Polycom 500 manual

UC Software 4. 0.1 | December 2 011 | 1725-44535-00 1 Rev.A P o l y c o m ® VVX ® 5 0 0 B u s i n e s s M e d i a P h o n e U s e r G u i d e[...]

Polycom VVX 500 Business Med ia Phone User Guide ii Trademark Informat ion POLYCOM®, the Polycom “Triangles” logo and the names and marks associated w ith Polycom’s products are trademarks and/or service marks of Polycom, Inc. and are registered and/or common law marks in the United States and various other countries. All other trademarks ar[...]

iii Contents Introduction ......................................................................................................................... ix Who Sho uld Read this Guide .......................................................................................................... ix How to Use thi s Guide ......................................[...]

Polycom VVX 500 Business Med ia Phone User Guide iv Responding to Incoming C alls ....................................................................................................... 24 Ignoring Incoming Calls ....................................................................................................................... 24 Rejecting Inco[...]

Contents v Integrating w ith Microsoft Lync Server 2 010 ................................................................................. 51 Adding Bud dies to Your Buddy List ..................................................................................................... 52 Monitoring Buddies ................................ ................[...]

Polycom VVX 500 Business Med ia Phone User Guide vi Using a Mouse an d Keyboa rd with Your Ph one ............................................................................. 72 Using Your Computer’ s Mouse and Keyboard with Your Phone ........................................................ 72 Starting and Stopping Polycom Desktop Connector ...[...]

Contents vii Exclusions ................................ ............................................................................................................ 98 Warranty Exclusi ve ............................................................................................................................. 98 Safety and Complian ce .........[...]

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ix Introduction Who Should Read this Guide This guide contains overvie w information f or people wh o are just starting t o learn about the Polycom® VVX® 5 00 Busine ss Media Phone, or who have experi ence, but need a qu ick refresher. It is intended for beginn ing users, as well as intermedia te and advanced us ers who want to learn about the ph[...]

Polycom VVX 500 Business Med ia Phone User Guide x Conventions Used in this Guide As you read this gu ide, you’ll notic e that the sa me terms and c onventi ons are used repeatedly. Mak e sure you familiariz e yoursel f with these ter ms and con ventions so you unders tand how to perform phone tasks. Tap This term refers to to uching an item on t[...]

Introduction xi Option An option is o ne of a seri es of items you can select for a phone se tting, such as Enabled and Disabled . Held call This term descri bes any call (inclu ding a conference call) that is on hold. H eld calls don ’ t have audio associat ed with the m. Active call This term refe rs to a call (includ ing a conference call) you[...]

Polycom VVX 500 Business Med ia Phone User Guide xii Related Documents For additional infor mation about the VVX 500 ph one, see the f ollowing documen ts: User Documents: ○ Polycom VVX 500 Business Media Phone Quick U ser Guid e — This guide is a quick reference on how to use the phone ’s most basic f eatures. It als o briefly describ es how[...]

1 Chapter 1: Getting Started Before you use y our phone, y ou may wish to take a few moment s to become fa miliar with its featur es and user interface. In this chapter, you learn about yo ur phone ’s components, the screen layout, and how to use the touchscr een . You’ll also l earn how to c lean the touchs creen and c onfigure your ph one rem[...]

Polycom VVX 500 Business Med ia Phone User Guide 2 Feature Description Security slot The connector on the left side of your phone that enables you to attach a laptop cable lock to your phone so you can secure it to a desktop. For more information on locking your phone to the desktop, see Security Slots on Polycom Phones (Technical Bulletin 64654 ) [...]

Chapter 1: Gett ing Started 3 Troubleshooting: Why Can’t I Access a Certain View? The views you can a ccess depend on th e number of calls your ph one has, and if you r p hone has an active call. If your p hone is idle, you can access Home an d Lines vi ew. If your phon e has one call only —and it’ s active— you can access Home, Line s, and[...]

Polycom VVX 500 Business Med ia Phone User Guide 4 If you press and h old the page ind icator, , (shown above), Ho me view expands t o display additi onal icons (shown next ). To hide the additi o nal icons, pres s and hold . Additional icons inclu de: Settings — Tap Settin gs to access f eatures and se ttings to custo mize your phone. Applicatio[...]

Chapter 1: Gett ing Started 5 Lines View Lines view (shown ne xt) is your ph one’s default disp lay. Lines view displa ys all yo ur phone lines, y our favorites, and sof t keys. If your phone is idl e, you ca n: Tap a phone line t o access the Dial er. Swipe to switch be tween Li nes view and the Idle Browser (if availab le ). If your phone has c[...]

Polycom VVX 500 Business Med ia Phone User Guide 6 Active Call View If you have only one call in p rogress —and it’s activ e (has audio) — you can access Active Call view (sh own next). This view displa ys the name and number of the perso n you’re talking with, and t he duration of the call. From Active Call view, you can manage the call : [...]

