Nortel Networks I2004 manual

[S tandar d—Nortel Networks Conf iden tial] Part No. N N 10042-1 13 April, 200 3 i2004 Internet T elephone User Guide[...]

ii NN10042-1 13 [Standar d—No rt el Netwo rks Confide nti al ] Copyright © 2003 Nortel Networks All rights reserved. April, 2003. The informati on in this document is subj ect to change witho ut notice. The statemen ts, configurat ions, technica l data, and recommen dations in thi s do cument a re bel ieved to be acc urat e and reliabl e, but ar[...]

iii i2004 Inte rnet Te lephone Us er Guide [Standar d—No rt el Netwo rks Confide nti al ] Nortel Networks Inc. soft ware licens e agreement This Software License A greement (“License Agreement”) is between you, th e end-user (“Customer”) a nd Nortel Networks Corp oration and its su bsidiaries and af fili ates (“Nortel Networks”). PLEA[...]

iv NN10042-1 13 [Standar d—No rt el Netwo rks Confide nti al ] rights to th e software and software do cumentation are go verned by Nortel Networks sta ndard commercial license in accordanc e with U.S. Federal Regulations at 48 C.F .R. Sections 12 .212 (for non- D oD entities) and 48 C.F .R. 2 2 7.7202 (for DoD entities). b) Customer m ay termina[...]

i i2004 I nternet Tel ephone User Guid e [Standar d—No rt el Netwo rks Confide nti al ] Content s About th is guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii Audi[...]

ii NN10042-1 13 [Standar d—No rt el Netwo rks Confide nti al ] Setting ti me prefe rences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Displayin g i2004 in formatio n . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Resetting your i2004 Internet T eleph [...]

iii i2004 Inte rnet Te lephone Us er Guide [Standar d—No rt el Netwo rks Confide ntial ] Do not Disturb (DND) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 6 User login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6 6 Us[...]

iv NN10042-1 13 [Standar d—No rt el Netwo rks Confide nti al ][...]

v i2004 Inte rnet T el ephone Use r Guid e [Standar d—No rt el Netwo rks Confide nti al ] Ta b l e s T a ble 1 Initializi ng options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 T a ble 2 i2004 qui ck buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 T a ble[...]

vi Tables NN10042-1 1 3 [Standar d—Nortel Networks Con fidenti al][...]

vii i2004 I nternet Tel ephone User Guid e [Standar d—No rt el Netwo rks Confide nti al ] About this guide We l c o m e This gui de describes how to setup and get started us ing your Nortel Net works i2004 Int ernet T elephone. T opics include: • Settin g up and initial izing your i2004 I nternet T elephone • Introdu cing the i200 4 Internet [...]

viii About th is gu ide NN10042-1 13 [Standar d—No rt el Netwo rks Confide nti al ] T ex t conventions This gui de uses the fo llowing text conventions: Acronyms This gui de uses the fo llowing acron yms: bold text Indicate s the i2004 so ftkey you need to press Exa mple : Pr es s th e Ok softk ey . ital ic tex t Indicate s new terms, document ti[...]

About t his guid e ix i2004 Inte rnet Te lephone Us er Guide [Standar d—No rt el Netwo rks Confide nti al ] Related publi cations Other pub lications r elated to the i 2004 Interne t T elephone User Guide: • SIP Mult im edia PC C li ent User G uide • SIP Pers onal Agen t User Guid e How to ge t help If you pu rchased a ser vice contra ct for [...]

x About thi s guide NN10042-1 13 [Standar d—No rt el Netwo rks Confide nti al ][...]

1 i2004 I nternet Tel ephone User Guid e [Standar d—No rt el Netwo rks Confide nti al ] Chapter 1 Setting up and initializ ing your i2004 Interne t T elephone This sec tion descri bes how to setu p and initia lize your i20 04 Internet T elep hone. Setup: Be fore you b egin Before yo u begin setting up your teleph one, check to s ee that you hav e[...]

2 Chapter 1 Setting up and i nitializin g your i200 4 Internet Telepho ne NN10042-1 13 [Standar d—No rt el Netwo rks Confide nti al ] The foll owing picture shows an i2 004 Internet T elephone : Inst alling yo ur i2004 Internet T elephon e T o connect your i2 004 Internet T elephone 1 Connect on e end of the ha ndset cord to the handset j ack (id[...]

