Nortel Networks i2002 manual

Meridian 1, Succession 1000, Succession 1000M Succession 3.0 Software i2002 Internet T elephone User Guide T itle page[...]

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3 Revision history Revision histor y October 2003 Standard 2.00. This document is up-issued to support Succession 3.0 Software. November 2002 Standard 1.00. This document is issued to support Meridian 1 Release 25.40 and Succession Communication Serv er for Enterprise 1000, Release 2.0.[...]

4 Draft 0.01 Contents Contents i2002 Internet Telephone 7 Features .............................. ............................ ................................... ... 7 Your i2002 Internet Telephone’s controls 8 i2002 Internet Telephone display 11 Install your i2002 Internet Telephone 12 Your i2002 Telephone Option menu 14 Adjust volume .........[...]

5 Contents Make a System Speed Call .... ................................... ............................ 32 Use Hot Line ................................ ............................ ............................ 32 Make an Intercom call........... ............................ ................................... 33 Answer a call 34 While on an acti[...]

6 Draft 0.01 Contents Additional call featur es 54 Auto Dial Transfer feature ................................ ................................... . 5 4 Use the Buzz signal ................................................. ............................ . 54 Use Call Page Connect to make an announ cement ................................. 55 Use Centr[...]

7 i2002 Internet Te lephone i2002 Internet T elephone This document describes i2002 features a nd ho w to use the i2002 Intern et T elephone. The i2002 Internet T elephone brin gs voice and data to the desktop by connecting directly to a LAN through an Ethernet connection. Note 1: Not all features are availabl e on all telephones. Consult your netw[...]

8 Your i2002 Internet Te lephone’s controls Y our i2002 Internet T elephone’ s controls Use the Vo l u m e C o n t r o l to ad just the volume of the Handset, Headset, Speaker , Ringer , and Handsfree features. Press the right side of the rocker bar to increase volume, the left side to decrease volum e. Use the Goodbye key to terminate an activ[...]

9 Your i2002 Internet Telephone’s controls Press the Hold key to put an active call on hold. Press the Line (DN) key beside th e flashing to return to t he caller on hold . Press the Speaker key to activate handsfree. The speaker LED lights to indicate when handsfree is active. The Expand to P C key is a fix ed key that is reserved for future dev[...]

10 Your i2002 Internet Te lephone’s controls Press the Services key to access the following i tems: • T elephone Option: - V olume Adjustment - Contrast Adjustment - Language - Date/T ime Format - Display diagnostics - Local Dialpad T one - Ring type - OnHook Default Path - Change Feature key Label - Set Information • V irtual Office Login an[...]

11 i2002 Internet Telephone display i2002 Internet T elephone display This section summarizes the display features of the i2002 Internet T elephone. The Idle display is shown in the figure below . The i2002 telephone has two display areas: • The upper display area provides line and feature key status and contains single line information for items[...]

12 Install your i2002 Internet Telephone Install your i2002 Internet T elephone Connect the i2002 telephone components 1. Connect one end of the handset cord to the handset jack (identified with a handset i con) on the back of the telepho ne and the other end to the jack on the handset. 2. Choose one of the following c onnections: a. For a telephon[...]

13 Install your i2002 Internet Te lephone i2002 Ethernet por t connections Network Ethernet PC Ethernet[...]

14 Your i2002 Telephone O ption menu Y our i2002 T elephone Option menu The i2002 Internet T elephone Services menu lists the following menu s: • The T elephone Option menu enables you or your Network Administrator to co nfigure telephone preferen ces. • The V irtual Office Login and Te s t L o c a l M o d e (for Branch Office ) menus are liste[...]

15 Your i2002 Telephone Option menu 6. Press the Select key. The display provides informatio n required to adjust your selection. or 7. Choose one of th e following: a. Press the Select key to save changes and return to the Te l e p h o n e O p t i o n menu. b. Press the Quit key to keep existing settings. Adjust volume After selecting V olume adju[...]

16 Your i2002 Telephone O ption menu T o adjust Handset listen volume: 1. Select Handset listen from the Vo l u m e menu. or 2. Press Lower to decrease volume, Higher to increase volume. 3. Choose one of th e following: a. Press the Select key to save the volume level and return to the T elephone Option m enu. b. Press the Quit key to keep existing[...]

