Nortel 1110 manual

Carrier VoIP Nortel IP Phone 1110 User Guide (CICM) Release: (I)SN10 Document Revision: 02.03 www.nortel.com NN10300-021 .[...]

Carrier VoIP Release: (I)SN10 Publication: NN10300-021 Document status: Standard Document release date: 7 March 2008 Copyright © 2007, 2008 Nortel Networks All Rights Reserved. Sourced in Canada, the United States of America, and the United Kingdom This document is protected by copyright laws and international treaties. All information, copyrights[...]

3 . Contents New in this release 7 Features 7 Other changes 7 Overview 9 IP Phone terminal description 9 Terminal display 11 Terminal indicators 11 IP Phone 1110 menu systems 13 Logoff 13 Call Services menu 13 Settings menu 14 Regional menu 14 User menu 14 Terminal menu 15 Call menu 15 Inbox 15 Outbox 15 Directory 15 Menu Hierarchy 17 How to use th[...]

4 Answering a second call 29 Ending a call 31 While on an active call 33 Using call hold 33 Transferring a call 33 Using conference call 34 Using call forward 35 Navigating the menu system 37 Navigating the main menu 37 Navigating the Call Services menu 38 Navigating the Settings menu 38 Navigating the Regional menu 39 Navigating the User menu 39 N[...]

5 Using the Terminal menu 59 Accessing the Audio menu 59 Viewing and editing your audio settings 60 Changing the default volume 61 Selecting a ring tone 62 Selecting the dialpad feedback 62 Enabling and disabling handsfree 63 Adjusting the contrast level of the display 64 Performing a firmware upgrade 64 Using the Call menu 67 Resetting softkeys to[...]

6 Mute feature 93 Using the dialpad to enter text 95 Use the IP Phone with the IP Softphone m6350 97 Access Code summary 99 Using the Local tools menu 101 Setting the contrast for the LCD display 102 Setting the language 103 Setting the backlight timer 104 Carrier VoIP Nortel IP Phone 1110 User Guide (CICM) NN10300-021 02.03 Standard 7 March 2008 C[...]

7 . New in this release The following section details what’s new in the Nortel IP Phone 1110 User Guide (CICM), (NN10300-021) for the release (I)SN10. The following section details what’s new in the Nortel IP Phone 1110 User Guide (CICM), (NN10300-021) for the release (I)CVM11. • “Features” (page 7) • “Other changes” (page 7) Featur[...]

8 New in this release Carrier VoIP Nortel IP Phone 1110 User Guide (CICM) NN10300-021 02.03 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks .[...]

9 . Overview Nortel IP Phone 1110 brings voice and data to the desktop by connecting directly to a Local Area Network (LAN) through an Ethernet connection. When you are logged on the system, the handset and keypad of the IP Phone 1110 operate in the same way as a standard Meridian Business Set (MBS) telephone. You can access additional services and[...]

10 Overview — Services — Inbox — Volume control — Hold — Expand to PC — Line — Goodbye • standard telephone dialpad • Automatic network configuration • upgradeable firmware Figure 1 "IP Phone 1110 components" (page 10) shows the location of the keys and the components of the IP Phone. The IP Phone does not have a micro[...]

Terminal indicators 11 Terminal display The display on the IP Phone terminal has blue LED backlighting. When the phone ceases to be active, the backlighting continues for a period of time, as determined by the value of the backlight timer. When you initially receive your phone, the backlight timer is set to the default value. It is possible to alte[...]

12 Overview Carrier VoIP Nortel IP Phone 1110 User Guide (CICM) NN10300-021 02.03 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks .[...]

13 . IP Phone 1110 menu systems After you have successfully logged on to the network, the menu systems are active and available. An up or down arrow beside an item indicates the navigation key you can press to scroll to the next item. Labels appear next to the softkeys, in response to items selected on the screen. The IP Phone menu system provides [...]

14 IP Phone 1110 menu systems • remove a feature from a softkey • view the current softkey assignments • view a feature profile • change the label associated with a softkey See “Call Services” (page 87) for detailed information about this feature, and see “Using the Call Services menu” (page 43) . Settings menu Use the Settings menu[...]

