Polycom DMA 7000 System manual

5.0 | July 2012 | 3725-76302-001K1 Polycom ® DMA ™ 7000 System Operations Guide[...]

© 2009-2012 Polycom, Inc. All rights reserved. Polycom, Inc. 6001 America Center Drive San Jose CA 95002 USA No part of this document may be reproduced or transmitted i n any form or by any means, electronic or mechanical, for any purpose, without the expr ess written pe rmission of Polycom, Inc. Under the law, reproducing includes translating int[...]

Polycom, Inc. iii Contents 1 Polycom ® DMA ™ 7000 System Overview . . . . . . . . . . . . . 1 Introduction to the Polycom DMA System . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 The Polycom DMA System’s Primary Functions . . . . . . . . . . . . . . . . . . 1 The Polycom DMA System’s Three Configurations . . . . . . . . . . . . . .[...]

DMA Operations Guide iv Polycom, Inc. Certificate Details Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Certificate Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Install a Certificate Authority’s Certificate . . . . . . . . . . . . . . . . . . . . . . 41 Creat[...]

Conte nts Polycom, Inc. v Add External Gatekeeper Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . 92 Edit External Gatekeepe r Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . 94 External SIP Peer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96 Add External SIP Peer[...]

DMA Operations Guide vi Polycom, Inc. Exchange Server Integration Procedure . . . . . . . . . . . . . . . . . . . . . . . . 167 Resource Management System Integration . . . . . . . . . . . . . . . . . . . . . . . . 169 Resource Management System Page . . . . . . . . . . . . . . . . . . . . . . . . . . 170 Join Resource Management System Dialog Box [...]

Conte nts Polycom, Inc. vii The Default Dial Plan and Suggestions for Modifications . . . . . . . . . 228 Add Dial Rule Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232 Edit Dial Rule Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234 Script Debugging Dial og Box for Prelimi [...]

DMA Operations Guide viii Polycom, Inc. Network Clouds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 285 Add Network Cloud Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 286 Edit Network Cloud Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 287 Site Topol[...]

Conte nts Polycom, Inc. ix Conference Manager Usage Pane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 335 Exchange Server Integration Pane . . . . . . . . . . . . . . . . . . . . . . . . . . . . 335 License Status Pane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 336 Resource Management System Integ[...]

DMA Operations Guide x Polycom, Inc. Alert 3303 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 349 Alert 3304 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 349 Alert 3305 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

Conte nts Polycom, Inc. xi 14 System Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 383 Alert History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 383 Call History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 384 Ex[...]

DMA Operations Guide xii Polycom, Inc.[...]

Polycom, Inc. 1 1 Polycom ® DMA ™ 7000 System Over view This chapter provides an overview of the Polycom ® Distributed Media Application™ (DMA™) 7000 system . It includes these topics: • Introduction to the Polycom DMA Sy stem • Polycom Solution Support • Working in the Polycom DMA System • Third-Party Software Introduction to the P[...]

DMA Operations Guide Introduction to the Polycom DMA System 2 Polycom, Inc. The Polycom DMA s ystem integrat es with your Microsoft® Active Directory®, automating the task of provisioning user s for video conferencing. Combined with its advanced re source management, this makes reservationless video conferencing on a large scale feasible and effi[...]

Introduction to the Polycom DMA System Polycom ® DMA ™ 7000 System Overv iew Polycom, Inc. 3 • Provisioning • Conference control and monitoring • Call control and dial-out • Billing and usage data retrieval • Resource availa bility q ueries The API uses XML encoding over HTTPS transpor t and adheres to a Representational State Transf e[...]

DMA Operations Guide Introduction to the Polycom DMA System 4 Polycom, Inc. The two servers communicate over the private network connecting them. To determine which one should host the publ ic virtual IP address, each server uses three criteria: • Ability to ping its own public phy sical address • Ability to ping the other serv er’s public ph[...]

Introduction to the Polycom DMA System Polycom ® DMA ™ 7000 System Overv iew Polycom, Inc. 5 Superclustering To provide geographic redundancy an d better network traffic management, up to five geographically distribu ted Polycom DMA system clusters (two- server or single-server) can be integrated into a supercluster . All five clu sters can be C[...]

DMA Operations Guide Polycom Solu tion Suppor t 6 Polycom, Inc. • Size of Active Directory supported : 1,000,000 users and 1,000,000 group s (up to 10,000 groups may be imported) The following capabilities and constraints appl y to each cluster in the supercluster: • Number of registrations: 15000 • Number of concurrent H.323 calls: 5000 • [...]

W orking in the Polycom DMA System Polycom ® DMA ™ 7000 System Over view Polycom, Inc. 7 Professional Services for Microsoft In tegration is mandatory for Poly com Conferencing for Micros oft Outlook and Microsof t Office Communications Server or Lync Server 2010 integrations. For more information, please visit www.polycom.com/services/profe ssi[...]

DMA Operations Guide W orking in t he Polyc om DMA Sy stem 8 Polycom, Inc. In addition, you can change the text size used in the system interface and the maximum number of columns in the Dashboard . Note that larger text si zes will affect how much you can see in a given windo w or screen size and may require frequent scrolling. Polycom DMA System [...]

W orking in the Polycom DMA System Polycom ® DMA ™ 7000 System Over view Polycom, Inc. 9 User > Users 2 • • Groups • Login Sessions 1 • • Change Password • • • Reports > Call History • • • Conferen ce History • • • Registration History • • • Network Usage • • Microsoft Active Directory Integrati on 3 ?[...]

DMA Operations Guide W orking in t he Polyc om DMA Sy stem 10 Polycom, Inc. Hunt G roups • • Device Authentication • Registration Policy • Prefix Service 1 • • Embedded DNS • History Retention Settings • • Admin > Integrations > Microsoft Active Directory • Microsoft Exchange Server • Polycom RealPresence Resource Manage[...]

W orking in the Polycom DMA System Polycom ® DMA ™ 7000 System Over view Polycom, Inc. 11 Settings. Displays Settings dialog box. • • • Log Out. Logs you out of the Polycom DMA system. • • • Help. Opens the online help topi c for the page you’re view ing. • • • 1. Provisioners have view-only access. 2. Must be an enterprise u[...]

DMA Operations Guide Third-Party Software 12 Polycom, Inc. Third-Par ty Software Open Source Software The Polycom DMA system uses severa l open source software packages, including the CentOS operating system. CentOS is an enterprise-class Linux distribution that contains hundreds of open-source components. For more information about CentOS, visit h[...]

Third-Party Software Polycom ® DMA ™ 7000 System Over view Polycom, Inc. 13 4 Contact Polycom Global Services for the root password for the Polycom DMA server. 5 Use ssh to log i nto the server as root. 6 Upload the modified software via wget or scp. 7 Find the module you’re re placing and install the new version to that location. 8 Reboot the[...]

DMA Operations Guide Third-Party Software 14 Polycom, Inc. commons- httpclient 3.0.1 Apache License, V ersion 2 http://www .ap ache.org/licenses/LICENSE-2.0 commons-io 1.4 Apache License, V ersion 2 http://www .ap ache.org/licenses/LICENSE-2.0 commons-jexl 1.0 Apache License, V ersion 2 http://www .ap ache.org/licenses/LICENSE-2.0 commons- jxpath 1[...]

Third-Party Software Polycom ® DMA ™ 7000 System Over view Polycom, Inc. 15 Jboss-cache 1.4.1.sp14 LGPLv2.1 http://www .gnu.org/licenses/o ld-licenses/lgpl-2 .1.html Jboss-jaxws 2.0.0.GA LGPLv2.1 http://www .gnu. org /licenses/old-licenses/lgpl-2 .1.html Jboss-jmx 4.2.1.GA LGPLv2.1 http://www .gnu.or g/licenses/old -licenses/lgpl-2.1.html Jboss-[...]

DMA Operations Guide Third-Party Software 16 Polycom, Inc. Python Part of Centos distrib. Python Software Foundation Li cense V ersion 2 http://python.org/download/releases/2.6.2/license Quartz 1.5.2 Apache License, V ersion 2 http://www .apache.org/licenses/LICENSE-2.0 sudo 1.7.2p1 ISCL https://www .isc.org /software/license Xerces2 See JBoss. Apa[...]

Third-Party Software Polycom ® DMA ™ 7000 System Over view Polycom, Inc. 17 W3C XML Schema T est Collection v . 1.16.2 W3C SOFTW ARE NOTICE AND LICENSE Mesa 3-D graphics library v . 5 The core Mesa library is licensed according to the terms of the XFree86copyright (an MIT -style license). The Mesa source code is licensed under SGI FREE SOFTW ARE[...]

DMA Operations Guide Third-Party Software 18 Polycom, Inc. libpng official PNG reference library (general permissive license) Libungif - An uncompressed GIF library (general permissive license) Ant Ap ache 2.0 XML Resolver Library Apache 2.0 ICU4J I CU License NekoHTML Apache-like (1.1) Jing (general permissive) RelaxNGCC (general permissive) RELAX[...]

Third-Party Software Polycom ® DMA ™ 7000 System Over view Polycom, Inc. 19 7-Zip See file. Some files are LGPLv2.1; some have unRAR restriction; some are licensed under AES code license. UPX GPL LZMA Software Development Kit Common Public License (CPL) Software Ve r s i o n License Link[...]

DMA Operations Guide Third-Party Software 20 Polycom, Inc.[...]

Polycom, Inc. 21 2 Polycom ® DMA ™ System Initial Configuration Summar y This chapter describes the configurati on tas k s required to complete your implementation of a new Polycom ® Distr ibuted Media Appli cation™ (DMA™) 7000 system once installation an d initial network configuration are complete. This chapter assumes you’ve completed [...]

DMA Operations Guide Add Required DNS Records for the Polycom DMA System 22 Polycom, Inc. Add Required DNS Records fo r the Polycom DMA System In order to access your Polycom DMA sy stem by its host name instead of by IP address, you (or your DNS administra tor) must first create an A (address) resource record (RR) for IPv4 and/or AAAA record for I[...]

Add Required DNS Records for the Polycom DMA System Polycom ® DMA ™ System Initial Configuration Summar y Polycom, Inc. 23 Additional DNS Records for SIP Proxy To support the use of your Polycom DMA syst em as a SIP proxy server and ease future network admini strative burdens, create the following DNS records (for each cluster in a supercluster,[...]

DMA Operations Guide License the Polycom DMA System 24 Polycom, Inc. Additional DNS Records for the Optional Embedded DNS Feature To support DNS publishing by your Polycom DMA system’s embedded DNS servers (see “Embedded DNS” on page 259), a DNS NS record is needed for each cluster in the supercluster. These re cords identify the Polycom DMA [...]

Set Up Signaling Polycom ® DMA ™ System Initial Configuration Summar y Polycom, Inc. 25 • Whether the RealPresence Platform Application Programming Interface (API) is enabled. The API prov ides an API client application wi th programmatic access to the Polycom DMA system (see “RealPresenc e Platform API” on page 2). In a supercluster, all [...]

DMA Operations Guide Configure the Call Ser v er and Optionally Create a Supercluster 26 Polycom, Inc. To configure signaling, follow the procedure in “Configure Signal ing” on page 73. Configure the Call Ser ver and Optionally Create a Supercluster Configuring the Polycom DMA system’s Ca ll Server function consists of the following high- lev[...]

Set Up MCUs Polycom ® DMA ™ System Initial Configuration Summar y Polycom, Inc. 27 1 As the default local administrative user (admin), create a local user account for yourself with the Admi nistrator role, log in using that account, and delete the admin user account. See “Adding User s Overview” on page 293 and “U sers Procedures” on pag[...]

DMA Operations Guide Set Up MCUs 28 Polycom, Inc. Make sure that each MCU is in a site belonging to a territory for which the Polycom DMA syst em is responsible. If you’re deployin g a supercluster (see “Configure the Call Server and Optionally Create a Supercluster” on page 26 and “About Superclustering” on page 209), make sure that each[...]

Set Up MCUs Polycom ® DMA ™ System Initial Configuration Summar y Polycom, Inc. 29 Both methods allow you to specify most conference parameters: • Genera l informa tion suc h as line ra te , encryption, auto termination, and H.239 settings • Video settings such as mode (pre sentation or lecture) and layout • IVR settings • Conference rec[...]

DMA Operations Guide Connect to Microsoft Active Director y 30 Polycom, Inc. Connect to Microsoft Active Director y Connecting to Microsoft® Active Director y® simplifies the task of deploying conferencing to a large organization. All Polycom DMA system access to the Active Directory server is read-only and minimally impacts the directory perform[...]

Set Up Conference T em plates Polycom ® DMA ™ System Initial Configuration Summar y Polycom, Inc. 31 Enterprise groups can have their own conference templates that provide a custom conferencing experience (see “Conference Templates” on page 179). They can also have their own MCU pool order, which pr eferentially routes conferences to certain[...]

DMA Operations Guide T est the System 32 Polycom, Inc. Have some endpoints register with the Polycom DMA Call Server and make point-to-point calls to each other. On the Dashboard (see “Dashboar d” on page 331), verify that: • The information in the Cluster Info pane looks correct, including the time, network settings, and system resource info[...]

Polycom, Inc. 33 3 System Security This chapter describes th e following Polycom ® Distributed Media Application™ (DMA™) 7000 system security topics: • Security Certif icates Overview • Certificate Settings • Certificate Procedures • Security Settings • The Consequences of Enabli ng Maximum Security Mode • Login Policy Settings •[...]

DMA Operations Guide Security Certificates Over view 34 Polycom, Inc. • When a client connects to a serve r , the server shows its signed public certificate to the client. Trust is esta blished because the ce rtificate has b een signed by the certificate authorit y, an d the client has been configured to trust the certificate authorit y. Forms of[...]

Security Certificates Over view System Security Polycom, Inc. 35 How Cer tificates Are Used by the Polycom DMA System The Polycom DMA system uses X.509 ce rtificates in the following ways : 1 When a user logs into the Polycom DMA system’s browse r-based management interface, the P olycom DMA system (server) offers an X.509 certificate to identify[...]

DMA Operations Guide Certificate Settings 36 Polycom, Inc. Frequently Asked Questions Q. Is it secure to s end my ce rtificate request through ema il? A. Yes. The certificate request, signed certificate, interme diate certificates, and authority certificates that are sent through email don’t contain any secret information. There is no security ri[...]

Certificate Settings System Security Polycom, Inc. 37 Ta b l e 3 -1 Fields on the Certificate Settings page Column Description Enable OC SP Enables the use of Onli ne Certificate St atu s Protocol as a means of obtaining the re vocation status of a certificate presented to the system. If OCSP resp onder URL is not specified, the system checks the c[...]

DMA Operations Guide Certificate Settings 38 Polycom, Inc. See also: “Security Certif icates Overview” on page 33 “Certificate Information Dialog Box” on page 38 “Certificate Signing Request Dia log Box” on page 38 “Add Certificates Dialog Box” on page 39 “Certificate Details Dialog Box” on page 39 “Certificate Procedures” o[...]

Certificate Settings System Security Polycom, Inc. 39 The Encoded Request box below displays the encoded certificate request text, which you can select and copy. See also: “Security Certif icates Overview” on page 33 “Certificate Settings” on page 36 “Certificate Procedures” on page 40 Add Cer tificates Dialog Box The Add Certificates d[...]

DMA Operations Guide Certificate Procedures 40 Polycom, Inc. See also: “Security Certif icates Overview” on page 33 “Certificate Settings” on page 36 “Certificate Procedures” on page 40 Cer tificate Procedures Certificate procedures include the following: • Install your chosen certificate au thority’s public certificate , if necessa[...]

Certificate Procedures System Security Polycom, Inc. 41 Install a Cer tificate Au thority’ s Cer tificate This procedure is not necessary if you ob tain a certificate chain that includes a signed certificate f or the Polycom DMA system, your certificate authori ty’s public certificate, and any intermediate cert ificates. Use this procedure to a[...]

DMA Operations Guide Certificate Procedures 42 Polycom, Inc. 4 In the Add Certi ficates dialog box, do one of the following: — If you have a file , click Upload certificate , enter the password ( if any) for the file, and browse to the file or enter the path and file name. — If you have PEM-for mat text, co py the certificate t ext, click Paste[...]

Certificate Procedures System Security Polycom, Inc. 43 4 In the Certificate I nformation dialog box, enter the identifying information for your Polycom DMA system (see “Ce rtificate Infor mation Dialog Box” on page 38) and click OK . The Certificate Signing Request dialog box displays the encoded request (see “Certifica te Signing Reques t D[...]

DMA Operations Guide Certificate Procedures 44 Polycom, Inc. • P E M - f o r m a t e n c o d e d t e x t t h a t y o u r e c e i v e d i n a n e m a i l o r o n a s e c u r e w e b page. T o install a signed cer tificate that identifies the Polycom DMA system 1 When you receive your certificate(s), return to Admin > Local Cluster > Certific[...]

Certificate Procedures System Security Polycom, Inc. 45 See also: “Security Certif icates Overview” on page 33 “Certificate Settings” on page 36 “Certificate Procedures” on page 40 Remove a Cer tificate from the DMA System There are two kinds of certificate re moval: • Removing the certificate of a Trusted R oot CA so that the system [...]

DMA Operations Guide Security Settings 46 Polycom, Inc. 7 Click Restart to App ly Saved Changes , and when asked to confirm that you want to restart the system so that certificate changes can take effect, click OK . T o remove a signed cer tificate a nd rever t to the default self-signed cer tificate 1 Go to Certificates . 2 In the Actions list, se[...]

Security Settings System Security Polycom, Inc. 47 The following table describes the options in the Security Settings page. Caution We recommend always using the High security setting unless you have a specific and compelling need to allow one of the insecure capabilities. We recommend the new Maximum security setting only for those enviro nments w[...]

DMA Operations Guide Security Settings 48 Polycom, Inc. Allow unencrypted connections to the Active Directory Normally , the Polycom DMA system connects to Active Directory usin g SSL or TLS enc ryption. But if the Active Directory server or servers (including domain controllers if you import global groups) aren’t configured to sup port encryptio[...]

Security Settings System Security Polycom, Inc. 49 Allow basic authentication to Exchange server Normally , if calendaring is e nabled, the Polycom DMA system authenticates itself with the Exc hange server using NTLM authentication. If this option is selected, the Polycom DMA system still attempts to use NTLM first. But if that fails or isn’t ena[...]

DMA Operations Guide Security Settings 50 Polycom, Inc. Skip certificate validation for user login sessions This option may be configured in any security mode. If this option is turned off, you can only connect to the Polycom DMA system if your browser presents a client certificate issued by a CA th at the system trusts (this is known as mTLS for a[...]

Security Settings System Security Polycom, Inc. 51 T o change the security settings 1 Go to Admin > Local Clust er > Security Setting s . 2 To switch from a custom setting back to the recommended security mode, click High security . 3 To switch from the recommended se curity mode to a custom setting: a Click Custom security . b Check the unse[...]

DMA Operations Guide The Consequences of Enabling Maximum Security Mode 52 Polycom, Inc. See also: “System Security” on page 33 “Certificate Settings” on page 36 “The Consequences of Enabli ng Maximum Security Mode” on page 52 “Login Policy Settings” on page 55 “Reset System Passwords” on page 59 The Consequences of Enabling Max[...]

The Consequences of Enabling Maximu m Security Mode System Security Polycom, Inc. 53 • On the Banner page, Enable login b anner is selected and can’t be disabled. • On the Login Sessions page, the Terminate Session action is not available. • On the Troubleshootin g Utilities menu , Top is removed. • In the Add User and Edit User dialog bo[...]

DMA Operations Guide The Consequences of Enabling Maximum Security Mode 54 Polycom, Inc. • Other configuration settings h a v e s t r i c t e r l i m i t s a n d constraints (each is set to the noted default if below that level when you enable Maximum security ): — Session configuration limits: » Sessions per system is 4-80 (default is 40). »[...]

Login Policy Settings System Security Polycom, Inc. 55 The entire trust chain must be imported (the system’s signed certificate, intermediate certificates, if any, and th e root CA’s certif icate). When importing a certificate, let Internet Explorer au tomatically select a certificate store. See also: “System Security” on page 33 “Securit[...]

DMA Operations Guide Login Policy Settings 56 Polycom, Inc. See also: “System Security” on page 33 “Login Policy Settings” on page 55 Session The Session page lets you increase system security by limiti ng the number and length of login sessions. You can see the current login sessions and terminate sessions by going to User > Login Sessi[...]

Login Policy Settings System Security Polycom, Inc. 57 See also: “System Security” on page 33 “Login Policy Settings” on page 55 Local User Account The Local User Account page lets you increase system securit y by: • Locking out users who have exceeded the specified number and frequency of login failures. The system locks the account eith[...]

DMA Operations Guide Login Policy Settings 58 Polycom, Inc. See also: “System Security” on page 33 “Login Policy Settings” on page 55 Banner A login banner is a message that appears when users attempt to access the system. They must acknowledge the message before they can log in. The Banner page lets you enable the banner and select or crea[...]

Reset System Passwords System Security Polycom, Inc. 59 See also: “System Security” on page 33 “Login Policy Settings” on page 55 Reset System Passwords In an extremely high-security environmen t, security compli ance policies may require that all pas swords be changed at certain interva ls, including operating system passwords. The Reset S[...]

DMA Operations Guide Reset System Passwords 60 Polycom, Inc.[...]

Polycom, Inc. 61 4 Local Cluster Configuration This chapter describes th e following Polycom ® Distributed Media Application™ (DMA™) 7000 sy stem configuration topics: • Network Settings • Time Settings • Licenses • Signaling Setting s • Logging Settings • Local Cluster Configuration Procedures These are cluster-specific settings t[...]

DMA Operations Guide Network Settings 62 Polycom, Inc. Network Settings The following table describes the fields on the Network Settings page. These values are normally set in the USB Configuration Utility during system installation and rarely need to be changed. See the Getting Started Guide . Caution Changing some network settings (host name s, I[...]

Network Settings Local Cluster Configuration Polycom, Inc. 63 Server 1 S tatus, host name, and IP address(es) of the primary server . The IP type and network setting determine which of the IP fields in this section are enabled. Host names may contain onl y letters, numbers, and internal dashes (hyphens), and may not include a domain. The reserved v[...]

DMA Operations Guide Network Settings 64 Polycom, Inc. Shared Signaling Network Settings The settings in this section are enabled only if management and sig naling traffic are on se parate networks. If so, they apply to the entire system (both servers in two-server configuration). The settings are the same as those in Shared Management Network Sett[...]

Network Settings Local Cluster Configuration Polycom, Inc. 65 See also: “Local Cluster Configuration” on page 61 “Routing Configuration Dialog Box” on page 65 “Local Cluster Configuration Procedures” on page 71 Routing Configuration Dialog Box In the Network page’s action list, the Routing Co nfiguration command opens the Routing Conf[...]

DMA Operations Guide Time Settings 66 Polycom, Inc. See also: “Network Settings” on page 62 Time Settings The following table describes the fields on the Time Settings page. These values are normally set in the USB Configuration Utility during system installation and rarely need to be changed. See the Getting Started Guide . See also: “Local [...]

