Panasonic KX-VC500 manual

Operating Manual HD V isual Communication Unit Model No. KX-VC500 Document V ersion: 2010-10 Thank you for purchasing a Panasonic HD Visual Communication Unit. Please read this manual carefully before using this product and save this manual for future use. In this manual, the suffix of each model number (e.g., KX-VC500 NA ) is omitted unless necess[...]

Introduction Feature Highlights DCE * 1 DCE * 1 Video camera Display Microphone Router Internet Router Microphone Video camera Display *1 DCE: Data Circuit-terminating Equipment Lifelike Visual Communication You can experience lifelike visual communication with smooth, high -quality video and clear stereo* 2 sound. *2 If using 2 or more microphones[...]

Selectable Video Source By connecting your computer or video camera to the KX-VC500, you can show your computer’s screen or video camera image to video conference call participants. (Page 49, Page 52) Encrypted Communication Packets sent for video conference calls can be encrypted to prevent packet leaks, tampering, or eavesdropping. Trademarks ?[...]

Precaution Notice for users in California This product contains a CR coin cell lithium battery that contains perchlorate material—special handling may apply . See www .dtsc.ca.gov/hazardouswaste/perchlorate 4 Operating Manual Document Version 2010-10 Introduction[...]

Table of Contents For Your Safety .. ...................................................................................... 7 For Your Safety .. ...............................................................................................................7 Before Operation .. ........................................................................[...]

Contacts and Settings .. ......................................................................... 58 Adding Contacts to the Contact List .. ........................................................................... 58 Registering a New Contact .. ........................................................................................... 58 Editin[...]

For Your Safety To prevent personal injury and/or damage to property, be sure to observe the following safety precautions. The following symbols classify and describe the level of hazard and injury caused when this unit is operated or handled improperly. W ARNING Denotes a potential hazard that could result in serious injury or death. CAUTION Denot[...]

To prevent fires, electric shock, injury, or damage to the unit, be sure to follow these guidelines when performing any wiring or cabling: a. Before performing any wiring or cabling, unplug the unit’s power cord from the outlet. After completing all wiring and cabling, plug the power cord back into the outlet. b. Do not place any objects on top o[...]

Unplug the unit from the AC outlet and have it serviced by qualified service personnel in the following cases: a. If the unit does not operate according to the operating instructions. Adjust only the controls that are explained in the operating instructions. Improper adjustment of other controls may result in damage and may require service by a qua[...]

CAUTION Power When the unit is not used over an extended period of time, take the batteries out of the remote control. Otherwise, the batteries may leak. Do not use the leaked batteries. When the unit is not used over an extended period of time, switch it off and unplug it. If an unused unit is left connected to a power source for a long period, de[...]

Notes about Operation Please pay attention to the following points when using this device: 1. Please contact your dealer for installing, upgrading, or repairing this device. 2. Do not forcefully hit or shake this device. Dropping or bumping this device can damage or break this device. 3. Do not place this device in a freezer or other location where[...]

Data Security We recommend observing the security precautions described in this section, in order to prevent the disclosure of sensitive information. Panasonic is not responsible for any damages caused by improper use of this device. Preventing Data Loss Keep a separate record of all information stored in the contact list. Preventing Data Disclosur[...]

Federal Communications Commission Requirements Federal Communications Commission Interference Statement This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is o[...]

Part Names and Usage Main Unit (Front) AB C D E FG H Power LED Shows the power status. The LED is red when the power is on and off when the power is off. Remote Control Signal Receiver Receives Remote Control signals. The maximum range of reception is approximately 8 m (26.2 ft) from front of the KX-VC500, and approximately 3 m (9.8 ft) from 20° o[...]

Main Unit (Back) RS-232C terminal This terminal is not available for use. MIC jack (Page 20) Used to connect the Boundary Microphone (optional). ( Page 17) Audio In L/R jack (Page 20) Used to connect general -purpose microphones (not for the Boundary Microphone). LAN jack (Page 20) Connect a LAN cable. Camera Control terminal This terminal is not a[...]

Remote Control Press to show the sub video camera’s images on your and the other party’ s display during a video conference call. When not on a video conference call, the sub video camera’s images are shown on your display only . (Page 53) Press to display/hide information about the other party , guide area and duration, during a call. (Page [...]

