Panasonic KX-TVS80 manual

Please read this manual bef ore installing, customizing, or operating the V oice Processing System. Model No. KX-TVS50 KX-TVS80 V oice Pr ocessing System Installation Manual POWER VOICE PROCESSING SYSTEM Thank you f or purchasing a P anasonic V oice Processing System, Model KX-TVS50/KX-TVS80.[...]

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Importa nt Inform ation 3 Important Inf ormation SAFETY RE QUIREMENTS • Rea d all th e infor matio n cont ained in thi s manua l . • Fol lo w all produc t warnings , cautions , and instruc tions. • Do not in stall th e unit near water o r moisture, he ating applia nces, or elec trical noi se generati ng de vices such as tele visions, monitors[...]

4 Importa nt I nformati on When y ou ship the produc t Carefull y pack and s end it prepai d, adequatel y insure d and prefer ably in th e original ca rton. Attach a p ostage-paid letter , detaili ng the symptom , to the ou tside of the carton. DO NO T send the p roduct to the Exec uti ve or Re gion al Sales of fices. The y are NO T equipped t o ma[...]

Importa nt Inform ation 5 DISCONNECT THE TELECOM CONNECT ION BEFORE DISCONNECTING THE PO WER CONNECT ION PRIOR T O RELOCA TING THE EQUIPMENT , AND RECONNECT THE PO WER FIRST . THIS UNIT IS EQUIPPED WITH AN EAR THIN G CONT A CT PLUG. FOR SAFETY REASONS THIS PLUG MUST ONL Y BE CONNECTED TO AN EAR THING CONT A CT SOCKET WHICH HAS BEEN INST ALLED A CCO[...]

6 Importa nt I nformati on TELEPHONE COMP ANY AND F .C.C. REQUIREMENTS AND RESPO NSIBI LITI ES Notify The T elephone Co mpany Instal lation must be performed by a qualif ied profes sional in staller . If requi red, pro vide the telepho ne compan y with the fo llo wing techni cal inform ation: • The telep hone number s to whic h the sys tem will b[...]

Importa nt Inform ation 7 • r ender the cust omer's equipmen t incompatibl e with telep hone company communicat ions • r equir e modif ication or a lteratio n of customer termi nal equipment • materiall y affe ct customer termi nal equipment use or performa nce Adequate not ice pro vides the customer with the opport unity to mak e any ne[...]

8 T a b le of Co n t e n t s T able of Contents 1 V OICE P R OCESSING SYSTEM O VE R VI EW 1.1 WH A T THE VPS CAN AND CA N N O T D O . ........ . ........ . ........ . ........ . ........ . ........ . .... . 14 1.1.1 Why V oice Processing ? ....... . ........ . ........ . ........ . ........ . ........ . ........ . ........ . ........ . ........ . .[...]

T abl e of Co ntent s 9 3 INTEGRA TING THE VPS WI TH P ANASONIC KX-T PHONE SYSTEMS 3.1 GUIDELINES FOR INTEGRA T ION ....................... ........................... ...................... 42 3.1.1 APT/DPT or Inb and Signaling? ............... ........................... .................................... .... 42 3.1.2 Why Inte gration is Impor[...]

10 T able of Con tents 4.4.11 T wo-W ay T ransfer into Mailbox........... .................................... ........................... ..... 90 4.4.12 T wo-W ay T ransfer Butt on Assignment .................................... ........................... ..... 90 4.4.13 V oice Mail T ransfer Button Assignment ................ ..................[...]

T abl e of Co ntent s 11 7 SYSTEM MAINTENANCE AND TR OUBLESHOO TING 7.1 INITIALIZING THE SYSTEM ................................ ........................... .................... 132 7.2 UTILITY COMMANDS .................................... ........................... .............................134 7.2.1 Of f-line Set (OFLN) ......................[...]

12 T able of Con tents B5.1 Automated Attendan t Parameters ........... .................................... ........................... ... 213 B5.2 Custom Service ....................................... ........................... ........................... ............ 220 B5.3 Caller ID Call Routing P arameters .................. .............[...]

V OICE PROCESSING SYSTEM O VER VIEW 13 Section 1 V OICE PR OCESSING SYS TEM O VER VIEW[...]

1.1 WHAT THE VPS CAN AND CANNOT DO 14 V OICE PR OCESSING SYSTEM O VER VIEW 1.1 WHA T THE VPS CAN AND CAN NO T DO 1.1.1 Wh y V oice Pr ocessing? The VPS handles i ncomi ng and outgoing cal ls . Whe n a cal l co mes in, it answer s, f orw ards to approp riate ext ensions, tak es and stores messages, and notif ies subsc ribers when mes sages are left.[...]

1.1 WHAT THE VPS CAN AND CA NNO T DO V OICE PROCESSING SYSTEM O VER VIEW 15 1.1.3 VPS Limitations The KX-TVS50/80 does not support: UCD funct ions UCD (Uniform Call Distrib utio n) is a servi ce that dis tribu tes call s ev enly among exten sions and r etu rn s to ca ller s to sa y that all ext ensio ns are busy . Ca lls can be f or warde d by th e[...]

1.2 SYSTEM A D MIN ISTR ATION, MANA GEMENT , AND USE 16 V OICE PR OCESSING SYSTEM O VER VIEW 1.2 SYSTEM ADMINISTRA TION, MAN A GEM ENT , AND USE 1.2.1 System Administration System Ad ministrati on is accomp lished by the installer and is concer ned with sett ing and changing system paramete rs and dia gnosing syste m problems. Sys tem Administ rati[...]

1.3 SYSTE M BASICS V OICE PROCESSING SYSTEM O VER VIEW 17 1.3 SYSTEM B ASICS 1.3.1 Gen eral The KX-TVS50/80 i s initially conf igured with 2 por ts and 2 h (KX-TVS50 ) or 6 h (KX- TVS80) of st orage. 1.3.2 System Components Main Ca binet Inside V iew of the Main Cabinet POWER VOICE PROCESSING SYSTEM MODE (DIP Switch) Port 1 Port 2 Ferrite Core Grou[...]

1.3 SYSTEM BASICS 18 V OICE PR OCESSING SYSTEM O VER VIEW System Componen ts A C I n let: Connects t he po wer cable t o an A C outlet dedica ted for t he VPS. P ower I ndicator: Indic ate s s yst em st at us — when fl ash ing, th e syst em is off-line ( not re ady to rec eive cal ls ). MODE (DIP Switch): (Check the status of this swit ch only at[...]

1.3 SYSTE M BASICS V OICE PROCESSING SYSTEM O VER VIEW 19 Note When setti ng the DIP switc h to any positi on (except 0), fi rst disconnec t the station wir e(s) and wait a few minutes , then disconnec t the A C cord from the VPS. Set the DIP swit ch and connect the A C cord t o the VPS, wait appro ximately 3.5 min and th en return the DIP switch t[...]

1.3 SYSTEM BASICS 20 V OICE PR OCESSING SYSTEM O VER VIEW See 3.1.4 PBX Require ments for Inte grati on. Y ou will f ind the fol lo wing infor mation about each fea ture liste d: • Descript ion • Limitati ons of the sy stem withou t the featur e • T ests to determine whether th e PBX has the fe atur e VO I C E M A I L The recommende d P anaso[...]

1.3 SYSTE M BASICS V OICE PROCESSING SYSTEM O VER VIEW 21 1.3.5 Specifications 1.3. 6 Hardware • 1 (KX-TVS50) o r 2 (KX-TVS80) Fl ash Memory Car d(s). • 1 Optional F lash Memory P osition f or KX-TVS52 car d *1 • 2 T ele phone Inputs ( RJ11C) • 1 RS-232C Connec tor • 1 DI P Switch (4- bit) 1.3.7 Flash Memory Expansion Capabilities *1 Expa[...]

1.3 SYSTEM BASICS 22 V OICE PR OCESSING SYSTEM O VER VIEW One port may not support a n Automated Attendan t conf iguration wit h 5 CO lines. The follo wing recommendat ions for Automa ted Attendant ports may hav e to be modif ied for hea vy traf fic. Ta b l e 3 CO Lines Port 1-6 1 7-1 2 2 Ta b l e 4 CO Lines Port 1-4 1 5-8 2[...]

1.4 DIGIT AL INTEGRA TION V OICE PROCESSING SYSTEM O VER VIEW 23 1.4 DIGIT AL INTEGRA TION 1.4.1 Gen eral There are 2 types of Digi tal Inte gration: APT Inte gration an d DPT Integr ation. APT Inte gration is av ailable when th e KX-TVS50/80 is connected to a KX-T A624. DPT Inte gration is av ailable when the KX-TVS50/80 is connected to a KX-TD di[...]

1.4 DIGIT AL INTEGRA TION 24 V OICE PR OCESSING SYSTEM O VER VIEW TVS50/80). T o communicate betwee n the VPS and the PBX thro ugh DPT Integ ration, the PBX and VPS must be programmed to w ork together . 1.4.5 Connection Example — D PT Integration F or exampl e, you can connec t jack 15 of the KX-TD1232 to Port 1 of the VPS with a 4-wire connecti[...]

INST ALLA TION 25 Section 2 INST ALLA TION[...]

2.1 SAFETY PRECA UTIONS 26 INST ALLA TION 2.1 SAFETY PRECA UTIONS Please r ead the fo llo wing precau tions befor e installi ng the VPS. 2.1.1 Inst allation The VPS needs to be instal led on the w all. Improper placement of t he system may resul t in malfunct ion, noise , or discolor ation. A vo id insta lling the VPS in the follo wing places: • [...]

2.2 UNP ACKING INST ALLA TION 27 2.2 UNP A CKING Unpack the b ox and check the items bel ow . Ta b l e 5 Main Un it 1 A C Cord 1 Screws (W al l Mountin g) 3 W ashers ( W all Mounting) 3[...]

2.3 MOUNTING THE VPS ON A WOODEN W ALL 28 INST ALLA TION 2.3 MOUNTING THE VPS ON A W OODEN W ALL The wal l where the VPS is t o be mounted must be ab le to supp ort the weight of the VPS. If scre ws oth er than the on es suppli ed are used, us e the same-si zed diamet er scre ws as th e enclose d ones. 1. Place th e templa te includ ed on the w all[...]

2.4 FRAME GROUND CONNECTION INST ALLA TION 29 2.4 FRAME GR OUND CONNE CTION IMPOR T ANT!!! Connect the frame of the main unit t o the grou nd. 1. Loo sen th e screw . 2. Insert the g rounding wire . 3. T ighten t he scre w . 4. Connect the grounding wire to the gr ound. In most of Nort h America , the g roun d pro vid ed by th e "Thi rd wire g[...]

2.5 INSTALLA TION STEP S 30 INST ALLA TION 2.5 INST ALLA TION STEPS The follo wing is an o v ervi e w of th e stand ard ins tall ation proces s using APT/ DPT Inte gr atio n. When nece ssary , other sec tions in this manual ha ve been r eferenced fo r more deta iled descrip tions or instructio ns. 1. Get a lis t of current users, thei r exte nsion [...]

2.5 INST ALLA TION STEPS INST ALLA TION 31 4. Perform Quick Set up. (See Secti on 5 CUST OMIZING THE SYSTEM) 5. Check Quick Se tup: • Th e Po wer Indicat or on the V oice Pr ocessor shoul d be solid. • Th e screen o utput should b e: [On Line ]. If you d o not see the " On Line" mes sage, check th e follo wing: • Th e line cord t o [...]

2.6 INSTALLING AN OPTIONAL EXP ANSION MEMORY CARD (KX-TV S5 2) 32 INST ALLA TION 2.6 INST ALLING AN OPTION AL EXP ANSION MEMOR Y CARD (KX-TVS52) *1 2.6.1 General The flas h memory capacity of the KX-TVS50 can be increased f rom 2 h to 4 h if an op tional expa nsion memory car d (KX-TVS52) is inst alled. 2.6.2 Installing the KX-TVS52 1. Disconnec t [...]

2.6 INSTALLING AN OP TIONAL EXP AN SION MEMORY CA RD (KX -TVS52) INST ALLA TION 33 5. Attach the optional e xpansi on memory card firm ly . Secure the sc rew . CA UTION Do not atta c h th e opti onal e x pansio n memory c ar d at the "MASTER" posit ion. At tac h it at t he "SLA VE" posit ion. 6. Replace th e metal bar and secure[...]

2.7 CON NECTIO NS 34 INST ALLA TION 2.7 CONNECTIONS 2.7.1 Connecting to the PBX The KX-TVS50/80 ca n be connected to up to 2 e xtension port s of the PBX. Use a 4-conductor wire for connection wi th KX-T A624 that uses APT Int egrati on, and for con nection with KX- TD systems tha t use DPT Inte gration. Use a 2-c onductor wire f or connection t o [...]

2.7 CONNECT IONS INST ALLA TION 35 2.7.3 Con nection f or APT Integration Ports 1-2 of the KX-TVS50/80 2.7.4 Con nection f or DPT Integration Ports 1-2 of the KX-TVS50/80 Y G R B Y G R B To KX-TA624 PORT 1 PORT 2 PORT 1 Telephone Line Modular Jacks To Extension Port of the PBX PORT 2 Extension Jacks 07 and 08 (or 15 and 16) Y G R B Y G R B To KX-TD[...]

2.7 CON NECTIO NS 36 INST ALLA TION 2.7.5 Connection f or Non-APT/DPT Integration Ports 1-2 of the KX-TVS50/80 G R G R To Extension Ports of Non-APT/DPT Integration PBX PORT 1 PORT 2 PORT 1 Telephone Line Modular Jacks To Extension Port of the PBX PORT 2[...]

2.8 TER MINAL CONN ECTION INST ALLA TION 37 2.8 TERMIN AL CONNECTION 2.8.1 Requirements f or Connecting Programming T erminal The programming termina l must be co nnecte d with a ser ial ca ble wit h an RS-2 32C connect or at the EI A port. This must be a nul l modem c able. This enables s ystem admini stratio n (system setup, mailbox setup, and sy[...]

2.8 TERM IN AL CONNECTION 38 INST ALLA TION T able 7 Pin Conf igurati on of the EIA (RS-2 32C) Pin Number Signal Name C ircu it Type EIA CCITT 1 2 FG TXD Frame Ground T r ansmitted Data AA BA 101 103 3 4 RXD RT S Recei ved Data Request T o Send BB CA 104 105 6 DSR Data Set Re ady CC 107 Circuit type (EIA) Signal name Pin no. Circuit type (EIA) Sign[...]

2.8 TER MINAL CONN ECTION INST ALLA TION 39 2.8.3 EIA (RS-232C) Signals Frame Groun d (FG) Connects an exte rnal ground t o the unit frame, usuall y the grou nd pin of the A C po wer cord . T ransmitted Data (TXD)—output Con v eys si gnals from t he unit to th e terminal/p rinter . A "mark" condit ion is hel d unless dat a or BREAK sign[...]

2.8 TERM IN AL CONNECTION 40 INST ALLA TION[...]

INTEGRA TING THE VPS WITH P ANASONIC KX-T PHONE SYSTEMS 41 Section 3 INTEGRA T ING THE VPS WITH P AN ASONIC KX-T PHONE SYSTEMS[...]

3.1 GUIDE LINE S F OR INTE GRATION 42 INTEGRA TING THE VPS WITH P ANASONIC KX-T PHONE SYSTEMS 3.1 GUIDELINES FOR INTEGRA TION 3.1.1 APT/DPT or Inban d Signaling? There ar e 3 types of inte gratio n av ail able on the KX-TVS50/80 : Inband Signa ling, APT and DPT . The VPS used wi th any ot her brand of t elephone equi pment require in band equipment[...]

3.1 GUIDELINES FOR INTEGRATION INTEGRA TING THE VPS WITH P ANASONIC KX-T PHONE SYSTEMS 43 The VPS must also ha ve ac cess to cert ain PBX featur es. For e xample , if the VPS tak es a message , one way it c an notify th e mailbox o wner is by diali ng the PBX's Mes sage-W aitin g- Lamp-On cod e. Once ne w messages are retrie v ed, the VPS d ia[...]

3.1 GUIDE LINE S F OR INTE GRATION 44 INTEGRA TING THE VPS WITH P ANASONIC KX-T PHONE SYSTEMS Message W aiting Notification fr om an SL T The PBX e xtensions sh ould light a lamp or r ecei ve stutter dial tone when the Message-W aiting- Lamp-On code i s dialed by the VPS. The VPS functio ns best when the extens ion number of the v oice mailbox o wn[...]

3.1 GUIDELINES FOR INTEGRATION INTEGRA TING THE VPS WITH P ANASONIC KX-T PHONE SYSTEMS 45 Mailbox. W ithout t his fe at ure , the VPS can not immediately pl ay the gr eet i ng whe n t h e l in e i s busy or t here i s no an swer and al low the ca ller to leave a me ss age .[...]

3.2 PBX P ARAMETERS AND PORT SETTIN GS 46 INTEGRA TING THE VPS WITH P ANASONIC KX-T PHONE SYSTEMS 3.2 PBX P ARA METERS AND POR T SE TTINGS 3.2.1 General Guidelines and Def initions Optimal perf ormance of the VPS/PBX system reli es on proper VPS programming. Ther e are 3 cate gories of hardware set tings: RS-232C, Port Settings, an d PBX Interf ace[...]

3.2 PBX P ARAMETER S AN D PORT SE TTIN G S INTEGRA TING THE VPS WITH P ANASONIC KX-T PHONE SYSTEMS 47 3.2.4 PBX Interface Parameters Dialing Parameters • PBX T ype: Specif ies the type of PBX which i s connected to t he VPS. • Integrati on Mode: Speci fies the method of in te grati on to be used between the VPS and PBX. If PBX type is set to th[...]

