Panasonic WV-NP502/WV-NW502S manual

Before attempting to connect or operate this product, please read these instructions carefully and save this manual for future use. No model number suffix is shown in this manual. Operating Instructions Network Camera Model No. WV -NP502 WV -NW502S WV -N P 502 (Lens is option for WV-NP502.) WV-NW502S WV-NP502[...]

2 CONTENTS Preface ..................................................................... 4 About the user manuals ....................................... 4 Trademarks and registered trademarks ............... 4 Abbreviations ....................................................... 4 Viewer software ...................................................[...]

3 periodic image transmission [FTP img. trans.] ..... 78 Configure the settings relating to the schedules [Schedule] ................................................................ 80 Maintenance of the camera [Maintenance] .............. 81 Check the system log [System log] ...................... 81 Upgrade the firmware [Upgrade] ................[...]

4 Preface About the user manuals The user manuals consist of 2 portions: Operating Instructions (PDF) and Installation Guide. The Operating Instructions contain descriptions of how to operate this product* using a PC via a network and of how to configure the settings. • WV-NP502: Network camera (for indoors) • WV-NW502S: Network camera (for und[...]

5 Monitor images on a PC The following are descriptions of how to monitor images from the camera on a PC. Monitor images from a single camera Important: • When the HTTP port number is changed from "80", enter "http://IP address of the camera + : (colon) + port number" in the address box of the browser. (Example: http://192.168[...]

6 Important: • To enhance the security, change the password for the user name "admin". It is recommended to change this password periodically. • When displaying multiple H.264 (or MPEG-4) images on a PC, images may not be displayed depending on the performance of the PC. Note: • When "H.264" is selected for "Video enc[...]

7 About the "Live" page q [ Setup] button (*1) Displays the setup menu. The button will turn green and the setup menu will be displayed. w [Live] button Displays the "Live" page. The button will turn green and the "Live" page will be displayed. e [Multi-screen] buttons Images from multiple cameras can be displayed on a[...]

8 y [Zoom] buttons [x1] button: The letter "x1" will turn green and images in the main area will be displayed at x1. [x2] button: The letter "x2" will turn green and images in the main area will be displayed at x2. [x4] button: The letter "x4" will turn green and images in the main area will be displayed at x4. u [Brig[...]

9 Note: • When a user is using the audio transmission func- tion with "Interactive(Half-duplex)" selected, the receiver button and the transmission button will be inoperable for the other users. When "Interactive (Full-duplex)" is selected, the transmission button is inoperable for other users. • Possible duration of audio t[...]

10 Monitor images from multiple cameras Images from multiple cameras can be displayed on a multi-screen. Images from 4 cameras (up to 16 cameras) can be displayed simultaneously. To display images on a multi-screen, it is necessary to register cameras in advance. 4 cameras can be registered as a group and up to 4 groups (16 cameras) can be register[...]

11 Record images on the SD memor y card manually Images displayed on the "Live" page can be recorded on the SD memory card manually. This button is operable only when "Manual" is selected for "Save trigger" on the setup menu. ( ☞ page 27) Images recorded on the SD memory card can be copied onto the PC. ( ☞ page 29)[...]

12 Action at an alarm occurrence The alarm action (camera action at an alarm occurrence) will be performed when the following alarms occur. Alarm type Terminal alarm: When connecting an alarm device such as a sensor to the EXT I/O connector of the camera, the alarm action will be performed when the connected alarm device is activated. VMD alarm: Wh[...]

13 T ransmit images onto an FTP ser ver Images can be transmitted to an FTP server. By configuring the following settings, transmission of images captured at an alarm occurrence or captured at a designated interval to an FTP server will become available. Important: • When using this function, set the user name and the password to access the FTP s[...]

14 Save images on the SD memory card when images fail to transmit using the FTP periodic image transmission function Images that have failed to transmit using the FTP periodic image transmission can be saved automatically on the SD memory card. Images saved on the SD memory card can be obtained from the [SD memory card] tab of the "Basic"[...]

