Nortel Server 1005r manual

CallPilot Release 4.0 Document Number: 555-7101-512 Documen t V ersio n : S tandard 1.10 June 2007 1005r Server Maintenance and Diagnostics[...]

Standard 1.10 2 Call Pilot Cop yright © 2007 Nor tel Netw orks. All Rights Reserved. The information in this document is subject to change without notice. The statements, configurations, technical data, and recommendations in this document are believed to be accurate an d reliable, but a re presented without express or implied warranty. Users must[...]

June 2007 1005r Server Maintenance and Diagnostics 3 CRYSTAL REPORTS is a trademark of Seaga te Software Inc. EUDORA is a trademark of Qualcomm. eTrust and InoculateIT are trademarks of Computer Associates Think Inc. DIRECTX, EXCHANGE.NET, FRO NTPAGE, INTERNET EXPLORER, LINKEXCHANGE, MICROSOFT, MICROSOFT EXCHANGE SERVER, MS-DOS, NETMEETING, OUTLO O[...]

Standard 1.10 4 Call Pilot WINZIP is a trademark of Nico Mark Computing, Inc. XEON is a t rademark of Intel, Inc. All other trademarks and registered tr ademarks are the property of their respective owne rs. Inf ormation f or Japan Japan Denan statement The follo wing applies to serv er models 703t and 1002rp: Japan VCCI statement The follo wing ap[...]

June 2007 1005r Server Maintenance and Diagnostics 5                  This is a Class A product base d on th e standard of the V oluntary Cont rol Council for Interference by Information T echnolo gy Equipment (VCCI). If this equi[...]

Standard 1.10 6 Call Pilot[...]

1005r Server Maintenance and Diagnostics 7 Publication history J une 2007 CallPilot 4.0, Stand ard 1.10 of the 1005r Server Maintenance an d Diag nostics guide is issued for general release. April 2007 CallPilot 4.0, Stand ard 1.09 of the 1005r Server Maintenance an d Diag nostics guide is issued for general release. April 2007 CallPilot 4.0, Stand[...]

8 Call Pilot Publication history Standard 1.10[...]

1005r Server Maintenance and Diagnostics 9 Task List To run th e startup t est ............ ............. ......... ............. ............. ......... 27 To run th e POST .......... .......... ............. ............. ............ ............. ...... 29 To determine why the serve r fails to boot to Windows ........... ......... 35 To determi[...]

Task List Standard 1.08 10 CallPilot To replac e the DV D combo drive ........... .......... ............ ............. .... 127 To replac e the DIM M cards ....... .......... ............. ............ ............. .... 130 To replac e the sof tware fea ture key ....... ............. ............. ............. 133 To verify t he RAID fi rmware v[...]

1005r Server Maintenance and Diagnostics 11 Contents 1 How to get Help 15 2 Outlining maint enance and diagnosti cs activities 17 1005r server features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Maintenance and diagnostics overview . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 3 Troubleshooting[...]

Contents Standard 1.10 12 CallPilot Viewing component sta t es . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 Starting and stopping components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78 Running integrated diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82 Viewing th[...]

June 2007 Contents 1005r Server Maintenance and Diagnostics 13 Locating the voice processing boards . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163 DSP numbering and location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164 Replacing an MPB96 board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

Contents Standard 1.10 14 CallPilot[...]

1005r Server Maintenance and Diagnostics 15 Chapter 1 Ho w to g et Help This chapter e xplains how t o get help for Nortel pro ducts and services. Getting Help fr om the Nor tel W eb site The best way to get tech nical support fo r Nortel products is from the Nortel T echnical Support W eb site: www .nortel.com/support This site pro vides quick acc[...]

How to get Help Standard 1.10 16 CallPilot www .nortel.com/callus Getting Help fr om a specialis t by using an E xpress Routing Code T o access some Nortel T echnical Solutions Centers, you can use an Express Routing Code (ERC) to quick ly route your call to a specialist in your Nortel product or service. T o lo cate the ERC for your prod uct or se[...]

1005r Server Maintenance and Diagnostics 17 Chapter 2 Outlining maintenance and dia gnostics activities In this c hapter 1005r server fe atures 18 Maintenance an d diagnostics o verview 22[...]

Outlining maintenance and diagnostics activities Standard 1.10 18 CallPilot 1005r ser ver f eatures Note: T o comply with the EU (Europea n Union) R oHS directi ve, some of the part numbers no w contain an E5 or E 6 suff ix. For e xample, part number NTRH20 14 is no w NTRH2014 E6. The part nu mbers in this guide do not contain a suf fix. Fr ont con[...]

June 2007 Outlining maintena nce and diagnostics activitie s 1005r Server Maintenance and Diagnostics 19 Figure 1: F ront panel controls Label Contr ol or f eature Label Contr ol or fe ature A Po wer switch L HDD1 acti vity B Reset switch M HDD0 activ ity C Critical alarm LED N D VD/CD/CDR W LED and eject b utton D Major al arm LED O Front connecti[...]

Outlining maintenance and diagnostics activities Standard 1.10 20 CallPilot Bac k panel controls and f eatures The follo wing diagram sho ws the back pan el controls. The features on the right are the A C po wer supply banks. The PCI card brackets are in the middle of the back panel while th e co nnectors and ports are along the bottom and left sid[...]

June 2007 Outlining maintena nce and diagnostics activitie s 1005r Server Maintenance and Diagnostics 21 B PCI lo w-profil e card brackets. Numbered (1, 2, 3) from top to bottom. I RJ45 NIC 2 conn ector C PCI full-size card brackets. Numbered (1, 2, 3) from top to bottom. J V ideo connector DP o w e r s u p p l y 1 K U S B 1 EP o w e r s u p p l y [...]

Outlining maintenance and diagnostics activities Standard 1.10 22 CallPilot Maintenance and diagnostics o ver vie w The maintenance and diagnostic acti v ities discussed in this guide are di vided into two groups of acti vities:  troubleshooting and d iagnostics (identifying the cause of system problems and resolving them)  performing hardwar[...]

June 2007 Outlining maintena nce and diagnostics activitie s 1005r Server Maintenance and Diagnostics 23 Replacement par ts Before replacing an y parts on your se rver , refer to the Nortel product catalog for the part codes. Preparing f or main tenance activities Before you proceed with hardw are maintenance acti vities, re view the 1005r Server H[...]

Outlining maintenance and diagnostics activities Standard 1.10 24 CallPilot Reference documents Fundamentals CallPilot Fundamentals Guide (555-7101-010) Planning and Engineering Data Networking for V oice ov er IP Guide (553-3001-160) Network Planning Guide (555-7101-102) Installation and Configuration Installation and Configuration T ask List Guid[...]

1005r Server Maintenance and Diagnostics 25 Chapter 3 T r oubleshooting y our CallPilot system In this c hapter Star tup diagnostics o v er view 26 Basic hardware chec k 27 P ow er-On Self-T est diagnostics 30 Inter preting BIOS erro r messages 32 What to do when the ser ver f ails to boot into se r vice 36 Inter preting ha rd dr iv e LEDs 38 P erf[...]

Troubleshooting your Cal lPilot system Standard 1.10 26 CallPilot Star tup diagnostics o ver vie w This section contains pro cedures for interpreting the st artup diagnostics on the 1005r server . T ypes of star tup diagnostics The follo wing types of startup diagno stics are av ailable on the server:  basic hardware check (front panel LEDs) [...]

June 2007 Troubleshooting your CallPilo t system 1005r Server Maintenance and Diagnostics 27 Basic har d ware chec k This section describes some basic ch ecks tha t you can do when you start up the server . T o run the star tup test 1 Ensure system is po wered do wn and A C cords are disconnect ed. W ait fiv e seconds bef ore tur ning on the po wer[...]

Troubleshooting your Cal lPilot system Standard 1.10 28 CallPilot a couple of seco nds. When th e AC po wer is remo v ed from one pow er supply , it’ s LED tur ns amber . If ther e is a hardware pr oblem with th e power supply o r it is not functioning proper ly , the power supply LED is red. Note: Ref er to “F ront control pan el and fe atures[...]

June 2007 Troubleshooting your CallPilo t system 1005r Server Maintenance and Diagnostics 29 F or m ore informa tion about POST , see “P ower-On Self-T e st diagnostics” on p age 30.[...]