3.2 PBX P ARAMETERS AND PORT SETTIN GS 48 INTEGRA TING THE VPS WITH P ANASONIC KX-T PHONE SYSTEMS answer . PBXs diffe r in how the y handle this fu nction. T est fr om an SLT t o determine the sequence . • Reconnect Se quence on Refused Call: T ells the VPS how to r eturn to the caller if the e xtension dialed has Call Scr eening enabl ed and the[...]

3.2 PBX P ARAMETER S AN D PORT SE TTIN G S INTEGRA TING THE VPS WITH P ANASONIC KX-T PHONE SYSTEMS 49 Digit T ranslation T able Parameters These para meters allo w PBXs that ha ve a f ixe d Foll ow -on ID sequence to be used wi th the KX- TVS50/80. F or exampl e, a F ollo w-on ID sequence of [ 101] can be changed to [#6 101] by using t hese paramet[...]

3.3 CONN E CTIN G THE VPS WITH P ANASONIC KX-T SERIE S PB X s 50 INTEGRA TING THE VPS WITH P ANASONIC KX-T PHONE SYSTEMS 3.3 CONNECTING THE VPS WITH P AN ASONIC KX-T SERIES PBXs 3.3.1 KX-TVS50/80 Programming f o r Inband Integration Set paramet ers from the System Administ ration T erminal. The tabl e below li sts recommended parame ters for Panaso[...]

3.3 CONN EC TIN G THE VPS WITH P A NASONIC KX-T SE R IE S PBX s INTEGRA TING THE VPS WITH P ANASONIC KX-T PHONE SYSTEMS 51 3.3.2 KX-T1232 11D Softwar e V erif ication and Pr ogramming f or Inband Integration 1. Check the so ftware v ersion of the KX-T123211D by u sing System Prog ram [98], which sho ws the softwa re v e rs ion number: Y201Z940430 ([...]

3.3 CONN E CTIN G THE VPS WITH P ANASONIC KX-T SERIE S PB X s 52 INTEGRA TING THE VPS WITH P ANASONIC KX-T PHONE SYSTEMS 5. Enable hunt ing for the VPS e xtension group usin g System Program [08] . 6. Set the h unting typ e for the VPS e xtension group to ci rcular usi ng System Progra m [09]. 7. At e ver y VPS extensi on, temporaril y connect an S[...]

3.3 CONN EC TIN G THE VPS WITH P A NASONIC KX-T SE R IE S PBX s INTEGRA TING THE VPS WITH P ANASONIC KX-T PHONE SYSTEMS 53 connect ed to the KX-TVS50/80. Us e System Progra ms [49] (Day Mode) and [50] (Nig ht Mode). CO Mode — Set the mod e for each appl icable CO to Normal . U se Syste m Programs [51] a nd [52] to set t his pa ramete r . c) If th[...]

3.3 CONN E CTIN G THE VPS WITH P ANASONIC KX-T SERIE S PB X s 54 INTEGRA TING THE VPS WITH P ANASONIC KX-T PHONE SYSTEMS 4. Enable hunt ing for the VPS ext ension groups using Syst em Program [100 ]. 5. Set the hunti ng type fo r the VPS e xt ension groups to circu lar usi ng System Pro gram [1 01]. 6. At e ver y VPS extensi on, temporaril y connec[...]

3.3 CONN EC TIN G THE VPS WITH P A NASONIC KX-T SE R IE S PBX s INTEGRA TING THE VPS WITH P ANASONIC KX-T PHONE SYSTEMS 55 CA UTION DO NO T create a mailbox i n both VPS for the same extens ion. Each exte nsion can hav e a maximum of 1 mail box in e ither VPS. The exten sion should assign a V oic e Mail extension from the VPS whi ch contains its ma[...]

3.3 CONN E CTIN G THE VPS WITH P ANASONIC KX-T SERIE S PB X s 56 INTEGRA TING THE VPS WITH P ANASONIC KX-T PHONE SYSTEMS Main M enu 2. Choose Stati on fro m the System Data Pr ogr amming Main Menu . System Data Pr ogramming Main Menu 3. Choose S tation Sett ing 1 from th e Station Menu . Station Menu 1. System Data Programming (BATCH) 2. System Dat[...]

3.3 CONN EC TIN G THE VPS WITH P A NASONIC KX-T SE R IE S PBX s INTEGRA TING THE VPS WITH P ANASONIC KX-T PHONE SYSTEMS 57 4. Enable XDP port s. Place V oice Mail e xtensions i n Extension Gro up 8. Statio n Setting 1 5. Return to t he System Data P r ogr amming Main Menu . Select Syst em. 6. Choose Miscel laneous from th e System Menu . Syst em Me[...]

3.3 CONN E CTIN G THE VPS WITH P ANASONIC KX-T SERIE S PB X s 58 INTEGRA TING THE VPS WITH P ANASONIC KX-T PHONE SYSTEMS 7. Choose the Call Hunti ng exte nsion group. Set the last e xtension group to [A] for Automat ed Atte ndan t. Miscel laneous 8. Retu rn to the System Dat a Pr ogramming Mai n Me nu . Se le ct Line and then select CO Line Setting[...]

3.3 CONN EC TIN G THE VPS WITH P A NASONIC KX-T SE R IE S PBX s INTEGRA TING THE VPS WITH P ANASONIC KX-T PHONE SYSTEMS 59 • Befor e choosi ng Batch Pr ogramming , you must open a f ile in the Disk F ile Manage ment M enu (I tem 3 ). • Befor e cho osing Inter activ e Pr o gramming , you must co nnect with the system in the DSHS Connect /Disconn[...]

3.3 CONN E CTIN G THE VPS WITH P ANASONIC KX-T SERIE S PB X s 60 INTEGRA TING THE VPS WITH P ANASONIC KX-T PHONE SYSTEMS Station Se tting 1 5. Select S A VE(F7) . Return to the System Data Pr ogramming Main Menu . Select System . 6. Choose S ystem (AL T -Y) from the System Data Pr ogramming Mai n Menu . System Data Pr ogramming Main Menu Jack Ext. [...]

3.3 CONN EC TIN G THE VPS WITH P A NASONIC KX-T SE R IE S PBX s INTEGRA TING THE VPS WITH P ANASONIC KX-T PHONE SYSTEMS 61 7. Choose Miscellaneo us fr om th e System Menu . Syst em Menu 8. Choose the Call Hunting extens ion gr oup . Set the last e xtension gr oup to [ AA ] for Automate d Attendant. Misce llaneous 9. Select SA VE(F7) . Retu rn to th[...]

3.3 CONN E CTIN G THE VPS WITH P ANASONIC KX-T SERIE S PB X s 62 INTEGRA TING THE VPS WITH P ANASONIC KX-T PHONE SYSTEMS 10. Choose CO-Li ne (AL T -L) from the System Dat a Pr ogr amming Main Menu . System Data Pr ogramming Main Menu 11. Choose Sett ings (2 ) in the Sub Menu , and program all lines DIL to the f irst e xtension of the V oice Mail hu[...]

INTEGRA TING THE VPS WITH THE P AN ASONIC KX-T A ANALOG PBX AND KX-TD DIGIT AL PBX 63 Section 4 INTEGRA T ING THE VPS WITH THE P AN A SONIC KX-T A AN ALOG PBX AND KX- TD DIGIT A L PBX[...]

4.1 GUIDELINES FOR DIGIT AL INTEGRA TION 64 INTEGRA TING THE VPS WITH THE P ANASONIC KX-T A AN ALOG PBX AND KX-TD DIGIT AL PBX 4.1 GUIDELINES FOR DIGIT AL INTEGRA TION 4.1.1 Why Digita l Integration is Important The KX-TVS50/80 works well with most PBXs beca use its conne ctions are made t hrough a standar d single lin e (tip/ri ng) telephone inter[...]

4.1 G UIDELINES FOR DIGIT AL INTEGRATION INTEGRA TING THE VPS WITH THE P AN ASONIC KX-T A ANALOG PBX AND KX-TD DIGIT AL PBX 65 Caller ID Cal l Routing* 1 The VPS aut omaticall y sends cal ls from pre-a ssigned Caller ID numbers to the desi red ext ension, mailbox or Custom Service. Personal Greeting for Cal ler ID* 1 Each subscr iber can record up [...]

4.2 CONN ECTING THE KX -TV S5 0/80 WITH THE P ANASONIC KX-TA624 66 INTEGRA TING THE VPS WITH THE P ANASONIC KX-T A AN ALOG PBX AND KX-TD DIGIT AL PBX 4.2 CONNECTING THE KX-TVS50/80 WITH THE P AN ASONIC KX-T A624 4.2.1 KX-T A624 Softwar e V er if ication and Programming f or Digital Integration via the Manager's Extension It is imp orta nt th a[...]

4.2 CONNECTIN G THE KX-TVS 50/ 80 W ITH THE P ANASONIC KX- T A624 INTEGRA TING THE VPS WITH THE P AN ASONIC KX-T A ANALOG PBX AND KX-TD DIGIT AL PBX 67 Fro m t h e SYS-PGM NO ? sc r een: a) Ente r [130] (for VPS 1 ) or [131] (f or VPS2). b) Press th e NEXT butt on (SP-PHONE). Scr een output: Dis able c) Press th e SELECT butt on (A UTO-ANSWER). Scr[...]

4.2 CONN ECTING THE KX -TV S5 0/80 WITH THE P ANASONIC KX-TA624 68 INTEGRA TING THE VPS WITH THE P ANASONIC KX-T A AN ALOG PBX AND KX-TD DIGIT AL PBX a) If the KX- TVS50/80 is a nswering all incoming call s: CO Mode —Use System Programs [414](Day Mode), [ 415](Night Mode ), [416 ](Lu nch Mod e) to s et this para meter . Pro gram al l lines DIL to[...]

4.2 CONNECTIN G THE KX-TVS 50/ 80 W ITH THE P ANASONIC KX- T A624 INTEGRA TING THE VPS WITH THE P AN ASONIC KX-T A ANALOG PBX AND KX-TD DIGIT AL PBX 69 CA UTION Sett ing th e DI P swi tch to p ositi on 5 w ill de faul t the V oice P roce ssin g Sy stem , resu ltin g in a loss of all user programming, an d voi ce messages (ex cept User1 and Use r2 p[...]

4.2 CONN ECTING THE KX -TV S5 0/80 WITH THE P ANASONIC KX-TA624 70 INTEGRA TING THE VPS WITH THE P ANASONIC KX-T A AN ALOG PBX AND KX-TD DIGIT AL PBX Scr een output: This messa ge is sh own whe n the dig ita l (AP T ) conn ect io n be tw een the VP S and telephon e system can not be establ ished. P ossible cause s of the messag e: "APT Interfa[...]

4.2 CONNECTIN G THE KX-TVS 50/ 80 W ITH THE P ANASONIC KX- T A624 INTEGRA TING THE VPS WITH THE P AN ASONIC KX-T A ANALOG PBX AND KX-TD DIGIT AL PBX 71 CA UTION When 2 VPSs are connec ted to the KX-T A624, the foll ow ing 2 procedures shou ld be done to mak e the VPSs w ork cor rectly . 1. Delete a mailbox in e ither VPS so tha t each ext ension ha[...]

4.3 CONN E CTIN G THE KX-TVS50/ 80 WI TH THE P ANASONIC KX-TD 816, KX-TD1 232 AND K X-T D308 72 INTEGRA TING THE VPS WITH THE P ANASONIC KX-T A AN ALOG PBX AND KX-TD DIGIT AL PBX 4.3 CONNECTING THE KX-TVS50/80 WITH THE P AN ASONIC KX-TD816, KX-TD1 232 AN D KX- TD308 Note Do not use s ystem programs [ 106] or [602] f or DPT Integr ation. The f ollo [...]

4.3 CONN ECTING THE KX -TVS50/80 WI TH THE P ANASONIC KX-TD 816, KX -TD1 232 AND KX-T D308 INTEGRA TING THE VPS WITH THE P AN ASONIC KX-T A ANALOG PBX AND KX-TD DIGIT AL PBX 73 833-9626) t o order a soft ware upgrade . Fro m t h e SYS-PGM NO ? screen: a) Ente r [116]. b) Press th e NEXT butt on (SP-PHONE). c) Ente r the system n umber ( [0 ] or [1 [...]

4.3 CONN E CTIN G THE KX-TVS50/ 80 WI TH THE P ANASONIC KX-TD 816, KX-TD1 232 AND K X-T D308 74 INTEGRA TING THE VPS WITH THE P ANASONIC KX-T A AN ALOG PBX AND KX-TD DIGIT AL PBX Fro m t h e SYS-PGM NO ? scr een: a) Ente r [118]. b) Pre ss th e NEXT b utton (SP-PHONE). Scr een output: VM NO? c) Pre ss th e NEXT b utton (SP-PHONE). Scr een output: V[...]

4.3 CONN ECTING THE KX -TVS50/80 WI TH THE P ANASONIC KX-TD 816, KX -TD1 232 AND KX-T D308 INTEGRA TING THE VPS WITH THE P AN ASONIC KX-T A ANALOG PBX AND KX-TD DIGIT AL PBX 75 processed after th e Power Indicator stops flash ing. After tur ning the po wer on , the syst em starts up i n the follo wing sequence: • The P ower Indicator light goes o[...]

4.3 CONN E CTIN G THE KX-TVS50/ 80 WI TH THE P ANASONIC KX-TD 816, KX-TD1 232 AND K X-T D308 76 INTEGRA TING THE VPS WITH THE P ANASONIC KX-T A AN ALOG PBX AND KX-TD DIGIT AL PBX 11. Start u p completed . a) The Po wer Indi cator light stops blin king when the start-up h as been succes sful. (The delay v ari es accord ing to the system's condi[...]

4.3 CONN ECTING THE KX -TVS50/80 WI TH THE P ANASONIC KX-TD 816, KX -TD1 232 AND KX-T D308 INTEGRA TING THE VPS WITH THE P AN ASONIC KX-T A ANALOG PBX AND KX-TD DIGIT AL PBX 77 b) V erify t he Operating and Mai ntenance v ersion bei ng used. This v ersion must be 3. 50 or higher to progr am the KX-TD1232 f or Digi tal Integ rat ion. Note If you hav[...]

4.3 CONN E CTIN G THE KX-TVS50/ 80 WI TH THE P ANASONIC KX-TD 816, KX-TD1 232 AND K X-T D308 78 INTEGRA TING THE VPS WITH THE P ANASONIC KX-T A AN ALOG PBX AND KX-TD DIGIT AL PBX 3. Choose System from the System Data Pr ogramming Main Menu. System Data Pr ogramming Main Menu 4. Choose V oice Mail In te gration fr o m the System Menu. System Menu 1.[...]

4.3 CONN ECTING THE KX -TVS50/80 WI TH THE P ANASONIC KX-TD 816, KX -TD1 232 AND KX-T D308 INTEGRA TING THE VPS WITH THE P AN ASONIC KX-T A ANALOG PBX AND KX-TD DIGIT AL PBX 79 5. Firs t, en ter th e por t numb ers th at wi ll be c onnec ted to the V PS. I f desi red, change the d efault exte nsion number s of the V oice Mail ports. V oic e Mail In[...]

4.3 CONN E CTIN G THE KX-TVS50/ 80 WI TH THE P ANASONIC KX-TD 816, KX-TD1 232 AND K X-T D308 80 INTEGRA TING THE VPS WITH THE P ANASONIC KX-T A AN ALOG PBX AND KX-TD DIGIT AL PBX 4.3.3 KX-TD308 Softw are V erif ication and Programming f or Digital Integration via the Manager's Extension It is i mportant that the KX-TD308 has t he proper softwa[...]

4.3 CONN ECTING THE KX -TVS50/80 WI TH THE P ANASONIC KX-TD 816, KX -TD1 232 AND KX-T D308 INTEGRA TING THE VPS WITH THE P AN ASONIC KX-T A ANALOG PBX AND KX-TD DIGIT AL PBX 81 ports. • KX-TVS50/80 (2 ports): assign 1 jac k Fro m t h e SYS-PGM NO ? sc r een: a) Ente r [117]. b) Press th e NEXT butt on (SP-PHONE). Screen outp ut: M: # # c) Ente r [...]

4.3 CONN E CTIN G THE KX-TVS50/ 80 WI TH THE P ANASONIC KX-TD 816, KX-TD1 232 AND K X-T D308 82 INTEGRA TING THE VPS WITH THE P ANASONIC KX-T A AN ALOG PBX AND KX-TD DIGIT AL PBX 5. Unplug or po wer down t he KX-TD308. 6. Connect th e jack ass igned in Step 3 to the KX-T VS50/80. 7. Connect you r laptop comput er to the KX-TVS50/80 and st art your [...]

4.3 CONN ECTING THE KX -TVS50/80 WI TH THE P ANASONIC KX-TD 816, KX -TD1 232 AND KX-T D308 INTEGRA TING THE VPS WITH THE P AN ASONIC KX-T A ANALOG PBX AND KX-TD DIGIT AL PBX 83 Screen out put: This mess age is sho wn when t he digital (DPT) connection be tween the VPS and telep hone syst em canno t be est ab li she d . This is normal. Thi s messa g[...]

4.3 CONN E CTIN G THE KX-TVS50/ 80 WI TH THE P ANASONIC KX-TD 816, KX-TD1 232 AND K X-T D308 84 INTEGRA TING THE VPS WITH THE P ANASONIC KX-T A AN ALOG PBX AND KX-TD DIGIT AL PBX Set th e DIP sw itch to po sit io n 0 afte r init iali za tion is comp le te. TEST : Pr ess the INTERCOM b utton and the n [295]. If the VPS answers, y ou hav e a DPT conn[...]

4.4 COMMON DIGIT AL INTEGRATION FEA TURES AND SETUP PR OC EDURES INTEGRA TING THE VPS WITH THE P AN ASONIC KX-T A ANALOG PBX AND KX-TD DIGIT AL PBX 85 4.4 COMMON DIGIT AL INTEGRA TION FEA TURES AND SETUP PR OCED URES The follo wing f eatures can be us ed on an y KX-T proprietar y telephone. (700 0 series ana log; 7200/7400 s eries digit al) KX-T700[...]