17 Your i2002 Telephone Option menu b. Press the Quit key to keep existing settings. T o adjust the Buzzer v olume: 1. Select Buzzer from the Vo l u m e menu. or 2. Press Lower to decrease volume, Higher to increase volume. 3. Choose one of th e following: a. Press the Select key to save the volume level and return to the T elephone Option m enu. b[...]

18 Your i2002 Telephone O ption menu Select a language The display is available in mul tiple languages. After selecti ng Language... from the T elephone Option menu: 1. Using the Navigation keys, highlig ht the desired language (for example, German [Deutsche]). 2. Choose one of the following : a. Press the Select key to save the language and return[...]

19 Your i2002 Telephone Option menu Display diagnostics The Display diagnostics opti on tests the telephon e’ s display screen an d indicator lights. After selecting Display Diagnostics from the T elephone Option menu: 1. Using the Navigation keys, scroll through the list to view disp lay capabilities. 2. Press the Quit key to return to th e T el[...]

20 Your i2002 Telephone O ption menu Choose Ring type The Ring type option sets the telephone’ s ring tone. After sel ecting Ring T ype... from the T elephone Option m enu: 1. Using the Navigatio n keys, highlight one of the ring types. 2. Press the Play key to sample the ring tone. 3. Choose one of th e following: a. Press the Select key to save[...]

21 Your i2002 Telephone Option menu Change Feature Key Label The Change Feature Key Label option rena mes the label displayed next to each feature key or restores the defaul t labels to the keys. After selecting Change Featur e Key Label from the T elephone Option menu, choose one of the following: T o Change the labels: 1. From the Change Feature [...]

22 Your i2002 Telephone O ption menu d. Select Ye s to change the selected feature label key to the default value. Set Information The Set Information option displays the fol lowing set-specific information: • IP address • Hardware ID of the Internet T elephone • Current firmware version • TN progra mmed on set • Node ID and IP address ?[...]

23 Call features Call features System administration is required for Call features. Contact your system administrator to configure these fe atures and codes on your telephone. The Call features and Flexible Feature Codes (FFC) described in the following sections must be assigned to your tele phone and supported by system software. T o access a feat[...]

24 Make a call Make a call This section describes featur es associated with making a call. There are several ways to make a call from an i2002 telephone. T o make a call: 1. Do one of the following: a. Press the Line (DN) key . b. Lift the Handset . c. Press the Handsfree key . d. If a Headset is connected, press the Headset key . 2. Dial the numbe[...]

25 Make a call Use Handsfree calling Use Handsfree calling to operate a built-in microp hone and speaker instead of the handset. While on an active call, you can s witch between Handset and Handsfree mode. T o answer a call in Handsfree mode: Press the Handsfree key . T o discontinue a Handsfree call: Press the Goodbye key . T o mute a Handsfree ca[...]

26 Make a call T o use a Headset: 1. Connect the Headset to the headset jack or the handset jack depending on the headset type and telephone. 2. Press the Headset key . Note: Amplified and u namplified headsets are compatible with the i2002 Internet T elephone. 3. Adjust your Headset volume by using Volume adjustment... in th e Telephone Option men[...]

27 Make a call T o search for a specific num ber: 1. When prompted, use the keypad to enter the desired name in the format, “Last, First”. 2. T o edit the entry , select from the following: a. T o toggle letters, use the 1-9 number keys. b. For upper case letters, use the second level of feature keys and press the Case key . c. For special char[...]

28 Make a call T o scroll to a specific number: 1. Using the Navigatio n keys, scroll through the names in the Corporate Directory . 2. Press the Dial key to dial the resulting number . Use Predial Use the Predial feature to enter , preview , an d edit num bers before dialing. T o use Predial: 1. W ithout selecting a Line key , dial the number . 2.[...]

29 Make a call Use Auto Dial Use the Auto Dial feature to display , stor e, and automatically dial telepho ne numbers. To u s e A u t o D i a l : 1. Lift the Handset . 2. Selecting an associated Auto Dial key from the upper display area, press to di al the number . T o display Auto Dial number: 1. Press the Display key . 2. Selecting from the upper[...]

