Polycom HDX manual

Ve r s i o n 3 . 0 . 3 | October 2011 | 3725-23978-010/A User’ s Guide for Polycom ® HDX ® Room Systems[...]

© 2011 Polycom, Inc. All rights reserved. Polycom, Inc. 4750 Willow Road Pleasanton, CA 94588-2708 USA No part of this document may be reproduced or transmitted i n any form or by any means, electronic or mechanical, for any purpose, without the expr ess written pe rmission of Polycom, Inc. Under the law, reproducing includes translating into a no[...]

Polycom, Inc. iii Contents Using the Remote Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Powering the System On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Power On Self Test (POST) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Calling a[...]

User’ s Guide for Polycom HDX Room Systems iv Polycom, Inc. Polycom HDX 9004, Polycom HDX 9002, and Polycom HDX 9001systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Showing Content from a Document Camera, VCR, or DVD Player . . 21 Showing Content with Polycom People on Content™ . . . . . . . . . . . . . 22 Using the Po[...]

Polycom, Inc. 1 User’ s Guide for Polycom ® HDX ® Room Systems V ersion 3.0.3 This guide includes overvi ew informat ion that you might find helpful when you’re just starting to learn about video conferencing or when you have experience, but you need a quick refresher. This guide covers inst ructions for the foll owing models: Polycom® HDX®[...]

User’ s Guide for Polycom HDX Room Systems 2 Polycom, Inc. Using the Remote Control You use the remote control to place calls, adjust the volume, navigate screens, and select options. Select a f ar-site camera or video source Access onscreen help; see system status in a call Increase or decrease the sound you hear from the far sites Select a near[...]

User’ s Guide for Polycom HDX Room Systems Polycom, Inc. 3 Powering the System On and Of f T o power on the Polycom HDX sy stem, do one of the following: • Press the power button on the remote contr ol. • Press the power switch on the fr ont of the system. The Polycom splash scree n is displayed within abo ut 10 seconds. T o power o ff the Po[...]

User’ s Guide for Polycom HDX Room Systems 4 Polycom, Inc. Placing a Call You can use your system to place a video call in any of these way s: • Entering a name or number on the Place a Call screen. • Choosing a site from: — Recent Calls list — Favorites screen — Speed Dial — Directory • Calling into a scheduled meeting from the Cal[...]

User’ s Guide for Polycom HDX Room Systems Polycom, Inc. 5 —E x t e n s i o n – If you need to dial an extension (E.164 address), enter the extension in the second entry field. If your system is not configured with a second entry field, you can enter the extension when the gateway prompts you. You can also specify characters in the dial strin[...]

User’ s Guide for Polycom HDX Room Systems 6 Polycom, Inc. Calling a Speed Dial Entr y Your system administrator might have configured Speed Dial buttons on the Home screen. T o place a call to a Speed Dial entr y: 1 Highlight the speed dial entry you want to call on the Home screen. 2 Press Call to place the call. Contact your administrator for [...]

User’ s Guide for Polycom HDX Room Systems Polycom, Inc. 7 For more information about the Micros oft Exchange Server and the P olycom Conferencing Add-In for Microsoft Outlook, refer to Using Polycom Conferencing for Microsoft Outlook on page 38 . Ending a Call T o hang up from a call: 1 Press Hang Up on the remote control. 2 If prompted, confirm[...]

User’ s Guide for Polycom HDX Room Systems 8 Polycom, Inc. Par ticipating in an Encr ypted Call If encryption is enabled on the system, a locked padlock icon appear s on the monitor when a call is encryp ted . If a call is unencrypted, an unlock ed padlock appears on the monitor. • If you are in a point-to-point call or a multipoint call hosted[...]

User’ s Guide for Polycom HDX Room Systems Polycom, Inc. 9 on your system, the far end must support encryption or the call will not be completed. To avoid s ecurity risks, Po lycom recommends that all participants communicate the state of their padlock icons verbally at the beginning of a call. Controlling What Y ou See Selecting and Adjusting a [...]