4.4 COMMON DIG IT AL INTEGRATION FEA TURES AND SETUP PR OCEDURES 86 INTEGRA TING THE VPS WITH THE P ANASONIC KX-T A AN ALOG PBX AND KX-TD DIGIT AL PBX 1. Enter Sta tion Programming: F or KX-T A624 W i th the phone on- hook, Set the MEM OR Y switch to "PR OGRAM" . (Display changes to PITS- PGM Mode.) F o r KX- TD se ries Enter PITS program[...]

4.4 COMMON DIGIT AL INTEGRATION FEA TURES AND SETUP PR OC EDURES INTEGRA TING THE VPS WITH THE P AN ASONIC KX-T A ANALOG PBX AND KX-TD DIGIT AL PBX 87 3. Pres s [92] . Scr een o utput: LCS 4. Pres s STORE . 5. Exit the p rogram mode: F or KX-T A624 Set the MEMO R Y switch to "SET" . F or KX-TD series Press th e PROGRAM b utton or lift the[...]

4.4 COMMON DIG IT AL INTEGRATION FEA TURES AND SETUP PR OCEDURES 88 INTEGRA TING THE VPS WITH THE P ANASONIC KX-T A AN ALOG PBX AND KX-TD DIGIT AL PBX 4.4.6 Liv e Call Screening Passw ord Assignment T o allo w the Li v e Cal l Scr ee nin g feature to w ork at an ext ens io n, the exte nsi on mu st ha ve th e LCS button li t. T o light this butt on [...]

4.4 COMMON DIGIT AL INTEGRATION FEA TURES AND SETUP PR OC EDURES INTEGRA TING THE VPS WITH THE P AN ASONIC KX-T A ANALOG PBX AND KX-TD DIGIT AL PBX 89 F or KX-TD series a. W ith the phone on- hook, Press the PR OGRAM bu tt o n . b . Dial [99] . (Dis play changes t o PT -PGM M ode.) 2. Pres s [#2] (f or KX-T A624) or [03] (for KX-TD ser ies). Scr ee[...]

4.4 COMMON DIG IT AL INTEGRATION FEA TURES AND SETUP PR OCEDURES 90 INTEGRA TING THE VPS WITH THE P ANASONIC KX-T A AN ALOG PBX AND KX-TD DIGIT AL PBX F o r KX- TD se ries Pre ss th e PROGRAM b utton or lift the handset . 7. Repeat th ese steps fo r each tel ephone. 4.4.11 T wo-W ay T ransfer into Mailbox This fea ture allo w s an e xtensi on users[...]

4.4 COMMON DIGIT AL INTEGRATION FEA TURES AND SETUP PR OC EDURES INTEGRA TING THE VPS WITH THE P AN ASONIC KX-T A ANALOG PBX AND KX-TD DIGIT AL PBX 91 4.4.13 V o ice Mail T ransfer Button Assignment This feat ure is use d to tran sfer cal ls directl y to a V oice Mail box. It can be used with APT/DPT or Inband Inte gration. 1. Enter S tation Progra[...]

4.4 COMMON DIG IT AL INTEGRATION FEA TURES AND SETUP PR OCEDURES 92 INTEGRA TING THE VPS WITH THE P ANASONIC KX-T A AN ALOG PBX AND KX-TD DIGIT AL PBX[...]

CUSTOMIZING THE SYSTEM 93 Section 5 CUST OMIZING THE SYSTEM[...]

5.1 ST ARTING UP 94 CUSTOMIZING THE SYSTEM 5.1 ST AR TING UP 5.1.1 Bef ore Pr ogramming 1. Dete rmin e the c ust om er's nee d s. • W ork with the ow ner , manag er , and r eceptionist to b uild the Cus tom Service Gr eeti ngs, and Holiday Gr eetin gs. • F igur e out which ports ar e to be an swer ed by which gr eetings. • Chec k the sof[...]

5.1 ST ARTING UP CUSTOMIZING THE SYSTEM 95 Depending on your PBX type, some s teps will be ski pped as sho wn bel ow . 5.1.3 Starting the Quick Setup The sequence must be follo wed through t o the end to take ef fect. If you pre ss "", you will ha ve to start ov er . Quick set up may be perfor med again wit hout erasing prior data ( for [...]

5.1 ST ARTING UP 96 CUSTOMIZING THE SYSTEM 1. PBX T ype a) Pre ss ENTER. Scr een o utput: b) Sele ct yo ur PB X typ e. T he req uire d st eps ar e di f ferent f or so me m odel s. Go t o th e step indicat ed belo w for tha t type. Note APT Integrat ion with th e KX-T A624 will be a ctivated aut omaticall y by selecti ng "7. KX-T A series "[...]

5.1 ST ARTING UP CUSTOMIZING THE SYSTEM 97 2. Extension Number s of VPS Por ts Screen out put: Enter e xtensio n numbers of VPS por ts with 2-digit numbers. Thi s improv es the VPS inte gration wit h the KX-T308 or KX- T616 by allo wing the VPS to discr iminate betw een VPS e xtensions and non-VPS ext ensions. Ty p e [ S ] to go to the next screen.[...]

5.1 ST ARTING UP 98 CUSTOMIZING THE SYSTEM 4. Crea ting Mailboxes T o go to th e next sc reen (S) or t o change the men u (P or N), the c ursor must be in t he MBX column. Scr een output: a) T o creat e or discard mailbox es In t he " MAK E (Make /Dele te) " fi el d: Ty p e [ M ] (Make) to create the mailb ox; Ty p e [ D ] (Delete) to dis[...]

5.1 ST ARTING UP CUSTOMIZING THE SYSTEM 99 Note • Mailb ox numbers dis played on t his screen P anasonic KX-T A624 and KX-TD Ser ies System The same nu mbers as the e xtension s of the KX-T A624 and KX-TD se ries system tha t were a u tomati call y trans mitte d to the VPS — Auto C onfigurati on. Non-KX-T A624 and Non- KX-TD Series System The s[...]

5.1 ST ARTING UP 100 CUSTOMIZING THE SYSTEM 5. Port Serv ic e Sett ing Scr een output: Incoming Call Servi ces for all po rts (Da y/Night ) can be def ined by th is set ting. Defa ult v alues for all ports (Day/Night) are "Automat ed Attendant Se rvice (Custo m 1)." T o select o ther incoming call ser vices, go to " Setting Port s.&q[...]

5.1 ST ARTING UP CUSTOMIZING THE SYSTEM 101 8. Act ivating the Quick Setup Screen out put: T o act iv ate the Quic k Set up, Press [1] . Th e VPS be gins to change system programming data. Screen out put: Select ing "No" in t he abo ve sc reen cancels all changes made to thi s point. The n " PORT TEST . " " SYSTEM SETUP ...[...]

5.2 PORT SETTING OPTIONS 102 CUSTOMIZING THE SYSTEM 5.2 POR T SETTING OPTIONS Design ea ch system to suit the needs of t he customer . Y ou should be f amiliar with all options for por t ass ignme nt so that custo mers ge t e xact ly what the y need an d e xp ect. Ea ch por t can be assigne d as V oice Mail, I ntervie w Service, Automated Atte ndan[...]

5.2 PORT SETTING OPTIONS CUSTOMIZING THE SYSTEM 103 The top of t he tree should includ e what caller s will hear wh en they a re f irst conne cted to the VPS. Then crea te a branc h for each opt ion. This shoul d be done unti l each calle r option h as been document ed. Nex t, fi ll in each box with the a ction that i t represen ts so you can ea si[...]

5.2 PORT SETTING OPTIONS 104 CUSTOMIZING THE SYSTEM Example for KX-T A624: All sale s telepho nes have been pl aced in e xtension g r oup 3 in system pr ogram [60 0]. Station Hunti ng featur e is disabled i n [100]. Assig n each salesper son's mailbox to a dif f er ent COS in the KX-TVS 50/80 and ass ign th e pa ging gr oup to that COS. (This [...]

5.2 PORT SETTING OPTIONS CUSTOMIZING THE SYSTEM 105 5.2.3 Custom Service Programming After the tree is com plete, ente r the Sys tem Pr ogramming Cus tom Service Se ttings Menu. Access the Custom Se rvice Setting Menu t hrough the fol lo wing sequence : System Administ ration T op Menu: The system then as ks what Custo m Service number you w ant to[...]

5.2 PORT SETTING OPTIONS 106 CUSTOMIZING THE SYSTEM Enter data into the Custom Se rvice menu; u se the table be low as a gui de. Ta b l e 2 0 Descripti on V alue Range (Defa ult) Description/ Function Prompt Mode 1. System 2. User 1 3. User 2 (Syst em) Specif ies the language t hat the cal ler will hea r when callin g thi s Custo m Ser v ice. Menu [...]

5.2 PORT SETTING OPTIONS CUSTOMIZING THE SYSTEM 107 Keypad A ssi gnme nt O ption s Ta b l e 2 1 Entr y Funct ion a. T ransfer to Mailbo x Sends the caller t o the designa ted mailbox and plays the perso nal greetin g. b . T ran sfer to Ex te nsi on T ransfers the c aller t o the speci fied ext e ns i on . c. Oper ator T r ansfers the c aller to th [...]

5.2 PORT SETTING OPTIONS 108 CUSTOMIZING THE SYSTEM 5.2.4 Recording Menus Once you ha ve finis hed entering the parameter s in each menu, the menu messages should be recorde d. Menu messages tell t he caller what options are av ailable and what keys correspo nd to thos e options . For t his reason, the prompts must match the p r ogrammin g that has[...]

5.2 PORT SETTING OPTIONS CUSTOMIZING THE SYSTEM 109 5.2.7 Mailbox Gr oups This program al lo ws a message t o be deli v ered to se ver al mailboxe s at the same time . The message acti vat es the mess age waiti ng lamps on all of the pro prietary t elephones. These mailbox es may be ass embled int o a list ca lled a System Gro up Distrib uti on Lis[...]

5.2 PORT SETTING OPTIONS 110 CUSTOMIZING THE SYSTEM T o establi sh an extension gr oup: 1. From the System Adm i nist ration T op Men u , T ype [1-5-1 -2-1] . (Program - System Par ameter - System Gro up Assignment - Ex tension Group - Enter). 2. Enter a number that hasn't been ass igned to another mailbox or Exten sion Group List. ( This must[...]

5.2 PORT SETTING OPTIONS CUSTOMIZING THE SYSTEM 111 5.2. 10 A uto mated A ttendan t Automate d Attendant se rvice answer s incoming call s and wa its for the caller to input an exte nsion number . The caller is then tr ansferred t o the appropr iate ex tension. Callers c an access Auto mated Atten dant Service by: • A uto ma ted At tend an t P o [...]

5.3 S ETT ING P O RT S 112 CUSTOMIZING THE SYSTEM 5.3 SETTING POR TS 5.3.1 P ort Service Menu Access th e Port Servic e Menu throug h the foll ow ing sequence: Syst em A d mini strat ion Scr een output: fr om Pr ogr am - P ort S ervice Menu: Ente r the data u sing the ta ble b elow as a gui de. T op Menu: Ente r T he Num ber: = 1 (Pro gram ) Pro gr[...]

5.3 SETTI NG POR TS CUSTOMIZING THE SYSTEM 113 Prompt for Rota ry Call ers 1. S ystem 2. User 1 3. User 2 (Syste m) Specif ies in which langu age ro tar y callers hear the v oice prompts whe n the y cannot enter any digit to sel ect a "Prom pt Se lectio n Nu mber" while M ult ilingu al Se lecti on Menu mess age is being p layed. Delayed A[...]

5.4 A UTOMA TED ATTEND ANT P ARAMETERS 114 CUSTOMIZING THE SYSTEM 5.4 A UT OMA TED A TTEND ANT P ARAMETERS Automated At tendant p arameters in clude: Depa rtment Diali ng, operator p arameters , and altern ate e xtension . If the VPS needs a spe cial trans fer procedur e for an e xtension (s uch as modem e xtens ion), altern ate ext ension sho uld [...]

5.4 A UTOMA TED A TTEND ANT P ARAMETERS CUSTOMIZING THE SYSTEM 115 T o light Message W aiting Lamp at Operator 1's extensi on: Assign Mailbox 998 to Operato r 1's ex tension. Th is will noti fy Operator 1 of messages left in th e GDM. Operators 2 and 3: F or KX-TD816 and KX-TD12 32, Operators 2 and 3 can be assig ned to a float ing number[...]

5.4 A UTOMA TED ATTEND ANT P ARAMETERS 116 CUSTOMIZING THE SYSTEM No Answer Cove r ag e Mode 1. Caller Select 2. Lea ve Mes sage 3. Disconne ct Message 4. Next Operator (Cal ler Select) Specif ies the treatment of calls when Operator 1 does not a nswer . When "Caller s elect" is chosen, and the Ope rator does no t answer , the calle r wil[...]

5.5 SETTING MA ILB OXES CUSTOMIZING THE SYSTEM 117 5.5 SETTING MAILBO XES 5.5.1 Mailbox Setting Menu Access the Mailbox Setting Menu through t he follo wing s equence: System Administr ation 5.5.2 Entering a Mailbox From Mailbox Sett in g : Enter the dat a using the f ollowing table a s a guide. T op Menu: Enter The Nu mber: = 1 (P rogram) Prog ram[...]

5.5 SETT ING MAILBOXES 118 CUSTOMIZING THE SYSTEM From Mailbox Setting : Ente r the data u sing the followi ng tab l e as a g uide . Class of Serv ice No. COS No. 1-62 (1) Used t o defin e a set of s ervices a vailabl e to the su bscriber . 63 and 64 are f ixe d to the Message and Sy stem Managers. Most s ubscribers can be plac ed in th e same COS.[...]

5.5 SETTING MA ILB OXES CUSTOMIZING THE SYSTEM 119 Ta b l e 2 5 Descripti on V alue Range (Def ault) Description/Functio n Dial Number Up to 32 Digi ts of [1-9,0, ,#,P ,T ,M,X] (None) Assigns th e telephone or be eper number to De vice 1, 2 and/or 3. P: P ause T : Dial T one Detec tion M: Dial Mode Switching Code (DTMF to Pul se, or Pulse to DTMF) [...]

5.5 SETT ING MAILBOXES 120 CUSTOMIZING THE SYSTEM 5.5.3 Deleting a Mailbox F r om Mailbox Setting Menu: 5.5.4 Passw ord Reset T o rese t a subscriber 's passwo rd, go to the P assword Reset Menu. " Enter the M ailbox Number" appears on the screen . Enter the mailbox number yo u wish to rese t. "Enter th e Mailbox Number" ap[...]

5.6 TRAIN ING THE SUBSC RIBE R CUSTOMIZING THE SYSTEM 121 5.6 TRAINING THE SUBSCRIBER The System Admi nistrator should e xplain the basic functions of the VPS to all the subscribers. He shou ld e xplain whi ch serv ice (V oice Mail s ervic e, Automa ted Atte ndant service , Interv ie w Service, or a Custo m se rvice) will p lay during t he day , an[...]

5.6 TRAINI NG THE SUBSCRIB E R 122 CUSTOMIZING THE SYSTEM[...]

FINA L SETUP 123 Section 6 FIN AL SETUP[...]

6.1 ME SSA GE MA NAGER'S MAILBOX (Mailbox 998) 124 FINAL SETUP 6.1 MESSA GE MAN A GER'S MAILBO X (Mailbox 998) The Mess age Manager is r esponsible f or recordin g and updat ing a wide v arie ty of system messages. P lease see Appe ndix D (D6 RECORDING MESSA GES) to see the fu ll array of recordi ng tasks. F ollo w the i nstructio ns belo[...]

6.1 MESS A GE MANA GER'S MA ILBOX (Mailbox 998) FINA L SETUP 125 3. T o change t he compan y greeting, Pr ess [1]. 4. Continue fo llo wing v oice prompts thr ough appropria te menus. Prompts le ad you through the choic es and recordi ng proces s. After you rec ord the compan y greeti ng, it may be necess ary to enter prog ramming throug h the [...]

6.1 ME SSA GE MA NAGER'S MAILBOX (Mailbox 998) 126 FINAL SETUP 2. T o modify messag es, Pr ess [5]. 3. T o modif y the user pr ompts, Pr e ss [6] . 4. T o change u ser prompt 1, Pr ess [1] ; to ch a nge use r p rom pt 2, Pr ess [2] . 5. T o change s pecif ied prompts , Pre ss [1] ; to chang e all p rom pts, Press [ 2] . 6. Enter th e prompt nu[...]

6.2 SETTING UP MA ILB OXES FINA L SETUP 127 6.2 SETTING UP MAILBO XES The following s teps com plete the ba sic i nstal lati on of t he KX -TV S 50/80 syst em. For eac h mailbox on the system, a no- answer , b usy , and afte r hours greet ing should be re corded, as well as the o wner's name and p assword. Please fo llow the steps belo w to se[...]

6.2 SETT ING UP MAILBOXES 128 FINAL SETUP 2. When the port answers P res s [#6 ] , then t he mailbox number you wish to cha nge. 3. Enter your passwor d (if pro grammed), t hen Pr ess [#] . Y ou ar e now inside the mailbox. 4. F or mailbox management , Press [ 5] . 5. T o change t he o wner's n ame, Pr ess [3] . 6. The s ystem wil l say: "[...]

6.3 BA CKING UP THE SYSTE M FINA L SETUP 129 6.3 B A CKING UP THE SYSTEM 1. Choose the Uti lity Command. T ype [SA VE] , then Pr ess ENTER . See scre en output belo w . fr om System Administ ration T op Menu: KX-TVS50 KX-TVS80 2. To s t a r t Pres s [2] and then ENTER . 3. Pres s RETURN or ENTER . F ollowing steps ar e f or HyperT erminal as an exa[...]

