Nortel Networks IP Phone 2001 manual

Norte l Communication Ser ver 1000 IP Phone 2001 User Guide Title page[...]

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Revision history 3 Revision histor y March 2006 Preliminary 4.08. Th is document is up-issued to support Nortel Commu nication Server 1000 Release 4.5. Note: The “Security features” section has a new “Secure communication” subs ection. The “V iew telephone in formation” section was updated. The LOGOS, copyright, an d trademark informati[...]

Revision history 4[...]

Contents 5 Contents About the Nortel IP Phone 2001 . . . . . . . . . . . . . . . . . . . . . . 9 Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Telephone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Telephone display . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

Contents 6 Using Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Making a System Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . 32 Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 While on an active call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3[...]

Contents 7 Using Privacy Release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Using Radio Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Additional phone features . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Using Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

Contents 8[...]

About the Nortel IP Phone 2001 9 About the Nor tel IP Phone 2001 The Nortel IP Phone 2001 br ings voice and data to the desktop by connecting direc tly to a Local Area Networ k (LAN) through an Ethernet connection. Note 1: All features are not available on all telephones. Consult your system adminis trator to verify whic h features are available fo[...]

About the Nortel IP Phone 2001 10 Figure 1 illustrates the IP Phone 2001. Figure 1: IP Phone 2001 Te l e p h o n e c o n t r o l s Note: Some IP Phone 2001 phones come with optional key caps. T ext in p arenthesis indicates labe ls appearing on the key caps. For example, (Goodby e). Use the Volume control bar to adjust the volume of the ringer, han[...]

About the Nortel IP Phone 2001 11 (Goodbye) Use the Goodbye ke y to terminate an active call. (Hold) Press the Hold key to put an active call on hold. Press th e Line (DN) key to return to the caller on hold. (Msg/Inbox) Press the Message ( Inbox) key to access your voice mailbox. Use the Navigation keys to scroll through menus and lists appearing [...]

About the Nortel IP Phone 2001 12 Continued Note 1: Press the Services key to exit from any menu or menu item. Note 2: The Password Admin menu is not available on all IP Phone 2001 phones. Co nsult your s ystem administrato r . Soft keys (self-labeled) are located below the LCD screen. The LCD screen above the key chan ges, based on the active feat[...]

About the Nortel IP Phone 2001 13 T elephone display The IP Phon e 2001 has t wo display ar eas: • The upper display area contains sin gle-line information for items such as the caller number, caller name, feature pr ompt strings, user-entered digits, d ate and time information, and telephon e information. • The lower display area provid es sof[...]

About the Nortel IP Phone 2001 14 Call features and Flexible Feature Codes System administration is required for call features and Flexible Featur e Codes (FFCs). Contact your system administrator to configure these features and codes on yo ur telephone. Call features and FFCs must be assigned to your telepho ne and supported by system software. Se[...]

About the Nortel IP Phone 2001 15 T o change your p assword (SCPW): (Services) 1. Press the Services ke y. 2. Press the Navigation keys to scroll and highlight Password Admin . 3. Press the Select soft key. 4. Use the dialpad to enter your passwor d at the prompt. 5. Press the Navigation keys to scroll and highlight New Password . 6. Press the Sele[...]

About the Nortel IP Phone 2001 16 8. Press the Select soft key to accept the new password. Note: If you have been locked out of your IP Phon e 2001, o r have forgot ten your SCPW , cont act your system administrato r .[...]

Connecting the components 17 Connecting the components Before you begin Connecting the components of the phone 1. Connect one end of the handset cor d to the handset jack (identifie d with a handset icon) on the back of the telephon e. Connect the other end to the jack on the handset. 2. Connect o ne end of the CAT-5 lin e cable to the LAN Ether ne[...]

Connecting t he components 18 Figure 3: IP Phone 2001 connections[...]

Configuring options 19 Configuring options The IP Phone 2001 Services menu lists the following submenus: •T h e Telephone Options menu enables you or you r system administrator to configure telepho ne preferences. Figure 4 illustrates the choices available in this menu. •T h e Password Admin menu enables you or your system administrator to chan[...]