15 Display the log list The setting items of the cameras will be displayed in list form. • Alarm log: Logs of the alarm occurrences such as time and date of the alarm occurrences and the alarm type will be displayed. • Manual log: Logs filed when images have been manually recorded on the SD memory card will be dis- played. • FTP trans. error [...]

16 About the log list window [Number of the listed logs] Total number of the logs of the selected log type and a number of the log being displayed on the top of the log list will be displayed. Note: • Enter the desired log number and press the [Enter] key on the keyboard. The log of the designated number will be displayed on the top of the log li[...]

17 Playback of images on the SD memor y card When clicking a time and date listed on the log list window, the "Live" page will turn to the "Playback" page. When images associated with the clicked time and date are on the SD memory card, the first image of them will be displayed. Important: • Refresh interval of images may beco[...]

18 [TOP] button The first image will be displayed. [PREV IMAGE] button The previous frame will be displayed and paused when this button is clicked during playback. Each time this button is clicked during pausing, the frame previous to the currently displayed frame will be displayed. Note: • When the mouse button is held down while the mouse point[...]

19 About the network security Equipped security functions The following security functions are featured in this camera. q Access restrictions by the host authentication and the user authentication It is possible to restrict users from accessing the camera by setting the host authentication and/or the user authentication to "On". ( ☞ pag[...]

20 Display the setup menu from a PC The settings of the camera can be configured on the setup menu. Important: • The setup menu is only operable by users whose access level is "1. Administrator". Refer to page 66 for how to configure the access level. How to display the setup menu Step1 Display the "Live" page. ( ☞ page 7) S[...]

21 Step1 Click the desired button in the frame on the left of the window to display the respective setup menu. When there are tabs at the top of the setup page dis- played in the frame on the right of the window, click the desired tab to display and configure the setting items relating to the name of the tab. Step 2 Complete each setting item displ[...]

22 About the setup menu window q [Live] button Displays the "Live" page. w [Basic] button Displays the "Basic" page. The basic settings such as time and date and camera title, and the settings relating to the SD memory card can be configured on the "Basic" page. ( ☞ page 24) e [Image/Audio] button Displays the "[...]

23 !0 [Schedule] button Displays the "Schedule" page. On the "Schedule" page, it is possible to designate time zones to allow to receive alarm input or to allow to activate the VMD detection function . ( ☞ page 80) !1 [Maintenance] button Displays the "Maintenance" page. System log check, firmware upgrade and initial[...]

24 Configure the basic settings of the camera [Basic] The basic settings such as camera title, time and date, SD memory card and the logs can be configured on the "Basic" page. The "Basic" page has 3 tabs; the [Basic] tab, the [SD memory card] tab and the [Log] tab. Configure the basic settings [Basic] Click the [Basic] tab on t[...]

25 [OSD position] • OSD position Select the position where the time and date and a char- acter string to be displayed on the image of the "Live" page. Upper left: The above information will be displayed at the upper left corner of the main area on the "Live" page. Lower left: The above information will be displayed at the lowe[...]

26 ■ SD memory card [SD memory card] Select "Use" or "Not use" to determine whether or not to use the SD memory card. Default: Use Important: • Select "Not use" when operating without a SD mem- ory card. • Before removing the SD memory card from the cam- era, it is necessary to select "Not use" first. ?[...]

27 [Save trigger] Select a trigger to save images on the SD memory card from the following. FTP error: Saves images when images have failed to transmit to the FTP server by the FTP periodic image transmission function. Alarm input: Saves images at an alarm occurrence. Manual: Saves images manually. Default: FTP error Note: • Select "FTP erro[...]

28 ■ SD memory card information [Remaining capacity] Total capacity and remaining capacity of the SD memo- ry card will be displayed. Depending on the status of the SD memory card, the size indications will differ as follows. Indication Description --------KB/--------KB No SD memory card is insert- ed.Failed to obtain available capacity due to er[...]

29 Access copy images saved on the SD memory card onto the PC [SD mem- ory card images] Click the [SD memory card] tab on the "Basic" page. ( ☞ pages 20 and 21: How to display/operate the setup menu) The following are descriptions of how to copy images saved on the SD memory card onto the PC. It is necessary in advance to select "A[...]