Troubleshooting your Cal lPilot system Standard 1.10 30 CallPilot P o wer- On Self-T est diagnostics The Po wer-On Self-T est (POST) is a system diagnostic p rogram (stored in the BIOS (Basic Input/Output)) th at runs each time the 1005r server starts. The function of the POST is to test system components and display status messages. T o run the PO[...]

June 2007 Troubleshooting your CallPilo t system 1005r Server Maintenance and Diagnostics 31 POST beep codes If an error occurs before video initi a lization, the PO ST emits beep codes that indicate errors in hardw are, software, or f irmware. A beep code is a series of separa te tones, each equal in length. T able 2: POST beep codes A TTENTION If[...]

Troubleshooting your Cal lPilot system Standard 1.10 32 CallPilot Interpreting BIOS err or messages When a reco verable error occurs du ring the POST , an error message appears describing the problem. BIOS err or messages BIOS error messages appear on the vi deo monitor . Refer to the follo wing table for a description of the messages. T able 3: BI[...]

June 2007 Troubleshooting your CallPilo t system 1005r Server Maintenance and Diagnostics 33 A: Dri ve Error No response from the disk dri ve. CMOS Battery Lo w The battery is losing po wer . Replace the battery soon. CMOS Display T ype Wrong The disp lay type is dif ferent from that stored in CMOS. Check Setup to make sure the type is correct CMOS[...]

Troubleshooting your Cal lPilot system Standard 1.10 34 CallPilot Update OK! The NVRAM is in valid and has been updated. Updated Failed The NVRAM is in valid and cannot be updated. K eyboard Error An error in the ke yboard connection. Make sure the ke yboard is connected properly . KB/Interface Error The ke yboard interface test f a iled. Memory Si[...]

June 2007 Troubleshooting your CallPilo t system 1005r Server Maintenance and Diagnostics 35 Pa rity Error A parity error occurred in onboard memory at an unkno wn addre ss. NVRAM / CMOS / P ASSW ORD cleared by Jumper NVRAM, CMOS, and passwords ha ve been cleared. Po wer the system down and remov e the jumper . <CTRL_N> Pressed The CMOS is ig[...]

Troubleshooting your Cal lPilot system Standard 1.10 36 CallPilot What to do when the ser ver fails to boot into service This section suggests tasks you can perform to determine why the server fails the bootup cycle. T o determine wh y the ser ver fails to boot to Windo ws If CallPilot fails to boot to W indows, follo w these steps: 1 Mak e a note [...]

June 2007 Troubleshooting your CallPilo t system 1005r Server Maintenance and Diagnostics 37 5 Ref er to the T roubleshooting G uide (555-7101-501) fo r other suggestions. If y ou still cannot de ter mine the cause of the star tup f ailure, call y our Nor tel tech nical suppor t representativ e.[...]

Troubleshooting your Cal lPilot system Standard 1.10 38 CallPilot Interpreting har d drive LEDs Refer to L and M in Figure 3 on page 27 for the location of the hard dri ve LEDs for dri ve 0 and driv e 1. LED color Hard drive status Green/blinking green Normal Amber Critical b ut recoverable condition. Often during a controlled condition such as a R[...]

June 2007 Troubleshooting your CallPilo t system 1005r Server Maintenance and Diagnostics 39 P erf orming a hard ware shutdo wn If you cannot shut the server do wn using W indo ws, press the p ower s witch on the front panel an d hold it in f or more than 1 second. The ser v er sav es all system data and then po wers off .[...]

Troubleshooting your Cal lPilot system Standard 1.10 40 CallPilot[...]

1005r Server Maintenance and Diagnostics 41 Chapter 4 Using Windo ws online dia gnostic tools In this c hapter Ov er view 42 Viewin g ev ent logs 43 Using TCP/IP d iagnostic tools 48 Using the chkdsk utility 58[...]

Using Windows online diagnostic tools Standard 1.10 42 CallPilot Over vie w This section describes ho w to acces s the run-time online diagnostic tools provided b y the W indo ws server soft ware. Use the follo wing tools when a serious probl em pre vents the use of t he CallPilot diagnostic tools that are a vai lable in CallPilot Manager:  Wi n[...]

June 2007 Using Windows online di agnostic tools 1005r Server Maintenance and Diagnostics 43 Vie wing e vent logs If one or more messages appear on th e monitor during the server startup cycle, use the follo wing diagnostic tool s to determine what e vent or fault occurred.  Hardware system e vent log  W ind o ws Event V iewer on the 1005r se[...]

Using Windows online diagnostic tools Standard 1.10 44 CallPilot T ypes of Windows e vent logs Three types of e vent logs are a v ai lable from the W indows Ev ent V iewer , as follo ws: Log type Description System Logs e vent s by W indo ws components , including RRAS or other W indows services. Security Logs security e vents, such as logons, logo[...]

June 2007 Using Windows online di agnostic tools 1005r Server Maintenance and Diagnostics 45 T o use the operating system Event Vie wer 1 Clic k Star t > Programs > Administrative To o l s > Event View er . Result : Th e Ev en t View er window appears. Figure 4: Ev ent Vie wer[...]

Using Windows online diagnostic tools Standard 1.10 46 CallPilot 2 T o view a log, clic k the name of the log in the left pane of the windo w . The f ollowing illustr a tion sho ws an e xample of the Application log. Figure 5: Application log The f ollowing illustr a tion sho ws an e xample of the System log.[...]

June 2007 Using Windows online di agnostic tools 1005r Server Maintenance and Diagnostics 47 Figure 6: System log Note: The Security log, which is a va ilab le to administr ators , is not sho wn. 3 Look f or error codes f lagged with or that ha v e occurred since the last star tup . Note: Ea ch error is date- and tim e-stamp ed. indicates major or [...]

Using Windows online diagnostic tools Standard 1.10 48 CallPilot Using TCP/IP diagnostic tools This section describes the follo wing TCP/IP diagnostic tools that are av ailable for the network adapte r:  ipconf ig  ping  tracert  arp  nbtstat  netstat These utilities help you to v erify network connecti vity , test the network int[...]

June 2007 Using Windows online di agnostic tools 1005r Server Maintenance and Diagnostics 49 ipconfig command syntax The ipconf ig command uses the following syntax: ipconfig /[ ] The follo wing flags are av aila ble for the ipconfig command. T able 4: ipconfig command e xtensions T o run the ipconfig command fr om Windo ws 1 Clic k Star t > Pro[...]

Using Windows online diagnostic tools Standard 1.10 50 CallPilot The ping command The ping command sends an echo requ est to a specif ied host. Use this command to verify network conn ectivity to t he remote device. Ping command syntax The ping command uses the follo wing syntax: ping [-t] [-a] [-n count] [-l size] [-f] [-i TTL] [-v TOS] [-r count][...]

June 2007 Using Windows online di agnostic tools 1005r Server Maintenance and Diagnostics 51 T o run the ping command fr om W indo ws 1 Clic k Star t > Programs > Access ories > Comman d Prompt . Result : The Command Prompt dialog bo x appears . 2 T ype ping <destination IP ad dress> (f or exa mple, ping 200.286.3 2.0) or ping <co[...]

Using Windows online diagnostic tools Standard 1.10 52 CallPilot T racer t syntax The tracert command uses the follo wing synta x: tracert [-d] [-h maximum_hops] [-j host_list] [-w timeout] [target_name] T racer t parameters The follo wing table sho ws the tracert parameters. T able 6: T racert parameters T o run the tracer t command fr om Windows [...]

June 2007 Using Windows online di agnostic tools 1005r Server Maintenance and Diagnostics 53 Result : The system r uns the tracer t utility . 4 T ype Exit to e xit the Comma nd Prompt dialog bo x and retur n to Windo ws. The arp command The arp command display s and modif ies the IP-to-physical ad dress translation tables used b y Ad dress Resoluti[...]

Using Windows online diagnostic tools Standard 1.10 54 CallPilot T o run the arp command fr om Window s 1 Clic k Star t > Programs > Access ories > Comman d Prompt . Result : The Command Prompt dialog bo x appears . 2 T ype arp with the requ ired paramete rs (f or example, ar p -g 200.286.0 .32). 3 Press Enter . Result : The system runs th[...]