Chapt er 1 Setting up and initializ ing your i2004 Inte rnet Te lephone 3 i2004 Inte rnet Te lephone Us er Guide [Standar d—No rt el Netwo rks Confide nti al ] a For a tel ephone not sha ring a LAN access wi th a PC: Connect on e end of the Et hernet cable to the Ether net plug (ident ified with a ne twork icon) on the telephone , and the other e[...]

4 Chapter 1 Setting up and i nitializin g your i200 4 Internet Telepho ne NN10042-1 13 [Standar d—No rt el Netwo rks Confide nti al ] Initializing your i20 04 Internet T elephone When you power up the i2004 I nternet T elephone for the first ti me, you will see the int roduction scre en with a flas hing Nortel Networ ks display as shown in the fo[...]

Chapt er 1 Setting up and initializ ing your i2004 Inte rnet Te lephone 5 i2004 Inte rnet Te lephone Us er Guide [Standar d—No rt el Netwo rks Confide nti al ] Ta b l e 1 Initi alizing op tions When you power up you r i2004 Intern e t T elephone . .. Then .... if the di splay shows that the server i s unreach able and con tinuousl y resets go to [...]

6 Chapter 1 Setting up and i nitializin g your i200 4 Internet Telepho ne NN10042-1 13 [Standar d—No rt el Netwo rks Confide nti al ] St ep 1: Enter an act ivation key When the i2 004 successfu lly connects to the server , the Ente r Activation Key scr ee n app ear s. if the te lephone suc cessfully co nnects to the server a nd the displ ay promp[...]

Chapt er 1 Setting up and initializ ing your i2004 Inte rnet Te lephone 7 i2004 Inte rnet Te lephone Us er Guide [Standar d—No rt el Netwo rks Confide nti al ] Figure 1 Enter A ctivation Key sc reen Enter t he activati on key and pres s the Ok softkey , the foll owing screen d isplays: Figure 2 Unprov isioned Device - Co ntacting Database Display[...]

8 Chapter 1 Setting up and i nitializin g your i200 4 Internet Telepho ne NN10042-1 13 [Standar d—No rt el Netwo rks Confide nti al ] Figure 3 shows user "tom" logging in. Figure 3 Newly pr ovisione d devic e login di splay Figure 4 shows user "tom" e ntering his password of "g uest". Non-alpha numeric digits are ent[...]

Chapt er 1 Setting up and initializ ing your i2004 Inte rnet Te lephone 9 i2004 Inte rnet Te lephone Us er Guide [Standar d—No rt el Netwo rks Confide nti al ] Figure 5 Entering Log on Time Enter t he amount of time you wan t to be l ogged in or press th e UsePr ov softkey to use the network pro visioned valu es. Then, press the Login soft key . [...]

10 Chapte r 1 Setting u p and ini tializi ng your i2004 Inter net Tel ephone NN10042-1 13 [Standar d—No rt el Netwo rks Confide nti al ] Figure 6 Idle Screen T o reset yo ur i2004 Internet T elephone Use the Res et Phone opti on in the Config menu (see “Resett ing your i2004 Intern et T elephone” on page 33 ) or unpl ug your tele phone. Tip: [...]

Chapter 1 Setting u p and ini tializi ng your i2004 Inter net Tel ephone 11 i2004 Inte rnet Te lephone Us er Guide [Standar d—No rt el Netwo rks Confide nti al ] T o up grade firmware When the di splay prompts you to upgrade y our firmware • Pre ss the Now softke y to upgrade, or pr ess the Later softkey a nd manually start the update at a late[...]

12 Chapte r 1 Setting u p and ini tializi ng your i2004 Inter net Tel ephone NN10042-1 13 [Standar d—No rt el Netwo rks Confide nti al ][...]

13 i2004 I nternet Tel ephone User Guid e [Standar d—No rt el Netwo rks Confide nti al ] Chapter 2 Introducing the i2004 Internet T elephone This sec tion descri bes: the featur es and servi ces available on your i2004 In ternet T elephone and some ba sic functio ns to get you s tarted using you r phone. Y our i2004 Internet T elephone: features [...]

14 Chapter 2 Introduc ing the i 2004 Inter net Tele phone NN10042-1 13 [Standar d—No rt el Netwo rks Confide nti al ] — multipl e user logon — inbox —o u t b o x — address book — list o f Buddies Y our i2004 Inte rnet T elephone also pr ovides featu res not availa ble on traditi onal phone systems inclu d in g: • instant messages—se[...]