Directory 15 Terminal menu Use the Terminal menu to: • view your audio settings • adjust the contrast level of the display • perform a firmware upgrade See “Using the Terminal menu” (page 59) . Call menu Use the Call menu to: • access the Feature menu • access the History Menu • reset softkeys to default configuration See “Using t[...]

16 IP Phone 1110 menu systems See “Using the Directory menu” (page 75) . Carrier VoIP Nortel IP Phone 1110 User Guide (CICM) NN10300-021 02.03 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks .[...]

Menu Hierarchy 17 Menu Hierarchy Figure 3 IP Phone 1110 menu hierarchy Carrier VoIP Nortel IP Phone 1110 User Guide (CICM) NN10300-021 02.03 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks .[...]

18 IP Phone 1110 menu systems How to use the navigation keys The IP Phone terminal has five keys that you use to navigate the menus, and to help you to enter text in the display. See Figure 1 "IP Phone 1110 components" (page 10) for the location of these keys. When the menu system is active, the navigation keys behave this way: • up key[...]

19 . Connecting the IP Phone to the LAN Follow this procedure to connect the terminal to the Local Area Network (LAN), and to a power source. See Figure 4 "IP Phone connectors" (page 20) . CAUTION Risk of equipment damage Do not plug the IP Phone into a regular telephone jack. This causes severe damage to the terminal. Consult your system[...]

20 Connecting the IP Phone to the LAN Procedure job aid Figure 4 IP Phone connectors Carrier VoIP Nortel IP Phone 1110 User Guide (CICM) NN10300-021 02.03 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks .[...]

21 . Logging on Follow this procedure to log on to the network. If the Centrex IP Client Manager (CICM) is set up as part of a group of CICMs, you can choose which CICM to connect to. After you select a gateway, the terminal directs itself at that CICM and the Username screen appears. If a firmware upgrade for the IP Phone is available, the system [...]

22 Logging on 6 If you make an error, press Clear to clear the field, and then enter the password again. 7 Press Ok , or press the send key. You are logged on and the Menu screen appears. --End-- Carrier VoIP Nortel IP Phone 1110 User Guide (CICM) NN10300-021 02.03 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks .[...]

23 . Logging off Follow this procedure to log off from the network Step Action 1 From the main menu, select Log Off . 2 Press Ok , or press the send key. A confirmation screen appears. 3 To confirm the action, press Yes or press the send key. You are logged off from the network. --End-- Carrier VoIP Nortel IP Phone 1110 User Guide (CICM) NN10300-02[...]

24 Logging off Carrier VoIP Nortel IP Phone 1110 User Guide (CICM) NN10300-021 02.03 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks .[...]

25 . Making calls Follow one of the procedures in this section to make a call. See Figure 1 "IP Phone 1110 components" (page 10) for the location of the Line key. Navigation • “Making a call using off-hook dialing” (page 25) • “Making a call using handsfree dialing” (page 25) • “Making a call using predial” (page 26) •[...]

26 Making calls Step Action 1 With the handset in the cradle, press the Line key on the terminal. You hear a dial tone. 2 Use the dialpad to enter the number. 3 When the call is answered, lift the handset and begin speaking. --End-- Making a call using predial Follow this procedure to use the predial feature to make a call. Step Action 1 Before you[...]

Editing a predialed number 27 2 Use the dialpad to enter the new number. --End-- Carrier VoIP Nortel IP Phone 1110 User Guide (CICM) NN10300-021 02.03 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks .[...]

28 Making calls Carrier VoIP Nortel IP Phone 1110 User Guide (CICM) NN10300-021 02.03 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks .[...]

29 . Answering calls Follow these procedures to answer calls. Incoming calls cause the telephone to ring and the Message Indicator lamp to flash. The IP Phone 1110 does not have a handsfree feature. You can answer a call by pressing the Line key, or by picking up the handset. You must use the handset to speak to the caller. See Figure 1 "IP Ph[...]

30 Answering calls • Press the softkey assigned to the line with the incoming call. • Select the line from the call services menu. The call is answered. 3 To transition between calls, press the hold key and perform one of these actions: • From the call services menu, select the line of the call you want to retrieve. • From the assigned soft[...]

