Polycom 1725-16824-001 manual

SIP 3.2.2 | November , 2009 | 1725-16824-001 Rev . A User Guide for the Polycom ® VVX™ 1500 D Phone[...]

© 2009 Polycom, Inc. All rights reserved. Polycom, Inc. 4750 Willow Road Pleasanton, CA 94588-2708 USA No part of this document may be reproduce d or transmitted in any form or by any means, el ectronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law, reprod ucing includ es translating into ano[...]

iii About This Guide Thank you for choosing the Polycom ® VVX™ 1500 D phone. The phone is a business media phone that combines ad vanced business telephony, one-to uch video, real-time presence, and integr ated business applications into one seamless, lifelike communications experience. The phone provides a powerful, yet fl exible IP communicati[...]

User Guide for the Polycom VVX 1500 D Phone iv[...]

v Contents About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii 1 Getting Started with Your Phone . . . . . . . . . . . . . . . . . . . . . 1-1 Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 Optional Accessories . . . . . . . . . . . . . . [...]

User Guide for the Polycom VVX 1500 D Phone vi Displaying the Pictures that are on Yo ur USB Flash Drive . . . . . . . 2-14 Setting One of Your Own Pictures as the Background Picture . . . . 2-16 Enabling the Phone to Automatically Answ er Calls . . . . . . . . . . . . . 2-16 Setting the Call Rate for Video Calls . . . . . . . . . . . . . . . . . .[...]

Conte nts vii Ending Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17 Redialing Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17 Placing Calls on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3[...]

User Guide for the Polycom VVX 1500 D Phone viii 5 Troubleshooting Your Phone . . . . . . . . . . . . . . . . . . . . . . . . 5-1 Troubleshooting Power and Startup Issues . . . . . . . . . . . . . . . . . . . . . . . . . 5-2 Troubleshooting Dialpad Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2 Troubleshooting Access[...]

1 - 1 1 Getting Star ted with Y our Phone This chapter provides basi c installation instruction s and information for obtaining the best performance with the Polycom VVX 1500 D phone. The topics include: • Parts List on page 1-2 • Setting Up the Phone on page 1-3 • Registering the Phone on page 1-14 • Features of the Phone on page 1-14 • [...]

User Guide for the Polycom VVX 1500 D Phone 1 - 2 Par ts List The following components are included in your Polycom VVX 1500 D phone package. Check to ensure that you have received each item. If you are missing any items, contact your system administrator. Optional Accessories The following items are optional accessories for the phone: • AC Power[...]

Getting Started with Y our Phone 1 - 3 Setting Up the Phone To set up the phone, do the following: 1. Adjust the stand. Se e Adjusting the Stand , below. 2. Connect the ferrite clamps to the network cable (and to the optional computer cable, if you are connecting a computer to your phone). See Attaching Ferrite Clamps on page 1-5 . 3. Connect the p[...]

User Guide for the Polycom VVX 1500 D Phone 1 - 4 T o adjust the stand: 1. With the back of the phone (and the stand) facing you, push the button protruding from the side of the phone. When you push the button, the stand unlocks and can move. 2. Lift the stand until it touches the ba ck of the phone (the position labeled MIN ), and then release the[...]

Getting Started with Y our Phone 1 - 5 Attaching Ferrite Clamps Your phone package includes two ferrit e clamps. You must attach a ferrite clamp to the network cable and to the computer cable (if you are connecting a computer to your phone) befor e you attach the cables to your phone. T o attach a ferrite clamp to the network cable or PC cable: >[...]

User Guide for the Polycom VVX 1500 D Phone 1 - 6 Connecting the Phone Usin g a Power Over Ether net Source Using the supplied network cable, the phone can be powered fro m a Power over Ethernet (PoE) compliant swit ch or hub. Power over Ethernet is the default connection for your phone. The following figure shows how to connect the phone using a P[...]

Getting Started with Y our Phone 1 - 7 Connecting the Phone Usi ng AC Power To connect the phone using AC power, you require the optional AC Power Kit, containing a Power Adapter and Regional Power Cord. The following figure shows how to connect the phone using AC power. T o connect the phone using AC power: 1. Connect the network cable between the[...]

User Guide for the Polycom VVX 1500 D Phone 1 - 8 Connecting the Handset and Handset Cord Connect one end of the handset cord to th e end of the handset, and the other end of the cord to the Handset jack on the phone. Connecting Optional Components You can connect a headset, USB flash drive, he adphones, or computer to your phone. This section desc[...]

Getting Started with Y our Phone 1 - 9 The following figure shows how to conne ct a headset to the Headset jack on the phone. For information on using a headset to place and answer calls, see Placing Calls on page 3-6 and Answering Calls on page 3-13 . For information on permanently enabling your phone to use headset mode, see Enabling Headset Memo[...]

User Guide for the Polycom VVX 1500 D Phone 1 - 10 The following figure shows how to conne ct a USB flash drive to the USB p ort on the phone. When you attach a USB flash drive to your phone, the message “Storage media attached” displays. The USB icon, , displays on the status bar on the touch screen. For information on how to record and play b[...]

Getting Started with Y our Phone 1 - 11 The following figure shows the 3.5mm connector on the side of your phone. When you attach headphones to your ph one, the message “Auxiliary output active” displays. The headphone icon, , displays on the status bar on the touch screen. When you remove th e headphones, the me ssage “Auxiliary output inact[...]

User Guide for the Polycom VVX 1500 D Phone 1 - 12 The following figure shows how to connect a computer to the PC connector on the phone. Adjusting the Screen Lift the screen and push it back to an angle that is comfortable for you.[...]

Getting Started with Y our Phone 1 - 13 Adjusting the Camera To transmit video, make sure you sl ide open the privacy shutte r. The following figure shows the privacy shutte r centered above the touch screen. Open the privacy shutter using the privacy shutter adjuster (located along the top edge, above the camera). You can adjust the angle of the c[...]

User Guide for the Polycom VVX 1500 D Phone 1 - 14 Registering the Phone Generally, your phone will be de ployed with multiple other phones. In this case, your system administrator wi ll configure the phone parameters beforehand, so that after you set up yo ur phone, the phone will be registered and ready to use. If your phone is not part of a larg[...]

Getting Started with Y our Phone 1 - 15 The following figure shows the ke ys on the phone console. Feature Description 1 Handset and cord Provides a udio o utput for calls that use the handset. 2 S peakerphone Provides ringer and h ands-free (speakerphone) audio output. 3 Headphone connector Allows you to connect headphones to the phone. 4 USB conn[...]

User Guide for the Polycom VVX 1500 D Phone 1 - 16 Feature Description 1 Arrow Keys Allow you to: • Scroll through displayed information. • Enable and disable fields. • Return to the previous menu ( Left arrow key only). • Scroll through active and inactive calls. 2 Select Key Selects an item in a list. 3 Delete Key Deletes displayed data. [...]

Getting Started with Y our Phone 1 - 17 10 Hold Key Holds an active call or resumes a held call. 1 1 Do Not Disturb Key Cancels ringing and directs incoming calls to your voice/video mail (if supported). The button gl ows red when activated. 12 Headset Key Allows you to place and receive calls through an optionally connected headset. The button glo[...]

User Guide for the Polycom VVX 1500 D Phone 1 - 18 Before Y ou Use the Phone Before you use the phone, you need to understand the touch screen layout, which icons display on the touch screen, how to navigate menus and fields, and how to enter data. You also need to know how to obtain the best performance when you conduct video calls and conferences[...]

Getting Started with Y our Phone 1 - 19 Feature Descrip tion 1 S tatus bar The following icons can display: —Messages waiting —Missed calls —Do Not Disturb e nabled —USB flash drive attached and idle —USB flash drive attached and busy —Headphones attached 2 Active call window Displays the active call . During a video call, the active ca[...]

User Guide for the Polycom VVX 1500 D Phone 1 - 20 8 Line Key status indicator A Line Key can have one of the following status indicato rs: • Solid green—A dial-tone is availa ble, dialing is in progress, or a call is act i ve. • Flashing green—An incoming call. Or, the far site has placed a call on hold. • Solid red—A remote shared lin[...]