Chap ter 2 Introduci ng the i2004 Inter n et Teleph one 15 i2004 Inte rnet Te lephone Us er Guide [Standar d—No rt el Netwo rks Confide nti al ] Some useful terms you sh ould know The i2004 I nternet T elephone may l ook like a re gular telephone but there ar e some impo r tan t differen ces th at y o u need to ke ep in m ind. Multip le user log [...]

16 Chapter 2 Introduc ing the i 2004 Inter net Tele phone NN10042-1 13 [Standar d—No rt el Netwo rks Confide nti al ] Address book Y our personal ne twork-based a ddress book is a key tool fo r managing address es. Y ou can save yo ur addresses fo r quick ca ll access as wel l as or ganize addres ses into gr oups. Inbox Y our i2004 Inte rnet T el[...]

Chap ter 2 Introduci ng the i2004 Inter n et Teleph one 17 i2004 Inte rnet Te lephone Us er Guide [Standar d—No rt el Netwo rks Confide nti al ] Getting to kn ow the i2004 i2004 buttons Y our i2004 Inte rnet T elephone include s buttons th at provide in stant acces s to featur es of the set . The followin g picture sho w s the buttons available o[...]

18 Chapter 2 Introduc ing the i 2004 Inter net Tele phone NN10042-1 13 [Standar d—No rt el Netwo rks Confide nti al ] Using the i2004 quick buttons The i2004 qui ck buttons pr ovide pre-p rogrammed service acc ess with a touc h of a button. The quick b uttons are l oca ted along the bo ttom of your i 200 4 phone, fro m middle t o far right, as sh[...]

Chap ter 2 Introduci ng the i2004 Inter n et Teleph one 19 i2004 Inte rnet Te lephone Us er Guide [Standar d—No rt el Netwo rks Confide nti al ] Ta b l e 2 i200 4 quick buttons Pressin g this quick button... Activates this function and softk eys... Address book Access t o a network -based address b ook. Select • Call - to place a call to the hi[...]

20 Chapter 2 Introduc ing the i 2004 Inter net Tele phone NN10042-1 13 [Standar d—No rt el Netwo rks Confide nti al ] Switch Server Allows you to select a n alternate se rver . A displa y prompt s "Use Alternat e Server?" an d displays the IP and Port of th e alternate serv er . Select • Ok - to have your i 2004 Internet T elephone at[...]

Chap ter 2 Introduci ng the i2004 Inter n et Teleph one 21 i2004 Inte rnet Te lephone Us er Guide [Standar d—No rt el Netwo rks Confide nti al ] The i2004 di splay The i2004 I nternet T elephone di splay is or ganized as f ollows: • the main d isplay , when idle , shows the day an d time, the online status of t he primary l ine user , as we ll [...]

22 Chapter 2 Introduc ing the i 2004 Inter net Tele phone NN10042-1 13 [Standar d—No rt el Netwo rks Confide nti al ] Entering alphanumeric characters Y ou can make a call by dialing a telephone numbe r or by dialing a person’ s alphanumer ic address (for example, jdoe @ domain.com). Alphanu m eric dialing refers to the spel ling of names or wo[...]

Chap ter 2 Introduci ng the i2004 Inter n et Teleph one 23 i2004 Inte rnet Te lephone Us er Guide [Standar d—No rt el Netwo rks Confide nti al ] In alpha numeric dialing, the 1 button r epresents t he following characters: Helpful h int s • in a numb ered menu lis t press th e dialpad nu mber that cor responds t o the item on the l ist to highl[...]

24 Chapter 2 Introduc ing the i 2004 Inter net Tele phone NN10042-1 13 [Standar d—No rt el Netwo rks Confide nti al ] • use th e * dialpa d button to retu rn to the beginni ng of a li st and t he # butto n to go to the end of a lis t • to capi tali ze a lett er , fi rst e nter t he lett er usi ng the dialpa d an d the p ress t he up navigat i[...]

Chap ter 2 Introduci ng the i2004 Inter n et Teleph one 25 i2004 Inte rnet Te lephone Us er Guide [Standar d—No rt el Netwo rks Confide nti al ] message waitin g instan t mess age missed ca ll Ta b l e 5 i200 4 Internet T e lephone i cons Icon Meanin g[...]

