Nortel Networks NN10300-009 manual

Carrier VoIP Nortel IP Phone 2004 User Guide (CICM) Release: CICM 10.1 Document Revision: 09.01 www.nortel.com NN10300-009 .[...]

Carrier VoIP Release: CICM 10.1 Publication: NN10300-009 Document status: Standard Document release date: 4 July 2008 Copyright © 2008 Nortel Networks All Rights Reserved. Printed in Canada, the United States of America, and the United Kingdom LEGAL NOTICE While the information in this document is believed to be accurate and reliable, except as ot[...]

3 . Contents New in this release 7 Features 7 Other changes 7 Overview 9 Functional components 9 Hardware features 10 IP Phone display 11 Connecting the IP Phone 2004 components 13 Before you begin 13 Logging on 15 Displaying the menu 17 Logging off 19 Using the Audio menu 21 Viewing and editing the default volumes 23 Viewing and editing the dialpa[...]

4 Selecting a language 37 Using the Time menu 39 Setting the time zone 39 Enabling Daylight Saving Time 39 Disabling Daylight Saving Time 40 Setting the time format 40 Setting the date format 41 Resetting the default time 41 Using the User menu 43 Viewing your user name 43 Viewing your login type 43 Viewing, disabling, or enabling the auto login fe[...]

5 Using the Outbox 67 Accessing the Outbox 68 Viewing Outbox call information 68 Storing a number from the Outbox 68 Using the Outbox to make a call 69 Resetting the Outbox 69 Additional features and controls 71 Using the dialpad to enter text 71 Use the Symbol key to enter special characters 71 Procedure job aid 72 Using the directory 72 Adding or[...]

6 Carrier VoIP Nortel IP Phone 2004 User Guide (CICM) NN10300-009 09.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks .[...]

7 . Ne w in this release The following sections detail what is new in Nortel IP Phone 2004 User Guide (CICM), (NN10300-009) for release CICM 10.1. • “Features” (page 7) • “Other changes” (page 7) Features There were no feature changes made to this document. Other changes There were no other changes made to this document. Carrier VoIP No[...]

8 New in this release Carrier VoIP Nortel IP Phone 2004 User Guide (CICM) NN10300-009 09.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks .[...]

9 . Overview The Nortel IP Phone 2004 brings voice and data to the desktop by connecting directly to a local area network (LAN) through an Ethernet connection. Functional components The IP Phone 2004 supports the following functional components: • a handset • a speaker and headset connector for handsfree operation • a standard telephone keypa[...]

10 Overview Figure 1 IP Phone 2004 Hard ware features The IP Phone 2004 supports the following features: • 11 programmable feature keys that can be extended to 14 — six physical user-defined feature keys and six lines/features accessed using the up and down navigation keys to scroll through pages of features — the primary directory number (DN[...]

IP Phone display 11 — Quit — Directory — Message (Inbox) — Outbox — Services — Expand to PC (not used with the IP Client Manager) • four call-processing fixed keys: — Hold — Goodbye — Handsfree — Mute • shared LAN access with a PC through the use of the Internet Switch Module; splits the LAN drop into separate feeds for the [...]

12 Overview Figure 2 IP Phone 2004 display • The login screen shows the digits on information line 0 as entered. The user name and password can be a maximum of 15 digits. • Six user-defined feature keys (soft-labeled 0-5) provide additional call features for the IP Phone. • Menu items appear on information lines 0 to 2 with the selected item [...]

13 . Connecting the IP Phone 2004 components Before y ou begin CAUTION Damage to Equipment Do not plug the IP Phone into a regular telephone jack. This results in severe damage to the IP Phone 2004. Consult your system administrator to ensure that you plug your telephone into a 10/100BaseT Ethernet jack. See Figure 1 "IP Phone 2004" (page[...]

14 Connecting the IP Phone 2004 components 5 Secure the IP Phone footstand to the base. Use the angle grip on the top back of the phone to adjust the angle of the phone. --End-- Figure 3 IP Phone connectors Carrier VoIP Nortel IP Phone 2004 User Guide (CICM) NN10300-009 09.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks .[...]

15 . Logging on Follow this procedure to log on to the network. If the Centrex IP Client Manager (CICM) is set up as part of a group of CICMs, you can choose which CICM to connect to. After you select a gateway, the terminal directs itself at that CICM and the Username screen appears. If a firmware upgrade for the IP Phone is available, the system [...]