30 Capacity of SD/SDHC memory card 32 GB 16 GB 8 GB 4 GB 2 GB 1 GB 512 MB 256 MB 128 MB 64 MB Capacity of SD/SDHC memory card Approx. 160 000 pics Approx. 80 000 pics Approx. 40 000 pics Approx. 20 000 pics Approx. 10 000 pics Approx. 5 000 pics Approx. 2 500 pics Approx. 1 250 pics Approx. 625 pics Approx. 312 pics Approx. 224 000 pics Approx. 112[...]

Image quality Image quality 31 Image capture size: VGA Image capture size: QVGA Capacity of SD/SDHC memory card 32 GB 16 GB 8 GB 4 GB 2 GB 1 GB 512 MB 256 MB 128 MB 64 MB Capacity of SD/SDHC memory card Approx. 352 000 pics Approx. 176 000 pics Approx. 88 000 pics Approx. 44 000 pics Approx. 22 000 pics Approx. 11 000 pics Approx. 5 500 pics Approx[...]

32 Configure the settings relating to the logs [Log] Click the [Log] tab on the "Basic" page. ( ☞ pages 20 and 21: How to display/operate the setup menu) The settings relating to the log list can be configured in this section. ■ Alarm Settings for the alarm log list can be performed. [Save logs] Select "On" or "Off"[...]

33 How the logs and images are saved depending on the settings for "Alarm" [Log] tab Off Use Alarm input Logs: Logs will not be saved. Images: Images will be saved. When available capacity of the SD memory card ran out, the older images will be overwritten by the newer images. * To display images on the SD memory card, it is necessary to [...]

34 How the logs and images are saved depending on the settings for "Manual" Logs and associated images Manual: Save logs On [Log] tab Not use Not use – – – – Use Other than "Manual" – Logs: Logs will not be saved. Images: Images will not be saved. Off Manual On Off [SD memory card] tab SD memory card Use Other than &qu[...]

35 How the logs and images are saved depending on the settings for "FTP error" Logs and associated images Off Use Not use Other than "FTP error" – FTP error Not use – Other than "FTP error" Logs: Logs will not be saved. Images: Images will not be saved. Logs: Logs will not be saved. Images: Images will be saved. Wh[...]

36 Configure the settings relating to images and audio [Image/Audio] The settings relating to JPEG, H.264 and MPEG-4 images such as the settings of image quality, audio, etc. can be configured on this page. The "Image/Audio" page has 3 tabs; the [JPEG/H.264] tab (or [JPEG/MPEG-4] tab), the [Image/Privacy] tab and the [Audio] tab. Configur[...]

37 Configure the settings relating to H.264 images [JPEG/H.264] Click the [JPEG/H. 264 ] tab on the "Image/Audio" page. ( ☞ pages 20 and 21: How to display/operate the setup menu) [ JPEG/H.264 ] tab will be displayed when "H.264" is selected for "Video encoding format" . Configure the settings relating to H.264 image[...]

38 Off: H.264 images and audio will be transmitted using the UDP port. Default: Off Note: • When "On" is selected, only "Unicast port (AUTO)" will be available for "Transmission type". • When "On" is selected, it may take time to start dis- playing H.264 images. • When "On" is selected, H.264 [...]

39 [Refresh interval] Select an interval (I-frame interval; 0.2 - 5 seconds) to refresh the displayed H.264 images. If using under a network environment with frequent error occurrences, shorten the refresh interval for H.264 to diminish image distortions. However, the refresh interval may be longer than the set value. 0.2s/0.33s/0.5s/1s/2s/3s/4s/5s[...]

40 Configure the settings relating to MPEG-4 images [JPEG/MPEG-4] Click the [JPEG/MPEG-4] tab on the "Image/Audio" page. ( ☞ pages 20 and 21: How to display/operate the setup menu) The [ JPEG/MPEG-4 ] tab will be displayed when "MPEG-4" is selected for "Video encoding format". ( ☞ page 37) Configure the settings re[...]

41 • When "On" is selected, only IPv4 access is avail- able. • When "On" is selected for either "MPEG-4(1)" or "MPEG-4(2)", only "Off" and "Mic input" are available for "Audio transmission/reception". • When "On" is selected for either "MPEG-4(1)" or &qu[...]

