Nortel M3820 manual

Digital T elephone IP Adapter Inst allation and Admi nistration Gui de Produc t releas e 1.5 S tandard 2.1 January 2 005 555-8421-211 NTD E04 AB[...]

[...]

Digital T ele phone IP Adapter Inst allation and Admi nistration Gui de Prod uct rele ase: 1.5 Publica tion nu mber: 555-8421 -21 1 Docum ent relea se: S t andar d 2.1 Date: January 20 05 Copyri ght © 2005 Nortel. Al l Right s Reserv ed. Printed i n Canada . All infor mation conta ined i n this do cument i s subjec t to chan ge without n otice . N[...]

[...]

Publication history January 200 5 This is the Sta nda rd 2. 1 issu e of the Digital T el ephone IP Adapter I nstallat ion an d Administr ation Gu ide (NTP 555- 8421-21 1). This docu ment provid es product descript ions, planning , install ation, co nfigur ation, ad ministra tion, a nd trouble shooting i nforma tion for product re lease 1.5 of the D[...]

vi Digita l Telepho ne IP Ada pter Installa tion and Ad minis tration G uide Publica tion hist ory Standard 2.1[...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide vii Content s About this document xv About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvi How to use this g uide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvi Product overview . . .[...]

viii Digit al Telepho ne IP Ad apterInstal lation and Admi nistrat ion Guid e Conten ts Standard 2.1 Connection o ptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 10BaseT Ethernet inter face . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 How Digital Telephone IP Adap ter units[...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide ix January 20 05 Contents Administration PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 9 Connection o ptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Ethernet connec tion . . . . . . . . .[...]

x Digit al Telepho ne IP Ad apterInstal lation and Admi nistrat ion Guid e Conten ts Standard 2.1 4 Configuring the IP Adapter unit using the telephone menu 83 Before you begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84 Information yo u need to know befor e co nfiguring . . . . . . . . . . . . . [...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide xi January 20 05 Contents Telephone featur es operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150 Emer gency service calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150 Hold . . . . . . . . . . . . . . . . . . . . .[...]

xii Digit al Telepho ne IP Ad apterInstal lation and Admi nistrat ion Guid e Conten ts Standard 2.1 Performing a fir mware upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196 Manual firmwar e upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196 When to perfor m a firmwar e up grade . . . . . . . [...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide xiii January 20 05 Contents A Planning forms 229 IP Adapter Network Co nnections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230 IP Adapter Conf iguration Infor mation—Dialing Plans . . . . . . . . . . . . . . . . 231 IP Adapt er teleph one menu— Conf[...]

xiv Digital T elephone IP Adapte rInstalla tion an d Adminis tration G uide Conten ts Standard 2.1[...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide xv Preface About this document In this preface About this guid e xvi Produc t overv iew xvii Skills you need xvi ii Conventio ns used in this guid e xx Related in forma tion prod ucts xxii[...]

xvi Digita l Telepho ne IP Ada pter Instal lation and Admi nistration Guide About thi s docum ent Standard 2.1 About this guide The Dig ital T elep hone IP Adapt er Instal lation a nd Admini stration Guide (NTP 555-8421- 21 1) is for tele com and da ta network managers and admini strator s who plan , in stal l, an d ma nag e co rpor ate t ele comm [...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide x vii January 2005 About this docu ment Product o verview Nortel proudly presents Digi tal T elephone IP Adapter remote teleco mmunicati ons equipme nt. The Digit al T ele phone IP Adapt er Insta llat ion and Adminis tration Guide (NTP 555- 8421-21 1) provides informati on on [...]

xviii Digita l Telepho ne IP Ada pter Instal lation and Admi nistration Guide About thi s docum ent Standard 2.1 Skills you need Knowledge of , or exper ience wit h, the fol lowing PC conc epts as ap propriat e to your net work is h elpful whe n administe ring a Digita l T elephone IP Adapter unit: ! Microsof t W indo ws ! softwar e inst allati on [...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide xix January 2005 About this docu ment Dat a networking knowledge Knowledge of , or exper ience wit h, the fol lowing aspect s of data n etworking: ! data li nk (Lay er 2 of th e OSI model ) — IP proto col — routing ! network ( Layer 3 of the OSI mod el) — address ing —[...]

xx Digital Tele phone IP Adapter I nstalla tion and Ad minis tration G uide About thi s docum ent Standard 2.1 Convention s used in this guide This sec tion d escribes the symb ols and te xt conve ntions us ed in thi s guide. Precaut ionary messa ges Note : A “Note” des cribes t he secondar y result s of proce dures or c ommands, or special con[...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide xxi January 2005 About this docu ment Example Getting the re 91 1x → Configuration Manage r → IP Configur ation The long i nstru ction for this exa mple is shown bel ow . 1 Do the foll owing: 2 In the left pane, click on the plus sign (+) bes ide C onfiguration Manage r to[...]

xxii Dig ital Te lephone IP Adapte r Installa tion an d Adminis tration G uide About thi s docum ent Standard 2.1 Related in formation product s This sectio n li sts so urc es for a dditi ona l info rmat ion relate d to th e Dig ital T elephone IP Adapte r unit. Y ou can order printed do cumentati on and the CD- ROM from your Nor tel distribu tor .[...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide xxiii January 2005 About this docu ment Reach Line Car d Install ation and Admini stration Guide (NTP 555-8421- 210) The Rea ch Line Car d Installat ion and Admini stra tion Guide , written for t he instal ler/admi nistrat or , d escribes how to in stall, configure , and manag[...]

xxiv Digita l Telepho ne IP Ada pter Instal lation and Admi nistration Guide About thi s docum ent Standard 2.1[...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 25 Chapter 1 Digit al T elephone IP Adapter description In this ch apt er Product In troduction 26 Hardware descr iption 29 Conn ection op tions 35 How Digi tal T elephon e IP Adapt er units wor k 36 System securi ty 42 T elep hones 43 Onli ne/Offline T a ble 50 Emerg ency se [...]

26 Digital Te lephone IP Adapte r Installation and Ad ministrat ion Guid e Digita l Telepho ne IP Ada pter desc ription Standard 2.1 Product In troduction Digital T elephon e IP Adapter units pr ovide ful l-feature d host P rivate Br anch Exchan ge (PBX) ser vices to single users in smal l remote or home of fic es. Digital T elephon e IP Adapter un[...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 27 January 2005 Digital Te lepho ne IP Adapte r descri ption Digit al T elephone Exter nal IP Adapter The Digit al T elephone Extern al IP Adapt er connect s to the t elephone set line cord of t he dig ital te lephone wit h a standa rd RJ-1 1 connector . The u nit rela ys voic[...]

28 Digital Te lephone IP Adapte r Installation and Ad ministrat ion Guid e Digita l Telepho ne IP Ada pter desc ription Standard 2.1 Configuration - device and software T o make the Digita l T elephone IP Adapter unit operation al, so me configur atio n is requ ired. Y o u can use t he followi ng tools t o configu re the Digi tal T elephone IP Adap[...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 29 January 2005 Digital Te lepho ne IP Adapte r descri ption Hard ware d esc ription This sec tion desc ribes the LED indicat or dis plays, power su pply , cables, connecto rs, and Internet Access Devi ces ( IAD) for th e Digital T elephon e IP Adapter unit s. Digit al T eleph[...]

30 Digital Te lephone IP Adapte r Installation and Ad ministrat ion Guid e Digita l Telepho ne IP Ada pter desc ription Standard 2.1 Digit al T elephone IP Adapter unit LED indi cator display dia grams G016IP Digital T elephone IP Adapter cir cuit car d Po w e r LED Rx LED Tx LED G101489IP Digital T elephone IP Adapter unit LED Indicators Po w e r [...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 31 January 2005 Digital Te lepho ne IP Adapte r descri ption Digit al T elephone Internal IP Adapter The Dig ital T elephone In ternal I P Adapter pr ovides th e connec tions li sted belo w: ! a fem ale RJ -45 conn ect or (l abele d E THE RNET ) for a 10B aseT Eth ernet connec[...]

32 Digital Te lephone IP Adapte r Installation and Ad ministrat ion Guid e Digita l Telepho ne IP Ada pter desc ription Standard 2.1 Universal power s upply support - Digit al T elephone Internal IP Adapter The Digit al T elephone Inter nal IP Adap ter requi res a 0.5A/ 24V power supp ly . T o order the power s upply f rom your Nort el dist ributor[...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 33 January 2005 Digital Te lepho ne IP Adapte r descri ption Universal power s upply support - Digit al T elephone Ex ternal IP Adapter The Digit al T elephone Extern al IP Adapt er requir es a 0 .5A/24V power su pply . T o order the power s upply f rom your Nort el dist ribut[...]

34 Digital Te lephone IP Adapte r Installation and Ad ministrat ion Guid e Digita l Telepho ne IP Ada pter desc ription Standard 2.1 Internet A ccess Dev ice descri ption If you are using a 10BaseT Et hernet LAN at the re mote site, yo u can connect t he Digital T elephone IP Adapter unit to any h igh-s peed In ternet Access device. The followi ng [...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 35 January 2005 Digital Te lepho ne IP Adapte r descri ption Connect ion optio ns Communicati ons between the Dig ital T elephone IP Adapt er unit in yo ur of fice and the h ost PBX takes place using 10Bas eT Ethernet interf ace to an Internet Access Dev ice (IAD) o n a corp o[...]

