Nortel Networks NN43001-106 manual

Nor tel Communication Ser v er 1000 F eatures and Ser vices Fundamentals — Book 2 of 6 (C) NN43001-106 .[...]

Document status: Standard Document version: 02.04 Document date: 9 May 2008 Copyright © 1994–2008, Nor tel Networks All Rights Reser v ed. Sourced in Canada LEGAL NO TICE While the information in this document is belie ved to be accurate and reliable , except as otherwise expressly ag reed to in wr iting NORTEL PR OVIDES THIS DOCUMENT "AS I[...]

3 Re vision Histor y May 2008 Standard 01.06. This document is up-issued to update the current beha vior of CLID with HOLD/RETRIEVE functionality for ISDN interf aces (CR Q01809278-01). Standard 01.05. This document is up-issued to add information on CDP/UDP Calls to the Call F orward to T runk Restriction chapter in Book 2. Jul y 2007 Standard 01.[...]

4 Revision History This document also includes the follo wing updates: • Corrections to T runk Route Optimization - Before Ans wer on page 534 (Book 5) and to T runk Route Optimization - Before Ans wer on page 540 (Book 5) to address CR Q01527854. • Updated the description of EXTT prompt in LD 15 on page 338 (Book 6) to address CR Q01272661. Ju[...]

Revision History 5 A ugust 2005 Standard 14.00. This document is up-issued to suppor t Communication Ser ver 1000 Release 4.5. September 2004 Standard 13.00. This document is up-issued for Communication Ser ver 1000 Release 4.0. October 2003 Standard 12.00. This document is issued to suppor t Succession 3.0. November 2002 Standard 11.00. This docum[...]

6 Revision History Nor tel Networks technical publications hav e been retired to reflect this change: 553-2611-200, 553-2751-104, 553-2831-100, 553-2721-111 and 553-2941-100. December 1995 Issue 5.00. This is the Release 21.1x standard version of this document. Jul y 1995 Issue 4.00. This is the Release 21 standard version of this document. Octobe[...]

7 Contents New in this release 45 Other 45 Revision History 45 How to get help 49 Getting help from the Nor tel web site 49 Getting help over the telephone from a Nor tel Solutions Center 49 Getting help from a specialist by using an Express Routing Code 49 Getting help through a Nor tel distributor or reseller 50 Features and Software options 51 C[...]

8 Contents Calling P ar ty Name Display Denied 94 Calling P ar ty Privacy 94 Call Forw ard Busy Call W aiting Call W aiting Redirection Camp-On Camp-On, Station 94 China - Attendant Monitor 94 China - Fle xible F eature Codes - Customer Call Forward 94 Enhanced Flexib le Feature Codes - Customer Call F orward 94 China - Fle xible Feature Codes - Ou[...]

Contents 9 T r unk Access Codes 100 User Selectable Call Redirection 100 Feature pac kaging 100 Feature implementation 100 T ask summary list 100 Feature oper ation 103 Call Forward and Busy Status 105 Contents 105 Feature description 105 Busy Status 106 Call Forward Status 106 Operating parameters 106 Feature inter actions 107 Attendant and Networ[...]

10 Contents China - T oll Call Loss Plan 115 Depar tmental Listed Director y Number 115 Dial Access to Group Calls 115 Call Forward Busy 115 Dial Access to Group Calls Group Call 115 Flexib le Feature Code Boss Secretar ial Filter ing 115 Flexib le V oice/Data T er minal Number 115 Group Hunt 115 Hot Line 115 Hunting 116 ICP Network Screen Activati[...]

Contents 11 Call W aiting Redirection 123 Conference 123 Direct Inward Dialing (DID) 123 Group Hunting Queuing Limitation Enhancement 123 ISDN Semi P er manent Connections for A ustralia 124 Message Center 124 Multiple Appearance Directory Numbers 124 Recov er y on Misoperation of Attendant Console 124 T r unk Barring 125 Feature pac kaging 125 Fea[...]

12 Contents Call Forward No Answer , Second Level 141 Contents 141 Feature description 141 Operating parameters 143 Feature inter actions 143 Automatic Timed Reminders 143 Call Detail Recording on Redirected Incoming Calls 143 Call Forw ard All Calls 143 Call Forw ard by Call T ype 144 Call Forw ard No Answer 144 Call Redirection by Time of Day 144[...]

Contents 13 Automatic Timed Reminders 154 Call Detail Recording on Redirected Incoming Calls 154 Call Forw ard All Calls 154 Call Forw ard by Call T ype 154 Call Forw ard/Hunt Override Via Flexib le Feature Code 154 Call Forw ard No Answ er , Second Le vel 155 Call P age Network Wide 155 Call Redirection by Time of Day 155 Call W aiting 155 Call W [...]

14 Contents T ask summary list 161 Feature oper ation 164 Call Forward Save on SYSLO AD 165 Contents 165 Feature description 165 Operating parameters 165 Feature inter actions 165 Call Forw ard All Calls Call Forw ard by Call T ype 165 Feature pac kaging 166 Feature implementation 166 Feature oper ation 166 Call Forward to T runk Restriction 167 Co[...]

Contents 15 Do Not Disturb Hunting 173 Flexib le V oice/Data T er minal Number 173 Network Intercom 173 Phantom T er minal Numbers (TNs) 173 Recorded Announcement for Calls Diverted to Exter nal T runks 173 Recov er y on Misoperation of Attendant Console 174 Remote Call Forw ard 174 T r unk Barring 174 Feature pac kaging 174 Feature implementation [...]

16 Contents Attendant Blocking of DN 188 Automatic Call Distrib ution 188 Attendant Barge-in Attendant Busy V er ify Attendant Break-in 188 Basic Rate Interface (BRI) 189 BRIT 189 Call Forw ard-older features 189 Call Redirection by Time of Day 189 Call T ransf er 189 Call W aiting 189 Call W aiting Redirection 189 Camp-on 190 Digital Private Netwo[...]

Contents 17 Network 194 Call Hold, Deluxe 195 Contents 195 Feature description 195 Operating parameters 196 Feature inter actions 196 Attendant Administration 196 Attendant Break-In 196 Camp-On, Forced Override, Enhanced Override, Priority 196 Call Hold, Deluxe 196 Calling Line Identification 196 Call P ar k on Unsuper vised T runks 196 Call P ar [...]

18 Contents Feature oper ation 207 Call Hold, Permanent 209 Contents 209 Feature description 209 Operating parameters 209 Feature inter actions 210 Attendant Break-In 210 Audib le Reminder of Held Call (ARCH) 210 AC15 Recall: Timed Reminder Recall 210 Call P ar k on Unsuper vised T runks 210 Calling P ar ty Privacy 210 Camp-On, Forced Override, Enh[...]

Contents 19 Call Forw ard 219 Call P age Network Wide 219 Call P ar k on Unsuper vised T runks 219 Call P ar ty Name Display 219 Call Pickup 219 Call Pickup Netw or k Wide 219 Call T ransf er Conference 219 Call W aiting 220 Centralized Attendant Service 220 China - Attendant Monitor 220 Conference 220 Console Presentation Group Lev el Ser vices 22[...]

20 Contents Automatic Call Distribution (ACD) 228 Call Hold, Deluxe Call Hold, P er manent 228 Call P ar k 228 Camp-On 228 Feature pac kaging 228 Feature implementation 228 Feature oper ation 229 Call Party Name Display 231 Contents 231 Feature description 231 Call P ar ty Name Display assignment 232 Call P ar ty Name Display composition 232 Displa[...]

Contents 21 Meridian Mail V oice Mailbo x Administration 238 Meridian 911 238 Network Intercom 239 Override 239 Slow Ans wer Recall 239 V oice Call 239 Feature pac kaging 239 Feature implementation 239 T ask summary list 239 Enable CPND and add names to the CPND data bloc k 240 Change or remove names in the CPND data bloc k 243 Print entr ies from [...]

22 Contents Feature oper ation 252 Call Pickup, Directed 253 Contents 253 Feature description 253 Operating parameters 254 Feature inter actions 254 Automatic Call Distrib ution 254 Call Pickup 254 Flexib le Feature Code 254 Multi-P ar ty Operations - Three-P ar ty Ser vice 254 Feature pac kaging 254 Feature implementation 254 T ask summary list 25[...]

Contents 23 Call Forw ard All Calls Call Forw ard, Inter nal Call Forw ard/Hunt Override Via FFC 268 Call Forw ard b y Call T ype Hunting by Call T ype 268 Call Forw ard No Answer 269 Call Forw ard No Answ er , Second Le vel 269 Call W aiting Redirection 269 Multiple Appearance DN Redirection Prime 269 Hunting 269 User Selectable Call Redirection 2[...]

24 Contents Group Call 277 Group Hunt 278 Group Hunting Queuing Limitation Enhancement 278 Held Call Clearing 278 Hold 278 In-Band Automatic Number Identification 278 ISDN QSIG/EuroISDN Call Completion 278 ISDN QSIG Name Display 278 Loop Star t Supervisor y T r unks 278 Meridian 911 279 Meridian 911 - Call Abandon 279 Message Registration 279 Mult[...]

Contents 25 Call Forw ard No Answer 287 Call Forw ard No Answ er , Second Le vel 287 Call Redirection by Time of Day 287 Call Pickup Netw or k Wide 287 Call W aiting 287 Camp-On 287 Direct Inward Dialing Call Forw ard No Answ er Timer 288 Distinctive Ringing/Ne w Distinctive Ringing Call Forw ard No Answ er 288 Forw ard No Answer Call W aiting Dire[...]

26 Contents Call Forw ard Busy - propr ietar y telephones 298 Call F orward Busy - Analog (500/2500 type) telephones 298 Call Forw ard/Hunt Override Via Flexib le Feature Code 298 Call Forw ard, Inter nal Calls 298 Call Forw ard No Answer 298 Call P ar k 298 Call Pickup Netw or k Wide 298 Call W aiting Redirection 298 Camp-On 299 Camp-on, Station 2[...]

Contents 27 Feature pac kaging 306 Feature implementation 307 T ask summary list 307 Feature oper ation 308 Simple Call - Meridian 1 Proprietar y Sets 309 Simple Call - Analog (500/2500 type) Sets 309 Conference Call 309 T ransfer Call 310 Call on Hold 310 Called Party Disconnect Control 311 Content 311 Feature description 311 Operating parameters [...]

28 Contents Calling P ar ty Privacy 321 Calling P ar ty Privacy Override 323 Content 323 Feature description 323 Outgoing calls 324 Incoming calls 325 T andem Calls 325 Operating parameters 326 Feature inter actions 327 Attendant Consoles 327 Autodial 328 Automatic Call Distrib ution 328 Automatic Call Distribution MAX 328 Basic Rate Interface 328 [...]

Contents 29 Private Line Service 334 Remote Vir tual Queuing 335 Ring Again - Busy T r unk 335 Speed Call System Speed Call 335 Stored Number Redial 335 T r unk Anti-T romboning 335 T r unk Optimization Before Ans wer 335 Vir tual Network Ser vices 336 VISIT 336 Feature pac kaging 336 Feature implementation 336 T ask summary list 336 Feature oper a[...]

30 Contents Attendant Blocking of Directory Number 350 Attendant Break-In 350 Call Forw ard All Calls Call Forw ard, Inter nal Call 350 Call Forw ard/Hunt Override Via Flexib le Feature Code 350 Call Forw ard No Answer 350 Call P ar k Network Wide 350 Call P ar k on Unsuper vised T runks 350 Call W aiting Call W aiting Redirection 350 Camp-On, Stat[...]

Contents 31 Call Hold, Deluxe Call Hold, P er manent Hold 360 Camp-On 360 Conference calls 360 Data calls 360 Do Not Disturb 360 Make Set Busy 360 Multi-P ar ty Operations 360 Night Restriction Classes of Ser vice 360 Operator Call Bac k 361 Override 361 Feature pac kaging 361 Feature implementation 361 T ask summary list 361 Feature oper ation 363[...]

32 Contents T ask summary list 374 Feature oper ation 374 Centralized Multiple Line Emulation 375 Contents 375 Feature description 375 Operating parameters 375 Feature inter actions 376 Digit Display 376 Feature pac kaging 376 Feature implementation 376 T ask summary list 376 Feature oper ation 377 Centrex Switchhook Flash 379 Contents 379 Feature [...]

Contents 33 Override 390 Ring Again 390 Speed Call 390 T elephone keys 390 Feature pac kaging 390 Feature implementation 391 T ask summary list 391 Feature oper ation 392 Meridian 1 propr ietary telephones 393 Analog (500/2500 type) telephones 394 Attendant Consoles 396 Charge Account, Forced 397 Contents 397 Feature description 397 Operating param[...]

34 Contents Feature oper ation 405 China - Attendant Monitor 407 Contents 407 Feature description 407 Attendant Monitor Function 407 Operating parameters 408 Feature inter actions 408 Attendant Barge-In 408 Attendant Break-In 408 Attendant Busy V erify 409 Automatic Call Distrib ution 409 Call Forw ard All Calls 409 Call Forward Busy 409 Call Forw [...]

Contents 35 T ask summary list 416 Feature oper ation 418 China - Flexible Feature Codes 419 Contents 419 Feature description 419 Busy Number Redial 419 Customer Call Forw ard 420 Outgoing Call Barring 420 Operating parameters 420 Feature inter actions 421 Busy Number Redial 421 Customer Call Forw ard 421 Outgoing Call Barring 422 Feature pac kagin[...]

36 Contents Call Diversion (Call T ransfer , Call F orward All Calls , Call Forw ard Busy , Call Forw ard, Inter nal Calls, Call F orward No Answ er , Hunting) 440 Conference 440 Digitone Receiver P ads 441 Multifrequency Compelled Signaling P ads 441 Multi-P ar ty Operations 441 Feature pac kaging 441 Feature implementation 441 T ask summary list [...]

Contents 37 CIS Digital T runk Interface and CIS Multifrequency Shuttle (MFS) 480 Malicous Call T race (MCT) 480 Feature pac kaging 480 Feature implementation 481 T ask summary list 482 Feature oper ation 485 CIS T oll Dial T one Detection 487 Contents 487 Feature description 487 Operating parameters 490 Feature inter actions 490 CIS 2 Mbit Digital[...]

38 Contents Feature Group D 516 In-Band ANI 516 Integrated Services Digital Network 517 Meridian 911 517 Private Line Service 517 VIP Automatic W ak eup 518 Vir tual Network Ser vices (VNS) 518 Feature pac kaging 518 Feature implementation 519 T ask summary list 519 Feature oper ation 522 CLASS: Visual Message W aiting Indicator 523 Contents 523 Fe[...]

Contents 39 Collect Call Blocking 543 Contents 543 Feature description 543 Operating parameters 545 Feature inter actions 546 Automatic Ans werbac k 546 Automatic Call Distrib ution 546 Automatic Call Distribution Interflow 546 Automatic Call Distribution Night Call F orward 546 Automatic Call Distribution Night RAN Route Announcement 546 Automati[...]

40 Contents Feature inter actions 561 500/2500 Line Disconnect 561 AC15 Recall: T ransfer from Meridian 1 561 AC15 Recall: Timed Reminder Recall 561 AC15 Recall: T ransfer from Norstar 561 Advice of Charge for EuroISDN 561 Attendant Barge-In Attendant Busy V erify 562 Attendant Break-In 562 Attendant Console 562 Attendant Overflo w P osition 562 A[...]

Contents 41 Malicious Call T race 567 Malicious Call T race - Enhanced 567 Meridian Mail Conference Control 567 Meridian 911 567 Meridian 911 - Call Abandon 567 Message Registration 568 Multi-P ar ty Operations 568 Multi-P ar ty Operations - Call Join 568 Multi-P ar ty Operations -Three-P ar ty Ser vice Multi-P ar ty Operations Enhancements 568 Mus[...]

42 Contents Feature implementation 577 T ask summary list 577 Console Presentation 577 Queue Thermometer 577 Feature oper ation 577 Console Presentation Group Level Services 579 Contents 579 Feature description 579 Operating parameters 580 Feature inter actions 580 Attendant Administration 580 Attendant Secrecy 580 Attendant Supervisor y Console 58[...]

Contents 43 Station Categor y Indication 597 Feature pac kaging 597 Feature implementation 597 T ask summary list 597 Feature oper ation 599 Controlled Class of Service, Enhanced 601 Contents 601 Feature description 601 Operating parameters 601 Feature inter actions 602 Attendant Administration 602 Attendant Supervisor y Console 602 Authorization C[...]

44 Contents Nor tel Communication Ser v er 1000 Features and Services Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nor tel Networks .[...]

45 Ne w in this release There hav e been no updates to the document in this release. Other Revision History May 2008 Standard 02.04. This document has been up-issued to add information on CDP/UDP Calls to the Call Forward to Trunk Restriction chapter. December 2007 Standard 02.03. This document has been up-issued to support Communication Server Rel[...]

46 New in this release July 2006 Standard 17.00. This document is up-issued to reflect the following changes: • Addition of M3900 Full Icon Support feature on pages 797 to 800 (Book 2) • Addition of M3900 Set-to-Set Messaging feature on pages 801 to 806 (Book 2) • Addition of M3900 series digital telephone feature reference on pages 341, 342 [...]

Other 47 April 2000 Standard 9.00. This is a global document and is up-issued for Release 25.0x. Document changes include removal of: redundant content; references to equipment types except Options 11C, 51C, 61C, and 81C; and references to previous software releases. June 1999 Issue 8.00 released as Standard for Generic Release 24.2x. October 1997 [...]

48 New in this release Nor tel Communication Ser v er 1000 Features and Services Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nor tel Networks .[...]

49 Ho w to g et help This chapter explains how to get help for Nor tel products and ser vices. Getting help from the Nor tel web site The best wa y to get technical suppor t for Nor tel products is from the Nor tel T echnical Suppor t web site: h ttp://www . nor tel.com/suppor t This site provides quic k access to software, documentation, b ulletin[...]

50 How to get help http://www .nor tel.com/erc Getting help thr ough a Nor tel distributor or reseller If you purchased a service contract f or your Nor tel product from a distr ibutor or author ized reseller , contact the technical suppor t staff f or that distr ibutor or reseller . Nor tel Communication Ser v er 1000 Features and Services Fundame[...]

51 Features and Software options Package Name Number Mnemonic Release 1.5 Mbit Digital Trunk Interface • Hong Kong Digital Trunk Interface • Reference Clock Switching (See also packages 129, 131, and 154) 75 PBXI 5 16-Button Digitone/Multifrequency Telephone • 16-Button Digitone/Multifrequency Operation 144 ABCD 14 2 Mbit Digital Trunk Interf[...]

52 Features and Software options Package Name Number Mnemonic Release — Incoming Seizure — Outpulsing Delay — Release Control — Signal Recognition — Trunk Entering Alarm Status/Trunk Pack Exiting Alarm Status — 64 Kbps Alarm Indication Signal (AIS) Handling 2.0 Mb/s Primary Rate Interface • Reference Clock Switching (see also packages[...]

Features and Software options 53 Package Name Number Mnemonic Release • Advice of Charge – Charging Information and End of Call for NUMERIS Connectivity (see also package 101) • Advice of Charge Real-time Supplementary Services for NUMERIS and SWISSNET (see also package 101) • Alternative Conference PAD Levels • Alternative Loss Plan • [...]

54 Features and Software options Package Name Number Mnemonic Release • Attendant Delay on Hold • Attendant Display of Speed Dial or Autodial Attendant Forward No Answer • Attendant Forward No Answer • Attendant Forward No Answer Expansion • Attendant Incoming Call Indicators • Attendant Interpositional Transfer • Attendant Lockout 13[...]

Features and Software options 55 Package Name Number Mnemonic Release • Automatic Call Distribution Calls on Hold (see also package 40) • Automatic Call Distribution Dynamic Queue Threshold (see also package 40) Automatic Call Distribution Enhanced Overflow • Automatic Call Distribution Enhanced Overflow 178 EOVF 15 Automatic Call Distributio[...]

56 Features and Software options Package Name Number Mnemonic Release Automatic Call Distribution, Package B • Automatic Call Distribution Call Waiting Thresholds (see also packages 40, and 131) • Automatic Call Distribution Least Call Queuing • Automatic Call Distribution Threshold Visual Indication (see also packages 40, and 131) 41 ACDB 1 [...]

Features and Software options 57 Package Name Number Mnemonic Release Auxiliary Processor Link • Auxiliary Processor Link • Auxiliary Signaling • B34 Dynamic Loss Switching (see also packages 164 and 203) 109 APL 10 Background Terminal • Background Terminal Facility 99 BGD 10 Basic Alternate Route Selection • Network Alternate Route Selec[...]

58 Features and Software options Package Name Number Mnemonic Release Basic Rate Interface • Integrated Services Digital Network Basic Rate Interface (see also packages 216, and 235) 216 BRI 18 Basic Routing • Basic Routing 14 BRTE 1 Boss Secretary Filtering (FFC activation) • Flexible Feature Code Boss Secretarial Filtering 198 FTCSF 15 BRI [...]

Features and Software options 59 Package Name Number Mnemonic Release Call Detail Recording, Data Link 6 CLNK 1 Call Detail Recording • Call Detail Recording • Call Detail Recording Enhancement • Call Detail Recording on Redirected Incoming Calls • Call Detail Recording with Optional Digit Suppression • Call Detail Recording 100 Hour Call[...]

60 Features and Software options Package Name Number Mnemonic Release Call Processor Input/Output (Option 81) • Call Processor Input/Output) • Call Redirection by Time of Day • Call Transfer 298 CPIO 21 Call Waiting Notification (Meridian 911) • Call Waiting Notification (Meridian 911) • Call Waiting/Internal Call Waiting 225 CWNT 19 Call[...]

Features and Software options 61 Package Name Number Mnemonic Release Charge Account for CDR • Charge Account and Calling Party Number 23 CHG 1 Charge Account/Authorization Code • Charge Account/Authorization Code Base • Charge Display at End of Call (see also package 101) 24 CAB 1 China Attendant Monitor Package • China – Attendant Monit[...]

62 Features and Software options Package Name Number Mnemonic Release • Commonwealth of Independent States Toll Dial Tone Detection • Conference • Conference Warning Tone Enhancement for Italy Console Operations • Console Operations 169 COOP 14 Console Presentation Group • Console Presentation Group Level Services 172 CPGS 15 Controlled C[...]

Features and Software options 63 Package Name Number Mnemonic Release Dial Tone Detector • Dial Tone Detection • Flexible Dial Tone Detection 138 DTD 10 Dialed Number Identification System 98 DNIS 10 • Dialed Number Identification Services • Dialed Number Identification Services Length Flexibility • Dialed Number Identification Services N[...]

64 Features and Software options Package Name Number Mnemonic Release Digital Private Network Signaling System 1 Message Waiting Indication • DPNSS1 Message Waiting Indication 325 DMWI 23 Digital Private Network Signaling System 1 • Analog Private Network Signaling System (APNSS) (see also packages 190, 122, and 124) • DASS2/DPNSS1 – Integr[...]

Features and Software options 65 Package Name Number Mnemonic Release • Diskette Overflow Warning • Display of Calling Party Denied Distinctive Ringing • Distinctive/New Distinctive Ringing 74 DRNG 4/9 Do Not Disturb, Group • Do Not Disturb Group 16 DNDG 1 Do Not Disturb, Individual • Do Not Disturb • Network Individual Do Not Disturb ([...]

66 Features and Software options Package Name Number Mnemonic Release Enhanced Call Trace • Customer Controlled Routing • MFC Inter-working with AML Based Applications (see also packages 128, and 214) 215 ECT 18 Enhanced Controlled Class of Service 173 ECCS 15 Enhanced DPNSS Services • DPNSS1 Executive Intrusion 288 DPNSS_ES 21 Enhanced DPNSS[...]

Features and Software options 67 Package Name Number Mnemonic Release FCC Compliance for DID Answer Supervision • Federal Communications Commission Compliance for DID Answer Supervision 223 FCC68 17 Feature Group D • Feature Group D (Inbound to Meridian 1) • Federal Communications Commission Compliance for Equal Access • First-Second Degree[...]

68 Features and Software options Package Name Number Mnemonic Release Flexible Tones and Cadences • Flexible Tone and Digit Switch Control • Reverse Dial on Routes and Telephones • Tones and Cadences 125 FTC 16 Forced Charge Account • Charge Account, Forced 52 FCA 1 French Type Approval • Camp-on to a Set in Ringback or Dialing • Forwar[...]