26 Chapter 2 Introduc ing the i 2004 Inter net Tele phone NN10042-1 13 [Standar d—No rt el Netwo rks Confide nti al ][...]

27 i2004 I nternet Tel ephone User Guid e [Standar d—No rt el Netwo rks Confide nti al ] Chapter 3 Configuring the i2004 Int ernet T elephone This sec tion descri bes the sett ings that you can customize on your i2004 I nternet T elephone. The Confi guration menu of the i2004 Inter net T e lephone include s the followi ng options: 1 Cont rast S e[...]

28 Chapter 3 Config uring th e i2004 Int ernet Te lephone NN10042-1 13 [Standar d—No rt el Netwo rks Confide nti al ] Adjusting the co ntrast settings T o set how light or dark the char acters appe ar on your LCD dis play 1 Press t he Co nfig softke y . 2 Highligh t the Contrast Setti ng option a nd press the Selec t softkey . 3 Use the na vigati[...]

Chapter 3 Configuri ng the i2004 Intern et Teleph one 29 i2004 Inte rnet Te lephone Us er Guide [Standar d—No rt el Netwo rks Confide nti al ] Sett ing IM dis play Y ou can choose to block all in coming instant messages so that the text doe s not appear o n the telephone di splay . The default set ting is ON. T o change the IM display setting 1 P[...]

30 Chapter 3 Config uring th e i2004 Int ernet Te lephone NN10042-1 13 [Standar d—No rt el Netwo rks Confide nti al ] Setting the idle display o f the i2004 Internet T elep hone Y ou can customi ze a text label to display w hen y our telephone is idle.T o set the idle di splay of the telephone 1 Press t he Co nfig s oftke y . 2 Highligh t the Idl[...]

Chapter 3 Configuri ng the i2004 Intern et Teleph one 31 i2004 Inte rnet Te lephone Us er Guide [Standar d—No rt el Netwo rks Confide nti al ] Setting time preferences Y ou can choose how t he date and ti me displays on your telephone s creen and set your ti me zone. Changing the date format T o choose whether t he date format displays as month /[...]

32 Chapter 3 Config uring th e i2004 Int ernet Te lephone NN10042-1 13 [Standar d—No rt el Netwo rks Confide nti al ] 3 Press t he TmZone s oftke y . A list of tim e zon e c hoi ces ap pea r s on the sc reen . 4 Highligh t the time zon e format you want an d press the Selec t so ftkey . 5 Press Ok t o exit or choo se another T ime Prefe rences op[...]

Chapter 3 Configuri ng the i2004 Intern et Teleph one 33 i2004 Inte rnet Te lephone Us er Guide [Standar d—No rt el Netwo rks Confide nti al ] Resetting your i2004 In ternet T elephone T o reset your phone to reconn ect to the se rver 1 Press t he Co nfig s oftke y . 2 Highligh t the Reset Phone opt ion and pres s the Select softke y . 3 Press t [...]

34 Chapter 3 Config uring th e i2004 Int ernet Te lephone NN10042-1 13 [Standar d—No rt el Netwo rks Confide nti al ][...]

35 i2004 I nternet Tel ephone User Guid e [Standar d—No rt el Netwo rks Confide nti al ] Chapter 4 Making calls This sec tion descri bes the various wa ys that you ca n place and re ceive calls on your i200 4 Internet T elephone. Getting started: i2004 functions The i2004 I nternet T elephone fu nctions tabl e lists the s teps to foll ow for some[...]

36 Chapt e r 4 Making ca lls NN10042-1 13 [Standar d—No rt el Netwo rks Confide nti al ] Softkey dialing options When you go of f-hook t o make a call the idle display ch anges: Place a conferen ce call 1. Aft er initiating or receiving a c all, press th e NewCall softkey to invite a n additional party to th e convers ation. 2. Dia l a phone nu m[...]

Chapte r 4 Making calls 37 i2004 Inte rnet Te lephone Us er Guide [Standar d—No rt el Netwo rks Confide nti al ] Press • VMail to di al your voice mai lbox • Redial t o dial the la st number you call ed • Alpha/NoAlph t o activate al phanumeric dia lpad charact ers • Subject t o select a cal l subject to add to you call Placing a call Y o[...]

