Polycom Version 8.1 manual

[Type the document title ] Polycom Document Title 1    Version 8.1 | June 2013 | 3725-74605-100 Polycom® RealPresence® Collaboration Server 800s, Virtual Edition Administrator’s Guide[...]

© 2013 Polycom, Inc. All rights reserved. Polycom, Inc. 6001 America Center Drive San Jose CA 95002 USA No part of this document may be reproduced or tran smitted in any form or by any means, el ectronic or mechanical, for any purpose, without the express wri tten permission of Polycom, Inc. Under the law, reproducing includes translating in to an[...]

T able of Conten ts Polycom, Inc i T able of Content s RealPresence Collaboration Server 800s Overview . . . . . . . . . . . . . . . . . . . . 1-1 About the RealPresence Collaboration Server 800s Administrator’s Guide ............. ... 1-1 Who Should Read This Guide? ................... .............. ............... .............. ..............[...]

Polycom® RealPresence Collaboration Server 800s Administrator’s Guide ii Polycom, Inc Exporting Selected Conference Profiles ..................... .............. .............. ............2-58 Importing Conference Profiles . .............. ............... .............. .............. .............. ............2-58 Additional Conferencing Info[...]

T able of Conten ts Polycom, Inc iii Monitoring the Encryption Status .................. .............. .............. .............. ............... ... 3-39 Packet Loss Compensation ( LPR and DBA) AVC CP Conferences .......... .............. ...... 3-40 Packet Loss ................. .............. .............. .............. .............. ....[...]

Polycom® RealPresence Collaboration Server 800s Administrator’s Guide iv Polycom, Inc Guidelines .......... .............. ............... .............. .............. .............. .............. .............. . 4-10 Participant Settings ....................... .............. .............. .............. ............... .............. .....[...]

T able of Conten ts Polycom, Inc v Adding a Participant to the Address B ook .............. ............... .............. .............. ........ 8-6 Adding a New participan t to the Address Book Directly ............ .............. .............. 8-7 Adding a Participant from an Ongoing Conference to the Address Book .......... 8-12 Modifying Par[...]

Polycom® RealPresence Collaboration Server 800s Administrator’s Guide vi Polycom, Inc Defining a Conference Profile for an Operator Conference ......... .............. .... 10-6 Starting an Ongoing Operator Conference ............................. ................. ......... 10-8 Saving an Operator Conference to a Template ................. ....[...]

T able of Conten ts Polycom, Inc vii Participant Level Monitoring .............. ............... .............. .............. .............. .............. ....... 13-18 Displaying Participant s Proper ties ............. .............. ............... .............. .............. .... 13-18 IP Participant Properties ................. ............[...]

Polycom® RealPresence Collaboration Server 800s Administrator’s Guide viii Polycom, Inc Modifying the Default IP Network Service ........................... ................. ................. . 16-9 IP Network Monitoring ......... ............... .............. .............. .............. .............. .............16-19 Ethernet Settings ..[...]

T able of Conten ts Polycom, Inc ix Replacing the Music File ....... .............. ............... .............. .............. .............. .............. ....... 17- 26 Adding a Music File .. .............. .............. .............. ............... .............. .............. .... 17-26 Creating Audio Prompts and Video Slides ....... ..[...]

Polycom® RealPresence Collaboration Server 800s Administrator’s Guide x Polycom, Inc RMX Time ............ .............. .............. ............... .............. .............. .............. .............. ....... ....... . 20-4 Guidelines .......... .............. ............... .............. .............. .............. .............[...]

T able of Conten ts Polycom, Inc xi Multilingual Setting .......... .............. .............. .............. .............. .............. .............. ............ .2 0 - 3 6 Customizing the Multilingual Setting .................... .............. .............. .............. ....... 20-36 Banner Display and Customization ............... ..[...]

Polycom® RealPresence Collaboration Server 800s Administrator’s Guide xii Polycom, Inc CS_ENABLE_EPC Flag ................ .............. .............. .............. ............... .............. ....... 21-34 Automatic Password Generation Flags ................. .............. ............... .............. .......21-34 Guidelines ..........[...]

T able of Conten ts Polycom, Inc xiii Procedure 2: Configure the Mod em . .............. .............. .............. .............. ........... F-6 Procedure 3: Create a Dial-up Connection ......... .............. .............. ............... ..... F-7 Procedure 4: Connect to the Collaboration Se rver .. .............. .............. ..........[...]

Polycom® RealPresence Collaboration Server 800s Administrator’s Guide xiv Polycom, Inc Configuring the Collaboration Server for Microsoft Integration ............ ................ ......... I-7 Modify the Collaboration Server Management Network Service to Include the DNS Server ........ .............. .............. .............. ..............[...]

Polycom, Inc. 1-1 1 RealPresence Collaboration Server 800s Overview About the RealPresence Collaboration Server 800s Administrator ’ s Guide The Polycom® RealPresence Collaboration Server 800s Administrator’s Guide provides instructions for configuring, deploying, an d administering Polycom Multipoint Control Units (MCUs) for video conferencin[...]

Polycom® RealPresence Collaboration Server 800s Administrator’ s Guide 1-2 Polycom, Inc. Who Should Read This Guide? System administrators and ne twork engineers should read this guide to learn how to properly set up Polycom Collaboration Server systems. This gui de describes adminis tration- level tasks. For detailed description of first time i[...]

Chapter 1-RealPresen ce Collaboration Server 800s Overview Polycom, Inc. 1-3 About the Polycom® RealPresen ce Collaboration Server 800s System The RealPresence Collaboration Server 800s system is a high performance, scalable, IP-network (H.323 and SIP) MCU that provides feature-rich and easy-to-use multip oint voice and video conferencing. The MCU[...]

Polycom® RealPresence Collaboration Server 800s Administrator’ s Guide 1-4 Polycom, Inc. The RealPresence Collabor ation Server 800s unit can be controlled via the LAN by the Collaboration Server Web Clie nt application using Internet Explorer installed on the user’s workstation, or the RMX Manager applicatio n. The RMX Manager can control sev[...]

Polycom, Inc. 2-1 2 Conference Profiles Profiles stored on the MCU enable you to defi ne all types of conferences. Profiles include conference parameters such as Conferencing Mode, Confere nce Session Type, Conference Line Rate, Video Layout, Encryption, Lost Packet Recovery etc. The maximum number of Conference Profiles that can be defined is 80. [...]

Polycom® RealPresence Collaboration Server 800s Administrator’s Guide 2-2 Polycom, Inc. Media Relay - SVC Conferencing Media Relay SVC Conferencing is based on the SVC (Scalable Video Codec) video protocol and SAC audio protocol. It offe rs high resolution video confer encing with lo w end-to-end latency, improved Error Resiliency and higher sys[...]

Chapter 2-Confere nce Profiles Polycom, Inc. 2-3 * Entry Queue & Destination Conference must have t he same profile (i.e. SVC only to SVC only , Mixed CP and SVC to Mixed CP and SVC) ** Only Basic Cascading is available *** For A VC, the LPR error resiliency is used, however for SVC endpoint s, new error resiliency methods are used. Conten t P [...]

Polycom® RealPresence Collaboration Server 800s Administrator’s Guide 2-4 Polycom, Inc. A VC Conferencing - Video Session T ypes All endpoints have AVC capabilities and can connect to AV C conferences running on the MCU. AVC-based Endpoints can connect using different si gnaling pr otocols and different video protocols. Continuous Presence (CP) [...]

Chapter 2-Confere nce Profiles Polycom, Inc. 2-5 Figure 2-1 A VC Continuous Presence (CP) vi deo streams and built l ayouts Video quality in Continuous Presence conference s is affected by the confe rence line rate (that determines the maximum line rate to be used by the connecting endpoints), and the video capabilities of the endpoints such as the[...]

Polycom® RealPresence Collaboration Server 800s Administrator’s Guide 2-6 Polycom, Inc. • H.264 Base Profile - a video compression standard that offers improved vide o quality, especially at line rates lower than 384 Kbps. H.264 High Profile all ows higher quality video to be transmit ted at lower line rates. • RTV - a video protocol that pr[...]

Chapter 2-Confere nce Profiles Polycom, Inc. 2-7 — Standard Defini tion (SD) - A high quality video prot ocol which uses the H.264 and H.264 High Profile video algorithms . It enables compliant endpoints to connect to Continuous Presence conference s at resolutions of 720 x 576 pixels for PAL systems and 720 x 480 pixel s for NTSC systems. For mo[...]

Polycom® RealPresence Collaboration Server 800s Administrator’s Guide 2-8 Polycom, Inc. Default Profile Settings in CP Conferencing Mode The Collaboration Server is shi pped with a def ault Conference Profile for CP conferences which allows users to immediately start standa rd ongoing CP conferences. These are also the default settings when crea[...]

Chapter 2-Confere nce Profiles Polycom, Inc. 2-9 SVC-based Conferencing The SVC-Based conferencing mode provides vi deo without transcoding by the MCU, hence requiring less vide o resources while providing better error resiliency and lower latency. Using the SVC video protocol, SVC conference s provide video bit streams at different resolutions, fr[...]

Polycom® RealPresence Collaboration Server 800s Administrator’s Guide 2-10 Polycom, Inc. For instance, an SVC endpoint might want to rec eive three video stre ams at different frame rates and resolutions, and create a conference la yout with the received video streams. Each SVC-enabled endpoint sends encoded SVC bit streams to the MCU to relay t[...]

Chapter 2-Confere nce Profiles Polycom, Inc. 2-11 — SVC endpoints support both AVC and SVC video protocols. When dialing into SVC Only conference s, they connect as SVC e ndpoints. When dialing into AVC Only conferences, they connect as AVC endpoints. They cannot connect to an AVC conferen ce using the SVC capabilities. • SVC endpoints cannot b[...]

Polycom® RealPresence Collaboration Server 800s Administrator’s Guide 2-12 Polycom, Inc. MCU Supported Resolutions for SVC Conferencing The MCU automatically selects the resolu tion an d frame rate according to the conference line rate. Table 2-3 details the maximum reso lution and frame rates supported by the MCU for each conference line rate. [...]

Chapter 2-Confere nce Profiles Polycom, Inc. 2-13 Mixed CP and SVC Conferencing In a Mixed CP and SVC conference, SVC endp oints transmit multiple resolutions and temporal layers to the Collaboration Server like the SVC-based co nferences, while AVC endpoints send only one H.264 AVC video stream to the C ollaboration Server. The Collaboration Serve[...]

Polycom® RealPresence Collaboration Server 800s Administrator’s Guide 2-14 Polycom, Inc. The following diagram illustrates an exampl e of a mixed AVC/SVC conferencing mode: In this example, an SVC endpoint ( 1 ) r eceives three video streams at different frame rates and resolutions, and creates the conference layout with the received video strea[...]

Chapter 2-Confere nce Profiles Polycom, Inc. 2-15 This Profile is automatically as signed to the following conferencing entities: Line Rate 1920Kbps Operator Conference Not supported Encryption Disabled Packet Loss Compensation (LPR and DBA) Enabled for A VC participant s Auto T erminate • After last p articipant quit s - Enabled • When last pa[...]

Polycom® RealPresence Collaboration Server 800s Administrator’s Guide 2-16 Polycom, Inc. Oak_Room 1002 Juniper_Room 1003 Fig_Room 1004 Entry Queue Default EQ 1000 Name ID[...]

Chapter 2-Confere nce Profiles Polycom, Inc. 2-17 V iewing Profiles Conference Profiles are listed in the Conference Profiles list pane. To list Conference Profiles: 1 In the RealPresence Collaboration Server Management pane, expand the Rarely Used list. 2 Click th e Conference Profiles button. The Conference Profiles are displayed i n the List pan[...]

Polycom® RealPresence Collaboration Server 800s Administrator’s Guide 2-18 Polycom, Inc. Profile T oolbar The Profile toolbar prov ides quick access to the Profil e functions: Modifying an Existing Profile You can modify any of the Profile’s parameters but you cannot rename the Profile . To modify the Profil e Properties: 1 In the Conference P[...]

Chapter 2-Confere nce Profiles Polycom, Inc. 2-19 Right-click the Conference Profile to be deleted and select Delete Profil e from the drop- down menu. A confirmation dialog box is displayed . 3 Click OK in the confirmation dialog box. 4 The Conference Profile is deleted. Defining New Profiles Profiles are the basis for the defi nition of all ongoi[...]

Polycom® RealPresence Collaboration Server 800s Administrator’s Guide 2-20 Polycom, Inc. 3 Define the Profile name and, if required, the Profile - General parameters: 4 Click the Advanced tab. T able 2-8 New A VC CP Profile - General Pa rameters Field/Optio n Description Display Name Enter a unique Profile name, as follows: • English tex t use[...]

Chapter 2-Confere nce Profiles Polycom, Inc. 2-21 The New Profile – Advanced dialog box opens. 5 Define the following parameter s: T able 2-9 New A VC CP Profile - Advanced Parameters Field/Option Description Encryption Select the Encryption op tion for the confer ence: • Encrypt All - Encryption is enabled for the conference and all conference[...]

Polycom® RealPresence Collaboration Server 800s Administrator’s Guide 2-22 Polycom, Inc. Auto T erminate When selected (default), the confer ence automatically ends when the termination conditions are met: Before First Joins — No participant has connected to a conference during the n minutes after it st arted. Defa ult idle time is 10 min utes[...]

Chapter 2-Confere nce Profiles Polycom, Inc. 2-23 6 Click th e Video Qual ity tab. The New Profile – Video Qu ality dialog box opens. 7 Define the following parameter s: T able 2-10 New AVC Profile - Video Quality Parameters Field/Option Description People V ideo Defi nition Video Quality Sharpness is the only supported co ntent format that suppo[...]

Polycom® RealPresence Collaboration Server 800s Administrator’s Guide 2-24 Polycom, Inc. Maximum Resolution This setting override s the Maximum Resolution setting of the Resolution Configu ration dia log box. The administrator can select one of the foll owing Maximum Resolution o ptions: • Auto (default) - The Maximum Resolution remains as sel[...]

Chapter 2-Confere nce Profiles Polycom, Inc. 2-25 Content Protocol • H.263 (A VC only) • Content is shared using the H.2 63 protocol. • Use this option when most of the endpoints support H.263 and some endpoints support H.264 . • H.263 & H.264 Auto Selection (Default) • Content is shared using H.263 if a mi x of H.263-supporting and H[...]

Polycom® RealPresence Collaboration Server 800s Administrator’s Guide 2-26 Polycom, Inc. 8 Click the Video Sett ings tab. The New Profile - Video Sett ings dialog box opens. 9 Define the video display mode and layout us ing the following parameters: T able 2-1 1 New A VC CP Profile - Video Settings Parameters Field/Optio n Description Presentati[...]

Chapter 2-Confere nce Profiles Polycom, Inc. 2-27 Auto Scan Interval(s) (CP only) Select the time interval, 10 - 300 seconds, that Auto Scan uses to cycle the display of particip ants that are not in the conference layout in the selected cell. Auto Scan is often used in conjunctio n with Customized Pol ling which allows the cyclic display to be set[...]

Polycom® RealPresence Collaboration Server 800s Administrator’s Guide 2-28 Polycom, Inc. In layout 2+8, the two central windows displa y the last two speakers in the conference: the current speaker and the “previous” speake r. To minimize the changes in the layout, when a new speaker is identified the “previou s” speaker is replaced by t[...]

Chapter 2-Confere nce Profiles Polycom, Inc. 2-29 10 To select the Video Layout for the conference, click the required number of windows from the layouts bar and then select the windows array. The se lected layout is displayed in the Video Layout pane. 11 Click th e Audio Settings tab. The New Profile - Audio Settings dialog box opens. T able 2-13 [...]

Polycom® RealPresence Collaboration Server 800s Administrator’s Guide 2-30 Polycom, Inc. 12 Define the following par ameters: T able 2-14 New AVC Profile - Audio Settings Parameters Field/Optio n Description Mute participant except lecturer When the Mute Participants Except Lecturer option is enabled , the audio of all participants in the conf e[...]

Chapter 2-Confere nce Profiles Polycom, Inc. 2-31 13 Click th e Skins tab to modify the background and frames. The New Profile - Skins dialog box opens. 14 Select one of the Skin options. 15 Click IVR tab. Speaker Change Threshold The S peaker Change Threshold is th e amount of time a participant must speak continuously befor e becoming the speaker[...]

Polycom® RealPresence Collaboration Server 800s Administrator’s Guide 2-32 Polycom, Inc. The New Profile - IVR dialog box opens. 16 If required, set the following para meters: 17 Optional . Click the Recording tab to enable conference recording with Polyc om RSS 2000/4000 . T able 2-15 New A VC C P Profile - IVR Para meters Field/Optio n Descrip[...]

Chapter 2-Confere nce Profiles Polycom, Inc. 2-33 The New Profile - Recording tab opens. 18 Define the following parameter s: T able 2-16 New AVC Profile - Recording Parameters Parameter Description Enable Recording Select this check box to enable the Recording settings. If no Recording L inks are found an error message is displayed. Recording Link[...]

Polycom® RealPresence Collaboration Server 800s Administrator’s Guide 2-34 Polycom, Inc. 19 Click the Site Name s tab to display the Site Names dialog box. Using the Site Name dialog box, you can control the display of the site names by defining the font, size, colo r, background color and transparency and position within the Video Window. For a[...]

Chapter 2-Confere nce Profiles Polycom, Inc. 2-35 Define the following parameter s: T able 2-17 New A VC CP Profile - Site Names Parameters Field Description Display Mode Select the display mode for the site names: • Auto - Display the Site Names for 10 secon ds whenever the Video Layout changes. • On - Display the Site Na mes for the duration [...]

Polycom® RealPresence Collaboration Server 800s Administrator’s Guide 2-36 Polycom, Inc. Display Posit ion Select the pre-set positi on for the display of the Site Names. Selection Site Names Position LeftT op (Default) T op RightT op LeftMiddle RightMiddle T able 2-17 New AVC CP Profile - Site Names Parameters (Continued) Field Description[...]

Chapter 2-Confere nce Profiles Polycom, Inc. 2-37 Display Position (cont.) LeftBottom Bottom RightBottom Custom The current Site Name s display position becomes the initial position for Site Names position adjustments using the Horizontal and Ve r t i c a l Position sliders. Horizontal Position Move the slider to the lef t to move the horizontal po[...]

Polycom® RealPresence Collaboration Server 800s Administrator’s Guide 2-38 Polycom, Inc. 20 For CP Conferences only: Click the Message Overlay tab to display the Message Overlay dialog box. Message Overlay enables you to send text me ssages to all particip ants during ongoing Continuous Presence conferences. The text mess age is seen a s part of[...]

Chapter 2-Confere nce Profiles Polycom, Inc. 2-39 Content Enter the message text. Th e message text can be up to 50 Chinese characters. Font Size Click the arrows to adjust the font size (points) for the Messa ge Overlay display . Range: 9 - 32 Default: 24 Note: In some languages, for example Russian, when a large font size is selected, both rollin[...]

Polycom® RealPresence Collaboration Server 800s Administrator’s Guide 2-40 Polycom, Inc. As the fields are modified the Preview changes to show the effect of the changes. For example: 21 Click the Network Servi ces tab. The New Profile - Network Serv ices tab opens. Registration of conferencing entities such as ongoing conferences, Meeting Rooms[...]

Chapter 2-Confere nce Profiles Polycom, Inc. 2-41 Selective registration is enabled by assignin g a conference Profile in which re gistration is configured to the required co nferencing entities. Assigning a c onference Profile in which registration is not conf igure to conferencing entiti es wil l prevent th em from registering. By def ault, Regis[...]

Polycom® RealPresence Collaboration Server 800s Administrator’s Guide 2-42 Polycom, Inc. Defining SVC Conferencing Profiles To define SVC Only Profile: 1 In the RealPresence Collaboration Server Management pane, click Conf erence Profil es . 2 In the Conference Profiles pane, click the New Profile button. The New Profile – General dialog box o[...]

Chapter 2-Confere nce Profiles Polycom, Inc. 2-43 The profile tabs and options change a ccording ly and only su pported options are available for selection. Unsupported options are disabled (grayed out). 4 Define the Profile name and, if requir ed, the Profile - General parameters: T able 2-20 New SVC Profile - General Parameters Field/Option Descr[...]

Polycom® RealPresence Collaboration Server 800s Administrator’s Guide 2-44 Polycom, Inc. 5 Click the Advanced tab. The New Profile – Advanc ed dialog box opens. Routing Name Enter the Pr ofile name using ASCII characters set. The Routing Name can be defi ned by the user or automatically generated by the system if no Routing Name is entered as [...]

Chapter 2-Confere nce Profiles Polycom, Inc. 2-45 6 Define the following supporte d parameters: T able 2-21 New SVC Profile - Advanced Parameters Field/Option Description Encryption Select the Encryption op tion for the confer ence: • Encrypt All - Encryption is enabled for the conference and all conference participants must be encrypted. • No [...]

Polycom® RealPresence Collaboration Server 800s Administrator’s Guide 2-46 Polycom, Inc. 7 Click the Video Qualit y tab. The New Profile – Video Quali ty dialog box opens. 8 Define the following par ameters: T able 2-22 New SVC Profi le - Video Quality Parameters Field/Optio n Description Content V ideo Definition AS-SI P This option is not su[...]

Chapter 2-Confere nce Profiles Polycom, Inc. 2-47 9 Click th e Video Se ttings tab. The New Profile - Video Settings dialog box opens. All the options are disabled as the SVC endp oint controls the video layout and Lecture Mode is not supported in SVC conferences.[...]

Polycom® RealPresence Collaboration Server 800s Administrator’s Guide 2-48 Polycom, Inc. 10 Click the Audio Settings tab. The New Profile - Audio Set tings dialog box opens. 11 Define the following par ameters: 12 Click IVR tab. T able 2-23 New SVC Profi le - Audio Settings Parameters Field/Optio n Description Mute participant except lecturer Th[...]

Chapter 2-Confere nce Profiles Polycom, Inc. 2-49 The New Profile - IVR dialog box opens. 13 If required, set the following pa rameters: 14 Click th e Network Services ta b. T able 2-24 New SVC Profile - IVR Parameters Field/Option Description Conference IVR Service The default Conference IVR Service is selected. Y ou can select another conference [...]

Polycom® RealPresence Collaboration Server 800s Administrator’s Guide 2-50 Polycom, Inc. The New Profile - Network Serv ices tab opens. Registration of conferencing entities such as ongoing conf erence s, Meeting Rooms, and SIP Factories with SIP servers is done per c onferencing entity. This allows better control of the number of entities that [...]

Chapter 2-Confere nce Profiles Polycom, Inc. 2-51 16 Click OK to complete the Profile definition. A new Profile is created and added to the Conference Profiles list. Defining Mixed CP and SV C Conferencing Profiles The mixed CP and SVC Profile is based on the CP Profile with a few of the CP options disabled for compatibilit y between AVC an d SVC a[...]

Polycom® RealPresence Collaboration Server 800s Administrator’s Guide 2-52 Polycom, Inc. CP Conferencing Additional Information This section includes de tailed explanation of various CP Profile settings. Site Names Definition Using the Site Name dialog box, you can control the displa y of the site names by defining the font, size, color, backgro[...]

Chapter 2-Confere nce Profiles Polycom, Inc. 2-53 — Picture Skins - Sit e Names text is displayed with a background. Site Names Display Position The Site Names display position is controlled us ing three fields in the Site Names tab: • Display Positi on drop-down menu • Horizontal Position slider • Vertic al Positi on slider Using these thr[...]

Polycom® RealPresence Collaboration Server 800s Administrator’s Guide 2-54 Polycom, Inc. Selecting a preset po sition from the drop- down menu in the Disp lay Position field >> In the Display Position drop-down menu select a preset position for Site Names display. Preset positions include: LeftTop Top RightTop LeftMiddle RightMiddle LeftBo[...]

Chapter 2-Confere nce Profiles Polycom, Inc. 2-55 Message Overlay for T ext Messaging Message Overlay allows the oper ator or administrator to send text mess ages to a single, several or all particip ants du ring an ongoing confere nce. The text message is seen as pa rt of the in the participant’ s video layout on the endpoint screen or desktop d[...]

Polycom® RealPresence Collaboration Server 800s Administrator’s Guide 2-56 Polycom, Inc. • If during the ongoing conference the Show Number of Participants DTMF option (default DTMF *88 ) is used, when the displayed number of participants is removed, the message overlay text is also removed. • Participant s that have their vi deo suspended d[...]

Chapter 2-Confere nce Profiles Polycom, Inc. 2-57 Exporting All Conference Profiles from an MCU To export all Confer ence Profiles from an MCU: 1 In the RealPresence Collaboration Server Management pane , expand the Rarely Used list. 2 Click th e Conference Profiles button. The Conference Profiles are displayed in the List pane. 3 Click th e Export[...]

Polycom® RealPresence Collaboration Server 800s Administrator’s Guide 2-58 Polycom, Inc. Exporting Selected Conference Profiles You can select a single Conference Profile or multiple Conference Profiles and export them to a file to be imported to other MCUs in your environment. To export selected Conference Profiles: 1 In the Conference Profiles[...]

Chapter 2-Confere nce Profiles Polycom, Inc. 2-59 The Conference Profiles are displayed in the List pane. 3 Click th e Import Conference Profiles button or right-click the Conference Profiles pane, and the n click Import Conference Profiles . The Conference Profile - Import dialog box is displayed. 4 In the Import Path field, click Browse to naviga[...]

Polycom® RealPresence Collaboration Server 800s Administrator’s Guide 2-60 Polycom, Inc. 6 Click Cancel to exit the Message Alerts window. The imported Conference Profiles appear in the Conference Profiles list.[...]

Polycom, Inc. 3-1 3 Additional Conferencing Information Various conferencing modes and video features require additional settings, such as system flag settings, conference parameters and othe r settings. In depth explanations of these additional settings are describe d in the following sections: •" Content Sharing” on page 3-1 •" Vi[...]

Polycom® RealPresence Collaboration Server 800s Administrator’ s Guide 3-2 Polycom, Inc. SIP BFCP Content Cap abilities SIP Clients supporting BFCP over UDP, when connected to conferences on the Collaboration Server, can share Content with endpoints supporting the following Content sharing protocols: • BFCP/TCP • BFCP/UDP • H.323/ H.239 ?[...]

Chapter 3-Additio nal Conferencing Infor mation Polycom, Inc. 3-3 The Collaboration Server’ s Content sharing determined by the System Flag’s settings and SIP Client capabilities are summarized in Ta b l e 3 - 1 . For mo re inform ation see " Manually Adding and Dele ting System Flags” on page 21-12 . Dial-in Connections: • The Collabo[...]

Polycom® RealPresence Collaboration Server 800s Administrator’ s Guide 3-4 Polycom, Inc. Content parameters are defined in the Conference Profiles - Video Quality dialog box. The parameters change according to the Conferencing Mode . CP Conferencing Mode SVC Conferencing Mode[...]