Features and Software options 69 Package Name Number Mnemonic Release H323 Virtual Trunk • IP Peer Networking Phase 2 • Branch Office 399 H323_VTRK 3.0 HiMail Fax Server 195 FAXS 18 History File • History File 55 HIST 1 Hold in Queue for IVR 218 IVR 18 Hospitality Management 166 HOSP 16 Hospitality Screen Enhancement • Hospitality Enhanceme[...]

70 Features and Software options Package Name Number Mnemonic Release Integrated Digital Access • Analog Private Network Signaling System (APNSS) (see also packages 190, 123, and 124) • DASS2/DPNSS1 – Integrated Digital Access (see also packages 123 and 124) • DPNSS1 Satellite • DASS2/DPNSS INIT Call Cutoff 122 IDA 16 Integrated Message S[...]

Features and Software options 71 Package Name Number Mnemonic Release Integrated Services Digital Network • Backup D-Channel to DMS-100/250 and AT&T 4ESS • Call Pickup Network Wide • D-Channel Error Reporting and Monitoring • Integrated Services Digital Network (ISDN) Primary Rate Interface • Network Name Display (Meridian 1 to DMS-10[...]

72 Features and Software options Package Name Number Mnemonic Release International Primary Rate Access (CO) • Call Connection Restriction (see also packages 147 and 161) • Integrated Services Digital Network Primary Rate Access • Integrated Services Digital Network Primary Rate Access Central Office Connectivity to Japan D70 146 PRA 13 Inter[...]

Features and Software options 73 Package Name Number Mnemonic Release Last Number Redial • Last Number Redial 90 LNR 8 Latin American Spanish • Latin American Spanish 279 MLMS_SPL 20 Limited Access to Overlays • B34 Dynamic Loss Switching (see also packages 131 and 203) • Faster I/O • Limited Access to Overlays • Limited Access to Overl[...]

74 Features and Software options Package Name Number Mnemonic Release M3000 Digital Sets • M3000 Telephones 89 TSET 7 M3900 Full Icon Support • M3900 Full Icon Support 397 ICON_ PAC KAGE 3.0 M3900 Phase III Virtual Office Enhancement • Virtual Office Enhancement 387 VIR_OFF_ ENH 25.40 M3900 Ring Again 396 M3900_RGA _PROG 3.0 M911 Enhancement [...]

Features and Software options 75 Package Name Number Mnemonic Release Meridian 1 Enhanced Conference, TDS and MFS • Meridian 1 Enhanced Conference, TDS and MFS 204 XCT0 15 Meridian 1 Fault Management • Alarm Management • Meridian 1 Initialization Prevention and Recovery 243 ALRM_FILTER 19 Meridian 1 Microcellular Option 303 MMO 22 Meridian 1 [...]

76 Features and Software options Package Name Number Mnemonic Release Meridian SL-1 ST Package • Meridian SL-1 ST Package 96 SLST 9 Message Intercept • Message Intercept 163 MINT 15 Message Waiting Center • Message Waiting Lamp Maintenance • Message Waiting Unconditional • Meridian Mail Trunk Access Restriction 46 MWC 1 Message Waiting In[...]

Features and Software options 77 Package Name Number Mnemonic Release Multifrequency Signaling for Socotel • Multifrequency Signaling for Socotel 135 MFE 10 Multi-Language I/O Package • Multi-language TTY Input/Output 211 MLIO 16 Multi-Language Wake Up • Multi-language Wake Up • Multi-Party Operation Enhancements 206 MLWU 16 Multi-Party Ope[...]

78 Features and Software options Package Name Number Mnemonic Release Network Alternate Route Selection • Equi-distribution Network Attendant Service Routing (see also package 159) • Network Alternate Route Selection/Basic Alternate Route Selection Enhancement – Local Termination (see also package 57) • Network Anti-tromboning • Virtual N[...]

Features and Software options 79 Package Name Number Mnemonic Release New Flexible Code Restriction • China Number 1 Signaling Trunk Enhancements (see also packages 113, 128, and 131) • New Flexible Code Restriction 49 NFCR 2 New Format CDR • Call Detail Recording Time to Answer • CDR on Busy Tone 234 FCDR 18 Next Generation Connectivity 32[...]

80 Features and Software options Package Name Number Mnemonic Release Operator Call Back (China #1) • Busy Verify on Calling Party Control Calls • China Number 1 Signaling – Active Feature Dial Tone (see also package 128) • China Number 1 Signaling – Audible Alarm (see also package 128) • China Number 1 Signaling – Called Party Contro[...]

Features and Software options 81 Package Name Number Mnemonic Release Originator Routing Control • Network Drop Back Busy and Off-hook Queuing (see also package 62) • Remote Virtual Queuing • Out-of-Service Unit 192 ORC_RVQ 18 Outpulsing, asterisk (*) and octothorpe (#) • Outpulsing of Asterisk (*) and Octothorpe (#) 104 OPAO Overlap Signal[...]

82 Features and Software options Package Name Number Mnemonic Release • Predictive Dialing Pre-translation • Pre-translation • Preventing Reciprocal Call Forward 92 PXLT 8 Priority Network Override • Network Breaking and Force Disconnect 389 PONW 25.40 Priority Override/Forced Camp-On • Forced Camp-on and Priority Override • Privacy •[...]

Features and Software options 83 Package Name Number Mnemonic Release Radio Paging • Radio Paging • Radio Paging Product Improvements • Recall to Same Attendant • Recall with Priority during Night Service • Recall With Priority during Night Service • Recall With Priority during Night Service Network Wide 187 RPA 15 Recorded Announcement[...]

84 Features and Software options Package Name Number Mnemonic Release Room Status • Room Status 100 RMS 10 Scheduled Access Restrictions • Scheduled Access Restrictions • Secrecy Enhancement • Secretarial Filtering • Seizure Acknowledgment • Selectable Conferee Display and Disconnect • Selectable Directory Number Size 162 SAR 20 Semi-[...]

Features and Software options 85 Package Name Number Mnemonic Release Spanish KD3 DID/DOD interface • KD3 Direct Inward Dialing/Direct Outward Dialing for Spain • Special Signaling Protocols • Special Trunk Support • Speed Call Directory Number Access • Speed Call on Private Lines (see also package 1) • Speed-Up Data Dump 252 KD3 20 Sta[...]

86 Features and Software options Package Name Number Mnemonic Release System Speed Call • Speed Call/Autodial with Authorization Codes (see also package 1) • Speed Call, System • Speed Call Delimiter (see also package 34) • Telephones (PBX) • Teletype Terminal Access Control in Multi-Customer Environment (see also package 164) • Telset [...]

Features and Software options 87 Package Name Number Mnemonic Release United Kingdom • Analog Private Network Signaling System (APNSS) (see also packages 122 123, and 124) • UK Analogue Hardware Support 190 UK 16 Universal ISDN Gateways • Universal ISDN Gateway • Variable Flash Timing and Ground Button • Variable Guard Timing 283 UIGW 20 [...]

88 Features and Software options Nor tel Communication Ser v er 1000 Features and Ser vices Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nor tel Networks .[...]

89 Call Forwar d All Calls Contents This section contains information on the follo wing topics: "F eature descr iption" (page 89) "Operating parameters" (page 90) "F eature interactions" (page 91) "F eature packaging" (page 100) "F eature implementation" (page 100) "F eature operation" (pa[...]

90 Call Forw ard All Calls When y ou use Multiple Appearance DNs (MADNs), call redirection is determined based on the T erminal Number (TN) order in your DN bloc k. T o determine the TN order , pr int the DN bloc k from LD 20 or LD 22 (TYPE = DNB). When a call comes in to an MADN, the system begins a search to deter mine how the call is handled. Us[...]

Feature inter actions 91 The Fle xible Orbiting Prev ention Timer , pre viously fix ed at 14 seconds, can be set dur ing Ser vice Change from 0 to 30 seconds (ev en numbers only). If a value of 0 is defined, then Orbit Pre vention is disabled and call forw arding is not inhibited in any wa y . The Orbit Prev ention protection, howe ver , does not[...]

92 Call Forw ard All Calls Attendant Overflow P osition If the telephone assigned an Attendant Overflo w DN has activ ated the Call F orward All Calls feature , ov erflow calls are not rerouted to the telephone. If a analog (500/2500 type) telephone is f orwarded, A OP is canceled. Call Detail Recording on Redirected Incoming Calls The Call Deta[...]

Feature inter actions 93 Call Forward, Internal Calls If Call Forw ard Reminder T one Allowed (CFRA) is in eff ect, whenev er an analog (500/2500 type) telephone with Inter nal Call Forw ard active goes off hook to originate a call, the telephone sounds the reminder tone. The reminder tone is either Call F orward Dial T one (CFDT) or Call F orward/[...]

94 Call Forw ard All Calls Calling P ar ty Name Display Denied During a Call F orward or Call T ransf er , the calling par ty digits and f orwarding/transf erring par ty digits are display ed on the ter minating telephone. This displa y is allowed or denied depending on the Class of Ser vice of the calling telephone and the forw arding/transf err i[...]

Feature inter actions 95 China - Flexible Feature Codes - Outgoing Call Barring Enhanced Flexible Feature - Outgoing Call Barring When a telephone with Outgoing Call Barr ing activ e activates CFW AC with a new CFW DN, the CFW DN is tested against the current barr ing le vel. If the DN is not allowed to be dialed, it can also not be used as a Call [...]

96 Call Forw ard All Calls name and number of the terminating telephone be denied, then on the calling telephone, the name of the terminating telephone is replaced by a string of four Xs (X X X X). The number is replaced b y dashes (- - - -). If the number of the ter minating telephone is b lock ed from being displa yed on the calling telephone, th[...]

Feature inter actions 97 of the telephone. When call f orward is activated f or a telephone, entering #1 automatically deactivates call f orward, no matter what follo ws #1. When call f orward is deactiv ated for a telephone , the result of entering #1 depends on what f ollows #1: • If the telephone goes on hook immediately , Call F orward is act[...]

98 Call Forw ard All Calls If the Call F orward DN is busy , SA CP can be activated to wards the Call F orward DN, if all the requirements f or allowing Idle Extension Notification are met by this DN. Incoming Call Indicator Enhancement When a Direct Inward Dialing (DID) call to station that is unrestricted from receiving DID calls (UDI Class of S[...]

Feature inter actions 99 Network Inter com (Hot T ype D and Hot T ype 1 Enhancements) Hot T ype I calls respect or override all kinds of Call Forward f eatures (Busy , No Ans wer , All Calls, Inter nal, etc.) according to per-set definitions. If Call F orward is respected, the call becomes a nor mally dialed call and the originator will receive th[...]

100 Call Forw ard All Calls Special prefix SPRE access codes SPRE access codes cannot be used as CFW DNs. If an attempt is made to program SPRE access code as a CFW DN, the overflo w tone is given at the time of CFW activation. T otal Redirection Count Call F orward All Calls redirection is limited to the value defined in the T otal Redirection [...]

Feature implementation 101 4. "LD 57 - Add/change Flexib le Feature Codes f or Inter nal Call Forw ard." (page 103) Add/change Fle xible F eature Codes for Internal Call F orward. On an analog (500/2500 type) telephone, the user accesses the Call F orward All Calls and Inter nal Call F orward f eatures by dialing either the SPRE plus the [...]

102 Call Forw ard All Calls Prompt Response Description cu Format for Small System and Media Gateway 1000B where c = card and u = unit. FTR CFW xx yyyy...y Allow Call Forward All Calls, where: xx = maximum number of digits in the CFW DN. Valid entries are any integer in the range of (4)-31. yyyy = number where calls are forwarded. YYYY cannot be en[...]

Feature oper ation 103 LD 57 - Add/change Flexib le Feature Codes for Internal Call Forwar d. Prompt Response Description REQ NEW CHG OUT Add, change, or remove an FFC. TYPE FFC Flexible Feature Code. CODE ICFA ICFD ICFV Access code for Internal CFW Activate. Access code for Internal CFW Deactivate. Access code for Internal CFW Verify. ICFA xxxx In[...]

104 Call Forw ard All Calls T o cancel Inter nal Call Forw ard: • Press Internal Call Forward . T o f orward calls from an analog (500/2500 type) telephone: Step Action 1 Lift the handset and dial SPRE 74 or lift the handset and dial #1 (2500 telephone) or lift the handset and dial the Call Forw ard Allowed FFC . 2 Dial the number where calls are[...]

105 Call Forwar d and Busy Status Contents The f ollowing are topics in this section: "F eature descr iption" (page 105) "Operating parameters" (page 106) "F eature interactions" (page 107) "F eature packaging" (page 108) "F eature implementation" (page 108) "F eature operation" (page 110)[...]

106 Call Forward and Busy Status • Call F orward deactivated and not busy or • Call F orward deactivated and b usy The BFS ke y also acts as an Autodial (ADL) k ey . T o use the BFS ke y as an ADL ke y to call P ar ty A, P ar ty B goes off-hook and presses the BFS ke y f or P ar ty A. Busy Status The Busy Status por tion of the f eature indicat[...]

Feature inter actions 107 Feature interactions Attendant and Network-Wide Remote Call Forward When the call forw ard status of a BFS station is changed from a telephone or attendant-based Remote Call Forward f eature, the BFS lamp(s) associated with that station are updated accordingly . Attendant Blocking of Directory Number The Attendant Blocking[...]

108 Call Forward and Busy Status Flexible Feature Code Boss Secretarial Filtering If the secretary telephone is a Meridian 1 proprietar y telephone, or a compact digital telephone, it may be equipped with a Call Forw ard and Busy Status (BFS) ke y/lamp pair , to perform the follo wing: • monitor the status of the Call F orward f eature on a boss [...]

Feature implementation 109 LD 15 - Activate the Call Forward and Busy Status mode of operation. Prompt Response Description REQ: NEW CHG Add new data. Change existing data. TYPE: RDR Call Redirection CUST Customer number 0-99 Range for Large System and CS 1000E system. 0-31 Range for Small System and Media Gateway 1000B ... NCOS ... - OPT (FKA) FKD[...]

110 Call Forward and Busy Status Feature operation Call Forward Status With FKA, the default, selected P ar ty A’s Call Forw ard (CFW) ke y-lamp or ke y-LCD pair operation is unaffected and depressing P ar ty B’s BFS ke y will result in one of the f ollowing: • If P ar ty A does not currently hav e Call F orward activ ated, P ar ty A has Call[...]

Feature oper ation 111 Party A’s Call Forward Party A’s telephone Deactivated Activated Idle Dark Wink = Fast Flash Busy Lit Flash Dark indicates lamp or LCD is off. Wink indicates lamp or LCD is winking at 60 impulses per minute (ipm) (0.875 seconds on, 0.125 seconds off). Lit indicates lamp or LCD is on Flash indicates lamp or LCD is flashing[...]

112 Call Forward and Busy Status Nor tel Communication Ser v er 1000 Features and Ser vices Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nor tel Networks .[...]

113 Call Forwar d Busy Contents This section contains information on the follo wing topics: "F eature descr iption" (page 113) "Operating parameters" (page 113) "F eature interactions" (page 113) "F eature packaging" (page 117) "F eature implementation" (page 117) "F eature operation" (pag[...]

114 Call Forw ard Busy Call Detail Recording on Redirected Incoming Calls The Call Detail Recording on Redirected Incoming Calls feature does not aff ect how the Call F orward Busy feature oper ates; howe ver , it does provide inf or mation about the answ er ing par ty in the CDR ID field if incoming calls hav e been redirected by any one of these[...]

Feature inter actions 115 China - T oll Call Loss Plan T oll pad s witching is also provided after call f orwarding has been completed. When the toll call is div er ted, the diver ted par ty’s pad lev el is s witched back to its original value (unless it is an OPS station using dynamic switching). The T oll Loss Plan is applied again for the ne w[...]

116 Call Forw ard Busy Hunting When a telephone is busy , an incoming call hunts only if Hunting is allowed f or that telephone. If all the steps in the hunt group are busy , and Call W aiting is not allowed, the call f orwards to the attendant console. ICP Network Screen Activation, Fle xible DN, Meridian Mail Interactions When a call redirected b[...]

Feature implementation 117 T runk Barring If an Originating T r unk Connection is f orwarded to a barred route, it receiv es the intercept treatment specified in the Customer Data Block. Feature packa ging This f eature is included in base system software. Feature implementation T ask summar y list The f ollowing is a summar y of the tasks in this[...]

118 Call Forw ard Busy Prompt Response Description cu Format for Small System and Media Gateway 1000B where c = card and u = unit. CLS (FBD) FBA (Deny) allow Call Forward Busy. LD 11 - Allow/deny Call Forward Busy on Meridian 1 proprietary telephones. Prompt Response Description REQ: CHG Change existing data. TYPE: a...a Telephone type. Type ? for [...]

119 Call Forwar d b y Call T ype Contents This section contains information on the follo wing topics: "F eature descr iption" (page 119) "Operating parameters" (page 120) "F eature interactions" (page 121) "F eature packaging" (page 125) "F eature implementation" (page 125) "F eature operation&[...]

120 Call Forward b y Call T ype CFCT is allowed or denied f or each telephone in LD 10 or LD 11 with Class of Ser vice (CFT A/CFTD). If CFCT is allowed (CFT A), the forwarding destination is also defined in LD 10 or LD 11. Once enabled, CFCT requires no inter vention. How the system initiates Call F orward by Call T ype is described below . When a[...]

Feature inter actions 121 If an incoming call has been modified by Call F orward All Calls or Hunting, the Class of Ser vice and f orwarding DN are obtained from the dialed DN. This applies when Call Forw ard No Ans wer specified at the customer lev el is HNT or FDN. Feature interactions Attendant An attendant-e xtended call is classified inter [...]

122 Call Forward b y Call T ype Call Forward No Answer , Second Level T o implement CFCT for Second Le vel Call F orward No Ans wer eligible calls, the originating par ty’s call type is chec ked. If it is internal, the call is f orwarded to the Flexib le Call Forw ard No Answer DN (FDN). If it is external, the call is f orwarded to the External F[...]

Feature inter actions 123 The CCP code can also be stored on the f orwarding DN. If the CPP is requested on the f orwarding DN, the Privacy Indicator is outpulsed to the terminating node to inhibit the number of the f orwarding telephone (f or e xample, at the tandem node) from being display ed on the ter minating telephone. In this case, the f orw[...]

124 Call Forward b y Call T ype ISDN Semi Permanent Connections f or A ustralia ISPC calls are handled according to the configuration of the route associated to the phantom tr unk TN. This configuration is independent of the route associated to the real TN. Message Center Message Center uses the Flexib le Call Forw ard No Answ er DN (FDN) of the [...]

Feature implementation 125 T runk Barring If an Originating T r unk Connection is f orwarded to a barred route, it receiv es the intercept treatment specified in the Customer Data Block. Feature packa ging Call F orward b y Call T ype is included in base system softw are. Feature implementation T ask summar y list The f ollowing is a summar y of t[...]

126 Call Forward b y Call T ype Prompt Response Description - FNAL (HNT) ATT NO FDN Treatment for incoming internal calls. - CFNA 1-(4)-15 Number of ringing cycles for CFNA. LD 16 - Define a trunk route as internal or external f or Call Forward by Call T ype . Prompt Response Description REQ CHG Change existing data. TYPE CDB Customer Data Block. [...]

Feature oper ation 127 Prompt Response Description l s c u Format for Large System and CS 1000E system, where l = loop, s = shelf, c = card, u = unit. cu Format for Small System and Media Gateway 1000B where c = card and u = unit. FDN xxxx Flexible Call Forward No Answer DN for internal calls. CLS (CFTD) CFTA (Deny) allow Call Forward by Call Type [...]

128 Call Forward b y Call T ype Nor tel Communication Ser v er 1000 Features and Ser vices Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nor tel Networks .[...]

129 Call Forwar d Destination Deactiv ation Contents This section contains information on the follo wing topics: "F eature descr iption" (page 129) "Operating parameters" (page 130) "F eature interactions" (page 131) "F eature packaging" (page 132) "F eature implementation" (page 132) "F eature[...]

130 Call Forw ard Destination Deactivation Figure 1 Call Forward Destination Deactiv ation Capability Operating parameters The feature is applicab le to all systems. Call Forw ard Destination Deactivation is only suppor ted on Call Forw ard. This feature is not suppor ted on Inter nal Call Forw ard. The e xisting Call Forward All Calls f eatures al[...]

Feature inter actions 131 CFDD can be activated on proprietar y , ISDN Basic Rate Interface and Analog (500/2500 type) telephones by dialing the CFDD FFC. 16-button Dual-T one Multi-F requency telephones can use one of the A,B,C or D function ke ys, configured as CFDD , or the y can also dial CFDD FFC to use this f eature. CFDD can be activated on[...]

132 Call Forw ard Destination Deactivation Call Forward, Remote Remote Call Forw ard (RCFW) and Call F orward Destination Deactivation (CFDD) provide the same functionality but are activ ated diff erently . CFDD does not require the call forw ard station’s control passw ord to deactivate the call f orward functionality on the call forw ard statio[...]

Feature implementation 133 Prompt Response Description 0-31 Range for Small System Media Gateway 1000B. ... - FFCS YES Change end of dialing digits. - - STRL 1-3 Number of digits to indicate end of dialing. - - STRG xxx String to indicate end of dialing. Outpulsing of Asterisk (*) and Octothorpe (#) (OPAO) package 104 is required to out-pulse (*) a[...]

134 Call Forw ard Destination Deactivation LD 18 - Configure Call Forwar d Destination Deactivation FFC on 16-button DTMF telephone. Prompt Response Description REQ NEW CHG Add, or Change 16-button data block. TYPE ABCD 16-button data block. TBNO 1-254 Number of ABCD Table to be added or changed. DFLT 1-254 Number of default function table. PRED Y[...]

Feature oper ation 135 2. If the or iginator’s call f orward DN does not match the active DN of the destination, then an overflo w tone is provided to the destination telephone. 3. If the Call F orward All Calls functionality on the originator telephone is already deactiv ated, then an ov erflow tone is provided to the destination telephone. 4.[...]

136 Call Forw ard Destination Deactivation Nor tel Communication Ser v er 1000 Features and Ser vices Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nor tel Networks .[...]

137 Call Forwar d External Den y Contents This section contains information on the follo wing topics: "F eature descr iption" (page 137) "Operating parameters" (page 138) "F eature interactions" (page 138) "F eature packaging" (page 139) "F eature implementation" (page 139) "F eature operation&[...]

138 Call Forward External Deny Network (ESN) Location Codes, non-message center A utomatic Call Distribution (A CD) numbers, Call P ark numbers, and Direct Inward Ser vices Access numbers. When Call Forw ard Exter nal Deny is enabled f or a telephone: • A user tr ying to f orward calls from an analog (500/2500 type) telephone to an e xter nal DN [...]

Feature implementation 139 Call Forward All Calls This f eature ov err ides other Call F orward All Calls parameters. F or e xample, if Call Forw ard to T r unk Access Code (CFT A) is allowed f or the customer , but Call Forw ard Exter nal Deny (CFXD) is enabled for the telephone, CFXD takes precedence and call forw arding to a trunk access code is[...]

140 Call Forward External Deny Allow/deny Call F orward Exter nal Deny for analog (500/2500 type) telephones. 2. "LD 11 - Allow/deny Call F orward External Deny f or Meridian 1 proprietar y telephones." (page 140) Allow/deny Call F orward Exter nal Deny f or Meridian 1 propr ietar y telephones. LD 10 - Allow/den y Call Forward External De[...]

141 Call Forwar d No Answer , Second Le vel Contents This section contains information on the follo wing topics: "F eature descr iption" (page 141) "Operating parameters" (page 143) "F eature interactions" (page 143) "F eature packaging" (page 147) "F eature implementation" (page 147) "F eature[...]

142 Call Forw ard No Answ er , Second Lev el • If the original call is e xtended by the attendant console, Attendant Recall occurs. Second Le vel Call F orward No Ans wer uses the same customer-lev el timer as Fle xible Call Forw ard No Ans wer to deter mine the number of r ings before f orwarding a call. T elephones with a message waiting allowe[...]

