Pitney Bowes DM1100 manual

Operator Guide US English V ersion D M 1100™ DM Series ™ Digital Mailing System[...]

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SV62146 Rev . D ©2009 Pitney Bowes Inc. All rights rese rved. This book may not be reproduced in whole or in p art in any fashion or stored in a retrieval system of any type or transmitted b y any means, electronically or mechanically , without th e express, written permis sion of Pitney Bowes. We have made every reasonable ef fort to ensure the a[...]

Alerting Messages V arious messages are used througho ut this guide to alert you to pote ntially hazardous or error caus - ing conditions. These messages are as follows: FCC Compliance This equipment has b een tested and found to comply with the limit s for a Class A digital device, pur - suant to part 15 of the FCC rules. These limits are designed[...]

FCC Compliance of Modem This equipment complies with Part 68 of the FCC rules and the requirement s adopted by the ACT A. On the bottom of the IntelliLink® Control Center is a label that cont ains, among other information, a product identifier in the format US:AAAEQ##TXXXX. If requested, this numb er must be provided to the telephone comp any . Th[...]

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T able of Contents SV62146 Rev. D Pitney Bowes Contact Information List Chapter 1 - Read this First Chapter 2 - Meet the DM Se ries™ Digit al Mailing System Chapter 3 - Mail in a Minute Chapter 4 - Running Mail Chapter 5 - Mailing System Setup Chapter 6 - Adding Postage Chapter 7 - INVIEW™ Accounting Chapter 8 - Reports Chapter 9 - Maintaining [...]

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Pitney Bowes Contact Information List SV62146 Rev. D PB Web Sites • For frequently asked questions, go to: http://www .pb.com • T o place request s for service or training, go to: http://www .pb.com and click on My Account . • T o order PB supplie s and accessories, go to: http://www .pb.com and click on Online S tore . • T o view and p ay [...]

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1 • Read This First SV62146 Rev. D What’s in this Guide ............................................... .............................. 1-2 Other Information ........................................ ........... .......... ........... ......... 1-2 What Y ou Need to Know ........................................ .............................. 1-3 [...]

1 • Read This First 1 - 2 SV62146 Rev. D What’ s in this Guide Chapter 1 - Read this First cont ains important information about USPS requirements a nd equipment and telephone safety precautions. Chapter 2 - Meet the DM Se ries™ Digit al Mailing System g ives an over - view of the mailing system and the location of each control and machine fe[...]

DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 1- 3 What Y ou Need to Know Since your post age meter (Postal Securi ty Device) is licensed by the United S tates Postal Service (USPS), you mu st follow a few basic requireme nts. USPS  Requirements • Mail must have the correct date and p ostage amou nt in the meter stamp. • M[...]

1 • Read This First 1 - 4 SV62146 Rev. D • When lifting covers, wait for all p art s to stop moving before placing hands near feeder p ath or printer . • Do not remove covers as they enclose hazard ous part s that should only be accessed by a Pitney Bowes Service Represe ntative. • Use only Pitney Bowes approved supplies, e.g., inks, t apes[...]

DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 1- 5 • Do not connect your postage mete r (Postal Security Device) to a digit al phone line. The device’ s built-in modem is designed to wo rk with an analog phone line only . (Y our fax machine is usually connected to an analog phone line.) If you do not know if your line is digi[...]

1 • Read This First 1 - 6 SV62146 Rev. D • Be certain the area in front of the wall receptacle into which the machine is plugged is free from obstruction. • T o prevent overheating, do no t cover the vent openings. • Read all instructions before attempting to operate the equipment. • Use this equipment only for it s intended purpose. If y[...]

2 • Meet the DM1 100™ Digital Mailing System SV62146 Rev. D Introducing the DM Series™ Mailing System ......... .............................. 2-2 Features and Benefit s ............................................ .............................. 2-2 Parts of the Mailing System ..................................................................[...]

2 • Meet the DM1 100™ Digital M ailing System 2 - 2 SV62146 Rev. D Introducing the DM Series™ Mailing System The DM Series ™ Digita l Mailing System is an easy-to-use digit al mailing system you can tailor to satisfy the unique requirement s of your organiza - tion. This system: • Automatically feeds a stac k of mixed mail envelopes. • [...]

DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 2 - 3 Ability to Use Other Pitney Bowes Equipment Y ou can use the following Pitney Bo wes equipment with your mailing sys - tem: U7PS Power St acker . This provides a larger area f or stac kin g imprinted envelopes. (Optional.) Mail Machine Interface The Mail Machine Interface (MMI) [...]

2 • Meet the DM1 100™ Digital M ailing System 2 - 4 SV62146 Rev. D Advertisements and Inscriptions Ads and inscriptions are messages you can include in the me ter stamp. A number of st and ard advertisement s and inscriptions are inclu ded with yo ur mailing system. Y ou can order customized ads and inscriptio ns by calling the Pitney Bowes Sup[...]

DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 2 - 5 Part s of the Mailing System This section describes the part s of yo ur DM1 100™ mailing system and includes: • The Mailing System Exterior • The Mailing System Interior • The IntelliLink® Co ntrol Center • The Main Screen Mailing System Exterior Refer to the diagram [...]

2 • Meet the DM1 100™ Digital M ailing System 2 - 6 SV62146 Rev. D The Digit al Mailing System Exterior 1 2 see inset 3 3 4 5 6 7 8[...]

DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 2 - 7 Mailing System Interior Refer to the diagram for the lo cation of each component. Roll t ape - The t ape supply is loca ted here. Print meter st amps on tape for pieces of mail tha t cannot go through the system. Y ou can also print report s on t ape. Printer and Ink Cartridge -[...]

2 • Meet the DM1 100™ Digital M ailing System 2 - 8 SV62146 Rev. D 1 2 4 6 7 8 (see inset) USB Ports (USB network adapter can be plugged in he re) Power St acker Port Serial Port USB Network Ada p ter and LAN Cable 5 3 The Digit al Mailing System Interior[...]

DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 2 - 9 The IntelliLink® Control Center This section describes all of the functi on keys on the In telliLink Control Center , the control center Main Screen, and the con nectors on the back of the control center used to co nnect it to the AC adapter and to internal and external phone l[...]

2 • Meet the DM1 100™ Digital M ailing System 2 - 10 SV62146 Rev. D Star t K e y - Begins processing mail with the options you have selected. T ape Key - Allows you to print post age tapes for p ackages or pieces of mail that are outside the limit s specified for mailing materi - als. See Specifications in Chapter 12 of this guide for det ails.[...]

DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 2 - 11 The Main Screen The content of the main screen dep ends upon the current mode of the machine. Main screens are the only screens that cont ain a meter stamp replica area and a main st atus area. The main screen enters a sleep mode af ter a cert ain period of inactivity . Pressin[...]

2 • Meet the DM1 100™ Digital M ailing System 2 - 12 SV62146 Rev. D Connectors on the Back of the IntelliLink® Control Center • Internal Analog Phone Line Connector - The IntelliLink ® Control Center has an internal analog modem and can connect directly to an analog phone line. The te rm analog phone lin e refers to a RJ1 1C or RJ1 1W comp [...]

3 • Mail in a Minute SV62146 Rev. D Mail in a Minute ...................... ..................................................... ......... 3-2 Preparing Y our Mail .......................... .................................................... 3-2 Running the Mail ......................................... ........... .......... ........... .....[...]

