Polycom 5000 manual

Software 4.0.1 | July 2013 | 1725-30965-001 Rev C USER GUIDE Software 4.0.1 | July 2013 | 1725-30965-001 Rev C P ol y c om ® S o undS t at i on ® I P 5000 P hone[...]

ii Polycom ® SoundS t ation ® IP 50 00 Phone User Guide Copyright ©2013, Polycom, Inc. All rights reserved. 6001 America Center Dr San Jose, CA 95002 USA No part of this document may be reprodu ced or transmitted in any form or by any me ans, electronic or mechan ical, for any purpose, without the express written permission of Polycom, Inc. Unde[...]

iii Contents Changes to This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Before You Use Your Ph one . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Using the Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Display[...]

Polycom ® SoundS tation ® IP 5000 Phone User Guide iv Temporarily Refusing All Calls (Do Not Disturb) . . . . . . . . . . . . . . . . . 20 Using Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Using Instant Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

Polycom ® SoundS tation ® IP 5000 Phone User Guide v Muting Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Updating the Default Paging Group . . . . . . . . . . . . . . . . . . . . . . . . 47 Updating Paging Group Subscriptions . . . . . . . . . . . . . . . . . . . . . . 47 Integrating with Micros[...]

Polycom ® SoundS tation ® IP 5000 Phone User Guide vi[...]

1 User Guide for the Polycom ® SoundStation ® IP 5000 Phone This guide includes overview information that you may find helpful when you’re just starting to learn about your Polycom® SoundStation® IP 5000 phone or when you have experience, but you need a quick refresher. Changes to This Guide This user guide has been updated to include new inf[...]

Polycom ® SoundS tation ® IP 5000 Phone User Guide 2 Using the Keypad You use the keypad on the phone to hand le calls, adjust the volume, redial numbers, navigate screens, enter data, and select options. Note Since you can customize you r phone in many different ways, and your system administrator can e nable and di sable cert ain features, the [...]

Polycom ® SoundS tation ® IP 5000 Phone User Guide 3 Display Screen The idle screen displays the phone’s directory number and the cur rent date and time. The icon that displays to the left of the directory number indicates the line or call status. If you have messages, miss ed calls, or have enabl ed a certain feature, such as ca l l f or w ar [...]

Polycom ® SoundS tation ® IP 5000 Phone User Guide 4 Phone Status Indicators Phone status is indicated by three bi -color LEDs located above the phone’s microphones, and by a line and call icon located on the display screen nex t to the directory number. LED Status Indicators The LEDs illuminate to indicate the following call states: • Solid [...]

Polycom ® SoundS tation ® IP 5000 Phone User Guide 5 Line and Call Icons The line and call icon changes dependin g on the line status (for example, registered line or un registered line) or call status (for example, dialing in progress or a call on hold). Icon Line or Call State Description Active call using Polycom ® HD Vo i c e ™ technology [...]

Polycom ® SoundS tation ® IP 5000 Phone User Guide 6 Navigating Menus and Calls To navigate menus and calls, use the following tips. Note After 20 seconds of inactivity , th e menu system automatically exits to the idle screen unless an edit session is in progress. If you want to... Then do this... Enter the main menu Press . Exit the main menu a[...]

Polycom ® SoundS tation ® IP 5000 Phone User Guide 7 Entering Data and Enabling Items To enter data and enable fields or me nu items, use the following tips. If you want to... Then do this... Enter numbers Press the dial pad key with the corresponding number . Enter text Press the dial pa d keys one or more times. For ex ample: • T o enter ‘A[...]

Polycom ® SoundS tation ® IP 5000 Phone User Guide 8 Configuring Y our Phone Using the Polycom W eb Configuration Utility This user guide explains how to update phone settings from your phone, using your phone’s menu system. If you wa nt, you can update these settings remotely with the Polycom Web Configurat ion Utility. The phone’s Web Confi[...]

