Polycom 6000 manual

Software 4.0.1 | April 2013 | 1725-15 645-001 Rev G USER GUIDE Software 4.0.1 | April 2013 | 1725-1 5645-001 Re v G P ol y c om ® S o undS t at i on ® I P 6000 P hone[...]

ii Polycom ® SoundS t ation ® IP 60 00 Phone User Guide Copyright ©2013, Polycom, Inc. All rights reserved. 6001 America Center Dr San Jose, CA 95002 USA No part of this document may be reprodu ced or transmitted in any form or by any means, el ectronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. Under[...]

iii About This Guide Thank you for choosing the Polycom ® SoundStation ® IP 6000 conference phone. This guide provides everything you need to quickly use your new phone. You can also view this guide, and other do cumentation related to the SoundStation IP 6000 phone, from the SoundSta tion IP 6000 Support Web page. Changes to This Guide This user[...]

Polycom SoundS tation IP 6000 Phone User Guide iv[...]

Contents v Contents About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii Changes to This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii 1 Getting Started with Your Phone . . . . . . . . . . . . . . . . . . . . 1–1 Setting Up the Phone . . . . . . . . . . . . . . . [...]

Polycom SoundS tation IP 6000 Phone User Guide vi Adding Contacts to Your Local Contact Director y . . . . . . . . . . . . . . 2–13 Adding Contacts Manually . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–13 Adding Contacts from Call Li sts . . . . . . . . . . . . . . . . . . . . . . . . . . 2–15 Adding Contacts to Your Contact [...]

Contents vii 4 Using the Advanced Features of Yo ur Phone . . . . . . . . . . . 4–1 Using External Microphones with the Conference Phone . . . . . . . . . . . . . 4–1 Handling Multiple Call Appearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2 Using Buddy Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

Polycom SoundS tation IP 6000 Phone User Guide viii 5 Troubleshooting Your Phone . . . . . . . . . . . . . . . . . . . . . . . 5–1 Safety Notices . . . . . . . . . . . . . . . . . . . . . . . . Safety Notices–1 End-User License Agreement for Polycom® Software[...]

1 - 1 1 Getting Star ted with Y our Phone Before you use your phone, you need to connect your phone to the network and a power source, and become familiar with your phone’s features. This chapter describes how to set up the phone , the phone’s featur es, the icons that display on the phone screen, and how to navigate menus and enter data. It al[...]

Polycom SoundS tation IP 6000 Phone User Guide 1 - 2 Setting Up the Phone This section describes how to set up yo ur phon e. It includes the following topics: • Connecting Network and Power Sources on page 1-2 . • Connecting Optional Extension Microphones to Your Conference Phone on page 1-4 . • Connecting an Optional Polycom® Wi reless Lape[...]

Getting S tarted with Y our Phone 1 - 3 The following figure shows how to connect your p hone to the network using a PoE source. T o connect the phone using a PoE source: 1. Connect one end of the 25-foot Networ k Cable to the LAN jack on the phone. 2. Connect the other end of the 25-foot Network Cable to an available LAN port on the wall or hub/sw[...]

Polycom SoundS tation IP 6000 Phone User Gu ide 1 - 4 The following figure shows how to connect your p hone to the network using optional AC power. T o connect the phone using AC power: 1. Connect one end of the 25-foot Networ k Cable to the LAN jack on the phone. 2. Connect the other end of the 25-foot Network Cable to the Power Insertion Cable. 3[...]

Getting S tarted with Y our Phone 1 - 5 Connect the free end of the optional extension microphone cable to one of the microphone connectors on the phone, as shown next. Connecting an Optional Polycom® Wi reless Lapel Microphone to Y our Conference Phone You can connect a Polycom® Wireless Lapel Microphone to your conference phone so that a person[...]

Polycom SoundS tation IP 6000 Phone User Gu ide 1 - 6 Features of the Phone The following figure shows the primary hardware features of your phone console. Feature Descrip tion 1 S peaker Allows for ringer and hands-free audio ou tput. 2 Microphones Provide 360 o coverage by three internal microphones. 3 LED Indicato rs Indicate phone and call stat[...]