Chapter 3-Additio nal Conferencing Infor mation Polycom, Inc. 3-5 1 In the Content Video Definition section, select the Content Settings and Protocol as follows: Mixed CP and SVC Conferencing Mode T able 3-2 H.239 Content Options Field Description Content Settings Select the transmission mode for the Content channel : • Graphics — basic mode, i[...]

Polycom® RealPresence Collaboration Server 800s Administrator’ s Guide 3-6 Polycom, Inc. 2 Click OK. Content Sharing Parameters in Con tent Highest Common (Content V ideo Switching) Mode This section describes the possib le conten t sharing parameters when content Highest Common mode is used: • Content Settings • Content Protocol • Content[...]

Chapter 3-Additio nal Conferencing Infor mation Polycom, Inc. 3-7 Content Settings The Content channel can transmit one of the following modes: • Graphics – for standard graphics. This is the default mode in AVC conferences and the only supported mode for SVC conferences. • Hi-res Graphics (AVC CP Only) – requiring a higher bit rate, for hi[...]

Polycom® RealPresence Collaboration Server 800s Administrator’ s Guide 3-8 Polycom, Inc. SVC Only and Mixed CP and SVC Content Setting The Content channel is transmitt ed in Graphics mode only. Content Protocols Two Content Protocols can be used for sharing content: • H.263 (CP and mixed CP and SVC) • H.264 (all conferencing modes) H.264 off[...]

Chapter 3-Additio nal Conferencing Infor mation Polycom, Inc. 3-9 H.263 (A VC CP Conferences) Select this option when most o f the endpoints support H.263 and some endpoints support H.264 . In such a case, all endpoi nts will share content using the H.263 protocol, and this protocol will not change throug hout the conference (fixed mode). Bit rate [...]

Polycom® RealPresence Collaboration Server 800s Administrator’ s Guide 3-10 Polycom, Inc. In order to change the System Flag values, the flags must be manually added to the System Configuration . For mo re inform ation s ee " Modifying System Flags” on page 21-1 . Example Table 3-8 summarizes an example of two participan ts trying to conn[...]

Chapter 3-Additio nal Conferencing Infor mation Polycom, Inc. 3-11 H.264 Cascade and SVC Optimized The H.264 Cascade and SVC Optimized option maintains content quality and minimizes the amount of content refreshes that occur in large cascading con ferences when participants connect or disconnect from the confere nce. This option is the only availab[...]

Polycom® RealPresence Collaboration Server 800s Administrator’ s Guide 3-12 Polycom, Inc. Enabling H.264 Cascad e and SVC Optimized Content Sharin g in A VC CP Conferences When H.264 Cascade and SVC Optimized is selected as the Content Protocol , an add itional field, Content Resolution is displayed in the Content Video Definition pane. In SVC C[...]

Chapter 3-Additio nal Conferencing Infor mation Polycom, Inc. 3-13 When the lower Content Resolution HD720/5 is selected, the conference Content Rate is set to 256 kbps. This will enable the en dpoints that connect to the conference at a Line Rate of at least 768 kbps to receive content in the Content channel. Endpoints that connect to the conferen[...]

Polycom® RealPresence Collaboration Server 800s Administrator’ s Guide 3-14 Polycom, Inc. To Select the Customized Content Rat e: Custom ized Co ntent Rate is enabled in the Profile - Video Quality dialog box. 1 In the Content Settings list , select Customized Conten t Rate . When selected, a drop-down menu of the available Conference Content Ra[...]

Chapter 3-Additio nal Conferencing Infor mation Polycom, Inc. 3-15 3 If H.264 Cascade and SVC Optimized is the selected Content Protocol , a Content Resolution must be selected. Table 3-1 2 lists the Cascade Resolutions available for the various Conference Content Rates . . * The default resolution for all Content Rates is HD720p5 . an additional r[...]

Polycom® RealPresence Collaboration Server 800s Administrator’ s Guide 3-16 Polycom, Inc. •T h e Exclusive Content Mode is enabled or disabled by a check box in the in the Advanced tabs of the Conference Profile . The check box is cleared (feature is disabled) by default. • Exclusive Content Mode can be enabled or disabled duri ng an ongoing[...]

Chapter 3-Additio nal Conferencing Infor mation Polycom, Inc. 3-17 — YES - only the designated Lecturer can be the Content Token holder. •I n Exclusive Content Mode , if an endpoint attempts to send Content a few seconds after another endpoint sent Conte nt , the Content stream it is receiving is momentarily interrupted by a slide whi ch is dis[...]

Polycom® RealPresence Collaboration Server 800s Administrator’ s Guide 3-18 Polycom, Inc. Giving and Cancelling T oken Ow nership (A VC Partic ip ant s) To give token ownership: 1 In the Participants list, right click the AVC-enabled endpoint that is to receive Con tent Token ownership. 2 Select Change To Content Token Owner in the drop-down men[...]

Chapter 3-Additio nal Conferencing Infor mation Polycom, Inc. 3-19 2 Select Cancel Content Token Owner in the drop-down menu . Content Token ownership is cancelled for the endpoint. Managing Noisy Content Connections The system can identify participants who send frequent requests to refresh their Content display usually as a re sult of a problemati[...]

Polycom® RealPresence Collaboration Server 800s Administrator’ s Guide 3-20 Polycom, Inc. V ideo Preview (A VC Only Particip ant s) Collaboration Server users can preview the video sent from the participant to th e conference (MCU) and the video se nt from the conference to the participant. It enables the Collaboration Server users to monitor th[...]

Chapter 3-Additio nal Conferencing Infor mation Polycom, Inc. 3-21 • DirectX is instal led • DirectDraw Acceleration must be enabled an d no other application is using the video resource • Hardware acceleration must be enabled T esting your Workst ation To ensure that your workstation can display th e video preview window: 1 In Windows, click[...]

Polycom® RealPresence Collaboration Server 800s Administrator’ s Guide 3-22 Polycom, Inc. Previewing the Particip ant V ideo To preview the parti cipant video: 1 List the conference participants in the Participants pane. 2 Right-click the participant whose video you want to preview and then click one of the following options: — View Particip a[...]

Chapter 3-Additio nal Conferencing Infor mation Polycom, Inc. 3-23 Auto Scan and Customized Polling in V ideo Layout (CP Only) Auto Scan e n a b l es a us e r t o d e fi n e a s i ng l e ce l l in the conference layout to cycle the display of participants that are not in the conference layout. Customi zed Poll ing allows the cyclic displa y to be s[...]

Polycom® RealPresence Collaboration Server 800s Administrator’ s Guide 3-24 Polycom, Inc. 3 If Auto Layout check box is selected, clear it. 4 In the video layout cell to be designated for Auto Scan , click the drop-down menu button and select Auto Scan . 5 Select from the Auto Scan In terval(s) drop-down list the scanning interval in seconds. 6 [...]

Chapter 3-Additio nal Conferencing Infor mation Polycom, Inc. 3-25 2 Optional. Add a participant to the list of partici pants to be Auto Scanned : — Click on the participant’s name in the All Participants list and then click the Add button to move the participant to the Scanning Order pane. 3 Optional. Delete a parti cipant from th e list of pa[...]

Polycom® RealPresence Collaboration Server 800s Administrator’ s Guide 3-26 Polycom, Inc. SIP Encryption The ENABLE_SIRENLPR_SIP_E NCRYPTION System Flag enables the SirenLPR audio algorithm when using encryption with the SIP protocol. The default valu e of this flag is NO meaning Siren LPR is disabled by default for SIP participants in an encryp[...]

Chapter 3-Additio nal Conferencing Infor mation Polycom, Inc. 3-27 Stereo The Siren 22Stereo, G.719Stereo and Sire nLPR audio algorithms ar e supported at the following bit rates. Monitoring Particip ant Audio Properties The audio algorithm used by the participant’s endpoint can be verifi ed in the Participant Properties - Channel Status dialog b[...]

Polycom® RealPresence Collaboration Server 800s Administrator’ s Guide 3-28 Polycom, Inc. 3 In the Channel Info field, select Audio In or Audio Out to display the audio parameters. 4 Click the OK button. Media Encryption Encryption is available at the conference and participa nt levels, based on AES 128 (Advanced Encryption Standard) and is full[...]

Chapter 3-Additio nal Conferencing Infor mation Polycom, Inc. 3-29 • Conference level encryption must be set in the Profile, and cannot be changed on ce the conference is running. • If an endpoint connected to an encrypted c onference stops encrypting its media, it is disconnected from the conference. • In Cascaded conferences, the link betwe[...]

Polycom® RealPresence Collaboration Server 800s Administrator’ s Guide 3-30 Polycom, Inc. The same system behavior can be applied to undefined participants, depending on the setting o f the System F lag FORCE_ENCRYPTION_FOR_UND EFINED_PARTICIPANT_IN _WHEN_AVAILABLE_MODE: • When set to NO and the conference encrypti on in the Profile is set to [...]

Chapter 3-Additio nal Conferencing Infor mation Polycom, Inc. 3-31 * System Flag = FORCE_ENCRYPTION_FOR_UND EFINED _PARTICIPANT_IN_WHEN_ AVAILABLE_MODE Connection to the Entry Queue An undefined participant connecting to an Entry Queue inherits the encryption characteristics of the Entry Queue as defined in the Entry Queue’s profile. Participants[...]

Polycom® RealPresence Collaboration Server 800s Administrator’ s Guide 3-32 Polycom, Inc. * System Flag = FORCE_ENCRYPT ION_FOR_UND E FINED_PARTICIPAN T_IN_WHEN_AVAILABLE _MODE Moving from the Entry Queue to C onferences or Between Conferences Participants can be moved from the Entry Queue and the destination conference if both conferencing enti[...]

Chapter 3-Additio nal Conferencing Infor mation Polycom, Inc. 3-33 Recording Link Encryption Recording Links are treated as regular participants, however the ALLOW_NON_ENCRYPT_RECORDIN G_LINK_IN_ENCRYPT_CONF System Flag must be set to YES if a non-encrypted Recording Link is to be allowed to connect to an enc rypted conference. Table 3-18 summarize[...]

Polycom® RealPresence Collaboration Server 800s Administrator’ s Guide 3-34 Polycom, Inc. Enabling Encryption in the Profile Encryption for the conference is in the Profile and cannot be changed once the con ference is running. To enable encryption at the conference level: >> In the Conference Profile Properties – Advanced dialog box, se[...]

Chapter 3-Additio nal Conferencing Infor mation Polycom, Inc. 3-35 To enable encryption at the particip ant level: >> In the Participant Properties – Advanced dia lo g b ox , in t he Encryption list, select one of the following options: Auto , On , or Off . — Auto - The participant inherits the conferen ce/Entry Queue encryption setting. [...]

Polycom® RealPresence Collaboration Server 800s Administrator’ s Guide 3-36 Polycom, Inc. The participant encryption status is also indicated i n the Participant Properties – SDP tab, where SRTP indication is listed for each encr ypted channel (for exam ple, audio and video) . An encrypted participant who is unable to join a confe rence is dis[...]

Chapter 3-Additio nal Conferencing Infor mation Polycom, Inc. 3-37 Causes of Packet Loss Network congestion within a LAN or WAN, fa ulty or incorrectly configured network equipment or faulty cabling are among the many cause s of Packet Loss. Effect s of Packet Loss on Conferences Packet Loss affects the quality of: • Video – frozen images, decr[...]

Polycom® RealPresence Collaboration Server 800s Administrator’ s Guide 3-38 Polycom, Inc. Monitoring Lost Packet Recovery In the Participant Properties – H.245 tab, LPR activity is displayed in all three panes.[...]

Chapter 3-Additio nal Conferencing Infor mation Polycom, Inc. 3-39 In the Participant Properties – Channel Status tab, check box indicators show LPR activation i n the local and remote (transmit and receive) channels. Network Quality Indication (A VC Only) If network quality issues occur, the Network Quality icon provide information to participan[...]

Polycom® RealPresence Collaboration Server 800s Administrator’ s Guide 3-40 Polycom, Inc. Network Quality Levels Network quality is determined by the percentage of packet loss according to the f ollowing default threshold values: • Packet loss less than 1% is considered Normal • Packet loss in the range of 1% - 5% is considered Major • Pac[...]

Chapter 3-Additio nal Conferencing Infor mation Polycom, Inc. 3-41 — The media transmitted from the endpoint to the RMX ( Video in ). Network Quality icons: • Are not supported in: — SVC Conferencing Mode — AVC - Video switched conferences Customizing Network Quality Icon Display Display of the Network Quality icon can be customized for the[...]

Polycom® RealPresence Collaboration Server 800s Administrator’ s Guide 3-42 Polycom, Inc. For more information see " Manually Adding and Deleting System Flags” on page 21-12 . Lecture Mode (A VC CP Only) Lecture Mode enables all participants to view th e lecturer in full screen while the conference lecturer sees all the other conference p[...]

Chapter 3-Additio nal Conferencing Infor mation Polycom, Inc. 3-43 To select the lectur er and enable the Lectu re Mode while starting the conference: >> In the Conference Properties - Participant dialog box, enable the Lecture Mode in one of the following methods: Selecting a defined partici pant: a Add participants to the conference either [...]

Polycom® RealPresence Collaboration Server 800s Administrator’ s Guide 3-44 Polycom, Inc. 2 In the Conference Properties - Video Settings dialog box, i n the Lecturer field, select the lecturer from the list of the c onnected participants. Defined dial out participants and dial in particip ant s are considered to be two separate participant s ev[...]

Chapter 3-Additio nal Conferencing Infor mation Polycom, Inc. 3-45 Enabling the Automatic Switching Automatic switching between participants viewed on the lecturer’s screen is enabled in the conference Profile, or during the ongoing conference, in the Conference Properties. >> In the Profile Properties - Video Settings dialog box, select th[...]

Polycom® RealPresence Collaboration Server 800s Administrator’ s Guide 3-46 Polycom, Inc. When one of the participants is talking, the automatic swit ching is suspended, showing the current speaker, and it is resumed when the lecturer resumes talking. If the lecturer is disconnected during an Ongoing Confer ence, the conference resumes standard [...]

Chapter 3-Additio nal Conferencing Infor mation Polycom, Inc. 3-47 • Enable or disable the Lecturer View Switching between participants displayed on the lecturer monitor by selecting or clearing the Lecturer View Switching check box. • Change the video layout for the lectur er by selecting another video layout. Restricting Content Br oadcast to[...]

Polycom® RealPresence Collaboration Server 800s Administrator’ s Guide 3-48 Polycom, Inc. Muting Particip ant s Except the Lecturer (A VC CP Only) When the Mute Participants Except Lecturer option in the Conference Profile is enable d , the audio of all participants in the conference exce pt for the lecturer can be automatically muted upon conne[...]

Chapter 3-Additio nal Conferencing Infor mation Polycom, Inc. 3-49 Enabling the Mute Participant s Except Lecturer Option The Mute Participants Except Lecturer option is enabled or di sabled (default) in the Conference Profile or in an ongoing conference in the Profile Properties - Audio Settings tab. When the Mute Partic ipants Except Lecturer opt[...]

Polycom® RealPresence Collaboration Server 800s Administrator’ s Guide 3-50 Polycom, Inc. Permanent Conference A Permanent Conference is any ongoing conference with no pre-determined End Time continuing until it is terminated by an administrator, operator or chairperson. Guidelines • Auto Terminate is disabled in Permanent Conferences . • If[...]

Polycom, Inc. 4-1 4 V ideo Protocols and Resolution Configuration for CP Conferencing V ideo Resolutions in A VC-based CP Conferencing The Polycom ® RealPresence ® Collaboration Server always attempts to connect to endpoints at the highest line rate defined for the conf erence. If the connectio n cannot be established using the conference line ra[...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 4-2 Polycom, Inc. • In panoramic Video Layouts : — SD : Participants that send CIF also receive CIF. — HD : the Collaboration Server transmits HD and receives SD or lower resolut ions, the Collaboration Server scales images from SD to HD resolution. H.264 High Profile Supp ort i[...]

Chapter 4-Vide o Protocols and Resolution Configuration for CP Conferencing Polycom, Inc. 4-3 The Collaboration Server Web Cl ient supports monitoring of H.263 4CIF information. The H.245 or SDP tab includes the additional information. The creation of a new H.263 4CIF slide is suppo rted in the IVR Service in addition to the current H.263 IVR slide[...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 4-4 Polycom, Inc. • Resource Optimized System resource usage is optimized by al lowing high resoluti on connections only at high line rates and may result in lower video resolutions (in comparison to other resolution configurations) for some line rates. This option allows to save MC[...]

Chapter 4-Vide o Protocols and Resolution Configuration for CP Conferencing Polycom, Inc. 4-5 Figure 4-2 Resolution usage for H.264 High Profile and H.264 Base Profile at various line rates when Resolution Configuration is set to Video Quality Optimized Figure 4-3 Resolution usage for H.264 High Profile and H.264 Base Profile at various line rates [...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 4-6 Polycom, Inc. Default Minimum Threshold Line Rates and Resour ce Usage Summary The following Table summarizes the Default Minimum Threshold Line Rates and Video Resource usage for each of the pre-define d optimization settings for each Resolution , H.264 Profile , Video Quality se[...]

Chapter 4-Vide o Protocols and Resolution Configuration for CP Conferencing Polycom, Inc. 4-7 Modifying the Resolu tion Configuration The Resolution Configuration dialog box is accessed by clicking Setup > Resoluti on Configuration in the Collaboration Server Setup menu. Clicking the Detailed Configur ation button toggles the display of the Det [...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 4-8 Polycom, Inc. Maximum CP Resolution Pane The Collaboration Server c an be set to one of the following Maximu m CP Resolutions : • HD 720p30 •S D 3 0 •C I F 3 0 Limiting Maximum Reso lution Before a selection is made in this pane, the Maximum CP Resolution of the system is de[...]

Chapter 4-Vide o Protocols and Resolution Configuration for CP Conferencing Polycom, Inc. 4-9 Base Profile / High Profile Resolution Slider Panes These Video Quality settings are selected per conference and are de fined in the conference Profile and they determine the resolution matrix that will be applied globall y to all conferences. The resoluti[...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 4-10 Polycom, Inc. Additional V ideo Resolutions The following higher v ideo quality resolu tions are available: • CIF 352 x 28 8 pixels at 50 fps. • WCIF 512 x 28 8 pixels at 50 fps. • WSD 848 x 480 pixels at 50 fps. • W4CIF 1024 x 576 pixels at 30 fps. • HD 720p 1280 x 720[...]

Chapter 4-Vide o Protocols and Resolution Configuration for CP Conferencing Polycom, Inc. 4-11 • HD720p30 resolu tion is supported at bit rates greater than 600 kbps. The fo llowing table summarizes the resolutions supported at the various bit rates. * Dependant on the PC’s capability • System Resource usage is the same as for the H.264 proto[...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 4-12 Polycom, Inc. Particip ant Settings When defining a new participant or modi fying an existing partici pant, select SIP as the participant’s networking environment Type in the New Participant or Participant Properti es - General tab . The participants Video Protocol in the New P[...]

Chapter 4-Vide o Protocols and Resolution Configuration for CP Conferencing Polycom, Inc. 4-13 Monitoring RTV RTV information appears in all three panes of the Participant Properties - SDP tab. Controlling Resource A llocations for L ync Cl ient s Using RTV Video Protocol The number of resources used by the system to connect a Lync client with RTV [...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 4-14 Polycom, Inc. The following table summarizes the Collaborat ion Server resources allocated to a Lync Client based on the MAX_RTV_RESOLUTION flag setting, the connection line rate and the video resolution. Ta b l e 4 - 5 Selected video resolution base d on flag setting and confere[...]

Chapter 4-Vide o Protocols and Resolution Configuration for CP Conferencing Polycom, Inc. 4-15 The following table describes the number of allocated video resources for each video resolution when using the RTV protocol. Threshold HD Flag Settings us ing the RTV Video Protocol The system flag MAX_ALLOWED_RTV_H D_FRAME_RATE defines the threshold Fram[...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 4-16 Polycom, Inc.[...]

Polycom, Inc. 5-1 5 Cascading Conferences Cascading enables ad ministrators to connect one confer ence directly to one or several conferences, depending on the topology, creating one large confer ence. The conferences can run on the same MCU or different MCUs. There are many reasons for cascading conferences, the most common are: • Connecting two[...]

Polycom® RealPresence Collaboration Server 800s Administrator’s Guide 5-2 Polycom, Inc. Figure 5-1 Video Layo uts in Cascaded Conferences Guidelines To ensure that conferences can be cascaded and video can be viewed in all conferences the following gui delines are recommended: • The same version installed on all MCUs parti cipating the cascadi[...]

Chapter 5-Cascading Conferences Polycom, Inc. 5-3 Basic Cascading In this topology, a link is crea ted between tw o conferences, usually running on two different MCUs. The MCUs are u sually installed at differen t locations (states/countri es) to save long distance charges by connecting each participant to their local MCU, while only the link betwe[...]

Polycom® RealPresence Collaboration Server 800s Administrator’s Guide 5-4 Polycom, Inc. Automatic Identificatio n of the Cascading Link The system automatically identi fies that the dial in participant is an MCU and creates a Cascading Link and dis plays the link icon for the participa nt ( ). The master-slave relationship is randomly defined by[...]

Polycom, Inc. 6-1 6 Meeting Rooms A Meeting Room is a conference saved on the MCU in passive mode, wi thout using any of the system resources. A Meeting Room is auto matica lly activated w hen the first partici pant dials into it. Meeting Rooms can be activated as many times as required. Once activated, a Meeting Room functions as any ongoing confe[...]

Polycom® RealPresence Collaboration Server 800s Administrator’ s Guide 6-2 Polycom, Inc. Meeting Rooms List Meeting Rooms are listed in the Meeting Room list pane. To list Meeting Rooms: >> In the RealPresence Collaborat ion Server Management pane, in the Frequently Used list, click the Meeting Rooms button . The Meeting Rooms List is disp[...]

Chapter 6-Meeting Rooms Polycom, Inc. 6-3 ID Displays the Meeting Room ID. This number mu st be communicated to H.323 conference participants to enable them to dial in. Duration Displays the duration of the Meeting Room in hours using the format HH:MM (default 01:00). Conferen ce Password The password to be used by particip ants to access the Meeti[...]

Polycom® RealPresence Collaboration Server 800s Administrator’ s Guide 6-4 Polycom, Inc. Meeting Room T oolba r & Right-click Menu The Meeting Room toolbar and right-click menus provide the following functionality: Creating a New Meeting Room To create a new meeting room: >> In the Meeting Rooms pane, click the New Meet ing Room button[...]

Chapter 6-Meeting Rooms Polycom, Inc. 6-5 Microsoft Lync users can connect a Collaborat ion Server Meeting Room to a co nference running on the Microsoft A/V MCU. This allo ws Collaboration Server Lync users to connect with a conference in progress on the A/V MCU and be an active participant in the conference. For mo re inform ation, see " Con[...]

Polycom® RealPresence Collaboration Server 800s Administrator’ s Guide 6-6 Polycom, Inc.[...]

Polycom, Inc. 7-1 7 Entry Queues, Ad Hoc Conferences and SIP Factories Entry Queues An Entry Queue (EQ) is a special routing lobby to access conferences. Participants connect to a single-dial lobby and are routed to their destination conference accord ing to the Conference ID they enter . The Entry Queue remains in a passive state when there are no[...]

Polycom® RealPresence Collaboration Server 800s Administrator’ s Guide 7-2 Polycom, Inc. Default Entry Queue properties The system is shipped with a defaul t Entry Queue whose properties are: Defining a New Entry Queue You can modify the properties of the default Entry Queue and defi ne additional Entry Queues to suit different confer encing req[...]

Chapter 7-Entry Queues, Ad Hoc Conf erences and SIP Factories Polycom, Inc. 7-3 2 In the Entry Queues list pane, click the New Entry Queu e button. The New Entry Queue dialog box opens. 3 Define the following parameter s: T able 7-2: Entry Queue Defi nitions Parameters Option Description Display Name The Display Name is the conferencing entity name[...]

Polycom® RealPresence Collaboration Server 800s Administrator’ s Guide 7-4 Polycom, Inc. 4 Click OK . The new Entry Queue is added to the Entry Queues list. Routing Name Enter a name using ASCII text only . If no Routing Name is entered , the system automatically assigns a new name as follows: • If an all ASCII text is entered in Display Name [...]

Chapter 7-Entry Queues, Ad Hoc Conf erences and SIP Factories Polycom, Inc. 7-5 Listing Entry Queues To view the list of Entry Queues: >> In the RealPresence Collaboration Server Management - Rarely Use d pane, c lick Entry Queues . The Entry Queues are listed in the Entry Queues pane. You can double-click an Entry Qu eue to view its properti[...]

Polycom® RealPresence Collaboration Server 800s Administrator’ s Guide 7-6 Polycom, Inc. To designate an Entry Queu e as Transit E ntry Queue: 1 In the Collaboration Server Management - Rarely Used pane, c lick Entry Queues . 2 In the Entry Queues list, right-click the Entry Queue entry and then click Set Transit Entry Queue . The Entry Qu eue s[...]

Chapter 7-Entry Queues, Ad Hoc Conf erences and SIP Factories Polycom, Inc. 7-7 • Operator Assistance must be disabled in the IVR Service ass igned to this Entry Queue. • Only the conference ID prompts should be configured. Other prompts are not supported in IVR Service Provider Only configuration. • H.323 calls to this Entry Queue are reject[...]

Polycom® RealPresence Collaboration Server 800s Administrator’ s Guide 7-8 Polycom, Inc. SIP Factories A SIP Factory is a conferencing entity that enables SIP endpoints to create Ad Hoc conferences. The system is shipped with a default SIP Factory, named DefaultFactory. When a SIP endpoint calls the SIP Factory URI, a new conference is automatic[...]

Chapter 7-Entry Queues, Ad Hoc Conf erences and SIP Factories Polycom, Inc. 7-9 3 Define the following parameter s: 4 Click OK . The new SIP Factory is added to the list. T able 7-3: New F actory Properties Option Description Display Name Enter the SIP Factory name that will be displayed. The Display Name is the conferencin g entity name in na tive[...]

Polycom® RealPresence Collaboration Server 800s Administrator’ s Guide 7-10 Polycom, Inc. SIP Registration & Presence for Entry Queues and SIP Factories Entry Queues and SIP Factories can be registered with SIP servers. This enables Office Communication Server or Lync server client users to s ee the availability status ( Available , Offline,[...]

Chapter 7-Entry Queues, Ad Hoc Conf erences and SIP Factories Polycom, Inc. 7-11 When SIP registration is not enabled in the co nference profile, the Collaboration Server's registering to SIP Servers will each register with an URL derived from its own signaling address. • Failed - Registration with the SIP Server failed. This may be due to i[...]

Polycom® RealPresence Collaboration Server 800s Administrator’ s Guide 7-12 Polycom, Inc.[...]

