Polycom Version 8.4 manual

V ersion 8.4 | June 2014 | 3725-74600-020 Administrator Guide Polycom ® RealPresence ® Collaboration Server 800s, V irtual Edition[...]

2 Copyright © 2014, Polycom, Inc. All ri ghts reserved. No part of this document may be reproduced, translated into another language or fo rmat, or transmitted in any form or by any me ans, electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. 6001 America Center Drive San Jose, CA 95002 USA Polycom®, [...]

Polycom, Inc. i Content s Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 About the Polycom® RealPr esence® Collaborati on Server 800s and Polycom® RealPr esence® Collaboration Server, Virtual Edition Admi nistrat or’s Guide . . . . . . . . . . . . . . . . . . . . [...]

RealPresence Collaboration Serve r 80 0s, Virtual Edition - V ersion 8.4 Polycom, Inc. ii Deleting a Conference Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Defining New Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

RealPresence Collaboration Serve r 80 0s, Virtual Edition - V ersion 8.4 Polycom, Inc. iii Default Minimum Threshold Line Rates and Re sour ce Usage Summary . . . . . . . . . . . . . 91 Resolution Configuration for CP Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92 Modifying the Resolution Configuration . . [...]

RealPresence Collaboration Serve r 80 0s, Virtual Edition - V ersion 8.4 Polycom, Inc. iv H.264 Content Sharing Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108 Guidelines for Sharing Content Usi ng H.264 HD . . . . . . . . . . . . . . . . . . . . . . . . . . . 108 Content Sharing Related Issues . . . . . .[...]

RealPresence Collaboration Serve r 80 0s, Virtual Edition - V ersion 8.4 Polycom, Inc. v Setting Conferences for Teleprese nce Mode (AVC CP) . . . . . . . . . . . . . . . . . . 136 Collaboration Server Tele presence Mode Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136 System Level . . . . . . . . . . . . . . . . . . . . .[...]

RealPresence Collaboration Serve r 80 0s, Virtual Edition - V ersion 8.4 Polycom, Inc. vi Customized Polling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 61 Packet Loss Compensation (L PR and DBA) AVC CP C onferences . . . . . . . . . . . . . . . . . . . 162 Packet Loss . . . . . . . . [...]

RealPresence Collaboration Serve r 80 0s, Virtual Edition - V ersion 8.4 Polycom, Inc. vii Basic Cascading . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187 Basic Cascading using IP Cascaded Link . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187 Dialing [...]

RealPresence Collaboration Serve r 80 0s, Virtual Edition - V ersion 8.4 Polycom, Inc. viii Participant Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211 Managing Groups in the Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211 Managin[...]

RealPresence Collaboration Serve r 80 0s, Virtual Edition - V ersion 8.4 Polycom, Inc. ix Creating a New Reserv ation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240 Managing Reservations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 6 Gui[...]

RealPresence Collaboration Serve r 80 0s, Virtual Edition - V ersion 8.4 Polycom, Inc. x Exporting All Conference Templates from an MCU . . . . . . . . . . . . . . . . . . . . . . . . . 283 Exporting Selected Co nference Templa tes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 285 Importing Conference Templates . . . . . . . . . . .[...]

RealPresence Collaboration Serve r 80 0s, Virtual Edition - V ersion 8.4 Polycom, Inc. xi Managing the Recording Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 345 Recording Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 345 Using [...]

RealPresence Collaboration Serve r 80 0s, Virtual Edition - V ersion 8.4 Polycom, Inc. xii Using IPv6 Networking Addresses for Collabor ation Server Internal and External Entities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 388 Collaboration Server Internal Addresses . . . . . . . . [...]

RealPresence Collaboration Serve r 80 0s, Virtual Edition - V ersion 8.4 Polycom, Inc. xiii Adding Languages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 411 Uploading a Message File to the Collaboration Server . . . . . . . . . . . . . . . . . . . . . . . . . . 412 Defining a New[...]

RealPresence Collaboration Serve r 80 0s, Virtual Edition - V ersion 8.4 Polycom, Inc. xiv Multi-part CDR File display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 459 Refreshing the CDR List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 460 Retrieving an[...]

RealPresence Collaboration Serve r 80 0s, Virtual Edition - V ersion 8.4 Polycom, Inc. xv RMX Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 494 Altering the clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

RealPresence Collaboration Serve r 80 0s, Virtual Edition - V ersion 8.4 Polycom, Inc. xvi Replacing the Aud ible Alarm Fi le . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 522 Multilingual Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 523 Custo[...]

RealPresence Collaboration Serve r 80 0s, Virtual Edition - V ersion 8.4 Polycom, Inc. xvii Upgrading or Downgradin g the Polycom ® RealPrese nce® Collabor ation Server 800s and Polycom® RealPr esence® Collabo ration Server Virtual Edition . . . . . 572 System Configuration Flags . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

RealPresence Collaboration Serve r 80 0s, Virtual Edition - V ersion 8.4 Polycom, Inc. xviii Ad Hoc Conferencing with Authentication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 685 Entry Queue Level - Conference Initiation Validation with an External Database Application . . . . . . . . . . . . . . . . . . . . . . [...]

RealPresence Collaboration Serve r 80 0s, Virtual Edition - V ersion 8.4 Polycom, Inc. xix Setting the Static Route & Trusted Host fo r Collaboration Server in the Load Balancer Server (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 717 Configuring the Collaboration Server System . . . . . . . . . [...]

RealPresence Collaboration Serve r 80 0s, Virtual Edition - V ersion 8.4 Polycom, Inc. xx Monitoring the Participant connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 762 Adding Presence to Conferencing Entities in the Budd y Li st . . . . . . . . . . . . . . . . . . . . . . . . 764 Guidelines . . . . . . . . . . . . [...]

RealPresence Collaboration Serve r 80 0s, Virtual Edition - V ersion 8.4 Polycom, Inc. xxi Monitoring Participant Pro perties - Channel Stat us - Advanced Tab . . . . . . . . . . . . 792 Deployment Architecture 1 - Collaborat ion Server Ho sted . . . . . . . . . . . . . . . . . . . . . . . . . . 793 Look and Feel . . . . . . . . . . . . . . . . . .[...]

RealPresence Collaboration Serve r 80 0s, Virtual Edition - V ersion 8.4 Polycom, Inc. xxii Cisco Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 826 CUCM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 2[...]

RealPresence Collaboration Serve r 80 0s, Virtual Edition - V ersion 8.4 Polycom, Inc. xxiii Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 860 CTS Participants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8[...]

Polycom®, Inc. 1 Overview About the Polycom® RealPresence® Collaboration Server 800s and Poly com® RealPresence® Collaboration Server , V irtual Edition Administrator ’ s Guide The Polycom® RealPresence® Collabor a tion Server 800s and Polycom® RealPr esence® Collaboration Server , Vi rtual Edition Administrator ’s Guide provides instr[...]

Overview Polycom®, Inc. 2 Who Should Read This Guide? System administrators and network eng ineers should read this guide to learn how to properly set up Polycom Collabora tion Server systems. T his guide describes ad ministration-le vel tasks. For detaile d description of first time installation and configuration, descriptio n of the Collaboratio[...]

Overview Polycom®, Inc. 3 About the Polycom® RealPresence® Collaboration Server 800s and Poly com® RealPresence® Collaboration Server , V irtual Edition Administrator ’ s Guide System The Polycom® RealPresence® Collaboration Server 800s and Polycom® RealPresen ce® Collaboration Server Virtual Edition are high per formance, scalab le , IP[...]

Overview Polycom®, Inc. 4 The RealPresence Collabora tion Server 800s / Vi rtual Edition pr ovide multipoint voice and video conferencin g. The RealPresence Collabora tion Server 800s / Vi rtual Edition unit can be contro lled via the LA N, by the Collaboration Server W eb Client application, using Intern et Explorer installed on the user ’s wor[...]

Overview Polycom®, Inc. 5 .Net Framework 2.0 SP1 o r above is required and in stalled automatically . Inte rnet Expl orer must be enabled to allow running Signed ActiveX. If ActiveX installation is blocked, see the ActiveX Bypass . Collaboration Server Web Client does not support larger Windows text or fon t sizes. It is recommended to set the tex[...]

Overview Polycom®, Inc. 6 For Windows 7™ Security Settings, see the Polycom® RealPresence Colla boration Server 800s / Virt ual Edition Getting S tarted Guide , Windows 7™ Security Se ttings . For Internet Explorer 8 configuration, see the Polycom® RealPresence Collaboratio n Server 800s / V irtual Edition Getting S tarted Guide , Windows 7?[...]

Polycom®, Inc. 7 Conferencing Modes Overview The MCU system of fers the following types of confer ences (Conferencing Modes), b ased on the video protocol an d the video display du ring the co nference: ● A VC-based Conferencing - CP Only ( Video T ranscoding) ● SVC-based Conferencing (Media Relay) - SVC Only ● Mixed A VC and SVC Conferencin[...]