Configuring options 20 • “Selecting a Ring type” on page 24 • “Viewing telephone in formation” on page 25 When an option has a sublist, an ellip sis (...) appears after the option. T o use the T elephone Options menu: (Services) 1. Press the Services ke y. 2. Press the Navigation keys to scroll and highlight Telephone Options . 3. Press[...]

Configuring options 21 Adjusting the volume To adjust the volume, press the Services key and select Volume adjustment... from the Telephone Options menu. Choose one of the following: • Ringer • Handset • On-hook dialing/listen • Buzzer T o adjust the volume: 1. Press the Navigation keys to scroll and highlight one of the following: — Ring[...]

Configuring options 22 Adjusting the display screen contrast To adjust the LCD display screen contrast, press the Services key and select Contrast adjustment from the Telephone Options menu . T o adjust the display screen contrast: Selecting a language The display can show info rmation in any of severa l languages. To choose a language, pre ss the [...]

Configuring options 23 T o select a language: Selecting date/time format There are several date/time for mats, based on the 12-hour clock or the 24-hour clock. To select a date/time format, press the Services key an d select Date/Time… from the Telephone Options m enu. T o select a date/time format: 1. Press th e Navigation keys to scroll and hig[...]

Configuring options 24 Selecting local dialpad tone Use the Local DialPad Ton e option if you want the telephone dialing keys to produce a sound when you pr e ss them. Your choices are: • Dual Tone M ulti-Frequency (DTMF) sounds • a single tone • no sound. To choose a local dialpad tone, press th e Services key and select Local DialPad Tone f[...]

Configuring options 25 T o select a ring type: Viewing telephone information The Set Info option displays the fo llowing telephone-specific inform ation: • General Informatio n • Set IP Information • Ethernet Information • Server Information To view telephone info rmation, press the Services key, select Telephone Options , and th en select [...]

Making a call 26 T o view telephone information: Making a call This section describes the various me thods that you can use to make a call: • “Using off-ho ok dialing” on page 26 • “Using on-ho ok dialing” on page 27 • “Using Predial ” on page 28 • “Activating Ring Again” on page 29 • “Using Last Number Redial” on pag [...]

Making a call 27 Using on-hook dialing Use on-hook dialing to dial the number before lifting th e handset. 2. Dial the number. or (Goodbye) 3. To terminate the call, choose one of the following: — Replace the handset into the cradle. — Press the Goodbye key . 1. Leave the hand set in the cradle . (Line) 2. Press the Line (D N) key. 3. Dial the [...]

Making a call 28 Using Predial Use the Predial feature to enter, preview, and edit numbers befo re dialing. T o use Predial: or (Goodbye) 5. To terminate the call, choose one of the following: — Replace the handset into the cradle. — Press the Goodbye key . 1. Without selecting the Line (DN) key, enter the number to be dialed. (Line) 2. Press t[...]

Making a call 29 T o edit a Predial number: Activating Ring Again Use the Ring Again feature if you rece ive a busy tone or if there is no answer. Your IP Phone ri ngs when the person you called becomes available. Ring Again automatically redia ls the number. T o activate Ring Again: 1. Without selecting the Line (DN) key, enter the number to be di[...]

Making a call 30 T o call a Ring Again party when you rece ive notification: T o deactivate Ring Again before notificat ion: Using Last Number Redial Use the Last Number Redial feature to autom atically redial the last dialed number. or 2. Choose one of the following: —P r e s s the Ring Again soft key . — Enter the Ring Again Act ivate FFC. 1.[...]

Making a call 31 T o use Last Number Redial with the handset: T o use Last Number Redial without lif ting the handset: Using Speed Call Use the Speed Call feature to place interna l and external calls by dialing a one-, two-, or three-d igit code. T o create a Speed Call number: 1. Lift the handset. (Line) 2. Press the Line (DN) key. (Line) (Line) [...]

Making a call 32 T o make a Speed Call: Making a System Speed Call Use the System Speed Call feature to dial Speed Call co des that override dialing restr ictions placed on your te lephone. 2. At the promp t: — Enter a one-, two-, or three-digi t code (0-999). — If required, enter th e access code (for example, “9”). — Enter the telephone[...]