Chapter 1: Gett ing Started 7 Understanding Phone Icons and Status Indicators The following icons and indicators m ay display on the screen to ind icate phone, call, or bud dy/contact status, or to indica te that a feature is enabled. You can tap cer tain icons to access infor mation or features. Icon Description Icon Description Registered line Pr[...]

Polycom VVX 500 Business Med ia Phone User Guide 8 Navigating Your Phone Interface The following table sh ows you h ow to navigate your p hone’s screens , as well as s elect and high light options. If you want to… D o this… Return to Home view from any screen Press . Return to the previous screen Tap Back (in th e upper-left corner of the scr[...]

Chapter 1: Gett ing Started 9 Entering Data and Updating Fields You can enter infor mation an d edit fields in these two ways: Using the onscre en keyboa rd. Using the dialpad k eys on t he phone console. Regardless of whethe r you use the onscreen keyb oard or the dial pad keys t o enter infor mation in fields, you can tap Encodin g or Mode to spe[...]

Polycom VVX 500 Business Med ia Phone User Guide 10 Using the Onsc reen Keybo ard Use the onscreen keyboard (sho wn next) to quickl y update field inf o rmati on. If a data entry field only requires numbers, th e onsc reen keyboard will just show nu mbers. To access the onscr een key board, tap in the phone’s status bar, a s shown next. Th e icon[...]

Chapter 1: Gett ing Started 11 If you want to… Do this… Enter numbers Tap , and tap the numbers you want. Enter special character s Tap , and tap the characters you want. Exit the onscreen keyboard , enter the information, and update the next field Tap . Exit the onscreen keyboard , enter the information, and save it Tap Save . Delete a charact[...]

Polycom VVX 500 Business Med ia Phone User Guide 12 If you want to… Do this… En ter a special character Tap Encoding , and select one of the alphabetic (Abc, ABC, or abc) options. Then, press the 1 , * , 0 , or # key o ne or more times to enter one of the following special characters: 1 key: * key: 0 key: # key: Note: You can’t access special[...]

Chapter 1: Gett ing Started 13 Note: What Happ ens if I Wipe the Touch screen, But It’s Still Dirty? Dampen a soft, lint- free cloth with an isopropyl alcohol and water solution of 50:50, and then wipe the screen with t he cloth. Always use the dampened cloth to apply the solution; never apply the solution directly, which could seep inside the sc[...]

Polycom VVX 500 Business Med ia Phone User Guide 14 Web Info: Using the Utility For detailed information on accessing, navigatin g, and using the utility , see the Po lycom Web Configuration Utility User Guide , available from the VVX 50 0 Business Media Phone Supp ort Web page. To access the We b Configuration Utility for your phon e: 1 Launch a W[...]

15 Chapter 2: Using Basic Features This chapter introduc es you to your ph one’s basic fea tures. Y ou’ll learn about: Calling, answering, h o lding, and ending calls Ignoring, rejectin g, forwardin g, diverting, and transferring calls Setting up conferenc e calls Enabling Do Not Disturb Listening to voice mail Handling Direct ories, Recen t Ca[...]

Polycom VVX 500 Business Med ia Phone User Guide 16 When you’re in speak erphone mode, glows green . When you’re in headset m ode, glows green if an analog headset i s conn ected, and blue if a US B headset i s connected. If bo th an analog and USB headset are connec ted, the USB headset will be used. Troubleshooting: Why Doe sn’t the Speaker[...]

Chapter 2: Using Basic Feat ures 17 If you don’t answer the call within 10 sec onds, the Incoming C all wind ow disappears, and eith er Home or Calls vie w displays (depend ing if your ph o ne last displayed Home or Lines view), as sh own next. To answer the call , pick up the handset, press , or press . Or, fro m Calls view, tap Answer to use th[...]

Polycom VVX 500 Business Med ia Phone User Guide 18 If you don’t answer the call within 10 sec onds, the Incoming C all wind ow disappears, and eith er Home or Calls vie w displays (as sh own next). To answer the call from Home view, tap , tap the incoming call to highlight it if y ou’re in an acti ve call, and tap Ans wer . To answer the call [...]

Chapter 2: Using Basic Feat ures 19 Managing Multiple Calls You can easily manage mul tiple calls fro m Lines and Call s view. Swipe the screen to switch betw een the two views. Lines view shows you each line on your phone, and how many calls ea ch line has, as shown next. In the following example, line 209 1 has two calls (on e active, one held), [...]

Polycom VVX 500 Business Med ia Phone User Guide 20 Placing Calls You can call using the handset, sp eakerphone, or h eadset. Y ou can dial the nu mber first, and then choose the meth od, or choose the method firs t, and then dial the nu m ber. You can place a call in the following ways: Manually, from th e Dialer Automatically, by tapping a favori[...]