31 . Ending a call Follow this procedure to terminate an active call. The Goodbye is useful for dropping out of a conference call or exiting voice mail. See Figure 1 "IP Phone 1110 components" (page 10) for the location of this key. Action Perform one or these actions. • Return the handset to the cradle. • Press the goodbye key. The c[...]

32 Ending a call Carrier VoIP Nortel IP Phone 1110 User Guide (CICM) NN10300-021 02.03 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks .[...]

33 . While on an active call Follow these procedures to put a call on hold, transfer a call, and use the conference call feature. See Figure 1 "IP Phone 1110 components" (page 10) for the location of the keys. Navigation • “Using call hold” (page 33) • “Transferring a call” (page 33) • “Using conference call” (page 34) U[...]

34 While on an active call Step Action 1 During a call, press the key to which the transfer feature is assigned. The call is put on hold and a dial tone sounds. 2 Use the dialpad to enter the number to which to transfer the call. 3 When that number rings or is answered, press the transfer key again. The call is transferred. --End-- Using conference[...]

35 . Using call forward Follow this procedure to forward calls to another IP Phone when you are away from your desk. Step Action 1 To activate call forward without lifting the handset, press the key to which the Forward feature is assigned. 2 Use the dialpad to enter the number of the extension to which to forward your calls. 3 Press the forward ke[...]

36 Using call forward Carrier VoIP Nortel IP Phone 1110 User Guide (CICM) NN10300-021 02.03 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks .[...]

37 . Navigating the menu system Follow these procedures to navigate and select items from the main menu. Menu items can be selected with a shortcut key. The shortcut key is the number on the dialpad that corresponds to the number of the menu item. Only items numbered 0 through 9 have a shortcut key. Use the navigation keys to scroll through menus a[...]

38 Navigating the menu system • Select the item in the menu, and press Ok or press the send key. • Press the shortcut key. The selected menu opens. --End-- Navigating the Call Services menu Follow this procedure to open the Call Services menu. Step Action 1 From the main menu, select and open Call Services . The Call Services menu opens. 2 See [...]

Navigating the Call menu 39 Navigating the Regional menu Follow this procedure to open the Regional menu. Step Action 1 From the main menu, open the Settings menu. 2 Form the Settings menu, select and open Regional . 3 Press Ok , or press the send key. The Regional menu open. 4 See “Using the Regional Menu” (page 49) . --End-- Navigating the Us[...]

40 Navigating the menu system Step Action 1 From the main menu, open the Settings menu. 2 From the Settings menu, select and open Call . The Call menu opens. 3 Perform one of these actions: • Select and open Feature . See “Using the Feature menu” (page 69) . • Select and open History . See “Resetting the Inbox” (page 81) and “Resettin[...]

Navigating the Feature menu 41 See “Labeling a feature” (page 71) . • Select and open Options . See “Using the Options menu” (page 72) . • Select and open Reset . See “Resetting the feature keys to the defaults” (page 70) . --End-- Carrier VoIP Nortel IP Phone 1110 User Guide (CICM) NN10300-021 02.03 Standard 7 March 2008 Copyright [...]

42 Navigating the menu system Carrier VoIP Nortel IP Phone 1110 User Guide (CICM) NN10300-021 02.03 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks .[...]

43 . Using the Call Services menu Follow procedures in this section to use the Call Services menu. Navigation • “Activating a feature from the menu” (page 43) • “Using a softkey to activate a feature” (page 44) • “Assigning a feature to a key” (page 44) • “Removing a feature assignment from a softkey” (page 44) • “Viewin[...]

44 Using the Call Services menu 5 Press Ok , or press the send key. --End-- Using a softkey to activate a feature Follow this procedure to activate a feature that is assigned to a softkey. Action Press the softkey associated with the feature you want to use. The feature is activated. A down arrow icon appears next to the item to indicate that the f[...]

Displaying softkey labels while on a call 45 Step Action 1 From the main menu, open the Call Services menu. 2 From the Call Services menu, select and open Unassign . A Confirmation screen appears. 3 Confirm the action. The feature assignment is removed from the softkey. --End-- Viewing softkey assignments Follow this procedure to view a list of sof[...]

46 Using the Call Services menu Action On the terminal press the services key. The softkey labels appear. Hiding softkey labels Follow this procedure to hide the softkey labels. The terminal temporarily hides the softkey labels when it is engaged in a call. See Figure 1 "IP Phone 1110 components" (page 10) for the location of the services[...]