Getting Started with Y our Phone 1 - 21 Phone Icons The following table describes the icons that display on the touch screen. Note Call counters only display when the icon appears next to the Lin e Key . Icon Description Buddy S tatus (Online) Busy Lamp Field (BLF) indicator (line is idle) Buddy S tatus (Busy , Do Not Disturb) Buddy S tatus (Be Rig[...]

User Guide for the Polycom VVX 1500 D Phone 1 - 22 Call (shared line) Conference call Conference call (secure) Do Not Disturb enabled Forward (Always) Headphones attached Line (registered, private) Line (registered, shared) Line (unregistere d) Message indicators Missed calls indicator Mute applied S peed Dial Key USB device attached and idle Icon [...]

Getting Started with Y our Phone 1 - 23 Navigating Menus, Lists, and Fields To navigate menus, lists, and fields, you can: • Tap the soft keys on the touch screen • Tap the menu items or fields on the touch screen • Press the keys on the phone console To operate your phone, follow these tips: USB device attached and busy (recording, playing b[...]

User Guide for the Polycom VVX 1500 D Phone 1 - 24 Scroll through lists or fields T o scroll it em by item, do one of the following: • Ta p o r . • Press the Up or Down arrow key . T o Page Down or Page Up (when lists appear on more than one page), do o ne of the following : • Ta p o r . • Press the * key (to Page Up) or the # key (to Page [...]

Getting Started with Y our Phone 1 - 25 Entering Data and Editing Fields You can enter data and edit fields in these two ways: • Using a “keyboard” that displays on the touch screen. • Using the dialpad keys on the phone console. Using the “Keyboard” on the T ou ch Screen You can use the phone’s “keyboard” to quickly update field [...]

User Guide for the Polycom VVX 1500 D Phone 1 - 26 The following figure shows the keyboard that displays on the touch screen when you update a directory entry. 3. Enter the information. Do the followi ng: If you want to... Then do this.. . Enter uppercase (A) characters, lowercase (a) characters, or a combination of uppercase and lowercase characte[...]

Getting Started with Y our Phone 1 - 27 4. To confirm the upda tes, tap . Enter numbers 1. If a keyboard with nu mbers does not display , tap . 2. Using the keyboard on the touch screen, tap the number(s) you want. Y ou can also tap the abc , ABC , 123 , or Abc soft keys to toggle between lowercase, uppercase, numerical, and titlecase modes. Enter [...]

User Guide for the Polycom VVX 1500 D Phone 1 - 28 Using the Dialpad Keys on the Phone Console You can use the keys on your phone console to update field information. T o use the dialpad keys to enter or edit data: 1. Tap a field to select it. 2. Enter the information. Do the followi ng: 3. Tap the Save soft key. If you want to... Then do this... E[...]

Getting Started with Y our Phone 1 - 29 Tips for When Y ou’re in Video Calls Use these tips when you are in a vide o call or conference: • Check the near-site video to make sure it is clear, bright, and sharp. For information on adjusting camera settings, see Updati ng Camera Settings on page 2-34 . • Use the handset or a headset if you ar e [...]

User Guide for the Polycom VVX 1500 D Phone 1 - 30 T o clean the touch screen: 1. Tap > Settings > Basic > Screen Clean . The screen is disabled. The message “Touch screen is disabled. Press any key to exit” displays. 2. Wipe the glass with a clean, lint-free cloth. 3. To enable the touch screen again, press any key on the phone consol[...]

2 - 1 2 Customizing Y our Phone You can customize your Polycom VVX 1500 D phone by ad justing certain settings, such as how the time and date display and the ring type you use for incoming calls. You can also customize your phone’s directory, specify how to handle calls from contacts, change th e background image that displays, or enable a screen[...]

User Guide for the Polycom VVX 1500 D Phone 2 - 2 Configuring Basic Settings This section outlines the basic settings you can configure through the Main Menu. The t opics include: • Changing the Language on page 2-3 • Changing the Appearance of Time and Date on page 2-3 • Enabling Headset Memory Mode on page 2-7 • Using Electronic Hookswitc[...]

Customizing Y our Phone 2 - 3 Changing the Language Your phone supports several languages. T o change the language: 1. Tap > Settings > Basic > Preferences > Language . The Language screen displays. 2. Tap the language you want, and then tap the Se lect soft key. The text on the screen changes to the language that you selected. 3. Tap t[...]

User Guide for the Polycom VVX 1500 D Phone 2 - 4 The following figure shows the defaul t format for the time and date display. T o update the time and date display: 1. Tap > Settings > Basic > Preferences > Time & Date . The Time & Date screen displays.[...]

Customizing Y our Phone 2 - 5 2. Do one of the following: — To change the date format, tap Clock Date . or — To change the time format, tap Clock Time . The Clock Date screen or the Clock Time screen displays. or[...]

User Guide for the Polycom VVX 1500 D Phone 2 - 6 3. Tap the format you want, and then tap the Select soft key. 4. Tap to return to the idle screen. T o change the order of the time and date display: 1. Tap > Settings > Basic > Preferences > Time & Date > Clock Order . The Clock Order screen displays. 2. Tap the clock order you w[...]

Customizing Y our Phone 2 - 7 Enabling Headset Memor y Mode This feature is useful for permanent or full-time headset users. You can set up your phone so that all incoming and ou tgoing calls use your headset. At any time, you can switch to handset or speakerphone mode. To use Headset Me mory Mode, you must e nable, and then a ctivate, Headset Memo[...]

User Guide for the Polycom VVX 1500 D Phone 2 - 8 All calls will now go to your headset. If you tap the Line Key with the flashing green status indicator or the Answer soft key to receive a call, the call will connect to your headset automatically. If you switch to the speakerphone or the handset, you deactivate Headset Memory Mode (calls no longer[...]

Customizing Y our Phone 2 - 9 T o update the background picture: 1. Tap > Settin gs > Basic > Preferences > Background . The Background screen displays. The following figure shows a sample Background screen. (Your screen will have the Default option, as well as other options that your system administrator may have added to your phone. I[...]

User Guide for the Polycom VVX 1500 D Phone 2 - 10 Setting Up a Screen Saver You can set up a scree n saver to display th e pictures stored on a USB flash drive. The screen saver will automatically start each time your phone is idle a certain amount of time. You can stop th e screen saver at any time and re turn to the idle screen by tapping the to[...]

Customizing Y our Phone 2 - 11 2. Attach the USB flash drive to your phone (see Connecting an Optional USB Flash Drive on page 1-9 ). The USB icon, , displays on the status bar on the touch screen. 3. Tap > Settings > Basic > Preferences > Picture Frame . The Picture Frame screen displays. 4. Specify the folder in which you stor ed your[...]

User Guide for the Polycom VVX 1500 D Phone 2 - 12 6. Tap to return to the idle screen. 7. From the idle screen, tap > Settings > Basic > Preferences > Screen Saver . The Screen Saver screen displays. 8. Do the follow ing: — Tap the Screen Saver field’s highlighted box. From the drop-down list, tap Enabled to enable a screen saver. [...]

Customizing Y our Phone 2 - 13 Stopping and Disabling a Screen Saver You can stop a screen saver a t any time, and display the idle screen, by tapping the touch screen. After your phone is idle for the specified period of time, the screen saver will start again. You can disable a screen saver (that is, pr event it from starting, even if your phone [...]

User Guide for the Polycom VVX 1500 D Phone 2 - 14 Displaying the Pictures that are on Y our USB Flash Drive You can view the pictures that are stor ed on your USB flash drive at any time, without setting up a screen saver that automatically starts each time your phone is idle a certain amount of time. Th is is called the Picture Frame feature. You[...]

Customizing Y our Phone 2 - 15 The sixth key, , allows you to set the picture as the background image for your phone (see Setting One of Your Own Pictures as the Background Picture on page 2-16 ). — To view thumbnails of your picture s, tap . — To go to the previous picture, tap . — To go to the next picture, tap . — To pause and display th[...]

User Guide for the Polycom VVX 1500 D Phone 2 - 16 Setting One of Y our Own Pictur es as the Background Picture You can set a picture that is stored on your USB flash drive as the background picture on your phone. When you set o ne of your pictures as the background picture, the picture will display as “Loc al File” in the Backgrounds list (see[...]