42 Unicast port (MANUAL): Up to 14 users can access a single camera concurrently. It is necessary to select "Unicast port1(Image)" and "Unicast port2 (Audio)" manually to transmit images and audio from the camera. It is possible to fix the port number of the router used for MPEG-4 image transmission via the Internet by setting &[...]

43 Configure the settings relating to images, back focus and the privacy zone [Image/Privacy] Click the [Image/Privacy] tab on the "Image/Audio" page. ( ☞ pages 20 and 21: How to display/operate the setup menu) When the [Setup >>] button of each setting item is clicked, the detailed settings menu will be displayed in a newly opene[...]

44 Configure the settings relating to image quality ("Image adjust" setup menu) Click the [Setup >>] button of "Image adjust" on the [Image/Privacy ] tab of the "Image/Audio" page. ( ☞ page 43) The settings relating to image quality can be configured with the setup menu displayed in a newly displayed window. Wh[...]

45 Fix shutter: The selected value will be set as the fixed shutter speed. 3/100 fix , 2/100 fix , 1/100 fix , 1/250 fix , 1/500 fix , 1/1 000 fix , 1/2 000 fix , 1/4 000 fix , 1/10 000 fix Default: Outdoor scene Note: • When a faster shutter speed is selected, it is possi- ble to capture a fast moving object with less blur. • When a faster shu[...]

46 [Black & white mode] Select switching between the color mode and the black & white mode from the following. Off: The color mode is selected. On: The black & white mode is selected. Auto1(Normal): The camera automatically switches between the color mode and the black & white mode in accordance with picture brightness (luminance). [...]

47 Note: • Under the following conditions, color may not be faithfully processed. In these cases, select "AWC". • When shooting a subject whose major part is a thick color • When shooting blue sky or sun at sunset • When shooting a subject whose luminance is too low • When "AWC" is selected, click the [Set] button. [Re[...]

48 Set mask areas When "Off" is selected for "Super Dynamic" and "Back light compensation(BLC)", it is possible to compensate for backlight by masking brighter areas. Step1 Display the "Image adjust" setup menu. ( ☞ page 44) Step 2 Click the [Start] button of "Mask area". → Borders will appear a[...]

49 [Auto back focus] The auto back focus function starts to automatically adjust back focus based on a subject located in the cen- ter of the screen by clicking the [Execute] button. [Focus] The back focus can be adjusted manually. [Near] button: Click this button to adjust the focus to the "Near" side. [Reset] button: Click this button t[...]

50 Configure the settings relating to the privacy zone (Privacy zone setup menu) Click the [Setup >>] button of "Privacy zone" on the [Image/Privacy ] tab of the "Image/Audio" page. ( ☞ page 43) When there is a zone that is not to be displayed, set the zone as a privacy zone to not to display. Up to 8 privacy zones can b[...]

51 Configure the settings relating to audio [Audio] Click the [Audio] tab on the "Image/Audio" page. ( ☞ pages 20 and 21: How to display/operate the setup menu) The settings relating to audio can be configured on this page. Note: • Images and audio will not be synchronized. Therefore, images and audio may not always match. • Audio m[...]

52 [Mic input interval (Camera to PC)] Select an interval for audio reception from the following. 20msec/40msec/80msec/160msec Default: 40msec Note: • When a shorter interval is selected, the delay time will be shorter. When a longer interval is selected, audio interruption may be diminished even though the delay time will be longer. Select the i[...]

53 Configure the multi-screen settings [Multi-screen] The cameras from which images are to be displayed on a multi-screen can be registered on the "Multi-screen" page. ( ☞ pages 20 and 21: How to display/operate the setup menu) [IP address] Enter the IP address or the host name of the camera to be used for the multi-screen. 4 cameras ca[...]

54 Configure the alarm settings [Alarm] The settings relating to alarm occurrences such as settings for the alarm action at an alarm occurrence, the VMD area settings , and the alarm occurrence notification can be configured on this page. The "Alarm" page has 3 tabs; the [Alarm] tab, the [VMD area] tab and the [Notification] tab. Configur[...]