Conferencing Modes Overview Polycom®, Inc. 8 Participants do not see them selves in the video layou t. By Default, the speaker is shown in the top left layout cell in symmetric layouts, in the larger cell in asymmetr ic layouts, or in full screen. The speaker sees the previous speakers ( their number dep ends on the number of ce lls on the speaker[...]

Conferencing Modes Overview Polycom®, Inc. 9 CP conferencing is defined in the Confere nce profile by setting the following main features: ● Setting the Conferencing Mode to CP only ● Conference Line Rate ● Vide o Layout Video Protocol Support in CP Conferences The video protocol selecte d by the system determines the video compression st an[...]

Conferencing Modes Overview Polycom®, Inc. 10  H.261 CIF/QCIF – Supported in Continuous Pre sence (CP) conferences at resolutions of 288 x 352 pixels (CIF) and 144 x 1 76 pixels (QCIF). Both resolutions are supporte d at frame rates of up to 30 frames per second.  H.263 4CIF - A high video resolution available to H.263 end points that do n[...]

Conferencing Modes Overview Polycom®, Inc. 11 ● T elepresence Mode (CP Conferences only) - enable s the connection of numerous high defin ition telepresence rooms and of different models (such as TPX and RPX) into one conference maint a ining the teleprese nce experien ce. This mode is enable d by a special license . ● TIP Support (CP Conferen[...]

Conferencing Modes Overview Polycom®, Inc. 12 SVC video streams an d Layouts - The video streams displayed in the conferen ce layout on each endpoin t is obtained from the diff erent streams received from each of the e ndpoint s displayed in the layout. Depending on the size of th e video cell in the configured la yout, the end point requests the [...]

Conferencing Modes Overview Polycom®, Inc. 13 Advant ages of SVC Conferencing SVC increases the scalabilit y of video networks and enables mass desktop video deployments. Some of the advantages of SVC confer encing are: ● Offers high-resolution video conf erencing with low end-to-end latenc y , improved error resiliency and higher system capacit[...]

Conferencing Modes Overview Polycom®, Inc. 14 ● When a RealPresence DMA system is part of the so lution, the DMA is used as the SIP proxy and the SVC endpoint subscribes to the Re alPresence DMA system for call control. If a RealPr esence DMA system is not pa rt of the solution, the SVC endpoint dial dir e ctly to the Collaboratio n Server using[...]

Conferencing Modes Overview Polycom®, Inc. 15 192 - 256 Base Profile 180p 30fps 48 128 - 192 Base Profile 180p 15fps 48 SVC Conferencing - Maximum Sup porte d Resolutions per Simulcas t Stream Conferen ce Line Rate (kbps) Profile Maximum Resolution Max. Frame Rate (fp s) Audio Rate (kbp s)[...]

Conferencing Modes Overview Polycom®, Inc. 16 Mixed CP and SVC Conferencing In a mixed CP (A VC) and SVC conference, A VC-ba sed end points and SVC-enable d endpoints can be supported in the same conference . In a mixed CP (A VC) and SVC conference, SVC end points transmit multiple r e solutions and temporal la yers to the Collaboration Server lik[...]

Conferencing Modes Overview Polycom®, Inc. 17 layout to the participant. In the displaye d example, the Collaboration Ser v er creates dif ferent video layout s for each A VC endpoint. MCU Resource Cap acities for Mixed CP and SVC Conferences In a mixed CP and SVC conference, vide o resources are allocated according to the MCU typ e and the transl[...]

Conferencing Modes Overview Polycom®, Inc. 18 with HD endpoint s assigned, can have 60 or 120 port s allocated depending on the server configuration. When an SVC endpoint joins th e conference, th e conference be comes an actu al mixed confer ence and the resource allocations are divided between the A VC and SVC endpoint s. The Resource Report wil[...]

Polycom®, Inc. 19 Using Conference Profiles Conference Pr ofiles include conference parameter s such as Conferencing Mode, conferen ce line rate, video and content sharing re solutions and settings, video layout, encryption, Lost Packet Re covery (LPR), etc. Profiles eliminate the need to defin e these para meter s for each new conference created [...]

Using Conference Profiles Polycom®, Inc. 20 Conferencing Cap abilities in the V arious Conferencing Modes The following table summarizes the conferencing capabilities and options available in the different Conferencin g Modes. Conferencing Capabilities in the Different Conferencing Modes Feature CP Only Mixed CP & SVC SVC Only Conferen ce T yp[...]

Using Conference Profiles Polycom®, Inc. 21 * Entry Queue & Destination Conference must have the same profile (i.e. SVC only to SVC only , Mixed CP and SVC to Mixed CP and SVC) ** Only Basi c Cascading is a vailable *** For A VC, th e LPR error resiliency is used, however for SVC endpoint s, new error resili ency methods are used . ‡. Conten[...]

Using Conference Profiles Polycom®, Inc. 22 Default Profile Settings in SVC Only Conferencin g Mode The Collaboration Server is shipp ed with a default Conference Profile for SVC Only conf erences which allows users to immedia tely start standard ongoing SVC Only confe rences. These ar e also the default settings when creating a new Profile. The d[...]

Using Conference Profiles Polycom®, Inc. 23 Default Profile Settings in a Mi xed CP and SVC Conferencing Mode The Collaboratio n Server is shipped with a default Conference Profile (CP and SVC) for mixed CP and SVC conferences which enables users to immed iately start a stand ard ongoing mixed CP and SVC conference. These are also the default sett[...]

Using Conference Profiles Polycom®, Inc. 24 This Profile is automatically assigned to the following co nferencing entities: Enable FECC Enabled Video Quality Sharpness Maximum Resolution Auto Content Settings Graphics Content Protocol H.264 Cascade and SVC Optimized (o nly) Presentation Mode Disabled Same Layout Enabled Lecturer View Switching Dis[...]

Using Conference Profiles Polycom®, Inc. 25 V iewing the List of Conference Profiles Existing Conference Profiles are listed in the Confer ence Profiles list pan e. T o list Conference Profiles: 1 In the RMX Management pan e , expand the Rarely Used list. 2 In the RMX Management pane, Click the Confer ence Profiles button. The C onference Profiles[...]

Using Conference Profiles Polycom®, Inc. 26 Profiles T oolbar The Profile toolbar provides quick access to the Profile functions: Modifying an Existing Profile Y ou can modify any of the Profile’ s parameters but you cannot r ename the Profile. T o modify the Profile properties: 1 In the Conference Profiles List , double -click the Profile icon [...]

Using Conference Profiles Polycom®, Inc. 27 Deleting a Conference Profile Y ou can delete Profiles from the Profiles list. T o delete a Conference Profile: 1 List the Prof ile that are currently defin ed in the s ystem. For de tails, see Viewing the List of Conference Pr ofiles . 2 In the Conference Profiles list, select the Conference Profile you[...]

Using Conference Profiles Polycom®, Inc. 28 5 Select the appropriate Confere n cing Mode : CP , SVC Only or CP and SVC. The New Profile tabs and op tions change according to the selected Conferencing Mode and only supported options are available for selection. 6 Define the Profile par ameters as described in:  Defining A VC CP Conferencing Prof[...]

Using Conference Profiles Polycom®, Inc. 29 The Conference Profile - Export dialog bo x is displayed. 3 In the Export Path field, click Browse to navigat e to the location of the desired path wher e you want to save the exported file. 4 In the Profiles file name field, type the file name p refix. The file name suf fix ( _confProfiles.xml ) is pred[...]

Using Conference Profiles Polycom®, Inc. 30 The Conference Profile - Export dialog bo x is displayed. 4 In the Export Path field, click Browse to navigat e to the location of the desired path wher e you want to save the exported file. 5 In the Profiles file name field, type the file name prefix. The file na me suff ix ( _confProfiles.xml ) is pred[...]

Using Conference Profiles Polycom®, Inc. 31 2 In the Conference Profiles List toolbar , click the Import Conference Profiles button or right-click the Confer ence Pr ofiles p ane, and then click Import Conference Profiles . The Conference Profile - Import dialog box is displayed. 3 In the Import Path field, click Browse to navigate to the path and[...]

Polycom®, Inc. 32 Defining A VC-Based Conference Profiles A VC-based Conference Profile options dif fer according to the selected C onferencing Mode. T o facilitate the definition process of a new Pr ofile, the system displays default values for each p a rameter so you need o nly to modify the required settings. Defining A VC CP Conferencing Profi[...]

Defining A VC-Based Conference Profiles Polycom®, Inc. 33 2 In the Conference Profiles p ane, click the New Profile button. The New Profile – General dialog box opens. 3 Define the Profile name and, if require d , the Profile General pa rameters: New A VC CP Profile - General Parameters Field/Option D escription Display Name Enter a un ique Prof[...]

Defining A VC-Based Conference Profiles Polycom®, Inc. 34 Line Rate Select the conference bit rate. The line rate represents th e combined vid eo, audio and Content ra te . The default setting is 3 84 Kbps. Note: This field is displayed in all tabs. Conferencing Mode Select the required Conferenci ng Mode. Th e selection affects the available tabs[...]