Getting S tarted with Y our Phone 1 - 7 The following figure sh ows the primary key buttons, controls, and indicators on your phone console: Item Description 1 Select key Allows you to: • Select a field of d isplayed data • T oggle fe atures on or off 2 Scroll keys Allow you to: • Scroll through displayed information • Enable or disable fie[...]

Polycom SoundS tation IP 6000 Phone User Gu ide 1 - 8 4 Mute key T oggles the microphone on or off during a conversation by doing the following: • S topping lo cal audio from being heard at the far end of the call • Allowing local audi o to be heard at the far en d of the call 5 Dial pad keys Contain 10 digits, 26 alphabetic characters, a nd ot[...]

Getting S tarted with Y our Phone 1 - 9 Understanding Line and Call Icons Icon Line or Call S tate Description Active call using Polycom ® HD V oice™ technology A call is in progress using Polycom HD V oice. The active call icons merge in to one icon on the phone screen. The following fig ure shows what displays on the screen during an active ca[...]

Polycom SoundS tation IP 6000 Phone User Gu ide 1 - 10 Navigating Menus and Entering Data To navigate menus and enter data, follow these tips: Ringing The phon e is ringing. Unregistered Line The phone is unable to place an d receive calls. Message Y ou have a new message. See Usin g V oice Mail on page 3-16 and Using Instant Messaging on page 4-6 [...]

Getting S tarted with Y our Phone 1 - 1 1 Select a menu item Do one of the following: • Scroll to the menu item, and then press . or • Press the dial pad key that corresponds to the item in the n umbered menu list. For example, to select the second item in a menu, press 2 . Enter text Press the dial pa d keys one or more times. For example, to [...]

Polycom SoundS tation IP 6000 Phone User Gu ide 1 - 12 Configuring Y our Phone Using the Polycom W eb Configuration Utility This user guide explains how to update phone settings from your phone, using your phone’s menu system. If you wa nt, you can update these settings remotely with the Polycom Web Configurat ion Utility. The phone’s Web Confi[...]

2 - 1 2 Customizing Your Phone You can customize your SoundStation IP 6000 conference phone by adjusting certain settings, including language, vo lume, time and date, display contrast, backlight intensity, and ring type. You can also add contacts to the phone’s local Contact Directory. This chapter shows you how to cust omize your ph one. It incl[...]

Polycom SoundS tation IP 6000 Phone User Gu ide 2 - 2 Updating Preferences The Preferences menu allows you to cust omize the language that displays on your phone and to specify how the time and date display on the idle screen. You can also enable your phone to save Corporate Directory search results, if Corporate Directory is set up on your phone ([...]

Customizing Y our Phone 2 - 3 The following figure shows the defau lt format for the date a nd time display on the phone screen. T o update the time and date display: 1. Press , and then select Settings > Basic > Preferences > Time and Date . The Time and Date screen displays. 2. Do one of the following: — To change the date format, pres[...]

Polycom SoundS tation IP 6000 Phone User Gu ide 2 - 4 T o change the order of the time and date display: 1. Press , and then select Settin gs > Basic > Preferences > Time and Date > Clock Order . The Clock Order screen displays. 2. Scroll to the clock order you want, and then press . The default setting is d ate before time. 3. Press to[...]

Customizing Y our Phone 2 - 5 Updating the Display Contrast You can set how light or dark the screen appears. T o adjust the contrast on the phone screen: 1. Press , and th en select Se ttings > Basic > Contrast . The Contrast screen displays. 2. Press the Up or Down soft keys to increase or decrease the display contrast. 3. Press the Ok soft[...]

Polycom SoundS tation IP 6000 Phone User Gu ide 2 - 6 When you change the Maximum Intensity, you modify the entire backlight intensity scale. For example, if you decrease the Maximum Intensity, the low, medium, and high le vels for both Backlight On and Backl ight Idle intensities decrease. The backlight automaticall y turns on with any phone activ[...]