38 Chapt e r 4 Making ca lls NN10042-1 13 [Standar d—No rt el Netwo rks Confide nti al ] Entering an add ress T o make a call you ca n dial a number (numeric address such as, 555-12 12) or an alphanumer ic SIP address ( jdoe@domain.com). T o enter an add ress using t he dialpad 1 Dial the number using t he dialpad. When d ialing, the lef t naviga[...]

Chapte r 4 Making calls 39 i2004 Inte rnet Te lephone Us er Guide [Standar d—No rt el Netwo rks Confide nti al ] 2 Press t he Select sof tkey . The subject text will ap pear on the sc reen of the person yo u are calli ng (if thei r device suppo rts this feat ure). Answering an incoming call When an inco ming call is ringing the f ollowing options[...]

40 Chapt e r 4 Making ca lls NN10042-1 13 [Standar d—No rt el Netwo rks Confide nti al ] After you have answer e d a call The foll owing softkey options are a vailable t o you after an swering a cal l. Active call actions After yo u have answered a call, the f ollowing options are availab le: Press: • Tr a n s f e r to se nd th is ca ll to a no[...]

Chapte r 4 Making calls 41 i2004 Inte rnet Te lephone Us er Guide [Standar d—No rt el Netwo rks Confide nti al ] Receiving a secon d call If you ar e on an ac tive c all a nd some one els e tries to c all you on t he same l ine, t he the i200 4 Internet T elephone wi ll alert y ou with an audible beep and the r inging call i nformation wil l appe[...]

42 Chapt e r 4 Making ca lls NN10042-1 13 [Standar d—No rt el Netwo rks Confide nti al ] Switchin g between active calls on the same line T o s w itch b etw e en c al ls th at are on the same line 1 Use the na vigation but tons to highlig ht the inact ive call. 2 Press the li ne b u tton a sso ci ated with the ca ll or p ress th e Sw itch softkey[...]

Chapte r 4 Making calls 43 i2004 Inte rnet Te lephone Us er Guide [Standar d—No rt el Netwo rks Confide nti al ] 1 jdoe use s the navigatio n buttons to hi ghlight the in active call with mjane. 2 jdoe pre sses the Switch softkey or the line button next to jdoe’ s name on the screen. The call between c smith and jdoe is put on hold. 3 Once agai[...]

44 Chapt e r 4 Making ca lls NN10042-1 13 [Standar d—No rt el Netwo rks Confide nti al ] Placing a conferen ce call The i2004 I nternet T elephone al lows you to conn ect calls toge ther to for m a confere nce. While on a call, you can i nitiate a conf erence call t o connect new part ies to the cal l. T o place a confer ence call usi ng the NewC[...]

Chapte r 4 Making calls 45 i2004 Inte rnet Te lephone Us er Guide [Standar d—No rt el Netwo rks Confide nti al ] Placing a call on hold T o place a call o n hold 1 Press t he Hold button to pl ace the other party on hol d. The hold icon bes ide the lin e but ton fl ashes . 2 Press t he Hold button a second time or press the line but ton associ at[...]

46 Chapt e r 4 Making ca lls NN10042-1 13 [Standar d—No rt el Netwo rks Confide nti al ] 5 Press the Ok softk ey to re turn to an idle di spl ay or , if the tran sfer fa iled , pres s the lin e key to rec onne ct the call . Call transfer with consult While on a call, you can c all another add ress, speak with t he person at the new address , and [...]

Chapte r 4 Making calls 47 i2004 Inte rnet Te lephone Us er Guide [Standar d—No rt el Netwo rks Confide nti al ] Redirecting a call T o redirect an i ncoming call to a nother locat ion without answer ing the call 1 Press t he Redrct sof tkey . 2 Use the di alpad to ent er the new addr ess. 3 Press t he Redrct sof tkey to add the ne w party . T o [...]

48 Chapt e r 4 Making ca lls NN10042-1 13 [Standar d—No rt el Netwo rks Confide nti al ] T o decline an inc oming call without a reason 1 Press t he Decline softkey . 2 Press t he Ok softkey to decline the cal l. The calling pa rty receives a busy sig nal . Or pres s the Canc el softkey to cance l the de cline. Th e origi nal ring ing di splay ap[...]