3 • Mail in a Minute 3-2 SV62146 Rev. D Mail in a Minute This chapter explains how to use the “Key In Posta ge” mod e. It’ s the quick - est and easiest way to run a piece of mail or print a post age tape. For instructions on other available modes for runnin g your mail, refer to Determining the Correct Post age Mode section in Chapter 4 in[...]

DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 3-3 • Place the envelopes with the flap s down and against the rear wall. • Make sure the enve lopes are pushed f ar enough so th at they cove r the feed sensor on the rear wall.  5. Use the thickness adjustment knob to adjust for envelope thickness. • For thicker pieces of m[...]

3 • Mail in a Minute 3-4 SV62146 Rev. D Printing Post age T apes Print postage t apes for: • Packages • Onion skin/airmail type envelopes • T yvek® envelopes • Envelopes that are thicker than 3/4” • Any pieces of mail that are out side the limit s specified for mailing mate - rials - see Specifications, Mailing Materials in Chapter 1[...]

4 • Running Mail SV62146 Rev. D Navigating Hints ............................... ........................................... ......... 4-2 Applying Postage and Running Mail .................................................... 4-3 Determining the Correct Post age Mode ............................................... 4-4 Preparing Y our Mail .......[...]

4 • Running Mail 4-2 SV62146 Rev. D Navigating Hint s • The maximum n umber of options displayed is 5. T o view more options, press the down arrow key . • Y ou can select a numbered option either by pressing the screen key next to the option, or by pressing the corresponding number on the key - board and then pressing the Enter key . • T o [...]

DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 4-3 Applying Post age and Running Mail T o apply postage and run mail on the DM1 100™ mailing system, follow the procedures listed here. Y ou must follow procedures 1 and 2 before you run mail through the sys - tem and apply postage. If you are using Accounting, you must also fo llo[...]

4 • Running Mail 4-4 SV62146 Rev. D Determining the Correct Post age Mode Feeding Mail or Printing T ape? 1. If your mail requires no applicatio n of post age, see Chart C on the fol - lowing page to choose your mode. 2. If your mail requires postage , you must determine if you can print directly on your mail. Y ou can feed mail if your pieces of[...]

DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 4-5 Chart B - Post age T ape Mode If: Then use this mode: Y ou know the amount of postage ne eded for your piece of mail. Key In Postage Y ou do not know the weight of your p iece of mail. Attached Scale Y ou have several pieces of mail and do not know their postage Attached Scale - A[...]

4 • Running Mail 4-6 SV62146 Rev. D Prep aring Yo u r M a i l If you intend to run pieces of mail through your system, read About Run- ning Mail below . If you are going to print postag e tapes, read About Printing Postage T apes in this section. Then, proceed to instructions for selecting the mode and running the job. Refer to Chapter 12, Specif[...]

DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 4-7 4. Use the thickness adjustment knob to adjust for envelope thickness. • For thicker pieces of mail  (3/8” to 5/8”), or mail cont ain - ing several insert s, use the thick mail setting. For most mail under 3/8", use the nor - mal mail settings. • For large stacks o[...]

4 • Running Mail 4-8 SV62146 Rev. D Ti ps on Feeding Mail • Presealed Envelopes: If you are using p resealed envelopes, make sure you press the Seal key on the IntelliLink® Control Center and select Sealer off or the envelopes will jam. • Pieces of mail that are 5/8" thick: If you are running pieces of mail that are each 5/8” thick, y[...]

DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 4-9 About Printing Postage T a pes Print postage t apes for: • Packages • Onion skin/airmail type envelopes • T yvek® envelopes • Envelopes that are thicker than 5/8” • Any pieces of mail that are out side the limit s specified for mailing mate - rials - see Chapter 12, S[...]

4 • Running Mail 4-10 SV62146 Rev. D Selecting the Post age Mode and Running the Mail Once you decide the appropriate mode for running your mail job, you select the mode on your mailing system. T o access the modes, press the Mode key on the  IntelliLink® Control Center . The names of the modes a s they appear on the screen are shown in th e [...]

DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 4-11 Mode Selection: Key in Postage Use this mode if you know what the correct amount of post age is for your mail and you intend to apply this p ostage to each piece. 1. Press the Mode key . 2. Select Key In Post age . 3. Key in the correct post age value using the numeric ke ys on t[...]

4 • Running Mail 4-12 SV62146 Rev. D Mode Selection: Weigh First Piece This feature is avail able only on systems that have the o ptional  Weigh- On-The-W ay® (W -O- W®) module installed. In this mode, the machine weighs t he first mail piece and processes the remaining mail at the same post age rate. T o run mail in this mode: 1. Press the [...]

DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 4-13 4. Select Differential W eighing . The system prompt s you t o place the mail on the scale. 5. Place the mail on the scale. • If you have previously selected a class, the system displays th e fol - lowing prompt at the top of th e screen: Print t apes automatically On or Off. -[...]

4 • Running Mail 4-14 SV62146 Rev. D Mode Selection: Attached Scale If the attached scale is p articularly s ensitive, run this mode with the Auto- scale feature set to Of f. This will preven t the system from automatically reverting to Attached Scale mode whe n W-O-W® mode is in use. Use this option If the AutoScale feature is set to Of f. See [...]

DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 4-15 Mode Selection: T i me and Date S tamping T ime Date S tamping mode allo ws you to print the current time and date , along with the word “Received” on incoming mail. The time and date will remain the same durin g a single transaction (whether you process a single envelo pe or[...]

4 • Running Mail 4-16 SV62146 Rev. D Selecting or Deselecting an Account If you use Accounting, yo u must select an account. If you are using Budget Manager or Business Manager refer to t he operator g uide or help system provided with those applica tions. Selecting an Account Y ou can select an account manually by scrolling through the entire li[...]

DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 4-17 4. Select the account you want to u se: •P r e s s Enter to select the account that most closely matches the characters you searched on; or • If a list of account names appe ar on the screen, press the screen key that corresponds with the account you want to use. The system r[...]

4 • Running Mail 4-18 SV62146 Rev. D Selecting the Class, Carrier , S pecial Services or Options Each carrier has its own se t of classes and each class has it s own set of special services. When you select a class or carrier , only those options available for that selection display in the main screen. 1. Press the Class key . A list of availab l[...]

DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 4-19 Selecting a Country If your class requires you to select another country: 1. A list of countries appears in the display . Y ou can scroll through the countries: • Using the up/down arrows; • By typing in the first few letters of the country until you get a match; or • By ty[...]

4 • Running Mail 4-20 SV62146 Rev. D Selecting the Meter Stam p Options The Meter S tamp Options selection allows you to change the element s printed on your piece of mail or t ape. Y ou access the Meter S tamp options by pressing the Menu key on t he IntelliLink® Control Center and then selecting Meter St amp Options . The list of options that [...]

DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 4-21 Meter S tamp Options: Inscription Y ou can have a variety of inscriptions appear on you r piece of mail. For a list of the inscriptions provided with your mailing system, refer to Chapter 1 1, Supplies and Options in this guide. T o add more inscriptions, refer to Performing Upda[...]

4 • Running Mail 4-22 SV62146 Rev. D Using Electronic Confirmation Services The United S tates Post Of fice (USPS) provides th ree types of co nfirmatio n services: • Delivery Confirmation - shows you when the post al carrier delivered the mail. • Signature Confirmation - shows you who signed for the mail. • Certified Mail - provides you wi[...]

DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 4-23 Adding Services or Making Ch anges • If you already have postage on the mail and then decide you wa nt to add a service, follow the instructions here for Adding Confirmat ion Ser - vices After Printing Post age . • If you need to add more post age to cover the conf irmation s[...]