Chapter 2: Using Basic Feat ures 21 User Tip: Choosing URLs or Numbers Mod e from the Dialer To enter a URL in the Dia ler, tap URL . To enter a number, ta p Num ber . When you access the Dialer, an acti ve call is held . To call from the D ialer: Pick up the handse t, press , or press . From the Dial er, enter the numb er and tap . or From the Dia[...]

Polycom VVX 500 Business Med ia Phone User Guide 22 To call from you r Favorites list: 1 From Home view, tap New Call . 2 From the Dialer , tap Favori tes . 3 From your Fav orites list, ta p the favorite you want to call. Timesaver: Automatically Dial ing Favorites From Home view : Tap the phone lin e, and tap the favorite you want to call. From Li[...]

Chapter 2: Using Basic Feat ures 23 Ending Calls To quickly end an acti ve cal l, replace the handse t, or press or . Or from Active Call, Lines, or Calls view, tap End Cal l . If you’re in Calls view , be sure to hig hlight the call first. Note: Ending Held Calls You can’t end a h eld call. From Calls vi ew, tap the call to highlight it, tap R[...]

Polycom VVX 500 Business Med ia Phone User Guide 24 Enabling He adset Memory Mode This feature is us eful for permanent or full-time heads et users. Y ou can set up your ph one so that all incoming and outg oing call s use your headset. A t any time , you can swit ch to hand set or speakerphone mode. To use Headset Memory Mode, you must enable, and[...]

Chapter 2: Using Basic Feat ures 25 Rejecting Inc oming Calls Reject a call to st op your phone fr om ringing and end the call s o you can’t answe r it. Calls you reject display in your R ecent Calls list. Rej ecting calls is n o t available f or shared lines. To reject an incom ing call: From the Incomin g Call window, tap Re ject . You can al s[...]

Polycom VVX 500 Business Med ia Phone User Guide 26 Holding Calls You can place an y active call on hold. A held call displays in Home, Lin es, and Calls view as follows: To hold a call: From Active Call , Lines, or Call s view, tap Hold . If you’re in Calls vie w, and the act ive call isn’t highlighted, b e sure to tap it t o select it. To res[...]

Chapter 2: Using Basic Feat ures 27 To perform a blind t ransfe r: 1 From Active C all, Lines, or Calls view, tap Tran sfer . The active call is held. 2 From the Dialer , tap Blind , and place a call t o the party y ou want to transfer the call to. If y ou don’t see Bli nd , tap More (at the top of the screen), a nd tap Blind . The call automati [...]

Polycom VVX 500 Business Med ia Phone User Guide 28 Holding and Res uming Confere nce C alls When you hold a c onference call, y ou place all other conferenc e participants on hold. To hold a specific conference call particip ant, see Managin g Conference Call Participan ts . To hold a conference call: From Active Call , Lines, or Call s view, tap [...]

Chapter 2: Using Basic Feat ures 29 Managing Confere nce Call Particip ants If you’re able t o manage conference call participant s, you can: Mute a participant. Hold a participant. Remove a participan t from the c onference. Obtain informati on about a partici pant. To manage a conference call part icipant: 1 Set up an activ e conference call. 2[...]

Polycom VVX 500 Business Med ia Phone User Guide 30 Forwarding All Cal ls to Another Party You can set up y our phone to forwa rd all calls t o another nu mber. Your phone will forward calls even if you enable the D o Not Disturb feature. User Tip: Call Forwarding on a Call- by -Call Basi s You can choose to for ward a call as y our phone rings. Fo[...]

Chapter 2: Using Basic Feat ures 31 Rejecting Calls f rom a Cont act You can send inc oming call s from a particular conta ct to your v oicemail syste m. Note: Rejecting Calls an d Shared Lines You can’t reject calls on shared lines. You can only silence th em. For more information, s ee Working with Shared Lin es . To send incomin g calls fro m [...]

Polycom VVX 500 Business Med ia Phone User Guide 32 When you enabl e Do Not Distur b, My Status: Do Not Disturb and scroll in the status bar. In addition, displays on the phone line in Lin es view, as shown next. Note: Do Not Disturb a nd Call Forwarding If you enable b oth forwarding and DND, calls will still be sent to the forwarding n umber. Not[...]

Chapter 2: Using Basic Feat ures 33 Listening to Voicemail Your phone may ind icate new voi cemail messag es by the foll owing: A message count er in Home vi ew, as shown next. Th e counter indicates the num ber of new messages you have. A Messages icon, , on the status bar. If you have mor e than one new message, th e icon has a counter indicating[...]

Polycom VVX 500 Business Med ia Phone User Guide 34 Recent Calls Your phone maintain s lists of missed, received, and placed calls. Each list can h o ld up to 100 entries. The Recent Calls list displays call s in one of the f ollowing ways: Missed Calls only Placed Calls only Received Calls onl y All Calls (missed, placed, and recei ved) You can ch[...]