Licenses Local Cluster Configuration Polycom, Inc. 67 Licenses The Polycom DMA system is licensed for the number of concurrent calls it can handle and optionally for API access. See “License the Polyco m DMA Sy stem” on page 24 for more information about licensing. The following table describes the fields on the Licenses page. See also: “Loca[...]

DMA Operations Guide Signaling Settings 68 Polycom, Inc. Either H.323 signaling, SIP sign aling, or both must be enabled in order for the Polycom DMA system’s Conference Mana ger to receive calls for m ultipoint conferences (virtual meeting rooms, or VMRs) and distribu te them among its pool of MCUs. XMPP Signaling If XMPP signaling is enabled, t[...]

Signaling Settings Local Cluster Configuration Polycom, Inc. 69 H.323 multicast Enables the system to support gatekeeper discovery (GRQ messages from endpoints) as described in the H.323 and H.225.0 specifications. SIP Settings Enable SIP signaling Enab les the system to receive Session Initiation Protocol (SIP) calls. Caution: Disabling SIP termin[...]

DMA Operations Guide Logging Settings 70 Polycom, Inc. See also: “Local Cluster Configuration” on page 61 “Local Cluster Configuration Procedures” on page 71 Logging Settings The following table describes the fields on the Logging Settings pa ge. Ta b l e 4 -6 Fields on the Logging Settings page Field Description Logging level Leave the def[...]

Local Cluster Configuration Procedures Local Cluster Configuration Polycom, Inc. 71 See also: “Local Cluster Configuration” on page 61 “Local Cluster Configuration Procedures” on page 71 Local Cluster Configuration Procedures This section describes the foll owing Polycom DMA 7000 system configuration procedures: • Add Licenses • Configu[...]

DMA Operations Guide Local Cluster Configuration Procedures 72 Polycom, Inc. 9 When the activation key for the first (o r only) server appears, record it: Server A: __________-_____ _____-_________-_______ ____ 10 If you have a single-server Polycom DMA system, you’re f inished with this procedure. Continue to the next procedure. 11 If you have a[...]

Local Cluster Configuration Procedures Local Cluster Configuration Polycom, Inc. 73 Configure Signaling T o configure signaling 1 Go to Admin > Local Clust er > Signaling Set tings . 2 To make the system acce ssible via H.323 calls: a Select Enable H.323 signaling . b Leave the default port numbers (1720 for H.225, 1719 for RAS) unless you ha[...]

DMA Operations Guide Local Cluster Configuration Procedures 74 Polycom, Inc. 6 Click OK . The system processes the configuration. The Status field shows the current H.323 signaling state. See also: “Signaling Set tings” on page 67 Configure Logging T o configure logging 1 Go to Admin > Local Clust er > Logging Settings . 2 Change Rolling [...]

Polycom, Inc. 75 5 Device Management This chapter describes th e following Polycom ® Distributed Media Application™ (DMA™) 7000 system’s network device management pages: • Active Calls • Endpoints • Site Statistics • Site Link Statistics • External Gatekeeper • External SIP Peer • External SBC Other Network menu topi cs are add[...]

DMA Operations Guide Active Calls 76 Polycom, Inc. The calls that match your se arch criteria (up t o 500) appear in the lower list. You can pin a call that you want to stu dy. This moves it to the upper list, and it remains there, even after th e call ends, until you unpin it. Details about the se lected call are available in the Call Info , Origi[...]

Active Calls Device Management Polycom, Inc. 77 Call Details Dialog Box The Call Details dialog box appears wh en you click Show Call Details on the Active Calls page or Call Histor y page. It provides detailed information about the selected call. The following table describes the fields in the dialog box. Ta b l e 5 -2 Call Details dialog box T ab[...]

DMA Operations Guide Active Calls 78 Polycom, Inc. Bandwid th The table at the top lists each throttle point that the call traverses and shows its: • Bit rate limit per call (kbps) • T otal capacity (kbp s) • Used bit rate (kbps) in each class of service • Weight (%) • T erritory If the th rottle point is a subnet, site, or site link, a l[...]

Endpoints Device Management Polycom, Inc. 79 See also: “Active Calls” on page 75 Endpoints The Endpoi nts page provides access to info rmation about the devices known to the Polycom DMA system. From it, you can: • View details about a device. • View the call history or registration history of a de vice. • Add aliases for a device, edit or[...]

DMA Operations Guide Endpoints 80 Polycom, Inc. The system matches any string you ente r against the beginn ing of the values for which you entered it. If you enter “10.33.17” in the IP address field, it displays devices whose IP addresses are in that subnet. To search for a string not at the beginning of the field, you ca n use an asterisk (*)[...]

Endpoints Device Management Polycom, Inc. 81 S tatus The registration status of the device: • Active — The d evice is registered and can ma ke and receive calls. • Inactive — The device’s registration has expired. Whether it can make a nd receive calls depends on the system’s rogue call policy (see “Call Server Settings” on page 221[...]

DMA Operations Guide Endpoints 82 Polycom, Inc. The Actions lis t associated with the Endpoi nts list contains the items in the following ta ble. Ta b l e 5 -4 Endpoint commands Command Description View Details Opens the Device Details dialog box for the selected endpoint. Add Opens the Add Device dialog box, where you can manual ly add a device to[...]

Endpoints Device Management Polycom, Inc. 83 Names/Aliases in a Mixed H.323 and SIP Environment An endpoint that supports both H.323 and SIP can register with the Polycom DMA system’s gatekeeper and SIP regist rar using the same name/alias. When the Polycom DMA system receives a call fo r that endpoint, it uses the protocol of the calling endpoin[...]

DMA Operations Guide Endpoints 84 Polycom, Inc. This capability i s onl y available for H.323. Follow this naming convention for both the HDX system name and the H.323 name for each HDX endpoint in the ITP system. For more information, see the following documents: • Administrator’s Guide fo r Polycom HDX Syste m s • Polycom Immersive Telepres[...]

Endpoints Device Management Polycom, Inc. 85 See also: “Endpoints” on page 79 “Add Alias Dialog Box” on page 88 “Edit Alias Dialog Box” on page 88 Ta b l e 5 -5 Add Device dialog box Field Description Device type The device’ s signa ling protocol (H.323 or SIP). Signaling address For an H.323 device, the H.225 call signaling address ([...]

DMA Operations Guide Endpoints 86 Polycom, Inc. Edit Device Dialog Box The Edit Device dialog box lets you change a de vice’s class of service settings, add aliases, and edit or delete added ali a ses. You can’t edit or de lete aliases with which the device registered. The following table describes the parts of the dialog box. Ta b l e 5 -6 Edi[...]

Endpoints Device Management Polycom, Inc. 87 See also: “Endpoints” on page 79 “Add Alias Dialog Box” on page 88 “Edit Alias Dialog Box” on page 88 Edit Devices Dialog Box The Edit Devices dialog box appears when you select multiple d evices on the Endpoints page and click Edit Devices . It lets you change certain settings for multiple d[...]

DMA Operations Guide Endpoints 88 Polycom, Inc. See also: “Endpoints” on page 79 “Edit Device Dialog Box” on page 86 Add Alias Dialog Box The Add Alias dialog box lets you specify an a lias for the H.323 device you’re adding or editing. Enter the al ias in the Value box and click OK . See also: “Endpoints” on page 79 “Add Device Dia[...]

Site Statistics Device Management Polycom, Inc. 89 Associate User Dialog Box The Associate User dialog box let s you associat e the selected device with a user. Use the search fields at the top to find the user you want to associate with this device. You can search by user ID, fi rst name, or last name. The Search users field searches all three for[...]

DMA Operations Guide Site Link Statistics 90 Polycom, Inc. See also: “Device Management” on page 75 “Sites” on page 265 Site Link Statistics The Site Link Stati stics page lists the site links defined i n the Polycom DM A system’s site topology and, for those c ontrolled by the system, traffic and QoS statistics. The following table descr[...]

External Gatekeeper Device Management Polycom, Inc. 91 See also: “Device Management” on page 75 “Site Links” on page 279 External Gatekeeper On the External Gatekeeper page, you can add or remove neighbor gatekeepers. This is a supercluster-wide config uration. When an enterprise has multiple neighbored gatekeepers, each gatekeeper manages [...]

DMA Operations Guide Exter nal Gatekeeper 92 Polycom, Inc. The following table describes the fields in the list. See also: “Device Management” on page 75 “Add External Gatekeeper Di alog Box” on page 92 “Edit External Gatekeeper Dialog Box” on page 94 Add External Gatekeeper Dialog Box The following table describes the fields in the Add[...]

External Gatekeeper Device Management Polycom, Inc. 93 Prefix range The dial string p refix or prefix range for whic h the external gatekeeper is resp onsible. Enter a single prefix (44), a range of prefixe s (44-47), multiple prefixes separated by commas (44,46), or a combination (41, 44-47, 49). If your dial plan uses the Dial services by prefix [...]

DMA Operations Guide Exter nal Gatekeeper 94 Polycom, Inc. See also: “External Gatekeeper” on page 91 “Script Debugging Dial og Box for Prelimin aries/Postliminar ies” on page 235 “Device Authentication” on page 243 Edit External Gatekeeper Dialog Box The following table describes the fiel ds in the Edit External Gatekeeper dialog box. [...]

External Gatekeeper Device Management Polycom, Inc. 95 Prefix range The dial string p refix or prefix range for whic h the external gatekeeper is resp onsible. Enter a single prefix (44), a range of prefixe s (44-47), multiple prefixes separated by commas (44,46), or a combination (41, 44-47, 49). If your dial plan uses the Dial services by prefix [...]

DMA Operations Guide Ex ternal SIP Peer 96 Polycom, Inc. See also: “External Gatekeeper” on page 91 “Script Debugging Dial og Box for Prelimin aries/Postliminar ies” on page 235 “Device Authentication” on page 243 External SIP Peer On the External SIP Peer page, you can add or remove SIP servers from the list of peer servers to which th[...]

External SIP Peer Devic e Management Polycom, Inc. 97 See also: “Device Management” on page 75 “Add External SIP Peer Dialog Box” on page 97 “Edit External SIP Pe er Dialog Box” on page 102 Add External SIP Peer Dialog Box The following table describes the fields in the Add External SIP Peer dialog box. Prefix Range The dial string pref[...]

DMA Operations Guide Ex ternal SIP Peer 98 Polycom, Inc. Destination network Host name, FQDN, or network domain label of the pe er server , with or without port and URL parameters. If specified, this value by default replaces the non-use r portion of a URL (after the @ symbol) of the T o header and Request-URI for forwarded me ssages, and just the [...]

External SIP Peer Devic e Management Polycom, Inc. 99 T ype For a Microsoft Office Communications Server or Lync Server 2010, select Microsoft . Otherwise, select Other . Selecting Micr osoft implicitly adds the Destinat ion network value to the Doma in List (if not already there) and automatically selects the Pos tliminary settings that are correc[...]

DMA Operations Guide Ex ternal SIP Peer 100 Polycom, Inc. Postliminary Use output format Enables dial string transforma tions using the T o header and Request-URI option settings below in stead of a customized script. Note: The system generates a script that implement s the settings made in this section. T o see (and pe rhaps copy) the generated sc[...]

External SIP Peer Devic e Management Polycom, Inc. 101 Authentication On this tab, you can configure SIP digest authentication, as specified in RFC 3261, for this SIP peer and add o r edit au thenticatio n credentials. SIP authentication must be enabled and config ured on the Device Authentication page. Note: The digest authentication settin gs for[...]

DMA Operations Guide Ex ternal SIP Peer 102 Polycom, Inc. See also: “External SIP Peer” on page 96 “SIP Peer Postliminary Output Format Options” on page 107 “Device Authentication” on page 243 “Add Authentication Dialog Box” on page 111 “Edit Auth entication Dialog Box” on page 111 “Add Outbound Registration Dialog Box” on p[...]

External SIP Peer Devic e Management Polycom, Inc. 103 Port Th e SIP signaling port number. Defaults to the st andard UDP/TCP port, 5060. If the peer server is using a different port number , specify it. If left blank, the system uses the full RFC 3263 procedure to determine the port via DNS. Use route header Add a Rou te header with the peer ’s [...]

DMA Operations Guide Ex ternal SIP Peer 104 Polycom, Inc. Downgrade If selected, an d if this peer doesn’t support TLS, the system can change the Reques t-URI schema from sips to sip and route the call to this peer . If not selected, the system r outes a TLS call to this peer only if this peer supports TLS. Register externally Some external SIP p[...]

External SIP Peer Devic e Management Polycom, Inc. 105 Copy all parameters of original “T o” headers Copies any parameters included in the original T o header to the T o heade r sent to this peer . This se tting applies to all format options. Format Te m p l a t e Select a predefined format from the list, or select Free Form T emplate and defin[...]

DMA Operations Guide Ex ternal SIP Peer 106 Polycom, Inc. See also: “External SIP Peer” on page 96 “SIP Peer Postliminary Output Format Options” on page 107 “Device Authentication” on page 243 “Add Authentication Dialog Box” on page 111 “Edit Auth entication Dialog Box” on page 111 “Add Outbound Registration Dialog Box” on p[...]

External SIP Peer Devic e Management Polycom, Inc. 107 SIP Peer Postliminar y Output Format Options This section includes the following i nfo rmation to help with the postliminary settings for an external SIP peer: • To Header Format Options • Request-URI Format Options • Free Form Template Variables • To Header and Request-URI Examples T o[...]

DMA Operations Guide Ex ternal SIP Peer 108 Polycom, Inc. Request-URI Fo rmat Options The settings available on the Format list for the Request-URI are described below (RR= requires route header): Use original re quest’s URI (RR) — The origina l request’s URI is copied and moved. Equivalent to template: #orscheme#:# oruser#@#orh ost# No user,[...]

External SIP Peer Devic e Management Polycom, Inc. 109 Free Form T emplate V ariables In the Template fields on the Post liminary tab, and when specifying a Request-URI or other headers fo r outbound registration (see “Add Outbound Registration Dialog Box” on page 112), you can use the variables in the table below entered as #variable na me# (c[...]

DMA Operations Guide Ex ternal SIP Peer 110 Polycom, Inc. T o Header and Request-URI Examples The tables below show some examples of To header and Request-URI transformations using the variables described in “Free Form Template Variables” on page 109. See also: “External SIP Peer” on page 96 “Add External SIP Peer Dialog Box” on page 97[...]

External SIP Peer Devic e Management Polycom, Inc. 111 Add Authentication Dialog Box The Ad d Authenti cation dialog box lets you add an authentication credentia l entry either for a specific external SIP peer (see “Edit External SIP Peer Dialog Box” on page 102) or to the general list of outbound authenti cation credentials that the system use[...]

DMA Operations Guide Ex ternal SIP Peer 112 Polycom, Inc. See also: “External SIP Peer” on page 96 “Add External SIP Peer Dialog Box” on page 97 “Edit External SIP Pe er Dialog Box” on page 102 Add Outbound Registration Dialog Box Some external SIP peers require peers to register with them as an endpoint does, using a REGISTER message ([...]

External SIP Peer Devic e Management Polycom, Inc. 113 See also: “External SIP Peer” on page 96 “Add External SIP Peer Dialog Box” on page 97 “Edit External SIP Pe er Dialog Box” on page 102 Edit Outbound Registration Dialog Box Some external SIP peers require peer pr oxies to register with them as an endpoint does, using a REGISTER mes[...]

DMA Operations Guide External SBC 114 Polycom, Inc. See also: “External SIP Peer” on page 96 “Add External SIP Peer Dialog Box” on page 97 “Edit External SIP Pe er Dialog Box” on page 102 External SBC On the External SBC page, you can add or remove H.323 SBC (session border controller) units (Polycom VB P appliances are supported) from [...]

External SBC Device Management Polycom, Inc. 115 For most configurations, H.323 SBCs shou ld be configured on a per site basis on the Sites page. The re are three reasons to configure an H. 323 SBC on the External SBC page: • To create a prefix service that allows dialing through the specific SBC by prefix. • To define a postliminary script to [...]

DMA Operations Guide External SBC 116 Polycom, Inc. See also: “Device Management” on page 75 “Add External SBC Dialog Box” on page 116 “Edit External SBC Dialog Box” on page 117 Add External SBC Dialog Box The following table describes the fields in the Add External SBC dialog box. Ta b l e 5 -2 4 Add External SBC dialog box Column Desc[...]

External SBC Device Management Polycom, Inc. 117 See also: “External SBC” on page 114 “Script Debugging Dial og Box for Prelimin aries/Postliminar ies” on page 235 Edit External SBC Dialog Box The following table describes the fields in the Edit External SBC dialog box. Postliminary A postliminary is an executable script, written in the Jav[...]

DMA Operations Guide External SBC 118 Polycom, Inc. See also: “External SBC” on page 114 “Script Debugging Dial og Box for Prelimin aries/Postliminar ies” on page 235 Prefix range The dial string p refix or prefix range for whic h the external SBC is responsible. Enter a single prefix (44), a range of prefixes (44-47), or multiple prefixes [...]

Polycom, Inc. 119 6 MCU Management This chapter describes the Polycom ® Distributed Media Applicati on™ (DMA™) 7000 system’s M CU management tools and tasks: • MCUs • MCU Pools • MCU Pool Orders MCUs The MCUs page sh ows the MCUs, or media servers, known to the Poly com DMA system. In a superclustered sy st em, this list encompasses al[...]

DMA Operations Guide MCUs 120 Polycom, Inc. You must organize MCUs configured as conferencing resources into one or more MCU pools (logical groupings of media servers). Then, you can define one or more MCU pool orders that specify the order of preference in which MCU pools are used. Every conference room (VMR) is associ ated with an MCU pool order.[...]

MCUs MCU Management Polycom, Inc. 121 The following table describes th e fields in the list (the View Details command lets you see this information in a more readable form for the selected MCU). Note The Polycom DMA system supports the use of Cisco Codian 420 0, 4500, and MSE 8000 series MCUs as part of the Conf erence Manager ’s conferencing res[...]

DMA Operations Guide MCUs 122 Polycom, Inc. Signaling T ype Th e type of signaling for which th e MCU is configured: H.323, SIP , or both. Ports Reserved The number of video and voice ports on the MCU that are reserved for the Polycom CMA system and therefore off-limit s to the Polycom DMA system. Applies only to MCUs that are enabled for conferenc[...]

MCUs MCU Management Polycom, Inc. 123 The Actions lis t associated with the MCU list contains the items in the following ta ble. Exceptions Shows any exceptions wit h wh ich the device was flagged as a result of applying a registration policy . MCU Pools The MCU pools in which this MCU is used, if it’s enabled for conference rooms (available as a[...]

DMA Operations Guide MCUs 124 Polycom, Inc. See also: “Add MCU Dialog Box” on page 125 “Edit MCU Dialog Box” on page 128 Busy Out S tops the Polycom DMA system from creating new conferences on the selected MCUs, but allows existing conferences to continue and accepts new calls to those conferences. A dialog bo x asks you to confirm. If any [...]

MCUs MCU Management Polycom, Inc. 125 “MCU Procedures” on page 134 “MCU Pools” on page 137 “MCU Pool Orders” on page 141 Add MCU Dialog Box Lets you add an MCU, gateway, or co mbination of the two to the pool of devices available to the Polycom DMA system. The following table describes the fields in the dialog box. Note The Polycom DMA [...]

DMA Operations Guide MCUs 126 Polycom, Inc. Video ports reserved for CMA system The number of video ports on this MCU that are off-limits to the Polycom DMA system. Set this to the number of ports you want to reserve for your Polycom CMA system to use for scheduled conferences (requires RMX v6.0 or later ). Note: This feature is not for use with a [...]

MCUs MCU Management Polycom, Inc. 127 Enable for conference rooms Makes the MCU available as a conferencing resou rce for the Polycom DMA system’s Conference Mana ger . Up to 64 MCUs can be enabled for conference rooms. Caution: Before adding an MCU to the DMA system’s conferencing resources, ma ke sure that MCU isn’t already a RealPresence R[...]

DMA Operations Guide MCUs 128 Polycom, Inc. See also: “MCUs” on page 119 “MCU Procedures” on page 134 “Add Session Profile Dialog Box” on page 132 “Edit Session Profile Dialog Box” on page 133 “Script Debugging Dial og Box for Prelimin aries/Postliminar ies” on page 235 Edit MCU Dialog Box L e t s y o u e d i t a n M C U . I f y[...]

MCUs MCU Management Polycom, Inc. 129 The following table describes the fields in the dialog box. Note The Polycom DMA system supports the use of Cisco Codian 420 0, 4500, and MSE 8000 series MCUs as part of the Conf erence Manager ’s conferencing resource pool, but their Media Port Reservation feat ure is not supported. This feature must be set [...]

DMA Operations Guide MCUs 130 Polycom, Inc. V oice ports reserved for CMA system The number of voice ports on this MCU that are off-limits to the Polycom DMA system. Set this to the number of ports you want to reserve for your Polycom CMA system to use for scheduled conferences (requires RMX v6.0 or later ). Note: This feature is not for use with a[...]

MCUs MCU Management Polycom, Inc. 131 Enable gateway profiles Makes the MCU available as an ISDN gateway device and enables th e Gateway Profiles tab for configuring the gateway . The process by which the system selects an IS DN gateway for a call is described in “ISDN Gateway Selection Process” on page 133. Class of service Select to specify t[...]

DMA Operations Guide MCUs 132 Polycom, Inc. See also: “MCUs” on page 119 “MCU Procedures” on page 134 “Add Session Profile Dialog Box” on page 132 “Edit Session Profile Dialog Box” on page 133 “Script Debugging Dial og Box for Prelimin aries/Postliminar ies” on page 235 Add Session Profile Dialog Box Lets you add a session prof [...]

MCUs MCU Management Polycom, Inc. 133 Edit Session Profile Dialog Box Lets you edit the selected session profil e . You can’t edit session profiles that the MCU/gateway registered with , only those that you added. The following table describes the fields in the dialog box. See also: “Add MCU Dialog Box” on page 125 “Edit MCU Dialog Box” o[...]

DMA Operations Guide MCUs 134 Polycom, Inc. 8 If the call fails because of no capacity on the se lected gateway, select the next gateway left in 7 . If none, start again at 1 (omitting the gateway that failed). If none left, reject the call. MCU Procedures T o view information about an MCU 1 Go to Network > MCU > MCUs . The MCUs list appear s[...]

MCUs MCU Management Polycom, Inc. 135 6 Click OK . The new MCU appears in the MCUs list. If the MCU is config ured as a conferencing resource, it’s placed into service. 7 If the MCU is configured as a conferen cing resource, add it to the desired MCU pool(s). See “MCU Pools” on page 137. The pool(s) to which the MCU belongs, and the pool orde[...]

DMA Operations Guide MCUs 136 Polycom, Inc. 9 If the MCU is configured as a confer encing resource, option ally change the MCU pool(s) to whic h it’s assigned. See “MCU Pools” on page 137. The pool(s) to which the MCU belongs, and the pool order(s) to which a pool belongs, are used to determine which MCU is used for a confere nce. See “MCU [...]