36 Digital Te lephone IP Adapte r Installation and Ad ministrat ion Guid e Digita l Telepho ne IP Ada pter desc ription Standard 2.1 How Digit al T elephone IP Ad apter unit s work There ar e two maj or component s to the Di gital T elephone IP Adapter uni ts. They are: 1. the Digi tal T elephone I nternal or Exte rnal IP Adapter u nit locat ed at [...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 37 January 2005 Digital Te lepho ne IP Adapte r descri ption Outgoing call process T o place outgoing call s, users can e ither pick up the handset on the telephon e or press t he line key . For a deta iled desc ription of the out going call process, r efer to the sampl e illu[...]

38 Digital Te lephone IP Adapte r Installation and Ad ministrat ion Guid e Digita l Telepho ne IP Ada pter desc ription Standard 2.1 Call sc enar io 1: host- cont roll ed — corporate inte rnal call The foll owing di agram shows h ow a call i s routed whe n placing a host - control led call over the IP netwo rk to the corporate off ice: Calls wor [...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 39 January 2005 Digital Te lepho ne IP Adapte r descri ption V oice over IP network call 1 The D igital T elepho ne IP A dapter user l ifts the handset ( item A) . Result: The Digital T elephone IP Adapte r user hears a d ial tone. This indicate s a suc cessful c onnectio n to[...]

40 Digital Te lephone IP Adapte r Installation and Ad ministrat ion Guid e Digita l Telepho ne IP Ada pter desc ription Standard 2.1 Call scena rio 2: host -controlled—c orporate exter nal call The foll owing di agram shows h ow a call i s routed whe n placing a host - control led call to a p arty outs ide th e org aniza tion usin g a Digital T e[...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 41 January 2005 Digital Te lepho ne IP Adapte r descri ption V oice over IP network call 1 The D igital T elepho ne IP A dapter user l ifts the handset ( item A) . Result: The Digital T elephone IP Adapte r user hears a d ial tone. This indicate s a suc cessful c onnectio n to[...]

42 Digital Te lephone IP Adapte r Installation and Ad ministrat ion Guid e Digita l Telepho ne IP Ada pter desc ription Standard 2.1 System secur ity There ar e two le vels of s ecuri ty that y ou can se t to cont rol acce ss fro m Digital T elephone IP Adapte r units t o the RLC on th e host PBX. This sect ion descr ibes these s ecurity l evels an[...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 43 January 2005 Digital Te lepho ne IP Adapte r descri ption T e leph ones This sect ion lists t he telephone s, featu res, and modules su pported by the Dig ital T elephone IP Adapte r unit . Supported digit al telephones Digital T elephon e IP Adapter units su pport t he fol[...]

44 Digital Te lephone IP Adapte r Installation and Ad ministrat ion Guid e Digita l Telepho ne IP Ada pter desc ription Standard 2.1 Notes for M39xx ser ies digit al telep hone set s: 1. T o label the Local Keys on M3902 di gital t elephone s ets, use t he opt ions key on the digit al tele phone set itsel f. 2. If you downgra de the host PBX to a r[...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 45 January 2005 Digital Te lepho ne IP Adapte r descri ption M2000 se ries (European mode ls M3 310 and M38 20) and M39 xx series digit al tele phone set model and a ccessory co mp atibility The foll owing t ables show Di gital T elephone I P Adapter co mpatibi lity wit h M200[...]

46 Digital Te lephone IP Adapte r Installation and Ad ministrat ion Guid e Digita l Telepho ne IP Ada pter desc ription Standard 2.1 M39xx se ries digit al telephone set accessory comp ati bility The foll owing t able shows Re mote Gate way 9150 unit compati bility with M39xx seri es digit al tel ephone set accessor ies. Required foot st and for Di[...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 47 January 2005 Digital Te lepho ne IP Adapte r descri ption Supported telephone features The Dig ital T elephone IP Adapter uni ts sup port all feature s provided by the host PBX for host -contro lled cal ls. The fol lowing are some exa mples: ! ACD featur es ! call forw ard [...]

48 Digital Te lephone IP Adapte r Installation and Ad ministrat ion Guid e Digita l Telepho ne IP Ada pter desc ription Standard 2.1 Automatic Call Distribution (ACD) applica tions The Digit al T elephone IP Adapt er sup ports all Nortel Automat ic Call Distri bution (ACD) applic ations. If an ACD agent l oses communica tion to the Digital T elepho[...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 49 January 2005 Digital Te lepho ne IP Adapte r descri ption Communications sy stem and software requireme nt s The fo llowing t able shows t he sof tware ver sions nece ssary to run Digita l T elephone IP Adapte r units on compatib le Nortel’ s communications systems. Digit[...]

50 Digital Te lephone IP Adapte r Installation and Ad ministrat ion Guid e Digita l Telepho ne IP Ada pter desc ription Standard 2.1 Online/Off line T able Configur e the Onli ne/Of flin e table on the RLC to sc hedule the times t hat you want to mak e the host PBX availabl e to the Di gital T elephone IP Adap ter un it. Note: When the Digit al T e[...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 51 January 2005 Digital Te lepho ne IP Adapte r descri ption Emergenc y service n umber T o make an emergency service ca ll, you must use a PSTN telepho ne. The Digita l T elephone IP Adapte r unit does not s upport emerg ency se rvice cal ls. A TTENTION! Y o u must plac e eme[...]

52 Digital Te lephone IP Adapte r Installation and Ad ministrat ion Guid e Digita l Telepho ne IP Ada pter desc ription Standard 2.1 Remote Gateway 9100 Series Configu ration Manager After t he initi al confi guration is complet e, you can us e Remote Gate way 9100 Series Configuratio n Manager administr ation softwa re to make configu ration chang[...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 53 January 2005 Digital Te lepho ne IP Adapte r descri ption Power re quirem ent s This sec tion l ists cha racteri stics of the r ecommended power suppl ies f or the Digital T elephon e IP Adapter units. Input specifications Input sp ecifica tions for the Di gital T elephone [...]

54 Digital Te lephone IP Adapte r Installation and Ad ministrat ion Guid e Digita l Telepho ne IP Ada pter desc ription Standard 2.1[...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 55 Chapter 2 Planning for inst allation In this ch apt er Physi cal envi ronm ent 56 Adminis tration PC 59 Netw ork cons ider ati ons 62 Deploym ent 64[...]

56 Digital Te lephone IP Adapte r Installation and Ad ministrat ion Guid e Planning for insta llatio n Standard 2.1 Physical environm ent This secti on provides th e space, tempe rature, cab ling, and mounting informatio n you need t o know bef ore you in stall Di gital T elephone IP Adapter uni ts. Space Insert the Digit al T elephone IP Adapter i[...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 57 January 2005 Planning f or install ation Specification Minimum Maximum Norma l opera tion Recommended: ! T emperature (Ambient) ! Rela tive hum idity ! 0 ° C (32 ° F) ! 10% ! 40 ° C (104 ° F) ! 95% (non - conden sing) Sto ra g e Recommended t emperature -40 ° C (- 40 ?[...]

58 Digital Te lephone IP Adapte r Installation and Ad ministrat ion Guid e Planning for insta llatio n Standard 2.1 Mounting options Place th e Digit al T elep hone Extern al IP Ada pter on a de sk, or mount t he unit on the wall. If mount ing on the wall, make sure that the chosen locat ion allows you to easi ly view the LED indi cators on the fro[...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 59 January 2005 Planning f or install ation Administration PC This sec tion d escribes the way tha t you ca n connect a n admini strati on termina l to the Di gital T elephone I P Adapter unit. It also des cribe s the hard ware and softwar e require ments for using t he Config[...]

60 Digital Te lephone IP Adapte r Installation and Ad ministrat ion Guid e Planning for insta llatio n Standard 2.1 Administering multiple nodes in the network If you ar e respons ible for admini stering o ne or more Di gital T elephone IP Adapter u nits and t he RLC on t he host PBX, you can acces s them an d the RLC from anywhe re on the n etwork[...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 61 January 2005 Planning f or install ation T rivial File T ransfer Protocol (TFTP) ser ver A TFTP server is requi red for performing firmware u pgrades and confi guration uploads. Y ou can use any TFTP se rver ap plicati on. TFTP server ap plicati ons are avai lable fr om the[...]

62 Digital Te lephone IP Adapte r Installation and Ad ministrat ion Guid e Planning for insta llatio n Standard 2.1 Network cons ideration s Refer t o the Remo te Gateway 91 00 Seri es Network Engin eerin g Guideline s (NTP 555-84 21-103) for deta iled inf ormation on planni ng and prep aring your network f or the add ition of IP Adapter u nits . T[...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 63 January 2005 Planning f or install ation Network diagram The fo llowing di agram shows t he Digital T elephone I P Adapte r unit ’ s positio n in an IP network. Router 10 . 2 .1. 3 10 . 3 .1. 3 G101520IP Digital Telephone External IP Adapter unit Digital Telephone Interna[...]

64 Digital Te lephone IP Adapte r Installation and Ad ministrat ion Guid e Planning for insta llatio n Standard 2.1 Deployment This sec tion p resents the Digi tal T elephone IP Ada pter unit de ployment model s (option s) tha t are sup ported by No rtel. Tr a n s p o r t m e d i a Y ou ca n only config ure t he Digi tal T elephone IP Ad apter unit[...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 65 January 2005 Planning f or install ation It is p ossible, when usin g a Digital T elephone IP Ada pter un it beh ind a NA T device, t hat prolong ed periods of silence ca use the NA T translation ta ble entri es to cle ar and dro p the audio pat h. An exampl e of thi s is a[...]