Making a call 33 T o make a System S peed Call: 1. Lift the handset. 2. Choose one of the following: — Press the System Speed Call (SScUsr) soft key. — Press the System Speed Call Controller (SScCtl) key . 3. Dial the Speed Call code to automatica lly dial the number. or[...]

Answering a call 34 Answering a call Each incoming call cau ses the telephone to ring and the Message Indicato r lamp to flash. T o answ er a call: Note: Do not us e the Line (DN) key to answer a ca ll. Lift the handset.[...]

While on an active ca ll 35 While on an active call Use the following features during a n active call: • “Placing a call on hold” on page 35 • “Transferring a ca ll” on page 35 • “Using Timed Re minder Recall” on page 36 • “Using Call Park” on page 37 • “Recording a Calling Par ty Number” on page 39 • “Tracing a ma[...]

While on an active c all 36 T o us e the T ransfer feature to direct a call to a third party: T o return to the ori ginal call, if the transfer is incomplete: Using Timed Reminder Recall Use the Timed Reminder Reca ll feature to receive a reminder tone when a transferred call is not answe red. T o activate Timed Reminde r Recall: 1. Press the Trans[...]

While on an active ca ll 37 If the transf erred ca ll is not answered, your telephone rings: Using Call Park Use the Call Park feature to hold temporarily (park) and r etrieve a call from any telephone. Using Ca ll Park does not tie up a line and, when configured network-wide, can be used across networks. A System Park Extension can be configured t[...]

While on an active c all 38 T o park a call on the System Park DN or y our own DN: T o park a call on a DN other than the System Park DN or you r own DN: T o retrieve a parked call: During an active call, press the Park soft key twice. Note: By de fault, the ca ll is parked on your DN unless a System Park is enabled to automatically p ark calls on [...]

While on an active ca ll 39 Recording a Calling Par ty Number Use the Calling Party Num ber feature to record a caller’s number, or to charge a call to an account nu mber, during an established call. T o record a caller ’ s number for accounting pu rposes: T racing a malicious call Use the Call Trace feature to trace nuisance calls within your [...]

While on an active c all 40 T o activate Call T race: 1. Choose one of the following: — Press the Transfer soft key. — Press the Conference so ft key. 2. Dial the SPRE code followed by 83 or enter the Call Trace FFC to automatically reconnect. Note: Con tact your system adm inistrator for the Call T race feature SPRE code.[...]

While away from your desk 41 While away fr om your desk Use the following features when you are awa y from your desk; • “Using Call Forward ” on page 41 • “Using Int ernal Call Forw ard” on pa ge 42 • “Using Remote Call Forwar d” on page 43 • “Securing your telep hone” on page 45 Using Call For ward Use the Call Forward feat[...]

While away from your desk 42 T o reinstat e Call Forward to the same number: Using Internal Call For ward Use Internal Call Forw ard to accept on ly calls originating at internal DNs to ring at another DN. Calls originat ing outside your te lephone system still ring at your telephon e. Current incoming calls cannot be forwarded. T o activate Intern[...]

While away from your desk 43 Using Remote Call For ward Use Remote Call Forward (from any ph one other than your own) to forward your calls to any DN. T o activate Remote Call Forward: 1. Lift the handset. 2. If calling from a telephone outside the system, dial your dire ct system access number and wait for dial tone. 3. Dial the Remote Call Forwar[...]

While away from your desk 44 T o deactivate Remote Call Forward: 7. Press the # key. 1. Lift the handset. 2. If calling from a telephone outside the system, dial the direct system access number and wait for the dial tone. 3. Dial the Remote Call Forward Deactivate FFC. 4. Dial your Station Control Password . 5. After hearing the dial to ne, dial yo[...]

While away from your desk 45 Securing your telephone The Electronic Lock featur e is co ntrolled using your Station Control Password. To change your Stat ion Control Password , please refer to “Security features” on page 14. T o lock your telephone: T o unlock your telephone: 1. Lift the handset. 2. Dial the Electronic Lock Activate FFC. 3. Dia[...]