Polycom ® SoundS tation ® IP 5000 Phone User Guide 9 Calling and Answering Your phone can handle a maximum of ei ght calls on hold, or one active call and seven calls on hold. Only one call can be active at any time. During a call, the phone displays the name and number of the party you’re talking with and the duration of the call. During a cal[...]

Polycom ® SoundS tation ® IP 5000 Phone User Guide 10 T o answer a call when you’re in an active call: >> Scroll to the incoming call, and then press the Answer soft key. The original call is he ld, and the new call becomes the active call . T o answer a call when you have only held calls: >> Press or the Answer soft key. Placing Ca[...]

Polycom ® SoundS tation ® IP 5000 Phone User Guide 11 T o dial a phone number without a dial tone: >> Enter the phone number of the party yo u want to call, and then press the Dial soft key. Calling by Entering an IP Address or URL T o dial an IP address or URL: 1. Press or the New Ca ll soft key. 2. Press the URL soft key, and then enter t[...]

Polycom ® SoundS tation ® IP 5000 Phone User Guide 12 Calling from a Director y You can place a call from the Contac t Directory or Corporate Directory. T o call from the Contact Director y: 1. Press , and then select Features > Contact Directory . 2. From the Directory screen, find the contact you want to call, and then press the Dial soft ke[...]

Polycom ® SoundS tation ® IP 5000 Phone User Guide 13 Redialing You can redi al the last cal l you placed , or search a l ist of placed calls to find a previously-dialed num ber. T o dial the last number dialed: >> Press . T o dial a previously dialed number: 1. Press . 2. From the Placed Calls list, scroll to the number you want to dial, a[...]

Polycom ® SoundS tation ® IP 5000 Phone User Guide 14 Rejecting Calls While Y our Phone Rings When you reject a call, you end the call before the call can c onnect. Your system administrator determines how reje cted calls are handled (for example, rejected calls may go directly to your vo ice mail system). Calls you reject while your phone rings [...]

Polycom ® SoundS tation ® IP 5000 Phone User Guide 15 During Calls During a call, you can do the following: • Place the call on hold. • Transfer the call to another party. • Set up a conference with the party you’re talking with and another party. Holding and Resuming Calls You can place a call on hold. When a call is held, the LEDs flash[...]

Polycom ® SoundS tation ® IP 5000 Phone User Guide 16 T o transfer a call: 1. During a call, press the Trnsfer soft key. The active call is placed on hold. 2. Place a call to the party to whom you want to transfer the call. 3. When you hear the ring-back sound, or after you speak with the other party, press the Trnsfer soft key. To cancel the tra[...]

Polycom ® SoundS tation ® IP 5000 Phone User Guide 17 T o set up a conference call with an active call and a held call: >> If you have an active call and a held call, press the Join soft key . A conference is created with the acti ve call, the held call, and yours e lf. Holding and Resuming Conferences When you place a conference call on ho[...]

Polycom ® SoundS tation ® IP 5000 Phone User Guide 18 Ending Conference s When you end a conference, you end your connection to the other confere nce participants. The other parties remain connected. T o end a conference: >> From the Active:Conference screen, press the End Call soft key. The two other conference part icipants remain connect[...]

Polycom ® SoundS tation ® IP 5000 Phone User Guide 19 3. Do one of the following: — If you selected Always , the Call Forward Always screen displays. Enter a number to forward all incoming calls to. — If you selected No Answer , the Call Forward No Answer screen displays. Do the f ollowing: a In the Contact field, enter a number to forward al[...]

Polycom ® SoundS tation ® IP 5000 Phone User Guide 20 3. From the Edit Contact screen, scroll to the Auto Reject field, and then change the Auto Reject setting to Enabled . (To enable the setting, press .) 4. Press the Save soft key. Diver ting Calls from a Contact to Another Par ty You can customize your phone so that in c o ming calls from a pa[...]

Polycom ® SoundS tation ® IP 5000 Phone User Guide 21 Using V oice Mail Your voice mail is saved in a centra lized location and may be accessed from your phone. Your phone may indica te voice mail by the following: • An icon, , on the phone screen • A stutter dial tone instea d of a normal dial tone T o listen to voice mail messages: 1. Press[...]