Boundary Microphone (Optional Accessory) Boundary Microphone (Proprietary cable included. Cable length: approx. 8.5 m [approx. 28 ft]) A B Part No.: KX-VCA001 MIC Mute button Press to mute your own voice so that other video conference call participants cannot hear you. (Page 46) LED Indicate the operational status of the Boundary Microphone. Red (o[...]

LED Patterns LEDs indicate the operational status of the KX-VC500, as follows: LED pattern Status Slow blue flashing • Starting up • Idle state Blue on • In a video conference call (including when dialing, receiving a video conference call, and being disconnected) Orange on • Self diagnosis is being performed. Orange flashing • Mismatch o[...]

• It takes about 7 seconds to return from screen standby mode. (The length of time may vary depending on the type of display you are using.) Document Version 2010-10 Operating Manual 19 Preparation[...]

Connecting the KX-VC500 This section describes how to connect the main video camera, display, microphone, LAN cable and power cord. T o each device T o a router T o grounded AC outlet T o a display A B C D F E Notice • Use only the included power cord. Note • Make sure to read the instruction manuals for all devices being connected. 1. Connect [...]

5. Insert the included power cord ( F ) into the AC IN terminal on the back of the KX-VC500. • Use only the included power cord. 6. Plug in the power cord into the power outlet. • Choose an outlet that is convenient for plugging/unplugging. System Layout Examples Display and Main Video Camera Place the display and main video camera at the same [...]

Display Microphone Microphone Microphone 4 m (13.1 ft) 4 m (13.1 ft) 4 m (13.1 ft) Display Microphone Microphone Microphone 4 m (13.1 ft) 4 m (13.1 ft) 4 m (13.1 ft) 4 m (13.1 ft) Microphone The range of each microphone (the radius of the circle with a microphone at the centre) varies according to the level of surrounding and the number of micropho[...]

Amplifier/Active Speaker Connection This section describes how to connect an amplifier/ active speaker. 1. Connect the amplifier/active speaker to the Audio Out L/R jack on the back of the KX-VC500 using a stereo pin plug cable. Note • Connect the amplifier/active speaker correctly, as follows: – Left channel ® L – Right channel ® R • For[...]

Turning the Power On/Off Note • Make sure that peripheral devices (e.g., display, main video camera) are turned on. 1 Press the [Power] button on the front of the KX-VC500. • The Power LED and all of the One-Touch Connection button LEDs turn on. Then, the One-Touch Connection button LEDs turn off, the Status LED starts flashing blue slowly, and[...]

Screen Display Home Screen (Idle Screen) Displayed when the power is turned on. Also displayed when the [Home] button is pressed on the KX-VC500 or on the remote control. A B C D F E Main Video Camera Image Displays the video from the main video camera. Unit Information Displays the KX-VC500’s name, IP address, maximum bandwidth and encryption st[...]

Menu Screen (Idle Screen) Displayed when [Menu] is pressed on the remote control. Displays operations you can perform and settings you can change. D C B A C E Main Video Camera Image Displays the video from the main video camera. Unit Information Displays the KX-VC500’s name, IP address, maximum bandwidth and encryption status. Guide Displays ope[...]

Video Conference Call Screen A C B E D G F Other party’s information When registered in the contact list: The other party’s name/group name is displayed. When not registered in the contact list: The other party’ s IP address is displayed. Network Status Indication This icon is displayed when the network is busy. The icon can be used as a meas[...]

Making a Video Conference Call You can make a video conference call using one of the following methods. Note • During a video conference call, you cannot perform the following operations: – Pressing [Menu] to display the Menu screen. – Pressing [Contact] to display the contact list screen. • Make sure that peripheral devices (e.g., display,[...]

4 When you want to end the call, press [End] . • The Home screen is displayed. Calling from the Home Screen (Operation with the Remote Control) 1 Press [Home] . • The Home screen is displayed. 3 2 1 4 2 With the dial keys, enter a One -Touch Connection number ( 1 to 5 ). • The information registered in the selected One-Touch Connection number[...]

Calling from the Menu Screen (Operation with the Remote Control) Note • From the Menu screen, you can make a video conference call using up to 99 speed dial numbers ( 1 to 99 ). (From the Home screen, you can make a video conference call using up to 5 One-Touch Connection numbers [ 1 to 5 ].) 1 Press [Menu] . • The Menu screen is displayed. 4 5[...]

