Nortel Networks P0992639 01 manual

Norsta r, Meri dian an d Compa nion are trademar ks of Nortel Networks © N or te l N et wor ks 2002 Companion Modular ICS Installer Guide 1-800-4 N ORTEL www.nortelnetworks.com/ nors tar P09926 39 01 Pr inted in Canada (to be used w it h MICS-XC sof tware) Return to Menu[...]

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P0992639 01 Modular ICS Comp anion Installer Guide Table of Cont ents Regulations 1 Federal Commu nications C ommission (U.S. only) 1 Compani on Base Stations 1 Activ ati on (U.S . only) 1 Saf ety 2 Nors tar C omp ani on basi cs 3 What’s new with Norstar 5 Plann ing th e in stal latio n 7 Plann ing checklist 7 Requ ired equipment and suppli es 7 [...]

iv / Modular ICS Companion Installer G uide P0992639 01 Installing ext er na l antenna a nd lightning surge arrestor procedure s f or Canad a 41 Power ing u p the syste m 49 Prog ram ming 51 Installat ion programming 51 Program ming tools 52 The Norst ar Programming Record 52 Exiting p rogramming 52 Viewing your programming updates 53 Templ at e de[...]

/ v P0992639 01 Modular ICS Comp anion Installer Guide T o register the C3050 8 0 T o confir m t hat the C3050 i s regi stered 82 Deregistering t he C3050 83 T o dere gist er the C3 050 83 Meas uring RSSI for a C3050 84 T o meas ure undirec ted RSS I 84 Measuri ng directed RS SI 85 Registering t he C3020 (Canada o nly) 86 T o register the C3020 8 6[...]

vi / Modular ICS Companion Installer G uide P0992639 01 Addin g Companion t o a mini, m idi, maxi, or mega system 119 Upgrading an RPI-8 to an RPI-16 119 Glossar y 121 Index 129 Backup p rogram mi n g overlays 137[...]

P0992639 01 Modular ICS Comp anion Installer Guide Reg ulati ons Federal Comm uni cations Commission (U.S. on ly) The Federal C ommunications Commi ssion (FCC) has designated UT AM Inc. t o manage the installation and relocation of Unl icensed Person al Co mmunication Se rvi ces (UPCS). This includes Norstar Companion Base Stations and Portable Tel[...]

2 / Regulations Modular ICS Companion Installer G uide P0992639 01 Safe ty Do not conn ec t the adm in istration set or B ase Stations directl y to a CO l ine. Doing so m ay result i n equipment dama ge. The Norstar administration set and base stations must not b e u sed as off-premi ses e quipm ent. Installers m ust chec k the lightning surge arre[...]

P0992639 01 Modular ICS Comp anion Installer Guide Norstar Companion basics Norstar C ompanion provides mobi lity in the workplace. With Companion, your telephone c an go with you, a llowing you to make and receive cal ls whi le on the mov e. Calls that used to ring just at your desk ca n also appea r and ring a t your por table. This is called twi[...]

4 / N ors tar C om pa nio n basics Modular ICS Companion Installer G uide P0992639 01 Befor e the base st a tions can be us ed in the United State s, UTAM codes must be obtained and entered u sing an administra tion terminal or Norstar R emote Uti lities (NRU ). Please se e Sof tware keys (U .S. only) on page 67 for more detailed i nformation. Comp[...]

No rstar Compa nion b asics / 5 P0992639 01 Modular ICS Companion Installer Guide If you are using Norstar Voice Mail with your C ompanion system , Version 3. 0 is recommended as a minimum Voice Mail software version. For inf ormat ion o n h ow t o access Nors tar V oi ce Ma il u s ing your Norstar C ompanion portable, re fer to the Portable Teleph[...]

6 / N ors tar C om pa nio n basics Modular ICS Companion Installer G uide P0992639 01[...]

P0992639 01 Modular ICS Comp anion Installer Guide Planning the installation Pla nni ng chec klist å Verify that you have approv a l from UTAM Inc. (U.S. only) å Verify that a site planne r de termined bas e station loca tions and recorded them in the Provisioning Record . Required equipment and s upplies å Companion portable telephones å Compa[...]

8 / Planni ng the i nstal lation Modular ICS Companion Installer G uide P0992639 01 Maximum numb er of Norstar Companion base stations on a system Configurin g expan sion m odules With the addition of an Expansion Cartridge or a Combo Cartridge in the ICS, you can add Trunk Modules and/or Station M odules to incr e as e your system c apacity. Previ[...]

Planni ng the inst allation / 9 P0992639 01 Modular ICS Comp anion Installer Guide On a mini system Note: Port 1 and 2 are on the ICS. On a m ini or non-expanded sys tem, port 1 on the I CS ( station ports 101 to 132) is u sed for both base sta tions and Norstar sets. No fiber ports are us ed since no Station Module is required. Directly connect yo[...]

10 / Pl anning t he insta llatio n Modular ICS Companion Installer G uide P0992639 01 Tw o- p ort Ex pans io n Cartri dg e On a maxi system A system expanded to eight ports (maxi size) includes one 6-port expansion cartridge with fiber ports numbered 3 to 8, and 1 and 2 on the ICS. The bas e stations must b e physic a lly connected, via a Station M[...]

Planni ng the instal l at ion / 11 P0992639 01 Modular ICS Comp anion Installer Guide Si x-po rt Ex pa nsio n C ar tri dge w ith C ompa nio n On a mega s ystem Keep in mind that 10 st ation modules is the limit for regular Norstar s ets, and two station modules for Companion ba se stations is the limit on an XC configuration. For example, a sys tem[...]

12 / Pl anning t he insta llatio n Modular ICS Companion Installer G uide P0992639 01 12-p ort Ex pans io n Ca rt ri dge with Compa nion TM8 TM7 SM6 SM5 ICS (modules 1 and 2) SM4 SM3 SM14 SM13 SM12 SM11 SM10 SM9 To Ac outlet To Ac outlet Fiber Cable Guide (max. 7 modules per power bar) (max. 7 modules per power bar) Note 1: Station modules 13 and 1[...]

Planni ng the instal l at ion / 13 P0992639 01 Modular ICS Comp anion Installer Guide Routing fiber cables 6-port Expansion Cartridge Fiber cable guide Upward routed fiber cable Downward routed fiber cable loose cables[...]