Defining A VC-Based Conference Profiles Polycom®, Inc. 35 4 Click the Advanced ta b. The New Profile – Advanced dialo g box opens. 5 Define the following parameters: New A VC CP Profile - Advanced Parameters Field/Option Des cription Encryption Select the Encryption option for the conference: •E n c r y p t A l l - Encryption is enabled for th[...]

Defining A VC-Based Conference Profiles Polycom®, Inc. 36 Auto T erminate When selected (default), the conference automatically ends when the termination conditions are me t: • Before First Joins — No participant has connected to a conference during the n minutes after it started. Default idle time is 10 minutes. • At the End - Af ter Last Q[...]

Defining A VC-Based Conference Profiles Polycom®, Inc. 37 6 For CP Conferences only: Click the Gathering Settings tab. 7 Optional. Define the following fields if th e conference is not launched by the Polycom Conferencing Add-in for Microsoft Outlook : MS A V MCU Cascade Mode This enables you to set Cascade Mode as eithe r Resource Optimized or Vi[...]

Defining A VC-Based Conference Profiles Polycom®, Inc. 38 For more information see Auto Scan and Custo mized Polling in Video Layout (CP Confer ences Only) . 8 Click the Video Quality tab. The New Profile – Vi deo Quality dialog box opens. 9 Define the following parameters: • If the conference is launched by th e Polycom Conferen cing Add-in f[...]

Defining A VC-Based Conference Profiles Polycom®, Inc. 39 New A VC CP Profile - Video Quality Parameters Field/Option D escription People V ideo Definition Video Quality Sharpness is the only sup ported content format that supports higher vi deo resolutions. Depending on the amount of movement cont ained in the conference video, select either: •[...]

Defining A VC-Based Conference Profiles Polycom®, Inc. 40 Multiple Content Resolutions Click this check box to enable the Multiple Content Resolution s mode, in which content is shared in multiple streams, one for each video protocol: H.263 and H.264. This allows endpoints with different protocols to connect and disconnect without having to restar[...]

Defining A VC-Based Conference Profiles Polycom®, Inc. 41 10 Click the Video Sett ings ta b. The New Profile - V ideo Settings dialog box ope ns. Content Resolution Select the Content Resolu tion and frame rate according to the selected Content Sharing Mode (Highest common Conte nt or Multiple Resolution Contents) and the video protocol. For more [...]

Defining A VC-Based Conference Profiles Polycom®, Inc. 42 11 Define the video display mode and layout using the following p a rameters: New A VC CP Profile - Video Settings Parameters Field/Option D escription Presentation Mode (CP only) Select this option to activate the Presentation Mode. In this mode, when the current speaker speaks for a pred [...]

Defining A VC-Based Conference Profiles Polycom®, Inc. 43 Auto Scan Interval(s) (CP only) Select the time interval, 5 - 300 seconds, that Auto Scan uses to cycle the display of participant s that are not in the conf erence layout in the selected cell. Auto Scan is often used in conjunction with Customized Poll ing which allows the cyclic display t[...]

Defining A VC-Based Conference Profiles Polycom®, Inc. 44 In layout 2+8, the two cen tral windows display the last two speakers in t he conference: the current speaker and the “previous” speaker . T o minimize the changes in the layout, when a new speaker is identified the “previous” speaker is repla ced by the new speaker while the cu rre[...]

Defining A VC-Based Conference Profiles Polycom®, Inc. 45 12 T o select t he Vide o Layout for the conference, click the requir ed number of windows from the layouts b ar and then select the windows array . The selected layou t is displayed in the Video Layout pan e. 13 Click the Audio Settings tab. The Collaborati on Server supports the VUI addit[...]

Defining A VC-Based Conference Profiles Polycom®, Inc. 46 The New Profile - Au dio Settings dialog box opens. 14 Define the following parameters:[...]

Defining A VC-Based Conference Profiles Polycom®, Inc. 47 New A VC CP Profile - Audio Settings Parameters Field/Option D escription Mute participant except lecturer When the Mute Participants Except Lecturer option is enabled, the au dio of all participants in the conference except fo r the lecturer can be automatically muted upon connection to th[...]

Defining A VC-Based Conference Profiles Polycom®, Inc. 48 15 Click the Skins tab to modify the backgr ound and frames. The New Profile - Skins dialog box opens. 16 Select one of the Skin options.[...]

Defining A VC-Based Conference Profiles Polycom®, Inc. 49 17 Click the IVR ta b. The New Profile - IVR dialo g box opens. 18 If required, set the fo llowing par ameters: New A VC CP Profile - IVR Parameters Field/Option D escription Conferen ce IVR Service The default confer ence IVR Service is select ed . Y ou can select another confere nce IVR S[...]

Defining A VC-Based Conference Profiles Polycom®, Inc. 50 19 Optional . Click the Recording t ab to enable conference recording with Polycom RSS 2000/400 0 . The New Profile - Recording di alog box opens. T erminate conference after chairperson leaves Select this check box to automatical ly terminate the conference after the chairperson leaves. Wh[...]

Defining A VC-Based Conference Profiles Polycom®, Inc. 51 20 Define the following parameters: New A VC CP Profile - Recording Parameters Parameter Descriptio n Enable Recording Select this check box to ena ble the Recording of the conference. If no Recording Links are found, an erro r message is displayed. Recording Link Select the Recording Link [...]

Defining A VC-Based Conference Profiles Polycom®, Inc. 52 21 Click the Site Names ta b. The New Profile - Site Names dialog box opens. Using the Site Name dialog box, you can control th e display of the site names by defining the font, size, color , background colo r and transpa r ency and position within the Video Window . For a detailed descript[...]

Defining A VC-Based Conference Profiles Polycom®, Inc. 53 Font Size Click the arrows to adjust the font size (in points) for the display of Site Names. Choose a Font Size that i s suitable for viewing at the con ference’s video resolution. For example, if the resolution is CIF , a larger Font Size should be selected for easier viewing. Range: 9 [...]

Defining A VC-Based Conference Profiles Polycom®, Inc. 54 Display Position Sele ct the pre-set position for the display of the Site (endpoint) Names. Selection Site Names Position LeftT op (Default) To p RightT op LeftMiddle RightMiddl e New A VC CP Profile - Site Names Parameters Field Description[...]

Defining A VC-Based Conference Profiles Polycom®, Inc. 55 Display Position (cont.) Lef tBottom Bottom RightBottom New A VC CP Profile - Site Names Parameters Field Description[...]

Defining A VC-Based Conference Profiles Polycom®, Inc. 56 23 Click the Message Overlay tab. The New Profile - Mes sage Overlay dialog box opens. Message Overlay enables you to send text messages to all p articipants du ring ongoing Continuous Presence conf erences. The text message is seen as pa rt of the in the particip ant’s video layout on th[...]

Defining A VC-Based Conference Profiles Polycom®, Inc. 57 24 Define the following fields: New A VC CP Profile - Message Overlay Parameters Field Descrip tion Enable This option is di sabled by defau lt. Sele ct this check box to enable Message Overla y or clear it to disable it. Content Enter the message text. The message text can be up to 50 Chin[...]

Defining A VC-Based Conference Profiles Polycom®, Inc. 58 As the fields are modified the Preview cha nge s to show the effect of the changes. For example: Display S peed Select whether the text message disp lay is static or moving across the screen, the speed in which the text message moves: St atic, Slow, Fast Default: Slow New A VC CP Profile - [...]

Defining A VC-Based Conference Profiles Polycom®, Inc. 59 25 Click the Network Services tab. The New Profile - Network Ser vices dialog box opens. Registration of conferencing entities such as ongoing conferences, Meeting Rooms, Entry Queuesand SIP Factories with SIP serv ers is done pe r conferencing entity . Th is allows better control on the nu[...]

Defining A VC-Based Conference Profiles Polycom®, Inc. 60 SIP Registration T o register the conferencing entity to which this profile is assigned w ith the SIP Server of the selected Network Service, cl ick the check box of that Network Service in this column. When SIP registration is not enabled in the confer ence profile, the Col laboration Serv[...]

Defining A VC-Based Conference Profiles Polycom®, Inc. 61 27 Click the Layout Indications tab . The Layout Ind i cations dialog is disp layed. The Layout Indications are displaye d in the conference video layout as an icon group that inclu des:  Recording  Audio Participant s  Network Quality[...]

Defining A VC-Based Conference Profiles Polycom®, Inc. 62 28 Modify the following paramete rs to configure the di splay , position, and duration of the indication icons. 29 Click OK to complete the Profile definition. A new Profile is created and added to the Conference Profiles list. The Layout Indications tab is only displaye d if either A VC-CP[...]

Defining A VC-Based Conference Profiles Polycom®, Inc. 63 Additional Information for Setting CP Profiles This section includes det a iled explanat ion of various CP Profile settings: ● Gathering Phase ● Overlay La youts ● Site Names Definition ● Sending T ext Messages During a Conference Using Message Overlay ● Selecting the Chinese Font[...]

