin g line transfe rs the caller to the e xtern al telep[...]

74 Cha pter 7 W orking with CCR Tree s P091941 6 03 8 Press OTHR . 9 Press XFER . 10 Press EXT . 11 Press NEXT i f you w ant to u se a li ne as the outdia ling metho d or press CHNG if you w ant to s elect a l ine wi thin a li ne pool . Press CHNG again if you wa nt to select a route . 12 Enter the line o r pool n umber and pr ess OK . Although li [...]

Chapter 7 Working with CCR Tre es 75 CallPi lot 150 Telepho ne Adm inistr ation Gui de Adding special character s to an external transf er number Special chara cters ar e pause s or ot her dial ing ins tructi ons tha t you ca n add if t he y are required to access t he net work or a de stinati on number . Add ing spec ial char acter s to a destinat[...]

76 Cha pter 7 W orking with CCR Tree s P091941 6 03 Assigning a CC R T ree to a Greeting T able Before i ncoming c allers can access a CCR T ree, you must as sign lin es to a Gre eting T able. F or inf ormati on about assi gning l ines t o Greet ing T ables, refe r to “Conf i gurin g line a nsweri ng” on page 49 . T o assign a CCR T ree to a Gr[...]

Chapter 7 Working with CCR Tre es 77 CallPi lot 150 Telepho ne Adm inistr ation Gui de T esting a C CR T ree After you a b uil d a CCR T ree and assign it to a Greeti ng T able, test t he CCR T ree. T o tes t the CCR T r ee, call the compan y n umber and test eac h node. Chec k th at : • the Home node route s the cal l as desi gnated • each tr [...]

78 Cha pter 7 W orking with CCR Tree s P091941 6 03 Deleting a CCR T r ee Y ou must disabl e a CCR T ree before you de le te it . F or i nfo rmatio n about d isabl in g a T ree, refe r t o “Disabling a CCR T r ee” on page 77 . To d e l e t e a Tr e e 1 Press ≤ ·°‹ . Enter the System Admin istrat or Mailbox nu mber and passw ord, and then [...]

Chapter 7 Working with CCR Tre es 79 CallPi lot 150 Telepho ne Adm inistr ation Gui de Changing a C CR T ree me ssage Use this proced ure to change the recor ded me ssage for a Menu or an Inf ormation no de. 1 Press ≤ ·°‹ . Enter the System Admin istrat or Mailbox nu mber and passw ord, and then pr ess OK . 2 Press OTHR . 3 Press CCR . 4 Pres[...]

80 Cha pter 7 W orking with CCR Tree s P091941 6 03 Changing a Ma ilbo x node T o change a Mailbo x node 1 Press ≤ ·°‹ . Enter the System Admin istrat or Mailbox nu mber and passw ord, and then pr ess OK . 2 Press OTHR . 3 Press CCR . 4 Press ADMIN . 5 Enter the nu mber of the CCR T ree that you wa nt to change and press OK . 6 Press CHNG . 7[...]

Chapter 7 Working with CCR Tre es 81 CallPi lot 150 Telepho ne Adm inistr ation Gui de Changing a d estination type Y ou can assign de stina tion type s only to Inf ormation a nd Mailbo x nodes. F or mor e info rmation about des tina tion types , refe r to “Dest inat ion types” on page 60 . T o change a destination type 1 Press ≤ ·°‹ . En[...]

82 Cha pter 7 W orking with CCR Tree s P091941 6 03 Changing a T ransfer node T o change a T ransfer node 16 This displ ay appe ars br iefly . 17 Press ® to end t he sess ion. 1 Press ≤ ·°‹ . Enter the System Admin istrat or Mailbox nu mber and passw ord, and then pr ess OK . 2 Press OTHR . 3 Press CCR . 4 Press ADMIN . 5 Enter the number of[...]

Chapter 7 Working with CCR Tre es 83 CallPi lot 150 Telepho ne Adm inistr ation Gui de Deleting a P ath If you de lete a P ath, all messages , prompt s, and opt ions on t he P ath are a lso eras ed. Afte r you delete a P ath you cannot reco v er it. T o delete a P ath 15 This displ ay appe ars br iefly . 16 Press ® to end t he sess ion. 1 Press ?[...]