Calling from the Contact List (2-party Conference/3-party Conference/4-party Conference) 1 Press [Menu] . • The Menu screen is displayed. 3 45 2, 3 1 2 Select "Contact List" using [ ][ ] and press [Enter] . • The contact list screen is displayed. The entries are grouped in the index tabs and displayed in alphabetical order of "Gr[...]

4 Press [Start] to start the call. 5 When you want to end the call, press [End] . • The Home screen is displayed. 32 Operating Manual Document Version 2010-10 Starting a Video Conference[...]

Calling by Entering an IP Address You can make a video conference call by entering the IP address of the party you want to call. 1 Press [Menu] . • The Menu screen is displayed. 45 1 3 2 2 Select "Manual Dial" using [ ][ ] and press [Enter] . • The input screen is displayed. Note • You can press [R] or [G] to switch the screen to th[...]

[G] : The screen will be switched to Input screen 3. • IP addresses will be cleared if you move to another input screen without pressing [Start] . 3 Enter the IP address. • If the IP address contains 1 or 2 digit numbers, enter these numbers as they are. Do not enter like [.001]. Example: The IP address is [192.168.0.1]. – Correct entry: [192[...]

Calling from the Call History You can make a video conference call from the call history. The call history is divided into outgoing and incoming calls. The last 30 video conference calls made and received are stored in the outgoing and incoming call history. Information such as the contact name or IP address, the date and time, the duration of the [...]

1 Press [Menu] . • The Menu screen is displayed. 45 2, 3 1 2 Select "Call History" using [ ][ ] and press [Enter] . • The outgoing call history screen is displayed. Note • The result of the video conference call is displayed in the "Call result" column as follows: • : The video conference call was established. • : The [...]

Answering a Video Conference Call Depending on your setting, you can either respond to a request to participate in a video conference call manually (manual answer) or automatically (automatic answer). ( Page 63) Note • Make sure that peripheral devices (e.g., display, main video camera) are turned on. When Manual Answer is Set When a video confer[...]

When Automatic Answer is Set When a video conference call is incoming the call will be automatically answered after one ring, and transmission then begins. 38 Operating Manual Document Version 2010-10 Starting a Video Conference[...]

Changing the Screen Layout during a 2-party Video Conference Call You can choose from 3 different screen layouts when taking part in a 2 -party video conference call. 1 Press [Layout] . • The screen will cycle through the available layouts each time you press [Layout] . – Layout 1 : The other party’s image is displayed full screen. – Layout[...]

Changing the Screen Layout during a 3-party Video Conference Call You can choose from 4 different screen layouts when taking part in a 3 -party (This Site, Site 1, Site 2) video conference call. 1 Press [Layout] . • The screen will cycle through the available layouts each time you press [Layout] . – Layout 1 : Image of Site 1 on the left and im[...]

Note • You can press [B] , [R] , or [G] to switch the screen layout to that button’s pre-assigned layout. The layout displayed by each button depends on the screen layout currently in use. Display Screen Layout Side by Side Layout 1 Site 1(2) Layout 2 (Site 1) 2 Layout 3 This Site Layout 4 Example: When using Layout 2 [B] : The screen layout wi[...]

Changing the Screen Layout during a 4-party Video Conference Call You can choose from 6 different screen layouts when taking part in a 4-party (This Site, Site 1, Site 2, Site 3) video conference call. 1 Press [Layout] . • The screen will cycle through the available layouts each time you press [Layout] . – Layout 1 : The images are displayed as[...]

Layout 1 Layout 2*¹ Layout 6 Layout 3 A: Site 1 B: Site 2 C: Site 3 D: This site Layout 4 Layout 5 BD AC A B C A D B C *1 Image edges are trimmed and the image is centered. Note • You can press [B] , [R] , or [G] to switch the screen layout to that button’s pre-assigned layout. The layout displayed by each button depends on the screen layout c[...]

Display Screen Layout Remote sites Layout 1 All Sites Layout 2 Site 1 Layout 3 Site 2 Layout 4 Site 3 Layout 5 This Site Layout 6 Example: When using Layout 3 [B] : The screen layout will be switched to Layout 1. [R] : The screen layout will be switched to Layout 2. [G] : The screen layout will be switched to Layout 6. • When using a secondary vi[...]