June 2007 Using Windows online di agnostic tools 1005r Server Maintenance and Diagnostics 55 nbstat command parameters T able 8: nbstat command parameter s P arameter Description -a remotename Lists the remote comp uter name table using its na me. -A IP address Lists the remote co mputer name table using its IP address. -c Lists the contents of the[...]

Using Windows online diagnostic tools Standard 1.10 56 CallPilot T o run the nbtstat co mmand fr om Windows 1 Clic k Star t > Programs > Access ories > Comman d Prompt . Result : The Command Prompt dialog bo x appears . 2 T ype nbtsta t with the required parameters. 3 Press Enter . Result : The system r uns the nbtstat utility . 4 T ype Ex[...]

June 2007 Using Windows online di agnostic tools 1005r Server Maintenance and Diagnostics 57 The netstat command The netstat command displays curren t TCP/IP netw ork connections and protocol statistics. Netstat command syntax The netstat command uses the follo wing syntax: netstat [-a] [-e] [-n] [-s] [-p proto] [-r] [interval] netstat command para[...]

Using Windows online diagnostic tools Standard 1.10 58 CallPilot Using the c h kdsk utility The chkdsk utility checks a specif ied disk on the serv er and displays a status report. Y ou can run the utility on dri ves C, D, E, or F . It is an online utility , but it reduces syst em performance while it runs. The chkdsk utility checks for errors at t[...]

June 2007 Using Windows online di agnostic tools 1005r Server Maintenance and Diagnostics 59 T o run the ch kdsk utility from Windo ws 1 Clic k Star t > Programs > Access ories > Comman d Prompt . Result : The Command Prompt dialog bo x appears . 2 T ype chkd sk <drive letter:> (f or e xample , chkdsk c:) . 3 Press Enter . Result : T[...]

Using Windows online diagnostic tools Standard 1.10 60 CallPilot[...]

1005r Server Maintenance and Diagnostics 61 Chapter 5 Monitoring ser ver har d ware In this c hapter I SM over vi ew 62[...]

Monitoring server hardware Standard 1.10 62 CallPilot ISM o ver vie w Intel Server Manager (ISM) is a se rver mana gement tool installed on your 1005r server . Use ISM to mon itor hardware health and serv er performance. Set up the follo wi ng types of tasks using ISM :  Monitor the hardware sen sors on the man aged server .  Monitor the perf[...]

1005r Server Maintenance and Diagnostics 63 Chapter 6 Monitoring m ultimedia har d ware In this c hapter Understand ing f ault management 64 Alar m Monitor 66 Ev ent Browser 68 Channel and Mu ltimedia Monitors 70 The Main tenance scree n 71 Viewin g component states 75 Star ting and stoppin g components 78 Running inte grated diagnost ics 82 Viewin[...]

Monitoring multimedia hard ware Standard 1.10 64 CallPilot Under standing fault management Fault man agement is a subsystem within CallPilot that detects and notif ies you of potential or real hard ware problems with the multimedia hardware. Cal lPilot monitors ev ents in the multimedia hardware and raises an alarm when a fault occurs. Event pr oce[...]

June 2007 Monitoring multimedia hardware 1005r Server Maintenance and Diagnostics 65 Note: The compon ents in your syste m ar e based on your CallPilot server type and switch type. Disre gard depe ndencies for components not in your system. Detecting har dware pr oblems T ypically , you f irst bec ome aw are of a hardware problem when an alarm is r[...]

Monitoring multimedia hard ware Standard 1.10 66 CallPilot Alarm Monitor Use the Alarm Monitor to in v estig ate one or more raised alarms. About alarms Alarms are warnin gs generated by e v ents. Alarms communicate the same information as e vents. Ho wev er , alarms are reported in the Alarm Monitor instead of the Ev ent Bro wse r and are managed [...]

June 2007 Monitoring multimedia hardware 1005r Server Maintenance and Diagnostics 67 Result : Th e Alar m Monitor screen ap pears. Figure 7: Alar m monitor screen 3 Clic k the Ev ent Code f or the first Critical or Major alarm. Result : A descr iption of the e vent appears in a new W eb browse r windo w . 4 Re view the descr iption and reco very ac[...]

Monitoring multimedia hard ware Standard 1.10 68 CallPilot Event Br owser Use the Ev ent Browser to in vestigate a se ries of e vents th at occurred around the time an alarm w as raised. The e vent listing can help you determine the root cause of a problem. About e vents The Ev ent Browser displays e vents that are recorded in the serv er log. Each[...]

June 2007 Monitoring multimedia hardware 1005r Server Maintenance and Diagnostics 69 Result : Th e Event Bro w ser screen appea rs. Figure 8: Ev ent Bro w ser screen 3 Clic k an e v ent that appears to be re lated to the prob lem, or clic k an e v ent that occurred near the ti me the alar m was r aised. Result : A descr iption of the e vent appears[...]

Monitoring multimedia hard ware Standard 1.10 70 CallPilot Channel and Multimedia Monitor s The Channel Monitor sho ws the st atus of call channels. The call channels are the connections between the server and the switch that carry the call signals to CallPilot. The Multimedia Monitor sho ws the status of multimedia channels. The multimedia channel[...]

June 2007 Monitoring multimedia hardware 1005r Server Maintenance and Diagnostics 71 The Maintenance screen Use the Maintenance screen in CallPilot Manager to do the following:  Obtain general informa tion about compon ents.  V iew component states.  Start and stop components.  Run inte grated diagnostic tests.  V iew the results of [...]

Monitoring multimedia hard ware Standard 1.10 72 CallPilot Figure 9: P ar tially e x panded tree f or 1005r When you click a co mponent, the scre en refreshes t o show the details about that component. De tails are di vided into the sections described in the follo wing table.[...]

June 2007 Monitoring multimedia hardware 1005r Server Maintenance and Diagnostics 73 T able 11: Component sections Section Description General This section sho ws genera l technical information about the selected component. This typically includes the follo wing details:  the name, class, type, series, or v ersion of a compon ent  v arious ca[...]

Monitoring multimedia hard ware Standard 1.10 74 CallPilot Maintenance activities f or each component The follo wing table identifies the ma intenance acti vities you can perform for each component that is li sted in the component tree. T able 12: Maintenance activities Note: The MGate card and DS30X cable a re replaceable. If you are ha ving probl[...]

June 2007 Monitoring multimedia hardware 1005r Server Maintenance and Diagnostics 75 Vie wing component states V iew a component state to determ ine the general condition of the component, i ncluding whether the co mponent is disabled or of f duty . The component state is sho wn in the Maintenance section of the Maintenance screen. Component states[...]

Monitoring multimedia hard ware Standard 1.10 76 CallPilot Aler t icons If one of the follo wing icons appears next to a component in the tree, then the compon ent or one of its subcompo nents is experiencing a problem: Not Configured The device is no t conf igured in CallPilot. For e xample, a DSP is not being used because it was not allocated in [...]

June 2007 Monitoring multimedia hardware 1005r Server Maintenance and Diagnostics 77 T o vie w the state of a har dware component 1 Run CallPilot Manager and log on. 2 In CallPilot Manager , click Maintenanc e > Maintenance Ad min . Result : The Maintenance screen appears . 3 Clic k the plus signs (+) beside the CallPilot server to e xpand the c[...]

Monitoring multimedia hard ware Standard 1.10 78 CallPilot Star ting and stopping components When you stop a component, you take it out of service and prev ent it from operating. Y ou must stop a componen t before you can replace it (if the component is replaceable) or run a d iagnost ic test on it. T o brin g an out-of-service com ponent back into[...]

June 2007 Monitoring multimedia hardware 1005r Server Maintenance and Diagnostics 79 Stop versus courtesy stop The follo wing two methods of taking a component out of service allow you to cho ose ho w acti ve ca lls are af fected. Cour tesy stop A courtesy stop tak es the component out of service after the component fi nishes processing the acti ve[...]

Monitoring multimedia hard ware Standard 1.10 80 CallPilot T o star t or stop a component 1 Run CallPilot Manager and log on. 2 In CallPilot Manager , click Maintenanc e > Maintenance Ad min . Result : The Maintenance screen appears . 3 Clic k the plus sign (+) besid e the CallPilot ser ver to e xpand the comp onent tree. 4 Contin ue clicking th[...]