16 Logging on You are logged on and the Menu screen appears. --End-- Carrier VoIP Nortel IP Phone 2004 User Guide (CICM) NN10300-009 09.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks .[...]

17 . Displa ying the men u Follow this procedure to access the main menu. You must be logged on to access the main menu system. Step Action 1 On the IP Phone, perform one of these actions: • press the Menu soft key • press the Services key The main menu opens. 2 Perform one of these actions: • Select Logout . See “Logging off ” (page 19) [...]

18 Displaying the menu Figure 4 IP Phone 2004 menu hierarchy Carrier VoIP Nortel IP Phone 2004 User Guide (CICM) NN10300-009 09.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks .[...]

19 . Logging off Follow this procedure to log off from the network. Step Action 1 From the main menu, select Logoff . 2 Press Ok . A confirmation screen appears. 3 Press Yes . You are logged off from the system. --End-- Carrier VoIP Nortel IP Phone 2004 User Guide (CICM) NN10300-009 09.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks .[...]

20 Logging off Carrier VoIP Nortel IP Phone 2004 User Guide (CICM) NN10300-009 09.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks .[...]

21 . Using the A udio menu Follow this procedure to view and edit your audio profile. Local Area Network is an example of a profile datafilled by your administrator. Use this menu to select the profile you wish to use. Contact your administrator for recommended profiles. Step Action 1 From the main menu, select Audio , then select and open Audio Pr[...]

22 Using the Audio menu Carrier VoIP Nortel IP Phone 2004 User Guide (CICM) NN10300-009 09.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks .[...]

23 . Vie wing and editing the default v olumes Follow this procedure to change the default volume of the handset, headset, handsfree speaker, ringer, or buzzer. Step Action 1 From the main menu, select Audio. 2 From the Audio Menu, use the up/down cursor keys to select Default Volumes and press Ok. 3 You are now presented with a list of audio devic[...]

24 Viewing and editing the default volumes reset will set the volume level to the nominal level. Press OK and the settings will be saved. 8 You may also press Play to hear the volume level of the Ringer or Buzzer volume settings. 9 Also included in the menu for default volumes is the Help option. --End-- Carrier VoIP Nortel IP Phone 2004 User Guide[...]

25 . Vie wing and editing the dialpad feedbac k Follow this procedure to view and edit the dialpad feedback. Step Action 1 From the main menu, select Audio. 2 From the Audio Menu, use the up/down cursor keys to select Dialpad feedback. 3 You are now presented with a list of options for Dialpad feedback. The currently selected option has a tick agai[...]

26 Viewing and editing the dialpad feedback Carrier VoIP Nortel IP Phone 2004 User Guide (CICM) NN10300-009 09.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks .[...]

27 . Adjusting the displa y contrast Follow this procedure to adjust the contrast level of the display. Step Action 1 From the main menu, select and open Display . The Display menu opens. 2 Press Ok . 3 Perform one of these actions: • To decrease the contrast level, press the soft key on the far left. • To increase the contrast level, press the[...]

28 Adjusting the display contrast Carrier VoIP Nortel IP Phone 2004 User Guide (CICM) NN10300-009 09.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks .[...]

29 . Using the Feature menu Follow this procedure to use the Feature menu. You can add or edit feature key associations on your IP Phone 2004. Features are assigned by your system administrator, so the features you have available may differ from those described in this user guide. Changing the keys to which a feature is associated does not create n[...]

30 Using the Feature menu Step Action 1 From the main menu, open the Feature menu. A list of the feature keys and their current assignments appears. 2 Select a key to change. The Feature submenu appears. 3 Select and open Assign . If the key you selected in step 2 is assigned to a Centrex feature, these soft key labels appear: Key Type and Autoscro[...]

Using the Assign menu 31 3 Press Feature . The directory contact list opens. 4 Scroll through the list and select the entry to assign to the feature key. 5 Press Ok . A check mark appears beside that entry in the directory. The number is dialed when you press the key. --End-- Enabling or disabling autoscroll If autoscroll is enabled, the IP Phone a[...]

32 Using the Feature menu Step Action 1 From the main menu, open the Feature menu. 2 From the Feature menu, select and Assign . The Assign menu opens. 3 From the Assign menu, select and open Inbox . The Inbox screen appears. 4 Perform one of these actions: • To enable the Inbox, select Enable . • To disable the Inbox, select Disable . 5 Press O[...]

