Nortel Networks 3100 manual

Norte l Mobile Communication Series 3100 Portfolio Nor tel Mobile Communication Client 3100 for Nokia User Guide Title page[...]

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Contents 3 Contents New in this release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Other changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Revision history . . . . . . . . . . . . . . . . . . . . [...]

Contents 4 Uninstalling the MCC 3100 for Nokia software . . . . . . . . . . . . 20 CA root certificate installa tion . . . . . . . . . . . . . . . . . . . . . . . . . 21 MCC 3100 configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Initial configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 System se[...]

Contents 5 Placing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Call modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Calling a friend . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Calling from your extension . . . . . . . . . . . . . . . . . . . . . . . [...]

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New in this release 7 New in this release The following sections detail what is new in Mobile Co mmunication Client 3100 for N okia in MC 31 00 Release 2.1. Features Nortel Mobile Communication 3100 Release 2.1 introduces an over th e air installation and upgrade op tion. Other changes This document is up-i ssu e d for Rele as e 2.1. Revision histo[...]

New in this release 8 September 2007 S t andard 01.01. This do cument is issued to support the Nort el Mobile Communications 3100 Se ries Port folio on Nortel Communication Server 10 00 Release 5.0.[...]

How to get help 9 How to get help This chapter explains how to get help for Nortel products and services. Getting help from the Nortel W eb site The best way to get technica l support for Nortel pro ducts is from the Nortel Technical Su pport Web site: www .nortel.com/support This site provides quick access to so ftw are, docum entation, bullet ins[...]

How to get help 10 Getting help from a specialist by using an Express Routing Code To access some Nortel Technica l Solutions Centers, you can use an Express Routing Code (ERC) to quickl y route your call to a specialist in your Nortel product or service. To locate the E RC for your p roduct or service, go to: www.nortel.com/erc Getting help thr ou[...]

Introduction 11 Intr oduction This section contains the following topics: • “MCC 3100 features ” on page 11 • “Before you begin” on page 12 • "System and netw or k req u ire me n ts" on pa ge 1 2 • "About this guide" on page 14 MCC 3100 features The Nortel Mobile Communication Client 3100 (MCC 3100) for Nokia app[...]

Introduction 12 • Use the following call modes: — Direct Outbound—This is the basi c mode. You can initiate calls directly from your Nokia device to other parties by dialing or selecting friends to ca ll. This direct mode uses an Outgoing Call Service DN t o access the MCG 3100 in the enterp rise. The MCG 3100 then di als the number entered i[...]

Introduction 13 Import ant Notice: Users are advised to select an d use headsets which are design ed to reduce excessive sound pr essure levels or acousti c shocks. Users should check that their headsets do meet their respective National or International Acoustic and Safety requirements. For a list of the latest supporte d devices, see the MC 3100 [...]

Introduction 14 • Cellular network subscription • Cellular Inte rn et acce ss (fo r ex ample, GPRS, EDGE, C DMA 1xRTT, or EVDO) • WiFi Internet a ccess (Optional) Server specification The corporate network re quires a minimum of one Communication Server to support MCC 3100. The corporate network must have an MCG 31 00 to d eplo y MCC 3100 for[...]

Software installation 15 Software installation This section contains the following topics: • “Installing the MCC 3100 for Nokia software from a comp uter” on page 15 • “Installing the MCC 3100 for Nokia software o ver the air” on page 17 • “Moving the MCC 3100 icon to the menu screen” on page 18 • “Upgrading the MCC 3100 fo r [...]

Software installation 16 1. Connect the Nokia device to a PC using a Universal Serial Bus (USB) cable. 2. Extract the MCC 3100 files to any folder on you r computer. 3. Locate the folder where you extracted the MCC 3100 files. You require the following files to install the application: — MCC3100-N.jar — MCC3100-N.jad — MCC3100Service-1-1-0.si[...]

Software installation 17 An Uploading progress d ialog box appears indicating a transfer of the files to your device. See “Uploading progr ess” on page 17 . Figure 2: Uploading pr ogress The remainder of the insta llation is performed from your Nokia device. 8. On your Nokia de vic e, pr es s the Menu key. The Menu screen appea rs. 9. Select To[...]

