Polycom Soundpoint IP 550 manual

June, 2014 Edition 1725-12500-001 Rev. E SIP 3.1 User Guide for the Polycom ® SoundPoint IP ® 550 Phone SIP 3.1[...]

Copyright© 2014, Polycom, Inc. All righ ts reserved. No p art of this document may be reprod uced, translated into another language or format, or transmitted in any form or by any mean s, electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. 6001 America Center Drive San Jose, CA 95002 USA Polycom®, th[...]

iii About This Guide Thank you for choosing the Polycom® SoundPoint IP 550, a full-duplex, hands-free SIP desktop phone. This unit provides business telephony features and functions such as multiple call appearances, call hold, transfer, and conference over an IP network. This guide includes overview information that you may find helpful when you [...]

User Guide SoundPoint IP 550 Phone iv[...]

v Contents About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii Changes to This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . –iii Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 0–v 1 Getting Started with Your Soun[...]

User Guide SoundPoint IP 550 Phone vi Adding Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–13 Editing Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–16 Deleting Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

Contents vii Presence Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5 Managing Buddies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–6 Integrating With Microsof t Live Communications Server 2005 . . . . 4–7 Restarting Your Phone . . . . . . . . . . . . [...]

User Guide SoundPoint IP 550 Phone viii[...]

1 - 1 1 Getting S tarted with Y our SoundPoint ® IP 550 Desktop Phone This chapter provides basi c installation ins tructions and informati on for obtaining the best performance with th e Polycom® SoundPoint IP 550 desktop phone. The SoundPoint IP 550 provides a powe rful, yet flexible IP communications solution, delivering excellent v oice quali[...]

User Guide SoundPoint IP 550 Phone 1 - 2 Parts List The following components are included in your SoundPoint IP 550 package: • Polycom SoundPoint IP 550 phone • handset and handset cord • Phone Base[...]

Getting Started with Y our SoundPoint ® IP 550 Desktop Phone 1 - 3 • Network / Power Cable • Quick Start Guide and registration card Check this list be fore installat ion to en sure that you have received each item. If you are missing any items, c ontact your system administrator. Assembling Y our SoundPoint ® IP 550 Desktop Phone This sectio[...]

User Guide SoundPoint IP 550 Phone 1 - 4 AC Power T o connect the AC power: 1. Connect the supplied network cable between the LAN jack on the phone and the LAN port on the wall or hub/switch device port. 2. Connect the DC plug on the power adapter to the DC 24V jack marked on the SoundPoint IP 550 phone or DCja ck marked on the SoundPoint IP 560 ph[...]

Getting Started with Y our SoundPoint ® IP 550 Desktop Phone 1 - 5 T o connect the PoE: • Plug the supplied network cable betw een the LAN jack on the phone and an available power and data port on the in-line power switch. Connecting the Handset and Optional Headset T o connect the handset and option al headset: 1. Connect the short straight end[...]

User Guide SoundPoint IP 550 Phone 1 - 6 2. Connect the headset (optional) to the headset jack on the back of the phone. Attaching the Base The phone base can be attached to the SoundPoint IP 550 in one of two ways: • As a desk mount • As a wall mount Handset Headset (optional) For information on supported headsets, go to www .polycom.com/suppo[...]

Getting Started with Y our SoundPoint ® IP 550 Desktop Phone 1 - 7 T o attach the base as a desk mount: 1. Place all cords in the recessed area above the modular jacks. 2. Align the two protrusions on the brac ket with their corresponding holes in the phone. 3. Snap them together to lock the base to the phone.[...]

User Guide SoundPoint IP 550 Phone 1 - 8 T o attach the base as a wall mount: 1. Place all cords in the recessed area above the modular jacks. 2. On the back of the phone, remove the key located behind the hookswitch and reposition it so that the end tab (at a 45 0 angle) is facing up. 3. With mounting tab of the bas e unit fa cing up, fasten the b[...]

Getting Started with Y our SoundPoint ® IP 550 Desktop Phone 1 - 9 Registering Y our SoundPoint ® IP 550 Desktop Phone Generally, your phone will be de ployed with multiple other phones. In this case, your system administrator wi ll configure the phone parameters beforehand, so that once it is set up, it will be r egistered and ready to use. If y[...]