Customizing Y our Phone 2 - 17 You can choose to mute the phone’s mi crophone (so the caller cannot hear you), as well as mute video (so the ca ller cannot see you), when your phone automatically answers calls. To unmute the call, press . To transmit video, see Handling Video Calls on page 3-3 . If you enable auto answer and an in coming calls ar[...]

User Guide for the Polycom VVX 1500 D Phone 2 - 18 — To mute the video when video calls are auto-answered (so that the incoming caller cannot see you), tap Video M ute , and then tap the field’s highlighted grey box. From the drop-down list, tap Yes . (The default setting is No.) 3. Tap the Save soft key. 4. Tap to return to the idle screen. Se[...]

Customizing Y our Phone 2 - 19 2. Tap the field’s highlighted grey box. From the drop-down list, tap the maximum call rate you want to use fo r video c alls. (To scroll through all the call rates, tap one of the scroll arrows.) You can choose a call rate between 128 kbps and 1024 kbps. (The default setting is 768 kbps.) 3. Tap the Save soft key. [...]

User Guide for the Polycom VVX 1500 D Phone 2 - 20 T o modify the backlight intensity: 1. Tap > Settings > Basic > Backlight Intensity . 2. Tap Backlight On Inten sity . The Backlight On Intensity screen displays. 3. Tap the intensity you want, tap the Select soft key, and then tap the Save soft key. The default level is High.[...]

Customizing Y our Phone 2 - 21 4. Tap Backlight Idle Intensity . The Backlight Idle Intensity screen displ ays. 5. Tap the intensity you want, tap the Select soft key, and then tap the Save soft key. The default level is Low. 6. Tap Maximum Intensity . The Maximum Intensity screen displays.[...]

User Guide for the Polycom VVX 1500 D Phone 2 - 22 7. Tap the Up or Down soft keys to increase or decrease the backlight intensity. 8. Tap the Ok soft key. 9. Tap to return to the idle screen. Updating the Ring T one You can select from many different ri ng types to distinguish lines or to distinguish your phone from your neighbor’s phone. You ca[...]

Customizing Y our Phone 2 - 23 2. Tap the ring type you want, and then tap the Select soft key. To hear the ring type before you change it, tap the Play soft key. The default ring type is Low Trill. 3. Tap to return to the idle screen. Setting Ring T ones for Contacts You can set a distinctive ri ng tone for each contact in your Contact Directory s[...]

User Guide for the Polycom VVX 1500 D Phone 2 - 24 2. Tap the contact for whom you want to assign a distinctive ring tone, and then tap the Edit soft key. The Edit Contact screen displays. 3. Tap the Ring Type field, and then enter a number cor responding to one of the ring types available. 4. Tap the Save soft key. 5. Tap to return to the idle scr[...]

Customizing Y our Phone 2 - 25 Disabling and Stopping Video You can disable or stop the transmi ssi on of near-site video. However, you cannot disable or stop far-site video. If your phone receives far-site video, your phone always displa ys far-site video. By default, your phone always transmit s near-site video, unless you do the following: • S[...]

User Guide for the Polycom VVX 1500 D Phone 2 - 26 The following figure shows what the touch screen looks like when the far-site stops or disa bles video. Updating Video Settings Video settings allow you to update: • Video Call Settings—to enable or disabl e near-site video at the start of all calls, and to choose to display incoming video call[...]

Customizing Y our Phone 2 - 27 Updating Video Call Settings You can customize video in these ways: • Disable video so that your phone does not transmit near-site video for all calls. • Choose to view all incoming video calls using a full screen layout. T o change the video settings: 1. Tap > Settin gs > Basic > Video > Video Call Se[...]

User Guide for the Polycom VVX 1500 D Phone 2 - 28 The following figure shows what the touch screen looks like during a video call when the setting is disabled. The following figure shows what the touch screen looks like when the far site has disabled the setting.[...]

Customizing Y our Phone 2 - 29 To enable or disable this setting, tap the Auto Start Video Tx field’s highlighted box. From the drop-down list, tap Enabled or Disabled . The default setting is Enabled. — Auto Video Full Screen This setting automatically enables yo ur phone to display far-site video on the full screen when you answer a call from[...]

User Guide for the Polycom VVX 1500 D Phone 2 - 30 Updating the Way Video Displays in the Window in the Center of the Screen and on the Full Screen Adjust the appear ance of video imag es so that the video that displays in the window in the center of the touch screen, and on the full screen, display normal, full, or cropped images. T o update the w[...]

Customizing Y our Phone 2 - 31 2. Tap, and then adjust the following settings: — Video Screen Mode (Window) Adjusts the video image th at displays in the window in the center of the touch screen. You can select these settings: Normal —The video image is displayed using correct proportions. If necessary, black bars appear on the top, bottom, or [...]

User Guide for the Polycom VVX 1500 D Phone 2 - 32 The following figure shows the PIP disabled in full screen mode. (Depend ing on the video endpoint, you may or may not see black bars.) The following figure shows the PIP when it dis plays next to (“side-by-side” mode), rather than over, full screen video.[...]

Customizing Y our Phone 2 - 33 The following figure shows the PIP when it d isplays over (“PIP” mode), rather than next to, full screen video. (Dep ending on the video endpoint, you may or may not see black bars.) T o update the way the PIP displays: 1. Tap > Settin gs > Basic > Video > Local Camera View . The Local Camera View scre[...]

User Guide for the Polycom VVX 1500 D Phone 2 - 34 2. Tap, and then adjust the following settings: — Local Camer a View (Ful l Screen) Enables or disables the P IP from di splaying when you view the near or far site on the full screen. To select th e setting you want, tap the field, and then tap the field’s highlighted box. From the drop-down l[...]

Customizing Y our Phone 2 - 35 T o change the clarity of near -site video: 1. Tap > Settin gs > Basic > Video > Camera Settings . The Camera Settings screen displays. 2. Tap, and then adjust, the following camera settings: — Target Frame Rate —sets how smooth near-site video displays. Tap the Up or Down soft key to set the rate, and[...]

User Guide for the Polycom VVX 1500 D Phone 2 - 36 — Saturation Level —sets how much color near-site video displays. Tap the Up or Down soft key to set the level, and then tap the Save soft key. You can set a leve l between 0 (lowest) and 6 (highe st). The default level is 3. — Contrast Level— sets the differen ce in brightness between the [...]

Customizing Y our Phone 2 - 37 During off hours, the touch screen disp lays “Off Hours Mode” on the status bar. During power-saving mode, the LED on the top-right of the phone slow-blinks red to indicate that the phone has power and is ready to use, but is in power-saving mode. Your phone will ex it power-saving mode if the camera detects motio[...]

User Guide for the Polycom VVX 1500 D Phone 2 - 38 Updating Offic e Hours Update your office hours so the phone will know when you are in the office. Your office hours determine when th e phone applies certain timeouts and when the camera should be most sensit ive at detecting your presence. When you update your office hours, you spec ify when you [...]

Customizing Y our Phone 2 - 39 4. Tap Duration . The Duration screen displays. 5. Tap the day(s) of the week you want to update, and then enter the number of hours you work for a particular day. You can enter a duration of 0 to 12 hou rs per day. The default duration is 10 hours per day (for Monday to Friday ) and 0 hours per day (for Saturday and [...]

User Guide for the Polycom VVX 1500 D Phone 2 - 40 T o update timeouts: 1. Tap > Settin gs > Basic > Power Saving > Timeouts . The Timeouts screen displays. 2. For the Office Hours Idle Timeout field, enter the number of minutes the phone should wait after being idle (d uring office hours) before starting power-saving mode. You can ente[...]

Customizing Y our Phone 2 - 41 Updating User Detection Settings You can specify how sensitive the camera should be at detecting motion. If the camera detects motion (for example, if you are near the phone), your phone will not initiate power- savi ng mode, even if an idle timeout has been reached. If the camera detects motion, power-savi ng mode wi[...]

User Guide for the Polycom VVX 1500 D Phone 2 - 42 2. For the Office Hours Sensit ivity field, enter how sensitive you want the camera to be while you are in your office. You can enter a number between 0 (no sensitivity) and 10 (high sensitivity). T he default sensitivity is 7. If you set a sensitivity between 1 and 4, you will have to wave you r h[...]

Customizing Y our Phone 2 - 43 Adjusting the V olume T o adjust the spea ker volume: >> During a call, press either or . T o adjust the ringer volume: >> When the phone is in the idle state, press either or . Using Call Lists Your phone maintains lists of missed, rece ived and placed calls. Each list can hold up to 100 entries. If you m[...]