14 / Pl anning t he insta llatio n Modular ICS Companion Installer G uide P0992639 01 ICS numbe ring Non-e xp and ed system ( ICS alone) nu mbering Two -po rt Exp ans ion C artr idg e and I CS num ber in g Six -p ort Exp ans ion C artr idg e and I CS nu mber ing Module # Lines Line ports B1 DN B2 DN DN ports Base station port s Po rtab le DN ICS ( [...]

Planni ng the instal l at ion / 15 P0992639 01 Modular ICS Comp anion Installer Guide Twelve -p o rt expanded system and ICS number ing Expa ns ion module # Line s Li ne port s B1 DN B2 DN DN port s Base station port s Po rtable DN #14 — — — — — — — — — — 1401-1416 63 7-696 #13 — — — — — — — — — — 1301-1316 6[...]

16 / Pl anning t he insta llatio n Modular ICS Companion Installer G uide P0992639 01[...]

P0992639 01 Modular ICS Comp anion Installer Guide Ins ta ll ati on Installation c h ecklist When ins talling a Nors tar system with Companion components, follow this ins tallation checklist: å complete the wiring å instal l the Re mote Power Interconnec t un it s* å install t he base stations* å install the external antennas and lightni ng s u[...]

18 / In stal lati on Modular ICS Companion Installer G uide P0992639 01 Connecting e xpansion modules In ord er to keep the default p ort and extension numbering, connect Trunk M o dules to the Expansion Cartridge be gi nning at the top and working down; connect Station Modules to the Expansion Cartridge beginning at the bottom and working u p. Ins[...]

Inst allation / 19 P0992639 01 Modular ICS Comp anion Installer Guide RPI unit There are two versions of the RP I unit: the R PI- 8 BIX UL, which supports up to eight bas e stations; and the RPI-16 BIX UL, w hich supports up to 16 base station s. Each RPI has a connection board and e i ther one (RPI-8 BIX UL) or two (RPI- 16 BIX UL) power supply un[...]

20 / In stal lati on Modular ICS Companion Installer G uide P0992639 01 RPI Require ments Mounti ng th e RPI unit 1. Position t he screw holes for the RPI using the dimensions shown in the f ollowing figure. RP I mo unt i ng ho le s To provide ade quate v e ntilation and to prevent overheating, leave a clearance of at le ast 125 mm (5 in.) around t[...]

Inst allation / 21 P0992639 01 Modular ICS Comp anion Installer Guide Mount RPI s at least 300 mm (12 in.) from the ce iling. 2. Insert wall plugs i n the hole s. 3. Partially sc rew in two #10 50-mm (2 - in.) screws for the keyholes. 4. Open the hinged cover with a s crewdriver by pushing in and then down to release the catch on the right side. Yo[...]

22 / In stal lati on Modular ICS Companion Installer G uide P0992639 01 RP I c ompo ne nts The RPI-8, whic h has only one power supply unit, has grounding s traps and p lates fitte d so i t can be upgraded to an RPI- 16 (see il lus tr ation RPI components ). Wiring the RPI The ma xim um two -w ay D C loop r e sistanc e for power pairs, including in[...]

Inst allation / 23 P0992639 01 Modular ICS Comp anion Installer Guide Maxim u m power cabling dista n ce ( approximate) Depending on the size of cable you a re us ing, you should remember the maximum cabling distances allowed between the R PI and the bas e stati on. RPI Connector Overview The following illus t ration shows where the input and outpu[...]

24 / In stal lati on Modular ICS Companion Installer G uide P0992639 01 Outpu t co nnect ions Feed the output pairs in through the bottom of the RPI and route the pairs to the output connectors a s shown in the following il lus tration. If only one pair i s u s ed for powering a base station, c onnect the power pair to -PW R(1) and +PWR(1 ). I f t [...]

Inst allation / 25 P0992639 01 Modular ICS Comp anion Installer Guide Input con nector pinout Inpu t wi r i ng Connector Pin Signal Output connect or IBIX1 1, 2 TCM 1 OBIX1 3, 4 TCM 2 OBIX 2 5, 6 TCM 3 OBIX 3 7, 8 TCM 4 OBIX 4 IBIX2 1, 2 TCM 5 OBIX5 3, 4 TCM 6 OBIX 6 5, 6 TCM 7 OBIX 7 7, 8 TCM 8 OBIX 8 IBIX3 1, 2 TCM 9 OBIX9 3, 4 TCM 1 0 OBIX10 5, [...]

26 / In stal lati on Modular ICS Companion Installer G uide P0992639 01 RP I-8 BI X wi ring char t Pin RPI Connector Board Label Wire colo r 26 OBIX 1 BS1 -PWR Wh ite -B lue 1 Bl ue- White 27 TCM White-O range 2 Orange- White 28 +PWR White -Green 3 Green- White 29 OBIX 2 BS2 -PWR Whit e-Brown 4 Br own- Wh ite 30 TCM Whit e-S lat e 5 Slat e-White 31[...]

Inst allation / 27 P0992639 01 Modular ICS Comp anion Installer Guide 41 OB IX6 BS6 -PWR Yello w-B lue 16 Blu e-Yel lo w 42 TCM Yel low -Or ange 17 Orange -Yell ow 43 +PWR Yellow-G reen 18 Green-Y ellow 44 OB IX7 BS7 -PWR Yellow -B rown 19 Brown-Ye llow 45 TCM Yello w -Slate 20 Slate-Yel low 46 +PWR Viol et-Blue 21 Bl ue- Viole t 47 OB IX8 BS8 -PWR[...]

28 / In stal lati on Modular ICS Companion Installer G uide P0992639 01 RP I-16 BI X wi ring char t Pin RPI Connecto r Board Label Wire co lor 26 OB IX9 BS9 -PWR Wh it e-Bl ue 1 Blue-W hite 27 TCM White-O range 2 Orange- White 28 +PWR Wh ite- Gre en 3 Green- White 29 OB IX1 0 BS1 0 -PWR Wh it e-Br own 4 Br ow n - Whi te 30 TCM Whi te- Slat e 5 Sl a[...]

Inst allation / 29 P0992639 01 Modular ICS Comp anion Installer Guide 41 OB IX1 4 BS1 4 -PWR Y ello w-Blu e 16 Blu e-Ye llow 42 TCM Yellow -Orang e 17 Orange- Yell ow 43 +PWR Yell ow-Green 18 Green- Yello w 44 OB IX1 5 BS1 5 -PWR Yell ow-B rown 19 Br own-Yellow 45 TCM Y ell ow-S late 20 Sla te-Ye llow 46 +PWR Viol et-Blue 21 Blue-Vi olet 47 OB IX1 [...]