Chapter 2: Using Basic Feat ures 35 To manage a call record: 1 From your R ecent Calls list, tap next to a call record. 2 From the call det ails screen , shown next, y ou can: ○ Tap Dial to call the pe rson. ○ Tap Save to add the person to your Contact Dir ectory. ○ Tap to delete the call from the list. ○ Tap to e di t the phone nu mber bef[...]

Polycom VVX 500 Business Med ia Phone User Guide 36 Working with Your Contact Directory You can store a larg e numb er of contacts in y our phone’s l ocal Contact Directory (shown n ext). Contact your administrator for the exact number. From your local C ontact Dir ectory, you can: View contact info rmation. Search for contact s. Dial contacts. I[...]

Chapter 2: Using Basic Feat ures 37 To view contact info rmatio n: From your Contact Dir ectory, tap the conta ct. The c ontact’s inf ormation screen, in cluding the contact’s name and phone number , display s (as show n next). Additional in formation — such as a job title, label, or e mail addres s — may also display. To search for a conta[...]

Polycom VVX 500 Business Med ia Phone User Guide 38 ○ Tap Email , and enter the c ontact’s email addr ess. ○ Tap Favorite Index , and enter a fav orite index nu mber. The number can be any unused value, up to a maxi mum value of 9999. A c ontact that has a favorite index numb er will automatically disp lay in yo ur Favorites list. For more in[...]

Chapter 2: Using Basic Feat ures 39 To delete a con tact: 1 From your C ontact Director y, tap the conta ct you want to delete. 2 From the cont act’s informa tion screen, tap . A confirmation message display s, confir ming that you want to delet e the contact. Tap Yes or No . Working with a Corporate Directory You may have acc ess to portions of [...]

Polycom VVX 500 Business Med ia Phone User Guide 40 To dial a Corporate D irecto ry contact: 1 From the Corp orate Direct ory, search for the contact you want to dial. 2 From the search r esults, ta p the contact, an d tap Dial . To add a contact to your lo cal Contact Dire ctory: 1 From the Corp orate Direct ory, search for the contact you want to[...]

Chapter 2: Using Basic Feat ures 41 Updat ing a Con tact’s Ringtone You can set distincti ve ring tones for contacts in y our Contact Director y so you can identify callers when your phone rings. To select a rin gtone for a contact: 1 From your direc tory, tap th e contact t o assign a distinc tive ring tone to. 2 From the cont act’s informa ti[...]

Polycom VVX 500 Business Med ia Phone User Guide 42 To choose where you hear sou nd effects: 1 Tap Settings fr om Home view, and tap Basic > Preferences > Audible Rin ger . 2 From the Audible Ringer sc reen, select wher e you wa nt to hear sound eff ects: ○ To hear sound effe cts only from the phone’s loudspea ker, tap Speake r . ○ To h[...]

Chapter 2: Using Basic Feat ures 43 Favorites also displa y from Home view, as shown next. Favorites displa y consecuti vely, according t o their ind ex number. The contact wit h the lowest nu mber displays first. To re order your fav orites, assign th e contact a dif ferent index nu mber. To see your Favor ites list: Tap New Call f ro m Home view,[...]

Polycom VVX 500 Business Med ia Phone User Guide 44 To reorder your Favo r ites: 1 From your C ontact Director y, tap the contact. 2 From the cont act’s informa tion screen, tap . 3 From the Edi t Contact scr een, tap Favorite Ind ex , and enter a ne w favorite index number. 4 Tap Save . To delete a Favor ite: 1 From your C ontact Director y, tap[...]

Chapter 2: Using Basic Feat ures 45 In Lines view, the following icons and status indica tors disp lay for shared lin es, depend ing if the line is idle, has an active call, o r has a held call : Shared Line Sta tus Icon and Status Indicator Status Indicator Idle (No indicator) Active call Solid green Held call Flashing red Note: Unsupported Featur[...]

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47 Chapter 3: Using Advanced Features This chapter introduc es you to your phone’s advanc ed features. Note that not all of th ese featur es may be available on your specific phone s etup. Check with your system ad ministrator to find out which features your phone supports. In this chapter, y ou’ll l earn about: Managing Buddies Integrating wit[...]

Polycom VVX 500 Business Med ia Phone User Guide 48 Updating Your Pre sence Setting Your presence settin g indic ates your status — either online, bu sy, be right bac k, away, out to lunch, offline, or do not disturb . Update your pres ence settin g so that other us ers can monitor y our status fro m their phones. When you select a presenc e sett[...]

Chapter 3: Using Advanced F eatures 49 To update you r Bu dd y list: 1 From your C ontact Director y, tap the conta ct you want to start or stop monitoring . 2 From the cont act’s informa tion screen, tap . From the Edit C ontact scre en, tap Watch Buddy , and enable or disable the field. The default setting is Disabled . When enab led, the conta[...]

Polycom VVX 500 Business Med ia Phone User Guide 50 Timesaver: How to Quickly Un block a Conta ct You can use your Blocked List to unblock a contact, rather than updat ing the Contact Directory: Tap Settings from Hom e view , and tap Features > Presen ce > Blocked List . From the Blo cked List, tap the contact you want to unblock, and tap Unb[...]