84 Cha pter 7 W orking with CCR Tree s P091941 6 03 15 Press ® to end t he sess ion. CCR Adm in ADM IN[...]

85 CallPil ot 150 Tel ephone Admi nistrati on Guid e Chapter 8 Br oadcast and Inf or mation me ssages About Br oadcast message s Y ou can send Br oadcast mes sages if you n eed to send a mes sage to e very i nitia lized mai lbox on your phone s yste m. Broadca st mess ages play o n all mailbox es initia lized with Cal lPilot. Y ou can send a Broadc[...]

86 Cha pter 8 Broadc ast and In forma tion me ssages P091941 6 03 T o recor d and send a Br oadcast message - Call Pilot 5 Pres s PLAY to lis ten to you r Broad cast mes sage be fore send ing it or press OK t o accept your recor ding or to press RETRY to r e-record your Br oadcast mes sage. Y our message i s deli vered to all initia lize d mailbo x[...]

Chapter 8 Broadc ast and In forma tion me ssag es 87 CallPi lot 150 Telepho ne Adm inistr ation Gui de Inf ormation mailbo x m essages Y our b usiness or depar tments wit hin your b usin ess can us e Infor mation mailbox es t o pro vide caller s with messages and ann ouncements. Y ou or another person respon sible for the I nformatio n mailbox c an[...]

88 Cha pter 8 Broadc ast and In forma tion me ssages P091941 6 03 Recor ding an Information mailbo x message T o recor d an Inf ormation ma ilbox me ssage you mus t foll o w th e procedur es tha t apply to the interf ac e you use . F or inf ormati on about ch ecking what int erfa ce you u se ref er to the Call Pilo t Refer ence Guide . T o recor d [...]

89 CallPil ot 150 Tel ephone Admi nistrati on Guid e Chapter 9 CallPilot operation s Y ou must rese t the Call Pilot system if you: • change t he type of phone system you use • chang e the e xten sion numbe r len gth About resetting CallPilot T o re set Ca ll Pi lot W arning: Resett ing CallPi lot eras es all Company Gr eetings, Gr eeti ng Tabl[...]

90 Cha pter 9 CallPilot opera tions P091941 6 03 Initializing CallPilot Y ou must initia lize CallPi lot immedia tely a fter you reset the sy stem. T o ini tia li ze Cal lPil ot 1 Press ≤ ·°‹ . 2 Enter ¤flfl‹›› ( Conf ig) an d press OK . 3 Press NEXT . 4 Press YES or NO . If you do not choose bi lingual o perat ion, st ep 5 doe s not[...]

Chapter 9 Call Pilot ope ratio ns 91 CallPi lot 150 Telepho ne Adm inistr ation Gui de Resetting the System Ad ministrato r passw or d Y ou can rese t the S ystem Adminis trato r pass word if you for get it. This is the pas swo rd that you use for adminis trati ve functio ns. The de fault passw ord i s 0000. Afte r you r eset t he System Administr [...]

92 Cha pter 9 CallPilot opera tions P091941 6 03 Operator settings W ith the Operato r set tings you c an: • set the Operat or statu s to On or Of f • change t he Opera tor passw ord • reset t he Oper ator pass word • se t th e B us ine ss S tatu s • assign Ca llPil ot Lin e answerin g • change Aut omated Atte ndant St atus Setting the [...]

Chapter 9 Call Pilot ope ratio ns 93 CallPi lot 150 Telepho ne Adm inistr ation Gui de Changing the Operator passw or d Y ou can change the Operator passw ord at an y ti me. It must be bet ween fo ur and eigh t digi ts, an d cannot be g in with a zero . T o change the Operator pass w or d Resetting the Oper ator pass w ord You can reset the Opera t[...]

94 Cha pter 9 CallPilot opera tions P091941 6 03 Changing the Operator default extension When calle rs re quest to speak t o your c ompan y Recept ionist or Opera tor , CallPilot transfe rs the call to t he Oper at or’ s e xtensi on. Y ou can change the recept ion is t or desi gna ted Opera to r e xte nsi on number . Call ers ca n request to spe [...]

Chapter 9 Call Pilot ope ratio ns 95 CallPi lot 150 Telepho ne Adm inistr ation Gui de T o set th e Bu s i ne ss Sta tu s Changing greetings or the Business Status from a remote telephone Y ou can chang e a greet ing or the Busi ness St atus fr om the d ialpad of e xternal tone dial telephone . Y ou must do remote a dminist ration t hrough the Sys [...]