Polycom, Inc. 8-1 8 Address Book The Address Book stores information about the people and businesses you communicate with. The Address Book stores, among many other fields, IP addresses, phone numbers and network communication protocols used by the participant’s endpoint. By utilizing the Address Book you can quickl y and efficiently as sign or d[...]

Polycom® RealPresence Collaboration Server 800s Administrator’ s Guide 8-2 Polycom, Inc. V iewing the Address Book You can view the participants currently defi ned in the Addres s Book. The first time the Collaboration Server Web Client is accessed, the Address Book pane is displayed. The Address Book contains two panes: • Navigation pane - co[...]

Chapter 8-Address Book Polycom, Inc. 8-3 To move up to the next level and view the members in the upper level: >> Double-click the naviga tion arrow button in the group members pane. To collapse a group: >> Double-click the group name or click the Collapse button. Particip ant s List Pane Information The Participant s List pane displays[...]

Polycom® RealPresence Collaboration Server 800s Administrator’ s Guide 8-4 Polycom, Inc. Displaying and Hiding the Address Book The Address Book can be hidden it by clicking the anchor pin ( ) button in the pane header. The Address Book pane closes and a tab is displaye d at the right edge of the screen. >> Click the tab to re-open the Add[...]

Chapter 8-Address Book Polycom, Inc. 8-5 Particip ant Group s A group is a predefined collection of participan ts. A group provides an easy way to manage clusters of participants that ar e in the sa me organizational structure and to connect a combination of endpoints to a conference. For example, if you frequently conduct conferences with the mark[...]

Polycom® RealPresence Collaboration Server 800s Administrator’ s Guide 8-6 Polycom, Inc. Additionally, you can drag a group from one location in the Address Book to anothe r location, moving the group and all its members, i ncluding sub-groups, to it s new location using the drag-and-drop operation. Moving a group to a new location can be done i[...]

Chapter 8-Address Book Polycom, Inc. 8-7 Adding a New p articip ant to the Address Book Directly You can add a new participant to the “Main” group or to a group in the Address Book . Additionally, you can add a participant from a new conference, ongoing conference, or Conference Template . To add a new participant to the Address Book: 1 In the [...]

Polycom® RealPresence Collaboration Server 800s Administrator’ s Guide 8-8 Polycom, Inc. 3 Define the following fi elds: T able 8-3 New Participant – General Properties Field Description Name Enter the name of the participant or the endpoint as it will be displayed in the Collabora tion Server Web Client. The Name field can be modified using U[...]

Chapter 8-Address Book Polycom, Inc. 8-9 Alias Name/T ype (H.323 Only ) If you are using the endpoint’s alias and not the IP address, first select the ty pe of ali as and then enter the endpoi nt’ s alias: • H.323 ID (alphanumeric ID) • E.164 (digits 0-9, * and #) • Email ID (email address format, e.g. abc@example.com) • Participant Num[...]

Polycom® RealPresence Collaboration Server 800s Administrator’ s Guide 8-10 Polycom, Inc. 4 Usually, additional definitions are not re quired and you can use the system defaults for the remaining parameters. In such a case, click OK . To modify the d efault settings for advanced paramet ers, click the Advanced tab. Extension/Identifier St r i n [...]

Chapter 8-Address Book Polycom, Inc. 8-11 5 Define the followin g Advanced paramete rs: T able 8-4 New Participant – Advanced Properti es Field Description Video Bit Rate / Auto The Auto check box is automatically se lected to us e the Line Ra te defined for the conference. Note: This check bo x cannot be cleare d when defining a new participant [...]

Polycom® RealPresence Collaboration Server 800s Administrator’ s Guide 8-12 Polycom, Inc. 6 To add general information about the partic ipant, such as e-mail, company name, and so on, click the Information tab and type the necessary details in the Info 1-4 fields. Text in the info field s can be added in Unicode format (length: 31 characters). 7[...]

Chapter 8-Address Book Polycom, Inc. 8-13 The Participant Properties window opens. b Click the Add to Address Book button. Modifying Particip ant s in the Address Book When required, you can modify the participant’s properties. To modify participant proper ties in the Address Book: 1 In the Address Book - Naviga tion pane, select the group to whe[...]

Polycom® RealPresence Collaboration Server 800s Administrator’ s Guide 8-14 Polycom, Inc. 4 Click OK . The changes to the participan t’s prop erties are u pdated. Deleting Particip ant s from the Address Book To delete participa nts from the Address Boo k: 1 In the Address Book - Navigation pane, select the group where the participant to delet[...]

Chapter 8-Address Book Polycom, Inc. 8-15 2 In the Address Book - List pane, select the participant you want to copy. 3 Right-click the selected participant and sele ct one of the following functions from the drop-down menu: 4 In the Address Book navigation pane, navigate and select the group in which you want to paste the partic ipant. 5 Right-cli[...]

Polycom® RealPresence Collaboration Server 800s Administrator’ s Guide 8-16 Polycom, Inc. Searching the Address Book You can search the Address Book for a participant’s name or a group name only on the currently selected group/level. To search for participants or gro ups in the current selected level: 1 In the Address Book Navigation pane, sel[...]

Chapter 8-Address Book Polycom, Inc. 8-17 A drop-down menu is displaye d containing all the matching patterns that can be applied to the selected field. 3 Click the matching pattern to be applied. The filtered list is disp layed with a fi lter indicator ( ) displayed in the selected column heading. Example: If the user selects 172.21.41.104 as the [...]

Polycom® RealPresence Collaboration Server 800s Administrator’ s Guide 8-18 Polycom, Inc. 3 Select the (Custom) option from the drop-down list. The Custom Filtering dialog box opens. 4 In the Condition - Column text match es field, enter the filtering pattern. For example, to list only endpoin ts that in clude the numerals 41 in their name, ente[...]

Chapter 8-Address Book Polycom, Inc. 8-19 The filtered lis t is displayed with an active filter (blue) ind icator ( ) displayed in the selected column heading. For example, if the filtering pattern is 41, t he participants l ist includes all the endpoints that cont ain the numerals 41 in their name. Clearing the Filter To clear the filter and displ[...]

Polycom® RealPresence Collaboration Server 800s Administrator’ s Guide 8-20 Polycom, Inc. Obt aining the Display Name from the Address Book The MCU can be configured to replace the name of the dial-in particip ant as defined in the endpoint (site name) with the name define d in the Address Book. In this process, the system retr ieves the data (n[...]

Chapter 8-Address Book Polycom, Inc. 8-21 Importing and Exporting Address Books Address Books are proprietary Polycom d ata files that can only be distributed among Collaboration Server units. The Address Books are exported in XML format, which are editable offline. If no name is assigned to the exported Address Book, the default file nam e is: EMA[...]

Polycom® RealPresence Collaboration Server 800s Administrator’ s Guide 8-22 Polycom, Inc. 4 Click Open . You will retu rn to the Import File dialog box. 5 Click OK . The Address Book is imported and a confirmation mess age is displayed at the end of the process. 6 Click Close. Integrating the Glo bal Address Book (GAB) of Polycom RealPresence Re[...]

Chapter 8-Address Book Polycom, Inc. 8-23 Collaboration Server Side 1 On the Collaboration Server menu, click Setup > System Conf iguration . The System Flags - MCMS_PARAMETERS_USER dialog box opens. 2 Modify the values of the following flags: For mo re inform ation, see " Modifying System Flags” on page 21-1 . 3 Click OK to complete the [...]

Polycom® RealPresence Collaboration Server 800s Administrator’ s Guide 8-24 Polycom, Inc.[...]

Polycom, Inc. 9-1 9 Reservations The Reservations option enables users to schedule conferences. These conferences can be launched immediately or be come ongoing, at a specifie d time on a specified date. Scheduling a conference reserv ation require s definition of c onference parameters such as the date and time at which the conference is to start,[...]

Polycom® RealPresence Collaboration Server 800s Administrator’ s Guide 9-2 Polycom, Inc. • Resources are reserved for participants at the highest video resolution supported by the Line Rate specified in the conference Profile and up to the ma ximum system video resolution specified by the Resolution Configuration dialog box. • When a new Res[...]

Chapter 9-Reservations Polycom, Inc. 9-3 Using the Reservation Calendar To open the Reservation Calendar: >> In the RealPresence Collaboration Server Management pane, click the Reservation Calendar button ( ). Reservations Reservations[...]

Polycom® RealPresence Collaboration Server 800s Administrator’ s Guide 9-4 Polycom, Inc. T oolbar Buttons The toolbar buttons functions are described in Table 9-1. Reservations Views The Reservation Calendar list has the fol lowing views available: • Week •D a y •T o d a y •L i s t In all views the Main Window List Pane head er displays [...]

Chapter 9-Reservations Polycom, Inc. 9-5 Week V iew By default the Reservation Calendar is displayed i n Week view with the current date highlighted in orang e. Day V iew A single day is dis played. T oday View The current date ( Today ), highli ghted in orange, can be viewed i n both Week View and Day View . List View List View does not have a cal[...]

Polycom® RealPresence Collaboration Server 800s Administrator’ s Guide 9-6 Polycom, Inc. The Reservations can be sorted, searched and browsed by any of the listed fields. Changing the Calendar V iew To change between Week and Day views: >> In Week View: In the Reservation Calendar toolbar, click Sho w Day ( ) to change to Day View . or In [...]

Chapter 9-Reservations Polycom, Inc. 9-7 To view Today ( the current date): >> In Week View or Day View , in the Reservation Calendar toolbar, click the Today () button to have the current date di splayed within the selected view. To change to List View: 1 In the Reservation Calendar toolbar, click, the Reservations List () b u t t o n . The [...]

Polycom® RealPresence Collaboration Server 800s Administrator’ s Guide 9-8 Polycom, Inc. Scheduling Conferences Using the Reservation Calendar Creating a New Reservation There are three methods of creating a new reservation: • Method I – Creating a reservati on with default du ration of 1 hour • Method II – Creating a reservation with de[...]

Chapter 9-Reservations Polycom, Inc. 9-9 Example : The following click & drag sequence would select a reservation for Tuesday, August 12, 2008 , starting at 01:00 with a duration of 4 hours. The duration of reservations created by any of the above methods can be modified in the Scheduler tab of the New Reservation dialog box . To create a new r[...]

Polycom® RealPresence Collaboration Server 800s Administrator’ s Guide 9-10 Polycom, Inc. 4 Click the Schedule tab. When a Conference Profile is assigned to a Me eting Room or a Reservation, the Profile’s parameters are not embedded in the Reservatio n, and are taken from the Profile when the reservation becomes an ongoin g conference. Ther ef[...]

Chapter 9-Reservations Polycom, Inc. 9-11 5 Adjust the new reservation’s schedul e by modifying the field s as described in Table 9-2. T able 9-2 New Reservation – Schedu le T ab Field Description Sta r t T i m e Sele ct the S tart T ime of the Reservation. • The S tart/End T imes of t he Reservati on are initially taken from the time slot se[...]

Polycom® RealPresence Collaboration Server 800s Administrator’ s Guide 9-12 Polycom, Inc. Recurrenc e Pattern Daily If Daily is selected, the system automat ically selects all the days of the week. T o de-select days (for example, weekends) clear their check boxes. Weekly If We e kl y is selected, the system auto matically selects the day of the[...]

Chapter 9-Reservations Polycom, Inc. 9-13 6 Click th e Particip ants tab. The fields are the same as for the New Conference – Participants tab, described in the Polycom® RealPresence Collaboratio n Server 800s Getting Started Guide , " Participants Tab” on page 3-16 . 7 Optional. Add participants from the Participants Address Book . For m[...]

Polycom® RealPresence Collaboration Server 800s Administrator’ s Guide 9-14 Polycom, Inc. If 3 recurrences of the reservation are created: Display Name for occurrence 1: Sales _00001 Display Name for occurrence 2: Sales_ 00002 Display Name for occurrence 3: Sales_ 00003 Managing Reservations Reservations can be accessed and managed via all the v[...]

Chapter 9-Reservations Polycom, Inc. 9-15 The cursor changes to a vertical double arrow ( ) when it is moved over the top and bottom sides of the squa re. To move the Reservatio n to another time slot: 1 Select the Reservation . 2 Hold the mouse button down and drag the Reservation to the desired time slot. 3 Release the mouse button. To change the[...]

Polycom® RealPresence Collaboration Server 800s Administrator’ s Guide 9-16 Polycom, Inc. Adjusting the S t art Ti mes of all Reservations When utilizing GMT offset ( for example, Daylight Saving Time change), the start time of the reoccurring reservations scheduled before th e Collaboration Server time change are not updated accordingly (althou[...]

Chapter 9-Reservations Polycom, Inc. 9-17 3 Click the arrows of the Offset - Hours box to indicate the numb er of hours to add or subtract from the current start time; a positive value indicates adding time, while minu s (-) indicates s ubtracting time. 4 Click the arrows of the Offset - minutes box to indicate the number of minutes to add or subtr[...]

Polycom® RealPresence Collaboration Server 800s Administrator’ s Guide 9-18 Polycom, Inc. All occurrences of the Reservation are deleted. Searching for Reservatio ns using Quick Search Quick Search is available only in List View. It enables you t o search for Reservations by Display Name . To search for reservations: 1 In the Reservation Calenda[...]

Polycom, Inc. 10-1 10 Operator Assist ance & Particip ant Move Users (operators) assistance to participants is available when: • Participants have requested individual help (using *0 DTMF code) during the conference. • Participants have requested help for the c onference (using 00 DTMF code) during the conference. • Participants have prob[...]

Polycom® RealPresence Collaboration Server 800s Administrator’ s Guide 10-2 Polycom, Inc. • The operator can move one or several partic ipants from an ongoing conference to the Operator conference for a private conversation. • The operator can move participants betwe en ongoing Continuous Presence conferences. Operator Conference Guidel ines[...]

Chapter 10-Operator Assist ance & Participant Move Polycom, Inc. 10-3 Defining the Compon ent s Enabling Operator Assist ance To enable operator assistance for conferences, the following conferencing entities must be adjusted or created: • IVR Service (Entry Queue and Conference) in which Operator Assistance options are enabled. • A Confere[...]

Polycom® RealPresence Collaboration Server 800s Administrator’ s Guide 10-4 Polycom, Inc. password request for Dial-in and Dial-out participant connections. For more information, see Table 17-5, “New Conference IVR Se rvice Properties - Conference Passwor d Parameters,” on page 17-11 . 10 Select the various audio messages that wi ll be playe[...]

Chapter 10-Operator Assist ance & Participant Move Polycom, Inc. 10-5 The Operator Assistance dialog box opens. 18 Select Enable Operator Assistance to en able operator as sistance when the pa rticipant requires or requests help during the connect ion process to the conference or during the conference. 19 In the Operator Assistance Indication M[...]

Polycom® RealPresence Collaboration Server 800s Administrator’ s Guide 10-6 Polycom, Inc. 9 Click the Video Services tab. The New Entry Queue IVR Service - Video Service s dialog box opens. 10 In the Video Welcome Slide list, select the video slide that will be displayed to participants connecting to the Entry Queue. Th e slide list includes the[...]

Chapter 10-Operator Assist ance & Participant Move Polycom, Inc. 10-7 2 In the Conference Profiles pane, click the New Profi le button. The New Profile – General dialog box opens. 3 Define the Profile name and, if requ ired, the Profile general parameters. For more details, see Table 2-8, “ New AVC CP Profile - General Parameters,” on pag[...]

Polycom® RealPresence Collaboration Server 800s Administrator’ s Guide 10-8 Polycom, Inc. Note that when Operator Conference is selected, the Auto Terminate selection is automatically cleared and disabled and the Operator conference cannot automatically end unless it i s terminated by the Collaboration Server User. 7 Click the Video Qualit y tab[...]

Chapter 10-Operator Assist ance & Participant Move Polycom, Inc. 10-9 3 Define the following parameter s: 4 Click th e Particip ants tab. The New Conference - Participants dialog box opens. You must define or add the Operator pa rticipant to the Operator conference. This participant must be defined a s a dial-out participant. Define the paramet[...]

Polycom® RealPresence Collaboration Server 800s Administrator’ s Guide 10-10 Polycom, Inc. For more details, see the Polycom® RealPresence Collaborat ion Server 800s Getting Started Guide , " Participants Tab” on page 3-16 . 5 Optional . Click the Information tab . The Information tab opens. 6 Enter the required information. For more det[...]

Chapter 10-Operator Assist ance & Participant Move Polycom, Inc. 10-11 St arting an Operator Co nference from a T emplate An ongoing Operator conference can be starte d from an Oper ator Template saved in the Conference Templates list. To start an o ngoing Oper ator confer ence from an Ope rator Templ ate: 1 In the Conference Templates list, se[...]

Polycom® RealPresence Collaboration Server 800s Administrator’ s Guide 10-12 Polycom, Inc. Monitoring Operator Conferences an d Particip ant s Requiring Assistance Operator conferences are monitored in the same way as standard ongoing conferences. Each Operator conference includes at least one participant - the Operator. You can view the propert[...]

Chapter 10-Operator Assist ance & Participant Move Polycom, Inc. 10-13 The following icons and statuses are displayed in the Participant Status column: When the Operator moves the participant to the Operator conference for individual as sistance the participant St atus indications are clea red. Particip ant Alert s List The Participant Alerts l[...]

Polycom® RealPresence Collaboration Server 800s Administrator’ s Guide 10-14 Polycom, Inc. Audible Alarms In addition to the visual cues used to detect events occurring on the Collaboration Server, an audible alarm can be activated and p layed when participants request Operator Assistance. Using Audible Alarms The Audible Alarm functionality for[...]

Chapter 10-Operator Assist ance & Participant Move Polycom, Inc. 10-15 • Move between encrypted and non-encrypted conferences depends on the ALLOW_NON_ENCRYPT_PARTY_IN_ENCRYPT_CONF flag setting, as described in Table 10-3: • When moving dial-out participants who ar e disconnected to another conference, the system automatically dials out to [...]

Polycom® RealPresence Collaboration Server 800s Administrator’ s Guide 10-16 Polycom, Inc. 2 In the Participants list, right-click the icon of the participant to move and select one of the following options: — Move to Oper ator Confere nce - to move the participant to the Operator conference. — Move to Con ference - to move the participant t[...]

Polycom, Inc. 11-1 11 Conference T emplates Conference Templates enable administrators and operators to cre ate, save, schedule and activate identical conferences. A Conference Template : • Saves the conference Profile. • Saves all partici pant parameters including their Personal Layout and Video Forcing settings. Guidelines • The maximum num[...]

Polycom® RealPresence Collaboration Server 800s Administrator’ s Guide 11-2 Polycom, Inc. Using Conference T emplates The Conference Templates list is initially disp layed as a closed tab in the Collaboration Server Web Client main window. The number of saved Conference Templates is indicated on the tab. Clicking the tab opens the Conference Tem[...]

Chapter 1 1-Conference T emplates Polycom, Inc. 11-3 The Conferences List toolbar includes the following button: S tart Conference from T emplate S tart s an ongoing conference from the Conferen ce T emplate that has an identical name, ID parameters and participants as the template. Schedule Reservati on from T emplate Creates a conference Reservat[...]

Polycom® RealPresence Collaboration Server 800s Administrator’ s Guide 11-4 Polycom, Inc. Creating a New Conference T emplate There are two methods to create a Conference Template : • From scratch - defining the conference parameters and participants • Saving an ongoing conference as Template Creating a new Conference T emplate from Scratch [...]

Chapter 1 1-Conference T emplates Polycom, Inc. 11-5 The New Template – Participants dialog box opens. The fields of the New Template – Participants dialog box are the same as those of the Ne w Conference – Participant dialog box. For a full description of these fields see the Polycom® RealPresence Collaboration Server 800s Getting St arted [...]

Polycom® RealPresence Collaboration Server 800s Administrator’ s Guide 11-6 Polycom, Inc. For a full description of th e General tab fields see " Adding a New participant to the Address Book Directly” on page 8-7 . 8 Modify the fields of the General tab. 9 Click the Advanced tab. The New Participant – Advanced tab opens. For a full desc[...]

Chapter 1 1-Conference T emplates Polycom, Inc. 11-7 The Media Sources tab enables you to set up and save Personal Layout and Video Forcing settings for each participant. For a full description of Personal Layout and Video Forcing settings see the Polycom® RealPresence Collaboration Server 800s Getting Started Guide , " Changing the Video Lay[...]

Polycom® RealPresence Collaboration Server 800s Administrator’ s Guide 11-8 Polycom, Inc. The New Conference Templa te – Information tab opens. For a full description of the Information fields see the Polycom® RealPresence Collaboration Server 800s Getting Started Guide, “Information Tab” on page 19 . 16 Click the OK button. The New Confe[...]

Chapter 1 1-Conference T emplates Polycom, Inc. 11-9 The conference is saved to a template whose name is taken from th e ongoing conference Display Name (t he Login name of the Collaboration Server User ). The Template is displayed with the Operator Conference ico n. S t arting an Ongoing Conference From a T e mplate An ongoing conference can be st[...]

Polycom® RealPresence Collaboration Server 800s Administrator’ s Guide 11-10 Polycom, Inc. St arting an Operator Conference fr om a T emplate (A VC Conferencing) An ongoing Operator conference can be star te d from an Operator Template saved in the Conference Templates list. To start an o ngoing Operat or conferen ce from an Opera tor Template: [...]

Chapter 1 1-Conference T emplates Polycom, Inc. 11-11 Scheduling a Reservation From a Conference T emplate A Conference Template can be used to schedule a single or recurring Reservation . To schedule a Reservation from a Conference Template: 1 In the Conference Template s list, select the Conference Template you want to schedule as a Reservation. [...]

Polycom® RealPresence Collaboration Server 800s Administrator’ s Guide 11-12 Polycom, Inc. 4 Click the OK button. A Reservation is created based on the Conference Template . The Reservation can be viewed and modified along with all other Reservations using the Reservations - Calendar View and Reservations List. If you create a recurring reservat[...]

Chapter 1 1-Conference T emplates Polycom, Inc. 11-13 Exporting and Importing Conference T emplates Conference Templates can be exported fr om one MCU and imported to multiple MCUs in your environment. Additionally, you can export Conference Templates and their associated Conference Profiles simultaneously. Using this option can save configuration [...]

Polycom® RealPresence Collaboration Server 800s Administrator’ s Guide 11-14 Polycom, Inc. Exporting All Conference T emplates from an MCU To export all Conference Templates from an MCU: 1 In the Collaboration Server Web Client main window, click the Conference Templates tab. The Conference Templates list pane is displayed. 2 Click the Export Co[...]

Chapter 1 1-Conference T emplates Polycom, Inc. 11-15 3 In the Export Path field, type the path name to the location where you want to save the exported file or click Browse to sel ect the desired path. 4 Optional. Clear the Export includes con ference profiles ch eck box when you only want to export Conference Templates . When this check box is cl[...]

Polycom® RealPresence Collaboration Server 800s Administrator’ s Guide 11-16 Polycom, Inc. The Conference Templates - Export dialog box is displayed. 3 In the Export Path field, type the pat h name to the location where you want to save the exported file or click Browse to select the desired path. 4 Optional. Clear the Export includes conferen c[...]

Chapter 1 1-Conference T emplates Polycom, Inc. 11-17 2 Click th e Import Conference Templates button or right-click the Conference Templates pane, and then click I mport Conference Templates. The Conference Templates - Import dialog box is displayed. 3 Optional. Clear the Import includes conference profiles check box when you only want to import C[...]

Polycom® RealPresence Collaboration Server 800s Administrator’ s Guide 11-18 Polycom, Inc. — An associated Conference Profile is not defined in the Conference Profiles li st When one or more Conference Templates ar e not imported, a Message Alert window is displayed with the templates that were not imp orted. 6 Click Cancel to exit the Message[...]

Polycom, Inc. 12-1 12 Polycom Conferencing for Microsof t Outlook® Polycom Conferencing for Microsoft Outlook is an add-in that enables users to easily organize and invite attendees to Video Enabled meetings via Microsoft Outlook ® . Polycom Conferencing for Microsoft Outlook is implemented by installing the Polycom Conferencing Add-in for Micros[...]

Polycom® RealPresence Collaboration Server 800s Administrator’s Guide 12-2 Polycom, Inc. A Gathering Slide is displayed to connected particip ants until the conference starts. The Gathering Slide displays live video along with information taken from the meeting invitation such as the subject, meeting organizer, duration, di al-in numbers etc. At[...]

Chapter 12-Polycom Conferencing for Mi crosoft Out look® Polycom, Inc. 12-3 To configure the Col laboration Server ’s Exchange Integratio n Configuration: 1 On the Collaboration Server menu, click S etup > Exchange Integration Configuratio n . The Exchange Integration Configuration dialog box is di splayed. There are three options that can be[...]

Polycom® RealPresence Collaboration Server 800s Administrator’s Guide 12-4 Polycom, Inc. a Define the following fields : b Click the OK button. T able 12-1 Exchange Integration Configuration - Option 1 Field Description Enable Calendaring Service Select or clear this check box to enable or disabl e the Calendaring Service using the Polycom Add-i[...]

Chapter 12-Polycom Conferencing for Mi crosoft Out look® Polycom, Inc. 12-5 Option 2 - Using an alt ernate Primary SMTP Ma ilbox a Define the following fields : Mailbox Properties Different Mailbox Names Additional Required Field Primary SMTP Mailbox T able 12-2 Exchange Integration Configur ation - Option 2 Field Description Enable Calendaring Se[...]

Polycom® RealPresence Collaboration Server 800s Administrator’s Guide 12-6 Polycom, Inc. b Click the OK button. Option 3 - Using modi fied Exchange Server setting s a Define the following fields : Exchange Web Services Folder Renamed from EWS to EWD Required Fields Full path to Exchange Server IIS Manager T able 12-3 Exchange Integration Configu[...]

Chapter 12-Polycom Conferencing for Mi crosoft Out look® Polycom, Inc. 12-7 b Click the OK button. If applicable, RSS, VMC , DMA and calend aring-enabled endp oints are c onfigured with the Exchange Server Name, User Names and Passwords needed to access their accounts. For more informati on see the Pol ycom Unified Communications Deployment Guide [...]

Polycom® RealPresence Collaboration Server 800s Administrator’s Guide 12-8 Polycom, Inc. — Korean — Japanese — Simplified Chinese • Collaboration Server resource management is the responsibility of the syst em administrator: — Conferences initiated by Polycom Conferen cing for Microsoft Outlook are ad hoc and therefore resources are no[...]

Chapter 12-Polycom Conferencing for Mi crosoft Out look® Polycom, Inc. 12-9 Creating and Connecting to a Conference Creating a Conference Meetings are organized using th e Microsoft Outlook client in the normal manner . If the meeting organizer decides that video par t icipants are to be include d in a multipoint video conference, he/she clicks th[...]

Polycom® RealPresence Collaboration Server 800s Administrator’s Guide 12-10 Polycom, Inc. Table 12-4 summarizes the Collaboration Server’s usage of Microsoft Outlook data fie lds included in the meeting invitation. Connecting to a Conference Participants can connect to the c onference in the following ways: • Participants with Polycom CMA De[...]

