Pitney Bowes DM1000 manual

Operator Guide US English V ersion DM1 0 0 0 DM Series ™ Digital Mailing System[...]

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SV60951 Rev . B ©2009 Pitney Bowes Inc. All rights rese rved. This book may not be reproduced in whole or in p art in any fashion or stored in a ret rieval system of any type or transmitted b y any means, electronically or mechanically , without the express, written permis sion of Pitney Bowes. We have made every reasonable ef fort to ensure the a[...]

Alerting Messages V arious messages are used throughout this guide to alert you to potentially hazardous or error caus - ing conditions. These messages are as follows: FCC Compliance This equipment has b een tested and found to comply with the limit s for a Class A digital device, pur - suant to part 15 of the FCC rules. These limit s are d esigned[...]

FCC Compliance of Modem This equipment complies with Part 68 of the FCC rules and the requirement s adopted by the ACT A. On the bottom of the IntelliLink® Control Center is a label that cont ains, among other information, a product identifier in the format US:AAAEQ##TXXXX. If requested, this numb er must be provided to the telephone comp any . Th[...]

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T able of Contents SV60951 Rev. B Pitney Bowes Contact Information List Chapter 1 - Read this First Chapter 2 - Meet the DM Se ries™ Digit al Mailing System Chapter 3 - Mail in a Minute Chapter 4 - Running Mail Chapter 5 - Mailing System Setup Chapter 6 - Adding Postage Chapter 7 - S t andard Accounting Chapter 8 - Reports Chapter 9 - Maintaining[...]

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Pitney Bowes Contact Information List SV60951 Rev. B PB Web Sites • For frequently asked questions, go to: http://www .pb.com • T o place requests for service or training, go to: http://www .pb.com and click on My Acc ount . • T o order PB supplies and accessorie s, go to: http://www .pb.com and click on Onli ne S tore . • T o view and pay [...]

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1 • Read This First SV60951 Rev. B What’s in this Guide ............................................... .............................. 1-2 Other Information ........................................ ........... .............................. 1-2 What Y ou Need to Know ........................................ .............................. 1-3 Sa[...]

1 • Read This First 1 - 2 SV60951 Rev. B What’ s in this Guide Chapter 1 - Read this First cont ains important information about USPS requirements a nd equipment and telephone safety precautions. Chapter 2 - Meet the DM Se ries™ Digit al Mailing System g ives an over - view of the mailing system and the location of each control and machine fe[...]

DM1000™ Digital Mailing S ystem Operating Guide SV60951 Rev. B 1- 3 What Y ou Need to Know Since your postage me ter (Post al Securi ty Device ) is licensed by the United S tates Postal Service (USPS), you mu st follow a few basic requireme nts. USPS  Requirements • Mail must have the correct date and p ostage amou nt in the meter stamp. •[...]

1 • Read This First 1 - 4 SV60951 Rev. B • When lifting covers, wait for all p art s to stop moving before p lacing hands near feeder p ath or printer . • Do not remove covers as t hey e nclose hazard ous part s that should only be accessed by a Pitney Bowes Service Represe ntative. • Use only Pitney Bowes approved supplies, e.g., inks, t a[...]

DM1000™ Digital Mailing S ystem Operating Guide SV60951 Rev. B 1- 5 • Do not connect your postage mete r (Postal Security Device) to a digit al phone line. The device’ s built-in modem is designed to wo rk with an analog phone line only . (Y our fax machine is usually connected to an analog phone line.) If you do not know if your line is digi[...]

1 • Read This First 1 - 6 SV60951 Rev. B • Be cert ain the area in front of the wall recep tacle in to which the machine is plugged is free from obstruction. • T o prevent overheating, do not cover the vent openings. • Read all instructions before attempting to op erate the equipment. • Use this equipment only for it s intended purpose. I[...]

2 • Meet the DM1000™ Digital Mailing System SV60951 Rev. B Introducing the DM Series™ Mailing System ....................................... 2-2 Features and Benefit s ................................. ......................................... 2-2 Parts of the Mailing System ......................................................... ......... [...]

2 • Meet the DM1000™ Digital Mailing System 2 - 2 SV60951 Rev. B Introducing the DM Series™ Mailing System The DM Series ™ Digita l Mailing System is an easy-to-use digit al mailing system you can tailor to satisfy the unique requirement s of your organiza - tion. This system: • Automatically feeds a stac k of mixed mail envelopes. • We[...]

DM1000™ Digital Mailing S ystem Operating Guide SV60951 Rev. B 2 - 3 V ariety of Communications Options Y our DM Se ries™ Digit al Mailing Syst em comes with communications ports for data commu nications with Pitney Bowes support services a nd for inter - facing to external devices such as a perso nal computer , an optional scale, or other peri[...]

2 • Meet the DM1000™ Digital Mailing System 2 - 4 SV60951 Rev. B Accounting and Reporting INVIEW™ Accounting INVIEW™ Accounting and reporting allows you to store post age cost s for 300 accounts. Y ou can run report s on single or multiple account s and limit access to the account s by password pr otecting them. For more info rmation on the[...]

DM1000™ Digital Mailing S ystem Operating Guide SV60951 Rev. B 2 - 5 Part s of the Mailing System This section describes the part s of yo ur DM1000 ™ mailing system and includes: • The Mailing System Exterior • The Mailing System Interior • The IntelliLink® Co ntrol Center • The Main Screen Mailing System Exterior Refer to the diagram [...]

2 • Meet the DM1000™ Digital Mailing System 2 - 6 SV60951 Rev. B The Digit al Mailing System Exterior 1 2 see inset 3 3 4 5 6 7 8[...]

DM1000™ Digital Mailing S ystem Operating Guide SV60951 Rev. B 2 - 7 Mailing System Interior Rfer to the diagram for the location of each component. Roll t ape - The t ape supply is loca ted here. Print meter st amps on t ape for pieces of ma il tha t cannot go through the system. Y ou can also print report s on t ape. Printer and Ink Cartridge -[...]

2 • Meet the DM1000™ Digital Mailing System 2 - 8 SV60951 Rev. B The Digit al Mailing System Interior 1 2 4 6 7 8 (see inset) 5 3 USB Ports (USB network adapter can be plugged in he re) Power St acker Port Serial Port USB Network Ada p ter and LAN Cable 7[...]

DM1000™ Digital Mailing S ystem Operating Guide SV60951 Rev. B 2 - 9 The IntelliLink® Control Center This section describes all of the functi on keys on the In telliLink Control Center , the control center Main Screen, and the con nectors on the back of the control center used to co nnect it to the AC adapter and to internal and external phone l[...]

2 • Meet the DM1000™ Digital Mailing System 2 - 10 SV60951 Rev. B Star t Ke y - Begins processing mail with the options you have selected. T ape Key - Allows you to print postage tapes for packages or pieces of mail that are out side the limit s specified for mailin g mater i - als. See Sp ecifications in Chapter 12 of this guide for det ails. [...]

DM1000™ Digital Mailing S ystem Operating Guide SV60951 Rev. B 2 - 11 The Main Screen The content of the main screen dep ends upon the current mode of the machine. Main screens are the only screens that cont ain a meter stamp replica area and a main st atus area. The main screen enters a sleep mode af ter a cert ain period of inactivity . Pressin[...]