User Guide for the Polycom VVX 1500 D Phone 2 - 44 Viewing Call Lists You can access any call list from the Ca ll Lists menu, or you can quickly access missed calls from the idle screen. T o view a call list: >> Do one of the following: • Tap > Features > Call Lists > Missed Calls , Received Calls , or Placed Calls . or • From th[...]

Customizing Y our Phone 2 - 45 T o manage a call list: 1. Tap > Features > Call Lists . The Call Lists screen displays. 2. Do one of the following: — To clear the records in a call list, tap Clear , and then tap either Missed Calls , Received Calls or Placed Calls. A message displays indicati ng that the call list is cleared. For example, ?[...]

User Guide for the Polycom VVX 1500 D Phone 2 - 46 — To store the contact in your local Contact Directory, tap the Save soft key. — To view information about the call , such as the phone number, the time and duration of the call, and the name of the caller, tap the Information soft key. 3. Tap to return to the idle screen . Managing Contacts Yo[...]

Customizing Y our Phone 2 - 47 Accessing Corporate Director y When you access Corporate Directory, a search scr een displays so you can search for a specific contact. You can perform a quick search or an advanced search. Note If a protocol is specified for a contact, t he protocol type will also display in the directory . For example, if Lauren Gat[...]

User Guide for the Polycom VVX 1500 D Phone 2 - 48 T o access your Corporate Director y: 1. Do one of the following: — Tap > Features > Corporate Directory . or — Press , and then tap Corporate Directory . The Corporate Directory search screen displays. 2. Search for the contact. (See Searching for Contacts in a Corporate Directory on pag[...]

Customizing Y our Phone 2 - 49 T o enable your phone to save Corporate Director y search results: 1. Tap > Settin gs > Basic > Preferences > Corporate Directory > View Persistency . 2. Tap Enabled , and then t ap the Select soft key. 3. To save the new setting, tap the Back soft key. Adding Contacts to Y our Local Contact Director y [...]

User Guide for the Polycom VVX 1500 D Phone 2 - 50 2. To add a contact to your phone’s database, tap the Add soft key. The Add To Directory screen displays. 3. Enter the contact information: — (Optional.) In the First Na me field, enter the first name of the contact (see Entering Data and Editing F ields on page 1-25 ). You can enter a maximum [...]

Customizing Y our Phone 2 - 51 Contacts with a speed dial i nde x number can be automatically assigned to a Speed Dial Key fo r one-touch dialing. For more information, see Managing Spee d Dial Keys on page 3-40 . — (Optional.) Tap the Labe l field, and then enter a label for the contact. You can enter a maximum of 32 symbols, letters, or numbers[...]

User Guide for the Polycom VVX 1500 D Phone 2 - 52 — (Optional.) Tap the Ring Type field, and then enter the number that corresponds to the ring type you want to use for the contact. To find the number associated with a ring type, see Updating the Ring Tone on page 2-22 . — (Optional.) Tap the Divert Contact field, and then enter the phone numb[...]

Customizing Y our Phone 2 - 53 Adding Contacts from Call Lists You can save call informati on from a call list to your local Contact D irectory. The contact’s first and last names (if av ailable) an d contact number are saved. T o add a contact to the local Contact Director y from a call list: 1. Do one of the following: — To select a call list[...]

User Guide for the Polycom VVX 1500 D Phone 2 - 54 2. Search for the contact. (See Searching for Contacts in a Corporate Directory on page 2-56 .) Note If you have enabled your phone to save the results of your last search (or remember the last contact you selected), your previous search results (or the contact), will display instead of a blank s e[...]

Customizing Y our Phone 2 - 55 3. Tap the contact’s entry. The Contact screen displays. 4. To save the contact to the local Contact Directory, tap the Save soft key. “Saved” displays on the screen. Only the first name, last name, and phone number are saved. If the contact already exists in your local Contact Directory, “C ontact already e x[...]

User Guide for the Polycom VVX 1500 D Phone 2 - 56 T o search for a contact in the local Contact Director y: 1. Tap > Features > Contact Directory . The Directory screen displays. 2. Tap the Search soft key. Then, enter the first few characters of the contact’s first or last name, an d then tap the Search so ft key again. The screen display[...]

Customizing Y our Phone 2 - 57 T o search for a contact in the Corporate Director y: 1. Tap > Features > Corporate Directory . The Corporate Directory search screen displays. 2. Perform a quick search or an advanced search. A quick search allows you to search using the contact’s last name (if the directory is alphabetized by last name ) or [...]

User Guide for the Polycom VVX 1500 D Phone 2 - 58 — To perform an advanced search, tap the AdvFind soft key. The Advanced Find screen displays. Enter your search criteria, and then tap the Submit soft key. The screen displays any successful matches. 3. Tap to return to the idle screen. Updating Contacts in Y our Local Contact Director y You can [...]

Customizing Y our Phone 2 - 59 T o update a contact in your local Contact Director y: 1. Tap > Features > Contact Directory . The Directory screen displays. 2. Tap the contact whose information you want to update. Or, search for the contact (see Searching for Contacts in Your Local Contact Directory on page 2-55 ).[...]

User Guide for the Polycom VVX 1500 D Phone 2 - 60 3. Tap the Edit soft ke y. The Edit Contact screen displays. 4. Update the contact information. For information on the fields you can update, see Adding Contacts Manually (step 3) on page 2-49 . 5. Tap the Save soft key. 6. Tap to return to the idle screen.[...]

Customizing Y our Phone 2 - 61 Deleting Contacts from Y our Local Contact Director y You can delete contacts from your loca l Contact Directory, but not from your Corporate Directory. T o delete a contact from the local Contact Director y: 1. Tap > Features > Contact Directory . The Directory screen displays. 2. Tap the contact you want to de[...]

User Guide for the Polycom VVX 1500 D Phone 2 - 62 Placing Calls to Contacts You can place calls to contacts from your local Contact Dire ctory or from the Corporate Directory. T o place a call to a contact in the local Contact Director y: 1. Tap > Features > Contact Directory . The Directory screen displays. 2. Tap the contact you want to ca[...]

Customizing Y our Phone 2 - 63 T o place a call to a contact in the Corporate Director y: 1. Tap > Features > Corporate Directory . The Corporate Directory search screen displays. 2. Search for the contact you want to call (see Searching for Contacts in a Corporate Directory on page 2-56 ). 3. If the contact is not already highlight ed, tap t[...]

User Guide for the Polycom VVX 1500 D Phone 2 - 64 Managing Incoming Calls You can manage incoming calls from the contacts i n your directory by doing the following: • Setting up a distinctive ring tone for a contact. • Rejecting calls from a particular contact by sending the call to you r voice and video mail system. (If you do not have a voic[...]

Customizing Y our Phone 2 - 65 T o send incoming calls from a par ticular contact directly to voice/video mail: 1. Tap > Features > Contact Directory . The Directory screen displays. 2. Tap the contact whose information you want to update, and then tap the Edit soft ke y. The Edit Contact screen displays.[...]

User Guide for the Polycom VVX 1500 D Phone 2 - 66 3. Tap the Auto Reject field, and then tap the fiel d’s highlighted grey box. From the drop-down list, tap Enabled. 4. Tap the Save soft key. 5. Tap to return to the idle screen. Diver ting Calls You can customize your phone so that in c oming calls from a particular party are transferred directl[...]

Customizing Y our Phone 2 - 67 2. Tap the contact for whom you want to tr ansfer calls. The Edit Contact screen displays. 3. Tap the Divert Contact field , and then enter the number of the party to whom you want to divert the call. 4. Tap the Auto Divert field, and then tap the field’s highlighted grey box. From the drop-down list, tap Enabled . [...]

User Guide for the Polycom VVX 1500 D Phone 2 - 68 Suppor ting Multiple Lines Your phone can support up to six differ ent lines. Lines are assigned to the Line Keys on your phone. Typically, the top-most Line Key is reserved for the principal directory number (DN) of the phone. When the phone is idle, Line Keys can display the foll owing icons. (Fo[...]