MCU Pools MCU Management Polycom, Inc. 137 to those conferences. It also excludes these MCUs from consideration for simplified ISDN dialing calls. This has no effect on the MCUs themselves, which continue to accept any calls from other sources. T o star t using one or more MCUs for conferencing and simplified ISDN di aling again 1 Go to Network >[...]

DMA Operations Guide MCU Pools 138 Polycom, Inc. You can use various criteria for organi zing MCUs into pools, depending on how you want the MCU resources allocated for conferencing. For instance: • You could put all MCUs in a specific s ite or domain into a pool. Then, assign a pool order to all users in that site or domain (via group membership[...]

MCU Pools MCU Management Polycom, Inc. 139 See also: “Add MCU Pool Dialog Box” on page 139 “Edit MCU Pool Dialog Box” on page 139 “MCU Pool Procedures” on page 140 Add MCU Pool Dialog Box Lets you define a new MCU pool in the DMA system. The following table describes the fields in the dialog box. See also: “MCU Pools” on page 137 ?[...]

DMA Operations Guide MCU Pools 140 Polycom, Inc. See also: “MCU Pools” on page 137 “MCU Pool Procedures” on page 140 MCU Pool Procedures T o view the MCU Pools list >> Go to Network > MCU > MCU Pool s . The MCU Pools list appears. T o add an MCU Pool 1 Go to Network > MCU > MCU Pool s . 2 In the Actions list, click Add . 3[...]

MCU Pool Orders MCU Management Polycom, Inc. 141 4 Click OK . The changes you made appear in the MCU Pools list. T o delete an MCU Pool 1 Go to Network > MCU > MCU Pool s . 2 In the MCU Pools list, s e lect the MCU pool you want to remove . 3 In the Actions list, select Delete . If the pool is included in one or more pool orders, the system w[...]

DMA Operations Guide MCU Pool Orders 142 Polycom, Inc. The Polycom DMA system chooses an MCU for a user’s conference by applying the foll owing rules in order: 1 Select the MCU pool order: a Use the pool order direct ly assign ed to the user’s conference room. b If none, use the highest priority pool or der associated with any group to which th[...]

MCU Pool Orders MCU Management Polycom, Inc. 143 The Actions list associated with the MCU Pool Orders list contains the items in the following table. See also: “Add MCU Pool Order Dialo g Box” on page 143 “Edit MCU Pool Order D ialog Box” on page 144 “MCU Pool Order Procedures” on page 145 “Enterprise Groups Procedures” on page 322 [...]

DMA Operations Guide MCU Pool Orders 144 Polycom, Inc. See also: “MCU Pool Orders” on page 141 “MCU Pool Order Procedures” on page 145 Edit MCU Pool Order Dialog Box Lets you edit an MCU pool order. The following table describes the fields in the dialog box. See also: “MCU Pool Orders” on page 141 “MCU Pool Order Procedures” on page[...]

MCU Pool Orders MCU Management Polycom, Inc. 145 MCU Pool Order Procedures T o view the MCU Pool Order s list >> Go to Network > MCU > MCU Po ol Orders . The MCU Pool Orders list appears. T o add an MCU Pool Order 1 Go to Network > MCU > MCU Po ol Orders . 2 In the Actions list, click Add . 3 In the Add MCU Poo l dialog box, compl[...]

DMA Operations Guide MCU Pool Orders 146 Polycom, Inc.[...]

Polycom, Inc. 147 7 Integrations with Other Systems This chapter describes th e following Polycom ® Distributed Media Application™ (DMA™) 7000 system configuration topics related to integrating the system with external systems: • Microsoft Active Directory Integration • Microsoft Exchange Server Integration • Resource Management System I[...]

DMA Operations Guide Microsoft Active Directory Integration 148 Polycom, Inc. See also: “Microsoft Active Directory Page” on page 149 “Active Directory Integration Procedure” on page 153 “Understanding Base DN” on page 157 “Adding Passcodes f or Enterprise Users” on page 158 “About the System’s Directory Queries” on page 160 ?[...]

Microsoft Active Director y Integration Integrations with Other Systems Polycom, Inc. 149 Microsoft Active Director y Page The following table describes the fields on the Microsoft Active Directory page. Ta b l e 7 -1 Fields on the Microsoft Active Directory page Field Description Enable integration with Microsoft Active Directory® Server Enables [...]

DMA Operations Guide Microsoft Active Directory Integration 150 Polycom, Inc. Conferen ce room errors Number of en te rprise users for whom conference rooms couldn’t be generated. If you’re an administrator , this label is a link to the Conference Room Errors Report report. Note: If you don’t specify an Active Directo ry attribute for confere[...]

Microsoft Active Director y Integration Integrations with Other Systems Polycom, Inc. 151 Domainuser name LDAP service account user ID for system access to the Active Directory . Must be set up in the Active Directory , but should not have Windows login privileges. Note: If you use Active Directory attributes that aren’t replicated across the en[...]

DMA Operations Guide Microsoft Active Directory Integration 152 Polycom, Inc. Enterprise Conference Ro om ID Generation Directory attribute The nam e of the Active Directory attribute from which the Polycom DMA system sh ould derive conference room IDs (virtual meeting room numbers). Generally , organizations use a phone number field for this. The [...]

Microsoft Active Director y Integration Integrations with Other Systems Polycom, Inc. 153 See also: “Microsoft Active Directory Integration” on page 147 Active Director y Integration Procedure Before performing the procedure below, read “Set Up Securi ty” on page 26 and “Connect to Microsoft Active Directory” o n p a g e 3 0 . Y o u s h[...]

DMA Operations Guide Microsoft Active Directory Integration 154 Polycom, Inc. 2 In the Polycom DMA system, replace the default local administrative user with your own user account that has the same user roles. See “Users Procedures” on page 313. 3 Log into the Polycom DMA system as the local user you created in step 2 and go to Admin > Integ[...]

Microsoft Active Director y Integration Integrations with Other Systems Polycom, Inc. 155 a Specify the Active Directory attrib ute from which to generate room IDs. Your users will be happier if r oom IDs are numeric and not longer than necessary to ensure uniqueness. Phone numbers are the most likely choice, or maybe employee ID numbers. b If nece[...]

DMA Operations Guide Microsoft Active Directory Integration 156 Polycom, Inc. 11 If, in step 9 , the Total users/rooms values were significantly differe nt from what you expected, try to d etermine the reason and fix it: a Go to User > Users and perform some searche s to determine which enterprise users are available and which aren’t. b If the[...]

Microsoft Active Director y Integration Integrations with Other Systems Polycom, Inc. 157 Understanding Base DN The Base DN field is where you can specify the distinguished name (DN) of a subset of the Active Directory hierarch y (a domain, subset of d omains, or organizational unit) to wh ich you want to restrict the Polycom DMA system. It acts li[...]

DMA Operations Guide Microsoft Active Directory Integration 158 Polycom, Inc. After the system has success fully connec ted to the Active Directory, the list contains entries for each domain in the AD forest. If you want to restrict the s y s t e m t o a s u b s e t o f t h e A c t i v e D ir e c t o r y (such as one tree of multiple trees, a subtr[...]

Microsoft Active Director y Integration Integrations with Other Systems Polycom, Inc. 159 When you generate passcodes for enterprise users, the Polycom DMA system retrieves the val u es in the designa ted Active Directory a ttributes and removes any non-numeric characters from them. If the resulting numeric passcode is longer than the maximum for t[...]

DMA Operations Guide Microsoft Active Directory Integration 160 Polycom, Inc. See also: “Microsoft Active Directory Integration” on page 147 “Microsoft Active Directory Page” on page 149 “Active Directory Integration Procedure” on page 153 “Active Directory Integration Report” on page 394 About the System’ s Director y Queries The[...]

Microsoft Active Director y Integration Integrations with Other Systems Polycom, Inc. 161 The base variable depends on the Base DN setting on the Microsoft Active Directory page. If it’s set to the default, All Dom ains , the base variable is empty, as shown. Otherwis e, the base var iable is the same as Base DN . See “Understanding Base DN” [...]

DMA Operations Guide Microsoft Active Directory Integration 162 Polycom, Inc. Global Group Membership Search This search queries LDAP. • Base: DC=dma,DC=en g,DC=local The base variable depends on the Base DN setting on the Microsoft Active Directory page. If it’s set to the default, All Dom ains , the base variable is the domain DN, as shown by[...]

Microsoft Active Director y Integration Integrations with Other Systems Polycom, Inc. 163 • Attributes returned: lDAPDispla yName, isMemberOfPa rtialAttribu teSet Configurable Attribute Domain Search This search queries LDAP. The system runs this query only if the Attribute Replication Search determined that one or more of the configurable Ac tiv[...]

DMA Operations Guide Microsoft Exchange Ser ver Integration 164 Polycom, Inc. • Base: <empty> The base variable depends on the Base DN setting on the Microsoft Active Directory page. If it’s set to the default, All Dom ains , the base variable is empty, as shown. Otherwis e, the base var iable is the same as Base DN . See “Understanding[...]

Microsoft Exchange Ser ver Integration Integrations with Other Systems Polycom, Inc. 165 As with other Outlook meeting requ ests, the meeting organizer invites attendees and specifies where and when to meet . “Where” in this case is a conference room, or virtual meeting room (VMR), on the Polycom DMA system. The VMR number is generate d by the [...]

DMA Operations Guide Microsoft Exchange Ser ver Integration 166 Polycom, Inc. See also: “Integrations with Other Systems” on page 147 “Microsoft Exchange Server Page” on page 166 “Exchange Server Integration Procedure” on page 167 Microsoft Exchange Ser ver Page The following table describes the fields on the Microsoft Exchange Server p[...]

Microsoft Exchange Ser ver Integration Integrations with Other Systems Polycom, Inc. 167 See also: “Microsoft Exchange Server Integration” on page 164 “Exchange Server Integration Procedure” on page 167 Exchange Ser ver Integration Procedure T o integrate the Poly com DMA system with your E xchange ser ver 1 Confirm that the Poly com DMA sy[...]

DMA Operations Guide Microsoft Exchange Ser ver Integration 168 Polycom, Inc. When creating the user ID for the system, be sure to specify the same domain used to integrate with the A ctive Directory. Specify the Di splay Name as you want it to appear in the To field of invitations. We recommend using Polycom Conference (f irst and last name respec[...]

Resource Management System Integrat ion Integrations with Other Systems Polycom, Inc. 169 Resource Management System Integration Integrating with a resource mana gement system (either a Polycom RealPresence Resource Manager system or a Polycom CMA system) provides the Polycom DMA system with: • All site topology information config ured in the Rea[...]

DMA Operations Guide Resource Management System Integration 170 Polycom, Inc. In addition, the DNS servers must be able to resolve the Polycom RealPresence R e s o u r c e M a n a g e r o r C M A s y s t e m ’ s F Q D N t o i t s I P a d d r e s s . T h i s i s n e c e s s a r y even if you specify the Polycom Real Presence Resource Manager or CM[...]

Resource Management System Integrat ion Integrations with Other Systems Polycom, Inc. 171 The list on this page displays information about the Polycom RealPresence Resource Manager or CMA system. The fo llowing table describes the fields in the list. See also: “Integrations with Other Systems” on page 147 “Resource Management System Integrati[...]

DMA Operations Guide Resource Management System Integration 172 Polycom, Inc. The following table describes the fields in the dialog box. See also: “Integrations with Other Systems” on page 147 “Resource Management System Integration” on page 169 “Resource Management System Page” on page 170 “Resource Management System Integration Pro[...]

Juniper Networks SRC Integration Integrations with Other Systems Polycom, Inc. 173 4 When asked to confirm that you want to join, click Yes . The system connects to the Polycom RealPresence Resource Manager or CMA system, establishes the integration, and obtains site topology and user-to-device associati on data (this may take a few minutes). A dia[...]

DMA Operations Guide Juniper Networks SRC Integration 174 Polycom, Inc. In addition, the DMA system’s pr iority-based QoS packet marking (Gold/Silver/Bronze class of service) is applied by the Juniper SRC sy stem throughout the network it controls. See also: “Integrations with Other Systems” on page 147 “Juniper Networks SRC Page” on page[...]

Juniper Networks SRC Integration Integrations with Other Systems Polycom, Inc. 175 Juniper Networks SRC Integration Procedure T o configure SRC integration 1 Go to Admin > Integrations > Juniper Networks SRC . 2 Check Enable inte gration with Juniper Networks® SRC and specify the address of the SRC server. 3 Specify the login credentials for[...]

DMA Operations Guide Juniper Networks SRC Integration 176 Polycom, Inc.[...]

Polycom, Inc. 177 8 Conference Manager Configuration This chapter describes th e following Polycom ® Distributed Media Application™ (DMA™) 7000 system c onfiguration topics related to the Conference Manager functionality: • Conference Settings • Conference Templates • Shared Numbe r Dialing Conference Settings On the Conference Settings [...]

DMA Operations Guide Conference Settings 178 Polycom, Inc. T o specify co nference settings 1 Go to Admin > Conference Manager > Conf erence Settings . 2 On the Conference Settings page, make the appropriat e selections. Dialing prefix E.164 dial string prefix for call ing the system. If neighboring wi th a Polycom gatekeeper on w hich the Si[...]

Conference T emplates Conference Manager Configuration Polycom, Inc. 179 3 Click Update . See also: “Conference Templates” on page 179 “Shared Number Dialing” on page 204 Conference T emplates Conference templates are used to create users’ conference rooms, which de fine a user’s conference experience. A conf erence te mplate specifies [...]

DMA Operations Guide Conference T emplates 180 Polycom, Inc. • If a conference with encryption enabled is forced to land on an MCU that doesn’t support encryption, that property is ignored. To preferentially route confe rences to certain MCUs, use MCU pool orders. See “MCU Pools” on page 137 and “MCU Pool Orders” on page 141. T em plate[...]

Conference T emplates Conference Manager Configuration Polycom, Inc. 181 T emplate Priority A user (local or enterprise) has one or more conference rooms. Each room may either use the system’s defaul t template (s pecified on the Conference Settings page) or use a specif ically assigned template. (Typically, most conference rooms use the default [...]

DMA Operations Guide Conference T emplates 182 Polycom, Inc. On the Conference IVR tab of t he Add Conference Templ ate and Edit Conferenc e Template dialog boxes, the list cont ains the names of all the conference IVR services available on th e curr ently connected MCUs. If an IVR service is only available on some of th e connecte d MCUs, its entr[...]

Conference T emplates Conference Manager Configuration Polycom, Inc. 183 3 On the Polycom DM A system, enable cascading in some or al l of your conference templates. If you don’t have a Polycom RealPresen ce Resource Manager or CMA system, you must define your site topology in the Polycom DMA syst em instead of importing i t. See “Sit e Topolog[...]

DMA Operations Guide Conference T emplates 184 Polycom, Inc. The Polycom DMA sy stem comes with a Factory Template that has a default set of conference parameter s . You can edit that template and create additional templates. See also: “Conference Templates” on page 179 “Add Conference Template Dialog Box” on page 184 “Edit Conference Tem[...]

Conference T emplates Conference Manager Configuration Polycom, Inc. 185 Cascaded conference Enables conferences using this te mplate to span RMX MCUs. Cascading requires site topology info rmation, which the Polycom DMA system can get from a Polycom RealPresence Resource Manager or CMA system (see “Resource Management System Integra tion” on p[...]

DMA Operations Guide Conference T emplates 186 Polycom, Inc. Resolution Available only if Video switching is selected. Offers the following resolution se ttings: • H.264 720p30 • H.264 1080p30 (available only on RMX MCUs with MPM+ or MPMx cards) • H.264 SD 30 (available o nly on RMX v7 MCUs with MPM+ or MPMx cards) • H.264 720p60 (avail abl[...]

Conference T emplates Conference Manager Configuration Polycom, Inc. 187 TIP compatibility Enables compatib ility with Cisco’ s T elepresence Interoperability Pro tocol, either for video only or for both video and content. Conferences can inclu de both endpoints that don't support TIP and Cisco T elePresence® System (CTS) endpoints. Require[...]

DMA Operations Guide Conference T emplates 188 Polycom, Inc. Auto brightness Enables automatic balancing of brightness leve ls to compensate for an endpoint sending a dim image. Available only on RMX v7 MCUs. Content settings The transmission mode for the Conten t channel: • Graphics — lowest bit rate for basic graphics • High-resolution grap[...]

Conference T emplates Conference Manager Configuration Polycom, Inc. 189 Auto layout Lets the system select the video layout based on the number of participants in conference. Clear the check box to select a specific layout (below). Not available if Video switching is selected or T elepre sence mode is Y es. Layout With Auto layout deselected, thi [...]

DMA Operations Guide Conference T emplates 190 Polycom, Inc. Keyboard suppression Enables the MCU to detect and suppress ke yboard noise. Available only on MCUs with MPM+ or MPMx cards. Audio clarity Improves the voice quality in conference of a PSTN endpoint. Available only on RMX v7 MCUs. RMX Skins Lets you choose the display ap pearance (skin) f[...]

Conference T emplates Conference Manager Configuration Polycom, Inc. 191 RMX Recording Record conference The conference recording setting for this template: • Disabled — Recording isn’t availab le for conferences using this template. • Immediately — Recording starts automatically when the conference starts. • Upon Request — Recording [...]

DMA Operations Guide Conference T emplates 192 Polycom, Inc. See also: “Conference Templates” on page 179 “Edit Conference Template Dialog Box” on page 193 “Select Layout Dialog Box” on page 201 “Conference Templates Procedures” on page 202 Layout control via FECC/DTMF Enables participant s to change their individual layouts using f[...]

Conference T emplates Conference Manager Configuration Polycom, Inc. 193 Edit Conference T e mplate Dialog Box Lets you edit a conference template. The following table describes the fields in the dialog box. The Common Settings secti on applies to all MCUs. The Cisco Codian section appears only if the system is licensed to use Cisco Codian MCUs, an[...]

DMA Operations Guide Conference T emplates 194 Polycom, Inc. Video switching (VSW) Enables a specia l conferenci ng mode t hat provides HD video while using MCU resources more efficiently . All particip ants see the current speaker full screen (the current speaker sees the previous speaker). If this mode is enabled: • The minimum line rate availa[...]

Conference T emplates Conference Manager Configuration Polycom, Inc. 195 Line rate The maximum bit rate at which endpoints can connect to conferences using this template. If Video switching is selected, the lowest line rate available depends on the Resolution setting chosen. Encryption S pecifies the media enc ryption setting for conferences using [...]

DMA Operations Guide Conference T emplates 196 Polycom, Inc. Access number 1 Optiona l access numbers to display on the Gathering Phase slide. Access number 2 Info1 Optiona l free-form text fields to display on the Gathering Phase slide. Refer to the RMX Administrator ’s Guide to see an example of the slide and th e location and appearance of the[...]

Conference T emplates Conference Manager Configuration Polycom, Inc. 197 RMX Video Settin g s Presentation mode Enables a conferen ce to change to lecture mode when the current speaker speaks for 30 seconds. When another participant st a rts t alking, it returns to the previous video layout. Not available if Video switching or Same layout is select[...]

DMA Operations Guide Conference T emplates 198 Polycom, Inc. T elepresence mode Support for telepr esence conference rooms joini ng the conference: • Auto (default) — A conference is automatically put into telepresence mode when a tele presence endpoint (RPX, TPX, A T X, or OTX) joins. • Y es — T elepresence mode is on, regardless of whethe[...]

Conference T emplates Conference Manager Configuration Polycom, Inc. 199 RMX Conference IVR Override default conference IVR service Links this template to the specific conference IVR service selected in the list below . For most purposes, this option should not be selected. That enables the system to choose one of two defaults, depending on whether[...]

DMA Operations Guide Conference T emplates 200 Polycom, Inc. Recording link Select a specific recordi ng link or the MCU’s default. The list contains the names of all recording links available on the connected MCUs, with the number of MCUs that have the link shown in parentheses. Available only on RMX v7 MCUs. Audio only Limits recording to t he [...]

Conference T emplates Conference Manager Configuration Polycom, Inc. 201 See also: “Conference Templates” on page 179 “Add Conference Template Dialog Box” on page 184 “Select Layout Dialog Box” on page 201 “Conference Templates Procedures” on page 202 Select Layout Dialog Box L e t s y o u s e l e c t a s p e c i f i c v i d e o f r[...]

DMA Operations Guide Conference T emplates 202 Polycom, Inc. See also: “Conference Templates” on page 179 “Add Conference Template Dialog Box” on page 184 “Edit Conference Template Dialog Box” on page 193 “Conference Templates Procedures” on page 202 Conference T emplates Procedures T o view the C onference T em plates list >>[...]

Conference T emplates Conference Manager Configuration Polycom, Inc. 203 c Check Use existing profile and select the one you want from the RMX profile name list. The list contains the profiles av ailable on the RMX MCUs that have been added to the Polycom DMA system. 4 Click OK . The new template appears in th e Conference Templa tes list. T o edit[...]

DMA Operations Guide Shared Number Dialing 204 Polycom, Inc. See also: “Conference Templates” on page 179 “Add Conference Template Dialog Box” on page 184 “Edit Conference Template Dialog Box” on page 193 Shared Number Dialing The shared number dialing feature enables you to publicize a shared number that can be used to reach multiple c[...]

Shared Number Dialing Conference Manager Configuration Polycom, Inc. 205 The Shared Number Dialing page lists the VEQs available on the system and enables you to add, edit and delete VEQs. T he following table describes the fields on the page. See also: “Add Virtual Entry Queue Dia log Box” on page 205 “Add Direct Dial Virtual Entry Queue Dia[...]

DMA Operations Guide Shared Number Dialing 206 Polycom, Inc. See also: “Shared Number Dialing” on page 204 Add Direct Dial Vir tual Entr y Queue Dialog Box Lets you add a direct dial vi rtual entry queue (VEQ) to the list of confi gured VEQs on the Shared Number Dialing page. The table below describes the fields in the dialog box. See also: “[...]

Shared Number Dialing Conference Manager Configuration Polycom, Inc. 207 Edit Vir tual Entr y Queue Dialog Box Lets you edit the virtual entr y queue (VEQ) selected on the Shared Number Dialing page. The table below describes the fields in the dialog box. See also: “Shared Number Dialing” on page 204 Edit Direct Dial Vir tua l Entr y Queue Dial[...]

DMA Operations Guide Shared Number Dialing 208 Polycom, Inc.[...]

Polycom, Inc. 209 9 Superclustering This chapter describes the Polycom ® Distributed Media Applicati on™ (DMA™) 7000 syst em’s superclusteri ng capability. It includes the following topics: • About Superclustering • DMAs • Join Supercluster Dia log Box • Supercluster Procedures About Superclustering The two-server configuration of th[...]

DMA Operations Guide About Superclustering 210 Polycom, Inc. assign a primary cluster and a backup cluster for each territory. When the primary cluster is online, it controls the territory and carries out all of the responsibilitie s belonging to the territory. When the primary clust er is offline, the backup cluster assumes control of th e territo[...]