Polycom ® SoundS tation ® IP 5000 Phone User Guide 22 Managing Instant Messages From the Instant Messages screen, you can view, delete, or create instant messages. Messages display in the orde r they are received. The first message received displays fir st. T o manage instant message s: 1. Press , and then select Features > Messages > Insta[...]

Polycom ® SoundS tation ® IP 5000 Phone User Guide 23 3. Do one of the following: — To choose from various pre-scri pted short messages, press the Select soft key. From the Message Select screen, scroll to the mess age you want. or — To compose a custom message, press the Edi t soft key. Then, enter your message. (To e nter a message, see Ent[...]

Polycom ® SoundS tation ® IP 5000 Phone User Guide 24 T o view a call list: >> Do one of the following: — Press , and then select Features > Call Lists > Missed Calls , Received Calls, or Placed Calls . or — From the idle screen, use the ar ro w keys to access a call list: T o view details for a call list entr y: 1. Press , and th[...]

Polycom ® SoundS tation ® IP 5000 Phone User Guide 25 Editing Call List Entries Edit a call list entry if you wa nt to up date the contact name or number before you dial the number or save the contact to the Contact Directory. T o edit a call list entr y: 1. Press , and then select Features > Call Lists > Missed Calls , Received Calls, or P[...]

Polycom ® SoundS tation ® IP 5000 Phone User Guide 26 Updating Contact Director y You can add a contact to the Contact Directory, or update or delete an existing contact. Adding Contact Director y Entries You can add contacts to your Contact Directory in the following ways: • Manually (if you have permission to update your Contact Directory). ?[...]

Polycom ® SoundS tation ® IP 5000 Phone User Guide 27 If you specify a label, the lab el will be the first item that d isplays for the contact in the Contact Directory and on the Speed Dial Info screen (before t he contac t’s first an d last na mes, if spec ified). F or exam ple, in the following figure, Ann Brown has been assigned the label Sa[...]

Polycom ® SoundS tation ® IP 5000 Phone User Guide 28 T o add a Contact Director y entr y from a call list: 1. To select a call list, press , and then select Features > Call Lists > Missed Calls , Received Calls , or Placed Calls . 2. Scroll to the entry you want to save to your Contact Directory, and then press the Save soft key. Only the [...]

Polycom ® SoundS tation ® IP 5000 Phone User Guide 29 Deleting Contact Director y Entries You can delete an entry i n the Contact Directory. T o delete a contact from the Contact Director y: 1. Press , and then select Features > Contact Directory . 2. From the Directory screen, find the contact you want to delete, and then press the Delete sof[...]

Polycom ® SoundS tation ® IP 5000 Phone User Guide 30 A quick search allows you to search using the contact’s last name (if the directory is alphabetized by last name ) or first name (if the directory is alphabetized by first name). An adva nced search uses any combination of the contact’s first and last names, phone numbers, address, and tit[...]

Polycom ® SoundS tation ® IP 5000 Phone User Guide 31 Using Buddy Lists A buddy list is a list of users/devices whose status— or presence —you can monitor. Your contacts update their presence setting, such as Be right back, Out to lunch, or Busy, and you can view their status in re al time from your phone’s Buddy Status screen. If you like,[...]

Polycom ® SoundS tation ® IP 5000 Phone User Guide 32 Selecting Contacts to Monitor Select the contacts whose presence yo u want to monitor by updating the contacts in your buddy l ist. You add c ontacts to your buddy list from your local Contact Directory. To view the stat us of contacts in yo ur buddy list, see Monitoring the Status of Co ntact[...]

Polycom ® SoundS tation ® IP 5000 Phone User Guide 33 T o block or unblock a contact: 1. Press , and then select Features > Contact Directory . 2. From the Directory, scroll to the contact. To scroll through a list of contacts, use the * key to Page Up and the # key to Page Down. 3. Press the Edit soft key. 4. From the Edit Contact screen, scr[...]