Chapter 3: Using Advanced F eatures 51 To monitor buddies from… Do this… Home view From Home view, tap t he phone line. The b uddies who are f avorites display their status, as shown n ext. The following table sh ows the presenc e icons tha t indicate a buddy’s status. Buddy Status Icon Buddy Status Icon Available Do Not Disturb Busy Offline [...]

Polycom VVX 500 Business Med ia Phone User Guide 52 Adding Buddies to Yo ur Buddy Li st You add buddies dire ctly from y our Buddy list. To add a buddy to your Bu ddies list: 1 From Lines vi ew, tap Budd ies . Or, tap Settings fr om Home view, and tap Feature s > Presen ce > Buddy Status . 2 Tap Add . 3 Enter the user name or co mplete SIP UR[...]

Chapter 3: Using Advanced F eatures 53 To monitor buddies from… Do this… Lines view From Home view, pre ss . If Lines view doesn’t d isplay, swipe the screen. Your buddies and t heir status display , as shown next. Home view From Home view, tap t he phone line. You r buddies and their status display , as shown next. The following table sh ows[...]

Polycom VVX 500 Business Med ia Phone User Guide 54 When you attach a USB flash drive to your phone, a U SB icon, , scrolls in the st atus bar, t ogether with a message that tells y ou how much recordin g time is av ailable on the USB flash drive. You can’t record when: There are no c onnected calls on your phone. You place a new c all to transfe[...]

Chapter 3: Using Advanced F eatures 55 If you record, or at tempt to rec ord, a call, the following messag es may appear on your scre en: If there is insufficient free space on the USB flash dri v e when you tap Start , recor ding doesn’t start and the message U SB device is full/ Recording cancel led displays. If the USB flash driv e becomes ful[...]

Polycom VVX 500 Business Med ia Phone User Guide 56 The Recording icon sc rolls in the sta tus bar while the p hone records, as shown ne xt. The message Recording in prog ress also scrolls in the status bar. While y ou record, you can stop or pause the recording. (If you want to hold, end, transfer, or set up a confe rence call while you record, ta[...]

Chapter 3: Using Advanced F eatures 57 Playing Recorded Calls If you connect a USB flash drive to your phone, you ca n play calls that you record ed on your phone. You can browse the r ecorded files, sto red as .wav file s, on the USB flash drive. You can als o open, rename, and del ete the rec orded files. If there ar e no supported .wav files on [...]

Polycom VVX 500 Business Med ia Phone User Guide 58 To play a record ed call: 1 Tap Settings fr om Home view, and tap Features > Removable S torage Media > Browse Recordin gs . 2 From the Bro wse Recordin gs screen, tap th e file you want to play, and tap Op en . 3 Tap Play . Playing displays on the scre en. The positi on indicator — in hou[...]

Chapter 3: Using Advanced F eatures 59 The tool bar hides aft er it di splays for three s econds, u nless you’ve touched a text box that requ ires input. You can also disp lay or hide the t oolbar by pres sing the touchscr een until the toolbar displa y s or hides. The following sec tions describ e how to navigate and enter in formation in the Ma[...]

Polycom VVX 500 Business Med ia Phone User Guide 60 Broadcasting Messages Using Push- to -Talk and Group Paging The Group Paging f eature e nables you to mak e pages — one-way audi o announcements — t o users subscribed to a page group. The Push- to -Talk (PT T) feature is a collaborati ve tool that enables you to exchange broadcast s to users [...]

Chapter 3: Using Advanced F eatures 61 Sending PTT Broadcasts Before you can send a PTT broadcast, you need to ch oose a channel to broadcast on. Or, you can h old the Talk soft ke y to immedi ately begin broadca sting on Chan nel 1, the default ch annel. You can change your defau lt channel to an y channel you want (see Updating the Default Channe[...]

Polycom VVX 500 Business Med ia Phone User Guide 62 Receiving PTT Br oadcasts To receive a bro adcast sent on a par ticular channel, you need t o be subscribed t o that channel. T o subscribe to a chan nel, see Upd ating Channel Sub scriptions . How you receiv e a PTT broadcast depend s on the br oadcast priori ty, whether you ’ re in an active c[...]

Chapter 3: Using Advanced F eatures 63 Ending PTT Broadcasts You can end a PT T broadca st by releasing Talk , or b y tapping End PTT . After you end a broadcast, the channel remains open so others can r espond. If you release Talk without tapp ing End PTT : You can resume the broadcast by pr essing and holdin g Talk , if the broadcast is in a wait[...]

Polycom VVX 500 Business Med ia Phone User Guide 64 To subscribe to ad ditional PTT cha nnels: 1 Tap Settings fr om Home view, and tap Basic > Preferences > Paging/PTT Co nfiguration > PTT Push to Talk . 2 From the PT T Channel Conf iguration scr een, tap Channe l Subscriptions . From the Chann el Subscriptions s creen, tap th e channel y [...]