Labeling softkeys 47 The profile appears. 4 Press Ok or press the send key, to return to the previous screen. --End-- Labeling softkeys Follow this procedure to replace the default softkey label that is associated with a feature. If you are unfamiliar with how to use the dialpad to enter text, see “Using the dialpad to enter text” (page 95) bef[...]

48 Using the Call Services menu Carrier VoIP Nortel IP Phone 1110 User Guide (CICM) NN10300-021 02.03 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks .[...]

49 . Using the Regional Menu Follow the procedures in this section to configure time and date settings used by the terminal. Navigation • “Selecting the language” (page 49) • “Selecting the time zone” (page 50) • “Enabling Daylight Saving Time” (page 50) • “Disabling Daylight Saving Time” (page 51) • “Setting the time fo[...]

50 Using the Regional Menu Selecting the time zone Follow this procedure to select a time zone. Step Action 1 From the main menu, open the Settings menu. 2 From the Settings menu, open the Regional menu. 3 From the Regional menu, select and open Time . The Time menu opens. 4 From the Time menu, select and open Hours from GMT . The hours from GMT sc[...]

Setting the time format 51 Disabling Daylight Saving Time Follow this procedure to disable Daylight Saving Time. Step Action 1 From the main menu, open the Settings menu. 2 From the Settings menu, open the Regional menu. 3 From the Regional menu, open the Time menu. The Time menu opens. 4 From the Time menu, select and open Daylight Saving . The Da[...]

52 Using the Regional Menu A check mark appears beside the option, to indicate that it is enabled. The time is displayed in the selected format. You return to the previous screen. --End-- Setting the date format Follow this procedure to set the date format the terminal uses to display the current date. When month (mmm) is selected, the display show[...]

Resetting the default time 53 Step Action 1 From the main menu, open the Settings menu. 2 Form the Settings menu, open the Regional menu. 3 From the Regional menu, open the Time menu. 4 From the Time menu, select and open Reset . A confirmation screen appears. 5 Confirm the action. The terminal reverts to the default time settings. You return to th[...]

54 Using the Regional Menu Carrier VoIP Nortel IP Phone 1110 User Guide (CICM) NN10300-021 02.03 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks .[...]

55 . Using the User menu Follow procedures in this section to view and edit your User profile. Navigation • “Viewing your user name” (page 55) • “Viewing your login type” (page 55) • “Viewing, disabling, or enabling Auto Login” (page 56) • “Changing your password” (page 57) Viewing your user name Follow this procedure to vie[...]

56 Using the User menu Step Action 1 From the main menu, open the Settings menu. 2 From the Settings menu, open the User menu. 3 From the User menu, select and open Login Type . If the current login type is unique, Unique is displayed. If the current login type is joint, Joint is displayed. 4 Press Ok , or press the send key. You return to the User[...]

Changing your password 57 6 Press Ok , or press the send key. A check mark appears beside the item you selected. You return to the AutoLogin screen. --End-- Changing your password Follow this procedure to change your password. If you are unfamiliar with how to use the dialpad to enter text, see “Using the dialpad to enter text” (page 95) before[...]

58 Using the User menu Carrier VoIP Nortel IP Phone 1110 User Guide (CICM) NN10300-021 02.03 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks .[...]

59 . Using the Terminal menu Follow procedure in this section to view the Terminal settings and adjust the contrast level of the display. Navigation • “Accessing the Audio menu” (page 59) • “Viewing and editing your audio settings” (page 60) • “Changing the default volume” (page 61) • “Selecting a ring tone” (page 62) • ?[...]

60 Using the Terminal menu • Select and open Profile . See “Viewing and editing your audio settings” (page 60) . • Select and open Default Volumes . See “Changing the default volume” (page 61) . • Select and open Play Ring Patterns . See “Selecting a ring tone” (page 62) . • Select and open Dialpad Feedback . See “Selecting th[...]

Accessing the Audio menu 61 Changing the default volume Follow this procedure to set the volume of the handset, handsfree speaker, ringer, or buzzer. Prerequisites The Audio menu item must be available from the main menu. Step Action 1 From the main menu, open the Settings menu. 2 From the Settings menu, open the Terminal menu. 3 From the Terminal [...]