User Guide SoundPoint IP 550 Phone 1 - 10 The features of your SoundPoint IP 550 phone are: Item Description 1 Message Wa iting Indicator Alert for voice and text (instant) messages. 2 Arrow Keys Scroll through displayed informa tion. Select a field of displayed data. Delete displayed data. 3 Feature Keys: Allow you to quickly a ccess important fea[...]

Getting Started with Y our SoundPoint ® IP 550 Desktop Phone 1 - 1 1 8 Volume Keys Adjusts the volume of the handset, headset, speaker , and ringer . 9 Dial Pad Provides the 10 digits, the alphab etic characters, and special characters available in context-sensitive applications. 10 Hold Holds an active call or resumes a held call. 1 1 S peaker Fo[...]

User Guide SoundPoint IP 550 Phone 1 - 12 Icons associated with the line keys appear on the graphic display and represent: Icon Description Registered line (solid) Registered shared line Unregistered line (outline) V oice mail/T ext messages S peed dial Ringing Call in progress with HD V oice Call in progress Call Forward Held/On Hold Line Do Not D[...]

Getting Started with Y our SoundPoint ® IP 550 Desktop Phone 1 - 13 Befor e Y ou Use Y our SoundPoint ® IP 550 Desktop Phone Using the Navigation Keys To help you navigate menus an d enter data, use these tips: • To scroll through lists, press or hold down or . • Press the * key to page up. Press the # key to page down. Use these shortcuts wh[...]

User Guide SoundPoint IP 550 Phone 1 - 14[...]

2 - 1 2 Customizing Y our SoundPoint ® IP 550 Desktop Phone You can customize your Polycom® So undPoint IP 550 desktop phone by adjusting settings such as: time and da te, display contrast, and r i ng type. You can add contacts to the phone’s directory manually or from call lists. You can handle incoming calls from differ ent contacts in differ[...]

User Guide SoundPoint IP 550 Phone 2 - 2 Configuring Basic Settings You can configure basic settings such as appearance of the time and date, display contrast, backlight intensity, hea dset memory mode, headset hookswitch selection, ring type, audible ringer, language support localization, background pattern and soft key la bel color through the ph[...]

Customizing Y our SoundPoint ® IP 550 Desktop Phone 2 - 3 5. Press the Select soft key to confirm your choice. 6. Press to return to the idle screen. Changing the Display Contrast T o adjust the contrast on the phone display: 1. Press . 2. Select Settings > Basic > Contrast . 3. Press the Up or Down soft keys, or the volume keys, to incr eas[...]

User Guide SoundPoint IP 550 Phone 2 - 4 The backlight automaticall y turns on with any button, soft key, hookswitch, USB, or telephony activity. After 20 se conds of inactivity, the backlight dims to its idle intens ity. T o modify the backli ght intensity: 1. Press . 2. Select Settings > Basic > Backlight Intensity . 3. Select Backlight On [...]

Customizing Y our SoundPoint ® IP 550 Desktop Phone 2 - 5 7. Select Maximum Intensity . 8. To increase or decrease the maximum backlight intensity on the phone’s display, press the Up or Down soft keys. To increase or decrease the maximu m backlight intensity on the expansion module, press the Up or Down soft ke ys on the expansion module. The b[...]

User Guide SoundPoint IP 550 Phone 2 - 6 4. Press to return to the idle screen. Repeat steps 1 to 4 and select Disabl ed to turn Headset Memory Mode off. T o activate Headset Memory Mode: >> Press twice. The flashing headset icon on the graphi c display or a flashing headset key indicates that the headset mode is activated. Pressing or the An[...]

Customizing Y our SoundPoint ® IP 550 Desktop Phone 2 - 7 Selecting the Corr ect Headse t for Electronic Hookswitch This feature allows you to answer your phone from your headset if you are using one. T o select a headset that s upports electronic hookswitch: 1. Press . 2. Select Settings > Basic > Preference s > Headset > Analog Heads[...]

User Guide SoundPoint IP 550 Phone 2 - 8 4. Scroll to select the desired ring type. To hear the selected ring type, press the Play soft key. 5. Press the Select soft key to change to the selected ring type. 6. Press to return to the idle screen. Changing the Language The SoundPoint IP 550 phone supports many languages. T o change the language: 1. P[...]

Customizing Y our SoundPoint ® IP 550 Desktop Phone 2 - 9 Japanese, Korean, Norwegian, Polish , Port uguese, Russ ian, Slovenian, Spanish, and Swedish. 4. Press the Select soft key to change to the highlighted language. Text that appears on the graphic displa y will change to the language of your choice. 5. Press to return to the idle screen. Chan[...]