Chapter 12-Polycom Conferencing for Mi crosoft Out look® Polycom, Inc. 12-11 When the first participant connects, a conference is created and named according to the information contained in the di al string. Subsequent participants connecting with the same dial string are routed from the Ad Hoc Entry Queue to the conference. After the conference h[...]

Polycom® RealPresence Collaboration Server 800s Administrator’s Guide 12-12 Polycom, Inc.[...]

Chapter 13-Confere nce and Particip ant Monitoring Polycom, Inc. 13-1 Conference and Particip ant Monitoring You can monitor ongoing conferences and perf orm various operations while conferences are running. Three levels of monitoring are available with the Collaboration Server: • General Monitoring - You can monitor the general stat us of all on[...]

Polycom® RealPresence Collaboration Server 800s Administrator’s Guide 13-2 Polycom, Inc. You can click the blinking Participant Al erts in d i ca t i on b a r to v ie w participants that require attention. For more information , see " System and Part icipant Alerts” on page 20-1 . Conference Level Monitoring In addition to the general con[...]

Chapter 13-Confere nce and Particip ant Monitoring Polycom, Inc. 13-3 2 Click th e Advanced tab. Duration The expected duration of the conference using the format HH:MM. Note: This field i s displayed in all tabs. Permanent Conference Indicates whether the conference is set as a Perman ent Conference, with no pre-determined En d T ime. Th is confer[...]

Polycom® RealPresence Collaboration Server 800s Administrator’s Guide 13-4 Polycom, Inc. The Conference Properties - Advanced dialog box opens. 3 The following i nformation is displayed i n the Advanced tab: T able 13-2 Con ference Properties - Advanced Parameters Field/Optio n Description Encryp tion Indicates whether the conference is encrypte[...]

Chapter 13-Confere nce and Particip ant Monitoring Polycom, Inc. 13-5 4 Click th e Video Qual ity tab. The Conference Properti es - Video Qu ality dialog box opens. The following i nformation is displayed: FW NA T Keep Alive When selected, sends a FW NA T Keep Al ive message at specific Intervals for the RTP , UDP and BFCP channels. The interval sp[...]

Polycom® RealPresence Collaboration Server 800s Administrator’s Guide 13-6 Polycom, Inc. Maximum Resolution This setting override s the Maximum Resolution setting of the Resolution Configu ration dia log box. The administrator can select one of the foll owing Maximum Resolution o ptions: • Auto (default) - The Maximum Resolution remains as sel[...]

Chapter 13-Confere nce and Particip ant Monitoring Polycom, Inc. 13-7 5 Click t he Video Se ttings tab to list the video parameters. Content Protocol • H.263 • Content is shared using the H.2 63 protocol. • Use this option when most of the endpoints support H.263 and some endpoints support H.264 . • H.263 & H.264 Auto Selection (Default[...]

Polycom® RealPresence Collaboration Server 800s Administrator’s Guide 13-8 Polycom, Inc. 6 Click the A udio Settings tab to view the audio setting for the conference. You can modify the Mute participants except lecture r setting. Lecturer View Switching When checked, the Lecturer View Switching enabl es automatic random switching between the con[...]

Chapter 13-Confere nce and Particip ant Monitoring Polycom, Inc. 13-9 7 CP Only Conferences: Click the C ust omized Pollin g tab to view and modify the customized polling for the conference. All conference participants are list ed in the left pane ( All Participants ) while the participants that are to be displayed in the Auto Scan enabled cell of [...]

Polycom® RealPresence Collaboration Server 800s Administrator’s Guide 13-10 Polycom, Inc. 8 Optional. Add a participant to the list of partici pants to be Auto Scanne d : a Click on the participant’s name in the All Participants list. b Click the Add button to move the participant to the Scanning Order pane. 9 Optional. Delete a participant fr[...]

Chapter 13-Confere nce and Particip ant Monitoring Polycom, Inc. 13-11 21 Click th e Network Services tab to verify the SIP registration for the conference. 22 Click OK to close the Conference Properties dialog box. V iewing the Properties of an Ongoing SVC-based Conference To view the parameters of an ongoing SVC conference: 1 In the Conference li[...]

Polycom® RealPresence Collaboration Server 800s Administrator’s Guide 13-12 Polycom, Inc. 3 Click the Advanced tab. The Conference Properties - Advanced dialog box opens. Conference Password A numeric password for particip ants to access the conference. Chairperson Password A numeric password used by particip ants to identify themselves as the c[...]

Chapter 13-Confere nce and Particip ant Monitoring Polycom, Inc. 13-13 4 The following i nformation is displayed i n the Advanced tab: 5 Click th e Video Qual ity tab. The Conference Properti es - Video Qu ality dialog box opens. T able 13-6 Con ference Properties - Advanced Parameters Field/Option Description Encryption Indicates whether the co nf[...]

Polycom® RealPresence Collaboration Server 800s Administrator’s Guide 13-14 Polycom, Inc. The following i nformation is displayed: 6 Click the Inform ation tab to view general information defined for the conference. Changes made to this information once the c onference is running are not saved to the CDR. 7 Click OK to close the Conference Prope[...]

Chapter 13-Confere nce and Particip ant Monitoring Polycom, Inc. 13-15 Requesting Help A participant can request help using the appr opriate DTMF code from his/her touch tone telephone or the endpoint’s DTMF input device . The participant can request Individual Assistance (default DTMF code *0 ) or Conference Assistance (default DTMF code 00 ). P[...]

Polycom® RealPresence Collaboration Server 800s Administrator’s Guide 13-16 Polycom, Inc. Request to Speak Participants that were muted by the conference organizer/system operator can indicate that they want to be unmuted by entering the appropriate DTMF code. An icon is displayed in the Role column of the Participants list for 30 seconds. Reque[...]

Chapter 13-Confere nce and Particip ant Monitoring Polycom, Inc. 13-17 Particip ant Alert s List The Participant Alerts list contains all the participants who are currently waiting for operator assistance. Participants are automatically added to the Participants Alerts list in the following circumstances: • The participant fails to connect to the[...]

Polycom® RealPresence Collaboration Server 800s Administrator’s Guide 13-18 Polycom, Inc. Particip ant Level Monitoring In addition to conference information, you can view detailed info rmation regarding the status and parameters of each listed part icipant, using th e Participant Properties dialog box. Participant properties can be displayed fo[...]

Chapter 13-Confere nce and Particip ant Monitoring Polycom, Inc. 13-19 IP Particip ant Properties T able 13-9 Participant Properties - Media Sources Parame ters Field Descrip tion Name Indicates the participant’ s name. Note: This field is displayed in all tabs. End point W ebsite (link) Click the Endpoint Website hyperlink to connect to the inte[...]

Polycom® RealPresence Collaboration Server 800s Administrator’s Guide 13-20 Polycom, Inc. 2 Click the Connection Status tab to view the co nnection status, and if disconnected the cause of the disconnection. This dialog bo x is the same for AVC-based and SVC-based participants. Viewing Permissi ons Chairperson Administrator Operator Ta b Connect[...]

Chapter 13-Confere nce and Particip ant Monitoring Polycom, Inc. 13-21 3 Click th e H.245 (H.323) or SDP (SIP) tab during or after the participant’s connection process to view information that can help in resolving connection issues. T able 13-1 1 Participant Properties - H.245/SDP Parameters Field Description Remote Capabilities Lists the partic[...]

Polycom® RealPresence Collaboration Server 800s Administrator’s Guide 13-22 Polycom, Inc. 4 Click on the Channel Status tab to view the status of the various channels. Remote Communication Mode Displays the actual capabilitie s used by the endpoint when establishing the connection wit h the MCU (Endpoint to MCU). Local Communication Mode Display[...]

Chapter 13-Confere nce and Particip ant Monitoring Polycom, Inc. 13-23 T able 13-12 Participant Properties - Channel St atus Parameters Field Description Channels Used When checked, indicates the channel type used by the participant to connect to the conference: Incoming channels are endpoint to MCU, Outgoing channels are from MCU to endpoint. Chan[...]

Polycom® RealPresence Collaboration Server 800s Administrator’s Guide 13-24 Polycom, Inc. Sync St atus Channe l - The channel type: Video or Content. Source - The name of the particip ant currently viewed by this participant. Position - The video layout position indicating the place of each participant as they appear in a con ference. Protocol S[...]

Chapter 13-Confere nce and Particip ant Monitoring Polycom, Inc. 13-25 5 Click th e Channel Status Adv anced tab to view additional information for selected audio and video channels. In the Channel St atus - Advanced tab, channels can be sele cted for viewing additional information: Viewing Permissions Chairperson Administrator Operator Ta b Channe[...]

Polycom® RealPresence Collaboration Server 800s Administrator’s Guide 13-26 Polycom, Inc. ICE RealPresence Collaboration Server 800s IP Address The IP address, port number , and tran sport protocol of th e MCU used to pass through the media when ICE is functional. ICE Participant IP Address The IP address, port number , and transport protocol of[...]

Chapter 13-Confere nce and Particip ant Monitoring Polycom, Inc. 13-27 6 Optional for H .323 AVC-based participants. Click the Gatekeeper Status tab to view its parameters. Viewing Permissions Chairperson Administrator Operator Ta b Gatekeeper Stat u s    T able 13-14 Participant Properties - Ga tekeeper Status Parameters Field Description[...]

Polycom® RealPresence Collaboration Server 800s Administrator’s Guide 13-28 Polycom, Inc. 7 Optional fo r SIP AVC-based and SVC-based part icipants. Click the Call Admission Control tab to view its parameters. Viewing Permissions Chairperson Administrator Operator Ta b Gatekeeper Stat u s    T able 13-1 5 Participant Properties - Gateke[...]

Chapter 13-Confere nce and Particip ant Monitoring Polycom, Inc. 13-29 Monitoring SIP BFCP Content In the SIP Participant Properties dialog box, BFCP stat us informat ion appear s in: • All three panes of the SDP tab. •T h e Channel Status tab. •T h e Channel Status - Advanced tab. For more information see " Participant Level Monitor ing[...]

Polycom® RealPresence Collaboration Server 800s Administrator’s Guide 13-30 Polycom, Inc.[...]

Polycom, Inc. 14-1 14 Recording Conferences Conferences running on the Collaboration Server can be recorded using a Polycom® RSS™ Recording and Streaming Server ( RSS ). The recording system can be installed at the same site as the conferencing MCU or at a remote site. Several MCU’s can share the same re cording system. Recording conferences i[...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 14-2 Polycom, Inc. Creating Multiple V irtual Recording Rooms on the RSS If the environment includes a Polycom® RSS™ 4000 Version 8.5 Recording and Streaming Server (RSS) and you want to associate Recording Links on the Collaboration Server with Virtual Recording Rooms ( VRR ), cre[...]

Chapter 14-Recordin g Conferences Polycom, Inc. 14-3 The New Recording Link dialog box is displayed. 3 Define the following parameter s: T able 14-1 Recording Link Parameters Parameter Description Name Displays the default name that is assigne d to the Recording Link. If multiple Recording Links are defined, it is recommended to use a descriptive n[...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 14-4 Polycom, Inc. 4 Click OK . The Recording Link is added to the Collaboration Server unit. Enabling the Recording Fea tures in a Conference IVR Service To record a conference, a Conference IVR Service in which the recording messages and DTMF codes are activated must be assign ed to[...]

Chapter 14-Recordin g Conferences Polycom, Inc. 14-5 7 To modify the DTMF code or permission for a re cording function: a Select the desired DTMF name (Start, St op or Pause Recording), click the DTMF code entry and type a new code. b In the Permission entry, select whether this fun cti on can be used by all conference participants or only the chai[...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 14-6 Polycom, Inc. 4 Select the Enable Recording check box. 5 Define the following par ameters: 6 Click OK . Recording is enabled in t he Conference Profile . T able 14-3 Con ference Profile Recording Paramete rs Parameter Description Enable Recordi ng Select to enable Record ing Sett[...]

Chapter 14-Recordin g Conferences Polycom, Inc. 14-7 Recording Link Encryption The Recording Link can be encrypted when recording an encrypted conference. The encryption of the Recording Link is enabled when Encryption is selected in the Conference Profile on the Collaboration Server and on the RSS, and the system flag ALLOW_NON_ENCRYPT_RECOR DING_[...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 14-8 Polycom, Inc. Managing the Recording Process When a conference is started an d recording is enabled in its Profile , the sy stem w ill automaticall y start the recording if the Start Recording parameter is set to immediately . If it is set to Upon Request , the system waits for t[...]

Chapter 14-Recordin g Conferences Polycom, Inc. 14-9 The default settings for Auto Layout for the conference and the Recording Link are summarized in the fo llowing table: The default settings for Auto Layout of the Recordin g Link cannot be changed, and the Auto Layout flags do not apply to the Recording Link Auto Layout default settings. T able 1[...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 14-10 Polycom, Inc. Using the Collaboration Server Web Client to Manage the Recording Process To manage the recording proce ss using the right-click menu: >> Right-click the Recording participant in the conference and select from one of the following options: The Recording parti[...]

Chapter 14-Recordin g Conferences Polycom, Inc. 14-11 To manage the recording process using the Conference toolbar: >> In the Conferences pane, click on e of the following buttons in the Conference tool bar. Using DTMF Codes to Mana ge the Recording Process By entering the appropriate DTMF code on the endpoint, the chairperson can Sto p the r[...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 14-12 Polycom, Inc. Monitoring the reco rding participan t: This connection is monitored as any other participant in the conference. The connection can also be monitored in the Codian VCR web client.[...]

Polycom, Inc. 15-1 15 Users, Connections, and Notes Users Collaboration Server Web Client users are defined in the User’s table and can con nect to the MCU to perform various operations. A maximum of 100 users can be define d per MCU. User T ypes The MCU supports the following user Authorization Levels: — Administrator — Operator — Machine [...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 15-2 Polycom, Inc. Auditor An Auditor can only view Auditor Files and audit the system. Machine Account User names can be associate d with servers (machine s) to ensure that all use rs are subject to the same account and password po licies. For more details, see " Machine Account[...]

Chapter 15-Users, Con nections, and Notes Polycom, Inc. 15-3 3 Click the New User ( ) button or right-click anywhere in the pane and then click New User . The User Properties dialog box opens. 4 In the User Name text box, enter the name of the ne w user. This is the login name used by the user when logging into the system. 5 In the Password text bo[...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 15-4 Polycom, Inc. T o change a user’ s password: 1 In the Collaboration Server Management pane, click the Users ( ) option. 2 Right-click the user and click Change User Password . The Change Password dialog box opens. 3 Enter the Old Password (current), New Password and Confirm the[...]

Chapter 15-Users, Con nections, and Notes Polycom, Inc. 15-5 A confirmation box i s displayed. 3 Click YES . The User status in the User s list - Disabled column changes to Yes . Enabling a User An administrator can enable a User who wa s disabled manually by the administrator. To enable a user: 1 In the Collaboration Server Management pane, click [...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 15-6 Polycom, Inc. 2 Right-click the user to be renamed and select Rename User . The Rename User dialog box is displayed. 3 Enter the user’s new name in the New User Name fiel d and click OK . The user is renamed and is forced to change his/her password. Machine Account User names c[...]

Chapter 15-Users, Con nections, and Notes Polycom, Inc. 15-7 Guidelines • Application-users are only supported when TLS security is enabled and Request peer certificate is selecte d. TLS security cannot be disabled until all application-user accounts have been deleted from the system. •F o r Secure Communications , an administrator must set up [...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 15-8 Polycom, Inc. • When setting the TLS mode off the syste m should check the existence of a machine account and block this operation unti l all machine accounts are removed. Connections The Collaboration Server enables you to list all connections that are currently logged into th[...]

Chapter 15-Users, Con nections, and Notes Polycom, Inc. 15-9 Notes Notes are the electronic equivalent of paper sticky notes. You can use n otes to write down questions, important phone numbers, names of contact persons, ideas, reminders, and anything you would write on note paper. Notes can be left open on the screen while you work. Notes can be r[...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 15-10 Polycom, Inc. To delete a note: 1 In the Notes list , select the entry for the note to delete and click the Delete Note button ( ), or right-cl ick the entry and select Delete Note . A delete confirmation dialog box is displayed. 2 Click OK to delete the note, or click Cancel to[...]

Polycom, Inc. 16-1 16 IP Network Services To enable the Collaboration Server to function within IP networ k environments, network parameters must be defined for the IP Network Services. The configuration dialog boxes for the IP network services ar e accessed via the Collaboration Server Management pane of the Collaboration Server Web Client . IP Ne[...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 16-2 Polycom, Inc. Management Network (Primary) The Management Network is used to control the Collaboration Server , mainly via the Collaboration Server Web Clie nt application. The M anagement Netw ork contains the network parameters, such as the IP ad dress of the Contr ol Unit, nee[...]

Chapter 16-IP Network Services Polycom, Inc. 16-3 The Management Network Properties - IP dialog box opens . 3 Modify the following fields: T able 16-1 Default Management Network Service – IP Field Descrip tion Network Service Name Displays the name of the Manage ment Network. This name cannot be modified. Note: This field is displayed in all Mana[...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 16-4 Polycom, Inc. 4 Click the Routers tab. 5 Modify the following fields: T able 16-2 Defau lt Management Network Service – Routers Field Description Default Router IP Address IPv4 Enter the IP address of the default router . The default router i s used whenever th e defined static[...]

Chapter 16-IP Network Services Polycom, Inc. 16-5 St atic Routes The system uses S tatic Routes to sear ch other networks for endpoint addresses that are not found on the local LAN. Up to five routers can be defined in addition to the Default Router . The order in which the routers appear in the li st determines the order in which the system looks [...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 16-6 Polycom, Inc. 6 Click the DNS tab. 7 Modify the following fields: T able 16-3 Defau lt Management Network Service – DNS Field Description MCU Host Name Enter th e name of the MCU on the network. Default name is PolycomMCU DNS Select: • Off – if DNS servers are not us ed in [...]

Chapter 16-IP Network Services Polycom, Inc. 16-7 8 Click th e LAN Ports tab. 9 View or modify the following fields: 10 Click t he Security tab. T able 16-4 Manag ement Network Properties – LAN Ports Parameters Field Description Port Speed T he RealPresence Collab oration Server 800s has fo ur LAN ports Their peed can be set by the user . Port Th[...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 16-8 Polycom, Inc. 11 Modify the following fields: 12 Click OK. 13 If you have modified the Manag ement Ne twork Properties , reset the MCU. T able 16-5 Mana gement Network Properties – Security Parameters Field Description Secured Communication Select to enable Secured Commu nicati[...]

Chapter 16-IP Network Services Polycom, Inc. 16-9 Modifying the Default IP Network Service The Default IP Service parameters need to be modified if you want to change the: • Network type that the Collaborat ion Serv er connects to • IP address of the Collaboration Server Signalin g Host •S u b n e t m a s k o f t h e Collaboration Server ’s[...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 16-10 Polycom, Inc. 3 Modify the foll owing fields: 4 Click the Routers tab. With the exception of IP Network Type , the field definitions of the Routers tab are the same as for the Default Management Network. For more information see page 16-4 . T able 16-6 Defau lt IP Network Servic[...]

Chapter 16-IP Network Services Polycom, Inc. 16-11 5 Optional. Click the DNS tab. Settings in this dialog box are relevant to Multiple Network Servi ces only. For mo re inform ation see " NAT (Network Address Translation) Traversal” on page 16-25 . 6 Click th e Gatekeep er tab. 7 Modify the following fields: T able 16-7 Defaul t IP Service ?[...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 16-12 Polycom, Inc. 8 Click the Ports tab. Refresh Registration every __ seconds The frequency with which the system informs t he gatekeeper that it is active by re-sending the IP address and aliases of the system to the gatekeeper . If the system does not register within the defined [...]

Chapter 16-IP Network Services Polycom, Inc. 16-13 Settings in the Ports tab allow specific ports in the firewall to be allocat ed to multimedia conference calls. The port range recommended by IANA (Int erne t Assigned Numbers Authority) is 49152 to 6553 5. The Collaboration Server uses this recommendation along with the number of licensed ports to[...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 16-14 Polycom, Inc. 10 If required, click the QoS tab. Quality of Service (QoS) is important when transm itting high bandwidth audio and video information. QoS can be measured and guaranteed in terms of: • Average delay between packets • Variation in delay (j itter) • Transmissi[...]

Chapter 16-IP Network Services Polycom, Inc. 16-15 11 View or modify the following fields: T able 16-9 Defaul t IP Service – Conferencing – QoS Parameters Field Description Enable Select to enable the configur ati on and use of the QoS settings. When un-checked, the values of th e DSCP (Di fferentiated Services Code Point) bits in the IP packet[...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 16-16 Polycom, Inc. 12 Click the SIP Servers tab. 13 Modify the following fields: T able 16-10 Default IP Network Service – SIP Servers Field Description SIP Server Select: • Spec ify – to manually configure SIP servers. • Off – if SIP servers are not present in the network.[...]

Chapter 16-IP Network Services Polycom, Inc. 16-17 Create Certificate This button is used to create a Certificate Request to be sent to a Certificatio n Authority . Certificat e Method Select the method for sendi ng th e Certificate to the Collaboration Server : • CSR • PEM/PFX For more information see " The Security Certificate” on page[...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 16-18 Polycom, Inc. 14 Click the Security tab. 15 Modify the foll owing fields: If the Authentication User Name and Authentication Password fields are left empty, the SIP Digest authentication request is rejected. Fo r registra tion without authentication, the Collaboration Server mus[...]

Chapter 16-IP Network Services Polycom, Inc. 16-19 18 Click th e OK button. IP Network Monitoring The Signaling Monitor is the Collaboration Server entity used for monitoring the status of external network entities such as the gateke eper, DNS, SIP proxy and Outbound proxy and their interaction with the MCU. To monitor sign aling status: 1 In the C[...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 16-20 Polycom, Inc. The RMX CS IP tab disp lays the following fields: 3 Click the H.323 tab. T able 16-13 I P Network Services Properties – RMX CS IP Field Description Service Name The name assigned to the IP Network Service by the Fast Configuration Wizard . Note: This field is dis[...]

Chapter 16-IP Network Services Polycom, Inc. 16-21 The H.323 tab displays the following fields: 4 Click th e SIP Servers tab. T able 16-14 IP Network Services Properties – H.323 Field Description Connection State The state of the connection betwee n the Signaling Host and the gatekeeper: Discovery - The Signaling Host is a ttempting to locate the[...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 16-22 Polycom, Inc. The SIP Servers tab displays the foll owing fields: 5 Click the ICE Serv ers tab. The ICE Servers tab displays the following fields: T able 16-15 IP Network Services Properties – SIP Servers Field Description Role Active -The default SIP Server is used for SIP tr[...]

Chapter 16-IP Network Services Polycom, Inc. 16-23 Ethernet Settings In the RealPresence Collab oration Server 800s , the automatically id entified speed and transmit/receive mode of each LAN port used by the system can be manually modified if the specific switch requires it. To modify the automatic LAN por t configuration: 1 On the Collaboration S[...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 16-24 Polycom, Inc. The Collaboration Server has 2 LAN ports. You can select the speed and transmit/ receive mode manually for these ports. 2 In the Speed column, click the drop-down arrow of the table entr y to modify and select the speed and the transmit/rece ive mode for each port:[...]

Chapter 16-IP Network Services Polycom, Inc. 16-25 NA T (Network Address T ranslation) T raversal NAT Traversal is a set of techniques enabling partic ipants behind firewalls to connec t to conferences, hosted on the Collaboration Server, remotely using the internet. Session Border Controller (SBC) All signaling and media for both SIP and H.323 wil[...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 16-26 Polycom, Inc. Business to Business Connections The following Business to Business connection call flow options are supported: SIP / H.323 No SAM Only  No H.323 T able 16-17 Remote Connection (Continued) Enterprise Client CMA Client Environment Registered SBC Registered Enviro[...]

Chapter 16-IP Network Services Polycom, Inc. 16-27 FW (Firewall) NA T Keep Alive The Collaboration Server can be configured to send a FW NAT keep alive message at specif ic Intervals for the RTP, UDP and BFCP channels. This is necessary because port mappings in the firewall are kept open only if there is network traffic in bot h directions. The fir[...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 16-28 Polycom, Inc. SIP Proxy Failover With Polycom® Distributed Media Application™ (DMA™) 7000 Collaboration Server systems that are part of a DMA environment can benefit from DMA ’s SIP Proxy Failover functionality. SIP Proxy Failover is supported in DMA’s Local Clustering [...]

Chapter 16-IP Network Services Polycom, Inc. 16-29 RealPresence Collaboration Server 800s Network Port Usage The following table summarizes the po rt numbers and their usage in the RealPre sence Collaboration Server 800s : T able 16-19 Collaboration Server Network Port Usag e Summary Connection Ty p e Port Number Protocol Des cription Configurable [...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 16-30 Polycom, Inc. Alternative SIP server 5060 60000 UDP , TCP Connection to the alternate SIP Server . Sometimes port 60000 is used when the system cannot reuse the TCP port. This port can be set in the Central signaling (CS) configuration fi le. Y es - in the IP service. SIP Outbou[...]

Chapter 16-IP Network Services Polycom, Inc. 16-31 LAN Redundancy LAN Redundancy en ables the redundant LAN po rt connection to auto matically replace the failed port by using another ph ysical connection and NIC (Network Interface Card). When a LAN port fails, IP network traffic fail ure is averted and network or endpoints disconnections do not oc[...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 16-32 Polycom, Inc. Hardware Monitor Indications With LAN redundancy, when LAN LEDs ar e lit th ey indicate that a physical connection of the cables is present but does not indicate their activity status. In the Hardware Monitor pane the Lan L ist displays t he Collaboration Server LA[...]

Chapter 16-IP Network Services Polycom, Inc. 16-33 Multiple Network Services Media, signaling and management networks can be physically separated on the Collaboration Server system to provide enhanced security. This addresses the requirement in an organization that different groups of part icipants be supported on different networks. For example, s[...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 16-34 Polycom, Inc. In Multiple Networks mode, the resources of the Network Se rvices are not split between the network services but are used per their avai lability by all Network Services equa lly. First T ime Inst allation and Configuration First Time Installation and Configuration[...]

Chapter 16-IP Network Services Polycom, Inc. 16-35 Connecting the Cables to the RealPresence Collaboration Server 800s On the Collaboration Server LAN2 is used for medi a and signaling and LAN 3, and LAN 4 can be used for multiple Networks configuration. Figure 16-2 Collabora tion Server - Rear View If LAN Redundancy is conf igured, Multiple Networ[...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 16-36 Polycom, Inc. 2 In the Network Services list toolbar, click the Add Network Service button. The New IP Service - Networking IP dialog box opens. 3 Define the following fields: 4 Optional. Some system flags can be defined per Network Service, de pending on the network environ men[...]