Customizing Y our Phone 2 - 7 Selecting a Ring T one You can choose a unique ring tone for your phone to identify it when it rings. T o select a different r ing tone: 1. Press , and then select Settings > Basic > Ring Type . The Ring Type screen displays. 2. Scroll to the ring type you want. To he ar the ri ng type before you select it, press[...]

Polycom SoundS tation IP 6000 Phone User Gu ide 2 - 8 3. Press the Edit soft key. The Edit Contact screen displays. 4. Use the Next soft ke y to scroll to Ring Type , and then use to select a ring type. 5. Press the Save soft key. 6. Press to return to the idle screen . Adjusting the Speaker and Ringer V olume T o adjust the speaker vo lume: >&g[...]

Customizing Y our Phone 2 - 9 Viewing Call Lists You can access any call list from the Ca ll Lists menu, or you can quickly access missed calls from the idle screen. T o view a call list: >> Do one of the following: — Press , and then select Features > Call Lists > Missed Calls , Received Calls, or Placed Calls . or — To quickly vie[...]

Polycom SoundS tation IP 6000 Phone User Gu ide 2 - 10 or — To view and manage a call list, scroll to either Missed Calls , Received Calls , or Placed Calls , and then press . The call list information displays. The following figure shows a Place d Calls list. To manage your call list (pre ss the Mo re soft key to vi ew all these options): — To[...]

Customizing Y our Phone 2 - 1 1 If your system administrator sets up Corporate Directory on your phone, you may also have read access to portions of your Corporate Directory. Your system administrator determines which contacts you can see. You can search for contacts in the Corporate Directory, and add contacts from the Corporate Directory to your [...]

Polycom SoundS tation IP 6000 Phone User Gu ide 2 - 12 T o access your Corporate Director y: 1. Press , and then select Features > Corporate Directory . The Corporate Directory search screen displays. 2. Search for the contact. (See Searching for Contacts in Your Corporate Directory on page 2-17 .) Enabling Y our Phone to Save Corporate Di recto[...]

Customizing Y our Phone 2 - 13 Adding Contacts to Y our Local Contact Director y You can add contacts to your local Contact Directory in the following ways: • Manually, if you have permission to update your local Contact Directory • From a call list • From a Corporate Directory, if it is set up on your phone Adding Contacts Manually You can u[...]

Polycom SoundS tation IP 6000 Phone User Gu ide 2 - 14 — (Optional.) Update the Speed Dial Index number. The speed dial index number is au tomatically assigned to the next available index value, up to a maximum value of 99. You can assign any unused speed dial index number from 1 to 99. If you assign a speed dial index nu mber that is already tak[...]

Customizing Y our Phone 2 - 15 — (Optional.) Change the Watch Buddy and Block B uddy settings. If you set the Watch Buddy field to enabled, you can monitor the contact’s status. If you set the Bl ock Buddy field to e nabled, the contact cannot monitor your status. For more information on monito ring status, see Using Buddy L ists on page 4-2 . [...]

Polycom SoundS tation IP 6000 Phone User Gu ide 2 - 16 Adding Contacts to Y our Contact Director y from a Corporate Director y You can save any contact listed in your Corporate Directory (if it is set up on your phone) to your local Contact Directory. T o add a contact to your Contact Di rector y from a Corporate Director y: 1. Press , and then sel[...]

Customizing Y our Phone 2 - 17 Searching for Contacts You can search for contacts in your local Contact Directory, or in a Corporate Directory (if this is set up on your phone). Searching for Contacts in Y o ur Local Contact Director y Search for a contact by scrolling throug h the directory, or entering specific search criteria. T o search for a c[...]

Polycom SoundS tation IP 6000 Phone User Gu ide 2 - 18 T o search for a contact in the Corporate Director y: 1. Press , and then select Feature s > Corporate Directory . 2. From the Search s creen, perform a quick search or an advanced s earch. A quick search allows you to search using the contact’s last name (if the directory is alphabetized [...]