Feature inter actions 143 • Call F orward No Answ er , and • Attendant Recall. The order of precedence f or activation of Second Le v el Call F orward No Ans wer is as f ollows: • Call F orward All Calls • Second Call Forw ard No Answ er (CFNA calls only) • Attendant Recall Operating parameters A maximum of two le vels of Call F orward No[...]

144 Call Forw ard No Answ er , Second Lev el Call Forward by Call T ype T o implement Call Forw ard by Call T ype for Second Le vel Call F orward No Ans wer eligible calls, the originating par ty’s call type is check ed. If it is internal, the call is forw arded to the Flexib le Call Forw ard No Answ er DN (FDN). If it is external, the call is f [...]

Feature inter actions 145 DNDR time for a par ticular telephone, CFNA will forw ard this call before any SCN/MCN ke ys can r ing on this telephone. Note that CFNA is defined in the number of r ings and DNDR is defined in seconds. If the F orward DN telephone is busy or invalid when the call is forw arded, the call will retur n to the or iginally [...]

146 Call Forw ard No Answ er , Second Lev el It is recommended that DN Message Center stations be denied CFNA, Call F orward Busy (CFB), Call F orwarding (CFW), and Call Hunting (HUNT). Multiple Appearance Directory Numbers Call redirection parameters lik e Hunt and Call Forw ard No Answ er are derived from the TN data bloc k (LD 20 TNB) of the pri[...]

Feature implementation 147 Slow Answer Recall When a Call F orward No Ans wer call is unans wered at a telephone eligible f or Second Le vel Call Forw ard No Ans wer , and the call was e xtended by an attendant, Second Lev el Call Forw ard No Answ er takes precedence over Slow Ans wer Recall. If the telephone has a Second Le vel Call F orward No An[...]

148 Call Forw ard No Answ er , Second Lev el LD 15 - Assign Message Center to allow the Messa g e W aiting indication. Prompt Response Description REQ: CHG Change existing data. TYPE: FTR Features and options CUST Customer number 0-99 Range for Large System and CS 1000E system. 0-31 Range for Small System and Media Gateway 1000B. - OPT (MCX) MCI (E[...]

Feature oper ation 149 Prompt Response Description FDN xxx...x Flexible Call Forward No Answer DN. CLS (FND) FNA (MWD) MWA (SFD) SFA (Deny) allow Forward No Answer. (Deny) allow Message Waiting. (Deny) allow) Second Level CFNA SFA can be implemented with an MWA Class of Service. Feature operation No specific operating procedures are required to us[...]

150 Call Forw ard No Answ er , Second Lev el Nor tel Communication Ser v er 1000 Features and Ser vices Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nor tel Networks .[...]

151 Call Forwar d No Answer/Fle xib le Call Forwar d No Ans wer Contents This section contains information on the follo wing topics: "F eature descr iption" (page 151) "Operating parameters" (page 152) "F eature interactions" (page 153) "F eature packaging" (page 161) "F eature implementation" (page[...]

152 Call Forw ard No Answer/Fle xible Call F orward No Answ er telephone that does not answ er within the specified number of ring cycles is forw arded to the Flexib le Call Forward No Ans wer DN (FDN) associated with that telephone. The Fle xible Call Forw ard No Answ er operation applies only to individual DN calls of analog (500/2500 type) tele[...]

Feature inter actions 153 Incoming calls on pr ivate lines with the Restricted Call Modification option enabled are not f orwarded. Fle xible Call F orward No Answer DN (FDN) can be assigned to telephones with Message W aiting Allowed Class of Ser vice. This is irrespective of the telephone’s Class of Ser vice and how f orward no answ er is spec[...]

154 Call Forw ard No Answer/Fle xible Call F orward No Answ er A utomatic Call Distribution The Fle xible Call F orward No Ans wer operation does not apply to A utomatic Call Distribution (A CD) calls. A utomatic Set Relocation Calls will not f orward no answ er to a telephone that is being relocated A utomatic Timed Recall Fle xible Call F orward [...]

Feature inter actions 155 Call Forward No Answer , Second Level Second Le vel Call Forw ard No Answ er applies to the Hunt and Fle xible Call F orward No Answ er options. This is implemented by defining the FNAD , FNA T , or FNAL prompts in LD 15 as FDN or HNT . If the attendant option is defined, an unansw ered call goes to the attendant queue a[...]

156 Call Forw ard No Answer/Fle xible Call F orward No Answ er e xample, at the tandem node) from being display ed on the ter minating telephone. In this case, the f orwarding station must include the CPP in the f orwarding DN (such as *67 + A COD + the DN on the terminating node). Camp-On When the Call Forw ard No Answ er timer expires f or a r in[...]

Feature inter actions 157 Direct Inward Dialing Call Forward No Answer Timer Call F orward No Ans wer takes precedence ov er the Message Center f eature. Electronic Loc k Network Wide/Electr onic Lock on Priv ate Lines F or Call Forw arding, the COS and NCOS used f or the forw arding call can be taken from either the f orwarding telephone or from t[...]

158 Call Forw ard No Answer/Fle xible Call F orward No Answ er Hunting Hunting ma y result in the presentation of a call to a telephone that is diff erent from the dialed DN. In this case, if the call is eligible f or Flexib le Call F orward No Answ er , it is forw arded to the DN specified for the dialed DN, not the ringing DN. Suppose that par t[...]

Feature inter actions 159 Multi-P ar ty Operations F or Call T ransf er with Ring No Answ er (RGNA) if the user has selected an option other than Standard, the optional treatment has pr iority over the CFNA option selected in the LD 15. If the user has chosen the standard option f or RGNA, the call is treated as a nor mal CFNA call, and handled acc[...]

160 Call Forw ard No Answer/Fle xible Call F orward No Answ er Night Service enhancements Any call which has been presented to the Attendant Overflow P osition cannot be removed from the console and re-queued by pressing the Mak e Set Busy (MSB) ke y . The call will only be removed if the Attendant Forward No Answ er feature is active , and the At[...]

Feature implementation 161 T runk Barring If an Originating T r unk Connection is f orwarded to a barred route, it receiv es the intercept treatment specified in the Customer Data Block. Feature packa ging This f eature is included in base system software. Feature implementation T ask summar y list The f ollowing is a summar y of the tasks in this[...]

162 Call Forw ard No Answer/Fle xible Call F orward No Answ er Prompt Response Description - ICI xx CFN Attendant Incoming Call Indicator for Call Forward No Answer, where: xx = key number (00-19). TYPE RDR - FNAD (HNT) ATT FDN NO Forward No Answer DID calls to the Hunt number. Forward No Answer DID calls to the attendant. Forward No Answer DID cal[...]

Feature implementation 163 LD 11 - Add/c hang e Flexible Call Forwar d No Answer for Meridian 1 proprietary telephones. Prompt Response Description REQ: CHG Change existing data. TYPE: a...a Telephone type. Type ? for a list of possible responses. TN Terminal number l s c u Format for Large System and CS 1000E system, where l = loop, s = shelf, c =[...]

164 Call Forw ard No Answer/Fle xible Call F orward No Answ er Prompt Response Description CLS (FND) FNA (Deny) allow CFNA. HUNT xxxx Hunt DN where a No Answer call is to be routed (if the DN Expansion package is equipped, the DN can have up to 10 digits). Feature operation No specific operating procedures are required to use this f eature. Nor te[...]

165 Call Forwar d Sa ve on SYSLO AD Contents This section contains information on the follo wing topics: "F eature descr iption" (page 165) "Operating parameters" (page 165) "F eature interactions" (page 165) "F eature packaging" (page 166) "F eature implementation" (page 166) "F eature operati[...]

166 Call Forw ard Sav e on SYSLOAD Call Forward by Call T ype The Call F orward status of each telephone can be saved as par t of the data dump routine and reinstated follo wing a SYSLOAD operation. Feature packa ging This f eature is included in base system software. Feature implementation LD 17 - Add or change Call Forwar d Save on data dump. Pro[...]

167 Call Forwar d to T runk Restriction Contents This section contains information on the follo wing topics: "F eature descr iption" (page 167) "Operating parameters" (page 167) "F eature interactions" (page 167) "F eature packaging" (page 168) "F eature implementation" (page 168) "F eature ope[...]

168 Call Forw ard to T r unk Restr iction Feature packa ging International Supplementar y F eatures (SUPP) package 131. Feature implementation LD 16 - Create or modify the data b locks f or trunk r outes. Prompt Response Description REQ NEW CHG Add new data. Change existing data. TYPE RDB Route Data Block. ... CFWR (NO) YES Call Forward Restriction[...]

169 Call Forwar d, Internal Calls Contents This section contains information on the follo wing topics: "F eature descr iption" (page 169) "Operating parameters" (page 170) "F eature interactions" (page 171) "F eature packaging" (page 174) "F eature implementation" (page 174) "F eature operation[...]

170 Call Forw ard, Inter nal Calls • an attendant-originated call • a conf erence call • a Group Call f eature initiated call • an incoming tr unk call over a trunk route classified as inter nal (LD 16 where RCLS = INT), and • an incoming Integrated Services Digital Network (ISDN) tr unk call using private numbering. Non-internal calls a[...]

Feature inter actions 171 If an Inter nal CFW call is rejected, a displa y message is given if the telephone is digital and has a digit displa y module (this displa y message is the same as that given to a f ailed CFW All Calls activ ation request). Otherwise, ov erflow tone is given. Internal CFW is not maintained through a SYSLOAD . Internal CFW[...]

172 Call Forw ard, Inter nal Calls If the customer option is set to Call Forw ard Reminder T one Denied (CFRD), whene ver an analog (500/2500 type) telephone with inter nal CFW active goes off hook to originate a call, the telephone sounds either the nor mal dial tone (DIAL) or the Message W aiting Dial T one (MWDT). Call Forward, Break-In and Hunt[...]

Feature inter actions 173 The CCP code can also be stored on the f orwarding DN. If the CPP is requested on the f orwarding DN, the Privacy Indicator is outpulsed to the terminating node to inhibit the number of the f orwarding set (for e xample, at the tandem node) from being displa y ed on the terminating set. In this case, the f orwarding statio[...]

174 Call Forw ard, Inter nal Calls Recovery on Misoperation of Attendant Console Call F orward tak es precedence over the Misoperation f eature. Remote Call Forward Remote CFW Activate (RCF A), Remote CFW Deactivate (RCFD), and Remote CFW V er ify (RCFV) FFCs can be used only to access CFW All Calls; they cannot be used to access Inter nal CFW . T [...]

Feature oper ation 175 Prompt Response Description TYPE: 500 Telephone type. FTR ICF 4-(16)-23 XICF Allow Internal CFW for the specified telephone and the maximum forward DN length. Remove Internal CFW from the telephone. LD 11 - Add/change CFW Internal Calls for Meridian 1 proprietary telephones. Prompt Response Description REQ: NEW CHG Add new da[...]

176 Call Forw ard, Inter nal Calls 2 Dial the number where calls are to be forw arded. 3 Press the ICF ke y . —End— T o cancel Inter nal CFW from a Mer idian 1 propr ietar y telephone: • Press the ICF ke y . Analog (500/2500 type) telephone T o f orward inter nal calls from an analog (500/2500 type) telephone: Step Action 1 Lift the handset a[...]

177 Call Forwar d, Remote (Attendant and Netw ork Wide) Contents This section contains information on the follo wing topics: "F eature descr iption" (page 177) "Operating parameters" (page 178) "F eature interactions" (page 178) "F eature packaging" (page 181) "F eature implementation" (page 181) &q[...]

178 Call Forw ard, Remote (Attendant and Network Wide) A ne w optional customer-based pass word is introduced for attendant RCFW operation. This pass word is configured in LD 15 and is the only pass word required f or attendant RCFW operation. The station control passw ord pre viously used by the Fle xible F eature Code (FFC) set-based RCFW is not[...]

Feature inter actions 179 The call forwarded destination can use the Remote Call Forw ard deactivation FFC as well as CFDD to deactivate the Call Forw ard All Calls functionality on the call forw ard station. Calling Party Privac y When an incoming trunk call with the Privacy Indicator is f orwarded, the Privacy Indicator is tandemed to the f ar en[...]

180 Call Forw ard, Remote (Attendant and Network Wide) As the data bloc ks associated with Phantom TNs match those of standard analog (500/2500 type) telephones configured within the system, the operation of the RCF A and RCFD features on Phantom TNs is applicable to the RCFW f eature. As such, the set-based local and network RCFW f eatures can be[...]

Feature implementation 181 Feature packa ging The Attendant Remote Call Forw ard (ARFW) package 253 must be provisioned to activate the Attendant-based RCFW feature . F or network operation the f ollowing software pac kages are required: • Integrated Services Digital Network (ISDN) package 145 • Network Alter nate Route Selection (NARS) package[...]

182 Call Forw ard, Remote (Attendant and Network Wide) Configure the attendant console RFW key . 7. "LD 15 - Configure the Attendant RCFW password." (page 184) Configure the Attendant RCFW passw ord. Set-based configuration LD 15 - Set the Station Control Pass word Length. Prompt Response Description REQ: CHG Change existing data. TYP[...]

Feature implementation 183 Prompt Response Description CODE RCFD Remote Call Forward Deactivate. RCFD xx xx = RCFD code. CODE RCFV Remote Call Forward Verify. RCFV xx xx = RCFV code. LD 10 - Set the Station Control Pass wor d and allow Call Forward. Prompt Response Description REQ: CHG Change existing data. TYPE: 500 Telephone type. TN Terminal num[...]

184 Call Forw ard, Remote (Attendant and Network Wide) LD 12 - Configure the attendant console RFW key . Prompt Response Description REQ NEW CHG Add new data. Change existing data. TYPE 2250 Attendant console type. TN Terminal number l s c u Format for Large System and CS 1000E system, where l = loop, s = shelf, c = card, u = unit. cu Format for S[...]

Feature oper ation 185 Feature operation Network Wide Set-based Remote Call Forwar d F rom the remote set dial: Step Action 1 FCC RCF A code. 2 SCPW f or the set to be f orwarded. 3 The complete DN of the set to be forw arded. This DN is the full DN required to call the set to be f orwarded from the user’s present location. Expected Result: Con?[...]

186 Call Forw ard, Remote (Attendant and Network Wide) If a pass word is not required, the console displa y will show the DN of the set to be forw arded follow ed by the CFW DN stored on that set. The RFW k ey lamp will displa y the status of the CFW DN. If the RFW lamp is flashing, CFW is not activ e; if the RFW lamp is steady lit, CFW is active [...]

187 Call Forwar d/Hunt Override Via Flexib le Feature Code Contents The f ollowing are topics in this section: "F eature descr iption" (page 187) "Operating parameters" (page 188) "F eature interactions" (page 188) "F eature packaging" (page 192) "F eature implementation" (page 192) "F eature o[...]

188 Call Forward/Hunt Ov err ide Via Fle xible Feature Code Operating parameters The Call Forw ard/Hunt Ov err ide FFC can only be used in pre-dial mode from a set (f or instance, it must be dialed bef ore dialing the DN that has Call F orward All Calls, Intercept Call Forw ard, Call Forw ard No Ans wer , Inter nal Call F orward, Hunt, or Make Set [...]

Feature inter actions 189 Using post-dial Break-in after dialing the Call F orward/Hunt Override FFC is possible after encountering a busy set, if Break-in is enabled. Basic Rate Interface (BRI) BRI sets are not suppor ted; any attempt to dial Call Forw ard/Hunt Override from a BRI set is ignored and access denied treatment is returned. BRIT BRI TI[...]

190 Call Forward/Hunt Ov err ide Via Fle xible Feature Code f eature is overridden by the CFHO f eature. The incoming call will continue to be given Call W aiting treatment as if the Call W aiting Redirection f eature is disabled when the CFHO f eature is enab led by the calling par ty . Camp-on When a busy set is encountered, it is possib le to Ca[...]

Feature inter actions 191 Idle Extension Notification This f eature can be used ev en if the Call F orward/Hunt Override Via FFC f eature is activated. When a b usy set is encountered, it is possible to place an Idle Extension Notification request against the set. Intercept Computer Call Forward This f eature is overridden b y the Call Forw ard/H[...]

192 Call Forward/Hunt Ov err ide Via Fle xible Feature Code Ring Again No Answer Network Ring Again No Answer Using the Ring Again No Ans wer f eature is possible after using the Call F orward/Hunt Override FFC and encounter ing an idle set that does not ans wer . Ring Again No Answer can be placed against the set f or which the Call F orward/Hunt [...]

Feature implementation 193 4. "LD 18 - Configure ABCD ke y for the F orward/Hunt Ov err ide Via FFC f eature." (page 193) Configure ABCD ke y f or the F orward/Hunt Override Via FFC f eature. LD 57 - Define FFC for Call Forwar d/Hunt Override . Prompt Response Description REQ NEW CHG Add new data. Change existing data. TYPE FFC Flexibl[...]

194 Call Forward/Hunt Ov err ide Via Fle xible Feature Code Prompt Response Description A CFHO CFHO is assigned to key A. B CFHO CFHO is assigned to key B. C CFHO CFHO is assigned to key C. D CFHO CFHO is assigned to key D. Feature operation Standalone T o activate the Call Forward/Hunt Override f eature, the user dials the FFC f or Call Forw ard/H[...]

195 Call Hold, Deluxe Contents This section contains information on the follo wing topics: "F eature descr iption" (page 195) "Operating parameters" (page 196) "F eature interactions" (page 196) "F eature packaging" (page 197) "F eature implementation" (page 197) "F eature operation" (page[...]

196 Call Hold, Deluxe Operating parameters Exclusive Hold has pr iority over Individual Hold. If a telephone is equipped with Exclusive Hold, the other telephones receive the Exclusive , not Individual, Hold indication. Feature interactions Attendant Administration Delux e Hold (DHLD) cannot be administered through the Attendant Administration f ea[...]

Feature implementation 197 Called P ar ty Control on Internal Calls The calling par ty and called par ty can put either par ty on hold. Howe v er , the calling par ty cannot release the call while the called par ty is on hold. The called par ty is per mitted to release the call. Calling Party Privac y When a user takes an incoming tr unk call with [...]

198 Call Hold, Deluxe 2. "LD 10 - Enable/disab le Exclusive Hold f or analog (500/2500 type) telephones" (page 198) Enable/disab le Exclusive Hold for analog (500/2500 type) telephones. 3. "LD 11 - Enable/disab le Exclusive Hold f or Meridian 1 propr ietar y telephones" (page 198) Enable/disab le Exclusive Hold f or Mer idian 1 [...]

Feature oper ation 199 Feature operation No specific operating procedures are required to use this f eature. Nor tel Communication Ser v er 1000 Features and Ser vices Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nor tel Networks .[...]

200 Call Hold, Deluxe Nor tel Communication Ser v er 1000 Features and Ser vices Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nor tel Networks .[...]

201 Call Hold, Individual Hold Enhancement Contents This section contains information on the follo wing topics: "F eature descr iption" (page 201) "Operating parameters" (page 202) "F eature interactions" (page 203) "F eature packaging" (page 205) "F eature implementation" (page 205) "F eature [...]

202 Call Hold, Individual Hold Enhancement With the Release Option allow ed (HRLA), if the user is the only active member of the single line MADN on the call, pressing the hold k ey puts the call on hold as per the e xisting operation. With the Release Option denied (HRLD), the e xisting Individual Hold functionality is retained. "Lamp Status [...]

Feature inter actions 203 If the single line MADN member is an analog (500/2500 type) set, the lamp option only applies when P ermanent Hold is initiated from that set. The Release Option only applies when two or more par ties with the same single line MADN are activ e in a conference call. The Release Option (HRLA/HRLD) only applies to Mer idian 1[...]

204 Call Hold, Individual Hold Enhancement When the Release Option is allowed (HRLA) and the user presses the Hold ke y on an active single line MADN in order to enlarge a conference using the Call Join f eature, the follo wing occurs: • The call is disconnected if another member of the same single line MADN is still active on the call. • The c[...]

Feature implementation 205 T ransfer (TRN) F or Mer idian 1 propr ietar y sets with the Release Option allowed (HRLA), the transf er feature is disab led on the single line MADN, while more than one appearance is activ e in the conf erence. F or analog (500/2500 type) sets, transf ers work as per the existing operation. Feature packa ging Individua[...]

206 Call Hold, Individual Hold Enhancement Prompt Response Description HRLA Individual Hold Release Option Allowed. HRLD = Individual Hold Release Option Denied (default). ... LD 10 - Enable Call T ransf er Allowed (XF A), Enhanced Hot Line Denied (EHTD), Exclusive Hold Denied (XHD), and Permanent Hold (PHD) for analog telephones. Prompt Response D[...]

Feature oper ation 207 Prompt Response Description ... KEY xx SCR yyyy Single Call Ringing key, where: xx = key number SCR = Single Call Ringing yyyy = DN KEY may also be defined as HOT (Two-way), PVN, PVR, or SCN. Feature operation With the Release Option allowed (HRLA), the user of a single line MADN disconnects from an active call by • pressin[...]

208 Call Hold, Individual Hold Enhancement Nor tel Communication Ser v er 1000 Features and Ser vices Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nor tel Networks .[...]

209 Call Hold, P ermanent Contents This section contains information on the follo wing topics: "F eature descr iption" (page 209) "Operating parameters" (page 209) "F eature interactions" (page 210) "F eature packaging" (page 211) "F eature implementation" (page 212) "F eature operation" ([...]

210 Call Hold, P er manent T wo par ties, connected trunk-to-tr unk, can activate P ermanent Hold at the same time if the y both hav e the f eature defined. After being placed on P ermanent Hold, the second par ty can flash the s witchhook and dial #4 to hold the call. After flashing the switchhook, any dialing sequence other than the access cod[...]

Feature pac kaging 211 Camp-On, Forced Override, Enhanced Override, Priority Neither held calls nor telephones with calls on hold can be camped on or ov err idden. Overflow (f ast busy) tone is retur ned to telephones attempting either F orced Camp-on or Prior ity Override. China - Attendant Monitor Monitoring is not aff ected if any caller in vol[...]

212 Call Hold, P er manent Feature implementation T ask summar y list The f ollowing is a summar y of the tasks in this section: 1. "LD 15 - Enable/disab le P er manent Hold reminder r ing timer for the customer ." (page 212) Enable/disab le P er manent Hold reminder r ing timer for the customer . 2. "LD 10 - Enable/disab le P er man[...]

Feature oper ation 213 The P ermanent Hold timer begins. T o retr ie ve a held call, lift the handset. Nor tel Communication Ser v er 1000 Features and Ser vices Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nor tel Networks .[...]

214 Call Hold, P er manent Nor tel Communication Ser v er 1000 Features and Ser vices Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nor tel Networks .[...]

215 Call P ark Contents This section contains information on the follo wing topics: "F eature descr iption" (page 215) "Operating parameters" (page 216) "F eature interactions" (page 217) "F eature packaging" (page 223) "F eature implementation" (page 223) "F eature operation" (page 225) F[...]

216 Call P ar k P ark the call, then page the person called. The person called then picks up the call directly or through the attendant. Call P ark also enables the telephone that or iginally receives the call to par k it so that another telephone can retriev e it later . The telephone placing the call in P ar k is free to make or answ er other cal[...]

Feature inter actions 217 Private lines, attendant DNs, A utomatic Call Distr ibution (A CD), and Direct Inward System Access (DISA) DNs are not valid park numbers. T r unks without disconnect super vision cannot be parked. P arked calls are not retained dur ing initialization or SYSLOAD . P arked calls cannot be accessed with the Automatic Call Di[...]

218 Call P ar k Accessing telephone Class of Service Parked call type FRE FR1 FR2 DID Trunk denied denied denied TIE trunk allowed allowed denied Advice of Charge f or EuroISDN When a set parks a call charged with Advice of Charge, the calling par ty continues to be charged until the call is answ ered by another set. Attendant Blocking of Directory[...]

Feature inter actions 219 Call Detail Recording (CDR) Call Detail Recording (CDR) records f or Call P ark are similar to the star t and end records generated when a call is transf erred or ter minated. When a call is parked, a Call Detail Recording (CDR) star t record is generated if one has not already been generated b y another f eature. A CDR re[...]

220 Call P ar k Call W aiting A recall of a par ked call is not presented in the Call Waiting mode . If an internal telephone is in the parked state, Call W aiting to that telephone is not provided. Centralized Attendant Ser vice Call P ark is limited to the local system for systems equipped with Centralized Attendant Ser vice. Call P ark cannot be[...]