Polycom ® SoundS tation ® IP 5000 Phone User Guide 34 4. Press to return to the idle scre en. The contact can now watch your phone an d will display in your Watcher List. To view your Watcher List, press , and then select Features > Presence > Watcher List . Monitoring the Status of Contacts in Your Buddy List You can monitor the status of [...]

Polycom ® SoundS tation ® IP 5000 Phone User Guide 35 Accessing Personal Phone Settings with User Profiles If your system administrat or has set up the User Login feature, you can view your personal phone settings from any phone in the organization. This means you can access your contact directory and speed dials, as well as other phone settings,[...]

Polycom ® SoundS tation ® IP 5000 Phone User Guide 36 — Press the Log in soft key. or — Press , and then select Features > User Login > Log in . 2. From the User Login screen, enter your use r ID and password, and then press the Log in soft key. If you don’t know what your user ID and password are, ask your administrator. Default pass[...]

Polycom ® SoundS tation ® IP 5000 Phone User Guide 37 Changing Y our Login Password You can change your password from any phone th at you’re logged in to. T o change your login password: 1. Log in to any phone on your network. 2. From the idle screen, press , and then select Features > User Login > Change User Login Password . 3. From the[...]

Polycom ® SoundS tation ® IP 5000 Phone User Guide 38 About Y our User Password You are assigned a us er password so you can answer calls from your locked phone and unlock the phone. By de fault, your user p assword is 123 . You can change your user password at any time. T o change your user password: 1. From the idle screen, press , and then sel[...]

Polycom ® SoundS tation ® IP 5000 Phone User Guide 39 T o unlock your phone: 1. Press the Unlock soft key. 2. Enter your user password, and then press the Enter soft key. The phone unlocks. Calling and Answering from a Locked Phone From a locked phone, anyone can dial th e standard emergency number, such as 911, and other aut horized numbers that[...]

Polycom ® SoundS tation ® IP 5000 Phone User Guide 40 Broadcasting Messages Using Push-to-T alk and Group Paging The Group Paging feature enables you to make pages—one-way audio announcements—to users subscribed to a page group. The Push-to-Talk (PTT) feature is a collaborative tool that enab les you to exchange broadcasts to users subscribed[...]

Polycom ® SoundS tation ® IP 5000 Phone User Guide 41 Sending P TT Broadcasts Before you can send a PTT broadcast, you need to choose a channel to broadcast on. Or, you can press and hold the Talk soft key to immediately begin broadcasting on Channe l 1, the default channel. You can change your default channel to any channel you want (see Updatin[...]

Polycom ® SoundS tation ® IP 5000 Phone User Guide 42 Receiving P TT Broadcasts To receive a broadcast sent on a particular channel, you need to be subscribe d to that channel. To subscribe to a channel, see Updating Channel Subscriptions on page 44 . How you receive a PTT broadcast depends on the broadcast priority, whether y o u ’ r e i n a n[...]

Polycom ® SoundS tation ® IP 5000 Phone User Guide 43 During a waiting period, you can press and hold the Talk soft key and talk to all the people listening on the channel. When you finish talking, release the Talk soft key. The broadcast w ill enter another waiting period until someone broadcasts again. If no activity occurs within the waitin g [...]

Polycom ® SoundS tation ® IP 5000 Phone User Guide 44 T o update the default channel: 1. Press , and then select Settings > Basic > Preferences > Paging/PTT Configuration > PTT Push to Talk . 2. From the PTT Channel Configuration screen, se lect the Default Channel field, and then enter the default channel you want to use. 3. Press to[...]

Polycom ® SoundS tation ® IP 5000 Phone User Guide 45 2. From the PTT Channel Configuration screen, se lect Accept While Busy , and enable or disable the setting. The default setting is Disabled. When enabled, your phone will accept and play broadcasts while you’ re in an active call. When disabled, your phone won’t play broadcasts while you?[...]