While away from your desk 46 3. Dial your Station Control Password . 4. Choose one of the following: (Goodbye) — If dialing locally, press the Goodbye key. — If dialing the FFC remotely, dial your DN.[...]

Talking with more than one person 47 T alking with more than one person Use the following features to enable conversations between more than two people: • “Setting up a conference call” on page 47 • “Using Group Call” on page 48 Setting up a conference call Use the Conference featur e to set up a conference call. The maximum number of p[...]

Talking with more than one pe rson 48 If the person you atte mpt to add to the confe rence is unavailable: Using Gr oup Call Use the Group Call feature to automatically call member s of a predefined group, one at a tim e, until they all answ er. T o call group members: (Goodbye) 1. Press the Goodbye key. (Line) 2. Press th e Line (DN) key to return[...]

Talking with more than one person 49 T o answer a Group Call: Note: When you answer a Group Call, three 10-second tones no tify you that there is a group call o n your extension. T o end a Group Call: Lift the handset. (Goodbye) Press the Goodbye key. Note: When the person who made the group call disconnects, the call terminates for all members o f[...]

Working without interruption 50 W orking without interruption This section de scribes the Activ ating Make Se t Busy featur e, which provides uninterrupted wo rk time. Using Make Set Busy Use the Make Set Busy feature to make your telephone appear busy to all callers. T o activate Make Set Busy: T o de activate M ake Set Bu sy: 1. Lift the handset.[...]

Additional calling features 51 Additional calling features The following calling features ar e available on some IP Phone 2001 phones. Contact your system administrator to find out if they are available to you: • “Using Call Page Connect to make an a nnouncement” on page 51 • “Charging a call or cha rging a forced call” on page 52 • ?[...]

Additional calling features 52 Char ging a call or charging a forced call Use the Call Charge feature to charge a call to a specific account. The Forced Charge featu re charges long-distance calls from a teleph one restricted to local calls. T o charge a call before you dial: T o charge a call in progress: (Goodbye) 4. Press the Goodbye key . 1. Li[...]

Additional calling features 53 T o charge a call to an account when you tran sfer a call: 2. Choose one of the following: — Press the Charge soft key. — Dial the Call Detail Recording FFC. 3. Dial the charge account number. (Line) 4. Press the Line (DN) key to return to the call. 1. Press the Transfer soft key. The call is placed on hold. 2. Di[...]

Additional calling features 54 T o ch arge a call to an acc ount wh en you add someone to a conferenc e call: 5. Press the Transfer soft key when yo u hear the telephone rin g. Note: Y ou can talk privately to the person at the transfer nu mber before you press the Transfer key . 1. Press th e Conference s oft key. Th e call is placed on hold. 2. D[...]

Additional calling features 55 Using Enhanced Override Use the Enhanced Override feature to override an active call after you attempt a Forc ed Camp-on. Use Enhanced Overrid e to make a simple call or a consultation call, such as placing a call on hold and calling another party. T o use Enhanced Override: T o disconnect Enhanced Override: You recei[...]

Additional calling features 56 Using Forced Camp-on Use the Forced Camp-on featur e to automatically ring another telepho ne (internal or external ) immediately afte r that te lephone disconnects from its current call. T o us e Forced Camp -on: T o answer a call camped-on to your extens ion: You receive a busy signa l after dialing a telephone numb[...]

Additional calling features 57 Overriding a busy signal Use the Override feature to overrid e a busy signal and interr upt another call. T o override a busy/engaged signal: T o end the connection: Using Privacy Release Use the Privacy Release feature to enable one or mor e people who sh are your DN to join a call. T o use Privacy Release on an esta[...]

Additional calling features 58 Using Radio Page Use the Radio Page feature to page a per son and stay on the line until they answer. The paged person answers the call after entering a special Page Meet–me code from any telephon e. T o use Automatic Preselection (Meet–me p age): 1. Lift the handset. 2. Dial the Radio Paging Access FFC. The pagin[...]