66 Digital Te lephone IP Adapte r Installation and Ad ministrat ion Guid e Planning for insta llatio n Standard 2.1 ! The RLC requi res an IP addres s that th e Digital T elephon e IP Adapter unit can ac ces s. Model 2: I P on-demand If your BRI routers incur t oll char ges, c onfigure a n IP on-deman d connecti on. ! TCP/IP sig nalin g sessions be[...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 67 Chapter 3 Inst alling the Digit al T elephone IP Adapter unit In this ch apt er Preparin g for installat ion 68 Installing the Digital T ele phone I nternal IP Adapter circuit card 70 Installing the Digital T ele phone E xternal IP Adapt er unit 76 T esting the ne twork co [...]

68 Digital Te lephone IP Adapte r Installation and Ad ministrat ion Guid e Install ing the Digital Te lephon e IP Adap ter unit Standard 2.1 Prep aring for in st allation This sec tion s hows you how to prepar e for the install ation of the Dig ital T elephone IP Adapte r unit . General S afety The foll owing i s a list of general safe ty measure s[...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 69 January 2005 Installi ng the Di gital Telephone IP Adapte r unit Required hardware a nd software tools Y ou nee d the fol lowing tool s for har dware and s oftware i nstalla tion: ! antist atic ESD wri st stra p (recommende d) ! Philli ps-head sc rewdri ver and t wo number [...]

70 Digital Te lephone IP Adapte r Installation and Ad ministrat ion Guid e Install ing the Digital Te lephon e IP Adap ter unit Standard 2.1 Inst alling the Digit al T elephone Inte rnal IP Adapter circuit card Before yo u can inst all t he Digital T elephone I nternal IP Adapter circuit card, you must f irst re move the foot stand of the di gital [...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 71 January 2005 Installi ng the Di gital Telephone IP Adapte r unit 3 Unscrew and remo ve the footstand o f the di gital tele phone. Note: Refer to “A” in the fo llowing d iagram. 4 Punch ou t the front panels in th e footstand of th e telep hone to mak e the conne ctions [...]

72 Digital Te lephone IP Adapte r Installation and Ad ministrat ion Guid e Install ing the Digital Te lephon e IP Adap ter unit Standard 2.1 3 Use both ha nds to p ush forwa rd until the c ircuit card sna ps into plac e under the brac kets. Note: T wo holes on either sid e of the circuit c ard a re now align ed with the correspo nding holes on the [...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 73 January 2005 Installi ng the Di gital Telephone IP Adapte r unit Inst alling fe rrite beads The Dig ital T elephone In ternal I P Adapter circui t card in stall ation ki t contai ns two ferr ite b eads. Ferr ite beads prote ct the Et hernet and power suppl y cable from elec[...]

74 Digital Te lephone IP Adapte r Installation and Ad ministrat ion Guid e Install ing the Digital Te lephon e IP Adap ter unit Standard 2.1 Connecting the Digit a l T elephone Internal IP Adapter ci rcuit card Ensure t hat you have obtai ned the fo llowin g telephon e and Ether net cable s for your netw ork: ! Ethernet cable If you a re con nectin[...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 75 January 2005 Installi ng the Di gital Telephone IP Adapte r unit Com plete the fo llow ing proc ed ure: 1 If you want to route c alls over th e IP ne twork or ad minister th e Digital T elephon e Interna l IP Adap ter circu it card with Config uration M anager , connect the[...]

76 Digital Te lephone IP Adapte r Installation and Ad ministrat ion Guid e Install ing the Digital Te lephon e IP Adap ter unit Standard 2.1 Inst alling the Digit a l T elephone Ex ternal IP Adapter unit Y ou ca n install the Digi tal T elephone Exter nal IP Adapt er unit on a desk or on the wall . The unit h as the fol lowing dimensions : ! 18.2 c[...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 77 January 2005 Installi ng the Di gital Telephone IP Adapte r unit Ensure t hat you r chosen l ocation mee ts the followin g crit eria: ! The LED indi cators on the front panel must be eas ily viewed . ! There must be enough sp ace to accommodate t he cables when they ar e co[...]

78 Digital Te lephone IP Adapte r Installation and Ad ministrat ion Guid e Install ing the Digital Te lephon e IP Adap ter unit Standard 2.1 Com plete the fo llow ing proc ed ure: 1 Choose the locatio n on the wall where you want to m ount the Di gital T elephon e Exter nal IP Ad apter unit. 2 Use the pr e-drilled s crew slots o n the bottom of the[...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 79 January 2005 Installi ng the Di gital Telephone IP Adapte r unit Connecting the Digit a l T elephone External IP Adapter unit Obtain t he following c ables for your n etwork. Thes e cables a re not sup plied. ! Ethernet cable If you ar e connect ing th e Digital T elephone [...]

80 Digital Te lephone IP Adapte r Installation and Ad ministrat ion Guid e Install ing the Digital Te lephon e IP Adap ter unit Standard 2.1 Connecting the Digit a l T elephone External IP Adapter unit to the network T o connect the Digital T elephone Exte rnal I P Adapter unit to th e network: 1 Add t he Digital T eleph one E xternal IP Adapter un[...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 81 January 2005 Installi ng the Di gital Telephone IP Adapte r unit Powering up the Digit al T elephone External IP Adapter uni t As soon as you conne ct the Dig ital T elephone Exter nal IP Adapt er unit to t he power sour ce, th e unit begi ns to power up. During powe r-u p,[...]

82 Digital Te lephone IP Adapte r Installation and Ad ministrat ion Guid e Install ing the Digital Te lephon e IP Adap ter unit Standard 2.1 T e sting the network conn ection After yo u have i nstalle d the hard ware and performed i nitial configur ation, use the fol lowing me thods to t est the n etwork c onnectivi ty: ! Perfo rm a P ING test. T o[...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 83 Chapter 4 Configuring the IP Adapter unit usi ng the telephone menu In this ch apt er Before you begin 84 Runnin g the telep hone m enu scr ipt 87[...]

84 Digital Te lephone IP Adapte r Installation and Ad ministrat ion Guid e Config uring the IP Ada pter un it usi ng the t elephone menu Standard 2.1 Before you be gin T o com ple te in itial c onf igura tio n of th e Dig ital T elep hone I P Ad apte r unit , you must use t he telep hone menu. Af ter ini tial con figuration , you can use Configur a[...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 85 January 2005 Configuring the IP Adapter unit usin g the telephone menu Accessing the telephone menu Y ou ca n access t he teleph one menu by quickly pr essing t he Relea se key four times wit hin a thr ee second t ime span. Ref er to “Run ning th e telepho ne menu script [...]

86 Digital Te lephone IP Adapte r Installation and Ad ministrat ion Guid e Config uring the IP Ada pter un it usi ng the t elephone menu Standard 2.1 Exiting the system us ing the Re lease ke y T o exit the sy stem at any time using the re lease key : 1 Press t he Release key to mo ve up in the me nu one level a t a tim e unti l you reach th e top [...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 87 January 2005 Configuring the IP Adapter unit usin g the telephone menu Running the tele phone menu script After i nstalli ng and p owering up t he Digital T e lephone I P Adapte r unit: 1 Press the release k ey four t imes with in three se conds to access the telephone menu[...]

88 Digital Te lephone IP Adapte r Installation and Ad ministrat ion Guid e Config uring the IP Ada pter un it usi ng the t elephone menu Standard 2.1 3 Enter the di gits 48378123 (GUEST 123 ), the default password, or t he curre nt pass word, if yo u have cust omize d th e passwor d, and then press the Hold key . Result: The teleph one di splay a s[...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 89 January 2005 Configuring the IP Adapter unit usin g the telephone menu 4 The tele phone d isplay asks if you want t o restor e defa ult value s, si milar t o the follow ing: Restore Default Values? [1-Yes 2-No] IF you want to THEN do the f ollowing: retain curr ent configu [...]

90 Digital Te lephone IP Adapte r Installation and Ad ministrat ion Guid e Config uring the IP Ada pter un it usi ng the t elephone menu Standard 2.1 5 The tele phone d isplay as ks if y ou want t o modify the unit ID of the Dig ital T elephon e IP Adap ter unit, simi lar to the following : Modify Unit ID? [1-Yes 2-No] 6 The tele phone d isplay as [...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 91 January 2005 Configuring the IP Adapter unit usin g the telephone menu IF you want to THEN do the f ollowing: modify t he Digita l T e lephone I P Adapter un it’ s current time of fset between t he host site an d th e remo te site , 1P r e s s 1 . 2P r e s s t h e Hold ke[...]

92 Digital Te lephone IP Adapte r Installation and Ad ministrat ion Guid e Config uring the IP Ada pter un it usi ng the t elephone menu Standard 2.1 7 The tele phone d isplay as ks if y ou want t o modi fy the emer gency code, simila r to the fol lowin g: Modify Emergency Code? [1-Yes 2-No] This st ep does not ap ply to Di gital T ele phone I P Ad[...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 93 January 2005 Configuring the IP Adapter unit usin g the telephone menu 8 The tele phone d isplay as ks if y ou want t o modify the SPR E code th at you must dia l to go onl ine manua lly , sim ilar to the following : Modify Online SPRE? [1-Yes 2-No] IF you want to THEN do t[...]

94 Digital Te lephone IP Adapte r Installation and Ad ministrat ion Guid e Config uring the IP Ada pter un it usi ng the t elephone menu Standard 2.1 9 The tele phone d isplay as ks if y ou want t o modify the SPR E code th at you must dia l to go offline m anual ly , simi lar to th e foll owing: Modify Offline SPRE? [1-Yes 2-No] IF you want to THE[...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 95 January 2005 Configuring the IP Adapter unit usin g the telephone menu 10 The tele phone d isplay as ks if y ou want t o modify the SPR E code th at you must dia l to registe r for , or begin a work ses sion, the registrat ion SPRE code, simi lar to the followin g: Modify R[...]