Customizing Y our Phone 2 - 19 Updating Contacts in Y our Local Contact Director y You can update contact information for contacts in your local Contact Directory. You cannot update information for contacts in your Corporate Directory. T o update a contact in your local Contact Director y: 1. Press , and then select Feature s > Contact Directory[...]

Polycom SoundS tation IP 6000 Phone User Gu ide 2 - 20 Deleting Contacts from Y our Local Contact Director y You can delete contacts from your loca l Contact Directory, but not from your Corporate Directory. T o delete a contact from the local Contact Director y: 1. Press , and then select Feature s > Contact Directory . 2. From the Directory, s[...]

Customizing Y our Phone 2 - 21 T o place a call to a contact in the Corporate Director y: 1. Press , and then select Feature s > Corporate Directory . The Corporate Directory search screen displays. 2. Scroll to the contact you want to call. Or, search for the contact (see Searching for Contacts in Your Corporate Directory on page 2-17 ). To scr[...]

Polycom SoundS tation IP 6000 Phone User Gu ide 2 - 22 Rejecting Calls You can customize your phone so that in c o ming calls from a particular party are immediately sent to your voice mail system. (If you do not have a voice mail system set up, the call will still ring on your phone. ) T o send incoming calls from a par ticular contac t directly t[...]

Customizing Y our Phone 2 - 23 Diver ting Calls You can customize your phone so that in c o ming calls from a particular party are transferred directly to a third party. T o diver t incoming calls from a contact to a third par ty: 1. Press , and then select Feature s > Contact Directory . The Directory screen displays. 2. Scroll to the contact f[...]

Polycom SoundS tation IP 6000 Phone User Gu ide 2 - 24 Understanding Shared Lines If two phones share a line, an incoming call to one number will cause both phones to ring. The call can be answered by either phone, but not both. If your phone shares a line, a shared line icon that is half black and half grey displays on the screen. The following fi[...]

3 - 1 3 Using the Basic Features of Y our Phone This chapter provides introductory informati on and basic operating instructions for the phone. It includes the following topics: • About Calls on page 3-2 • Placing Calls on page 3-2 • Answering Calls on page 3-4 • Ending Active Calls on page 3-4 • Muting the Microphone on page 3-4 • Redi[...]

Polycom SoundS tation IP 6000 Phone User Gu ide 3 - 2 About Calls At any time, only one active call may be in progress on your phone. The active call is the one that has audio associated with it. In addition to an active call, your phone can handle up to seven othe r calls, including conference calls, on hold. Your phone can handle a to tal of eigh[...]

Using the Basic Features of Y our Phone 3 - 3 T o place a call on-hook (to dial a phone number): >> Enter the phone number of the party yo u want to call, and then press the Dial soft key. Placing Calls Using Speed Dials Use a speed dial index number for quick dialing. Speed dial index numbers are associated with entries in your Contact Direc[...]

Polycom SoundS tation IP 6000 Phone User Gu ide 3 - 4 Answering Calls T o answer a call: >> Press or the Answer sof t key. The three LEDs flash gr een when the phone rings. T o answer a call on a shared line: 1. Answer the incoming call. 2. Press the Hold soft key. Anyone on another phone configured to use the same shared line can take the ca[...]

Using the Basic Features of Y our Phone 3 - 5 T o mute the microphone if you use extern al microphones: >> Press on the phone or the button on the top of the external microphones. To turn off the Mute feature, press again. Redialing Numbers You can redial the last number yo u dialed, or search a list of placed calls to find a previously-diale[...]

Polycom SoundS tation IP 6000 Phone User Gu ide 3 - 6 T o place a call on hold: >> During a call, press the Hold soft key. The console LEDs f l ash red to indicate that a call is on hold. The following screen shows Jane Smith on hold. The Resume soft key now displays on the screen. T o resume a call on hold: >> While a call is on hold, [...]

