Patton electronic SIP 3CX manual

SmartNode™ Br anc h eXch ange Series SIP 3CX Based Pr ivate Branch Exchange User Manual Importa nt — Th is is a Class B device and is inten ded for use in a ligh t industrial or residen tial environment. I t is not intended nor approved for use in an industri al environ ment . S ales Of f ice: +1 (30 1) 9 75-1 0 0 0 T echn ical Supp or t: +1 (3[...]

P at to n Electro nics Company , Inc. 7622 Rickenb acker Drive Gaithers burg, MD 20879 USA T el: + 1 (301) 9 75-1000 F ax: +1 (301 ) 869-9293 S upport: +1 (301 ) 975-100 7 We b : www .patton.com E-mai l: support@patt on.com T rademark S tatem ents 3CX Phone S ystem for Windo ws is copyright of 3CX Ltd. 3CX is a r egi stered tr ade- mark, and 3CX Ph[...]

3 Summar y T able of Contents 1 General information ........... ........ ......... ........ ............. ........ ........ ......... ............ ......... ........ ............. ........ ... ..... ... 13 2 Installing the SNB X ............ ........ ......... ........ ............. ........ ........ ......... ............ ......... ........ ......[...]

4 T able of Contents Summary Ta ble of Contents . ......... ........ ............. ........ ........ ......... ............ ......... ........ ............ ......... ........ ........ . 3 Table of Contents ............... ........ ......... ........ ............. ........ ........ ......... ............ ......... ........ ............. ...... .. ..[...]

5 SmartNode Branc h eXchange User M anual IP Conf iguration ... ............................ ....................... ................. ........... ................. ........... ................ . .............22 Current IP Settings ....................... ................. ............................ ....................... ................ ......[...]

6 SmartNode Branc h eXchange User M anual Ethernet ............ ...................... ................. ........... ................. ............ ................. ................ .. ............... .............34 Operating System .. ................. ....................... ................. ........... ................. ........... ..........[...]

7 List of Figur es 1 SNBX rear panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 2 SNBX front panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 3 [...]

8 List of T ables 1 General conven tions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 2 Rear panel p orts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 3[...]

9 About this guide This guid e descri bes the SNBX har dware, i nstallat ion and basic co nfigurati on. A udience This guid e is intended for the fo llowi ng users: • Operators • Inst al ler s • Maintenance technicians Struct ure This guide co ntains the following c hap ters and appendices: • Chapter 1 on page 13 pro vides inf ormation abou[...]

10 SmartNode Branch eXchange U ser Man ual About this guid e Pr ecautions N otes, cautions, and warnings, which hav e the following meanings, ar e used throughout this guide to help you become aware of potential problems. Wa r n i n g s are intended to prevent safety haz ards that could result in per- sonal inju ry . Cautions ar e intended to preve[...]

11 SmartNode Branch eXchange U ser Man ual About this guid e Saf et y when wor king wit h electr icity • Do not o pen the d evice when the power cord is co nnected. Fo r sys- tems wi thout a power switch a nd withou t an external p ower adapt er , l ine voltages are present wit hin the de vice when t he power co rd is conn ected. • For devi ces[...]

12 SmartNode Branch eXchange U ser Man ual About this guid e Genera l observ ations • Clean the cas e with a soft slightly moi st anti-static cloth • Place the unit on a flat surface and ensure free air circulation • A void expo sing the uni t to direct su nligh t and other he at so urces • Protect the unit f rom mois ture, vapors , and c o[...]

13 Chapte r 1 General infor mation Chapter contents SNBX Overview ................. ................. ...................... ................. ............................. .......................... ................... . 14 SNBX Panels ................ ............................ ....................... ................. ........... .............[...]

SNBX Overview 14 SmartNode Branch eXchange U ser Man ual 1 • Gen er al in form atio n SNBX Over view P atto n ’ s S NBX is an ap plia nce prod uct li ne brin gin g in “known ” reliable hardware and al lowing cu stomers an open environment to build reliable s ystems. Currently P atton ’ s off ering in clud es an SN BX prelo aded wi th 3CX [...]