June 2007 Monitoring multimedia hardware 1005r Server Maintenance and Diagnostics 81 Result : The Maintenance screen refreshes to sho w details about the component . 6 Scroll do wn to the Maintenance section. 7 Clic k Cour tesy Stop or Star t as requ ired. Button Description Star t If the selected component is out of ser vice, clic k this b utton t[...]

Monitoring multimedia hard ware Standard 1.10 82 CallPilot Running integrated diagnostics Run diagnostic tests from the Diag nostics section on the Maintenance screen in the follo wing circumstances:  Y ou want to ensure that a compone nt is operating properly after installing or reinstalling it.  The CallPilot serv er is having trou ble proc[...]

June 2007 Monitoring multimedia hardware 1005r Server Maintenance and Diagnostics 83 Diagnostic tests a v ailable f or each component The diagnostic tests that are av ailable for each component are liste d in the Diagnostic section of the Mainte nance screen. T o vie w the list of diagnostic tests for a particular co mponent, click the component in[...]

Monitoring multimedia hard ware Standard 1.10 84 CallPilot 1 Run CallPilot Manager and log on. 2 In CallPilot Manager , click Maintenanc e > Maintenance Ad min . Result : The Maintenance screen appears . 3 Clic k the plus sign (+) besid e the CallPilot ser ver to e xpand the comp onent tree. 4 Contin ue clicking the plus signs (+) until the comp[...]

June 2007 Monitoring multimedia hardware 1005r Server Maintenance and Diagnostics 85 Vie wing the last diagnostics result Y ou can revie w the results of diagnos tics by clicking the Get Last Results b utton for a component. T o vie w the last diagnostics result 1 Run CallPilot Manager and log on. 2 In CallPilot Manager , click Maintenanc e > Ma[...]

Monitoring multimedia hard ware Standard 1.10 86 CallPilot  diagnostic result: pass or f ail  the date and time t he test w as completed[...]

June 2007 Monitoring multimedia hardware 1005r Server Maintenance and Diagnostics 87 W orking with the Multimedia Monitor The Multimedia Monitor sho ws the status of multimedia channels. The multimedia channels are the DSP port s that process the calls. The y are the v oice, fax, and speech recognition channels. T o view or w ork with mu ltimedia c[...]

Monitoring multimedia hard ware Standard 1.10 88 CallPilot 3 Do one of the follo wing: 4 Clic k Cour tesy Stop or Star t as required. Result : If y ou click Cour tesy Stop or Star t, you a re asked to confir m the Cour tesy Stop or Star t. Clic k OK . The selected chan nels change to off-d uty or on-duty statu s, according to the action y ou chose.[...]

June 2007 Monitoring multimedia hardware 1005r Server Maintenance and Diagnostics 89 W orking with the Channel Monitor The Channel Monitor sho ws the st atus of call channels. The call channels are the connections between the server and the switch that carry the call signals to CallPilot. T o vie w or work with call c hannel states 1 Run CallPilot [...]

Monitoring multimedia hard ware Standard 1.10 90 CallPilot 3 Do one of the follo wing: 4 Clic k Cour tesy Stop or Star t as required. Result : If y ou click Cour tesy Stop or Star t, you a re asked to confir m the Cour tesy Stop or Star t. Clic k OK . The selected chan nels change to off-d uty or on-duty statu s, according to the action y ou chose.[...]

1005r Server Maintenance and Diagnostics 91 Chapter 7 Using CallPilot system utilities In this c hapter Ov er view 92 Diagnostics T ool 93 PEP Maintenance utility 95 Session T race 96 CallPilot System Monitor 99[...]

Using CallPilot system utilities Standard 1.10 92 CallPilot Over vie w The follo wing table lists the CallPilot system utilities. Accessing the system utilities Y ou can access all CallPilot utilities from the CallPilot serv er in the Start > Programs > Cal lPilot > System Utilities menu. Utility Description Diagnostics T ool Allo ws CallP[...]

June 2007 Using CallPilot system utilities 1005r Server Maintenance and Diagnostics 93 Diagnostics T ool Use the Diagnostic s T ool to enab le or disable CallPil ot startup diagnostics. CallPilot startup di agnostics automatically identify hardware problems that can exist wh en the system and its services are started. When you disable startup diagn[...]

Using CallPilot system utilities Standard 1.10 94 CallPilot On the Diagnostics T ool dialog bo x, select Configuration > Maintenance Startup Diag > Disa ble .[...]

June 2007 Using CallPilot system utilities 1005r Server Maintenance and Diagnostics 95 PEP Maintenance utility The PEP Maintenance utility displays a list of all installed PEPs on the server and lets you uninstall PEPs. For information about installing or uninstalling PEPs, see the Installation and Configur ation T ask List (555- 7101-210). T o acc[...]

Using CallPilot system utilities Standard 1.10 96 CallPilot Session T race The Session T race tool displays detaile d information about the activi ty in a user’ s mailbox and the state of th e message waiting indicator (MWI). The session information includes:  v oice me ssaging  call answering  express messaging acti vity (messages compo[...]

June 2007 Using CallPilot system utilities 1005r Server Maintenance and Diagnostics 97 T o find a session 1 F rom the Session T ype list, choose the type o f session. To d i s p l a y a list of all session types, select All Session T ypes. 2 Enter as m uch inf or mation in the search cr iteria bo xes t o identify the session you want to vie w . T o[...]

Using CallPilot system utilities Standard 1.10 98 CallPilot Result : The session type inf or mation appears at th e bottom of the windo w . The f ollowing e xample show s Call Ans wering ses sion type inf or mation. Figure 12: Call Ans wer ing session[...]

June 2007 Using CallPilot system utilities 1005r Server Maintenance and Diagnostics 99 CallPilot System Monitor The System Monitor consists of three tabs, as described in the follo wing table. T able 13: System Monitor tabs System Monitor is a nondestructi ve tool that does not alter the beha vior of any CallPilot components. T o access the CallPil[...]

Using CallPilot system utilities Standard 1.10 100 CallPilot Figure 13: Channel Monitor with M1 CallPilot services The Service Name pane shows the st atus of ser v ices from a CallPilot perspecti ve. The W indo ws Se rvices Control Panel can sho w that a service is running, b ut it may not be ful ly running or in service from a CallPilot perspecti [...]

June 2007 Using CallPilot system utilities 1005r Server Maintenance and Diagnostics 101 The critical services that are requir ed for basic CallPilot call answering are listed in the follo wing table. For your reference, the equi va lent names as they appear in the W indo ws Control Panel are also li sted. DSPs In the DSP pane, each DSP is represen [...]

Using CallPilot system utilities Standard 1.10 102 CallPilot Y our 1005r serv er has either one or three MPB96 boards. Each MPB96 board has 12 DSP sectio ns embedded on the bo ard. DS30X links In the DS30X link pane, each DS30 ro w re presents a separate DS30X link (also referred to as a DS30 link). Each box in the ro w represents one DS30X chan ne[...]

June 2007 Using CallPilot system utilities 1005r Server Maintenance and Diagnostics 103 Figure 14: System Inf o tab The numbered items prov ide informa t ion about the features purchased. Information about the un derlying op erating system appears in the top right corner , including the serv er IP addresses. PEP information and conf igured Serv ice[...]

Using CallPilot system utilities Standard 1.10 104 CallPilot Figure 15: Legend/He lp tab[...]

1005r Server Maintenance and Diagnostics 105 Chapter 8 Replacing basic ch assis components In this c hapter Remo ving and replacing the f ront bezel 106 Remo ving and replacing the server co ver 108 Remo ving and replacing the processor air duct 110 Replacing the po wer supply 112 Replacing a ha rd dr iv e 114 Replacing t he f our-f an assemb ly 11[...]

Replacing basic chassis componen ts Standard 1.10 106 CallPilot Remo ving and replacing the front bezel Remov e the front bezel to service th e hard driv es and D VD combo driv e. T o remo ve the fr ont bez el Figure 16: F ront bez el[...]

June 2007 Replacing basic ch assis compone nts 1005r Server Maintenance and Diagnostics 107 1 Loosen the capt ive scre ws (A) on both sides of the front bez el. The scre ws cannot be remo ve d from the front be zel. Ref er to Figure 16 on page 1 06. 2 Hold the front be zel b y the c aptive scre w s and lif t it tow a rd you. Place it in a secure lo[...]