Software installation 18 3. Use the following address form at to access the Mobile User Portal web page: http://<host na m e or IP add ress> :8080/m or https://<hostname or IP address>:8443/m 4. Click the Installable load. 5. Select Open . 6. Select Yes . 7. Select Continue . 8. Follow the prompts to co mplete the installation. 9. After[...]

Software installation 19 6. Highlight th e MCC 3100 icon, and then press Options > Move . A check mark appears in the upper right corner of the icon. 7. Use the five-way scroll key to se lect the screen position where you want to place the MCC 3100 icon, and then press the scroll key. The MCC 3100 icon moves to the position you selected. Note: I[...]

Software installation 20 Upgrading the MCC 3100 for Nokia software over the air 1. On your Nokia de vic e, pr es s the Menu key. The Menu screen appea rs. 2. On the Menu screen, select Web . 3. Use the following address form at to access the Mobile User Portal web page: http://<host na m e or IP add ress> :8080/m or https://<hostname or IP[...]

Software installation 21 The Menu screen appea rs. 3. Select Tools > App. Mgr . The Applications Manage r appears. You must remove the files and ap plications one at a time. 4. Highlight the MCC3100- N.sis file, and select Options > Remove . 5. Select Yes to confirm file removal. 6. Highlight the MCC3100- N.jad file, and select Options > R[...]

Software installation 22 4. Click File Manager . 5. In the Nokia Phone Browser, browse to the folder that contains the root certificate , an d th en sele ct an d co py the ro ot cert ifica te . 6. Paste the root ce rtificate into the Nokia Phone Brows er > Nokia <E6x> > Phone memory > Data > Documents folder. 7. On the Nokia phone[...]

MCC 3100 configuration 23 MCC 3100 configuration This section contains the following topics: • “Initial configuration” on page 23 • "System settings" on page 26 • "Personal preferences" o n page 29 • "Call settings" on page 31 Initial configuration The first time you start the Mobile Communication Client 31[...]

MCC 3100 configuration 24 Figure 1: System Settings Note: If the Main screen appears, then your basic settings are already configure d, and you can st art using the applicatio n. 3. In the Username field, enter user name provided by your system administra tor. 4. In the Password field, enter the password provided by your system administra tor. 5. I[...]

MCC 3100 configuration 25 8. From the menu, select Preferences . The Preferences screen appears. See “Preferenc es” on page 25 . Figure 2: Preference s 9. In the Mobile Contact field, enter the cell telephone n umber for your Nokia device. Note: On some devices, the Mobile Contact field is automatically populated with the cell telephon e number[...]

MCC 3100 configuration 26 15. After the installa tion complete, close the web browse and ignore prompts to accept the license agreement a second time. 16. On the Confirmation screen, select No and then OK . If you have the latest usability enh ancement , Main screen appears. See “Overview of the main screen” on page 35 . If you made an erro r, [...]

MCC 3100 configuration 27 Configuring your system settings 1. Go to the Main or Pr eferences s creen. 2. From the menu, select System Settings . The System Settings screen appea rs. See “System Settings” on page 24 . 3. Complete the fields on the Sy stem Settings screen using the information p rovided by y our system administrato r. Consult you[...]

MCC 3100 configuration 28 Secondary MCG3100 Address Enter the IP address or the domain name a nd port of the secondar y MCG 3100: http://<IP address or hostname>:8080 or https://<IP address or hostname>:8443 If you use a certificate on the mobile device to support HTTPS you must use an FQDN for this parameter and the FQDN must match the[...]

MCC 3100 configuration 29 4. From the menu, select Save . You are logged on and the Main screen appears. Personal preferences Use the Preferences screen to enter pe rsonal information, such as your name, contact, and call prefix setting s. As a minimum , you must enter your mobile telephon e numb er on this scree n a fter you p er form the steps in[...]

MCC 3100 configuration 30 Last Name Enter your last name Display Name Enter the name t hat serves as your unique identifier on the M CC 3100. This name displays in the status bar of the main screen. Mobile Contact Enter your No kia telephone numb er. Your phone number must be co nfigured. This is your default contact location. You can select other [...]