4 • Running Mail 4-24 SV62146 Rev. D 12. Press the Enter key . The “Enter another p ackage?” screen appears. Follow the screen prompt s to process more pieces of mail for confirma - tion services. Adding Confirmation Services After Printing Postage If you have already applied post age to a piece of mail and yo u now want to add a confirmation[...]

DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 4-25 Editing, Deleting or Sending Confirmation Services Records This procedure tells you how to edit, de lete or send confirmation services records once you have entered them into your syste m. Y our system can store up to 100 of your barcode records b efore sending them to Pitney Bow[...]

4 • Running Mail 4-26 SV62146 Rev. D c. V erify that the services are enabled. The list of services that appears may look like the sample shown at the right. 2. If you have not already done so, enter the Mailer ID/D-U-N-S® number . This number must be manually entered the first time on the Mailer ID/ DUNS prompt screen after ERR is e nabled. a. [...]

DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 4-27 • BPOD for SigCon - If this option is on, and Sig nature Co nfirmation is selected, the system will include your Ma iler ID/ D-U-N-S® Num - ber for bulk signature retrieval. • Records W arning - This option allo ws the operator to enter the number at which the system will wa[...]

4 • Running Mail 4-28 SV62146 Rev. D 9. Repeat steps 1-8 a s necessary . 10. Transfer Files: a. Connect the control center to the Pitney Bowes Data Cent er . b. Upload your records no later than the end of e very day . T o do this, press Menu and select Confirmation Services . 1 1. The display automatically prompt s you to print receipt s or repo[...]

DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 4-29 5. Enter the USPS tracking barcode number . 6. Apply the barcode: a. Apply the 22-digit barcode label to your mail pie ce if it is not already pre-printed on the mail p iece. b. Press Enter . (This step is not required if the system is set t o auto- enter . 7. Enter the customer [...]

4 • Running Mail 4-30 SV62146 Rev. D Customer Reference Number (ERR) The Pitney Bowes solution for Electronic Retur n Receipt (ERR) may include the option to use a Reference Number that can tie the USPS T r ack - ing Number to an internal t racking number your organizat ion assigns to a client or matter . By using this Reference Number , you’ll[...]

DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 4-31 6. Apply the barcode: a. Apply the 22-digit barcode label to your mail pie ce if it is not already pre-printed on the mail p iece. b. Press Enter . (This step is not required if the system is set t o auto- enter .) 7. Enter the customer reference number . a. Scan or manually type[...]

4 • Running Mail 4-32 SV62146 Rev. D Off-Line Electronic Return Receipt (ERR) Off-line ERR allows you to proce ss Certified Mail™ with Electronic Return Receipt using applications other than Pitnew Bowes’ electronic Certified Mail solution. If you already have a Certified Mail solution, or acquire one out side of  Pitney Bowes, you can use[...]

DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 4-33 Changing the Date 1. If you are printing the date corre ction on an envelope and if the enve - lope is sealed, press the Seal key and select Sea ler Off. If you are print - ing on a ta pe, go to step 3. 2. T urn the piece of mail around 180 degrees so that the meter stamp is in t[...]

4 • Running Mail 4-34 SV62146 Rev. D This page inte ntionally lef t blank.[...]

5 • Mailing System Setup SV62146 Rev. D Navigating Hints ............................... ........................................... ......... 5-2 Overview of Mailing System Se t Up ..................................................... 5-3 Setting the Display Language .......... .................................................... 5-4 Adjusting D[...]

5 • Mailing System Setup 5-2 SV62146 Rev. D Navigating Hint s • The maximum n umber of options displayed is 5. T o view more options, press the down arrow key . • Y ou can select a numbered option either by pressing the screen key next to the option, or by pressing the corresponding number on the key - board and then pressing the Enter key . [...]

DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 5-3 Overview of Mailing System Set Up Follow the other procedures listed here as need ed. For details on e ach procedure, refer to th e section number listed here. Set the Display Language. Adjusting the Display Contrast. Adjusting the Feed Deck Sensor Setting the Date and T ime of Da[...]

5 • Mailing System Setup 5-4 SV62146 Rev. D Setting the Display Language Depending on the model of your mailin g system, you may be able to set the display to any of th e following languages: • English • Espan ol T o change the language of the display: 1. Press the Menu key . 2. Select Set Up , or press 1 and the Enter key . 3. Select Change [...]

DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 5-5 Setting the Date and Ti m e o f D a y If your mail is picked u p at a certain time each day , you can set your system to advance the date at the mail pickup time. If you enter an invalid time or date, the system beeps and the screen d is - plays the message: “Invalid T ime”. T[...]

5 • Mailing System Setup 5-6 SV62146 Rev. D Setting Up a Supervisor Password Y ou can limit access to the following operations by creating a sup ervisor pas s wo r d. • Adding Postage (Refill) • Clearing Batch Information (the number of pieces of mail your system processes) • Setting up Scale/Rates • Accounting Set Up Whenever you perform[...]

DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 5-7 Setting Up the Scale and Selecting Rates If you have a scale on your mailing system, you can use this section to set up how your scale works with your system. For example, the Attac hed Scale option allows you to set your sca le to accommo - date for environment s subject to vibra[...]

5 • Mailing System Setup 5-8 SV62146 Rev. D Scale/Rates: W - O-W® Weight Limit Y ou can set the W-O-W® weight limit to prevent th e system from printing postage on pieces of mail that exceed a set weigh t. 1. Press the Menu key on the control center and select Set Up . Press th e down arrow key and select Scale/Rates . 2. Select W-O-W® W eight[...]

DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 5-9 Scale/Rates: Class if New Piece Use this option to set the system to prompt you to select a new class for each piece of mail weighed or to keep t he last class used. 1. Press the Menu key on the control center and select Set Up . Press th e down arrow key and select Scale/Rates . [...]

5 • Mailing System Setup 5-10 SV62146 Rev. D Scale/Rates: Destination if New Class Use this option to set the system to pr ompt you to select a new de stinatio n (ZIP , Zone code or country) each time you change the class of mail, or to keep the last destination used. 1. Press the Menu key on the control center and select Set Up . Press th e down[...]

DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 5-11 Scale/Rates: Smart Classes The Smart Class™ capabilit y of the DM Series™ mail ing system sof tware has been enhanced to p rovide fully automatic printing of post al inscript ions or postal endorsements. With the Smart Class™ feature, you are able to set the W-O-W® (W eigh[...]

5 • Mailing System Setup 5-12 SV62146 Rev. D f. The Select Auto Ad/Inscriptions screen ap pears: • T o add an ad, select Ads/Messages . Scroll through the list and select the appropriate option. • T o add an inscription, select Inscriptions . Scroll through the list and select the appropriate opt ion. •P r e s s Enter when done. The display[...]

DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 5-13 d. Select the appropriate class, in this example Priority Mail . The Fees screen appears. Pre ss Enter . The Select Auto Ad/Inscriptions screen appears: • T o add an ad, select Ads/Messages . Scroll through the list and select the appropriate option. • T o add an inscription,[...]

5 • Mailing System Setup 5-14 SV62146 Rev. D Modifying a Smart Class™ with an Auto Inscription 1. Press the Menu key . 2. Select Set Up , then press the down arrow and select Scales/Rates . 3. Press the down arrow (depending o n your system you may have to press it twice) and select Smart Cl asses . 4. Select Vie w . 5. Select the Smart Class?[...]

DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 5-15 Setting Up Post age By Phone® Meter Payment System This section describes how to set up Post - age By Phone® Meter Payment Syste m on your mailing system. It also includes advanced phone setup instructions for modifying individual phone connection parameters (user ID and p assw[...]

5 • Mailing System Setup 5-16 SV62146 Rev. D Phone/Networ k Set Up: My Phone # Use this option to enter your local phone number (th e number to which your mailing system is connected). 1. Press the Menu key on the control ce nter . Select Set Up from the main screen, then select Phone/Network Se t Up . 2. Select My Phone # . 3. Use the numeric ke[...]

DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 5-17 Phone/Networ k Set Up: Network Settings This option allows you to modify individual phone connection p arameters. 1. Press the Menu key on the control ce nter . Select Set Up from the main screen, then select Phone/Network Se t Up . 2. Select Network Settings . The "Network [...]

5 • Mailing System Setup 5-18 SV62146 Rev. D Configuring High/Low Funds Wa r n i n g Setting the Low Funds Warning V alue Use this option to set a value at which the mailing system warns you tha t the funds remaining in the meter are getting low . 1. Press the Menu key on the control cent er , select Set Up from the main screen, and then select B[...]

DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 5-19 Configuring System Ti m e o u ts This section describes how to set various system timeouts for your mailing system. 1. T o access the system timeouts, press the Menu key on the control center , and select Set Up . 2. Select Basic Settings and then Time - out s to get all of the t[...]

5 • Mailing System Setup 5-20 SV62146 Rev. D T imeouts: Normal Preset Tim er The normal preset timer optio n allows you to specify how much time you want to allow the system to remain idle before it retu rns to the Normal Pre - set settings (refer to Define Preset section in this chapter for more informa - tion on Normal Preset s). Y ou can set t[...]

DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 5-21 Defining Preset s Y ou can define up to 50 set s (0-49) of preset mailing system valu es, with each set having dif ferent values for such items as the accou nt name, post - age value, class, carrier , a special service, a mode such as Att ached Scale or Differential weighing , an[...]

5 • Mailing System Setup 5-22 SV62146 Rev. D Defining Custom Preset V alues Defining Custom Preset V alues When creating a custom preset, the mailing system will prompt you to select a class of mail if you are using Key In Post age Mode. Selecting a class will ensure your preset values are upda ted automatically when post - age rates change. 1. E[...]

DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 5-23 S tore Advance Date in a Custom Preset This feature may be of fered as a st andard or optional feature and is not available on all Pitney Bowes solutions. Please con tact your local account representat ive to determine if t his option is accessible on your system. In order to sto[...]

5 • Mailing System Setup 5-24 SV62146 Rev. D Editing Custom Preset V alues T o edit an existing custom preset, yo u define it s new values and then over - write the old values. 1. Enter the new values for the mail job tha t correspond to the custom p re - set you want to change or edit. 2. Press the Custom Preset s key . 3. Press the right arrow [...]

DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 5-25 Creating Custom Messages Custom Messaging enables you to enter text at the Control Center which can print directly on envelopes as t hey p ass through the mailing system. Custom messages ca n be saved in the memory of the system, and recalled whenever appropriate to print. In the[...]

5 • Mailing System Setup 5-26 SV62146 Rev. D Post al Rules and Guidance Creating a Custom Message for the First T ime 1. Press the Menu key . 2. Select Set Up , then select T ext Entry Set Up . 3. Select Create . 4. Select a line of text to enter . T ype in the text and press Enter . 5. Repeat step 4 until all lines of text have been entered . Y [...]

DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 5-27 Editing a Custom Message 1. Press the Menu key . 2. Select Meter St am p Options , then select T ext Entries . 3. Press the right arrow key , the select Edit . 4. Select the appropriate custom message. 5. Select a line of text to edit. a. Press Clear to clear the existin g entry [...]

5 • Mailing System Setup 5-28 SV62146 Rev. D Taking the Meter Out of Service Call your Pitney Bowes represent ative if you need to return the po stage meter (contained in the IntelliLink® Control Ce nter) to Pitney Bowes. When instructed, follow the procedure here. 1. Press the Menu key and select Set Up . 2. Select T ake Meter Out of Servi ce .[...]

DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 5-29 Configuring the Optional Barcode Scanner If you have a barcode scanner att ached to your mailing system, yo u can configure it to scan: • account names, • account codes (Business Man ager only), • speed codes (INVIEW™, Budget Manager only), • Custom and Normal Preset s,[...]

5 • Mailing System Setup 5-30 SV62146 Rev. D Setting the Default Scan Ty p e If you are using an accounting system on your ma iling system you can set up the scanner so that it knows what f ield is scanning without using a prefix code. Y our selection of Account Na me or Account Code depends on your accounting system. Y ou can then scan the accou[...]

DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 5-31 Adding Barcode Prefixes If you are going to scan multiple fields, you will need to create barcodes that contain a 1 or 2 digit prefix. This pre fix identifies the field you are sca n - ning. Y ou may use this if you are transferring accounts from a dif ferent accounting system li[...]

5 • Mailing System Setup 5-32 SV62146 Rev. D Combining Barcodes If you need to combine multiple barcode scans into a sing le barcode, use this setup option. For example, the typical barcode scanner can only accept a maximum of 30 characters. If you want to scan an account name that contains more than 30 character s, say 50 characters, you add a &[...]

6 • Adding Postage SV62146 Rev. D Postage By Ph one® Meter Payment System ...................................... 6-2 Y our Postage Meter .................................... ......................................... 6-2 Connection Alternatives .............................. ......................................... 6-3 USPS Rekey Requirements ..[...]

6 • Adding Postage 6-2 SV62146 Rev. D Post age By Phone® Meter Payment System Postage By Phone® Meter Payment System is a Pitney Bowes service that you use to add postage to your meter . Y ou can access the Postage By Phone® System 24 hours a day , 7 days a week through your IntelliLink® Control Center . For more information, refer to the Pos[...]

DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 6-3 Connection Alternatives Y our mailing system connects to the Pitney Bowes using one of four meth - ods: • Const ant (High S peed) Connection - using your organization’ s Local Area Network and approved connection device • Direct Analog Connection – requiring a direct, cons[...]

6 • Adding Postage 6-4 SV62146 Rev. D Managing Y our Post age Funds Refer to the appropriate section listed here for checking funds an d account balances and adding post age wh en using the Postage By Pho ne® Meter Payment System. Connecting Y our Postage Meter t o a Local Area Network (LAN) - Refer to this section if you are using your organiza[...]

DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 6-5 Connecting Yo u r Post age Meter to an Analog Phone Line Which connector do I use? Internal Analog Phone Line Conne ctor - Use the internal analo g modem to connect directly to an a nalog phone line. If your mailing system is not located near an ana log phone line and you need to [...]

6 • Adding Postage 6-6 SV62146 Rev. D 7. Add or check your p ostage funds as described in Checking Y our  Postage By Phone® Meter Payment System Account Bal - ance in this chapter . 8. Unplug the telephone cord and the A/C Adapter . 9. Reinst all the IntelliLink® Con - trol Center by sliding it into the docking station on top o f the mailing[...]

DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 6-7 Adding Post age T o add postage from your Postage By Phone® System accoun t to your postage meter , follow these step s. 1. Press the Funds key . 2. Select Quick Refill , or Other Refill Amount . 3. If you have set up a supervisor p assword, you are pro mpted to enter the passwor[...]