55 Configure the settings relating to the alarm image [Alarm] Click the [Alarm] tab on the "Alarm" page. ( ☞ pages 20 and 21: How to display/operate the setup menu) The settings relating to the alarm image to be transmitted to an FTP server can be configured in this section. The alarm image will be transmitted to an FTP server. To trans[...]

56 [Image compression rate upon alarm detection] Select "On" or "Off" to determine whether or not to change the image quality upon alarm detection. On: Images will be transmitted with the image quality selected for "Image quality upon alarm detection". Off: Does not change the image quality upon alarm detection. Defaul[...]

57 Configure the settings relating to the alarm output terminal [Alarm] Click the [Alarm] tab on the "Alarm" page. ( ☞ pages 20 and 21: How to display/operate the setup menu) The settings relating to the alarm output terminal can be configured in this section. The settings for the alarm output terminal can be configured only when "[...]

58 [AUX (Up to 10 characters)] Enter the name for "AUX" on the "Live" page. Default: AUX [Open (Up to 5 characters)] Enter the name for "Open" of "AUX" on the "Live" page. Default: Open [Close (Up to 5 characters)] Enter the name for "Close" of "AUX" on the "Live" page.[...]

59 [Area] When selecting a VMD area in the screen, it will be numbered as area 1. (Subsequent areas will be num- bered in the order of selection.) [ Status ] Select "On" or "Off" to determine whether or not to acti- vate each VMD area. On: Activates the respective VMD area. Off: Inactivates the respective VMD area. Default: Off [...]

60 ■ VMD information addition [ Information addition ] Select "On" or "Off" to determine whether or not to add VMD information to image data. The VMD information can be searched by Panasonic network disk recorders (WJ-ND400 series). Refer to the operating instructions of the connected devices for fur- ther information about th[...]

61 Configuration of the settings relating to the mail notification [Notification] Click the [Notification] tab on the "Alarm" page. ( ☞ pages 20 and 21: How to display/operate the setup menu) The settings relating to the alarm mail can be configured. It is necessary to configure the settings of the mail server to perform the mail notifi[...]

62 Configure the settings relating to Panasonic alarm protocol [Notification] Click the [Notification] tab on the "Alarm" page. ( ☞ pages 20 and 21: How to display/operate the setup menu) The settings relating to Panasonic alarm protocol can be configured in this section. ■ Panasonic alarm protocol notification [Panasonic alarm protoc[...]

63 Configure the setting relating to the image recog- nition [ Advanced func. ] The setting relating to the XML notification, destinations of information about the face detection and the settings relating to the face detection can be configure on the "Advanced func." page. The "Advanced func." page has 2 tabs; the [XML notificat[...]

64 Configuration of the destination settings of the face detection [XML notifi- cation] Click the [XML notification] tab on the "Advanced func." page. The settings relating to the XML notification can be configured. The XML notification is the function notifies of a serv- er, etc. face detection information in XML format. ■ Destination [...]

65 Configuration of the settings relating to the face detection [Face detection] Click the [Face detection] tab on the "Advanced func." page. The settings relating to displaying the frame to be used for the face detection and the settings relating to the face detection information attached to the image can be configured. Important: • Th[...]

66 Configure the settings relating to the authentica- tion [User mng. ] The settings relating to the authentication such as users and PCs restrictions for accessing the camera can be con- figured on the "User mng." page. The "User mng." page has 3 tabs; the [User auth.] tab, the [Host auth.] tab and the [System] tab. Configure t[...]

67 Configure the settings relating to the host authentication [Host auth.] Click the [Host auth.] tab on the "User mng." page. ( ☞ pages 20 and 21: How to display/operate the setup menu) The restriction settings of PCs (IP address) from accessing the camera can be configured on this page. [Host auth.] Select "On" or "Off&[...]

68 Configure the settings relating to the priority stream [System] Click the [System] tab on the "User mng." page. ( ☞ pages 20 and 21: How to display/operate the setup menu) The description below is the configuration of the priority stream that can transmit images without deteriorating the image quality and refresh interval even when m[...]