Defining A VC-Based Conference Profiles Polycom®, Inc. 64 During the Gathering Phase, the audio of all participant s can be heard, and the video of active speake rs is displayed in the video windo ws as they begin talking. All connected par t icipant s are kept informed about the current conference status including names of connected particip ants[...]

Defining A VC-Based Conference Profiles Polycom®, Inc. 65 ● Content can be se nt during the Gathering Phase. The content is displayed in the large video window of the particip ant’s layo ut while the Gather ing slide is displayed in a smaller video window in the layout. ● Gathering is not supported in Casca ding Conferences. Gathering Phase [...]

Defining A VC-Based Conference Profiles Polycom®, Inc. 66 Enabling the Gather ing Phase Display The Gathering Phase is enabled for per confer ence in the Conference Profile. The profile also includ es the dial-in numbers and the optional additional information to displa y on the slide. Conference s that are configured to include a Gathering Phase [...]

Defining A VC-Based Conference Profiles Polycom®, Inc. 67 Guidelines for using the Overlay Layouts ● The Overla y Layouts are su pported:  In CP Conferencing Mo de only .  With ITP , non-ITP and CTS endpoin ts used only as standard end points.  With both new and classic Skins in Collaboration Server CP mode. For more infor m ation see t[...]

Defining A VC-Based Conference Profiles Polycom®, Inc. 68 Selecting the Overlay Layout s The Overlay Layouts are selected in the New Profile - Vide o Settings dialog box, in the Overl ay tab of the Vide o Layout tree.[...]

Defining A VC-Based Conference Profiles Polycom®, Inc. 69 Site Names Definition Y ou can control the display of the site names by de fining the font, size, color , background color and transparency and position with in the video window in the Profile - Site N ame dialog box. Guidelines ● Site Names display is Off b y default in a new profile. ?[...]

Defining A VC-Based Conference Profiles Polycom®, Inc. 70[...]

Defining A VC-Based Conference Profiles Polycom®, Inc. 71 Sending T ext Messages During a Conference Using Message Overlay The Message Overlay option in the Co nference Profile allows the oper ator or admi nistrator to send text messages to all pa rticipants during an ongoing confer ence. The text mess age is seen as part of the participant’s vi[...]

Defining A VC-Based Conference Profiles Polycom®, Inc. 72 ● Message Overlay text settings are not saved in the Confer ence T emplate when saving an ongoing conference as a Conference T emplate. ● T e xt messages can also be sent to individu al or several participants during the ongoing conf erences. For more det ails, see the Polycom® RealPre[...]

Defining A VC-Based Conference Profiles Polycom®, Inc. 73 ● Songti ● Kaiti ● Wei be i The Chinese font cannot be changed du ring an existing conference. It can only be modified in the conference profile. A particip ant moved to another conference will be shown the f ont used by the new conference.[...]

Polycom®, Inc. 74 Defining SVC and Mixed CP and SVC Conference Profiles Defining SVC Conference Profiles The SVC confer ence Profile definition is started b y selecting SVC as the Conferencing Mod e. The dialog boxes and their options chang e as the conference be havior and the MCU video processing change. For example, site name display is perform[...]

Defining SVC and Mixed CP and SVC Conference Profiles Polycom®, Inc. 75 3 Select SVC Only to define the SVC Profile. The profile tab s and options change accor dingly and only supported options are available for selection. Unsupported options are disabled ( g rayed out). 4 Define the Profile name and, if require d , the Profile - General p aramete[...]

Defining SVC and Mixed CP and SVC Conference Profiles Polycom®, Inc. 76 5 Click the Advanced ta b. The New Profile – Advanced d ialog box opens. Routing Name Enter the Profile name using ASCII chara cters set. Y ou can define the Routing Name or it can be automatica lly generated by the system if no Routing Name is entered as follows: • If an [...]

Defining SVC and Mixed CP and SVC Conference Profiles Polycom®, Inc. 77 6 Define the following su pported paramet ers: New SVC Profile - Ad vanced Parameters Field/Option D escription Encryption Select the Encryption option for the conference: •E n c r y p t A l l - Encryption is enabled for the conference and all conference participants must be[...]

Defining SVC and Mixed CP and SVC Conference Profiles Polycom®, Inc. 78 7 Click the Video Quality tab. The New Profile – Vi deo Quality dialog box opens. 8 In SVC Conferencing Mode, the vi deo and Content sharing para meters cannot be modified and they are set to the fo llowing p arameters: New SVC Profile - Video Quality Parameters Field/Option[...]

Defining SVC and Mixed CP and SVC Conference Profiles Polycom®, Inc. 79 9 Click the Video Sett ings ta b. In SVC conferences, each end point determines its own video layout and there is no conference level layout selected. Therefore, all the V ideo Settings parameters are d isabled. 10 Click the Audio Settings tab. Content Protocol H.264 Cascade a[...]

Defining SVC and Mixed CP and SVC Conference Profiles Polycom®, Inc. 80 11 If required , define the Speaker Change Threshold : Auto (Default, 3 seconds), 1.5.3.5 . It indicates th e amount of time a p articipant mu st speak continuously before becoming the speaker .[...]

Defining SVC and Mixed CP and SVC Conference Profiles Polycom®, Inc. 81 12 Click the IVR ta b.[...]

Defining SVC and Mixed CP and SVC Conference Profiles Polycom®, Inc. 82 13 If required, set the fo llowing par ameters: The following IVR features are not supported during SVC con ferences:  Roll Call  Invite Participant s  Entry and Exit tones  Click & View  PCM New SVC Profile - IVR Parameters Field/Option D escription Confere[...]

Defining SVC and Mixed CP and SVC Conference Profiles Polycom®, Inc. 83 14 Click the Network Services tab. The N ew Profile - Network Ser vices tab opens. Registration of conferencing entities such as ong oing conferences, Meeting Rooms, and SIP Factories with SIP servers is done pe r conferencing entity . This allows better control of the numbe r[...]

Defining SVC and Mixed CP and SVC Conference Profiles Polycom®, Inc. 84 16 Click OK to complete the Profile definition. A new Profile is created and added to the Conference Profiles list. Accept Calls T o prevent dial in particip ants from connecting to a conferencing entity when connectin g via a Network Service, cl ear the check box of the Netwo[...]

Defining SVC and Mixed CP and SVC Conference Profiles Polycom®, Inc. 85 Defining Mixed CP and SVC Conferencing Profiles The mixed CP and SVC Profile is based on the CP Pr ofile with a few of the CP options disabl ed for compatibility between A VC and SVC protocols and to enable the medi a conversion betw een these two modes. The Gathering Settings[...]

Defining SVC and Mixed CP and SVC Conference Profiles Polycom®, Inc. 86 ● CP and SVC Profile - Advanced parameters - thes e parameters a re the sam e as for CP conferences. For details, see New A VC C P Profile - Advanced Parameters . ● CP and SVC Profile - V ideo Quality pa rameters - to enable the sha r ing of video between SVC and A VC, the[...]

Polycom®, Inc. 87 V ideo Protocols and Resolution Configuration for CP Conferencing V ideo Resolutions in A VC-based CP Conferencing The Collaboration Server always attemp ts to connect to endpoint s at the highest line rate defined for the conference . If the conne ction canno t be established using the conference line rate, the Collab o ration S[...]

Video Protocols and Resolution Configuration for CP Conferencing Polycom®, Inc. 88 H.264 High Profile Supp ort in CP Conferen ces The H.264 High Profile is a new addition to the H.264 video protocol suite. It uses the most efficient video data compre ssion algorithms to even further re duce bandwidt h requirements for video dat a streams. Video qu[...]

Video Protocols and Resolution Configuration for CP Conferencing Polycom®, Inc. 89 ● H.263 4CIF is supported in CP mode on ly . ● Click & View is supported in H.263 4CIF . ● AES encryption is suppor ted with H.263 4CIF . ● H.263 4CIF is supported in recordin g by the RSS2000 and other recording devices. ● All video layouts are suppo [...]

Video Protocols and Resolution Configuration for CP Conferencing Polycom®, Inc. 90 Resolution usage for H.264 High Profile an d H.264 Ba se Profile at various line rates when Reso lution Configuration is set to Resource-Qua lity Balanced Resolution usage for H.264 High Profile an d H.264 Ba se Profile for Motion at various line rate s when Resolut[...]

Video Protocols and Resolution Configuration for CP Conferencing Polycom®, Inc. 91 Resolution usage for H.264 High Profile an d H.264 Ba se Profile at various line rates when Resolution Configuration is set to Resource Optimized Default Minimum Threshold Line R ates and Resource Usage Summary The following T able summarizes the Defau lt Minimum Th[...]

Video Protocols and Resolution Configuration for CP Conferencing Polycom®, Inc. 92 Resolution Configuration for CP Conferences The Resolution Configuration dialog box enables Collaboration Server administra tors to ov erride the default video resolution decision matr ix, effective ly creating their own decision matrix. The minimu m threshold line [...]