Chapte r 4 Making calls 49 i2004 Inte rnet Te lephone Us er Guide [Standar d—No rt el Netwo rks Confide nti al ] 2 Press t he Ok softkey to pass the call. Th e call is handl ed by your ring list. When the ring list is exhausted , the caller receives a b usy signal. Or press t he Cancel softkey to can cel the ignore proces s. The origi nal ri ngin[...]

50 Chapt e r 4 Making ca lls NN10042-1 13 [Standar d—No rt el Netwo rks Confide nti al ][...]

51 i2004 I nternet Tel ephone User Guid e [Standar d—No rt el Netwo rks Confide nti al ] Chapter 5 Managing your calls This sec tion describes how to manage your calls ef ficiently u sing both the i2004 Intern et T elephone qui ck buttons and more advanced f eatures in the V iew menu. The V iew menu opt ion provides you with the foll owing option[...]

52 Chapter 5 Managing your cal ls NN10042-1 13 [Standar d—No rt el Netwo rks Confide nti al ] Some of these items can a lso be access ed using the q uick buttons. Accessing the lis t of Bud dies Y ou can maintain a list o f use rs on you r sys te m that you frequently cont ac t, us ing the SIP Pe rsonal Agent. T hrough the V i ew menu on your i 2[...]

Chapter 5 Managing your cal ls 53 i2004 Inte rnet Te lephone Us er Guide [Standar d—No rt el Netwo rks Confide nti al ] 2 Highlight t he Prese nce option and press the Select softkey . Y our current presenc e status appe ars on the displ ay and you are p rompted to chan ge it. 3 Press t he Ye s softkey . A list of pr esence options ap pear (use t[...]

54 Chapter 5 Managing your cal ls NN10042-1 13 [Standar d—No rt el Netwo rks Confide nti al ] Adding reject reas ons When you are unable to ans wer a call you can send a messa ge telling the caller why you cannot answer . The rejec t reason text can be up to 40 cha racters in length however yo u must scroll to see messages longer than 24 characte[...]

Chapter 5 Managing your cal ls 55 i2004 Inte rnet Te lephone Us er Guide [Standar d—No rt el Netwo rks Confide nti al ] Using the inb ox option s Y our i2004 Inte rnet T elephone mai ntains an i nbox list of cal ls that you r eturned. Y ou can acces s this list t hrough the Vi e w softkey o r by pressing the inbox quic k button . When your t elep[...]

56 Chapter 5 Managing your cal ls NN10042-1 13 [Standar d—No rt el Netwo rks Confide nti al ] T o call an inbox entry while on an active call 1 Press . (Use the navigation bu ttons to hig hlight a parti cular inbox if mor e than one user is logged in, and press the Select softkey to access th at inbox.) 2 Highligh t an entry or enter the numb er [...]

Chapter 5 Managing your cal ls 57 i2004 Inte rnet Te lephone Us er Guide [Standar d—No rt el Netwo rks Confide nti al ] Managing you r address bo ok The i2004 I nternet T elephone al lows you to kee p a list of addr esses. Accessing your address book T o access your address book an d make a call 1 Press . (Or press the Vi e w softkey , highli ght[...]

58 Chapter 5 Managing your cal ls NN10042-1 13 [Standar d—No rt el Netwo rks Confide nti al ] 3 Enter t he changes. (Use the left an d right navig ation buttons t o delete chara cters with in the entry .) 4 Press t he Ok softkey to commit the chang es or Cancel to cancel the c hanges. Managing you r outbo x The i2004 I nternet T elephone kee ps a[...]

Chapter 5 Managing your cal ls 59 i2004 Inte rnet Te lephone Us er Guide [Standar d—No rt el Netwo rks Confide nti al ] Saving an outbox entry to the address book T o save an entry i n your outbox to your address book 1 Highligh t the entry a nd press the ri ght navigati on button to a ccess entry detail s. 2 Press t he Save softkey . The displ a[...]

60 Chapter 5 Managing your cal ls NN10042-1 13 [Standar d—No rt el Netwo rks Confide nti al ][...]

61 i2004 I nternet Tel ephone User Guid e [Standar d—No rt el Netwo rks Confide nti al ] Chapter 6 Advanced features and se rvices The Servi ces menu gives y ou access to man y advanced i200 4 features: 1 St o c k Q u er y 2 Send IM 3 Call F o rwar d 4 Do Not Dist urb 5 User Logi n 6 User Logout Tip: For quick selection, p ress the number on the [...]