Using the Basic Features of Y our Phone 3 - 7 Setting Up a Conference Using the C onference Soft Key T o set up a conference using the Confe rence soft key: 1. Call the first party. 2. When the first party answers, press the Confrnc so f t k e y . T h e a c t i v e c a l l i s placed on hold. 3. Enter the number of the second party, and then press [...]

Polycom SoundS tation IP 6000 Phone User Gu ide 3 - 8 T o set up a conference call with an active call and a call on hold: >> If you have an active call and a call on hold, scroll to either call, and then press the Join soft key. The Active:Conference screen displays. A conference is created with the active call, the call on hold, and yoursel[...]

Using the Basic Features of Y our Phone 3 - 9 Splitting Conferences When a conference has been established, a Spl it soft key is available. When you split a conference, you end the c onference and place all parties on hold. T o split a conference: >> From the Active:Conference screen, press the Split soft ke y. The conference ends, and all ca[...]

Polycom SoundS tation IP 6000 Phone User Gu ide 3 - 10 Per forming a Consultative T ransfer Perform a consul tative transfer if you want to tal k to the party to whom you are transferring the call. Or, you can choose not to talk to the party. In this case, you wait for the party’s ring-back so und, and then transfer the call. T o transfer a call:[...]

Using the Basic Features of Y our Phone 3 - 1 1 For warding Calls You can set up your phone to forward incoming calls to another party (static forwarding), or you can forw ard a call as your phone rings (dynamic forwarding). Your phone will forward calls even if you enable the Do Not Disturb Feature. You can also reject calls from a particul ar con[...]

Polycom SoundS tation IP 6000 Phone User Gu ide 3 - 12 3. Do one of the following: — If you selected Always , the Call Forward Always screen displays (as shown next). Enter a forwarding number. — If you selected No Answer , the Call Forward No Answer screen displays. Do the follow ing (use the Next and Prev soft keys to move between fields): a [...]

Using the Basic Features of Y our Phone 3 - 13 T o disable call for warding: 1. From the idle screen, press the Forward soft key. The Forwarding Type Select screen di splays, showing the forwarding type that is enabled. The following screen shows the forwarding type Always enabled. 2. Scroll to the forwarding type you want t o change, and then pres[...]

Polycom SoundS tation IP 6000 Phone User Gu ide 3 - 14 Using Do Not Disturb To prevent your phone from ringing, activate the Do Not Disturb feature. Calls you receive while Do Not Disturb is enabled will display in you r Missed Calls Call List (see Using Call Lists on page 2-8 ). If you have chosen to forward your calls to another number, ca lls w [...]

Using the Basic Features of Y our Phone 3 - 15 Managing Speed Dial Entries Use the speed dial feature for fast, auto mated dialing. To use speed dial, you enter a speed dial index number instead of entering a complete phone number. When you create a Contact Directory en try, the phone automatically assigns a speed dial index number to the entry. Yo[...]

Polycom SoundS tation IP 6000 Phone User Gu ide 3 - 16 Using V oice Mail Your voice mail is saved in a centra lized location and may be accessed from your phone. Your phone may indica te voice mail by the following: • An icon, , on the phone screen • A stutter dial tone instea d of a normal dial tone T o listen to voice mail messages: 1. Press [...]

4 - 1 4 Using the Advanced Features of Y our Phone This chapter provides operating instruct ions for the advanced features of the SoundStation IP 6000 confer ence phone. If you requir e additional information or assistance with th es e features, contact your system administrator. This chapter includes the following topics : • Using External Micro[...]

Polycom SoundS tation IP 6000 Phone User Gu ide 4 - 2 Handling Multiple Call Appearances Your system administrator can set up yo ur phone to have one or more call appearances. If your phone is set up to have multiple call app earances, your phone screen can display information fo r multiple calls, and you can handle active and held calls at the sam[...]