Using the Options menu 33 Step Action 1 From the main menu, open the Feature menu. 2 From the Feature menu, select and open Options . 3 Press Ok . The Options menu opens. --End-- Enabling or disabling auto hide When you enable the Auto Hide feature, only those features that are relevant to the current activity on your phone are shown in the display[...]

34 Using the Feature menu 4 Perform one of these actions: • To enable auto hide, select Enable . • To disable auto hide, select Disable . 5 Press Ok . A check mark appears beside your selection. You return to the Options menu. --End-- Selecting the default line key Follow this procedure to select a feature key to be your default line key. Step [...]

Resetting the feature key to the default settings 35 The selected key is now your Outbox key. You return to the Options menu. For more information, see “Using the Outbox” (page 67) . --End-- Resetting the f eature ke y to the default settings Follow this procedure to reset the feature keys to the default settings. Step Action 1 From the main me[...]

36 Using the Feature menu Carrier VoIP Nortel IP Phone 2004 User Guide (CICM) NN10300-009 09.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks .[...]

37 . Selecting a language Follow this procedure to select your language preference. Step Action 1 From the main menu, select and open Language . A list of available languages appears. 2 Scroll through the list and select your preferred language. 3 Press Ok . The terminal now displays text in the selected language. 4 Press Cancel . You return to the[...]

38 Selecting a language Carrier VoIP Nortel IP Phone 2004 User Guide (CICM) NN10300-009 09.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks .[...]

39 . Using the Time menu Follow procedures in this section to configure time and date formats. Navigation • “Setting the time zone” (page 39) • “Enabling Daylight Saving Time” (page 39) • “Disabling Daylight Saving Time” (page 40) • “Setting the time format” (page 40) • “Setting the date format” (page 41) • “Resett[...]

40 Using the Time menu Step Action 1 From the main menu, open the Time menu. 2 From the Time menu, select and open Daylight Saving . The Daylight Saving screen appears. The word Off appears with a check mark beside it to indicate that the feature is disabled. 3 Select On . 4 Press Ok . Daylight Saving Time is enabled. The word On appears with a che[...]

Resetting the default time 41 2 From the Time menu, select and open Time Format . The Time Format screen appears. 3 Scroll through the Time Format options to select the format you want. A check mark appears beside the format currently in use. 4 To enable a format, select it, and press Ok . A check mark appears beside the option to indicate that it [...]

42 Using the Time menu Step Action 1 From the main menu, open the Time menu. 2 Form the Time menu, select and open Reset . A confirmation screen appears. 3 Confirm the action. The terminal reverts to the default time settings. You return to the previous screen. --End-- Carrier VoIP Nortel IP Phone 2004 User Guide (CICM) NN10300-009 09.01 Standard 4[...]

43 . Using the User menu Follow procedures in this section to view and edit your User profile. Navigation • “Viewing your user name” (page 43) • “Viewing your login type” (page 43) • “Viewing, disabling, or enabling the auto login feature” (page 44) • “Changing your password” (page 45) Viewing y our user name Follow this pro[...]

44 Using the User menu Step Action 1 From the main menu, open the User menu. 2 From the User menu, select and open Login Type . The Unique screen appears. If Unique is enabled, Ok appears above the far left soft key. 3 Press the down navigation key to view the Joint screen. If Joint is enabled, Ok appears above the far left soft key. --End-- Viewin[...]

Changing your password 45 A check mark appears beside the item you selected. You return to the Auto Login screen. --End-- Changing y our passw ord Follow this procedure to change your password. If you are unfamiliar with how to use the dialpad to enter text, see “Using the dialpad to enter text” (page 71) before you perform this procedure. Step[...]

46 Using the User menu Carrier VoIP Nortel IP Phone 2004 User Guide (CICM) NN10300-009 09.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks .[...]

47 . T esting the local mode The Diagnostics menu is mainly used by an administrator for registering the terminal with a Survivable Remote Gateway. Follow this procedure to test the local mode. Step Action 1 From the main menu, open the Diagnostics menu. 2 From the Diagnostics menu, select and open Test Local Mode . A confirmation screen appears. 3[...]

48 Testing the local mode Carrier VoIP Nortel IP Phone 2004 User Guide (CICM) NN10300-009 09.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks .[...]