Chapter 16-IP Network Services Polycom, Inc. 16-37 The Service Configuration dialog box opens. All the flags must be manually ad ded to this dialog box. For a detailed description of the flags and how to add them, see " Manually Adding and Deleting System Flags” on page 21-12 . The following flags can be defined per service: — ALLOW_NON_EN[...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 16-38 Polycom, Inc. — FORCE_RESOLUTION — SEND_WIDE_RES_TO_IP — DISABLE_WIDE_RES _TO_SIP_DIAL_OUT — SEND_SIP_BUSY_UPON RESOURCE_THRESHO LD 5 Click the Routers tab. 6 Define the routers used in this network and that are other than the routers defined in the Management Network. T[...]

Chapter 16-IP Network Services Polycom, Inc. 16-39 9 Click th e Gatekeep er tab. 10 Define the Primary and Alternate Gatekeepers and at least one Alias for this network Service. The field definitions of the Gatekeeper tab are the same as for the Default IP Network Service . For more information see " Click the Gatekeeper tab.” on page 16-11 [...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 16-40 Polycom, Inc. 13 Click the SIP Servers tab. 14 Define the Primary and Alternate SIP Server for this network Service. The field definitions of the SIP Servers ta b are the same as for the Default IP Network Service . For more information see the Polycom® RealPresence Collaborati[...]

Chapter 16-IP Network Services Polycom, Inc. 16-41 The next time you access this menu, a check mark is added next to the network service type to indicate its selection as defa ult. To set this IP Network Service for both H.323 and SIP connections, repeat step 2 and select the option you need. The following i cons are used to indi cate the default I[...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 16-42 Polycom, Inc. The registration is defined in the Confe rence Profile - Network Services tab. In the IP Network Services table, the system lists all the defined Network Se rvices (one or several depending on the system configuration). • To register the conferencing entity to wh[...]

Chapter 16-IP Network Services Polycom, Inc. 16-43 The IP Network Service is selected in the New Partic ipant - Advanced dialog box. Monitoring C onferences The Conference Properties - Network Services dialog box shows for each Network Service with which Network Service’s SIP proxy the conference sh ould be registered and if the dial in cal l wil[...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 16-44 Polycom, Inc. Resource Report The Resource Report displays the resource usage in total and per Netw ork Service in a table format. The Resources per Service table provid es the actual information on resource usage and availability per netw ork Service and provid es an accurate s[...]

Polycom, Inc. 17-1 17 IVR Services Interactive Voice Response (IVR) is an applicat ion that allows participants to communicat e with the conferencing system vi a their endpoint’s input device (such as a remote control). The IVR Service includes a set of voice prom pts and a video slide used to automate the participants connection to a conference [...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 17-2 Polycom, Inc. The list pane dis plays the Conference IVR Services list and the total nu mber of IVR services currently defined in the system. IVR Services T oolbar The IVR Services toolbar provid es quick access to the IVR Se rvice definitions as follows: IVR T oolbar IVR Service[...]

Chapter 17-IVR Services Polycom, Inc. 17-3 Adding Languages You can define different sets of audio prom pts in different languages, allowing the participants to hear the messag es in their preferred language. The Collaboration Server is shipped with a default language (English) and all the prompts and messages required for the default IVR Services [...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 17-4 Polycom, Inc. The New Language dialog box opens. 5 In the New L anguage box, enter the name of the new language. The language name can be typed in Unicode and ca nnot start with a digi t. Maximum field length is 31 characters. 6 Click OK . The new language is added to the list of[...]

Chapter 17-IVR Services Polycom, Inc. 17-5 Table 17-2 l ists the Message Types for e ach category: 6 Click Upload File to upload the a ppropriate audi o file to the MC U. The Install File dialog box opens. 7 Enter the file name or click the Browse button to select the audio file to upload. The Select Source File dialog box opens. T able 17-2 IVR Me[...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 17-6 Polycom, Inc. 8 Select the appropriate *.wav audio file, and then click the Open button. The name of the selected file is displayed in the In stall field in the Install Fi le dialog box. 9 Optional. You can pl ay a .wav file by selecting the Pl ay button ( ). 10 Click Yes to uplo[...]

Chapter 17-IVR Services Polycom, Inc. 17-7 2 Define the following parameter s: T able 17-3 Con ference IVR Service Properties - Global Parameters Field/Option Description Conference IVR Service Name Enter the name of the Conference IVR Service. The maximum field length is 20 characters and may be typed in Unicode. Language For IVR Select the langua[...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 17-8 Polycom, Inc. 3 Click the Welcome tab. The New Conference IVR Service - Welco me dialog box opens. 4 Select the Enable Welcome Messages check box to define the system behavior when the participant enters the Conference IVR queu e. When participants access a conference through an [...]

Chapter 17-IVR Services Polycom, Inc. 17-9 7 Click th e Conference Chairperson tab. The New Conference IVR Service - Conference Chairperson dialog box opens. 8 Select the Enable Chairperson Messages check box to enable the chairp erson functionality. If this feature is di sabled, participants are not able to connect as the chairperson. 9 Select the[...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 17-10 Polycom, Inc. 10 Click the Conference Password tab. The New Conference IVR Service - Conference Password dialog box opens. 11 Select the Enable Password Messages check box to request the conference passw ord before moving the participant from the conference IVR queue to the conf[...]

Chapter 17-IVR Services Polycom, Inc. 17-11 13 Select the various audio me ssages that will be play ed in each case. 14 Click th e General tab. The New Conference IVR Service - General dialog box opens. The General dialog box lists messages that are played during the conference. These messages are played when participants or the conference chairper[...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 17-12 Polycom, Inc. 17 Repeat steps 15 and 16 to select the au dio files for the required messages. The following types of messages and prompts can be enabled: T able 17-6 Con ference IVR Service Properties - General Vo ice Messages Message T ype Description Blip on Cascade Lin k Indi[...]

Chapter 17-IVR Services Polycom, Inc. 17-13 Incorrect Destination ID If the participant entered an incorrect conference ID (in gateway calls it is the destination n umber), re quests the participant to enter the number again. Maximum Number of Participants Exceeded Indicates the participant cannot join the destination c onference as the maximum all[...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 17-14 Polycom, Inc. 18 Click the Video Services tab. The New Conference IVR Service - Video Services dialog box opens. In addition to the low and high resolution sl ides included in the de fault slide set, customized low and high resolution slides are supported. The following guid eli[...]

Chapter 17-IVR Services Polycom, Inc. 17-15 — If a slide that is selected in an IVR Service is deleted, a warni ng is displayed lis ting the IVR Services in which it is selected. If delete d, it will be replaced with a default Collaboration Server slide. — The generated slides are not deleted if the system is downgraded to a lower software vers[...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 17-16 Polycom, Inc. 21 Click the DTMF Code s tab. The New Conference IVR Service - DTMF Codes dialog box opens. • This dialog box lists the default DTMF co des for the various functions that can be performed during the conference by al l participants or by the chairperson. T able 17[...]

Chapter 17-IVR Services Polycom, Inc. 17-17 22 To modify the DTMF code or permission: a In the DTMF Code column, in the appropriate entry enter the new code. b In the Permission column, select from the list who can use this feature (Everyone or just the Chairperson). 23 Click th e Operator Assistance tab. The Operator Assistance dialog box opens. 2[...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 17-18 Polycom, Inc. 25 In the Operator Assistance Indication Message field, select the aud io message to be playe d when the participant requests or is waiting for the operator’s assistance. 26 Click OK to complete the IVR Service definition. The new Conference IVR Service is adde d[...]

Chapter 17-IVR Services Polycom, Inc. 17-19 Entry Queue IVR Service An Entry Queue (EQ) is a routing lobby for c onferences. Participants are routed to the appropriate conference according to the confere nce ID they enter. An Entry Queue IVR Service must be assigned to the E ntry Queue to enable the voice prompts and video slide guid ing the partic[...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 17-20 Polycom, Inc. 4 Click the Welcome tab. The New Entry Queue IVR Service - Welcome dialog box opens. 5 Define the appropriate parameters . T his dialog box contains options that are identical to those in the Conference IVR Service - Welcome Message dialog box. For more information[...]

Chapter 17-IVR Services Polycom, Inc. 17-21 6 Click th e Conference ID tab. The New Entry Queue IVR Service - Confe rence ID dialog box opens. 7 Select the voice messages: 8 Assign an audio file to ea ch message type, as follows: — In the Message File column, click the table entry, and then select the appropriate audio message. 9 Click th e Gener[...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 17-22 Polycom, Inc. The administrator can enable an audio messag e that informs the participant of the lack of Video Resources in the Collaboration Server and that he/she is being connected as Audio Only . The message states: All video re sources are currently in use. Connecting using[...]

Chapter 17-IVR Services Polycom, Inc. 17-23 14 If the video slide file was not uploaded to the MCU prior to the IVR Service definition, click the: — Add Slide - Low Resolution button to upload a Low Resolu tion Slide . — Add Slide - Hig h Resolution button to upload a High Resolu tion Slide . The Install File dialog box opens. The uploading pro[...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 17-24 Polycom, Inc. Alternatively, in the IVR Services list, right-click the Conference IVR Service and then select Set Default Conference IVR Service . The IVR Service is displayed in bold, indicati ng that it is the current default service. To select the Default Entry Queue IVR Serv[...]

Chapter 17-IVR Services Polycom, Inc. 17-25 2 In the IVR Services list, Click the IVR Servi ce to modify. For more information about the tabs an d options of this dialo g box, see " Defining a Ne w Conference IVR Service” on page 17-6 . 3 Modify the required parameters or upload the required audio fi les. 4 Click OK .[...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 17-26 Polycom, Inc. Replacing the Music File The Collaboration Server is shipped with a default music file that is played when participants are placed on hold, for example, while waiting for the chairperson to connect to the conference (if the conference requires a chai rperson), or w[...]

Chapter 17-IVR Services Polycom, Inc. 17-27 Creating Audio Prompt s and Video Slides The Collaboration Server is shippe d with default voice messages (i n WAV format) and video slides that are used for the default IVR servic es. You can create your own video slides and record the voice messages for different la nguages or customize them to your nee[...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 17-28 Polycom, Inc. 3 Click the Convert Now button. The Sound Selection dialog box opens. 4 In the Format field, select PCM . 5 In the Attributes list , select 16.000 kHz, 16Bit, M ono. 6 To save this format, click the Save As button. The Save As dialog box opens. 7 Select the locatio[...]

Chapter 17-IVR Services Polycom, Inc. 17-29 To record a new audio message: Make sure that a microphone or a soun d input device is connected to your PC. 1 On your PC, click Start > P rograms > Accessories > Entertainment > Sound Recor der . The Sound–Sound Recorder dialog box opens. 2 Click File > New . 3 Click th e Record button. [...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 17-30 Polycom, Inc. 9 Click OK . The system returns to the Save As dialog box. 10 In the Save in field, select the directory wh ere the file will be stored. 11 In the Save as Type field, select the *.wav file format. 12 In the File name box, type a name for the message file, and then [...]

Chapter 17-IVR Services Polycom, Inc. 17-31 Default IVR Prompt s and Messages The system is shipped with the following audio prompts and messages: T able 17-1 2 Default IVR Messages Message T ype Message T ext When Played File Name General Welcome Message “Wel come to unified co nferencing. ” The participan t enters the conference IVR queue Gen[...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 17-32 Polycom, Inc. First to Join “Y ou are the first person to join the conference.” The first particip ant joins a conference First to Join.wav Mute All On “All conference participants are now muted.” When all participants are muted by the operator or chairperson. Mute_All_O[...]

Chapter 17-IVR Services Polycom, Inc. 17-33 Chairperson Help Menu “The available touch-ton e keypad actions are as follows: • T o exit this menu press any key . • T o request private assistance, press star , zero. • T o request operator ’s assistance for the conference, press zero, zero. • T o mute your line, press st ar , six. • T o [...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 17-34 Polycom, Inc. Conferen ce Recording Failed “The conference recording has fail ed” Recording_Failed.wav No Video Resources Audio Only . "All video reso urces are currently in use. Connecting using audio only" No_Video_Resources_Audio_ Only .wav T able 17-1 2 Default[...]

Polycom, Inc. 18-1 18 The Call Det ail Record (CDR) Utility The Call Detail Record (CDR) utility enables you to vi ew summary informati on about conferences, and retrieve full conference inform ation and archive it to a fi le. The file can be used to produce reports or can be ex ported to external billing programs. The Collaboration Server can stor[...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 18-2 Polycom, Inc. The following is a sample of an unforma tted CDR file: Figure 18-1 U nformatted CDR File • Formatted text – Formatted CDR files contain multiple sections. The first section in each file contains general conference data. The remaining sections contain event data,[...]

Chapter 18-The Call Deta il Record (CDR) Util ity Polycom, Inc. 18-3 Multi-Part CDR Files By default, the maximum CDR (Call Data Reco rd) file size i s limited t o 1MB. When a CDR file reaches a size of 1MB the file is saved an d further call data recording is stopped and the additional data is lost. The Collaboration Server can be configured to ke[...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 18-4 Polycom, Inc. V iewing, Retrieving and Arch iving Conference Information V iewing the Conference Records To open the CDR utility: •O n t h e Collabora tion Se rver Me nu , click Administration > CDR . The CDR List pane opens, displaying a list of the conference CDR records s[...]

Chapter 18-The Call Deta il Record (CDR) Util ity Polycom, Inc. 18-5 Multi-p art CDR File display When the Multi -Part CD R is configured on the Collaboration Server, an additional column, Part Index , is added to the CDR list. The Part Index column displays the CDR file’s sequence in the CDR file set: • CDRs that are up to 1MB consist of a si [...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 18-6 Polycom, Inc. Refreshing the CDR List To refresh the CDR list: •C l i c k t h e Refresh button, or right-click on any record and then select Refresh . Updated conference CDR records ar e retrieved from the MCU memor y. Retrieving and Archiving Conference CDR Records To retrieve[...]

Polycom, Inc. 19-1 19 RMX Manager Application The RMX Manager is the Windows version of the Collaboration Server Web Client. It can be used instead of the Collaboration Server Web Client for routine Collaboration Server management and for Collaboration Server manage ment via a modem connection.For more information on using the RMX Manager via a mod[...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 19-2 Polycom, Inc. Inst alling the RMX Manager The RMX Manager application can be downloaded from one of the RealPresence Collaboration Server systems installed in your site or from Polycom web site at http://www.polycom.com/support . To install RMX Manager (dow nloading the applicati[...]

Chapter 19-RMX Manager Applicati on Polycom, Inc. 19-3 The installer verifies the applicati on’s requirements on the workstation. The Install dialog box is displayed. 2 Click Install . The installation proceeds. The installation completes , the application loads and the RMX Manager - MCUs screen is displayed. The first time you st art the RMX Man[...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 19-4 Polycom, Inc. S t arting the RMX Manager Application Once installe d, the RMX Manager can be run using the http:// (non-secured) or https:// (secured) command in the browser’ s address line or the Windows Start men u. To use the browser: 1 In the browser’s command line, enter[...]

Chapter 19-RMX Manager Applicati on Polycom, Inc. 19-5 (RMX) 2000, or RealPresence C ollaboration Server (RMX) 4000. Before connecting to the MCU for the first time, the Collaboration Server type is unknown so “RMX” is displayed instead as a g eneral indication. To display the RMX Manager main scr een you must connect to one of th e listed Coll[...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 19-6 Polycom, Inc. If you are connecting to the MCU from the MCUs opening screen and have defined the Username and Password for the connecting MCU, the system connects to the Collaboration Server , and the RMX Manager Main Screen is display ed. If you are connecting to any MCU from th[...]

Chapter 19-RMX Manager Applicati on Polycom, Inc. 19-7 If a User with the entered Username and Password is not defined in the Collaboration Server , an error message is displayed and the system lets you re-enter the Username and Password. RMX Manager Main Screen The RMX Manager Main Screen is displayed only when at least one MCU is connected. This [...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 19-8 Polycom, Inc. MCUs Pane The MCUs pane includes a li st of MCUs and a toolbar. For each listed MCU, the system displays the following information: •M C U Display Name - the name of the MCU and its icon acco rding to its type and connection status. The foll owing icons are availa[...]

Chapter 19-RMX Manager Applicati on Polycom, Inc. 19-9 • Monitored - When checked indicates that the conferences running on this MCU are automatically added to the Conferences list and monitore d. To stop monitoring the conferences running on this MCU and their participants, clear the Monitored check box. • Video Resources - The number of video[...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 19-10 Polycom, Inc. Collaboration Server Management The Collaboration Server Management pane lists the entities of the selected MCU that need to be configured to enable the Collaboration Server to run conferences. Only users with Administrators permission ca n modify these parameters.[...]

Chapter 19-RMX Manager Applicati on Polycom, Inc. 19-11 The Participant Alerts pane is opened and closed by clicking the Participant Al erts button in the left corner of the Status Bar . Port Usage Gauges The Port Usage gauges display for the selected MCU: • The total number of Video ports in the system according. • The number of Video ports in[...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 19-12 Polycom, Inc. Adding MCUs to the MCUs List The RMX Manager can connect to one or several Collaboration Server s simultaneously. If the site’s configuration includes more than one MCU, or when a new MCU is added to your configuration, and you want to monitor an d control all MC[...]

Chapter 19-RMX Manager Applicati on Polycom, Inc. 19-13 3 Click OK . The MCU is added to the MCUs pane. 4 If required, repeat steps 1-3 to define additional Collaboration Server units. The MCUs pane contains the list of all defined MCUs. S t arting a Conferen ce There are several ways to start a conference: • Clicking the New Conference button in[...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 19-14 Polycom, Inc. • Dialing in t o an Ad Hoc Entry Queue define d on one of the MCUs which is used as the access point to the MCU. For a detailed description of Ad Hoc Entry Queu es, see " Entry Queues” on page 7-1 . •S t a r t a Reservation: — If the Start Time of the [...]

Chapter 19-RMX Manager Applicati on Polycom, Inc. 19-15 If you are the meeting chairperson or organizer using the RealPresence Collaboration Server Web Client to start your own meeting, you need to communicate the default conference ID (or the one you cre ated) to the other conference participants so the y can dial in. You can use the New Conferenc[...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 19-16 Polycom, Inc. St arting an Ongoing Conference or Reservation From a T emplate An ongoing conference or a Reservation can be started from any Conference Template saved in the Conference Templates list of the selected MCU. To start an ongoing conference or a reservation from a Tem[...]

Chapter 19-RMX Manager Applicati on Polycom, Inc. 19-17 By default, the participants are grou ped by conferences, and the name of the MCU is displayed in the first column of the properti es table, enabling sorting according to MCU name. Grouping the Particip ant s by MCU The Participants can be grouped by MCU and then by conferences. To change the [...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 19-18 Polycom, Inc. The Participants pane display changes accordingl y. To toggle between the two display mod es, click View > Group by MCU. St art Monitoring/Stop Monitoring By default, all conferences runn ing on connected Collabor ation Server s are monitored. You can stop the a[...]

Chapter 19-RMX Manager Applicati on Polycom, Inc. 19-19 To start monitoring again, click the check box in the Monitored col um n i n t h e MCUs pane, or right-clicking the MCU icon and selecting Start Monitoring . Modifying the MCU Properties You can view the currently defined MCU settings, and modify them when required, for example, change the MCU[...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 19-20 Polycom, Inc. b Right-click the MCU icon and then click Disconnect MCU . The MCU icon changes to disconnected and any ongoing conference running on that MCU will not be monitored in this RMX Manager ; they are removed from the Conferences pane. This MCU can still be monito red a[...]

Chapter 19-RMX Manager Applicati on Polycom, Inc. 19-21 The Multilingual Settings dialog box opens, displaying the current language selection. 2 Click the check box of the re quired langua ge. Only one language can be selected. 3 Click OK . 4 Restart the RMX Manager application to implement the language change. Import/Export RMX Manager Configurati[...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 19-22 Polycom, Inc. 2 Click the Browse button to select the location of the save file, or enter the required path in the Export Path box. The selected fi le path is displayed i n the Export Path box. 3 Click OK to export the RMX Manager conf iguration. To Import the RMX Manager Config[...]

Polycom, Inc. 20-1 20 MCU Administration and Utilities System and Particip ant Alerts The MCU alerts users to any faults or error s the MCU encountered during operation. Two indication bars labeled Sys tem Alerts and Particip ant Aler ts signal users of system errors by blinking red in the event of an alert. The System Alerts indication bar blinks [...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 20-2 Polycom, Inc. To view the System Alerts list: 1 Click the red blink ing System Alerts indication bar. The Active Alarms pane opens. This screen indicates what events have not been resolved. The following columns appear in the Active Alarms pane: For more information about the Act[...]

Chapter 20-MCU Administration and Utilities Polycom, Inc. 20-3 2 Click one of the following two buttons to view its report in the System Alerts pane: 3 To save the Ac tive Alarms, Faults Full List or Faults report: — to a text file, click the Save to Text button — to an XML file, click the Sav e to XML button The Save dialog window opens. 4 Sel[...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 20-4 Polycom, Inc. RMX T ime To ensure accurate conference scheduling, th e MCU has an internal clock that can function in standalone mode, or in sync hronization with up to three Network Time Protocol ( NT P ) servers. Guidelines • NTP Version 4 is the only supported protocol. • [...]

Chapter 20-MCU Administration and Utilities Polycom, Inc. 20-5 Resource Management Resource Cap acity The following table describes the reso urce capacity allocations for the RealPresence Collaboration Server 800s per Resource type. GMT Offset T he time zone difference between Greenwich and the MCU’s physical location in hou rs and minutes. Selec[...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 20-6 Polycom, Inc. In a mixed CP and SVC conference, video resources are used according to the amount of both AVC and SVC participants in the conf erence. Th e ratio of resources in a mixed conference is one AVC HD (720p30) video resource to thr ee SVC video resources, meaning for eac[...]

Chapter 20-MCU Administration and Utilities Polycom, Inc. 20-7 A VC Conferencing - Continuous Presence Video resources usage varies accor ding to the video resolution used by the endpoints. The higher the video resolution (qua lity), the greate r the amount of video resour ces consumed by the MCU. Table 20-7 shows the number of video resources used[...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 20-8 Polycom, Inc. AVC Conferencing - Voice One CIF video resource equals 3 voice resources. All resources are taken from the same pool of video resources. Forcing Video Resource Allo cation to CIF Resolution You can set the MCU to allocate one CIF video resource to an endpoint, regar[...]

Chapter 20-MCU Administration and Utilities Polycom, Inc. 20-9 You can define several endpoint types, list ing them one after the other separated by semicolon (;). For example, CMA Desktop;V SX 8000. 5 Click OK . The new flag is added to the flags list. Reset the MCU for changes to take effe ct. For more details, see the RealPresence Collaboration [...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 20-10 Polycom, Inc. The Resource Report dialog box is displayed, showing the resource usage according to the Resource Capacity Mode . Resource usage is di splayed for video resources only. They are displayed as percentages of the total resources. The actual number of occupied or free [...]

Chapter 20-MCU Administration and Utilities Polycom, Inc. 20-11 Port Gauges In Flexible Resource Capacity mode, the Port Gauges in the Status Bar show th e numbers as they appear in th e resource report. MCU Resource Management by RealPr esence Resource Manager (XMA), Polycom CMA and Polycom DMA When the RealPresence Resource Manager (XMA), Polycom[...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 20-12 Polycom, Inc. Setting the Port Usage Threshold To Set the Port Usage Threshold: 1 In the Setup menu, click Port Gauge to open the Port Gaug e dialog box. Enter the value for the percentage capacity usage threshold . The high Port Usage threshol d repr esents a percentage of the [...]

Chapter 20-MCU Administration and Utilities Polycom, Inc. 20-13 When the flag is set to YES, the system will allow SIP audio endpoints to connect to the MCU until the Port Usage threshold is reached. Once this threshold is exceeded, the SIP audio endpoints will not be able to connect, ensuring that the remaining system resources can be used by all [...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 20-14 Polycom, Inc. •T h e High Port Usage threshold. The basic unit used for reporting resource usage in the Port Gauges is HD720p30. Results are rounded to the nearest int eger. System Information System Information includes License Information and general system information. To v[...]

Chapter 20-MCU Administration and Utilities Polycom, Inc. 20-15 The System Information properties box displays the following information: SNMP (Simple Network Management Protocol) SNMP enables managing and moni toring of the MCU status by external managing systems, such as HP OpenView or through web applications. The Collaboration Server’s implem[...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 20-16 Polycom, Inc. Guidelines • Version 1, Version 2 and Version 3 traps are supported. • When SNMPv3 is selected only SNMPv3 Queries and Traps receive responses. •A m i x t u r e o f Version 1, Version 2 and Version 3 traps is not permitted. MIB Files The H.341 standard define[...]

Chapter 20-MCU Administration and Utilities Polycom, Inc. 20-17 St andard MIBs This section describes the MIBs tha t are includ ed with the Collaboration Server. These MIBs define the various parameters that can be monitored, and their ac ceptable values . T able 20-1 1 S tandard MIBs MIB Name Description MUL TI-MEDIA-MIB-TC (MUL TIMTC.MIB) Defines[...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 20-18 Polycom, Inc. Unified MIB The Collaboration Server uses the Pol ycom Unified MIB, in addit ion to the RMX specific MIB. The Polycom Unified MIB is an MIB that is used by many Polycom products. The following table describes the infor mation prov ided by the Collaboration Server i[...]

Chapter 20-MCU Administration and Utilities Polycom, Inc. 20-19 McuSystemS tatus Integer System S tate. FanSt atus Boolean St atus of the hardware fan. PowerSupplySt atus Boolean S tatus of the power supply . IntegratedBoardsStatus Boolean St atus of the integrated boards. UltraSecureMode Boolean Indicates whether the RMX is operating in Ul tra Sec[...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 20-20 Polycom, Inc. Tr a p s Three types of traps are sent as follows: 1 ColdStart trap. This is a standard trap which is sent when the MCU is reset. Figure 1 An Example of a ColdS tart T rap 2 Authentication failure trap. Thi s is a standard trap which is sent when an unauthorized co[...]

Chapter 20-MCU Administration and Utilities Polycom, Inc. 20-21 3 Alarm Fault trap. The third trap type is a family of traps defined in the POLYCOM- RMX-MIB file, these traps are as sociated with the Collaborat ion Server active alarm and clearance (proprietary SNMP trap). Figure 3 An Example o f an Alarm Faul t T rap Each trap is sent with a time [...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 20-22 Polycom, Inc. To enable SNMP optio n: 1 In the Collaboration Server Web Client menu bar, click Setup > SNMP . The Collaboration Server-SNMP Properties - Agent dialog box is displayed. T h i s d ia l o g b o x is u se d t o d e fi n e th e ba s i c i n fo r m at i o n f o r t [...]