User’ s Guide for Polycom HDX Room Systems 10 Polycom, Inc. T o adjust a Polycom EagleEye HD, Polyco m EagleEye II, Polycom EagleEye 1080, Polycom EagleEye III, or Polycom EagleE ye Director camera us ing the remote control: 1 Select either a near-site or far-site video source to contr ol. During a multipoint call being hosted by a system in the [...]

User’ s Guide for Polycom HDX Room Systems Polycom, Inc. 11 T o open or clo se the privacy shutter on the Po lycom EagleEye View camera: >> Move the slider to the right to close th e privacy shutter, or to the left to open it. You can still make and receive calls when the shutter is closed, but the people at the far site cannot see you. Sta[...]

User’ s Guide for Polycom HDX Room Systems 12 Polycom, Inc. Setting and Using Camera Presets Camera presets are stored camera positi ons that you can create ahead of time or during a call. Presets allow you to: • Quickly point a camera at pre-defined locat ions in a room. • Select a video source such as a VC R or DVD player, a document camera[...]

User’ s Guide for Polycom HDX Room Systems Polycom, Inc. 13 T o delete all presets: 1 If you are in a call, press Near , and then choose a near-site video source. 2 Press Preset on the remote control. 3 Press and hold Delete to del ete all presets. Switching Between Full-Screen Video and the Home Screen When the call connects, the system automati[...]

User’ s Guide for Polycom HDX Room Systems 14 Polycom, Inc. During calls using Du al Monitor Emulat ion without content, you can press the Display button on the remote control to scroll through the following screen layouts: The last layout viewed is used fo r the next call. 1 Near and far sites, same size, side by side 2 F ar site big, near site [...]

User’ s Guide for Polycom HDX Room Systems Polycom, Inc. 15 During calls using Dual Monitor Emu lat ion with content, you can press the Display button on the remote control to scroll through the following screen layouts: Showing, Moving, and T ur ning Of f the PIP Your system might be configured to display a Pictu re-in-Picture (P IP) window. Dur[...]

User’ s Guide for Polycom HDX Room Systems 16 Polycom, Inc. T o show , move, or turn of f the PIP during a call: • Press Display on the remote control to display the PIP on screen. • While the PIP has a yellow border, press Display repeatedly to move it to different corners of the screen. • After a brie f pause, t he PIP bo rder turns blue.[...]

User’ s Guide for Polycom HDX Room Systems Polycom, Inc. 17 Controlling What Y ou Hear Adjusting V olume You can raise or lower the volume of the meeting. Changing the volume affects only the sound you hear at your site. T o adjust the volume: • Press Volume on the remote control. • Press and hold Volume on the remote control to quickly incre[...]

User’ s Guide for Polycom HDX Room Systems 18 Polycom, Inc. Enjoying Stereo Audio in Video Calls If your video conferencing room is configured to use stereo so und, the left and right microphone inputs are configured du ring system setup. It is important that you do not move the microphones as this might detract from the stereo audio experience. [...]

User’ s Guide for Polycom HDX Room Systems Polycom, Inc. 19 T o install People+Content IP on a computer: 1 On a computer with a Microsoft® Windows XP, Windows Vista, or Windows 7 operating system, open a web browser and go to www.polycom.com/ppcip . 2 Download and install the People+Content IP software. T o st ar t showi ng content: 1 On the com[...]

User’ s Guide for Polycom HDX Room Systems 20 Polycom, Inc. Polycom HDX 9004, Po lycom HDX 9002, and Polycom HDX 9001systems T o st ar t sh owing content: 1 Make sure the computer is powered on and conne cted to the Polycom HDX system. Polycom HDX 9004: You can connect a co mputer to video input 4 or 5. When you connect to video input 4, yo u can[...]

User’ s Guide for Polycom HDX Room Systems Polycom, Inc. 21 2 Press Content on the remote control or press Camera and select the computer input. Audio from the content input is muted unless the content input is selected as a video source. T o stop showing co ntent: >> Press Content on the remote control or press Camera and deselect the comp[...]