96 Cha pter 9 CallPilot opera tions P091941 6 03 Setting the A utomated Attendant status The Automate d At tendant pl ays afte r t he Co mpan y Gre et ing and aft er a c aller l ea v es a mes sa ge i n a mailbox . The Automa ted Att endant gi ves cal lers a l ist of o ptions such as ent erin g a mailbox number , accessi ng the Compa n y Director y [...]

Chapter 9 Call Pilot ope ratio ns 97 CallPi lot 150 Telepho ne Adm inistr ation Gui de CallPilot default system o ptions Y ou can change these defaul t Call Pilot system opt ions: • Language A v ailab ility • Group List lead ing dig it •V o i c e m a i l • Compan y Direct ory • Outdial ing • Gener al Deli very Mai lb ox • Softwa re K [...]

98 Cha pter 9 CallPilot opera tions P091941 6 03 Gr oup List le ading dig it When CallPi lot is i nstal led, a number from 0 t o 9 is ass igned a s the Group List l eadin g digit. The def ault Grou p List leadi ng digit i s 9, and 901 to 9 99 is your range o f Group Li sts. Y ou can change the Gro up List le ading d igit. If you change the leadi ng[...]

Chapter 9 Call Pilot ope ratio ns 99 CallPi lot 150 Telepho ne Adm inistr ation Gui de Vo i c e m a i l V oic emai l is e nab le d by defa ul t. Y o u ca n d isa ble or re -en ab le voic emai l at a ny time. Whe n voicema i l is en ab led, c alle rs w ho re ach an exte n sio n th at is not answ ered or i s busy tr a nsfe r to the e xt ensio n’ s [...]

100 Chapt er 9 Ca llPilo t oper ations P091941 6 03 Compan y Dire ctory The C omp any Dire cto ry i s an inte rna l voic e an d text li st o f the n ame s of m ail box owne rs wi t h initi alized mai lbox es who are incl uded in the di rect ory . Ca llers c an use t he Compan y Di rectory t o search f or mailbo xe s by a reco rded or a te xt name. [...]

Chap ter 9 Call Pi lot op era tio ns 101 CallPi lot 150 Telepho ne Adm inistr ation Gui de Outdialing Y ou can desig nate the ma ximum number of v oice c hannel s that Cal lPilot c an use a t one time to place ou tgoing calls. The def ault number of v oi ce channel s ass igned for outdia ling is o ne (1) . Outdial ing calls are placed when you use [...]

102 Chapt er 9 Ca llPilo t oper ations P091941 6 03 General De li very Mailbo x The Genera l Deli very Mailbo x is your c ompan y mailbox. Mes sages can be lef t in the Ge neral Deliv ery Ma il box f or: • employ ees who do not ha v e the ir o wn mailbox • ext ernal call ers using a a rot ary di al tele phone The Genera l Deli very Mailbo x is [...]

Chap ter 9 Call Pi lot op era tio ns 103 CallPi lot 150 Telepho ne Adm inistr ation Gui de Enabling a software authoriza tion cod e W ith softwar e auth orizati on codes you can add more Ca llPilot mailbo xe s or opti ons to y our system. Cont act y our ve ndor i f you w ant to t rial or p urchas e a softw are author ization code. T o enab le a sof[...]

104 Chapt er 9 Ca llPilo t oper ations P091941 6 03 External Mailbo x Initialization Exte rna l m ail bo x in itia liz atio n is no t en abl ed by defaul t . T hi s is a sec urit y feat ure that makes it more dif ficult t o t amper wit h or g ai n acces s to the ma il box es fr audu len tly . W hen e xtern al mail box initi alizati on is d isabled,[...]

105 CallPil ot 150 Tel ephone Admi nistrati on Guid e Chapter 10 Dialing T ranslation About Dialing T ranslation Dialing tran slation is a proces s by whi ch t he number of an i ncoming call from a pub lic n etwo rk is transl ated b y a transl atio n tabl e into a number that can b e recog nized and dia led on the local netw ork usin g the Re ply f[...]