SNBX Panels 15 SmartNode Branch eXchange U ser Man ual 1 • Gen er al in form atio n SNBX fron t panel Figur e 2. SN BX front panel F igure 2 sho ws SNBX LEDs; th e LED d efinitio ns ar e list ed in table 3 . T able 3. SNBX LED d efinitions Element De scr ipti on P ower Butt on/L ED The Po wer B ut ton will glow green to indicate power to the SNBX[...]

16 Chapte r 2 Installing the SNBX Chapter contents Setting up the SN BX ................ ................ ....................... ................. ........... ................. ........... ....................... .......17 Accessing the SNBX/W3CX ..................... ................. ............................. ...................... .........[...]

Setting u p the SNBX 17 SmartNode Branch eXchange U ser Man ual 2 • Installi ng the SNBX Setting up the SNBX The SNBX is sh ipped in a state that will ideal ly allo w you to access the WMI and the PB X with out nee ding a KVM (Keyboar d Video and M ouse). T o do this all you will need to plug i n is power and Ethernet, RDP into the unit to initia[...]

18 Chapte r 3 V ersion Contr ol Chapter contents Overview ................. ................. ............................ ...................... ................. ................. ................. ................. .......19 WMI ................. ....................... ................ ............ ................. ................. ..........[...]

Overvi ew 19 SmartNode Branch eXchange U ser Man ual 3 • Ver sion Con trol Overvie w Knowing the version you are on when oper ating any syst em is cru cial wh en de aling with suppor t an d docu - mentation about the device . This chapte r will ef fectively relay the different parts of the SN BX, and how to check the spec ific ver sions. WMI The [...]

3CX Version 20 SmartNode Branch eXchange U ser Man ual 3 • Ver sion Con trol 3CX V ersion Checking 3CX V ersion The 3CX v ersion can be seen a t the log-in s creen o f th e 3CX W eb interface, by either di rect navigation or through the P atto n WMI. An example is shown below: Figur e 5. Checking the 3CX V ersion Note SNB X Hardwar e has not y et[...]

21 Chapte r 4 WMI and Contr ols Chapter contents Patton Webs ite ................... ........... ................. ........... ................. ................. ....................... ................. ........... ....... 22 Reboo t .............. ........... ................. ........... ................. ................. .....................[...]

Patton We bsite 22 SmartNode Branch eXchange U ser Man ual 4 • WMI an d Controls Patton Website The P atto n drop down is used for gener ic and general settings in the SN BX, it is marked with the icon. The ‘P atton W ebsit e ’ launch es win dow ed version of the Patton homepage found at: h ttp:// www .patto n.com . R eboot The ‘Rebo ot’ [...]

WebS erv er Se tti ngs 23 SmartNode Branch eXchange U ser Man ual 4 • WMI an d Controls WebServer Setti ngs The W e bser ver setting s dro p down reveals th e Abys s W eb Ser ver by Apreli um SAR L se ttings used by 3CX (in the SNBX*/W3CX ver sions). W ebServ er Main Menu The ‘W ebServer M ainM enu ’ button will launch a wind owed v ersion of[...]

3CX Backup Se ttings 24 SmartNode Branch eXchange U ser Man ual 4 • WMI an d Controls SmartNode Analog The ‘ Sma rtnode An alog ’ button opens up a f orm to generate and automatically save an Analog T erminal Adapter configuration on th e SNBX for the SmartNode to grab, to view the files in plain text or download them simply navigate to http:[...]

3CX Backup Se ttings 25 SmartNode Branch eXchange U ser Man ual 4 • WMI an d Controls View B ackup Schedule The ‘ View Backu p Sched ule ’ button shows you the output of an inqu iry mad e of the scheduled tasks. An example is sh own below . F igure 8. View Bac k up Schedul e Delet e Scheduled T ask The ‘ De lete Sch edu led T a sk ’ butto[...]

3CX Backup Se ttings 26 SmartNode Branch eXchange U ser Man ual 4 • WMI an d Controls T o find the index numbe r please refer back to the ‘ View B ackup Sc hedule ’ button, before each task the index number is show . Please r efer to the f igure belo w for an ex ample. Figur e 1 0 . View Backup Schedu le Bu t ton[...]