User Guide SoundPoint IP 550 Phone 2 - 10 3. Scroll to highlight the background you want. 4. Press the Select soft key to change to the highlighted background. 5. Press to return to the idle screen. Muting the Microphone During a call, press . The Message Waiting Ind icator turns red and a microphone on the screen indicates that the other party (or[...]

Customizing Y our SoundPoint ® IP 550 Desktop Phone 2 - 1 1 Managing Call Lists Your phone maintains local lists of missed, received, and placed calls. Each list can contain up to 100 entries. Press followed by Call Lists > Missed Calls , Received Calls , or Placed Calls (shown below). Manage the call list by doing the following : • To edit t[...]

User Guide SoundPoint IP 550 Phone 2 - 12 Managing Contacts You can store a large number of contacts in your phone's directory. Contact your system administrator for the exact number. You can dial or search for a contact in this directory. You may be able to add, edit, and delete contacts. You may have read access to portions of your corporate[...]

Customizing Y our SoundPoint ® IP 550 Desktop Phone 2 - 13 Adding Contacts You can add contacts to your contact directory: • Manually • From a call list • From your corporate directory Adding Cont acts Manuall y T o add a contact to the local contact dir ectory manually: 1. Press . 2. Select Contact Dire ctory . 3. Press the More soft key. 4[...]

User Guide SoundPoint IP 550 Phone 2 - 14 7. (Optional.) Change the Speed Dial Index. It is automatically assigned to the next available inde x value. Valid speed dial index values are from 1 to 9999. If you enter a speed dial index that already, “Speed dial index already exists” appears. If you enter an invalid value, “Speed dial index inval[...]

Customizing Y our SoundPoint ® IP 550 Desktop Phone 2 - 15 — Press , , or to access the desired call list. 2. Use and to highlight the contact. You can also use the * key to Page Up and the # key to Page Down. 3. Press the More soft key, and then the Save soft key to save the contact in the phone’s directory. 4. Press or the Exit soft key repe[...]

User Guide SoundPoint IP 550 Phone 2 - 16 4. Press the View soft key. The contact’s information appears on the graphic display. 5. Press the Save soft key to save the contact in the local contact directory. “Entry saved” appears on the graphic displ ay. Only the first name, last name, and phone number are saved. If the contact already exists [...]

Customizing Y our SoundPoint ® IP 550 Desktop Phone 2 - 17 6. Press the Save or Cancel soft keys to accept or cancel changes. 7. Press to return to the idle display. Deleting Contacts T o delete a contact fr om the local contact directory: 1. Press . 2. Select Contact Dire ctory . 3. Scroll to highlight the contact. You can also use the * key to p[...]

User Guide SoundPoint IP 550 Phone 2 - 18 3. Search for the contact. Refer to Searching for Contacts in the corporate directory on page 2-18 . 4. Press the View soft key. The contact’s information appears on the graphic display. 5. Press the Dial soft key. Sear ching for Contacts T o sear ch for a contact in the local contact directory: 1. Press [...]

Customizing Y our SoundPoint ® IP 550 Desktop Phone 2 - 19 T o sear ch for a contact in the corporate directory: 1. Press . 2. Select Corporate Directory . 3. Search for the contact in one of the following ways: — Use and to highlight the contact. You can also use the * key to Page Up and the # key to Page Down. — Press the Search sof t key, a[...]

User Guide SoundPoint IP 550 Phone 2 - 20 Managing Incoming Calls You can distinguish incoming calls by se tting distinctive ring s for contacts in your contact di rectory, sending particular calls directly to y our voice mail, or transferring particular calls to another party. Distinguishing Calls You can customize your phone so that you can disti[...]

Customizing Y our SoundPoint ® IP 550 Desktop Phone 2 - 21 Rejecting Calls You can customize your phone so that in c oming calls from a particular party are immediately sent to your voice mail. T o send incoming calls from a contact directly to voice mail: 1. Press . 2. Select Contact Dire ctory . 3. Scroll to highlight the contact. You can also u[...]

User Guide SoundPoint IP 550 Phone 2 - 22 3. Scroll to highlight the contact. You can also use the * key to page up and the # k ey to page down . 4. Press the Edit soft key, and then scroll down to the Divert Contact field. 5. Enter the number of the party t o w hom you want to divert the call. 6. Scroll down to the Auto Divert field. 7. Use the an[...]