DMAs Superclustering Polycom, Inc. 211 See also: “DMAs” on page 211 “Supercluster Procedures” on page 215 DMAs The DMAs page lets you create, view, and manage a supercluster of Polycom DMA systems (see “About Super clustering” on pa ge 209). If the system you’re logged into is not part of a supercluster, the list contains only that sy[...]

DMA Operations Guide DMAs 212 Polycom, Inc. If a supercluster exists, the Remove from Supercluster command lets you remove the cluster sel ected in the list fr om the s upercluster, re-initializi ng it as a new stand-alone cluster. It retains the data and configuration from the supercluster (including si te topology) , but that data is no longer sy[...]

DMAs Superclustering Polycom, Inc. 213 The Stop Using command takes the selected cluster immedi ately out of service: • Existing calls and conferences on the selected cluster are disconnected. No new calls or conferences are allowed to start. All registrations are rejected. The cluster ceases to manage bandwidth. • Territories for which the sel[...]

DMA Operations Guide DMAs 214 Polycom, Inc. See also: “About Superclust ering” on page 209 “Join Supercluster Dialog Box” on page 214 “Supercluster Procedures” on page 215 Join Supercluster Dialog Box In the Supercluster page’s action list, the Join Supercluster command lets you add a Polycom DMA system to an existing supercluster or [...]

Supercluster Procedures Superclustering Polycom, Inc. 215 The following table describes the fields in the Join Supercluster dialog box. See also: “About Superclust ering” on page 209 “DMAs” on page 211 “Supercluster Procedures” on page 215 Supercluster Procedures T o create or join a super cluster 1 Go to Network > DMAs . Note All th[...]

DMA Operations Guide Supercluster Procedures 216 Polycom, Inc. 2 In the Actions list, click Join Supercluster . 3 In the Join Supercluster dialog box, do one of the following: — To create a new supercluster, enter the FQDN or host name of the virtual management interface for th e other Polycom DMA cluster with which to form the supercluster. Be s[...]

Supercluster Procedures Superclustering Polycom, Inc. 217 8 Log back in and verify that the Supercluster Status pane of the Dashboard shows the correct number of servers and clusters, and there are no warnings. 9 Go to Network > DMAs , verify that the status of each DMA cluster is Superclustered , and reassign t erritory responsibilities as need[...]

DMA Operations Guide Supercluster Procedures 218 Polycom, Inc.[...]

Polycom, Inc. 219 10 Call Ser ver Configuration This chapter describes the Polycom ® Distributed Media Applicati on™ (DMA™) 7000 system’s configuration tools and tasks related to its Cal l Server: • About the Call Se rver Capabilities • Call Server Settings • Domains • Dial Rules • Hunt Groups • Device Authentication • Registra[...]

DMA Operations Guide About the Call Ser ver Capabilities 220 Polycom, Inc. About the Call Ser ver Capabilities The Polycom DMA system ’s Call Server capabiliti es provide gatekeep er functionality (if H.323 signaling is enab led), SIP proxy server and registrar functionality (if SIP signali ng is enabled), XMP P server (if XMPP signaling is enabl[...]

Call Ser ver Settings Call Ser ver Configuration Polycom, Inc. 221 Call Ser ver Settings On the Call Serve r Setting s page, you can specif y certain gatekeeper and SIP proxy settings used by the Polycom DM A system Call Server. These settings are shared across the supercluster and a pply to all the clusters. The following table describes the field[...]

DMA Operations Guide Call Ser ver Settings 222 Polycom, Inc. Allow calls to in active endpoints If this option is selected, the Call Server considers inactive as well as acti ve endpoints when attempting to resolve an address using the Dial registe red endpoints by alias dial rule (see “The Default Dial Plan and Suggestions for Modifications” o[...]

Call Ser ver Settings Call Ser ver Configuration Polycom, Inc. 223 See also: “Call Server Configuration” on page 219 “About the Call Se rver Capabilities” on page 220 Registrati on refresh interval (seconds) For H.323 endpoints, specifies how often registered endpoints send “keep alive” messages to the Call Server . Endpoints that fail [...]

DMA Operations Guide Domains 224 Polycom, Inc. Domains On the Domains page, you c an add administrative domains to or remove them from the list of domains from which r egistrations are accepted. If the list is empty, all domains are co nsidered local, and the system accepts endpoint registrations from any domain . Otherwise, it a ccepts registratio[...]

Dial Rules Call Ser ver Configuration Polycom, Inc. 225 See also: “Call Server Configuration” on page 219 “About the Call Se rver Capabilities” on page 220 Dial Rules Dial rules specify how the Polycom DMA system Ca ll Server uses the d ial string to determine where to route the ca ll. This dial string may include an IP address, a string of[...]

DMA Operations Guide Dial Rules 226 Polycom, Inc. The Call Server comes with a default dial plan installed that provides the most commonly needed address reso lution processing. On the Dial Rules page, you can add, edit, remove, and change the order of the dial rules that make up the system’s dial plan. This is a super cluster-wide configuration [...]

Dial Rules Call Ser ver Configuration Polycom, Inc. 227 T est Dial Rules Dialog Box The Test Dial Rule s dialog box provides a testing mechanism for the current dial plan. You can specify various caller parameters and a dial string, and see how the each dial rule handles such a call and what its final disposition is. The following table describes t[...]

DMA Operations Guide Dial Rules 228 Polycom, Inc. See also: “Dial Rules” on page 225 “Add Dial Rule Dialog Box” on page 232 “Edit Dial Rule Dialog Box” on page 234 “The Default Dial Plan and Suggestions for Modifications” on page 228 The Default Dial Plan and Suggestions for Modifications The Polycom DMA system is configured by defa[...]

Dial Rules Call Ser ver Configuration Polycom, Inc. 229 If you have special configuration needs and want to modify the dial plan, be aware that some of the default dial rules are necessary for “norma l” operation. Removing or modifying them takes the system out of compliance with ITU and IEEE standards. Here are some suggestions and gui del ine[...]

DMA Operations Guide Dial Rules 230 Polycom, Inc. • In some circumstances (depending on the dial plan and the network topology and configuration), dial rules u sing the Resolve to ext ernal address action (like Rule 5 of the default dial plan) or the Resolve to IP address action (like Rule 6) can enable dialing loops to d evelop, especially if se[...]

Dial Rules Call Ser ver Configuration Polycom, Inc. 231 • You can add a filtering preliminary script to any dial rule to restrict the behavior of that rule. For example, if you know that al l the aliases of a specif ic neighbor gatekeeper are exactly ten digits long, you may want to route calls to that gatekeeper only if the dial string begins wi[...]

DMA Operations Guide Dial Rules 232 Polycom, Inc. See also: “Dial Rules” on page 225 “Add Dial Rule Dialog Box” on page 232 “Edit Dial Rule Dialog Box” on page 234 “Script Debugging Dial og Box for Prelimin aries/Postliminar ies” on page 235 “Sample Preliminary and Postliminary Scripts” on page 236 Add Dial Rule Dialog Box The f[...]

Dial Rules Call Ser ver Configuration Polycom, Inc. 233 See also: “Dial Rules” on page 225 “The Default Dial Plan and Suggestions for Modifications” on page 228 “Script Debugging Dial og Box for Prelimin aries/Postliminar ies” on page 235 “Sample Preliminary and Postliminary Scripts” on page 236 Ta b l e 1 0- 7 Dial rule actions For[...]

DMA Operations Guide Dial Rules 234 Polycom, Inc. Edit Dial Rule Dialog Box The following table describes the fields in the Edit Dial Rule dialog box. The following table describes the Action options and how the system atte m pts to resolve the destination ad dress (dial string) f or each. Ta b l e 1 0- 8 Edit Dial Rule dialog box Field Description[...]

Dial Rules Call Ser ver Configuration Polycom, Inc. 235 See also: “Dial Rules” on page 225 “The Default Dial Plan and Suggestions for Modifications” on page 228 “Script Debugging Dial og Box for Prelimin aries/Postliminar ies” on page 235 “Sample Preliminary and Postliminary Scripts” on page 236 Script Debugging Dialog Box for Preli[...]

DMA Operations Guide Sample Preliminar y and Postliminar y Scripts 236 Polycom, Inc. See also: “Dial Rules” on page 225 “External Gatekeeper” on page 91 “External SIP Peer” on page 96 “External SBC” on page 114 “Sample Preliminary and Postliminary Scripts” on page 236 Sample Preliminar y and Postliminar y Scripts A preliminary i[...]

Sample Preliminar y and Postliminar y Scripts Call Ser ver Configuration Polycom, Inc. 237 Transformation scripts output some modification of the DIAL_STRING variable (which is initially set to the dial string being evaluated). Filtering scripts may pass the dial string on to the dial rule’s action (if the filter criteria aren’t met) or return [...]

DMA Operations Guide Sample Preliminar y and Postliminar y Scripts 238 Polycom, Inc. // If the dial string has pr efix 99, do no t match on this rule. Skip t o the next rule. // 991234 --> NEXT_RULE if(DIAL_STRING .match(/^99/)) { return NEXT _RULE; } ////////////// ////////////// /// // FILTER (Inverted) // Do not matc h on this rule unless the[...]

Sample Preliminar y and Postliminar y Scripts Call Ser ver Configuration Polycom, Inc. 239 ////////////// ////////////// /// // SITE BASED NUMERIC NICKNA MES // Allow calle r to omit coun try and area c ode when callin g locally. // Assumes tha t country and area codes are set in site to pology. // Assumes tha t all endpoint s are register ed with [...]

DMA Operations Guide Hunt Gr oups 240 Polycom, Inc. “External SBC” on page 114 Hunt Groups A hunt group is a set of endpoints that share an alias or aliases. Hunt groups can be used to define a di al string shared by a group of people, such as a technical support number. When the Polycom DMA sy stem Call Server resolves a dial string to the hun[...]

Hunt Groups Call Ser ver Configuration Polycom, Inc. 241 Add Hunt Gro up Dialog Box The Add Hunt Group dialog box lets you define a new hunt group in the system and add members to i t. The follow ing table describes the fields in the dialog box. See also: “Hunt Groups” on page 240 “Add Alias Dialog Box” on page 242 “Edit Alias Dialog Box?[...]

DMA Operations Guide Hunt Gr oups 242 Polycom, Inc. See also: “Hunt Groups” on page 240 “Add Alias Dialog Box” on page 242 “Edit Alias Dialog Box” on page 243 Add Alias Dialog Box The Add Alias dialog box lets you add an alia s value to the hunt group. Enter the alias in the Value box and click OK . Aliases should be s pecified by their[...]

Device Authentication Call Ser ver Configuration Polycom, Inc. 243 Edit Alias Dialog Box The Edit Alias dialog box lets you change an alias value assigned to the hunt group. Edit the alias in the Value box and click OK . Aliases should be s pecified by their fu lly qualified dial string. For exa mple, to specify that H.323 callers can call th e hun[...]

DMA Operations Guide Device Authentication 244 Polycom, Inc. Inbound H.323 Device Authentication In an environment where H.235 aut henti cation is used, H.323 devices include their credentials (name and password) in registra tion and signaling (R AS) requests. The Polycom DMA system au thenticates requests as follows: • If the request is a signal[...]

Device Authentication Call Ser ver Configuration Polycom, Inc. 245 When you add an external SIP peer, you can specify whether the Call Server handles challenges (401 and 407) on behalf of the sourc e of the call or passes them on to the source of the call. You ca n also define authen tication credential s specifically for that SIP peer. See “Add [...]

DMA Operations Guide Device Authentication 246 Polycom, Inc. See also: “Call Server Configuration” on page 219 “Add Device Authentication Dialog Box” on page 24 6 “Edit Device Authentication Dialog Box” on page 247 “Add Authentication Dialog Box” on page 111 “Edit Auth entication Dialog Box” on page 111 Add Device Authentication[...]

Device Authentication Call Ser ver Configuration Polycom, Inc. 247 See also: “Device Authentication” on page 243 Edit Device Authentication Dialog Box The Edit Device Authen tication dialog box appears when you click Edit on the Device Authe ntication page while an entry on the Inbound Authenti cation tab is sele cted. It lets you edit the auth[...]

DMA Operations Guide Registration Policy 248 Polycom, Inc. See also: “Device Authentication” on page 243 Registration Policy On the Registration Policy page, you can specify policie s to control registration by endpoints. To do so, you define the following: • Compliance policy: Write an executable script (using the Javascript language) that s[...]

Registration Policy Call Ser ver Configuration Polycom, Inc. 249 See also: “Call Server Configuration” on page 219 “Registration Policy Scripting” on pa ge 250 “Script Debugging Dialog Box for Registration Policy Scri pts” on page 253 “Sample Registration Policy Scripts” on page 253 “Endpoints” on page 79 T able 1 0-17 Fields on[...]

DMA Operations Guide Registration Policy 250 Polycom, Inc. Registration Policy Scripting A registration policy script is an execut able script, written in t he Javascript language, that defines the criteria to be applied to registra tion requests in order to determine what to do with them. The script can specify any number of criteria, and they can[...]

Registration Policy Call Ser ver Configuration Polycom, Inc. 251 EP_H323_H323_ID_ALIAS Endpoint alias value associated with H.323 H323-ID or blank. This is an array that can contain multiple values. Separate the values with commas. EP_H323_TRANSPORTID_ALIAS Endpoint alias value associated with H.323 transportID or blank. This is an array that can c[...]

DMA Operations Guide Registration Policy 252 Polycom, Inc. See also: “Registration Policy” on page 248 “Script Debugging Dialog Box for Registration Policy Scri pts” on page 253 “Sample Registration Policy Scripts” on page 253 EP_SIP_TEL_URI_ALIAS Endpoint al ias value associated with SIP TEL: UR I or blank . This is an array that can c[...]

Registration Policy Call Ser ver Configuration Polycom, Inc. 253 Script Debugging Dialog Box for Registration Policy Scripts When you click Debug this script on the Registration Policy page, the Scri pt Debugging dialog box appears, in wh ich you can test your script. The dialog box le ts you enter or select test values for the predefined variables[...]

DMA Operations Guide Registration Policy 254 Polycom, Inc. ////////////// ////////////// /// // Reject SIP Registrati ons // if (!EP_REG_IS_H3 23) return NONCOMPLIAN T; ////////////// ////////////// /// // Reject alia ses that aren’ t the right le ngth otherwise accept! // IF REG_SITE_COUNTR Y_CODE = 1 // AND IF R EG_SITE_AREA_C ODE = 303 // AND [...]

Registration Policy Call Ser ver Configuration Polycom, Inc. 255 whitelist = ne w Array( “10.20.30.40”, “192.168.3.14” , “192.168.174.2 33” ); if (EP_IS_IPV4) { nparts = 4; } for (i = 0; i< nparts; i++) { if ( i == 0) { IPstring = EP_IP[i]; } els e { IPstring += “.” + EP_IP[i ] } } for (i=0; i<wh itelist.length ; i++) { if (IP[...]

DMA Operations Guide Prefix Ser vice 256 Polycom, Inc. Prefix Ser vice The Prefix Service page provides a complete list of all configured prefixes in one place, so you can easily deter m ine what prefixes are in use and whether any conflicts exist. For your convenience, its Action s list lets you do the following: • Add, edit, or delete any of th[...]

Prefix Ser vice Call Server Configuration Polycom, Inc. 257 Add Simplified ISDN Gatewa y Dialing Prefix Dialog Box The A dd Simplifi ed ISDN Gatewa y Dialing Pre fix dialog box lets you create a new prefix-driven simpli fied ISDN gateway dialing service for using external ISDN gateways. The following table describes the fields in the dialog box. Se[...]

DMA Operations Guide Prefix Ser vice 258 Polycom, Inc. The following table describes the fields in the dialog box. See also: “Call Server Configuration” on page 219 Edit V er t ical Ser v ice Code Dialog Box The Edit Vertical Ser vice Code dialog box lets you edit a call forw arding or hunt group service invoked when caller s dial the vertical [...]

Embedded DNS Call Ser ver Configuration Polycom, Inc. 259 The following table describes the fields in the dialog box. See also: “Call Server Configuration” on page 219 Embedded DNS In a superclustered configuration, the cl ust ers that make up the supercluster automatically take over for each other in the event of an outage. In order to gain th[...]

DMA Operations Guide Embedded DNS 260 Polycom, Inc. You can enable these embedded DNS servers on the Embedded DNS page. This is a sup ercluster-wide setting . If you wish to use this feature, your enterprise DNS must place the Polycom DMA system supercl uster in charge of resolv ing a sub-domain . To do this, you must: • Add NS records to your en[...]

Histor y Retention Settings Call Ser ver Configuration Polycom, Inc. 261 For instance, if the fully qualified domain name for the log ical Call Server domain is callservers.example.com, the correct d omain name for endpoints in the paris site is: callserver-pa ris.callservers .example.com See also: “Call Server Configuration” on page 219 Histor[...]

DMA Operations Guide Histor y Retention Settings 262 Polycom, Inc. T o configure histor y record retention 1 Log into the system as a user with the Auditor role and go to Admin > Call Server > History Retention Settings . 2 Specify the number of each type of record to retain on each cluster. 3 Specify how often you want the system to purge r [...]

Polycom, Inc. 263 11 Site T opology This chapter describes th e following Polycom ® Distributed Media Application™ (DMA™) 7000 site topology configuration topics: • About Site Topology • Sites • Site Links • Site-to-Site Exclusions • Territories • Network Clouds • Site Topology Configuration Procedures About Site T opology Site t[...]

DMA Operations Guide About Site T opology 264 Polycom, Inc. The Polycom DMA system u ses site topolog y information f or a variety of purposes, including cascading of c onferences, bandwidth management, Session Border Controller selection, an d cluster responsibility manageme nt in a supercluster. It can get it in one of two ways: • If you have a[...]

Sites Site T opology Polycom, Inc. 265 See also: “Sites” on page 265 “Site Links” on page 279 “Site-to-Site Ex clusions” on page 281 “Territories” on page 282 “Network Clouds” on page 285 “Site Topology Configuration Procedures” on page 287 Sites The Sites page contains a list of the sites defined in the site topology. If th[...]

DMA Operations Guide Sites 266 Polycom, Inc. See also: “About Site Topology” on page 263 “Site Information Dialog Box” on page 266 “Add Site Dialog Box” on page 267 “Edit Site Dialog Box” on p age 272 “Site Topology Configuration Procedures” on page 287 Site Information Dialog Box Lets you view informati on about the selected si[...]

Sites Site T opology Polycom, Inc. 267 See also: “About Site Topology” on page 263 “Sites” on page 265 Add Site Dialog Box Lets you define a new site in the Polycom DMA system’s site topology and specify which subnets are associated with it. The following table desc ribes the fields in the dialog box. VBPs The number of Polyco m V ideo Bo[...]

DMA Operations Guide Sites 268 Polycom, Inc. T erritory Se ttings T erritory Assigns the site to a territory , and thus to a Polycom DMA cluster . ISDN Num ber Assign ment Assignment method The ISDN number assignment meth od for the devices in this site. The numbers being assigned are endpoint aliases in the form of E.164 numbers, which can be dial[...]

Sites Site T opology Polycom, Inc. 269 Dialing method The ISDN inward dialing me thod for the site: • DID (Dir ect Inward Dial) . Select this option if your ISDN gateway is provi sioned with a ra nge of phone numbers from the ISDN servi ce provider , and e ach of these numbers will be assigned to an endpoint as an alias. • Gateway Extension Dia[...]

DMA Operations Guide Sites 270 Polycom, Inc. Length of subscriber number The number of digits in a phone number . Fo r example, in the United S tates and ot her areas using the North American Numbering Plan (NANP), subscriber numbers have seven digits. ISDN Range Assignment (for DI D dialing method) Length of call line identifier The number of digi[...]

Sites Site T opology Polycom, Inc. 271 See also: “About Site Topology” on page 263 “Sites” on page 265 “Add Subnet Dialog Box” on page 277 “Site Topology Configuration Procedures” on page 287 Allowed via H.323-aware SBC or ALG Allows H.323 calls to the internet only through an H.323 session border controller (SBC) or application lay[...]

DMA Operations Guide Sites 272 Polycom, Inc. Edit Site Dialog Box Lets you edit a site in the Polycom DMA system’s site topology and add or edit a subnet associated with the site. The fo llowing table describes the fields in the dialog box. Ta b l e 11- 4 Edit Site dialog box Field Description General Info General Settings Site name A meaningful [...]

Sites Site T opology Polycom, Inc. 273 ISDN Num ber Assign ment Assignment method The ISDN number assignment meth od for the devices in this site. The numbers being assigned are endpoint aliases in the form of E.164 numbers, which can be dialed by both IP endpoints registered to the Call Server and ISDN endpoints dialing in through an ISDN gateway [...]

DMA Operations Guide Sites 274 Polycom, Inc. ISDN Outbound Dial ing Override ITU dialing rules Check this box to override the standard dialing rules, established by the Internat ional T elecommunications Union, when dialing out using an ISDN gatew ay . The default setting, which does not override ITU dialing rules, is usually accurate for placing o[...]

Sites Site T opology Polycom, Inc. 275 ISDN Number Ranges Th e number ranges available for assignment to endpoints in the site. Click Add to add a new range of numbers. Click Edit or Delete to change or delete the selected range . The start and end numbers in the range should be entered with the same number of digits. If the range is 303-223-1000 t[...]

DMA Operations Guide Sites 276 Polycom, Inc. See also: “About Site Topology” on page 263 “Sites” on page 265 “Add Subnet Dialog Box” on page 277 “Edit Subnet Dialog Box” on page 278 “Site Topology Configuration Procedures” on page 287 Call signaling a ddress (IPv4) The call signaling address for the SBC . Port The call signaling[...]

Sites Site T opology Polycom, Inc. 277 Add Subnet Dialog Box Lets you add subnets to the site you’re adding or editing. The following table describes the fields in the dialog box. See also: “Add Site Dialog Box” on page 267 “Edit Site Dialog Box” on p age 272 “Site Topology Configuration Procedures” on page 287 Ta b l e 11- 5 Add Subn[...]

DMA Operations Guide Sites 278 Polycom, Inc. Edit Subnet Dialog Box Lets you edit a subnet associated with a site. The following table describes the fields in the dialog box. See also: “Add Site Dialog Box” on page 267 “Edit Site Dialog Box” on p age 272 “Site Topology Configuration Procedures” on page 287 Ta b l e 11- 6 Edit Subnet dia[...]

Site Links Site T opology Polycom, Inc. 279 Site Links The Site Link s page contains a list of the links defined in the site topology. A link can connect two sites, or it can c onnect a site to an MPLS network cloud (see “Network Clouds” on page 285). Links between sites must be configured in or d er t o e na b le c al ls b et w ee n si te s . [...]

DMA Operations Guide Site Links 280 Polycom, Inc. See also: “About Site Topology” on page 263 “Site Links” on page 279 “Site Topology Configuration Procedures” on page 287 Edit Site Link Dialog Box L e t s y o u e d i t a s i t e l i n k i n t h e P o l y c o m DMA system’s site topology. A link can connect two sites, or it can connec[...]