Customizing Y our Phone 2 - 69 The following figure shows a phone set up with one phone line (1952). Since one Line Key is taken, there are five keys available that you can assign as Speed Dial Keys. In this example, five Speed Dial Keys are set up. The following figure shows a phone set up with six different phone lines (1952, 1953, 1954, 195 5, 1[...]

User Guide for the Polycom VVX 1500 D Phone 2 - 70 Suppor ting Multiple Line Keys Per Line Your system administrator ca n assign each phone line to a single Line Key, or to multiple Line Keys . Incoming and outgoing calls for a phone line will be distributed evenly across all Line Keys that are assi gned to the phone line. For example, if you have [...]

Customizing Y our Phone 2 - 71 The following figure shows a phone set up with two lines ( 1952 and 1953) that are each assigned to a Line Key, and a third line (1954) assigned to three Line Keys. There i s one available key th at is set up as a Speed Dial Key. Suppor ting Shared Lines Your system administrator can set up yo ur phone to support shar[...]

User Guide for the Polycom VVX 1500 D Phone 2 - 72 The following table shows the Line Ke y icons and status indicators that display for shared lines. In the following figure, line 1952 is shared and line 1953 is private. Line Key Icon Shared Line Status Line Key Status Indicator Idle (No indicator) Active call Solid red Call or calls on hold Flashi[...]

3 - 1 3 Using the Basic Features of Y our Phone This chapter provides basic operating instructions for the Polycom VVX 1500 D phone. The topics include: • Handling Calls on page 3-2 • Placing Calls on page 3-6 • Placing Calls Using the H.323 Protocol on page 3-12 • Answering Calls on page 3-13 • Ending Calls on page 3-17 • Redialing Num[...]

User Guide for the Polycom VVX 1500 D Phone 3 - 2 Handling Calls At any time, only one active call can be in progre ss on your phone. The active call is the one that has audio or video as sociated with it. There may be multiple other calls on hold, or in an “I ncoming call” or “Ringi ng” state. Your phone can handle a maximum of 24 concur r[...]

Using the Basic Features of Y our Phone 3 - 3 The number of calls associ ated with a Line Key is indicated by a counter, , on the Line Key. A Line Key will either be green or blue: • Green—Indicates that the Line Key has an acti ve call or an in coming call . A green Line Key is associated with the calls that cu rrently display on the touch scr[...]

User Guide for the Polycom VVX 1500 D Phone 3 - 4 The following figure shows the near site in the PIP, and the far site, together with call informat ion, in the larger wi ndow in the ce nter of the touch screen. You can tap the PIP to swap the windows the site s display in. When the near site displays in the window in the cent er of the touch scree[...]

Using the Basic Features of Y our Phone 3 - 5 During a video call, you can tap the Video soft key or pres s to display soft k eys that allow you to access vide o features. The Video sof t key is only available when a video call is active. If you press during an audio-only call, the video so ft keys wil l not display. During a video call, you can ta[...]

User Guide for the Polycom VVX 1500 D Phone 3 - 6 To display the site in the center of the touch screen and to access soft keys again, tap the touch screen outside of the PIP. ( If you tap the PIP, you will just swap the windows the si tes display in.) • Swap—Switches the windows the sites display in. For example, the site in the PIP will displ[...]

Using the Basic Features of Y our Phone 3 - 7 During a call, you can alternate betwe e n handset, headset, or speakerphone modes by picking up the handset, or pressing or . For example, if you are using the handset, you can switch to headset mode by pressing , or switch to spea kerphone mode by pressing . Your phone monitors the duration of al l ca[...]

User Guide for the Polycom VVX 1500 D Phone 3 - 8 Placing Calls Using the Handset Dialing Numbers Using the Hand set T o dial a number using the handset: >> Do one of the following: — Pick up the handset, and then enter the phone number. or — Enter the phone number, tap the Dial soft key, and then pick up the handset. Dialing URLs or IP A[...]

Using the Basic Features of Y our Phone 3 - 9 Dialing Numbers Using the Speakerphone T o dial a number using the speakerphone: >> With the handset on-hook, do one of the following: — Tap the New Call s o f t k e y o r t h e L i n e K e y , o r p r e s s t o o b t a i n a dial tone. Then, enter the phone number. or — Enter the phone number[...]

User Guide for the Polycom VVX 1500 D Phone 3 - 10 or — Enter the phone number, tap the Dial soft key, and then press . Dialing URLs or IP Addresses Us ing the Headset T o dial a URL or IP address using the headset: 1. Tap the New Call soft key or the Line Key to obtain a dial tone. 2. Press . 3. Tap the URL soft key. 4. Enter the URL or IP addre[...]

Using the Basic Features of Y our Phone 3 - 11 In the following figure, Speed Dial Ke ys are assi gned to Lauren Gates, Jack Jones, Milton Stone, Teresa Swift, and Z Wong. or — From the idle screen, press the Up arrow key. From the Speed Dial Information screen, tap the contact. or — If the contact has a speed dial index nu m b e r t h a t i s [...]

User Guide for the Polycom VVX 1500 D Phone 3 - 12 Placing Calls Using the H.323 Protocol Your system administrator can set up your phone so that it can handle calls that use either the SIP or H.323 protoc ol, or both protocols. Your phone may be set up so that a line can handle one or both protocols. If your phone can handle calls using both proto[...]

Using the Basic Features of Y our Phone 3 - 13 For dual-protocol phones, th e protocol disp lays next to all call IDs, including the call IDs for conference call participants and calls on hold. The follow ing figure shows a SIP call placed to Jack Jones. When you place calls from call lists or dire ctories, your phone will automatically choose the [...]

User Guide for the Polycom VVX 1500 D Phone 3 - 14 Answering When Not in Another Call In all cases, the active call will appear on the screen and display the ca ll duration and who the call is from. The following figure show s an active video call. Note If you don’t want to answer a call, or you want to delay answering a call, do the following: ?[...]

Using the Basic Features of Y our Phone 3 - 15 T o answer a call using the handset: >> Pick up the handset. T o answer a call using the speakerphone: >> With the handset on-hook, do one of the following: — Tap the incoming call window that displays in the middle of the touch screen. ( A f t e r 1 0 s e c o n d s , t h e i n c o m i n [...]

User Guide for the Polycom VVX 1500 D Phone 3 - 16 • The call counter for the Line Key as sociated with the incoming call increments by one (showing the numb er of calls associated with the Line Key, including the incoming call). • Caller information for the incoming call displays in a window in the center of the touch screen, and the Line Key [...]

Using the Basic Features of Y our Phone 3 - 17 Ending Calls T o end a call: >> Do one of the following: — Tap the End Call soft ke y. — If you are in handset mode , replace the handset. — If you are in speakerphone mode, press . — If you are in headset mode, press . Redialing Numbers Redial a number by pres sing , or accessing your pl[...]

User Guide for the Polycom VVX 1500 D Phone 3 - 18 T o redial a previously placed call: 1. Do one of the following: — Tap > Features > Call Lists > Placed Calls . or — From the idle screen, press the Right arrow key. The Placed Calls list displays. 2. Tap the call you want to dial, and then tap the Dial soft key. Placing Calls on Hold [...]

Using the Basic Features of Y our Phone 3 - 19 The following figure shows a call with Joan Smith on hold. The hold icon, and the flashing red status indica tor, display on the Line Ke y. Tap the Resume soft key, or press again, to retrieve the call. If you have more than one call on hold, tap the call you want to resume, and then tap the Resume sof[...]

User Guide for the Polycom VVX 1500 D Phone 3 - 20 The following figure shows one active ca ll and four calls on hold for Line Key 1952. To select a call on hold, tap the call on hold. New soft keys will display that apply to the selected call. To resume the call, tap the Resume soft key or press . If there are more than three calls on hold, tap or[...]

Using the Basic Features of Y our Phone 3 - 21 During a conference, you have access to the conference management feature. This feature allows you to manage each participant in the conference call. You can mute, hold, and remove individual participants , as well as choose the conference participant with whom to exchange video. For more information, [...]

User Guide for the Polycom VVX 1500 D Phone 3 - 22 T o set up a conference call usin g the Conference soft key or key: 1. Call the first party. See Placing Calls on page 3-6 . 2. Tap the Conferen ce soft key or press to create a new call. The active call is placed on hold. The Conference with: screen displays. 3. Call the second party. See Placing [...]