96 Digital Te lephone IP Adapte r Installation and Ad ministrat ion Guid e Config uring the IP Ada pter un it usi ng the t elephone menu Standard 2.1 11 The tele phone d isplay as ks if y ou want t o modify the SPR E code th at you must dia l to dereg ister from , or end a work s ession, the Deregi stratio n SPRE code, similar to the follo wing: Mo[...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 97 January 2005 Configuring the IP Adapter unit usin g the telephone menu 12 The tele phone d isplay as ks if you want to m odify the IP parameter s, simil ar to the fo llowing: Modify IP Parameters? [1-Yes 2-No] IF you want to THEN do the f ollowing: retai n the cu rrent IP p[...]

98 Digital Te lephone IP Adapte r Installation and Ad ministrat ion Guid e Config uring the IP Ada pter un it usi ng the t elephone menu Standard 2.1 manually ent er static IP info rmatio n for this D igita l T e lephone I P Adapter un it, 1P r e s s 2 . 2P r e s s t h e Hold key . Result: The t elepho ne display prompts yo u for t he Digital T ele[...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 99 January 2005 Configuring the IP Adapter unit usin g the telephone menu manually ent er static IP info rmatio n for this D igita l T e lephone I P Adapter un it, (conti nued) 7P r e s s 2 and p roceed to Enable DiffServ? [1-Yes 2-No] , b elow , to leave the Digit al T elepho[...]

100 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Config uring the IP Ada pter un it usi ng the t elephone menu Standard 2.1 not en able priori tizi ng of voice pa ckets in the IP he ader , 1P r e s s 2 . 2P r e s s t h e Hold key . Result: The tele phone d isplay as ks if y ou want t o enable 802.1Q Mapping, similar to [...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 101 January 2005 Configuring the IP Adapter unit usin g the telephone menu 13 The tele phone d isplay as ks if you w ant to mo dify RLC Param eters, sim ilar to the fo llowing: Modify RLC Parameters? [1-Yes 2-No] enable pr ioriti zing of voic e packe ts in the IEEE Medi a Acce[...]

102 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Config uring the IP Ada pter un it usi ng the t elephone menu Standard 2.1 modify th e curr ent RLC settings, 1P r e s s 1 . 2P r e s s t h e Hold key . Result: The teleph one displ ay promp ts you to ente r the RLC po rt number that you want to p rocess this Digital T el[...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 103 January 2005 Configuring the IP Adapter unit usin g the telephone menu restr ict acces s to the Digi tal T e lephone I P Adapter un it accordi ng to a ten digit s ecuri ty code main taine d by th e securi ty ID of the q ualif ied cal lers, 1P r e s s 2 to s elect Pr ovisio[...]

104 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Config uring the IP Ada pter un it usi ng the t elephone menu Standard 2.1 14 The tele phone d isplay as ks if y ou want t o modify the loca l callin g settings on this Digi tal T elephon e IP Adapt er unit, s imilar to the follow ing: Modify Local Calling? [1-Yes 2-No] T[...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 105 January 2005 Configuring the IP Adapter unit usin g the telephone menu 15 The tele phone d isplay as ks if y ou want t o modify the curr ent ana log loca lization setting f or this Digital T ele phone I P Adapter unit, si milar t o the foll owi ng: Modify Localization? [1-[...]

106 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Config uring the IP Ada pter un it usi ng the t elephone menu Standard 2.1 17 The tele phone d isplay as ks if y ou want to c onfigu re the ty pe of telep hone set attached to this Di gital T elephone IP Ada pter uni t, similar to t he foll owi ng: Configure Set Type? [1-[...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 107 January 2005 Configuring the IP Adapter unit usin g the telephone menu 18 The tele phone d isplay as ks if y ou want t o save th e configu ration y ou have just entere d, similar to the followi ng: Save Configuration? [1-Yes 2-No] modify th e current tele phone set typ e c[...]

108 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Config uring the IP Ada pter un it usi ng the t elephone menu Standard 2.1 Note : Do not inte rrupt th e power to t he Digita l T elephone I P Adapte r unit during t he save process. 19 The tele phone d isplay as ks if y ou want to r eboot t he Digital T elep hone IP Adap[...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 109 January 2005 Configuring the IP Adapter unit usin g the telephone menu reboot t he Digita l T e lephone I P Adapter unit, 1P r e s s 1 . 2P r e s s t h e Hold key . Result: The tele phone d isplay as ks if y ou want t o shut the system down or r estart the syst em, simil a[...]

110 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Config uring the IP Ada pter un it usi ng the t elephone menu Standard 2.1 confir m your instru ction to restar t the Digital T e lephone I P Adapter unit, 3P r e s s 1 t o restar t th e Digit al T elephone IP Adapter uni t. 4P r e s s t h e Hold key . Result: The tele ph[...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 111 January 2005 Configuring the IP Adapter unit usin g the telephone menu abort yo ur instru ction to sh ut down the Di gital T e lephone I P Adapter unit, 1P r e s s 2 . 2P r e s s t h e Hold key . Result: Return to “Disp lay Local IP? [1-Y es 2-No]” on p age 88. confir [...]

112 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Config uring the IP Ada pter un it usi ng the t elephone menu Standard 2.1[...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 113 Chapter 5 Changing configurat ion settings using Configuration Manager In this ch apt er Before you begin 1 14 Digital T el ephone IP A dapter unit system configur ation 1 15 IP configur ation 122 RLC connecti on configur ation 129 Auto upgr ade confi gurat ion 133 Syslog [...]

114 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Chang ing confi guratio n setting s using C onfigura tion Man ager Standard 2.1 Before you be gin This se ction descri bes t he confi guratio n set tings t hat appl y to Digital T e lephone IP Adapter uni ts. If you need re mote seri al access to Configura tion Manag er ,[...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 115 January 2005 Changi ng configu ration se ttings usi ng Config uration Man ager Digit al T elepho ne IP Adapter unit system config uratio n This sect ion desc ribes the settings t hat apply to the Digit al T eleph one IP Adapter unit sys tem. Note : The Digita l T elephone [...]

116 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Chang ing confi guratio n setting s using C onfigura tion Man ager Standard 2.1 Emergency ser vice programmabilit y There ca n be mult iple em erge ncy servi ces at any one Digita l T elephone IP Adapter u nit l ocation, s uch as p olice, fi re, and poi son con trol. Cli [...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 117 January 2005 Changi ng configu ration se ttings usi ng Config uration Man ager 3 Click on th e Send button to up date the Digital T eleph one IP Adapter unit with the new informa tion. Note: When you c hange Sys tem Config uration parameters and Save to Flash, c alls c an [...]

118 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Chang ing confi guratio n setting s using C onfigura tion Man ager Standard 2.1 91 1x System Configuration fie ld descriptions Field Description Unit ID Enter a u nique nu mber fr om 1 through 2 0 to id entify the Digit al T elephone IP Adap ter unit that you a re configu[...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 119 January 2005 Changi ng configu ration se ttings usi ng Config uration Man ager Enabl e PBX A larms Click on t he Enable PBX Alarms checkbox i f you want the Di gital T elephone I P Adapte r unit to notify the host PBX to pro duce alar ms and al erts. If you don' t wan[...]

120 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Chang ing confi guratio n setting s using C onfigura tion Man ager Standard 2.1 SPRE Codes: DeRegistr ation Ent er the SPRE c ode (maxi mum seven dig its) tha t disengag es the us er from a mult i-use r or dynamic po rt, or accep t the d efault c ode. The d efaul t is #96[...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 121 January 2005 Changi ng configu ration se ttings usi ng Config uration Man ager Addon Module T ype Sel ect t he ty pe of a ddon modu le att ached to the Digital T elephone IP Adap ter unit ’ s telephone , if the t elephone is an M3904 o r M3905 te lephone. V ali d options[...]

122 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Chang ing confi guratio n setting s using C onfigura tion Man ager Standard 2.1 IP c onfigurat ion This sec tion expl ains how to change t he IP addr ess, su bnet mask, an d default gateway f or the Dig ital T elephone IP Ad apter uni t. Getting ther e 91 1x → Configura[...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 123 January 2005 Changi ng configu ration se ttings usi ng Config uration Man ager Configuring IP information T o change the IP informati on: 1 Complete th e fields of the I P Configur ation prope rty she et as des cribed in “IP Confi guration field descripti ons” on page [...]

124 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Chang ing confi guratio n setting s using C onfigura tion Man ager Standard 2.1 4 Restart the Digi tal T elephon e IP Adapte r unit. Notes: a. T o restart a Digi tal T elephon e IP Ad apter unit, use t he proce dure found under “R estarting th e system” on page 204 . [...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 125 January 2005 Changi ng configu ration se ttings usi ng Config uration Man ager IP Configuration field des criptions Field Description Automatic DHCP Configuration ! Click on t he Obtain IP Addr ess fro m Server option bu tton t o allow th e Digital T elephone IP Adapter u [...]

126 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Chang ing confi guratio n setting s using C onfigura tion Man ager Standard 2.1 IP Gateway Enter th e IP add ress of t he IP ga teway serv ing th e Digital T elephone IP Adapter unit. A gat eway is a device t hat funct ions as a node on two ne tworks, forwardi ng pack ets[...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 127 January 2005 Changi ng configu ration se ttings usi ng Config uration Man ager DiffServ CodePoint: V alue Sel ect the Di ffServ C odeP oint valu e from th e drop down box. V ali d optio ns and thei r value ( in hex adecimal) are: ! CS7 (Prece dence 7 - Network Cont rol) - [...]