Site-to-Site Exclusions Site T opology Polycom, Inc. 281 See also: “About Site Topology” on page 263 “Site Links” on page 279 “Site Topology Configuration Procedures” on page 287 Site-to-Site Exclusions The Site-to- Site Exclusions page contains a list of the site-t o-site connections that the site topology doesn’t pe rmit a call or s[...]

DMA Operations Guide T erritories 282 Polycom, Inc. 3 In Step 1 of the wizard, select the first site for the exclusion. Click Next . If the site you want isn’t displayed in the list, you can search by site name or territory. 4 In Step 2 of the wizard, select the second site for the exclusion. Click Next . 5 In Step 3 of the wizard, review the exc[...]

T erritories Site T opology Polycom, Inc. 283 The commands in the Actions list let you add a territory and edit or delete territories, or if the system is inte grated with a Polycom RealPresence Resource Manager or CMA system, view details for a territory. The following table describes the fields in the list and the sections on the right. See also:[...]

DMA Operations Guide T erritories 284 Polycom, Inc. See also: “About Site Topology” on page 263 “Territories” on page 282 “Site Topology Configuration Procedures” on page 287 Edit T erritor y Dialog Box Lets you edit a t erritory in th e Polycom DMA syst em’s site topology. The following table describes the fields in the dialog box. P[...]

Network Clouds Site T opology Polycom, Inc. 285 See also: “About Site Topology” on page 263 “Territories” on page 282 “Site Topology Configuration Procedures” on page 287 Network Clouds The Network Clouds page c ontains a list of th e MPLS (Multiprotocol Label Switching) network clouds defined in the site topology. If the system is inte[...]

DMA Operations Guide Network Clouds 286 Polycom, Inc. The commands in the Actions list let you add an MPLS cloud and ed it or delete ex isting M PLS cloud s. The following table describes the fields in the list. See also: “About Site Topology” on page 263 “Add Network Cl oud Dialog Box” on page 286 “Edit Network Cl oud Dialog Box” on pa[...]

Site T opology Configuration Procedures Site T opology Polycom, Inc. 287 See also: “About Site Topology” on page 263 “Network Clouds” on page 285 “Site Topology Configuration Procedures” on page 287 Edit Network Cl oud Dialog Box Lets you edit an MPLS network clou d in the Polycom DMA system’s site topology. The followi ng table descr[...]

DMA Operations Guide Site T opology Configuration Procedures 288 Polycom, Inc. 2 For each site in your network topology, do the following: a In the Actions list, click Add . b In the Add Site dialog box, complete the General I n fo section. See “Add Site Dialog Box” on page 267. c To enable IP calls to/from the site, complete the ISDN Number As[...]

Site T opology Configuration Procedures Site T opology Polycom, Inc. 289 d Select the first si te linked to this cloud and click the arrow button to move it to the Linked Sites list. The Add Site Link dialog box appears. e Define the link. See “Add Si te Link Dialog Box” on page 279. f Repeat the previous two steps for each additional site link[...]

DMA Operations Guide Site T opology Configuration Procedures 290 Polycom, Inc.[...]

Polycom, Inc. 291 12 Users and Groups This chapter describes th e following Polycom ® Distributed Media Application™ (DMA™) 7000 system management topics related to users and groups: • User Roles Overview • Adding Users Overview • Users • Groups • Login Sessions • Change Password Dialog Box[...]

DMA Operations Guide User Roles Over view 292 Polycom, Inc. User Roles Over view The Polycom DMA system has four user r oles, or classes of users, each with its own set of permissions. Every user account has one or more user roles (but only three of the four roles mu st be explicit ly assigned). The following table briefly descr i bes the user role[...]

Adding Users Over view Users and Groups Polycom, Inc. 293 If your system is integrated with an Active Directory, all enterprise users are automatically Conferencing Users. You can use enterprise groups to manage assignment of the other user roles. See “Enterprise Groups Procedures” on page 322. See also: “Adding Users Overview” on page 293 [...]

DMA Operations Guide Users 294 Polycom, Inc. A newly installed system has a single lo cal user account, admin. We strongly recommend that, as part of initial system setup, you create a local user account for yourself with the Administrator role, log in using that account, an d delete the admin user account. See the caution and first procedure in ?[...]

Users Users and Groups Polycom, Inc. 295 The search pane above the list lets you find users matching the criteria you specify. Click the down arrow on the right to expand the search pane, providing access to more search fields and filters. The system matches any string you enter against the be ginning of the value for which you’re searching. For [...]

DMA Operations Guide Users 296 Polycom, Inc. Domain The domain associated with the user . All users adde d manually to the system are in the LOCAL domain. Class of Service The class of se rvice assigned to the user, which determines the priority of the user ’s calls. Conference Rooms The user ’s conference room or rooms (virtual meeting rooms, [...]

Users Users and Groups Polycom, Inc. 297 See also: “User Roles Overview” on page 292 “Adding Users Overview” on page 293 “Add User Dialog Box” on page 297 “Edit User Dialog Box” on page 300 “Conference Rooms Dialog Box” on page 303 “Users Procedures” on page 313 “Conference Rooms Procedures” on page 315 Add User Dialog B[...]

DMA Operations Guide Users 298 Polycom, Inc. Conferen ce room territory The territory to which the user ’s conference rooms (virtual meeting rooms, or VMRs) are assigned. A conference room’s territory assignment determines which DMA cluster hosts its conferences (the primary cluster for the territory , or its backup cluster if necessary). If no[...]

Users Users and Groups Polycom, Inc. 299 See also: “Users” on page 294 “Select Associated En dpoints Dialog Box” on page 302 “Users Procedures” on page 313 “Conference Rooms Procedures” on page 315 Associated Roles Available roles Lists the roles available for assignment to the user . All users automatically have the Conferenci ng U[...]

DMA Operations Guide Users 300 Polycom, Inc. Edit User Dialog Box The following table describes the parts of the Edit User dialog box. The User ID is not editable. The other General Info items are editable only for local (not enterprise) users. Ta b l e 1 2- 4 Edit User dialog box Field Description General Info First name The user ’s first name. [...]

Users Users and Groups Polycom, Inc. 301 Class of service Select to assign t he user a class of service, which determines the priority of the user ’s calls. If not selected, the user receives the highest class of service associated with any group to which the user belongs, or if none, the system’ s default class of service. See “Conference Se[...]

DMA Operations Guide Users 302 Polycom, Inc. See also: “Users” on page 294 “Select Associated En dpoints Dialog Box” on page 302 “Users Procedures” on page 313 “Conference Rooms Procedures” on page 315 Select Associated Endpoints Dialog Box Conference Passc odes Chairperson passcode The numeric p a ssco de that identifies chairperso[...]

Users Users and Groups Polycom, Inc. 303 Lets you associate an endpoint with the s elected user. Use the search fields at the top of the di alog box to find the endpoint you want to associate with this user. Select it in the table below and click OK . The dialog box closes and the endpoint i s added to the user’s Associated endpoints list. See al[...]

DMA Operations Guide Users 304 Polycom, Inc. Ta b l e 1 2- 5 Conf erence Ro oms dialo g box Field Description Room ID The unique ID of the room. Icons identify enterprise conference rooms and calendared meeting (Polycom Conferencing for Outlook) conference rooms. Dial-in # Number used to dial into confere nce room. Automatically set to the dialing [...]

Users Users and Groups Polycom, Inc. 305 See also: “Users” on page 294 “Add Conference Room Dialog Box” on page 305 “Edit Conference Room Dialog Box” on page 309 “Users Procedures” on page 313 “Conference Rooms Procedures” on page 315 Add Conference Room Dialog Box Lets you create a custom conference r oom for this user. For a l[...]

DMA Operations Guide Users 306 Polycom, Inc. Ta b l e 1 2- 6 Add Conference Room dialog box Field Description Room ID The uniqu e ID of the conference room. Click Gen erate to let the system pick an available ID (from the range set in Conferen ce Settings ). If using alphanumeric conference room IDs, don ’t include multiple consecutive spaces or [...]

Users Users and Groups Polycom, Inc. 307 Max participant s Maximum number of calle rs allowed to join the conference. Automatic means the MCU’s maximum is used. If not selected, the room uses the system’s default maximum. See “Conference Setti ngs” on page 177. Chairperson passcode The numeric passcode that ident ifies chairpersons in this [...]

DMA Operations Guide Users 308 Polycom, Inc. Dial-out Presets If selected, this conferen ce room is for a preset dial-out conference, referred to in the Polycom RealPresence Resource Manager system as an Anytime conference. When someone dials in and starts a conference, the system dials out to ent ries in the Dial-out Particip ants list . Clearing [...]

Users Users and Groups Polycom, Inc. 309 See also: “Users” on page 294 “Conference Rooms Dialog Box” on page 303 “Add Dial-out Participant Dialog Box” on page 312 “Edit Dial-out Participant Dialog Box” on page 313 “Conference Rooms Procedures” on page 315 Edit Conference Room Dialog Box Lets you view or modify a conference room?[...]

DMA Operations Guide Users 310 Polycom, Inc. Conference template The template used by the conf eren ce room, which defines the conference properties (or lin ks to the RMX profile) used for its conferences. See “Conference T empla tes” on page 179. If not selected, the room uses the highest-priority template associated with any group to which th[...]

Users Users and Groups Polycom, Inc. 311 Conference Duration Maximum duration of a conference (i n hours and minute s) or Unlimited (the maximum in this case depends on the MCU). If not selected, the room uses the longest du ration associated with any group to which the user be longs, or if none, the system’s default maximum duration. See “Conf[...]

DMA Operations Guide Users 312 Polycom, Inc. See also: “Users” on page 294 “Conference Rooms Dialog Box” on page 303 “Add Dial-out Participant Dialog Box” on page 312 “Edit Dial-out Participant Dialog Box” on page 313 “Conference Rooms Procedures” on page 315 Add Dial-out Par ticipant Dialog Box Lets you add a participan t to th[...]

Users Users and Groups Polycom, Inc. 313 See also: “Add Conference Room Dialog Box” on page 305 “Edit Conference Room Dialog Box” on page 309 Edit Dial-out Par ticipant Dialog Box Lets you edit a participant in the conference room’s Dial -out Participant s list, changing the name or dial string for th e participant. When someone dials int[...]

DMA Operations Guide Users 314 Polycom, Inc. T o find a user or user s 1 Go to User > Users . The Users page appears. 2 For a simple search, enter a search string in the Search users field and press E NTER . The system matches the string you ente r against the beginning of the user ID, first name, and last name. If you enter “sa” it displ ay[...]

Users Users and Groups Polycom, Inc. 315 4 As required, edit the General Info , Roles , and Conference Passcodes sections of the User Properties di al o g b o x. Se e “Edit User Dialog Box” on page 300. For enterprise users, you can change their roles and their chairperson and conference passcodes, and you can enab le or disable their accounts,[...]

DMA Operations Guide Users 316 Polycom, Inc. a Ensure that this room or user has a chairpe r son passcode and that you’ve selected a conference template that’s linked to an RMX conference IVR service and requires a chairperson to start the conference. b To link this preset conference to an external audio conferencing bridge (for hosting audio-o[...]

Groups Users and Groups Polycom, Inc. 317 b To link this preset conference to an external audio conferencing bridge, in the Digits field enter the E.164 number for connecting to that bridge, and in the IVR DTMF field enter any DTMF digits ( such as an access code or PIN) to send to the audio conferencing bridge after connecting (use p to specify a [...]

DMA Operations Guide Groups 318 Polycom, Inc. The Groups page provides access to information about enterprise groups. From it, you can: • Import enterprise groups. • Specify Polycom DMA system roles to be assigned to members of a group. • Specify a conference template and MCU pool order to be used for a group. The following table describes th[...]

Groups Users and Groups Polycom, Inc. 319 See also: “Users” on page 294 “Import Enterprise Groups Dialog Box” on page 319 “Edit Group Dialog Box” on page 321 “Enterprise Groups Procedures” on page 322 Impor t Enterprise Groups Dialog Box The following table describes the fields in the Import Enterprise Groups dialog box. MCU Pool Or[...]

DMA Operations Guide Groups 320 Polycom, Inc. See also: “Users” on page 294 “Groups” on page 317 “Edit Group Dialog Box” on page 321 “Enterprise Groups Procedures” on page 322 Ta b l e 1 2- 1 1 Fields in the Import Enterprise Groups dialog box Field Description Search domain Optionally , select a domain to search. Group T o find all[...]

Groups Users and Groups Polycom, Inc. 321 Edit Group Dialog Box The following table describes the fields in the Edit Group dialog box. T able 1 2-12 Fields in the Edit Group dialog box Field Description Class of service Select to assign the group a class of service other than the system’s default (see “Conference Settings” on page 177). Maxim[...]

DMA Operations Guide Groups 322 Polycom, Inc. See also: “Users” on page 294 “Groups” on page 31 7 “Import Enterprise Groups Dialog Box” on page 319 “Enterprise Groups Procedures” on page 322 Enterprise Groups Procedures The Polycom DMA system’s abilit y to import an enterpr ise group and assign it a conference template lets you cu[...]

Groups Users and Groups Polycom, Inc. 323 4 In the Import Enterprise Groups dialog box, use Search to find the system administration group you cr eated. Then move it to the Groups to import box and click OK . See “Import Enterprise Groups Dialog Box” on page 319. 5 On the Groups page , s el ect yo ur n ew gr oup an d, i n th e Actions list, cli[...]

DMA Operations Guide Login Sessions 324 Polycom, Inc. 5 Click OK . See also: “Users” on page 294 “Groups” on page 31 7 “Import Enterprise Groups Dialog Box” on page 319 “Edit Group Dialog Box” on page 321 Login Sessions The Logi n Sessions page displays i nformation about the currently active user login sessions and enables you to t[...]

Change Password Dialog Box Users and Groups Polycom, Inc. 325 See also: “Session” on page 56 “Users and Groups” on page 291 Change Password Dialog Box The system may be configured to expire local user passwords after a certain number of days (see “Local Password” on page 55). If your password has expired when you try to log into the sys[...]

DMA Operations Guide Change Password Dialog Box 326 Polycom, Inc.[...]

Polycom, Inc. 327 13 System Management and Maintenance This chapter describes th e following Polycom ® Distributed Media Application™ (DMA™) 7000 sy stem operations topics: • Management and Maintenance Overview • Recommended Regular Maintenance • Dashboard • Alerts • System Log Files • Troubleshooting Utilities • Backing Up and R[...]

DMA Operations Guide Manageme nt and Maintenance Over v iew 328 Polycom, Inc. Administrator Responsibilities As a Polycom DMA system administra tor, you’re responsible for the installation and ongoing maintenance of the system. You should be familiar with the following configuration s, tasks, and operations: • Installing licenses when the syste[...]

Recommended Regular Maintenance System Management and Maintenance Polycom, Inc. 329 Auditor Responsibilities As a Polycom DMA system auditor, yo u’re responsible for managing the system’s logging and history retenti on. You should be familiar with the following configurations and operations: • Configuring log ging for the syste m. See “Logg[...]

DMA Operations Guide Recommen ded Regular Ma intenance 330 Polycom, Inc. General system health and capacity checks On the Dashboard (see “Dashboar d” on page 331), verify that: • There are no alerts indicating problems with any part o f the system. • The Supercluster Stat us pane shows the correct number of se rvers and clusters, and the ne[...]

Dashboard System Management and Maintenance Polycom, Inc. 331 • Reports > Orphaned Groups and Users (see “Orphaned Groups and Users Report” on page 397). Verify that th e number of orphans is not unexpectedly large. • Reports > Enterprise Passcode Errors (see “Enterprise Passcode Erro rs Report” on page 400). If you’re assigning[...]

DMA Operations Guide Dashboard 332 Polycom, Inc. The Dashboard is highly customizable. Initially, it contains six default panes. You can close any of these that you d on’t want, and you can add others. You can add multiple copies of the same pane, each showing information for a different cluster. Click the Add Pane s button to see the panes that [...]

Dashboard System Management and Maintenance Polycom, Inc. 333 • The AD server address and user ID used. • The number of enterprise conference rooms created. Click the Link button to go to the Microsoft Active Directo ry page. See also: “Dashboard” on page 331 Call Ser ver Active Calls Pane Displays the current number of calls in total and f[...]

DMA Operations Guide Dashboard 334 Polycom, Inc. • Server, Proxias, and applicat ion software version numbers • Hardware model and serial number • Time source • Management network MAC and IP addresses • Signaling net work MAC and IP addres se s (if configured fo r spli t network) • CPU usage percentage (all cores), as reported by Hyperi[...]

Dashboard System Management and Maintenance Polycom, Inc. 335 See also: “Dashboard” on page 331 Conference Manager Usage Pane Displays usage information for Conference Manager, either for all Conference Manager clusters or for the selected cluste r. The information shown includes the terr itories for which Conference Manager is enabled, the num[...]

DMA Operations Guide Dashboard 336 Polycom, Inc. — Exchange authentication failed — The credentials for the Polycom DMA system’s mailbox are no longer valid (e.g., the password has expired). —O K — The Polycom DMA system is receiving and process i ng Polycom Conferencing meeting notifications from the Exchange server. • The host name or[...]

Dashboard System Management and Maintenance Polycom, Inc. 337 See also: “Dashboard” on page 331 Signaling Settings Pane Displays the H.323 an d SIP signaling se ttings for the selected cluster, includ ing whether each is enabled and what ports are assigned. Click the Link button to go to the Signalin g Settings page. See also: “Dashboard” o[...]

DMA Operations Guide Alerts 338 Polycom, Inc. User Login Histor y Pane Displays the follow ing information about logins by your user ID: • The server you’re currently logged into. • The time, date, server logged into, and source (host name or IP addre ss) of the last successful login (prior to your current session) by your use r ID. • The t[...]

Alerts System Management and Maintenance Polycom, Inc. 339 Aler t 1002 Cluster <cluster> is out of ser v ice as of YYYY -MM -DD HH:MM GMT+/-H[:MM]. You or another administrator took the cl uster out of service (or busied out the cluster, and now all calls and conferences have ended). An out-of-service cluster is stil l running and access ible[...]

DMA Operations Guide Alerts 340 Polycom, Inc. Click the link to go to the Territories page. To enable conferencing to continue in the territory (at diminished capacity ), assign it to some other clu ster. See also: “Alerts” on page 338 Aler t 1102 T erritor y <territor y > not active; clus ter <cluster> is not operational. The terri[...]

Alerts System Management and Maintenance Polycom, Inc. 341 Click the link to go to the Territories page. Determine whether the cluster was deliberat ely shut dow n. If not, try pinging the clu ster’s IP add resses. If this is a two- server cluster, and you can’t ping either the virtual or physical IP addresses, look for a network problem. It’[...]

DMA Operations Guide Alerts 342 Polycom, Inc. Aler t 2004 Resource management ser ver <ser ve r name> has inconsistent territor y definitions in its site topology . The system is integrated with a Poly c om RealPresence Resource Manager or CMA system, and there is a problem with the territory definitions or responsibility as signments in the [...]

Alerts System Management and Maintenance Polycom, Inc. 343 See also: “Alerts” on page 338 Aler t 2103 Active Director y primar y caching clus ter <p-cluster> is not operational. Caching by backup cluster <b-cluster>. The primary cluster for the territory responsible for Active Directory integration is unreachable, and its back up cl[...]

DMA Operations Guide Alerts 344 Polycom, Inc. See also: “Alerts” on page 338 Aler t 2105 Active Director y ser vice is not available. Cluster <p-cluster> is not operational. The primary cluster for the territory responsible for Active Directory integration is unreachable, an d it has no backup cluste r. This may indicate a network problem[...]

Alerts System Management and Maintenance Polycom, Inc. 345 See also: “Alerts” on page 338 Aler t 2201 Calendaring primar y integration cluster <p-cluster> is not operatio nal. Integration by backup cluster <b-cluster>. The primary cluster for the territory responsible for Exchange server integration is unreachable, and its back up c[...]

DMA Operations Guide Alerts 346 Polycom, Inc. Click the link to go to the DMAs page to begin tr oubleshooting. See also: “Alerts” on page 338 Aler t 3001 No signaling interf ace enabled for clus ter <cluster>. SIP or H.323 must be configured to allow calls. The specified cluster has neither H.323 or SIP signaling enabled and is unable to [...]

Alerts System Management and Maintenance Polycom, Inc. 347 If you’re logged into that cluster, click the link to go to the Certificates page. If not, log into that cluster and go to Admin > Local Cluster > Certificates . See also: “Alerts” on page 338 Aler t 3103 Cluster <cluster>: The ser ver cer tificate will expire within <c[...]

DMA Operations Guide Alerts 348 Polycom, Inc. Aler t 3105 Cluster <cluster>: One or more CA ce r t ificates will expi re within 30 days. The specified cluster has a CA certificate or certificates that will expire soon. When a CA certificate expires, the cer t if icates signed by that certi ficate authority are no longer accepted. If you a llo[...]

Alerts System Management and Maintenance Polycom, Inc. 349 Aler t 3301 Cluster <cluster > is configur ed for 2 ser vers, but only a single ser ver is detecte d. One of the servers in the specified cluste r is not re sponding to the other server over the private network that connects them. This could be a hardware problem, or th e server in qu[...]

DMA Operations Guide Alerts 350 Polycom, Inc. This could be a problem with the GB1 po rt (eth0 interface), the ethernet cable connecting the server to the enterprise network switch, or that switch. Or the server in question may just need to be rebooted. See also: “Alerts” on page 338 Aler t 3305 Cluster <cluster>: A signaling network erro[...]

Alerts System Management and Maintenance Polycom, Inc. 351 Click the link to go to the System Log Fi les page. We recommend routinely downloading archived logs and then deleting them from the system. See also: “Alerts” on page 338 Aler t 3403 Cluster <cluster>: Log files on ser ver <s er ver> exceed the capacity limit and will be pu[...]

DMA Operations Guide Alerts 352 Polycom, Inc. Create a new backup and download it , and then contact Polycom Global Services. See also: “Alerts” on page 338 Aler t 3406 Ser ver <ser ver> CPU utilization > 75% . The specified server’s CPU and/or I/ O bandwidth usage is exceptionally high. This can be caused by ac tivities such as back[...]

Alerts System Management and Maintenance Polycom, Inc. 353 See also: “Alerts” on page 338 Aler t 3602 Cluster <cluster>: Local time dif fers by more than ten seconds betwe en ser vers. The time on the two servers in the specified cluster has drifted apart by an unusually large amount . This may indi cate a misconfiguration or a problem wi[...]

DMA Operations Guide Alerts 354 Polycom, Inc. Try to determine which server’s data is incorrect and reboot it. See also: “Alerts” on page 338 Aler t 3606 Cluster <cluster>: Local users dif fer between ser vers. In the specified cluster, the local us ers are different on the two servers, indicating that their internal databases aren’t [...]

Alerts System Management and Maintenance Polycom, Inc. 355 See also: “Alerts” on page 338 Aler t 5001 <Model> ITP system attem pting to register with ID <H.323 ID> is impro perly configured. A device that identifies itself as an ITP (interactive telepresence ) system has registered with the Call Server, but the H.323 ID of the devic[...]