69 Configure the settings of the ser vers [Ser ver] [SMTP server address] Enter the IP address or the host name of the SMTP server used to send e-mails. Available number of characters: 1 - 128 characters [SMTP port] Enter the port number to which e-mails are sent. Available port number: 1 - 65 535 Default: 25 [POP server address] When "POP bef[...]

70 [FTP server address] Enter the IP address or the host name of the FTP serv- er. Available number of characters: 1 - 128 characters Important: • When entering the host name for "FTP server address", it is necessary to configure the DNS set- tings on the [Network] tab of the "Network" page. ( ☞ page 73) [User name] Enter th[...]

71 [Time adjustment] Select the time adjustment method from the following. Time adjusted by the selected method will be used as the standard time of the camera. Manual: Time set on the [Basic] tab on the "Basic" page will be used as the standard time of the camera. Synchronization with NTP server: Time automatically adjusted by synchroniz[...]

72 Configuring the network settings [Network] ■ IPv4 network [DHCP] Select "On" or "Off" to determine whether or not to use the DHCP function. Configure the DHCP server not to assign the same IP addresses used for the other network cameras and PCs whose IP address is unique. Refer to the network administrator for further infor[...]

73 ■ IPv6 network [Manual] Select "On" or "Off" to determine whether or not to man- ually configure the IP address for IPv6 network (IPv6 address). On: Enter IPv6 address manually. Off: Manual entry of IPv6 address will become unavail- able. Default: Off [IP address(IPv6)] When "On" is selected for "Manual"[...]

74 [ Easy IP Seup accommodate period] Select " 20min " or " Unlimited " to determine how long the network setting operation using the Panasonic IP setting software can be allowed. 20min: The network setting operation using the Panasonic IP setting software is allowed for 20 minutes. Unlimited : The network setting operation usin[...]

75 [DDNS] Select "On" or "Off" to determine whether or not to use the DDNS function. Default: Off [Host name] Enter the host name to be used. Available number of characters: 1 - 64 characters [User name] Enter the user name (login name) to access the DDNS server. Available number of characters: 1 - 32 characters [Password] Enter[...]

76 Configure the settings relating to SNMP [SNMP] Click the [SNMP] tab on the "Network" page. ( ☞ pages 20 and 21: How to display/operate the setup menu) The settings relating to SNMP can be configured on this page. It is possible to check the status of the camera by connecting to the SNMP manager. When using the SNMP function, contact [...]

77 Configure the settings relating to the FTP periodic image transmission [FTP img. trans.] Click the [FTP img. trans.] tab on the "Network" page. ( ☞ pages 20 and 21: How to display/operate the setup menu) The settings relating to the periodic transmission of images to an FTP server can be configured on this page. To transmit images to[...]

78 How to set the schedules Step1 Check the check box of the desired day of the week of "FTP image transmission schedle". → The selected day of the week will be validated for the schedule. Step 2 To designate time, click [ C ] and select the desired "hour" and "minute". When not designating time, check the checkbox o[...]

79 How to delete the set schedule Step1 Uncheck the check box of the set day of the week. Step 2 Click the [Set] button after completing the settings. → The result will be displayed at the bottom of the win- dow.[...]

80 Configure the settings relating to the schedules [Schedule] On the "Schedule" page, it is possible to configure the settings relating to schedules as follows. • Alarm permission (Alarm input will be received only in the specified schedule.) • VMD permission (Video motion detection will be active only in the specified schedule.) •[...]

81 Maintenance of the camera [Maintenance] System log check, firmware upgrade, and initialization of the setup menu can be performed on this page. The "Maintenance" page has 3 tabs; the [System log] tab, the [Upgrade] tab and the [Default reset] tab. Check the system log [System log] Click the [System log] tab of the "Maintenance&quo[...]

82 Upgrade the firmware [Upgrade] Click the [Upgrade] tab of the "Maintenance" page. ( ☞ pages 20 and 21: How to display/operate the setup menu) The current firmware can be checked and upgraded to the latest version on this page. Contact the dealer for further information about the firmware upgrade. [Model no.], [MAC address], [Serial n[...]