62 Using the Terminal menu — Press Cancel to cancel the request. — Press Reset to reset the volume to the previous level. — Press Play to hear the level of the currently selected volume. — Press Ok , or press the send key, when you have the volume level you want. The default volume of the selected speaker is set. --End-- Selecting a ring to[...]

Accessing the Audio menu 63 Step Action 1 From the main menu, open the Settings menu. 2 From the Settings menu, open the Terminal menu. 3 From the Terminal menu, open the Audio menu. 4 From the Audio menu, select and open Dialpad Feedback . The Dialpad Feedback menu opens, and a list of options appears: • Server DTMF • No Sound • Identical So[...]

64 Using the Terminal menu 6 Press Ok , or press the send key, to save the setting. --End-- Adjusting the contrast level of the display Follow this procedure to adjust the contrast level of the display. Step Action 1 From the main menu, open the Settings menu. 2 From the Settings menu, open the Terminal menu. 3 From the Terminal menu, select and op[...]

Performing a firmware upgrade 65 Step Action 1 From the main menu, open the Settings menu. 2 From the Settings menu, open the Terminal menu. 3 From the Terminal menu, select Upgrade . 4 Press Ok , or press the send key. The Upgrade confirmation screen appears. 5 Confirm the action. A second confirmation screen appears. 6 Press Yes , or press the se[...]

66 Using the Terminal menu Carrier VoIP Nortel IP Phone 1110 User Guide (CICM) NN10300-021 02.03 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks .[...]

67 . Using the Call menu Follow procedures in this section to use the Call menu. Step Action 1 From the main menu, open the Settings menu. 2 From the Settings menu, select and open Call . The Call menu opens. 3 Perform one of these actions: • Select and open Feature . See “Using the Feature menu” (page 69) . • Select and open History . See [...]

68 Using the Call menu The softkey assignments are reset to the default. --End-- Carrier VoIP Nortel IP Phone 1110 User Guide (CICM) NN10300-021 02.03 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks .[...]

69 . Using the Feature menu Follow the procedures in this section to use the Feature menu. When you access the Features menu, a numbered list of the features provisioned on each key is displayed. The number displayed indicates the key to which the feature is assigned to your line on the Communication Server 2000 (CS2K). Features are assigned by you[...]

70 Using the Feature menu 3 From the Call menu, open the Feature menu. A list of the feature keys and their current assignments appears. 4 Scroll through the list and select the feature key. The Feature submenu appears. 5 Select and open Assign . 6 Press Ok , or press the send key. The Assign menu opens. --End-- Defining the Key type Follow this pr[...]

Using the Assign menu 71 Step Action 1 From the main menu, open the Settings menu. 2 From the Settings menu, open the Call menu. 3 From the Call menu, open the Feature menu. A list of the feature keys and their current assignments appears. 4 Scroll through the list and select the feature key. The Feature submenu appears. 5 Select and open Reset . T[...]

72 Using the Feature menu The new label is applied. You return to the Feature menu. --End-- Using the Options menu Follow this procedure to open the Options menu. Step Action 1 From the main menu, open the Settings menu. 2 From the Settings menu, open the Call menu. 3 From the Call menu, open the Feature menu. A list of the feature keys and their c[...]

Using the Options menu 73 7 Press Ok , or press the send key. A check mark appears beside your selection. You return to the Options menu. --End-- Defining your default feature Follow this procedure to assign a feature to your default Directory Number (DN) key. Step Action 1 From the main menu, open the Settings menu. 2 From the Settings menu, open [...]

74 Using the Feature menu 5 Select and open Options . 6 From the Options menu, select and open Outbox Feature . The Outbox screen appears, showing a list of Directory Number (DN) keys. 7 Scroll through the list to select a key that you want to assign to the Outbox. 8 Press Ok , or press the send key. The Outbox is assigned to the selected key. You [...]

75 . Using the Directory menu Follow procedures in this section to use the Directory menu. Navigation • “Adding or editing a directory entry ” (page 75) • “Adding or editing a directory entry ” (page 75) • “Deleting an entry from the directory” (page 76) • “Making a call using the directory” (page 77) • To add an entry to [...]