62 Chapter 6 Advanced features and se rvices NN10042-1 13 [Standar d—No rt el Netwo rks Confide nti al ] S tock q uery Y our i2004 Inte rnet T elephone c an be set up t o display stock q uotes on the display . T o setup the st ock query fea ture 1 Select the Servcs softkey . 2 Highligh t the St o c k Q u e r y option a nd press the Se lect softk [...]

Chap ter 6 Advan ced featur es and se rvices 63 i2004 Inte rnet Te lephone Us er Guide [Standar d—No rt el Netwo rks Confide nti al ] 4 Press t he Submit button. The display may c hange briefly t o show that th e query is in progre ss. When the q uery is comple te, the resul t is displ ayed. 5 Press t he Save softkey . The displ ay prompts you to[...]

64 Chapter 6 Advanced features and se rvices NN10042-1 13 [Standar d—No rt el Netwo rks Confide nti al ] 6 Press t he Send softkey . A confirmat ion message appear s. Handling incoming instant messages When your i 2004 Internet T elephone be eps to alert you of a new ins tant message (IM), you can 1 Use the na vigation but tons to scro ll through[...]

Chap ter 6 Advan ced featur es and se rvices 65 i2004 Inte rnet Te lephone Us er Guide [Standar d—No rt el Netwo rks Confide nti al ] 4 Press t he Forwrd sof tkey . Once you compl ete setting u p the forwarding, the display o n your phone set briefl y changes to i ndicate that c alls are now for warded. The tel ephone icon nex t to the l ine butt[...]

66 Chapter 6 Advanced features and se rvices NN10042-1 13 [Standar d—No rt el Netwo rks Confide nti al ] Do not Distu rb (DND) The Do not Di sturb featu re blocks al l calls on a per line basis and prevents t hem from rin ging on your i2 004 Internet T elephone. If your i2004 In ternet T elephone is the o nly device de fined in your first ring li[...]

Chap ter 6 Advan ced featur es and se rvices 67 i2004 Inte rnet Te lephone Us er Guide [Standar d—No rt el Netwo rks Confide nti al ] User logout T o log out as an i2 004 Internet T elephone user 1 Press t he Servcs softk ey . 2 Highligh t the User Logout optio n and press th e Select softk ey . T he s cr een prompts yo u to indicat e your line ([...]

68 Chapter 6 Advanced features and se rvices NN10042-1 13 [Standar d—No rt el Netwo rks Confide nti al ][...]

69 i2004 I nternet Tel ephone User Guid e [Standar d—No rt el Netwo rks Confide nti al ] Appe ndix A Using the SIP Multimedia PC Client and the i2004 Internet T elephone Y ou can use your i 2004 Internet T elephone to pr ovide premium-q uality voice comm uni catio n whi le you r PC, with the SI P Mult imed ia PC Clien t, pr ovid es advanced IP an[...]

70 Using t he SIP Mul timedia P C Client a nd the i20 04 Interne t Telephone NN10042-1 13 [Standar d—No rt el Netwo rks Confide nti al ] Figure 7 Prefer ences - i2004 2 Check Use the i2004… to indica te that you want the i2 004 Internet T elephone to provi de premium-qualit y voice while the PC provides adv anced IP and mult imed ia ser vi ces.[...]

Using the SIP Multi med ia PC Client and the i2004 Intern et Tel eph one 71 i2004 Inte rnet Te lephone Us er Guide [Standar d—No rt el Netwo rks Confide nti al ] 5 Check wheth er the SIP Mul timedia PC Client should route voice to/fr om the telepho ne set for pr ivate IP addr esses.This op tion may be requir ed if you are using a p rivate LAN in [...]

72 Using t he SIP Mul timedia P C Client a nd the i20 04 Interne t Telephone NN10042-1 13 [Standar d—No rt el Netwo rks Confide nti al ][...]

73 i2004 I nternet Tel ephone User Guid e [Standar d—No rt el Netwo rks Confide nti al ] Appe ndix B T roublesh ooting This sec tion includes i nstruction s for resolv ing some common probl ems that you may encount er . Locating the MAC address Examine your i2004 Inter net T elephone set . A white label on the bottom of the set shows a se ries of[...]