Using the Basic Features of Y our Phone 3 - 23 T o set up a conference call with an active call and a call on hold: >> If you have an active call and a ca ll on hold (either on the same Line Key or a different Line Key), tap the Join soft key. The Conference screen displays. A conference is created with the active call, the call on hold, and [...]

User Guide for the Polycom VVX 1500 D Phone 3 - 24 T o place a conference call on hold: >> During a conference call, tap the Hol d soft key. The other participants in the confer ence call are placed on hold. The Conference window is minimized and placed in the inactive call gr oup. To resume the conference call, tap the Re sume soft key. To e[...]

Using the Basic Features of Y our Phone 3 - 25 • Obtain information about a participant. • Choose the participant with whom to exchange video. To manage a participant, tap the wind ow of the participant you want to manage. The soft keys update to show Far Mute, Hold, Remove, Information, and Back. The following fi gure shows the soft keys that [...]

User Guide for the Polycom VVX 1500 D Phone 3 - 26 —H o l d —Places a selected conference participant on hold. The held party cannot hear any participant, and no participant can hear the held party. — Remove —Removes the selected conference participant from the conference, ends the conference c all, and creates an active call between you an[...]

Using the Basic Features of Y our Phone 3 - 27 Handling Video During Conference Calls During a conference call that includ es a video endpoint, you can tap the Video soft key (if yo u aren’t managing a conference participant) or press to display soft keys that allow yo u to start and stop near-sit e video, display video on the full screen, or swa[...]

User Guide for the Polycom VVX 1500 D Phone 3 - 28 T o per form a consultative transfer: 1. During a call, tap the Transfer soft key or press . The active call is placed on hold. The Tran sfer to: s creen d isplays. 2. Place a call to the party to whom you want to transfer the call. See Placing Calls on page 3-6 . 3. When you hear the ring-back sou[...]

Using the Basic Features of Y our Phone 3 - 29 Performing a Blind T ransfer When you use a blind transfer, you transfer a call withou t speaking to the party to whom you are transferring the call. The call is automatically transferred as soon as you dial the party’s number. T o per form a blind transfer: 1. During a call, tap the Transfer soft ke[...]

User Guide for the Polycom VVX 1500 D Phone 3 - 30 2. Tap the Blind soft key. The Blind transfer to: screen displays. 3. Place a call to the party to whom you want to transfer the call. See Placing Calls on page 3-6 . If you want to cancel the transfer (bef ore the call is placed), and return to the original cal l, press the Cancel soft key. The ca[...]

Using the Basic Features of Y our Phone 3 - 31 For warding Calls Statically You can set up your phone to forward all calls to another number. T o for ward all incoming calls to another par ty: 1. Do one of the following: — Tap > Features > Forward . or — From the idle screen, tap the Forward soft key. If your phone is set up with a sing l[...]

User Guide for the Polycom VVX 1500 D Phone 3 - 32 If your phone is set up with multiple lines, the Line Select screen displays. Tap the line for which you want to forward calls. The Forwarding Type Select screen displays. 2. Tap the forwarding type you want. The options are: — Always —To forward all incoming calls. —N o A n s w e r —To for[...]

Using the Basic Features of Y our Phone 3 - 33 4. Tap the Enable soft key to confirm call forwarding. If you chose to always forward calls, the Line Ke y displays the f orwarding icon, , to indicate that the Alwa ys forwarding type is enabled. If you enabled the Busy or No Answer forwarding type, the Line Key icon does not change. The following fig[...]

User Guide for the Polycom VVX 1500 D Phone 3 - 34 If your phone is set up with a sing le line, The Forwarding Type Select screen displays. If your phone is set up with multiple lines, the Line Select screen displays. Tap the line for which you want to disable call forwarding. The Forwarding Type Select screen displays. 2. Tap the forwarding type y[...]

Using the Basic Features of Y our Phone 3 - 35 For warding Calls Dynamically You can manually forward a call to a nother number while your phone rings. T o for ward an incoming c all to another par ty: 1. While your phone rings, tap the Forward soft key. 2. Enter the phone number to forward the incoming call to. Your phone displays the last numb er[...]

User Guide for the Polycom VVX 1500 D Phone 3 - 36 The following figure shows the Do No t Disturb icon on the status bar and on the Line Key. Calls you receive while Do Not Distur b is enabled are logged in your Missed Calls list ( see Using Call Li sts on page 2-43 ). If you have chosen to forward your calls to another number, call s wi ll be s en[...]

Using the Basic Features of Y our Phone 3 - 37 T o enable Do Not Disturb for a par ticular line: 1. Press . The Line Select screen displays. Note Y ou can automatically enable or disable Do N ot Disturb for all lines. T o automatically enable Do Not Disturb for all lines, tap the Set All soft key . T o automatically disable the fe ature fo r all li[...]

User Guide for the Polycom VVX 1500 D Phone 3 - 38 2. Tap the line for which you want to apply Do Not Distur b. The Do Not Disturb screen displays. 3. Tap the Enable soft key. The Do Not Disturb icon, , displays on each Line Key for the line you selected. The following figure shows Do Not Disturb enabled for one line only.[...]

Using the Basic Features of Y our Phone 3 - 39 T o disable Do Not Disturb for a par ticular line: 1. Tap or press . The Line Select screen displays. Note Y ou can automatically enable or disable Do N ot Disturb for all lines. T o automatically enable Do Not Disturb for all lines, tap the Set All soft key . T o automatically disable the fe ature fo [...]

User Guide for the Polycom VVX 1500 D Phone 3 - 40 2. Tap the line for which you want to disable Do Not Disturb. The Do Not Disturb screen displays. 3. Tap the Disable soft key. Managing Speed Dial Keys You can associate contacts with Speed Di al Keys for single touch dialing of frequently used numbers. Speed Dial Keys display .[...]

Using the Basic Features of Y our Phone 3 - 41 The following figure shows a phone with two Line Keys (1 951 and 1952), and four Speed Dial Keys (a ssigned to Laur en Gates, Jack Jones, Milton Stone, and Teresa Swift). When a new entry is added to the Contact Directory, it is automatically assigned a speed dial index number, as well as the next avai[...]

User Guide for the Polycom VVX 1500 D Phone 3 - 42 Adding Speed Dial Keys Each time you add a contact to your Contact Directory, a speed dial index number is automatically assigned to the contact. If a position is available under the Line Key(s), the contact is automatically as signed to it, and you can place a call to the contact by tapping the Sp[...]

Using the Basic Features of Y our Phone 3 - 43 T o update a speed dial inde x for an existing contact: 1. Tap > Features > Contact Directory . 2. Tap the contact whose speed dial i ndex you want to update, and then tap the Edit soft key. The Edit Contact screen displays. 3. Tap the Speed Dial Index field, and then enter or update the speed d [...]

User Guide for the Polycom VVX 1500 D Phone 3 - 44 Accessing V oice and Video Mail You can access voice and video mail mess ages from your phone. Your mail is saved in a centralized location. Your phone may indicate mail by the following: • An icon, , on the status bar. The icon has a counter indicating the number of unviewed messages you have. ?[...]

Using the Basic Features of Y our Phone 3 - 45 The Messages screen displays. (If multiple lines are set up on your p hone, the Line Select screen displays instead, and you have to tap the line for which to listen to messages. Then, the Messages screen displays.) 2. To access your mail, tap the Connect soft key, and then follow the voice or visual p[...]

User Guide for the Polycom VVX 1500 D Phone 3 - 46[...]

4 - 1 4 Using the Advanced Features of Y our Phone This chapter shows you how to use the advanced features of the Polycom VVX 1500 D phone. The topics include: • Using Instant Messaging on page 4-1 • Using Buddy Lists on page 4-6 • Using the Bu sy Lamp Fi eld on page 4-16 • Recording Calls and Conferences on page 4-17 • Playing Back Recor[...]

User Guide for the Polycom VVX 1500 D Phone 4 - 2 Your phone may indicate instan t messages by the following: • An icon, , on the status bar. The icon has a counter indicating the number of unviewed messages you have. • An icon, , next to the Line Key. • A fast flashing LED indicator. • An audible alert (if your phone is on-hook). Reading a[...]