30 / In stal lati on Modular ICS Companion Installer G uide P0992639 01 Installin g base stations Before installing wireless equipment, ensure that a site planner has determined base station loca t ions and recor ded them. Before installing or relocating wireless equipment in the United States, verify that you have approval from UTAM Inc. by callin[...]

Inst allation / 31 P0992639 01 Modular ICS Comp anion Installer Guide Positi on base station s away f rom a n office area o r where a portable is used by at least the a m ounts shown in the following table. Installing the ba se station on t he ceiling or high on walls helps to maintain thes e mini mum distances. Minimum dis tance betw een office a [...]

32 / In stal lati on Modular ICS Companion Installer G uide P0992639 01 To mount a base station: 1. Fasten the bracket into po sitio n using two #8 38-mm (1 ½ -i n.) scr e ws . 2. Route the cable from the ICS through the top (or bottom) opening. 3. Wind any exce ss cable around the posts to secure it, then fasten it under the strain relief. 4. Con[...]

Inst allation / 33 P0992639 01 Modular ICS Comp anion Installer Guide 5. Mount the base station onto the bracket , snapping it into position. 6. Connect the power R J11 jumper lead to the R J11 jacks on the termination board and the base station. 7. For plug- top power supplie s only , c onne ct t he po we r supply connector to the base s tation po[...]

34 / In stal lati on Modular ICS Companion Installer G uide P0992639 01 Slid in g cove r ont o bra c ket Installing por table telephones To us e Norstar Companion portables, you mus t first install radio base stations t o transceive radio si gn a ls t o and from the portable telephones, then bring the system on -line. In stalling base stations on p[...]

Inst allation / 35 P0992639 01 Modular ICS Comp anion Installer Guide Note: Up to 60 portables can be installed on a Nor star wir eless system. Each portable telephone must be registered to a DN be fore it can be used. By default, no Companion portables ar e as signed to the DNs. The range of portable ex tension s ava i l able for wirele ss registr[...]

36 / In stal lati on Modular ICS Companion Installer G uide P0992639 01 • Depending on site requirements, a pr opr ietary extension cable can b e attached between the lightning s urge arrestor and the antenna or between the lightning surge arrestor and the base stat ion. The tot al cable length should always be kept as short as p ossible and the [...]

Inst allation / 37 P0992639 01 Modular ICS Comp anion Installer Guide Inst alling ex ternal a ntenna and lig htning s urge arrest or procedures for t h e Uni t ed States of Americ a Inst alled ant enna an d li ght ni ng sur ge ar r estor (USA) To ensure only recommended antennas are used: • the e xternal antenna connec tors on the base s t a tion[...]

38 / In stal lati on Modular ICS Companion Installer G uide P0992639 01 Planning for an outdoor external a ntenna (USA) When planning to install an outdoor external antenna: • Locate the antenna on the external w all o f the building. • Keep the outdoor exte rnal antenna as close as p ossible to the base station serving it . Th e base station i[...]

Inst allation / 39 P0992639 01 Modular ICS Comp anion Installer Guide Antenna with antenna bracket (USA) Inst alli ng a lig htnin g su rge arrest or (US A) Install the lightning surge arrestor to protect the Companion components fr om electrical surges. To install a lightning surge arrestor, f ollow these steps: 1. Mount the lightning surge arresto[...]

40 / In stal lati on Modular ICS Companion Installer G uide P0992639 01 Lightning surge arrestor a nd bracket (USA) Before you connect the ground lead to the lightning surge ar res tor, a tta ch it to an ap prov e d gr ound. Tip - The recom mended wi re gauge is 6 A WG. Connect the groun d lead to t he building ground. Do not connec t to a groun d [...]

Inst allation / 41 P0992639 01 Modular ICS Comp anion Installer Guide 2. Route and connect the coaxial cable from the out door external an t e nna to the lightning surge arrestor . 3. Route and connect the coaxial cable from the li ghtning surge arrestor to the appropriate base station connector. Inst alling ex ternal a ntenna and lig htning s urge[...]

42 / In stal lati on Modular ICS Companion Installer G uide P0992639 01 antenna is used at a cell center, they should be spa ced at least 0.5 m from each other to avoid radio inter ferenc e problems. • Use RG-58/U co-axial cables to connect the ante nn as to the base s tations. Inst alling an i nd oor directional ex t er nal antenna (Can ada) The[...]

Inst allation / 43 P0992639 01 Modular ICS Comp anion Installer Guide 1. Mount the antenna using fou r s crews. 2. To prevent undue stress on the co-axial cable, secure it to th e mounting surface. 3. Connect the antenna to the a ppropriate ba se station r adio. Note: The co-axial cable length must not exceed 10 m. Insta lling an indoor omni-di rec[...]

44 / In stal lati on Modular ICS Companion Installer G uide P0992639 01 Installing an indoor omn i-d irec t ional external a ntenna (Canada) 1. Insert the antenna in the bracket so that the antenna is vertical. 2. Mount the b racket to the wal l or ceiling using t wo screws. 3. To prevent undue cable stress on the co-axial cable, secure it to the m[...]

Inst allation / 45 P0992639 01 Modular ICS Comp anion Installer Guide Installing a n outdoor om n i-directional external an tenna (Canada) When installing a n outdoor omni-directional external antenna: • Locate the antenna on the external w all of the bu ildin g. Note: The antenna must be mounted on a vertical surface. • Keep the outdoor omni- [...]

46 / In stal lati on Modular ICS Companion Installer G uide P0992639 01 Installing th e outd oor om ni-directional external antenna (Canada) To install an outdoor omni-d irectional external ant e nna, follow thes e steps: 1. Screw the antenna mount ing plate vertically to the exterior wall of t he buildi ng with lag bolts or other a ppropr iate har[...]

Inst allation / 47 P0992639 01 Modular ICS Comp anion Installer Guide 4. Rotate the mast until the threaded hol e in the base of the mast is aligned with the set screw hole in the shr oud, and then tighten the set screw. 5. Route the c o-axial cable along the bottom e dge of the plate between the shroud and the wall plate and tie the cable up . Not[...]