Chapter 3: Using Advanced F eatures 65 To send a page: 1 From Lines vi ew, tap Pagin g . Timesaver: Automatically S ending a Page To automatically send a page to t he default paging group , press and hold Paging , a nd go to step 4. 2 From the Pagin g Groups Lis t screen, tap the paging gr oup to send the page to. 3 To begin a page, tap Page . Just[...]

Polycom VVX 500 Business Med ia Phone User Guide 66 Receiving Pages D uring Active Cal ls How you handle a page when y ou’re in an acti ve call depend s on the page pri ority and if you’r e allowed to receive a page when you’re in an active call. If the page is a N ormal pag e: If your phone is allo wed to recei ve pages durin g active calls,[...]

Chapter 3: Using Advanced F eatures 67 Updating Paging Group Subscriptions By default, you’re subscribed to Pag in g Groups 1, 24, an d 25. This means that you can send pag es to and receive pages sen t to these groups. You can change which grou ps you ’re subscribed to. However, y ou can’t disable y our subscriptions t o Paging Groups 24 and[...]

Polycom VVX 500 Business Med ia Phone User Guide 68 If your phone has incorr ect Login Cr edentials, or y ou need to r e-submit them, the following happens: The message Login C redentials ha ve failed/Please up date them if infor mation is c orrect displays on the screen. An icon, , d isplays under th e time in the status bar to warn you that your [...]

Chapter 3: Using Advanced F eatures 69 Troubleshooting: Why Doe sn’t th e Calendar Display? If you tap Calendar from Home view, bu t the Calendar doesn’t display, your Login Credentials may be incorrect. To re- submit or upd ate your Login Credentials, see Accessing Featu res with Your Login Credentials . Navigating Mo nth View To see Month vie[...]

Polycom VVX 500 Business Med ia Phone User Guide 70 To navigate in Da y view: To view the meetings for t he previous day, tap . To view the meetings for t he next day, tap . To view details f or a specifi c meeting, tap the meeting. To see the day’s me etings, scroll up and down. Navigating Meet ing View You can view me eting deta ils from Me eti[...]

Chapter 3: Using Advanced F eatures 71 From the remind er, you ca n: Tap the meeting nu m ber (on the far-lef t of the re minder), to join th e meeting. Tap Detail to view specific i nformation about the meetin g. Tap Snooze to te mporarily rem ove the reminder fr om the screen, until the next s cheduled reminder. Tap Dismiss to per manently rem ov[...]

Polycom VVX 500 Business Med ia Phone User Guide 72 To join a meetin g from Meeting view: 1 From Day view , tap the me eting you want t o join. 2 From Meeting view, tap th e meeting nu mber. If you want to use an other n umber to join th e meeting, and the meeting org anizer has specifi ed alternate numbers you can call, tap More Actions . A list o[...]

Chapter 3: Using Advanced F eatures 73 Starting and Stopping Polycom Desktop Connector Before you can start using your mouse and keyboard with your ph one, you’ll n eed to start the PDC application fro m your compu ter. You can close the app lication at any ti me to pre vent your mous e pointer fro m moving to the phone. If you stop it, you can r[...]

Polycom VVX 500 Business Med ia Phone User Guide 74 When you use your mouse and keyboard with y our phone, you can do the following : Use your keyboard to enter infor mation on your ph one screen. Use the keys in the number pad for dialing on the ph one and the nu mber keys above alphab etic characters for nu merical te xt entry. Copy informati on [...]

Chapter 3: Using Advanced F eatures 75 Press this on your ke yboard… To do this on you r phone… F6 Press F7 Open the Directory F8 Open the Message Cent er F11 Open Applications F12 Press Alt+F2 Redial Alt+F3 Transfer Alt+F3 Conference Alt+F5 Hold Alt+F6 Enable or disable Do N ot Disturb Alt+ F7 Press Alt+F11 Press Troubleshooting: Why Aren’t [...]

Polycom VVX 500 Business Med ia Phone User Guide 76 Logging into Phones If your system ad ministrato r has set up the User Login feature, you can view your personal ph o ne settings from any phone in the organization. This mean s you can access y our contact dire ctory and speed dials, as well as other phone s ettings, even as y ou temporarily chan[...]

Chapter 3: Using Advanced F eatures 77 To log in to a pho ne: 1 If the User Login screen is i n view, go t o step 2. If the User Login scr een isn’t in view, d o one of the following: ○ From Lines view, tap Log in . or ○ Tap Settings fr om Home view, and tap Features > Use r Login > Lo g in . 2 From the User Login scre en, enter y our u[...]

Polycom VVX 500 Business Med ia Phone User Guide 78 Changing Your Pa ssword You can change your password fr om any phone tha t you’re currently logged in to. Note: User Password S ecurity Best Practi ces By default, user password s are factory preset to the n umerals 123 . Your administrator ca n change this default password if ne eded. Po lycom [...]