106 Chapt er 10 Dialing T ransl ation P091941 6 03 Examples of Dialing T r anslation T ables The foll o wing tables ar e e xample s of Diali ng T ranslation T ables and ho w they func tion. Ev e ry Dialing T r anslati on T able entry co nsist s of an Inp ut v a lue col umn and an Out put v a lue column. The v al ues in the In put column r epresent [...]

Chapter 10 Dia ling Tran slati on 107 CallPi lot 150 Telepho ne Adm inistr ation Gui de An ex ample o f a Dialing T ran slation T able fr om a site in Mo untain view , California Netw ork Access The Dial ing T able T ra nslation result s in a n umber that can b e dialed on the l ocal netw ork. Th e f inal step is to pre f ix an y dig its requ ired [...]

108 Chapt er 10 Dialing T ransl ation P091941 6 03 Setting Dialing T ranslatio n pr oper ties Settin g the Dia li ng T ranslat i on pr opert ie s mak es i t easi er to b uild a Dia li ng T ranslat i on T able. It i s not a pr erequi site to set th e Diali ng T ranslation pr opert ies t o opera te CallPi lot. T o set th e Dia l ing T ran sl at io n [...]

Chapter 10 Dia ling Tran slati on 109 CallPi lot 150 Telepho ne Adm inistr ation Gui de Building a Dial ing T ransla tion T able T o b uild a Dialing T r anslati on T able, you must ent er an Input v alue and an Outpu t v al ue for ea ch entry . The Input v a lue is the nu mber tha t the Call Pilot 150 lo oks up i n the Di aling T ranslati on T a b[...]

110 Chapt er 10 Dialing T ransl ation P091941 6 03 Revie w ing entries in the Dialing T ranslation T able Y ou can re v ie w Diali ng T ranslation T able en tries at an y ti me. T o revie w Dialin g T ranslation T able entri es 1 Press ≤ ·°‹ . Enter the System Admin istrat or Mailbox nu mber and passw ord, and then pr ess OK . 2 Press °° . [...]

Chapter 10 Dia ling Tran slati on 111 CallPi lot 150 Telepho ne Adm inistr ation Gui de Changing a D ialing T ranslation T able entr y After yo u b uild a Dialing T r ansla tion T able you ca n change the Output v alu e of an entry at an y time . Y ou cannot ch ange the I nput v alue of an entry . Y ou must delete the entry and creat e a ne w en tr[...]

112 Chapt er 10 Dialing T ransl ation P091941 6 03 Deleting a Dialin g T ranslation T able entry Y ou can dele te an ent ry in the Di aling T ranslati on T able at an y t ime. T o fi nd the entry you w ant to delete , refe r to “Re vie wing entr ies in the Dia ling T ranslation T able” on page 110 . T o dele te an en tr y in th e Dia lin g T ra[...]

113 CallPil ot 150 Tel ephone Admi nistrati on Guid e Chapter 11 T roubleshooting Cal lPil ot This chapt er descr ibes pr oblems tha t can occur when you opera te CallPi lot, an d possibl e solut ions. The A utomate d Atte ndant does not ans wer calls • V erify that y ou ha v e as signed li nes t o the Gr eeting T able. • All the channel s can [...]

114 Chapt er 11 Troubles hootin g CallPilot P091941 6 03 A telephone cannot be f orwar ded to the syst em If you try to forward you r incomin g calls to the sy stem and the displa y sho ws Forward denied , it is possibl e that you are f orwa rding t o the wrong e xtensi on number . Us e Feature 985 to d ispla y the correc t e xtens ion numbe r for [...]

Chapter 11 Trou bleshoot ing Cal lPilot 11 5 CallPi lot 150 Telepho ne Adm inistr ation Gui de Mailbox es do not a ccept me ssages A mailbox do es not accept messages i f: • it is not init iali zed • Ca llPilo t m essag e sto rag e cap aci ty is fu ll Messages ar e removed from a mailbox If mess ages a re r emo v ed, check the mess age r et ent[...]

116 Chapt er 11 Troubles hootin g CallPilot P091941 6 03 Incomplete messages are rec eived in a mailbox, or “messag e delive red” plays while recor ding a message or a CallPilot session ends unexpe ctedl y Thes e sit uat ions c an b e caus ed b y a p roble m c alled T alk Off. T alk Off occur s if C allPi lot i nte rpre ts certai n v oic e patt[...]