Chapter 20-MCU Administration and Utilities Polycom, Inc. 20-23 9 Click th e Traps tab. The Collaboration Server-SN MP Properties – Traps dialog box opens. Traps are messages sent by the MCU to th e SNMP Managers when events such as MCU Startup or Shut down occur. Traps may be sent to several SNMP Managers whose IP addresses are specified in the [...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 20-24 Polycom, Inc. 11 Click the Add button to add a new Manager terminal. Depending on the SNMP Trap Version selected, one of the two following New Trap Destination dialog boxes opens. T rap Destination This box lists the currently defined IP addresses of the Manager terminals to whi[...]

Chapter 20-MCU Administration and Utilities Polycom, Inc. 20-25 12 Define the following parameter s: 13 Type the IP Address and the Community name of the manager terminal used to monitor the MCU activity, and then click OK . The Community name is a string of characters that wi ll be added to the message that is sent to the external Manager t ermina[...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 20-26 Polycom, Inc. a To delete the IP Address of a Manager term inal, select the address that you wish to delete, and then click the Remove button. The IP address in the Trap Destinations box is removed. 14 Click the Security tab. The Collaboration Server-SNMP Properties – Security[...]

Chapter 20-MCU Administration and Utilities Polycom, Inc. 20-27 15 Define the following parameter s: 16 To specif ically defi ne one or m ore valid t erminals, ensure tha t the Accept SNMP Packets from any Host option is cleared and then click the Add button. T able 20-16 SNMP - Security Field Descrip tion Send Authentication Tr a p Select this che[...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 20-28 Polycom, Inc. The Accepted Host IP Address dialog box opens. 17 Enter the IP Address of the Manager terminal from which valid queries may be sent to the MCU, and then click OK . Click the Add button to define addi tional IP Addresses . The IP Address or Addresses are displayed i[...]

Chapter 20-MCU Administration and Utilities Polycom, Inc. 20-29 •P r o f i l e s • IP Network Settings: — H.323 settings — SIP settings — DNS settings — Fix Ports ( TCP, UDP) set tings — QoS settings Guidelines •B o t h Master and Slave MCUs must have the same so ftware version installed. •T h e Users list and Passwords must be th[...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 20-30 Polycom, Inc. Enabling Hot Backup To enable Hot Backup: 1 On the Collaboration Server menu, click S etup > Hot Backup . The Collaboration Server Hot Backup dialog box is displayed. 2 Complete or modify the following field s: 3 Click OK . T able 20-17 Hot Backup Field Descript[...]

Chapter 20-MCU Administration and Utilities Polycom, Inc. 20-31 Using Hot Backup T riggers Hot Backup is initiated by the slave MCU on detection of no response from the master MCU on a “Keep Alive” operation. The Hot Backup triggers i nitiates the Hot Backup swap from Master to Slave when the selected condition s on the Master MCU occur. Guidel[...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 20-32 Polycom, Inc. A dialog box opens with a list of event triggers d isplayed . 2 Select the appropriate Hot Backup Triggers check boxes: 3 Alternatively, click the Trig ger Failover Manually button when you want to trigger the Hot Backup manually and activate the Slave MCU. A confi[...]

Chapter 20-MCU Administration and Utilities Polycom, Inc. 20-33 Audible Alarms In addition to the visual cues used to detect events occurring on the Collaboration Server, an audible alarm can be activated and p layed when participants request Operator Assistance. Using Audible Alarms The Audible Alarm functionality for Operator Assistance r equests[...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 20-34 Polycom, Inc. Configuring the Audible Alarms User Customization The operators and administrators can: • Enable/Disable th e Audi ble Alarm. • Select whether to repeat the Audible Alarm. • Define the number of repetitions and the interval between the repetitions. To Customi[...]

Chapter 20-MCU Administration and Utilities Polycom, Inc. 20-35 Replacing the Audible Alarm File Each Collaboration Server is shipped with a de fault tone file in *.wav format that plays a specific tone when participant s request Operator Assistance. This file can be replaced by a *.wav file with your own recording. The file mu st be in *.wav forma[...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 20-36 Polycom, Inc. Multilingual Setting Each supported language is represented by a country flag in the Welcome Screen and can be selected as the language for the Collaboration Server Web Client. Customizing the Multilingual Setting The languages available for selection in the Login [...]

Chapter 20-MCU Administration and Utilities Polycom, Inc. 20-37 Banner Display and Customization The Login Screen and Main Screen of the Collaboration Server Web Client and the Collaboration Server Manager can display informative or w arning text banners. These ba nners can include general information or they can be cautioni ng users to the terms a[...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 20-38 Polycom, Inc. • Any attempt to modify a non-modifiable banne r results in it automa tically being copied to the Custom banner. Non-Modifiable Banner T ext Sample 1 Banner You are accessing a U.S. Gov ernment (USG) Information System (IS) tha t is provided for USG-authorized us[...]

Chapter 20-MCU Administration and Utilities Polycom, Inc. 20-39 security procedures, surviv ability and operational security. Monitor ing includes active attacks by authorized personnel and their entities t o test or verify the security of the syst em. During monitoring, information may be examined, recorded, copied and used for authorized purposes[...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 20-40 Polycom, Inc. Banner Display Login Screen Banner The Login screen banner can display any te xt, fo r example the terms and conditions for system usage. The user must acknowledge th at the information was read and click the Accept button to proceed to the Login screen as shown in[...]

Chapter 20-MCU Administration and Utilities Polycom, Inc. 20-41 Main Screen Banner The Main Screen banner is displayed at the bottom of the screen, as follows: Sof tware Management The Software Management menu is used to backup and re store the Collaboration Server's configuration files and to download MCU software. Backup and Restore Guidelin[...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 20-42 Polycom, Inc. — Resource Allocation — IVR messages, music — Collaboration Server Web Client user setting - fonts, windo ws — Collaboration Server Web Client global settings – note s, address book, language — Private keys and certificates (TLS) — Conference particip[...]

Chapter 20-MCU Administration and Utilities Polycom, Inc. 20-43 Ping Collaboration Server The Ping administration tool enables the Collaboration Server Signal ing Host to test network connectivity by Pinging IP addresses. Guidelines • Both explicit IP addr esses and Host Na mes are supported. •T h e Collaboration Server Web Client blocks any at[...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 20-44 Polycom, Inc. • Not all defined participants are connected to the conference or when a single participant is connected. • A change in the MCU status occurs and an alarm is added to t he alarm’s list. A welcome message is displayed to the Co llabor ation Server user upon co[...]

Chapter 20-MCU Administration and Utilities Polycom, Inc. 20-45 2 Enable / Disable All Notifications or Custom to sel ect specific notifications to display . 3 Click OK . Logger Diagnostic Files The Logger utility is a troubleshooting tool that continua lly records MCU system messages and sav es them to f ile s in the MCU har d dr iv e. For each ti[...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 20-46 Polycom, Inc. The following tasks can be performed: When retrieved, the log file name structu re is as follows: • Sequence number (starting with 1) • Date and Time of first message • Date and Time of last message •F i l e s i z e • Special information ab out the data, [...]

Chapter 20-MCU Administration and Utilities Polycom, Inc. 20-47 4 Click th e Retrieve Files button. The log files (in *.txt format) are saved to the de fined directory and a confirmation caption box is displayed indicating a successful retrieval of the log files. Viewing the Logger Files: To analyze the log files generated by the system , open the [...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 20-48 Polycom, Inc. The data collected is saved into a s ingle compre ssed file containing all the information from each system component in its relative format (.txt, .xml, etc...). In case the disk is malfunctioning, the file will be wr itten to the RAM (involves onl y a small amoun[...]

Chapter 20-MCU Administration and Utilities Polycom, Inc. 20-49 4 Select check boxes of the information to be collected. 5 In the Export Path field, click the Br owse button and navigate to the directory path where the compressed file is to be saved. 6 Click th e Collec t Inform ation button. A progress indicator is displayed in the Information Col[...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 20-50 Polycom, Inc. The Auditor tool is composed of the Auditor Files and the Auditor File Viewer that enables you to view the Audit or Files . Auditor Files Auditor Event Hist ory File Storage All audit events are saved to a buffer file on hard disk in real time and then written to a[...]

Chapter 20-MCU Administration and Utilities Polycom, Inc. 20-51 To access Auditor Files: >> On the Collaboration Server menu, click Administration > Tools > Auditor Files . The Auditor Files dialog box is display ed. The Auditor Files dialogue box displays a file li st containing the following file information: — Name — Size (Bytes)[...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 20-52 Polycom, Inc. To open the file in th e Auditor File Viewer: >> Double-click the file. Auditor File V iewer The Auditor File Viewer enables Auditors and Administrators to view the conte nt of and perform detailed analysis on audi tor event data in a selected Auditor Event F[...]

Chapter 20-MCU Administration and Utilities Polycom, Inc. 20-53 Reporting Mo dule The Collaboration Server system internal modul e that reported the event: • MCMS • MPL • Central Signaling • MPL Simulation • Collaboration Serve r Web Client • CM Switch • ART • Video • MUX Workstation The name (alias) of the workstation used to sen[...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 20-54 Polycom, Inc. The order of the Audito r File Viewer field header columns can be changed and the fields can be sorted and filtered to faci litate different analysis methods. 2 In the event list, click the events or use the keyboard’s Up-arrow and Down-arrow keys to display the [...]

Chapter 20-MCU Administration and Utilities Polycom, Inc. 20-55 IP Network Service deleted. Login Logout Management Session Time Out MCU Reset to enable Diagnostics mode. MCU reset. Music file error . New activation key was loaded. New version was installed. NTP synchronization failure. Polycom default User exists. Private version is loaded. Restor[...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 20-56 Polycom, Inc. T ransactions Table 2 lists Transactions that are recorded by the Audit or . T able 20-27 T ran sactions T ransaction TRANS_CFG :SET_CFG TRANS_IP_SERVICE:DEL_IP_SE RVICE TRANS_IP_SERVICE:NEW_IP _SERVICE TRANS_IP_SERVICE:SET_DEF AUL T_H323_SERVICE TRANS_IP_SERVICE:S[...]

Chapter 20-MCU Administration and Utilities Polycom, Inc. 20-57 ActiveX Byp ass At sites that, for security reasons, do not pe rmit Microsoft® ActiveX® to be installed, the MSI (Windows Ins taller File) utility can be used t o install .NET Framework and .NET Security Settings components on workstations throughout the network. All workstation that[...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 20-58 Polycom, Inc. a If the VMware vSphere Client is displayed in the recently used programs list, click VMware vSphere Cli ent in the list to start the application. or b Click All Programs > VMware > VMware vSphere Client . The VMware vSphere Client login window opens. 2 In th[...]

Chapter 20-MCU Administration and Utilities Polycom, Inc. 20-59 The VMware vSphere Client opens. 5 In the Inventory Panel , click the Datastore that houses the MCU.[...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 20-60 Polycom, Inc. 6 Right-click on the MCU virtual machine, then click Power > Restart Gue st . The virtual mach ine and the MCU i nstance restar t. System Reset saves system configurati on changes and restarts the system with the latest settings. To reset the Coll aboration Serv[...]

Chapter 20-MCU Administration and Utilities Polycom, Inc. 20-61 The progress bar displays the am ount of time remaining for the reset process to complete: . The Startup progress i s also indicated by a green bar moving from left to right. The duration of the Startu p depends on the type of activity that preceded the MCU reset. For example: Fast Con[...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 20-62 Polycom, Inc. The Backup Configuration dialog box opens. 2 Click the Browse button. The Browse To File dialog box opens. 3 Select the Backup Directory Path and then click Backup . 4 On the Windows taskbar, click the Start > Programs. a If the VMware vSphere Client is displaye[...]

Chapter 20-MCU Administration and Utilities Polycom, Inc. 20-63 The VMware vSphere Client is displayed . 8 In the Inventory Panel , select the Datastore that houses the MCU. Inventory Panel[...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 20-64 Polycom, Inc. The inventory of the Datastore appears. 9 Right-click the MCU virtual machine, then click Power > Shut Down Guest . When VM turns blue, the virtual machine has shut down.[...]

Chapter 20-MCU Administration and Utilities Polycom, Inc. 20-65 10 When the MCU has s hut down, click t he Summary tab. 11 Under Resources , right- click the datastore, and click Browse Datastore . The Browse Datastore window appears. 12 In the Folders tab, select the folder whose name matches that of the MCU. If the same name has been used multipl[...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 20-66 Polycom, Inc. The contents of the folder ar e displayed. 13 Right-click the file ending with “.vmx” and click Download. The Browse For Folder window appears. 14 Browse to a location and click OK . The Upload/Download Operation Warning window may appear. 15 If the Upload/Down[...]

Chapter 20-MCU Administration and Utilities Polycom, Inc. 20-67 The file do wnloads. 16 Open the file in any plain text editor. 17 Locate the line that starts with uuid.bio s. 18 Copy the entir e line and paste it into another text file . 19 Save the text file. 20 In the Inventory Panel , click the Datastore that houses the MCU. 21 Right-click the [...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 20-68 Polycom, Inc. The Confirm Delet e window appears. 22 Click Yes . 23 On the vSphere Client menu, select File > Deploy OVF Template.[...]

Chapter 20-MCU Administration and Utilities Polycom, Inc. 20-69 The Deploy OVF Template wizard opens to the Source page. 24 Click Browse. The Open dialog box appear s. 25 Browse to the new OVA file.[...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 20-70 Polycom, Inc. 26 Either double-click on the OVA file or click on the file, then click Open. 27 Click Next .[...]

Chapter 20-MCU Administration and Utilities Polycom, Inc. 20-71 The OVF Template Details page is displayed. 28 Click Next . The Name and Location page is display ed.[...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 20-72 Polycom, Inc. 29 In the Name field, type the same name previously used for the MCU. 30 Click Next. The Disk Format page is displayed. 31 Select Thin Provision , then click Next .[...]

Chapter 20-MCU Administration and Utilities Polycom, Inc. 20-73 The Network Mapping page is di splayed. 32 Select the appropriate network mappings, then click Next.[...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 20-74 Polycom, Inc. The Ready to Complete page is d isplayed. 33 Verify that Power on after deployment is not selected. 34 Confirm that all the settings are correct, then click Fi nish. The vSphere Client deploys the OVF fi le. When the deployment is complete the following window appe[...]

Chapter 20-MCU Administration and Utilities Polycom, Inc. 20-75 36 In the Inventory Panel , select the Datastore that used to house the MCU. 37 Click th e Summary tab. 38 Under Resources , right- click the datastore, and click Browse Datastore . The Browse Datastore window appears. 39 In the Folders tab, select the folder whose name matches that of[...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 20-76 Polycom, Inc. The contents of the folder ar e displayed. 40 Right-click the file ending with “.vmx” and click Download. The Browse For Folder window appears. 41 Browse to a location and click OK . The Upload/Download Operation Warning window may appear.[...]

Chapter 20-MCU Administration and Utilities Polycom, Inc. 20-77 42 If the Upload/Download Ope ration Warning window appears, click Yes . If it does not appear, proceed to Step 43. The file do wnloads. 43 Open the file created in Ste p 18. 44 Open the file in any plain text editor. 45 Locate the line that starts with, uuid.bios. 46 Replace that line[...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 20-78 Polycom, Inc. 50 In the tool bar of the Datastore Browser window, click the Upload fi les to this datastore button. 51 Click Upload File. The Upload Items window appears. 52 Navigate to where you saved the “.vmx” file in Step 48, select it, then click Open . The Upload/Downl[...]

Chapter 20-MCU Administration and Utilities Polycom, Inc. 20-79 54 Close t he Datastore Browser . 55 In the Inventory Panel , click the Datastore that houses the MCU. 56 Right-click the MCU virtual machine, then click Power > Power On . After a few minutes, the MCU turns on. 57 Start the Collabora tion Server Web Client application on the workst[...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 20-80 Polycom, Inc. The Collaboration Server Web Client Login screen is displayed. 58 In the Collaboration Server Web Client Login screen, enter the default Username ( POLYCOM ) and Password ( POLYCOM ) and click Login . The Collaboration Server Web Client opens and the Product Activa[...]

Chapter 20-MCU Administration and Utilities Polycom, Inc. 20-81 Upgrading or Downgrading the Real Presence Collaboration Server 800s To upgrade or downgrade the Real Presence Collab oration Se rver: 1 Inset the Polycom USB key that came with th e RealPresence Coll aboration Server into your computer. The Polycom Documentation window is displayed. I[...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 20-82 Polycom, Inc. 4 In the Product Type dialog box, sele ct RealPresence Collaboration Server 800s . 5 In the Initial Setup Utility dialog box, click the Upgrade / Downgrade link.[...]

Chapter 20-MCU Administration and Utilities Polycom, Inc. 20-83 The Collaboration Server Software Version Alignment Application dialog box is displayed. 6 Click Open . 7 Navigate to the folder where the upgrade or downgrade softwar e you have downloaded is saved and cli ck Open.[...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 20-84 Polycom, Inc. The software file is displayed in the Select the path where the downloaded version is located box. 8 Click Add. This step may take a fe w minutes. The version is added to the Selected Version dropdown box. 9 Make sure the correct version is selected in the Selected[...]

Chapter 20-MCU Administration and Utilities Polycom, Inc. 20-85 b Click Enter . When the Collaboration Server Web Client Login window is displayed, the version change was successful.[...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 20-86 Polycom, Inc.[...]

Polycom, Inc. 21-1 21 System Configuration Flags The system’s overall behavior can be configured by modifyin g the default values o f the System Flags. Modifying System Flags To modify system flags: 1 On the Collaboration Server menu, click Setup > System Conf iguration . The System Flags dialog box opens. 2 In the MCMS_P ARAMETERS tab, the fo[...]

RealPresence Collaboration Server 800s Administrator’ s Guide 21-2 Polycom, Inc. ALLOW_NON_ENCR YPT_R ECORDING_LINK_IN_ENCR YPT_CONF When set to NO (default), the Recording Link inherits the encryption settings of the confer ence. If the conference is encrypted, the recording link will be encrypted. When set to YES , it disables the encryption of[...]

Chapter 21-System Configur ation Flags Polycom, Inc. 21-3 CONTENT_SPEAKER_INTR A_SUPPRESSION_IN_SEC ONDS This flag controls the req uests to refresh (intra) the content sent from the Colla boration Server system to the content sender as a result of refresh requests initiated by other conference participants. Enter the interval in seconds bet ween t[...]

RealPresence Collaboration Server 800s Administrator’ s Guide 21-4 Polycom, Inc. ENABLE_AUTO_EX TENSIO N When set to YES, allows conferences running on the Collaboration Server to be automatically extended as long as there are particip ants conn ected and the system has free resources. Set this flag to NO prevent conference duratio n from being a[...]

Chapter 21-System Configur ation Flags Polycom, Inc. 21-5 FORCE_STRONG_P ASSWO RD_POLI CY When set to YES, implements t he S trong Password rules. For more details, see “ Changing a User ’s Password” on page 15-3 . Default: NO FORCE_SYSTEM_BROADC AST_VOLUME If set to YES, the level of broadcasting volu me of the connected particip ant is valu[...]

RealPresence Collaboration Server 800s Administrator’ s Guide 21-6 Polycom, Inc. IVR_MESSAGE_VOLUME The volume of IVR messages varies according to the value of this flag. Possible value range: 0 -10 (Default: 6). 0 – disables playing the IVR messages 1 – lowest volume 10 – highest volume Notes: • It is not recommended to disable IVR me ss[...]

Chapter 21-System Configur ation Flags Polycom, Inc. 21-7 MAX_CP_RESOLUTION The MAX_CP_RESOLUTION flag value is applied to the system during First Time Power-on and after a system upgrade. The default value is HD720. All subsequent changes to t he Maximum CP Resolution of the system are made using the Resolution Configuration dialog box. Possible f[...]

RealPresence Collaboration Server 800s Administrator’ s Guide 21-8 Polycom, Inc. MIN_P ASSWORD_LENGTH The length of passwords. Possible value: between 0 and 20. 0 means this rule is not enforced. MIN_PWD_CHANGE_FREQ UENCY_IN_DA YS Defines the frequency with which a user can chan ge a password. Va l u e s : 0 - 7 . 0 (standard default) - users do [...]

Chapter 21-System Configur ation Flags Polycom, Inc. 21-9 NUMERIC_C ONF_ID_MAX_ LEN The maximum numb er of digits that the user can enter when manually assigning an ID to a conference. Range: 2-16 (Default: 8) Note: Selecting 2 limits the number of simultaneous ongoing conferences to 99. NUMERIC_CONF_ID_MIN_L EN The minimum number of digits th at t[...]

RealPresence Collaboration Server 800s Administrator’ s Guide 21-10 Polycom, Inc. P ASSWORD_EXPIRA TION_ DA YS_MACHINE Enables the administrator to change the password expira tion period of Application-user ’ s independently of regular users. Default: 365 (days). P ASSWORD_EXPIRA TION _WARNING_DA YS Determines the display of a warn ing to the u[...]

Chapter 21-System Configur ation Flags Polycom, Inc. 21-11 ST AR_DELIMITER_ALLOWE D When set to YES, an asterisk “* ” can be used as a delimiter in Conference and Meeting Room dial strings. The dial string is first searched for “'#' first followed by “*”. Default: NO SYSTEM_BROADCAST_VO LUME This value is used when the system fl[...]

RealPresence Collaboration Server 800s Administrator’ s Guide 21-12 Polycom, Inc. 3 To modify a flag value, double-click or select the flag and click the Edit Flag button. 4 In the New Value field, enter the flag’s new value. 5 Click OK to close the Update Flag dialog box. 6 Repeat steps 2–4 to mo dify additional flags. 7 Click OK to close th[...]

Chapter 21-System Configur ation Flags Polycom, Inc. 21-13 802_1X_SKIP_CERTIFICA T E_V ALIDA TION If the flag value is: • YES - The retrieved ce rtificate is not vali dated against theCA certificat e. • NO - The retrie ved certificate i s validated again st the CAcertificate. V alidation failure raises an Active Alarm and isreported in th e Eth[...]

RealPresence Collaboration Server 800s Administrator’ s Guide 21-14 Polycom, Inc. A VOID_VIDEO_LOOP_BAC K_IN_CASCADE When set to YES the current s peaker ’s image is not sent back through the participant link in cascaded conferences with conference layouts other than 1x1. Default: YES Range: YES / NO BURN_BIOS Although not recommen ded , settin[...]

Chapter 21-System Configur ation Flags Polycom, Inc. 21-15 CP_REGARD_TO_INCOMIN G_SETUP_RA TE For use in the Avaya Environment. If set to YES, the Co llaboration Server calc ulates the line rate for incoming calls in CP conferences, according to the line rate which is declared by the endpoint in the H.225 setup message. If set to NO, the rate is ca[...]

RealPresence Collaboration Server 800s Administrator’ s Guide 21-16 Polycom, Inc. DISABLE_GW_OVERLA Y_I NDICA TION When set to NO (default), displays progress indication during the connection phase of a gateway call. Set the value to YES to hide the connection indications displayed on the participant’s screen during the connection phase of a ga[...]

Chapter 21-System Configur ation Flags Polycom, Inc. 21-17 ENABLE_H239 When set to YES, Content is sent via a separate Content channel. Endpoints that do not support H.239 Con tent sharing will not be able to receive When set to NO, the Content channel is closed . In such a case, H.239 Content is sent via the video channel (“people” video) enab[...]

RealPresence Collaboration Server 800s Administrator’ s Guide 21-18 Polycom, Inc. ENABLE_TC_P ACKAGE Enables or disables Network T raffic Control. Range: YES / NO Default: NO ENABLE_TEXTUAL_CONFE RENCE_ST A TUS Set the value of this fl ag to NO to disable T ext Indicati on. This setting is recommended for MCUs ru nning T elepresence conferences. [...]

Chapter 21-System Configur ation Flags Polycom, Inc. 21-19 EXTERNAL_DB_PORT The external database server port used by the Collaboration Server to send and receive XML requests/responses. For secure communications set the value to 443. Default: 5005. F ADE_IN_F ADE_OUT Enables or disables the tra nsition format between speakers in a Continuous Prese[...]

RealPresence Collaboration Server 800s Administrator’ s Guide 21-20 Polycom, Inc. FORCE_RESOLUTION Use this flag to specify IP (H.3 23 and SIP) endpoint types th at cannot receive wide screen resolution a nd that were not automatically identifie d as such by the Collab oration Server. Possible values are endpoint types, each type followed by a se[...]

Chapter 21-System Configur ation Flags Polycom, Inc. 21-21 H323_FREE_VIDEO_RESO URCES For use in the Avaya Environment. In the Avaya Environment ther e are features that involve converting undefined dial-in pa rtici pants’ connections from video to audio (or vice versa). T o ensure that the participants’ video resources remain available fo r th[...]

RealPresence Collaboration Server 800s Administrator’ s Guide 21-22 Polycom, Inc. MAX_ALLOWED_RTV_HD_ FRAME_RA TE Defines the threshold Frame Rate (fps) in which R TV Video Protocol initiates HD resolution s. Flag values ar e as follows: Range: 0-30 (fps) Default: 0 (fps) - Implements any Frame Rate based on Lync RTV Client capabilities MAX_RTV_R[...]

Chapter 21-System Configur ation Flags Polycom, Inc. 21-23 MS_KEEP_ALIVE_ENABLE Enables the Microsoft keep alive flag. Set it YES to ensure that endpoints such as HDX remain connected to the conference for its duration when the Collaboration Server is configured with F QDN address and the L ync server is working with load b alancing and holds more [...]

RealPresence Collaboration Server 800s Administrator’ s Guide 21-24 Polycom, Inc. PCM_FECC Determines whether the DTMF Code, ##, the Far/Arrow Keys (FECC) or both will activate the PCM interface. This flag can be also be used in combination with DTMF code definitions to disable PCM. Possible V alues: YES / NO Default: YES. PCM_LANGUAGE Determines[...]

Chapter 21-System Configur ation Flags Polycom, Inc. 21-25 REJECT_INCORRECT_PRE CEDENCE_DOMAIN_NAME When set to YES, when the Pr ecedence Domain of a SIP dial- in call does not match the Pr ecedence Domain of the RMX, the call is rejected. Possible values: YES/NO Default: No REMOVE_H323_EPC_CAP_ TO_NON_POL YCOM_VEND OR Used to disable EPC protocol.[...]

RealPresence Collaboration Server 800s Administrator’ s Guide 21-26 Polycom, Inc. RTCP_QOS_IS_EQUAL_TO _RTP Range: YES/NO Default: YES SELF_IND_LOCA TION Change the locati on of the display of the Network Quality Indicator of the participant’s own endpoint. Default: BOTT OM_RIGHT Range: • TOP _ L EF T • TOP • TOP _R IG HT • BOTTOM_ LEFT[...]

Chapter 21-System Configur ation Flags Polycom, Inc. 21-27 SEND_WIDE_RES_TO_IP Wh en set to YES (default), the Collaborati on Server sends wide screen resolution to IP endpoints. Endpoint types that do not support wide screen reso lutions are automatically identified by the Collabora tion Server according to their product type and version and will [...]