2 • Meet the DM1000™ Digital Mailing System 2 - 12 SV60951 Rev. B Connectors on the Back of the IntelliLink® Control Center • Internal Analog Phone Line Connector - The IntelliLink ® Control Center has an internal analog modem and can connect directly to an analog phone line. The te rm analog phone lin e refers to a RJ1 1C or RJ1 1W compati[...]

3 • Mail in a Minute SV60951 Rev. B Mail in a Minute ...................... ..................................................... ......... 3-2 Preparing Y our Mail ................................................ .............................. 3-2 Running the Mail ......................................... ........... ............................[...]

3 • Mail in a Minute 3-2 SV60951 Rev. B Mail in a Minute This chapter explains how to use the “Key In Posta ge” mode. It’ s the quick - est and easiest way to r un a piece of mail or print a post age t ape. For instructions on other available modes for runnin g your mail, refer to Determining th e Correct Post age Mode section in Chapter 4 [...]

DM1000™ Digital Mailing S ystem Operating Guide SV60951 Rev. B 3-3 5. Use the thickness adjustment knob to adjust for envelope thickness. • For thicker pieces of mail  (3/8” to 5/8”), or mail cont ain - ing several insert s, use th e thick mail settin g. For most mail under 3/8", use the nor - mal mail settings. • For large stacks[...]

3 • Mail in a Minute 3-4 SV60951 Rev. B Printing Post age T apes Print postage t apes for: • Packages • Onion skin/airmail type envelopes • T yvek® envelopes • Envelopes that are thicker than 3/4” • Any pieces of mail that are out side the limit s specified for mailing mate - rials - see Sp ecifications, Mailing Materials in Chapter [...]

4 • Running Mail SV60951 Rev. B Navigating Hints ..................... ..................................................... ......... 4-2 Applying Postage and Running Mail .................................................... 4-3 Determining the Correct Post age Mode ............................................... 4-4 Preparing Y our Mail .......[...]

4 • Running Mail 4-2 SV60951 Rev. B Navigating Hint s • The maximum n umber of options displayed is 5. T o view more options, press the down arrow key . • Y ou can select a numbered option either b y pressing the screen key next to the option, or by pressing the corre sponding number on the key - board and then pressing the Enter key . • T [...]

DM1000™ Digital Mailing S ystem Operating Guide SV60951 Rev. B 4-3 Applying Post age and Running Mail T o app ly post age and run mail on t he DM1 000™ mailing system, follow the procedures listed here. Y ou must follow procedures 1 and 2 bef ore you run mail through the sys - tem and apply postage. If you are using Accounting, you must also fo[...]

4 • Running Mail 4-4 SV60951 Rev. B Determining the Correct Po st age Mode Feeding Mail or Printing T ape? 1. If your mail requires no applicatio n of post age, see Chart C on the fol - lowing page to choose your mode. 2. If your mail requires postage , you must determine if you can print directly on your mail. Y ou can feed mail if your pieces o[...]

DM1000™ Digital Mailing S ystem Operating Guide SV60951 Rev. B 4-5 Chart B - Post age T ape Mode If: Then use this mode: Y ou know the amount of post age needed for yo ur piece of mail. Key In Postage Y ou do not know the weight of your piece of mail. Attached Scale Y ou have se veral pieces of mail and do not kno w their postage Attached Scale -[...]

4 • Running Mail 4-6 SV60951 Rev. B Prep aring Yo u r M a i l If you intend to run pieces of mail through your system, read About Run- ning Mail b elow . If you are going to print post age t apes, read About Printing Postage T apes in this section. Then, proceed to instructions for selecting the mode and running the job. Refer to Chapte r 12, Spe[...]

DM1000™ Digital Mailing S ystem Operating Guide SV60951 Rev. B 4-7 4. Use the thickness adjustment knob to adjust for envelope thickness. • For thicker pieces of mail  (3/8” to 5/8”), or mail cont ain - ing several insert s, use th e thick mail settin g. For most mail under 3/8", use the nor - mal mail settings. • For large stacks[...]

4 • Running Mail 4-8 SV60951 Rev. B Ti ps on Feeding Mail • Presealed Envelopes: If you are using p resealed envelopes, make sure you press the Seal key on the IntelliLink® Control Center and select Sealer off or the envelopes will jam. • Piece s of mail that are 5/8" thick: If you are running pieces of mail that are each 5/8” thick, [...]

DM1000™ Digital Mailing S ystem Operating Guide SV60951 Rev. B 4-9 About Printing Postage T apes Print postag e tapes for: • Packages • Onion skin/airmail type envelopes • T yvek® envelopes • Envelopes that are thicker than 5/8” • Any pieces of mail that are out side the limit s specified for mailing mate - rials - see Ch apter 12, S[...]

4 • Running Mail 4-10 SV60951 Rev. B Selecting the Post age Mode and Running the Mail Once you decide the appropriate mode for running your mail job, you select the mode on your mailing system. T o access the modes, press the Mode key on the  IntelliLink® Control Center . The na mes o f the modes a s they ap pear on the screen are shown in th[...]

DM1000™ Digital Mailing S ystem Operating Guide SV60951 Rev. B 4-11 Mode Selection: Key in Postage Use this mode if you know what the correct amount of post age is for your mail and you intend to apply this p ostage to each piece. 1. Press the Mode key . 2. Select Key In Post age . 3. Key in the correct post age value using the numeric ke ys on t[...]

4 • Running Mail 4-12 SV60951 Rev. B Mode Selection: Weigh First Piece This feature is avail able only on systems that have the o ptional  Weigh- On-The-W ay® (WOW®) module installed. In this mode, the machine weighs t he first mail pie ce and processes the remaining mail at the same post age rate. T o run mail in this mode: 1. Press the Mod[...]

DM1000™ Digital Mailing S ystem Operating Guide SV60951 Rev. B 4-13 4. Select Differential We ighing . The system prompt s you to pla ce the mail on the scale. 5. Place the mail on the scale. • If you have previously selected a class, the system displays th e fol - lowing prompt at the top of th e screen: Print t apes automatically On or Off. -[...]

4 • Running Mail 4-14 SV60951 Rev. B Mode Selection: Attached Scale If the attached scale is p articularly s ensitive, run this mode with the Auto- scale feature set to Of f. This will preven t the system from automatically reverting to Attached Scale mode whe n WOW® mode is in use. Use this option If the AutoScale feature is set to Of f. See Se[...]

DM1000™ Digital Mailing S ystem Operating Guide SV60951 Rev. B 4-15 Mode Selection: Ti me and Date S tamping T ime Date S tamping mode allo ws you to print the current time and date , along with the word “Received” on incoming mail. The time and date will remain the same durin g a single transaction (wheth er you pro cess a single envelo pe o[...]

4 • Running Mail 4-16 SV60951 Rev. B Selecting or Deselecting an Account If you use Accounting, yo u must select an accoun t. If you are using Budget Manager or Business Manager refer to t he operator g uide or help system provided with those applica tions. Selecting an Account Y ou can select an account manually by scrolling thro ugh the entire [...]

DM1000™ Digital Mailing S ystem Operating Guide SV60951 Rev. B 4-17 4. Select the account you wa nt to use: •P r e s s Enter to select the account that most closely matches the characters you searched on; or • If a list of account names appe ar on the screen, press the screen key th at corresponds with the account you want to use. The system [...]

4 • Running Mail 4-18 SV60951 Rev. B Selecting the Class, Carrier , S pecial Services or Options Each carrier has its own se t of classes and each class has it s own set of special services. When you select a class or carrier , only those options available for that selection display in the main screen. 1. Press the Class key . A list of available[...]