48 / In stal lati on Modular ICS Companion Installer G uide P0992639 01 Installing the l ightning surge protector (Canada) 2. Before you connect the ground lead to t he surge protector, attach it to an approved ground. The recommended wi r e gauge is 6 AWG ( 4 mm). Connect the ground lead to the bui ld ing gr ound. Do not conn ect to a ground rod o[...]

P0992639 01 Modular ICS Comp anion Installer Guide Power ing up the system If you added a base s tation that requires a s oftware update, the system begins downloading the software to the base station. The Administra tion Terminal display shows BS-1 Dload Star t . Pre ss CLEAR to cl ear t he message. When the base station s oftware is downloaded, t[...]

50 / Modular ICS Companion Installer G uide P0992639 01[...]

P0992639 01 Modular ICS Comp anion Installer Guide Programmi ng Progra mming is perfor med by the installe r or the customer service representative. T he interface allows you to change settings for the e nt ire Norstar system, plus settin gs for individual telephones and exte rnal lines. Most of the s ettings ca n als o be prog rammed by a system c[...]

52 / Prog ram m ing Modular ICS Companion Installer G uide P0992639 01 Progr amming to ols As with all M odular ICS programming, you can use a T7316 Business Series T erminal or a n M7310 o r M7324 No rstar set to p erfo rm t he progra mming. In this book, all processes requiring dialpad butt ons are presented in the Business Series Terminal button[...]

Programming / 53 P0992639 01 Modular ICS Comp anion Installer Guide When you have completed your progra m mi ng session, press . T he display briefly r eads En d of se ssion . Viewing your pro gramming updat es If any of the changes you have made to programming have not immediately taken effe ct, you s ee an UPDATE display button when you leave pro[...]

54 / Prog ram m ing Modular ICS Companion Installer G uide P0992639 01 Passw ord s defa ults Reg. pswd 72346 (RADI O) System progr amm ing Regist ration Regist r ati on Portable DNs N Avai lble Radio data Re -ev alu at io n Status Schedule Radio c redits (U.S. only) Requir ed Not sche duled No d ef aul ts a ssi gned Radios Cell Assi gnmen t Antenna[...]

Programming / 55 P0992639 01 Modular ICS Comp anion Installer Guide Startup p rogrammin g Before you perform Companion programming, your sys tem should be running and conf ig ured. Startup programming is explained in the Modular ICS Installer Guide. Pe rforming St artup 1. Enter the Startup acc ess code f rom a M7310, M7324 or T7316 telephone dialp[...]

56 / Prog ram m ing Modular ICS Companion Installer G uide P0992639 01 Changing the default template After enter ing the Startup a ccess code a nd Install er pa ssword the display s hows Reset memory? . 1. Press YES to sele ct a default te mplate. The display shows the current template. 2. Press CHANGE to choose the appropriate template. En teri ng[...]

Programming / 57 P0992639 01 Modular ICS Comp anion Installer Guide Enter ing programming for syst em coordinator s The person on staff who is in charge of making changes on the Norstar system is called the s ystem coordinator. The everyday Companion programming done by system c oordinators is described in Modular I CS Com pa nion System Coordinato[...]

58 / Prog ram m ing Modular ICS Companion Installer G uide P0992639 01 En tering prog ram min g u sing other passwords A set of the most often used headin gs and subheadings is available by using a System Coordinator password. This level of access is designed for the average user who ta kes care of t he day-to-d ay changes to the Norstar sys te m, [...]

Programming / 59 P0992639 01 Modular ICS Comp anion Installer Guide 4. Individually register each Com panion po rt able telephone. 5. Disable registration for the system. Changing the Registration p assword To ensure unauthor ized p ortables are not registered to your system, a separate level of password access is provided. You can, and should, set[...]

60 / Prog ram m ing Modular ICS Companion Installer G uide P0992639 01 Companion progra mming Companion programming is found under the Syste m progr amming heading. It includes the following s ubheadings: Registra tion You must enable regis tration for the enti re Norstar system to allow individual portables to r egister. The options are Yes ( Y ) [...]

Programming / 61 P0992639 01 Modular ICS Comp anion Installer Guide Port able DNs Once registration is enabled for your Norstar Companion system, a s eries of extension numb ers (637 to 6 96) automatically becomes available for registrati on. Check that an extension number is still available before reg ister ing a portable telephone to it. • If t[...]

62 / Prog ram m ing Modular ICS Companion Installer G uide P0992639 01 Deregi st er ing a portable Deregister a n extension number when: • the port able must be replaced due to lo ss or br eakage • the owner depar ts and you want to assign the handset to someone else with a di ffere nt te le phone number Pre ss ≠ and DEREG to deregist er a DN[...]

Programming / 63 P0992639 01 Modular ICS Comp anion Installer Guide After installing Norstar Companion c omponents and obtaining the proper number of UT AM act i vat i on keys (see Software keys ( U.S. only) on page 67), you need to verify that w ireless re-evaluation has occurred. Alar m code messages can be used to indicate whether or not wireles[...]

64 / Prog ram m ing Modular ICS Companion Installer G uide P0992639 01 Radio cr edits (U.S. on ly) Pre ss CREDIT to s ee the number of radio credits available and the t otal number of radio cre dits. Veri fy that the total number of radio cr e dits is enough to support the system you have ju s t installed. T he number of r adio credits must be doub[...]

Programming / 65 P0992639 01 Modular ICS Comp anion Installer Guide Cells Cell pr ogramming allows you to examine the c ell radio and cell neighbor configuration. Choos e the cell you want to examine by pressing ≠ and the cell number (01 to 32) or se lect LIST to see all in sequen ce. When in the l ist mode, there is a softkey that allows you to [...]

66 / Prog ram m ing Modular ICS Companion Installer G uide P0992639 01 Cell rad ngh brs This sub-heading allows you to view the two-digit number of any cells that border a par ticula r cell in a system , these are called cell neighbors. As w ell, you can view a ny cells that border the cell neighbors. Press ≠ and enter the cell number to see the [...]

Programming / 67 P0992639 01 Modular ICS Comp anion Installer Guide There are only two rea so ns to modify the system LID . • The site has multiple systems, and you want us ers to be able to move f r om s ystem to s ystem wit hout changing slots on their por table telephones. All syst ems must be set to the sa me s ystem LI D. • Two sys tems th[...]