Adjusting the Volume You can adjust the volume during a video conference call. 1 Press [Volume (+/–)] . • The volume level bar is displayed at the bottom of the screen. 1, 2 2 Adjust the volume using [Volume (+/–)] . • Pressing [+] will increase the volume of the other party’s voice. • Pressing [–] will decrease the volume of the othe[...]

Muting the Microphone During a video conference call, you can mute the microphone so that your voice cannot be heard by the other party. You will be able to hear the other party’s voice, but they will not be able to hear you. Note • You can set the microphone(s) to be mute at the start of a received video conference call. (Page 63) Muting the M[...]

Reducing Microphone Noise You can reduce the amount of ambient noise picked up by the microphone (shuffling of papers, etc.) during a video conference call. When noise reduction is in effect, the volume level of voices may also be reduced. 1 Press [Y] . • "Whisper Mode [ON]" is displayed, and noise reduction is enabled. • Pressing [Y][...]

Adjusting the Tone You can adjust the tone during a video conference call. 1 Press [Tone ( / )] . • The tone control dialog box appears, and the current tone setting is displayed. 1, 2 2 Press [Tone ( / )] to select a tone setting. • "More Highs" : high-pitched sounds are amplified. • "Standard" : default sound. • "[...]

Displaying a Computer’s Screen You can display a computer’s screen on your display and to other parties by connecting the computer to the KX-VC500. This is convenient when explaining something on the computer’s screen while showing it to others, for example. DCE * 1 DCE * 1 Main video camera Computer Router Internet *1 DCE: Data Circuit-termi[...]

• The computer screen resolutions supported by the KX-VC500 are VGA (640 ´ 480), SVGA (800 ´ 600), and XGA (1024 ´ 768). SXGA (1280 ´ 1024) is not supported. For each resolution, the following settings are supported: Resolution Refresh Rate (Hz) VGA 60/72/75/85 SVGA 60/72/75/85 XGA 60/70/75/85 Displaying the Computer’s Screen You can switch[...]

Note • Pressing [Full Screen ] on the remote control will hide or unhide the other party’s information, duration, and guide displays. • While displaying your computer’s screen, the other party cannot press [PC] to display their own computer’s screen. • If a sub video camera is connected, you can also switch to the sub video camera image[...]

Displaying the Sub Video Camera’s Image When a sub video camera is connected to the KX-VC500, you can display the sub video camera ’s image on your display and to other parties. DCE * 1 DCE * 1 Main video camera Sub video camera Router Internet *1 DCE: Data Circuit-terminating Equipment Connecting the Sub Video Camera • Connect a video camera[...]

Displaying the Sub Video Camera’s Image You can switch the display from the main video camera to a sub video camera during a video conference call. 1 Press [Camera Sub] . • The sub video camera’s image is displayed. The image is also visible on the other party ’s display. Note • Pressing [Full Screen ] on the remote control will hide or u[...]

Note • On the Home screen, you can also display the sub video camera’s image on your display by pressing [Camera Sub ] . While the sub video camera ’s image is displayed, the KX-VC500 will not enter screen standby mode. To return to the Home screen, press [Camera Main] . 54 Operating Manual Document Version 2010-10 Displaying Other Video Sour[...]

Displaying a Still Image from the Sub Video Camera You can display a still image from the sub video camera during a video conference call. Note • Fix your sub video camera and the object so that the image is not blurred. 1 Press [Camera Sub] . • The sub video camera’s image is displayed. 1 4 3 2 2 Press [R] . • The still image from your sub[...]

Displaying the Connection Status You can confirm the connection status of the network and peripheral devices. 1 Press [Status] . • The connections status screen is displayed. An "X" mark is displayed next to any network or peripheral devices connection that is not in normal operation or not connected. Example: The Boundary Microphone co[...]

Displaying Unit Information 1 Press [Status] twice. • The unit information screen is displayed. 2 1 • The status of communication encryption is displayed under "Encryption" and the resolution for sending images is displayed under "Resolution (send)" . This information is not displayed when communication is not occurring. •[...]

Adding Contacts to the Contact List You can register the information of up to 99 contacts in the contact list. Note • If a video conference call is received while data is being entered, a dialog box to confirm if you answer a video conference call is displayed. Use [ ][ ] to select "Yes" or "No" and press [Enter] . • When &q[...]