DM1000™ Digital Mailing S ystem Operating Guide SV60951 Rev. B 4-19 Selecting a Country If your class requires you to select another country: 1. A list of countries appears in the display . Y ou can scroll through the countries: • Using the up/down arrows; • By typing in the first few lette rs of the country until you get a match; or • By t[...]

4 • Running Mail 4-20 SV60951 Rev. B Selecting the Meter St am p Options The Meter S tamp Options selection allows you to change the element s printed on your piece of mail or t ape. Y ou access the Meter S tamp options by pre ssing the Menu key on t he IntelliLink® Control Center and then selecting Meter St amp Options . The list of options tha[...]

DM1000™ Digital Mailing S ystem Operating Guide SV60951 Rev. B 4-21 Meter S tamp Options: Inscription Y ou can have a variety of inscription s appear on your piece of mail. For a list of the inscriptions provided with your mailing system, refer to Chapter 1 1, Supplies and Options in this guid e. T o add more inscriptions, refer to Performing Up [...]

4 • Running Mail 4-22 SV60951 Rev. B Using Electronic Confirmation Services The United S tates Post Of fice (USPS) provides th ree types of confirmation services: • Delive ry Confirmation - shows you when the postal carrier delivered the mail. • Signat ure Confirmation - shows you who signed for the mail. • Certified Mail - provides you wit[...]

DM1000™ Digital Mailing S ystem Operating Guide SV60951 Rev. B 4-23 Adding Services or Making Changes • If you already have postage on the mail and then decide you wa nt to add a service, follow the instructions here for Adding Confirmat ion Ser - vices After Printing Post age . • If you need to add more post age to cover the conf irmation se[...]

4 • Running Mail 4-24 SV60951 Rev. B 12. Press the Enter key . The “Enter another p ackage?” screen appears. Follow the screen prompt s to process more pieces of mail for confirma - tion services. Adding Confirmation Services After Printing Postage If you have alre ady ap plied postage to a pie ce of mail and you now want to add a confirmatio[...]

DM1000™ Digital Mailing S ystem Operating Guide SV60951 Rev. B 4-25 Editing, Deleting or Sending Confirmation Services Records This procedure tells you how to edit, de lete or send confirmation services records once you have entered them into your syste m. Y our system can store up to 100 of your ba rcode records before sending the m to Pitney Bo[...]

4 • Running Mail 4-26 SV60951 Rev. B c. V erify that the services are enabled. The list of services that appears may look like the sample shown at the right. 2. If you have not already done so, ent er the Mailer ID/D-U-N-S® number . This number must be manually en tered the first time on the Mailer ID/ DUNS prompt screen after ERR is e nabled. a[...]

DM1000™ Digital Mailing S ystem Operating Guide SV60951 Rev. B 4-27 • BPOD for SigCon - If this o ption is on, a nd Signature Confirmatio n is selected, the system will include your Ma iler ID/ D-U-N-S® Num - ber for bulk signature retrieval. • Records W arning - This option allo ws the operator to enter the number at which the system will w[...]

4 • Running Mail 4-28 SV60951 Rev. B 9. Repeat steps 1-8 a s necessary . 10. Transfer Files: a. Connect the control center to the Pitney Bowes Data Cent er . b. Upload your records no later than the end of e very day . T o do this, pre ss Menu and select Confirmation Services . 1 1. The display automatically prompt s you to print receipt s or rep[...]

DM1000™ Digital Mailing S ystem Operating Guide SV60951 Rev. B 4-29 5. Enter the USPS tracking barcode number . 6. Apply the barcode: a. Apply the 22 -digit barco de lab el to yo ur mail pie ce if it is no t already pre -printed on the mail p iece. b. Press Enter . (T his step is not required if the system is set t o auto- enter . 7. Enter the cu[...]

4 • Running Mail 4-30 SV60951 Rev. B Customer Reference Number (ERR) The Pitney Bowes solution for Electronic Retur n Receipt (ERR) may include the option to use a Reference Number that can tie the USPS T rack- ing Number to an internal t racking number your organizat ion assigns to a clien t or matter . By using this Reference Number , you’ll [...]

DM1000™ Digital Mailing S ystem Operating Guide SV60951 Rev. B 4-31 6. Apply the barcode: a. Apply the 22 -digit barco de lab el to yo ur mail pie ce if it is no t already pre -printed on the mail p iece. b. Press Enter . (T his step is not required if the system is set t o auto- enter .) 7. Enter the customer reference number . a. Scan or manual[...]

4 • Running Mail 4-32 SV60951 Rev. B Off-Line Electronic Return Receipt (ERR) Off-line ERR allows you to proce ss Certified Mail™ with Electronic Return Receipt using applications other than Pitnew Bowes’ electronic Certified Mail solution. If you already have a Certified Mail solution, or acquire one out side of Pitney Bowes, you can use the[...]

DM1000™ Digital Mailing S ystem Operating Guide SV60951 Rev. B 4-33 Adding Post age or Changing th e Date If you do not have the correct postage or date on a piece of mail, you can add more post age or change the date directly on a piece of ma il. If you pre - fer , you can print the corrections on at a t ape instead and then apply it to the piec[...]

4 • Running Mail 4-34 SV60951 Rev. B Changing the Date 1. If you are printing the dat e correction on an envelope and if the enve - lope is seale d, press the Se al key and select Sealer Of f. If you a re print - ing on a t ape, go to step 3. 2. T urn the piece of ma il arou nd 180 degree s so that the meter st amp is in the lower left corn er as[...]

5 • Mailing System Setup SV60951 Rev. B Navigating Hints ..................... ..................................................... ......... 5-2 Overview of Mailing System Se t Up ..................................................... 5-3 Setting the Display Language ..................... ......................................... 5-4 Adjusting D[...]

5 • Mailing System Setup 5-2 SV60951 Rev. B Navigating Hint s • The maximum n umber of options displayed is 5. T o view more options, press the down arrow key . • Y ou can select a numbered option either b y pressing the screen key next to the option, or by pressing the corre sponding number on the key - board and then pressing the Enter key [...]

DM1000™ Digital Mailing S ystem Operating Guide SV60951 Rev. B 5-3 Overview of Mailing System Set Up Follow the other procedures listed here as need ed. For det ails on each procedure, refer to th e section number listed here . Set the Display Language. Adjusting the Display Contrast. Adjusting the Feed Deck Sensor Setting the Date and T ime of D[...]

5 • Mailing System Setup 5-4 SV60951 Rev. B Setting the Display La nguage Depending on t he model of your mailin g syste m, you may be a ble to set the display to any of th e following languages: • English • Espan ol T o change the language of the display: 1. Press the Men u key . 2. Select Set Up , or press 1 and the Enter key . 3. Select Ch[...]

DM1000™ Digital Mailing S ystem Operating Guide SV60951 Rev. B 5-5 Setting the Date and Ti me of D ay If your mail is picked u p at a cert ain time each da y , you can set your syst em to advance the date at the mail pickup time. If you enter an invalid time or date, the system beeps and the screen dis - plays the message: “Invalid T ime”. T [...]

5 • Mailing System Setup 5-6 SV60951 Rev. B Setting Up a Supervisor Password Y ou can limit access to the following operation s by creating a supervisor pas swo rd . • Adding Postage (Refill) • Clearing Batch Informa tion (the number of pieces of mail your system pro cesses) • Setting up Scale/Rates • Accounting Set Up Whenever you perfor[...]