Video Protocols and Resolution Configuration for CP Conferencing Polycom®, Inc. 93 The Detailed Configuration pane can also be opened by clicking the Manual radio button in the Resolution Configuration pan e. Resolution Configuration - Basic The Resolution Configuration -Basic dialog box cont ains the following panes: ● Max CP Resolution Pane[...]

Video Protocols and Resolution Configuration for CP Conferencing Polycom®, Inc. 94 ● Resolution Configuration Pane Maximum CP Resolution Pane ● The Collaboration Server can be set to one of the following Maximum CP Resolutions :HD 1080p30 ● HD 720p30 ● SD 30 ● CIF 30 Limiting Maximum Resolution Before a selection is made in this pane, th[...]

Video Protocols and Resolution Configuration for CP Conferencing Polycom®, Inc. 95 ● Base Profile - Endpoints that do not support H.26 4 High Profile connect at these minimum threshold bit rates. ● High Profile - Endpoi nts that support H.264 High Profile connect a t these minimu m threshold bit rates. Although the default min imum threshold b[...]

Video Protocols and Resolution Configuration for CP Conferencing Polycom®, Inc. 96 Flag Settings Setting the Maximum CP R esolution for Conferencing The MAX_CP_RESOLUTION flag value is applied to the system durin g First-time Power-up and af ter a system upgrade. The default value is HD720p30 . All subsequent changes to the Maximum CP Resolution o[...]

Video Protocols and Resolution Configuration for CP Conferencing Polycom®, Inc. 97  At conference line rates of 384kbp s and 512kbps.  With H.323 and SIP . H.323 endpoints must identify themselves as T andberg MXP during cap abilities exchange.  In all Vide o Layouts .  In 1x1 Layout :  When Video Clarity is Off , the Collaboration [...]

Video Protocols and Resolution Configuration for CP Conferencing Polycom®, Inc. 98 * It is recomme nd to set th e endpoint to Motion to ensure the transmission of the higher frame rates of 25fps/30f ps to the Collaboration Server. ‡ MXP 990/3000 end points transmit 576x448 pi xels. Other MXP endpoints may tran smit other re solutions eg. CIF . C[...]

Video Protocols and Resolution Configuration for CP Conferencing Polycom®, Inc. 99 Collaboration Server System Flag Settings ● On the Collaboration Server, the V ideo Quality field in the New Profile - V ideo Quality dialog box must be set to Sharpness . For more info rmation see Polycom® RealPresence Collaboration Serv er 800s/Virtual Edition [...]

Polycom®, Inc. 100 Sharing Content During Conferences Content such as graphics, pr esentations, do cument s, or live video can be shared wi th conference participant s. Content sharing architecture is comprised of various aspect s: ● Content Control Prot ocols - H.239 (for H.323), BFCP (for SIP), or People+Co ntent (Polycom’s protocol used for[...]

Sharing C ontent During C onference s Polycom®, Inc. 101 Content Sharing Using H.239 Protocol This protocol is use d by H.323 endpoints. The H.239 protocol allows compliant end points to share content stream si mult aneously with video. Cascaded links declare H.239 capabilit ies, and are supp orted in S t ar and MIH ca scading topologies. For more[...]

Sharing C ontent During C onference s Polycom®, Inc. 102 ● Due to UC-APL requirement, BFCP over TCP is not supported in Ultra Secure Mode (Collaboration Server 1500/180 0/2000/4000). Content Sharing via Polycom CSS Plug-in for Microso ft L ync Client s From version 8.1, Polycom CSS (Content Sharin g Suite) plug-in fo r L y nc clients allows L y [...]

Sharing C ontent During C onference s Polycom®, Inc. 103 ● Endpoint s supporting People+Content (for exam ple, FX endpoints) may r e quire a dif ferent signaling protocol. For these end points, manually add the System Flag CS_ENABLE_EPC, and set it s value to YES (default value is NO). Content Media Protocols The RealPresence Collaboratio n Serv[...]

Sharing C ontent During C onference s Polycom®, Inc. 104 Content T ransmission Methods There are two method s used for content transmission: ● Content Video Switchin g ● Multiple Content Resolution Content Video Switching When using this method, content sent by end points is transmitted as-is to all content-capable participants. The content ra[...]

Sharing C ontent During C onference s Polycom®, Inc. 105 During content sharing, th e MCU does not permit end points to increase their content bit ra te, only their content re solution. For more information , see H.263 Content Rate T able and H.264 High est Common Content Rates T able . For information on minimum co ntent rates as determined by sy[...]

Sharing C ontent During C onference s Polycom®, Inc. 106 ● The Send Content to Legacy End points option is set, and cannot be modified. ● Additional resources are alloca ted to the conference (in addition to resour ces for the conference particip ants) for content processing:  Resources are allocated on ly upon content sharing beginning, bu[...]

Sharing C ontent During C onference s Polycom®, Inc. 107 For example, in a cascaded en vironment, the conference ra te must be identical for all links. Y et, capabilities may vary widely between th e cascading conferences (s uch as one conference supporting 2 Mbps, while the other - 512k bps). The rates listed by the MCU are up to 66% of the confe[...]

Sharing C ontent During C onference s Polycom®, Inc. 108 ● In A VC conferences - The H.264 Cascade an d SVC Optimi zed option must be used for A VC cascaded conferences sharing H.26 4 content. The selected conten t is def ined by the conference parame ters:  Line rate  Content settings (Graphics, Hi-res Graphics, or Live V ideo)  Resolu[...]

Sharing C ontent During C onference s Polycom®, Inc. 109 Content Sharing Related Issues Sharing Content in Cascaded Environment s In cascaded environment s, content must be shared usin g the same content rate, and in H.26 4 conferences, the same resolution a nd frame rate as well. Sharing content has dif ferent constraints and gui d elines over ea[...]

Sharing C ontent During C onference s Polycom®, Inc. 11 0 ● Content can be sent to Legacy end p oints in gateway calls, de pending on content configuration on Master/Slave MC Us (for exam ple, if the gate way conference is using H.263 co ntent media pr otocol, and the conference MCU is usi ng H.264 content medi a protocol). ● Content becomes u[...]

Sharing C ontent During C onference s Polycom®, Inc. 111 Exclusive Content Mode In this mode, the MCU prevents p articipants other than the current content sha rer , from sharing conten t. Exclusive content may be limited to the lecturer , as described below . T o modify exc lusive content mode by granting (or cancelling) of token ownership, see G[...]

Sharing C ontent During C onference s Polycom®, Inc. 11 2 Forcing Other Content Cap abilities The H239_FORCE_CAP ABILITIES system flag allows additional con trol of content sharing: ● When set to NO (def ault) - The MCU merely verifies the endpoi nt supports the content protocols: H.263 or H.264. ● When set to YES - The MCU verifies frame rate[...]

Sharing C ontent During C onference s Polycom®, Inc. 11 3 Useful Procedures in Content Sharing For all MCUs, content sharing pa rameters are defined in the conference profile V ideo Quality dialog box. Defining Content Sharing Parameters for a Conference For RealPresen ce Collaboratio n Server VE, the available conte nt options chan ge accordin g [...]

Sharing C ontent During C onference s Polycom®, Inc. 11 4 Content Resolution Select a Content Resolution from the pull-down menu. The Content Resolutions availab le for selection are dependent on th e content sharing mode (Highest Common or Multiple Conte nt Resolutions), Line Rate and Content Settings selected for the conference. For a full list [...]

Sharing C ontent During C onference s Polycom®, Inc. 11 5 H.264 Cascade and SVC Optimize d Content Sharing in A VC CP Conferences When H.264 Cascade and SVC Optimized is selected in A VC CP conference as the Content Protocol , an additional field, Content Resoluti on is dis played in the Conte nt Video Definiti on pane. The Content Resolut i on va[...]

Sharing C ontent During C onference s Polycom®, Inc. 11 6[...]

Sharing C ontent During C onference s Polycom®, Inc. 11 7 Selecting a Customized Conten t Rate in A VC CP Conferences T o Select the Customized Content Rate: 1 In the Content Settings list, select Customized Content Rate . When selected, a drop-down men u of the availabl e conference co ntent rate s is displaye d. These content rates vary accordin[...]

Sharing C ontent During C onference s Polycom®, Inc. 11 8 Sharing Content in Multiple Content Resolutions Mode For information on this conten t sharing mode see Multiple Content Resolutions . The Multiple Content Re solutions mod e can be modif ied in the conf erence Profile, in the Video Quality Ta b . T o enable Multiple Content Resolutions : 1 [...]

Sharing C ontent During C onference s Polycom®, Inc. 11 9 Changing the Default Layout for Co ntent Display on Legacy End point s The default layout used for displaying conten t fo r legacy endpoints, is defined by the system flag LEGACY_EP_CONTENT_DEF AUL T_LA YOUT . The configured default layout is 1+4 ( CP_LA Y OUT_1P4VER). Y ou can ch ange the [...]

Sharing C ontent During C onference s Polycom®, Inc. 120 Giving and Cancelling T oken Ownership (A VC Participant s) For information on exclusive content ownership, se e Exclusive Content Mode . T o give token ownership: 1 In the Particip ants list, right-click the A VC-enabled endpo int you wish to define as the exclusive Content T oken owner . 2[...]