3. Use [ ][ ] to select the following items for input: "Group/Site" : Enter a name for the video conference call (up to 24 characters). (Page 79) "Speed Dial" : Enter a speed dial number (1–99) . "Multi-Point" : Use [ ][ ] to select "2 sites" or "3 sites" . For "Site 1" / "Site 2&qu[...]

2. Use [ ][ ] to select "Contact List" and press [Enter] . • The contact list screen is displayed. 3. Use [ ][ ] to select the contact you want to delete. • You can use [ ][ ] to select the displayed tab. (Page 31) • You can use the numeric buttons of the remote control to select the displayed tab. (Page 31) 4. Press [R] . • A dia[...]

2. Use [ ][ ] to select "Call History" and press [Enter] . • The outgoing call history screen is displayed. 3. Use [ ][ ] to select the multiple-party entry you want to add as a multiple-party contact, and press [B] . • The contact list registration screen is displayed. 4. Use [ ][ ] to select the necessary items and input information[...]

Setting the Date and Time 1. Press [Menu] . • The Menu screen is displayed. 2. Use [ ][ ] to select "Settings" and press [Enter] . • The system settings screen is displayed. 3. Use [ ][ ] to select "Set Date/Time" and press [Enter] . • The date/time settings screen is displayed. 4. Use [ ][ ] to select the item and input i[...]

3. Use [ ][ ] to select "Sound Settings" and press [Enter] . • The sound settings screen is displayed. 4. Use [ ][ ] to select the following items for input: "Welcome Screen Vol." : Press [Enter] and use [ ][ ] to select the volume level ( "Low" , "Medium" [default] or "High" ) played at the start[...]

4.0Mbps , 5.0Mbps , 6.0Mbps , 7.0Mbps , 8.0Mbps , 9.0Mbps [default], 10.0Mbps ). Note • The maximum bandwidth during a video conference call adjusts to that of the party that has set the lowest bandwidth for the maximum bandwidth setting among all participating parties. • You cannot select a value that is higher than the maximum bandwidth set b[...]

– "Full HD" (default): The resolution of still images is Full HD. – "HD" : The resolution of still images is HD. Note • If the network has low bandwidth and a high rate of packet loss, selecting "HD" is recommended. For details, contact your dealer. • If the field frequency is different between parties in a vid[...]

Note • If the manual settings screen is displayed, press [B] to return to the auto settings screen. 5. Press [G] . • A dialog box to confirm the saving of settings is displayed. 6. Use [ ][ ] to select "Yes" and press [Enter] . • The system settings screen is displayed. Note • Depending on how many Boundary Microphones are connect[...]

When setting Boundary Microphones in a row perpendicular to the display: Connector Main video camera Speaker Speaker Display R ch L ch Mic 1 R ch L ch Mic 2 R ch L ch Mic 3 Mic 1: "Center stereo" Mic 2: "Center stereo" Mic 3: "Center stereo" When setting Boundary Microphones parallel with the display: Connector Main vi[...]

Making Remote Control Settings You can specify a remote control ID from 1, 2, or 3 for both the remote control and the KX-VC500. The KX-VC500 responds to signals from any remote control with the same remote control ID as itself. If you do not specify an ID, the KX-VC500 responds to signals from all remote controls. You can confirm the remote contro[...]

9. Use the following procedure to change the ID of the remote control. 1. Press and hold [·] and [#] at the same time. 2. Within 2 seconds after you release the buttons, press the number ( 1 to 3 ) corresponding to the ID that you specified for "Remote control ID" in step 4. – 1 : ID1 – 2 : ID2 – 3 : ID3 10. Press [Enter] . • The[...]

3. Press [ ] . • The next page is displayed. 4. Use [ ][ ] to select "Self Diag." and press [Enter] . • The self diagnosis screen is displayed with the dialog box. Note • You can hide or display the dialog box by pressing [B] . • Set the microphone at least 1 m (3.3 ft) away from the speakers. 5. Press [R] . • The self diagnosis[...]

Making Administrator Menu Settings Note • If a video conference call is received while data is being entered, data entry is interrupted and any unsaved data is lost. Logging in to the Administrator Menu 1. Press [Menu] . • The Menu screen is displayed. 2. Use [ ][ ] to select "Settings" and press [Enter] . • The system settings scre[...]

6. Use [ ][ ] to select "Yes" and press [Enter] . • The admin menu screen is displayed in the selected language. 7. Press [Home] . • The Home screen is displayed. Making Encryption Settings Note • Take care when changing encryption settings because doing so may cause you to become unable to communicate with other parties. • There [...]