Using the Advanced Featu res of Y our Phone 4 - 3 The Instant Messages screen displays. (If multiple lines are configured on your phone, the Line Select screen displays instead, and you have to select the l ine to retrieve messages f rom. Then, the Instant Messages screen displays.) 2. From the Instant Messages screen, you can do the following: —[...]

User Guide for the Polycom VVX 1500 D Phone 4 - 4 T o send an instant mess age: 1. Do one of the following: — Tap > Instant Messages . — Tap > Features > Messages > Instant Messages . — Press , and then tap Instant Messages . The Instant Messages screen displays. (If multiple lines are configured on your phone, the Line Select scr[...]

Using the Advanced Featu res of Y our Phone 4 - 5 2. Tap the New soft key, enter the phone number, URL, or IP address to send the message to, and then tap the Ok soft key. The phone number, URL, or IP addre ss you entered displays on the screen. 3. Do one of the following: — To choose a pre-scripted message, tap the Select soft key. From the Mess[...]

User Guide for the Polycom VVX 1500 D Phone 4 - 6 Using Buddy Lists A buddy list is a list of users/device s whose status, or “presence,” you can monitor. Users update their presence se tting (for example, “Be right back,” “Out to lunch,” or “Busy”), and you can view their status in real time from your phone’s Buddy Status screen,[...]

Using the Advanced Featu res of Y our Phone 4 - 7 The My Status screen displays. 2. Tap the status you want, and then tap the Select soft key. This affects information sent to phones watching you. Presence information will also be sen t to watching phones when you go off-hook or enable Do Not Disturb. 3. Tap to return to the idle screen. The status[...]

User Guide for the Polycom VVX 1500 D Phone 4 - 8 The following figure shows what the touch screen looks like when you assign a presence status (in this case, “Busy”). If you assign the status “Online” (the default status), the presence stat us does not display on the screen. Managing Buddies Manage your buddies by sel ecting the contacts w[...]

Using the Advanced Featu res of Y our Phone 4 - 9 Updating Y our Buddy List Update your buddy list by updati ng the contacts in your loca l Contact Directory. T o update your buddy list: 1. Tap > Features > Contact Directory . The Directory screen displays.[...]

User Guide for the Polycom VVX 1500 D Phone 4 - 10 2. Tap the contact you want to monitor or stop monitoring, and then tap the Edit soft ke y. The Edit Contact screen displays. 3. Tap the Watch Buddy field, and then tap the field’s highlighted grey box. From the drop-down list, tap Enabled or Disabled . When Watch Buddy is enabled, the contact is[...]

Using the Advanced Featu res of Y our Phone 4 - 11 Blocking and Unblocking Contacts from Viewing Y our Status Block a contact in your Contact Directory if you don’t want the contact to view your status. If you unbl ock a contact, the contact can add you to the ir buddy list and view your status. T o block or unblock a contact from viewing your st[...]

User Guide for the Polycom VVX 1500 D Phone 4 - 12 2. Tap the contact you want to block or unblock. The Edit Contact screen displays. 3. Tap Block Buddy , and then tap the field’s highlighted grey box. From the drop-down list, tap Enabled or Disab led . When Block Buddy is enabled, the c ontact cannot watch your status. The contact will display i[...]

Using the Advanced Featu res of Y our Phone 4 - 13 Monitoring Buddies You can monitor the status of all the cont acts in your buddy list from the idle screen (if your buddy has a Speed Dial Key), or from the Buddy Status list. Monitoring Buddies from the Idle Scr een Your phone automatically assigns a bu ddy to a Speed Dial Key (if one is available[...]

User Guide for the Polycom VVX 1500 D Phone 4 - 14 Monitoring Buddies from the Buddy List If you can’t monitor all your buddies fr om the idle screen (because you have more buddies than available Speed Dial Keys), use the Buddy Status list. T o monitor a contact in your buddy list: >> Do one of the following: — Tap the Buddies soft key. o[...]

Using the Advanced Featu res of Y our Phone 4 - 15 Any contact you add through your buddy list will appear as a contact in Microsoft Office Communicator and Windows Messenger. Any contact you add as a contact in Microsoft Office Communicator and Windows Messenger will appear in your buddy list. You can access your Privacy List o n the phone to allo[...]

User Guide for the Polycom VVX 1500 D Phone 4 - 16 Using the Busy Lamp Field The BLF feature allows you to monitor a line on another phone so you can tell if the other line is idle or busy (has an active call). The lines you can monitor display under your phone’s Line Key(s). The num ber of lines you can monitor is determined by the numbe r of li[...]

Using the Advanced Featu res of Y our Phone 4 - 17 Recording Calls and Conferences If the Call Recording and Playback feature is availa ble, and you connect a USB device to the USB por t on your phone, you can record active calls (audio component only) on your phone. Recordings are stored as .wav files on the USB device. You can record up to four h[...]

User Guide for the Polycom VVX 1500 D Phone 4 - 18 The Record soft key controls recording and is available: • When there are one or more calls connected to your phone (you may need to tap the More soft key to see it) • During an active call • When calls are on hold • During a consultative transfer or conference call The Record s oft key is [...]

Using the Advanced Featu res of Y our Phone 4 - 19 Your conversations with parties A, B, and C are all recorded in the same .wav file as follows: If you record, or attempt to record, a call, the fo llowing messages may appear on your screen: • If there is insufficient free space on the USB device when you tap the Start soft key, recording does no[...]

User Guide for the Polycom VVX 1500 D Phone 4 - 20 This section includ es the following t opics: • Recording Calls • Recording Conferences • Pausing and Resuming Record ing To play back recorded calls, see Playing Back Recorded Calls on page 4-26 . Recording Calls T o record a call: 1. During a call, tap the Record soft key. The Start soft k [...]

Using the Advanced Featu res of Y our Phone 4 - 21 2. To start recording, tap the Start soft key. “*R*” displays on the status bar while the phone records. To access the top- level soft keys (for example, Hold, End Call, Transfer, and Conference) , tap the Back soft ke y. To access the S top and Pause so ft keys again, tap the Record soft key. [...]

User Guide for the Polycom VVX 1500 D Phone 4 - 22 Pausing and Resuming Recording You can pause recording by tapping th e Pause soft key. When you tap the Resume soft key, recording continues within the same .wav file. T o pause a recording: >> Tap the Pause soft key. “*P*” displays on the status bar when you pause recording.[...]

Using the Advanced Featu res of Y our Phone 4 - 23 T o resume a recording: >> Tap the Resume soft key. “*R*” displays on the status bar when you restart recording. Playing Back Recorded Calls If the Call Recording and Playback feat ure is available, and a removable USB device is connected to your phone, you can play back calls that you re[...]

User Guide for the Polycom VVX 1500 D Phone 4 - 24 Playback stops if you tap the Stop soft key, or pr ess the Left arrow key, , , or . If the handset is off-hook when you tap the Play soft key, you will he ar audio through the handset. If the handset is on-hook when you tap the Pl ay soft key, you will hear audio through the speaker. If you lift th[...]

Using the Advanced Featu res of Y our Phone 4 - 25 Browsing Recorded Calls T o browse the recorded files: 1. Do one of the following: — Tap > Browse Recordings . or — Tap > Features > Removable Storage Media > Browse Recordings . The Browse Recordings screen displays. 2. Tap the recording you want to rename, delete, or play back. Yo[...]

User Guide for the Polycom VVX 1500 D Phone 4 - 26 Playing Back Recorded Calls T o play back a recorded call: 1. Do one of the following: — Tap > Browse Recordings . or — Tap > Features > Removable Storage Media > Browse Recordings . The Browse Recordings screen displays.[...]

Using the Advanced Featu res of Y our Phone 4 - 27 2. Tap the file you want to pl ay b ack, and then tap t he Open soft key. The filename you selected displays. The length of the file (in hours, minutes, and seconds) and the size of the file also display. 3. Tap the Play soft key. “Playing” displays on the screen. The position indicator (in hou[...]

User Guide for the Polycom VVX 1500 D Phone 4 - 28 While the recording plays, you can do the following: — To pause the playback, tap the Pause soft key. “Paused” displays below the position indicator. To resume the playback, tap the Resume soft key. “Playing” displays below the position indicator. — To stop playing back the file and ret[...]