Chapter 11 Trou bleshoot ing Cal lPilot 11 7 CallPi lot 150 Telepho ne Adm inistr ation Gui de A mailbox is full Mailbox es h a v e a Ne v er Ful l Mail box fea ture, which le ts call ers l ea v e messa ges in the mailbo x, e v en if the mai lbox is “f ull” . Messages are s tored, b ut the y ca nnot be access ed unti l the mail box o wner de le[...]

118 Chapt er 11 Troubles hootin g CallPilot P091941 6 03 Invali d glist Appears if y ou enter an incorre ct Gro up Lis t num ber when y ou chan ge or d elete a Group Li st n umber . Invali d greet ing Appears i f y ou ente r an i ncorre ct Greeti ng Num ber . Greetin g Numb ers m ust b e a number from 1 to 40. Invalid key Appears if the selec ted o[...]

Chapter 11 Trou bleshoot ing Cal lPilot 11 9 CallPi lot 150 Telepho ne Adm inistr ation Gui de Mbox nearly full Appears if the maxi mum m essage stor age ti me is almos t reac hed in a m ailbo x. This is determined b y the Clas s of Service. T ell the subs criber to de lete an y unneces sarily st ored me ssag es in the ma ilbo x . This m essage app[...]

120 Chapt er 11 Troubles hootin g CallPilot P091941 6 03 Not all ow ed Appears if: • a subsc riber is not allo w ed acc ess to a f eatu re or F eature Code • a subsc riber tries to ac cess th e Config urati on or O per ator Stat us f eature codes • the me ssage re corded has to o man y F orw ards and R eplies • a recorded mess age re aches [...]

121 CallPil ot 150 Tel ephone Admi nistrati on Guid e Chapter 12 CallPilot confi guration tips This chap ter de scri bes syste m conf igu ration e nhancemen ts tha t maximize t he ef ficien c y of CallP ilot. Dela yed ans wering b y the A utomated A ttendant The Automat ed Attendan t can a nswer an y cal l on sp ecif ied Cent ral Of fice ( CO) tele[...]

122 Chapt er 12 CallPilot c onfigu ration ti ps P091941 6 03 Using Call Forward All Calls (CF A C) and Call F orwar d No Answer (CFNA) If a subs criber do es not w ant to t ake an y ca lls for a period of time, the y can forwar d their t elephone to their mailb ox usi ng CF A C . When fo rw arded , all call s to the mai lbo x o wne r’ s e xt ens [...]

Chapter 12 Call Pilot configur ation tips 12 3 CallPi lot 150 Telepho ne Adm inistr ation Gui de Ho w to set up CallPil ot for diff erent b usinesses There ar e se v eral way s to set u p CallPi lot in yo ur compan y . How you set up CallPilot depends on what teleph one syst em, and ho w man y CO l ines you use. Here are exampl es of Call Pilot con[...]

124 Chapt er 12 CallPilot c onfigu ration ti ps P091941 6 03 Greeting T abl e 1 f or On Y our T oes CallPil ot use s Greetin g T able 1 to answer calls after f our ri ngs. Dependi ng on t he time of d ay , dif f ere nt rec orded g ree tings pla y fo r Mornin g, Aft ernoon , and Ev enin g. When the Bu si nes s Statu s is No, the Non-b usine ss Hours[...]

Chapter 12 Call Pilot configur ation tips 12 5 CallPi lot 150 Telepho ne Adm inistr ation Gui de CallPi lot for a medium business Bridge Stone Engi neering CallP ilo t i s as sign ed as th e Cal l Forward No An swer (CF NA) e xten sio n for a ll te lep ho ne s in t h e of f i ce. Th is means tha t an y call t hat i s not ans w er ed by a mai lbo x [...]

126 Chapt er 12 CallPilot c onfigu ration ti ps P091941 6 03 Greeting T able 1 f or Bridge Stone Engineering CallPil ot use s Greetin g T able 1 to answer calls after f our ri ngs. Dependi ng on t he time of d ay , dif f erent re corded greeti ngs play f or th e Morning , Afternoon, and Ev eni ng. When the Business Status i s No, th e Non-b usin es[...]