Replacing basic chassis componen ts Standard 1.10 108 CallPilot Remo ving and replacing the ser ver co ver Remov e the serv er cov er if you must service the interior of the server . Note: If a component has a: T o remo ve the ser ver co ver 1 Po wer do wn the server , unplug all peripheral de vices and Ethernet cables, and discon nect the A C po w[...]

June 2007 Replacing basic ch assis compone nts 1005r Server Maintenance and Diagnostics 109 Figure 17: Ser v er cov er 5 Lift the cov er straight u p to remov e it from t he platform. T o replace the ser ver co ver 1 Place the co ver ov er the chassis so that t he side edges of t he cov er sit just inside the chassis sidewa lls. The fron t of the c[...]

Replacing basic chassis componen ts Standard 1.10 110 CallPilot Remo ving and replacing the processor air duct Y ou must remov e the air duct to acce ss the processor assembly , four -fan assembly , and the memory modules. Because the processor air duct channels the airflo w within the chassis, be sure to reinstall the air duct before installing th[...]

June 2007 Replacing basic ch assis compone nts 1005r Server Maintenance and Diagnostics 111 Figure 18: Processor air duct 5 Lift the air duct from the ser ver platf or m and store it in a saf e location. T o replace the processor air duct 1 Place the proce s sor air duct ov er the processor sock et and f our-f an assemb ly . Make sure yo u do not p[...]

Replacing basic chassis componen ts Standard 1.10 112 CallPilot Replacing the po wer supply The po wer supplies are hot-swappable and you can replace eac h po wer supply without po wering down the serv er . When to hot-s wap the power supply A green LED on the power su pply indicates that the po wer supply is workin g properly . If the green LED on[...]

June 2007 Replacing basic ch assis compone nts 1005r Server Maintenance and Diagnostics 113 1 Depress and hold t he green le ver (A) to disen gage the pow er supply . Figure 19: P ower supplies 2 Grasp the black handle (B) and pull t he power supply from the chassis. 3 Inser t the replacement po wer supply . When inser ting the n ew pow er supply ,[...]

Replacing basic chassis componen ts Standard 1.10 114 CallPilot Replacing a har d drive T wo hot-sw appable SCSI dri ves are installed in your chassis. Y ou do not need to remov e the cha ssis co ver to ad d or replace a hot-swap hard driv e, b ut you must remov e the front bezel to access the hard dri ves. T o replace a SCSI hard drive 1 Remo ve t[...]

June 2007 Replacing basic ch assis compone nts 1005r Server Maintenance and Diagnostics 115 Figure 20: F ront panel  Hard driv e 0 is on the right (T). The status LED of ha rd dr iv e 0 is mar ked with the hard dr iv e symb ol and the number 0 (M).  Hard driv e 1 is on the left (R). The status LED o f hard dr iv e 1 is mar ked with the hard d[...]

Replacing basic chassis componen ts Standard 1.10 116 CallPilot Figure 21: SCSI hard driv e carr ier 5 Piv ot th e latch (A) into the up rig ht position. 6 Pull out on the b lac k lev er to slide the carrier from the chassis (B). 7 Remo ve the ne w hard dr iv e from its wrap per and place it on an antistatic surf ace. 8 With the driv e circuit-side[...]

June 2007 Replacing basic ch assis compone nts 1005r Server Maintenance and Diagnostics 117 Figure 22: Hard disk driv e location in carr ier 10 With the b lac k le ve r in the fully open position, slide the driv e assemb ly into the chassi s. 11 Inser t the replacement driv e in the ba y . The gree n latch at the front of the driv e carrier must be[...]

Replacing basic chassis componen ts Standard 1.10 118 CallPilot Replacing the f our -fan assembl y The four -fan cooling assembly is not hot-swapp able. Y ou must po wer do wn the server an d disconnect it from the po wer supply . When to replace the cooling fan assembl y When one or more o f the four coolin g fans is not turning, the r emaining fa[...]

June 2007 Replacing basic ch assis compone nts 1005r Server Maintenance and Diagnostics 119 Figure 23: Cooling f an assembly 6 Loosen the cap tive scr ew (B) t hat attaches the f our-f an assemb ly to the chassis . 7 Lift the f an module str aight up and remov e it from the chassis. 8 Low er the ne w fan mod ule into place. 9 Tighten the captiv e s[...]

Replacing basic chassis componen ts Standard 1.10 120 CallPilot Replacing the dual NIC car d Y our server has three low-prof ile PCI add-in cards. The RAID card is in slot 1 and the two dual NIC cards are in slots 2 and 3 (coun ting from top to bottom). The two dual NIC card s are reserv ed for future use. PCI add-in cards are not hot-sw appable an[...]

June 2007 Replacing basic ch assis compone nts 1005r Server Maintenance and Diagnostics 121 Requirements  Phillips (cross head) scre wdriv er , #1 and #2 bit  replacement dual NIC card  electrostatic dischar ge (ESD) grounding strap T o replace a dual NIC card 1 P ow er down the server , unplug all peripheral de vices and Ethernet cab les,[...]

Replacing basic chassis componen ts Standard 1.10 122 CallPilot Figure 24: DS30X cab les f or high capacity Note: If you hav e the hig h capacity con figuration with three MPB96 cards , label each cab le with the MPB96 slot numbe r bef ore disconnecting them . Incorrectly connected MPB96 car ds do not ans wer calls . 6 Disconnect the SCSI cable att[...]

June 2007 Replacing basic ch assis compone nts 1005r Server Maintenance and Diagnostics 123 Figure 25: SCSI cab le attached to RAID card 7 Lift the b lue tabs and pull up on the riser to remo v e the r iser card assemb ly from the chassis .[...]

Replacing basic chassis componen ts Standard 1.10 124 CallPilot Figure 26: PCI riser card assemb ly 8 T ur n the riser card upside down an d place it on a tabl e.[...]

June 2007 Replacing basic ch assis compone nts 1005r Server Maintenance and Diagnostics 125 Figure 27: Low-riser PCI card 9 Release the retention bar (A). 10 Replac e the card in either slot 2 or 3 (the two upper slots in the preceding dia gram and not the lo wer slot as sh own). 11 Loc k the retention bar in place . 12 T ur n the PCI riser card r [...]

Replacing basic chassis componen ts Standard 1.10 126 CallPilot Figure 28: PCI riser assemb ly power cord 14 Hold the PCI riser assemb ly by the tw o blu e handles (A) and push the assemb ly into the ser v er board. Ref er to Figure 26 on page 124. 15 Line up the tw o groov es on the back lip of the PCI riser assemb ly with the pins on the rear pan[...]

June 2007 Replacing basic ch assis compone nts 1005r Server Maintenance and Diagnostics 127 Figure 29: PCI riser assemb ly rear groo ves 16 Reconnect t he PCI r iser asse mbly po wer cord. 17 Reconnect the SCSI cab le to the RAID card. 18 Reconnect all cab les . 19 Replac e the cha ssis cov er . 20 T ake the ESD str ap off . 21 P ow er up the serve[...]

Replacing basic chassis componen ts Standard 1.10 128 CallPilot Result : The board rep lacement is complete . 25 T est the system to ensure the ne w board is functioning pr oper ly . F or instr uctions, see “T esting th e CallPilot installation” in the Installation a nd Configuration T ask List (555- 7101-21 0).[...]

June 2007 Replacing basic ch assis compone nts 1005r Server Maintenance and Diagnostics 129 Replacing the D VD combo drive The D VD co mbo dri ve is not hot-swappable. Y o u must po wer down the system to replace the D VD combo driv e. Requirements Y ou need a Phillips (cross head) scre wdri ver , #1 and #2 bit. T o replace the D VD combo drive 1 P[...]

Replacing basic chassis componen ts Standard 1.10 130 CallPilot Figure 30: D VD combo dr iv e assemb ly 6 Slide the D VD combo driv e assembly from the chas sis. Note: T here are no cables to disconn ect. 7 Remo ve the screw o n the left side of the d r iv e assemb ly and sa ve it f or installing the new D VD combo . 8 Remo ve t he D VD combo driv [...]