68 / Prog ram m ing Modular ICS Companion Installer G uide P0992639 01 The Software key s can be obta in ed and entered using the following s teps. St ep 1: Obta in the Compa nion I D The Companion ID Labe l is sent to each customer once radio credits have been purchas e d. In order to imple ment the credits and take advantage of the Norsta r Compa[...]

Programming / 69 P0992639 01 Modular ICS Comp anion Installer Guide Step 2: Obtai n the S ystem Ident ification N u mb er Obtain the System ID (SysID) by pressing , or on any programming se t. This inf ormation is also available by acce ssing Software key s in an Installer programming session: 1. Place the pr ogramming overlay on an M7310, M7324, o[...]

70 / Prog ram m ing Modular ICS Companion Installer G uide P0992639 01 3. Indicate the n umber of radio credits you require. You need tw o cr edi ts fo r ev ery ba se stat ion i n your s y stem. 4. You are given two keys, th e UTAM Activation Key and the Credit Key. The keys c onsist of three separate numeric strings that contain eight digit s each[...]

Programming / 71 P0992639 01 Modular ICS Comp anion Installer Guide 3. P re ss ≠ . The display reads K ey 1:_ . 4. Enter the 8 digit pas sword number for Key 1 . Use BKS P to make corrections. The di splay reads Key 2: _ . 5. Enter the eight-digit password number for Ke y 2. Proceed as above until you have finished entering Key 3. The display r e[...]

72 / Prog ram m ing Modular ICS Companion Installer G uide P0992639 01 Regis t er your Comp anion portables Norstar C ompanion Por table telephones are added to the syste m usin g the p ortable regi stration pr oce s s. Refer to t he Modular ICS Companion System Coordinator Guide f or more information on registering Companion po r tables. Tip - If [...]

P0992639 01 Modular ICS Comp anion Installer Guide Registering individual portables Registering the C3060 The following s e ction describes the proced ures involved in registering C ompanion C3060 po rtable telephones. To register each portable with the Nor star sys t em, you mus t do two things: • Register the portables by entering the Registrat[...]

74 / Reg i ster ing indivi dual porta bles Modular ICS Companion Installer G uide P0992639 01 To register the C3060 1. Turn on registration for your system. 2. Press m *** . The di splay shows ADMINI STRATION and three softkeys, SYS , PI NFO , DATA . 3. Press SYS . The display shows WIRELESS SYSTE MS . Note: Wire less S ystems is a registration lis[...]

Regis t er ing in dividual port ables / 75 P0992639 01 Modular ICS Comp anion Installer Guide 7. Enter up t o 16 character s for the sy stem name. For example, NORTEL 1 . • Press the dial pad key until the letter you need appears on the displa y. For example, pres s key 5 three times to display the letter L. • Pre ss SPACE to add a bl ank space[...]

76 / Reg i ster ing indivi dual porta bles Modular ICS Companion Installer G uide P0992639 01 2. Make a call. a. P ress i . Y ou hear dial tone, and the display s ho ws LINK . If you do not hear dial tone, chec k that you h ave select ed th e correct sys tem and that the associat ed desk telephone is idle or register the portable again. b . Dial th[...]

Regis t er ing in dividual port ables / 77 P0992639 01 Modular ICS Comp anion Installer Guide If a portable is registered on other system s, it will still be available on those s ystems. You deregister one system at a time. Note: If you are out of range of the system, thi s pr ocedure clears registratio n data only from the portable. 1. P re ss m *[...]

78 / Reg i ster ing indivi dual porta bles Modular ICS Companion Installer G uide P0992639 01 by the signal strength and power mode. Fo r example, 14112 - 67 . Hand-off oc curs normally between the ce ll s. Note: In this example, the module is 14 , the port is 1 1 and the radio is 2 . T he signal strength mea sured by the ba se station i s -67 dBm.[...]

Regis t er ing in dividual port ables / 79 P0992639 01 Modular ICS Comp anion Installer Guide • the radio IDs of all other base s t ation s in the same location 1. Follow steps 1 to 5 of Measuring undir ected RSSI on page 77. If the displ ay s hows th e ID of a base s tation neighboring the one you want to m easure, proceed to step 2 . If the dis[...]

80 / Reg i ster ing indivi dual porta bles Modular ICS Companion Installer G uide P0992639 01 Re gistering t h e C3050 The following s ection describes the procedures involved in registering Companion C3050 portable telephones. To r egister each portable with t he Norstar system, you mus t do two th ings: • Register the portables by enteri ng the[...]

Regis t er ing in dividual port ables / 81 P0992639 01 Modular ICS Comp anion Installer Guide 4. P ress th e ADD key to establish a radio link . The portable displays Addin g SYSTEM:# for t w o seconds, then it displays Pswd: . If a radio link is not establi shed, the por table displays No co nnection . Close the flap, and repeat the pro cedu r e f[...]

82 / Reg i ster ing indivi dual porta bles Modular ICS Companion Installer G uide P0992639 01 To confi rm that the C3050 is regis tered 1. Close, then open the portable flap. If th e po rt ab l e d is p la ys th e s y st em na m e that you just register ed, pr oc eed to step 5. If the portable dis plays a different system name , or N o syst em sele[...]

Regis t er ing in dividual port ables / 83 P0992639 01 Modular ICS Comp anion Installer Guide Deregi stering the C3050 You can deregister the C3050 in two ways : • from t he portable • from t he a dministration set You can deregi s ter the portable to clear information stored in the portable and the system. To do this, you must be within the co[...]

84 / Reg i ster ing indivi dual porta bles Modular ICS Companion Installer G uide P0992639 01 Measur ing RS SI fo r a C305 0 The Receive Signal Strength Indicator (RSSI) is a measurement of the signal strength the base station r eceives from the p ortable. The b ase sta tion controls the power transmitti ng mode of the portable. When the ba se stat[...]

Regis t er ing in dividual port ables / 85 P0992639 01 Modular ICS Comp anion Installer Guide Measuring direct ed R SSI You may want to me asure the RSSI between a p ortable and a specific base station radio. Fo r example, you may suspect that one of the two radios in a bas e station is not working properly. You can also use directed RSSI to preven[...]