6.3 BA CKING UP THE SYSTEM 130 FINAL SETUP 8. Ente r desired f ilename and click "OK". The f ile trans fer screen appears an d shows do wnload prog ress. Do wnload time will v ary depending on the communi cation speed and f ile sizes . "SA VE Completed" wi ll appear on th e screen when the fi le has been sa ved. Continu e sa vin[...]

SYSTEM MAINTEN ANCE AND TR OUBLESHOOT ING 131 Section 7 SYSTEM MAINTEN ANCE AND TR OUBL ESHOO TING[...]

7.1 INITIALIZI NG THE SYSTE M 132 SYSTEM MAINTEN ANCE AND TR OUBLESHOOT ING 7.1 INITIALIZING THE SYSTEM Initia lizing the system clears all v oice data exce pt user prompt s and returns all system parame ters to the default setting. Thro ughout thi s section, menu selections are indicat ed as "System Admini stration T op Menu - ( Selection Num[...]

7.1 INITIALI ZING THE SYSTEM SYSTEM MAINTEN ANCE AND TR OUBLESHOOT ING 133 5. When sy stem init ializing i s comple te, the foll o wing displ ay will app ear: Note The ex ecution time f or System Res et/Clear may dif fer each time i t is perfor med because of system c apacity and sy stem programs . Generall y , ini tializati on will tak e about 2 m[...]

7.2 UTILITY COMMAND S 134 SYSTEM MAINTEN ANCE AND TR OUBLESHOOT ING 7.2 UTILITY COMMANDS In the Ut ility Command Mo de, the Syst em Administrat or can access the functio ns descri bed belo w by ent ering the app ropriate co mmand at the " $" prompt, and Pressi ng RETURN. 7.2.1 Off-line Set (OFLN) The OF LN ut ility c omman d is us ed to t[...]

7.2 UTILITY COMMANDS SYSTEM MAINTEN ANCE AND TR OUBLESHOOT ING 135 T ype OFLN , then Pr ess RETURN . If no VPS p orts are in use, the VPS wi ll immediat ely suspend th e call pr ogressing se rvice. If a ny V P S por t is in u se, th e VP S w ill di spl ay the fol lowin g warni ng: The VPS will b e in the Of f-Line Mode when the follo w ing message [...]

7.2 UTILITY COMMAND S 136 SYSTEM MAINTEN ANCE AND TR OUBLESHOOT ING c) T ype t he passw ord ag ain for v erif icatio n. 4. T o clear a password: a) T ype [1 ] or [2 ] . b) Pres s ENTER. Do no t type a pass word on this screen. c) Pr ess ENTER. Do not type a pass word on t his screen. Note The pas sword ent ered on the screen will no t appear . The [...]

7.2 UTILITY COMMANDS SYSTEM MAINTEN ANCE AND TR OUBLESHOOT ING 137 printer or data terminal must be c onnected to the VPS at the RS-232C port for the repor ts to be printed o r displayed. 1. T ype PSET , then Pr ess RETURN. 2. Ty p e [ 1 ] to e nable this fu ncti on or Ty p e [ 2 ] to disabl e it. 3. Ty p e the ti me to pr int th e repo rts. Note T[...]

7.2 UTILITY COMMAND S 138 SYSTEM MAINTEN ANCE AND TR OUBLESHOOT ING Devi ce Error Log Indications Err or Indications at System Startup Example of a terminal display when e rrors are g enerated T able 27 Indic ation Me anin g CPU MEM -GET CPU card so ftware memor y acquisition er ror . CPU card is short of memory temporari ly because of too muc h tr[...]

7.2 UTILITY COMMANDS SYSTEM MAINTEN ANCE AND TR OUBLESHOOT ING 139 Error and W arning Ind ications Durin g System Operation 7.2.7 Sa ving the System Data to the Backup D e vice (SA VE) All syste m programming da ta and v oice prompts can be s av ed in sepa rate data f iles. T o sa ve this dat a, a data termina l must be connecte d to the RS-232C po[...]

7.2 UTILITY COMMAND S 140 SYSTEM MAINTEN ANCE AND TR OUBLESHOOT ING se veral mi nutes to SA VE for al l the data selected. When performing thi s ope ration, al ways wai t until t he proces s completi on indicat ion appea rs. W A RNING Nev er sa ve ( back-up) and upload the "Prog ram" without Pa nasonic T echnical supp ort. The memory requ[...]

7.2 UTILITY COMMANDS SYSTEM MAINTEN ANCE AND TR OUBLESHOOT ING 141 3. Pres s RETURN . 4. Perform a St andard File T ransfer . Set the da ta termin al to the recei ving (Ans wer) mode (Xmodem) an d specify the backup f ilename. The sp ecif ied data wi ll be trans mitted to the data term in al. Note The data te rminal used must b e equipped with comm[...]

7.2 UTILITY COMMAND S 142 SYSTEM MAINTEN ANCE AND TR OUBLESHOOT ING 2. Select t he item to be restored to the flas h memory , then Pr ess RETURN . 3. Pre ss RETURN . When "CCC" appear s, the VPS is rea dy for loadi ng. 4. Set th e dat a t ermin al to t he sen d ing (C a ll) m ode (X mo dem). T hen e n ter t he back up filename. Pre ss ENT[...]

7.2 UTILITY COMMANDS SYSTEM MAINTEN ANCE AND TR OUBLESHOOT ING 143 7.2.10 P rogram V ers ion Display (VERS) This command i s used to disp lay the v ersion number s of the flash memor y and main R OM. T ype VERS, then Pr ess RETURN . Note The numbers are examples only . Y our syste m will sho w dif ferent numbe rs. 7.2.11 Custom Service Report (CREP[...]

7.2 UTILITY COMMAND S 144 SYSTEM MAINTEN ANCE AND TR OUBLESHOOT ING Custom [100] : Indi cates that Custom Servic e No. is "1 00." System: Indicat es that "Sys tem" prompt s are acti v e. Access: 9 : Indicat es that thi s Custom Serv ice was accessed 9 t imes by call ers. This counter can be clear ed. See 7.2.12 Custom Ser vice M[...]

7.2 UTILITY COMMANDS SYSTEM MAINTEN ANCE AND TR OUBLESHOOT ING 145 7.2.12 Cu stom Service Menu Access Count Clear (CCLR) Each Custom Ser vice has an access coun ter that cou nts the nu mber of time s the servic e has been acce sse d. This comm and clear s thi s cou nter . T ype CCLR, Pr ess Space, and Enter Custom Service Menu ( 1-100), then Pr ess[...]

7.2 UTILITY COMMAND S 146 SYSTEM MAINTEN ANCE AND TR OUBLESHOOT ING 2. Ty p e , the message length. 7.2.15 Modif ied Pr ompt List (MPL T) This command i s used to dis play the user pr ompt recordin g status — recorde d, not recorde d, or turne d of f. 1. Ty p e M P L T , then Pr ess RETURN . MPL T —> both prompts MPL T 1 —> User 1 promp[...]

7.2 UTILITY COMMANDS SYSTEM MAINTEN ANCE AND TR OUBLESHOOT ING 147 Note The "T otal Number of Regi stered" sho wn at the bottom of t he screen, does not include th e prompts that have been turned off . 7.2.16 Utility C ommand List (HELP) The HELP command dis plays the li st of all a v ailable utility commands. 1. T ype HELP , then Pr ess [...]

7.2 UTILITY COMMAND S 148 SYSTEM MAINTEN ANCE AND TR OUBLESHOOT ING 7.2.18 Cir cuit Condition Display (LMON) This command i s used to dis play the circ uit conditi on ev ery 1.5 s. Th e command can be turned of f by ent ering []. The foll owi ng circuit conditions may be displayed. 7.2.19 DTMF Inf ormation Display (PUTD) This command i s used to d[...]

7.2 UTILITY COMMANDS SYSTEM MAINTEN ANCE AND TR OUBLESHOOT ING 149 Sample disp lay: W ARNI NG "PUTD" is a command origi nal ly us ed when trou bles hoot in g . Do not use thi s co mmand f or any other pur pose. Do not di sconnect the RS- 232C connection whi le the "PUTD" command is enabl ed. This could cause da ta over flow . $ [...]

7.3 SYSTEM REPORTS 150 SYSTEM MAINTEN ANCE AND TR OUBLESHOOT ING 7.3 SYSTEM REPOR TS The Sy stem Adminis tra to r is ab le to g enera te 8 Sys tem Re ports to mon it or VP S opera ting status . The report s can be di splayed on a data te rminal or p rinted. Th e terminal or printer must be connect ed to the RS-232C port. The follo wing 8 rep ort op[...]

7.3 SYSTEM REPORTS SYSTEM MAINTEN ANCE AND TR OUBLESHOOT ING 151 Note An 'X' displ aye d on the scree n ind ic ate s that the f eature mark ed with the X i s se t t o "YES." 7.3.2 COS (C lass of Service) Assignments This repor t provi des infor mation conc erning all Class of Servi ce numbers. Fo r a complete e xplanati on of CO[...]

7.3 SYSTEM REPORTS 152 SYSTEM MAINTEN ANCE AND TR OUBLESHOOT ING Note An "X" displ a ye d on t he screen ind ica te s that the f e atu re mark ed with t he X i s set to "Y es. " 7.3.3 System Service Report The System Ser vice Report pr ovides i nformatio n about the VPS's us able ports. It also indica tes the ser vices ass [...]

7.3 SYSTEM REPORTS SYSTEM MAINTEN ANCE AND TR OUBLESHOOT ING 153 KX-TVS50 KX-TVS80 7.3.4 Call Account Report The VPS can store infor mation for up to 64 outgoi ng calling s equences (fo r accounting and billing purposes). Out going callin g informat ion includes the mailbo x numbers that ex ecuted outgoing calls , the tele phone n umber s cal led, [...]

7.3 SYSTEM REPORTS 154 SYSTEM MAINTEN ANCE AND TR OUBLESHOOT ING 7.3.5 P ort Usage Report The Port Us age Report pro vides informat ion about port usage and a llo ws system and por t traf fic to be measured. The report incl udes the accu mulated dur ation times o f incoming and outgoing calling services and the total c onnect ti me for each por t. [...]

7.3 SYSTEM REPORTS SYSTEM MAINTEN ANCE AND TR OUBLESHOOT ING 155 Ty p e [ Y ] (y es) o r [N] (no). If "Y" i s entered, th e system wil l clear th e data. W ait until "Por t Usage Repo rt Data Cleared! !" appears on the screen before proce eding. 7.3.7 Flash Memory Usage Report The Flash Memor y Usage Report i ndicates th e amoun[...]

7.3 SYSTEM REPORTS 156 SYSTEM MAINTEN ANCE AND TR OUBLESHOOT ING KX-TVS80 Dri ve: Spe cifies t he memory card. "1" is the MASTER memory card (f actory pro vided). "2" is the SLA VE memory c ar d. FR OM: The date and time of th e last clea ring of this report Cpy: Cop y (T ransfer) Del: Del eted Exp: Expired an d Remov ed 7.3.8 F[...]

7.3 SYSTEM REPORTS SYSTEM MAINTEN ANCE AND TR OUBLESHOOT ING 157 Note Spe cify the rang e or the mail box nu mber . T o ob tain in forma tion on spe cific m ailboxe s from No. 200 to No. 209, T ype [2 0 ] and Press RETURN, or [200] [,] [209] and Press RETURN . Note New MSGs/Receiv ed MSGs/ED MSGs are c urrent status indications. All else are accumu[...]

7.3 SYSTEM REPORTS 158 SYSTEM MAINTEN ANCE AND TR OUBLESHOOT ING Ty p e [ Y ] (yes) or [N] (no). If "Y" is ent ered, the syste m will clear the data. W ait unt il "Mailbox Usage Repor t Data Clea red!!" appe ars on the sc reen before p roceeding . 7.3.11 F ax Call Report The F ax Call Repor t provi des infor mation about f ax tr[...]

7.3 SYSTEM REPORTS SYSTEM MAINTEN ANCE AND TR OUBLESHOOT ING 159 Ty p e [ Y ] (yes) or [N] (no). If "Y" is en tered, t he system will cle ar the dat a. W ait unti l "Fax Ca ll Report Data Cleared!!" appears on t he screen b efore procee ding.[...]

7.4 TR OUBLESHOOTING GUIDE 160 SYSTEM MAINTEN ANCE AND TR OUBLESHOOT ING 7.4 TR OUBLESHOO TING GUIDE T able 30 PR OBLEM PR OB ABLE CA U SE POSSIBLE SOLUTION Nothing is heard from the VPS when access ing the VPS eve n though APT Integrat ion has been establi shed. • Bad connectio n with PBX. • Check the System Prog ram [130 ] of the KX-T A624 to[...]

7.4 TR OUB LESHOO TING GUIDE SYSTEM MAINTEN ANCE AND TR OUBLESHOOT ING 161 Unable to mak e reconnecti on when the l ine is bus y. • Improper setting of the b usy signal re connecti on procedure. • Readjust th e bu sy signal reconne cti on procedure to that of the c onnected PBX. Unable to mak e a no- response re connectio n. • Improper settin[...]

7.5 SP ECIF ICA TIONS 162 SYSTEM MAINTEN ANCE AND TR OUBLESHOOT ING 7.5 SPECIFICA TIONS T able 31 Port: 2 Digit al/Analog port s Dialing Method : DTMF/Puls e (10/20 pps) Flash T ime: 100/300/ 600/900 ms (pro grammable) CPC Detecti on 6.5/150/ 300/450/600 ms ( programmable) T ype of Lin e: Loop sta rt minimum Loop Current : 20 mA minimum Line V olta[...]

7.5 SPECIF ICA T IONS SYSTEM MAINTEN ANCE AND TR OUBLESHOOT ING 163 Dimensions ( H W D): 17 3 318 65 mm {6-13 /16" 12-1/2" 2-9/16"} Mass (W eight): Approx. 1.2 kg {2.7 lb .} T able 31[...]

7.5 SP ECIF ICA TIONS 164 SYSTEM MAINTEN ANCE AND TR OUBLESHOOT ING[...]

SYSTEM FEA TURES 165 Appendix A SYSTEM FEA TURES[...]

A1 SYSTEM FEA TURES 166 SYSTEM FEA TURES A1 SYSTEM FEA TURES The V oice Process ing Sys tem has man y feat ures that are a v ailab le to the system administrat or , the syst em manager , and/or syst em subscriber s. The tabl es on the fol low ing pages li st and briefl y describe each k ey VPS syst em feature. In addi tion, refere nces to specif ic[...]

A1 SYSTEM FEA TURES SYSTEM FEA TURES 167 Auto F orwar ding forw ards or co pies messages n ot retrie ved from one mailbox to anothe r , after a specif ied period of time. Thi s service i s only a v ailable to subs cribers. Cl ass of Service programming determi nes the mai lboxes t hat can use t his featur e. Messages mark ed as "pri v ate"[...]

A1 SYSTEM FEA TURES 168 SYSTEM FEA TURES Call Serv ices include a series of bo th incoming and outgoing c all servic es. Incoming Call Servic es - Au to mated Atte ndant S ervi ce, V oice Ma il Ser vice, Inte rview Serv i ce, C ustom Ser vic e. Outgoing Call Ser vi ces - Message W aiting Notif ication, a nd Externa l Message Deli very . • See &qu[...]

A1 SYSTEM FEA TURES SYSTEM FEA TURES 169 Caller Name Announcemen t- Personal (APT/ DPT Inte gration Only) allo ws subscribers t o assign up to 30 Caller ID numbers and record a caller name for each Caller ID number from th eir telephone. Th e caller na me is announced wh en subscriber s liste n to the messa ges from assi gned numbers left i n their[...]

A1 SYSTEM FEA TURES 170 SYSTEM FEA TURES Calling a Beeper allo ws a sub scriber to be notif ied by a beep er when he has a messa ge(s). I f the bee per has a disp lay , it is possi ble to send to it a c allba ck number . The callback number can be record ed when a ca ller lea v es a message . If the call er does not l eav e a call back number , the[...]

A1 SYSTEM FEA TURES SYSTEM FEA TURES 171 Class of Service(COS) Th ere are 6 2 COS lev els for Subscribe rs. COS 63 is for the Messa ge Manager and COS 64 is fo r the Syst em Manager . • See 7.3.2 COS (Class of Serv ice) Assignment s. • See B3 SYSTEM ADMINISTRA TIO N - SETTING COS (CLASS OF SER VICE) P ARAMETERS. • See "Creat ing and Edit[...]

A1 SYSTEM FEA TURES 172 SYSTEM FEA TURES Custom Servi ce allo ws cal lers to a ccess sp ecifi c functions by entering numbe rs or symbols t hrough the telephone ke ypad. Up to 100 cus tom service menu s can be recorded by the Messag e Manager . These menu s can be recor ded in v a ri ous fo reign languages , and help gu ide outside c allers to the [...]

A1 SYSTEM FEA TURES SYSTEM FEA TURES 173 Dialing by Name allo ws the caller t o reach the i ntended mailbox/ extensi on (when th e number is not known) by e nteri ng th e first 3 o r 4 lett er s of the mail box o wner's last n ame. The VPS iden tifi es all s ubscribers wi th that letter combinat ion and st ates each name f or the calle r . The[...]

A1 SYSTEM FEA TURES 174 SYSTEM FEA TURES Exte nsio n Gro up places several extensi ons in to t he sam e mailbox to share inf ormation usin g an Extension Group List. The Sy stem Administra tor must e stablish th is list. Up t o 20 lists ca n be maintaine d by the VPS with up to 20 entr ies possi ble on each l ist. • See 5.2.8 Extension Gro ups. ?[...]

A1 SYSTEM FEA TURES SYSTEM FEA TURES 175 Ext ernal Messag e Deli ve ry Servic e al lows a subsc rib er to se n d a me ssag e to se ve ral subscri bers and n on-subscribe rs (inclu ding o utsid e part ies) at the sa me tim e. This feature als o permits the r ecei ver t o reply to the me ssage with out hav ing to specif y the mailbox n umber . COS pr[...]