Using the Advanced Features o f Y our Phone 4 - 3 T o change your presence setting: 1. Do one of the following: — Press , an d then select Features > Presence > My Status . or — From the idle screen, press the MyStat soft key. The My Status screen displays. 2. Scroll to the status you want, and then press . The default status is Online. 3[...]

Polycom SoundS tation IP 6000 Phone User Gu ide 4 - 4 3. Press the Edit soft key. The Edit Contact screen displays. 4. Use the Next and Prev soft keys to scroll to the Watch Buddy field, and then use the scroll keys or the Change soft key to choose Enabl ed or Disabled . When Watch Buddy is enabled, the contact is added to your buddy list and you c[...]

Using the Advanced Features o f Y our Phone 4 - 5 3. Press the Edit soft key. The Edit Contact screen displays. 4. Use the Next and Prev soft keys to scroll to the Blo ck Buddy field, and then use the scroll keys or the Change soft key to choose Enabl ed or Disabled . When Block Buddy is enabled, the contact cannot watch your phone. The contact wil[...]

Polycom SoundS tation IP 6000 Phone User Gu ide 4 - 6 Monitoring the Status of Contacts in Your Buddy List You can monitor the status of all the cont acts in your buddy list, except thos e contacts that have blocked you from vi ewing their status. To add contacts to your buddy lis t, see Selecting Contacts to Monitor on page 4-3 . T o monitor a con[...]

Using the Advanced Features o f Y our Phone 4 - 7 T o manage instant message s: 1. Press , and then select Feature s > Messages > Instant Messages . 2. From the Instant Messages screen, you can do the following: — To view instant messages, press the Next or Prev soft keys to cycle through the messages in order. — To delete a message, pres[...]

Polycom SoundS tation IP 6000 Phone User Gu ide 4 - 8 Broadcasting Messages Using Push-to-T alk and Group Paging The Group Paging feature enables you to make pages—one-way audio announcements—to users subscribed to a page group. The Push-to-Talk (PTT) feature is a collaborative tool that enab les you to exchange broadcasts to users subscribed t[...]

Using the Advanced Features o f Y our Phone 4 - 9 When you end a PTT broadcast, the channel remains open and enters a waiting period. This waiting period gives people who received the broadcast a chance to respond. If no one responds within the waiting period, the channel closes. Sending P TT Broadcasts Before you can send a PTT broadcast, you need[...]

Polycom SoundS tation IP 6000 Phone User Gu ide 4 - 10 Receiving P TT Broadcasts To receive a broadcast sent on a particular channel, you need to be subscribed to that channel. To subscribe to a channel, see Updating Channel Subscriptions on page 4-12 . You’ll receive broadcasts on the channels you’re subscribed to as well as Channel 24 (the Pr[...]

Using the Advanced Features o f Y our Phone 4 - 1 1 Ending PTT Broadcasts You can end a PTT broadcast by releasing the Tal k s o f t k e y , o r b y pr e s s i n g t h e End PTT soft key. After you end a broadcast, the channel remains open so others can respond. If you release the Talk soft key without pre ssing the End PTT soft key: • You can re[...]

Polycom SoundS tation IP 6000 Phone User Gu ide 4 - 12 Updating Channel Subscriptions You can subscribe to any channel that has been enabled by the system administrator and appears in your cha nnels list. When you subscribe to a channel, you can send and receive PTT br oadcasts on that channel. T o subscribe to additional PTT channels: 1. Press , a[...]

Using the Advanced Features o f Y our Phone 4 - 13 Group Paging Mode Your system administrator may enable your phone to operate in a br oadcast mode called Group Paging mode. In this mode, you broadcast one-way announcements to a specified group of phones, called a Paging Group. In Group Paging mode, users must subscr ibe to Paging Groups to send a[...]

Polycom SoundS tation IP 6000 Phone User Gu ide 4 - 14 Receiving Pages To receive a page sent to a particular paging group, you need to be subscribed to that group. To subscribe to a paging group, see Updating Paging Group Subscriptions on page 4-15 . You’ll receive pages on the paging groups y ou’re subscribed to as well as Group 24 (Priority [...]