2. Use [ ][ ] to select "Update Settings" and press [Enter] . • The update settings screen is displayed. 3. Use [ ][ ] to select the following items for input: "DNS Server Addr." : Enter the IP address of the DNS server. • If the IP address contains 1 or 2 digit numbers, enter these numbers as they are. Do not enter like [.0[...]

4. Use [ ][ ] to select "Update Software Now" and press [Enter] . • A dialog box to confirm the updating of your software is displayed. Note • Please carefully read and confirm the cautions in the dialog box before proceeding to the next step. 5. Use [ ][ ] to select "Yes" and press [Enter] . • The update is automatically [...]

3. Use [ ][ ] to select "Standby Setting" and press [Enter] . • The screen standby settings screen is displayed. 4. Enter the length of time ( 0 – 99 ) in minutes until the KX-VC500 enters screen standby mode (default: 10 ). Note • If you set "0" , the KX-VC500 does not enter screen standby mode. However, if you press the [...]

3. Use [ ][ ] to select "System Initialize" and press [Enter] . • A dialog box to confirm the start of system initialization is displayed. 4. Use [ ][ ] to select "Yes" and press [Enter] . • The system will automatically restart to complete the system initialization. Note • After initialization, all system settings previou[...]

5. Press [G] . • A dialog box to confirm the saving of settings is displayed. 6. Use [ ][ ] to select "Yes" and press [Enter] . • The select local site screen is displayed. 7. Press [Home] . • The Home screen is displayed. Selecting a Local Site 1. Press [Menu] . • The Menu screen is displayed. 2. Use [ ][ ] to select "Select[...]

5. Use [ ][ ] to select the item you want to edit, and then make any changes. 6. Press [G] . • A dialog box to confirm the saving of settings is displayed. 7. Use [ ][ ] to select "Yes" and press [Enter] . • The select local site screen is displayed. 8. Press [Home] . • The Home screen is displayed. Deleting Local Site Information 1[...]

Inputting Letters and Numbers You can use the remote control to input letters and numbers. The following tables detail the characters and numbers that can be input. The language that can be input depends on which language is selected through system settings. Press the indicated button repeatedly to cycle through the characters and numbers assigned [...]

Table 1 English Button Letter Mode Uppercase -preferred Mode Uppercase -preferred Mode Lowercase -preferred Mode Uppercase -preferred Mode Lowercase -preferred Mode Lowercase -preferred Mode Extended Character 1 (Western Europe) Mode Extended Character 2 (Eastern Europe) Mode Number Mode 11 1 1 1 1 A B C a b c 2 A À Á Â Ã Ä Å Æ B C Ç a à ?[...]

Table 2 French Button Letter Mode Uppercase -preferred Mode Uppercase -preferred Mode Lowercase -preferred Mode Uppercase -preferred Mode Lowercase -preferred Mode Lowercase -preferred Mode Extended Character 1 (Western Europe) Mode Extended Character 2 (Eastern Europe) Mode Number Mode 11 1 1 1 1 A À Â Æ B C Ç a à â æ b c ç 2 A À Á Â Ã[...]

Table 3 Spanish Button Letter Mode Uppercase -preferred Mode Uppercase -preferred Mode Lowercase -preferred Mode Uppercase -preferred Mode Lowercase -preferred Mode Lowercase -preferred Mode Extended Character 1 (Western Europe) Mode Extended Character 2 (Eastern Europe) Mode Number Mode 11 1 1 1 1 A Á B C a á b c 2 A À Á Â Ã Ä Å Æ B C Ç [...]

Switching the Input Mode Each time [B] or [R] is pressed, the input mode will be switched in the following cycle: • [B] : letter mode ® number mode ® extended character 1 mode ® extended character 2 mode • [R] : lowercase-preferred mode ® uppercase-preferred mode The current input mode is displayed in the guide area. Example: letter mode an[...]

Changing the Remote Control Batteries 1. Open the cover. 2. Take out the AA batteries. 3. Insert new batteries (AA dry cell), minus side first, then close the cover. 84 Operating Manual Document Version 2010-10 M i s c e l l a n e o u s Miscellaneous[...]