DM1000™ Digital Mailing S ystem Operating Guide SV60951 Rev. B 5-7 Setting Up the Scale and Selecting Rates If you ha ve a sca le on your mailing system, you can use this section to se t up how your sc ale works with your system. For example, the Att ac hed Scale option allows you to set your sca le to accommo - date for environment s subject to [...]

5 • Mailing System Setup 5-8 SV60951 Rev. B Scale/Rates: WOW® Weight Limit Y ou can set the WOW® weight limit to prevent the system from printing postage on pieces of mail that exceed a set weigh t. 1. Press the Menu key on the contro l center and select Set Up . Press the down arrow key and select Scale/Rates . 2. Select WOW W eight Li mit . 3[...]

DM1000™ Digital Mailing S ystem Operating Guide SV60951 Rev. B 5-9 Scale/Rates: Class if New Piece Use this option to set the system to prompt you to select a new class for each piece of mail weighed or to keep t he last class used. 1. Press the Menu key on the contro l center and select Set Up . Press the down arrow key and select Scale/Rates . [...]

5 • Mailing System Setup 5-10 SV60951 Rev. B Scale/Rates: Destination if New Class Use this option to set the system to pr ompt you to select a new destination (ZIP , Zone code or country) each time you change the class of mail, or to keep the last destination used. 1. Press the Menu key on the contro l center and select Set Up . Press the down a[...]

DM1000™ Digital Mailing S ystem Operating Guide SV60951 Rev. B 5-11 Scale/Rates: Smart Classes The Smart Class™ capabilit y of the DM Series™ mail ing system sof tware has been enhanced to p rovide fully automatic printing of post al inscriptions or postal endorsements. With the Smart Class™ feature, you are able to set the WOW® (W eigh-On[...]

5 • Mailing System Setup 5-12 SV60951 Rev. B f. The Select Auto Ad/Inscriptions screen ap pears: • T o add an ad, select Ad s/Messages . Scroll through the list a nd select the appropriate option. • T o add an inscription, select Insc riptions . Scroll throug h the list and select the appropriate opt ion. •P r e s s Enter when done. The dis[...]

DM1000™ Digital Mailing S ystem Operating Guide SV60951 Rev. B 5-13 d. Select the appropriate class, in this example Priority Mail . The Fees screen appears. Pre ss Enter . The Select Auto Ad/Inscriptions screen appears: • T o add an ad, select Ad s/Messages . Scroll through the list a nd select the appropriate option. • T o add an inscriptio[...]

5 • Mailing System Setup 5-14 SV60951 Rev. B Modifying a Smart Class™ with an Auto Inscription 1. Press the Men u key . 2. Select Set Up , then press the down arrow and select Scales/Rates . 3. Press the down arrow (depending o n your system you may ha ve to pre ss it twice) and select Smart Cl asses . 4. Select Vi e w . 5. Select the Smart Cla[...]

DM1000™ Digital Mailing S ystem Operating Guide SV60951 Rev. B 5-15 Setting Up Post age By Phone® Meter Payment System This section describes how to set up Post - age By Phon e® Me ter Payment System on your mailing system. It also includes advanced phone setup instructions for modifying individual phone connection parameters (user ID and p ass[...]

5 • Mailing System Setup 5-16 SV60951 Rev. B Phone/Networ k Set Up: My Phone # Use this op tion to en ter your local phone nu mber (th e number to wh ich your mailing system is connected). 1. Press the Me nu key on the con trol ce nter . Sele ct Set Up from the ma in screen, then select Phone/Netwo rk Set Up . 2. Select My Phone # . 3. Use the n [...]

DM1000™ Digital Mailing S ystem Operating Guide SV60951 Rev. B 5-17 Phone/Networ k Set Up: Network Settings This option allows you to modify in dividual phone connection p arameters. 1. Press the Me nu key on the con trol ce nter . Sele ct Set Up from the ma in screen, then select Phone/Netwo rk Set Up . 2. Select Network Settings . The "Net[...]

5 • Mailing System Setup 5-18 SV60951 Rev. B Configuring High/Low Funds Wa r n i n g Setting the Low Funds Warning V alue Use this option to set a value at which the mailing system warns you tha t the funds remaining in the meter are getting low . 1. Press the Menu key on the cont rol cent er , select Set Up from the main screen, and then select [...]

DM1000™ Digital Mailing S ystem Operating Guide SV60951 Rev. B 5-19 Configuring System Ti me ou ts This section describes how to set various system timeouts for your mailing system. 1. T o access the system timeouts, press the Menu key on the contro l cen ter , an d select Set Up . 2. Select Bas ic Settings and then Time - out s to ge t all of th[...]

5 • Mailing System Setup 5-20 SV60951 Rev. B Ti meouts: Normal Preset Tim e r The normal preset timer optio n allows you to specify how much time you want to allow the system to remain idle before it retu rns to the Normal Pre - set settings (refer to De fine Preset section in this chapter for more informa - tion on Normal Preset s). Y ou can set[...]

DM1000™ Digital Mailing S ystem Operating Guide SV60951 Rev. B 5-21 Defining Preset s Y ou can define up to 50 sets (0-49) of preset mailing system values, with each set having dif ferent values for such items as the account name, post - age value, class, carrier , a special service, a mode such as Att ac hed Scale or Diff erential weighing , and[...]

5 • Mailing System Setup 5-22 SV60951 Rev. B Defining Custom Preset V alu es Defining Custom Preset V alues When creating a custom preset, the mailin g system will prompt you to select a class of mail if you are using Key In Post age Mode. Selecting a class will ensure your preset values are upda ted automatically when post - age rates change. 1.[...]

DM1000™ Digital Mailing S ystem Operating Guide SV60951 Rev. B 5-23 S tore Advance Date in a Custom Preset This feature may be of fered as a st andard or optional feature and is not available on all Pitney Bowes solutions. Please con tact your local account representat ive to determine if t his option is accessible on your system. In order to sto[...]

5 • Mailing System Setup 5-24 SV60951 Rev. B Editing Custom Preset V alu es T o edit an existing custom preset, yo u define it s new values and then over - write the old values. 1. Enter the new value s for th e ma il job tha t corre spond to the custom p re - set you want to change or edit. 2. Press the Custom Preset s key . 3. Press the right a[...]

DM1000™ Digital Mailing S ystem Operating Guide SV60951 Rev. B 5-25 Creating Custom Messages Custom Messaging enables you to enter text at the Control Center which can print directly on envelopes as t hey p ass through the mailing system. Custom messages ca n b e save d in th e memo ry of the system, an d re called whenever appropriate to print. [...]

5 • Mailing System Setup 5-26 SV60951 Rev. B Post al Rules and Guidance Creating a Custom Message for the First T ime 1. Press the Men u key . 2. Select Set Up , then select T ext Entry Set Up . 3. Select Create . 4. Select a line of text to enter . T ype in the text and press Enter . 5. Repeat step 4 until all lines of text ha ve bee n entered. [...]

DM1000™ Digital Mailing S ystem Operating Guide SV60951 Rev. B 5-27 Editing a Custom Message 1. Press the Men u key . 2. Select Meter S t amp Options , then select T ext Entries . 3. Press the right arrow key , the select Edit . 4. Select the appropriate custom message. 5. Select a line of text to edit. a. Press Clear to clear the existin g entry[...]