Sharing C ontent During C onference s Polycom®, Inc. 121 T o cancel token ownership: 1 In the Particip ants list, right-click the end point that currently has Content T oken ownership. 2 Select Cancel Content T oken Owner in the drop-dow n menu . Content T oken ownership is cancelled for the end point. S topping a Content Session In some cases, wh[...]

Sharing C ontent During C onference s Polycom®, Inc. 122 Content Sharing Reference T ables Resolutions and Content Rate Reference T ables H.263 Content Rate T able The tabl e below describes the content rates for both Highest Commo n and Fixed content bit rates. H.264 Resolution per Content Rate T able The table below describes the re solution as [...]

Sharing C ontent During C onference s Polycom®, Inc. 123 H.264 Highest Common Content Rates T able The tabl e below summarizes the Highest Common maximum content rates as negotiate d by the MCU. This table ap plies only to single MCU (non-ca scadin g ) and non-SVC enabled conferences. The values in the table below are inapplicable if lower than th[...]

Sharing C ontent During C onference s Polycom®, Inc. 124 H.264 Cascade and SVC Optimized (Fixed) Content Rates T able The tabl e below summarizes the content rates as they are dete rmined according to resolutions and conference line rates. For information on the supported re solutions for eac h of the MCU types see H.264 Resolution per Content Rat[...]

Sharing C ontent During C onference s Polycom®, Inc. 125 Legacy Content End point Default Layout s T able The table below describes the su pported Legac y content layout s, and their correspondin g LEGACY_EP_CONTENT_DEF AUL T_LA YO UT flag valu es. LEGACY_EP_CONTENT_DEF AUL T_LA YOUT Flag V alu es Layout Flag V alue CP_LA YOUT_1X1 CP_LA YOUT_1X2 C[...]

Sharing C ontent During C onference s Polycom®, Inc. 126 CP_LA YOUT_1P8CENT CP_LA YOUT_1P8HOR_UP CP_LA YOUT_3X3 CP_LA YOUT_2P8 CP_LA YOUT_1P12 CP_LA YOUT_4X4 LEGACY_EP_CONTENT_DEF AUL T_LA YOUT Flag V alues Layout Flag V alue[...]

Polycom®, Inc. 127 Implementing Media Encryption for Secured Conferencing Encryption is available at the conference and p a rtic ipant levels, base d on AES 128 (Advanced Encryption S tandard ) and is fully H.233/H.234 compliant and the Encryption Key exchange DH 1024-bit (Diffie-Hellma n) standards. Media Encryption Guidelines ● Encryption is n[...]

Implementing Media Encryption for Secured Conferencing Polycom®, Inc. 128 the Collaboration Server. When all conferences on the RMX will not have MS-Lync client s particip ating and will have 3rd party end points pa rticipating. This setti ng is recommended for Maximum Security Environments. Add the flag to system.cfg and set its value set to YES [...]

Implementing Media Encryption for Secured Conferencing Polycom®, Inc. 129 Direct Connection to the Conference The following table summarizes the connection st atus of participan ts, based on the encryption settings in the confer ence Profile, th e Defined Part icipant’s encryption setting s or the Syste m Flag sett ing for unde fined participant[...]

Implementing Media Encryption for Secured Conferencing Polycom®, Inc. 130 Connection to the Entry Queue An undefined p articipant connecting to an Entry Queue inherits the encryption characteristics of the Entry Queue as defined in the Entry Queue’ s pr ofile. Particip ants can be moved from the Entr y Queue an d the destination conferen ce if b[...]

Implementing Media Encryption for Secured Conferencing Polycom®, Inc. 131 * System Flag = FORCE_ENCRYPTION_FOR_UNDEFINED_P ARTICIP ANT_IN_WHEN_A V AILA BLE_MODE Recording Link Encryption Recording Links are treate d as regular participant s, however the ALLOW_NON_ENCR YPT_RECORDI NG_LINK_IN_ ENCRYPT_C ONF system flag must be set to YES if a non-en[...]

Implementing Media Encryption for Secured Conferencing Polycom®, Inc. 132 ● Conference le vel - Enabling Encryption in the Profile ● Participant level - Enabling Encrypti on at the Participant Level Y ou must first set the system flags for the MCU before media encryption ca n be enabled for the confe rence and particip ants. Setting the Encryp[...]

Implementing Media Encryption for Secured Conferencing Polycom®, Inc. 133  Encrypt All - Encryption is enabled for the conference and all conference partici pants must be encrypted.  No Encryption - Encryption is disabled for the conference.  Encrypt wh en possibl e - enables the negotiation be tween the MCU and the endpo ints and let the[...]

Implementing Media Encryption for Secured Conferencing Polycom®, Inc. 134  Auto - The p articipa n t inherit s the conference/Entr y Queue encryption settin g. The participant connects as encr ypted only if the conferen ce is defined as encrypted .  Ye s - The participant joins the confer ence/En try Queue as encrypted .  No - The partici[...]

Implementing Media Encryption for Secured Conferencing Polycom®, Inc. 135 An encrypted participant who is una ble to join a c onference is disconn ected from the co nference. The disconnection ca use is displayed in the Particip ant Properties – Connect ion St atus dialog b ox, Security Failure indicatio n, and the Cause box iden tifies the encr[...]

Polycom®, Inc. 136 Setting Conferences for T elepresence Mode (A VC CP) Collaboration Server support s the T elepresence Mode in A VC CP conferences allowin g multiple particip ants to join a telepresence conference from RPX and OTX hi gh d e finition rooms as well as traditional, standard definition video conferencing systems. OTX (T eleprese nce[...]

Setting Conferences for T elepresence Mode (A VC CP) Polycom®, Inc. 137 ● When T elepresence mode is selected in a conference profile, the following options ar e disabled:  Borders  Site Names  S peaker Indication  Skins  Same Layout  Presenta tion Mode  Auto Layout  Lecture Mod e ● The master (center) camera is used fo[...]

Setting Conferences for T elepresence Mode (A VC CP) Polycom®, Inc. 138 Cropping Cropping is used by the Collaboration Server in orde r to preserve the aspect ratio of video for all T elepresence Modes. Cropping is controlled by the ITP_CROPPING system flag in the system config uration, pro viding different cropping options according to the endpoi[...]

Setting Conferences for T elepresence Mode (A VC CP) Polycom®, Inc. 139 The following example illustrates the use of st andard and addit ional Collaboration Server T elepresence layouts when con necting four Room Systems as follows: ● T wo OTX Room Systems OTX / RPX – Ad ditional Video Layouts Number of En d p oints Layouts 1 2 3 4 5 9 10+ 4:3[...]

Setting Conferences for T elepresence Mode (A VC CP) Polycom®, Inc. 140  2 active cameras  6 screens ● T wo RPX Room Systems  8 cameras  8 screens RPX and OTX Room System connected using the RealPresen ce Collaboration Server[...]

Setting Conferences for T elepresence Mode (A VC CP) Polycom®, Inc. 141 Room Switch T elepresence Layout s The Room Switch T elepresence layouts nor mally controlled by the MLA can be managed by the MCU to speed updating the confer ence layouts in lar ge conferences with many end points. Whether th e MLA or the MCU controls the Room Swit ch T e le[...]

Setting Conferences for T elepresence Mode (A VC CP) Polycom®, Inc. 142 The following T elepresence Display Decision Matrix” table shows how the speaker video will be displayed on the various pa rticipant end points when the MCU is managing T elepresence Room Switch conferen ce layouts. For example, if the speaker ’s end points has two screens[...]

Setting Conferences for T elepresence Mode (A VC CP) Polycom®, Inc. 143 ● Changing th e flag affects only future co nference s. Conferences currently ru nning are not affected. ● The Send Conten t T o Legacy End points feature is enabled by defaul t when T elepresence mode is enabled. ● Layout attributes (no skins, no site names and no bo rd[...]

Setting Conferences for T elepresence Mode (A VC CP) Polycom®, Inc. 144 Enabling T elepresence Mode T elepresence Mode must be configured in a new or existing Conference Pro file. T o enable T elepresence in a new or existing Conference Profile: 1 In the RMX Management pane, click Confer ence Profiles . 2 Click the New Profiles button or open an e[...]

Setting Conferences for T elepresence Mode (A VC CP) Polycom®, Inc. 145 6 In the T elepresence Layout Mode field, select the T elepresence Layout Mo de to be used in the conference . This field is used by VNOC operat ors and Polyco m Multi Layout App lications to retriev e T elepresence Layout Mode information from the Collaboration Server. The fo[...]

Setting Conferences for T elepresence Mode (A VC CP) Polycom®, Inc. 146 Monitoring T elepresence Mode Monitoring Ongoing Conferences An additional st atus indicator , T elepresence Mode Enabled , is displayed in the Conference Properties - Vide o Settings tab when monitor ing ongoing conferences. If T elepresence Mode is enabled, a check mark is d[...]