30 Make a call Activate Ring Again Use the Ring Again feature if a busy tone sounds or when ther e is no answer after placing a call. Ring Again activates an audible tone noti fication that you receive when the person you t ried calling is available or has used their telepho ne. Ring Again also automatically redials the number . T o use Ring Again:[...]

31 Make a call Redial last number called Use the Last Number Redial feature to automatically redi al the last dialed number . T o use Last Number Redial: Choose one of the foll owing 1. T o redial using the Handset : a. Lift the Handset . b. Press the Line (DN) key . or 2. W ithout lifti ng the Handset , press the Line (DN) key twice (the last numb[...]

32 Make a call T o make a Speed Call: 1. Lift the Handset . 2. Press the Speed Call Controller key . 3. Dial the Speed Call code to automatically dial the nu mber . Make a System Speed Call Use the System Speed Call feature to di al Speed Call codes that override all restrictions on a call. T o make a System Speed Call: 1. Lift the Handset . or 2. [...]

33 Make a call Make an Intercom call Use the Intercom feature to call a member of your intercom group by pressing the code assigned to each member . To m a k e a n I n t e r c o m c a l l : 1. Lift the Handset . 2. Press the Intercom key . 3. Dial the one- or two -digit code for the desired intercom group member . T o answer an Intercom call while [...]

34 Answer a ca ll Answer a call Each incoming call causes the telephone to ring and the LCD indicato r t o flash. T o answer a call: or 1. Choose one of th e following: a. Lift the Handset . or b. Press the Handfree button located on the left side of the handset. Note: The Handsfree feature may not be available on your telephone. or c. Press the Li[...]

35 While on an active call While on an active call This section describes features available during an active call. Place a call on hold Use the Hold feature when talking on one line and another call arrives on a second line. Retain the original call by putting it on hold and then answer the second call. T o place a call on hold: Press the Hold key[...]

36 While on an active call T o go back to the original call, if the transfer is incomplete: If the person called is not available, press the Line (DN) key (next to the LCD indicator) to reconnect to the original call. Use Timed Reminder Recall Use the T imed Reminder Recall feature to receive a reminder tone when a transferred call is not answered.[...]

37 While on an active call Use Attendant Recall Use the Attendant Recall feature to contact an attendan t during a call and t o connect the call to the attendant. T o contact the attendant while on a call: 1. Press the Attendant Recall key and stay on the line until the attendant answers. 2. Press the Goodbye key . The caller remains connected to t[...]

38 While on an active call T o park a call using the SPRE code or FFC: or 1. Press the Tr a n s f e r key or the Conference key . 2. Dial the Call Park FFC . 3. T o use an alternate DN from the System Park DN or your own DN, dial the DN where you want to park the call. or 4. Press the Tr a n s f e r key or the Conference key . T o retrieve a parked[...]

39 While on an active call Record a Calling Par ty Number Use the Calling Party Number f eature to re cord a caller ’ s number or charge a call to an account number for accounting purp oses during an established call. T o record a caller’ s number for accounting purpos es: 1. Press the Call Party key , the caller is placed on hold. The Entered [...]

40 While on an active call T race a Malicious call Use the Malicious Call T race feature to tr ace nuisance calls within your system. T o use Call T race while on a call: Press the Call T race key . T o use Call T race without a Call T r ace key: or 1. Press the T ransfer key or the Conference key . 2. Dial the SPRE code followed by 83 or dial the [...]

41 Incoming calls Incoming calls This section describes features th at are used with incoming calls. Activate Automatic Answerback When the Automatic Answerback feature is active, your se t automatically answers in handsfree mode after one ring; however , calls are not forw arded to the voice message service. T o activate Automatic Answerback: Pres[...]

42 Incoming c alls 3. Dial the pickup group number of th e ringing telephone. T o answer a call at a specific extension in any pickup group: 1. Lift the Handset . 2. Press the DN Pickup key , or enter the Pickup Directory Number FFC. 3. Dial the DN of t he telephone that is ringing (in your call pickup group). If the pickup DN or group number is in[...]

43 Incoming calls 2. Press the Line (DN) key associated with the first call. If you do not have a Call W aiting key: 1. Press the Goodbye key to end the current call and answ er the incoming call. 2. Press the Line (DN) key beside the flashing status icon to answer the incoming call. 2498 2498[...]