5 • Mailing System Setup 5-28 SV60951 Rev. B Taking the Meter Out of Servi ce Call your Pitney Bowes represent ative if you need to return the po stage meter (cont ained in the IntelliLink® Co ntrol Center) to Pitne y Bowes. When instructed, follow the procedure here. 1. Press the Men u key and select Set Up . 2. Select T ake Meter Out of Servic[...]

DM1000™ Digital Mailing S ystem Operating Guide SV60951 Rev. B 5-29 Configuring the Optional Barcode Scanner If you have a barcode scanner att ached to your mailing system, yo u can configure it to scan: • account names, • account codes (Business Man ager only), • speed codes (INVIEW™, Budget Manager only), • Custom and Normal Preset s,[...]

5 • Mailing System Setup 5-30 SV60951 Rev. B Setting the Default Scan Ty p e If you are using an accounting system on yo ur mailing system you can set up the sca nner so tha t it knows what f ield is scanning with out u sing a p refix code. Y our selection of Account Na me or Account Code dep ends on your accounting system. Y ou can then scan the[...]

DM1000™ Digital Mailing S ystem Operating Guide SV60951 Rev. B 5-31 Adding Barcode Prefixes If you are going to scan multiple fields, you will need to create barcodes that contain a 1 or 2 digit prefix. This prefix identifies the field you are scan - ning. Y ou may use this if you are transferring accounts from a dif ferent accou nting system lik[...]

5 • Mailing System Setup 5-32 SV60951 Rev. B Combining Barcodes If you need to combine multiple barcode scans into a sing le barcode, use this setup option. For example, the typical barcode scanner can only accept a maximum of 30 characters. If you want to scan an account name that contains more than 30 character s, say 50 characters, you add a &[...]

6 • Adding Postage SV60951 Rev. B Postage By Ph one® Meter Payment System ...................................... 6-2 Y our Postage Meter .................................... ......................................... 6-2 Connection Alternatives .............................. ......................................... 6-3 USPS Rekey Requirements ..[...]

6 • Adding Postage 6-2 SV60951 Rev. B Post age By Phone® Meter Payment System Postage By Phone® Meter Payment Syst em is a Pitney Bowes service that you use to add postage to your meter . Y ou can access the Post age By Phone® System 24 hours a day , 7 days a week through your IntelliLink® Control Center . For more information, refer to the P[...]

DM1000™ Digital Mailing S ystem Operating Guide SV60951 Rev. B 6-3 Connection Alternatives Y our mailing system connect s to the Pitney Bowes using one of four meth - ods: • Const ant (High S peed) Connection - using your o rganization’ s Local Area Network and approved connection device • Direct Analo g Connection – requiring a direct, c[...]

6 • Adding Postage 6-4 SV60951 Rev. B Managing Y o ur Post age Funds Refer to the appropriate section listed h ere for checking fun ds and accoun t balances and adding post age when using the Postage By Pho ne® Meter Payment System. Connecting Y our Postage Meter to a Local Area Netwo rk (LAN) - Refer to this section if you are using your organi[...]

DM1000™ Digital Mailing S ystem Operating Guide SV60951 Rev. B 6-5 Connecting Yo u r Po st age Meter to an Analog Phone Line Which connector do I use? Internal Analog Phone Line Conne ctor - Use the internal analo g modem to connect directly to an a nalog phone line. If your mailing system is not located near an ana log phone line and you ne ed t[...]

6 • Adding Postage 6-6 SV60951 Rev. B 7. Add or check your post age funds as described in Checking Y our  Postage By Phone® Meter Payment System Account Bal - ance in this ch apter . 8. Unplug the telep hone co rd and the A/C Adapter . 9. Reinst all the IntelliLink® Con - trol Center by sliding it into the docking st ation on top o f the mai[...]

DM1000™ Digital Mailing S ystem Operating Guide SV60951 Rev. B 6-7 Adding Post age T o add postage from your Post age By Phone® System account to your post age meter , follow these step s. 1. Press the Funds key . 2. Select Quick Re fill , or Other Refill Amount . 3. If you have set up a supervisor p assword, you are pro mpted to enter the passw[...]

6 • Adding Postage 6-8 SV60951 Rev. B Recommended Funds V alues When the Post age Pass - Automated Postag e Refill capability is enabled, your mailing system will make re commendations for both Auto Refill Amounts an d the Low Funds W arning. • The Au to Refill Amoun t is th e dollar value of th e reset when you refill for postage. • The Low [...]

7 • S tandard Accounting SV60951 Rev. B Navigating Hints ..................... ..................................................... ......... 7-2 Overview of Accounting ....................................................................... 7-3 Using the Account Setup Procedures ......... ......................................... 7-3 Before Usin[...]

7 • S tandard Accounting 7-2 SV60951 Rev. B Navigating Hint s • Y ou can access all of the accounting features b y pressing the Account s key on the IntelliLin k® Control Center . The system displays the account names in the fo rmat shown here (S tandard Accounting): • T o enter the account set up mode, press the right arrow key on the con -[...]

DM1000™ Digital Mailing S ystem Operating Guide SV60951 Rev. B 7-3 Overview of Accounting The information in this chapter d escribes how to set up the st andard accounting package provided with your mailing system. For information on your system’ s accounting features, o r if this is the first time you are setting up accounts a nd would like so[...]

7 • S tandard Accounting 7-4 SV60951 Rev. B Before Using the Setup Procedures 1. If your system has a supervisor p assword set up, you must enter that password before you can ent er the account setup mode. 2. If you have not set up an y accounts ye t, as soon as you press the Accou nt s key on the control center , the system prompts you for the s[...]

DM1000™ Digital Mailing S ystem Operating Guide SV60951 Rev. B 7-5 least four characters. (Y ou need to enable password p rotection before you can protect an indi vidual account. Refer to T urning Accounting Password Protection On or Off in this chapter . 7. When you are done, press the Enter key t o save the account informa - tion. Creating a Ne[...]

7 • S tandard Accounting 7-6 SV60951 Rev. B Editing Account s Y ou can change the name of an account, make the accou nt inactive (or active), add a password or chang e an existing one, and clear (reset) all data fr om the account. 1. Press the Account s key . 2. Press the right arrow key to enter th e “Set Up Account” screen. 3. Select Edit A[...]

DM1000™ Digital Mailing S ystem Operating Guide SV60951 Rev. B 7-7 Tu r n i n g Stand ar d A ccounting On or Off T o turn the stand ard accounting pa ckage provided with your system on or off: 1. Press the Account s key . 2. Press the right arrow key to enter th e “Set Up Accounts” screen. 3. Scroll down and select Acc ounting . 4. T o turn o[...]

7 • S tandard Accounting 7-8 SV60951 Rev. B Resetting (Clearing) all Account s When you reset or clear your acco unts, you completely remove all of th e data in all of your accou nts. Once y ou clear the da ta, you cannot retrieve it. T o keep a record of your dat a, be sure and print a Multi-Account Summa ry Report. Refer to Chapter 8 , Report s[...]

DM1000™ Digital Mailing S ystem Operating Guide SV60951 Rev. B 7-9 T ransferring Funds T o transfer funds: 1. Press the Account s key . 2. Press the right arrow key to enter th e “Set Up Accounts” screen. 3. Select T ransfer Funds . The system displays a list of your chargeable accounts. Y ou can transfer funds used and piece count among acco[...]