49 . P erf orming a firmware upgrade Follow this procedure to upgrade the IP Phone firmware. If a firmware upgrade for the IP Phone is available, the system prompts you to upgrade when you log on. If the firmware level is between the minimum and maximum level set by the administrator, Yes and No options appear on the soft keys. If the terminal is [...]

50 Performing a firmware upgrade Carrier VoIP Nortel IP Phone 2004 User Guide (CICM) NN10300-009 09.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks .[...]

51 . Making a call There are several ways to make a call from an IP Phone 2004. Use off-hook dialing Follow this procedure to make a call using off-hook dialing. 1 Your primary extension is assigned to the lower right-hand feature key. 2 Pick up the handset and your primary extension is automatically activated and ready for you to make a call. 3 Di[...]

52 Making a call 4 For privacy, lift the handset. 5 To return to Handsfree, press the Handsfree key (the small green circular button on the bottom left corner of your telephone) and put the handset down in its cradle. Using Predial Follow this procedure to use the predial feature to make a call. To use Predial: 1 Without selecting the Line (DN) key[...]

Using Predial 53 2 Choose one of the following: • To change numbers one-at-a-time, press the Delete soft key to delete characters after the cursor or press the Bkspc key to delete characters before the cursor. Enter a new number. 3 Press the OK option on soft key 1 to dial the number. You can press the OK , Line, Handsfree or Headset key to confi[...]

54 Making a call Carrier VoIP Nortel IP Phone 2004 User Guide (CICM) NN10300-009 09.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks .[...]

55 . Ans wering and terminating calls Answering a call Each incoming call causes the telephone to sound, the an arrow beside the Line (DN) key to flash, and the Message Indicator lamp to flash. Follow this procedure to answer a call. Choose one of the following to answer a call: • Lift the handset. • Press the Handsfree button located on the le[...]

56 Answering and terminating calls Choose one of the following to terminate a call: • Return the handset into the cradle. • Press the Goodbye button located on the left side of the handset. The Goodbye key is especially useful for disconnecting Handsfree calls, dropping out of a Conference Call or exiting Voice Mail. Carrier VoIP Nortel IP Phon[...]

57 . While on an active call This section describes features available during an active call. Placing a call on hold The Hold feature allows you to suspend a call without terminating it. Follow this procedure to use the hold feature. To place a call on hold, press the Hold key. The LCD indicator flashes beside the line on hold. To retrieve a call o[...]

58 While on an active call 1 Press the Transfer key in the upper display area. The other party is on hold and a dial tone sounds. The LCD indicator light flashes steadily. 2 Dial the DN to which the call is to be transferred. 3 When that number rings or a person answers, announce the call and then press the Transfer key to connect the calling party[...]

59 . While a wa y fr om y our desk This section describes features to use when you are away from your desk. Forwarding calls Follow this procedure to forward calls to another IP Phone when you are away from your desk. 1 To activate Call Forward, without lifting the handset, press the Forward key in the upper display area. 2 Dial the Extension to wh[...]

60 While away from your desk Carrier VoIP Nortel IP Phone 2004 User Guide (CICM) NN10300-009 09.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks .[...]

61 . Conference calls This section describes features that enable conversations between more than two people. Setting up a conference call The conference feature enables you to add up to five people to an established call (either internal or external). Follow this procedure to engage in a conference call. 1 While on a call, press the Conference key[...]

62 Conference calls 1 While on a call, press the Conference key in the upper display area. 2 Press the extension key that has the number of the person you want to connect to your current call. 3 Press the Conference key to join the person on hold to your conversation. Carrier VoIP Nortel IP Phone 2004 User Guide (CICM) NN10300-009 09.01 Standard 4 [...]

63 . Using the Inbo x After you assign a feature key to the Inbox, the IP Phone 2004 logs all incoming calls to that key. The system logs the incoming key number, time and date, as well as the display shown on the IP Phone 2004 at the time of the incoming call. The information from the display can be captured only if the call lasts for more than tw[...]

64 Using the Inbox • “Storing a number from the Inbox” (page 65) • “Using the Inbox to make a call” (page 65) • “Resetting the Inbox” (page 65) Accessing the Inbo x Follow this procedure to access and use the Inbox. Step Action 1 Press the Inbox key. The Inbox screen appears, showing a list of the 10 most recent incoming calls. 2 [...]