MCC 3100 configuration 31 Only the MCC 3100 uses the informatio n you enter on the Preferences screen. No information is uploaded to any other application. 4. From the menu, select Save . Call settings Use the Call Settings screen to select a call scre ening mode and configure the grou p call notification period. Configuring your call settings 1. G[...]

MCC 3100 configuration 32 Figure 4: Call Setti ngs 3. Use the r adio button s to select a Call Screenin g Mode: — Call Screening Enabled —When you re ce ive an incoming call, the MCC 3100 displays a dialog that allows you to either accept the call on your Nokia, redirect the call to another number, or decline the call. — Call Screening Disabl[...]

Basic functions 33 Basic functions This section contains the following topics: • “Starting and e xiting the MCC 3100 application” on page 33 • “Logging on and loggin g off” on page 34 • “Hiding the MCC 3100 application” on page 34 • “Overview of the main sc reen” on p age 35 • “Navigating screens” on page 37 • “Acc[...]

Basic functions 34 3. Select Yes to exit the application, or Cancel to return to the application. 4. Select Ok to confirm your selection . Note: Nortel recommends that you ex it the M CC 3100 application before you shut of f your device. Note: On some Nokia devi ces, you can exit the app lication by selecting Quit from any menu. Logging on and logg[...]

Basic functions 35 Over view of the main screen After you configure the MCC 3100 (see “Initial conf iguration” on pa ge 23 ), the Main screen appears wh enever you start the MCC 3100. The Main screens menu provides access to the full functionality of the MCC 3100. See “Main screen” on pag e 35 . Figure 5: Main screen Status panel The Status[...]

Basic functions 36 • Logged out by Server (grey text)—You are logged off because the MCG 3100 is unavailable. You automatically log on when the server becomes available. The status panel also displays the following information: • (VM) if you have new voice mail messages • an asterisk ( *) if you registered with the se condary Mobile Communi[...]

Basic functions 37 Navigating screens Use the five-way scroll key to scroll sc reens, select or navigate menus, and select settings. Use Selection ke ys to perform functions indicated by the text above the key (for example, t o select from a menu). Use the keypad to enter numbers and characte rs. Use the Send key to initiate calls and the End key t[...]

Basic functions 38 Note: Some devices may not offer the fu ll range of shortcut keys. Green call and red hangup buttons If your wireless device includes a gree n call button and a red hangup button, you can use them to quickly access key functions of the MCC 3100 for Nokia application. Use the green call button to do the following: • Accept an in[...]

Basic functions 39 • Abbreviations: ex plains terms that appe ar in the Call scre ens • About: provides the MCC 3100 software vers ion number 1. From any screen, select Help . The Help screen appears. See “Help screen” on page 39 The Help screen displays information related to the previous screen. For example, if you select help from the Lo[...]

Basic functions 40[...]

Advanced functions 41 Advanced functions This section contains the following topics: • “Friends” on page 41 • “Searching the corpor ate directory” on page 47 • “Placing Calls” on page 49 • “Groups” on page 55 • “Logging Events” on p age 62 • “Managing voice mail” on page 66 Friends Friends are people that you cal[...]

Advanced functions 42 Figure 8: New friend s creen 3. Complete the fields on the Edit Co ntact scre en using th e information in “Adding a friend” on page 42 as a guide. T able 5: Adding a friend Field Settings Display Name Enter a display name for your friend. This name appears on the Friends scree n. Extension Enter the office ex tension n um[...]

Advanced functions 43 Mobile contact Enter the mobile telephone nu mber of your friend. When you call this friend, yo u choose this number from a list. Home contact Enter the home telephone nu mber of your friend. When p lacing a ca ll to this friend, you can choose this nu mber from a list. Other1 contact Enter an additional telephon e number of y[...]

Advanced functions 44 Note: Provide at least one cont a c t location: Extension, Of fice number , Mobile number , Home number , or Other number . 4. After you ente r th e info r ma tio n, select Save from the m enu. Your friend is added to the MCC 3100 local address book. Importing a friend You can import a friend to the MCC 3100 from other sources[...]

