Nuance comm D60709-22 manual

Nuance SafeCom Go Sharp Administrator ’ s Manu al D60 709 -22 November 20 12[...]

D60709-22 2 Trademarks: Nuance, the Nuance lo go, SafeCom, SafeCom Go, SafeCom P :Go, SafeCom ePa y and the SafeCom logo are tradema rks of Nuance Communicat ions, Inc. or its affilia tes in the United States and/o r other countries. All othe r trademarks referred to herei n are the property of th eir respective owners. Nuance Communicatio ns, Inc.[...]

D60709-22 3 Table of Contents 1 Introduction ............................................................................................ 5 1.1 SafeCom Go Sharp ......................................................................... 5 1.2 Requirements ............................................................................... 5 1.3 Sa feCom I[...]

D60709-22 4 3.4.7 Disable the T est button ................................................. 46 3.4.8 Enable Copy Co ntrol ..................................................... 46 3.4.9 Enable High S peed Print ................................................. 47 3.4.10 Access Sha rp MFP’s System Setti ngs .................................. 47 3.[...]

1 Introduction D60709-22 5 1 Introduction 1.1 SafeCom Go Sharp SafeCom Go Sh arp is the embedded solution for Sha rp MFPs. It integrates with the touch-screen cont rol panel of the Sha rp MFP and offers us er authenticatio n by code and/or card. SafeCom Go Sh arp works toget her with the SafeCom G4 Server software and is designed to help companies [...]

1 Introduction D60709-22 6 Table 1 SafeCom Go Sharp sup ported Sharp OS A-enabled MFPs Sharp MFP SafeCom Device Server MX - M2 64, MX - M283, MX -M314, MX- M354, MX - M363, MX -B381, MX-B382, MX - M453, MX - M503 MX -M904, MX-M1054, MX - M1204, MX -C311, MX-C381, DX-C 381, MX -C382SC, MX -C401, MX - 2010, MX -2301, MX- 2310, MX -2600, MX- 2610, MX [...]

1 Introduction D60709-22 7 1.3 SafeCom ID Devices Table 2 SafeCom Go Sharp suppor ted SafeCom ID Devices Identificat ion Method USB Serial USB Keyboard SafeCom Controller SafeCom Device Server SafeCom AWID Reade r [R] 696420 696010 696720 SafeCom Barcode Reader 694020 694010 SafeCom Casi-Rusco Reader [R] 652420 652010 652720 SafeCom Cot ag Reader 6[...]

1 Introduction D60709-22 8 1.4 Sharp device passwords The Device Admin istrator user name and pa ssword is required to login: Table 3 Sharp de vice password s Sh arp MFP New models Old models AR - M355, AR - M455, AR - M550, AR - M620, AR - M700, MX - M350, MX - M450, MX - M550, MX - M620, MX - M700 User name admin admin Password admin Sharp 1.5 Av[...]

1 Introduction D60709-22 9 1.6 About this manual This manua l applies to Nuance SafeCom G4 Server version S82 070. 50 0*01 , Nuance SafeCom Devi ce Server versio n S82 060.070*02 and Nuance SafeC om Controller version S8 0 508.780*66. This manua l is organized as follow s:  Chapter 1 Introdu ction lists t he supplied SafeCom do cumentation, intr[...]

1 Introduction D60709-22 10 1.7 Document history Revision D6 0709 -21  Nuance SafeCom Devi ce Server versio n S82 060.070*02 Revision D6070 9-21  Nuance SafeCom G4 Server versio n S82 070.500*01 Nuance Sa feCom Device Server versio n S82 060.070*01 and Nuance SafeCom Control ler version S80 508.78 0*66.  Added info about ID device license [...]

1 Introduction D60709-22 11 Revision D6070 9- 15  SafeCom Devi ce Server versio n S82 060.020*10.  Support for MX - 2310 . Revision D6070 9- 14  SafeCom Devi ce Server versio n S82 060.020*08.  Updated list of supported Readers and MFP s (1.3).  The section Co nfigure devi ce has been updated (2.5 ).  The section Accoun t - select[...]

2 SafeCom Go Sh arp - Device se rver D60709-22 12 2 SafeCom Go Sharp - Device server 2.1 Overview Make sure the SafeCo m G4 Server softwa re installatio n has been completed as described in for exam ple SafeCom Sma rt Printing Adm inistrator’s Quick Guide D10600 . 2.2 SafeCom Go Sharp - Device server installation 2.2.1 Installation 1. Downloa d t[...]