128 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Chang ing confi guratio n setting s using C onfigura tion Man ager Standard 2.1 802.1Q Mapping This settin g ins erts an add ition al tag at th e Medi a Access Cont rol (MAC) la yer of IEEE 802.3 and theref ore ends at th e firs t router . Refer to RFC 2474. ! Click on th[...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 129 January 2005 Changi ng configu ration se ttings usi ng Config uration Man ager RLC connectio n configur ation This sec tion shows y ou how to change the RLC connect ion info rmatio n needed by the Dig ital T elephone IP Adapter uni t to est ablish co nnections with the RLC[...]

130 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Chang ing confi guratio n setting s using C onfigura tion Man ager Standard 2.1 Configuring the RLC connection information T o change the RLC connec tion inf ormation: 1 Complete th e fields of the R LC Connecti on prope rty sheet as descr ibed in “RLC con nection c onf[...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 131 January 2005 Changi ng configu ration se ttings usi ng Config uration Man ager RLC Connection configuration field descriptions Field Description Unit ID The RLC’ s non-configurabl e unit ID of 254. RLC Port Number Enter the RLC voice por t number des ignated f or the Dig[...]

132 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Chang ing confi guratio n setting s using C onfigura tion Man ager Standard 2.1 Securit y Level ! Select No S ecurity from t he drop down l ist box if y ou do not wa nt the RLC to perform a s ecurity check. ! Select Pr ov ision ID from the d rop down lis t box to require [...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 133 January 2005 Changi ng configu ration se ttings usi ng Config uration Man ager Auto upgrad e configur ation Use the Aut o Upgrade Conf igurati on prop erty shee t to auto maticall y or on a schedul ed basis qu ery a p redefine d TFTP server and upgrade the f irmware for Re[...]

134 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Chang ing confi guratio n setting s using C onfigura tion Man ager Standard 2.1 Configuring automatic upgrade T o configure auto matic u pgrade of your Digita l T elephone IP Adapte r unit , comple te the followin g steps : 1 Access t he Auto Upgrade C onfigurat ion prop [...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 135 January 2005 Changi ng configu ration se ttings usi ng Config uration Man ager Auto Upgrade Configuration field desc riptions Field Description Statu s ! Click on the Enable option bu tton i f you want to automati cally or on a sch eduled bas is query a predefi ned TFTP se[...]

136 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Chang ing confi guratio n setting s using C onfigura tion Man ager Standard 2.1 Date Select the date wh en you wan t the aut o upgra de process to be perfo rmed (if yo u sele cted “Once a Month” in t he Fre quen cy f ield ). Field Description[...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 137 January 2005 Changi ng configu ration se ttings usi ng Config uration Man ager Syslog config uration Use the Sy slog Conf igurati on propert y shee t to enabl e syslog f unctiona lity and configu re up t o three sy slog se rver IP address es for lo gging a ll events (dis p[...]

138 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Chang ing confi guratio n setting s using C onfigura tion Man ager Standard 2.1 Configuring syslog functionality T o configure sysl og functi onality on your RLC, complete the f ollowing s teps: 1 Acces s the Sy slog Confi gurat ion prop erty sh eet. 2 Complete th e fiel [...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 139 January 2005 Changi ng configu ration se ttings usi ng Config uration Man ager Syslog Configuration field de scriptions Field Description Statu s ! Click on the Enable opt ion but ton if y ou want to enable the sysl og func tionali ty . ! Click on t he Disable opt ion but [...]

140 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Chang ing confi guratio n setting s using C onfigura tion Man ager Standard 2.1[...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 141 Chapter 6 Using the digit al telephone In this ch apt er Modes of operatio n 142 Placin g and r eceivi ng ca lls 144 Indicato r updates 146 Display messag es 14 7 T elepho ne featu res operat ion 150 Going o nline and offline 152[...]

142 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Using the digi tal teleph one Standard 2.1 Modes of ope ration Digital telephon es at your Digit al T elep hone IP Adapt er unit s ite can op erate in the fo llow ing mode s: ! host-co ntrol led ! online t o host PBX ! of fline from host P BX Host-controlled modes Host -c[...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 143 January 2005 Using the digi tal telep hone What controls the online a nd offline modes The onli ne and of fl ine modes ca n be contro lled b y one or bot h of the f ollowing: ! online/ of fline s chedule conf igured for your si te on th e RLC at the host PBX ! special pref[...]

144 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Using the digi tal teleph one Standard 2.1 Placing and re ceiving calls Place out going cal ls by p ressing t he calli ng key to r eceiv e an outgoi ng line. Receiving i ncoming calls A Digital T elephon e IP Adapter unit rec eives hos t-contr olled incoming call s over t[...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 145 January 2005 Using the digi tal telep hone DSP lim it indicates that ther e were not enough av ailable DSP res ources in the system to com plete the req uested task. 2 Dial the n umber of the party y ou wan t to call . Result: The host P BX recei ves and proces ses the d i[...]

146 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Using the digi tal teleph one Standard 2.1 Indic ator updates Digital telephon e indicat ors ref lect the curre nt statu s of the t elephone. Fo r example, t hey ident ify when cal ls are wa iting , active, on hold, or (if you r of fice has voic e mail) that mess ages ar [...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 147 January 2005 Using the digi tal telep hone Display mes sages This sec tion d escribes the message s that ca n display on your d igital telephone set. Messag e descripti ons Message Description Going Offline in 30 Secs Going Offline in 20 Secs Going Offline in 10 Secs This [...]

148 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Using the digi tal teleph one Standard 2.1 Offline Mode This means y ou cannot pl ace call s thr ough the hos t PBX. Notes: ! If you nee d to place a call t hrough the host PBX while in o ffl ine mode , enter t he online S PRE code. Refer to “SPRE Codes : Online” on p[...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 149 January 2005 Using the digi tal telep hone DSP Limit There were not enough DSP resources to complet e the reque sted a ction. T ry again at a l ater ti me. Message Description[...]

150 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Using the digi tal teleph one Standard 2.1 T e leph one feat ures ope ration This sec tion d escribes how to use t he followi ng digita l teleph one fea tures in host-co ntrol led modes: Emergency ser vice call s Do not place an e mer gency s ervice ca ll, fo r insta nce [...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 151 January 2005 Using the digi tal telep hone How C all Waiting wo rks in ho st-c ontr olle d mod e If you ar e busy wit h a host -control led call , incoming c alls are ha ndled a s follo ws: ! An incoming host-cont roll ed call i s direct ed to the call wa iting ke y by the[...]

152 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Using the digi tal teleph one Standard 2.1 Going o nline and off line Y our Digit al T elephone IP Adapter unit s ite can oper ate in ei ther onli ne mode or of fline mode. This i s control led by one o r both of the fol lowing : ! SPRE codes t o manually t oggle between [...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 153 January 2005 Using the digi tal telep hone Overriding an automatic offl ine eve nt from the host PBX If the host PBX att empts to pr ocess an of f line eve nt while yo u are on a host- control led call , you ar e alerte d by both an audible a lert and a display message ind[...]

154 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Using the digi tal teleph one Standard 2.1[...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 155 Chapter 7 Administration In this ch apt er Changing th e admini stration password 156 Creating a backu p configu ration fi le 159 Restoring t he con figurati on 162 Display logs 167 S t atisti cs scre ens 17 1 V erifying the firmwa re and s oftware ve rsion 191 Obtaining t[...]

156 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Adminis tration Standard 2.1 Changing the administration p assword T wo layers of password se curity protect t he Digital T elephone IP Ada pter unit’ s configu ration. I f you wan t to secur e the Digita l T elephone I P Adapte r unit ’ s configu ratio n, then cha ng[...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 157 January 2005 Admin istration Changing the Configuration Manager p assword T o change the Confi guration Man ager pa ssword: 1 From the M enu Ba r , choose Connec t → Change Passwor d → Local . Result: The Change Pass word -Local dialog display s, sim ilar to th e foll [...]

158 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Adminis tration Standard 2.1 Changing the Digit al T elephone IP Adapter unit’ s p assword T o change the Digit al T elephone IP Adapt er unit’ s password: 1 From the M enu Ba r , choose Connec t → Change Passwor d → Node. Result: The Change Pass word - Node dialo[...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 159 January 2005 Admin istration Creating a ba ckup conf iguration file Create a backup copy of the Digital T elephone IP Adapter u nit’ s configuratio n by download ing th e configur ation Flash memo ry to a te xt file on your administ ration PC. Nort el re commends t hat y[...]

160 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Adminis tration Standard 2.1 Creating the backup fi le T o create the bac kup fi le: 1 From the M enu Ba r , choose Upload /Download → Download C onfig. Result: The Downlo ad Confi guration dialo g box dis plays, simila r to th e foll owi ng: 2 Choose the mode you want [...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 161 January 2005 Admin istration 3 Click on th e Browse bu tton and nav igate to t he fold er where yo u want to keep the c onfig uration t ext file. 4 Enter a name for the file in the File name field. Note: This conf iguratio n file bec omes y our back up file, s o ens ure th[...]

162 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Adminis tration Standard 2.1 Restor ing the co nfigura tion Restore the Dig ital T elephone IP Adapt er unit’ s configuratio n in Flash memory by upload ing a co nfigurat ion text file fr om your a dministra tion PC. Perform th e upload over th e IP networ k using the T[...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 163 January 2005 Admin istration Uploading a configuration file over the IP network T o upload a configu ration f ile over the IP net work: 1 Navigate to the locati on of the configurat ion file. 2 From th e Menu Ba r , choose → Uplo ad/Downl oad → Upl oad Config. Result: [...]