A1 SYSTEM FEA TURES 176 SYSTEM FEA TURES F ax Management allo ws the sys tem to automa tically ro ute an incoming fax signal to a specif ic f ax machine. Up to 2 f ax machines can be assigned usin g this fea ture. Outsi de calle rs can also r each the fax mac hin e via Cust om Se rvi ce se lection, if programme d. • See "F ax Management (1- [...]

A1 SYSTEM FEA TURES SYSTEM FEA TURES 177 Inband Int egra tion all o ws the PBX, usi ng Inband Integr ation, to send i nform ation to the VPS us in g DT MF tones. I nband inte gration i s character ized as V oice Mail Inte gration an d DTMF T one Integrat ion. V oice Ma il Integr ation works with the Call Fo rwar ding Feature o f the PBX to permi t [...]

A1 SYSTEM FEA TURES 178 SYSTEM FEA TURES Inte rco m P aging (APT/DPT Inte gratio n Only) permits c allers to pa ge subscr ibers by PBX paging (t here are dif ferent kinds of PBX paging, and these can be specif ied by VPS programmi ng) when the sub scriber s ha ve set Intercom P aging for Cal l T ransfer or when the s ubscr ibers hav e s et Inte rco[...]

A1 SYSTEM FEA TURES SYSTEM FEA TURES 179 Intervie w Service plays a set of recorded questions when a calle r accesses t he service. Th e caller is pro vided an op portunity t o answer each questi on after it has been as ked. Subscr ibers are ab le to r ecord quest ions direct ly into their o wn In tervi ew Mailb ox. • See 5.2.9 Int ervie w Servic[...]

A1 SYSTEM FEA TURES 180 SYSTEM FEA TURES Li ve Call Screening (APT/DPT Inte gratio n Only) permits t he subscri ber to monito r incoming calls as messages are b eing recorde d. The subscrib er has the option of ans wering cal ls while monito ri ng or allo wing the messag e to be recorde d without inte rruption. T wo modes of this f eature exi st ?[...]

A1 SYSTEM FEA TURES SYSTEM FEA TURES 181 Mailbox is a pl ace where all messages to a s ubscriber are st ored. Se veral mail box options e xist — Subscri ber Mailbox, In tervie w Mailbox, System Manag er's Mailbox, Mes sage Manager' s Mailbox, and Gene ral Deli v ery Mailbox. • See 5.5 SETTING MAILBO XES. • See 6.2 SETTING UP MAILBO [...]

A1 SYSTEM FEA TURES 182 SYSTEM FEA TURES Message Reception Mode allo ws incomin g calls to be rec eiv ed by eit her a subscri ber's re gular o r intervie w mailbox. This mo de is effective only for In comple te Call Handl ing Serv ice (w hen the subscri ber's line is busy , or h e cannot tak e the call , or when he has e nabled Call Bl oc[...]

A1 SYSTEM FEA TURES SYSTEM FEA TURES 183 Message W aiting Notif icati on - De vi ce auto maticall y notif ies the subscrib er that a ne w message h as been re cei ved. Cal ling either a specif ied teleph one or beeper number makes notif ication. The message i s automa tically pl ayed when a tel ephone number is called a nd answered. Wh en a beeper [...]

A1 SYSTEM FEA TURES 184 SYSTEM FEA TURES Message W aiting Notif icati on - Lamp automatical ly illuminat es the message waiti ng lamp on the su bscriber 's telephone when there ar e unplayed messa ges waiting in the mailbo x. • See "Messag e W aiting Notif ication f rom an SL T" in 3.1.4 PBX Requiremen ts for Inte gration . • See[...]

A1 SYSTEM FEA TURES SYSTEM FEA TURES 185 No Answer Cov erage Mode speci fies how calls are a nswe r ed o n "Operator 1, 2 or 3" when t hey are n ot answered within th e specif ied "Opera tor No Answer T ime." These options include: Caller Se lect *1 - calle r may lea v e a message or call another e xtensi on. Lea ve Mes sage *1 [...]

A1 SYSTEM FEA TURES 186 SYSTEM FEA TURES Personal Greeting for Call er ID (APT/ DPT Inte gratio n Only) permits s ubscribers to r ecord up to 4 pe rsonal greeting s for calls from pre-ass igned Call er ID number s. Each greeti ng supports up to 8 caller ID numbers. This featu re can be enabled or dis abled in the COS (Class of Service) se ttings. ?[...]

A1 SYSTEM FEA TURES SYSTEM FEA TURES 187 Play System Pr ompt After P ersonal Gre eti ng allows the "G uida n ce for Reco rd ing" mess age to be pla yed f or th e call er afte r th e "Perso nal Greeti ng." The " Guidance fo r Recordi ng" message ins tructs the caller i n ho w to ter minate the ca ll, access mor e featur[...]

A1 SYSTEM FEA TURES 188 SYSTEM FEA TURES Service Ac cess Commands allo w the c aller t o directly a ccess se veral standard features . (0) to r epeat the Hel p Menu or call the operat or () t o r eturn to pr evi ous menu (#) (1 ) to dial by name (#) (3 ) Department Di aling (#) (5 ) Login (#) (6 ) V oice Mail S ervice (#) (7 ) to r est art (Subscri[...]

A1 SYSTEM FEA TURES SYSTEM FEA TURES 189 T wo-W ay Recording (APT/DPT only) per mits a subs cribe r to r ecord two-way con versa tions into h is/her mailb ox. • See 4. 1 GUIDELINES FOR DIGIT AL INTEGRA TION. • See 4.4.8 Li ve Call Scre ening Password Cont rol . • See 4.4.10 T wo- W ay Recordi ng Button Assignment. • See "T wo- W ay Rec[...]

A1 SYSTEM FEA TURES 190 SYSTEM FEA TURES[...]

SYSTEM ADMINISTRA TOR'S GUIDE 191 Appendix B SYSTEM ADMINISTRA T OR'S GUIDE[...]

B1 SYSTEM N A VIGA TION 192 SYSTEM ADMINISTRA TOR'S GUIDE B1 SYSTEM NA VIGA TION System Ad ministrati on, which inclu des the se tting and cha nging of syst em parameters, i s performe d using an RS-232C ASCI I or VT termina l. This can be a personal co mputer with emulatio n softw are. K eyboard Use Menu options ar e chosen by T yping the num[...]

B1 SYSTEM NA VIGATION SYSTEM ADMINISTRA TOR'S GUIDE 193 1. Program 1. Mallbox Setting 2. Class of Service 3. Port Service 4. Service Setting 1. Automated Attendant 2. Custom Service 1. Department Dialing 2. Operator's Parameter 3. Alternate Extension[...]

B1 SYSTEM N A VIGA TION 194 SYSTEM ADMINISTRA TOR'S GUIDE Pr ogramming Menu Structure Diagram 1. Program 1. Mailbox Setting 1. Enter/Edit 2. Delete 3. Password Reset 4. Mailbox Listing 1. Mailbox No Entry 1. Mailbox Setting 2. Notification Setting 1. 1st Device 2. 2nd Device 3. 3rd Device 2. Class of Service 3. Port Service 4. Service Setting [...]

B1 SYSTEM NA VIGATION SYSTEM ADMINISTRA TOR'S GUIDE 195 5. System Parameter Setting 1. System Group Assignment 2. Day Service 3. Holiday Setting 4. Daylight Saving Time 5. Prompt Setting 7. Others 1. RS-232C 2. Port Setting for each port 3. PBX Interface Parameter 1. Dialing Parameter 2. Inband Signaling 1. Inter-digit Timeout 2. Input/Output [...]

B2 SYS TEM AD MINISTRATION - M AILBOXES 196 SYSTEM ADMINISTRA TOR'S GUIDE B2 SYSTEM ADMINISTRA TION - MAILBO XES Up to 30 (TVS50) or 62 (TVS80 ) Subscr iber mail box es can be create d or edite d by follo wing the corr ect sequence of steps . Editing Mailboxes The paramet ers of each mailbox can be e dited bas ed upon the need s of the Sub scr[...]

B2 SYSTE M A DMINIST RA TIO N - MA ILB O XES SYSTEM ADMINISTRA TOR'S GUIDE 197 Ta b l e 3 5 Para meter V alue Range (Def ault) Description/Fun ction The Extens ion of the Owne r 2-5 digit s (None) Used to transfer calls thr ough the VPS to a Su bscriber's mailbox . Any v alid e xtensio n number includi ng an Extensio n Group List number c[...]

B2 SYS TEM AD MINISTRATION - M AILBOXES 198 SYSTEM ADMINISTRA TOR'S GUIDE Notif ication Se tting The param eters for the Mess age W aitin g Notif ication - Devi ce featu re are set us ing this procedur e. A maximum of 3 destina tions (De vice 1, 2, 3) can be spec ified per mailbox. • Class of S ervice pr ogr amming det ermines if t he Subscr[...]

B2 SYSTE M A DMINIST RA TIO N - MA ILB O XES SYSTEM ADMINISTRA TOR'S GUIDE 199 Notif ication Setting - Device 1-3 Ta b l e 3 6 Par amet er V alu e R ang e (Def ault) D escrip tion/Funct ion Dial Number Up to 3 2 digits consist ing of 1-9, 0, , # P , T , M, X (None) Assigns a te lephone or beeper number to De vice 1, 2, or 3. The subscri ber ca[...]

B2 SYS TEM AD MINISTRATION - M AILBOXES 200 SYSTEM ADMINISTRA TOR'S GUIDE Deleti ng a Mailbox When a mai lbox is dele ted, the V oice Pro cessing Syste m erases all messages in the mailbox, remov es t he mailbox fro m all group dis trib ution lists , deletes th e personal group distr ibuti on lists assigned to t he mailbox, erases the Su bscri[...]

B2 SYSTE M A DMINIST RA TIO N - MA ILB O XES SYSTEM ADMINISTRA TOR'S GUIDE 201 T o disp lay th e li st of al l mai lbox n umbers, fol lo w the menu path as sho wn: System Adminis tration T op Menu - 1 - 1 - 4[...]

B3 SYST EM AD MINISTRATION - SETTI NG COS (C LASS OF SERVICE) P ARAM ETERS 202 SYSTEM ADMINISTRA TOR'S GUIDE B3 SYSTEM ADMINISTRA TION - SETTING COS (CLASS OF SE R V ICE) P ARAMETERS The COS - Clas s of Service parameters de fine t he set of services th at are a va ilable to Subscrib ers. A maximum of 6 4 (1-64 ) clas ses ca n be spec if ied. [...]

B3 SYSTEM ADMINISTRATION - SETTING COS (CLASS OF SERVICE) P ARAMETERS SYSTEM ADMINISTRA TOR'S GUIDE 203 Class of Service Setting COS Nos. 1-62 (fo r Subscri ber s) T o ac c ess C lass of S erv i c e Nu m bers 1- 62 f o r Su bs cri bers, f ollo w the me nu pa t h as shown: System Adminis tration T op Menu - 1 - 2 - COS No. (1-6 2) Ta b l e 3 7 [...]

B3 SYST EM AD MINISTRATION - SETTI NG COS (C LASS OF SERVICE) P ARAM ETERS 204 SYSTEM ADMINISTRA TOR'S GUIDE Messag e Retrie val Order 1. LIFO 2. FIFO (LIF O) Specif ies t he order in whi ch messages ar e retrie ve d (played ba ck for list ening). 1. LIF O - Me ssage s retr iev ed fr om mo st to le ast re cent. 2. FIF O - Me ssage s retr iev e[...]

B3 SYSTEM ADMINISTRATION - SETTING COS (CLASS OF SERVICE) P ARAMETERS SYSTEM ADMINISTRA TOR'S GUIDE 205 Direct Mailb ox Access 1. Y es 2. No (Y es) If se t t o "Y es, " a Subs crib e r is a ble to dire c tly e n ter the Subscri ber Service. Th is is acc omplished by ca lling a VPS ex tension d ir ect ly fr om t h e Subsc ri ber &apos[...]

B3 SYST EM AD MINISTRATION - SETTI NG COS (C LASS OF SERVICE) P ARAM ETERS 206 SYSTEM ADMINISTRA TOR'S GUIDE Authori zation for Message Notifica tion 1. Y es 2. No (No) If set t o "Y es," Subscri bers are abl e to utiliz e the Message W aiting Noti fica tion featur e. The sub- parameter s to be se t incl ude Beeper Ca llback No . Ent[...]

B3 SYSTEM ADMINISTRATION - SETTING COS (CLASS OF SERVICE) P ARAMETERS SYSTEM ADMINISTRA TOR'S GUIDE 207 De vice Noti f ica tio n for Unrecei ved Message 1. Y es 2. No (No) When this parameter has been set t o "Y es" and when unplayed messages re main, the s ystem calls t he appropri at e de vice in numeric al order un ti l a ll unpl [...]

B3 SYST EM AD MINISTRATION - SETTI NG COS (C LASS OF SERVICE) P ARAM ETERS 208 SYSTEM ADMINISTRA TOR'S GUIDE COS Nos. 63 & 64 (f or Managers) Only the p arameters list ed belo w can be assi gned for COS number s 63 and 64. COS numb er 64 can not assign th e parame ters rel ating to th e Message W aiting Notif ication fe ature. T o access C[...]

B3 SYSTEM ADMINISTRATION - SETTING COS (CLASS OF SERVICE) P ARAMETERS SYSTEM ADMINISTRA TOR'S GUIDE 209 Prompt mode 1. System 2. User 1 3. User 2 (User 1) Specif ies th e language used for v oice pr ompts. Note : If Use r 1 or User 2 i s specif ied as Prompt Mode but not rec orded by th e Message Ma nager , the VPS will automa tically pl ay th[...]

B3 SYST EM AD MINISTRATION - SETTI NG COS (C LASS OF SERVICE) P ARAM ETERS 210 SYSTEM ADMINISTRA TOR'S GUIDE De vice Notifica tion for Unrecei ved Messag e 1. Y es 2. No (No) When this parameter has been set to "Y es" and when unplayed mes sages remain, t he system call s the appropriat e de vice in n umerical orde r until a ll unpla[...]

B4 SYST EM ADMINI STR ATION - PORT SERVIC E SYSTEM ADMINISTRA TOR'S GUIDE 211 B4 SYSTEM ADMINISTRA TION - POR T SER VICE One of 4 inc oming call services can be assigned t o each VPS por t: V oice Mail , Automated Atte ndan t, Int erv iew Se rv ice , or Cu stom Servi ce. The Port Assignment menu a llo ws the co mpany gree ting number (KX-TVS80[...]

B4 SYS TEM AD MINISTRATION - P ORT S ERVICE 212 SYSTEM ADMINISTRA TOR'S GUIDE P ort 1 - Night Mode Note The port as signment proced ure for P ort 2 is the s ame as P ort 1. Incoming Call Serv ice 1. V oice Mail 2. Auto . Attn. 3. Inte rview 4. Custom (Auto. Attn .) Specif ies o ne of 4 incoming call ser vices. Note 1 : Wh en you specify the In[...]

B5 SY STEM ADMINIST RATION - S ERVICE SETT INGS SYSTEM ADMINISTRA TOR'S GUIDE 213 B5 SYSTEM ADMINISTRA TION - SER VICE SETTINGS B5.1 A utomated Attendant Parameters The Automated Attendant Ser vice has 3 main functions : Departme nt or Speed Dial ing, Operator' s Parameter s, and Alterna te Extension. Departme nt Dialing Department Dialin[...]

B5 SYS TEM ADMIN ISTRATION - SERVI CE SETT INGS 214 SYSTEM ADMINISTRA TOR'S GUIDE Operator's Parameters - Day Mode - Operator 1 This para meter is used to enable or disable t he Operator Se rvice. It s pecif ies Operat or 1's extensi on an d th e t reat ment of the call s t ran sferre d to th at exte n sion . The as sig ned exte nsio[...]

B5 SY STEM ADMINIST RATION - S ERVICE SETT INGS SYSTEM ADMINISTRA TOR'S GUIDE 215 Note Extension Cal l F orwardi ng to the VPS can o v erride the op erator ca ll cov erage s ettings depending on the timing parameters of the PBX and VPS. Ev en if the operator cal l cov erage parameters are set to "Nex t Operator" on Busy/ No Answer , [...]

B5 SYS TEM ADMIN ISTRATION - SERVI CE SETT INGS 216 SYSTEM ADMINISTRA TOR'S GUIDE Operator's Parameters - Day Mode - Operator 2 Operator -seeking call s a re recei ved at Ope ra tor 2 when Operator 1 i s b usy or doe s n o t ans w er and Operat or 1's paramet ers are set as follo ws. • Busy Cov erage Mode - No An swer Cov erage •[...]

B5 SY STEM ADMINIST RATION - S ERVICE SETT INGS SYSTEM ADMINISTRA TOR'S GUIDE 217 Operator's Parameters - Day Mode - Operator 3 Operator -seeki ng calls to Operato r 3, when Operator 2 is busy or una nswered and Operat or 2's para meters are se t as f o llows. • Busy Cov erage Mode - No Answer Cov erage • No Answer Co verage Mod [...]

B5 SYS TEM ADMIN ISTRATION - SERVI CE SETT INGS 218 SYSTEM ADMINISTRA TOR'S GUIDE Notes An operator -seeking call is alw ays first transfer red to Opera tor 1. The call is then transf erred to Operat or 2 and Operator 3 respectiv ely , depending on syst em programming. "Next Operat or" cannot be set for "No Ans wer Co verage Mod[...]

B5 SY STEM ADMINIST RATION - S ERVICE SETT INGS SYSTEM ADMINISTRA TOR'S GUIDE 219 Alter nate E xtension G rou p - Enter The system c an create up t o 32 e xtensions th at use th e same alterna te transfe r sequence. Alternate Extension - Delete The system c an delete e xtensi on numbers fro m the alter nate ex tension group . Alter nate E xten[...]