2 SafeCom Go Sh arp - Device se rver D60709-22 13 You can also ma nually ensure tha t the port numbe rs below are open. SafeCom Device Server Web Browser SafeCom Server TCP 80 443 50003 TCP 7500 7700 UDP 5742 TCP 9100 UDP 161 TCP 8080 TCP 443 50002 TCP Inbound on SafeCom Device Server Protocol 80 Used to contact MFP during init ial setup HTTP 443 U[...]

2 SafeCom Go Sh arp - Device se rver D60709-22 14 2.3 Configure SafeCom Device Server The SafeCom Device Server must be configured m anually to reference the right SafeCom Server. This is do ne by adding the SafeCom Server in the SafeCom Device Server. Furtherm ore a list of fai lover SafeCo m Servers can be set up. 2.3.1 Login to SafeCo m Device S[...]

2 SafeCom Go Sh arp - Device se rver D60709-22 15 3. Under SafeCom Serv ers , click the [+] icon to add a failover Sa feCom Server. 4. Enter the server address and click OK . To add lo calhost as the server, leave the Addr ess field blank and click OK . 5. Add the addit ional failover SafeCom Serve rs to the list and organize them according to the [...]

2 SafeCom Go Sh arp - Device se rver D60709-22 16 2.4 Add device to a SafeCom Device Server The device can be add ed to the SafeCom Device Server using one of the following t wo methods:  Via the SafeCo m Device Server (2.4.2 ). Solutio ns based on SafeCom G2 mus t use this met hod.  Via the SafeCo m Administ rator (2.4.3 ). This is the recom[...]

2 SafeCom Go Sh arp - Device se rver D60709-22 17 2.4.2 Add device via Sa feCom De vice Server 1. Lo gin to SafeCom Device Ser ver (2.3.1 ). 2. Click the Add device tool butt on. 3. Enter the host name or the IP address of the device. If you w ant to use dynamic IP address , then enter the device hostna me in the Address field. 4. Click Next . 5. I[...]

2 SafeCom Go Sh arp - Device se rver D60709-22 18 7. On the device sett ings page, make su re the settings are correct. 8. Click Save 2.4.3 Add device via Saf eCom Admi nist r ator Before adding a device server devi ce in SafeCom Administrat or a SafeCom Device Server must be added to t he SafeCom Admin istrator in the Device server container in th[...]

2 SafeCom Go Sh arp - Device se rver D60709-22 19 Add device serv er device 1. Click the Devices container, right-click the content area and t hen Add device . Th e Add device wizard is n ow launched. 2. From the Device server drop do wn menu, select the SafeCom Device Server and click Next . 3. Informatio n is retrieved from t he device server to [...]

2 SafeCom Go Sh arp - Device se rver D60709-22 20 7. For the device enter the User name (defa ult is admin) and Password (default is admin ). On older devices the default passw ord is Sharp (1.4). 8. The device properti es dialo g now opens. Make sure t o specify on the Settings tab the device server and the capa bilities of the device.[...]

2 SafeCom Go Sh arp - Device se rver D60709-22 21 9. Click Add to register the device and save it in the dat abase. After approx. 2 minutes the devi ce is added to the device server and ava ilable to be configured in SafeCom Device Server . The device serve r device is now added and list ed both under Devices and unde r the device server unde r Dev[...]

2 SafeCom Go Sh arp - Device se rver D60709-22 22 Change the set tings according to the following des criptions:  Device informati on o Manufacturer and De scription are automatically filled-in and together wit h Location they are also view able in the Device properties dialo g in SafeCom Admini strator . o Contact and Locati on provid es useful[...]

2 SafeCom Go Sh arp - Device se rver D60709-22 23  Device setti ngs o Administ rator name: The user name wit h which the administrator can log in to device . o Administ rator password (mand atory): The device pass word with which the admin istrator can log in t o device. o Login method : This determin es how users log in . Choose betw een: - Aut[...]

2 SafeCom Go Sh arp - Device se rver D60709-22 24  Device Prop erties: o Dsk: If the Devi ce Securit y Kit is install ed, Dsk must be set to True and then the address es for Application U I and Web Service must be ent ered manually on the device web page under Application Sett ings , External Applicat ion Settings , and then External Account ing[...]

2 SafeCom Go Sh arp - Device se rver D60709-22 25 2.6 SafeCom Go Sharp - How to The follow ing subsections contain step- by -step instructio ns for some of the administrator’s most c ommon tasks. 2.6.1 Get the SafeCom Go Sharp sof tware If using SafeCom G3 Server version S8 2 070.410*05 or newer and SafeCo m Administrator version 9. 41.5.1 or hig[...]