6 • Adding Postage 6-8 SV62146 Rev. D Recommended Funds V alues When the Post age Pass - Automated Postag e Refill capability is enabled, your mailing system will make re commendations for both Auto Refill Amounts an d the Low Funds W arning. • The Auto Refill Amoun t is the dollar value of the reset when you refill for postage. • The Low Fun[...]

7 • INVIEW™ Accounting SV62146 Rev. D Navigating Hints ............................... ........................................... ......... 7-2 Overview of Accounting ....................................................................... 7-3 Before Y ou Begin ................................................... .............................. 7[...]

7 • INVIEW™ Accounting 7-2 SV62146 Rev. D Navigating Hint s • Y ou can access all of the INVIEW™Accounting fe atures by pressing the Account s key on the IntelliLink® Control Center . The system dis - plays the account names in the format shown here : • T o enter the INVIEW™account set up mode, press the right arrow key on the control [...]

DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 7-3 Overview of Accounting The information in this chapter d escribes how to set up the INVIEW™  Accounting packag e provided with y our mailing system. If you purchased the enhanced accounting p ackage, Budget Mana ger , or if your system is connected to an AccuT rac™ Mail Acc[...]

7 • INVIEW™ Accounting 7-4 SV62146 Rev. D Using the INVIEW™ Accounting Setup Procedures The following is a list of all the accoun t setup procedures. For det ails on each procedure, refer to the section number listed here. Setting Up the Mailing System for INVIEW™ Acco unting. Setting Up Operators. Working with Acco unt s. Running Mail. T r[...]

DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 7-5 a. T ype in the start date of your fiscal ye ar . b. Press Enter to save the date. The Accountin g Periods screen reap - pears. 4. Select Number of Periods . a. Select the number periods for your fiscal year . Use the down arrow key to scroll through the list, if ne cessary . b. b[...]

7 • INVIEW™ Accounting 7-6 SV62146 Rev. D Setting Up a Global Surcharge or Discount When you select the surcharge method from the Set Up menu, you are set - ting a global surcharge , or a surcharge that applies to each transaction (or batch) processed by INVIEW™ Accoun ting, unless a batch surcharge overrides it. Y ou can apply a global su rc[...]

DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 7-7 Selecting an Accounting T ype Follow the procedure below to select an accoun ting type, or to disable the accounting feature on your mailing system. 1. Press the Account s key . 2. Press the right arrow key to enter th e “Set up Account” screen. 3. Press the down arrow key to [...]

7 • INVIEW™ Accounting 7-8 SV62146 Rev. D Tu rning INVIEW™ Account Passwords On or Off By turning passwords on, you ca n pro tect each account from un authorized access. T o turn account passwords on or off: 1. Press the Menu key . 2. Select Set Up , then select Accounting Set Up . 3. Use the down arrow key to scroll through the menu options,[...]

DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 7-9 Autoclearing Job IDs Y ou can set up the system to automatically clear Job IDs at the end of each transaction. T o autoclear Job IDs: 1. Press the Menu key . 2. Select Set Up , then Accounting Set Up . 3. Press the down arrow key twice. 4. Select Job ID Setup . 5. Select Job ID Au[...]

7 • INVIEW™ Accounting 7-10 SV62146 Rev. D Setting Up Operators This section cont ains the basic instructions necessa ry to set up and main - tain operato rs on your mailing system. • Enabling Operator Passwords • Creating Operators • Enabling Operators • Setting Operator Auto Log Off • Deleting Operators • Viewing a nd Editing Oper[...]

DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 7-11 Creating Operators Follow the steps below to cre ate a new op erator and assign a 4-digit alph a - numeric password for the operator . This operation requires that you have supervisor privileges: • If supervisor passwords are on; or • If operators have been enabled. If you do[...]

7 • INVIEW™ Accounting 7-12 SV62146 Rev. D Deleting Operators If there is transaction dat a associated with an operat or and you delete the operator , the system does not remove the operator fro m the system until the end of the fiscal year . Instead, t he operator becomes ina ctive, and will not be able to log on to th e system. At the end of [...]

DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 7-13 Wo r ki n g with INVIEW™ Account s This section contains the basic instructions necessary to set up and main - tain account s on yo ur mailing system. • INVIEW™ Accounting Account S tructure • Creating an Account • Creating an Subaccount or Subsubaccount • Viewing o r[...]

7 • INVIEW™ Accounting 7-14 SV62146 Rev. D Creating an Account Follow the steps below to create an accou nt: 1. Press the Account s key . 2. Press the right arrow key to enter th e Set Up Accounts screen. 3. Select Create Account . 4. Select Create a New Account . The system prompt s you to enter an account name. 5. T ype in the name using the [...]

DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 7-15 V iewing or Editing an Account Y ou can view or edit the account name, statu s, budget amount, spending limit, owner information and description for all of the account s entered into INVIEW™ Accounting. 1. Press the Account s key . 2. Press the right arrow key to enter th e Set[...]

7 • INVIEW™ Accounting 7-16 SV62146 Rev. D Running Mail This section describes uni que fe atures available when running mail with INVIEW™ Accounting. Refer to the Runnin g Mail chapter in this guide for complete directions on how to run mail. • Selecting an Account in Ti me Date S tamping Mode • Selecting an Account in Seal Only Mode • [...]

DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 7-17 Selecting an Account in Seal Only Mode Seal Only Mode allows you to seal envelopes without applying po stage. If you are running INVIEW™ Accounting, and you select Se al Only Mode, you will be prompted to select an account to track the pieces against. When you view or print an [...]

7 • INVIEW™ Accounting 7-18 SV62146 Rev. D Selecting a Job ID The Job ID field allows you to identify specific tasks within a n account. Assigning a Job ID to a transaction allows you to track the amount of money you spend on post age, as well as how frequently you process a given transaction. Follow the steps below to add a Job ID to a transa [...]

DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 7-19 8. Select W eight to enter the weigh t of a piece of mail. T ype in the weight and press Enter . 9. Select Job ID to assign a Job ID to the manual transaction. a. T ype in the Job ID number and press Enter ; or b. Select the Most Recent Job ID option, select the Job ID , then pre[...]

7 • INVIEW™ Accounting 7-20 SV62146 Rev. D T ransferring Tr ansaction Data Y ou can use the transfer transaction data option to correct transactions that have been processed against with the wrong account. Follow the steps below to select the transaction you want to t ransfer: 1. Press the Menu key . 2. Select Set Up , Accounting Set Up , then [...]

DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 7-21 Setting the Condition for the Log Full Wa rning Y ou can set the “log full warning” to notify you when the tra nsaction log is filled to a cert ain percent age. The defaul t setting is 90%, which means that when the transaction log is 90% full, you will receive a warning. The[...]

7 • INVIEW™ Accounting 7-22 SV62146 Rev. D Printing Tr ansaction Receipts The Receipt Printing option allows you to sele ct the action you want the system to ta ke at the end of each tra nsaction. Y ou can choose to print a short form receipt, to print a long form receipt, or to turn receip t printing of f. Y ou must have an external (attached)[...]

DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 7-23 INVIEW™ Accountin g Report s This section tells you how to view , print and create report s unique to the INVIEW™ Accounting system. With INVIEW™ Accounting, you have th e ability to create a broader range of accounting reports. The followi ng is a list of INVIEW™ Account[...]

7 • INVIEW™ Accounting 7-24 SV62146 Rev. D Report Printing Queue The Report Print Queue will function with most report s, except for the  Confirmation Services report s. (A warning message will appear if you attempt to print a Confirmation Services re port when there are report s in the queue.) If a series of report s are scheduled to print,[...]

DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 7-25 Using a Report Macro to Print Report s Y ou can print report macros using an external (att ached) printer if one is connected to your system. Follow the steps below to print a report macro: 1. Press the Report s key 2. Select Accounting Report s and then Report Macros . 3. Select[...]

7 • INVIEW™ Accounting 7-26 SV62146 Rev. D Custom Reports Y ou can design your own report format s using the Custom Report s Report Generation feature. This tool allows you to sele ct the report format you want (summary or detailed) as well as select the fields of information you want to appear on the report. A detailed report ou tputs specific[...]

DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 7-27 Creating a Custom Report Follow the steps below to create a custom report. 1. Press the Report s key . 2. Select Accounting Report s , then Custom Report s . 3. Select the first A vailable option on th e list. 4. Select Create Report . 5. T ype in the report name and press Enter [...]

7 • INVIEW™ Accounting 7-28 SV62146 Rev. D Deleting a Custom Report Follow the steps below to delete a custom report from the syst em: 1. Press the Report s key . 2. Select Accounting Report s , 3. Press the right arrow key . The Set Up Custom Report s screen appears. 4. Select Delete Report . 5. Select the custom report you wa nt to delete. 6.[...]

DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 7-29 Weight Break Account/Class Report The Weight Brea k Account/Class report cont ains a summary of the pieces and postage for e ach weight break by specific account or all account s showing the carrier/class used. Weight Break Carrier/Class Report The Weight Brea k Carrier/Class rep[...]

7 • INVIEW™ Accounting 7-30 SV62146 Rev. D Weight Break Job ID/Class Report The Weight Brea k Job ID/Class report cont ains a summary of the pieces and postage for e ach weight break by specific Job ID, showing the carrier and class used. Account Summary Report The Account Summary Report lists a summary of pieces, posta ge and sur - charges for[...]

DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 7-31 Quick Profile Report The Quick Profile report list s the summary of pieces, post age and sur - charges for all of the INVIEW™ accounts . You can view the Quick Profile reports on the In telliLink® Control Center before printing them. Accounting Setup Report The Accounting Set [...]

7 • INVIEW™ Accounting 7-32 SV62146 Rev. D Account List Report The Account List report list s the account s that have been defined in the system with speed codes. Th e account s are sorted by account name, then by subaccount and subsubaccount. Account Speed Code List Report The Account Speed Code List Re port lists the accounts that have been d[...]

DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 7-33 Operator List Report The Operator List report lists the o perators on the accoun ting system. This report contains the operator name, ID, status (enabled/disab led), and whether or not report printing is enabled (Y/N). Operator List Operator Name Op ID Status Reports Enabled Pr i[...]

7 • INVIEW™ Accounting 7-34 SV62146 Rev. D Resync with Host PC If you are using Business Manager accounting, the Resync with Host fea - ture removes transaction from the ma ilin g system and resets accounts, operators and the Job ID 1 list with the default se ttings on the Business Manager Host PC. If necessary , you can manually resync the acc[...]

8 • Reports SV62146 Rev. D Introduction ...................................... ........................................... ......... 8-2 V iewing a Report .................................................................................. 8-2 Printing a Report .............................. .................................................... 8-2 [...]

8 • Reports 8-2 SV62146 Rev. D Introduction Creating a report is quick and easy on your mailing system. With the capa - bility to print out reports on roll tap e or envelopes using the in ternal mailing system printer , you can easily keep an accurate record of all your mailing activities. For some reports , you need an external or attach ed prin[...]

DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 8-3 Single Account Report The Single Account Report gives the to t al pieces of mail and the postage for a selected accoun t. After you select Single Account Report the last account used is displayed. T o view another account, press the screen key for Select Another Account . If you h[...]

8 • Reports 8-4 SV62146 Rev. D Multi-Account Summary Report Internal Printer V ersion The Multi-Account Summary supplies t he tot al pieces and post age for all enabled account s. Y ou can view and print the Multi-Account Summary report sorted by account number , as well as by account name. When viewing this repo rt, press the lef t arrow key to [...]

DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 8-5 External Printer Ve r s i o n This version of the Multi-Account Summary can only be printed on an attached externa l printer . Account numbers are only assigned to the lowest level of the account hierarchy or tr ansaction level. Account numbers will only appear if the account does[...]

8 • Reports 8-6 SV62146 Rev. D Last Five Refills Report The Last Five Refills Report lists the la st five refills for any enab led account and prints the information on a single envelope or strip of tape. The refills are displayed in chronological order . Screen Display Printed Report The Refill S tatement provides the following information: • [...]

DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 8-7 USPS Confirmation Services Report (System Printer Required) The Confirmation Services Report provides det ails for Confirmation Ser - vices pieces processed and uploaded vi a IntelliLink® Control Center . It prints the information on an envelope or strip of t ape. When you select[...]

8 • Reports 8-8 SV62146 Rev. D Account List Report (External Printer Required) The Account List Report list s the nam es a nd numbers of all accounts tha t are set up in your mailing machine. Screen Display Printed Report This report prints a list of all yo ur account s and the account numbers. Funds Report The Funds Report gives a summary of the[...]

DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 8-9 System Set Up Report The System Setup Report is a n extensive report that gives you comprehen - sive information about your tot al ma iling system. Y ou can only print the entire system set up. However , the entire report must be printed on an attached printer . It provides in for[...]

8 • Reports 8-10 SV62146 Rev. D Error Report This feature may be of fered as a st andard or optional feature and is not available on all Pitney Bowes solutions. Please con tact your local account representat ive to determine if t his option is accessible on your system. The Error Report lists the last ten errors in chronolo gical order with the m[...]

DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 8-11 Job Report This feature may be of fered as a st andard or optional feature and is not available on all Pitney Bowes solutions. Please con tact your local account representat ive to determine if t his option is accessible on your system. The Job Report summarizes a job that is pro[...]

8 • Reports 8-12 SV62146 Rev. D Dat a Capture Report (Non-US Use Only) The Data Ca pture Short Report provides informatio n on the data th at is transferred from the mailing system through Pitney Bowes Dat a Center to the Post Office. The Data Ca pture Report prints on a n envelope or tape. Electronic Return Receipt Report This report can be used[...]

DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 8-13 Inst alled/ Pending Rates Report This report displays only on the screen. Use the up and down arrow keys to scroll through all the rate files loaded on the system. Last Rates Downloaded Report This report displays only on the screen. Use th is report to confirm whether you have d[...]

8 • Reports 8-14 SV62146 Rev. D This page intentionally left blank.[...]

9 • Maintaining and Updating SV62146 Rev. D Items to Keep On Hand ........................................................................ 9-2 Cleaning the Exterior .............................................. .............................. 9-2 T ape Maintenance ............................ ........... ........... .......... ........... .......[...]

9 • Maintaining and Updating 9 - 2 SV62146 Rev. D Items to Keep On Hand The following is a list of items you should keep on hand: • Ink Cartridge • T ape Roll • E-Z Seal® Sealing Solution Refer to Chapter 1 1, Supplies and Options for details on how to order these items. Cleaning the Exterior T o clean the outside of your mailing system, w[...]

DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 9 - 3 Ta p e  Maintenance T ape maintenance consists of installing a ne w tap e roll. The digital mailing system u ses gummed or adhesive t ape. A red stripe appears along it s edge approximately 36 inches from the e nd to indicate a low tap e condition. Replace the t ape when the [...]