User’ s Guide for Polycom HDX Room Systems 22 Polycom, Inc. Showing Content with Polycom People on Content™ The Polycom People on Content™ feature allows you to show yourself on top of content that you are sharing. The effe ct is similar to a weather newscast on television. Contact your administrator for information about enabling or configur[...]

User’ s Guide for Polycom HDX Room Systems Polycom, Inc. 23 Using the Polycom UC Board By using the Polycom UC Board™ styl us and receiver with a USB hub and either a standard whiteboard and proj ector or dual-monitor setup, you can show and annotate content in real time from selected Polycom HDX systems. Integration with HDX system softwar e m[...]

User’ s Guide for Polycom HDX Room Systems 24 Polycom, Inc. Sites that you have added are stored on your Polycom HDX system as Favorites. You can remove or edit Favori tes. You can also assign Favorites to groups to more easily find them. Ever y one at your site who uses the system can use the entries you create, an d you can use the entries crea[...]

User’ s Guide for Polycom HDX Room Systems Polycom, Inc. 25 Adding, Editing, and Deleting Favorites You can create Contacts and groups and save them in the Polycom HDX system directory. Any changes appear in Favorites. T o add a Contact to Favorites: 1 Press Directory on the remote control and open the Favorites group, or go to the Favorite s scr[...]

User’ s Guide for Polycom HDX Room Systems 26 Polycom, Inc. 5 Edit the information as needed. 6 Select Save to save your changes. T o delete an entr y: You can delete any contact that wa s created locall y. 1 Press Directory on the remote control and open the Favorites group, or go to the Favorite s screen. 2 Open the Favorites group that contain[...]

User’ s Guide for Polycom HDX Room Systems Polycom, Inc. 27 T o add a contact to Favorites fr om the Recent Calls screen: 1 Go to the Recent Calls screen. 2 Highlight the entry. 3 Choose Options > Add t o Favorites . Director y Groups Grouping contacts can make them ea sier to find. Polycom HDX systems support global groups and Favorites group[...]

User’ s Guide for Polycom HDX Room Systems 28 Polycom, Inc. T o delete a group from Fav orites: 1 From the Favorites or Directory screen, highlight the group name. 2 Press on the remote control or select Optio ns > Delete Group . T o view or call a group: From the Favorites screen or Directory screen, highlight the group name, then do one of t[...]

User’ s Guide for Polycom HDX Room Systems Polycom, Inc. 29 Contacts with Presence If your system is automatically prov isioned and registered to a g lobal directory server, your Favorites might include default LDAP group members and up to 200 global Contacts stored by the presence service. If the system is registered with a glob al directory, yo[...]

User’ s Guide for Polycom HDX Room Systems 30 Polycom, Inc. Placing a Multipoint Call How you place a multipoint call depe nds on whether you’re using a Polycom HDX system with multipoint capabilities or a bridge such as the Poly com MGC or Polycom RMX conference platfo rm. The num ber of sites allowed in the call is determined by the capabilit[...]

User’ s Guide for Polycom HDX Room Systems Polycom, Inc. 31 Passwords for Multipoint Calls You might be required to enter a meetin g password to join a multipoint call . And you can require that far site s enter a meeting password, to prevent unauthorized participants from joining mult ipoint calls hosted by your HDX system. T o enter a meeting p[...]

User’ s Guide for Polycom HDX Room Systems 32 Polycom, Inc. call. To find out more about these modes, please talk to th e administrator of your Polycom HDX system. The following table descr ibes the different multipoint viewing modes when an HDX syste m is hosting the multipoint call. Setting Description Video images from multiple sites can be au[...]

User’ s Guide for Polycom HDX Room Systems Polycom, Inc. 33 Using Chair Control for Multipoint Calls During some multipoint call s, you can use chair control to manage the video. In this type of call, the chair controller can choose the site whose video is sent to other sites in the conference. The chai r controller can also disconnect a site or [...]