83 Reset the settings/Reboot the camera [Default reset] Click the [Default reset] tab of the "Maintenance" page. ( ☞ pages 20 and 21: How to display/operate the setup menu) The settings and the HTML data of the camera can be initialized and reboot of the camera can be performed on this page. [Reset to the default ( Except the network se[...]

84 Viewing Help If you want to know anything about operation or setup methods on screen, display the "Help" screen. Displaying the Help screen Step1 Click the [Setup] button. → The setup screen is displayed. Clicking an underlined item win display the "Help" pop- window. It is possible to configure the settings while dis- play[...]

85 About the displayed system log Error indications relating to SMTP Category POP3 server error SMTP server error Internal error Authentication error . Failed to find the POP3 server . Authentication error . Undefined error. Failed to resolve the mail server address from DNS . Failed to find the SMTP server . • Entered user name or password may b[...]

86 Category Connection error Connection error Login Synchronizing with NTP succeeded. Internal error Internal error No response from the DDNS server . No response from the NTP server . User name or IP address NTP update succeeded. Undefined error . User name or password isn't correct. IP address update failed. Undefined error . • The designa[...]

• Is "554" selected for the HTTP port number? For the HTTP port number, select a port number other than the following port numbers used by the camera. The number used by the camera: 20, 21, 23, 25, 42, 53, 67, 68, 69, 110, 123, 161, 162, 554, 995, 10 669, 10 670, 59 000 - 59 999, 60 000 - 61 000 73 87 • Are you accessing the wrong IP [...]

88 • Is "Allow" selected for "FTP access to camera" on the [Network] tab of "Network" page? It is necessary in advance to select "Allow" for "FTP access to camera" on the [Network] tab of the "Network" page. • Is the viewer software installed on the PC? Install the viewer software on a[...]

• When "Every time I visit the webpage" is not selected for "Check for newer versions of stored pages:" in the "Temporary Internet Files" section, images sometimes may not be displayed on the "Live" page. In this case, do the following. (1) Select "Internet Options … " from "Tools" on [...]

90 • Is "Real time" selected for "Alarm status update mode"? • Press the [F5] key on the keyboard of the PC or click the [Live] button. 25 7 • Is the viewer software installed on the PC? Confirm that the viewer software "Network Camera View4" is installed. No image is displayed on the "Live" page. The a[...]

91 Reference pages Cause/solution Symptom • Delete temporary internet files as follows. (1) Select "Internet Options … " under "Tools" on the menu bar of Internet Explorer. The "Internet Options" window will be displayed. (2) Click the [Delete Files … ] button in the "Temporary Internet files" section o[...]

92 • This may occur due to the display adapter and driver combination. When this has occurred, first update the driver of the display adapter to the latest version. If updating the driver does not solve the problem, adjust the hardware acceleration as follows. The following are descriptions for when Windows XP is installed on the PC in use. (1) R[...]

93 • Click the information bar and select "Always Allow Pop-ups from This Site … ". The dialog window saying "Allow pop-ups from this site?" will be displayed. Click the [Yes] button. • Click the information bar and select "Install ActiveX Control". The "Security Warning" window will be displayed. Click[...]

94 • When "120 DPI" is not selected for "DPI setting", they may not be displayed correctly. Click the [Settings] tab on the "Properties" window of "Screen" (in the control panel), and then click the [Advanced] button. Change the "DPI setting" to "Large size (120 DPI)". Images are not fit[...]

95 Director y structure of drive B Drive B FTP ALARM 090101 090102 File name.01 0123 09010112.01 09010112.02 LOCAL PULL File name.01 09010112.01 09010112.02 00000000 00000000 LOG ← Destination where images are to be saved by the SD memory recording function of Panasonic network disk recorder ← Destination where log files are to be saved Image f[...]

Panasonic System Solutions Company, Unit Company of Panasonic Corporation of North America www.panasonic.com/business/ For customer support, call 1.800.528.6747 Three Panasonic Way 2H-2, Secaucus, New Jersey 07094 Panasonic Canada Inc. 5770 Ambler Drive, Mississauga, Ontario, L4W 2T3 Canada (905)624-5010 http://www.panasonic.ca Panasonic Sales Comp[...]