9 • Maintaining and Updating 9 - 4 SV62146 Rev. D E-Z Seal ®  Sealing  Solution  Maintenance Y our mailing system displays a message telling you when yo ur E-Z Seal® Solution is running low . When you receive this message, your system can still seal approximately 50 envelop es. Filing the Flap Moistener Bottle 1. Open the main cover an[...]

DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 9 - 5 Cleaning the Moistener Brush 1. Move the t ape lever to the up position. 2. Move the brush lever to the right to pull the brush mechanism forward. 3. Lift the brush out by p ull - ing up on the bristles. 4. Rinse the brush under cold water , separating the bristles to remove exc[...]

9 • Maintaining and Updating 9 - 6 SV62146 Rev. D Cleaning the Printhead Nozzles If you notice the meter st amp is no t printing comp letely and there are white lines going through it, you will need to perform printer maintenance. First, clean the printer nozzle. 1. Press the Menu key . 2. Select Maintenance . 3. Select Clean Printer Nozzle . The[...]

DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 9 - 7 Replacing the Ink Cartridge “Low Ink - Order Ink” appears on the IntelliL ink® Control Center main screen when there is only enough ink fo r approximately 10 days of mailing. Y ou can choose to ignore this warning - refer to the Configuring Low Ink War n i n g section in Ch[...]

9 • Maintaining and Updating 9 - 8 SV62146 Rev. D 2. Push the tab on the front of the cartridge lid. Lif t the lid up and push toward the back of the machine. 3. Remove the old ink car - tridge by lifting it st raight up. 4. Insert the new cartridge with the grooved side facing you. 5. Close the ink cartridge lid and pu sh down until it locks int[...]

DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 9 - 9 Changing the Printhead If you have cleaned the printer nozzle and changed the print cartridge and the meter st amp is still not satisfactory , replace the printhead. Instructions for replacing the printhead are inclu ded with each replacement and are repeated here for you r conv[...]

9 • Maintaining and Updating 9 - 10 SV62146 Rev. D This exposes the print - head cover . 6. Grasp the printhead cover and pull as shown here. 7. Grasp the printhead stand-of f and lif t the printhead up and out. 8. Discard the old print - head. 9. Locate the new print - head and remove the protective cover . 10. Install the new printhead in the p[...]

DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 9 - 11 Changing the Wiper Blade Assembly When you change the prin thead, you must also replace the wiper blade assembly . Instructions for replacing the wiper blade assembly are included with each replacement and are repeated he re for your convenience. 1. From the IntelliLink® Contr[...]

9 • Maintaining and Updating 9 - 12 SV62146 Rev. D 7. Slide the assembly to the left and lift it out. 8. Remove the new wiper blade assembly from the package. 9. Place the new wiper blade directly into the wiper blade slot with the shaft end to the right. Slide the wiper blade to the right until it clicks into place. 9. Close the main cover . Per[...]

10 • T roubleshooting SV62146 Rev. D How to T roubleshoot your Mailing System .................................. ....... 10-2 Wid th Sensor W arnings...................................................................... 10-2 Hopper Sensitivity Adjustment s........................................ .................. 10-2 Ink W aste T ray Full W arn[...]

10 • Troubleshooting 10-2 SV62146 Rev. D How to T roubleshoot your Mailing System This chapter contains a list of problems you may encounter while u sing your DM Series™ System. Review the problems and if you are unable to find a solut ion, call the Help Desk or you can schedule a request for service at our web site. Refer to the Pitney Bowes C[...]

DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 10-3 Ink W aste T ray Full W a rning The Ink W aste T ray Full W arning appears when you powe r up or exit sleep mode on the mailing system. It indicates that the ink waste tray is approaching maximum cap acity . Contac t your customer service represen - tative to sch edule replacemen[...]

10 • Troubleshooting 10-4 SV62146 Rev. D Envelope Sealing Problems Description Possible Causes Solution Envelope(s) not seal - ing or not sealing properly No E-Z Seal® Sealing Solution in the bottle, or bottle is placed incorrectly . Remove the E-Z Seal® soluti on bottle and refill or reposition the bottle. Refer to th e E-Z Seal® Maintena nce[...]

DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 10-5 Envelope Feeding Problems Description Possible Causes Solution More than one enve - lope is feeding. T oo many envelopes are on the feed deck; envelo pe s ar e no t stacked proper ly on the feed deck. • Remove some of the envelope and te st with a smaller stack. • Slant the e[...]

10 • Troubleshooting 10-6 SV62146 Rev. D Mail is not feeding into the syst em cor - rectly . Light mail/postcard knob is not at the proper setting. • T urn the knob to the left for postcards and light mail. • T urn the kno b to the right for all other types of mail. Envelope Feeding Problems Description Poss ible Causes Solution Light Mail/Po[...]

DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 10-7 Envelope(s) getting jammed • Envelopes dimensions are outside the accep table range (piece of mail is too thick, pieces of mail are inc orrect size, etc.) for mailing system. • Feeder adjustment is set too high. Refer to the Specifications section in this guide for the accept[...]

10 • Troubleshooting 10-8 SV62146 Rev. D Envelope(s) getting jammed (continued) • Envelopes dimensions are outside the accep table range (piece of mail is too thick, pieces of mail are inc orrect size, etc.) for mailing system. • Feeder adjustment is set too high. (continued) T o clear a jam in the transport area : 1. Lift the main cover . 2.[...]

DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 10-9 T ape Feeding Problems Description Possible Causes Solution T ape jamming in the cutter . T ape pieces or p aper slivers are blocking the knife path. Clear pieces from the knife p ath. If problem continues, call for service. T ape is catching on moistening brush. Remove t ape bru[...]

10 • Troubleshooting 10-10 SV62146 Rev. D T ape does not remove easily . T ape is sticking to dried glue on moistening brush. Remove brush and clean under cold water . Refer to th e Moistener Maintenance section in Chapter 10, Maint ain ing and Up da ting for more information. T ape error mes - sages display , but tape is feeding an d exiting. In[...]

DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 10-11 Gummed tape is not wet. (continued) Brush not out far en ough to reach tape. 1. Move the tape lever to the up position. 2. Move the brush lever to the right to pu ll the brush mech anism for ward. 3. Remove the brush. 4. Pull out brush and readjust to longer length. 5. Reinstall[...]

10 • Troubleshooting 10-12 SV62146 Rev. D Adhesive tape get s wet. Wet/dry lever set into wet position. S et wet/dry lever dow n to dry posit ion . Moistener brush is set too high. Remove t ape brush and rese t a t a lower posi - tion in its holder . T ape Feeding Problems Description Possible Causes Solution T o adjust bru sh, move to the left.[...]

DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 10-13 IntelliLink® Contro l Center Problems Description Possible Causes Solution IntelliLink® Control Center does not respond when removed from sys - tem. No power is going to IntelliLink® Control Center . • Make sure the AC adap te r is plugged into the back of the control cente[...]

10 • Troubleshooting 10-14 SV62146 Rev. D Wrong ad or inscrip - tion, yet appears in menu list. Mailing system is reset to factory default mode. 1. Select desired graphic. 2. Push the Menu key . 3. Select Meter St amp Opti ons . 4. Select Advertisement s or Inscriptions . 5. Change the Normal Preset T imeout. See Chapter 5, Mailing System Setup f[...]

DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 10-15 Printing Problems Description Possible Causes Solution No postage is print - ing. The Posta ge Mo de is set to Seal Only . From the IntelliLink® Co ntrol Center , press the Mode key and select the appr opriate post age mode option displayed on the screen. Refer to th e Selectin[...]