76 Using the Directory menu b Use the dialpad to enter the number. c Press Ok , or press the send key. The number is entered in the directory, and you return to the New Entry menu. 5 To add or edit the surname, perform these steps: a From the New Entry menu, select and open Surname . b Use the dialpad to enter the surname. c Press Ok , or press the[...]

Making a call using the directory 77 Step Action 1 From the main menu, open the Directory menu. 2 From the Directory list, select the name you want to delete. 3 Press Ok , or press the send key. The Directory menu opens. 4 Press the down navigation key until the Delete option appears. 5 Press Ok , or press the send key. A confirmation screen appear[...]

78 Using the Directory menu Carrier VoIP Nortel IP Phone 1110 User Guide (CICM) NN10300-021 02.03 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks .[...]

79 . Using the Inbox Follow procedures in this section to use the Inbox feature. See Figure 1 "IP Phone 1110 components" (page 10) for the location of the Inbox key. The IP Phone has a dedicated fixed key for the Inbox. The system logs the incoming key number, time and date, as well as the display shown on the IP Phone at the time of the [...]

80 Using the Inbox Step Action 1 Press the Inbox key on the terminal. The Inbox screen appears, showing a list of the 10 most recent incoming calls. 2 Select an item from the list and press Ok . 3 Perform one of these actions: • Select Dial , to call the number. • Select Display to view caller information. • Select Store to store the number i[...]

Resetting the Inbox 81 4 Press the down navigation key to select Store . The directory submenu appears. 5 See “Adding or editing a directory entry ” (page 75) for this procedure. --End-- Using the Inbox to make a call Follow this procedure to make a call from within the Inbox. Step Action 1 Press the Inbox key on the terminal. The Inbox screen [...]

82 Using the Inbox 5 To reset the Inbox, Press Ok or press the send key. The Inbox is reset. You return to the Call screen. --End-- Carrier VoIP Nortel IP Phone 1110 User Guide (CICM) NN10300-021 02.03 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks .[...]

83 . Using the Outbox You must assign a Directory Number (DN) key the Outbox before you can use this feature. After you assign a DN key, the IP Phone logs all outgoing calls from that DN. The system logs the outgoing key number, time, and date. If the duration of the call is more than two seconds, the system captures the display as it appeared when[...]

84 Using the Outbox Step Action 1 From the main menu, select and open Outbox . The Outbox screen appears, showing a list of the 10 most recent outgoing calls. 2 Select an item from the list and press Ok , or press the send key. 3 Perform one of these actions: • Select Dial , to call the number. • Select Display to view caller information. • S[...]

Resetting the Outbox 85 3 Press Ok , or press the send key. The Dial screen appears. 4 Press the down navigation key to select Store . The directory submenu appears. 5 See “Adding or editing a directory entry ” (page 75) for this procedure. --End-- Using the Outbox to make a call Follow this procedure to make a call from within the Outbox. Step[...]

86 Using the Outbox The Outbox is reset. You return to the Call screen. --End-- Carrier VoIP Nortel IP Phone 1110 User Guide (CICM) NN10300-021 02.03 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks .[...]

87 . Call Services The Call Services menu gives the IP Phone 1110 access to Centrex features, which are assigned by your system administrator. Any call service features that are provisioned on your line are available when you log onto the IP Phone terminal. You can have a maximum of 14 features assigned to your line. The full list of features is ac[...]

88 Call Services Logically, some features are available only when the terminal is active, such as Mute. Other features, like Call Forwarding, are available only when the terminal is idle. You cannot change the profile that is associated with a feature. To realize the greatest benefit from softkey assignments, you can assign two features to a single[...]

Softkey assignment 89 Table 2 Sample: Default softkey assignment Key 2004 feature assignment Feature profile 1110 softkey assignment Automatic softkey assignment on 1110 2 Three Way Call Hide when idle 1 Yes. The feature appears only when the terminal is active. 3 Call Forward Hide when active 1 Yes. The feature appears only when the terminal is id[...]

90 Call Services Table 3 Example 1: Assign a feature to a softkey 1 Key 2004 feature assignment Feature profile 1110 softkey assignment 2 Three Way Call Hide when idle 1 3 Call Forward Hide when active None 4 Make Set Busy Hide when active None 5 Busy Override Hide when idle None 6 Ring Again Never hide None 7 Call Waiting Never hide None Example 2[...]