27 Chapte r 5 Contacting Patton for assistance Chapter contents Addit ion al 3rd P arty D ocumen tation ................... ............................ ....................... ................ ................. ............. 28 3CX D ocum ent ati on .................... ................. ............................ ....................... .......[...]

Addition al 3rd Party Docum entation 28 SmartNode Branch eXchange U ser Man ual 5 • Contacting Patton for assist ance Additional 3rd Party Doc umentation The P atton SNBX is buil t in collaborati on with ot her softw a re developers. T o ensure that you are able to utilize this sy stem to its fulle st exte nt please view each other Comp anies do [...]

Warranty Service and Return ed Merchandise Auth orizations (RMAs ) 29 SmartNode Branch eXchange U ser Man ual 5 • Contacting Patton for assist ance Alt er nate P att on support f or Europ e , Middle East, and Afric a (EMEA) • Online support: available at www .patton. com • E-mail suppo rt: e-mail sent to support@patton.com will be answer ed w[...]

Warranty Service and Return ed Merchandise Auth orizations (RMAs ) 30 SmartNode Branch eXchange U ser Man ual 5 • Contacting Patton for assist ance RMA numbers RMA nu mber s are required fo r all p roduct re turns. Y ou can obta in an RM A by do ing o ne of the f ollowing : • Completing a request on the RM A Request page in the Suppo r t sectio[...]

31 Appendix A Compliance information Chapter contents Compliance ....... ............................ ....................... ................. ................. ...................... ................. ........... .............32 EMC Compli ance ........ ................. ...................... ................. ................. .................[...]

Compliance 32 SmartNode Branch eXchange U ser Man ual A • Compli ance informati on Compliance EMC Compliance • FCC P ar t 15, Cl ass B • EN55022, Clas s B • EN55024 Low -V oltage Dir ective (Saf et y): • IEC/EN60950- 1 2nd Ed ition CE Declaration of Conf or mity P atton Ele ctronics, Inc decl ares that this device is in c ompliance with t[...]

33 Appendix B Specifications Chapter contents Har dware Spec ificat ion s ................ ....................... ................. ................. ...................... ................. ........................34 Processor ..... ................. ............................ ....................... ................. ..........................[...]

Hardware Specific ations 34 SmartNode Branch eXchange U ser Man ual B • Specification s Hardwar e Spe cifications P roces sor Intel Dual Core Atom with Hyper Threading 1 .8 Ghz Memory 4GB of DDR3 RAM 250G B hardr ive Ether net 1 10/100/1000 Ethernet P ort Operat ing S yst em Window s 7 3CX Phone Sy stem Ve r s i o n 1 1 Dimensions 1.4 x 7 .5 x 7.[...]

3CX Phon e System Fea tures 35 SmartNode Branch eXchange U ser Man ual B • Specification s 3CX Phone System Fea tures Genera l Phone Sy stem F eat ures Call Logg ing, Call R e porting Blind C all T ransfer , Attended Call T ra nsfer Call F or war d on B usy or N o Answer Call R outing (DID )/Caller ID Conf erence Cal ling Auto Attendant/Digital R[...]

3CX Phon e System Fea tures 36 SmartNode Branch eXchange U ser Man ual B • Specification s Real- T ime W eb-based S ystem Status Inte gra te d W eb Ser ve r Automated Backup and Restore F irewall/NA T F riendly Configuration of External Extensions via T unnel MS Wi n dow s Se rver Certif ied Integrated Enterprise Database (P ostgreSQL) VM W are/H[...]

3CX Phon e System Fea tures 37 SmartNode Branch eXchange U ser Man ual B • Specification s Sho ws Status of Oth er Extens ions Run as P resence M onitor w ith Desk Phone 3r d Par t y Applica tions Int egration Mic rosoft Outl ook I ntegrati on Sa lesforc e I ntegratio n HTTP API to Integrate with any W eb CRM Mic rosoft E xchange 2007 / 2010 UM D[...]