Using the Advanced Features o f Y our Phone 4 - 15 Muting Pages While you send a page, you can press to mute your audio so that the people receiving your page won’t hear an ything. This behavior is similar to a phone call. Updating the Default Paging Group If you press and hold the Paging soft key, your page will automati cally go to the default [...]

Polycom SoundS tation IP 6000 Phone User Gu ide 4 - 16 Allowing Pages to Play During Active Calls The Accept While Busy option allows pages to come in as active cal ls (if enabled) or held calls (if disable d). If enabled, a page will interrupt telephone calls and you’ll be able to hear the audio of both the telephone call and the page. The party[...]

Using the Advanced Features o f Y our Phone 4 - 17 If the User Login feature is set up on your company’s phones, you’ll need to know how to: • Log in to a phone to access your personal phone settings. • Log out of a phone after you finish using it. • Place a call to an authorized number fr om a phone that is in the logged out state and re[...]

Polycom SoundS tation IP 6000 Phone User Gu ide 4 - 18 T o log out of a phone: 1. From the idle screen, do one of the following: — Press the Log out soft ke y. or — Press , and then select Features > User Login > Log out . 2. To confirm, press th e Yes soft key. Your personal profile is no longer accessible, and the phone displays either [...]

Using the Advanced Features o f Y our Phone 4 - 19 Locking the Phone Lock your phone to do the following: • Prevent unauthorized outgoing calls. • Allow only authorized people to answer calls. • Prevent people from viewing or modifying phone information, such as your directory o r call lists. When your phone is locked: • You can only make a[...]

Polycom SoundS tation IP 6000 Phone User Gu ide 4 - 20 Locking and Unlocking Y our Phone You can choose how you want your phone to handle incoming calls when it is locked. If you set up your phone to allow incoming calls when it is locked (the default setting), incoming calls will ring on your phone, and you can answer calls by entering your user p[...]

Using the Advanced Features o f Y our Phone 4 - 21 Calling and Answering from a Locked Phone From a locked phone, anyone can dial th e standard emergency number, such as 911, and other aut horized numbers that an administrator can set up. You can’t call any other numbers from a locked phone. If you set up your phone so you can answer incoming cal[...]

Polycom SoundS tation IP 6000 Phone User Gu ide 4 - 22[...]

5 - 1 5 T roubleshooting Y our Phone This chapter contains general troubles hooting information to help you solve any problems you might encounter when you use the SoundStation IP 6000 conference phone. The tables in this chapter list possible trouble symptoms, the likely causes of these problems, and recommended corrective actions to take. Problem[...]

Polycom SoundS tation IP 6000 Phone User Gu ide 5 - 2 Installation Configuration Power and Startup Symptom Problem Corrective Action The display shows: General configuratio n error Unsupported configuration Undo last configuration ch ange The phone installation configuration is not supported. V erify that you have i nstalled the phone and any compo[...]

T r oubleshooting Y our Phone 5 - 3 Controls Symptom Problem Corrective Action The dial pad does not work. The dial pad on the phone does not respond. T ry the following: • Check for a response from other feature keys or from the dial pad. • Place a call to the pho ne from a known working telephone. Che ck for display updates. • Check if the [...]

Polycom SoundS tation IP 6000 Phone User Gu ide 5 - 4 Access to Screens and Systems Symptom Problem Corrective Action There is no response when you press a feature key . The phone is not in an active state. T ry the following: • Press the keys more slowly . • Call the phone to co nfirm that inbound call display and ringing is normal. If success[...]

T r oubleshooting Y our Phone 5 - 5 Calling Symptom Problem Corrective Action There is no dial tone. Power is not correctly applied to the phone. V erify that power is correctly applied to the phone: • Check that the displ ay is illuminated. • Ensure the network cable is inserted properly on the underside of the phone. (T ry unplugging and re-i[...]