Feature inter actions 221 Do Not Disturb Calls can be parked on telephone DNs that are in the Do Not Disturb mode (DND). T elephones in the DND mode can park a call or access a parked call. Recall of a parked call to a DND telephone is recalled to the attendant. Generic XFCO T Software Suppor t Call P ar k feature allows an attendant or telephone u[...]

222 Call P ar k Intercept Computer Dial fr om Director y - Pre-dial Operation An attendant can park a call in the follo wing manner : • Press the Call P ark ke y on the attendant console. • Dial a DN from the Intercept Computer . T er minate Call P ar k operation by pressing the Release key . Make Set Busy Recall of a park ed call to a telephon[...]

Feature implementation 223 Privac y Release When a call from a Meridian 1 propr ietar y telephone is parked, that telephone cannot activate Privacy Release. F or example, P ar ty A calls P ar ty B . P ar ty B parks the call. P ar ty A cannot activ ate Privacy Release. Recall After P arking This enhancement to Call P ar k causes a par ked call to be[...]

224 Call P ar k 4. "LD 11 - Add or change a Call P ar k ke y on Mer idian 1 proprietar y telephones." (page 225) Add or change a Call P ar k ke y on Meridian 1 proprietar y telephones. 5. "LD 12 - Add or change a Call P ark k ey on attendant consoles." (page 225) Add or change a Call P ar k ke y on attendant consoles. LD 15 - En[...]

Feature oper ation 225 Prompt Response Description TYPE: 500 Telephone type. TN Terminal number l s c u Format for Large System and CS 1000E system, where l = loop, s = shelf, c = card, u = unit. cu Format for Small System and Media Gateway 1000B where c = card and u = unit. CLS XFA Allow access to Call Park. LD 11 - Add or change a Call Park key o[...]

226 Call P ar k —End— T o park a call on an e xtension other than the System P ar k e xtension, follow these steps: Step Action 1 Press P ark . 2 Enter the extension n umber . 3 Press P ark again. —End— T o par k a call using SPRE codes, f ollow these steps: Step Action 1 Press T ransfer or Conference . 2 Dial SPRE 71. Y ou can dial an e xt[...]

227 Call P ark on Unsupervised T runks Contents This section contains information on the follo wing topics: "F eature descr iption" (page 227) "Operating parameters" (page 227) "F eature interactions" (page 228) "F eature packaging" (page 228) "F eature implementation" (page 228) "F eature oper[...]

228 Call P ar k on Unsuper vised T r unks Feature interactions Attendant Calls W aiting Indication If all the attendants are b usy and a Call P ark Recall occurs, the recall is placed in the calls waiting queue. If the recalled station is busy when the recall occurs, the Disconnect Timer (DCTI) temporarily suspends timing until the recall is presen[...]

Feature oper ation 229 Prompt Response Description ... DCTI (0)-511 Time, in seconds, that an extension is allowed to ring or be on hold or Call Park before the trunk is disconnected. 0, the default, or <CR> means that the condition goes on indefinitely. Respond with a value equal to the number of seconds a set is to ring after recall, plus t[...]

230 Call P ar k on Unsuper vised T r unks Nor tel Communication Ser v er 1000 Features and Ser vices Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nor tel Networks .[...]

231 Call P ar ty Name Display Contents This section contains information on the follo wing topics: "F eature descr iption" (page 231) "Operating parameters" (page 234) "F eature interactions" (page 235) "F eature packaging" (page 239) "F eature implementation" (page 239) "F eature operation&quo[...]

232 Call P ar ty Name Display Multi-Language CPND displays the par ty’s name in Roman/English or Katakana (Japanese alphabet) characters on Meridian modular telephones. The names are stored in the database under each character set and the language is specified with the Mer idian modular program k eys. T wo languages can be stored in the database[...]

Feature description 233 The NAME prompt in LDs 10, 11, and 95 accepts first name , a comma as a separator , and last name (such as Mar y ,Smith). CPND also suppor ts names using a space separator (such as Mar y Smith), treating the entire name string as the first name. See T able 2 "Response f ormats for CPND NAME prompt" (page 233) f o[...]

234 Call P ar ty Name Display displa yed is more than 40, an arrow appears in the upper right cor ner of the displa y . The arrow aler ts the user that more information can be retriev ed using the scrolling keys . F or complete inf or mation, refer to the M1250/M2250 Attendant Console User Guide The call type, or iginating or ter minating telephone[...]

Feature inter actions 235 If the call destination is a trunk or a telephone type other than Mer idian modular , the name is tr anslated into the ASCII equivalent. Multi-Language CPND applies to DNs on local s witches only . CPND f or Integrated Services Digital Network (ISDN) calls is display ed in English only . The CPND f eature uses JIS X 0201-1[...]

236 Call P ar ty Name Display A utomatic Call Distribution (A CD) Dialed Number Identification Services (DNIS) If an incoming trunk call from a route with DNIS is presented to a display telephone, the identification digits f ollow the regular trunk access code and member number . It precedes the CPND name for the DNIS incoming trunk group . A uto[...]

Feature inter actions 237 Calling Party Privac y In current operations, if the Inter national Supplementar y Features (SUPP) package 131 is not equipped in the system, an incoming ISDN call with the Call P ar ty Name Display (CPND) Indicator field set to "Presentation Denied" still displays the Calling P ar ty Name. If package 131 is equ[...]

238 Call P ar ty Name Display End-to-End Signaling When entered after a call is answ ered, EES digits are display ed immediately f ollowing the CPND name of the connected par ty . Leading DN digits and name characters ma y be shifted out of the display window . ISDN On incoming ISDN calls, the Calling Line ID number can be display ed instead of a D[...]

Feature implementation 239 Network Inter com Hot T ype I calls displa y names the same as a nor mal call. Hot T ype I calls that become a nor mal call indicate on the originating station’s displa y that the call is no longer a Hot Line call. Override When Overriding an estab lished call, the displays of the other telephones show the DN and name o[...]

240 Call P ar ty Name Display Create the CPND data bloc k. 2. "LD 95 - Add names to the CPND data bloc k." (page 241) Add names to the CPND data b lock. 3. "LD 10 - Allow names to be assigned to analog (500/2500 type) telephones." (page 242) Allow names to be assigned to analog (500/2500 type) telephones. 4. "LD 11 - Allo w[...]

Feature implementation 241 Prompt Response Description STAL (NO) YES Static allocation of name storage. Must be YES if Background Terminal is equipped, or whenever name strings change frequently. - DFLN 5-MXLN Average default character string length. Suggested default is 13 or the maximum length given to MXLN, whichever is less. Prompted if STAL = [...]

242 Call P ar ty Name Display Prompt Response Description - XPLN xx Expected Length. Range must be between the Input Name length and the MXLN, or it defaults to DFLN. <CR> Set XPLN to average default character string length (DFLN) or the actual length (NAME), whichever is longer. DCNO xxx IDC conversion table number (0-254). IDC nnn Existing [...]

Feature implementation 243 Prompt Response Description TYPE: 2250 Attendant console type. TN Terminal number l s c u Format for Large System and CS 1000E system, where l = loop, s = shelf, c = card, u = unit. cu Format for Small System and Media Gateway 1000B where c = card and u = unit. CPND (CNDD) CNDA (Deny) allow CPND name assignment. DNDI (DND[...]

244 Call P ar ty Name Display Print entries from the CPND data bloc k LD 95 - Print information associated with entries in the CPND data block. Prompt Response Description REQ PRT Print entries in the CPND data block. TYPE NAME CPND name strings. CUST xx Customer number, as defined in LD 15 LANG ROM KAT Print names in Roman or Katakana. PAGE (NO) Y[...]

Feature oper ation 245 Prompt Response Description l s c u Format for Large System and CS 1000E system, where l = loop, s = shelf, c = card, u = unit. cu Format for Small System and Media Gateway 1000B where c = card and u = unit. CUST xx Customer number, as defined in LD 15 CPND NEW CHG OUT Add, change, or remove the CPND information. CPND_LAN G ([...]

246 Call P ar ty Name Display Nor tel Communication Ser v er 1000 Features and Ser vices Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nor tel Networks .[...]

247 Call Pic kup Contents This section contains information on the follo wing topics: "F eature descr iption" (page 247) "Operating parameters" (page 248) "F eature interactions" (page 248) "F eature packaging" (page 250) "F eature implementation" (page 250) "F eature operation" (page 252)[...]

248 Call Pickup • Normal Ringing Queue CO call (Pr iority 2) • Normal Ringing Queue non-CO call (Prior ity 4) Operating parameters The number of Call Pickup groups is 4095. The number of members assigned to each g roup is unlimited, depending on a vailable system memor y . Feature interactions Advice of Charge f or EuroISDN Calls charged with A[...]

Feature inter actions 249 Conference This f eature cannot be activated during a conference call. Meridian 1 proprietar y telephones can activate Call Pic kup if an idle Director y Number (DN) ke y is av ailable . The conference call must be put on hold before pressing the idle DN k ey to pic k up the call. Dial Intercom Call Pickup ma y be used by [...]

250 Call Pickup Multi-P ar ty Operations Analog (500/2500 type) telephones with PU A and TSA Class of Ser vice can pick up a call only if they are not inv olved in another call. After picking up a call, the user can form a Consultation connection and dial Programmab le Control Digits as nor mal. Network Inter com Hot T ype I calls cannot be pic ked[...]

Feature implementation 251 LD 15 - Implement CO T runk Priority in the Customer Data Block. Prompt Response Description REQ: CHG Change existing data. TYPE: FTR Features and options CUST Customer number 0-99 Range for Large System and CS 1000E system. 0-31 Range for Small System and Media Gateway 1000B. - OPT (COX) COP CO Trunk Priority for the Cal[...]

252 Call Pickup Feature operation T o answ er a call in your Call Pic kup group from a Mer idian 1 propr ietar y telephone, f ollow these steps: Step Action 1 Lift the handset, or press a DN ke y . 2 Press Call Pickup or dial SPRE + 3. —End— T o answ er a call in your Call Pic kup group from an analog (500/2500 type) telephone, f ollow these st[...]

253 Call Pic kup, Directed Contents This section contains information on the follo wing topics: "F eature descr iption" (page 253) "Operating parameters" (page 254) "F eature interactions" (page 254) "F eature packaging" (page 254) "F eature implementation" (page 254) "F eature operation" [...]

254 Call Pickup , Directed Both GPU and DPU can be activated using programmab le ke ys or Special Prefix (SPRE) code dialing. Each pickup method can be assigned to a telephone independent of the others. The dialed digits (DN or group number) are displa yed on the Digit Display as dialed. Like the Call Pic kup f eature, the lamp is optional for the[...]

Feature implementation 255 3. "LD 11 - Configure Mer idian 1 propr ietar y telephones to allow Directed Call Pickup Class of Ser vice." (page 255) Configure Mer idian 1 proprietar y telephones to allow Directed Call Pickup Class of Ser vice. LD 15 - Define the number of digits dialed for Call Pickup gr oups. Prompt Response Description[...]

256 Call Pickup , Directed Prompt Response Description TYPE: a...a Telephone type. Type ? for a list of possible responses. TN Terminal number l s c u Format for Large System and CS 1000E system, where l = loop, s = shelf, c = card, u = unit. cu Format for Small System and Media Gateway 1000B where c = card and u = unit. RNPG 0-4095 Call Pickup Gro[...]

Feature oper ation 257 T o answ er a call in another Call Pickup group from an analog (500/2500 type) telephone, follo w these steps: Step Action 1 Lift the handset and dial SPRE + 94 or PUGR FFC. 2 Dial the pickup group number . —End— T o answ er a call on a specified DN from an analog (500/2500 type) telephone: Step Action 1 Lift the handset[...]

258 Call Pickup , Directed Nor tel Communication Ser v er 1000 Features and Ser vices Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nor tel Networks .[...]

259 Call Redirection b y Da y Contents This section contains information on the follo wing topics: "F eature descr iption" (page 259) "Operating parameters" (page 260) "F eature interactions" (page 260) "F eature packaging" (page 262) "F eature implementation" (page 262) "F eature operation&quo[...]

260 Call Redirection by Day There is a class of ser vice (CLS) f or each of CRT OD , CRD A Y , and Call Redirection by Holida y (CRHOL). Each CLS can be enabled or disabled separately and are independent of each other . At the CRD A Y prompt, ans wering “YES” or “NO” does not fully enable or disable the f eature. T o enable the feature , yo[...]

Feature inter actions 261 Call Forward No Answer When Call Redirection by Da y (CRD A Y) is activated, calls unans wered after a specified number of r ings are sent to Call Forw ard No Ans wer f eature (CFNA) and forw arded to the alter nate DN based on the alter native da ys/holidays configured f or the set. Call Forward All Calls All unans were[...]

262 Call Redirection by Day Multiple Appearance DN, Multiple Appearance Redirection Prime When a call redirection f eature is activated f or a Multiple Appearance DN (MADN), the TN information is required. Call redirection alwa ys refers to the Multiple Appearance Redirection Prime (MARP) TN to deter mine the f eature operation. The CRD A Y feature[...]

Feature implementation 263 LD 15 - Configure alternate days/holida ys. Prompt Response Description REQ: CHG Change existing data. TYPE: RDR Redirection data CUST Customer number 0-99 Range for Large System and CS 1000E system. 0-31 Range for Small System and Media Gateway 1000B. ... CRDAY YES Call Redirection by Day. DAY0 is prompted if "YES&[...]

264 Call Redirection by Day Prompt Response Description nnnn Where: n = 0, 1, 2, or 3. ALL Select all four holiday option lists. Precede the holiday list with X to remove. - DATE dd mm yyyy Continue to input holidays to maximum of 20. <CR> Stop adding holidays and continue administration. --HOL_OPT nnnn Holiday Option List to which entered da[...]

Feature implementation 265 Prompt Response Description AHOL (0) - 3 Enter the list of alternate redirection holidays in Holiday list 0-3 as selected for the set defined in the Customer Data Block. ... FTR AFD x...x Alternate forward DN to which all internal calls on an alternate day and/or holiday are redirected upon no answer. AHNT x...x Alternate[...]

266 Call Redirection by Day Prompt Response Description AEFD x...x Alternate external forward DN to which incoming calls are redirected on alternate days. AEHT x...x When the DN is busy, all incoming calls for the specified holiday are redirected to the alternate external hunt DN. Feature operation No specific operating procedures are required to [...]

267 Call Redirection b y Time of Da y Contents This section contains information on the follo wing topics: "F eature descr iption" (page 267) "Operating parameters" (page 268) "F eature interactions" (page 268) "F eature packaging" (page 269) "F eature implementation" (page 270) "F eature opera[...]

268 Call Redirection by Time of Day more CR Tx options (at least one with an unequal star t and end time), then call redirection to the alter nate DN takes place , e ven when y ou enter “NO” at the CRT OD prompt. Similar ly , to disable the f eature, all alter nate time options (CR T0 - CRT3) m ust remain undefined (or , if defined, the CRTx [...]

Feature pac kaging 269 Hunting by Call T ype If Call F orward by Call T ype (CFCT) is enabled with Call F orward No Ans wer (CFNA) and Call Redirection by Time of Day (CR T OD), unans wered internal calls receiving CFNA are routed to the Flexib le CFNA DN, Hunt DN, Alter nate Fle xible CFNA DN or Alternate Hunt DNs. Exter nal calls are routed in th[...]

270 Call Redirection by Time of Day Feature implementation T ask summar y list The f ollowing is a summar y of the tasks in this section: 1. "LD 15 - Configure Alter native Redirection Time." (page 270) Configure Alternative Redirection Time. 2. "LD 10 - Configure T er minal Number Block f or analog (500/2500 type) telephones.&quo[...]

Feature implementation 271 Prompt Response Description - - CRT2 SH SM EH EM Alternate time option 2, where: SH = start time in hours, SM = start time in minutes, EH = end time in hours and EM = end time in minutes in international time format (hour from 00-23 and minute 00-59). Enter "X" to remove current value and reset both the start ti[...]

272 Call Redirection by Time of Day LD 11 - Configure T erminal Number Block for pr oprietar y telephones Prompt Response Description REQ: NEW CHG Add new data. Change existing data. TYPE: a...a Telephone type. Type ? for a list of possible responses. ... CLS RTDA Call Redirection by the Time of Day allowed. ... ARTO (0)-3 Alternate Redirection Ti[...]

273 Call T ransf er Contents This section contains information on the follo wing topics: "F eature descr iption" (page 273) "Operating parameters" (page 274) "F eature interactions" (page 274) "F eature packaging" (page 282) "F eature implementation" (page 282) "F eature operation" (page 2[...]

274 Call T ransf er Operating parameters A separate Call T ransf er ke y/lamp pair must be assigned to Meridian 1 proprietar y telephones. A transf er allowed Class of Ser vice must be specified f or analog (500/2500 type) telephones to access this feature . If trunks are inv olved, successful completion of a tr ansfer depends on the access limita[...]

Feature inter actions 275 A utomatic Redial When an A utomatic Redial (ARDL) call is not accepted b y the calling par ty , the Call T ransf er (TRN) ke y is ignored. Call Forward by Call T ype Calls modified b y Call T ransf er receive Call F orward b y Call T ype treatment. If par ty A (telephone or tr unk) calls par ty B, and B transf ers to par[...]

276 Call T ransf er F or pickup after call transf er completion, ev er ything happens as if the call had been made directly from calling to r inging par ty . After pickup is perf or med, displays are updated as for normal Call Pickup . Call T ransfer Call Completion notification is only presented to the Call Completion originating set. This noti?[...]

Feature inter actions 277 China - T oll Call Loss Plan T oll pad switching is also provided after call transfer has been completed. When the toll call is div er ted, the diver ted par ty’s pad lev el is s witched back to its original value (unless it is an OPS station using dynamic switching). The T oll Loss Plan is applied again for the ne w cal[...]

278 Call T ransf er Group Hunt Any call ma y be transf erred to a Group Hunt Pilot DN. If there are no idle sets av ailable f or the call transf er , the call is queued to the Pilot DN and the caller receives ring back tone. If the call cannot be queued because the queue threshold has been reached, the caller receives b usy tone. Group Hunting Queu[...]

Feature inter actions 279 Meridian 911 T r unk priority associated with an incoming 911 call is only preser ved if b lind transf er is used. Meridian 911 - Call Abandon M911 abandoned calls cannot be transf erred. Message Registration The par ty that or iginates a call is charged. The charge cannot be mov ed to another par ty using Call T ransf er [...]

280 Call T ransf er On Hold on Loudspeaker It will not be possible to tr ansf er the loudspeaker call to another par ty . P eriodic Pulse Metering If the user of a station which is connected to a metered trunk transf ers an internal call to another inter nal station while the dialed station is still ringing, the P eriodic Pulse Metering (PPM) pulse[...]

Feature inter actions 281 Privac y Override Calls in a Privacy Override conf erence state cannot be transferred. Station Activity Records A Station Activity Record is generated when a set with Class of Ser vice Call Detail Monitor ing Allowed (CDMA) transf ers a tr unk call. CDR "X" record generation is not aff ected by this dev elopment.[...]

282 Call T ransf er (500/2500 type) telephone does not result in a call transf er if the Or iginating T r unk Connection is barred. The user of a Meridian 1 propr ietar y telephone remains connected to the denied par ty until releasing the connection and returning to the held Or iginating T r unk Connection. The user of an analog (500/2500 type) te[...]

Feature oper ation 283 LD 11 - Add a Call T ransf er key for Meridian 1 proprietary telephones. Prompt Response Description REQ: CHG Change existing data. TYPE: a...a Telephone type. Type ? for a list of possible responses. TN Terminal number l s c u Format for Large System and CS 1000E system, where l = loop, s = shelf, c = card, u = unit. cu Form[...]

284 Call T ransf er Step Action 1 Flash the s witchhook. The call is on hold. 2 Dial the number where you want to transf er the call. 3 Flash the switchhook when y ou hear ringing or after your call is ans wered. When your call is ans wered, you ma y speak pr ivately with the new par ty before completing the transf er . T o cancel an incomplete tra[...]

285 Call W aiting Redirection Contents This section contains information on the follo wing topics: "F eature descr iption" (page 285) "Operating parameters" (page 286) "F eature interactions" (page 286) "F eature packaging" (page 290) "F eature implementation" (page 290) "F eature operation&quo[...]

286 Call W aiting Redirection Operating parameters The e xisting Call W aiting and Call F orward No Answ er limitations apply to the Call W aiting Redirection feature . The Call Forw ard No Ans wer feature is used b y the Call W aiting Redirection f eature to redirect "no ans wer" calls given Call W aiting treatment. Although the Call W a[...]

Feature inter actions 287 DN (FDN) or Hunt DN, and "no ans wer" e xter nal calls are routed for CFNA treatment to the External Flexib le CFNA DN (EFD) or Exter nal Hunt DN (EHT). Call Forward/Hunt Override via Flexib le Feature Code There is no inter action with the Call W aiting treatment component of the Call W aiting Redirection f eatu[...]

288 Call W aiting Redirection Direct Inward Dialing Call Forward No Answer Timer The Direct Inward Dialing Call Forw ard No Ans wer Timer is applied after the last stage of CFNA or SFNA treatment resulting from the Call W aiting Redirection f eature for DID Call W aiting calls. Distinctive Ringing/New Distinctive Ringing Call Forward No Answer The [...]

Feature inter actions 289 Message W aiting Message W aiting has precedence ov er CFNA and Attendant Recall f or attendant-e xtended calls. Unansw ered calls given Call W aiting treatment are f orwarded to the Fle xible CFNA DN b y the Call W aiting Redirection f eature. Multi-P ar ty Operations Recovery on Misoperation of Call T ransfer - Call T ra[...]

290 Call W aiting Redirection Network Call Forwar d No Answer Existing Network CFNA treatment is applied to calls receiving Call W aiting treatment on sets with CFNA and the Call W aiting Redirection feature enabled if the Call W aiting call is not answ ered before the e xpiration of the CFNA timer and the CFNA DN is on another node . Network Call [...]

Feature implementation 291 3. "LD 11 - Configure Call W aiting, and Call F orward No Answ er for Meridian 1 propr ietar y telephones." (page 292) Configure Call W aiting, and Call F orward No Ans wer f or Mer idian 1 proprietar y telephones. LD 15 - Configure the CFNA treatment, the number of ringing cyc les for CFNA, and the Call W ai[...]

292 Call W aiting Redirection Prompt Response Description cu Format for Small System and Media Gateway 1000B where c = card and u = unit. HUNT xxx..x Hunt DN. If the Call Forward No Answer treatments set up in LD 15 are set to HNT, the Hunt DN should be configured. CLS (CWD) CWA Call Waiting external (denied) allowed. (SWD) SWA Internal (Station-to[...]

Feature oper ation 293 Prompt Response Description FBA Call Forward Busy Allowed. For customers with the United Kingdom (UK) package 190 configured, CLS must be set to FBA for calls over DASS/DPNSS trunks. RCO (0)-2 Ringing cycle option for Call Forward No Answer. Prompted when CLS = FNA, or MWA (or both). RCO must be set to a value other than 0 fo[...]

294 Call W aiting Redirection Nor tel Communication Ser v er 1000 Features and Ser vices Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nor tel Networks .[...]

295 Call W aiting/Internal Call W aiting Contents This section contains information on the follo wing topics: "F eature descr iption" (page 295) "Operating parameters" (page 296) "F eature interactions" (page 297) "F eature packaging" (page 302) "F eature implementation" (page 302) "F eature op[...]

296 Call W aiting/Inter nal Call Waiting Call W aiting applies to Direct Inward Dialing (DID), Central Office (CO), F oreign Exchange (FX), and Wide Area T elephone Ser vice (W A TS) tr unk calls e xtended to a busy telephone by the attendant. Call W aiting also applies to calls on TIE and Common Control Switching Arrangement (CCSA) trunks. Intern[...]

Feature inter actions 297 When a second call goes to a telephone that already has a Call W aiting call, the second call is recalled to the attendant if it is not answ ered by the number of rings defined in the Customer Data Bloc k (R TIM prompt, field zz). An analog (500/2500 type) telephone user who has received a Call W aiting call routed from [...]