DMA Operations Guide System Log Files 356 Polycom, Inc. See also: “Alerts” on page 338 Aler t 7001 Failed registration data incomplete: <clu ster> histor y lim ited to <n.n> hours. Registration data retention settings are too low for the system to determine the number of failed registrati ons in the past 24 hours. Click the link to [...]

System Log Files System Management and Maintenance Polycom, Inc. 357 In such a situation, your support repr esent ative may ask you to download log archives and send them to Polycom Global Services. You may be asked to manually roll logs in order to begin gathering data anew. After a certain amount of the activity of interest, yo u may be asked to [...]

DMA Operations Guide System Log Files 358 Polycom, Inc. a In the Actions list, click Download Acti ve Logs . b In the dialog box, specify a lo cation and file name, and click Save . T o ma nually ro ll the sys tem lo gs 1 Go to Maintenance > System Log Files . The System Log Files page appears. 2 In the Actions list, click Roll Logs . If you hav[...]

T roubleshooting Utilities System Management and Maintenance Polycom, Inc. 359 T roubleshooting Utilities The Polycom DMA system’s Troubl eshooting Uti lities submenu includes several useful network and system st atus commands, which you can run and view the output of in the system’s fami liar graphical interface. Each command is run on each se[...]

DMA Operations Guide Backing Up and Restoring 360 Polycom, Inc. I/O Stats Use I/O St ats to see CPU resource allocation an d read/write statistics for each server. T o r un iostat on each ser ver >> Go to Maintenance > Troublesho oting Utilities > I/O Stats . The system displays re sults of the command for each server. SAR Use SAR to se[...]

Backing Up and Restoring System Management and Maintenan ce Polycom, Inc. 361 In addition, the Polycom DMA USB Conf iguration Utility (on the USB stick used to initially configure the network and system parameters) can restore the Polycom DMA system f rom a backup file that you load onto the USB stick. The following table describes the fields in th[...]

DMA Operations Guide Backing Up and Restoring 362 Polycom, Inc. Backup and Restore Procedures T o download a backup file 1 Go to Maintenance > Backup and Restore . The list contains the last ten backup files. 2 Select the backup fi le you want to download. 3 In the Actions list, click Download Selected . 4 Choose a path and filename for the back[...]

Backing Up and Restoring System Management and Maintenan ce Polycom, Inc. 363 3 In the Actions list, click Create New . A confirmation dialog tells you th e backup archive was created. 4 Click OK . T o upload a backup file 1 Go to Maintenance > Backup and Restore . 2 Verify that the oldest backup file list ed is one you don’t want to keep or h[...]

DMA Operations Guide Backing Up and Restoring 364 Polycom, Inc. 6 When asked to confirm that you want to restore, click Yes . A dialog box informs you when all files have been restored. 7 Click OK . The system logs you out and the se rver reboots (typically , this takes about five minutes). After it comes back up, in a two-server cluster, the secon[...]

Backing Up and Restoring System Management and Maintenan ce Polycom, Inc. 365 5 In the DMA USB Configuration Util ity window, click Copy a Backup to the USB Stick . 6 Select the backup file from which you want to restore the system and click Open . The utility display s an error message if the file isn’t a valid P olycom DMA system backup. Otherw[...]

DMA Operations Guide Upgrading the Software 366 Polycom, Inc. Upgrading the Software The Polycom DMA system’s Software Upgrade page lets you upload a software upgrade package and instal l the upgrade on your system (both servers, if present). It also lets you roll back to the previous version, if necessary. This process can be used for patches, m[...]

Upgrading the Software System Management and Maintenance Polycom, Inc. 367 Basic Upgrade Procedures T o install an upgrade 1 Put the upgrade package file somewhe re on or accessible from your PC. 2 Go to Maintenance > Software Upgrade . 3 In the Actions list, click Upload . 4 Select the upgrade package file and click Open . The File Upload dialo[...]

DMA Operations Guide Upgrading the Software 368 Polycom, Inc. 7 If this cluster is part of a supercluster, do the following: a Go to Network > Site Top ology > Territories and reassig n the cluster’s territory responsibilities. Wait a few minutes an d verify on another cluster that the change has been replicated. b Go to Network > DMAs a[...]

Upgrading the Software System Management and Maintenance Polycom, Inc. 369 c If the upgrade requires a new license activation key code or codes, obtain and install them as described in “Add Licenses” on page 71. 12 If this cluster is part of a supercluster, do the following: a Go to Network > DMAs , and rejoin this clu ster to the superclust[...]

DMA Operations Guide Upgrading the Software 370 Polycom, Inc. e Log back into the cluster you rem oved and verify on the Supercluster Status pane of the Dashboard that the cluster is no longer part of the supercluster. f Return to Maintenance > Software Upgrade . 4 In the Actions list, click Roll Back . A confirmation dialog box appears. 5 Click[...]

Upgrading the Software System Management and Maintenance Polycom, Inc. 371 9 Call Polycom Global Services if: — After waiting signif icantly longer than the estimated install ti me, you’re still unable to log back in. — You can log in, but the Dashboard shows only one server for a two-server cluster. — The package version numbers on the two[...]

DMA Operations Guide Upgrading the Software 372 Polycom, Inc. See also: “Upgrading the Software” on page 366 “Basic Upgrade Procedures” on page 367 “Simplified Supercluster Upgra de (Complete Service Outage)” on page 374 “Complex Supercluster Upgrade (Some Service Maintained)” on page 377 Factors to Consider for an In cremental Supe[...]

Upgrading the Software System Management and Maintenance Polycom, Inc. 373 • As the clusters for some endpoints are removed from the existing supercluster and join the new one, the video network becomes partitioned with separate islands of endpoints. • Some endpoints don’t respond well to a gatekeeper change (such as a signaled alt ernate gat[...]

DMA Operations Guide Upgrading the Software 374 Polycom, Inc. Simplified Supercluster Upgr ade (Complete Ser vice Outage) If it’s possible to schedule the up grade for a maintenance window during which there is no service, we strongly r e commend doing so, as described below. This greatly shortens and simplifies the process. T o upgrade a supercl[...]

Upgrading the Software System Management and Maintenance Polycom, Inc. 375 c Click Yes . If a restart is required , a dialog box informs you that the upgrade is starting. Shortly after that, the system logs you out and restarts. d Click OK to log out immediately, or simply wait. When the upgrade process is finished , in a two-server cluster, both s[...]

DMA Operations Guide Upgrading the Software 376 Polycom, Inc. e L o g b a c k i n a n d , i n a t w o - s e r v e r c l u s t e r , v e r i f y o n t h e Dashboard that both servers are up and the private network conne ction is operating properly. f Go to Maintenance > Software Upgrade and check the Operation History table. g If the upgrade requ[...]

Adding a Second Ser ver System Management and Maintenance Polycom, Inc. 377 Complex Supercluster Upgrade (Some Ser vice Maintained) Please contact Polycom Gl obal Services for instructions and assistance. See also: “Upgrading the Software” on page 366 “Basic Upgrade Procedures” on page 367 “Factors to Consider for an Incremental Superclus[...]

DMA Operations Guide Adding a Second Ser ver 378 Polycom, Inc. Expanding an Unpatched System T o expand an unpatched single-ser ver system into a two-ser ver cluster 1 Unpack, inspect, an d physically install the second server as described i n its Getting S tarted Guide . Mount it in the rack adja cent to the first Polycom DMA system server (or clo[...]

Adding a Second Ser ver System Management and Maintenance Polycom, Inc. 379 Expanding a Patched System T o expand a patched single-ser ver sy stem into a two-ser ver cluster 1 Unpack, inspect, an d physically install the second server as described i n its Getting S tarted Guide . Mount it in the rack adja cent to the first Polycom DMA system server[...]

DMA Operations Guide Replacing a Failed Ser ver 380 Polycom, Inc. 11 When the first server displays DMA Ready , turn on the second server. The second server boots, detects the presence of Server 1, gets its configuration settings from it, and joins the cluster. When done, both servers’ LCDs display DMA Clustered . 12 Log into the system, go to Ad[...]

Shutting Down and Restarting System Management and Maintenance Polycom, Inc. 381 See also: “Management and Maintenance Overview” on page 327 “Recommended Regular Maintenance” on page 329 Shutting Down and Restar ting The Polycom DMA system’s Shutdown and Restart page lets you restart the system or turn it off completely. These commands af[...]

DMA Operations Guide Shutting Down and Restar ting 382 Polycom, Inc.[...]

Polycom, Inc. 383 14 System Repor ts This chapter describes th e following Polycom ® Distributed Media Application™ (DMA™) 7000 system reports topics: • Alert History • Call History • Conference History • Call Detail Records ( CDRs) • Registration History Report • Active Directory Integration Report • Orphaned Groups and Users Re[...]

DMA Operations Guide Call Hi stor y 384 Polycom, Inc. Call Histor y The Call History page lets you view detailed records o f calls and download CDRs (call detail records) . The list includes point-to-poi nt calls through Call Server and VMR calls through Conference Manager . The search pane above the list lets yo u find calls matching the criteria [...]

Call Histor y System Reports Polycom, Inc. 385 Expor t Histor y The Call History page’s Export History list provides a record of the CDR exports (all call and conference data fo r the specified period) and search results exports from the system. It appears when you click the Show Export Hi story command (in the Actions list ). The following table[...]

DMA Operations Guide Conference Histor y 386 Polycom, Inc. See also: “System Reports” on page 383 “Call Detail Records (C DRs)” on page 388 Conference Histor y The Conference History page lets you view detailed r ecords of conferences and download CDRs (cal l detail records). The fields at the top of the page let yo u specify the starting a[...]

Conference Histor y System Reports Polycom, Inc. 387 Associated Calls The Associated Calls list shows all the calls as sociated with the selected conference. The list d isplays the same data as described in “Cal l History” on page 384. The Display Call History command (in the Actions list) takes you to the Call History page and displays the cal[...]

DMA Operations Guide Call Detail Records (CDRs) 388 Polycom, Inc. Proper ty Changes The Property C hanges list provide s more information about the selected conference, listing every change in the value of a conference property during the course of the conference. The followin g table describes th e fields in the list. See also: “System Reports?[...]

Call Detail Records (CDRs) System R eports Polycom, Inc. 389 4 Click OK . A Save dialog box prompts you to select a location for the downloaded file. Th e default file name is cdrExport.zi p , but you can change that. 5 Choose a path and filename for the CDR file an d click Save . The File Download dialog shows the progress. 6 When the download is [...]

DMA Operations Guide Call Detail Records (CDRs) 390 Polycom, Inc. origEndpoint The originating endpoint ’s name, display name, alias, or IP address (in that ord er of preference), dependin g on what it provided in the call signaling. dialS tring Initial di al string as s upplied by the originator . If multiple call records, this value is the same[...]

Call Detail Records (CDRs) System R eports Polycom, Inc. 391 Conference Record Layouts The following table describes the fields in the conference records. Values are enclosed in double quotes wh en necessary, using the same rules as for conference records. VEQCluster Virtual cluster ID; the cluster handling the VEQ, or blank if no VEQ. userDataA Th[...]

DMA Operations Guide Call Detail Records (CDRs) 392 Polycom, Inc. See also: “System Reports” on page 383 “Call History” on page 384 “Conference History” on page 386 cluster Vi rtual cluster ID; th e cluster serving th e VMR. confUUID Unique identifier for the conference. startT ime YYYY -MM-DD HH:MM:SS GMT+/-H[:MM] endT ime YYYY -MM-DD [...]

Registration Histor y Report System Re ports Polycom, Inc. 393 Registration Histor y Repor t If the Polycom DMA sy stem Call Server is providing H.323 gatekeeper or SIP regist rar servi ces, the Registration Histor y page provides access to information about registered devices. It also provides information about external SIP peers with which the sy[...]

DMA Operations Guide Active Director y Integration Report 394 Polycom, Inc. Registration Histor y Procedures T o find a device or devices 1 Go to Reports > Regist ration History . The Registration Histo ry page appears. 2 For a simple search of the current day’ s registration history, enter a search string in the Alias , Own er , or IP address[...]

Active Directory Integration Report System Reports Polycom, Inc. 395 The following table des cribes the info rmat ion displayed at the top of the page and the fields in the two lists. T able 1 4-10 Fields on the Active Directory I ntegration page Field Description S tatus OK indicates that the cluster successfully con nected to the Active Directory[...]

DMA Operations Guide Active Director y Integration Report 396 Polycom, Inc. See also: “Microsoft Active Directory Integration” on page 147 “Active Directory Integration Procedure” on page 153 “Orphaned Groups and Users Report” on page 397 “Conference Room Errors Report” on page 398 “Enterprise Passcode Errors Report” on page 400[...]

Orphaned Groups and Users Repor t System Reports Polycom, Inc. 397 Orphaned Groups and Users Repor t If the Polycom DMA sy stem is integrat ed with your Active Directory, it generates an orphaned groups and users r e port whenever you manually update the directory connection ( Admin > Integrations > Microso ft Active Directory ) and when the [...]

DMA Operations Guide Conference Room Errors Report 398 Polycom, Inc. T o remove orphaned user data from the system 1 Go to Reports > Orphaned Groups and Users . 2 In the Actions list, click Clean Orphaned Users . 3 When prompted to confirm, click OK . The system removes the orphane d user data. See also: “Microsoft Active Directory Integration[...]

Conference Room Errors Report System Reports Polycom, Inc. 399 If you don’t specify a directo ry attribute from which to generate conference room IDs, this number is zero and the report contains nothing else of value. • Number of users for whom the Active Directory field being used to generate conference room IDs is e mpt y (these are counted, [...]

DMA Operations Guide Enterprise Passcode Errors Report 400 Polycom, Inc. Expor ting Conference Room Errors Data From the Conference Room Errors page, you can use the Export Room Errors Report command to download a CSV (c omma-separated val u es) file containing all the data in the conference room errors report. T o download conference room errors d[...]

Enterprise Passcode Errors Report System Reports Polycom, Inc. 401 The summary at the top of the report s hows when it was generated (check this to verify that the report you’re viewing ref lects the most recent update of the cache), the directory server accessed, and the following information: • Number of users in the directory • Number of u[...]

DMA Operations Guide Network Usage Report 402 Polycom, Inc. Expor ting Enterprise Passcode Errors Data From the Conference Room Errors page, you can use the Export Enterprise Passcode Errors Report command to download a CSV (comma-separated values) file containing all the data in the enterprise passcod e errors report. T o download enterprise passc[...]

Network Usage Report System Reports Polycom, Inc. 403 Expor ting Network Usage Data From the Network Usage page, you can use the Export Netwo rk Usage Data command to download a CSV (comma-separ ated values) file containing all the network usage data point records fo r the time period you specify. The system retains the most re cent 8 million data [...]

DMA Operations Guide Network Usage Report 404 Polycom, Inc. max_video_jitter Maximum jitter of all QoS reports of all video channels in the scope duri ng the time interval (milliseconds). avg_video_delay Mean delay of all QoS reports of all video chann els in the scope during the time interval (milliseconds). max_video_delay Maximum delay of all Qo[...]

Network Usage Report System Reports Polycom, Inc. 405 T o download network usage data 1 Go to Reports > Network Usage . 2 In the Actions list, click Export Network Usage Data . 3 In the Export Time Frame dialog box, set the Start Date and time and the End Date and time you want to include. The defaults provide all network usage data for the curr[...]

DMA Operations Guide Network Usage Report 406 Polycom, Inc.[...]

Polycom, Inc. 407 15 Polycom DMA System SNMP Suppor t This chapter provides a discussion of the Polycom ® Distributed Media Application™ (DMA™) SNMP suppo rt. It includes these topics: • SNMP Overview • SNMP Settings • SNMP Procedures • The Polycom DMA System MIB SNMP Over view Simple Network Management Protocol (SNMP) is a communicati[...]

DMA Operations Guide SNMP Over view 408 Polycom, Inc. We recommend using a MIB browser to explore the PolycomDMA system MIB, but a copy of the MIB is available in “The Polycom DMA System MIB” on page 418. The DMA system MIB is self-documenting, including information about the purpose of specific traps and inform notifications. Note that you sho[...]

SNMP Settings Polycom DMA System SNMP Su pport Polycom, Inc. 409 List of A vailable SNMP MIBs The following table describes the MIBs that are on the Polycom DMA system. You can download any of them from the SNMP Settings page . See “SNMP Procedures” on page 417. SNMP Settings On the SNMP Sett ings page, you can: • Enable and configure SNMP mo[...]

DMA Operations Guide SNMP Settin gs 410 Polycom, Inc. Ta b l e 1 5- 2 Information on the SNMP Settings page Setting Description Enable SNMP monitoring Enables the SNMP settings fields below . SNMP version Select the version to enable: • v2c • v3 See “SNMP V ersions Supported ” on page 408 for a comparison of the two versions. T ransp ort Sp[...]

SNMP Settings Polycom DMA System SNMP Su pport Polycom, Inc. 411 Local engine ID When SNMP monitoring is enabled, displays the administratively unique id entif ier for the default context of the system’ s SNMP protocol engine. For SNMPv3, the local engine ID is used in generating the authentication an d encryption keys. Security user For SNMPv3, [...]

DMA Operations Guide SNMP Settin gs 412 Polycom, Inc. Add Notification User Dialog Box The Add Notification User dialog box lets you add a security user authorized to receive notifications. For SNMPv3 notif ications, a securi ty user is required. When you add a notification agent, you sele ct a security user from the list of notification users that[...]

SNMP Settings Polycom DMA System SNMP Su pport Polycom, Inc. 413 See also: “SNMP Settings” on page 409 “Add Notificati on Agent Dialog Box” on page 415 “Edit Notification Agent Dialog Box” on page 416 “SNMP Procedures” on page 417 Ta b l e 1 5- 3 Add Notification User dialog box Setting Description Security user The security user na[...]

DMA Operations Guide SNMP Settin gs 414 Polycom, Inc. Edit Notification User Dialog Box The Edit Notification User dialog box lets you mo dify a security user authorized to receive SNMPv3 notifications. The following table describes the fields in the dialog box. See also: “SNMP Settings” on page 409 “Add Notificati on Agent Dialog Box” on p[...]

SNMP Settings Polycom DMA System SNMP Su pport Polycom, Inc. 415 Add Notification Agent Dialog Box The Add Notification Agent dialog box lets you add an SNMP agent to the system, specifying what kinds of notific ations it sends and to whom. To limit the effect on system performance, a ma ximum of 8 agents may be defined. The following table describ[...]

DMA Operations Guide SNMP Settin gs 416 Polycom, Inc. Edit Notification Agent Dialog Box The Edit Notification Agent dialog box lets you enable , disable, or modify an SNMP notification agent. The following table describes the fields in the dialog box. See also: “SNMP Settings” on page 409 “Add Notificati on User Dialog Box” on page 412 “[...]

SNMP Procedures Polycom DMA System SNMP Su pport Polycom, Inc. 417 SNMP Procedures T o enable and configure SNMP monitoring 1 Go to Admin > Local Clust er > SNMP Settings . 2 Select Enable SNMP monitoring and select an SNMP versi on . For information on the SNMP versions, see “SNMP Overview” on page 407. 3 Configure the SNMP version, tran[...]

DMA Operations Guide The Polycom DMA System MIB 418 Polycom, Inc. 3 In the MIBs dialog box, select the MIB of interest an d click Download . 4 Specify a name and location, and click Save . Polycom recommends using a MIB browser to explore the DMA system MIB, but a copy of the MIB is available in “The Polycom DMA Sy stem MIB” on page 418. The DM[...]

The Polycom DMA System MIB Polycom DMA System SNMP Su pport Polycom, Inc. 419 -- .2.1.2.1.1 cfgN etworkHostname -- .2.1.2.1.2 cfgI nterfacesCount -- .2.1.2.1.3 cfgI nterfacesTable -- .2.1.2.1.3. 1 cfgI nterfacesEntry -- .2.1.2.1.3. 1.1 cfgI fIndex -- .2.1.2.1.3. 1.2 cfgI fName -- .2.1.2.1.3. 1.3 cfgI fEnabled -- .2.1.2.1.3. 1.4 cfgI fMACAddress -- [...]

DMA Operations Guide The Polycom DMA System MIB 420 Polycom, Inc. -- .2.1.3.2.1 cfgC sSignaling -- .2.1.3.2.1. 1 cfgC sSgnlH323 -- .2.1.3.2.1. 1.1 cfgC sSgnlH323Enabl ed -- .2.1.3.2.1. 1.2 cfgC sSgnlH323H225P ort -- .2.1.3.2.1. 1.3 cfgC sSgnlH323RASPo rt -- .2.1.3.2.1. 2 cfgC sSgnlSIP -- .2.1.3.2.1. 2.1 cfgC sSgnlSIPEnable d -- .2.1.3.2.1. 2.2 cfgC[...]

The Polycom DMA System MIB Polycom DMA System SNMP Su pport Polycom, Inc. 421 -- .2.2.1.3.3. 1.2 stNe tMgmtHostName -- .2.2.1.3.3. 1.3 stNe tMgmtInterface Name -- .2.2.1.3.3. 1.4 stNe tMgmtLinkStatu s -- .2.2.1.3.3. 1.5 stNe tMgmtMACAddres s -- .2.2.1.3.3. 1.6 stNe tMgmtIPv4Addre ss -- .2.2.1.3.3. 1.7 stNe tMgmtIPv6Addre ss -- .2.2.1.3.4 stNe tSign[...]

DMA Operations Guide The Polycom DMA System MIB 422 Polycom, Inc. -- .2.2.2.1 stMC Us -- .2.2.2.1.1 stMC UCount -- .2.2.2.1.2 stMC UStatusTable -- .2.2.2.1.2. 1 stMC UStatusEntry -- .2.2.2.1.2. 1.1 stMC UStIndex -- .2.2.2.1.2. 1.2 stMC UStName -- .2.2.2.1.2. 1.3 stMC UStServiceStat us -- .2.2.2.1.2. 1.4 stMC UStHasAlert -- .2.2.2.1.2. 1.5 stMC UStR[...]

The Polycom DMA System MIB Polycom DMA System SNMP Su pport Polycom, Inc. 423 -- .2.2.3.3.1 stLi censesEntry -- .2.2.3.3.1. 1 stLi cIndex -- .2.2.3.3.1. 2 stLi cClusterName -- .2.2.3.3.1. 3 stLi cLicenseStatus -- .2.2.3.3.1. 4 stLi cLicensedCalls -- .2.2.3.3.1. 5 stLi cCallserverAct iveCalls -- .2.2.4 stCa llserver -- .2.2.4.1 stCs Supercluster -- [...]

DMA Operations Guide The Polycom DMA System MIB 424 Polycom, Inc. -- .2.2.4.2.1. 2.1 stCs ConfMgrMCUsEnt ry -- .2.2.4.2.1. 2.1.1 stCs CMMCUIndex -- .2.2.4.2.1. 2.1.2 stCs CMMCUName -- .2.3 dmaU sage -- .2.3.1 useC onfHistory -- .2.3.1.1 useC onfHistoryMaxi mumParticipants -- .2.3.1.1.1 useC HMaxPartsLast6 0MinutesCount -- .2.3.1.1.2 useC HMaxPartsL[...]