Additional calling features 59 T o us e Automatic Po st select ion: The called party is either busy on the te lephone or away from the desk. To page the called party, th ere is no need to redial the nu mber of the called party. T o answer a Radio Page: If you carry a Radio Pager, a page indi cates that someone dialed your line (DN). If the Radio Pa[...]

Additional calling features 60 3. Dial your own DN to connect to the paging caller. If the caller has hung up, a steady, high-pitched ( Number Unavailable) tone soun ds.[...]

Additional phone features 61 Additional phone features The following phone features ar e available on some IP Phone 2001 phones. Contact your system administrator to find out if they are available to you. • “Using Virtual Office” o n page 61 • “Using Media Ga teway 1000B” on p age 69 Using V ir tual Office When you are away from your of[...]

Additional phone features 62 Logging in to V irtual Office T o activate Virtu al Office on your office telephone from your remote telephone: 1. Press the Services ke y. 2. Press the Navigation keys to scroll and highlight Virtual Office Login . 3. Press the Select soft key. 4. Enter your Use r ID (for example, yo ur DN including the access code) at[...]

Additional phone features 63 Using V ir tual Office on your remote telephone Figures 5 to 8 illustrate IP Phones logged on to an IP Phone 2001 using Virtual Office. Figure 5: Logged on to an IP Phone 2001 using an IP Phone 2001 6. At the prompt, enter the home Station Control Password (SCPW) . Note 1: If the User I D is not found locally , the mess[...]

Additional phone features 64 Figure 6: Logged on to an IP Phone 200 1 using an IP Phone 2002 Figure 7: Logged on to an IP Phone 200 1 using an IP Phone 2004[...]

Additional phone features 65 Figure 8: Logged on to an IP Phone 200 1 using an IP Softphone 2050 On the displays of IP Phone 2002 and 20 04, and IP Softphone 2050 , the feature ke ys remain emp t y (except for the appear ance of your DN) as your IP Phon e 2001 do es not supp ort feature keys. A User information line appears on all displays listing [...]

Additional phone features 66 T o regain operation of a telephone being used fo r Virtual Of fice: Logging out of Vir tual Office T o log out from a remote telephone: or Choose one of the following: 1. To completely disconnect your office telephone from the remote tele phone: a. Press the Home soft key. b. Enter your Use r ID and password (this logs[...]

Additional phone features 67 T roubleshooting Vir tual Office Virtual Office can display error messag es on-screen. The following table lists error messages and actions to correct the causes. T able 1: T roubleshooting V irtual Office (Par t 1 of 3) Displayed Message Probable Cause Action Busy, try again Remote IP Phone is active (not idle). Wait f[...]

Additional phone features 68 Locked fro m Login Three failed attempts to enter the correct Station Control Password. Wait one hour for th e lock to clear automatically, or notify system administrator to clear lock. Permission Denied (1) Remote telephone has no Station Control Passw ord. Notify system administrator. Permission Denied (3) Incorrect U[...]

Additional phone features 69 Using Media Gateway 1000B This section provides more in formation on the following topics: • “Using Test Local Mode” on page 7 0 • “Using Resume Nor mal Mode” on page 70 • “Troublesh ooting MG 1000B” on pa ge 71 The Media Gateway 1000B (MG 1000B) telepho ne can operate in Normal or Local Mode. Normal M[...]

Additional phone features 70 Local Mode If the WAN connection goe s down, the telephon e loses communication with the Main Offic e TPS. It th en register s with the MG 1000B and receives telephone services from the branch office. When in Local Mode, the telephone displays “LOCAL MODE.” Using T est Local Mode Use Test Local Mode to check local m[...]

Additional phone features 71 T roubleshooting MG 1000B MG 1000B can display error me ssages on-screen. The following table lists error messages and actions to correct the causes. 2. Using the Navigation keys, highlight Resume Normal Mode . 3. Press the Select key (the telephone registers back to the Main Office ). T able 2: T roubleshooting MG 1000[...]