298 Call W aiting/Inter nal Call Waiting Attendant Queuing Call W aiting options do not apply to calls queued to a specified attendant. The e xception to this is the display call waiting k ey , which shows the number of calls in the ov erall attendant queue and the calls in the queue f or a specified attendant. A utomatic Line Selection A call on[...]

Feature inter actions 299 Camp-On Call W aiting and Camp-On are mutually exclusiv e. If a Call W aiting Class of Ser vice or ke y is defined, Camp-On cannot be provided. Camp-on, Station Call W aiting takes precedence over Station Camp-On. China Number 1 Signaling - Called Party Control An attendant cannot apply Call W aiting on an outgoing call t[...]

300 Call W aiting/Inter nal Call Waiting Idle Extension Notification This f eature can be used ev en if the Call F orward/Hunt Override Via FFC f eature is activated. When a b usy set is encountered, it is possible to place an IEN request against the set. ISDN Night Ser vice If a call is div er ted to a third-par ty operator Night DN that is busy [...]

Feature inter actions 301 If an analog (500/2500 type) telephone user attempts to set up a Consultation connection by dialing a busy DN and if the Call W aiting conditions are satisfied, the controlling par ty will hear r ingback tone and the active par ty will hear Call W aiting tone. If the controlling par ty goes on-hook bef ore the active par [...]

302 Call W aiting/Inter nal Call Waiting Night Service Enhancements This f eature will ter minate incoming Night calls to busy DNs by applying Call W aiting. This is done ev en if the Night DN is an analog (500/2500 type) telephone with Call W aiting Denied (CWD) Class of Ser vice, or if the Night DN is a Meridian 1 proprietar y telephone without a[...]

Feature oper ation 303 Prompt Response Description TYPE: 500 Telephone type. TN Terminal number l s c u Format for Large System and CS 1000E system, where l = loop, s = shelf, c = card, u = unit. cu Format for Small System and Media Gateway 1000B where c = card and u = unit. CLS (CWD) CWA (SWD) SWA (WTA) WTD (Deny) allow Call Waiting. (Deny) allow [...]

304 Call W aiting/Inter nal Call Waiting Step Action 1 Press Hold if you want to put y our second call on Hold. 2 Press the extension k ey that has the first call on it. —End— T o answ er a Call W aiting call on analog (500/2500 type) telephones, f ollow these steps: • Flash the s witchhook when you hear a beep during a telephone call. Y our[...]

305 Called P ar ty Contr ol on Internal Calls Contents This section contains information on the follo wing topics: "F eature descr iption" (page 305) "Operating parameters" (page 305) "F eature interactions" (page 306) "F eature packaging" (page 306) "F eature implementation" (page 307) "F eatu[...]

306 Called Party Control on Inter nal Calls This f eature is designed for stand alone application only and is not suppor ted across a network. On a set to set call, the calling and the called par ty must belong to the same customer on the same system. Called P ar ty Control on Inter nal Calls (CPCI) is not suppor ted on ISDN BRI sets. If an attenda[...]

Feature implementation 307 Feature implementation T ask summar y list The f ollowing is a summar y of the tasks in this section: 1. "LD 15 - Configure Called Party Control on Inter nal Calls in the Customer Data Block." (page 307) Configure Called P ar ty Control on Inter nal Calls in the Customer Data Block. 2. "LD 57 - Configure[...]

308 Called Party Control on Inter nal Calls LD 10 - Enable Malicious Call T race on Analog (500/2500 type) sets. Prompt Response Description REQ: NEW CHG Add new data. Change existing data. TYPE: 500 Analog Set Type. TN Terminal number l s c u Format for Large System and CS 1000E system, where l = loop, s = shelf, c = card, u = unit. cu Format for [...]

Feature oper ation 309 Simple Call - Meridian 1 Proprietary Sets Set A, the calling par ty , initiates a call to Set B , the called par ty . Set B has Class of Ser vice Malicious Call T race Allowed (MCT A) configured. With Called P ar ty Control on Inter nal Calls (CPCI) activated, Set B can activate Malicious Call T race e ven after Set A has go[...]

310 Called Party Control on Inter nal Calls 2. In a three par ty conf erence between the called par ty , calling par ty and the recorder then the recorder is not considered as a conf eree. The recorder is treated as a simple call for called par ty control on inter nal calls f eature. 3. In a set to set call, if the called par ty establishes a conf [...]

311 Called P ar ty Disconnect Contr ol Content This section contains information on the follo wing topics: "F eature descr iption" (page 311) "Operating parameters" (page 311) "F eature interactions" (page 312) "F eature packaging" (page 313) "F eature implementation" (page 313) "F eature opera[...]

312 Called P ar ty Disconnect Control An incoming call with Called P ar ty Disconnect Control can be f orwarded to another telephone, b ut not to another trunk. T andem tr unk connections are not allo wed on incoming calls on tr unks with Called P ar ty Disconnect Control allowed. If Barge-In or Busy V erify is applied to tr unks with Called P ar t[...]

Feature oper ation 313 P eriodic Clearing Enhancement Called P ar ty Disconnect Control can exist on the same system and function on the same route, b ut is not to be used in conjunction with P eriodic Clearing. P eriodic Clearing on RAN, Meridian Mail, A CD and Music This f eature enhancement is not suppor ted if used together with T oll Operator [...]

314 Called P ar ty Disconnect Control Nor tel Communication Ser v er 1000 Features and Ser vices Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nor tel Networks .[...]

315 Calling P ar ty Name Displa y Denied Content This section contains information on the follo wing topics: "F eature descr iption" (page 315) "Operating parameters" (page 317) "F eature interactions" (page 317) "F eature packaging" (page 318) "F eature implementation" (page 318) "F eature ope[...]

316 Calling Party Name Display Denied In the follo wing example , or iginating set A has DIGA and NAMA Class of Ser vice, and ter minating set B also has DIGA and NAMA Class of Ser vice. During an established call, the respectiv e displays w ould be as f ollows: Figure 2 Display of Calling Party Denied example Figure 3 Example of displa ys when the[...]

Feature inter actions 317 Operating parameters This enhancement per tains to both standalone and network environments. The called par ty digits are display ed on the originating set, regardless of the Class of Ser vice of the ter minating set. Feature interactions Attendant Consoles The Calling P ar ty Name Displa y Denied enhancement cannot be app[...]

318 Calling Party Name Display Denied a QSIG network is interacting with an Mer idian Customer Defined Network (MCDN) network providing network capability ND3, both the MCDN and QSIG Name Display f eature function on the same lev el. Multiple Appearance Directory Numbers F or a r inging call to a Multiple Appearance Director y Number (DN), the nam[...]

Feature oper ation 319 Prompt Response Description TYPE: 500 Telephone type. ... CLS (DDGA) DDGD (NAMA) NAMD (Allow) deny DN to be displayed on other set. (Allow) deny name to displayed on other set. LD 11 - Configure the Calling Party Name Display Denied Class of Service for proprietary telephones. Prompt Response Description REQ: NEW CHG Add new[...]

320 Calling Party Name Display Denied Nor tel Communication Ser v er 1000 Features and Ser vices Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nor tel Networks .[...]

321 Calling P ar ty Priv acy The Calling P ar ty Pr ivacy (CPP) f eature enables the system to suppor t the bloc king of a Calling P ar ty’s Number and Name from being display ed at the terminating set on an individual call basis. Users can dial a Calling P ar ty Privacy code (f or e xample, *67 from a proprietar y set or 1167 from an analog (500[...]

322 Calling Party Privacy Nor tel Communication Ser v er 1000 Features and Ser vices Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nor tel Networks .[...]

323 Calling P ar ty Priv acy Override Content This section contains information on the follo wing topics: "F eature descr iption" (page 323) "Operating parameters" (page 326) "F eature interactions" (page 327) "F eature packaging" (page 336) "F eature implementation" (page 336) "F eature operat[...]

324 Calling P ar ty Privacy Override When the CPPO Fle xible F eature Code is dialed prior to the nor mal dialing sequence, the call is marked as a CPPO call. The CPPO Flexib le Feature Code is then removed from the dialed digits stored in the call register . If the outgoing trunk route provisions CPPO , then the Pr ivacy Ov err ide Indicator is se[...]

Feature description 325 Incoming calls An incoming ISDN call is recognized as a CPPO call (that is, it carries the Pr ivacy Ov erride Indicator) if the Presentation Indicator field is set to "Presentation Allowed" in the Calling P ar ty Number IE and if the CPND Indicator is set to "Presentation Allow ed" in the Displa y IE (if[...]

326 Calling P ar ty Privacy Override Non-ISDN to ISDN tandem Even though a Privacy Override Indicator is not provided f or an incoming non-ISDN tr unk call, if the outgoing route has TCPP set to NO, the Presentation Indicator field in the Calling P ar ty IE is set to "Presentation Allowed". Non-ISDN to non-ISDN tandem A Privacy Ov erride[...]

Feature inter actions 327 When a user dials the Flexib le F eature Code defined for the CPPO f eature and if CPPO is not provisioned on the outgoing trunk route, the call proceeds without carr ying the Pr ivacy Ov err ide Indicator . The CPPO f eature does not aff ect whether or not the Calling P ar ty Number and Name information is displa yed f o[...]

328 Calling P ar ty Privacy Override the normal dialing sequence, is stored against the A utoline ke y . The CPPO Fle xible F eature Code is counted against the maximum number of digits (currently 31) stored against the Autoline k ey . The CPPO Flexib le Feature Code can also be stored against the Autoline ke y . An outgoing CPPO call can then be i[...]

Feature inter actions 329 Call Detail Recording Call Detail Recording (CDR) records continue to include the Calling P ar ty Number e ven if the caller has requested CPPO. When the CDR record is generated, the CPPO Flexib le Feature Code dialed by the originator is included in the DIGIT field (if it displays the dialed digits). The CPPO Fle xible F[...]

330 Calling P ar ty Privacy Override If CPPO is requested on the f orwarding DN and the call is f orwarded across an ISDN link, the outgoing SETUP message includes the Redirecting Number IE (if it exists) with the Presentation Indicator set to "Presentation Allowed". If CPPO is requested on the f orwarding DN and the call is f orwarded ac[...]

Feature inter actions 331 Calling Party Privac y If the user requests both Calling P ar ty Privacy and Calling P ar ty Pr ivacy Override, then the f eature last requested takes precedence. The Fle xible F eature Code dialed last deter mines the type of call. If a set with Class of Ser vice set to CLBA requests CPPO b y dialing the CPPO Flexib le Fe[...]

332 Calling P ar ty Privacy Override Conference The CPPO feature passes the Privacy Override Indicator to the ter minating set in order to displa y the Calling P ar ty Number and Name, if the Conf erence f eature is used for the pur pose of performing a transf er . Display of Calling P ar ty Denied When the CPP pac kage is equipped, the CPPO f eatu[...]

Feature inter actions 333 Last Number Redial The Last Number Redial (LNR) feature stores the CPPO Flexib le Feature Code in the LNR database if the CPPO Fle xible F eature Code was included in the last number dialed b y the user . The outgoing re-dialed calls also send the Privacy Override Indicator to the far end. Incoming T runk Programmab le Cal[...]

334 Calling P ar ty Privacy Override Meridian Mail When an incoming ISDN call with the CLID Presentation Indicator set to "Allowed" ter minates on Meridian Mail, the CLID passed to Meridian Mail is recorded. The call is treated b y Mer idian Mail as an e xter nal call. Calls placed by means of Through Dial can request Calling P ar ty Pr i[...]

Feature inter actions 335 Remote Vir tual Queuing The Remote Vir tual Queuing feature has automatic retr y capabilities that are used when congestion is encountered within the network. The same Calling P ar ty Pr ivacy Ov err ide considerations are provided to the "retries" as were provided to the or iginally dialed call. Ring Again - Bus[...]

336 Calling P ar ty Privacy Override Virtual Network Services CPPO treats Vir tual Network Ser vices (VNS) trunk calls in the same manner as ISDN trunk calls. F or instance, CPPO does not aff ect the e xisting VNS operation. If CPPO was requested when originating a call, the Presentation Indicator field of CLID is set to "Presentation Allowed[...]

Feature implementation 337 Configuration procedures require that the f ollowing conditions are met bef ore y ou configure Privacy Ov err ide Indicators for a Non-ISDN route: • CPPO is configurable on CO T , DID , FEX, W A T and ISA routes. • OAPO pac kage 104 is restr icted or unequipped. • Route is either OGT (outgoing) or IAO (incoming a[...]

338 Calling P ar ty Privacy Override Prompt Response Description CUST xx Customer number, as defined in LD 15 ROUT Route number 0-511 Range for Large System and CS 1000E system. 0-127 Range for Small System and Media Gateway 1000B. All ISDN trunk routes are CPPO configurable. ... CPP YES Calling Party Privacy/Privacy Override (CPP/CPPO) flag. Enabl[...]

Feature oper ation 339 LD 10/11 - Activate Calling Party Number and Name per-line blocking. Prompt Response Description REQ: NEW CHG Add new data. Change existing data. TYPE: a...a Telephone type. Type ? for a list of possible responses. TN Terminal number l s c u Format for Large System and CS 1000E system, where l = loop, s = shelf, c = card, u =[...]

340 Calling P ar ty Privacy Override Nor tel Communication Ser v er 1000 Features and Ser vices Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nor tel Networks .[...]

341 Camp-On to a Set in Ringbac k or Dialing Contents This section contains information on the follo wing topics: "F eature descr iption" (page 341) "Operating parameters" (page 342) "F eature interactions" (page 342) "F eature packaging" (page 343) "F eature implementation" (page 343) "F eatur[...]

342 Camp-On to a Set in Ringback or Dialing has W ar ning T one Allowed class of ser vice and the customer has the Camp-on T one Allowed option. Music is provided to the camped-on station, if the Music package is equipped and defined f or the customer . During Camp-on, as soon as the attendant releases the call or the station completes the transf [...]

Feature oper ation 343 Slow Answer Recall Modification Slow Ans wer Recall Modification (SLAM) has an interaction after the attendant ans wers the recall. If SLAM is configured, then the target set is disconnected after the attendant ans wers the recall. The call is no longer camped on. Feature packa ging Camp-On to a Set in Ringback or Dialing [...]

344 Camp-On to a Set in Ringback or Dialing Nor tel Communication Ser v er 1000 Features and Ser vices Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nor tel Networks .[...]

345 Camp-On to Multiple Appearance Directory Number Contents This section contains information on the follo wing topics: "F eature descr iption" (page 345) "Operating parameters" (page 346) "F eature interactions" (page 346) "F eature packaging" (page 347) "F eature implementation" (page 347) F eatu[...]

346 Camp-On to Multiple Appearance Director y Number Step Action 1 Sets A, B , and C are Meridian 1 propr ietar y telephones with the same MCR or MCN DN. All three sets are b usy . 2 The attendant e xtends an external call to the busy DN and releases. Sets A, B, and C hear Camp-On tone. 3 A goes on-hook and camped call is presented to set A. Camp-O[...]

Feature oper ation 347 Single Call Ringing and Non-ringing Multiple-appearance Single Call Ringing and Non-r inging (SCR and SCN) DNs are not aff ected by the Camp-On enhancement. Station Camp-On The Camp-On enhancement applies to Station Camp-On. Feature packa ging Camp-On to Multiple Appearance Director y Number requires Inter national Supplement[...]

348 Camp-On to Multiple Appearance Director y Number Nor tel Communication Ser v er 1000 Features and Ser vices Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nor tel Networks .[...]

349 Camp-On Content This section contains information on the follo wing topics: "F eature descr iption" (page 349) "Operating parameters" (page 349) "F eature interactions" (page 350) "F eature packaging" (page 353) "F eature implementation" (page 353) "F eature operation" (page 354) Featu[...]

350 Camp-On Feature interactions Attendant Blocking of Directory Number Camp-on is denied f or a DN that is b locked due to the Attendant Blocking of DN f eature. Attendant Break-In If the destination DN has a camped-on incoming tr unk call, the attendant cannot e xtend the urgent incoming call as a Camp-On call. Call Forward All Calls Call Forward[...]

Feature inter actions 351 China Number 1 Signaling - Called Party Control A local attendant cannot Camp-on a call to an analog (500/2500 type) set that is on an outgoing tr unk call that follo ws Called P ar ty Control. Enhanced Override Forced Camp-On Priority Override Station-to-Station Camp-On and Attendant Camp-On are not affected by F orced Ca[...]

352 Camp-On Group Hunting Queuing Limitation No Camp-on tone is provided f or Group Hunting Queuing Limitation. Hunting Hunting takes precedence ov er Camp-On. Idle Extension Notification When an extension is b lock ed for receiving calls due to the Idle Extension Notification feature , Camp-on is not possible. Multi-P ar ty Operations Camp-on to[...]

Feature implementation 353 Source Inc luded when Attendant Dials The source remains included while the attendant dials the destination. Uninterrupted Line Connections W arning T one Class of Ser vice with warning tone denied allows a call to be camped on, but with no war ning tone. Feature packa ging This f eature is included in base system softwar[...]

354 Camp-On Prompt Response Description - STCB (NO) YES Station Camp-On Busy allowed. - NSCP (NO) YES Network Station Camp-On to sets on this node allowed. LD 10 - Allow warning tone Class of Ser vice for analog (500/2500 type) telephones. Prompt Response Description REQ: CHG Change existing data. TYPE: 500 Telephone type. TN Terminal Number l s c [...]

Feature oper ation 355 Step Action 1 When you hear a shor t beep indicating a camped-on call, hang up or press Rls . 2 When the telephone rings, lift the handset. Y ou are connected to the camped-on call. —End— Nor tel Communication Ser v er 1000 Features and Ser vices Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 Ma[...]

356 Camp-On Nor tel Communication Ser v er 1000 Features and Ser vices Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nor tel Networks .[...]

357 Camp-On, For ced Content This section contains information on the follo wing topics: "F eature descr iption" (page 357) "Operating parameters" (page 358) "F eature interactions" (page 359) "F eature packaging" (page 361) "F eature implementation" (page 361) "F eature operation" (page 3[...]

358 Camp-On, Forced F orced Camp-On is similar to station-to-station Camp-On e xcept that F orced Camp-On can be done with either no call on hold or an external or internal call on hold. It can be done automatically or manually; whether it is automatic or manual is deter mined by the response to the A utomatic F orced Camp-On (AFCO) prompt in LD 15[...]

Feature inter actions 359 • Hold • Data call • Release Link call, and • P arked call. Call Forw ard and Hunting take precedence ov er Call Waiting. If Call W aiting is allowed, Camp-On is not attempted. If Call W aiting is not allowed, station-to-station Camp-On is automatically attempted. If this succeeds, Enhanced Override can still follo[...]

360 Camp-On, Forced Call Hold, Deluxe Call Hold, P ermanent Hold Neither held calls nor telephones with calls on hold can be camped on to with F orced Camp-On. Overflow tone is returned to telephones attempting F orced Camp-On. Camp-On Station-to-Station Camp-On and attendant Camp-On are not affected by F orced Camp-On. The Classes of Ser vice (Ca[...]

Feature implementation 361 Operator Call Back T elephones inv olved in an Oper ator Call Back call or T oll Operator Break-In cannot be camped on to with F orced Camp-On. Ov erflow tone is retur ned to telephones attempting F orced Camp-On. Override When Pr iority Override is activated, it replaces nor mal override. Once Priority Override has been[...]

362 Camp-On, Forced LD 15 - Configure the customer f or Automatic For ced Camp-On and Station Camp-On tone . Prompt Response Description REQ: NEW CHG Add new data. Change existing data. TYPE: MPO Multi-Party Options ... - AFCO (NO) YES Automatic Forced Camp-On. Enter YES if Forced Camp-On is to be applied automatically. Enter NO if Forced Camp-On [...]

Feature oper ation 363 LD 11 - Configure Meridian 1 pr oprietary telephones for For ced Camp-On. Prompt Response Description REQ: NEW CHG Add new data. Change existing data. TYPE: a...a Telephone type. Type ? for a list of possible responses. TN Terminal Number l s c u Format for Large System and CS 1000E system, where l = loop, s = shelf, c = car[...]

364 Camp-On, Forced 3. P ar ty C has W arning T one Allowed (WT A) Class of Service and can be any telephone type or a Direct Inward Dial (DID), TIE, or Central Office (Public Exchange) (CO T) trunk. 4. T elephone E is a Mer idian 1 propr ietar y telephone with W ar ning T one Allowed (WT A) Class of Ser vice and an Enhanced Override (EO VR) ke y [...]

Feature oper ation 365 ACTION RESPONSE 1 B and C are connected in a simple call. 2 A dials B. A receives busy tone. 3 A performs a recall. A receives special dial tone (SDT). 4 A dials EOVR FFC to attempt Forced Camp-On. If telephone B or C has disconnected, telephone A receives overflow (fast busy) tone. Otherwise B receives Camp-On tone and A rec[...]

366 Camp-On, Forced ACTION RESPONSE 3 E presses EOVR key to attempt Forced Camp-On. If telephone B or C has disconnected, telephone E receives overflow (fast busy) tone. Otherwise B receives Camp-On tone and E receives ringback or busy tone depending on the options equipped. E is manually Forced Camp-On to B. 4 B disconnects from the call. Telephon[...]

367 Camp-On, Station Contents This section contains information on the follo wing topics: "F eature descr iption" (page 367) "Operating parameters" (page 368) "F eature interactions" (page 368) "F eature packaging" (page 369) "F eature implementation" (page 369) "F eature operation" (page [...]

368 Camp-On, Station Operating parameters The limitations that currently apply to the operation of the Camp-On f eature from an attendant console also apply to Station Camp-On. These limitations are: • Camp-On is not permitted if the desired station is in a state other than established (that is , r inging, dialing). • Only one call at a time ca[...]

Feature implementation 369 stations. The term inter nal station includes stations on other nodes within a Meridian Customer Defined Network (MCDN). F or more information, see the Camp-On, Station feature description. Dial Impulse Set A Dial Impulse (DIP Class of Ser vice) station must hav e TSA Class of Ser vice to perf or m a Station Camp-On. Net[...]

370 Camp-On, Station Feature operation Standalone case Any station, not necessarily the Night DN, attempting to transf er an external call may , during the associated inquir y call, camp the tr unk on to a busy station. The Camp-On will take eff ect from the moment the transf err ing station has completed the transf er to the desired DN. The transf[...]

Feature oper ation 371 Recall timing on Camp-On calls When any station extends an external call, recall timing is initiated if the call is camped on to a busy station. The recall timing will star t from the moment that the e xtending station "releases" the call. The v alue of the recall timer is set by the prompt R TIM in the Customer Dat[...]

372 Camp-On, Station Nor tel Communication Ser v er 1000 Features and Ser vices Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nor tel Networks .[...]

373 Car d LED Status Contents This section contains information on the follo wing topics: "F eature descr iption" (page 373) "Operating parameters" (page 373) "F eature interactions" (page 374) "F eature packaging" (page 374) "F eature implementation" (page 374) "F eature operation" (page [...]

374 Card LED Status • multi-frequency receiv er (MFR) card (TPC15). Feature interactions Card LED Status does not interact with other f eatures. Feature packa ging Card LED Status requires Inter national Supplementar y F eatures (SUPP) package 131. Feature implementation T ask summar y list The f ollowing is a summar y of the tasks in this sectio[...]

375 Centralized Multiple Line Em ulation Contents This section contains information on the follo wing topics: "F eature descr iption" (page 375) "Operating parameters" (page 375) "F eature interactions" (page 376) "F eature packaging" (page 376) "F eature implementation" (page 376) "F eature op[...]

376 Centralized Multiple Line Em ulation Call Pick-up g roups assigned at the ke y lev el cannot be given a group number containing ACD DNs , since calls r inging in an A CD queue cannot be pick ed up . Calls cannot be pick ed up from a station ha ving direct-ter mination-denied Class of Ser vice. Normal tenant-ser vice calling limitations apply . [...]

Feature oper ation 377 Prompt Response Description ... CLS (PRSD) PRSA (CRD) CRA (MCRD) MCRA Priority Call Pick-up station (denied) allowed. Continuous Ringing (denied) allowed. Multiple Call Arrangement (denied) allowed. LD 11 - Assign ringing n umber pickup gr oups to keys. Prompt Response Description REQ: NEW CHG Add new data. Change existing da[...]