Advanced functions 45 4. Make changes if needed, and then select Save from the menu. Your new friend is added to the MCC 3100 local address book. Note: After you add a friend from the logs screen, check that the contact in formation is complete. Y ou may need to add a prefix or special character that wa s removed from the original record. T o add a[...]

Advanced functions 46 T o edit a friend 1. From the Ma in scr een, select the Friends links. The Friends screen ap pears. 2. Highlight the friend you want to edit. 3. From the menu, select Edit Friend . The Edit Friend screen app ears. See “Edit friend screen” on page 46 . Figure 9: Edit frie nd screen 4. Edit the friend information as required[...]

Advanced functions 47 Deleting a friend You can delete a frien d from the MCC 3100 local address book. T o delete a friend from the MCC 3100 loca l address book 1. From the ma in scr een, select the Friends link. The Friends screen ap pears. 2. Highlight the friend you want to edit. 3. From the menu, select Delete Friend . 4. Click Yes to confirm t[...]

Advanced functions 48 2. Enter as much of the person’s name as you know. You mu st enter at least one character. 3. To search for frien ds that you saved on the MCC 3100, select Also search local fr iends . 4. From the menu, select Search Now . Your search results appear on the Search Results s creen. If yo u se arch in both the local a nd corpor[...]

Advanced functions 49 Note: T o locate a friend, you require a first name or a la st name. Y ou cannot locate friends that have only a display name. Placing Calls Your enterprise telephone system mana ges all calls that you place on the MCC 3100. You can quickly and easily call your co-workers ei ther by selecting them from a frie nds list or by di[...]

Advanced functions 50 Figure 12: Direct outbound mode Direct Outbound mode r equires an Outgoing Call Service DN configured in your MCC 3100 settin gs. For more information, see “System settings” on page 26 . When the MCC 3100 is configured for Dire ct Outbound mode, yo u can switch from Direct Outbound mode to Call-me-First mode for advanced c[...]

Advanced functions 51 Calling a friend You can place a call to a friend directly from your Nokia device. Your friend receives the call at their default contact location. 1. Go to the Main, Logs, Friends, or Search Results scr e en. 2. Scroll to log entry or click a shortcut key to select a friend. 3. Press th e green ca ll button or fr om the me nu[...]

Advanced functions 52 — Internal office extension numbers (for example , 4489). — External PSTN numbers (fo r example, +161312311 11). 4. Press th e green ca ll button or fr om the me nu, select Call . Optionally press Space or Enter to place the call. You can also choose Call from Extension o r Advanced Call from the menu. See “Calling from [...]

Advanced functions 53 Figure 14: Place call prefix 8. Press th e green Ca ll button or fr om the me nu, select Call . The enterpris e telephony sy stem calls you at the contac t location you specified. 9. Answer the call. 10. The enterprise telep hony system calls your friend at the contact location you specified. 11. After your frien d answers, yo[...]

Advanced functions 54 Receiving calls After you log on, y ou can receive audio calls from any MCC 31 00 screen. If the MCC 3100 has call screening enabled, you can accept th e call on the Nokia, redirect the call to anothe r number, or decline the call. If the MCC 3100 has call screenin g disabled , the call ca n only be ac cepted from your Nokia d[...]

Advanced functions 55 Groups You can add and manage a group that contain s multiple friends, and then initiate conference calls to the gro up. Adding a group 1. From the Main screen menu, select Group Mg mt . The Group Manage ment screen appears. 2. From the menu, select New Group . The New Group screen appears. See “New grou p screen” on page [...]

Advanced functions 56 The Add to Group screen app ears. See “Add to group screen ” on page 56 . Figure 17: Add to group scree n 3. Select the group you wish to add the friend to. 4. From the menu, select Add Now . The friend is added to the grou p you selected. 5. Repeat step s 1 to 4 fo r all frie nd s in the gro u p. You can selec t one or mo[...]

Advanced functions 57 Figure 18: Group management screen 2. From th e Group List , select a group. 3. From the menu, select Group Details . The Group Deta ils screen appears. See “Gro up details screen” on page 57 . Figure 19: Group details screen 4. Select or deselect the friends you wish to manage. 5. From the menu, select one of the followin[...]