2 SafeCom Go Sh arp - Device se rver D60709-22 26 2.6.4 Enable E-mail To enable trackin g on e-mails on t he SafeCom Devi ce server: 1. Open a web browse r and login to the SafeCom Devi ce Server (2.3.1 ). 2. Click on Device ser ver in the left-hand menu, and then click on the device. 3. Click Device a pplications. 4. Check E-mail in the list of ap[...]

2 SafeCom Go Sh arp - Device se rver D60709-22 27 2.6.8 Resto re factory default 1. Open a web browse r and login to the SafeCom Device Serve r (2.3.1 ). 2. Click Restore factor y default at the bottom of the web page. The factory defaul t values are: Configurat ion settings Field Default value Device settings Model MAC Address Device Mes sage User[...]

2 SafeCom Go Sh arp - Device se rver D60709-22 28 2.6.9 At the printer: SafeCom error mess age when coming o ut of power save To avoid Sa feCom error messa ge when the device is coming out of po wer save mode, set Sleep Mode Power Level to Fast Wak e up on the devi ce web pa ge. 1. Open the device in a web browser 2. Under Energy Saving Set ting , [...]

3 SafeCom Contro ller D60709-22 29 3 SafeCom Controller 3.1.1 Installation w ith SafeCom Cont roller 1. Make sure the SafeCo m G4 Server software in stallation ha s been completed as de scribed in SafeCom Sm art Printing Administrator’s Qui ck Guide D1060 0 . 2. Connect the Sa feCom Controlle r ( 3.1.3 ). 3. In SafeCom Admini strator use Add devi[...]

3 SafeCom Contro ller D60709-22 30 3.1.3 Connect hardware Make sure that the SafeCom softw are installat ion has been completed b efore you connect the ha rdware. When powered up , the hardw are automaticall y discovers the serve r software. Figure 1 Safe Com Controll er’s rear panel 1. Switch off the po wer to the device. 2. Connect a netw ork c[...]

3 SafeCom Contro ller D60709-22 31 3.1.4 Add device in Saf eCom Admi nistrator The SafeCom Controller’s LAN light changes from flashing to on when an IP address is set . Next you need to determine the IP address of the SafeCo m Controller so y ou can add it to the SafeCom solutio n.  Find IP addre ss via broad casting Use SafeCom Admini strato[...]

3 SafeCom Contro ller D60709-22 32 8. Information is retrieved from the device to estab lish the ty pe of device. Click [change] as t he SafeCom type needs t o be changed from SafeCom Controller to SafeCom Go S harp . 9. Select SafeCom Go Sharp as the type of SafeCom de vice. Clic k Next . 10. Enter the Print er address (IP address or host nam e) o[...]

3 SafeCom Contro ller D60709-22 33 3.2 Configure the Sharp device w eb interface 3.2.1 New Sharp devi ces Follow the steps below to configure t he web inte rface on new Sha rp devi ces. If you have an old Sharp device, refer to section (3.2.2 ). The web int erface MUST be configured to allow communication w ith the SafeCom Go Sh arp solution. 1. Op[...]

3 SafeCom Contro ller D60709-22 34 5. Click External Account ing Application Sett ings 1 . 6. Change External Accou nt Cont rol to Enable . 7. Check Enable Authent icati on by External Serve r . 8. In Application N ame enter SafeCom Go Sharp. 9. In Address for A pplicati on UI enter the referenc e to a specific file on the connected SafeCo m Contro[...]

3 SafeCom Contro ller D60709-22 35 12. Click Submit . 13. If Standard Appli cation Settin gs 2 appears in the men u just above External Account ing Application Set tings click Reboot Lat er and go to step 14. Otherwise click Rebo ot Now if you ha ve completed t he configuration and wait for the Sh arp MFP to restart. Note: If the web page repor ts [...]

3 SafeCom Contro ller D60709-22 36 15. If SafeCom Go Sharp has been enabl ed Pull Print will appear amo ng the listed appli cations. If Pull Print do es not appear the n click Add . Otherwise click Pull Print to see the configu ration.[...]

3 SafeCom Contro ller D60709-22 37 16. In Application N ame enter Pull Print . 17. In Address for Applicat ion UI enter the reference to a specific file on t he connected SafeCo m Control ler. The address is: http://<ip address>/soapsharp/pullprint.scx where <ip address> should be replaced with the IP address of the SafeCom Cont roller.[...]

3 SafeCom Contro ller D60709-22 38 3.2.2 Sharp Web Interface (old models) Follow the steps below to configu re the web inte rface on old Sha rp devices. If you have a new Sh arp device, refer t o section 3.2. The web int erface MUST be configured to allow communication with the SafeCom Go Sh arp solution. 1. Open the Sharp device ’s web interface[...]