378 Centralized Multiple Line Em ulation Step Action 1 T o answ er a CML call using a Mer idian 1 proprietar y telephone, press the RNP key . —End— T o answ er a call in your Call Pic kup group from an analog (500/2500 type) telephone, f ollow these steps: Step Action 1 Lift the handset. 2 Dial the PURN FCC . —End— Nor tel Communication Ser[...]

379 Centre x Switchhook Flash Contents This section contains information on the follo wing topics: "F eature descr iption" (page 379) "Operating parameters" (page 380) "F eature interactions" (page 381) "F eature packaging" (page 382) "F eature implementation" (page 382) "F eature operation&quo[...]

380 Centrex Switchhook Flash • Wide Area T elephone Ser vice (W A TS) • CO trunks located at a remote node connected via ISDN Mer idian Customer Defined Netw ork (MCDN) TIE trunks, and • Analog, Digital T runk Interface (DTI), and DT12 CO tr unks. Whene ver Centre x Switchhook Flash (THF) is in vok ed, the system checks f or the follo wing: [...]

Feature inter actions 381 • The THF f eature can be activated on DTI2 Central Office trunks and Intelligent P eripheral Equipment (IPE) Central Office trunks. • The Centre x Switchhook timing on the Extended Fle xible Universal T runk (EXUT) is performed using fir mware, off er ing a significant improv ement in tr unk timing accuracy . Feat[...]

382 Centrex Switchhook Flash Feature packa ging This f eature is included in base system software. Centrex Switchhook Flash (THF) package 157 has no package dependencies . The End-to-End Signaling (EES) package 10 is recommended for users with Meridian 1 proprietar y telephones, and attendant consoles. If both THF and the 2 Mbit Digital T runk Inte[...]

Feature implementation 383 Prompt Response Description cu Format for Small System and Media Gateway 1000B where c = card and u = unit. CLS THFA THFD Allow Centrex Switchhook Flash. THFD = Default LD 11 - Enable Centrex Switchhook Flash for Meridian 1 proprietary telephones. Prompt Response Description REQ: CHG Change existing data. TYPE: a...a Tele[...]

384 Centrex Switchhook Flash Prompt Response Description FEX Foreign Exchange trunk data block. WAT Wide Area Telephone Service trunk data block. CLS THFA THFD Allow Centrex Switchhook Flash. THFD = Default LD 16 - Enable Centrex Switchhook Flash for each trunk route. Prompt Response Description REQ NEW CHG Add new data. Change existing data. TYPE [...]

Feature oper ation 385 Prompt Response Description SICA XX Signaling category table. ... ... P RRC(S) ABCD Register Recall signal. TIME 10-(100)-630 Duration of RRC Pulse in msec. Feature operation Analog (500/2500 type) telephones T o use Centrex Switchhook Flash (THF) from an analog (500/2500 type) telephone, f ollow these steps: Step Action 1 Fl[...]

386 Centrex Switchhook Flash Nor tel Communication Ser v er 1000 Features and Ser vices Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nor tel Networks .[...]

387 Char g e Account and Calling P ar ty Number Contents This section contains information on the follo wing topics: "F eature descr iption" (page 387) "Operating parameters" (page 388) "F eature interactions" (page 389) "F eature packaging" (page 390) "F eature implementation" (page 391) "F ea[...]

388 Charge Account and Calling P ar ty Number The Charge Account feature is not suppor ted f or inter nal calls. A Charge Account number entered through the Charge k ey/lamp pair is b lock ed for established internal calls. Charge Account can be used to charge an entire conference call or por tions of the call. P or tions of the call are assigned t[...]

Feature inter actions 389 If too fe w digits are dialed, no response is given until the interdigit timeout occurs. Overflo w tone is retur ned for 15 seconds after timeout; then the user is lock ed out. If Call T ransf er or Conference is used to consult with a third par ty and returns to the or iginal call without completing the transf er or conf[...]

390 Charge Account and Calling P ar ty Number Override When Charge Account is used during active Ov err ide, some digits may be lost. When entered with Override in conference , a Charge Account number is accepted and no digits are lost. Ring Again When Ring Again is activated, no charge record is generated, but the inf or mation is stored for futur[...]

Feature implementation 391 • Charge Account/A uthor ization Code Base (CAB) package 24 Feature implementation T ask summar y list The f ollowing is a summar y of the tasks in this section: 1. "LD 15 - Add or modify the customer Charge Account." (page 391) Add or modify the customer Charge Account. 2. "LD 10 - Allow analog (500/2500[...]

392 Charge Account and Calling P ar ty Number Prompt Response Description TN Terminal number l s c u Format for Large System and CS 1000E system, where l = loop, s = shelf, c = card, u = unit. cu Format for Small System and Media Gateway 1000B where c = card and u = unit. CLS (XFD) XFA (Deny) allow call transfer. LD 11 - Allow Meridian 1 proprietar[...]

Feature oper ation 393 Meridian 1 proprietary telephones T o charge a call to an account bef ore dialing, follo w these steps: Step Action 1 Select a free extension. 2 Press Charge or dial SPRE + 5. 3 Dial the Charge Account number . 4 When you ha ve a dial tone, dial the telephone number . —End— T o charge dur ing a call in progress , follo w [...]

394 Charge Account and Calling P ar ty Number The call is on hold. 2 Press Charge or dial SPRE + 5. 3 Dial the Charge Account number . 4 Dial the number where the call is to be transf erred. 5 Press T ransfer . —End— T o charge a call to an account when adding a par ty to a conference call, f ollow these steps: Step Action 1 Press Conference . [...]

Feature oper ation 395 Step Action 1 Select a free extension. 2 Dial SPRE + 5. 3 Dial the charge account number . 4 When you ha ve a dial tone, dial the telephone number . —End— T o charge dur ing a call in progress , follo w these steps: Step Action 1 Flash the switchhook or link. 2 Dial SPRE + 5. 3 Dial the Charge Account number . 4 Flash the[...]

396 Charge Account and Calling P ar ty Number Attendant Consoles T o charge a call to an account bef ore dialing, follo w these steps: Step Action 1 Press the loop key . 2 Press Charge . 3 Dial the Charge Account number . 4 When you ha ve a dial tone, dial the telephone number . —End— T o charge dur ing a call in progress , follo w these steps:[...]

397 Char g e Account, For ced Contents This section contains information on the follo wing topics: "F eature descr iption" (page 397) "Operating parameters" (page 398) "F eature interactions" (page 398) "F eature packaging" (page 400) "F eature implementation" (page 400) "F eature operation&quo[...]

398 Charge Account, Forced Meridian 1 propr ietar y telephones activate this f eature by using a separate Charge ke y/lamp pair . Any user can access this feature b y dialing SPRE + 5. A distinction is made between nor mal CDR Charge Account processing and FCA. If all the f ollowing conditions are met, the account number is treated as an FCA code: [...]

Feature inter actions 399 A uthorization Code Security Enhancement If the A uthor ization Code is used to change the Class of Ser vice of the user , the new Class of Service must be TLD , CTD , or CUN. If an Authorization Code entered after FCA has altered the Class of Ser vice to unrestricted (UNR), the change made by the Authorization Code still [...]

400 Charge Account, Forced to CUN, TLD , or CTD is dialed bef ore the FCA, the call is allowed. FCA sets the COS to UNR and the Network COS (NCOS) to the NCOS defined in LD 15, provided that FCA is enabled on both a customer and telephone/trunk basis. Stored Number Redial The F orced Charge Account code is not stored. T o store a code, dial the co[...]

Feature implementation 401 Prompt Response Description 0-99 Range for Large System and CS 1000E system. 0-31 Range for Small System and Media Gateway 1000B. - CHLN (0)-23 Maximum number of digits that can be in an FCA code (default is 0). - FCAF (NO) YES (Disable) enable FCA for the customer. - CHMN xx Minimum number of digits that can be in an FCA[...]

402 Charge Account, Forced TN Terminal number l s c u Format for Large System and CS 1000E system, where l = loop, s = shelf, c = card, u = unit. cu Format for Small System and Media Gateway 1000B where c = card and u = unit. FCAR (NO) YES FCA can be used by this trunk. FCA is restricted from use by this trunk. Feature operation T o use FCA, follo [...]

403 Char g e Displa y at End of Call Contents This section contains information on the follo wing topics: "F eature descr iption" (page 403) "Operating parameters" (page 404) "F eature interactions" (page 404) "F eature packaging" (page 404) "F eature implementation" (page 405) "F eature operat[...]

404 Charge Display at End of Call When a call is transf erred, the Advice of Charge displa y appears on the set to which the call is transf erred. It does not appear on the displa y of the set that transf erred the call. M2317 charge display F or M2317 sets, the charge information is appended to the standard call-displa y information. In the exampl[...]

Feature oper ation 405 Feature implementation T ask summar y list The f ollowing is a summar y of the tasks in this section: 1. "LD 17 - Implement P eriodic Pulse Meter ing (PPM)." (page 405) Implement P eriodic Pulse Metering (PPM). 2. "LD 15 - Allow or deny Charge Displa y at End of Call for a customer ." (page 405) Allow or d[...]

406 Charge Display at End of Call Nor tel Communication Ser v er 1000 Features and Ser vices Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nor tel Networks .[...]

407 China - Attendant Monitor Contents This section contains information on the follo wing topics: "F eature descr iption" (page 407) "Operating parameters" (page 408) "F eature interactions" (page 408) "F eature packaging" (page 411) "F eature implementation" (page 411) "F eature operation&quo[...]

408 China - Attendant Monitor Operating parameters Since Attendant Monitor is based on Busy V erify and Barge-In, it has the same limitations which apply to Busy V erify and Barge-in unless otherwise stated in this feature description. This f eature has been de veloped e xclusively f or use in China. Attendant Monitor is strictly a standalone, same[...]

Feature inter actions 409 Attendant Busy V erify When China (CHINA) package 285 is equipped, the normal operation of Busy V erify changes. The repeatable tone is now configur able with the (T OA)/T OD option in LD 15. If an attendant is monitoring a DN, a second attendant defined for the same customer is block ed from Busy V er ifying any par ty [...]

410 China - Attendant Monitor Call T ransfer If any par ty at the customer location involv ed in a monitored call attempts to activate call transf er , monitoring is immediately deactivated. Centrex Switchhook Flash If any set at the customer location inv olved in the monitored call switchhook flashes or performs a Centrex s witchhook flash, Atte[...]

Feature implementation 411 Override, Enhanced A set ma y operate enhanced override on a desired call. If the desired call is being Attendant Monitored at the time, existing oper ation occurs for the first time the Enhanced Override ke y is pressed. The second time the ke y is pressed, the interaction with Attendant Monitor is the same as with regu[...]

412 China - Attendant Monitor LD 12 - Define the Bar g e-In/Attendant Monitor key and the Busy V erify/Attendant Monitor key on an attendant console . Prompt Response Description REQ NEW CHG Add new data. Change existing data. TYPE 2250 Attendant console type. ... KEY 00 BVR Allow both Busy Verify and Attendant Monitor on key 00. 01 BIN Allow both[...]

Feature oper ation 413 Attendant Monitor Customer tone is denied (T OD), there is no indication given to the connected par ties that the attendant is monitoring. If the Attendant Monitor Customer T one is allowed (T OA), a burst of tone is sent to the connected par ties e ver y 16 seconds. When the monitored DN disconnects from the call, Attendant [...]

414 China - Attendant Monitor • Attendant Monitor is active when the tr unk is busy . The attendant is able to listen to all par ties on the trunk. If the Attendant Monitor Customer tone is denied (T OD), there is no indication given to the connected par ties that the attendant is monitor ing. If the Attendant Monitor Customer tone is allowed (T [...]

415 China - Busy T one Detection Contents This section contains information on the follo wing topics: "F eature descr iption" (page 415) "Operating parameters" (page 415) "F eature interactions" (page 416) "F eature packaging" (page 416) "F eature implementation" (page 416) "F eature operation&[...]

416 China - Busy T one Detection The system will disconnect any call once busy tone is detected on the incoming side of the trunk. If the user on the far end causes b usy tone to be generated by any means , the call is disconnected whether or not that was the intention. The BTD characteristics are downloaded on a card basis only (not on a unit basi[...]

Feature implementation 417 • "LD 14 - Busy T one Detection T able and Busy T one Super vision assignment." (page 417) Busy T one Detection T able and Busy T one Super vision assignment. F or China, the BTD tab le and its assignment to the various routes is automatic and does not require configur ation in LD 97 or LD 14, as long as the [...]

418 China - Busy T one Detection Prompt Response Description SUPN (NO) YES Supervision. STYP (PIP) BTS BST Supervision type, where: PIP = Polarity Insensitive BTS = Busy Tone Supervision BST = Both way Supervision Trunk (BST) (that is, PIP on both incoming and outgoing calls) PIP PIP BTS BST BTS BTS = PIP and BTS, and BST BTS = BST and BTS. BTDT (0[...]

419 China - Flexib le Feature Codes Contents This section contains information on the follo wing topics: "F eature descr iption" (page 419) "Operating parameters" (page 420) "F eature interactions" (page 421) "F eature packaging" (page 424) "F eature implementation" (page 424) "F eature operati[...]

420 China - Flexib le Feature Codes Customer Call Forward Customer Call F orward allows users of analog (500/2500 type) telephones to f orward their telephones to a central ans wering position by dialing the Customer Call F orward FFC. This f eature activates the Call F orward All Calls function without having to specify the f orward DN. Outgoing C[...]

Feature inter actions 421 The maximum number of digits that is processed by OCB is 32. If the call is not allowed or denied by that point, the call is barred. OCB can bar feature access codes such as Special Prefix (SPRE) codes and numeric FFCs. It will not bar the digits dialed after a f eature access code. Feature interactions Busy Number Redial[...]

422 China - Flexib le Feature Codes Call Forward All Calls When CCFW is active Call F orward All Calls (CFW A C) cannot be activated by Fle xible F eature Code, but can be activated by SPRE. When CFW A C is active , CCFW cannot be activated. CCFW can be deactiv ated by deactiv ating CFW A C. CFW AC can only be deactivated by the CCFD FFC if the cur[...]

Feature inter actions 423 Flexible Feature Codes Fle xible F eature Codes containing an asterisk (*) or an octothorpe (#) will alwa ys be allow ed by OCB . Therefore , FFCs which can be used to mak e a call should be entirely numeric if barring of them is required. Some FFCs are equivalent to Special Prefix functions and these is subject to barr i[...]

424 China - Flexib le Feature Codes Ring Again Ring Again cannot be activated after a call is barred by Outgoing Call Barring. Sets with displa y will not off er Ring Again. Saved Number Redial DNs re-dialed using Sav ed Number Redial (SNR) are check ed against the active OCB le v el. M2317 sets will off er a "Sav e #" after a call to a b[...]

Feature implementation 425 Define Confirmation T one. LD 15 - Define the basic setup for all three of the FFC-based features. Prompt Response Description REQ: CHG Change existing data. TYPE: FFC Flexible Feature Codes CUST Customer number 0-99 Range for Large System and CS 1000E system. 0-31 Range for Small System and Media Gateway 1000B. - FFCS[...]

426 China - Flexib le Feature Codes Set the Autodial Dela y time used by Busy Number Redial. 3. "LD 10 - Allow Busy Number Redial for analog (500/2500 type) telephones." (page 426) Allow Busy Number Redial f or analog (500/2500 type) telephones. LD 57 - Configure Flexible Feature Codes for Busy Number Redial. Prompt Response Description [...]

Feature implementation 427 Prompt Response Description CLS (BNRD) BNRA (Deny) allow Busy Number Redial for this telephone. FTR ADL xx Autodial, where: xx = the maximum number of digits that can be stored. Customer Call Forward T ask summary list The f ollowing is a summar y of the tasks in this section: 1. "LD 57 - Configure Fle xible F eatur[...]

428 China - Flexib le Feature Codes Prompt Response Description 0-31 Range for Small System and Media Gateway 1000B. - CCFWDN dd..dd X Customer Call Forward DN (maximum of 16 digits). X to delete. LD 10 - Configure the Call Forwar d feature to allow Customer Call Forward f or analog (500/2500 type) telephones. Prompt Response Description REQ: CHG [...]

Feature implementation 429 LD 57 - Configure the Flexible Feature Codes for Outgoing Call Barring. Prompt Response Description REQ CHG Change existing data. TYPE FFC Flexible Feature Codes. CUST xx Customer number, as defined in LD 15 FFCT (NO) YES Flexible Feature Confirmation Tone. CODE Change code - OCBA xxxx Outgoing Call Barring activation co[...]

430 China - Flexib le Feature Codes Prompt Response Description ALOW xxxx xxxx y...y Digit sequence to be allowed unconditionally. Digit sequence to be conditionally allowed and maximum number of digits that can follow. UPDT (YES), NO Data is correct and NFCR tree can be updated. DENY xxxx xxxx y...y Digit sequence to be denied unconditionally. Dig[...]

Feature oper ation 431 Feature operation Busy Number Redial T o activate Busy Number Redial, a switchhook flash is done, and the BNRA FFC is dialed. The number to be re-dialed is stored in the set’s storage area f or Autodial. Confirmation tone is given if configured. When the user goes off-hook and does not dial within the number of seconds c[...]

432 China - Flexib le Feature Codes Nor tel Communication Ser v er 1000 Features and Ser vices Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nor tel Networks .[...]

433 China - Super vised Analog Lines Contents This section contains information on the follo wing topics: "F eature descr iption" (page 433) "Operating parameters" (page 434) "F eature interactions" (page 435) "F eature packaging" (page 436) "F eature implementation" (page 436) "F eature operat[...]

434 China - Super vised Analog Lines has disconnected. If the terminal de vice disconnects first, the system sends the Deactivate Battery Rev ersal Scan Signal Distr ibution (SSD) message to the fir mware after receiving the on-hook status to rev er t the polarity to its idle state. T wo types of batter y rev ersal are suppor ted. Batter y Rev er[...]

Feature inter actions 435 If the system initializes while an outgoing call originating from an analog line is established and batter y rev ersal is activated, unprotected data f or the call is lost. In this case, batter y rev ersal remains activated when the call is cleared down by either par ty . Howe v er , the line status is re ver ted to nor ma[...]

436 China - Super vised Analog Lines line is re ver ted to nor mal polarity when the ter minal device completes the transf er and drops out or when the last of either the held par ty or the consultation par ty disconnects. Conference If a terminal device ans wers an incoming call and then initiates a conf erence, no batter y rev ersal answ er super[...]

Feature oper ation 437 Prompt Response Description cu Format for Small System and Media Gateway 1000B where c = card and u = unit. ... FTR OSP (1) Outgoing call supervision. Answer and disconnect supervision for outgoing calls with absolute and assumed answer indication. If the numeric parameter is not entered and the saved value is null, it is def[...]

438 China - Super vised Analog Lines Nor tel Communication Ser v er 1000 Features and Ser vices Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nor tel Networks .[...]

439 China - T oll Call Loss Plan Contents This section contains information on the follo wing topics: "F eature descr iption" (page 439) "Operating parameters" (page 440) "F eature interactions" (page 440) "F eature packaging" (page 441) "F eature implementation" (page 441) "F eature operation&[...]

440 China - T oll Call Loss Plan Operating parameters The T oll Loss Plan is only suppor ted when a pure Intelligent P eripheral Equipment (IPE) Loss Plan for China is used. Existing pad lev els f or DTI2 toll calls with Hybr id Loss Plan for China are unchanged. This f eature is only suppor ted f or a Class 5 system. The T oll Loss Plan is only su[...]

Feature implementation 441 Digitone Receiver P ads When a Digitone Receiver (DTR) is connected to the DTI2 call (receiv e only), the pad value to be used on the DTI2 pac k is defined in LD 73. There is no interaction with this since the T oll Loss Plan is only suppor ted on a DTI2 trunk with MFC signaling. Multifrequency Compelled Signaling Pads T[...]

442 China - T oll Call Loss Plan Prompt Response Description TYPE SSL Special Service List. SSL 1-15 Enter Special Service List number. SSDG 0 China national toll call. - TOLL YES The SSDG entry is a toll number. ... SSDG 00 China international toll call. - TOLL N YES The SSDG entry is a toll number. ... SSDG <CR> End entry. LD 16 - Enter the[...]

Feature oper ation 443 Feature operation No specific operating procedures are required to use this f eature. Nor tel Communication Ser v er 1000 Features and Ser vices Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nor tel Networks .[...]

444 China - T oll Call Loss Plan Nor tel Communication Ser v er 1000 Features and Ser vices Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nor tel Networks .[...]

445 CIS ANI Digits Manipulation and Gate wa ys Enhancements Contents This section contains information on the follo wing topics: "F eature descr iption" (page 445) "Operating parameters" (page 455) "F eature interactions" (page 456) "F eature packaging" (page 457) "F eature implementation" (page 458[...]

446 CIS ANI Digits Manipulation and Gatewa ys Enhancements ANI is sent on the follo wing CIS tr unks on the system: • CIS three-wire analog tr unk • CIS digital trunk interface Dial Pulse (DP) and Multi-F requency Shuttle (MFS) Shared functionality When configuring outgoing CIS routes, the f eature is activ ated using the prompt ANIC to enable[...]

Feature description 447 • The length of the ANI inf or mation built by the softw are is configurable on a per route basis and may reach 15 digits (f or LEC+ANI DN). • The par t of the ANI DN to be tr uncated (in case the truncation can’t be a voided) is the beginning (that is the most significant digits). • The system has the option to wo[...]

448 CIS ANI Digits Manipulation and Gatewa ys Enhancements CIS ANI Digits Manipulation examples This section provides diag rams and tables that show ho w CIS ANI Digits Manipulation f eature operates. Example 1 is presented in T able 3 "DN on ke y 1 is to be used in ANI" (page 448) . Example 2 is shown in "Example 2 - DN on k ey 1 is[...]

Feature description 449 manipulated by assigning an ANI table entr y to the incoming route. An ANI table entry is also assigned to route types whose connectivity does not giv e the possibility to receive a Calling Number . F or these routes, the ANI table entr y allows to build the outgoing ANI using only inf ormation per taining to the incoming ro[...]

450 CIS ANI Digits Manipulation and Gatewa ys Enhancements When the ANIC of the outgoing route is set to yes , data from the ANI table entr y configured f or the incoming route is used, e ven if empty . Thus it is up to the craftsman to ensure that the ANI built using the ANI table entry is correct. Mapping CNI to ANI, ANI to CNI On MFC routes, pr[...]

Feature description 451 CA C conver sion table entr y 0 for R2MFC route MFC CAC CIS CAC CIS CAC description CAC0 3 CIS value corresponding to MFC CAC DGT0 CAC1 3 CIS value corresponding to MFC CAC DGT1 .... 3 CAC8 3 CIS value corresponding to MFC CAC DGT8 CAC9 3 CIS value corresponding to MFC CAC DGT9 Default 3 CIS value used when MFC CAC has not b[...]

452 CIS ANI Digits Manipulation and Gatewa ys Enhancements CA C Conver sion table entr y 0 for CIS incoming DTI2 route CIS CAC MFC CAC Description and CIS CAC meaning CAC0 0 MFC value corresponding to CIS CAC 0 "Reserved" CAC1 0 MFC value corresponding to CIS CAC 1 "Residential or business subset with the access to automatic regional[...]

Feature description 453 CIS CAC MFC CAC Description and CIS CAC meaning CAC7 0 MFC value corresponding to CIS CAC 7 "Business or residential subset with automatic access to regional, toll and international network plus to chargeable service numbers" CAC8 0 MFC value corresponding to CIS CAC 8 "Business subset for data, facsimile and [...]

454 CIS ANI Digits Manipulation and Gatewa ys Enhancements Examples of Gateways Enhancements The f ollowing pages contain e xamples of ho w to implement gate ways enhancements. Ta b l e 5 CA C conver sion table, entr y 1 content MFC CAC CIS CAC CAC0 9 CAC1 8 CAC2 7 CAC3 6 CAC4 5 CAC5 4 CAC6 3 CAC7 2 CAC8 1 CAC9 0 Default 3 Example 1 - Gatewa y call[...]

Operating parameters 455 Ta b l e 8 Example 3 - Detail of built CA C LEC Incoming Additional digit DNLG*CLID Category Code 444 123456123 25 5 Operating parameters This section lists the operating parameters f or CIS ANI Digits Manipulation and CIS Gatewa ys Enhancements. CIS ANI Digits Manipulation operating parameters The data in ANI is built only[...]