Customizing Y our SoundPoint ® IP 550 Desktop Phone 2 - 23 • One line, 3163 • Two lines, 3161 and 3163 Supporting Multiple Line Keys Per Line Each line on the phone can be configured to have mor e than one Line Key associated with it. This enhances ca ll visualizat ion and simplifies call handling. If this is the case, the display could resemb[...]

User Guide SoundPoint IP 550 Phone 2 - 24 Supporting Shar ed Lines Your SoundPoint IP 550 supports shared lines. A shared line is ind icated by a different line icon. In the following fig ure, the lines 3161 and 3163 are private and the line 3166 is shared. If two phones share a line, an incoming call to that number will cause both phones to ring. [...]

3 - 1 3 Using the Basic Features of Y our SoundPoint ® IP 550 Desktop Phone Your SoundPoint IP 550 desktop phone is designed to be used like a regular phone on a public switched telephone network (PSTN). You call place calls, transfer a call to someone else, or conduct a conference call. At most one active call may be in pr ogress on your phone at[...]

User Guide SoundPoint IP 550 Phone 3 - 2 To customize your phone, refer to Customizing Your SoundPoint® IP 550 Desktop Phone on page 2-1 . To read about the phone ’s advanced features, refer to Using the Advanced Features of Your SoundPoint ® IP 550 Deskt op Phone on page 4-1 . If you require additional information or assistance with your new p[...]

Using the Bas ic Features of Y our SoundPoi nt ® IP 550 Desktop Phone 3 - 3 T o place a call using the handset: >> Do the f ollowing s teps in any order: — Pick up the handset. — Dial the number using the dial pad. T o place a call using Hand s-Free Speakerphone mode: >> Do one of the following: — With the handset on-hook, press [...]

User Guide SoundPoint IP 550 Phone 3 - 4 T o place a call using the headset: >> Do one of the following: — With the optional headset connected, press or the NewCall soft key to obtain dial tone. Press . Dial the desired number using the dial pad. — With the optional headset connected , dial the desired number using the dial pad. Press . A[...]

Using the Bas ic Features of Y our SoundPoi nt ® IP 550 Desktop Phone 3 - 5 • Multiple Line Keys per line If your phone is configured with mu ltiple call appearances, refer to Using Multiple Call Appearances on page 4-1 for instructions on how to answer a call. Answering When Not in Another Call In all cases, the active call will appear on the g[...]

User Guide SoundPoint IP 550 Phone 3 - 6 T o answer a call using the headset: >> Press . If Headset Memory Mode is acti vated, press or the Answer soft key. Answering When in Another Call If you have an active call, and an incomi ng call arrives on the same line, do one of the following: • If your phone is configured fo r a single Line Key [...]

Using the Bas ic Features of Y our SoundPoi nt ® IP 550 Desktop Phone 3 - 7 T o answer an incoming call on a line configured for multiple Line Keys: >> Do one of the following: — Press next the flashing green indicator. The first call is placed on hold and the second call become the active call. — Press or the Hold soft key to place the [...]

User Guide SoundPoint IP 550 Phone 3 - 8 Redialing Numbers T o redial the last call placed from your phone: >> Press . A call to your most recently dialed number is attempted. To redial an older previously placed call, refer to Managing Call Lists on page 5-12 . Placing Calls on Hold Dur ing a c all , pr ess o r th e Hold soft key. The hold i[...]

Using the Bas ic Features of Y our SoundPoi nt ® IP 550 Desktop Phone 3 - 9 Multiple Calls on Hold If multiple calls are on hold on a sing l e L i n e K e y , u s e a n d t o s w i t c h between the calls, and then press the Resume soft key to retrieve the desired call. If more than two calls are on hold on a si ngle Line Key, an indication appear[...]

User Guide SoundPoint IP 550 Phone 3 - 10 • Splitting Conference Calls • Ending Conference Calls Setting Up Confer ence Calls T o set up a confer ence call: 1. Call the first party. 2. Press or the Confrnc soft key to create a new call. The active call is placed on hold. 3. Call the second party. Note Y ou can either dial the phone number dire [...]

Using the Bas ic Features of Y our SoundPoi nt ® IP 550 Desktop Phone 3 - 1 1 4. When the second party answers, press or the Confrnc soft key again to join all parties in the conference. 5. Press or the Confrnc soft key to add another party to the conference. The first and second party are put on hold. 6. Call the third party. 7. After the third p[...]