June 2007 Replacing basic ch assis compone nts 1005r Server Maintenance and Diagnostics 131 b. Scre w the carrier shut with the thre e screws . c. Reconnect t he pow er and ribbon cable s. 10 Slide the D VD combo drive assem bly into the chassis . 11 With the blac k drive carrie r handle in the fully open position, slide the dr ive assembly bac k i[...]

Replacing basic chassis componen ts Standard 1.10 132 CallPilot Replacing memory DIMMs Four Dual Inline Memory Modules (DIMMs) are installed on your server . Y ou must replace all four memory DIMMs with those in the Nortel replacement pack. Nortel does not support more than four DIMM modules in the 1005r server . T o replace the DIMM car ds 1 P ow [...]

June 2007 Replacing basic ch assis compone nts 1005r Server Maintenance and Diagnostics 133 Figure 31: Memor y DIMM locations 6 Push the clips at each end of the DIMM soc k ets outward to t he open positi on. 7 Remov e all the DIMMs. 8 Holding each DIMM b y the edges , remov e it from the antist atic en velop e. 9 P osition the DIMM abo v e the soc[...]

Replacing basic chassis componen ts Standard 1.10 134 CallPilot 11 Push down on the top edge of the DI MM until the retaining clips snap into place. The retaining c lips must be fully c losed for the DIMM to make proper cont act with the ser v er bo ard. 12 Install the oth er three DIMM s. 13 Replace the processor air duct. 14 Replac e the cha ssis[...]

June 2007 Replacing basic ch assis compone nts 1005r Server Maintenance and Diagnostics 135 Replacing the software feature ke y If you upgrade yo ur system or con vert it to h igh capacity , you must replace the software feature ke y with a ne w key . T o replace the software feature ke y 1 Remo ve t he new soft ware f eature ke y from the plastic [...]

Replacing basic chassis componen ts Standard 1.10 136 CallPilot Figure 33: Inser ting the f eature k ey[...]

1005r Server Maintenance and Diagnostics 137 Chapter 9 RAID operations In this c hapter Outlining RAID functi ons 138 V er ifying the RAID fir mware 139 Configuring RAID using LSI320-1 controller an d Ctr l+M 142 V er ifying cons istency on the dr ives 145 RAID splitting 147 Replacing t he RAID card 151[...]

RAID operations Standard 1.10 138 CallPilot Outlining RAID functions Redundant Array o f Independent Di sks (RAID) is a technology that can combine two or more dri v es for fau lt tolerance and con tinuous service. The CallPilot RAID controller is a PCI RAID SCSI card that pro vides high-performance disk mirroring with RAID Le vel 1. W ith Lev el 1[...]

June 2007 RAID operations 1005r Server Maintenance and Diagnostics 139 V erifying the RAID firmware Y ou require the follo w ing minimum RAID f irmware v ersion:  1L37 T o verify the RAID firmware version T o determine what the current RAID f irmware versi on is on the RAID LSI320-1 controller , use either of the follo wing procedures: Press Ctr[...]

RAID operations Standard 1.10 140 CallPilot If the f irmware is not correct, perform a f irmware updat e. For instructions, see “T o upgrade or do wngrade the RAID f irmware” on page 140. T o upgrade or downgrade the RAID firmware The f irmware of the RAID card is up graded through a flash proce ss. The flash process is initiated by runnin g th[...]

June 2007 RAID operations 1005r Server Maintenance and Diagnostics 141 2.1005r server FRU/SDR firmware update 3.1005r server Board Management Controller (BMC) firmware update 4.LSI320-1 RAID controller firmware update 5.1005r system utility and SEL viewer 6.Goto DOS 5 Enter 4 to r un the LSI3 20-1 RAID card fir m ware update fro m the Nor t el Call[...]

RAID operations Standard 1.10 142 CallPilot Configuring RAID using LSI320-1 contr oller and Ctrl+M The conf iguration of the RAID card is stored on both the card and the hard dri ve. T ypically you are not required to reconf igure RAID unless you are making a change to the RAID system (for e xample, if you replace the hard dri ves with higher capac[...]

June 2007 RAID operations 1005r Server Maintenance and Diagnostics 143 3 F rom the Objects m enu, select Adapte r and press Ent er . 4 F rom the Adapter menu , select F actor y Def ault. 5 Select Y es to confir m the selection and press Enter . 6 Press Ctrl+Alt+Delete when prompted t o restar t system. 7 During bootup , press Ctrl+M to re-enter the[...]

RAID operations Standard 1.10 144 CallPilot Result : The displa y changes to ONLIN A01-01. 11 Select A01-02 a nd press the Spacebar . Note: The drives b link when you select them. 12 Press Ente r to End the Array . Result : Th e blinking stops. 13 Press F1 0 to configu re the logic al dr iv e. 14 Press the spacebar to sele ct Configuration Arra y .[...]

June 2007 RAID operations 1005r Server Maintenance and Diagnostics 145 V erifying consistency on the drives This optional consistenc y check on th e logical driv e of the RAID system ensures that the data on the dri ves is identical. If any errors are found, the y are correcte d automatically . Nortel strongly recommends that you do a consistenc y [...]

RAID operations Standard 1.10 146 CallPilot Result : An end of session message appears . 5 Clic k OK .[...]

June 2007 RAID operations 1005r Server Maintenance and Diagnostics 147 RAID splitting Ensure that your system is in full wo rking order and the RAID hardware configuration is set up properly as describe d on page 142. Split the RAID before you inst all so ftware upgrades (PEPs). If you are performing a platform upgrade or migration, refer to the Up[...]

RAID operations Standard 1.10 148 CallPilot At this po int, the RA ID is split, and the dr ive marked F AILED is th e bac kup driv e and is no longer written to . Y ou can install a PEP on the system and use the b acku p dr iv e to back ou t of the inst allation. Figure 34: MegaRAID P ower Console Plus drive status RAID synchr onization af ter inst[...]

June 2007 RAID operations 1005r Server Maintenance and Diagnostics 149 T o synchr onize the RAID after a successful PEP installation T o restore RAID to full service after a successful PEP installation: 1 Without sh utting down t he ser v er , from Windows , clic k Star t > Prog rams > P ower Console Plus > Launc h Client . Note: Ensure th[...]

RAID operations Standard 1.10 150 CallPilot 1 Restar t the ser v er and enter the Ctr l+M utilit y when prompted during system bootup . 2 F rom the Management men u, select Objects and press Ent er . 3 Select Objects > Ph ysical Driv e and press Enter . 4 Select F AIL Dr iv e for the dr iv e that is online (A01-1- Onln). Result : The drive sho w[...]

June 2007 RAID operations 1005r Server Maintenance and Diagnostics 151 Replacing the RAID car d The RAID card is in lo w-profile sl ot 1 (counting from the top do wn) of the PCI riser assembly . PCI add-in cards are not hot-sw appable. Y ou must po wer down the system and remo ve the po wer co rds before replacing the card. . CAUTION Risk of electr[...]

RAID operations Standard 1.10 152 CallPilot Requirements  Phillips (cross head) scre wdriv er , #1 and #2 bit  RAID card replacement kit  electrostatic dischar ge (ESD) grounding strap T o replace the RAID card 1 Po wer do wn the server , unplug all peripheral de vices and ethernet cables, and discon nect the A C po w er . 2 Attach th e ES[...]

June 2007 RAID operations 1005r Server Maintenance and Diagnostics 153 Figure 35: DS30X cab les f or high capacity Note: If you hav e the hig h capacity con figuration with three MPB96 cards , label each cab le with the MPB96 slot numbe r bef ore disconnecting them . Incorrectly connected MPB96 car ds do not ans wer calls . 6 Disconnect the SCSI ca[...]

RAID operations Standard 1.10 154 CallPilot Figure 36: SCSI cab le to RAID card 7 Lift the b lue tabs and pull up on the riser to remo v e the r iser card assemb ly from the chassis .[...]

June 2007 RAID operations 1005r Server Maintenance and Diagnostics 155 Figure 37: PCI riser card assemb ly 8 T ur n the riser card upside down an d place it on a tabl e.[...]