456 CIS ANI Digits Manipulation and Gatewa ys Enhancements While def ault R_ENTR Y number 0 has not been configured, all its fields are empty except ADDG whose def ault value is 8. Thus the ANI built using this table is a repetition of 8. It is strongly recommended to configure this def ault table as soon as ANIC prompt is set to yes on an outgo[...]

Feature pac kaging 457 CIS Gatewa ys Enhancements Some changes introduced in CIS ANI digits manipulation f eature will impact on CIS Gatewa ys Enhancements f eature. These changes are listed below: • The size of the ANI is configurab le on a per outgoing CIS route basis. • V alid responses f or LEC, ADDG and ANDN programmed on the outgoing CIS[...]

458 CIS ANI Digits Manipulation and Gatewa ys Enhancements • Fle xible Numbering Plan (FNP) package 160 • Fle xible T ones and Cadences (FTC) package 125 • T runk F ail Monitor (TFM) package 182 • IPE package (XPE) package 203 (required for outgoing X3W packs) • F ast T one and Digit Switch (F AST_TDS) package 87 (required f or outgoing E[...]

Feature implementation 459 9. "LD 15 - Configure the ANI route table and CA C conversion tab le." (page 466) Configure the ANI route table and CAC con version tab le. 10. "LD 16 - Configure the ANI tab le entr y in the Route Data Bloc k f or incoming R2MFC route." (page 469) Configure the ANI table entr y in the Route Data B[...]

460 CIS ANI Digits Manipulation and Gatewa ys Enhancements Prompt Response Description - S_SIZE (0)-2000 Maximum number of ANI entries for sets that can be configured. If S_SIZE=0, next prompts are skipped. If <CR> is entered when REQ=NEW, it defaults to 0 and next prompts are skipped. The S_SIZE can’t be decreased if the entries between th[...]

Feature implementation 461 Prompt Response Description TKTP DID COT Direct Inward Dial. Central Office Trunk. ICOG OGT Outgoing Route. ... ... ... CCBA (NO) YES Deny/Allow collect call blocking. CISR YES (NO) CIS Route - ANSZ (7)-15 ANI information size. Response is length of LEC+ANI DN. For analog routes, the only valid response is seven (7). - AN[...]

462 CIS ANI Digits Manipulation and Gatewa ys Enhancements Prompt Response Description X Remove LEC. - ADDG 0-(8)-99...99 Additional digits used in ANI message if ANIC is NO or if ANIC=YES but the ANI entry associated with the originator of the call is not configured. It is used to complete ANI DN if LEC+ANI DN consists of less than ANSZ digits. Pr[...]

Feature implementation 463 Prompt Response Description - ANIE (0)-N ANI Entry: it is of (0)-N where N=S_SIZE in customer data block. If ANIE=0, no entry is associated with the set. The old mechanism is used for building the ANI message. If ANIE is of 1-N: • If ANIC = YES for the outgoing CIS route where the call takes place, then the components o[...]

464 CIS ANI Digits Manipulation and Gatewa ys Enhancements Prompt Response Description TN Terminal number l s c u Format for Large System and CS 1000E system, where l = loop, s = shelf, c = card, u = unit. cu Format for Small System and Media Gateway 1000B where c = card and u = unit. CUST xx Customer number, as defined in LD 15 ... ... ... KEY xx [...]

Feature implementation 465 Prompt Response Description TYPE: a...a Telephone type. Type ? for a list of possible responses. TN Terminal number l s c u Format for Large System and CS 1000E system, where l = loop, s = shelf, c = card, u = unit. cu Format for Small System and Media Gateway 1000B where c = card and u = unit. CUST xx Customer number, as[...]

466 CIS ANI Digits Manipulation and Gatewa ys Enhancements Prompt Response Description • If ANIC=YES for the outgoing CIS route where the call takes place, then the components of the ANI message are retrieved from the ANI entry in Customer Data Block, if configured. • If the given ANI Entry is not configured, or if ANIC=NO for the outgoing CIS [...]

Feature implementation 467 Prompt Response Description TYPE: ANI Automatic Number Identification .... ... .... ANLD xx...x ANI Listed Directory Number. Only included here for clarification if this prompt appears. Only applies to North American ANI. CIS_ANI (NO) YES Deny/Allow configuration of ANI entries for CIS ANI message. ... ... - R_ SIZE (1)-5[...]

468 CIS ANI Digits Manipulation and Gatewa ys Enhancements Prompt Response Description -MFC_ENT <CR> CAC conversion table to convert MFC CAC into CIS CAC for use on R2MFC routes. aa Xaa Xaa Xbb CAC conversion table entry to be created or modified. CAC conversion table entry to be deleted. CAC conversion table entries between aa and bb to be d[...]

Feature implementation 469 LD 16 - Configure the ANI table entry in the Route Data Bloc k for incoming R2MFC r oute . Prompt Response Description REQ NEW Add new data. TYPE RDB Route Data Block. ... ... ... MFC YES Configure Multifrequency Compelled signaling. - MFCI x MFC Incoming Table. - MFCO x MFC Outgoing Table. ... ... ICOG IAO INC Incoming [...]

470 CIS ANI Digits Manipulation and Gatewa ys Enhancements Prompt Response Description ANIE (0)-x ANI table Entry for Route (configured under prompt R_ENTRY, OVL 15). x = R_SIZE-1. R_Size is the maximum table entry number that can be configured. (R-SIZE is defined in OVL 15). Default table entry is number 0. CISR YES CIS Route ... ... ... - CAC_CON[...]

Feature oper ation 471 LD 88 - Configure the CA C for CIS signaling. Prompt Response Description REQ NEW CHG Add new data. Change existing data. TYPE AUB Authcode Data Block ... ... ... CLAS (0)-115 Classcode value assigned to authcode (NAUT). ... ... ... NCOS (0)-99 Network Class of Service group number. CAC_CIS 0-(3)-9 CIS ANI category code. Fea[...]

472 CIS ANI Digits Manipulation and Gatewa ys Enhancements Nor tel Communication Ser v er 1000 Features and Ser vices Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nor tel Networks .[...]

473 CIS ANI Reception Contents This section contains information on the follo wing topics: "F eature descr iption" (page 473) "Operating parameters" (page 480) "F eature interactions" (page 480) "F eature packaging" (page 480) "F eature implementation" (page 481) "F eature operation" (page[...]

474 CIS ANI Reception the attendant console. The request to receive the ANI information is inv oked b y pressing a calling number display k ey on the attendant console source ke y or on the proprietar y set by pressing the displa y ke y f ollowed b y the trace ke y . Press trace k ey f or active call f or Proprietar y sets and attendant consoles. T[...]

Feature description 475 Solicited ANI request The solicited ANI request is issued upon a manual request from the Meridian 1 proprietar y set using the display k ey or from the attendant console using the trace k ey . The received ANI inf ormation is displa yed on the displa y of the proprietar y set or attendant console and it is also used for the [...]

476 CIS ANI Reception Figure 6 Automatic ANI request for incoming local call (decadic dial pulse mode) Nor tel Communication Ser v er 1000 Features and Ser vices Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nor tel Networks .[...]

Feature description 477 Figure 7 Automatic ANI request f or the MF shuttle call Nor tel Communication Ser v er 1000 Features and Ser vices Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nor tel Networks .[...]

478 CIS ANI Reception Figure 8 Manually solicited ANI request ANI Gatewa ys The ANI digits which are received from the CIS CO par ty as a response to the automatic ANI request are propagated to the system ter minating par ty if it is capable of receiving the CNI digits . The ANI digits are propagated to the f ollowing ter minating types: • R2MFC [...]

Feature description 479 Network (EUR O), Q Signaling (QSIG), DPNSS - the ANI to CLID/OLI mapping is based on the R2MFC CNI to CLID mapping. • CIS trunks - the ANI to ANI mapping is implemented in the framework of the CIS ANI Digits Manipulation and Gate ways Enhancements f eature descr ibed in this document. The ANI information that is received f[...]

480 CIS ANI Reception ANI Digits in CDR The ANI digits are placed in the CDR at the place intended for the R2MFC CNI digits. The CA C ma y be stored in the CDR together with the ANI digits. The presentation of the CA C in the CDR is configured at the route data bloc k lev el as shown in the dash list below . The CA C ma y be either : • placed be[...]

Feature implementation 481 Feature implementation This section contains the overla y procedures required to configure the ANI Reception f eature. If Malicious Call T race is used, turn to the Software F eatures Guide f or detailed MCT implementation instructions. • LD 73 - The response MF A - Multifrequency Advanced has been added to the CISFW p[...]

482 CIS ANI Reception e xpires. The A T O timer should be set at least twice as large as the f ollowing ARD timer . • ANI Request Duration (ARD) timer is added to the route timers, the timer defines how long the CDTI2 card w aits f or the ANI inf or mation after sending the ANI REQUEST line signal. When the ARD timer e xpires f or the first tim[...]

Feature implementation 483 Prompt Response Description FEAT LPTI Loop Timers and additional definitions. CDTI2 YES CDTI2/CSDTI2 card ... ... CISFW MFA Multifrequency Shuttle protocol handling + ANI Reception + Firmware Dial Tone Detection capabilities are supported by the card. - MFSL (0)-3 The MFS signals transmission level. The prompt appears whe[...]

484 CIS ANI Reception Prompt Response Description TYPE RDB Route Data Block. TKTP DID Direct Inward Dial. ... ... ... DTRK YES Digital Trunk Route - DGTP DTI2 Digital Trunk Type ... ... ... ICOG ICT Incoming Trunk. ... ... ... CNTL YES Allows change to controls or timers. TIMR ARD 512-(1024)-2048 ANI Request Duration timer, defines duration of the [...]

Feature oper ation 485 Prompt Response Description (NO) YES NO = do not send automatic request. YES = send automatic request. - ANFT The prompt defines the ANI Failure Treatment option. It is prompted only if the AANI is set to YES. The possible options are: (CONT) FAIL ITDN Provide call to the required destination. Drop call. Transfer call to inte[...]

486 CIS ANI Reception Nor tel Communication Ser v er 1000 Features and Ser vices Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nor tel Networks .[...]

487 CIS T oll Dial T one Detection Contents This section contains information on the follo wing topics: "F eature descr iption" (page 487) "Operating parameters" (page 490) "F eature interactions" (page 490) "F eature packaging" (page 490) "F eature implementation" (page 491) "F eature operatio[...]

488 CIS T oll Dial T one Detection the digits until the repor t. If the repor t does not arr ive bef ore the A T O timer e xpiration, defined in LD 16, the out-pulsing ma y continue , or the call ma y be disconnected and busy tone provided to customer . Outgoing toll CIS DTI2 calls can be made using the indirect or direct connection method (see Fi[...]

Feature description 489 Figure 11 Indirect outgoing toll call with dial tone detection Nor tel Communication Ser v er 1000 Features and Ser vices Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nor tel Networks .[...]

490 CIS T oll Dial T one Detection Figure 12 Direct toll call with dial tone detection Operating parameters This f eature requires the CIS DTI2 card NTCG01AC f or Large Systems. Card NTCG02A C is used in Small Systems. These CIS DTI2 cards hav e increased functionality that allows detection of the CIS toll dial tone. Feature interactions CIS 2 Mbit[...]

Feature implementation 491 • International Supplementar y Features (SUPP) package 131 • Commonwealth of Independent States T runks (CIST) package 221 Feature implementation T ask summar y list The f ollowing is a summar y of the tasks in this section: 1. "LD 73 - Add Multifrequency Advanced (MF A) as a CIS fir mware type." (page 491)[...]

492 CIS T oll Dial T one Detection Prompt Response Description - TIMR ATO 128-(4992)- 65408 ANI timeout timer in milliseconds. For CIS outgoing trunk routes this defines the time delay performed after the out-pulsing of the toll access code. During this delay further out-pulsing is temporarily halted until the special message from the card firmware[...]

493 CLASS: Calling Number and Name Delivery Contents This section contains information on the follo wing topics: "F eature descr iption" (page 493) "Operating parameters" (page 513) "F eature interactions" (page 514) "F eature packaging" (page 518) "F eature implementation" (page 519) "F eature[...]

494 CLASS: Calling Number and Name Delivery The calling number and/or calling name data is delivered from the system to the CLASS sets using FSK signaling by a CLASS modem (CMOD) unit. The CMOD units are configured using LD 13. They are suppor ted by an Extended CLASS Modem (XCMC) IPE line card, the NT5D60AA. Up to 255 CMOD units ma y be configur[...]

Feature description 495 Figure 14 System resource allocation when a new call begins to ring on the CLASS set Figure 15 System resource allocation during the CND delivery interval Nor tel Communication Ser v er 1000 Features and Ser vices Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nor[...]

496 CLASS: Calling Number and Name Delivery Figure 16 System resource allocation after the CND deliver y interval Configure CND Class of Ser vice on CLASS sets In LD 10, the system administrator may configure a CLASS set to deliver both Calling Number Deliv er y , Calling Name Deliv er y , or both. T o activate only Calling Number Deliv er y , th[...]

Feature description 497 name inf or mation (see the "Calling name information" (page 498) section on "Calling name inf or mation" (page 498) ) per the Bellcore CLASS CND delivery standard. T o activate both Calling Number Delivery and Calling Name Delivery , the station set is to be configured with both the CLASS Calling Number[...]

498 CLASS: Calling Number and Name Delivery • If the CLID entry of the or iginating DN specifies that it is to be identified by its local number (CLASS_FMT = LCL in LD 15), then the local public number associated with the originating DN is delivered, (if the CLID is longer than 10 digits, only the first 10 is delivered). The local public numbe[...]

Feature description 499 F or an ISDN tr unk-to-CLASS set call, the calling name delivered to the CLASS set is the calling name received from the incoming ISDN tr unk (if the calling name is longer than 15 characters, only the first 15 is delivered). If the calling name is defined as presentation denied (the or iginating set has Displa y Name Deni[...]

500 CLASS: Calling Number and Name Delivery This engineering section e xamines the inter-group junctor bloc king issue and provides recommend engineering rules to alleviate potential network congestion problems . In general, the engineering effor t for CLASS f eature can be classified into three categories: A new site f ollowing engineering rules [...]

Feature description 501 Figure 17 A system with a two-gr oup network Note that traffic to a CLASS set can be originated from a non-CLASS set, another CLASS set or an incoming trunk. Since trunks hav e more traffic impact on junctor bloc king, they are used to illustrate the f eature operation, howe v er , both sets and trunks can be traffic sour[...]

502 CLASS: Calling Number and Name Delivery The CND information of a traffic source (A) is a system information, which is obtained by the system when a call is or iginated. During the two-second ringing per iod of the CLASS set B, A’s CND is deliv ered to CMOD through SSD messages (using a signaling channel only). When the CND inf or mation is s[...]

Feature description 503 traffic flo w at junctors, the capacity of a netw or k group in terms of CLASS sets is summar ized in T able 9 "Maximum CLASS sets per group (based on inter-group junctor capacity limitation)" (page 503) . The entr y in the Ta b l e 9 "Maximum CLASS sets per group (based on inter-group junctor capacity limit[...]

504 CLASS: Calling Number and Name Delivery A single group system can hav e as many CLASS sets as each loop allows. The engineering of the system is not diff erent from that of non-CLASS sets, since there is no intergroup junctor inv olved. The only engineering required is to find the required number of CMOD units from T able 10 "CMOD unit ca[...]

Feature description 505 CLASS Set 268- 332 333- 401 402- 473 474- 548 549- 625 626- 704 705- 785 786- 868 CMOD Unit 9 1 01 11 21 31 41 5 1 6 CLASS Set 869- 953 954- 1039 1040-1 126 1127-1 214 1215-1 298 1299-1 388 1389-1 480 1481-1572 CMOD Unit 17 18 19 20 21 22 23 24 CLASS Set 1573-1 665 1666-1 759 1760-1 854 1855-1 949 1950-2 046 2047-2 142 2143-[...]

506 CLASS: Calling Number and Name Delivery When the above rules are not fully met, continue the system engineer ing by f ollowing the procedure in the ne xt subsection. Re-configuration may be required (when engineering rules are not fully f ollowed) When above rule (2) can not be satisfied in a new site or an e xisting one, the f ollowing guide[...]

Feature description 507 1. Example 1: No re-configuration A 2-group system ser ving an office is expected to con vert 400 analog sets to CLASS sets. Currently , 100 of them are located in group 0, where all incoming trunks are located, and the remaining 300 sets are in group 1. Assume that g roup 1 is also equipped with 800 non-CLASS sets. How ma[...]

508 CLASS: Calling Number and Name Delivery The final decision depends on the specific situation of a site. General engineering guidelines for Call Center applications Configurations following engineering rules (no re-configuration required) The f ollowing engineering r ules should be follo wed to a void the need to re-configure a s witch to a[...]

Feature description 509 6. Conv er t trunks (1 tr unk = 4 sets), and agent set (1 agent set = 4 sets) to equivalent sets bef ore using T able 9 "Maximum CLASS sets per group (based on inter-group junctor capacity limitation)" (page 503) to find junctor traffic threshold. 7. If the threshold in T able 9 "Maximum CLASS sets per group[...]

510 CLASS: Calling Number and Name Delivery A two-group system ser ving a call center is e xpected to upgrade 300 analog sets (100 administrativ e sets and 200 agent sets) to CLASS sets. The 100 administrative sets are located in group 0, where are also located all incoming tr unks. The 200 agent sets are in group 1, which will continue to be used [...]

Feature description 511 Move the 100 CLASS sets from group 0 to group 1, or Equip the 200 CLASS agent sets and the XCMC pack in group 0, or Move 640 non-CLASS sets (=2400-1760) from group 1 to group 0 to avoid threshold violation, or Move 100 CLASS sets from group 1 to group 0 and split the 17 CMOD units to 10 for group 0 and 7 for group 1; however[...]

512 CLASS: Calling Number and Name Delivery Move 100 CLASS sets and 400 incoming trunks from group 0 to group 1; all above 3 violations are removed by this re-configuration: (1) CLASS sets in group 0 is 100, (2) 400 CLASS agent sets and 400 incoming trunks with COI are in the same group (group 1), (3) the number of equivalent sets in group 1 for th[...]

Operating parameters 513 It should be noted that although CMOD units are equipped according to the traffic requirement of CLASS sets in a network group for the intergroup junctor traffic consideration, they are a system resource shared by the whole system. Operating parameters Dialed Number Identification System (DNIS) is not suppor ted by the C[...]

514 CLASS: Calling Number and Name Delivery this time, the CLASS set cannot displa y new CND inf or mation. Though the system deliv ers the CND inf or mation per taining to a ne w call, there is no guarantee that the CLASS set will displa y the delivered inf ormation. Feature interactions Attendant Call Extension When an attendant extends a call to[...]

Feature inter actions 515 Dial Intercom The CLASS Calling Name and Number class of ser vice cannot be configured on Dial Intercom Group sets. Direct Inward System Access (DISA) If a call is made to a CLASS set using DISA dialing, then the Calling Name and Number delivered to the CLASS set is that of the incoming tr unk and not the DISA DN. This is[...]

516 CLASS: Calling Number and Name Delivery When a set makes a Group Call to a CLASS set with Calling Name Deliv er y active , the calling name unknown indicator is deliv ered in place of the calling name. Hotline When a Hotline call is made to a CLASS, then the Calling Name and Number is delivered in the same manner as when a call is presented to [...]

Feature inter actions 517 Integrated Services Digital Network When an incoming Integrated Ser vices Digital Network (ISDN) trunk call is presented to a CLASS set with Calling Number Delivery active , the calling number deliv ered to the CLASS set is one of the f ollowing: • If the incoming CLID is defined as displa y denied (the originating set [...]

518 CLASS: Calling Number and Name Delivery VIP A utomatic W akeup When an attendant makes a VIP A utomatic W akeup call to a CLASS, then the Calling Name and Number is deliv ered in the same manner as when the attendant makes a call to the CLASS set using nor mal dialing. Virtual Network Services (VNS) When an incoming VNS trunk call is presented [...]

Feature implementation 519 Feature implementation T ask summar y list The f ollowing is a summar y of the tasks in this section: 1. "LD 15 - Configure the CLASS CLID parameters in the Customer Data Block." (page 519) Configure the CLASS CLID par ameters in the Customer Data Bloc k. 2. "LD 10 - Configure the CLASS Calling Name and [...]

520 CLASS: Calling Number and Name Delivery Prompt Response Description - ENTRY aaaa Xaaaa Xaaaa Xbbbb <CR> aaaa = CLID entry to be configured. Xaaaa = CLID entry to be deleted. Xaaaa Xbbbb = CLID entries to be deleted. aaaa and bbbb must be a value between 0 and (SIZE-1). The action for the entry is saved to system memory after the CLID entr[...]

Feature implementation 521 Prompt Response Description ... DN x..x yyyy Directory Number for this set (x..x) and CLID entry associated with this set (ENTRY configured in LD 15). (CNUD) CNUA CNUS (CNAD) CNAA CLASS Calling Number Delivery Denied. CLASS Calling Number Multiple Data Format Allowed. CLASS Calling Number Single Data Format Allowed. CLASS[...]

522 CLASS: Calling Number and Name Delivery Feature operation No specific operating procedures are required to use this f eature. Nor tel Communication Ser v er 1000 Features and Ser vices Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nor tel Networks .[...]

523 CLASS: Visual Message W aiting Indicator Contents This section contains information on the follo wing topics: "F eature descr iption" (page 523) "Operating parameters" (page 527) "F eature interactions" (page 528) "F eature packaging" (page 529) "F eature implementation" (page 529) "F eatur[...]

524 CLASS: Visual Message W aiting Indicator After all messages are retriev ed, the visual indicator is cleared. The CLASS VMWI f eature will not be able to tur n off the message waiting indicator until the CLASS set has returned to the idle state, e ven though all of the messages hav e been retr ie ved b y the user . The CLASS VMWI f eature suppor[...]

Feature description 525 message being deliv ered to the CLASS set. The same operation and system resource allocation applies for an OFF message being sent, except that the contents of the message would be diff erent. Figure 18 CLASS set is in idle state Nor tel Communication Ser v er 1000 Features and Ser vices Fundamentals — Book 2 of 6 (C) NN43[...]

526 CLASS: Visual Message W aiting Indicator Figure 19 CLASS VMWI ON message in the process of being delivered to the CLASS set Figure 20 CLASS VMWI has been delivered to the CLASS set Nor tel Communication Ser v er 1000 Features and Ser vices Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–200[...]

Operating parameters 527 Operating parameters This f eature has been dev eloped for the Nor th American residential mar ket, as well as f or the small b usiness, hospitality , schools and universities , nursing homes and hospitals, and mobile home markets . When a craftsperson uses LD 10 to administer a ser vice change to a CLASS set, if the system[...]

528 CLASS: Visual Message W aiting Indicator Feature interactions Attendant Console When a CLASS set that is on a call with the attendant goes on-hook, the call will not be released until the attendant releases the call. The CLASS VMWI f eature will wait until the call is actually disconnected bef ore sending the VMWI message to the CLASS set that [...]

Feature implementation 529 P ermanent Hold When a CLASS set is placed on per manent hold, the set is still treated as though it is presented with a telephone call. The CLASS VMWI feature will not send the VMWI message to the CLASS set to turn the visual indication ON or OFF , until the set actually goes on-hook or the call is not presented to the s[...]

530 CLASS: Visual Message W aiting Indicator Prompt Response Description cu Format for Small System and Media Gateway 1000B where c = card and u = unit. CUST xx Customer number, as defined in LD 15 ... DN xxxx Directory Number for the set ... CLS Class of Service for the CLASS set MWA LPD Message Waiting Allowed. Visual Indication (Lamp) Denied. At[...]

Feature oper ation 531 f or up to 2 1/2 hours, is done on the CLASS set until another CMOD unit is f ound or the CLASS set is enabled, bef ore a VMWI message is actually sent to the set to perform visual indication. LD 77 LD 77 is used to monitor CLASS VMWI messaging. Feature operation No specific operating procedures are required to use this f ea[...]

532 CLASS: Visual Message W aiting Indicator Nor tel Communication Ser v er 1000 Features and Ser vices Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nor tel Networks .[...]

533 CLID Name Enhancement and CLID B Nor tel Communication Ser v er 1000 Features and Ser vices Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nor tel Networks .[...]