Resetting the Inbox 65 Storing a number fr om the Inbo x Follow this procedure to select a number from the Inbox and save it to the directory. Step Action 1 Press Inbox key. The Inbox screen appears, showing a list of the 10 most recent incoming calls. 2 Select a number from the list. 3 Press Ok . The Dial screen appears. 4 Press the down navigatio[...]

66 Using the Inbox Step Action 1 From the main menu, select and open History . 2 From the History menu, select Reset Inbox . A confirmation screen appears. 3 Press Yes . The calls in the Inbox are deleted. You return to the previous screen. --End-- Carrier VoIP Nortel IP Phone 2004 User Guide (CICM) NN10300-009 09.01 Standard 4 July 2008 Copyright [...]

67 . Using the Outbo x After you assign a feature key to the Outbox, the IP Phone 2004 logs all outgoing calls to that DN. The system logs the outgoing key number, time, and date. If the duration of the call is longer than two seconds, the system captures the display as it appeared when the call was made. You can assign only one feature key to the [...]

68 Using the Outbox Accessing the Outbo x Follow this procedure to access and use the Outbox. Step Action 1 Press the Outbox key. The Outbox screen appears, showing a list of the 10 most recent outgoing calls. 2 Select an item from the list, and press Ok . 3 Perform one of these actions: • Select Dial to call the number. • Select Display to vie[...]

Resetting the Outbox 69 2 Select a number from the list. 3 Press Ok . The Dial screen appears. 4 Press the down navigation key to select Store . The directory submenu appears. 5 See “Adding or editing a directory entry” (page 72) . --End-- Using the Outbox to make a call Follow this procedure to make a call from within the Outbox. Step Action 1[...]

70 Using the Outbox Carrier VoIP Nortel IP Phone 2004 User Guide (CICM) NN10300-009 09.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks .[...]

71 . Additional f eatures and contr ols Using the dialpad to enter te xt Follow this procedure to use the dialpad to enter text. Use the Symbol key to enter special characters A flashing cursor appears in the display when you can enter text on the screen. Step Action 1 To enter text, find the number key associated with the letter you want to enter,[...]

72 Additional features and controls Procedure job aid Figure 5 Special characters Using the directory Follow the procedures in this section to use the directory feature. Navigation • “Adding or editing a directory entry” (page 72) • “Deleting an entry from the directory” (page 73) • “Making a call using the directory” (page 74) Ad[...]

Using the directory 73 The number is entered in the directory, and you return to the New Entry menu. 5 To add or edit the surname, perform these steps: a From the New Entry menu, select and open Surname . b Use the dialpad to enter the surname. c Press Ok . The surname is entered in the directory, and you return to the New Entry menu. 6 To add or e[...]

74 Additional features and controls 6 Press Ok and then press Yes to confirm the action. --End-- Making a call using the directory Follow this procedure to make a call from within the directory. Step Action 1 Press the directory key to access the directory menu. The directory opens. 2 From the Directory list, select the name or number that you want[...]

Selecting a ring tone 75 Figure 6 Softkeys on IP Phone V olume Contr ol Bar Use the Volume Control Bar to adjust the volume of the handset, speaker or ringer while active. Raise or lower the volume of each by pressing the right or left sides of the bar. Selecting a ring tone Follow this procedure to select a ring tone. Step Action 1 From the Menu O[...]

76 Additional features and controls LCD Indicator A steady indicator means that an extension or feature beside it is active. A flashing indicator means the line is on hold or the feature is in the process of being programmed. Message W aiting Lamp The light bar at the top of your telephone illuminates with a steady light to indicate a new Voice Mai[...]

77 . Accessories IP Phone Ke y Expansion Module The Nortel IP Phone Key Expansion Module (KEM) is an optional hardware module that provides additional line appearances and feature keys on your IP Phone 2004. You can connect up to two KEMs to your IP Phone 2004, providing a total of 44 additional keys; 22 keys per KEM. For more information about the[...]

78 Accessories Carrier VoIP Nortel IP Phone 2004 User Guide (CICM) NN10300-009 09.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks .[...]

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Carrier VoIP Nortel IP Phone 2004 User Guide (CICM) Copyright © 2008 Nortel Networks All Rights Reserved. Release: CICM 10.1 Publication: NN10300-009 Document status: Standard Document revision: 09.01 Document release date: 4 July 2008 To provide feedback or to report a problem in this document, go to www.nortel.com/documentfeedback. www.nortel.co[...]