7 • S tandard Accounting 7-10 SV60951 Rev. B Selecting an Accounting Ty p e T o select and accounting type, or to di sable the accounting fe ature on your mailing system, follow the procedure here. 1. Press the Account s key . 2. Press the right arrow key to enter th e “Set up Account” screen. 3. Press the down arrow key to scroll down and se[...]

DM1000™ Digital Mailing S ystem Operating Guide SV60951 Rev. B 7-11 Y our mailing machine has 25 st andard account s. Y ou have the option to increase your account s to 100 or 300 accounts. Only your charge able le vel accounts are count ed towards your ac count tot al. (Chargeable accou nts are explained in the next section.) If you need informa[...]

7 • S tandard Accounting 7-12 SV60951 Rev. B This type of account structure allows you to view accounts and create reports that show tot al ch arges for the top level accoun t, or you can view or create reports tha t show the charges for each of the subaccount s or sub - subaccounts. This is grap hically illustrated on the following p age using t[...]

8 • Reports SV60951 Rev. B Introduction ............................ ..................................................... ......... 8-2 V iewing a Report .............................................................. .................... 8-2 Printing a Report .............................. .................................................... 8-2[...]

8 • Reports 8-2 SV60951 Rev. B Introduction Creating a report is quick and easy on your mailing system. With the capa - bility to print out report s on roll t ape o r envelopes using the in ternal mailing system printer , you can easily keep an accurate record of all your mailing activities. For some report s, you need a n external or att ached p[...]

DM1000™ Digital Mailing S ystem Operating Guide SV60951 Rev. B 8-3 Single Account Report The Single Account Report gives the to t al pieces of mail and the postage for a selected accoun t. After you select Single Account Report the last account used is displayed. T o view another account, press the screen key for Select Another Account . If you h[...]

8 • Reports 8-4 SV60951 Rev. B Multi-Account Summary Report Internal Printer V ersion The Multi-Account Summary supplies t he tot al pieces and post age for all enabled account s. Y ou can view and print the Multi-Account Summary repo rt sorted by accou nt number , as well as by account name. When viewing this repo rt, press the lef t arrow key t[...]

DM1000™ Digital Mailing S ystem Operating Guide SV60951 Rev. B 8-5 External Printer Ve r s i o n This version of the Multi-Account Summary can only be printe d on an attached external printer . Accou nt numbers are on ly assigned to the lowest level of the account hierarchy or tr ansaction level. Account numbers will only appear if the account do[...]

8 • Reports 8-6 SV60951 Rev. B Last Five Refills Report The Last Five Refills Report lists the la st f ive refills for any enab led account and prints the information on a single envelope or strip of tape. The refills are displayed in chronological order . Screen Display Printed Report The Refill S tatement provides the following information : ?[...]

DM1000™ Digital Mailing S ystem Operating Guide SV60951 Rev. B 8-7 USPS Confirmation Services Report (System Printer Required) The Confirmation Services Report provides det ails for Confirmation Ser - vices pieces processed and uploaded vi a IntelliLink® Control Center . It prints the information on an envelope or strip of t ape. When you select[...]

8 • Reports 8-8 SV60951 Rev. B Account List Report (External Printer Required) The Account List Report list s the nam es a nd numbers of all accounts tha t are set up in your mailing machine. Screen Display Printed Report This report prints a list of all yo ur accoun t s and the account numbers. Funds Report The Funds Report gives a summary of th[...]

DM1000™ Digital Mailing S ystem Operating Guide SV60951 Rev. B 8-9 System Set Up Report The System Setup Report is a n extensive report that gives you comprehen - sive information about your tot al ma iling system. Y ou can only print the entire system set up. However , the entire report must be printed on an attached pr inter . It provides infor[...]

8 • Reports 8-10 SV60951 Rev. B Error Report This feature may be of fered as a st andard or optional feature and is not available on all Pitney Bowes solutions. Please con tact your local account representat ive to determine if t his option is accessible on your system. The Error Report lists the last ten errors in chronolo gical order with the m[...]

DM1000™ Digital Mailing S ystem Operating Guide SV60951 Rev. B 8-11 Job Report This feature may be of fered as a st andard or optional feature and is not available on all Pitney Bowes solutions. Please con tact your local account representat ive to determine if t his option is accessible on your system. The Job Report summarizes a job that is pro[...]

8 • Reports 8-12 SV60951 Rev. B Dat a Capture Report (Non-US Use Only) The Data Ca pture Short Report provides informatio n on the data th at is transferred from the mailing system through Pitney Bowes Dat a Center to the Post Office. The Data Ca pture Report prints on a n envelope or tape. Electronic Return Receipt Report This report can be used[...]

DM1000™ Digital Mailing S ystem Operating Guide SV60951 Rev. B 8-13 Inst alled/ Pending Rates Report This report displays only on the screen. Use the up and do wn arro w keys to scroll through all the rate files loaded on the system. Last Rates Downloaded Report This report displays only on the screen. Use th is report to confirm whether you have[...]

8 • Reports 8-14 SV60951 Rev. B This page intentionally left blank.[...]

9 • Maintaining and Updating SV60951 Rev. B Items to Keep On Hand ............................................................... ......... 9-2 Cleaning the Exterior ................................... ......................................... 9-2 T ape Maintenance .................................................. .......... ........... ........[...]

9 • Maintaining and Updating 9 - 2 SV60951 Rev. B Items to Keep On Hand The following is a list of items you should keep on hand: • Ink Cartridge • T ape Roll • E-Z Seal® Sealing Solution Refer to Chapte r 1 1, Supplies and Options for de tails on how to order the se items. Cleaning the Exterior T o clean the outside of your mailing system[...]

DM1000™ Digital Mailing S ystem Operating Guide SV60951 Rev. B 9 - 3 T ape  Maintenance T ape maintenance consist s of installing a new tape roll. The digital mailing system u ses gummed or adhesive t ape. A red stripe ap pears along it s edge approximately 36 inches from the e nd to indicate a low t ape cond ition. Repla ce th e t ape when th[...]

9 • Maintaining and Updating 9 - 4 SV60951 Rev. B E-Z Seal ®  Sealing  Solution  Maintenance Y our mailing system displays a message telling you when your E-Z Seal® Solution is running low . When you receive this message, your system can still seal approximately 50 envelop es. Filing the Flap Moistener Bottle 1. Open the main cover and[...]

DM1000™ Digital Mailing S ystem Operating Guide SV60951 Rev. B 9 - 5 Cleaning the Moistener Brush 1. Move the t ape lever to the up position. 2. Move the brush lever to the right to pull the brush mechanism forward. 3. Lift the brush out by p ull - ing up on the brist les. 4. Rinse the brush under cold water , sep arating the bristles to remove e[...]

9 • Maintaining and Updating 9 - 6 SV60951 Rev. B Cleaning the Printhead Nozzles If you notice the meter stamp is not printing completely and there are white lines going through it, you will need to perform printer maintenance. First, clean the printer nozzle. 1. Press the Men u key . 2. Select Mainten ance . 3. Select Clea n Printer Nozzle . The[...]

DM1000™ Digital Mailing S ystem Operating Guide SV60951 Rev. B 9 - 7 Replacing the Ink Cartridge “Low Ink - Order Ink” appears on the IntelliL ink® Control Center main screen when there is only eno ugh ink fo r approximately 10 days of mailing. Y ou can choose to ignore this warning - refer to the Con figuring Low Ink War n in g section in C[...]