B5 SYS TEM ADMIN ISTRATION - SERVI CE SETT INGS 220 SYSTEM ADMINISTRA TOR'S GUIDE B5.2 Custom Service Custom Servi ce is one of 4 incoming ca ll service s. By assignin g a functi on to each k ey , a customize d ke y operatio n service can be pro vided to cal lers. A maximu m of 100 cust om service s can be esta blished up to 8 layers d eep. T [...]

B5 SY STEM ADMINIST RATION - S ERVICE SETT INGS SYSTEM ADMINISTRA TOR'S GUIDE 221 No DTMF Input Oper ation a-f (c) * See K eyp ad Assignment on the next page. Specif ies ho w a call i s treated when ther e is no re sponse to the menu message. No r esponse usu ally indica tes that th e caller is using a ro tary phone. The factory settin g is &q[...]

B5 SYS TEM ADMIN ISTRATION - SERVI CE SETT INGS 222 SYSTEM ADMINISTRA TOR'S GUIDE K eypa d Assignment 0-9 , , # a-n ( : d, 0: c Others: None ) Any of th e 14 s er vic es list ed be low (a-n) c an be assigne d to the 0 thr ough 9, and # ke ys on the teleph one ke ypad. Calle rs are able t o access the se servic es by pressin g the corr espondin[...]

B5 SY STEM ADMINIST RATION - S ERVICE SETT INGS SYSTEM ADMINISTRA TOR'S GUIDE 223 B5.3 Caller ID Call Routing Parameters Up to 120 Call er ID number s can be assi gned to be auto maticall y forwa rded to a desi red destinat ion. Calls fr om the assigne d Caller ID numbe rs are au tomatically forwar ded to a programmed e xtension , mailbox (Sys[...]

B5 SYS TEM ADMIN ISTRATION - SERVI CE SETT INGS 224 SYSTEM ADMINISTRA TOR'S GUIDE Caller ID Call Routing - De lete Permits s pecif ied Calle r ID List number s to be delet ed from the li st. Caller ID Call Routing - L isting Displays all Caller ID Li st numbers. Descri ption Up to 2 0 characte rs (None) Enters a name and/or desc ription of t h[...]

B6 SYST E M AD MINISTRATION - SYSTEM P ARAM ETER SETTINGS SYSTEM ADMINISTRA TOR'S GUIDE 225 B6 SYSTEM ADMINISTRA TION - SYSTEM P ARAMETER SETTINGS B6.1 System Group Assignment System Gr oup Assignment - Mailbox Gr oup This parame ter allo ws a Subscri ber to sen d a message simultaneou sly to se v eral mailbox es. These mailb oxes ma y be asse[...]

B6 SYST E M AD MINISTRATION - SYSTEM P ARAM ETER SETT INGS 226 SYSTEM ADMINISTRA TOR'S GUIDE Mailbox Gr oup - Delete Permit s specif ied mai lboxes t o be deleted from the list . Mailbox Gr oup - Listing Displays all System Grou p Distrib ution List numbers . System Gr oup Assignment - Extension Gr oup Se ver al exte nsions can be assembled i [...]

B6 SYST E M AD MINISTRATION - SYSTEM P ARAM ETER SETTINGS SYSTEM ADMINISTRA TOR'S GUIDE 227 Extension Gr oup - E nter Extension Gr oup - Dele te Perm its s pe cified extens ions t o be de leted from th e list . Extension Gr oup - L isting This parame ter displays al l Extension Group List numbers. T o acce ss the pr oper menu for E xtension Gr[...]

B6 SYST E M AD MINISTRATION - SYSTEM P ARAM ETER SETT INGS 228 SYSTEM ADMINISTRA TOR'S GUIDE B6.2 Day Service Day Service is a ti mer fu nction that sel ects the des ir ed ca ll handl in g metho d base d upon t ime of day . Port Assi gnment and Oper ator P arameter s can be pro grammed for day and night mode . B6.3 Holiday Setting A special se[...]

B6 SYST E M AD MINISTRATION - SYSTEM P ARAM ETER SETTINGS SYSTEM ADMINISTRA TOR'S GUIDE 229 Holiday Set ting - Enter Holiday Setting - De lete Cancels t he Holiday Servi ce Setting b y specify ing a holiday number (1-20). T o acce ss the pr oper menu f or Holiday Setting - Enter , follow the me nu path as shown: System Adminis tration T op Men[...]

B6 SYST E M AD MINISTRATION - SYSTEM P ARAM ETER SETT INGS 230 SYSTEM ADMINISTRA TOR'S GUIDE Holiday Setting - Listing Used to di splay all of the speci fied holiday names a nd dates. B6.4 Daylight Sa ving Ti me (DST) Used to adj ust the i nte rna l c loc k of th e VPS to the st ar ti ng a nd en ding date of day li ght sa ving time. T o access[...]

B6 SYST E M AD MINISTRATION - SYSTEM P ARAM ETER SETTINGS SYSTEM ADMINISTRA TOR'S GUIDE 231 B6.5 Pr ompt Setting This sett ing is requi red when Mult ilingual Service is enabled. T o acce ss the pr oper menu for P r ompt S etting, fol low the menu path as shown: System Adminis tration T op Menu - 1 - 5 - 5 Ta b l e 5 2 Parameter V alue Range ([...]

B6 SYST E M AD MINISTRATION - SYSTEM P ARAM ETER SETT INGS 232 SYSTEM ADMINISTRA TOR'S GUIDE B6.6 System Caller Name Announcement Up to 120 Caller ID numbers can be assi gned to announce pre-r ecorded Caller ID caller name s when e xtension users list en to messages f rom the as signed numbers l eft in thei r mailbox. Extensio n users can al s[...]

B6 SYST E M AD MINISTRATION - SYSTEM P ARAM ETER SETTINGS SYSTEM ADMINISTRA TOR'S GUIDE 233 System Cal ler Name An nouncemen t - Enter System Caller Nam e Announce ment - D elete Perm its s peci fied C al le r ID Li st n um ber s to b e delete d fr om the list. System Cal ler Name An nouncemen t - Listing Disp lays all Ca ller ID Li st num ber[...]

B6 SYST E M AD MINISTRATION - SYSTEM P ARAM ETER SETT INGS 234 SYSTEM ADMINISTRA TOR'S GUIDE B6.7 Other Parameters Other Parame ters - Exten sion Numb ering Plan Used to spe cif y t he exten sion numb e rs of the PB X so th at th e VPS is able to rec ogn i ze th e dialed e xtensi on as va li d. Th is setting pr omote s t he call han dli ng of [...]

B6 SYST E M AD MINISTRATION - SYSTEM P ARAM ETER SETTINGS SYSTEM ADMINISTRA TOR'S GUIDE 235 Ta b l e 5 4 Parame ter V alue Range (Def ault) Description/Fun ction Numbering Plan 1-16 2-5 digi ts consist ing of 0-9, X (Numberin g Plan 1:1 XX Numbering Pl an 2-16: None ) Spe cifies the first 1 or 2 digi ts of th e PB X exten si on numbers. Up to [...]

B6 SYST E M AD MINISTRATION - SYSTEM P ARAM ETER SETT INGS 236 SYSTEM ADMINISTRA TOR'S GUIDE Other Parame ters - Dialing Parame ter T o select Dial ing P arameter , follow the menu p ath as shown: System Administrat ion T op Menu - 1 - 5 - 7 - 2 T able 55 Paramete r V alue Range (Default) Des cription/Functi on Number of Digits to Acces s Outs[...]

B6 SYST E M AD MINISTRATION - SYSTEM P ARAM ETER SETTINGS SYSTEM ADMINISTRA TOR'S GUIDE 237 Other Parameters - Message W ait ing Notif ication The follo wing paramete rs are used t o control the handling of message w aiting not if ication calls . Outgoing Ca ll Setup Sequence Up to 12 digit s consist ing of 0-9, , #, F , R, S, T , W (T) Specif[...]

B6 SYST E M AD MINISTRATION - SYSTEM P ARAM ETER SETT INGS 238 SYSTEM ADMINISTRA TOR'S GUIDE Other Parame ters - External Message De livery Used to con trol the han dling of Ex ternal Mes sage Deli v ery calls. Messag e W ait ing Lamp Por ts Port No. (1, 2) Specif ies th e port nu mbers u sed fo r the Me ssage W aiting Noti ficati on La mp fea[...]

B6 SYST E M AD MINISTRATION - SYSTEM P ARAM ETER SETTINGS SYSTEM ADMINISTRA TOR'S GUIDE 239 T o sel ect the Exte rnal Messa ge Deliv ery , follow the menu path as sho wn: System Adminis tration T op Menu - 1 - 5 - 7 - 4 Ta b l e 5 7 Par amet er V al u e R ang e (Def ault) Description/Funct ion Retry T imes 0-9 ti mes (3) Specif i es the number[...]

B6 SYST E M AD MINISTRATION - SYSTEM P ARAM ETER SETT INGS 240 SYSTEM ADMINISTRA TOR'S GUIDE Other Parameter s - Call Hold Other Parame ters - Rotary T elephone S ervice F or cal lers who are c alli ng from rot ary te lep hones ( unable to inpu t DTMF signa ls) or who are unable t o properly re spond to VPS gu idance, this parameter spe cifi e[...]

B6 SYST E M AD MINISTRATION - SYSTEM P ARAM ETER SETTINGS SYSTEM ADMINISTRA TOR'S GUIDE 241 Other Parameters - Intercom P aging Parameter Intercom P aging is a PBX feature t hat make s it possibl e to page the caller's p arty thr ough telephone speakers . T o utilize this f eature, the PBX must hav e the In tercom Pag ing feature av ailab[...]

B6 SYST E M AD MINISTRATION - SYSTEM P ARAM ETER SETT INGS 242 SYSTEM ADMINISTRA TOR'S GUIDE T able 60 Paramete r V alue Range (Default) Des cription/Functi on Interc om Pa gi n g Sequence Up to 12 di gits con- sisting o f 0-9, , # and sp ecial codes (FXW ) Specif ies t he intercom pa ging sequence r equired by the PBX. It c an be programmed u[...]

B6 SYST E M AD MINISTRATION - SYSTEM P ARAM ETER SETTINGS SYSTEM ADMINISTRA TOR'S GUIDE 243 Other Parameters - F ax Management The VPS can be programmed to automaticall y transfer incoming f ax calls t o a fax e xtension . A max im um of 2 fax exten sion s c an be s pecified as the de sti na tion f or the Automa tic Fax T ran sfer . If the mai[...]

B6 SYST E M AD MINISTRATION - SYSTEM P ARAM ETER SETT INGS 244 SYSTEM ADMINISTRA TOR'S GUIDE Fax No Answer Ti m e 5-60 s (10) Speci fies the length of t ime (in seconds ) the VPS must wait before taking other action whe n there is no answer at eithe r fax exten sio n. Note : This ti mer a pp lies t o the fax call t hat ha s been transf erred t[...]

B6 SYST E M AD MINISTRATION - SYSTEM P ARAM ETER SETTINGS SYSTEM ADMINISTRA TOR'S GUIDE 245 Other Parameters - Di sconnect Parameter T o sel ect the Disc onnect P ar ameter , follow t he menu path as s hown: System Adminis tration T op Menu - 1 - 5 - 7 - 9 Ta b l e 6 2 Paramet er V alue Range (Defa ult) Description/Func tion Maximum Silence T [...]

B7 SYST E M AD MINISTRATION - HARD W ARE SE TTIN G S 246 SYSTEM ADMINISTRA TOR'S GUIDE B7 SYSTEM ADMINISTRA TION - HARD W ARE SETTINGS F or Sys tem Adminis tration (syste m setu p, mail box setu p, and s yst em diagnos is) an RS-232C terminal must be connect ed to the serial int erface o f the VPS. B7.1 RS-232C Parameters System Admini stratio[...]

B7 SYSTEM ADM INIS TRATION - HARD W ARE SETTINGS SYSTEM ADMINISTRA TOR'S GUIDE 247 B7.2 Port Setting P ort Setting Menu Note The port ass ignment proc edure fo r P ort 2 is th e same as P ort 1. T o sel ect P ort Setting, f ollow the menu path as shown : System Adminis tration T op Menu - 1 - 6 - 2 T o sel ect the P ort Setting Menu for P ort [...]

B7 SYST E M AD MINISTRATION - HARD W ARE SE TTIN G S 248 SYSTEM ADMINISTRA TOR'S GUIDE B7.3 PBX Inte rface Parameters Three sep arate paramet ers are used t o program the VPS fo r optimal signal ing and perfor mance with the PBX. Dialing P arameters These par ameters speci fy ho w the VPS will initiate a nd control ca ll transf ers, setup outg[...]

B7 SYSTEM ADM INIS TRATION - HARD W ARE SETTINGS SYSTEM ADMINISTRA TOR'S GUIDE 249 T able 66 PBX T ype Other Manufactur ers KX-T serie s T308/ T616 T1232 T96 T336 TD816/1232/ 308 T A series Inte gration Mod e None None None None None None *1 DPT Non e *2 APT Inband Inband I nband Inband Inband Inband Operato r T ransfer Sequence FX FTX FTX FTX[...]

B7 SYST E M AD MINISTRATION - HARD W ARE SE TTIN G S 250 SYSTEM ADMINISTRA TOR'S GUIDE *1 When your KX-TD s eries telephon e system is in DPT Integr ation mode. *2 When your KX-T A624 tel ephone system is i n APT Inte gration mode. N/A Not av ailable —N o t n e e d e d T able 67 Parame ter V alue Range (Default) Desc ription/Funct ion Integr[...]

B7 SYSTEM ADM INIS TRATION - HARD W ARE SETTINGS SYSTEM ADMINISTRA TOR'S GUIDE 251 T o program t he follo wing 10 Par ameters on th e follo w ing page , use the Speci al Commands and Dial Codes l isted belo w . Up to 12 digit s can be set for each parameter . D: Disconnec ting F: Hook Flash R: Ringback T one Detection S: S ile nce D etec tion [...]

B7 SYST E M AD MINISTRATION - HARD W ARE SE TTIN G S 252 SYSTEM ADMINISTRA TOR'S GUIDE Inband Signal ing Parameters These para mete rs are use d if th e PBX sen ds DTMF tones t o t he VPS t o ind icate th e st at e of a call (b usy , ans wered, disco nnected, etc.) . The inte gration Mod e must be set to "I nband." If PBX type is set[...]

B7 SYSTEM ADM INIS TRATION - HARD W ARE SETTINGS SYSTEM ADMINISTRA TOR'S GUIDE 253 Note Default val ues in the abo ve table var y depending on the se ttings of "PBX type" and "Inba nd Integrati on" (PBX Inte rface P arameters). F orward to VM Busy (7) Sent to the V PS if t he cal led exte nsio n is for warded to a voice ma [...]

B7 SYST E M AD MINISTRATION - HARD W ARE SE TTIN G S 254 SYSTEM ADMINISTRA TOR'S GUIDE The Di git Translat ion T a ble is used t o transl ate t he Follow On ID Sig nal fr om the PBX in to the proper c odes for th e VPS. This tran slation ta ble is onl y ef fecti ve for the inco ming signal . Digit T ranslation T able P arameters T o select the[...]

B7 SYSTEM ADM INIS TRATION - HARD W ARE SETTINGS SYSTEM ADMINISTRA TOR'S GUIDE 255 Ta b l e 7 2 Parame ter V alue Range (Def ault) D escript ion/Function Ta b l e 1-8 Input digit Up to 8 dig its cons isti n g of 0-9, , #, A-D (None) Do not assi gn more than 1 co de to an incoming sign al. If this oc cu rs , the s yst em will take t he first as[...]

B7 SYST E M AD MINISTRATION - HARD W ARE SE TTIN G S 256 SYSTEM ADMINISTRA TOR'S GUIDE[...]

SYSTEM MANA GER'S GUI DE 257 Appendix C SYSTEM MAN A GER'S GUIDE[...]

C1 ACCESSING THE SYSTE M MANA GER'S MA ILB OX 258 SYS TEM MA N A GER'S GU I DE C1 A CCESSING THE SYSTEM MAN A GER'S MAILBO X The System Mana ger's Mailbox must be accessed b efore an y System Manager t ask can be performe d. Three items of informatio n must be kno wn before acce ssing the Syst em Manager's Mailbox — th e [...]

C2 SETTING UP MA ILB OXES SYSTEM MANA GER'S GUI DE 259 C2 SETTING UP MAILBO XES The Syst em Manager's pri mary funct ion is to cr eate mailbox es for new Sub scribers and to mainta in system or ganizat ion by del eting unneede d passwords and mailbox es. Note While t he System Admini strator prog rams via a co mputer , the System Ma nager[...]

C2 SETTIN G UP MA ILBO XES 260 SYS TEM MA N A GER'S GU I DE 6. Pre ss [2] to acc ept the e ntry . 7. As ea c h parame ter is p layed: a) Pre ss [1] to enter the ne w paramete r or [2] to lea ve the parameter unchanged. b) Enter t he pa ramete r a nd Pre ss [1] . c) Conf irm the ne w parameter i s correct an d Press [2] to accept it. 8. The All[...]

C2 SETTING UP MA ILB OXES SYSTEM MANA GER'S GUI DE 261 2. Pres s [6] for Other Feat ures. 3. Pres s [1] for the Mailbo x Setup. 4. Pres s [3] for reset P asswo r d. 5. Ty p e the mailbox number . 6. Pres s [1] to delete th e passwo rd.[...]

C3 SETTING COS (CLASS OF SER VICE) P ARAMETERS 262 SYS TEM MA N A GER'S GU I DE C3 SETTING COS (CLASS OF SER VICE) P ARAMETERS Class of Service def ines the set of VPS services a v ailable to Subscr ibers. A maximum of 64 Class of Servi ces can be establishe d. Each Class of Service can be se t using the telephon e. COS No. 63 and No. 64 are a[...]