User Guide SoundPoint IP 550 Phone 3 - 12 8. Repeat steps 5 to 7 until you have added all intended parties. Managing Confer ence Calls T o manage a conference call: You are currently in a conference call.A screen like the one below is shown on your phone. T o manage a conference call: 1. Press the Manage soft key. The Manage Conference page appears[...]

Using the Bas ic Features of Y our SoundPoi nt ® IP 550 Desktop Phone 3 - 13 2. Do one of the following: — To add a new party, press the Add soft ke y. Call another party as yo u would using or the Confrnc soft key (outside the conference management feature). The other parties are put on hold. After the new part y answers, pre ss again to join a[...]

User Guide SoundPoint IP 550 Phone 3 - 14 — To place a party on hold, select the party, and then press the Hold soft key. The held party cannot hear any parties and no party can hear the held party. Press the Resume soft key to return the party to the conference. If the held party presses on their phone, the party will remain on hold within the c[...]

Using the Bas ic Features of Y our SoundPoi nt ® IP 550 Desktop Phone 3 - 15 T o add a party to a confer ence call using the Join soft key: 1. From the Manage Conference page, press or the Hold soft key. The other parties in the conference call are placed on hold. 2. Press the New Call soft key. 3. Place a call to a new party. 4. After the new par[...]

User Guide SoundPoint IP 550 Phone 3 - 16 Joining Confer ences T o join two conferences: Previously you set up two separate c onference calls between a number of parties. Only one confer ence can be active at a time. >> From the idle screen, press the Join soft key. Both conferences are joined into a single five-way conference. Splitting Conf[...]

Using the Bas ic Features of Y our SoundPoi nt ® IP 550 Desktop Phone 3 - 17 • Consultative transfer —The party to w hom you want to transfer the call answers their phone before you transfer the call or hang up. You can consult with them before compl eting the transfer. — Refer to Performing a Consulative Transfer on page 3-17 . • Blind tr[...]

User Guide SoundPoint IP 550 Phone 3 - 18 2. Place a call to the desired re cipient of the call. Refer to Placing Calls on page 2-2 fo r calling methods. 3. As soon as you hear the ring-back sound or after the party answers (and you speak to the party), press or the Trnsfer sof t key. You can talk privately to the party to whic h you are transferri[...]

Using the Bas ic Features of Y our SoundPoi nt ® IP 550 Desktop Phone 3 - 19 Forwarding Calls You can configure your phone so that all incoming calls are forwarded to another party (refer to Static Forwarding ). You can also forward calls while your phone rings (refer to Dynamic Forwarding ). All incoming calls can be forwarded to another party wh[...]

User Guide SoundPoint IP 550 Phone 3 - 20 a If you selected Always , enter a number to forward all future incoming calls to. b If you selected No Answer , enter a number to forward all unanswered incoming calls to and how many ring s to wait before forwarding (one ring is approximately six seconds). A value of 2 is recommended. c If you selected Bu[...]

Using the Bas ic Features of Y our SoundPoi nt ® IP 550 Desktop Phone 3 - 21 T o disable call forwarding: 1. From the idle screen, press the Forward soft key. 2. If multiple lines are configured on yo ur phone, select the line to forward from the list using and . 3. Scroll to highlight the forwarding type you want to disable and then press the Sel[...]

User Guide SoundPoint IP 550 Phone 3 - 22 T o enable Do Not Disturb: >> Press . A flashing icon and text on the grap hic dis play indicate that Do Not Disturb is enabled. Calls received whi le Do Not Dist urb is enabled are logged in the Missed Calls list unless configured to be forwarded to another party by your system administrator. T o dis[...]

Using the Bas ic Features of Y our SoundPoi nt ® IP 550 Desktop Phone 3 - 23 In the figure below, the phone has one li ne key, and speed di al keys for By ron, Lauren, and Andrew. To dial Byron, Lauren, or Andrew, press the associated line key. Assigning New Speed Dial Keys T o add or edit a speed dial index for an existing contact: 1. Press . 2. [...]

User Guide SoundPoint IP 550 Phone 3 - 24 A valid speed dial index is any unused number from 1 to 9999. 6. Press the Save soft key to accept your changes. 7. Press to return to the idle screen. T o assign a new speed dial key: 1. Press and hold an unassigned . A new empty entry in the contact di rectory is automa tically opened allowing contact inf[...]