86 / Reg i ster ing indivi dual porta bles Modular ICS Companion Installer G uide P0992639 01 3. Press Ò or L . 4. Press °•ªª . 5. Enter the five- digit ID code for the base station radio you want to measure. T he portable displays this ID f ollowed by the signal s trength , for example 03142 - 54 . Hand-off does not occur as you move between[...]

Regis t er ing in dividual port ables / 87 P0992639 01 Modular ICS Comp anion Installer Guide If the displ ay doe s not show Office n: Free ., follow the procedures in Der egistering the C3020 (Canada only) on page 88 to overwrite the syst em number then return to step 2 of this procedure. 5. P re ss s , t hen pr ess m . The display shows Regis t e[...]

88 / Reg i ster ing indivi dual porta bles Modular ICS Companion Installer G uide P0992639 01 3. On a working telephone, dia l the telephone number of the register ed por table. • If the portable r ings , it i s functioning p roper l y. • If the portable does not ring, try to r egister the portable again. If you do not hear a dial ton e, or if [...]

Regis t er ing in dividual port ables / 89 P0992639 01 Modular ICS Comp anion Installer Guide 4. P re ss s , t hen pr ess 0 . The display shows Der egiste r? . 5. P re ss s , t hen pr ess 0 again. T he display shows Deregi stering... and then Deregist er ed . 6. To continue u s ing the portable, pr es s r . Measur in g RS SI for a C3020 (Can ada on[...]

90 / Reg i ster ing indivi dual porta bles Modular ICS Companion Installer G uide P0992639 01 Measuring undir ected RSSI You may want to measure the Receive Signal Strength Indicator between a portable and a b ase station r adio . 1. Press L . W ait for dial tone. 2. Press * . Enter the fe ature code: 8 9 8 . The display shows the radio ID of the b[...]

Regis t er ing in dividual port ables / 91 P0992639 01 Modular ICS Comp anion Installer Guide Before you be gi n measur ing d irected RSSI Use the Companion Pr ovisioning Recor d to f ind and note the following: • the five-digit radio I D of the bas e station you want to measure, by mapping the base st ation location to the T CM port. T he first [...]

92 / Reg i ster ing indivi dual porta bles Modular ICS Companion Installer G uide P0992639 01 Af ter re gis ter in g th e port abl es When you have completed programming the system, use the following checklis t to ensure you completed the required tasks. å Register the portables. å Verify Portable Cr edits. å Ensure that you registered all the r[...]

P0992639 01 Modular ICS Comp anion Installer Guide Testing Testing the Companion portable telephones You must re gister all por table telephones before testing them. For mor e detail on registering portable telephones, r efer to Modular ICS Companion System Coordinator Guide and the Telephone Registration Instructions. 1. Verify that the po rt ab l[...]

94 / Test ing Modular ICS Companion Installer G uide P0992639 01 A solid red light indicates that both r adios on th e base station ar e busy, that the I CS is downloading data to th e base stations, or that one or both radios have not been assigned to a c ell. 4. Using the directed Received Signal Strength Indication (RSSI) feature on a portable t[...]

P0992639 01 Modular ICS Comp anion Installer Guide Troubleshooting The following sections describe some ba sic troubleshooti ng techniques to try with a malfunctioning portable telephone or base st ati on. Pr obl ems w it h a p or tab le telep hon e 1. Verify that the po r table i s compatible with the software version. 2. Verify that the po r tabl[...]

96 / Tr oubleshoot i n g Modular ICS Companion Installer G uide P0992639 01 3. Verify th at th e r ed light is not f lash ing. The red light flas hes for about 15 seconds whe n a base station powers up. This is normal. If the red light continues to flash, one of the problems may have occurred: • The ICS or Station Module is not ON. • The bas e [...]

Troubl eshooting / 97 P0992639 01 Modular ICS Comp anion Installer Guide Replaci ng a b ase station To re place a base station, you do not have to power down the ICS. When you re place a base station, no portable registration information is los t. After a short boot seque nce, the base station should be functioning normally. To replace a ba se stat[...]

98 / Tr oubleshoot i n g Modular ICS Companion Installer G uide P0992639 01 Ve rif ying R adi o Cr e d i ts (U.S . onl y) You need the programming temp late found at t he front of the Modular ICS System Coordinat or Guide . 1. Press ( ). 2. Press (the de fault Insta ller pas s word ). 3. Press ‘ until you reach System prgr ming . 4. Press ≠ on [...]

Troubl eshooting / 99 P0992639 01 Modular ICS Comp anion Installer Guide Problems w ith an R PI To tr oubleshoot an RPI , follow these steps: 1. Verify that the RPI is plugged into a working AC outlet. 2. Verify that all the connections to the RPI, including the power c ord, jumper lead, input and output, and so on , t are correct and secured. 3. V[...]

100 / Tr oubleshoot ing Modular ICS Companion Installer G uide P0992639 01 Problems with wireless communication Obtaini ng a Recovery Key A disabled N orstar Companion system implies t ha t base stations and po rtables are not operational. UTAM registering information is, howeve r, ret ained. To r eactivate Norstar Companion communication on a disa[...]

Troub leshooti ng / 101 P0992639 01 Modular ICS Comp anion Installer Guide If you need a Reg ression Key , follow these step s: 1. Record the new System Identification Number once th e system is powered up. See Step 2: Obtain the System Identi fication Number on page 6 9 for more informatio n. 2. L ocat e the following information in the MICS -XC P[...]

102 / Tr oubleshoot ing Modular ICS Companion Installer G uide P0992639 01 Alarm co des For a complet e list of Nors tar alarms, consult th e Nor star Alarm & Event Code Manual . Also consult the Modular I CS Installer Guide . Displays Example display Meaning Possible ca uses and actio ns Alar m: 21 Wire less re- evalua tion in progress Schedul[...]

Troub leshooti ng / 103 P0992639 01 Modular ICS Comp anion Installer Guide Al ar m : 20 3 UTAM te st f aile d (U .S. o nly) S ys tem det ect ed an in co rr ec t c o nf igu ra ti o n, p o ssi bl y du e to mal functio ning equi pment. Al ar m : 20 4 E valuation overri de is finis he d Al ar m : 20 5 Dis abl em en t t est a cti ve Al ar m : 20 6 Dis a[...]

104 / Tr oubleshoot ing Modular ICS Companion Installer G uide P0992639 01 UTAM ke y req ’d System di sable d Common mes sag e for a new inst allation, see So ftw are ke ys ( U.S . only) on page 67. The only oth er ti me this alar m should appear is if you are re bu il di ng a sys t em : 1. Ent e r a UTAM Activ a tion Key . See Softwa re keys (U.[...]