534 CLID Name Enhancement and CLID B Nor tel Communication Ser v er 1000 Features and Ser vices Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nor tel Networks .[...]

535 CLID on Analog T runks f or Hong K ong (A-CLID) Contents This section contains information on the follo wing topics: "F eature descr iption" (page 535) "Operating parameters" (page 538) "F eature interactions" (page 539) "F eature packaging" (page 540) "F eature implementation" (page 540) "[...]

536 CLID on Analog T r unks for Hong K ong (A-CLID) — Calling P ar ty Number information can be tandemed over all ISDN and R2MFC interfaces — Calling P ar ty Name information can be tandemed only on SL1 and QSIG ISDN interf aces. R2MFC does not suppor t name inf or mation. • T er minals — attendant consoles, telephones (CLASS, 2208 with dis[...]

Feature description 537 Figure 21 System structure for CLID delivery T able 11 "F ormat of CLI information" (page 538) shows the display f or mat f or different combinations of analog CLI information. If you do not receive the calling number ("P" or "O" is receiv ed as the reason f or absence), the displa y shows the P[...]

538 CLID on Analog T r unks for Hong K ong (A-CLID) If you do not receive either the calling name, or its reason f or absence, then the displa y shows "UNA V AILABLE". Ta b l e 1 1 Format of CLI information Calling Number Reason for Absence of Calling Number Calling Name Reason for Absence of Calling Name Display Format 491893021 - JOHN S[...]

Feature inter actions 539 If the call is estab lished, and you initialize the system, the call is restored. Howe v er , maintaining the display ed information is not guaranteed. If system initialization occurs after the A-CLID call is in the agent queue, the A CD module must displa y the CLID inf or mation after the call is established. If the cycl[...]

540 CLID on Analog T r unks for Hong K ong (A-CLID) CLASS: Calling Number and Name Delivery The analog CLI inf ormation is given to the XCMC ser vice pack to pro vide number and name display to analog CLASS telephones. The CLASS telephones can only displa y the CLI inf or mation when the incoming CO call is auto-terminated on that telephone. F or c[...]

Feature oper ation 541 Prompt Response Description .... .... CLS CLIA (CLID) Class of Service options for trunks. Calling Line Identification Allowed Calling Line Identification Denied (default) .... .... Feature operation No specific operating procedures are required to use this f eature. Nor tel Communication Ser v er 1000 Features and Ser vices[...]

542 CLID on Analog T r unks for Hong K ong (A-CLID) Nor tel Communication Ser v er 1000 Features and Ser vices Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nor tel Networks .[...]

543 Collect Call Bloc king Contents This section contains information on the follo wing topics: "F eature descr iption" (page 543) "Operating parameters" (page 545) "F eature interactions" (page 546) "F eature packaging" (page 548) "F eature implementation" (page 549) "F eature operation" [...]

544 Collect Call Blocking Classes of Ser vice and prompts hav e been introduced to inhibit specific users from receiving collect DID and Central Office calls. These can be configured f or the follo wing: • analog (500/2500 type) telephones and Meridian 1 propr ietar y telephones through the Collect Call Blocking Allowed/Denied (CCBA/CCBD) Clas[...]

Operating parameters 545 Operating parameters The Collect Call Bloc king f eature suppor ts both analog and DTI2 tr unks, and the f ollowing Intelligent P eripheral Equipment (IPE) cards: • the NTCK16BB Extended Flexib le CO T T runk Card (XFCO T) with firmware flash timing • the NT8D14BA Enhanced Extended Universal T runk Card (EXUT) contain[...]

546 Collect Call Blocking F or data calls, all calls is ans wered with the CCB ans wer signal, if CCB is enabled. This ma y hav e an effect on data protocols, while CCB signaling is taking place. If fir mware timing is used (FWTM = YES in Overla y14) for sending the CCB flash, the CCB2 timer is downloaded to the card bef ore sending the firmware[...]

Feature inter actions 547 A utomatic Call Distribution Overflow If an A CD call from a route with CCB enabled is div er ted to an ov erflow A CD DN and ans wer super vision has not already been provided, the ans wer signal retur ned to the CO depends on the source ACD queue from where the call came. If the source A CD queue has CCB enabled, the C[...]

548 Collect Call Blocking If some of the mail bo xes are allo wed to receiv e collect calls, this ma y be a problem. A possible solution is to configure two A CD queues on the system to access Mer idian Mail. One queue would hav e collect calls allowed and the second queue would hav e collect calls denied. Network A utomatic Call Distrib ution The[...]

Feature implementation 549 Feature implementation T ask summar y list The f ollowing is a summar y of the tasks in this section: 1. "LD 16 - Enab le Collect Call Blocking on a route and configure timers." (page 549) Enable Collect Call Blocking on a route and configure timers. 2. "LD 14 - Setup the fir mware timing f or XFCO T and[...]

550 Collect Call Blocking Prompt Response Description M911_ANI NO M911 route. Must be set to NO to enable CCB. ... ISDN NO ISDN route. Must be set to NO to enable CCB. ... ICOG IAO ICT OGT Incoming and outgoing, incoming, or outgoing. Must be either IAO or ICT to enable CCB. Must be either IAO or OGT to get the CCBA prompt for outgoing calls. ... C[...]

Feature implementation 551 Prompt Response Description FWTM (NO) YES Firmware timing for flash. Enter YES to enable firmware timing. CUST xx Customer number, as defined in LD 15 RTMB Route number and Member Number 0-511 1-4000 Range for Large System and CS 1000E system. 0-127 1-4000 Range for Small System and Media Gateway 1000B. SUPN YES Answer su[...]

552 Collect Call Blocking Prompt Response Description TN Terminal number l s c u Format for Large System and CS 1000E system, where l = loop, s = shelf, c = card, u = unit. cu Format for Small System and Media Gateway 1000B where c = card and u = unit. ... CLS (CCBD) CCBA (Deny) allow Collect Call Blocking. LD 23 - Enable Collect Call Blocking on A[...]

Feature oper ation 553 Prompt Response Description ... CCBA (NO) YES (Deny) allow Collect Call Blocking. Feature operation No specific operating procedures are required to use this f eature. Nor tel Communication Ser v er 1000 Features and Ser vices Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 199[...]

554 Collect Call Blocking Nor tel Communication Ser v er 1000 Features and Ser vices Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nor tel Networks .[...]

555 Conference W arning T one Enhancement Contents This section contains information on the follo wing topics: "F eature descr iption" (page 555) "Operating parameters" (page 556) "F eature Interactions" (page 556) "F eature packaging" (page 556) "F eature implementation" (page 556) "F eature o[...]

556 Conference W ar ning T one Enhancement f or the Conf erence Warning T one can be programmed to be distinctively diff erent from the tone and cadence produced by the Intrusion T one given by such f eatures as Barge-In, Break-In, or Busy V erify . Operating parameters This f eature only applies to the Cabinet system. The Conf erence W ar ning T o[...]

Feature implementation 557 LD 56 - Configure Conference W arning T one Prompt Response Description REQ CHG Modify existing data. TYPE FTC Flexible Tones and Cadences data block. TABL 0 FTC table number 0. Only table number 0 can be used to make changes to the Conference Warning Tone. ... RING NO Modify the ringing feature definitions. HCCT YES Mod[...]

558 Conference W ar ning T one Enhancement Feature operation No specific operating procedures are required to use this f eature. Nor tel Communication Ser v er 1000 Features and Ser vices Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nor tel Networks .[...]

559 Conference Contents This section contains information on the follo wing topics: "F eature descr iption" (page 559) "Operating parameters" (page 560) "F eature interactions" (page 561) "F eature packaging" (page 570) "F eature implementation" (page 571) "F eature operation" (page 572) F[...]

560 Conference Conf erence Control disconnects an unwanted third par ty (trunk only) from a three-par ty conf erence. Analog (500/2500 type) telephone users implement this feature b y means of s witchhook flash. T elephones with the six-par ty conf erence capability implement Conf erence Control by dialing SPRE + 87. It is recommended that all ana[...]

Feature inter actions 561 A warning tone is av ailable f or conference calls. When the option is enabled, the tone lets callers know that they are entering a conference call. The s witch for this option is preset to disable the warning tone. F or information on the switch settings f or the NT8D17 Conf erence/TDS card, ref er to Circuit Card Ref ere[...]

562 Conference Once the last set inv olved in a conference call disconnects , a search is made of all tr unks remaining in the conf erence call to determine which trunk has been established in the call for the longest period of time. This trunk becomes the chargeable TN. Once this trunk disconnects, the process is repeated so a new chargeab le TN c[...]

Feature inter actions 563 Call Forward All Calls On analog (500/2500 type) telephones, Call Forw ard All Calls can be activated or canceled during a conf erence call. Call Forward by Call T ype Calls modified b y Conf erence receive Call F orward b y Call T ype treatment f or the conferenced telephone. If par ty A calls par ty B , and B tr ies to [...]

564 Conference When a switchhook flash transf ers calls on analog (500/2500 type) telephones with three-par ty conf erence (C6A) Class of Ser vice, the transf erring par ty goes on hook, leaving the other two par ties established. T elephones with a C6A Class of Ser vice inv olved in a conf erence having more than three par ties must add the last [...]

Feature inter actions 565 China - Super vised Analog Lines If a terminal device ans wers an incoming call and then initiates a conf erence, no batter y rev ersal answ er super vision signal is e xtended to the ter minal de vice when new par ties of the conference ans wer . Howe v er , a hook flash disconnect super vision signal is extended to the [...]

566 Conference Dial Intercom If an analog (500/2500 type) telephone is par t of a Dial Intercom Group (DIG), the user of the telephone can conference only with another user whose telephone is within the same Dial Intercom Group (DIG). Digital Private Signaling System 1 (DPNSS1) Executive Intrusion Ex ecutive Intrusion is denied if the requested par[...]

Feature inter actions 567 In-Band Automatic Number Identification If an agent activ ates the Conf erence f eature while active on an In-Band A utomatic Number Identification (IANI) call, the display is cleared. The displa y remains clear while the Conf erence call is active . If the conf erenced par ty releases first, the ANI number appears on t[...]

568 Conference Message Registration The par ty that originates a call is charged. The charge cannot be mov ed to another par ty using Conference . Multi-P ar ty Operations Current Conf erence feature f or analog (500/2500 type) telephones with C6A is not aff ected by conf erence with TSA Class of Ser vice. Multi-P ar ty Operations - Call Join The C[...]

Feature inter actions 569 Off-Hook Alarm Security The Off-Hook Alar m Secur ity (OHAS) line lock out treatment occurs when a telephone associated with an OHAS DN initiates a Conf erence call and the ASTM expires . Only the Conf erence initiator receives the OHAS treatment; other conf erees remain in Conference . If the initiator of the Conference c[...]

570 Conference Ring Again This f eature cannot be activated during a conference call. Station Activity Records F or a set with Class of Ser vice Call Detail Monitor ing Allowed (CDMA) inv olved in a call with a trunk, a Station Activity Record is produced only when that set conf erences in the first par ty . Conf erencing of all subsequent par tie[...]

Feature implementation 571 Feature implementation T ask summar y list The f ollowing is a summar y of the tasks in this section: 1. "LD 10 - Enable Conf erence 3 or Conference 6 f or analog (500/2500 type) telephones." (page 571) Enable Conf erence 3 or Conference 6 f or analog (500/2500 type) telephones. 2. "LD 11 - Enab le Conferen[...]

572 Conference Feature operation T o add a new par ty to an established call on a Meridian 1 proprietar y telephone, f ollow these steps: Procedure 2 Add a ne w par ty to an established call on a Meridian 1 proprietary telephone Step Action 1 Press Conference . The first par ty is on hold and you receiv e a dial tone. 2 Dial the number of the ne w[...]

Feature oper ation 573 —End— Nor tel Communication Ser v er 1000 Features and Ser vices Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nor tel Networks .[...]

574 Conference Nor tel Communication Ser v er 1000 Features and Ser vices Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nor tel Networks .[...]

575 Console Operations Contents This section contains information on the follo wing topics: "F eature descr iption" (page 575) "Operating parameters" (page 576) "F eature interactions" (page 576) "F eature packaging" (page 576) "F eature implementation" (page 577) "F eature operation" (pag[...]

576 Console Operations • When a A CG is in Night Ser vice, a call to that A CG is redirected to the customer or trunk night DN, or to a night A CG (LD 15 option NCA/NCD). Queue Thermometer This par t of the feature applies to a special console which has four single-digit numeric displays . Each display can be configured to show the number of att[...]

Feature oper ation 577 Feature implementation T ask summar y list The f ollowing is a summar y of the tasks in this section: 1. "LD 15 - Configure the Console Presentation feature." (page 577) Configure the Console Presentation feature . 2. "LD 15 - Configure the Queue Ther mometer feature ." (page 577) Configure the Queue T[...]

578 Console Operations Nor tel Communication Ser v er 1000 Features and Ser vices Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nor tel Networks .[...]

579 Console Presentation Gr oup Le vel Services Contents This section contains information on the follo wing topics: "F eature descr iption" (page 579) "Operating parameters" (page 580) "F eature interactions" (page 580) "F eature packaging" (page 581) "F eature implementation" (page 581) "F ea[...]

580 Console Presentation Group Lev el Ser vices Each CPG can go into Night Ser vice mode independent of the other groups. • Recorded Announcement (RAN) Each CPG can hav e its own recorded ov erflow announcements. Operating parameters Console Presentation Group (CPG) ser vices and Depar tmental Listed Director y Numbers (DLDN) are mutually e xclu[...]

Feature implementation 581 Network-Wide Listed Directory Number CPG does not work with the network par t of Network-Wide Listed Director y Number (LDN) because CPG is not suppor ted by Network Attendant Ser vice, which the network par t requires. This feature does , howe ver , provide two additional LDNs for each Console Presentation Group . Night [...]

582 Console Presentation Group Lev el Ser vices Prompt Response Description TYPE CPG Console Presentation Group data block. CUST xx Customer number, as defined in LD 15 AGNO 0-63 Attendant Console Group number. ANUM 1-63 1-63 Attendant console numbers. LD 93 - Assign tenants to an attendant group number . Prompt Response Description REQ CHG Change.[...]

Feature oper ation 583 Prompt Response Description NIT3 xxxx Third NTOD DN. TIM3 hhmm Time for Third NTOD DN. NIT4 xxxx Fourth NTOD DN. TIM4 hhmm Time for Fourth NTOD. ICI xx aaa Incoming Call Indicators (ICI). AQTT 0-(30)-255 Attendant queuing threshold. AODN xxxx Attendant overflow DN. CWCL (0)-255 (0)-255 Number of waiting calls, lower threshold[...]

584 Console Presentation Group Lev el Ser vices Nor tel Communication Ser v er 1000 Features and Ser vices Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nor tel Networks .[...]

585 Conte xt-sensitive soft keys Feature description Conte xt-sensitive soft ke ys provide dynamic functionality to the IP Phones similar to that currently suppor ted on the M39xx digital telephone ser ies. Conte xt-sensitive soft ke ys are located directly below the LCD screen on the IP Phone. The soft k ey label abov e each k ey dynamically chang[...]

586 Context-sensitiv e soft ke ys Ta b l e 1 2 LD 11 - Configure soft keys Prompt Response Description REQ NEW Configure a new soft key TYPE xxxx Type of telephone CUST xx Customer number TN ... ... KEY x aaa yyy (cccc or D) xx = Key number aaa = Key name or function (SCR/MCR/PVN/PVR/SCN yyyy = DN cccc = CLID table entry of (0)-N, where N = the va[...]

Operating parameters 587 Key Number Feature Name Description 20 Ring Again (RGA) After a busy tone is received, the Ring Again feature alerts the caller once the line becomes free. 21 Call Park (PRK) Call Park places a call in a parked state, similar to hold, where it can be retrieved by an Attendant Console or telephone. A parked call must have an[...]

588 Context-sensitiv e soft ke ys • IP Phone 1110, 1120E, 1140E, and 1150E • IP Phone 2033 • WLAN Handsets 2210, 2211, and 2212 Feature restrictions Conte xt-sensitive soft ke ys are suppor ted on the Sur viv able Remote Gatew ay (SRG) in nor mal mode only . Feature interactions When the Context-sensitiv e soft keys on the IP Phone are used b[...]

Feature oper ation 589 Feature operation The follo wing table identifies what is displa yed on the IP Phone LCD screen when in a specific call state. Ta b l e 1 4 Call state screens Call state Action Display Default Idle Key map download message is sent to the telephone and the default idle state appears. For IP Phone 2001, 2002, 1110, 1120E, and[...]

590 Context-sensitiv e soft ke ys Call state Action Display Reorder If an invalid number is dialed, the reorder state screen appears. Release and try again Established (Active) Call After a call is established there are two layers of soft keys available. Press the More key to toggle between these layers. Layer 1: Conf Trans Park More... Layer 2: Pr[...]

Using call features 591 Feature Action Display Ring Again Activate—screen 2 After the busy party is free, the IP Phone sends a short alerting tone. Ring again ready, Select a line RING AGAIN >RingAg Forward Callers Redial Cancel Ring Again Press the >RingAgn soft key to cancel and return to the idle state. Forward Callers Redial Conference [...]

592 Context-sensitiv e soft ke ys CallPilot voice-mailbo x-related soft keys The f ollowing table identifies the soft keys in CallPilot as they relate to the IP Phone dialpad. CallPilot soft ke ys can be used instead of the telephone dialpad. Note: CallPilot-related soft ke ys are only av ailable if the CallPilot voice mailbo x is accessed from an[...]

CallPilot voice-mailbo x-related soft ke ys 593 Feature Action on CallPilot Equivalent on telephone Goodbye Press the Goodbye (Bye) key to exit the voice message system. Press 8, 3 on the dialpad. More... Use the More key to toggle back to layer 1. Nor tel Communication Ser v er 1000 Features and Ser vices Fundamentals — Book 2 of 6 (C) NN43001-1[...]

594 Context-sensitiv e soft ke ys Nor tel Communication Ser v er 1000 Features and Ser vices Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nor tel Networks .[...]

595 Contr olled Class of Ser vice Contents This section contains information on the follo wing topics: "F eature descr iption" (page 595) "Operating parameters" (page 595) "F eature interactions" (page 596) "F eature packaging" (page 597) "F eature implementation" (page 597) "F eature operation[...]

596 Controlled Class of Ser vice Feature interactions A uthorization Code The A uthor ization Code ov err ides a telephone’s CCOS restr iction lev el. Conference If CCOS is activated at a telephone inv olved in a conf erence call, established Central Office or toll calls are not affected. The CCOS restr iction lev el is applied immediately , and[...]

Feature implementation 597 Room Status Y ou can change the access limitations for room telephones from the BGD or from a telephone equipped with a Room Status ke y (RMK). Scheduled Access Restrictions During nor mal hours, CCOS limitations override normal telephone limitations. During off-hour periods or times when a Scheduled Access Restrictions ([...]

598 Controlled Class of Ser vice LD 15 - Enable CCOS f or a customer . Prompt Response Description REQ: CHG Change. TYPE: CCS Controlled Class of Service options CUST 0-99 0-31 Customer number For Large Systems For Small Systems - CCRS UNR CUN CTD TLD SRE FRE FR1 FR2 Unrestricted. Conditionally unrestricted. Conditionally toll-denied. Toll-denied. [...]

Feature oper ation 599 LD 11 - Chang e CCOS controlling telephone assignments on Meridian 1 proprietary telephones. Prompt Response Description REQ: CHG Change. TYPE: a...a Telephone type. Type ? for a list of possible responses. TN Terminal number l s c u Format for Large System and CS 1000E system, where l = loop, s = shelf, c = card, u = unit. c[...]

600 Controlled Class of Ser vice Nor tel Communication Ser v er 1000 Features and Ser vices Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nor tel Networks .[...]

601 Contr olled Class of Ser vice , Enhanced Contents This section contains information on the follo wing topics: "F eature descr iption" (page 601) "Operating parameters" (page 601) "F eature interactions" (page 602) "F eature packaging" (page 602) "F eature implementation" (page 602) "F eatur[...]

602 Controlled Class of Ser vice, Enhanced Feature interactions Attendant Administration This feature cannot change Controlled Class Ser vice Restr ictions (CCRS), ECC1 or ECC2, but can assign CLS ke ys to cer tain telephones. Attendant Supervisory Console When the attendant is in the super visor y mode, CCOS progr amming is prohibited. A uthorizat[...]

Feature implementation 603 Define the Class of Ser vice limitations for the system. 2. "LD 11 - Assign ke ys for the controller telephone." (page 604) Assign ke ys for the controller telephone. 3. "LD 10 - Configure controlled analog (500/2500 type) telephones ." (page 604) Configure controlled analog (500/2500 type) telephon[...]

604 Controlled Class of Ser vice, Enhanced LD 11 - Assign keys f or the controller telephone . Prompt Response Description REQ: CHG Change. TYPE: a...a Telephone type. Type ? for a list of possible responses. TN Terminal number l s c u Format for Large System and CS 1000E system, where l = loop, s = shelf, c = card, u = unit. cu Format for Small Sy[...]

Feature oper ation 605 Prompt Response Description TN Terminal number l s c u Format for Large System and CS 1000E system, where l = loop, s = shelf, c = card, u = unit. cu Format for Small System and Media Gateway 1000B where c = card and u = unit. KEY xx COS Key number for CCOS controller key on attendant console. xx = key number (must be greater[...]

606 Controlled Class of Ser vice, Enhanced Note that this is a toggle: If CCOS is already active, pressing the k ey will change the CCOS state to inactive. Check the CCOS lamp to determine if CCOS is already active. 3 Dial the PDN of the telephone to be changed and press CCOS . The console’s display shows the DN of the changed telephone. A 0 (zer[...]

607 Con ver g ed Office The multimedia strategy of many CS 1000 customers is based on deploying the Microsoft ® Office Communicator soft clients and Live Communications Ser ver . This strategy enables the introduction of multimedia capabilities using popular instant messenger (IM) clients without the need to install and suppor t additional deskt[...]

608 Conv erged Office Nor tel Communication Ser v er 1000 Features and Ser vices Fundamentals — Book 2 of 6 (C) NN43001-106 02.04 Standard Release 5.5 9 May 2008 Copyright © 1994–2008, Nor tel Networks .[...]

609 Corporate Directory Contents This section contains information on the follo wing topics: "F eature descr iption" (page 609) "Operating parameters" (page 610) "F eature interactions" (page 611) "F eature packaging" (page 611) "F eature implementation" (page 611) "F eature operation" (pa[...]

610 Corporate Director y F or inf ormation on the Cor porate Director y f eature f or M3900 series telephones, refer to T elephones and Consoles Fundamentals (NN43001-567) . Operating parameters The follo wing telephones suppor t the Cor porate Director y feature: • IP Phone 2002 • IP Phone 2004 • IP Phone 2007 • IP Phone 1120E • IP Phone[...]

Feature implementation 611 F or a sample database where the aver age length is 29.5 characters, see T able 17 "Memor y requirements based on database size" (page 611) for the Call Ser ver memor y requirements. Ta b l e 1 7 Memory requirements based on database size Call Server RAM needed Database size (rounded to nearest 1000) Call Server[...]

612 Corporate Director y Prompt Response Description ... CLS (CRPD) CRPA Enable or disable the Corporate Directory feature for this TN. Feature operation Ref er to "Accessing the Cor porate Director y" (page 612) to access the Cor porate Director y on the IP Phones. Accessing the Corporate Director y Step Action 1 Press the Directory ke y[...]

Feature oper ation 613 Special characters The special character set includes all characters from the e xtended por tion of the ASCII character set. The e xtended ASCII character set that suppor ts the IP Phone’s current language is the char acter set that appears in the edit mode. The special character set contains up to 130 characters. It is dis[...]

614 Corporate Director y • CardView—not a vailab le for IP Phone 2002 If a search was successful and entries were f ound in the director y , the first match displa ys on the screen. If there is no match to the search quer y , you can choose to either start a new search or change the inf or mation in the initial search. ListView The ListVie w s[...]

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Nor tel Communication Ser ver 1000 F eatures and Ser vices Fundamentals — Book 2 of 6 (C) Copyright © 1994–2008, Nor tel Networks All Rights Reser ved. Publication: NN43001-106 Document status: Standard Document version: 02.04 Document date: 9 May 2008 T o provide f eedback or to report a problem with this document, go to h ttp://www .nor tel.[...]