Advanced functions 58 — Add to Another Group to add the selected friends to ano th er group. — Select All to select all friends in a group. — Clear All to remove all selected f rie nd s in a gr ou p. — Delete Selected Users to delete the selected friends from the group. — Save Selections to save the curre nt friend selections. The ne xt t[...]

Advanced functions 59 Initiating a group call With a group call, you can select a nonmo bile contact location for yourself. You can set up the call on your Nokia device an d then engage in the conversation on anothe r device, such as your desktop telephon e. 1. From the Ma in scr een, select the Groups link, or from the Main screen menu, select Gro[...]

Advanced functions 60 6. In the Using list, select your contact location for the group call, or accept the default. 7. In the Using Prefix list, select your call pref ix fo r the grou p call, or accept the default. 8. From the menu, select Call . The Group-Ca ll Session screen appe ars. 9. The ente rprise teleph ony system calls you at the cont act[...]

Advanced functions 61 •p r e s s *6 to mute or unmute your ow n voice •p r e s s *7 to lock or unlo ck th e conferen ce •p r e s s *8 to hear a list of participants •p r e s s *9 to stop the help Joining a group call that is in progress You can join a group call that is in progress if you selected Join Later when you were initially invited [...]

Advanced functions 62 Logging Events The MCC 3100 retain s a record of yo ur recent communicatio n sessions. The following events are logged: • Incoming calls (answered, missed ) • Outgoing calls (successful, unsuccessful, in progress) • System event notifications You can view an abbrev iated list of lo g events on the Main s creen. For a com[...]

Advanced functions 63 The Recent preview panel displays up to 10 friends that you recently communicat ed with. 2. Optionally, select an entry and sele ct a menu com mand su ch a s Call . Viewing entries on the Logs screen The Logs screen pr ov ides a history of yo ur mos t rec en t in co m ing an d outgoing calls, voice mail messages, and system ev[...]

Advanced functions 64 For call icon explanations, see "Call icons" on page 64 . Figure 23: Call icons For group call icon expla nations, see "Group call icons" on page 64 . Figure 24: Group call icons For system notification icon explanatio ns, see "System notification icons" on page 64 . Figure 25: System notification[...]

Advanced functions 65 The Details screen appe ars. See “Logs details screen” on p age 65 . Figure 26: Logs details sc reen Sorting entries on the Logs screen You can sort items in the Log s screen by the name of the individ ual associated w ith the log or by the ti me and date. You can also re-sort the list to only display missed ca lls or voic[...]

Advanced functions 66 T o delete all entries 1. Go to the Logs screen. 2. From the menu, select Delete All . 3. Select Yes or Cancel in response to the prompt. If you selected Yes, a ll entries are deleted. Managing voice mail In addition to checking whethe r you ha ve an y m essage s, you ca n qu ickly and easily call the voice mail system to acce[...]

Advanced functions 67 5. The MCG 3100 calls the voice mail server. Note: Y ou must use the Nokia telephone application to generate DTMF tones. Note: Y ou can also call voice mail from the Recent preview pa nel by selecting the voice mail entr y , and choose Call from the menu. The Recent preview p anel can cont ain up to 10 voice mail and call entr[...]

Advanced functions 68[...]

Acronyms 69 Acr onyms Table 6 lists th e acronyms used in t his guide. Ta b l e 6 : A c r o n y m s Acronym Full Name CDMA 1xRTT Code Division Multiple Access Single Carrier (1x) Radio Transmission Techno logy COTS Commercial off the Shelf DND Do Not Disturb DTMF Dual Tone Multi Frequency EDGE Enhanced Data rates for Global E volution EVDO Evolutio[...]

Acronyms 70 VM Voice Mail VPN Virtual Private Network WiFi Wireless Fidelity Ta b l e 6 : A c r o n y m s Acronym Full Name[...]

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Norte l Mobile Communication Series 3100 Portfolio Nor tel Mobile Communication Client 3100 for Nokia User Guide Copyright © 2007-2008 Nortel Networks. All Rights Reserved. LEGAL NOTICE While the information in this document is believed to be accurate and reliable, except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT &q[...]