Chapter 12 Call Pilot configur ation tips 12 7 CallPi lot 150 Telepho ne Adm inistr ation Gui de The managers Bridge St one manag ers ha ve a pers onal CO line that appears on their pri v ate telephon e and t heir recept ionist ’ s telep hone. The receptio nists answer the mana gers’ cal ls, an d then tr ansfer the call s to the man ager’ s t[...]

128 Chapt er 12 CallPilot c onfigu ration ti ps P091941 6 03 Feature Comp atibility This sect ion d escr ibe s how syst em fe atu res i nte ract wit h Cal lPil ot. A T A 2 and ASM One or more analog single-l ine s ets can be connect ed to t elephone syste m using an Anal og T ermi nal Adapter or an Ana log Sta tion Modu le. This ty pe of se t w ork[...]

Chapter 12 Call Pilot configur ation tips 12 9 CallPi lot 150 Telepho ne Adm inistr ation Gui de Delay ed Ring T ransf er (DRT) T o use Cal lPilo t as a sec ondary line a nswering po siti on, set DR T : 1 Assi gn th e Cal lPi lot exte nsio n as the pri me extens ion fo r th e spe cified li nes t hat a re to be DR T to Ca llPi lot . 2 Set DR T to Y [...]

130 Chapt er 12 CallPilot c onfigu ration ti ps P091941 6 03 Language cho ice The CallPi lot language ca pability is i ndependent of th e telephone sys tem’ s lan guage selecti on for a set. C a llP ilot lan gu ag e availabi lity is dete rm in ed b y the Class of S erv ic e as sig ned to a m ai lbo x. Lines If a li ne pro grammed to be answe red [...]

Chapter 12 Call Pilot configur ation tips 13 1 CallPi lot 150 Telepho ne Adm inistr ation Gui de Serv ice M odes W ith the Servic e Modes fe ature you can progra m the tele phone sy stem to forw ard al l inco ming calls to Call Pilot dur ing spe cif ic t ime period s such a s lunch t ime or no n-b usines s hours . CallPilo t answers wi th th e Auto[...]

132 Chapt er 12 CallPilot c onfigu ration ti ps P091941 6 03[...]

133 CallPil ot 150 Tel ephone Admi nistrati on Guid e Chapter 13 Default co nfi gura t io n v alues The foll o wing table s list Cal lPil ot def ault conf ig uration v alues. *If the Group Li st le ading digi t is 1 , the Sys tem Admini stra tor an d General Del i v er y Mailbox es defa ult t o 20 and 22. The extens ion number length defa ults to t[...]

134 Chapt er 13 Default confi guration value s P091941 6 03 *Inclu ding Speci al Mailb oxes **Group List nu mbers are alway s three dig i ts long V alue or range Default Maxim um n umbe r of subsc riber m ailbo xe s 2 00 Class es of Service: Cla ss of Service n umber 1-16 none Mail bo x mess age ti me 5-120 min none Message leng th 2-10 min none Gr[...]

Chapter 13 Default co nfigurati on value s 135 CallPi lot 150 Telepho ne Adm inistr ation Gui de Default Feature Codes Leave Message F eat ure 98 0 Open M ailbo x F eatur e 981 Operat or St at us F eatur e 98 2 Config urat ion F eatur e 983 Call Pil ot exten sio n numbe r F eat ure 985 T ransf er t o mai lbo x F eatur e 986 Interrupt F eature 9 87 [...]

136 Chapt er 13 Default confi guration value s P091941 6 03[...]

137 CallPil ot 150 Tel ephone Admi nistrati on Guid e Glossar y AA See Automat ed Attendan t. Administration The tasks in vol v ed in sett ing up and maintaini ng Mai lboxe s, Gree tings, CCR T r ees and CallPil ot conf iguration. Alt er na te exte nsi ons When a call er di als an e xte nsion tha t is p rogrammed to h a v e one or more alte rnate e[...]

138 Gl ossary P0919 416 03 Call Screenin g When you chan ge a mail box o w ner’ s Pe rsonal Ma ilbox Cal l Scree ning feat ure t o Screened , the f eatur e allo ws the mai lbox o wner to determine who is ca llin g before accepti ng the call. CCR See Custom Ca ll Routing . Channel co nfiguration The number o f chann els on the Cal lPilot un it th [...]