Softkey assignment 91 When a key has two features assignment to it, you can replace one feature with another with the same profile, without losing the other feature. Therefore, if Call Forward is assigned to key 1, it replaces Make Set Busy, but not Call Waiting. The new map looks like this. Table 6 Example 4: Replace a feature with one with a like[...]

92 Call Services Carrier VoIP Nortel IP Phone 1110 User Guide (CICM) NN10300-021 02.03 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks .[...]

93 . Mute feature The IP Phone 1110 does not have a fixed mute key, but a mute feature is available from the feature list. The mute feature profile is Hide when idle, therefore the item appears in the display only when the handset is active. To activate the mute feature, see “Activating a feature from the menu” (page 43) . To assign the feature[...]

94 Mute feature Carrier VoIP Nortel IP Phone 1110 User Guide (CICM) NN10300-021 02.03 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks .[...]

95 . Using the dialpad to enter text Some screens require you to enter text in order to perform an action, such as changing your password or entering names in the directory. To enter text you use the dialpad on the terminal. On the dialpad, keys numbered 2 through 9 each have three letters associated with them. When entering text, press the key onc[...]

96 Using the dialpad to enter text This list shows the output associated with each key on the dialpad. Figure 5 Procedure job aid Carrier VoIP Nortel IP Phone 1110 User Guide (CICM) NN10300-021 02.03 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks .[...]

97 . Use the IP Phone with the IP Softphone m6350 The Call Services menu gives the IP Phone access to Centrex features; the softkeys in the display provide an alternative to the dedicated feature keys on an IP Phone 2004. Any changes the user makes to the 1110 feature key assignments, through the feature menu, apply only when the user is logged ont[...]

98 Use the IP Phone with the IP Softphone m6350 Carrier VoIP Nortel IP Phone 1110 User Guide (CICM) NN10300-021 02.03 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks .[...]

99 . Access Code summary Contact you system administrator for a list of features available on your IP Phone, and the corresponding Access Codes. Use Table 1 to keep track of the feature Access Codes. Table 8 Assigned feature access codes Feature Access Code Feature Access Code Carrier VoIP Nortel IP Phone 1110 User Guide (CICM) NN10300-021 02.03 St[...]

100 Access Code summary Carrier VoIP Nortel IP Phone 1110 User Guide (CICM) NN10300-021 02.03 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks .[...]

101 . Using the Local tools menu Your IP Phone 1110 has both local and server-based telephone tools and features. This section discusses tools and features available locally on your IP Phone 1110. Local tools and features are accessed through the Local tools menu. The following figure shows the hierarchy of menus and commands for the Local tools me[...]

102 Using the Local tools menu • 3. Network Configuration • 4. Lock Menu The "Local Diagnostics", "Network Configuration", and "Lock Menu" menus are for use only by the system administrator. The functionality on those menus is outside the scope of this document, and is not covered in this document. ATTENTION Admini[...]

Setting the language 103 know the password, you must contact your system administrator to obtain the password before you can proceed. 4 Press the 1 key on the dialpad to select the Preferences menu. 5 Press the 1 key on the dialpad to select the Contrast tool. 6 Press the up and down arrow keys to adjust the contrast level. 7 After adjusting the co[...]

104 Using the Local tools menu 8 You have completed the procedure. --End-- Setting the backlight timer The display screen on the IP Phone has backlighting. The display can remain lit for a period of time when your phone is inactive. The default setting is one hour. You can use the following procedure to adjust the length of time that the display sc[...]

Setting the backlight timer 105 8 You have completed the procedure. --End-- Carrier VoIP Nortel IP Phone 1110 User Guide (CICM) NN10300-021 02.03 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks .[...]

106 Using the Local tools menu Carrier VoIP Nortel IP Phone 1110 User Guide (CICM) NN10300-021 02.03 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks .[...]

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Carrier VoIP Nortel IP Phone 1110 User Guide (CICM) Copyright © 2007, 2008 Nortel Networks All Rights Reserved. Release: (I)SN10 Publication: NN10300-021 Document status: Standard Document revision: 02.03 Document release date: 7 March 2008 To provide feedback or to report a problem in this document, go to www.nortel.com/documentfeedback. www.nort[...]