3 SafeCom Contro ller D60709-22 39 5. Change External Accou nt Cont rol to Enable . 6. Check Enable Authent icati on by External Serve r . 7. In Application N ame enter SafeCom Go Sharp. 8. In Address for A pplication U I enter the reference to a specific file on t he connected SafeCo m Control ler. The address is: http://<ip address>/soapsha[...]

3 SafeCom Contro ller D60709-22 40 15. In Application N ame enter Pull Print . 16. In Address for A pplication U I enter the reference to a specific file on th e connected SafeCo m Control ler. The address is: http://<ip address>/soapsharp/pullprint.scx where <ip address> should be replaced with the IP address of the SafeCom Cont roller[...]

3 SafeCom Contro ller D60709-22 41 3.3 Configure the SafeCom Controller Web Interface 3.3.1 Login to the SafeCom Contro ller Web Interface 1. Open a web browse r and enter the IP add ress of the SafeCom Co ntroller in the address field. Use of JavaScript (Active S cripting) mus t be enabled. 2. Click Advanced Con figuration to open the Advanced Con[...]

3 SafeCom Contro ller D60709-22 42 3.3.3 SafeCom web p age The SafeCom web page can be opene d from the Ad vanced Configurati on web page (3.3.2) by cli cking on SafeCom . SafeCom Group Name , SafeCom Server Addr ess and SafeCom Server P ort Number must be spe cified for the SafeCo m Cont roller to work. It is possible to specify mul tiple SafeCom [...]

3 SafeCom Contro ller D60709-22 43 3.3.4 Printer web page The Printer web page can be opene d from the Advanced Confi guration w eb page (3.3.2) by cli cking on Print er . Select Network – Por t 9100 if the SafeCom Control ler connects to t he device via the netw ork. Printer IP Addr ess must be that of th e Sharp MFP. Use auto-configurat ion sho[...]

3 SafeCom Contro ller D60709-22 44 High Speed Pri nt Enabled shoul d be YES to allow faster print ing. With high speed print the print speed becomes com parable to that of printin g the document directly to the device. High Spee d Print wo rks without any drawbacks in envi ronments where us ers are only Pull Prin ting. Note: With High Spe ed Print [...]

3 SafeCom Contro ller D60709-22 45 3.4.3 Register device The device is registered when a user wit h Technician or Admin istrator rig hts has logged in a t the device. Once the devi ce is r egistered it wil l appear in the SafeCom Administ rator. The device is als o registered when you add it in SafeCom Administ rator . Note: You can us e the built-[...]

3 SafeCom Contro ller D60709-22 46 3.4.5 Assign a fixed I P address to the SafeCom Control ler The IP address can be assign ed via DHCP (dynam ic or fixed) or ma nually. The steps below describe how to ass ign a fixed IP addres s via the SafeCom Controller web interface. 1. Open the Advanced Con figurati on web page (3.3.2 ). 2. Click TCP/IP . 3. C[...]

3 SafeCom Contro ller D60709-22 47 3.4.9 Enable High Spe ed Print 1. Open the Advanced Con figurat ion web page (3.3.2 ). 2. Click Printer and chang e High Speed Pr int Enabled should be YES if pri nt data is to be sent directly (and unen crypted) to the device from the SafeCom server rather than throug h the SafeCom Co ntroller. 3. Click Save and [...]

3 SafeCom Contro ller D60709-22 48 3.4.13 Uninst all SafeCom Go Sha rp 1. Open the Sharp MFP’s w eb page and login ( 3.2 ). 2. Click Application Settings , and then External Applications S ettings . 3. If there is no Stand ard Application Sett ings 5 menu item go t o step 6. 4. Click Standard Ap plication Setti ngs. 5. Check Pull Print and click [...]

4 Using SafeCom Go Sharp D60709-22 49 4 Using SafeCom Go Sharp 4.1 Sharp device with SafeCom Device Server 4.1.1 Login The different lo gin sequences are des cribed in the following. The Welcom e screen is by default ena bled (2.5), but if it is disabl ed the user is guided directly to the login sequence. Login with card: 1. Tap the Login icon. 2. [...]

4 Using SafeCom Go Sharp D60709-22 50 4.1.2 Main menu Once logged in you can select an o ption from the touch-screen.  Tap Pull Prin t to print indivi dual documents (4.1.3).  Tap Copy / Scan … to start copy o r scan (4.1.4).  Tap Account to select billing code (4.1 .5).  Tap Log out to lo g out (4.1.6).[...]