Polycom ® SoundS tation ® IP 5000 Phone User Guide 46 3. To begin a page, press the Page soft key. Just before the page starts, you’ll he ar an alert tone, and then the page begins. 4. Begin speaking. 5. To end the page, pre ss the End Page soft key. Receiving Pages To receive a page sent to a particular paging grou p, you need to be subscribed[...]

Polycom ® SoundS tation ® IP 5000 Phone User Guide 47 Adjusting the V olume of Pages You can adjust the volume of pages wh ile they play. During a page , press to adjust the page volume. If you adjust the volume of a non-emergency page, your phone will use the adjusted volume for subsequent non-emergency pages. Howe ver, only your system administ[...]

Polycom ® SoundS tation ® IP 5000 Phone User Guide 48 4. Press to save your changes. Allowing Pages to Play During Active Calls The Accept While Busy option allows pages to come in as active calls (if enabled) or held calls (if disable d). If enabled, a page will interrupt telephone calls and you’ll be able to hear the audio of both the telepho[...]

Polycom ® SoundS tation ® IP 5000 Phone User Guide 49 T o re-submit or enter your login credentials: 1. Press , and then select Settings > Basic > Login C redentia ls . 2. From the Login Credentials screen, enter a domain, user name, and password, then press the Submit soft key. Customizing What is Heard You can change what is heard by doin[...]

Polycom ® SoundS tation ® IP 5000 Phone User Guide 50 Setting Unique Ring T ones for Contacts You can set a distinctive ri ng tone for each contact in your Contact Directory so you can distinguish callers . T o set a distinctive ri ng tone for a contact: 1. Press , and then select Features > Contact Directory . 2. From the Directory screen, sc[...]

Polycom ® SoundS tation ® IP 5000 Phone User Guide 51 Muting the Microphone You can mute the microphone if you do not want other partie s to hear you. When you mute the microphone, the thr ee console LEDs glow red to indicate that the other party (or parties) can’t hear you. You can still hear all other parties while Mute is ena bled. T o mute [...]

Polycom ® SoundS tation ® IP 5000 Phone User Guide 52 Changing the Time and Date Display The time and date appear on the idle screen of your phone. If the phone can’t obtain a time and date, the display will fl ash. If this happens, or if the time or date is incorrect, see your system administrator. You can select from vari ous formats for the [...]

Polycom ® SoundS tation ® IP 5000 Phone User Guide 53 T urning the Time and Date Display Of f and On You can turn the time a nd date display off so the ti me and date don’t display on the idle screen. T o turn the time and date display of f: 1. Press , and then select Settings > Basic > Preferences > Time and Date . 2. From the Time an[...]

Polycom ® SoundS tation ® IP 5000 Phone User Guide 54 • Backlight Timeout —The number of seconds the phone is inactive before the backlight dims to its Backlig ht Idle intensity. The backlight timeout period begins after your last key press or the last phone event, such as an incoming call. You can change the Backlight On intensity and the Ba[...]

Polycom ® SoundS tation ® IP 5000 Phone User Guide 55 T roubleshooting The following tables contain general tr oubleshooting information to help you solve any problems you might encounter when you use the SoundStation IP 5000 conference phone. The tables list possible trouble symptoms, the likely causes of thes e problems, and re commen ded corre[...]

Polycom ® SoundS tation ® IP 5000 Phone User Guide 56 Controls Symptom Problem Corrective Action The dial pad doesn’t work. The dial pad on the phone doesn’t respond. T ry the following: • Check for a response from other feature keys or from the dial pad. • Place a call to the pho ne from a known working telephone. Che ck for display upda[...]

Polycom ® SoundS tation ® IP 5000 Phone User Guide 57 Access to Screens and Systems Calling Symptom Problem Corrective Action There is no response when you press a feature key . The phone isn’t in an active state. T ry the following: • Press the keys more slowly . • Call the phone to co nfirm that inbound call display and ringing is normal.[...]