Cleaning the Unit When cleaning the unit, make sure the power is off and all cables are unplugged. Cleaning the unit while the power is on may cause a malfunction. • Wipe the unit with a dry, soft cloth. When the unit is very dirty, first clean it with a neutral, household cleaning agent using a well-wrung, damp cloth. Then, wipe down the unit wi[...]

Troubleshooting If a problem is occurring with the operation of the device, check here for possible solutions. Before proceeding check all connections to make sure they are secure, and that power is flowing from the outlet that the KX-VC500 is plugged into. Basic Operation Problem Cause and Solution The power does not turn on. • The power cord is[...]

Problem Cause and Solution The remote control is unresponsive. • The batteries are depleted. → Replace with new batteries. • The remote control is being used out of the signal reception range. → Make sure to use the remote control within the signal reception range. (Page 14) • The remote control ID differs between the KX-VC500 and the rem[...]

Problem Cause and Solution The image is distorted. • Your hub or router may have different settings than those of the KX-VC500. → Contact your dealer. • Packet loss is occurring. (The network is congested.) → Check the display of the network status indication. (Page 27) If it is displayed frequently, press [Status] twice and check the field[...]

Audio Problem Cause and Solution The other party cannot hear your voice. • The microphone cable is not properly connected. → Check that the microphone is properly connected to the KX-VC500. (Page 15) Perform self diagnosis, and check the performance of the microphones that are connected to the KX-VC500. (Page 69) • The microphone is muted. ?[...]

Problem Cause and Solution Sound cuts out or echoes. • Adjustments to the environment immediately after a video conference call has begun may not yet have completed. → Immediately after a video conference call has begun, be sure to speak in turn with other parties. The KX-VC500 will automatically adjust audio levels so that all parties can easi[...]

If These Messages Appear Message Cause and Solution Call FAILED. Encryption settings (On/Off) must match. Please change the encryption setting on one side and try again. • The encryption settings do not match those of the other party in a video conference call. → Change the encryption settings to match those of the other party. (Page 64, Page 7[...]

Message Cause and Solution Sub-Camera is not connected. Check the connection. • A cable or cord is not properly connected. → Check that all cables to the KX-VC500 are connected properly. (Page 52) • The sub video camera is not turned on. → Turn on the sub video camera. Sub-Camera source is not compatible. • A cable or cord is not properly[...]

Message Cause and Solution Check sub camera setting <Check camera> Set the sub camera HDMI output to 1080i. <Safe mode> If [#] is pressed, the system enters safe mode after restart. • A standard definition (640 ´ 480p, 720 ´ 480p) video camera signal has been detected. → Change the video camera’s resolution to HD (1920 ´ 1080i)[...]

Message Cause and Solution Received remote control ID ( n1 ). VC500 current setting is ( n2 ). Press [Home] button using the correct remote control, or setup remote control as follows. 1. Press [.] and [#] at the same time 2. Within 2 seconds, press [ n2 ] 3. Press [Home] to finish, this message will disappear. If this message will not disappear, p[...]

Message Cause and Solution Invalid DNS Server Address. • The IP address contains an invalid value. → Enter the IP address correctly. The correct format is XXX.XXX.XXX.XXX (dotted format decimal notation). If the IP address contains 1 or 2 digit numbers, enter these numbers as they are. Do not enter like [.001]. Example: The IP address is [192.1[...]

System Specifications Video Compression Method H.264 Compatible Resolutions • 1920 ´ 1080i • 1280 ´ 720p • 704 ´ 480p Camera Input Resolution 1920 ´ 1080i PC Input Resolutions XGA, SVGA, VGA Audio Compression Method MPEG-4 AAC LD Frequency Range 20 kHz No. of Channels 2 Bitrate 64 kbit/s, 96 kbit/s (per channel) Sound Processing Function [...]

Index A Administrator Password, setting 75 Amplifier/Speaker 23 Answering a Video Conference Call 37 Answering, Automatic 38 Answering, Manual 37 B Batteries, changing (remote control) 84 Boundary Microphone 17 Buttons, Main Unit 14 Buttons, Remote Control 16 C Calling by Entering an IP Address 33 Calling from the Call History 35 Calling from the C[...]

carton. DO NOT arranty. fices. They are NOT When you ship the product Carefully pack and send it prepaid, adequately insured and preferably in the original Attach a postage-paid letter , detailing the symptom to the outside of the carton. send the product to the Executive or Regional Sales of equipped to make repairs. Product service For product se[...]