4 Using SafeCom Go Sharp D60709-22 51 4.1.3 Pull Print - Do cument list Access the Document list that allows you to print in dividual documen ts. 1. Tap Pull Print . Documents ap pear in chronolo gical order with the new est at the to p of the list. In the above exampl e the preceding R shows t he document is ret ained. A delegated do cument will h[...]

4 Using SafeCom Go Sharp D60709-22 52 4.1.4 Copy 1. Tap Copy / Scan in the l ogin screen to st art copy or scan . 2. Press the COPY butt on on the Sharp MFP to bring it into copy mode . 3. Press the Start but ton to copy the do cuments placed in the automatic document feede r (ADF). On some Sh arp MFPs there are two Start buttons - one for black/w [...]

4 Using SafeCom Go Sharp D60709-22 53 4.1.6 Register card with PUK code The user log s in by ent ering an ID code or using a card . If the ID code or ca rd is unknown an d there is an availabl e PUK code in t he SafeCom syst em the user is asked to en ter his PUK code. Enter PUK code: 1. Tap PUK code . 2. Enter PUK code on t he touch-screen. Tap OK[...]

4 Using SafeCom Go Sharp D60709-22 54 4.2 Sharp device with SafeCom Controller 4.2.1 Control pane l 4.2.2 Login The different lo gin sequences are des cribed in the following. Login with card: 1. Use card reader. Login with card an d PIN cod e: 1. Use card reader. 2. Tap PIN code 3. Enter PIN code on the touch-screen. Tap OK . 4. Tap OK . Login wit[...]

4 Using SafeCom Go Sharp D60709-22 55 Login with Win dows: If Front End Ident ification (3.3.2) is Wind ows_Auth it is poss ible to login by either using yo ur card or enterin g your Window s login credentials: 1. Tap Username and ente r Username on the t ouch-screen. Tap OK . 2. Tap Password and enter Password on t he touch-screen. Ta p OK . 3. Ta[...]

4 Using SafeCom Go Sharp D60709-22 56 4.2.4 Pull Print - Do cument list Access the Document list that allows you to print in dividual documen ts. 1. Tap Documents . Documents ap pear in chronolo gical order with the new est at the to p of the list.  Tap Print All to print all documents, exclud ing any reta ined documents. Documents are prin ted [...]

4 Using SafeCom Go Sharp D60709-22 57 4.2.5 Copy 1. If Copy Control is di sabled (3.4.8 ) tap Copy / Sc an … in the login screen to start copy or scan. If Copy Control is ena bled you have to lo gin first and then tap Copy / Scan … to start copy or s can. 2. Press the COPY butt on on the Sharp MFP to bring it into copy mode . 3. Press the Start[...]

5 Trouble shooting D60709-22 58 5 Troubleshooting 5.1 SafeCom Help Desk Assistant We want yo ur SafeCom solut ion to be one that reduces not only print costs, bu t is also easy to support. In the follo wing you will fin d useful troublesh oot hints. The most common problems repo rted by end-users have bee n compiled int o an online SafeCom Help Des[...]

5 Trouble shooting D60709-22 59  On the SafeCom Controller’s Printer web page (3.3.4 ) Copy Ena bled is YES .  In SafeCom Admi nistrator Track ing is checked on the License tab in the Device propert ies dialog.  In SafeCom Admi nistrator cost control is set to Track ing or Pay on the Settings tab in t he User properties dialo g. 5.5 Prin[...]

5 Trouble shooting D60709-22 60 5.9 Device Server: Configuration of devices failed If the Device Server is insta lled on a server that has mult iple NICs or IPs, t he configuratio n of devices may fa il. This is because th e Device Server use s the IP ret urned by Java, whi ch may be problematic if the IP returned to the Device Server is unavailabl[...]

6 Regulatory info rmation D60709-22 61 6 Regulatory information WARNING NOTE: This equipment ha s been tested and foun d to comply wit h the limits for a Class A digital device, pu rsuant to pa rt 15 of the FCC Rules. These limits are desig ned to provide reaso nable protection ag ainst harmfu l interference in a residentia l installation. This equ[...]

7 Index D60709-22 62 7 Index Disable SafeCom Go Sh arp, 28 Document hist ory, 10 Firewall, 12 Fixed IP address, 46 Help Desk Ass istant, 58 High speed print ing, 44, 47 ID code, 23 Login method, 46 Manuals, 8 Password, 45 Patent, 2 Post track, 23 Register device SafeCom Cont roller, 45 Regulatory info rmation, 61 SafeCom Go Sh arp, 5 SafeCom Help D[...]

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7 Index D60709-22 64[...]