C3 SETTING COS (CLA SS OF SER VICE) P ARAMETERS SYSTEM MANA GER'S GUI DE 263 1. Log in the Main Menu. 2. Pres s [6] for Other Feat ures. 3. Pres s [2] to set the Cl ass of Servic e. 4. Ty p e the Class of Serv ice Number (1-64) . P ersonal Greeting Length New Message Retention Ti m e Sa ved M essage Retention T ime Message Length 5. a) The cur[...]

C3 SETTING COS (CLASS OF SER VICE) P ARAMETERS 264 SYS TEM MA N A GER'S GU I DE Number of Messages T otal Message Time Message Retrie val Order Message Scanning with Inf ormation Play System Pr ompt after Personal Gr eeting Status Call W aiting on Busy Status 9. a) The curren t setting i s played. Pr ess [1] to chang e the curr ent number . b)[...]

C3 SETTING COS (CLA SS OF SER VICE) P ARAMETERS SYSTEM MANA GER'S GUI DE 265 Message Cancel for Liv e Call S cr een ing Dir ect M ailbox Access Status Intercom P aging Gr oup Number Subscr iber Service Prompt Mode Number of Caller IDs f or Personal Caller Name Announcement 15. a) The current setting i s played. Pr ess [1] to ch ange the sett i[...]

C3 SETTING COS (CLASS OF SER VICE) P ARAMETERS 266 SYS TEM MA N A GER'S GU I DE Play P ersonal Gr eeting f or Caller ID Caller ID Screening Message Notif ication Status 20. a) The cu rrent sett ing is playe d. Press [1 ] to chang e the setti ng (enable or disable). b) Conf irm the en try is corr ect and Pr ess [2] to accept it. 21. a) The cu r[...]

C3 SETTING COS (CLA SS OF SER VICE) P ARAMETERS SYSTEM MANA GER'S GUI DE 267 External Message Deli very Status A uto Fo rwarding Status 23. a) The current sett ing is p layed. Pr ess [1] to change t he set ting ( enable or dis able). If the Ext ernal Messag e De livery Statu s is en able d, set the pr ompt mo de fo r re ceiving External De liv[...]

C4 SETTING THE SYSTEM CLOC K 268 SYS TEM MA N A GER'S GU I DE C4 SETTING THE SYSTEM CLOCK The s y stem clock can be set di rectly from the te leph on e. It i s i mpo rta nt to s et the exact time because Message W aitin g Notific ation, Extern al Message De liv ery , redi aling and res cheduling of Exter nal Message Deli very , and Automat ic [...]

C5 CHEC KING SYSTE M USAGE (SYSTEM R EPORTS) SYSTEM MANA GER'S GUI DE 269 C5 CHECKING SYSTEM USA GE (SYSTEM REPOR TS) Eight Sy st em Repor ts can be ge nerated to he lp monitor th e VPS o per at ing status. The re port s are sent from the RS-232C po rt to ei ther a print er or a termin al. The Syste m Administrato r is also able to output Sys [...]

C5 CHEC KING SYSTEM USAGE (SYSTE M R EPO R T S) 270 SYS TEM MA N A GER'S GU I DE to speci fy the mailbox ra nge 101 through 209, enter 101 i n Step 5 and 209 in Step 6. Note Whi le the Syst em A dmini stra tor p rogr ams v ia a c ompu ter , a Sy stem Repo rt wi ll not be generated . The System Rep ort starts t o be genera ted after th e System[...]

C6 DELIVERIN G MESSAGES SYSTEM MANA GER'S GUI DE 271 C6 DELIVERING MESSA GES There are 2 methods of deli vering mess ages. The distri bution s of each messag e can also be checke d. Delivering Messages to All Mailboxes (Broadcasting Messages) An identi cal message c an be deli ve red to all VPS Subscribers a t the same t ime. This proce dure i[...]

C6 DELIVERI NG MESSA GES 272 SYS TEM MA N A GER'S GU I DE 5. Pre ss [2] to acc ept the number if it is co rrect. Note Add mailbo x numbers by Press ing [2]. Revie w the mailing l ist by Pressing [ 3] and cancel mess age transf er by Pres sing [ ]. 6. Pre ss [1] to re cord a message. 7. Record the message at the tone and Pr ess [1] . 8. Pre ss [...]

C7 CUSTOMIZING THE SYSTE M M ANA GER'S MAILBOX SYSTEM MANA GER'S GUI DE 273 C7 CUST OMIZ ING THE SYSTEM MAN A GER'S MAILBO X In order t o ensure system securi ty , a password must be estab lished consi sting of up to 8 numeric cha racters. An yone re questing acce ss to the Sys tem Manager's se rvice will b e required to enter t[...]

C8 LISTENIN G TO SYSTEM MAN AG ER MESS A GES 274 SYS TEM MA N A GER'S GU I DE C8 LISTENING T O SYSTEM MAN A GER MESSA GES 1. Log in the Main Me nu. 2. The VPS plays the number of ne w messages. Pr ess [1] to li sten to the me ssages. 3. The VPS plays each messa ge wit h the send er i dent i f ied along wit h when the message wa s recorded . Pr[...]

MESSA GE MANA G ER'S GUIDE 275 Appendix D MESSA GE MAN A GER'S GUIDE[...]

D1 ACCESSING THE MES SAGE MANA GER'S MAIL BOX 276 MESSA GE MANA G ER'S GUIDE D1 A CCESSING THE MESSA GE MAN A GER'S MAILBO X The Message Manager's Mailbox must be accessed b efore an y Message Mana ger task ca n be performe d. Three items o f informat ion are requ ired before accessing the Message Manager's Mailbox — th e[...]

D2 MANA GING THE GENERAL DELIVE RY MAILBO X MESSA GE MANA G ER'S GUIDE 277 D2 MAN A GING THE GENERAL DELIVER Y MAILBO X One of the M essage Manager 's function s is to ch eck the Genera l Deli ver y Mailbox for message s and transf er them to the app ropriate mailbox. This c an be done a t an y time usi ng the telephone . Listening to Mes[...]

D2 MANA GING THE GENERAL DELIVERY MAILBO X 278 MESSA GE MANA G ER'S GUIDE 3. The VPS plays the f irst (ne xt/las t) message. Pre ss [7] to transfer t he message. 4. Ty p e the destina tion mailbox number . 5. Pre ss [2] to acc ept the number . 6. Pre ss [2] to tr ansfer with comment. Note Messages can be tr ansferre d without commen t by Press[...]

D3 SETTING UP MESS A GE W AITIN G NOTIFICA TION MESSA GE MANA G ER'S GUIDE 279 D3 SETTING UP MESSA GE W AITING NO TIFICA TION The VPS is able to noti fy the Message Manager that unplayed me ssages are w aiting in t he Message Manage r's Mailbox. T wo types of Mes sage W aiting Notif i cation are a v ailable — Notif ication b y Message W[...]

D3 SE TTING UP ME SSAGE W A ITIN G NO TIFICATION 280 MESSA GE MANA G ER'S GUIDE • [3] Not Use ( disabled whol e day) Assigning Notif ication Numbers Up to 3 telepho ne or beepe r numbe rs can be set for message notif i ca ti on. The 0 to 9 ke ys, t he tone/pul se swit ch, and t he beepe r Call back Nu mber Displ ay Entr y Code [X] a re used [...]

D4 CUSTOMIZING THE MESSAGE MANA GER'S MAILB OX MESSA GE MANA G ER'S GUIDE 281 D4 CUST OMIZ ING THE MESSA GE MAN A GER'S MAILBO X The Messa ge Manager i s able t o customiz e the Mess age Manage r's Mail box by speci fying t he passw ord and the e xtensio n numbers of Operator 1, 2, and 3. Note While t he System Admini strator pr[...]

D4 CUSTOMIZIN G THE MESSAGE MANA GER'S MAILBOX 282 MESSA GE MANA G ER'S GUIDE 9. Repeat the Ste ps 6-8 to as si gn t he e xten si on fo r t he d ay and night modes for ea ch operato r .[...]

D5 SETTING THE SYSTE M C LOCK MESSA GE MANA G ER'S GUIDE 283 D5 SETTING THE SYSTEM CLOCK The system c lock can be set directly from the te lephone. It i s important t o set the e xact t ime because M essage W a iting Notifica tion, Extern al Message Deli ver y , redi aling and re scheduling of Externa l Message Del iv ery , and Automa tic Mess[...]

D6 RE COR DING MESS AGES 284 MESSA GE MANA G ER'S GUIDE D6 RECORDING MESSA GES The Mess age Manager is r esponsible f or recordin g v arious syst em messages (spe cifi cally: menus, v oice labels , user prompts, and system ca ller names). He is respons ible for mai ntaining the fo llowing: • Company Gr eetings - Up to 32 company b usiness or[...]

D6 RECORDING MESSAGES MESSA GE MANA G ER'S GUIDE 285 Record ing Menus and V oice L abels 1. Log in the Main Menu. 2. Pres s [5] to modify messages. 3. Select t he desired numbe r to be re corded. • [1] R ecor d the Compa ny Gr eeting . * 1 • [2] R ecor d the Compa ny Name. * 1 • [3] R ecor d the Dep artment Diali ng Menu. • [4] R ecor [...]

D6 RE COR DING MESS AGES 286 MESSA GE MANA G ER'S GUIDE Recording User Prompts 1. Log in the Main Me nu. 2. Pre ss [5] to modi fy messages . 3. Pre ss [6] to modify u ser prompts. 4. Pre ss [1] to ch ange Use r Prom pt 1, or [2] to change User Prompt 2. 5. T o change s pecif ied prompts , go to Step 6. T o change a ll prompts in a ro w without[...]

D6 RECORDING MESSAGES MESSA GE MANA G ER'S GUIDE 287 b) Enter the pr ompt number fr om which you wa nt to change. (There is a complete list of modif iable pr ompts at th e end of this section.) c) The VPS pla ys the prompt nu mber . d) Pr ess [1] to change the prompt . Note • Press [2 ] to go to Step 7g. • Pres s [3] to turn off the pr omp[...]

D6 RE COR DING MESS AGES 288 MESSA GE MANA G ER'S GUIDE Note • Press [2] to accept the current na me. - Return to Step 4. • Press [3] to erase t he current name. - Return to Step 4. 6. Record the name at the tone and Pr ess [1] . 7. The VPS plays the recorded name. Press [ 2] to accept it . Note • Press [1] to chang e the recorded name. [...]

D7 LIST OF MODI FIABLE PR OMPTS MESSA GE MANA G ER'S GUIDE 289 D7 LIST OF MODIFIABLE PR OMPTS The tabl e b elo w sho ws the modif iable prompts. Recor d prompts as Us er 1 or User 2 . Some of the modif iable p rompts are listed a long with thei r linke d prompt number . In order to mak e certain sentences in 1 vo ice, reco rd the relat ed prom[...]

D7 LIST OF MODIFI ABLE PR OMPTS 290 MESSA GE MANA G ER'S GUIDE 17 at [ 17] [594], [ 17] [304], [ 432], [ 17] [323], [ 17], [197], [25 9] [323], [ 17], [197], [25 8] [158], [ 379], [ 17] [318], [ 17] [305], [ 816], [ 17] [159], [ 17] [318], [ 17], [197], [25 9] 18 (number) atte mpts were b usy [ 18] 19 (number) atte mpts were no an swer [ 19] 2[...]

D7 LIST OF MODI FIABLE PR OMPTS MESSA GE MANA G ER'S GUIDE 291 36 Call trans ferred from th e voi ce proc essi n g syst em [ 36] 37 CALLB A CK NUMBER [ 37] 38 Caller ID (n umber) [ 38], [252] [ 38], [253] 39 Caller ID number a nd caller name deleted [ 3 9] 40 Caller ID number en tries for this box are ful l, th ere a re 30 en trie s fo r cal l[...]

D7 LIST OF MODIFI ABLE PR OMPTS 292 MESSA GE MANA G ER'S GUIDE 58 Cover ing ext ension not assig ned [ 58] 59 Cover ing e xtension tr ansfer disa bled [ 59] 60 Cover ing ext ension transfe r enabled [ 60] 61 Custom service menu [ 61] [ 61], [1 54] 62 Custom service number (number) [ 62] 63 Date is (date) [ 63] 64 Day mode fi rst operat or&apos[...]

D7 LIST OF MODI FIABLE PR OMPTS MESSA GE MANA G ER'S GUIDE 293 79 Devi ce notif i cation for unr ecei ved message en abled [ 7 9] 80 Devi ce number is (number) [ 80] 81 DIAL TONE [ 81] 82 digits [41 1], [822], [ 82] [411], [822], [ 82 ], [820] [121], [822], [ 82 ] 83 Direct mail box access dis abled [ 83] 84 Direct mail box access ena bled [ 8[...]

D7 LIST OF MODIFI ABLE PR OMPTS 294 MESSA GE MANA G ER'S GUIDE 107 Ente r 1 for AM, or 2 for PM [107] 108 Ente r a class of service numbe r from 1 to 6 4 [108] 109 Ente r a group numb er from 1 to 9 [109] 110 Ente r a group numb er , 1 thro ugh 4 [110] 111 Ente r a mailbox li st number [111] 112 Ente r a message le ngth from 1 to 6 minutes [ 1[...]

D7 LIST OF MODI FIABLE PR OMPTS MESSA GE MANA G ER'S GUIDE 295 127 Enter the day , follo wed by the hash sign [127 ] 128 Enter the day , follo wed by the po und sign [128 ] 129 E nter th e delay time, fo llowed by th e hash sig n [12 9] 130 E nter th e delay time, fo llowed by th e pound sign [130] 131 Enter the des tinatio n mailbox number [1[...]

D7 LIST OF MODIFI ABLE PR OMPTS 296 MESSA GE MANA G ER'S GUIDE 144 Ente r the operator' s extensi on number [144] 145 Ente r the o wner's e xten sion number [145] 146 Ente r the prompt nu mber [146] 147 Ente r the telep hone number and w ait T o insert a pause or spe cial co mmand, enter the partial number and w ait for the op tions [...]

D7 LIST OF MODI FIABLE PR OMPTS MESSA GE MANA G ER'S GUIDE 297 162 Exter nal message deli very di sabled [162] 163 Exter nal message deli very en abled [ 163] 164 F AX messages [824], [16 4] 165 FEBR U AR Y [16 5] 166 FIFTEEN [166] 167 FIFTEEN [HOUR] [167] 168 FIFTEEN [MI NUTE] [168] 169 FIFTEENTH [16 9] 170 FIFTH [170] 171 FIFTY [171] 172 FIF[...]

D7 LIST OF MODIFI ABLE PR OMPTS 298 MESSA GE MANA G ER'S GUIDE 192 First telephone numbe r is (telephone numb er) [192] 193 First telephone number is not assi gned [193] 194 FIVE [194] 195 FIVE [HOUR] [ 195] 196 FIVE [MINUTE] (O WE FIVE) [196] 197 for [197] [323], [ 17], [197], [25 9] [323], [ 17], [197], [25 8] [318], [ 17], [197], [25 9] 198[...]

D7 LIST OF MODI FIABLE PR OMPTS MESSA GE MANA G ER'S GUIDE 299 208 F or help, pr ess 0 [14 9], [208] [149], [665], [208 ] [717], [706], [679], [ 726], [753], [ 208] [717], [706], [679], [ 753], [208] [143], [208] [141], [208] [148], [208] [148], [664], [208 ] [142], [208] [140], [208] 209 F or inter view ma ilbox management, press 1 [209] 210 [...]

D7 LIST OF MODIFI ABLE PR OMPTS 300 MESSA GE MANA G ER'S GUIDE 228 FOR TY SIX [228] 229 FOR TY SIX [MINUTE] [229] 230 FOR TY THR EE [ 230] 231 FOR TY THR EE [MINUTE] [231] 232 FOR TY TWO [232] 233 FOR TY TWO [MINUTE] [233] 234 F orwardin g mailbox number is (mailbo x number) [234] 235 F orwardin g mailbox number is n ot assi gned [235] 236 F o[...]

D7 LIST OF MODI FIABLE PR OMPTS MESSA GE MANA G ER'S GUIDE 301 254 Group membe r deleted [254] 255 Group n ame erased [255] 256 Group n ame not recorde d [256] 257 Group n umber (numb er) [257] 258 has be en erased , because messag e retent ion time e xpired [323], [ 17], [ 197], [258] 259 has no t been rec eiv ed [323], [ 17], [197 ], [259] [[...]

D7 LIST OF MODIFI ABLE PR OMPTS 302 MESSA GE MANA G ER'S GUIDE 275 If you w ant me to call back later , press 3 [268], [ 711], [690], [2 75] 276 If you w ould lik e to hold, pre ss 1 [276], [392] 277 Incorr ect entr y [277] 278 Intercom pa ging disable d [278] 279 Intercom pa ging enabled [279] 280 Intercom pa ging group number is (number) [ 2[...]

D7 LIST OF MODI FIABLE PR OMPTS MESSA GE MANA G ER'S GUIDE 303 300 Mess age cancel fo r li ve call screening disable d [300] 301 Mess age cancel fo r li ve call screening enabled [30 1] 302 Mess age deli v ery cancele d [302] 303 Mess age erased [30 3] 304 Mess age for ( name) [304], [432], [ 17 ] 305 Mess age from (n ame) [30 5], [816], [ 17][...]

D7 LIST OF MODIFI ABLE PR OMPTS 304 MESSA GE MANA G ER'S GUIDE 322 Messa ge scanning wit h informat ion is enable d [322] 323 Message s ent on (date) [323] , [ 17], [197], [259] [323], [ 17], [197], [25 8] 324 Message t o (name) [324], [ 31] 325 Message t ransferred via (mail box numb er) [325], [ 12] 326 Message w aiting lamp notif icat ion d[...]