RAID operations Standard 1.10 156 CallPilot Figure 38: Low-riser PCI card 9 Release the retention bar (A). 10 Replac e the card (B). 11 Loc k the retention bar in place . 12 T ur n the PCI riser card r ight-side u p and place it on a tab le. 13 Arrange the PCI riser assembly re d powe r cable as sho wn in the f ollowing illustration to a v oid pinc[...]

June 2007 RAID operations 1005r Server Maintenance and Diagnostics 157 Figure 39: PCI riser assemb ly power cord 14 Reconnect th e DS30X cable or cab les to the MPB96 card o r cards. Y ou must reconnect each cab le to the same MPB96 card it was pre vio usly conn ected to . Us e the lab els you applied. 15 Hold the PCI riser assemb ly by the tw o bl[...]

RAID operations Standard 1.10 158 CallPilot Figure 40: PCI riser assemb ly rear groo ves 17 Reconnect t he PCI r iser asse mbly po wer cord. 18 Reconnect the SCSI cab le to the RAID card. 19 Replac e the cha ssis cov er . 20 T ake the ESD str ap off . 21 P ow er up the server and log on to Wind ows. Result : Th e Windows New Hardware F ou nd Wizard[...]

June 2007 RAID operations 1005r Server Maintenance and Diagnostics 159 26 Configure the ne w RAID card. Ref er to “T o configure an LSI 320-1 RAID system” on page 142. 27 T est the system to ensure the ne w board is functioning pr oper ly . F or instr uctions, see “T esting th e CallPilot installation” in the Installation a nd Configuration[...]

RAID operations Standard 1.10 160 CallPilot[...]

1005r Server Maintenance and Diagnostics 161 Chapter 10 Replacing or ad ding v oice pr ocessing boar ds In this c hapter M1/CS1000 s witch connectivity 162 Locating th e voice processing boards 163 DSP numbering and location 164 Replacing an MPB96 board 165 Upgr ading to high capa city 175[...]

Replacing or adding voice processing boards Standard 1.10 162 CallPilot M1/CS1000 s witch connectivity There are two v alid conf igurations for MPB96 board s with M1/CS1000 switch connecti vity . The follo wing table sho ws v alid configurat ions. T able 14: MPB96 with M1/CS1000 s witch Determine which conf iguratio n ap plies to your system . T ak[...]

June 2007 Replacing or adding voice processing boards 1005r Server Maintenance and Diagnostics 163 Locating the v oice pr ocessing boar ds Figure 41 on page 163 sho ws the rear panel of the 1005 r server with the three full-height PCI card slots (C). The MPB96 voice processing boards occupy one or t hree full-height slots. In the follo wing diagram[...]

Replacing or adding voice processing boards Standard 1.10 164 CallPilot DSP n umbering and location DSPs are the b uilt-in v oice proce ssing components on MPB boards. DSPs are numbered to distinguish them in CallPilot maintenance programs, such as the Maintenance screen in CallPilot Manager . Each DSP supports up to ei ght multimedia channels. DSP[...]

June 2007 Replacing or adding voice processing boards 1005r Server Maintenance and Diagnostics 165 Replacing an MPB96 boar d This section describes ho w to replace an MPB96 board. Y ou must replace an MPB96 board:  if the board becomes f aulty  when the PCI f irmware needs to be updated, and the board must be sent back to the factory . CAUTIO[...]

Replacing or adding voice processing boards Standard 1.10 166 CallPilot MPB96 boards are not hot-sw appable and you must po wer do wn the system before replacing the cards. Requirements  Phillips (cross head) scre wdriv er , #1 and #2 bit  MPB96 replacement board  electrostatic dischar ge (ESD) grounding strap T o replace an MPB96 boar d 1[...]

June 2007 Replacing or adding voice processing boards 1005r Server Maintenance and Diagnostics 167 6 Disconnect the DS3 0X cable from t he MPB96 card in the full-siz e side of the PCI r iser . Figure 43: DS30X cab les f or high capacity Note: If you hav e the hig h capacity con figuration with three MPB96 cards , label each cab le with the MPB96 sl[...]

Replacing or adding voice processing boards Standard 1.10 168 CallPilot Figure 44: SCSI cab le attached to RAID card 8 Lift the b lue tabs and pull up on the riser to remo v e the r iser card assemb ly from the chassis .[...]

June 2007 Replacing or adding voice processing boards 1005r Server Maintenance and Diagnostics 169 Figure 45: PCI riser card assemb ly 9 T ur n the riser card upside down an d place it on a tabl e. 10 Disconnect the CT b us cable from the MPB96 cards (high ca pacity configuration on ly).[...]

Replacing or adding voice processing boards Standard 1.10 170 CallPilot Figure 46: CT b us cab le attached to MPB96 board s. 11 Release the rete ntion clip by loosenin g the blue cap tive scre w (A) as shown in the f ollowing d iagram.[...]

June 2007 Replacing or adding voice processing boards 1005r Server Maintenance and Diagnostics 171 Figure 47: Full- height PCI card 12 Remo ve t he rear retention scre w (B) as sho wn in the pre vious diagr am. 13 Replac e the car d and tighten t he screws. Make sure the re d power cab le to the full-siz e PCI r iser card is not pin ched. 14 Reconn[...]

Replacing or adding voice processing boards Standard 1.10 172 CallPilot Figure 48: Full-size PCI r iser card red power cab l e 17 Arrange the PCI riser assembly po wer cab le as sho wn in the f ollowing illustration. Figure 49: PCI riser assemb ly power cab le[...]

June 2007 Replacing or adding voice processing boards 1005r Server Maintenance and Diagnostics 173 18 Line up the tw o groov es on the back lip of the PCI riser assemb ly with the pins on the rear panel as shown in the f ollowing illustration. 19 Hold the PCI riser assemb ly by the tw o blu e handles (A) and push the assemb ly into the ser v er boa[...]

Replacing or adding voice processing boards Standard 1.10 174 CallPilot Result : Th e Windows New Hardware F ou nd Wizard screen appears . 24 Clic k Ne xt. 25 Select the present ed Nor tel MPB dr iv er (there is only on e). 26 Run the Config uration Wizard to configure the new h ardware . F or instr uctions, see Meridian 1 and CallPilot Server Conf[...]

June 2007 Replacing or adding voice processing boards 1005r Server Maintenance and Diagnostics 175 Upgrading to high capacity This section describes ho w to upgrade your serv er hardware to the high capacity conf iguration. Y ou need three MPB96 boards to support the high capacity feature. MPB96 boards are not hot-sw appable and you must po wer do [...]

Replacing or adding voice processing boards Standard 1.10 176 CallPilot 3 Attach th e ESD strap to your wr ist and attach the other end to a kno wn grounded con nection. 4 Remo ve the cha ssis cov er . Refe r to “Removing and rep lacing the ser v er cov er” on page 108 f or instructions. 5 Disconnect the re d power cab le from the PCI r iser as[...]

June 2007 Replacing or adding voice processing boards 1005r Server Maintenance and Diagnostics 177 Figure 52: PCI riser card assemb ly 9 T ur n the riser card upside down an d place it on a tabl e. 10 Release the rete ntion clip by loosenin g the blue cap tive scre w (A). 11 Remo ve t he rear retention scre w (B). 12 Add the ne w boards to slots 2 [...]

Replacing or adding voice processing boards Standard 1.10 178 CallPilot Figure 53: Full- height PCI card 13 Connect the 3-dr op CT bus cable to the MPB 96 cards as shown in the f ollowing illustration.[...]

June 2007 Replacing or adding voice processing boards 1005r Server Maintenance and Diagnostics 179 Figure 54: CT b us cab le attached to MPB96 board s 14 T ur n the PCI riser card r ight-side u p . 15 Arrange the PCI riser assembly re d powe r cable inside the riser assemb ly as shown in the f ollowing illustr ation to av oid pinching the cab le wh[...]

Replacing or adding voice processing boards Standard 1.10 180 CallPilot Figure 56: PCI riser assemb ly power cab le 17 Line up the tw o groov es on the back lip of the PCI riser assemb ly with the pins on the rear panel as shown in the f ollowing illustration. 18 Hold the PCI riser assemb ly by the tw o blu e handles (A) and push the assemb ly into[...]