Glossary 139 CallPil ot 150 Tel ephone Admi nistrati on Guid e Displa y A one-li ne or t wo-lin e displa y on a bus iness te lephone t hat sho w s CallPil ot commands and options . Disp lay button s The thre e b utt ons tha t appear b elo w a two line disp lay te lephon e. When pre ssed, thes e bu ttons selec t the specif ie d Call Pilot option . D[...]

140 Gl ossary P0919 416 03 Gr oup Lists A colle ction of mai lbox numbers that are assig ned a spe cial “Group” number by Cal lPil ot. When a mes sage is se nt to a Group Li st, all the mail box es in th e lis t recei ve the messa ge. Guest Mailb o x A Guest Mai lbo x i s a ty pe of S ubscri ber mai lb ox f or peo ple who do n ot ha v e a pe rm[...]

Glossary 141 CallPil ot 150 Tel ephone Admi nistrati on Guid e Lev el The Home Menu is on Le vel 0. As sub-menu s are a dded , the call er pr ogr esses th rough t he le v els of the CCR T ree. A tota l of 11 le v els c an be crea ted (f rom 0 to 10). Mailbox A storage place for messag es on t he Call Pilot sys tem. Mailbo x number leng th The numbe[...]

142 Gl ossary P0919 416 03 Option A CallPil ot choi ce that is gi ven to a subscr iber through v oi ce or displa y prompts. Outdial metho d The Outdia l method determ ines which line, li ne pool or r oute the sys tem uses when a mail box owne r re pli es to a mes sag e le ft by a n exter nal ca ller, and fo r O ff-prem i se Mess ag e N oti ficatio [...]

Glossary 143 CallPil ot 150 Tel ephone Admi nistrati on Guid e Subscrib er mailbo xes • are ass igned t o subscri ber by the System Admi nistrat or • include both Sub scrib er and Gu est Mailbo xe s • are maint ai ned by the mailbox o w ne r • can be li sted in the Compan y Di rect ory unde r the subs cribe r’ s name • are prote cted by[...]

144 Gl ossary P0919 416 03[...]

CallPil ot 150 Tel ephone Admi nistrati on Guid e 145 Inde x A Afternoon Greeting 45 Alternate extensions 22 Alternate Language 42, 43 Analog Stat ion Module 128 Analog T ermina l Adapter 128 A T A 2 and ASM CallPilot Featur e Co mpatib ility 128 Autodial CallPilot Featur e Co mpatib ility 128 Automated Attendant Business Status 94 changing the sta[...]

146 Index P0919 416 03 Con ventions, guide 13 bu tton o ptions 13 buttons 13 command line 1 3 Cust om Cal l Ro uting (CC R) 7, 82 assign CLID nu mber 77 changin g CCR 77 deleting a T ree 83 Des tin at ion T ype s 81 Destinat ion types 60 disab lin g 77 erasing a P ath 83 Leav e Mes sage 60 Leav e Mes sage Point 70, 80 le v el 47, 57 menu 47, 57 ove[...]

Index 14 7 CallPil ot 150 Tel ephone Admi nistrati on Guid e Guest Mailbox 27 adding 27 uses 27 usin g 27 H Home no de Custo m Cal l Rout ing ( CCR) 59 I Informat ion Mail b ox 28 Information M ailbox adding 28 setti ng up 28 uses for 2 8 Informat ion mai lbox greet i ng recordin g 87 Initializing a mailbox 24 Intercom numbers CallPilot Featur e Co[...]

148 Index P0919 416 03 Operator Status 92 def ault e xt ension 94 setting 92 Outboun d T ransfer and outdial method 21 Class of Service default settin g 20 in Class of Service 19 troubles hooti ng 11 4 Out d ia l r o u te mailbox 21 P Para m et er s access code 107 area code 10 7 long distance access code 107 reply t ranslati on 10 7 setting 108 Pa[...]

Index 14 9 CallPil ot 150 Tel ephone Admi nistrati on Guid e T roubleshooting 113 accessing a line or lin e Pool 114 Automated Attendant 113 Call Display Inf orm atio n 113 CallPilot 113 Compa ny Dir e cto r y 115 error mess ages 117 Extens ion numbe r length 114 Fo rw ard denied 114 General Deli very Mailbox 113 gree t i ng s 113 Group List 116 lo[...]