RealPresence Collaboration Server 800s Administrator’ s Guide 21-28 Polycom, Inc. SIP_F AST_UPDA TE_INTER VA L _ E P Default setting is 6 to let the Collabo ration Server automatically send an Intra request to Microsoft OC end points only , every 6 seconds. Enter any other number of seconds to change the freq uency in which the Collaboration Serv[...]

Chapter 21-System Configur ation Flags Polycom, Inc. 21-29 TCP_RETRANSMISSION_TI MEOUT The number of seconds the server will wa it for a TCP client to answer a call before closing the connection. Default = 5 (seconds) V35_MUL TIPLE_SERVICES If the connection of multiple Serial Gateways to RTM-LAN cards is required: The V35_MUL TIPLE_SERVICES System[...]

RealPresence Collaboration Server 800s Administrator’ s Guide 21-30 Polycom, Inc. 4 Click OK to close the New Flag dialog box. The new flag is added to the flags list. 5 Click OK to close the System Flags dialog box. Manually Adding Flags to th e CS_MODULE_P ARAMETERS T ab Using the procedure to manually add flags to the System Configurati on, th[...]

Chapter 21-System Configur ation Flags Polycom, Inc. 21-31 Deleting a Flag To delete a flag: 1 In the System Flags dialog box, select the flag to delete and click the Delete Flag button. 2 In the confirmation message box, click Yes to confirm. 3 Click OK to close the System Flags dialog box. Auto Layout Configuration The Auto Layout option lets the[...]

RealPresence Collaboration Server 800s Administrator’ s Guide 21-32 Polycom, Inc. T able 21-4 Flags: PREDEFINED_A UTO_LA YOUT_0,...,10 Flag Name: PREDE FINED_AUTO_LA YOUT_ n (n = Number of Particip ants ) n Default V alue Possible V alues 0 CP_LA YOUT_1X1 CP_LA YOUT_1X1 1 CP_LA YOUT_1X1 CP_LA YOUT_1X2 2 CP_LA YOUT_1X1 CP_LA YOUT_1X2HOR 3 CP_LA YO[...]

Chapter 21-System Configur ation Flags Polycom, Inc. 21-33 CP_LA YOUT_1P4VER CP_LA YOUT_1P5 CP_LA YOUT_1P7 CP_LA YOUT_1P8UP CP_LA YOUT_1P8CENT CP_LA YOUT_1P8HOR_UP CP_LA YOUT_3X3 CP_LA YOUT_2P8 CP_LA YOUT_1P12 CP_LA YOUT_4X4 T able 21-4 Flags: PREDEFINED_AUTO_LA YOUT_0,...,1 0 (Continued) Flag Name: PREDE FINED_AUTO_LA YOUT_ n (n = Number of Partic[...]

RealPresence Collaboration Server 800s Administrator’ s Guide 21-34 Polycom, Inc. Example: Table 21-5 illustrat es the effect of modi fying the PREDEFINED_AUTO_LAYOUT_5 flag in conferences with fewer or more participants than the number of windows selected in the default layout. CS_ENABLE_EPC Flag Endpoints that support People+ may require a diff[...]

Chapter 21-System Configur ation Flags Polycom, Inc. 21-35 Guidelines • If the flag HIDE_CONFERENCE_PASSWORD is set to YES , the automatic generation of passwords (both conference and chairpers on passwords) is disa bled, regardless of the settings of the flags NUMERIC_CONF_PASS_DEFAULT_LEN and NUMERIC_CHAIR_PA SS_ DEFAULT _LEN. • The automatic[...]

RealPresence Collaboration Server 800s Administrator’ s Guide 21-36 Polycom, Inc. If the default password length defined by the NUMERIC_CONF_PASS_DEFAULT_LEN or NUMERIC_CHAIR_PASS_ DEFAULT LEN does not fall with in the range defined by the minimum and maximum length an appropriat e fault is added to the Faults list. NUMERIC_CHAIR_P ASS_MIN_LEN En[...]

Polycom, Inc. 22-1 22 RealPresence Collaboration Server 800s Hardware Monitoring The status and properties of the MCU hardwa re components can be viewed and monitored in the Hardware Monitor list pane. V iewing the S t atus of the Hardware Component s The Hardware Monitor pane displays the hardware component, its present status, temperature and vol[...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 22-2 Polycom, Inc. Hardware Monitor T oolbar The following buttons appear in th e toolbar of the Hardware Monitor: V iewing the Properties of RealPresence Collaboration Server 800s Hardware Component s The properties displayed for the hardware comp onents will vary according to the ty[...]

Chapter 22-RealPresence Collaborat ion Server 800s Hardware Monitoring Polycom, Inc. 22-3 The Hardware Properties dialog box has the following structure: To view the MCU Proper ties: 1 In the Hardware Monitor pane, either double-click or right-click and sel ect Properties for RealPresence Collaboration Server, slot 4 . The following i nformation is[...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 22-4 Polycom, Inc. 2 Click the Active Alarms tab to view al arms related to the RealPre sence Collaboration Server, i.e. temperatures, CPU usage, memory usage, voltages and main power sensors. The Active Alarms dialog box displ ays fields that relate to faults and errors de tected on [...]

Chapter 22-RealPresence Collaborat ion Server 800s Hardware Monitoring Polycom, Inc. 22-5 To access the Fan properties: >> In the Hardware Monitor pane, either double-click or right-click and sel ect Properties for FANS. LAN 1, LAN 2, LAN 3, LAN4 Properties: The Collaboration Server unit’s chassis contai ns 4 e xternal LAN connectors which [...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 22-6 Polycom, Inc. The Lan List is displayed: 2 Either double-click or right-click and se lect Properties for the Lan connector. The properties for the LAN connector are displayed:[...]

Chapter 22-RealPresence Collaborat ion Server 800s Hardware Monitoring Polycom, Inc. 22-7 Diagnostics Your system comes with a Hardware Diagnos tics USB memory stick. If required for troubleshooting, Polycom Global Services personnel may ask you to run hardware diagnostics. The following are required to run the diagnostics: • Hardware diagnostics[...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 22-8 Polycom, Inc. The Boot Manager Main Menu l oads. 6 Select Bios Boot Menu . The Bios Boot Manager is displa yed. 7 Using the Up/Down arrows go to Hard driv e C: . A window will display showing two options. 8 Select Front USB . If the USB memory stick is i nserted into the back of [...]

Chapter 22-RealPresence Collaborat ion Server 800s Hardware Monitoring Polycom, Inc. 22-9 The Collaboration Server loads the hardware diagnostics utility. 9 Select the desired diagnostic mode. If none is selected the Loop mpmemory and diagn ostic in batch m ode tests will be performe d automati cally. The diagnostics will c ontinue running until st[...]

RealPresence Coll aboration Server 800s A dministrator’s Guide 22-10 Polycom, Inc.[...]

Polycom, Inc. A-1 Appendix A Disconnection Causes If a participant was unable to connect to a c onference or was disconnected from a conference, the Connection Status tab in the Participant Properties dialog box indicates the call disconnection cause. In some cases, a possible solution may be displayed. A video participant who is unable to connect [...]

RealPresence Coll aboration Server 800s A dministrator’s Guide A-2 Polycom, Inc. H323 call closed. Small bandwidth The gatekeeper allo cated insufficient bandwidth to the connection with the endpoint. H323 call closed. No port left There are no free ports lef t in the IP card. Caller not registered The calling endpoin t is not registered in the g[...]

Appendix A-Disconnecti on Causes Polycom, Inc. A-3 H323 call closed. Remote sent bad capability There was a pr oblem in the capabilities sent by the endpoint. H323 call closed. Local capability wasn't accepted by remote The endpoint did not accept the capabilities sent by the gatekeeper . H323 failure Internal error occurred. H323 call closed.[...]

RealPresence Coll aboration Server 800s A dministrator’s Guide A-4 Polycom, Inc. SIP client error 40 7 The endpoint sent a SIP C lient Error 407 (Proxy Authentication Required) response. The client must first authent icate itself with the proxy . SIP client error 409 The endpoint se nt a SIP Client E rror 409 (Conflict) response. The request coul[...]

Appendix A-Disconnecti on Causes Polycom, Inc. A-5 SIP forbidden The SIP server rejected the request. The server understood the request, but is refusing to fulfill it. SIP global failure 603 A SIP Global Failure 603 (Decline) response was returned. The participant's endpoint was successfully contacted, but the participant explicitly does not w[...]

RealPresence Coll aboration Server 800s A dministrator’s Guide A-6 Polycom, Inc. SIP server error 500 The SIP server sent a SIP Server Error 500 (Server Internal Error) response. The server encoun tered an unexpected cond ition that prevented it from fulfilling the request. SIP server error 501 The SIP server sent a SIP Server Error 501 (Not Impl[...]

Polycom, Inc. B-1 Appendix B Active Alarms Ta b l e B - 1 Active Alarms Alarm Code Alarm Description A matching activation key is required. T o cancel the upgrade process, reset the Collaboration Server The system upgrade requires that a valid activation key be entered . If none is available, resetting the Collaboration Se rver will cancel the upgr[...]

RealPresence Collaboration Server 800s Administrator’ s Guide B-2 Polycom, Inc. Central signaling componen t failure Possible explanations: • Central signaling co mponent failure; u nit type: [NonComponentCSMngntCSH323CSSIP] • Central signaling comp onent fail ure; unit type : (invalid: [NonComponentCSMngntCSH323C SSIP]) • Central sig[...]

Appendix B-Active Alarms Polycom, Inc. B-3 Error reading MCU time Failed to read MCU time conf iguration file ([status]). Manually configure the MCU Time in the Colla boration Server Web Client or RMX Manager Manager applica tion. eUserMsgCode_Cs_EdgeServerDnsF aile d eUserMsgCode_Cs_SipTLS_C ertificateH asExpired eUserMsgCode_Cs_SipTLS_C ertificat[...]

RealPresence Collaboration Server 800s Administrator’ s Guide B-4 Polycom, Inc. Failed to create Default Profile Possible reasons for the failure : • Failed to valida te the default Profile. • Failed to add the default Profile. Possible action: • Restore the C ollaboratio n Server configu ration from the Back up. • Use the Non-Comprehensi[...]

Appendix B-Active Alarms Polycom, Inc. B-5 Gatekeeper failure Possible reasons for the Gatekeeper failu re: • Failed to register to altern ate Gatekeeper . • Gatekeeper discovery state. - Check GK IP address (GUI, ping) • Gatekeeper DNS Host na me not found. • Gatekeeper Registration T i meout. • Gatekeeper rejected GRQ due to invalid rev[...]

RealPresence Collaboration Server 800s Administrator’ s Guide B-6 Polycom, Inc. Hot Backup: Paired MCU is unreachable. Initialization of ice stack failed Insufficient resources The number of resources in the licens e is higher than the actual system resources. Check the media cards or insert a media card. Insufficient UDP Port s When defining fix[...]

Appendix B-Active Alarms Polycom, Inc. B-7 MPL startup failure. Authentication not received. Authentication was not receive d from Switch. Check the switch card. MPL startup failure. Management Network configuration not received. Management Network message was not received. Check the Switch card. Network interface is not configured. New interface n[...]

RealPresence Collaboration Server 800s Administrator’ s Guide B-8 Polycom, Inc. Requested changes to the certification repository were not completed. Repository must be updated to implement these changes. Resource process failed to request the Meeting Room list during startup. Without the Meeting Rooms list, the system cannot allocate the appropr[...]

Appendix B-Active Alarms Polycom, Inc. B-9 SIP TLS: Failed to load or verify certificate files This alarm indicates that the certificat e files requi red for SIP TLS could not be loaded to the Collaboration Server. Possible causes are: • Incorrect certificate file name. Only files with the following names can be loaded to the system: rootCA.pem, [...]

RealPresence Collaboration Server 800s Administrator’ s Guide B-10 Polycom, Inc. System resources usage has exceeded Port Gauge threshold T emperature L evel - Critical Possible explanations: • T emperature has reached a criti cal level. T emperature L evel - Major Possible explanations: • T emperature has reached a problemat ic level and req[...]

Polycom, Inc. C-1 Appendix C CDR Fields - Unformatted File The CDR (Call Detail Records) utili ty is used to retrieve conference information to a file. The CDR utility can retrieve conference information to a file in both formatted and unf ormatted formats. Unformatted CDR files contain multiple records. The first record in each file contains infor[...]

RealPresence Collaboration Server 800s Administrator’ s Guide C-2 Polycom, Inc. The Conference Summary Record The conference summary record (the first reco rd in the unformatted CDR file) contains the following fiel ds: Ta b l e C - 1 Conference Summary Reco rd Fields Field Descrip tion File V ersion The version of the CDR utility that created th[...]

Appendix C-CDR Fields - Un formatted File Polycom, Inc. C-3 Event Records The event records, that is, all r ecords in the un formatted file except the first record, contain standard fields, such as the event type code an d the time stamp, followed by fields that are event specific. The event fields are separated by commas. Two consecutive commas wi[...]

RealPresence Collaboration Server 800s Administrator’ s Guide C-4 Polycom, Inc. Event T ypes The table below contains a list of the events th at can be logged in the CDR file, and indicates where to find details of the fields that are specific to that type of event. The event code ide ntifies the event i n the unforma tted CDR file, and th e even[...]

Appendix C-CDR Fields - Un formatted File Polycom, Inc. C-5 18 NEW UNDEFINED P ARTICIP ANT A new undefined participant joined the conference. For more information about the fields, see T able C-18, “ Event Fields for Event 18 - NEW UNDEFINED P ARTICIP ANT ,” on page C-22 . 20 BILLING CODE A billing code was entered by a participant using DTMF c[...]

RealPresence Collaboration Server 800s Administrator’ s Guide C-6 Polycom, Inc. 33 P ARTY CHAIR UPDA TE Participants connect to the conferences as standard partic ipant s and th ey are desig n ated as chairpersons either by entering the chairperson password during the IVR session upon connection, or while participating in the conference using the[...]

Appendix C-CDR Fields - Un formatted File Polycom, Inc. C-7 105 USER UPDA TE P ARTICIP ANT A user updated the properties of a participant during the conference. For more information about the fields, see T able C-1 3, “ Event Fields for Events 10, 101, 105 - DEFINED P ARTICIP ANT , USER ADD P ARTICIP ANT , USER UPDA TE P ARTICIP ANT ,” on page [...]

RealPresence Collaboration Server 800s Administrator’ s Guide C-8 Polycom, Inc. 2001 CONFERENCE ST ART CONTINUE 1 Additional information abo ut a CONFERENCE ST ART event. For more information about the fields, see T abl e C-4, “ Event Fields for Event 2001 - CONF ERENCE ST ART CONTINUE 1,” on page C-1 1 . 2007 P ARTICIP ANT DISCONNECTED CONTI[...]

Appendix C-CDR Fields - Un formatted File Polycom, Inc. C-9 2106 USER UPDA TE P ARTICIP ANT CONTINUE 2 Additional information abou t a USER UPDA TE P ARTICIP ANT event. For more information about the fields, see T able C-1 5, “ Event Fields for Event 201 1 - DEFINED P ARTICIP ANT CONTINUE 2, Event 2012 - USER ADD P ARTICIP ANT CONTINUE 2, Event 2[...]

RealPresence Collaboration Server 800s Administrator’ s Guide C-10 Polycom, Inc. Event S pecific Fields The following tables describe the fields wh ich are specific to each type of event. Some fields that were supported by the MGC Manager , a re not supported by the Collaboration Server. In addition, for some fields the Collabora tion Server has [...]

Appendix C-CDR Fields - Un formatted File Polycom, Inc. C-11 CIF Frame Rate The CIF frame rate. Currently th e only value is: 255 -Auto QCIF Frame Rate The QCIF frame rate: Currently th e only value is: 255 -  Auto LSD Rate Not supported. Always cont ains the value 0 . HSD Rate Not supported. Always cont ains the value 0 . T120 Rate Not supporte[...]

RealPresence Collaboration Server 800s Administrator’ s Guide C-12 Polycom, Inc. Chairperso n Password The chairperson password for the conference. An empty field “” means that no chairperson password was assigned to the conference. Chair Mode Not supported. Always contains the value 0 . Cascade Mode The cascading mode. Currently the on ly va[...]

Appendix C-CDR Fields - Un formatted File Polycom, Inc. C-13 Video Unit ID Not supported. Always cont ains the value 65535 . Data Board ID Not supported. Always cont ains the value 65535 . Data Unit ID Not supported. Always cont ains the value 65535 . Message Service Ty p e The Message Servi ce type. Currently th e only value is: 3 - IVR Conferen c[...]

RealPresence Collaboration Server 800s Administrator’ s Guide C-14 Polycom, Inc. Conferen ce Password The conference password. An empty field “” means that no conference password was assigne d to the conference. Chairperso n Password The chairperson password. An empty field “” means that no chairperson password was assigned to the confere[...]

Appendix C-CDR Fields - Un formatted File Polycom, Inc. C-15 Ta b l e C - 8 Event Fields for Event 2 - CONFERENCE END Field Descrip tion Conference End Cause Indicates the reason fo r the termination of the con ference, as follows: 1 - The conference is an ongoing conf erence or the conference wa s terminated by an MCU reset. 2 - The conference wa [...]

RealPresence Collaboration Server 800s Administrator’ s Guide C-16 Polycom, Inc. Mux Unit ID Not supported. Always contains the value 0 . Audio Codec Board ID Not supported. Always contains the value 0 . Audio Codec Unit ID Not supported. Always contains the value 0 . Audio Bridge Board ID Not supported. Always contains the value 0 . Audio Bridge[...]

Appendix C-CDR Fields - Un formatted File Polycom, Inc. C-17 Bonding Mode Not supp orted. Always cont ains the value 0 . Number Of Channels Not applicable. Net Channel Width Not supported. Always cont ains the value 0 . Network Service Name The name of the Network Service. An empty field “” indicates the defa ult Network Service. Restrict Not s[...]

RealPresence Collaboration Server 800s Administrator’ s Guide C-18 Polycom, Inc. Identification Method Note: This field is only relevant to dial-in participants. The method by which the destination co nference is identif ied, as fo llows: 1 - Called IP address or alias 2 - Calling IP address or alias Meet Me Method Note: This field is only rele v[...]

Appendix C-CDR Fields - Un formatted File Polycom, Inc. C-19 IP Address The IP address of the participant. An address of 4294967295 indi cates that no IP address was specified fo r the participant, and the gatekeeper is used for routing. In all other cases the address overrides the gate keeper . Signaling Port The signaling port used for participan[...]

RealPresence Collaboration Server 800s Administrator’ s Guide C-20 Polycom, Inc. Particip ant I D The identification number assigned to the participant by the MCU. Connect Initiator Indicates who initiated the conne ction, as follows: 0 - MCU 1 - Remote particip ant Any other nu mber - Unknown Min Rate The minimum line rate used by the participan[...]

Appendix C-CDR Fields - Un formatted File Polycom, Inc. C-21 Participant S tatus The participant st atus, as follows: 0 -  Idle 1 -  Connected 2 - Disconnected 3 - W aiting for dial-in 4 – Connecting 5 - Disconnecting 6 - Partially connected. Party has completed H.221 capability exchange 7 - Deleted by a us er 8 -  Secondary . The partic[...]

RealPresence Collaboration Server 800s Administrator’ s Guide C-22 Polycom, Inc. T able C -18 Event Fields for Event 18 - NEW UNDEFINED P ARTICIP ANT Field Descrip tion Participant Name The na me of the particip ant. Participant ID The identification number assigned to the participant by the MCU. Dialing Direction The di aling direction, as follo[...]

Appendix C-CDR Fields - Un formatted File Polycom, Inc. C-23 Network T ype The type of network between the pa rticipant and the MCU, as follows: 2 - H.323 5 - SIP H.243 Password Not supported. This field remains empty . Chair Not supported. Always cont ains the value 0 . Video Protocol The vide o protocol, as follows: 1 - H.261 2 - H.263 4 - H.264 [...]

RealPresence Collaboration Server 800s Administrator’ s Guide C-24 Polycom, Inc. H.323 Participant Alias T ype/SIP Participant Address Ty p e For H.323 participants, the alias type, as follows: 7 - E164 8 - H.323 ID 13 - Email ID 14 - Participant number For SIP particip ants, the address type, as follows: 1 - SIP URI 2 - T el URL H.323 Participan[...]

Appendix C-CDR Fields - Un formatted File Polycom, Inc. C-25 T able C-21 Event Fields for Event 21 - SET P ARTICIP ANT DISPLA Y NAME Field Descrip tion Participant Name The orig inal name of the participant, for example, the name automa tically assigned to an un defined participant, such as, “<conference name>_(000)”. Participant ID The i[...]

RealPresence Collaboration Server 800s Administrator’ s Guide C-26 Polycom, Inc. Recording Link Name The name of the Recording Link. Recording Link ID The Recording Link ID. S tart Recording Policy The start recording policy , as follows: 1 - S tart recording automatically as soon as the first participant connects to the confer ence. 2 - S tart r[...]

Appendix C-CDR Fields - Un formatted File Polycom, Inc. C-27 Participant ID The identifica tion number assigned to the participant by the MCU. Participant Current Rate The participant line rate in Kbps. T able C-28 Event fields for Event 33 - P ARTY CHAIR UPDA TE Field Description Participant Name The participant name. Participant ID The identifica[...]

RealPresence Collaboration Server 800s Administrator’ s Guide C-28 Polycom, Inc. Participant ID The identification number assign ed to the participant by the MCU. Participant S tatus The participant st atus, as follows: 0 - Idle 1 - Connected 2 - Disconnected 3 - W aiting for dial-in 4 - Connecting 5 - Disconnecting 6 - Partially connected. Party[...]

Appendix C-CDR Fields - Un formatted File Polycom, Inc. C-29 T able C-33 Event Fields for Event 106 - USER SET END TIME Field Descrip tion New End Time The new conference en d time set by the user , in GMT time. User Name T he login name of the user who changed the conference end time. T able C-34 Event Fields for Events 107 and 109 - OPERA TOR MOV[...]

RealPresence Collaboration Server 800s Administrator’ s Guide C-30 Polycom, Inc. Net Channel Width The bandwidth of each channel. This value is always 0 , which represents a bandwidth of 1B , which is the only bandwidth that is currently supported. Net Service Name T he name of the Network Service. An empty field “” indicates the defa ult Net[...]

Appendix C-CDR Fields - Un formatted File Polycom, Inc. C-31 Party and MCU Phone Numbers Note: This field is o nly relevant to ISDN/PSTN participants. The participant phone numbers are liste d first, followed by the MCU phone numbers. Ident. Method Note: This field is only relevant to dial-in participant s. The method by which the destination confe[...]

RealPresence Collaboration Server 800s Administrator’ s Guide C-32 Polycom, Inc. Video Rate Note: This field is only relevant to IP participants. The video rate in units of kilobits per second. A value of 4294967295 denote s auto, and in this case, the rate is computed by the MCU. IP Address Note: Thi s field is only relevant to IP participants. [...]

Appendix C-CDR Fields - Un formatted File Polycom, Inc. C-33 Disconnection Cause V alues T able C-36 Event Fields for Event 1 1 1 - OPERA TOR BACK TO CONFERENCE P ARTY Field Descrip tion Operator Name The login na me of the operator moving th e particip ant back to the conference. Party Name The name of the particip ant being moved. Party ID The id[...]

RealPresence Collaboration Server 800s Administrator’ s Guide C-34 Polycom, Inc. 20 H323 call close. No port left for audio 21 H323 call close. No port left for video 22 H323 call close. No port left for FECC 23 H323 call close. No control port left 25 H323 call close. No port left for video content 51 A common key exchange algorithm could not be[...]

Appendix C-CDR Fields - Un formatted File Polycom, Inc. C-35 210 H323 call close. Remote stop responding 213 H323 call close. Master slave problem 251 SIP timer popped out 252 SIP card rejected chan nels 253 SIP capabilities don’t match 254 SIP remote closed call 255 SIP remote cancelled call 256 SIP bad status 257 SIP remote stopped responding 2[...]

RealPresence Collaboration Server 800s Administrator’ s Guide C-36 Polycom, Inc. 414 SIP client error 414 415 SIP unsupported media type 420 SIP client error 420 480 SIP temporarily not available 481 SIP client error 481 482 SIP client error 482 483 SIP client error 483 484 SIP client error 484 485 SIP client error 485 486 SIP busy here 487 SIP r[...]

Appendix C-CDR Fields - Un formatted File Polycom, Inc. C-37 MGC Manager Event s that are not Supported by the Collaboration Server The following MGC Manager event s are not supported by th e Collaboration Server: • Event 8 - REMOTE COM MODE • Event 11 - ATM CHANNEL CONNECTED • Event 12 - ATM CHANNEL DISCONNECTED • Event 13 - MPI C HANNEL C[...]

RealPresence Collaboration Server 800s Administrator’ s Guide C-38 Polycom, Inc.[...]

Polycom, Inc. D-1 Appendix D Ad Hoc Conferencing and External Dat abase Authentication The RealPresence Collaboration Server 800s Ad Hoc conferencing feature enables par ticipants to start ongoing conferences on-the-fly, with out prior definition when dialing an Ad Hoc- enabled Entry Queue. The created confere nce pa rameters are taken from the Pro[...]

RealPresence Collaboration Server 800s Administrator’ s Guide D-2 Polycom, Inc. 4 The MCU checks whether a conference with the same Confe rence ID is running on the MCU. If there is such a conference , the partic ipant is moved to that conference. If there is no ongoing conference with that Confere n ce ID, the system creates a new conference, ba[...]

Appendix D-Ad Hoc Conferencing and External Da tabase Authentication Polycom, Inc. D-3 Entry Queue Level - Conferen ce Init iation V alidation with an External Dat abase Application Starting a new conference with external database application validation entails the following s teps: Figure D-2 Conference Initiation Validation wi th External Databas[...]

RealPresence Collaboration Server 800s Administrator’ s Guide D-4 Polycom, Inc. — Conference Information, such as the co ntact person name. These fields correspond to Info 1, 2 and 3 fields in the Conference Properties - Information dialog box. — Maximum number of participan ts allowed for the conference — Conference Owner These parameters [...]

Appendix D-Ad Hoc Conferencing and External Da tabase Authentication Polycom, Inc. D-5 Conference access authenti cation can be performed as: • Part of the Ad Hoc c onferencing flow where the participants must be authorized before they can enter the conference created in the Ad Hoc flow • Independent of Ad Hoc conferencing wher e conference acc[...]

RealPresence Collaboration Server 800s Administrator’ s Guide D-6 Polycom, Inc. • If the Conference IVR Service is configured to prompt for the chairperson identifier and password, the participant is requested to enter the chairperson identifier. — If no identifier is entered, the part icipant connects as a standard, undefined participant. ?[...]

Appendix D-Ad Hoc Conferencing and External Da tabase Authentication Polycom, Inc. D-7 • If the Conference IVR Service is configured to prompt for the Conference password, the participant is requested to enter the conferen ce password. In this flow, the conference password is no t validated with the external databa se application, only with the M[...]