Polycom ® SoundS tation ® IP 5000 Phone User Guide 58 Displays Audio Overall Functioning Symptom Problem Corrective Action There is no display . The display is incorrect. The display has bad contrast. Power isn’t correctly applied to the phone. V erify that power is correctly applied to the phone: • Check that the displ ay is illuminated. •[...]

Polycom ® SoundS tation ® IP 5000 Phone User Guide 59 T esting Phone Hardware Your system administrator may as k you to access a diagnostics menu on your phone to test your phone hardware. Fr om the diagnostics menu, you can test your phone’s microphones, keypad mappi ngs, display, and LEDs. See your system administrator for instructi ons on ho[...]

Polycom ® SoundS tation ® IP 5000 Phone User Guide 60[...]

Safety Notices - 1 Safety Notices Service Agreements Please contact your Polycom Authorized Resell er fo r information about service agre ements applicable to your product. Governing Law This Limited Warranty and Limitation of Liability shall be gover ned by the laws of the Stat e of California, U.S.A., and by the laws of the United States, excludi[...]

Polycom ® SoundS tation ® IP 5000 Phone User Guide Safety Notices - 2 Polycom Limited W arranty and Limitation Liability LIMITED W ARRANTY . Polycom warrants to the end user (“Custo mer”) that this product is ex pected to be free from defects in workmanship and materials, under normal use and service, for one year fro m the date of pur chase [...]

Polycom ® SoundS tation ® IP 5000 Phone User Guide Safety Notices - 3 Safety and Compliance Part 15 FCC Rules This device is compliant with Part 15 of the FCC Rule s. Operatio n is subject to the follo wing two conditions: 1. This device may not cause h armful interference, and 2. This device must accept any interferences received, inclu ding int[...]

Polycom ® SoundS tation ® IP 5000 Phone User Guide Safety Notices - 4 Safety and Compli ance (continued) CE Mark R & TTE Directive (EU only) Polycom (UK) Ltd tímto prohlašuje, že tento SoundS tation IP 5000 je ve shode se základními poža davky a dalšími príslušnými ustanoveními smernice 1999 /5/ES. Undertegnede Polycom (UK) Ltd er[...]

Polycom ® SoundS tation ® IP 5000 Phone User Guide Safety Notices - 5 Safety and Compli ance (continued) WARNING Electrical Safety T o avoid electric shock, do not connect safety extra low vo ltage (SEL V) circuits to teleconference station network (TNV) circuits. LAN ports contain SEL V circuit, and WAN port s contain TNV circuits. Some LAN and [...]

Polycom ® SoundS tation ® IP 5000 Phone User Guide Safety Notices - 6 Safety and Compli ance (continued) Waste Electrical and El ectronic Equipment (WEEE) All Polycom products that fall within the scope of th e EU Directive Waste Electric al and Electron ic Equipment (WEEE) 2002/96/EC carry the crossed wh eelie bin symbol which ad vises customers[...]

End-User License Agreement for Polycom ® Software This End-User License Agreement (“Agreement”) is a legal agreement between you (eit her an individual or a single entity) and Polycom, B.V for the Polycom Software Product licensed by Polycom B.V in Europe, the Middle East, Africa, and Asia Pa cific or Polycom, Inc., for the Polycom Software Pr[...]

2.6 Copyright. All title and copyrights in and to th e Softwa re Product (including, but not limited to, any images, photographs, animations, vide o, audio, music, text, and “applets” incorporated into the Software Product), the accompanying printed material s, and any copies of the Software Product are owned by Polycom or its suppliers. The So[...]

refund the purchase pri ce paid by you for any d efect ive software product which is returned to Polycom wit h a cop y o f yo ur re cei pt, or to rep lac e a ny d ef e ctive media with software wh ich substantially conforms to applicable Polycom published specificat ions. Any replacement Software Product will be warranted for the remainder of the o[...]

not located in, under the control of, or a national or resi dent of any such country or on any such list. If you obtained this Software Product outside of the United St ates, you ar e also agreeing that you will not export or re-export it in violation of the laws of the country in which it was obtained. 10. MISCELLANEOUS. 10.1 Governing Law. This A[...]