Troub leshooti ng / 105 P0992639 01 Modular ICS Comp anion Installer Guide Radi o cred req ’d T oo many base sta tions have b een connec ted to the syst em. This messa ge appear s only after a res tart . Too many base s tations hav e been con nected and t he total available Radio Cred i t s are i nsuffic ient t o accom modate a ll the r adios. Wi[...]

106 / Tr oubleshoot ing Modular ICS Companion Installer G uide P0992639 01 Event mes sages Event message displ ay Cause (U.S. only) Unable t o acti vate a l l regist ered po rtabl es. The system ran out of po rtable credi ts. One ev ent is generated per porta ble that failed to activ ate. The repet ition of the corr esponding al a rm code 59 i ndic[...]

Troub leshooti ng / 107 P0992639 01 Modular ICS Comp anion Installer Guide A B2 channel r adio (ra di o 2 on port 0103 in this case) cannot b e synch ronized b ecause the B1 radi o was di s abled in maint enance. Both ra di o s b el o nging to the base station (on port 0103 in t his c ase) are disable d. The B1 radi o m ust be o perati ona l to syn[...]

108 / Tr oubleshoot ing Modular ICS Companion Installer G uide P0992639 01 There i s a bad signat ur e . (U. S. o nly ) the re ar e ins uffici ent ra dio cr edi ts. (U.S. only) radi o cred its decreased. (U.S. only) UTAM keys are required. (U .S. onl y) UT AM tes t f aile d. Evalu at i on override is finis hed. Disab lement t est is active. Dis abl[...]

Troub leshooti ng / 109 P0992639 01 Modular ICS Comp anion Installer Guide Th e radi o driv er software which directl y contr ols the ba se station s ’ dev ice has exper ienced an i n ternal e rror. Sys t em pro b le m wi th loc at in g p or tab le tel ephones. Wi reless syst em ac cess e r r or. Wi reless syst em ac cess e r r or. Tryi ng t o re[...]

110 / Tr oubleshoot ing Modular ICS Companion Installer G uide P0992639 01 The Dat a Transfer server has been tol d by the base st ation that an error has occ urred. The Dat a Transfer server has been tol d by the base st ation that an error has occ urred. In val id e vent f or D ata Tr a ns fe r. In tern al w irele s s subsy ste m soft ware er ro [...]

Troub leshooti ng / 111 P0992639 01 Modular ICS Comp anion Installer Guide Wi reless subsyste m Common Sig naling Channel server soft ware error. Wi reless auto- admin (Re- Eval) su bsystem det ect e d tha t a d at a r e -e valua tion is requ ired. Wirel ess da ta re-ev aluation has star ted. Wi reless da ta re -ev al uat ion h a s c omple ted. Wir[...]

112 / Tr oubleshoot ing Modular ICS Companion Installer G uide P0992639 01[...]

P0992639 01 Modular ICS Comp anion Installer Guide Sp eci fic at ion s This chapter pr ovides the spe cificat ions f or Companion equipment. No rs tar Co mp anio n syst em c ompo nen ts Remo te Po w er Inter connec t The Remote Power Interconnect (RPI) device powe r lines a r e protected by 3 A, 250 V anti-surge fuses. E ach output has short-circui[...]

114 / Spec ific atio ns Modular ICS Companion Installer G uide P0992639 01 Base stat ion The base st ation consists of two printed circuit boards: the Line Interface Module (LIM) a nd the Dual Radio Interface Module (RIM). Th e base s t ation provides co nnectors for a terminating line cord, external antennas, and a powe r supply co rd. On ly p as [...]

Specif icat ions / 115 P0992639 01 Modular ICS Comp anion Installer Guide Bas e st at ion plug -t op p owe r supp ly Exter na l ante nna ass embl y (For the U S) Part no. A0386 334 Color Dol phin Gr ay AC supply vo ltage 120 V AC supply frequ ency 60 Hz Secondar y voltage 12 V Secondar y curren t 800 mA Operati ng temper ature 5 ° C to 40 ° C ( +[...]

116 / Spec ific atio ns Modular ICS Companion Installer G uide P0992639 01 Outdoor omni-directional antenna (For Canada) Indoor omni-directional antenna (F or Can ada ) Part no. A0383818 Frequen cy range 944 to 95 2 MHz Peak po wer rating 10 m W minim um Peak an tenna gain 4 d B i maximum Polar i z ation verti cal Input impeda nce 50 Ω no mi n al[...]

Specif icat ions / 117 P0992639 01 Modular ICS Comp anion Installer Guide Indoor dire c tional antenn a (F or C ana d a) Light ning surge protector (For Canada) Part no. A0383817 Frequen cy range 944 to 95 2 MHz Peak po wer rating 1 0 mW minimum Peak an tenna g ai n 5 dBi maximum Polar i z ation verti cal Input impedan ce 50 Ω nominal Temperat ur[...]

118 / Spec ific atio ns Modular ICS Companion Installer G uide P0992639 01[...]

P0992639 01 Modular ICS Comp anion Installer Guide Up g rading yo ur system Adding Companion to a mini, midi, maxi, or mega system On a mini system (non-expanded), only module 1 (ports 101 to 132) can b e used f or Companion b ase st ations and/or wireline sets. Module 2 is used for trunk modules only. On a midi system (2- port e xpansion) ensure t[...]

120 / Up grading yo ur syste m Modular ICS Companion Installer G uide P0992639 01 To u pgrade a n RPI-8 to an RPI-1 6 1. Power down the R PI. 2. Unscrew the grounding stra ps and plates. 3. Add the s e cond po wer supply uni t (A0385554, NPS 50376L106) and screw down the grounding s traps, the grounding plates, and the power supply unit. 4. Plug th[...]

P0992639 01 Modular ICS Comp anion Installer Guide Glo ssary A alarm code: A numbe r that appears on the al a rm telephon e's display , info r mi ng you that the ICS has det ecte d a fault in t he syst em. Analog Te rminal Adapter ( ATA): A devic e that per mits the connectio n of analog telecom municat ion devices s uch as f ax m a chine s, a[...]