10 • Troubleshooting 10-16 SV62146 Rev. D Meter imprint is streaked or incomplete; poor print quality: The printer nozzle requires main - tenance. Clean the printe r nozzle and run a test print as described in Chapter 10 in this guide. Y ou need to change the pr int - head. If you have already cle aned the printer no zzle and this fails to correc[...]

DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 10-17 Post age Refill Problems Description Possible Causes Solution Refill operation fails when IntelliLink® Control Center is on or of f the mailing system Phone line is not connecte d to an analog line or is loose. Reconnect the ph on e line to the back of the IntelliLink® Control[...]

10 • Troubleshooting 10-18 SV62146 Rev. D Getting Help There may be times when you need help to solve a problem, or you may want more information about how your mailing system works. Pitney Bowes provides several information resources. See Chapter 1, Read This First for a description of these resources. If you are unable to find a solutio n for y[...]

1 1 • Supplies and Options SV62146 Rev. D Ordering Supplies ............................................................................... 1 1-2 Ordering a Pitney Bowes Supply Cat alog .......................................... 1 1-2 Printhead Kit and Wip er Blade Replacement ..................................... 1 1-2 USPS Confirmation Services[...]

1 1 • Supplies and Options 11 - 2 SV62146 Rev. D Ordering Supplies Y ou can order supplies through the Pitney Bowes Supply Line™, or you can order from the Pitney Bowes web site. Refer to th e Pitney Bowes  Contact Information L ist at the front of this g uide for the Pitney Bowes Su p - ply Line™ phone number and the web site ad dresses. [...]

DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 11 - 3 USPS Confirmation Services Labels Delivery Confirmation Labels: 639-6 Signature Confirmation Labels: 639-9 E-Certified Labels 639-5 USPS Confirmation Services Request Book: 640-7 Accessories Y ou Can Order Advertisements and Inscriptions A number of advertisements and inscripti[...]

1 1 • Supplies and Options 11 - 4 SV62146 Rev. D This page is inten tionally lef t blank.[...]

12 • Specifications SV62146 Rev. D Equipment Specifications ....................................................................... 12-2 Accounting Features .............................................................................. 12-4 Mailing Materials ............................................................................. ....... 12-[...]

12 • Specifications 12-2 SV62146 Rev. D Equipment S pecifications Dimensions . Power and Compliance Operating Conditions Capacities and Features Length without a Drop or P ower S tacker 58.5 in. ( 148.58cm) Length with a Dro p S t acker 77 in. (195 .58cm) Length with a Power S tacker 88" (223 .5 2cm) 104.5" (265.43cm) when stacker is fu[...]

DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 12-3 Optimum Performance (Th roughput) * Model numbers are on lab els lo cated under the main cove r on the real pa nel of your mailing system. The actual throughput of th e system varies dependi ng on the mat erial processed, system condition, and operator skill. • Gummed tape thro[...]

12 • Specifications 12-4 SV62146 Rev. D Accounting Features Mailing Materials INVIEW™ Accounting • Up to 300 accoun ts • Up to 15 operators • 2 custom re port s • Up to 4,000 transactions Optional Budget Manager • Up to 3000 ac co un ts • Up to 50 operators • 1-32 custom carriers • 1-50 custom class/fee • 1-15 custom report s [...]

DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D 12-5 3 7/8 in. (98.4mm) 1 in. (25.4 mm) Maximum Minimum 15 in. (381 mm) 13 in. (330 mm) 3.5 in.  (88.1  mm) 5 in. (127 mm)[...]

12 • Specifications 12-6 SV62146 Rev. D This page inten tionally lef t blank.[...]

A • Glossary SV62146 Rev. D Glossary[...]

A • Glossary A - 2 SV62146 Rev. D Accounting A feature of the mailing system that allows you to charge post age to indi - vidual accounts. AccuT rac™ Mail Accounting System A Pitn ey Bowes mail accounting syste m software application that allows you to record post age transactions to track cost s so you can charge these costs to account s or cu[...]

DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D A - 3 Communications Port Place to conn ect an optional Pitney Bowes scale, printer , or a PC. Control Center The IntelliLink® Control Center is the module mounted on top of the mailing machine that conta ins the graphic display , function keys, alpha, and numeric keys and the Post a[...]

A • Glossary A - 4 SV62146 Rev. D Ink Cartridge Cartridge containing the ink used to produce the meter st amp. Inscription An optional message, such as “ First Class” or “Non-Profit,” that print s verti - cally to the immediate lef t of the posta ge imprint. Inspection A meter check required by the USPS. Insufficient Fu nds A warning mess[...]

DM1 100™ Digital Mailing System Operating Guide SV62146 Rev. D A - 5 Postal Security Device (PSD) The PSD contains the funds and performs all of the calculations necessary to print meter stamp s that comply with the latest USPS st andards. The PSD is contained in the DM Series™ Digital Mailing System IntelliLink® Control Center . Postage T ape[...]

A • Glossary A - 6 SV62146 Rev. D Signature Confirmation may be combined with special services. T o get the latest fees, go to www .usp s.com and search for "Signa ture Confirmation". Sleep T imer The mode that the mailing system automatically enters af ter a cert ain period of inactivity . St a c k e r The holder at th e end of the fee[...]

Index A AC adapter connector location 6-5 Accessories description 2-4 ordering 2-4 , 11-2 Account speed code list report 7-3 2 Accounting set up report 7-31 Accounts checking Postage By Phone balance 6-6 deselecting 4-16 Accounts (INVIEW™) account structur e 7-13 clearing account data 7-9 creating accounts 7-14 adding a subaccount 7-14 adding a s[...]

Index D Date advancing the date 5-5 changing postage date 4-33 selecting date options 4-20 setting date options 5-5 Daylight saving setting up 5-5 Deleting operators 7-12 Dialing prefix 5-15 Differential weighing how to use 4-12 when to use 4-5 Discounts 7-6 Display adjust the contrast 5-4 E Editing operators 7-12 Enabling operator passwords 7- 10 [...]

Index Low Funds Value 6-7 , 6-8 Low funds warning description 5-18 setting up 5-18 M Mail preparation 3-2 quick setup and start 3-2 selecting the postage mode 4-10 tips for feeding mail 4-8 Mailing system description of components 2-5 Main cover 2-5 Maintenance cleaning the exterior 9-2 moistener cleaning/replacing the brush 9-5 printing a test pat[...]

Index Postal Security Device 6-2 Power Stacker (optional) 2-3 , 2-5 , 4-11 , 4-12 , 4- 14 , 4-18 Presets custom p reset s 5-22 , 5-24 normal preset 5-21 Printer adding optional attached 5-28 attached (external) 8-2 location 2-7 location of USB connector 5-28 maintenance 9-5 printing a test pattern 9-6 Printhead ordering a replacement 11-2 replacing[...]

Index clearing the transaction log 7-20 entering manual 7-18 printing transaction receipts 7-22 transferring account data 7-20 transferring transaction data 7-20 viewing the transaction log 7-19 Troubleshooting display problems 10-14 weighing problems 10-14 U Updates performing 9-12 USPS Confirmation Services ordering labels 11-3 using barcodes 4-2[...]

Index[...]

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1 Elmcroft Road Stamford, Connecticut 06926-0700 www.pb.com *sv62146revD* PB Form SV62146 Rev . D 6/09 © 2009 Pitney Bowes Inc. All Rights Reserved For Service or Supplies[...]