74 Trouble shooting NN10042-1 13 [Standar d—No rt el Netwo rks Confide nti al ] 2 Press t he Co nfig s oftke y and selec t the Reset Phone option. Call does not connect Before r eporting a networ k problem ensur e that you are us ing the co rrect address to call someone. Using SI P addresses versus IP addresses Rather than dialin g an IP address [...]

Trou bleshoot ing 75 i2004 Inte rnet Te lephone Us er Guide [Standar d—No rt el Netwo rks Confide nti al ] Quality of s ervice inf orma tion In order to improve your service or per haps, to dete rmine a soluti on to a quali ty issue, y our service p rovider may as k you to rec ord quality of service inf ormation for your call s. T o vie w qua lit[...]

76 Trouble shooting NN10042-1 13 [Standar d—No rt el Netwo rks Confide nti al ][...]

77 i2004 I nternet Tel ephone User Guid e [Standar d—No rt el Netwo rks Confide nti al ] Appe ndix C Setting DHCP p a rameters After yo u power up you r i2004 Internet T e lepho ne, if the display i ndicate s that th e server is unreachabl e and it cont inuously res ets then you need to config ure some para m ete rs. Things to consider w hen sett[...]

78 Setting DHCP parameters NN10042-1 13 [Standar d—No rt el Netwo rks Confide nti al ] Begin the in itializat ion process T o begin the initia lizati on process , at the flashing Nortel Net works screen, q uickly press e ach of the fou r softkeys ( located at the bottom of the d isplay screen) once, press ing fr om le ft to ri ght . If your netwo[...]

Setting DH CP param eters 79 i2004 Inte rnet Te lephone Us er Guide [Standar d—No rt el Netwo rks Confide nti al ] Ta b l e 9 Setting DHCP configurati on parameters After pr essing the Ok s oftkey on the last config uration para meter , you will see a m essa ge " L ocat i ng Se rver ". Parameter V alue Definition DHCP (enable) 1 Y e s D[...]

80 Setting DHCP parameters NN10042-1 13 [Standar d—No rt el Netwo rks Confide nti al ] If your networ k does not suppor t DHCP If your network does not support DHCP 1 Ente r a 0 on the dia lpad, to indicat e that DHCP is not s upported. 2 Follow th e prompts to se t all neces sary paramete rs as descri bed in Ta b l e 1 0 .[...]

Setting DH CP param eters 81 i2004 Inte rnet Te lephone Us er Guide [Standar d—No rt el Netwo rks Confide nti al ] Ta b l e 1 0 S etting non-DHCP parameters Parameter V alue Definition SET IP <valid IP add ress> IP addres s of your i2004 Internet T elephone provided by your system admini strator NETMSK <valid subnet mask > Subnet M as[...]

82 Setting DHCP parameters NN10042-1 13 [Standar d—No rt el Netwo rks Confide nti al ] After pr essing the Ok s oftkey on the last config uration para meter , you will see a m essa ge " L ocat i ng Se rver ". Where to go next After t he i2004 Inte rnet T elephone h as successfu lly located the server , follow the instr ucti o ns in t he[...]

83 i2004 I nternet Tel ephone User Guid e [Standar d—No rt el Netwo rks Confide nti al ] Appe ndix D Customer support Y ou can order th e following pa rts and suppl ies for your i2004 Intern et T elephone from your authorized dist ributor as fol lows: For help finding an aut horized dis tributor ca ll 1 (800) 4NOR TEL or (800) 466-7835 . Ta b l e[...]

84 Cust omer suppor t NN10042-1 13 [Standar d—No rt el Netwo rks Confide nti al ][...]

i2004 I nternet Tel ephone User Guid e 85 [Standar d—No rt el Netwo rks Confide nti al ] Index A acronyms vi ii activation key 6 adding subjects to a call 38 address boo k 57 adjus tin g contr as t 28 advanced featur es and services 61–67 alphanumeric char acters 22 alphanumeric symb ols 23 answering a secon d call 41 attended call transfer 46 [...]

86 Index NN10042-1 13 [Standar d—Nortel Networks Con fidenti al] hold 45 I icon s 24 ignore 48 IM , see instant mes s ages incoming call option s answering a call 46 igno ring a call 48 redirecti ng a call 47 rejecting a call 47 initializing 4 begin the initializatio n pr oces s 78 enter an activation ke y 6 instant m e ssages 64 M MAC address 73[...]