164 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Adminis tration Standard 2.1 4 Click on th e Browse bu tton. Result: The Open dialo g box display s, simi lar to the follo wing: 5 Ensu re the Fil es of type list dr op down box sho ws T ext File (*.TXT) 6 Navigate to the fo lder co ntaining the c onfigu ration fi le. 7 S[...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 165 January 2005 Admin istration 8 Click on th e Upload b utton. Result: The middl e of the Upl oad Con figurati on dialog box dis plays s tatus message s relati ng to the u pload. The foll owing is an examp le. . CAUTION Risk of incorrect operation due to p artial configurati[...]

166 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Adminis tration Standard 2.1 Note: Do not ignore error me ssages in Sav e to Fl ash proces s. If Sav e to Flash fai ls, retry uploadin g and sav ing to Fl ash. If the problem persists, check t he file be ing up loaded and report the pro blem to No rtel. 9 From the Up load[...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 167 January 2005 Admin istration Display lo gs The Digit al T elephone IP Ad apter unit k eeps trac k of syste m perfo rmance through the main tenance of display logs. Each l ine, or di splay log , repre sents a separ ate actio n com plete d by the u nit. Use the di splay logs[...]

168 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Adminis tration Standard 2.1 Printing the display logs to a file If you r equest te chnica l support , your s upport re presentat ive c an ask you t o provide a copy of t he disp lay logs. T o recrea te the lo g in a f ile on you r administ ration PC, use the followin g p[...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 169 January 2005 Admin istration Changing the number of display logs ret ained by the Digit al T elephone IP Adapter unit A Digital T elephone I P Adapter uni t retai ns a maximum of 1000 displ ay logs, each req uiri ng one line of text. Whe n the unit ’ s display logs reach[...]

170 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Adminis tration Standard 2.1 Clear logs The Digit al T elephone IP Ad apter unit a llows you t o delete unneeded informat ion by clea ring the displ ay logs. T o discar d or clear displ ay logs that are no lo nger usefu l: 1 From th e Menu Ba r , choose Al arms/S tats/Log[...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 171 January 2005 Admin istration S t atistics screens All sta tistic s scre ens provid ed by th e Alarms /S tats /Logs men u, functio n primari ly to h elp you obt ain infor mation to pro vide to te chnical s upport personne l, upon r equest. Getting ther e 91 1x → Configura[...]

172 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Adminis tration Standard 2.1 T o display the Band width Connect ion S tatist ics scre en, refer to “Displ aying the Bandwidth Co nnecti on S tatis tics scr een”, a s follows. T o obta in the definit ions for the stat istics presen ted on the Bandwidth Connection S tat[...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 173 January 2005 Admin istration Bandwid th Conne ction S t atistics field des criptions The fo llowing t able descr ibes the stat istics o n the Bandwid th Connec tion S tatist ics scr een: Stati s t ic Descrip tion Remote Unit Number Id entifi es th e remote unit tha t ini t[...]

174 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Adminis tration Standard 2.1 Caller Informat ion St at istics Caller Infor mation (I nfo) S tat isti cs, simi lar to the f ollowing, a llow y ou to see the type of call bei ng made. Use th e Caller I nformati on Sta tistic s to help y ou determi ne if th e bandwidth us ed[...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 175 January 2005 Admin istration Displaying the Cal ler Info St at istics screen Choose Alarms/Stat s/Logs → Cal ler Info S tatistics from the Menu Bar to display the Caller Info St atistics screen. Result: Configur ation Mana ger gathe rs the statis tics fr om the Digi tal [...]

176 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Adminis tration Standard 2.1 Caller I nfo S t atisti cs fi eld descript ions The fo llowing t able descr ibes the stat istics o n the Call er Inf o Sta tistic s screen: Stati s t ic Descrip tion Connection ID Identi fies th e seque ntial numbe r of the c all proc essed by[...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 177 January 2005 Admin istration Digit al Signal Proc essor (DSP ) S t atist ics Digi tal Sig nal P roces sor (DSP) Statist ics, simil ar to th e foll owin g, sh ow informat ion ab out the DSP de vices on t he logged- in Digital T elephone I P Adapter u nit. Use this screen to[...]

178 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Adminis tration Standard 2.1 Displaying the DSP S t atistics scre en Choose Alarms/St ats/Logs → DSP S t atisti cs from the Menu Bar to display the DSP S tatis tics screen . Result: Configurati on Manage r gather s statistics from the Digi tal T elephone IP Adapter unit[...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 179 January 2005 Admin istration DSP S t atistics field descri ptions The fo llowing t able descr ibes the stat istics o n the DSP S tat isti cs screen : Stati s t ic Descrip tion Single Digit Device ID Identi fies an inter nal sequen ce number for inde xing this DSP d evice a[...]

180 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Adminis tration Standard 2.1 A vailable Modem Channels Identi fies th e number o f unused ch annels on this DSP that ca n tr ansm it mo dem c alls. T ota l Flex Channels Identi fies the numbe r of channels on t his DSP t hat c an provi de mu ltip le f uncti onal itie s. A[...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 181 January 2005 Admin istration Ethernet Int erface S t a tistics Ethe rnet In ter face Stat isti cs, si mila r to the fol lowi ng, li st info rma tion a bout t he connecti on betw een the IP network and the Digi tal T elephone IP Ada pter unit that i s achieved over t he uni[...]

182 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Adminis tration Standard 2.1 Displaying the Ethe rnet Interface St ati stics screen Choose Al arms/S tats/Logs → Ethe rnet Interf ace S tatistics from the Menu Bar to display the Ether net In terface St atistics screen. Result: Configurati on Manage r gather s statistic[...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 183 January 2005 Admin istration Ethernet I nterface S t at istics fiel d descri ptions The fo llowing t able descr ibes the stat istics o n the Et hernet I nterfac e S tatist ics scr een: Stati s t ic Descrip tion Channel Ide ntifi es the Et herne t device that the stat isti [...]

184 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Adminis tration Standard 2.1 MPkts I dentifi es th e number of mul ticast packets r eceive d. These packets c an be broad cast MAC ad dresses f or protoc ols such as ARP , as we ll as multi cast packe ts for group-o riented t ransmiss ions such a s IP Multic ast. This sta[...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 185 January 2005 Admin istration QLen I dentifi es th e number o f byte s current ly in the inter face's ou tbound q ueue. Collisions Identi fies th e number o f collis ions that have o ccurred on the Ethe rnet inter face whil e atte mptin g to tr ans mit pack ets sinc e [...]

186 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Adminis tration Standard 2.1 Networ k S t atisti cs Network S ta tistics a llow you to see t he perfor mance of t he Digital T elephone I P Adapter u nit i n terms of t he trans mission and recep tion of f rames and pa ckets during t he las t 24 hours . Use this l og to i[...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 187 January 2005 Admin istration Displaying the Networ k St atist ics screen Choose Alarms/St ats/Logs → Network S tatistics from the Me nu Bar to di splay the Network S tatistics screen. Result: Configurati on Manage r gather s statistics from the Digi tal T elephone IP Ada[...]

188 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Adminis tration Standard 2.1 Network S t atist ics fiel d descripti ons The fo llowing t able descr ibes the infor mation on the Networ k S tatistic s scre en: Note : A decoder pac ket is a nominal DSP voi ce packet . The size o f a decoder packet varies a ccording t o th[...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 189 January 2005 Admin istration Rx Dropped Identi fies th e number o f superpa ckets tha t were recei ved out of s equenc e during t he given hou r . This can resul t from one or more supe rpacket' s being lost o r deliver ed out of order and, t hus, disc arded. %Error I[...]

190 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Adminis tration Standard 2.1 EthTx Err Identi fies the number o f packe ts that could no t be transmi tted bec ause of er rors with in the pac kets. EthRx Mca st Ident ifie s the n umb er of mult icast p acke ts th at we re recei ved during the given h our . This is incl [...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 191 January 2005 Admin istration V erifying the firmware and software version This sec tion d escribes how to dete rmine th e version of firmwar e and soft ware curr ently in stall ed. Before yo u perform a firmware or soft ware upgrad e, determi ne what vers ion is current ly[...]

192 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Adminis tration Standard 2.1 V e rify in g th e fi rmw are ver sio n T o verify the fi rmware vers ion on y our Digita l T elephone IP Adapte r unit : 1 From the M enu Ba r , choose Sys tem Inform ation → System Da ta. 2 The Syste m Confi guration Details d ialog box di[...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 193 January 2005 Admin istration Obt aining the la test upg rade file If you ne ed to upgra de the fi rmware or so ftware, yo u can obt ain the lat est upgrade f iles by c licking on the So ftware Downl oads link at the followin g website : www .nortel.com Nortel prov ides upg[...]

194 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Adminis tration Standard 2.1 Extracting upgrade files from the download file Before yo u perform a n upgrad e, ensure y ou have obta ined the l atest up grade files from your Norte l distri butor . The upgrad e files a re enclos ed in sel f- extrac ting e xecutable file s[...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 195 January 2005 Admin istration 4 Click on th e Unzip button. Result: The file ext raction beg ins. A status b ar shows the ex traction progress . When complete d, an “unz ipped s uccess fully” me ssage display s, simila r to the fol lowin g: 5 Click on th e OK button. Re[...]