User’ s Guide for Polycom HDX Room Systems 34 Polycom, Inc. 4 Select a site from the list, and then use the controls in th e web interface to perform one of these actions: Changing the W ay Calls Are Answered Te m p o r a r i l y R e f u s i n g C a l l s If your system administrat or has allowe d acces s to the Availability Control, you can auto[...]

User’ s Guide for Polycom HDX Room Systems Polycom, Inc. 35 Answering Video Calls Automatically If your system administrator has allowed access to user settings, you can specify whether to answ er video calls automatically or to have the system announce incoming video calls and wa it for you to answer manually. T o automatically answer video call[...]

User’ s Guide for Polycom HDX Room Systems 36 Polycom, Inc. Allowing Video Display on the W eb If your system administrator has allowed access to user settings, you can choose whether to allow viewing of the room where the syste m is located or video of calls in which the system pa rticipates. You would use the Polycom HDX web interface’s Web D[...]

User’ s Guide for Polycom HDX Room Systems Polycom, Inc. 37 Using a Polycom SoundStatio n® IP 7000 Conference Phone with a Polycom HDX System When you connect a Polycom SoundStation® IP 7000 conference phone to a Polycom HDX system, the conference phone becomes another interface to dial audio or video calls. The conference phone operate s as a [...]

User’ s Guide for Polycom HDX Room Systems 38 Polycom, Inc. You can also adjust the volume usin g the volume buttons on the Polycom HDX system remote control. T o mute audio in a call using a connect ed SoundStation IP 7000 co nference phone: >> Press the Mute key on the conference phone. You can also mute the audio using the mute button on[...]

User’ s Guide for Polycom HDX Room Systems Polycom, Inc. 39 To view more information about a meet ing on the calendar, highlight it and press on the remote control. Depending on how your system is configured, private meeting detail s might not be visible, and you might see reminders displayed on the system a short time before each meeting. If you[...]

User’ s Guide for Polycom HDX Room Systems 40 Polycom, Inc. can populate groups created locally on a Polycom HDX system with existing Office Communicator or Microsoft Lync contacts, but those changes do not appear on any other device. T o ma nage your contacts using Of fice Co mmunicator or Microsoft Lync: 1 Log in to Office Communicator or Mi cr[...]

User’ s Guide for Polycom HDX Room Systems Polycom, Inc. 41 Multipoint Calls Using Centralized Conferencing Control Protocol (CCCP) If a Polycom HDX system is deployed in a Microsoft Lync Server 2010 environment and Centralized Conferen cing Control Protocol (CCCP) is enabled, you can place and participate in multipoint calls that are hosted by M[...]

User’ s Guide for Polycom HDX Room Systems 42 Polycom, Inc. Using A vaya Network Features with Video Calls Depending on how your system is configure d, you might be able to use Avaya® telephony network features such as call forwarding, transferring calls, and adding ad ditional site s in an audio-only conference. T o activate call for warding: 1[...]

User’ s Guide for Polycom HDX Room Systems Polycom, Inc. 43 T o add a system to a call: 1 While in a call, press on the Polycom system remote control to access the tone pad. 2 Press Select to activate flash hook. The fa r-site system is put on hold. 3 Wait for a dial tone, and then dial the extension of the system that you want to add to the call[...]

User’ s Guide for Polycom HDX Room Systems 44 Polycom, Inc. Displaying the Far Site’ s Name When the Call Connects If your system administrator has allowed access to user settings, you can specify whether to display the far site ’s name when the call connects and how long to leave the name on the screen. T o specify when to dis play the name [...]

User’ s Guide for Polycom HDX Room Systems Polycom, Inc. 45 T o tu rn backlight compensation on: 1 Select System from the Home screen. 2 Select User Setting s from the System screen. 3 Scroll to Backlight Compensation and press on the remote control to enable the option. 4 Press Home to save your change and return to the H ome screen. Polycom Sol[...]