44 While you are away from your desk While you are away from your desk This section describes features that ar e used when you are away from your desk. Use Call For ward Use the Call Forward featur e to direct incoming ca lls to ring at anoth er Line (DN). If the telephone is in the process of ringing, that call cannot be forw arded. T o for ward y[...]

45 While you are away from your desk Use Internal Call For ward Use the Internal Call Forward to accept only calls originating at in ternal DNs to ring at another DN. Calls originating outside your teleph one system still ring at your telephone. Current incoming calls cannot be fo rwarded. T o for ward internal calls: 1. Press the Internal Call For[...]

46 While you are away from your desk 4. Dial your Station Control Password. A dial tone sounds. 5. Choose one of th e following: a. Dial your DN. b. T o forward calls to the previous call forward telephone number, press the # key . (Do not perform steps 6 and 7). 6. Dial the number to w hich calls are being forwarded. If calls are forwarded to an i[...]

47 While you are away from your desk Secure your telephone Use the Electronic Lock feature to prevent others from making calls from your telephone. The lock consists of a password that you can change. T o lock your telephone: 1. Lift the Handset . 2. Dial the Electronic Lock Activate FFC . 3. Dial your Sta tion Control Password . 4. Choose one of t[...]

48 While you are away from your desk T o change your password (must be done from your telephone): 1. Lift the Handset . 2. Dial the Station Control Password Change FFC . 3. Dial the current password for your telephone. 4. Dial the new password. 5. Dial the new password again. 6. Press the Goodbye key .[...]

49 Talk with more than one person T alk with more than one person This section describes featur es that enable conversatio ns between more than two people. Use the Call Join feature Use the Call Join feature to connect a call to a current active call. This creates a conference between the two callers and yourself. T o connect a call on hold (on a d[...]

50 Talk with m ore than one p erson If the person you attempt to add to the conference is unavailable: 1. Press the Goodbye key . 2. Press the Line (DN) key w ith the flashing icon to return to you r original call . Use the Conferee selectable di splay and disconnect feature Use the Conferee Selectable Display feature to list active conferees and d[...]

51 Talk with more than one person The LCD indicator t urns off. b. For multiple conferees, repeat steps 1 and 2 until all conferees are disconnected. Then press the Goodbye key . Use Group Call Use the Group Call feature to automatically call memb ers of a predefined group, one at a time, until they all answer . T o call group members: 1. Lift the [...]

52 Talk with m ore than one p erson b. If you are on a call on another line on your telephone when a group call is made, you receive a long tone through th e handset or speaker . c. If you are alrea dy on a conference call or another group call, you do not receive notifi cation of a group call. T o end a Group Call: Press the Goodbye key . Note: Wh[...]

53 Work without interruptio n W ork without interr uption This section describes features th at provide uninterrupted work time. Activate Make Set Busy Use the Make Set Busy feature to make yo ur telephone appear busy to all callers. T o activate Make Set Busy : Press the Make Set Busy key , or lift th e Handset and enter the Make Set Busy Activate[...]

54 Additional call featu res Additional call features Auto Dial T ransfer feature Use the Auto Dial Tr ansfer feature to transm it digits through your Aut o Dial key to the central office after a T r unk Switchhook Flash. Y ou must be on a Central Office/Exchange (CO) trunk cal l from or to a CO that of fers Centrex or exchange line-type features. [...]

55 Additional call features Use Call Page Connect to make an announcement Use the Call Page Connect feature to make an announcem ent over a paging system. Note: A Page key on an attendant console overrid es and disconnects the telephones. The telephones must re-access the page trunk. T o connect to Call Page: 1. Lift the Handset . 2. Dial the Page [...]

56 Additional call featu res Charge a call or Charge a Forced call Use the Call Charge feature to charge a call to a specific account. The Forced Charge feature charges long-distance calls from a telephone restricted to local calls. T o charge a local or long-distance call to an account before you dial: 1. Lift the Handset . 2. Press the Charge key[...]

57 Additional call features T o charge a call to an account when you transfer a call: 1. Press the T ransfer key . The call is on hold. 2. Press the Charge key or dial the Call Detail Recording FFC . 3. Dial the charge account number . 4. After the dial tone, dial the num ber to where the call is to be transferred. 5. Press the Tr a n s f e r key w[...]