196 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Adminis tration Standard 2.1 Performing a firmware up grade This sec tion desc ribes how to perf orm a firmwar e upgrade o n your Digi tal T elephone IP Adapte r unit. Y ou perform the upg rade ov er the IP network using the TFTP pr otocol . Y ou can per form the Dig ital[...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 197 January 2005 Admin istration When to perform a fir mware upgrade Perform a firmware u pgrade if you have determine d that you a re using out-of- date fi rmware. For i nstruct ions on determini ng if you n eed to p erform an upgrade, refer to “V e rifying t he firmwar e a[...]

198 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Adminis tration Standard 2.1 Upgrading the Digit al T e lephone IP Adapter unit f irmware T o upgrade the Digi tal T elephone IP Adap ter un it firmwar e: 1 From the M enu Ba r , choose Upload /Download → Upload S/W . Result: The Softwar e Upload dialo g box display s, [...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 199 January 2005 Admin istration 3 Click on th e Browse bu tton. Result: The Open dialo g box display s, simi lar to the follo wing: 4 Ensure the Fil es of type drop down box sh ows Upgr ade Fi les (*.U PG). 5 Navigate to the folde r where the firmware file is located. 6 Selec[...]

200 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Adminis tration Standard 2.1 Automatic or schedule d firmware upgrade When you conf igure the Digit al T elephone IP Ad apter uni t to perf orm an automa tic or sc heduled f irmware upgrade usi ng the Auto Upgrade Configur ation pro perty sheet, the Digit al T elep hone I[...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 201 January 2005 Admin istration Self-cont ained firmwar e upgrade A self- contained firmware up grade exec utable f ile is a lso avail able. T o perform this form of upgrade, b oth the administr ation PC and t he Digital T elephone IP Adapte r unit must be conn ected usi ng a[...]

202 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Adminis tration Standard 2.1 3 Once the unzip pr ocess is com plete, t he Welcome di alog b ox disp lays, simila r to the fol lowin g: 4 Click on th e Next butt on. Result: The Remote Gatewa y 9100 Series Uni t Informa tion di alog box display s, simi lar to th e followi [...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 203 January 2005 Admin istration 5 Enter t he IP a ddress of th e Dig ital T elephone IP Adapter unit tha t you want to upgrad e. Note: The Digital T elephone IP Adap ter unit u ser can obtain t his I P address by using t he TUI o n the digi tal tel ephone set . 6 Enter y our [...]

204 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Adminis tration Standard 2.1 Rest arting the sy stem After a firmware up grade o r a confi guration c hange, i t is oft en necess ary to restar t the Digi tal T elephone IP Ada pter uni t. Use the f ollowing p rocedur e to restar t the uni t usi ng Configur ation Man ager[...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 205 January 2005 Admin istration 3 When t he restart is co mplete , the system logs off the user . Result: The Co nfiguration Manage r dialo g box di splays notifyi ng you of the succes sful re start, simi lar to th e foll owing: 4 Configur ation M anager th en display s the U[...]

206 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Adminis tration Standard 2.1 Performing a softwa re upg rade Perform a software upgrade if you hav e determin ed that you are using out-of- date sof tware. For i nstruct ions o n determini ng if you n eed to perform an upgrade, refer to “V e rifying t he firmwar e and s[...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 207 Chapter 8 T roublesh ooting In this ch apt er Before you begin 208 Digital T eleph one IP Adapte r unit LE D indica tors 210 Digital tele phone s et 21 1 Network connec tivity 217 Software problem s 220 Using Co nfigurat ion Manage r ’s PING 221 Sysl og tes ting 224 Alar[...]

208 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Troub leshooting St andard 2.1 Before you be gin If you ex perience proble ms in sett ing up or r unning your Digital T elephone IP Adapter u nit, t his chapt er can hel p you to isolate and solve the probl em. Identifying why a problem occurred Before yo u begin , ask yo[...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 209 January 2005 T rouble shooting Did you modify the configura tion or change any h ardware components? yes 1 V eri fy tha t ch anges were comple ted co rrectly . 2 Check the h ardware co mponen ts to ensure th ey are in working o rder . 3 Perform troub leshoo ting fo r the s[...]

210 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Troub leshooting St andard 2.1 Digit al T elephone IP Adapter un it LED indica tors During t he Digital T elephon e IP Adapter power -up cy cle, watch the front panel of the Di gital T elephone Ext ernal I P Adapter, or the rear panel of the digit al telepho ne housing th[...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 211 January 2005 T rouble shooting Digital telepho ne set This sec tion i dentifi es some p roblems th at can occur o n the digi tal tel ephone, and descr ibes wh at to do t o resolve them. Symptom descriptions If you ar e having t rouble wi th digita l telep hones, perf orm t[...]

212 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Troub leshooting St andard 2.1 There is n o dial to ne when pressing eithe r the host ca llin g or local ca llin g keys an d this is a first- time i nstal lation. (continu ed) 5 Use Confi guration Ma nager to verify that the follow ing confi gurat ion is c orrect on the D[...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 213 January 2005 T rouble shooting Symptom What to do There is no dial ton e when pressing ei ther the host call ing or local cal ling keys . 1 Check the IP network to ensure the followi ng: ! The IP network is not down. ! T raffic is bein g rout ed betwe en the Digital T el e[...]

214 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Troub leshooting St andard 2.1 The displa y is bl ank (that is, the time and dat e are not displaye d). 1 T ake the d igital telep hone hands et off hook a nd dial the online S PRE cod e. The Digital T el ephone IP Adapter unit attempts to con nect to the host PB X. When [...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 215 January 2005 T rouble shooting There are noticeab le gaps or poo r qua lity when a voi ce call is acti ve on the IP ne twork. Contact your net work adminis trator to conduct a tr af fic stu dy on your voice and IP network t raf fic pa tterns a s descri bed in the Remote Ga[...]

216 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Troub leshooting St andard 2.1 Incoming cal ls are n ot bei ng received from the hos t PBX. (continue d) 5 Ask the networ k admin istra tor to ch eck the I P network ( if it is bei ng use d) and ensure that: ! it is n ot do wn ! traf fic i s being routed be tween t he Dig[...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 217 January 2005 T rouble shooting Network connec tivity This sec tion i dentifi es some p roblems th at can occur o n the data network , and descri bes what to do to r esolve th em. System des criptions If you ar e not able to es tablish or maint ain data networ k connecti vi[...]

218 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Troub leshooting St andard 2.1 10060 TELNET CONNECTION FAILED appears when at tempti ng to connect to the Digit al T elephone IP Adapter unit. The Digita l T elephone IP Ada pter un it cannot be reached on the IP network . 1 Check the configuration of networ k devic es an[...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 219 January 2005 T rouble shooting An atte mpt to l og out fro m the Digital T elephone I P Adapter unit does not work. It is po ssible t hat communica tion h as been lost bet ween th e admini strati on PC and the Digital T elephone IP Adapter uni t. Close the Configu ration M[...]

220 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Troub leshooting St andard 2.1 Software prob lems This sec tion id entifi es some prob lems th at can occur with the Conf igurati on Manager so ftware, an d descr ibes what to do to re solve the m. Symptom descriptions If you ar e not abl e to co mplete a ta sk with th e [...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 221 January 2005 T rouble shooting Using Co nfigur ation Mana ger ’ s PING PING , or Packet Int erNet Grop er , is a protocol and pro gram to tes t that a devi ce is acce ssible on a network. Th is sec tion explai ns how to use the PI NG option provide d in th e Configura ti[...]

222 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Troub leshooting St andard 2.1 4 Click on th e OK button. Result: The PING test windo w disp lays, s howing the PING r esults. The following is an ex ample of a suc cessful P ING . The foll owing is an examp le of a n unsu ccessf ul PING . 5 Click on th e Close button . R[...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 223 January 2005 T rouble shooting Unsuccessful PING options If the PING was unsucc essful: 1 Ensure you h ave en tered the I P addres s, subne t mask, a nd defa ult gateway c orrect ly . 2 PING the gateway to see if it respo nds. 3 Contact yo ur data networ k admin istrator i[...]

224 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Troub leshooting St andard 2.1 Syslog testing Once you con figure t he syslog feature a nd save it to Fl ash, use th e Syslog test command to t est the conf igurati on. The Remote Gatewa y 9100 Serie s system generat es test syslog me ssages. Thi s allows y ou to veri fy [...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 225 January 2005 T rouble shooting Alarms and aler t s For trou bleshooti ng purp oses, each Remote Gateway 9100 Series d evic e transmi ts alarms and alert s to the h ost PBX. These alarms and a lerts indi cate to the ho st PB X that it is in a sta te of alarm or al ert. T he[...]

226 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Troub leshooting St andard 2.1 Recovering from a ca t as trophic fail ure C atastr ophic failu r e is def ined as a failure of the equip ment to o perate af ter review of all tr oubleshoot ing in format ion and impl ementatio n of app ropriate procedur es. If your Digital[...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 227 January 2005 T rouble shooting Rep air and warranty information The Digit al T elephone IP Adapt er unit co ntains no user -s erviceabl e component s. If the problem exp erienced with yo ur Digital T elephone IP Adapt er unit persist s after you have use d all the appropri[...]

228 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Troub leshooting St andard 2.1 Asia/Pac ific Nortel Di stributio n Center c/o ACCO T ran sport 21 South S t. Unit#2 R yda lmere, NSW 21 16 Aust ralia CALA Note : When you need wa rranty an d repair service i n Central American and Latin Amer ican c ountries , you must fir[...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 229 Appe ndix A Planning forms In this appendix IP Adapte r Netwo rk Connecti ons 230 IP Adapte r Confi guratio n Informati on—Di aling Pl ans 231 IP Adapte r tele phone menu — Confi guration V alues 232 Note : Y ou can loc ate elec tronic Remot e Gateway 910 0 Series Pl a[...]