122 / Glossary Modular ICS Companion Installer Guide P0992639 01 forwar ded outs ide the system, use Line Re di r ecti on. Call Trans fer: See Transfer. Cell: The area cove r ed by one or more radi os in close p ro ximit y wi thin a Norstar Compani on system. Call s on portable telephones are passed from one cel l t o another as the user moves ar o[...]

Glossar y / 123 P0992639 01 Modular ICS Comp anion Installer Guide desti nation code: A two - to sev en- digi t number tha t t he sys tem inte rp rets an d t hen trans late s i nt o th e digits t hat yo u wan t dial ed out . Bot h the co de and it s as soci at ed dial ed digits are ass igned unde r Routi ng service in Servi ces progr amm ing . Dire[...]

124 / Glossary Modular ICS Companion Installer Guide P0992639 01 Modules (TM) t hat s upports m ore extern al lin es, or Stat ion Mod ules (SM) t hat supp or t more Nors tar teleph ones. incoming l ine group ( ILG): A group of lines used f or incom ing cal l s . Incomin g line groups pr ovide teleph one acces s to several incomin g lines witho ut t[...]

Glossar y / 125 P0992639 01 Modular ICS Comp anion Installer Guide Inte gr a t ed Communi cation Syst em, Trunk Modul e and Station Module. O OPS: Of f p r em is e s tat ion . OPX: Off p remise extensio n. overl ay: See Progra m ming ov erlay. P Passwords: A programming secti on that lets y ou assig n or change CO S passwor ds, Ca l l l og passwor [...]

126 / Glossary Modular ICS Companion Installer Guide P0992639 01 system i s embed ded in t he UTAM Activa t ion Key . Two radio cr edits ar e needed f or each base station . Radio Dat a : The sect ion of Companion pr ogramming that contai ns all the h eadings to s et up cells and r adios in y our Nor star Companion sys tem. Receive Si gnal Strength[...]

Glossar y / 127 P0992639 01 Modular ICS Comp anion Installer Guide the numb ers a caller dials. For Norst ar s ystems link ed in a net work, rout i ng ca n create a trans parent or coo r din ate d dial ing pl an . I t c an als o be used to direct calls to the l e ast expensi ve lines acco rding to a Servi c es schedule (s ometimes call ed least cos[...]

128 / Glossary Modular ICS Companion Installer Guide P0992639 01 They are referred to by li ne numbers in the same way as phys ical l ines. Trans fer: A feature that lets you redir ect a call to another telephone in yo ur Nors t a r system, ov er a network or o utside y our Norst ar system . It al so works w ith a No r st ar Companion p ortable. Tr[...]

P0992639 01 Modular ICS Comp anion Installer Guide Ind ex A activating disabled system 1 , 68 wireless communication 1 , 68 , 101 activation key (see UTAM) alarm code Alar m 20 0 102 Alar m 20 1 102 Alar m 20 2 102 Alar m 20 3 103 Alar m 20 4 103 Alar m 20 5 103 Alar m 20 6 103 Alar m 20 7 103 Alar m 20 8 103 Alar m 20 9 103 Alar m 21 102 Alar m 22[...]

130 / Index Modular ICS Compani on Installer Guide P0992639 01 testi ng 93 troubl eshooting 95 – 96 updat ing software f or 49 using in U S 4 UTA M recognition of 30 wiring length power p air(s ) 22 TCM lines 96 C C3050 port ables der eg is tr at ion 83 registration 80 – 82 cells (see Com panion, cells) clearance, RPI 20 Companion ant enna 64 b[...]

Index / 131 P0992639 01 Modular ICS Compan ion Installer Guide Evt 6 73 S 5 108 Evt 6 75 S5 108 Evt 831 S5 108 Evt 832 S 5 108 Evt 8 33 S5 109 Evt 834 S5 109 Evt 835 S5 109 Evt 836 S5 109 Evt 837 S5 109 Evt 8 40 S5 109 Evt 841 S5 109 Evt 842 S5 109 Evt 8 43 S 5 109 Evt 8 48 S5 109 Evt 8 49 S5 109 Evt 8 50 S5 109 Evt 851 S5 109 Evt 852 S5 110 Evt 8 [...]

132 / Index Modular ICS Compani on Installer Guide P0992639 01 exp ansion modules 18 external antenna 35 lightning surge arrestor 35 – 41 lightning surge protector 47 planni ng 7 – 15 RPI 18 – 25 Station Mod ule 7 Instal ler pa ssword 55 instal li ng equipment external antenna 35 – 41 Integrat ed Communi cation System (I CS) num ber in g 14[...]

Index / 133 P0992639 01 Modular ICS Compan ion Installer Guide portable telepho ne deregistration 83 description 4 DN range 35 f eat ur es 58 inst alli ng 34 registration 35 , 80 – 82 signal strength (see Re ceive Signal S trength Indicat or) sys tem ma xi mum 35 te st ing 93 troubleshoo ting 95 using in US 4 power supply for an RPI 19 plug-top 1[...]

134 / Index Modular ICS Compani on Installer Guide P0992639 01 RPI-16 BIX UL, c apac ity 19 RPI-8 BIX UL capacit y 19 upgrading 119 RSSI (see Receive Signal Strengt h Indicator) S safety 2 signal strength (see Re c e ive Sig nal S t rength Indicato r ) six-port Ex pansion Cartridge 11 , 14 software keys 67 software, ICS and Norstar XC 2. 0 3 Startu[...]

Index / 135 P0992639 01 Modular ICS Compan ion Installer Guide V viewing pr ogramming 53 Voice Mai l, system requi rements 5 W wi rel e s s capab ilities (see Compani on) wireless communication activation a pproval 1 , 68 , 101 regression key 100 – 101 wireless equipment 30 wireless, anten na i nstallation 35 wiring, RPI 18 – 30[...]

136 / Index Modular ICS Compani on Installer Guide P0992639 01[...]

Ba ckup prog ramming ove rla ys Business Series Terminals Programming Overlay P0914001 01 Heading Back Show Next Heading Back Next Show Norstar Programming Overlay PO698666 Issue 02 Printed in Canada[...]

Afte r you have finished program ming, store your Norstar Programm ing Overlay in the slots provided o n t he back cover. Ap r è s avo ir te rm i n é la programmation, rangez l a g ri l le No rs tar dan s l es fen tes pr é vues à cet ef fet à la fin de ce guide. Cuando hay a t erminad o de programar, inserte en es tas ranu ra s su Plan t il la[...]