9 • Maintaining and Updating 9 - 8 SV60951 Rev. B 2. Push the tab on the front of th e cart ridge lid. L if t the lid up and push toward the back of the machine. 3. Remove the old ink car - tridge by lif ting it st raight up. 4. Insert the new cartridge with the grooved side facing you. 5. Close the ink cartridge lid and pu sh down until it locks[...]

DM1000™ Digital Mailing S ystem Operating Guide SV60951 Rev. B 9 - 9 Changing the Printhead If you have cleaned the printer nozzle and changed the print cartridge and the meter st amp is still not satisfactory , replace the printhead. Instructions for repla cing the printh ead are in cluded with each repla cement an d are repeated here for you r [...]

9 • Maintaining and Updating 9 - 10 SV60951 Rev. B This exposes the print - head cover . 6. Grasp the printhead cover a nd pull as shown here. 7. Grasp the printhead st and-of f and lif t the printhead up and out. 8. Discard the old print - head. 9. Locate the new print - head and remove the pro tective cover . 10. Install the new printhead in th[...]

DM1000™ Digital Mailing S ystem Operating Guide SV60951 Rev. B 9 - 11 Changing the Wiper Blade Assembly When you change the prin thead, you must also replace the wiper blade assembly . Instructions for replacing the wiper bla de assembly are included with each replacement and are repeated he re for your convenience. 1. From the IntelliLink® Cont[...]

9 • Maintaining and Updating 9 - 12 SV60951 Rev. B 7. Slide the assembly to the left and lift it out. 8. Remove the new wiper blade assembly from the package. 9. Place the new wiper blade d irectly into the wiper blade slot with the shaft end to the right. Slide the wiper blade to the right until it clicks into place. 9. Close the main cover . Pe[...]

10 • T roubleshooting SV60951 Rev. B How to T roubleshoot your Mailing System ......................................... 10-2 Wid th Sensor W arnings...................................................................... 10-2 Hopper Sensitivity Adjustment s................................................... ....... 10-2 Ink W aste T ray Full Warnin[...]

10 • Troubleshooting 10-2 SV60951 Rev. B How to T roubleshoot your Mailing System This chapter contains a list of problems you may encounter while u sing your DM Series™ System. Review the problems and if you are unable to find a solution, call the Help Desk or you can sched ule a requ est for service at ou r web site. Refer to the Pitney Bowes[...]

DM1000™ Digital Mailing S ystem Operating Guide SV60951 Rev. B 10-3 Ink W aste T ray Full W a rning The Ink W aste T ray Full W arning appears when you powe r up or exit sleep mode on the mailing system. It indicates that the ink waste tray is approaching maximum cap acity . Contac t your customer service represen - tative to sch edule replacemen[...]

10 • Troubleshooting 10-4 SV60951 Rev. B appears, and you have not already done so, cont act your custo mer service representat ive to schedule replacement of th e ink waste tray . INK W ASTE TRA Y FULL ALERT CONT ACT SERVICE IMMEDIA TEL Y . Failure to replace full ink waste tray will resu lt in ink leakage, causing system damage.  OK Error: W[...]

DM1000™ Digital Mailing S ystem Operating Guide SV60951 Rev. B 10-5 Envelope(s) not seal - ing properly Envelope flap dimen sions are not within the accept - able range. Use e nv elopes w ith f lap depths b etween 1" and 3 7/8" (25.4 mm and 98.4 mm ). Seal Only mode is not working. Flap moistening bottle is ou t of E-Z Seal® Sealing So[...]

10 • Troubleshooting 10-6 SV60951 Rev. B Envelope Feeding Problems Description Possible Causes Solution More than one enve - lope is feeding. T oo many envelopes are on the fe ed deck; envelo pes are not stacked proper ly on the feed d eck. • Remove some of the envelope and te st with a smaller stack. • Slant the envelopes slig htly to the le[...]

DM1000™ Digital Mailing S ystem Operating Guide SV60951 Rev. B 10-7 Mail is not feeding into the syst em cor - rectly . Light mail/postcard knob is not at the proper setting. • T urn the knob to the left for postcards and light mail. • T urn the kno b to the right for all other types of mail. Envelope Feeding Problems Description Poss i ble C[...]

10 • Troubleshooting 10-8 SV60951 Rev. B Envelope(s) getting jammed • Envelopes dimensions are outside the accep table range (piece of mail is too thick, pieces of mail are inc orrect size, etc.) for mailing system. • Feeder adjustment is set too hig h. Refer to the Specific ations section in this guide for the accepta ble envelope dimensions[...]

DM1000™ Digital Mailing S ystem Operating Guide SV60951 Rev. B 10-9 Envelope(s) getting jammed (continued) • Envelopes dimensions are outside the accep table range (piece of mail is too thick, pieces of mail are inc orrect size, etc.) for mailing system. • Feeder adjustment is set too hig h. (continued) T o clear a jam in the transport area: [...]

10 • Troubleshooting 10-10 SV60951 Rev. B T ape Feeding Problems Description Possible Causes Solution T ape jamming in the cutter . T ape pieces or paper slivers are blocking the knife path. Clear pieces from the knife p ath. If problem continues, call for service. T ape is catching on moistening br ush. Remove t ape b rush and rese t in it s ho [...]

DM1000™ Digital Mailing S ystem Operating Guide SV60951 Rev. B 10-11 T ape does not remove easily . T ape is sticking to dried glue on moistening brush. Remove brush and clean under cold water . Refer to th e Moistener Maintenance section in Chapter 10, Maint ain ing and Up da ting for more information. T ape error mes - sages display , but t ape[...]

10 • Troubleshooting 10-12 SV60951 Rev. B Gummed tape is not wet. (continued) Brush not out far en ough to r each tape. 1. Move the tape lever to the up positio n. 2. Move the brush lever to the right to pu ll the br ush mech anism forward. 3. Remove the brush. 4. Pull ou t brush an d readjust to longer length. 5. Reinstall b rush a nd release ho[...]

DM1000™ Digital Mailing S ystem Operating Guide SV60951 Rev. B 10-13 Adhesive tape get s wet. Wet/dry lever s et into wet pos ition. Set wet/dry lever dow n to dry position. Moistener brush is set too high. Remove t ape brush and reset a t a lower posi - tion in its holder . T ape Feeding Problems Description Possible Causes Solution T o adjust b[...]

10 • Troubleshooting 10-14 SV60951 Rev. B IntelliLink® Contro l Center Problems Description Possible Causes Solution IntelliLink® Control Cen ter does not respond when removed from sys - tem. No power is going to IntelliLink® Co ntrol Center . • Make sure the AC adapte r is plugged into the back of the control center . • T es t the outlet [...]

DM1000™ Digital Mailing S ystem Operating Guide SV60951 Rev. B 10-15 Wrong ad or inscrip - tion, yet appears in menu list. Mailing system is reset to factory default mode. 1. Select desired graphic. 2. Push the Men u key . 3. Select Me ter St amp Opti ons . 4. Select Adv ertisement s or Inscriptions . 5. Change the Normal Preset T imeo ut. See Ch[...]

10 • Troubleshooting 10-16 SV60951 Rev. B Printing Problems Description Possible Causes Solution No postage is print - ing. The Postage Mo de is set to Seal Only . From the IntelliLink® Co ntrol Center , press the Mode key and select the appr opriate post age mode option displayed on the screen. Refer to th e Se lecting the Postage Mode sec - ti[...]