230 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Planning forms Standard 2.1 IP Adapter Network Connections Secu rity le vel: No secu rity Provi sioned security Digital Tele phone IP Adapter site identific ation Node n umber: Node n ame: IP address: Subnet m ask: Defaul t gatewa y: If th e secu rity lev el is provision [...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 231 January 2005 Pla nning forms IP Adapte r Confi guratio n Information —Dialing Plans Notes: ! The poun d sign (# ) is manda tory and is automa tically p reconfi gured i n Configu ration Man ager. The poun d sign pr events c onflicts with the dialing plan on th e host PBX.[...]

232 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Planning forms Standard 2.1 IP Adapter telephon e menu— Configurati on V alues Use the va lues s hown below to configure the Di gital T elephone IP Adapter unit using t he telepho ne menu. Configur ation V alue Description V alue User Name GUEST (48378) Password __ ____[...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 233 January 2005 Pla nning forms Dif fServ CodePo int V alue ___________ _________ _____________ Port # ( RLC) ________________ _________ ________ Configur ation V alue Description V alue Securit y Level (RLC) ___________ _________ _____________ Enable I P (V oice over IP) Y /[...]

234 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Planning forms Standard 2.1[...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 235 Appe ndix B Connection pin-out t ables In this appendix RJ-45 Ether net conn ector 236 Admin ( serial) connecto r pin-o ut table 237 Power c onnector pi n-out table 238[...]

236 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Conne ction pin -out tab les Stand ard 2.1 RJ-45 Etherne t connecto r Pin # Signal 1R X + 2R X - 3T X + 4N C 5N C 6T X - 7N C 8N C[...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 237 January 2005 Connec tion pin-o ut tables Admin (se rial) conn ector pin -out t able Pin number Signal name I/O Description 1 2 MMI-RXD I MMI RS-232C Receive Da ta 3 MMI-TXD O MMI RS-232C T ransmit Data 4 5 Ground I Logic Ground 6 7 8 9[...]

238 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Conne ction pin -out tab les Stand ard 2.1 Power co nnector p in-out t able Pin number Signal name I/O Current Description 1 Ground I Logic Grou nd 2 +24V AC I 1.5 A + 24V AC[...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 239 Appe ndix C Equipment att achment notice In this appendix Indu str y Cana da 240[...]

240 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Equipme nt attachmen t notice Standard 2.1 Industry Canada NOTICE: Th e Industr y Canada l abel ide ntif ies cert ified eq uipme nt. This certi ficatio n means on ly that the e quipment meets tel ecommunicat ions ne twork protect ive, oper ation al, and safety r equiremen[...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 241 Appe ndix D Safety and regulatory information In this appendix Internati onal safe ty complia nce 242 Electroma gnetic compatibil ity 243 Electroma gnetic immunit y 244 Ele ctro sta tic disc harg e 245 FCC requir ements 246[...]

242 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Safety an d regulato ry info rmatio n Standard 2.1 Interna tiona l safety co mplia nce The Digit al T elephone IP Ad apter unit a nd the Re mote Gateway 9 100 Seri es system co mply with intern ational safety regula tions as list ed on th is page. Underwriters Labora tory[...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 243 January 2005 Safety and regul atory info rmatio n Electr omagne tic comp atibility The Digit al T elephone IP Adapt er units do not inter fere with operatio n of other licens ed communic ations s ystems acco rding t o the sta ndards se t forth b y Aust rali a, the Unit ed [...]

244 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Safety an d regulato ry info rmatio n Standard 2.1 Electromagnetic immunity The Dig ital T elephone IP Adapter unit s resi st ele ctromagnet ic in terfere nce. The Dig ital T elephone IP Adapter unit s perform corr ectly when s ubjected to narrow ba nd radiat ed fi elds i[...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 245 January 2005 Safety and regul atory info rmatio n Electros t a tic disc harge The Dig ital T elephone IP Adapter unit s are i mmune to el ectrost atic dis char ges typical for an of fice environ ment (carp eted floo rs, lo w humidity) accord ing to the tes t method spe cif[...]

246 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Safety an d regulato ry info rmatio n Standard 2.1 FCC requi remen t s Informat ion i n the foll owing para graphs pertains to FCC-requi red info rmatio n. These par agraph s descri be where to locate de tails co ncerning t he Digital T elephone IP Adapte r units’ c omp[...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 247 January 2005 Safety and regul atory info rmatio n T elephone network plug and jack The Digit al T elephone IP Adapt er unit’ s package contai ns an FCC-compl iant telepho ne cord and modular plug. The Digi tal T elephone IP Ada pter uni t’ s design c alls for it to be [...]

248 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Safety an d regulato ry info rmatio n Standard 2.1[...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 249 Fields Ind ex Numerics 802.1Q Mapp ing 128 Priority 128 VLAN ID 128 A Addo n Mod ule T ype 1 21 Address I nformation IP Addres s 125 IP Gatew ay 125 IP Networ k Mask 125 Analog Localization 120 Autohol d 120 Automatic DHCP C onfiguration 1 25 Available Flex Channels 180 Av[...]

250 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Fields Ind ex Standard 2 .1 DSP St ati sti cs Total Voice Channels 179 DSP statis tics Available Flex Channels 180 Ava ilabl e MI PS 179 Available Voice Channels 17 9, 180 Device Number 179 In Service 179 Module Nu mber 179 Name 180 Single Dig Dev ID 1 79 Total Channel s [...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 251 January 20 05 Fields Ind ex P Phone Type 12 0 Priority 176 PSTN Co nnection 131 PSTN Number to Connect to RLC 131 R regist ration 119 Remote I D 176 Remote Unit Number 173 Resize Logs Messages 169 RLC Port Nu mber 1 31 S Security ID Inbound Securi ty ID 132 Outboun d Secur[...]

252 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Fields Ind ex Standard 2 .1 T TFTP Server IP Addres s 135 Time Auto Upgrade 1 35 Time Offset 118 Total Channel s 179 Total Flex Channels 180 Total MIPS 179 Total Modem Channel s 179 Total Res erved Ch annels 180 Total Tones Channels 180 Total Up Trunk BW 173 Total Voice C[...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 253 Index Numerics 10BaseT Ethe rnet connection op tions 35 desc ripti on 26 911x configuration Syslog 138 A ACD Local Calli ng key 48 Make Set B usy mode 48 Not Re ady m ode 48 Remote C onnection C onfigur ation prop erty sheet 48 RLC Por t Configu ration property sheet 48 Us[...]

254 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Index Standa rd 2.1 call modes host- controll ed 37 call transfer 151 call waiting 47 , 150 host- control led mode 151 call waiting feature features call waiting 47 Caller Information Statistics disp layi ng 175 Caller Information Statistics screen 174 QoS T r ansition in[...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 255 January 20 05 Inde x configuring the unit with C onfiguration Manager IP addresses configuring 122 RLC connection information configuring 129 system se ttings configuring 11 5 field descriptions 11 8 system identificatio n information 114 connection what to do if the PING [...]

256 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Index Standa rd 2.1 Displa y Logs defini tions 22 0 disp lay me ssages bandwidth limi t 148 going of fli ne 147 host less mo de 147 offlin e mo de 147 online mode 148 port already in use 148 port not lo gged in 148 release and try again 148 docu men ts related xxii down l[...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 257 January 20 05 Inde x G going offline disp lay me ssage 147 GUI Auto Upgr ade Conf iguration pr operty s heet 133 , 200 Syslog Configu ration prop erty sheet 137 H Hardware St atistics introduction 17 7 , 181 Help Display Lo gs def initions 220 hold 47 , 150 hold feat ure 4[...]

258 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Index Standa rd 2.1 Local Calli ng key 48 Local keys M3902 di gital te lephone se ts key label s 44 logs clearing introduction 17 0 disp layi ng introduction 16 7 vie wing 167 M M2616CT d igital telphone s ets 43 M26xx di gital te lphone set s Auto Answer Back 43 CS 2100 [...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 259 January 20 05 Inde x P passw or d Config uration Manag er pass word 156 defa ult 88 Digital T elephone IP Adapter password 156 PBX CS 1000 xxi CS 2100 xxi Meridian 1 PBX xxi PBX downgrade M39xx di gital te lephone se ts 44 PBX message idle updating 43 PC Optivity T elephon[...]

260 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Index Standa rd 2.1 RLC Por t Configu ration property sheet ACD 48 routers NA T router s 64 Rx - Octet 18 3 S safety and regulator y inform ation 241 electromagnetic compatibility 243 AS 3548 Class B (Austral ia) 243 Class A of FCC Part 15, Subpart J 243 CSPR B r equirem [...]

Digita l Telepho ne IP Ada pter Insta llation an d Admi nistration Guide 261 January 20 05 Inde x teleph one menu 87 accessing 85 default pas sword 88 IP 88 disp lay lo cal I P 88 modify dereg istration SPRE cod e 96 modify emergen cy code 92 modify offl ine SPRE code 94 modify online SP RE code 93 modify registrat ion SPRE code 95 modify unit ID 9[...]

262 Digital Te lepho ne IP Adapte r Installa tion and Ad ministrat ion G uide Index Standa rd 2.1[...]

[...]

Digital T ele phone IP Adapter Inst allation and Admi nistration Gui de Copyri ght © 2005 Nortel. Al l Right s Reserv ed. Printed i n Canada . All infor mation conta ined i n this do cument i s subjec t to chan ge without n otice . Nortel rese rves the right to m ake cha nges to equipm ent desig n or pro gram com ponent s, as pro gress in e ngine [...]