Using the Advanced Featu res of Y our Phone 4 - 29 — If you were listening to the file with the speakerphone, tap , and then tap the Answer soft key. When the call ends, the idle screen displays. T o answer a call using the handset: >> Do one of the following: — If you were listening to the file with the speakerphone or a headset, lift th[...]

User Guide for the Polycom VVX 1500 D Phone 4 - 30 Using the Browser Your phone can displa y a Web page on t he idle screen. You ma y be able to tap hyperlinks on this Web page to view more information in a main We b Browser. You can also access the main Web Browser by tapping > Applicatio ns . From the main Web Browser, you can tap hyperlinks t[...]

Using the Advanced Featu res of Y our Phone 4 - 31 Access the four arrow soft keys (see the next row) so you can move the Web p age up, down, or to the side. (Y ou can also tap this soft key to hide the four arrow keys.) Move the web page up, down, or to the side. T o move the Web p age, tap an arrow soft key to move the Web page in the correspondi[...]

User Guide for the Polycom VVX 1500 D Phone 4 - 32 • Editing soft ke ys—allow you to enter i nformation in text boxes. To display the editing soft keys, tap a text box in the main Web Browser. T ap this soft key ... T o do this... or or T oggle between number , lowercase, or uppercase mode. T ap the soft key one or more times to select the mode[...]

Using the Advanced Featu res of Y our Phone 4 - 33 Restar ting Y our Phone Periodically, you may need to restart your phone so the phone can accept a new configuration. T o restar t the phone: 1. Tap > Settings > Basic > Restart P hone . The Restart Phone screen displays. Th e message “Are you sure?” displays. 2. If you still want to r[...]

User Guide for the Polycom VVX 1500 D Phone 4 - 34[...]

5 - 1 5 T roubleshooting Y our Phone This chapter contains general troubles hooting information to help you solve any problems you mi ght encounter when you use your Poly com VVX 1500 D phone. The tables in this chapter list possible trouble symptoms, the likely causes of these problems, and the re commended corrective actions to take. The topics i[...]

User Guide for the Polycom VVX 1500 D Phone 5 - 2 T roubleshooting Power and Star tup Issues T roubleshooting Dialpad Issues Symptom Problem Corrective Action There are power issues. The phone has no po wer . • V erify that no lights appear on the phone when it is powered up. • Check if the phone is properly plugged into a functional AC outlet,[...]

T roubleshooting Y our Phone 5 - 3 T roubleshooting Access Issues Symptom Problem Corrective Action There is no response when you press a feature key . The phone is not in an active state. • Press the keys more slowly . • Check with your system administrator to see if the key has been mapped to a different function or is disabled. • Place a c[...]

User Guide for the Polycom VVX 1500 D Phone 5 - 4 T roubleshooting Call Issues Symptom Problem Corrective Action There is no dial tone. Power is not correctly applied to the phone. • Check that the displ ay is illuminated. • Make sure the LAN cable is inserted properly at the rear of the phone (try unplugging and re-inse r ti ng the cable). •[...]

T roubleshooting Y our Phone 5 - 5 “Service Unavailable” appears on the graphic display . The user tapped the New Call soft key , dialed a number with the handset on-hook, or attempted to make a call from the cont act directory when the phone was not registered. Check with your system administrator to see when your phone will be registered. Y o[...]

User Guide for the Polycom VVX 1500 D Phone 5 - 6 T roubleshooting Display Issues Symptom Problem Corrective Action There is no display . The display is incorrect. The display has bad contrast. Power is not correctly applied to the phone. • Check that the displ ay is illuminated. • Make sure the LAN cable is inserted properly at the rear of the[...]

T roubleshooting Y our Phone 5 - 7 T roubleshooting Audio Issues T roubleshooting Video Issues Symptom Problem Corrective Action There is no audio on the headset. The connections are not co rrect. • Ensure the headset is plugged into the jack marked Headse t on the back of the phone. For more information, see Connecting an Optional Headset on pag[...]

User Guide for the Polycom VVX 1500 D Phone 5 - 8 T esting Phone Hardware Your system administrator may as k you to ac cess a diagnostics menu on your phone to test your phone hardware. Fr om the diagnostics menu, you can test your phone’s microphones, speaker, hand set, thir d-party headset (if present), keypad mappings, and LCD display. See you[...]

Safety Notices - 1 Safety Notices Service Agreements Please contact your Polycom Authorized Resell er fo r in formation about service agreements appl icable to your product. Governing Law This Limited Warranty and Limitation of Liability shall be govern ed by the laws of the Sta t e of California, U.S.A., and by the laws of the United States, exclu[...]

User Guide for the Polycom VVX 1500 D Phone Safety Notices - 2 Polycom Limited W arranty and Limitation Liability LIMITED W ARRANTY . Polycom warrants to the end user (“Custo mer”) that this product is ex pected to be free from defects in workmanship and materials, under normal use and service, for on e ye ar fro m th e da t e of purchase from [...]

Safety Notices Safety Notices - 3 Safety and Compliance Part 15 FCC Rules This device is compliant with Part 15 of the FCC Rule s. Operatio n is subject to the follo wing two conditions: 1. This device may not cause h armful interference, and 2. This device must accept any interferences received, inclu ding interference that may cau se unde sired o[...]

User Guide for the Polycom VVX 1500 D Phone Safety Notices - 4 Safety and Compli ance (continued) WARNING Electrical Safety T o avoid electric shock, do not connect safety extra low vo ltage (SEL V) circuits to teleconference station network (TNV) circuits. LAN ports contain SEL V circuit, an d WAN ports cont ain TNV circuits. Some LAN and W AN por[...]

Index - 1 Index Numerics 3.5mm connector, location of 1–10 A answering calls 3–13 , 3–14 App key, about 1–17 arrow keys, about 1–16 attended trans fer 3–27 auto answer, enabling 2–16 Auto Divert setting 2–52 , 2– 67 Auto Reject setting 2–52 , 2–66 B background picture, updating 2–8 , 2–15 , 2–16 backlight intensity 2–1[...]

User Guide for the Polycom VVX 1500 D Phone Index - 2 Contact Directory about 2–46 adding contacts to 2–49 , 2–53 calling from 2–62 deleting contacts from 2–61 searching for contacts in 2–55 updating contacts in 2–58 viewing contacts in 2–46 contacts adding to local directory 2–49 , 2–53 calling 2–62 , 2–63 deleting 2–61 s[...]

Index Index - 3 Line Key icons 2–68 Line Key status indicators 1–20 , 4–16 Line Keys, about 1–20 lines, mu ltiple 2–68 local camera view mode 2–34 local directory. See Contact Directory lowercase characters, entering 1–26 , 1–28 M maximum backlight intensity 2–19 Menu key, about 1–17 microphone, muting 2–42 Microsoft Office Li[...]

User Guide for the Polycom VVX 1500 D Phone Index - 4 S screen saver, setting up 2–10 screen saver, stopping or disabling 2–13 screen, adjusting 1–12 screen, cleaning 1–29 Select key, about 1–16 Select Video soft key 3–25 shared lines about 2–71 and forwarding calls 2–71 and the H.323 protocol 2–71 and rejecting calls 2–64 and s[...]

End-User License Agreement for Polycom ® Software This End-User License Agreement (“Agreement”) is a legal agreement between you ( either an individual or a single entity) and Polycom, B.V for the Polycom Software Product licensed by Polycom B.V in Europe, the Middle East, Africa, and Asia Pa cific or Polycom, Inc., for the Polycom Software Pr[...]

2.6 Copyright. All title and copyrights in and to th e Softwa re Product (including, but not limited to, any images, photographs, animations, vide o, audio, music, text, and “applets” incorporated into the Software Product), the accompanying printe d materials, and any copies of the Software Product are owned by Polycom or its suppliers. The So[...]

refund the purchase pri ce paid by you for any defe ct ive software product which is returned to Polycom wit h a cop y of yo ur r ece ip t, o r to rep la ce a ny d ef e ctive media with software wh ich substantially conforms to applicable Polycom published specificat ions. Any replacement Software Product will be warranted for the remainder of the [...]

not located in, under the control of, or a national or resi dent of any such country or on any such list. If you obtained this Software Product outside of the United St ates, you ar e also agreeing that you will not export or re-export it in violation of the laws of the country in which it was obtained. 10. MISCELLANEOUS. 10.1 Governing Law. This A[...]