The Polycom DMA System MIB Polycom DMA System SNMP Su pport Polycom, Inc. 425 -- .2.3.3.1.1 useD evRegistration sCount -- .2.3.3.1.2 useD evRegistration sTable -- .2.3.3.1.2. 1 useD evRegistration sEntry -- .2.3.3.1.2. 1.1 useD evRegIndex -- .2.3.3.1.2. 1.2 useD evRegClusterNa me -- .2.3.3.1.2. 1.3 useD evRegActiveEnd pointReg -- .2.3.3.1.2. 1.4 us[...]

DMA Operations Guide The Polycom DMA System MIB 426 Polycom, Inc. -- .2.5.2.0.31 01 ntfA lertCertExpire d -- .2.5.2.0.31 02 ntfA lertCertExpire Now -- .2.5.2.0.31 03 ntfA lertCertExpire Soon -- .2.5.2.0.31 04 ntfA lertCertSecExp ired -- .2.5.2.0.31 05 ntfA lertCertSecExp ireSoon -- .2.5.2.0.32 01 ntfA lertLicenseNoK eys -- .2.5.2.0.32 02 ntfA lertL[...]

The Polycom DMA System MIB Polycom DMA System SNMP Su pport Polycom, Inc. 427 FROM SNM Pv2-SMI OBJECT-GROU P, NOTIFICATIO N-GROUP, MODUL E-COMPLIANCE FROM SNM Pv2-CONF polycom FROM POL YCOM-BASE-MIB ; dma MODULE-IDE NTITY LAST-UPDATE D “201109220 000Z” ORGANIZATIO N “Polycom, Inc.” CONTACT-INF O “http://ww w.polycom.com/ dma” DESCRIPTIO[...]

DMA Operations Guide The Polycom DMA System MIB 428 Polycom, Inc. -- dma.2 dmaMonitoring1 OBJECT-IDENTI TY STATUS current DESCRIPTION “This OID con tains the DMA system’s monito ring data expo sed over SNMP.” ::= { dma 2 } -- DMA CONFIG -- dma.2.1 dmaConfig OBJECT- IDENTITY STATUS current DESCRIPTION “Contains con figuration dat a for the D[...]

The Polycom DMA System MIB Polycom DMA System SNMP Su pport Polycom, Inc. 429 cfgProdInfoHWM odel OBJECT-TY PE SYNTAX GeneralString MAX-ACCESS read-only STATUS current DESCRIPTION “Server’s har dware model.” ::= { cfgPr odInfoHardware Info 1 } -- dma.2.1.1.1.3. 2 cfgProdInfoHWS erialNumber OB JECT-TYPE SYNTAX GeneralString MAX-ACCESS read-onl[...]

DMA Operations Guide The Polycom DMA System MIB 430 Polycom, Inc. -- dma.2.1.2 cfgServer OBJECT- IDENTITY STATUS current DESCRIPTION “Configuratio n applied to t he server from which data is being retrieved.” ::= { dmaCo nfig 2 } -- dma.2.1.2.1 cfgNetwork OBJ ECT-IDENTITY STATUS current DESCRIPTION “Contains inf o about the se rver’s networ[...]

The Polycom DMA System MIB Polycom DMA System SNMP Su pport Polycom, Inc. 431 cfgIfEnable d T ruthValue, cfgIfMACAdd ress D isplayString, cfgIfIPv4Ad dress I pAddress, cfgIfIPv4Su bnetMask I pAddress, cfgIfIPv4Ga teway I pAddress, cfgIfIPv6Ad dress I pv6Address, cfgIfIPv6Pr efixLength U nsigned32 } -- dma.2.1.2.1.3. 1.1 cfgIfIndex OBJ ECT-TYPE SYNT[...]

DMA Operations Guide The Polycom DMA System MIB 432 Polycom, Inc. cfgIfIPv4Subne tMask OBJECT-T YPE SYNTAX IpAddress MAX-ACCESS read-only STATUS current DESCRIPTION “IPv4 subnet mask assigned to this interfa ce.” ::= { cfgIn terfacesEntry 6 } -- dma.2.1.2.1.3. 1.7 cfgIfIPv4Gatew ay OBJECT-TYPE SYNTAX IpAddress MAX-ACCESS read-only STATUS curren[...]

The Polycom DMA System MIB Polycom DMA System SNMP Su pport Polycom, Inc. 433 cfgCsTerritori esCount OBJECT -TYPE SYNTAX Unsigned32 MAX-ACCESS read-only STATUS current DESCRIPTION “Number of in dexed entries in cfgCsTerrito riesTable.” ::= { cfgCs SiteTopology 1 } -- dma.2.1.3.1.1. 2 cfgCsTerritori esTable OBJECT -TYPE SYNTAX SEQUENCE OF C fgCs[...]

DMA Operations Guide The Polycom DMA System MIB 434 Polycom, Inc. SYNTAX GeneralString MAX-ACCESS read-only STATUS current DESCRIPTION “Cluster assi gned primary r esponsibility f or this territ ory.” ::= { cfgCs TerritoriesEnt ry 3 } -- dma.2.1.3.1.1. 2.1.4 cfgCsTerritory BackupCluster OBJE CT-TYPE SYNTAX GeneralString MAX-ACCESS read-only STA[...]

The Polycom DMA System MIB Polycom DMA System SNMP Su pport Polycom, Inc. 435 SYNTAX GeneralString MAX-ACCESS read-only STATUS current DESCRIPTION “Address of t he Active Dire ctory server.” ::= { cfgCs IntDirSvcMSAct iveDirectory 3 } -- dma.2.1.3.1.2. 1.1.4 cfgCsIntMSADUs erId OBJECT-TY PE SYNTAX GeneralString MAX-ACCESS read-only STATUS curre[...]

DMA Operations Guide The Polycom DMA System MIB 436 Polycom, Inc. -- dma.2.1.3.1.2. 2.1.4 cfgCsIntMSExch UserId OBJECT-TYPE SYNTAX GeneralString MAX-ACCESS read-only STATUS current DESCRIPTION “User ID of t he service acc ount used to in tegrate with E xchange.” ::= { cfgCs IntCalMSExchan ge 4 } -- dma.2.1.3.1.2. 3 cfgCsIntSiteTo pology OBJECT-[...]

The Polycom DMA System MIB Polycom DMA System SNMP Su pport Polycom, Inc. 437 -- dma.2.1.3.1.2. 4.1 cfgCsIntNetBan dwidthManageme nt OBJECT-IDEN TITY STATUS current DESCRIPTION “Configuratio ns for bandwid th management i ntegrations.” ::= { cfgCs IntNetwork 1 } -- dma.2.1.3.1.2. 4.1.1 cfgCsIntNetBWM gmtJuniperSRC OBJE CT-IDENTITY STATUS curren[...]

DMA Operations Guide The Polycom DMA System MIB 438 Polycom, Inc. ::= { cfgCs IntNetBWMgmtJu niperSRC 5 } -- dma.2.1.3.2 cfgCsCluster O BJECT-IDENTITY STATUS current DESCRIPTION “Call server configuration specific to the cluster from which data is bein g retrieved.” ::= { cfgCa llserver 2 } -- dma.2.1.3.2.1 cfgCsSignaling OBJECT-IDENTI TY STATU[...]

The Polycom DMA System MIB Polycom DMA System SNMP Su pport Polycom, Inc. 439 -- dma.2.1.3.2.1. 2.1 cfgCsSgnlSIPEn abled OBJECT-T YPE SYNTAX TruthValue MAX-ACCESS read-only STATUS current DESCRIPTION “True if SIP signaling is e nabled.” ::= { cfgCs SgnlSIP 1 } -- dma.2.1.3.2.1. 2.2 cfgCsSgnlSIPTC PPort OBJECT-T YPE SYNTAX PortNumber MAX-ACCESS [...]

DMA Operations Guide The Polycom DMA System MIB 440 Polycom, Inc. DESCRIPTION “Status of DM A servers.” ::= { dmaSt atus 1 } -- dma.2.2.1.1 stServerCount OBJ ECT-TYPE SYNTAX Unsigned32 MAX-ACCESS read-only STATUS current DESCRIPTION “Number of in dexed entries in the tables w ithin stServer s.” ::= { stSer vers 1 } -- dma.2.2.1.2 stIdentity[...]

The Polycom DMA System MIB Polycom DMA System SNMP Su pport Polycom, Inc. 441 stHWHostName O BJECT-TYPE SYNTAX DisplayString MAX-ACCESS read-only STATUS current DESCRIPTION “Name of the server.” ::= { stHar dwareInfoEntry 2 } -- dma.2.2.1.2.1. 1.3 stHWSerialNumb er OBJECT-TYPE SYNTAX GeneralString MAX-ACCESS read-only STATUS current DESCRIPTION[...]

DMA Operations Guide The Polycom DMA System MIB 442 Polycom, Inc. MAX-ACCESS read-only STATUS current DESCRIPTION “Hostname of the server.” ::= { stVer sionEntry 2 } -- dma.2.2.1.2.2. 1.3 stVerVersion O BJECT-TYPE SYNTAX GeneralString MAX-ACCESS read-only STATUS current DESCRIPTION “Product version of the ser ver.” ::= { stVer sionEntry 3 }[...]

The Polycom DMA System MIB Polycom DMA System SNMP Su pport Polycom, Inc. 443 MAX-ACCESS read-only STATUS current DESCRIPTION “Hostname of the server.” ::= { stSys temInfoEntry 2 } -- dma.2.2.1.2.3. 1.3 stSysInfoSyste mDate OBJECT-T YPE SYNTAX DateAndTime MAX-ACCESS read-only STATUS current DESCRIPTION “Server’s cur rent system da te.” ::[...]

DMA Operations Guide The Polycom DMA System MIB 444 Polycom, Inc. INDEX { stNetCluste rAffilIndex } ::= { stNet ClusterAffilia tionTable 1 } StNetClusterAf filiationEntry ::= SEQUENCE { stNetCluste rAffilIndex Unsigned3 2, stNetCluste rAffilHostName DisplaySt ring, stNetCluste rAffilClusterN ame DisplaySt ring } -- dma.2.2.1.3.1. 1.1 stNetClusterAf[...]

The Polycom DMA System MIB Polycom DMA System SNMP Su pport Polycom, Inc. 445 StNetPrivateIn terfaceEntry : := SEQUENCE { stNetPvtInd ex U nsigned32, stNetPvtHos tName D isplayString, stNetPvtInt erfaceName G eneralString, stNetPvtLin kStatus I NTEGER, stNetPvtMAC Address D isplayString, stNetPvtIPv 4Address I pAddress, stNetPvtIPv 6Address I pv6Ad[...]

DMA Operations Guide The Polycom DMA System MIB 446 Polycom, Inc. DESCRIPTION “MAC address of the private network interf ace.” ::= { stNet PrivateInterfa ceEntry 5 } -- dma.2.2.1.3.2. 1.6 stNetPvtIPv4Ad dress OBJECT-T YPE SYNTAX IpAddress MAX-ACCESS read-only STATUS current DESCRIPTION “IPv4 address assigned to t he private netw ork interface[...]

The Polycom DMA System MIB Polycom DMA System SNMP Su pport Polycom, Inc. 447 MAX-ACCESS not-accessibl e STATUS current DESCRIPTION “stNetManagem entInterfaceTa ble index.” ::= { stNet ManagementInte rfaceEntry 1 } -- dma.2.2.1.3.3. 1.2 stNetMgmtHostN ame OBJECT-TYP E SYNTAX DisplayString MAX-ACCESS read-only STATUS current DESCRIPTION “Hostn[...]

DMA Operations Guide The Polycom DMA System MIB 448 Polycom, Inc. STATUS current DESCRIPTION “IPv6 address assigned to t he management n etwork interfa ce.” ::= { stNet ManagementInte rfaceEntry 7 } -- dma.2.2.1.3.4 stNetSignaling InterfaceTable OBJECT-TYPE SYNTAX SEQUENCE OF S tNetSignalingI nterfaceEntry MAX-ACCESS not-accessibl e STATUS curr[...]

The Polycom DMA System MIB Polycom DMA System SNMP Su pport Polycom, Inc. 449 SYNTAX GeneralString MAX-ACCESS read-only STATUS current DESCRIPTION “Name of the network interf ace configured for signal ing network.” ::= { stNet SignalingInter faceEntry 3 } -- dma.2.2.1.3.4. 1.4 stNetSgnlLinkS tatus OBJECT-T YPE SYNTAX INTEGER { up(1), down (2) }[...]

DMA Operations Guide The Polycom DMA System MIB 450 Polycom, Inc. DESCRIPTION “CPU usage in formation for the servers.” ::= { stRes ources 1 } -- dma.2.2.1.4.1. 1 stRsrcCPUUsage Entry OBJECT-T YPE SYNTAX StRsrcCPUUsag eEntry MAX-ACCESS not-accessibl e STATUS current DESCRIPTION “An entry in stRsrcCPUUsage Table.” INDEX { stRsrcCPUUs ageInde[...]

The Polycom DMA System MIB Polycom DMA System SNMP Su pport Polycom, Inc. 451 -- dma.2.2.1.4.2. 1 stRsrcMemoryUs ageEntry OBJEC T-TYPE SYNTAX StRsrcMemoryU sageEntry MAX-ACCESS not-accessibl e STATUS current DESCRIPTION “An entry in stRsrcMemoryUs ageTable.” INDEX { stRsrcMemUs ageIndex } ::= { stRsr cMemoryUsageTa ble 1 } StRsrcMemoryUs ageEnt[...]

DMA Operations Guide The Polycom DMA System MIB 452 Polycom, Inc. ::= { stRsr cMemoryUsageEn try 4 } -- dma.2.2.1.4.2. 1.5 stRsrcMemUsage Used OBJECT-TY PE SYNTAX Unsigned32 MAX-ACCESS read-only STATUS current DESCRIPTION “System memor y used by proc esses (MB).” ::= { stRsr cMemoryUsageEn try 5 } -- dma.2.2.1.4.2. 1.6 stRsrcMemUsage Free OBJEC[...]

The Polycom DMA System MIB Polycom DMA System SNMP Su pport Polycom, Inc. 453 -- dma.2.2.1.4.3. 1.2 stRsrcSwapHost Name OBJECT-TY PE SYNTAX DisplayString MAX-ACCESS read-only STATUS current DESCRIPTION “Hostname of the server.” ::= { stRsr cSwapSpaceEntr y 2 } -- dma.2.2.1.4.3. 1.3 stRsrcSwapTota l OBJECT-TYPE SYNTAX Unsigned32 MAX-ACCESS read-[...]

DMA Operations Guide The Polycom DMA System MIB 454 Polycom, Inc. -- dma.2.2.1.4.4. 1.1 stRsrcDiskInde x OBJECT-TYPE SYNTAX Unsigned32 MAX-ACCESS not-accessibl e STATUS current DESCRIPTION “stRsrcDiskSp aceTable index .” ::= { stRsr cDiskSpaceEntr y 1 } -- dma.2.2.1.4.4. 1.2 stRsrcDiskHost Name OBJECT-TY PE SYNTAX DisplayString MAX-ACCESS read-[...]

The Polycom DMA System MIB Polycom DMA System SNMP Su pport Polycom, Inc. 455 { stRsrcLogIn dex Unsigned32, stRsrcLogHo stName DisplayStrin g, stRsrcLogTo tal Unsigned32, stRsrcLogUs ed Unsigned32, stRsrcLogWa rningThreshold Unsigned32, stRsrcLogNe xtPurge DateAndTime } -- dma.2.2.1.4.5. 1.1 stRsrcLogIndex OBJECT-TYPE SYNTAX Unsigned32 MAX-ACCESS n[...]

DMA Operations Guide The Polycom DMA System MIB 456 Polycom, Inc. stRsrcLogNextP urge OBJECT-TY PE SYNTAX DateAndTime MAX-ACCESS read-only STATUS current DESCRIPTION “Date at whic h log archives will be subjec t to purging, based on age and configuration .” ::= { stRsr cLogSpaceEntry 6 } -- dma.2.2.2 stDevices OBJECT- IDENTITY STATUS current DE[...]

The Polycom DMA System MIB Polycom DMA System SNMP Su pport Polycom, Inc. 457 stMCUStHasA lert TruthValue, stMCUStReco rdingAvailable TruthValue, stMCUStIVRA vailable TruthValue } -- dma.2.2.2.1.2. 1.1 stMCUStIndex O BJECT-TYPE SYNTAX Unsigned32 MAX-ACCESS not-accessibl e STATUS current DESCRIPTION “stMCUStatusT able index.” ::= { stMCU StatusE[...]

DMA Operations Guide The Polycom DMA System MIB 458 Polycom, Inc. STATUS current DESCRIPTION “True if the MCU can provid e IVR services. ” ::= { stMCU StatusEntry 6 } -- dma.2.2.2.1.3 stMCUVideoPort UsageTable OBJ ECT-TYPE SYNTAX SEQUENCE OF S tMCUVideoPortU sageEntry MAX-ACCESS not-accessibl e STATUS current DESCRIPTION “Video port u sage in[...]

The Polycom DMA System MIB Polycom DMA System SNMP Su pport Polycom, Inc. 459 SYNTAX Unsigned32 MAX-ACCESS read-only STATUS current DESCRIPTION “Total video ports availabl e on the MCU.” ::= { stMCU VideoPortUsage Entry 3 } -- dma.2.2.2.1.3. 1.4 stMCUVidUsageM CUUsed OBJECT-TYPE SYNTAX Unsigned32 MAX-ACCESS read-only STATUS current DESCRIPTION [...]

DMA Operations Guide The Polycom DMA System MIB 460 Polycom, Inc. STATUS current DESCRIPTION “An entry in stMCUVoicePort UsageTable.” INDEX { stMCUVoxUsa geIndex } ::= { stMCU VoicePortUsage Table 1 } StMCUVoicePort UsageEntry ::= SEQUENCE { stMCUVoxUsa geIndex U nsigned32, stMCUVoxUsa geName G eneralString, stMCUVoxUsa geMCUTotal U nsigned32, [...]

The Polycom DMA System MIB Polycom DMA System SNMP Su pport Polycom, Inc. 461 MAX-ACCESS read-only STATUS current DESCRIPTION “Total voice ports on the M CU available to DMA.” ::= { stMCU VoicePortUsage Entry 5 } -- dma.2.2.2.1.4. 1.6 stMCUVoxUsageD MAUsed OBJECT-TYPE SYNTAX Unsigned32 MAX-ACCESS read-only STATUS current DESCRIPTION “Voice po[...]

DMA Operations Guide The Polycom DMA System MIB 462 Polycom, Inc. } -- dma.2.2.2.2.2. 1.1 stMCUPCConnStI ndex OBJECT-TY PE SYNTAX Unsigned32 MAX-ACCESS not-accessibl e STATUS current DESCRIPTION “stMCUPCConne ctionStatusTab le index.” ::= { stMCU PCConnectionSt atusEntry 1 } -- dma.2.2.2.2.2. 1.2 stMCUPCConnStN ame OBJECT-TYP E SYNTAX GeneralSt[...]

The Polycom DMA System MIB Polycom DMA System SNMP Su pport Polycom, Inc. 463 ::= { stMCU PCReliabilityS tatsTable 1 } StMCUPCReliabi lityStatsEntry ::= SEQUENCE { stMCUPCRelI ndex Unsigned32, stMCUPCRelN ame GeneralStrin g, stMCUPCRelC lusterName DisplayStrin g, stMCUPCRelD isconnects Unsigned32, stMCUPCRelC allFailureRate Unsigned32 } -- dma.2.2.[...]

DMA Operations Guide The Polycom DMA System MIB 464 Polycom, Inc. MAX-ACCESS read-only STATUS current DESCRIPTION “Current call failure rate observed by thi s cluster. Thi s integer should b e divided by 100 to get the intended value.” ::= { stMCU PCReliabilityS tatsEntry 5 } -- dma.2.2.3 stClusters OBJ ECT-IDENTITY STATUS current DESCRIPTION ?[...]

The Polycom DMA System MIB Polycom DMA System SNMP Su pport Polycom, Inc. 465 DESCRIPTION “stClustersTa ble index.” ::= { stClu stersEntry 1 } -- dma.2.2.3.2.1. 2 stClClusterNam e OBJECT-TYPE SYNTAX DisplayString MAX-ACCESS read-only STATUS current DESCRIPTION “Name of the cluster.” ::= { stClu stersEntry 2 } -- dma.2.2.3.2.1. 3 stClCluster[...]

DMA Operations Guide The Polycom DMA System MIB 466 Polycom, Inc. MAX-ACCESS not-accessibl e STATUS current DESCRIPTION “stLicensesTa ble index.” ::= { stLic ensesEntry 1 } -- dma.2.2.3.3.1. 2 stLicClusterNa me OBJECT-TYPE SYNTAX DisplayString MAX-ACCESS read-only STATUS current DESCRIPTION “Name of the cluster.” ::= { stLic ensesEntry 2 } [...]

The Polycom DMA System MIB Polycom DMA System SNMP Su pport Polycom, Inc. 467 -- dma.2.2.4.1.1 stCsSiteTopolo gy OBJECT-IDENTITY STATUS current DESCRIPTION “Supercluster -wide site top ology status.” ::= { stCsS upercluster 1 } -- dma.2.2.4.1.1. 1 stCsConfMgrTer ritoriesCount OBJE CT-TYPE SYNTAX Unsigned32 MAX-ACCESS read-only STATUS current DE[...]

DMA Operations Guide The Polycom DMA System MIB 468 Polycom, Inc. DESCRIPTION “Name of the territory.” ::= { stCsC onfMgrTerritor iesEntry 2 } -- dma.2.2.4.1.2 stCsIntegratio ns OBJECT-IDENTITY STATUS current DESCRIPTION “Status for s ystems with wh ich the DMA int egrates.” ::= { stCsS upercluster 2 } -- dma.2.2.4.1.2. 1 stCsIntDirecto ryS[...]

The Polycom DMA System MIB Polycom DMA System SNMP Su pport Polycom, Inc. 469 stCsIntMSADCac hingServer OBJ ECT-TYPE SYNTAX DisplayString MAX-ACCESS read-only STATUS current DESCRIPTION “Name of serv er performing AD caching.” ::= { stCsI ntDirSvcMSActi veDirectory 4 } -- dma.2.2.4.1.2. 1.1.5 stCsIntMSADCon nectionSecure OBJE CT-TYPE SYNTAX Tru[...]

DMA Operations Guide The Polycom DMA System MIB 470 Polycom, Inc. -- dma.2.2.4.1.2. 2.1.2 stCsIntMSExchS ubscriptionSta tus OBJECT-TYPE SYNTAX INTEGER { unknown(1), unavailable(2 ), error(3), di sabled(4), ignoredNoEnte rpriseDirector y(5), ignoredMa ilboxNotFound( 6), authFailed(7), subscriptionP ending(8), pro cessingOk(9) } MAX-ACCESS read-only [...]