June 2007 Replacing or adding voice processing boards 1005r Server Maintenance and Diagnostics 181 Figure 57: PCI riser assemb ly alignment studs and slots 19 Reconnect t he PCI r iser asse mbly po wer cord. 20 Reconnect the CT b us cable . 21 Connect the DS30X cab les to the MPB96 cards as shown in the f ollowing illustration. Star t with the cabl[...]

Replacing or adding voice processing boards Standard 1.10 182 CallPilot Figure 58: DS30X cab les f or high capacity 22 Replac e the cha ssis cov er . 23 T ake the ESD str ap off . 24 P ow er up the server and log on to Wind ows. Result : Th e Windows New Hardware F ou nd Wizard screen appears . 25 Clic k Ne xt. 26 Select the present ed Nor tel MPB [...]

June 2007 Replacing or adding voice processing boards 1005r Server Maintenance and Diagnostics 183 Result : The high capacity e xpansion is complete . 31 T est the multim edia channels to ensure the n ew MPB96 boar ds are functioning pr oper ly . F or instr uctions, see “T esting th e CallPilot installation” in the Installation and Configu rati[...]

Replacing or adding voice processing boards Standard 1.10 184 CallPilot[...]

1005r Server Maintenance and Diagnostics 185 Chapter 11 Maintaining the BIOS and system boar d firmware In this c hapter Configur ing th e 1005r BIOS an d firm ware 186 BIOS settings 190 Using system e vent lo gs 193 Maintaining th e onboard video and netw or k cards 196[...]

Maintaining th e BIOS and system board firmware Standard 1.10 186 CallPilot Configuring the 1005r BIOS and firmware The Basic Input/Output System (BIOS) of your 1005r serv er is flash R OM-based code. Upgrade or reconf igure the BIOS using the utilities on the CallPilot Image D VD. The utility programs write updated code to the Flash R OM chips. Fo[...]

June 2007 Maintaining the BIOS and system board firmware 1005r Server Maintenance and Diagnostics 187 When to upgra de the BIOS The CallPilot server is shipped to yo u with the required minimum BIOS and sys tem board f irmware v ersions. Upg rade the BIOS and syste m board firmw are only if your Nortel representativ e deems this necessary to solv e[...]

Maintaining th e BIOS and system board firmware Standard 1.10 188 CallPilot Result : The ser v er boots from the D VD and the Star tup Menu appears . 1.Install CallPilot server image for 1005r then boot (recommended) 2.Install CallPilot server image for 1005r and exit to DOS 3.Utilities (BIOS, Firmware, etc...) 4 Enter 3 to selec t Utilities (BIOS,[...]

June 2007 Maintaining the BIOS and system board firmware 1005r Server Maintenance and Diagnostics 189 Result : The system reboots an d the Star tup Menu appear s. 4 Enter 3 to r un Utilities (BIOS, Fi rmware, etc...) from the Star tup Menu. If th e Star tup Menu is no t displa yed, refer to “T o disp la y the Nor tel CallPilot Image Menu” on pa[...]

Maintaining th e BIOS and system board firmware Standard 1.10 190 CallPilot BIOS settings T able 15 on page 190 displays the 1005r server BIOS settings. As the system boots, press F2 to enter the 1005r BIOS. BIOS Settings that are in bold text are settings that are modif ied by Nortel. T able 15: BIOS settings Main Set the Date and th e lang uage t[...]

June 2007 Maintaining the BIOS and system board firmware 1005r Server Maintenance and Diagnostics 191 USB Configu ration USB Function: Enabled Legac y USB Support: Auto Post64/100 Emula tion: Disabled USB2.0 Controller: Enabled USB2.0 Controller Mode: HiSpeed PCI Configuration Onboard V ideo: Enabled Dual Monitor V ideo: Disabled Onboard NIC: Enabl[...]

Maintaining th e BIOS and system board firmware Standard 1.10 192 CallPilot Security All Features Di sabled Server This is a vi ew only menu Serial Po wer Console BIOS Redirection Port: Disabled Baud Rate 19.2k Flo w Control: CTS/R TS T erminal T ype: VT100+ A CPI Redirection: Disabled Serial Port Console: Serial B Event Log Conf iguration Clear Al[...]

June 2007 Maintaining the BIOS and system board firmware 1005r Server Maintenance and Diagnostics 193 Using system e vent logs The system e vent logs record all th e hardw are ev ents that take place while the system b oots up and functions. Y ou can vie w these logs e ven when the system is not operational through the ut ilities on the CallPilot I[...]

Maintaining th e BIOS and system board firmware Standard 1.10 194 CallPilot 6 Choose Run SEL Vie wer Utility and click Contin ue. Result : Th e SEL Viewer screen a ppears. 7 Use the ar row k eys to scroll through the sys tem e vents. T he details of the curr ently selected e v ent appear on the bo ttom of the screen. 8 When y ou finish vie wing e v[...]

June 2007 Maintaining the BIOS and system board firmware 1005r Server Maintenance and Diagnostics 195 If you do no t hav e the image D VD, you can clear the system ev ent logs from BIOS with the follo wing procedure: 1 Restar t the PC , and press F2 when pr ompted. 2 When the BIOS windo w appears, select Ser ver > System Manag ement Eve nt Log &[...]

Maintaining th e BIOS and system board firmware Standard 1.10 196 CallPilot Maintaining the onboar d video and netw ork car ds Netw ork card failure The network cards are inte grated into the server board. If the netw ork cards fail, you must replace the serv er . Video car d failure The video card is inte grated into th e server board. If the vide[...]

1005r Server Maintenance and Diagnostics 197 Inde x A alarm board replacement of 132 Alarm Moni tor 66 alarms about 64 , 66 in vestigating 66 alert icons, component states 76 application event log definition 44 arp command 53 parameters and descriptions 53 running from W indo ws 54 syntax 53 B bezel, front 108 remov al of 106 replacement of 107 BIO[...]

Index Standard 1.10 198 CallPilot call, working with 89 – 90 disabling 70 multimedia, wor king with 87 – 88 chkdsk utility 58 parameters and descriptions 58 running from W indo ws 59 syntax 58 commands, TCP/IP arp 53 ipconfig 48 nbtstat 54 netstat 57 ping 50 tracert 51 components CallPilot Manager maintenance acti vities 74 depend encies 64 dia[...]

June 2007 Index 1005r Server Maintenance and Diagnostics 199 tracert 51 Diagnostics section, Maintenance screen 73 Diagnostics T ool 92 diagnostics t ool TCP/IP 48 diagram rear panel slot locations 20 E Event Bro wser , using 68 – 69 e vent log application 44 security 44 system 44 e vent logs types, description 44 vie wing 45 eve n t s about 64 ,[...]

Index Standard 1.10 200 CallPilot I indicators 196 integrated diagnostics running 83 – 84 troubleshooting failures 83 when to run 82 ipconf ig command 48 flags and descriptions 49 running from W indo ws 49 syntax 48 ipconfig def ault 48 L LED, non-illumination of 113 Legend/Help tab 103 location MPB96 DSP 164 logs e vent types vie wing 44 eve n t[...]

June 2007 Index 1005r Server Maintenance and Diagnostics 201 N nbtstat command 54 parameters and descriptions 55 running from W indo ws 56 syntax 54 netstat command 57 parameters and descriptions 57 syntax 57 netw ork card failure 196 P parts, obtaining replacement 23 PEP Maintenance utilit y 92 , 95 ping command 50 parameters and descriptions 50 r[...]

Index Standard 1.10 202 CallPilot server co ver 108 remov al of 108 Session T race utility 96 startup pr oblems what to do 36 Stop, description 79 system e vent log definition 44 System Info tab 102 System Monitor 92 Channel Monitor tab 99 Legend/Help tab 103 System Info tab 102 System Monit or utility 99 system utilities System Monitor 99 T TCP/IP[...]

June 2007 Index 1005r Server Maintenance and Diagnostics 203 V video card, failure 196 vie wing 45 W W indows vie wing 45[...]

Index Standard 1.10 204 CallPilot[...]

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1005r Server Maintena nce and Diagnostics CallPilot Release 4.0 Document Number: 555-7101-512 Document V e rs ion : Standard 1.10 June 2007 Copyright © 2007 Nortel Networks. All Rights Reserved. T o pro vide feedback or re port a problem in this document, go to www . nortel.com/documentfeedback . The information in this document is subject to chan[...]