Using Hospitality features 72 Using Hospitality features Use the following Hospitality features for hotel operations. Configuring Automatic W ake-Up Use the Automatic Wake-Up feature to receive a timed remind er call. From your teleph one, you can program the system to automatically place a call to yourself at a predetermined time. When you answer [...]

Using Hospitality features 73 T o quit an Automatic W ake-Up call: T o verify the time for the Automati c W ake-Up call: 1. Lift the handset. 2. Dial the Automati c Wake-Up Quit FFC. (Goodbye) 3. Press the Goodbye key. 1. Lift the handset. 2. Dial the Automati c Wake-Up Verify FFC. 3. Dial the Automati c Wake-Up time in a 24-hour time form at (hhmm[...]

Using External Server Applic ations 74 Using External Ser ver Applications Use External Server Ap plications to access a variety of applications directly from your IP Phone 2001. For more information about the External Server Application s, consult the Nor tel IP Phone External Server Applications User Guide .[...]

Flexible Feature Codes (FFCs) 75 Flexible Feature Codes (FFCs) Use this table to keep track of the FFCs assigned by your system administra tor. Ta b l e 3 : F F C s FFC Feature FFC Feature Automatic Wake-Up Activate Malicious Call Trace Automatic Wake-Up Deactivate Pickup Ring ing Number Automatic Wake-Up Verify Remote Call Forward Activate Call De[...]

Flexible Feature Codes (FFCs) 76[...]

Terms you should know 77 T erms you should know Attendant A telephone operator in your organization. Calling Par ty Name Display Information appearing on the L CD display screen such as the caller ’s name and telephone numb er . The system must have CPND enabled. Categor y 5 (Cat5) Balanced 100 Ohm cable and associate d connecting hardware whose [...]

Terms you should know 78 Fixed key The hard-labeled ke ys on your telephone. Flexible Feature Codes (FFCs) S pecialized codes enter ed using the dialp ad that enable features (for example, Ring Again). Goodbye key A fixed key us ed to en d an active call. Indicator An LCD or an LED that indicates the status of a feat ure by the flash, wink, steady [...]

Terms you should know 79 Message waiting indicator/Incoming call indi cator An LCD or an LED that indicates the status of a feat ure by the flash, wink, steady on, or of f. Navigation keys Keys used to scroll through menus and lists appearing on the LCD display screen. Off-ho ok Any line selected to make a call or receive an incoming call. The term[...]

Terms you should know 80 Soft keys (self-labeled) A set of keys programmed by your system administrator . These four keys located directly belo w the display area have four programmable laye rs. These keys are also used to configure parameters in the T elephone Options menu. Special dial tone The three consecutive tones follow ed by dial tone that [...]

Terms you should know 81 V olume control bar A rocker bar you press to in crease or decr ease the volume of the ringer , handset, headset, and the speaker .[...]

Terms you should know 82[...]

Index 83 Index A About the IP Phone 2001 9 Answer a call 34 Attendant 77 Automatic Wake-Up 72 B Basic features 9 C Call features and Flexible Feature Codes 14 Call Forward 41 Call Page 51 Call Page Connect 51 Call Park 37 Call party information 77 Calling Party Number 39 Charge a c all or charge a forced call 52 Conference call 47 Contrast adjus tm[...]

Index 84 Line key 10 Local DialPad Tone 24 M Make Set Busy 50 Malicious call trace 39 Media Gateway 1000B 69 Meet-me page 58 Message key 11, 78 Message waiting indicator 12, 79 N Navigation keys 11, 79 O Off-hook 79 Off-hook dialing 26 On-hook dialing 27 Override 55 Override a busy signal 57 P Page Meet-me code 58 Paging tone 79 Predial feature 28 [...]

Index 85 phone 65 Virtual Office on your remote tele- phone 63 Volume adjustm ent 21 Volume control bar 10[...]

Index 86[...]

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Norte l Communication Ser ver 1000 IP Phone 2001 User Guide Copyright © 2006 Nortel Netw orks. All rights reserved. The informa tion in this docu ment is subject to change without n otice. The statements, configurations, technica l data, and recommendations in this document are believed to be accurate and reliable, but are presen ted without expre[...]