Polycom SoundS tation IP 6000 Phone User Gu ide 5 - 6 Displays Audio Symptom Problem Corrective Action There is no display . The display is incorrect. The display has bad contrast. Power is not correctly applied to the phone. V erify that power is correctly applied to the phone: • Check that the displ ay is illuminated. • Ensure the network cab[...]

T r oubleshooting Y our Phone 5 - 7 Overall Functioning T esting Phone Hardware Your system administrator may as k you to access a diagnostics menu on your phone to test your phone hardware. Fr om the diagnostics menu, you can test your phone’s microphones, keypad mappi ngs, display, and LEDs. See your system administrator for instructi ons on ho[...]

Polycom SoundS tation IP 6000 Phone User Gu ide 5 - 8 After you view the phone warnings, you can press the Clear Icon sof t key to remove the icon from the status bar. The warning will still dis play in the Warnings list until the phone issue is fixed. Each time your phone has a warning that you haven’t viewed, the Warning icon displays.[...]

Safety Notices - 1 Safety Notices Service Agreements Please contact your Polycom Authorized Resell er fo r information about service agreements appl icable to your product. Governing Law This Limited Warranty and Limitation of Liability shall be governed b y the laws of the Stat e of California, U.S.A., and by the laws of the United States, excludi[...]

Polycom SoundS tation IP 6000 Phone User Gu ide Safety Notices - 2 Polycom Limited W arranty and Limitation Liability LIMITED W ARRANTY . Polycom warrants to the end user (“Custo mer”) that this product is ex pected to be free from defects in workmanship and materials, under normal use and service, for one year from the dat e of purchase from P[...]

Safety Notices Safety Notices - 3 Safety , Compliance, an d Disposal Information Part 15 FCC Rules This device is compliant with Part 15 of the FCC Rule s. Operatio n is subject to the follo wing two conditions: 1. This device may not cause harmful interference, and 2. This device must accept any interferences received, inclu ding interference that[...]

Polycom SoundS tation IP 6000 Phone User Gu ide Safety Notices - 4 Safety , Compliance, and Dispo sal Information (continued) CE Mark R & TTE Directive (EU only) Polycom (UK) Ltd tímto prohlašuje, že tento SoundS tation IP 6000 je ve sho de se základními poža davky a dalšími príslušnými ustanoveními smernice 1999 /5/ES. Undertegnede[...]

Safety Notices Safety Notices - 5 WARNING Electrical Safety T o avoid electric shock, do not connect safety extra low vo ltage (SEL V) circuits to teleconference station network (TNV) circuits. LAN ports contain SEL V circuit, and WAN port s contain TNV circuits. Some LAN and WAN port s both use RJ-45 connectors. Use caution when connecting cables.[...]

Polycom SoundS tation IP 6000 Phone User Gu ide Safety Notices - 6[...]

End-User License Agreement for Polycom ® Software This End-User License Agreement (“Agreement”) is a legal agreement between you (either an individual or a single entity) and Polycom, B.V for the Polycom Software Product licensed by Polycom B.V in Europe, the Middle East, Africa, and Asia Pa cific or Polycom, Inc., for the Polycom Software Pro[...]

2.6 Copyright. All title and copyrights in and to th e Softwa re Product (including, but not limited to, any images, photographs, animations, vide o, audio, music, text, and “applets” incorporated into the Software Product), the accompanying printed material s, and any copies of the Software Product are owned by Polycom or its suppliers. The So[...]

refund the purchase pri ce paid by you for any d efect ive software product which is returned to Polycom wit h a c op y of y ou r re cei pt, or t o r epl ace an y de fe ctive media with software wh ich substantially conforms to applicable Polycom published specificat ions. Any replacement Software Product will be warranted for the remainder of the [...]

not located in, under the control of, or a national or resi dent of any such country or on any such list. If you obtained this Software Product outside of the United St ates, you ar e also agreeing that you will not exp ort or re-export it in violation of the laws of the country in which it was obtained. 10. MISCELLANEOUS. 10.1 Governing Law. This [...]