Chapter 3: Using Advanced F eatures 79 About Your User P assword You are assigned a user pa ssword so you can answer calls from your locked ph one and unlock the phone. By default, y our user passw ord is 123 . You ca n change your user password at any time. To change your use r password: 1 Tap Settings fr om Home view, and tap Advanc ed . 2 From t[...]

Polycom VVX 500 Business Med ia Phone User Guide 80 To unlock your ph one: 1 Tap Unlock . 2 Enter your us er password, and tap Enter . The phone unlocks. Calling and A nswering from a Locked Phone From a locked ph one, anyon e can dial the standard emergen cy number, such as 911, and up to fi ve other authorized nu mbers that an ad m inistrat or ca[...]

Chapter 3: Using Advanced F eatures 81 To access the featur es again, re-submit or enter y our login creden tials. Note: Accessing the Cal endar when the User Login F eature is Enabled If you log in to a phone that has the User Login f eature enabled, and then want to access features that require your login credentials, you’ll n eed to re -enter [...]

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83 Chapter 4: Customizing Your Phone You can customiz e your phone in many ways. This chap ter shows you ho w to: Change the language on your ph one Change the time an d date d isplay Change the backlig ht settin gs Change the backgr ound picture Display a screen sa ver Use the phone as a dig ital p icture frame Set up power saving mode Changing th[...]

Polycom VVX 500 Business Med ia Phone User Guide 84 To update the time and da te display: 1 Tap Settings fr om Home view, and tap Basi c > Preferences > T ime & Date . From the Time & Date screen, do one of the following : ○ To change the date f ormat, tap Clock Date . or ○ To change the ti me format, tap Clock Time . or ○ To ch[...]

Chapter 4: Cu stomizing Y our Phone 85 To change the ba cklight in tensity: 1 Tap Settings fr om Home view, and tap Basic > Backlig ht Intensity . 2 From the Backlig ht Intensit y screen, tap Ba cklight On In tensity . 3 From the Backlig ht On Intensity scr een, tap the intensity you want, and tap Back . The default is High. 4 From the Backlig h[...]

Polycom VVX 500 Business Med ia Phone User Guide 86 To change the ba ckground picture: 1 Tap Settings fr om Home view, and tap Basi c > Pr efere nces > Background . The Background scr een displays. Depending how your system is set up, you may have to tap Setting s from Home view, and tap Basic > Preferen ces > Back ground > Select Ba[...]

Chapter 4: Cu stomizing Y our Phone 87 To use a picture on your US B flash drive as the ba ckground picture on your ph one: 1 Tap Settings fr om Home view, and tap Features > Removable S torage Media > Picture Frame . Your pictures will disp lay, one- by -one. 2 To set a picture as the backg round picture for your phone, wait f or the picture[...]

Polycom VVX 500 Business Med ia Phone User Guide 88 2 Attach the USB flash drive to your phone. The USB icon, , displays on the status bar . For information on how to attach a USB flash drive, see the Quick Start Gui de for your ph one, available from th e VVX 500 Busin ess Media Phon e Support Web page. 3 Tap Settings fr om Home view, and tap Basi[...]

Chapter 4: Cu stomizing Y our Phone 89 You can disable a scre en saver — pre vent it from sta rting, even if your phone has been idle f or the specified period of time — by doing th e following : Removing the US B flash drive. The screen saver will not displ ay until you attach the USB flash dri ve again, and y our phone has been idle for th e [...]

Polycom VVX 500 Business Med ia Phone User Guide 90 The following fig ure shows a picture that is stored on a USB flash dri ve, and the s ix icons that display so you can set a pictur e as the backgr ound image on your phone, or displ ay the pictu res as thumbnails, o ne - by -one, or as one pict ure only. Tap an icon to do the f ollowing : Tap thi[...]

Chapter 4: Cu stomizing Y our Phone 91 During off hours, the mess age Off Hours Mode scr olls on the status bar. Your phone will exit power-saving mode if a phone event occurs — for exa mple, if the ph one has an i ncoming call or message, or you press a ke y or tap th e screen. If a scre en saver is enab led on your phon e, power-saving m ode wi[...]

Polycom VVX 500 Business Med ia Phone User Guide 92 To change timeouts: 1 Tap Settings fr om Home view, and tap Basic > Power S aving > Timeouts . 2 Tap Office Hou rs Idle Time out , and enter the nu mber of minu tes the phone sh ould wait, durin g office hours, befor e startin g power-saving m ode. Enter a number between 1 minute and 600 min[...]

93 Chapter 5: Administrative Tasks If your phone is un able to operate pr operly, you may have to investigate or troublesho ot issues. To solve issues, your administra tor may ask you t o restart your phone, update the phone’s configurati o n, or test phone hardware. This chapter shows you how to perf o rm all th ese tasks. Investigating Phone Wa[...]