The Polycom DMA System MIB Polycom DMA System SNMP Su pport Polycom, Inc. 471 -- dma.2.2.4.1.2. 3.1 stCsIntSiteTop oPolycomCMA OB JECT-IDENTITY STATUS current DESCRIPTION “Status for P olycom CMA sys tem integration .” ::= { stCsI ntSiteTopology 1 } -- dma.2.2.4.1.2. 3.1.1 stCsIntPlcmCMA Enabled OBJECT -TYPE SYNTAX TruthValue MAX-ACCESS read-on[...]

DMA Operations Guide The Polycom DMA System MIB 472 Polycom, Inc. stCsIntPlcmCMA Sites OBJECT-T YPE SYNTAX Unsigned32 MAX-ACCESS read-only STATUS current DESCRIPTION “Number of si tes provided b y the CMA syste m.” ::= { stCsI ntSiteTopoPoly comCMA 6 } -- dma.2.2.4.1.2. 3.1.7 stCsIntPlcmCMA SiteLinks OBJECT-T YPE SYNTAX Unsigned32 MAX-ACCESS re[...]

The Polycom DMA System MIB Polycom DMA System SNMP Su pport Polycom, Inc. 473 stCsDevices OB JECT-IDENTITY STATUS current DESCRIPTION “Status for d evices connect ing to the DMA call server.” ::= { stCal lserver 2 } -- dma.2.2.4.2.1 stCsConfMgrMCU s OBJECT-IDENT ITY STATUS current DESCRIPTION “Status for M CUs connecting to the DMA cal l serv[...]

DMA Operations Guide The Polycom DMA System MIB 474 Polycom, Inc. -- dma.2.2.4.2.1. 2.1.2 stCsCMMCUName OBJ ECT-TYPE SYNTAX GeneralString MAX-ACCESS read-only STATUS current DESCRIPTION “Name of the MCU.” ::= { stCsC onfMgrMCUsEntr y 2 } -- DMA USAGE -- dma.2.3 dmaUsage OBJEC T-IDENTITY STATUS current DESCRIPTION “Contains usa ge data for th [...]

The Polycom DMA System MIB Polycom DMA System SNMP Su pport Polycom, Inc. 475 STATUS current DESCRIPTION “An entry in useCHMaxPartsL ast60MinutesTab le.” INDEX { useCHMaxPar ts60MinIndex } ::= { useCH MaxPartsLast60 MinutesTable 1 } UseCHMaxPartsL ast60MinutesEn try ::= SEQUENCE { useCHMaxPar ts60MinIndex Unsigned32, useCHMaxPar ts60MinCluster [...]

DMA Operations Guide The Polycom DMA System MIB 476 Polycom, Inc. SYNTAX Unsigned32 MAX-ACCESS read-only STATUS current DESCRIPTION “Maxmimum num ber of concurr ent ad-hoc call s recorded on the cluster during the specified one -minute interv al.” ::= { useCH MaxPartsLast60 MinutesEntry 5 } -- dma.2.3.1.1.2. 1.6 useCHMaxParts6 0MinMaxPCOCall s [...]

The Polycom DMA System MIB Polycom DMA System SNMP Su pport Polycom, Inc. 477 } -- dma.2.3.1.1.4. 1.1 useCHMaxParts2 4HrIndex OBJEC T-TYPE SYNTAX Unsigned32 MAX-ACCESS not-accessibl e STATUS current DESCRIPTION “useCHMaxPart sLast24HoursTa ble index.” ::= { useCH MaxPartsLast24 HoursEntry 1 } -- dma.2.3.1.1.4. 1.2 useCHMaxParts2 4HrClusterName [...]

DMA Operations Guide The Polycom DMA System MIB 478 Polycom, Inc. the cluster d uring the spec ified one-hour interval.” ::= { useCH MaxPartsLast24 HoursEntry 6 } -- dma.2.3.1.1.5 useCHMaxPartsL ast180DaysCoun t OBJECT-TYPE SYNTAX Unsigned32 MAX-ACCESS read-only STATUS current DESCRIPTION “Number of in dexed entries in useCHMaxPart sLast180Days[...]

The Polycom DMA System MIB Polycom DMA System SNMP Su pport Polycom, Inc. 479 MAX-ACCESS read-only STATUS current DESCRIPTION “Cluster in w hich the parti cipant count en try was record ed.” ::= { useCH MaxPartsLast18 0DaysEntry 2 } -- dma.2.3.1.1.6. 1.3 useCHMaxParts1 80DaysTimestam p OBJECT-TYPE SYNTAX DateAndTime MAX-ACCESS read-only STATUS [...]

DMA Operations Guide The Polycom DMA System MIB 480 Polycom, Inc. ::= { useCu rrentConferenc es 1 } -- dma.2.3.2.1.1 useConfMgrUsag eCount OBJECT-TYPE SYNTAX Unsigned32 MAX-ACCESS read-only STATUS current DESCRIPTION “Number of in dexed entries in useConfMgrUs ageTable.” ::= { useCu rrentConfsConf ManagerUsage 1 } -- dma.2.3.2.1.2 useConfMgrUsa[...]

The Polycom DMA System MIB Polycom DMA System SNMP Su pport Polycom, Inc. 481 useCMUsageClus terName OBJECT -TYPE SYNTAX DisplayString MAX-ACCESS read-only STATUS current DESCRIPTION “Name of the cluster in whi ch the usage da ta was recorde d.” ::= { useCo nfMgrUsageEntr y 2 } -- dma.2.3.2.1.2. 1.3 useCMUsageActi veConfs OBJECT -TYPE SYNTAX Un[...]

DMA Operations Guide The Polycom DMA System MIB 482 Polycom, Inc. MAX-ACCESS read-only STATUS current DESCRIPTION “Number of vo ice ports used in the cluster .” ::= { useCo nfMgrUsageEntr y 8 } -- dma.2.3.2.1.2. 1.9 useCMUsageLoca lUsers OBJECT-TYPE SYNTAX Unsigned32 MAX-ACCESS read-only STATUS current DESCRIPTION “Number of lo cal users in t[...]

The Polycom DMA System MIB Polycom DMA System SNMP Su pport Polycom, Inc. 483 useDevRegistra tionsEntry OBJ ECT-TYPE SYNTAX UseDevRegistr ationsEntry MAX-ACCESS not-accessibl e STATUS current DESCRIPTION “An entry in useDevRegistra tionsTable.” INDEX { useDevRegIn dex } ::= { useDe vRegistrations Table 1 } UseDevRegistra tionsEntry ::= SEQUENCE[...]

DMA Operations Guide The Polycom DMA System MIB 484 Polycom, Inc. useDevRegFaile dEndpointRegLa st24Hours OBJE CT-TYPE SYNTAX Unsigned32 MAX-ACCESS read-only STATUS current DESCRIPTIO N “Number of r egistration at tempts that r esulted in fai lure over the last 24 hours, as determined by retained regi stration histor y.” ::= { useDe vRegistrati[...]

The Polycom DMA System MIB Polycom DMA System SNMP Su pport Polycom, Inc. 485 alActAlertI ndex U nsigned32, alActAlertI D G eneralString, alActAlertT imestamp D ateAndTime, alActAlertC ode U nsigned32, alActAlertS everity I NTEGER, alActAlertD escription O CTET STRING } -- dma.2.4.1.2.1. 1 alActAlertInde x OBJECT-TYPE SYNTAX Unsigned32 MAX-ACCESS n[...]

DMA Operations Guide The Polycom DMA System MIB 486 Polycom, Inc. alActAlertDesc ription OBJECT -TYPE SYNTAX OCTET STRING MAX-ACCESS read-only STATUS current DESCRIPTION “Text of the alert message. ” ::= { alAct iveAlertsEntry 6 } -- DMA NOTIFICATIONS -- dma.2.5 dmaNotificatio ns OBJECT-IDENTITY STATUS current DESCRIPTION “DMA alert no tifica[...]

The Polycom DMA System MIB Polycom DMA System SNMP Su pport Polycom, Inc. 487 STATUS current DESCRIPTION “Severity of the alert.” ::= { ntfOb jects 4 } -- dma.2.5.1.5 ntfObjAlertDes cription OBJEC T-TYPE SYNTAX OCTET STRING MAX-ACCESS accessible-fo r-notify STATUS current DESCRIPTION “Text of the alert message. ” ::= { ntfOb jects 5 } -- dm[...]

DMA Operations Guide The Polycom DMA System MIB 488 Polycom, Inc. ::= { ntfAl ertNotificatio nObjects 1002 } -- dma.2.5.2.0.10 03 ntfAlertCluste rOrphan NOTIFI CATION-TYPE OBJECTS { ntfObjAl ertID, ntfObjAl ertTimestamp, ntfObjAl ertCode, ntfObjAl ertSeverity, ntfObjAl ertDescription } STATUS current DESCRIPTION “A cluster’s replication li nk i[...]

The Polycom DMA System MIB Polycom DMA System SNMP Su pport Polycom, Inc. 489 ntfObjAl ertTimestamp, ntfObjAl ertCode, ntfObjAl ertSeverity, ntfObjAl ertDescription } STATUS current DESCRIPTION “A territory with b oth a primary and backup cluster c onfigured is ina ctive because neither clust er is in a via ble state.” ::= { ntfAl ertNotificati[...]

DMA Operations Guide The Polycom DMA System MIB 490 Polycom, Inc. STATUS current DESCRIPTION “ A territory wit h a primary and b ackup cluster c onfigured is cur rently running on its backup cl uster.” ::= { ntfAl ertNotificatio nObjects 1104 } -- dma.2.5.2.0.20 01 ntfAlertCMAUse r NOTIFICATION -TYPE OBJECTS { ntfObjAl ertID, ntfObjAl ertTimest[...]

The Polycom DMA System MIB Polycom DMA System SNMP Su pport Polycom, Inc. 491 -- dma.2.5.2.0.21 02 ntfAlertEntDir NoConfRooms NO TIFICATION-TYP E OBJECTS { ntfObjAl ertID, ntfObjAl ertTimestamp, ntfObjAl ertCode, ntfObjAl ertSeverity, ntfObjAl ertDescription } STATUS current DESCRIPTION “After su ccessfully updati ng user and group data from the [...]

DMA Operations Guide The Polycom DMA System MIB 492 Polycom, Inc. { ntfObjAl ertID, ntfObjAl ertTimestamp, ntfObjAl ertCode, ntfObjAl ertSeverity, ntfObjAl ertDescription } STATUS current DESCRIPTION “ The user and gro up data cache ca nnot be updated from the Active Directory server because the p rimary cluster for the respo nsible territo ry is[...]

The Polycom DMA System MIB Polycom DMA System SNMP Su pport Polycom, Inc. 493 ntfObjAl ertSeverity, ntfObjAl ertDescription } STATUS current DESCRIPTION “The primary cluster servic ing the territ ory responsibl e for Exchange int egration is not in a viab le state; the backup cluster is currently a ssuming this duty. ” ::= { ntfAl ertNotificati[...]

DMA Operations Guide The Polycom DMA System MIB 494 Polycom, Inc. STATUS current DESCRIPTIO N “No signalin g interface is enabled for the cluster; c alls to the clust er cannot be processed.” ::= { ntfAl ertNotificatio nObjects 3001 } -- dma.2.5.2.0.31 01 ntfAlertCertEx pired NOTIFICA TION-TYPE OBJECTS { ntfObjAl ertID, ntfObjAl ertTimestamp, n[...]

The Polycom DMA System MIB Polycom DMA System SNMP Su pport Polycom, Inc. 495 { ntfObjAl ertID, ntfObjAl ertTimestamp, ntfObjAl ertCode, ntfObjAl ertSeverity, ntfObjAl ertDescription } STATUS current DESCRIPTION “One or more CA certificate s on the cluste r has expired. ” ::= { ntfAl ertNotificatio nObjects 3104 } -- dma.2.5.2.0.31 05 ntfAlertC[...]

DMA Operations Guide The Polycom DMA System MIB 496 Polycom, Inc. DESCRIPTION “An invalid l icense key is installed on th e cluster.” ::= { ntfAl ertNotificatio nObjects 3202 } -- dma.2.5.2.0.33 01 ntfAlertNetwor kSingleNodeDet ected NOTIFICA TION-TYPE OBJECTS { ntfObjAl ertID, ntfObjAl ertTimestamp, ntfObjAl ertCode, ntfObjAl ertSeverity, ntfO[...]

The Polycom DMA System MIB Polycom DMA System SNMP Su pport Polycom, Inc. 497 { ntfObjAl ertID, ntfObjAl ertTimestamp, ntfObjAl ertCode, ntfObjAl ertSeverity, ntfObjAl ertDescription } STATUS current DESCRIPTION “The public m anagement (or combined) netwo rk interface h as a problem.” ::= { ntfAl ertNotificatio nObjects 3304 } -- dma.2.5.2.0.33[...]

DMA Operations Guide The Polycom DMA System MIB 498 Polycom, Inc. DESCRIPTION “The age of o lder log archi ves on the serv er is approach ing the configured retention period and wi ll be subject to purging.” ::= { ntfAl ertNotificatio nObjects 3402 } -- dma.2.5.2.0.34 03 ntfAlertResour ceLogsExceedLi mit NOTIFICATION-T YPE OBJECTS { ntfObjAl er[...]

The Polycom DMA System MIB Polycom DMA System SNMP Su pport Polycom, Inc. 499 -- dma.2.5.2.0.34 06 ntfAlertResour ceCPUOver75Per cent NOTIFICAT ION-TYPE OBJECTS { ntfObjAl ertID, ntfObjAl ertTimestamp, ntfObjAl ertCode, ntfObjAl ertSeverity, ntfObjAl ertDescription } STATUS current DESCRIPTION “The server’s CPU usage is exceptionally h igh.” [...]

DMA Operations Guide The Polycom DMA System MIB 500 Polycom, Inc. ntfObjAl ertDescription } STATUS current DESCRIPTION “The server h as never compl eted a full sys tem scan.” ::= { ntfAl ertNotificatio nObjects 3503 } -- dma.2.5.2.0.36 01 ntfAlertDataSy ncVersion NOTIFICA TION-TYPE OBJECTS { ntfObjAl ertID, ntfObjAl ertTimestamp, ntfObjAl ertCo[...]

The Polycom DMA System MIB Polycom DMA System SNMP Su pport Polycom, Inc. 501 -- dma.2.5.2.0.36 04 ntfAlertDataSy ncADConfRooms NOTI FICATION-TYPE OBJECTS { ntfObjAl ertID, ntfObjAl ertTimestamp, ntfObjAl ertCode, ntfObjAl ertSeverity, ntfObjAl ertDescription } STATUS current DESCRIPTION “The cluster’ s servers have different coun ts of enterpr[...]

DMA Operations Guide The Polycom DMA System MIB 502 Polycom, Inc. ntfObjAl ertDescription } STATUS current DESCRIPTION “An MCU is in the busied-ou t state.” ::= { ntfAl ertNotificatio nObjects 4001 } -- dma.2.5.2.0.40 02 ntfAlertMCUOut OfService NOTIFICA TION-TYPE OBJECTS { ntfObjAl ertID, ntfObjAl ertTimestamp, ntfObjAl ertCode, ntfObjAl ertSe[...]

The Polycom DMA System MIB Polycom DMA System SNMP Su pport Polycom, Inc. 503 -- dma.2.5.2.0.60 01 ntfAlertConfMg rNoTerritories NOTIFICATION- TYPE OBJECTS { ntfObjAl ertID, ntfObjAl ertTimestamp, ntfObjAl ertCode, ntfObjAl ertSeverity, ntfObjAl ertDescription } STATUS current DESCRIPTION “No territori es are configu red to host con ference rooms[...]

DMA Operations Guide The Polycom DMA System MIB 504 Polycom, Inc. -- dmaConfi g -- cfgId entity -- cf gProductInfo cfgProdInfoMa nufacturer, cfgProdInfoMo del, -- cfgProdInfoHa rdwareInfo cfgProdInf oHWModel, cfgProdInf oHWSerialNumbe r, -- cfgProdInfoSo ftwareInfo cfgProdInf oSWVersion, -- cfgProdInf oSWExtendedVer sion cfgProd InfoSWExtVerPl atfo[...]

The Polycom DMA System MIB Polycom DMA System SNMP Su pport Polycom, Inc. 505 cfgC sIntMSExchUser Id, -- cfgCsIntSi teTopology -- cfgCsIn tSiteTopoPolyc omCMA cfgC sIntPlcmCMAEna bled, cfgC sIntPlcmCMASer verAddress, cfgC sIntPlcmCMAUse rId, -- cfgCsIntNe twork -- cfgCsIn tNetBandwidthM anagement -- cfgC sIntNetBWMgmtJ uniperSRC c fgCsIntJuniper SR[...]

DMA Operations Guide The Polycom DMA System MIB 506 Polycom, Inc. -- stSystemIn foEntry -- stSysIn foIndex stSysIn foHostName, stSysIn foSystemDate, stSysIn foUptime, stSysIn foTimeSource, -- st Network -- stNetClusterA ffiliationTabl e -- stNetClust erAffiliationE ntry -- stNetCl usterAffilInde x stNetCl usterAffilHost Name, stNetCl usterAffilClus[...]

The Polycom DMA System MIB Polycom DMA System SNMP Su pport Polycom, Inc. 507 stRsrcM emUsageBuffers AndCache, stRsrcM emUsageUsed, stRsrcM emUsageFree, -- stRsrcSwapSpa ceTable -- stRsrcSwap SpaceEntry -- stRsrcS wapIndex stRsrcS wapHostName, stRsrcS wapTotal, stRsrcS wapUsed, -- stRsrcDiskSpa ceTable -- stRsrcDisk SpaceEntry -- stRsrcD iskIndex s[...]

DMA Operations Guide The Polycom DMA System MIB 508 Polycom, Inc. stMCUVo xUsageDMAUsed, -- st MCUsPerCluster stMCUsPerClus terCount, -- stMCUPCConnec tionStatusTabl e -- stMCUPCCon nectionStatusE ntry -- stMCUPC ConnStIndex stMCUPC ConnStName, stMCUPC ConnStClusterN ame, stMCUPC ConnStConnecti onStatus, -- stMCUPCReliab ilityStatsTabl e -- stMCUPC[...]

The Polycom DMA System MIB Polycom DMA System SNMP Su pport Polycom, Inc. 509 stCs IntMSExchEnabl ed, stCs IntMSExchSubsc riptionStatus, stCs IntMSExchInteg ratingCluster, stCs IntMSExchInteg ratingServer, stCs IntMSExchMailb ox, stCs IntMSExchMeeti ngsToday, -- stCsIntSit eTopology -- stCsInt SiteTopoPolyco mCMA stCs IntPlcmCMAEnab led, stCs IntPl[...]

DMA Operations Guide The Polycom DMA System MIB 510 Polycom, Inc. -- useCHMaxPa rtsLast24Hours Entry -- useCHMa xParts24HrInde x useCHMa xParts24HrClus terName, useCHMa xParts24HrTime stamp, useCHMa xParts24HrMaxS imultaneousCall s, useCHMa xParts24HrMaxA dHocCalls, useCHMa xParts24HrMaxP COCalls, useCHMaxParts Last180DaysCou nt, -- useCHMaxParts L[...]

The Polycom DMA System MIB Polycom DMA System SNMP Su pport Polycom, Inc. 511 -- dmaAlert s -- alAct iveAlerts al ActiveAlertsCo unt, -- al ActiveAlertsTa ble -- alActiveAlert sEntry -- alActAlert Index alActAlert ID, alActAlert Timestamp, alActAlert Code, alActAlert Severity, alActAlert Description } STATUS current DESCRIPTION “Conformance group[...]

DMA Operations Guide The Polycom DMA System MIB 512 Polycom, Inc. ntfAlertClust erUnreachable, ntfAlertClust erPendingRepli cation, ntfAlertTerri toryNotActiveB othClustersNotI nService, ntfAlertTerri toryNotActiveC lusterNotInServ ice, ntfAlertTerri toryNoClusters Assigned, ntfAlertTerri toryPrimaryClu sterNotInServic e, ntfAlertCMAUs er, ntfAlert[...]

The Polycom DMA System MIB Polycom DMA System SNMP Su pport Polycom, Inc. 513 ntfAlertConfM grNoTerritorie s, ntfAlertCallS erverRegistrat ionDataIncomple te } STATUS current DESCRIPTION “Conformance group for aler t notifications .” ::= { dmaCo nformanceNotif ications 2 } -- .2.10 dmaCompliance MOD ULE-COMPLIANCE STATUS current DESCRIPTION “[...]

DMA Operations Guide The Polycom DMA System MIB 514 Polycom, Inc.[...]

Polycom, Inc. 515 Index A access, system interface 8 account lockout configuration 57 activation keys 67 active calls li st 75 Active Directory 30 , 147 integration procedure 153 integration report 394 queries 160 settings 149 add alias dialog 242 add conference templates dialog 184 add device authentication dial og 246 add direct dial virtual entr[...]

DMA Operations Guide 516 Polycom, Inc. CMA system integration 169 , 171 CMA system page, Polycom 170 commands, system monitoring 359 conference cascading 182 history 386 IVR service 181 settings 177 conference manager overview 1 setup 177 conference passcodes adding 158 editing 302 enterpri se error s report 400 enterpri se users 158 export errors [...]

Index Polycom, Inc. 517 enterpri se passcod e errors report 400 enterpri se passcod es export errors data 402 entry queue, direct dial virtual add 206 entry queue, direct virtual edit 207 entry queue, virtual 204 add 205 edit 207 errors conference room 398 enterpri se passcod e 400 Exchange Server integration 164 integration procedure 167 exclusion[...]

DMA Operations Guide 518 Polycom, Inc. L layout, video frame 201 LDAP 30 , 147 , 149 , 153 leave CMA 172 license the system 24 licenses open source software 12 system 67 local cluster configuration 71 logging configuration 70 login banner 58 login failure, settings 57 login policy settings 55 login sessions 324 login sessions, settings 56 logs, sys[...]

Index Polycom, Inc. 519 change dialog 325 permissions, user 292 ping command 359 Polycom CMA system integration 169 procedures 172 Polycom CMA system page 170 Polycom Conferencing meetings 164 pool orders, MCU add 143 edit 144 list 141 procedures 145 pools, MCU add 139 edit 139 list 137 procedures 140 port usage 6 postliminary scripts, sample 236 p[...]

DMA Operations Guide 520 Polycom, Inc. system 33 select layout dialog 201 server adding 377 , 378 , 379 replacing 380 settings 61 session and resource controller (SRC) 173 session configuration 56 sessions, login 324 settings Active Directory integration 149 calendaring 166 cluster 61 conference 177 history retention 261 logging 70 network 62 signa[...]

Index Polycom, Inc. 521 reports 38 3 security 33 testing 31 time 66 views 8 workin g in 7 T templates, conference about 179 add dialog 184 assigning to enterprise groups 322 cascading 182 edit dialog 193 IVR service 181 list 183 priority 181 procedures 202 setting up 31 types of 179 video frame layout 201 territory add 283 edit 284 list 282 testing[...]

DMA Operations Guide 522 Polycom, Inc.[...]