58 Additional call featu res Use Enhanced Override feature Use the Enhanced Override feature to override an active call after you have attempted a Forced Camp-on. Use Enhanced Override to make a simple call or a consultation call, such as placing a call on hold and calling another party . T o use Enhanced Override: Y o u receive a busy si gnal afte[...]

59 Additional call features Note: The person you called receives a tone, and you receive a ring/ringback signal or a busy/engaged signal, depending on the option s chosen. Y ou are now camped-on t o the number you dialed. 2. When the person y ou called finishes their call, your telephone automaticall y dials the number. Y our and their telephones r[...]

60 Additional call featu res Use Privacy Release Use the Privacy Release feature to enable one or more people who share your DN to join a call. T o use Privacy Goodbye in an established state: Press the Privacy Release key during a call. A person joins the call by pressing the shared number (DN) key on their telephone (Multiple Appearance DN featur[...]

61 Additional call features T o use Automatic Post selection: The called party is either busy on the telephone or away from the desk. T o page the called party , there is no need to redial the number of the called party . 1. Press the Radio Page key . A special dial tone sounds. 2. Dial the Radio Paging Access FFC . The ringback tone sounds. Note: [...]

62 Additional call featu res Use V oice Call Use the V o ice Call feature to page an other person o r make an announ cement through someone else’ s telephone speaker . T o make a voice call: 1. Lift the Handset . 2. Press the V oice Call key and make the announcement. 3. Press the Goodbye key . T o respond to a voice call: Y o ur telephone rings [...]

63 Additional fea tures Additional features Vir tual Of fice When you are away from y our office telephone, use the V irtual Office feature to transfer calls and all of it’ s features to a remote telephone. When designated as the o ffice telephone, the i2002 can be activated for V irtual Office by an i2004, i2050, or an i2002 Intern et T elephone[...]

64 Additional features A successful login transfers all the features , time, date, and tone s to your remote telephone from your office telephone. Logged on to i2002 Figure 1: Logged on using an i2002 Figure 2: Logged on using an i2004 Figure 3: Logged on using an i2050 On the i2004 and i2050 displays, the two top left feature keys always remain em[...]

65 Additional fea tures When activated for V irtual Office by a remote telephone, your office telephone is logged out and no longer operational . A Logged Out message displays on your telephone alerting you that it is being used for V irtual Office. T o regain operation of a telephone being used for Vir tual Of fice: T o regain operation of your te[...]

66 Additional features T roubleshoot Vir tual Of fice When using V irtual Office you may encounter error messages displayed on your screen. The following table lists error me ssages and actions to correct the causes. Table 1: Troubleshoot Virtual Office (Part 1 of 3) Displayed Message Probable Cause Actions Busy , try again Remote Internet T elepho[...]

67 Additional fea tures Permission Denied (1) Remote telephone has no Station Control Password. Notify local network administrator . Permission Denied (3) Incorrect User ID entered. Enter correct User ID. Remote telephone has no Station Control Password. Notify local network administrator . Permission Denied (4) Incorrect User ID entered. Enter cor[...]

68 Additional features Succession Branch Of fice The Branch Office telephone can operat e in the Normal or the Local mode. Normal Mod e The telephone registers with the Main O ffice and receives telephone services from the Main Office. At any time during No rmal Mode, you can check local mode functionality (make and recei ve calls) by enab ling Loc[...]

69 Additional fea tures Use the Resume Normal Mode command to return to Normal Mode after testing survival functionality . Note: If the Resume Normal Mode command is not performed after testing, the telephone automatically returns to No rmal Mode in ten minutes. 1. Press the Services key to access the Services me nu. 2. Using the Navigation key , h[...]

70 Hospitali ty features Hospitality features The hospitality features in this section are intended fo r hotel operations. Set Automatic W ake-Up Use the Automatic W ake-Up feature to receive a timed reminder call. From your telephone, you can program the Meridian 1, Succession 1000, or Succession 1000M to automatically place a call to yourself at [...]

71 Hospitali ty features T o verify the time for the Automatic W ake-Up call: 1. Lift the Handset . 2. Dial the Automatic Wake-Up Verify FFC . 3. Dial the Automatic Wa ke-Up time in a 24-hour time format (hh mm). If your query matches the preset time, a confirmation tone sounds. Note: In a 24-hour time format, 7:30 a.m. is entered as 0 730; 9:45 p.[...]