Setting Conferences for T elepresence Mode (A VC CP) Polycom®, Inc. 147 Monitoring Particip ant Properties An additional status indicator , T elepresence , is displayed in the Particip ant Properties - Advanced tab when monit oring confe rence participants. The T elepresence mode of the particip ant is indicated: ● RPX - the p articipant’s e n[...]

Setting Conferences for T elepresence Mode (A VC CP) Polycom®, Inc. 148 Creating Multiple Cascade Links Between T elepresence Conferences Y ou can create multiple Cascading links between Collaboration Server s hosting conferen ces that include Immersive T elepresence Rooms ( ITP ) such as Polycom’s OTX and RPX Room Systems . Guidelines for Creat[...]

Setting Conferences for T elepresence Mode (A VC CP) Polycom®, Inc. 149  If it is not the firs t Link Partic ipant in the conference, the number of Multiple Cascade Links defined for the participant is ignored. ● If there are insufficient resou rces to connect all Mu ltiple Cascade Links in either of the RMXs, non e of the links ar e connecte[...]

Setting Conferences for T elepresence Mode (A VC CP) Polycom®, Inc. 150 ● Directional media flows, A  B, are shown separately for readability purposes. RMX T elepre sence Layout Mode - Room Switch In this figure:  An HDX endpoint a nd an OTX Room System connect s to RMX A.  An HDX endpoint a nd an RPX Room System connect s to RMX B. [...]

Setting Conferences for T elepresence Mode (A VC CP) Polycom®, Inc. 151 ● The current speaker is the HDX en dpoint connected to RM X A. RMX T elepre sence Layout Mode - Continuous Presenc e For more informa tion see: ● T elepresence Layout Mode . ● Polycom® Multipoint Layout Application (MLA) User’s Guide for Use with Polycom T elepresenc[...]

Setting Conferences for T elepresence Mode (A VC CP) Polycom®, Inc. 152 ● Dialing Direction must be selected as Dial out. ● Ty p e must be selected as H.323 . For more informa tion see the Creating a Cascade Enabled Dial- out/Dial-in Participant Link . In the Advanced tab: (This field is only enabled if the RMX system is license d for T elepre[...]

Setting Conferences for T elepresence Mode (A VC CP) Polycom®, Inc. 153 ● In the Number of cascaded links (for ITP) drop-down menu, select th e maximum number of Multiple Cascade Links required according to the numb er of Room System end points in the cascaded conference . This field enables the administrator to select the maximum nu mber of Mul[...]

Setting Conferences for T elepresence Mode (A VC CP) Polycom®, Inc. 154 ● POL YCOM RMX 1500-1 ● POL YCOM RMX 1500-2 ● POL YCOM RMX 1500-3, etc. Particip ant Link is a defined The Multiple Casca de Link names are assigned according to the name of the defined p articipant that is to function as the cascade link and the Number of casca ded link[...]

Setting Conferences for T elepresence Mode (A VC CP) Polycom®, Inc. 155 ▪ Resource deficiency is listed as the Call Disconnection Cause in the Particip ant Properties - Connection St atus dialog bo x. ● If a calling Link Participant is not defined with same number of link s as all th e other Link Participants in the cascaded conferences:  T[...]

Polycom®, Inc. 156 Additional Conferencing Information V arious conferencing modes and video features requir e additional settings, such as system flag settings, conference parameters and o ther settings . In depth ex planations of these additional settings a re described in the following sections: ● Video Preview (A VC Participants Only) ● Au[...]

Additional C onferencing Informa tion Polycom®, Inc. 157 ● Only one preview window can be displa yed for a si ngle conference and up to four preview windows can be displayed for each system. ● Live video that is shown in the preview window does n ot include the Content when it is sen t by the par ti ci pa nt . ● Vide o Preview is supported i[...]

Additional C onferencing Informa tion Polycom®, Inc. 158 If the video card installed in the PC does not support DirectDraw Accelera tion, a black window may be viewed in the Video Preview win dow . 5 Click the Exit button. Previewing the Particip ant Video Y ou can preview the video sent from the p articipant to the conference (MCU) and th e video[...]

Additional C onferencing Informa tion Polycom®, Inc. 159  View Particip ant Sent Video - to display the video sent from the particip ant to the conference.  View Particip ant Received V ideo - to display the video sent from the conference to the par ti ci pa nt . The Vide o P re v ie w window opens. Auto Scan and Customized Polling in V ideo[...]

Additional C onferencing Informa tion Polycom®, Inc. 160 Guidelines for Using Auto Sc an and Customized Polling ● Auto Scan and Customized Polling are supported in A VC CP conferences only . ● Participants that are in the co nference layout will not appear in the Auto Scan enabled cell. ● If Customized Polling is not used to define the order[...]

Additional C onferencing Informa tion Polycom®, Inc. 161 4 In the video layout cell to be designated for Auto Scan, click the drop- down menu button and select Auto Scan . 5 Select from the Auto Scan Interv al(s) list the scanning interval in seconds. 6 Click the Apply button to confirm and keep the dialog box open, or Click OK . Customized Pollin[...]

Additional C onferencing Informa tion Polycom®, Inc. 162 3 Optional. Add a p articipant to the list of p articipants to be Auto Sca nned:  Click on the participant’ s name in the All Participant s list and then click the Add button to m ove the participant to the Scanning Order pane. 4 Optional. Delete a particip ant from the list of particip[...]

Additional C onferencing Informa tion Polycom®, Inc. 163 Packet Loss Packet Loss refers to the failure of data packets, transmitted ove r an IP netw ork, to arriv e at their destination. Packet Loss is d escribed as a percentage of t he total packets transmitted. Causes of Packet Loss Network congestion within a LAN or W AN, faulty or incorrectly [...]

Additional C onferencing Informa tion Polycom®, Inc. 164 Monitoring Lost Packet Recovery In the Particip ant P rope rties – H.245 tab, LPR activity is displayed in all thre e panes.[...]

Additional C onferencing Informa tion Polycom®, Inc. 165 In the Particip ant Properties – Channel St atus tab, check box indicators show LPR activation in the local and remote (tran smit and receive) channels.[...]

Additional C onferencing Informa tion Polycom®, Inc. 166 Network Quality Indication (A VC End point s) If network quality issues occur , the Network Quality icon provide info rmation to participant s about their own network qu ality and that o f other participants displayed in the cells of the confer ence Video Layout . Network Quality Levels Netw[...]

Additional C onferencing Informa tion Polycom®, Inc. 167 For more informa tion see the Polycom® RealPresence Colla boration Server 800s/Virtual Edition Administrator ’s Guide , Manually Adding and Deleting System Flags . Guidelines for Displaying the Network Quality icons Network Quality icons ar e not supported in SVC Con ferencing Mode . Netw[...]

Additional C onferencing Informa tion Polycom®, Inc. 168 For more informa tion see the Polycom® RealPresence Colla boration Server 800s/Virtual Edition Administrator ’s Guide , Manually Adding and Deleting System Flags . Network Quality Icon - Display Customization Flags Flag Description DISABLE_SELF_NETWOR K_IND Disable the display of the Netw[...]

Additional C onferencing Informa tion Polycom®, Inc. 169 Lecture Mode (A VC CP Only) Lecture Mo de enables a ll participants to view the lect urer in full screen while the conference lecturer sees all the other conference p articipants in the selected layout while he/she is speaking. When the num ber of sites/endpoint s exceeds the number of video[...]

Additional C onferencing Informa tion Polycom®, Inc. 170 T o select the lecturer and enable the Lecture Mode while st arting the conference: ● In the Conference Properties - Participant dialog box, enable the Lecture Mode in on e of the following methods: Selecting a defined p articipant: a Add participants to the conferen ce either fr om the Ad[...]

Additional C onferencing Informa tion Polycom®, Inc. 171 Enabling the Automatic Switching Automatic switching between p a rticipant s viewed on th e lecturer ’s screen is enabled in the conference Profile, or during the ongoing confer ence, in the Conference Properties. Defined dial out participants and dial in p articipants are considered to be[...]

Additional C onferencing Informa tion Polycom®, Inc. 172 ● In the Profile Properties - Video Settin gs dialog box, select the Lecturer V iew Switching check box. This option is activated when the conference includes more site s than windows in the selected layout. If this option is disabled, the participants will be displayed in the selected vid[...]

Additional C onferencing Informa tion Polycom®, Inc. 173 Forcing is enabled at the Confer ence level only . It applies only to the video lay out viewed b y the lecturer as all the other conference p articipants see only the lecturer in full screen. If an asymmetrical video layout is selected for the le ctur er (i.e. 3+1, 4+1, 8+1), each video wind[...]

Additional C onferencing Informa tion Polycom®, Inc. 174 ● Designate a new lecturer .[...]

Additional C onferencing Informa tion Polycom®, Inc. 175 ● Enable or disable the Lectur er View Switching betwe en p articipants displayed on the lecture r monitor by selecting or clearing th e Lecturer View Sw itching check box. ● Change the video layout for th e lecturer by selecting another video layout. Restricting Content Br oadcast to Le[...]