D7 LIST OF MODI FIABLE PR OMPTS MESSA GE MANA G ER'S GUIDE 305 342 Night mode f irs t opera tor's ex te nsion is not a ssigned [342] 343 Night mode second opera tor's ex tension is (ex tention n umber) [343] 344 Night mode second opera tor's ext ension is not assigned [344] 345 Night mode third ope rator's e xtension is (e [...]

D7 LIST OF MODIFI ABLE PR OMPTS 306 MESSA GE MANA G ER'S GUIDE 368 No lett ers ha ve bee n specif ied [368] 369 No messages to ver ify [369] 370 No more mess ages [370] 371 No one spe cifi ed by this number [371] 372 No pre viou s message [372] 373 No questi on record ed [373] 374 NO VEMBER [374] 375 O'CLOCK [375] 376 OCTOBER [376] 377 of[...]

D7 LIST OF MODI FIABLE PR OMPTS MESSA GE MANA G ER'S GUIDE 307 392 Other wise, press 2 [676], [392] [697], [392] [532], [647], [392 ] [651], [392] [276], [392] [533], [647], [392 ] [654], [392] [720], [392] [653], [392] [ 42], [647], [392] [ 41], [647], [392] 393 Owner's ext ension is (e xten tion number) [39 3] 394 Owner's ext ensio[...]

D7 LIST OF MODIFI ABLE PR OMPTS 308 MESSA GE MANA G ER'S GUIDE 410 Please call (t elephone numb er) [410] 411 Please enter your call back number [411], [822] , [ 82] [411], [ 822], [ 82], [82 0] 412 Please enter your part y's ext ension [412] , [675] [412], [ 675], [202] [412], [ 674] [412],[6 74],[202] 413 Please enter your part y's[...]

D7 LIST OF MODI FIABLE PR OMPTS MESSA GE MANA G ER'S GUIDE 309 430 Quest ion era se d [430] 431 Quest ion number (number) [431] 432 rece i ved on (d ate) [304], [432 ], [ 17] 433 Reco rd caller name at the ton e [433] 434 Reco rd compan y name at the tone [434] 435 Reco rd greetin g at the tone [435] 436 Reco rd label at the tone [436] 437 Rec[...]

D7 LIST OF MODIFI ABLE PR OMPTS 310 MESSA GE MANA G ER'S GUIDE 454 seconds [454] [ 14], [4 54] [407], [ 454] 455 Sele ction Menu [455] 456 Sele ction menu era sed [456] 457 Sele ction menu is (selection menu) [457] 458 Sending r eport no w to termi nal or print er connected to RS- 232C port [458] 459 SEPTEMBER [459] 460 Set the answer le ngth [...]

D7 LIST OF MODI FIABLE PR OMPTS MESSA GE MANA G ER'S GUIDE 311 478 SEVENTY TW O [478] 479 SIX [47 9] 480 SIX [HOUR] [480] 481 SIX [MINUTE] (O WE SIX) [48 1] 482 SIXTEEN [482] 483 SIXTEEN [HOUR] [483] 484 SIXTEEN [MINUTE] [484] 485 SIXTEENTH [485] 486 SIXTH [486] 487 SIXTY [487] 488 SIXTY EIGHT [48 8] 489 SIXTY FIVE [489] 490 SIXTY FOUR [490] 4[...]

D7 LIST OF MODIFI ABLE PR OMPTS 312 MESSA GE MANA G ER'S GUIDE 505 Sorr y , there ar e no more mat ching name s [505] [505], [ 756] 506 Sorr y , there i s no space for recordin g [506] 507 Sorr y , th ere is no s pace for r eco rding in this mailbo x [507] 508 Sorr y , this fun ction is not av ailable [508], [ 415] [508] 509 Sorry , this group[...]

D7 LIST OF MODI FIABLE PR OMPTS MESSA GE MANA G ER'S GUIDE 313 526 TEN [526] 527 TEN [HOUR] [527] 528 TEN [MINUTE] [528] 529 TENTH [529] 530 Thank y ou [530] 531 Thank y ou for calling [531] 532 The ca llback numbe r is (telephon e number) [53 2], [647], [392] 533 The ca llback numbe r is not a ssigned [533], [647], [392] 534 The F AX transfer[...]

D7 LIST OF MODIFI ABLE PR OMPTS 314 MESSA GE MANA G ER'S GUIDE 550 THIR TEEN [HOUR] [550] 551 THIR TEEN [MINUTE] [551] 552 THIR TEENTH [552] 553 THIR TIETH [553] 554 THIR TY [ 554] 555 THIR TY [MINUTE] [555] 556 THIR TY EIGHT [556] 557 THIR TY EIGHT [MINUTE] [557] 558 THIR TY FIRST [558] 559 THIR TY FIVE [559] 560 THIR TY FIVE [MINUTE] [ 560] [...]

D7 LIST OF MODI FIABLE PR OMPTS MESSA GE MANA G ER'S GUIDE 315 579 This d evic e is for sche duled use [579] 580 This d evic e is not to be used [580] 581 This g roup has no member s [581] 582 This is a new mai lbox [582] 583 Th is is fo r messa ge man a ger [ 51] , [58 3] 584 T h is is fo r sy st em m anage r [ 51] , [584] 585 Th is is th e G[...]

D7 LIST OF MODIFI ABLE PR OMPTS 316 MESSA GE MANA G ER'S GUIDE 603 T o accept, press 2 [732], [ 603], [678], [6 14], [677] [738], [ 603] [647], [ 603] [732], [ 603], [678] [639], [ 603], [733] [647], [ 603], [661] [647], [ 603], [682] [647], [ 603], [733], [6 08], [692], [74 0], [693] [647], [ 603], [733], [6 08], [692], [74 0], [693], [691] [[...]

D7 LIST OF MODI FIABLE PR OMPTS MESSA GE MANA G ER'S GUIDE 317 615 T o answ er th e ca ll , pres s 1 Otherwise , press 2 and ha ng up [615] 616 T o assign or edit ma ilboxes , press 1 T o de lete ma ilboxes , press 2 T o reset mailbox passw ords, pre ss 3 [616] 617 T o call messa ge sender , press 1 T o recor d a message, p ress 2 [617] 618 T [...]

D7 LIST OF MODIFI ABLE PR OMPTS 318 MESSA GE MANA G ER'S GUIDE 629 T o change the depar tment dialin g menu, pres s 3 T o change the cust om service menu, press 4 T o change the v oice la bel, press 5 T o modify the user prompt, pr ess 6 T o change the sele ction menu, pr ess 7 T o change the syst em caller name announce ment, press 8 [629] 63[...]

D7 LIST OF MODI FIABLE PR OMPTS MESSA GE MANA G ER'S GUIDE 319 638 T o change the rec ipient' s name, pre ss 3 [641], [636], [638 ], [643] 639 T o change the sett ing, press 1 [639], [60 3], [733] 640 T o change the speci fied p rompt, press 1 T o change a ll prompts, pres s 2 [640] 641 T o change the telep hone number , press 1 [641], [6[...]

D7 LIST OF MODIFI ABLE PR OMPTS 320 MESSA GE MANA G ER'S GUIDE 650 T o clear all mail box usage count s, press 2 [751], [ 650] 651 T o continue holding, pr ess 1 [651], [392] 652 T o customize your mailb ox, press 3 [752], [ 745], [652], [7 42], [699], [67 0] [711], [ 663], [652], [6 49], [200], [21 2], [670] 653 T o delete all calle r ID numb[...]

D7 LIST OF MODI FIABLE PR OMPTS MESSA GE MANA G ER'S GUIDE 321 667 T o end record ing, hang up T o cancel your messag e, press , if you ha ve a touch tone p hone [667] 668 T o end record ing, hang up or press 1 for mo re featu res [668], [702] 669 T o end record ing, press 1 [669], [702] [669] [521], [669], [702 ] 670 T o end thi s call, press[...]

D7 LIST OF MODIFI ABLE PR OMPTS 322 MESSA GE MANA G ER'S GUIDE 678 T o erase and try aga in, press 3 [732], [603] , [678], [614] , [677] [732], [ 601], [678], [6 77] [732], [ 603], [678] 679 T o erase this message , press 3 [717], [706], [679] , [726], [753], [208] [717], [ 724], [706], [6 79], [726], [73 4], [683], [753], [ 698] [717], [ 706][...]

D7 LIST OF MODI FIABLE PR OMPTS MESSA GE MANA G ER'S GUIDE 323 688 T o generate sys tem servic e report, press 1 F or flash memory usa ge report man age m ent , pres s 2 F or por t usage repor t manage me nt, press 3 F or ma il box usa g e repo rt man age m ent , pres s 4 T o genera te mailbox parameter report, press 5 T o genera te call a cco[...]

D7 LIST OF MODIFI ABLE PR OMPTS 324 MESSA GE MANA G ER'S GUIDE 696 T o let the call er select pr ompt languag e, press 4 [ 759], [760], [761] , [696], [605] 697 T o make this mess age pri v ate, pres s 1 [697] , [392] 698 T o message scan, press 8 [717], [724], [7 06], [679], [72 6], [734], [683], [753], [ 698] [717], [ 724], [706], [6 79], [7[...]

D7 LIST OF MODI FIABLE PR OMPTS MESSA GE MANA G ER'S GUIDE 325 710 T o reach the cov ering e xtension , press 2 [710] 711 T o recei ve the message, press 1 [268], [71 1], [690] [268], [711], [690 ], [275] [711], [663], [648], [ 201], [210], [ 212], [670] [711], [663], [648], [ 201], [210], [ 670] [711], [663], [652], [ 649], [200], [ 212], [67[...]

D7 LIST OF MODIFI ABLE PR OMPTS 326 MESSA GE MANA G ER'S GUIDE 722 T o replay the pre vious mess age infor matio n, pr ess 1 T o play the ne xt message' s infor matio n, pr ess 2 T o play the message, press 3 [722] 723 T o replay the pre vious message, p ress 1 [723], [ 706], [703] 724 T o replay the pre vious message, p ress 1 twic e [71[...]

D7 LIST OF MODI FIABLE PR OMPTS MESSA GE MANA G ER'S GUIDE 327 734 T o rewi nd, press 5 [717], [725], [734 ], [683], [670 ] [717], [724], [706], [ 679], [726], [ 734], [683], [753], [698] [717], [724], [706], [ 679], [734], [ 683], [753], [698] 735 T o select cal ler select mode, press 1 T o selec t without message mode, press 2 T o selec t be[...]

D7 LIST OF MODIFI ABLE PR OMPTS 328 MESSA GE MANA G ER'S GUIDE 743 T o set the group di strib ution l ists, press 4 [637], [ 636], [634], [7 43] [637], [ 636], [634], [7 43], [628] 744 T o set up mailbox, pres s 1 T o set class of s ervice, pres s 2 T o set the clock, press 3 [744] 745 T o set up message w aiting noti f ication, press 2 [745] [...]

D7 LIST OF MODI FIABLE PR OMPTS MESSA GE MANA G ER'S GUIDE 329 757 T o turn of f the p rompt, press 3 [647], [75 0], [757] [714], [680], [757 ] 758 T o use for sched uling, pre ss 1 T o use con tinuously , press 2 T o use not at all, pre ss 3 [758] 759 T o use the syste m prompt, p ress 1 [759], [760], [761], [604 ] [759], [760], [761], [ 696][...]

D7 LIST OF MODIFI ABLE PR OMPTS 330 MESSA GE MANA G ER'S GUIDE 782 TWENTY FOUR [HOUR] [782] 783 TWENTY FOUR [MINUTE] [783] 784 TWENTY FOUR TH [784] 785 TWENTY NINE [785] 786 TWENTY NINE [MINUTE] [786] 787 TWENTY NINTH [787] 788 TWENTY ONE [788] 789 TWENTY ONE [HOUR] [789] 790 TWENTY ONE [MINUTE] [790] 791 TWENTY SECOND [ 791] 792 TWENTY SEVEN [...]

D7 LIST OF MODI FIABLE PR OMPTS MESSA GE MANA G ER'S GUIDE 331 811 Use ca ll wai ting on b usy signa l enabled [81 1] 812 Us e the hash sign key as a wild car d charact er [137], [81 2] 813 Use the poun d sign ke y as a wild card charact er [137], [81 3] 814 V e rifi cation dele ted [814] 815 w as erase d [15 7], [815], [ 24] 816 w as sent on [...]

D7 LIST OF MODIFI ABLE PR OMPTS 332 MESSA GE MANA G ER'S GUIDE [Linked Prompt s List] Subscriber Servic e Rece ive Me ss age 830 ZER O [830] 831 T o change the Compan y greeting, pres s 1. T o change the Company name, press 2. T o change the depar tment dialin g menu, pres s 3. T o change the cust om service menu, pres s 4. T o change the v oi[...]

D7 LIST OF MODI FIABLE PR OMPTS MESSA GE MANA G ER'S GUIDE 333 Message Scan Messa ge Deliv ery P ersonal Gr oup Distrib ution List Check Mailbox Dis tribu tion T able 76 [305] Messag e from (name) [816] was sent on (d ate) [ 17] at (time) T able 77 [594] This message will be deli ver ed on (day) [ 17] at (time) T able 78 [821] Y ou can ad d up[...]

D7 LIST OF MODIFI ABLE PR OMPTS 334 MESSA GE MANA G ER'S GUIDE Exter nal Message Deli very Message W aiting Not ifi cation Inter view Mailbox Management F ax Management T able 80 [158] External deli v ery mess age schedu led fo r (nam e) [592] This message i s from (name) [379] on (date) [377] of (compan y name) [ 17] at (t ime) [157] External[...]

Glossary 335 Glossary Altern ate Extension Gr oup T ra nsfer s the ca ll comi ng into th e extens ions in th is gro up foll o wi ng the seque nce spe cified by "Alter nate Extensi on T ransfer Sequence". APT Integration Digital I ntegra tion between t he KX-T A624 and the VPS. A uto Configura tion (A vaila ble wi th APT /DPT Integr ation [...]

336 Glossary Caller ID Call Routing (A v ailable wit h APT/DPT Inte gration only .) The VPS auto maticall y sends calls from pre- assigned Cal ler ID numbers to the de si red e xtensi on, mailbox (Sy st em Grou p Distrib ution List inc luded) or Custom Ser vice. Caller N ame Announcem ent (System/Pe rsonal) (A v ailable wit h APT/DPT Inte gration o[...]

Glossary 337 Direct Mailbox Access (A va ilable with APT/DPT Inte gration o nly .) A subscriber can enter hi s mailbox dir ectly when he cal ls the VPS from his e xtension. He does not ha ve t o enter an y specia l codes. Bu t his passw ord, if establ ished, must be entered. DPT Integration Digital i ntegra tion between the KX-TD816, the KX-TD12 32[...]

338 Glossary Hash Sign Same as Pound Sign. Hash Sig n is used in the Un ited Kingdom. HELP One of the utility comman ds. It list s all util ity commands wi th a brie f descript ion of each. Immediate Rep ly Allo ws the messa ge recei ver t o reply to a message without specifying t he ex tension number of the se nder . Inband Si gnaling The Fol low-[...]

Glossary 339 Ke y p a d All touch- tone ke ys on the telephon e. LCD Liquid cry st al dis p la y Liv e Call Scr eening (A vail a ble w ith AP T/D P T Integr ation onl y . ) The p ropr ieta ry tele p hone works l ike an answering mach ine. The sub scriber ca n hear the calle r through the speaker phone while the message is being reco rded. LO AD One[...]

340 Glossary Message Retention Time The amount of time the sys tem will stor e a message b efore delet ing the messag e. Message Retr iev al Order The order in which th e subscriber retrie v es message s: Last In Fi rst Out (LIFO) or First In First Out (FIFO). Message T ransfer Allo ws a subs criber to r eroute a messa ge to another mailbox unles s[...]

Glossary 341 Passw ord A number chose n by a subscr iber or a mana ger to prote ct access to the mailbo x. P ersonal Greetings A subscribe r can persona lize his mai lbox to greet callers. There are 3 k inds of Person al Greetings : (1) No Answer Greeting (2) Busy Sig nal Greeting (3) A f ter Ho urs G re eti ng Pe rsonal Greeting f or Caller ID (A [...]

342 Glossary Rotary T elephone A telephon e capable of p ulse dial only . Callers using a rotary telephone wil l be auto matica lly fo rwarde d to th e o pera tor or the Ge n eral D e liv ery Ma ilbo x. SA VE One of the utility commands. I t is used to sa ve VPS data to a personal compu ter . Scanning Messages Allo ws the subs criber to lis ten to [...]

Glossary 343 System Report Eight Syst em Reports ca n be acquired by the Syst em Administrato r or System Ma nager upon request. TIME One of the ut ility commands. I t is used to conf irm or set the t ime and data of th e VPS. T wo-W ay Recording (A va ilable with APT/DPT Inte gration o nly .) Allo ws a subscrib er to rec ord a con versat ion into [...]

344 Glossary[...]

Index 345 Index[...]

Index 346 A Alternate ex tension group 166 APT integration 166 Auto configur atio n 166 Auto forwardi ng 167 Automat e d attendant 167 B Beeper - calling a beeper 17 0 Broadcasting messages 167 Busy cov erage mode 167 C Call services 168 Call transfer st at us 168 Callback number entry 168 Caller ID call routing 168 Caller ID screening 168 Caller n[...]

Index 347 Q Quick setup 94 , 95 , 147 R Receive message 187 Rot ar y te lephon e servi c e 187 S Service access commands 188 Special feature authorization 188 Specifications 21 , 162 System administration 16 System administrator's guid e 191 System clock 188 System components 17 System man agement 16 System manag er's guide 257 System rep[...]

Printed in Japan PSQX2100XA KK0300CM2080 Copyright: This manual is cop yrighted by K yushu Matsushita Electric Co ., Ltd. (KME). Under the copyright laws , this manual ma y not be reproduced in any f or m, in whole or par t, without the pr ior written consent of KME and its licensee. K yushu Matsushita Electr ic Co ., Ltd. All Rights Reser ved. 200[...]