RealPresence Collaboration Server 800s Administrator’ s Guide D-8 Polycom, Inc. • Ad Hoc - enabled Entry Queue Ad Hoc conferencing must be enabled in the Entry Queue and a Profile must be assigned to the Entry Queue. In addition, an Entry Queue IVR Se rvice supporting conference ID request. For d etails, see " Entry Queue s” on page 7-1 [...]

Appendix D-Ad Hoc Conferencing and External Da tabase Authentication Polycom, Inc. D-9 MCU Configuration to Communicate with an External Dat abase Application To enable the communication with the external database application, several flags must be set in the System Con figuration. To set the System Configuration flags: 1 On the Setup menu, click S[...]

RealPresence Collaboration Server 800s Administrator’ s Guide D-10 Polycom, Inc. Enabling External Dat abase V alidation for St arting New Ongoin g Conferences The validation of the participant’s right to star t a new conference with an external database application is configured in the Entry Queu e IVR S ervice - Global dialog box. >> Se[...]

Polycom, Inc. E-1 Appendix E Particip ant Properties Advanced Channel Information The following appendix details the properties connected with information about audio and video parameters, as well as, problems with the network which can affect the audio and video quality. Ta b l e E - 1 Participant Properties - Cha nnel St atus Advanced Parameters [...]

RealPresence Collaboration Server 800s Administrator’ s Guide E-2 Polycom, Inc. RTP Stat is ti cs Actual loss The number of missing packets counted by the IP card as reported in the last RTP S tatistics report. If a packe t that was considered lost arrives later , it is deducted from the packet loss coun t. Packet loss is disp layed with the foll[...]

Appendix E-Participant Properties Advance d Channel Information Polycom, Inc. E-3 Fragmented Indicates the number of packet s that arrived to the IP card fragmented (i.e., a single p acket broken by the network into multiple p ackets). Thi s value can indicate the delay and reordering of fragmented packets that require additional processing, but i [...]

RealPresence Collaboration Server 800s Administrator’ s Guide E-4 Polycom, Inc.[...]

Polycom, Inc. F-1 Appendix F Configuring Direct Connections to the Collaboration Server Direct connection to the Collaboration Server is necessary if you want to: • Modify the Collabor ation Server’s Factory Default Management Network settings without using the USB memory stick. • Connect to the Collaboration Server’s Alte rnate Management [...]

RealPresence Collaboration Server 800s - Administrator’ s Guide F-2 Polycom, Inc. 2 In the Network Connections window, double-click the Local Area Connection that has Connected status. 3 In the Local Area Con nection Status dialog box, click the Properties button. 4 In the Local Area Connection Properties dialog box, select Int ernet Protocol [TC[...]

Appendix F-Configuring Direct Connections to the Coll aboration Server Polycom, Inc. F-3 6 Enter the IP address, Subnet mask and Default g ateway for the workstation. The workstation’s IP addres s should be in the same network neighborhood as the Collaboration Server’s Control Unit IP address. Example: IP address – near 192.168.1.nn The Subne[...]

RealPresence Collaboration Server 800s - Administrator’ s Guide F-4 Polycom, Inc. Connecting to the Management Network To connect directly to the Collabor ation Server: 1 Connect one LAN cable between the PC and LAN 1 on the Collaboration Server’s back panel.Connect the power cable and power the Collaboration Server On . 2 Start the Collaborati[...]

Appendix F-Configuring Direct Connections to the Coll aboration Server Polycom, Inc. F-5 The system prompts you to sign in with the new Control Unit IP Addres s. 6 Disconnect the LAN cable betwe en the workstation and the LAN 1Port on the Collaboration Server’s back panel. 7 Connect LAN 1Port on the Collaboration Server ’s back panel to the loc[...]

RealPresence Collaboration Server 800s - Administrator’ s Guide F-6 Polycom, Inc. Connecting to the Co llaboration Server via Modem Remote access to the Collaboration Server’s Alternate Management Network is supported via an external PSTN <=> IP modem. To connect via modem to the Alternate Management Network th e following procedure s mus[...]

Appendix F-Configuring Direct Connections to the Coll aboration Server Polycom, Inc. F-7 Procedure 3: Create a Dial-up Connection To create a dial-up connectio n: This procedure is performed once. Only the Dial field in the Connect applet (see step 10 on page F-10 ) is modified for connect ion to differen t modems. 1 In Windows , navigate via the C[...]

RealPresence Collaboration Server 800s - Administrator’ s Guide F-8 Polycom, Inc. 4 In the Getting Ready box, select Set up my connection manually and click the Next button. 5 In the Internet Connection box, select Connect using dial-up modem and click the Next button. 6 In the Connection Name box, enter a Name for the mode m connection (e.g. Mod[...]

Appendix F-Configuring Direct Connections to the Coll aboration Server Polycom, Inc. F-9 7 In the Phone Number to Dial box, enter the Phone Number for the modem and click the Next button. 8 In the Connection Av ailability box, select Anyone’s use and click the Next button. 9 In the Internet Account Information box, complete the Username , Pass wo[...]

RealPresence Collaboration Server 800s - Administrator’ s Guide F-10 Polycom, Inc. 10 The Connection applet is displayed with the field values filled in as specified by the New Connection Wizard . 11 Click the Dial button to establish a connection to LAN 3 Port via the modem . The Windows – Network Connections applet displays Connected status f[...]

Appendix F-Configuring Direct Connections to the Coll aboration Server Polycom, Inc. F-11 Procedure 4: Connect to the Collaboration Se rver To Connect using the RMX Manager: To use the browser: 4 In the browser’s command line, enter http://<MCU Control Unit I P Address>/ RmxManager.html and press Enter . To use the Windows Start menu: 1 Cli[...]

RealPresence Collaboration Server 800s - Administrator’ s Guide F-12 Polycom, Inc.[...]

Polycom, Inc. G-1 Appendix G Secure Communication Mode The Re alPresence Collaboration Server can be configured to wor k in Secure Mode by configuring the Collaboration Server and the Collaboration Server Web Clie nt to work with SSL/TLS. In this mode, a SSL/TLS Certificate is installed on the MCU, setting the MCU Li stening Port to secured port 44[...]

RealPresence Coll aboration Server 800s A dministrator’s Guide G-2 Polycom, Inc. •S u p p o r t o f Extended Key Usage ( EKU ) for both: — Client Authentication — Server Au thentica tion The certificate template used by your CA server may nee d modification to meet the Collaboration Server requirements. Cer tificate Requirement s for Polyco[...]

Appendix G-Secure Communicatio n Mode Polycom, Inc. G-3 The Create Certificate Request dialog box is displayed. 2 Enter information in all the followin g fields: 3 Click Send Details . T able G-2 Create Ce rtificat e Request Field Description Country Name Enter any 2 lette r code for the country name. St ate or Province Enter the full name of the s[...]

RealPresence Coll aboration Server 800s A dministrator’s Guide G-4 Polycom, Inc. The Collaboration Server creates a New Certificate Request and returns it to the Create Certificate Request dialog box along with the information the user submitted. 4 Click Copy Request to copy the New Certificate Request to the workstation’s clipboard. 5 Connect [...]

Appendix G-Secure Communicatio n Mode Polycom, Inc. G-5 3 Click Paste C ertificate to paste the clipboard content into the Send Certificate dialog box. 4 Click th e Send Certificate button to send the certificate to the Collaboration Server. The MCU validates the certificate. — If the certificate is not valid, an error mess age is displayed. — [...]

RealPresence Coll aboration Server 800s A dministrator’s Guide G-6 Polycom, Inc. The Collaboration Server must be restar ted for modified flag settings to take effe ct. Enabling Secure Co mmunication Mode After the SSL/TLS Certifica te is installed, se cure communications are enabled by modifying the properties of the Management Network in the Ma[...]

Appendix G-Secure Communicatio n Mode Polycom, Inc. G-7 Securing an External Dat abase TLS 1.0 is used when securing communications between the Collaboration Server and an external dat abase. The certi ficate is inst alled on the da tabase server and t he Collaboratio n Server is the client. When the certificate is inst alled on the database serv e[...]

RealPresence Coll aboration Server 800s A dministrator’s Guide G-8 Polycom, Inc. Internal Collaborat ion Server database + External Database + Active Directory • Management Logins First authentication i s via the internal Co llaboration Server database. If it is not successful, authentication is via the Active Directory . • Conference Queries[...]

Appendix G-Secure Communicatio n Mode Polycom, Inc. G-9 Enabling Active Di rectory Integration To configure Directory Services: 1 On the Collaboration Server Menu , click Setup > Directory Services . The Directory Services - Configur ation dial og box is displayed. 2 Modify the following fiel ds. T able G-4 Directory Services - Configuration Fie[...]

RealPresence Coll aboration Server 800s A dministrator’s Guide G-10 Polycom, Inc. 3 Click the Role Mapping tab. The Directory Services - Role Mapping dialog box is dis played. Each of the Collaboration Server user types: Administrator , Administrator Read-Only, Auditor , Operator and Chairperson can be mapped to only one Active Directory Group or[...]

Polycom, Inc. H-1 Appendix H Restoring Default s and System Recovery The USB port of a RealPresence Collaboration Server 800s in secure mode can be used to: • Restore the RealPresence Co llaboration Server 800s to Factory Security De faults mode (https  http). •P e r f o r m a Comprehensive Restore to Factory Defaults •P e r f o r m a n Em[...]

RealPresence Coll aboration Server 800s A dministrator’s Guide H-2 Polycom, Inc. The Language Menu is displayed, offering a choice of several languages. 2 Click the documentation language of your choice. An End-User Licence Agreement for Polycom Software is displayed. 3 Read the agreement and click the Accept Agreement button. 4 In the Product Ty[...]

Appendix H-Restoring Defaul ts and System Recovery Polycom, Inc. H-3 5 In the Initial Setup Utility dialog box, click the Restore to Factory Security Defaults link. The Restore to Factory Security Defaults dialog box is disp layed. 6 Click OK. 7 Remove the USB key from the PC workstation. 8 Insert the USB key in any USB port of the RealPres ence Co[...]

RealPresence Coll aboration Server 800s A dministrator’s Guide H-4 Polycom, Inc. When the RealPresence Collaboration Server Web Client Login window is displayed, the system was successfu lly restored to the factory se curity mode. 11 Remove the USB key from the RealPresence Co llaboration Server 800s. Comprehensive Restore to Factory Default s Th[...]

Appendix H-Restoring Defaul ts and System Recovery Polycom, Inc. H-5 Comprehensive Restore to Fa ctory Default s Procedure Restoring the RealPresence Collaboration Server 800s to Factory Defau lts consists of the following procedur es: A Backup Configuration Files — These files will be used to re store the system in Procedure C . B Restore to Fac[...]

RealPresence Coll aboration Server 800s A dministrator’s Guide H-6 Polycom, Inc. The Language Menu is displayed, offering a choice of several languages. 2 Click the documentation language of your choice. An End-User Licence Agreement for Polycom Software is displayed. 3 Read the agreement and click the Accept Agreement button. 4 In the Product Ty[...]

Appendix H-Restoring Defaul ts and System Recovery Polycom, Inc. H-7 5 In the Initial Setup Utility window, click the Restore to Factory Defaults link. The Restore to Factory Security Defaults dialog box is disp layed. 6 Recommended: Click the Lan Confi guration check box and modify the following parameters in the utility’s dial og box using the [...]

RealPresence Coll aboration Server 800s A dministrator’s Guide H-8 Polycom, Inc. 7 Click OK. 8 Remove the USB key from the PC. 9 Insert the USB key in any USB port of the RealPr esence Collaboration Server 800s. 10 Turn off the RealPresence Collaboration Serv er 800s, then turn it On. 11 Start the RealPresence Collaboration Server Web Client appl[...]

Appendix H-Restoring Defaul ts and System Recovery Polycom, Inc. H-9 System Recovery Using the Recovery DVD Y ou can use the system recovery disk to re -inst all the RealPresence Collaboration Server 800s application in case of system crashes or server har d disk damage . Prep aration for System Recovery Before performing the recovery procedure it [...]

RealPresence Coll aboration Server 800s A dministrator’s Guide H-10 Polycom, Inc. The whole procedure may take 15 minutes. When the installation completes, the system reboots. When the system reboots the DVD is ejected. 8 Remove the DVD from the server and cl ose the DVD drive. Completing the System Configuration To complete the sy stem configura[...]

Polycom, Inc. I-1 Appendix I Setting the Collaboration Server for Integration Into Microsof t Environment Overview • The Polycom® Visual Communi cations offers high quality video and audi o multipoint conferencing by integrating the Polyco m network devices and endpoints into Microsoft® platforms. The Polycom® RealPresence® Collaboration Serv[...]

Polycom® RealPresence Collaboration Server 800s Administrator’ s Guide I-2 Polycom, Inc. Conferencing Entities Presence Conferencing entities (Meeting Rooms, Entry Queues and SIP Factorie s) can be registered with the SIP server (Lync server) enabling the addition of these conferen cing entities to the buddy list while dis playing their presence[...]

Appendix I-Setting the Collab oration Ser ver for Integration Into Microsoft Environment Polycom, Inc. I-3 Connecting to the Collaborati on Server in ICE Environment The dialing methods that can be used by an e ndpoint to connect to another endpoint depends on the ICE environment: Local, Remote or Federation. Figure I- 1 ICE Environment Local conne[...]

Polycom® RealPresence Collaboration Server 800s Administrator’ s Guide I-4 Polycom, Inc. * T o enable the Matched URI dialing in the federate d environment to be able to connect to the Collaboration Server SIP signaling domain , you must also configure the Office Communications Server/L ync Server . When federating a Lync Edge server with anothe[...]

Appendix I-Setting the Collab oration Ser ver for Integration Into Microsoft Environment Polycom, Inc. I-5 Collaboration Server Integration into the Microsof t L ync Server 2010 and L ync Server 2013 Environment s From Version 7.8, the The RMX interoperabilit y level with Lync 2013 is identical to Lync 2010. Lync 2013 is backward compa tib le with [...]

Polycom® RealPresence Collaboration Server 800s Administrator’ s Guide I-6 Polycom, Inc. Media Over TCP Media is automatically transmitted through TC P when UDP, the default transport protocol, is not available. Medi a over TCP is suppo rted using the Microsoft ICE environment. The media transport protocol type (UDP/TCP ) is displayed in the Par[...]

Appendix I-Setting the Collab oration Ser ver for Integration Into Microsoft Environment Polycom, Inc. I-7 Configuring the Collaboration Server for Microsof t Integration The Collaboration Server is int egrated in and Microsoft Lync Server environments by setting its Transport Type (in the SIP server configuration) to TLS and creating a certificate[...]

Polycom® RealPresence Collaboration Server 800s Administrator’ s Guide I-8 Polycom, Inc. 4 Click the DNS tab. 5 In the DNS field, select Specify to define the DNS parameters. 6 View or modify the following fields: T able 10 Management Network Properties – DNS Parameters Field Description MCU Host Name Enter th e name of the MCU on the network.[...]

Appendix I-Setting the Collab oration Ser ver for Integration Into Microsoft Environment Polycom, Inc. I-9 7 Click OK . Defining a SIP Network Se rvice in the Collaboration Server and Inst alling the Security Certificate Your RealPresence Collaborati on Server system should be in stalled according t o standard installation procedur es. For details,[...]

Polycom® RealPresence Collaboration Server 800s Administrator’ s Guide I-10 Polycom, Inc. Configuring the Collaboration Server IP Network Service To configure the Collaborat ion Server IP Network Service: 1 Using the Web browser, con nect to the Collaboration Server. 2 In the RealPresence Collaboration Server Management pane, expand the Rarely U[...]

Appendix I-Setting the Collab oration Ser ver for Integration Into Microsoft Environment Polycom, Inc. I-11 6 Click th e SIP Servers tab. 7 In the SIP Server, select Specify. 8 In the SIP Server Type, select Microsof t . 9 Enter the IP address of the Office Communica tions Server 2007 or Lync Server 2010 and the Server Domain Name as defined in the[...]

Polycom® RealPresence Collaboration Server 800s Administrator’ s Guide I-12 Polycom, Inc. CSR Method - Creati ng the Certificate 12 Click the Create Certificate button. The Create Certificate Request dialog box is displayed. 13 Enter infor mation in all the f ollowing fields: 14 Click Send Details . Ta b l e I - 1 Create Certificate Request Fiel[...]

Appendix I-Setting the Collab oration Ser ver for Integration Into Microsoft Environment Polycom, Inc. I-13 The Collaboration Server creates a New Certificate Request and ret urns it to the Create Certificate Request dialog box along with the information the user submitted. 15 Click Copy Request to copy the New Certificate Request to the workstatio[...]

Polycom® RealPresence Collaboration Server 800s Administrator’ s Guide I-14 Polycom, Inc. CSR Method - Sending the certificat e After you have received the certificate from the Certificate Authority: 19 Open the Certifi cate Authority e-m ail and Copy ( Ctrl + C ) the certificate i nformation from the Certificate Authority’s e-mai l to the cli[...]

Appendix I-Setting the Collab oration Ser ver for Integration Into Microsoft Environment Polycom, Inc. I-15 — If the certifica te matches the private key, and the task is completed, a confirmation message indicating that the certif icate was created successf ully is displayed. 26 If no additional conf igurat ion is required, rese t the Collaborat[...]

Polycom® RealPresence Collaboration Server 800s Administrator’ s Guide I-16 Polycom, Inc. 28 Click the Browse button. The Open dialog box appears, lett ing you select th e certif icate file(s) to send to the M CU. Depending on the method used when the ce rtificate file(s) were created, send the certificate fil e(s) to the Collaborat ion Server a[...]

Appendix I-Setting the Collab oration Ser ver for Integration Into Microsoft Environment Polycom, Inc. I-17 33 In the Reset Confirmation di a l o g b o x , c l i c k No to modify the required syst em flags before resetting the MCU, or click Yes if the flag was already set . Collaboration Server Syst em Flag Configuration Enabling the Micros of t En[...]

Polycom® RealPresence Collaboration Server 800s Administrator’ s Guide I-18 Polycom, Inc. In some configurations, the following flags may r equire modifications when MS_ENVIRONMENT f lag is set to YES: Setting the audio protoc ol for the Microsof t C lient running on a single core PC By default, Lync Clients are connected to conferences using th[...]

Appendix I-Setting the Collab oration Ser ver for Integration Into Microsoft Environment Polycom, Inc. I-19 Controlling Resource Allocations for L ync Clients Using the RTV V ideo Protocol The number of resources used by the system to connect a Lync client with RTV is determined accordi ng to the conference line rate and the Maximum video resolutio[...]

Polycom® RealPresence Collaboration Server 800s Administrator’ s Guide I-20 Polycom, Inc. The following table describes the number of allocated video resources for each video resolution when using the RTV protocol. CIF > 600 kbps CIF CIF CIF 250 kbps - 600 kbps CIF CIF CIF 180 kbps - 249 kbps CIF CIF CIF 64 kbps - 179 kbps QCIF QCIF QCIF QCIF[...]

Appendix I-Setting the Collab oration Ser ver for Integration Into Microsoft Environment Polycom, Inc. I-21 HD Frame Rate Flag Settings using the RTV Video Protocol The system flag MAX_ALLOWED_RTV_H D_FRAME_RATE defines the threshold Frame Rate (fps) in which RTV Video Protocol initiates HD resolutions. Flag values are a s follows: •D e f a u l t[...]

Polycom® RealPresence Collaboration Server 800s Administrator’ s Guide I-22 Polycom, Inc. Adding Presence to Conferen cing Entities in the Buddy List Registration of conferencing en tities (Meeting Rooms, Entry Qu eues and SIP Factories) with the SIP server adds these conferencing e ntities to the buddy list with their presence. It enables the L[...]

Appendix I-Setting the Collab oration Ser ver for Integration Into Microsoft Environment Polycom, Inc. I-23 •I n Multiple Networks configuration, an IP Network Service that is enabled for registration in a Conference Profile cannot be deleted. Enabling the Registration of the Conferencing Entities The creation of the various conferencing entiti e[...]

Polycom® RealPresence Collaboration Server 800s Administrator’ s Guide I-24 Polycom, Inc. 3 In the New User wizard, defi ne the fo llowing parameters: 4 Click Next . 5 Enter the pass word that complies with th e Active Directory conventions and confirm the password. 6 Select the options: User cannot change password and Password never expires . C[...]

Appendix I-Setting the Collab oration Ser ver for Integration Into Microsoft Environment Polycom, Inc. I-25 Enabling the Conferencing Entity User Account for Lync Server The new Conferencing Entity user must be en abled for registration with the Lync Server. To enable the Confer encing Entity User Account for Lync Server: 1 On the computer running [...]

Polycom® RealPresence Collaboration Server 800s Administrator’ s Guide I-26 Polycom, Inc. — In Assign users to a pool field, select the required pool. — In the Generate user SIP URI , define the SIP URI of the conferencing entity using one of the following methods: • Select the Specify a SIP URI option and enter the conferencing entity use[...]

Appendix I-Setting the Collab oration Ser ver for Integration Into Microsoft Environment Polycom, Inc. I-27 Registration can be enabled in the New Profile - Network Services dialog box: V erifying the Collaborat ion Server Conferencing Entity Routing Name and Profile Collaboration Server conferencing entity can be dialed directly from the buddy lis[...]

Polycom® RealPresence Collaboration Server 800s Administrator’ s Guide I-28 Polycom, Inc. • To ensure that the Collaboration Server mee ting room or conferencing entity is properly configured for re gistration the following para meters must be defined: — The user name on the conferencing entity in Active Directory account must be identical t[...]

Appendix I-Setting the Collab oration Ser ver for Integration Into Microsoft Environment Polycom, Inc. I-29 • Partiall y Registered - This sta tus is available only in Multiple Netw orks configuration, when the conferencing entity failed to regist er to all the required Network Services (if more than one Network Service was selected for Registrat[...]

Polycom® RealPresence Collaboration Server 800s Administrator’ s Guide I-30 Polycom, Inc. Conferencing Entity Properties Registration status is reflected in the Properties - Network Services dialog box: Figure I- 6 Ongoing conference Properties - Network Services - SIP Registra tion Figure I- 7 Meeting Room Pro perties - Network Services - SIP R[...]

Appendix I-Setting the Collab oration Ser ver for Integration Into Microsoft Environment Polycom, Inc. I-31 Collaboration Server Configur ation for CAC Implement ation Enabling CAC Implement ation CAC is enabled by manually ad ding the flags to the system Configuration and setting their values as follows: • To enable the Call Admission Control im[...]

Polycom® RealPresence Collaboration Server 800s Administrator’ s Guide I-32 Polycom, Inc. For example, if a participant with a line rate of 900Kbps connects to the conference to which all other participants are connected at a line rate of 1024kbps, the line rate of all particip ants will decrease to 900Kbps. When this particip ant disconnects, t[...]

Appendix I-Setting the Collab oration Ser ver for Integration Into Microsoft Environment Polycom, Inc. I-33 Connecting a Collaboration Server Me eting Room to a Microsof t A V -MCU Conference Microsoft Lync users can connect an Collabor ation Serve r Meeting Room to a conference running on the Microsoft A/V MCU. This allows Collaboration Server Lyn[...]

Polycom® RealPresence Collaboration Server 800s Administrator’ s Guide I-34 Polycom, Inc. Configuring the Collaboration Server for Federated (ICE) Dialing The Collaboration Server Default IP Network Service must be configure d to wor k with th e Office Communication Server/Lync Server as th e SIP Server and the Collaboration Server user defined [...]

Appendix I-Setting the Collab oration Ser ver for Integration Into Microsoft Environment Polycom, Inc. I-35 7 Click th e SIP Advanced tab. 8 In the ICE Enviro nment field, selec t MS (for Microsoft ICE implementation) to enable the ICE integration. This field is di sabled if the Co llaboration Server is running in MPM Card Configuration Mode . 9 In[...]

Polycom® RealPresence Collaboration Server 800s Administrator’ s Guide I-36 Polycom, Inc. Monitoring the Connection to the STUN and Relay Servers in the ICE Environment 1 In the Collaboration Server Web browser , in the Collaboration Server Management pane, click Signaling Monitor . 2 In the Signaling Monitor pane, click the IP Network Service e[...]

Appendix I-Setting the Collab oration Ser ver for Integration Into Microsoft Environment Polycom, Inc. I-37 2 Click th e Channel Status - Ad vanced tab. The following connection information is displayed: Ta b l e I - 8 Participant Properties - IC E Connection Parameters Field Description Collaboration Server IP Address The local IP add ress and por[...]

Polycom® RealPresence Collaboration Server 800s Administrator’ s Guide I-38 Polycom, Inc. For detailed des cription of ICE Active alarms, s ee " ICE Active Alarms” on page I-40 . ICE Participant IP Address The IP address and the Port number of the en dpoint used to pass through the media. Th is information changes according to the ICE con[...]

Appendix I-Setting the Collab oration Ser ver for Integration Into Microsoft Environment Polycom, Inc. I-39 Active Alarms and T roubleshooting Active Alarms The following active alarms may be di splayed in the Collaboration Server System Alerts pane when the Collaboration Server is configured for integration in the OCS environment: Ta b l e I - 9 N[...]

Polycom® RealPresence Collaboration Server 800s Administrator’ s Guide I-40 Polycom, Inc. ICE Active Alarms When ICE environment is enabled in the Collab oration Server, failure to communicate with a required component tr iggers the display of an Active Alarm in the System Alerts pane. The following table lists these active alarms: SIP TLS: Cert[...]

Appendix I-Setting the Collab oration Ser ver for Integration Into Microsoft Environment Polycom, Inc. I-41 T roubleshooting • At the end of the installation and configurat ion process, to test the solution and the integration with the OCS, create an ongoing conference with two participants, one dial- in and one dial-out and connect them to the c[...]

Polycom® RealPresence Collaboration Server 800s Administrator’ s Guide I-42 Polycom, Inc. • The communication between the OCS and the Collabor ation Server can be checked in the Logger files: — SIP 401/407 reject messages indicate that the Collaboration Server is not configured as Trusted in the OCS and must be config ured accordingly. — S[...]

Polycom, Inc. J-1 Appendix J SIP RFC Support T able J-1 SIP RFC Support in RealPresence Collaboration Server (RMX) Systems SIP RFC Description Note 1321 MD5 2032 RTP Payload for H.261 2205 RSVP 2327 Session Description Protocol (SDP) 2429 RTP Payload for H.263+ 2833 RTP Payload for DTMF 2617 HTTP Authentication 2976 SIP Info Method 3261 SIP 3264 Of[...]

RealPresence Collaboration Ser ver (RMX) 1500/2000/4000 Administrator’ s Guide for Ma ximum Security E nvironments J-2 Polycom, Inc. 4568 SDP Security Descriptions 4573 H.224 RTP Payload (FECC) 4574 SDP Label Attribute 4582 Binary Floor Control Protocol (BFCP) 4583 SDP for BFCP 4796 SDP Content Attribute 5168 XML Schema for Media Control (Fast Up[...]