Polycom VVX 500 Business Med ia Phone User Guide 94 Restarting the Phone Your system adminis trator may ask you to re start your phone if your phone malfunctions or to assist in troubleshooting. Caution: Before You R estart Your Phon e Before you restart your phone, contact your system admini strator. If your phone is malfunctioning, you may be abl[...]

Chapter 5: Ad ministrative Tasks 95 Testing Phone Hardware Your system adminis trator may ask you to access a di agnostics m enu on your ph one to test your phone hardware. You c an tes t your ph one’s microphon es, speaker, han dset, third -party headset (if present), keypad mappings, t ouchscreen, and LEDs . See your s ystem ad ministrator for [...]

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97 Safety Notices Service Agreeme nts Please contact y our Polyco m Authorized R eseller for i nformation ab out service a greements appli cable to your product. Governing Law This Limited Warrant y and Limit ation of Liabilit y shall be go verned by the laws of the State of California, U.S.A., and by the la ws of the Un ited States, ex cluding the[...]

Polycom VVX 500 Business Med ia Phone User Guide 98 Polycom is expec ted to war rant any replaced or repair ed product or par t for ninety (90) days fro m shipment, or the r emainde r of the initial warran ty period, which ever is longer. Products return ed to Polycom must be sent prep aid and packaged app ropriately for safe shipment , and it is r[...]

Safety Notices 99 Safety and Compl iance Part 15 FCC Rules This device is compli ant with Part 15 of the FCC Rul es. Operati o n is subject t o the following two conditions: 1 This device may not caus e harmful interf erence, and 2 This device must accept an y interferences re ceived, in cluding interferenc e that may caus e undesired operation. Cl[...]

Polycom VVX 500 Business Med ia Phone User Guide 100 Plugs Acts as Disconnect Device The socket outle t to which this apparatus is conne cted must be installed near the equipment and must always be readil y accessible. La prise électriqu e à laquelle l’appareil est branch é doit être installée pr ès de l’éq uipement et doit toujours êtr[...]

Safety Notices 101 Latviski [Latvian ] : Ar šo Polycom (UK) Ltd deklar ē, ka VVX 500 atbi lst Direktī vas 1999/5/EK būtiskajām prasībām un citie m ar to saistītajie m noteikumi em . Lietuvių [Lithua nian] : Šiuo Polyc om (UK) Ltd deklaru oja, kad šis VVX 50 0 atitinka esminius r eikalavimus ir kitas 1999/5/E B Direkty vos nuostatas. Nede[...]

Polycom VVX 500 Business Med ia Phone User Guide 102 Russian Compliance Ministry of Infor mation Tech nologies & Com munication of the Russian Federati on – Declaration of Conformity. Д - СПД - 5520 valid till 15/11/20 14. New Zealand Telepermit Polycom VVX 50 0 VoIP Des ktop Telephone (PTC 2 20/11/09 8). Special Conditions f or this User[...]

103 End-User License Agreement for Polycom® Software This End- User Licens e Agreement ( “Agreement” ) is a legal agreement bet ween you (either an in dividu al or a single enti ty) and Polycom, B.V f or the Pol ycom Software Product lic ensed by Pol ycom B.V in Europe, the Middle Ea st, Africa, and Asia P acific or Polycom, In c., for the Pol[...]

Polycom VVX 500 Business Media Phone User Guide 104 2.3 Modifications. You may n ot modify, translat e, or cre ate derivative works of the Software Produc t. 2.4 Proprietary Noti ces. You may not remove or obscure any propriet ary notices on or in the Software Produc t or the su pporting document ation. 2.5 Software Transfe r. You may per manently [...]

End-User Licen se Agreemen t 105 5. UPGRADES. If the Software Product is labeled as an upgrade, you must be properly li censed t o use the software identified by Polyc om as bein g eligible for the up grade in order to use the S oftware Produ ct. A Software Product labeled as an upgrad e replaces and/ or supplements the software that formed the bas[...]

Polycom VVX 500 Business Media Phone User Guide 106 7. LIMITATION OF LI ABILITY. TO THE MAXIMU M EXTENT PERMITTED BY A PPLICABL E LAW, IN NO EV ENT SHALL POLYCOM OR ITS SUPPLIERS BE LIAB LE FOR AN Y SPECIAL, INCID ENTAL, IN DIRECT, OR CON SEQUENTIAL DAMAGES WHATSOEVER (INCLU DING. WITHOUT LIMITATION, DAMAGES FOR L OSS OF BUSIN ESS PROFITS, BUSINESS[...]

End-User Licen se Agreemen t 107 10.4 U.S. Governmen t Restricted Rights. The software and do cumentation pr o vided by Pol ycom pursuant to this Agre emen t are “Commercial It ems, ” as the term is d efined at 4 8 C.F.R. §2.10 1, consisting of “C ommercial Co mputer Software ” and “Co mmercial Computer S oftware D ocumentation,” as su[...]