72 Hospitali ty features * 4. Press the * key . 5. Press the Message R egistration key . T o reset a meter to ze ro: 1. Press the Message R egistration key . 2. Dial the room Directory Number (DN). * 3. Press the * key . 4. Press the Message R egistration key . Use Maid Identification Use the Maid Identification feature to track the cleaning status[...]

73 Hospitali ty features * 4. Press the * key . 5. Dial the Maid ID. If you dial th e wrong Maid ID, press the * key and redial the ID. 6. Press the Room S tatus key . Display Room Status Use the Room Status feature to print the status of a room using the Display Module. T o read the status of a room: 1. Press the Room S tatus key . 2. Dial the Dir[...]

74 Hospitali ty features T o change the status of a room: 1. Press the Room S tatus key . 2. Dial the Directory Number (DN) for the room. The DN displays follow ed by a two-digit code. a. The second digit indicates the occupancy status: b. The second digit indicates the cleaning status of the room: 3. Dial the status c ode for the room. A three-dig[...]

75 Flexible F eature Codes (FFC s) Flexible Feature Codes (FFCs) Use this table to keep track of the FFCs assigned by your system administrator . Call Detail Recording Charge Account Make Set Busy A ctivate Call Forward All Calls Activate Make Set Busy Deactivate Call Forward All Calls Deactivate Malicious Call T race Call Forward All Calls V erify[...]

76 Terms you should know T erms yo u should know Attendant A telephone operator in your organization. Auto Dial A telephone number program med on the AutoDial key for one touch dialing. Call par ty infor mation The display showing Call Party Name Display (CPND) information including the telepho ne number and name of the incoming call. The system mu[...]

77 Terms you should know FFCs See Flexible Feature Codes. Fixed key The hard labeled keys on your telephone. Flexible Feature Codes (FFCs) Specialized codes entered usi ng the dial pad that enable features, for ex ample Automatic W ake-Up call. Handsfree A method of con versing with the party on the other end of the line without lifting your handse[...]

78 Terms you should know More... An option allo wing acces s to the multiple layers of the Soft ke ys. These ke ys are the four keys located directly below the display area. Off-ho ok Any line that is selected to either make a call or recei ve an incoming call. The term of f-hook is appl ied, regardless of whether the end-user act ually lifts up th[...]

79 Terms you should know Secondar y Director y Number A second incoming/out going line for your telephone. Shared Director y Number A DN (extension) that is shared b y two or more persons. Soft Keys (self-labeled) A set of ke ys programmed b y your system administr ator . These four keys located directly belo w the display area hav e four programma[...]

80 Index Index A Application Key 10 Attendant 76 Attendant Recall 37 Auto Dial 29 , 76 Auto Dial Trans fer 54 Automatic Answerback 41 Automatic Wake-Up 70 B Buzz signal 54 C Call Charge 39 Call Forward 44 Call Forward - Internal 45 Call Join 49 Call Page 55 Call Page Connect 55 Call Park 37 Call party information 76 Call Pickup 41 Call Waiting 42 C[...]

81 Index Information dis play 77 Information line 77 Intercom call 33 Internal Call Forward 45 Interrupted dial tone 77 J Join a call 49 L Language 10 , 18 Last Number Redial 31 Line (DN) Key 8 Local Dialpad Tone 10 , 19 M Maid Identification 72 Make Set Busy 53 Malicious call Trace 40 Meet - me page 60 Meridian 1 77 , 79 Message Registration 71 Mo[...]

82 Index Succession 1000M 79 Succession Branch Office 68 Switchhook 79 System or Switch 79 System Speed Call 32 T Telephone Option 10 Timed Reminder Recall 36 Transfer a call 35 U User Interface 79 V Virtual Office 10 , 63 Voice Call 62 Volume adjustment 10 , 15 Volume Control 8[...]

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Meridian 1, Succession 1000, Succession 1000M i2002 Internet T elephone User Guide Cop yright © 2002 – 20 03 Nor tel Networks All Rights Reser ved Information is subject to change with out notice. Nor tel Networks reser ves the r ight to make changes in d esign or components as progress in engineer ing and manufacturing warrant. This equipment h[...]