Using the Bas ic Features of Y our SoundPoi nt ® IP 550 Desktop Phone 3 - 25 Using V oice Mail You can access voice mail messages from your phone (if enabled). Y our voice mail is saved in a centralized location. Your phone indicates the presence of ne w voice mail messages by a flashing Message Waiting Indicator LED on the front of the phone and [...]

User Guide SoundPoint IP 550 Phone 3 - 26[...]

4 - 1 4 Using the Advanced Features of Y our SoundPoint ® IP 550 Desktop Phone This chapter provides operating instruct ions for the advanced features of the SoundPoint IP 550 desktop phone. This chapter contains instructions on: • Using Multiple Ca ll Appearances • Using Text Messaging • Using Buddy Lists • Restarting Your Phone To custom[...]

User Guide SoundPoint IP 550 Phone 4 - 2 For example, the followi ng figure shows an active call with Laur en Gates on line 3161. The following figure shows an incoming ca ll from Jack Jones on the same line. T o answer an incoming call when conf igur ed for multiple call appearances: >> Do one of the following: — Press or the Hold soft key[...]

Using the Advanced Features of Y our SoundPoint ® IP 550 Desktop Pho ne 4 - 3 Your phone can display two call appearances at one time. If more than two calls are taking place on the same line , a counter displays on the display. Use the down arrow to access addi ti onal calls, or call appearanc es. To place an additional call on the same line, pla[...]

User Guide SoundPoint IP 550 Phone 4 - 4 T o send a text message: 1. Do one of the following: — Press . Select Instant Messages . — Press . Select Features > Messages > Instant Messages . 2. (Optional) If multiple lines are config ured on your phone, first select from which line to send the message fr om the list using and . 3. Press the [...]

Using the Advanced Features of Y our SoundPoint ® IP 550 Desktop Pho ne 4 - 5 Using Buddy Lists A buddy list is a list of users/device s whose status or “presence” you can monitor. Users update their presence se tting (for example, “Be right back”, “Busy”, or “Out to lunch”), and you ca n view their status in real-time from your ph[...]

User Guide SoundPoint IP 550 Phone 4 - 6 Managing Buddies T o add or delete a contact fr om your buddy list: 1. Press . 2. Select Contact Dire ctory . 3. Scroll to highlight the contact. You can also use the * key to page up and the # k ey to page down . 4. Press the Edit soft key. 5. Scroll to the Watch Buddy field. 6. Use and to select Enabled. W[...]

Using the Advanced Features of Y our SoundPoint ® IP 550 Desktop Pho ne 4 - 7 8. Press to return to the idle display. Integrating With Micr osoft Li ve Communications Server 2005 Your phone can be configured to work with Microsoft Live Communications Server 2005 and communicate with others using Microsoft Office Communicator and Windows Messenger.[...]

User Guide SoundPoint IP 550 Phone 4 - 8 6. For Access , use and to select Enabled. When Access is enabled, you are allowing the contact to see your presence. When Access is disabled,you are disall owin g the contact from seeing your presence. The default for a ccess is Disabled. 7. Press to return to the idle display. For more information on conta[...]

5 - 1 5 T roubleshooting Y our SoundPoint ® IP 550 Desktop Phone This chapter contains general troubles hooting information to help you solve any problems you might encounter wh en you use your Polycom® SoundPoint IP 550 phone. The tables in this chapte r list possible trouble symptoms, the likely causes of these problems, and the recommend ed co[...]

User Guide SoundPoint IP 550 Phone 5 - 2 Power and S tartup Contr ols Symptom Problem Corrective Action There are power issues. The SoundPoint IP <Model Number> phone has no power . Do one of the following: • Check if the phone is properly plugged into a functional AC outlet. • If using PoE, check that the ethernet cable is properly plugg[...]

T roubleshooting Y our SoundPoint ® IP 550 Desktop Phone 5 - 3 Access to Scr eens and Systems Symptom Problem Corrective Action There is no response when you press a feature key . The SoundPoint IP <Model Number> phone is not in an active state. Do one of the following: • Press the keys more slowly . • T o confirm that the line is active[...]

User Guide SoundPoint IP 550 Phone 5 - 4 Audio Calling Symptom Problem Corrective Action There is no audio on the headset. The connections are not correct. Do one of the following: • Ensure the headset is plugged into the jack marked Headset at the rear of the phone. • Ensure the headset amplifier (if present) is turned on and/or the volume is [...]