DM1000™ Digital Mailing S ystem Operating Guide SV60951 Rev. B 10-17 Meter imprint is streaked or incomplete; poor print quality: The printer nozzle requires main - tenance. Clean the printer nozzle an d run a test print as describ ed in Chapter 10 in this guide. Y ou need to change the print - head. If you have already cle aned the printer nozzl[...]

10 • Troubleshooting 10-18 SV60951 Rev. B Post age Refill Problems Description Possible Causes Solution Refill operation fails when IntelliLink ® Control Center is on or of f the mailing system Phone line is not connecte d to an ana log line or is loose. Reconnect the phon e line to the back of the IntelliLink® Control Center . Phone cord is da[...]

DM1000™ Digital Mailing S ystem Operating Guide SV60951 Rev. B 10-19 Getting Help There may be times when you need help to solve a problem, or yo u may want more information about how your mailing system works. Pitney Bowes provides several information resources. See Chapter 1, Read This First for a description of these resources. If you are unab[...]

10 • Troubleshooting 10-20 SV60951 Rev. B[...]

1 1 • Supplies and Options SV60951 Rev. B Ordering Supplies ................................................... ............................ 1 1-2 Ordering a Pitney Bowes Supply Cat alog .......................................... 1 1-2 Printhead Kit and Wip er Blade Replacement ..................................... 1 1-2 USPS Confirmation Service[...]

1 1 • Supplies and Options 11 - 2 SV60951 Rev. B Ordering Supplies Y ou can order supplies through the Pitney Bowes Supply Line™, or you can order from the Pitney Bowes web site. Refer to th e Pitney Bowes  Contact Information L ist at the front of this g uide for the Pitney Bowes Sup - ply Line™ phone number and the web site ad dresses. T[...]

DM1000™ Digital Mailing S ystem Operating Guide SV60951 Rev. B 11 - 3 USPS Confirmation Services Labels Delivery Confirmation Labels: 639-6 Signature Confirmation Labels: 639-9 E-Certified Labels 639-5 USPS Confirmation Services Request Book: 640-7 Accessories Y o u Can Order Advertisements and Inscriptions A number of ad vertisements and inscrip[...]

1 1 • Supplies and Options 11 - 4 SV60951 Rev. B This page is inten tionally lef t blank.[...]

12 • Specifications SV60951 Rev. B Equipment Specifications ................................................................ ....... 12-2 Accounting Features .............................................................................. 12-4 Mailing Materials ............................................................................. ....... 12[...]

12 • Specifications 12-2 SV60951 Rev. B Equipment S pecifications Dimensions . Power and Compliance Operating Conditions Capacities and Features Length without a Drop o r Power S t acker 58 .5 in. (148 .58cm) Length with a Dro p S tacker 77 in. (195 .58cm) Length with a Power S tacker 88" (223.52cm) 104.5" (265.43cm) when stacker is ful[...]

DM1000™ Digital Mailing S ystem Operating Guide SV60951 Rev. B 12-3 Optimum Performance (Th roughput) * Model numbers are on lab els located under the main cover on the real panel of your mailing system. The actual throughput of th e system varies dependi ng on the material processed, system condition , and operator skill. • Gummed tape through[...]

12 • Specifications 12-4 SV60951 Rev. B Accounting Features Mailing Materials S tandard Accounting • Up to 25 accounts st andard • 100 or 300 account s optional Optional Budget Manager • Up to 3000 ac counts • Up to 50 operators • 1-32 custom carriers • 1-50 custom class/fee • 1-15 custom report s • 10,000 to 15,000 tranactions En[...]

DM1000™ Digital Mailing S ystem Operating Guide SV60951 Rev. B 12-5 3 7/8 in. (98.4mm) 1 in. (25.4 mm) Maximum Minimum 15 in. (381 mm) 13 in. (330 mm) 3.5 in.  (88.1  mm) 5 in. (127 mm)[...]

12 • Specifications 12-6 SV60951 Rev. B This page intentionally left blank.[...]

A • Glossary SV60951 Rev. B Glossary[...]

A • Glossary A - 2 SV60951 Rev. B Accounting A feature of th e mailing syste m that allows yo u to charge p ostage t o individ - ual accounts . AccuT rac™ Mail Accoun ting System A Pitney Bowes mail accountin g system software applica tion that allows you to record post age transactions to track costs so you can charge these costs to account s [...]

DM1000™ Digital Mailing S ystem Operating Guide SV60951 Rev. B A - 3 Communications Port Place to connect an optional Pitney Bowes scale, p rinter , or a PC. Control Center The IntelliLink® Control Ce nter is the mod ule mo unted on top of the ma iling machine th at conta ins the graphic display , function keys, alpha, and numeric keys and the P[...]

A • Glossary A - 4 SV60951 Rev. B Ink Cartridge Cartridge containing the ink used to p roduce the meter stamp. Inscription An optional message, such as “ First Class” or “Non-Profit,” that print s verti - cally to the immediate lef t of the posta ge imprint. Inspection A meter check required by the USPS. Insufficient Fu nds A warning mess[...]

DM1000™ Digital Mailing S ystem Operating Guide SV60951 Rev. B A - 5 Postal Security Device (PSD) The PSD co ntains the funds and pe rforms all of the calculations necessary to prin t meter st amps that comply with the lat est USPS st andards. The PSD is contained in the DM Series™ Digit a l Mailing System IntelliLink® Control Center . Postage[...]

A • Glossary A - 6 SV60951 Rev. B Signature Confirmation may be combined with special services. T o get the latest fees, go to www .usps.com and search for "Signa ture Confirmation". Sleep T imer The mode that the mailing system automatically enters af ter a cert ain pe riod of inactivity . St a c k e r The hold er at th e end of the fe[...]

Index A AC adapter connector location 6-5 Accessories description 2-4 ordering 2-4 , 11-2 Accounting set up mode 7-2 turning off accounting 7-10 Accounts accessing features 7-2 adding subaccounts to 7-4 changing name 7-4 , 7-6 changing number 7-4 changing password 7-4 changing status 7-6 checking Postage By Phone balance 6-6 clearing account inform[...]

Index setting the high value warning 5-18 setting the low value warning 5-18 tranferring account funds 7-9 Funds key adding postage 6-7 check Postage By Phone 6-6 checking available funds 6-6 clear batch number 4-34 description and location 2-9 Funds report 8-8 H Help Postage By Phone 6-2 High funds warning description 5-18 setting up 5-18 I Ink ca[...]

Index Ordering supplies 11-2 ink cartridges 11-2 tape 11-2 P Password protecting mail operations 5-6 setting up supervisor 5-6 turning on/off for accounts 7-7 Passwords changing account password 7-6 setting up for each account 7-4 Permit defined 2-4 Pitney Bowes Supply Line™ 2-4 Postage By Phone checking funds in account 6-6 checking funds in pos[...]

Index T Tape installing 9-3 lever, wet/dry 2-5 ordering 11-2 roll 2-7 specifications 12-4 Thickness adjustment knob location 2-7 Time and Date Stamping Mode 4-15 Timeouts display sleep 5-19 feeding timeout 5-20 normal preset timer 5-20 system sleep 5-19 transaction timeout 5-20 Troubleshooting display problems 10-15 weighing problems 10-15 U Update[...]

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1 Elmcroft Road Stamford, Connecticut 06926-0700 www.pb.com *sv60951revb* PB Form SV60951 Rev . B 4/09 © 2009 Pitney Bowes Inc. All Rights Reserved For Service or Supplies[...]