T roubleshooting Y our SoundPoint ® IP 550 Desktop Phone 5 - 5 The phone does not ring. Ring volume is low . Do one of the following: • Adjust the ringing level from th e front panel using the volume up/d own keys . • Check the Alerting Destination from Menu > Ba sic > Set tings > Preferences > Aud ible Ringer . Outbound or inbound[...]

User Guide SoundPoint IP 550 Phone 5 - 6 Displays Symptom Problem Corrective Action There is no display . The display is incorrect. The display has bad contrast. The expansion module is not working. Power is not correctly applied to the SoundPoint IP <Model Number> phone or the SoundPoint IP Color Expansion Module. Do one of the following: ?[...]

T roubleshooting Y our SoundPoint ® IP 550 Desktop Phone 5 - 7 Pr oductivity Suite T esting Phone Hardwar e Your system administrator may as k you to access a diagnostics menu on your phone to test your phone hardware. Fr om the diagnostics menu, you can test your phone’s microphones, speaker, hand set, thir d-party headset (if present), keypad [...]

User Guide SoundPoint IP 550 Phone 5 - 8[...]

Regulatory Notices - 1 Regulatory Notices Service Agreements Please contact your Polycom Authorized Resell er fo r information about service agreements appl icable to your product. Governing Law This Limited Warranty and Limitation of Liability shall be governed b y the laws of the Sta t e of California, U.S.A., and by the laws of the United States[...]

User Guide SoundPoint IP 550 Phone Regulatory Notices - 2 Polycom Limited W arranty and Limitation Liability LIMITED W ARRANTY . Polycom warrant s to the end user (“Custo mer”) that this product is ex pected to be free from defects in workmanship and materials, under normal use and service, fo r one year from the dat e of purchase from Polycom [...]

Regulatory Notices Regulatory Notices - 3 Safety and Compliance Part 15 FCC Rules This device is compliant with Part 15 of the FCC Rule s. Operatio n is subject to the follo wing two conditions: 1. This device may not cause harmful interference, and 2. This device must accept any interferences received, inclu ding interference that may cause undesi[...]

User Guide SoundPoint IP 550 Phone Regulatory Notices - 4 Safety and Compli ance (continued) CE and VCCI Mark This SoundPoint IP <Model Number> SIP is marked with the CE mark. This mark i ndicates compliance wi th EC Directives 2006/95/EC and 2004/108/EC. A full copy of t he Declaration of Conformity can be obtained from Polycom Ltd., 270 Bat[...]

Regulatory Notices Regulatory Notices - 5 New Zealand Telep ermit Special Conditions PTC General Warning 1. The grant of a T elep ermit for any item of terminal equi pment indicates only that T elecom has accepted that the item complies with minimum conditions for connection to it s network. It indica tes no endorsement of the pro duct by T elecom,[...]

User Guide SoundPoint IP 550 Phone Regulatory Notices - 6 New Zealand Telep ermit Polycom SoundPoint IP 32 1, 331, 325 an d 335 VoIP Telephones PTC 220/08/063 PTC General Warning 1. The grant of a T elepermit for any item of terminal equipm ent indicates on ly that T elecom has accepted that the item complies with minimum conditio ns for connection[...]

Index – 1 Index Symbols * key, page up shortcut 1–13 # key, page down shortcut 1–13 A AC power 1–4 answering calls 3–4 , 3–5 assembling your phone 1–3 assigning speed dial keys 3–22 B backlight intensity 2–3 base, attaching 1–6 block buddies 4–6 buddy lists 4–5 buddy status 4–7 C call lists missed calls 2–11 placed calls[...]

User Guide SoundPoint IP 550 Phone Index – 2 I instant messaging 4–3 L language support 2–8 left arrow key, Receive d Calls shortcut 2–1 1 M managing buddies 4–6 Microsoft Office Li ve Communications Server 2005 4–5 , 4–7 missed call lis ts 2–11 multiple call appearances 4–1 multiple calls, hold 3–9 multiple keys per li ne 2–2[...]

Index Index – 3 speakerphone. See hands-free mode speed dialing 3–22 T text messaging 4–3 time and date 2–2 transferring calls 3–16 troubleshooting audio problems 5–4 calling problems 5–4 controls problems 5–2 diagnostics 5–7 display problems 5–6 power and startup problems 5–2 productivity suite 5–7 screen and system problem[...]

User Guide SoundPoint IP 550 Phone Index – 4[...]