Additional C onferencing Informa tion Polycom®, Inc. 176 Muting Particip ant s Except the Lecturer (A VC CP Only) When the Mute Participa nts Except Lecturer option in th e Conference Profile is enabled, the audio of all participants in the conference except for the lec tur er can be automatically mute d upon connection to the conference . This pr[...]

Additional C onferencing Informa tion Polycom®, Inc. 177 Enabling the Mute Participant s Except Lecturer Option The Mute Particip ants Except Lecturer o ption is enabled or disabled (default) in th e Conference Profile or in an ongoing conference in the Profile Propertie s - Audio Settings ta b. When the Mute Particip ants Except Lecturer optio n [...]

Additional C onferencing Informa tion Polycom®, Inc. 178 Audio Algorithm Support The Collaboration Server support s the following audio algorithms in A VC conferences: G .71 1, G .722, G .722.1, G .722.1C, G .729A, Polycom Siren 7 (in mono), Siren14, Siren 22 ( in mono or stereo) and SirenLPR. Polycom’ s propriet ary Siren 22 and industry standa[...]

Additional C onferencing Informa tion Polycom®, Inc. 179 Stereo The Siren 22S tereo, a nd SirenLPR audio algori thms are supported at the following bit rates. Siren22_32k G .719_64k 384 G .719_48k G .719_32k G .728 16K G .719_64k 384 SirenLPR_48k 256 Siren22_48K G .719_48k G .7221C_48k Siren14_48k SirenLPR_32k 128 Siren22_32k G .719_32k G .7221C_3[...]

Additional C onferencing Informa tion Polycom®, Inc. 180 Monitoring Particip ant Audio Properties The audio algorith m used by the part icipant’ s endpoin t can be verified in the Partic ipant Propert i es - Channel St atus dialog box. T o view the p articipant’ s properties during a conference: 1 In the Particip ants list, right click the des[...]

Additional C onferencing Informa tion Polycom®, Inc. 181 3 In the Channel Info field, select Audio In or Audio Out to display the audio parameters. 4 Click the OK button. Automatic Muting of Noisy End point s The automatic muting of noisy A VC-enabled endpoin ts can be used according to the following guidelines: ● The Auto mute noisy end points [...]

Additional C onferencing Informa tion Polycom®, Inc. 182 ● In new Profiles that are created af ter the upgrade, the Auto mute noisy endpoint s option is automatically enabled. If your con ferencing env ironment inc ludes the Po lycom DMA, th e conferen ces that are started from the DMA will not include the Auto mute nois y endpoints p arameter a[...]

Additional C onferencing Informa tion Polycom®, Inc. 183 T o disable/enable the automatic muting of noisy end points in the Conference Profile: 1 In a new or existing Conference Pr ofile, click th e Audio Settings ta b.  In new Profiles, the Auto mute noisy end points check box is selected by default.  In existing profiles (af ter software u[...]

Additional C onferencing Informa tion Polycom®, Inc. 184 Permanent Conference A Permanent Conference is any ongoing conf erence with no pr e-determin ed End Time continuing until it is terminated by an administrator , operator or chairperson. Guidelines ● Auto T erminate is disabled in Perma nent Conferences. ● If particip ants disconnect from[...]

Polycom®, Inc. 185 Cascading Conferences Cascading enables admini strators to connect one conf erence directly to one or several conferences, depending on th e topology , creating one large conference . The conferences can run on the same MCU or diff erent MCUs. There are many reasons for cascading confere n ces, the most common are : ● Connecti[...]

Cascading Conferences Polycom®, Inc. 186 Video Layouts in Cascaded Conference s Guidelines T o ensure that conferences can be cascaded and video can be viewed in all confere nces the following guidelines are recomme nded: ● The same version inst alled on all MCUs participating the cascadin g topology ● The same license installed on all MCUs pa[...]

Cascading Conferences Polycom®, Inc. 187 ● When the Mute Partici pants Except Lecturer opt ion is enabled in the Conference Profile, all particip ants (including the link p articipants) except the lecturer ar e muted. Only the lecturer is not muted. Flags controlling Cascade Layout s ● Setting the FORCE_1X1_LA YOUT_ON_CASCADED_LINK _CONNECTION[...]

Cascading Conferences Polycom®, Inc. 188 Basic Cascading T opology - IP Cascading Link For example, MCU B is registered with the ga tekeeper using 76 as the MCU prefix. The connection between the two conferences is created wh en a dial ou t IP participant is defined (added) to conference A whose dial out number is the dial-in nu mber of the confer[...]

Cascading Conferences Polycom®, Inc. 189 Automatic Identificatio n of the Cascading Link The system automatically identifies that th e dial in participant is an MCU an d creates a Cascading Link and displays the link icon for the particip ant ( ). The mast er-slave relationship is randomly define d by the MCUs during the ne gotiation process of th[...]

Polycom®, Inc. 190 Meeting Rooms A Meeting Room is a conference saved on the MCU in passive mode, without using any of the system resources. A Meeting Room is au toma tically activated when the first part icipant dials into it. Meeting Rooms can be activated as many times as required . Once activated, a Meeting Room functions as any ongoing confer[...]

Meeting Rooms Polycom®, Inc. 191 Meeting Rooms List Meeting Room s are listed in the Meeting Room list pane. T o list Meeting Rooms: » In the RMX Management pane, in the Frequently Used list, click the Meeting Rooms button . The Meeting Rooms list is displayed. An active Meeting Room becomes an ongoing co nfer ence and is monitored in the same wa[...]

Meeting Rooms Polycom®, Inc. 192 Use Ti me Out as DTMF Delimiter Users are able to ch ange the behavior of the pol icy of number collection for VMR En try Queues, Conference -IDs and Pas swords, allowing a time-out to be used as a stop indicator for the input string. ID Displays the Meeting Room ID. This number must be communicated to H.323 confer[...]

Meeting Rooms Polycom®, Inc. 193 In previous versions, a # input at the end of the input string indicated comple tion of the input. The administrator can con figure the system , using the ENABLE_DTMF _NUMBER_WO_DELIMITER system flag to change th e previous system behavior , a llowing a time -out to be used as a stop indicator for the string input [...]

Meeting Rooms Polycom®, Inc. 194 T o create a new meeting room: ● In the Meeting Rooms pane, click the New Meeting Room button or right-click an empty area in the p ane and then click New M eeting Room . The New Meeting Room dialog box is displayed. The definition pr ocedure is the same as for the new conference. For more informa tion, see the P[...]

Polycom®, Inc. 195 Entry Queues, Ad Hoc Conferences and SIP Factories Entry Queues An Entry Queue (EQ) is a special r o uting lobby to acce ss co nferences. Participants connect to a single-dial lobby and are rout ed to their destination conferen ce ac cor ding to the Conf erence ID they enter. The Entry Queue remains in a p assive state when ther[...]

Entry Queues, Ad Hoc Conferences and SIP Factories Polycom®, Inc. 196 Defining a New Entry Queue Y ou can modify the propertie s of the default Entry Queu e and define additi onal Entry Queues to suit dif ferent conferencin g requirements. Default Entry Queu e Properties Parameter Va l u e Display Name DefaultEQ The user can change the name if req[...]

Entry Queues, Ad Hoc Conferences and SIP Factories Polycom®, Inc. 197 T o define a new Entry Queue: 1 In the RMX Management pane, In the Rarely Used menu, click Entry Queues. 2 In the Entry Queues list p ane, click the New Entry Queue button. The New Entry Queue dialog box opens.[...]

Entry Queues, Ad Hoc Conferences and SIP Factories Polycom®, Inc. 198 3 Define the following parameters: Entry Queue D efini tions Parameters Option Descrip tion Display Name The Display Name is the confer encing entity name in native language charac ter sets to be displayed in the Collaboration Server Web Client. In conferences, Meeting Rooms, En[...]

Entry Queues, Ad Hoc Conferences and SIP Factories Polycom®, Inc. 199 4 Click OK . The new Entry Queue is added to the Entry Queues list. Entry Queue Mode Select the mode for the Entry Queue St and ard Lobby (default) - When selected, the Entry Queue is used as a routing lobby to acce ss conferences. Part icipants connect to a single-dial lobby an[...]

Entry Queues, Ad Hoc Conferences and SIP Factories Polycom®, Inc. 200 Listing Entry Queues T o view the list of Entry Queues: ● In the RMX Management pane - Rarely Used menu, click Entry Queues . The Entry Queues are liste d in the Entry Queues pane. Y ou can double-click an Entry Queue to view its pr operties. Modifying the EQ Properties T o mo[...]

Entry Queues, Ad Hoc Conferences and SIP Factories Polycom®, Inc. 201 Only one T ransit Entry Queue may be defined per Colla boration Server and selecting ano ther Entry Queue as the T ransit Entry Queue automatically cancels the previous selection. T o designate an Entry Queue as T ransit Entry Queue: 1 In the RMX Management pane , Rarely Used li[...]

Entry Queues, Ad Hoc Conferences and SIP Factories Polycom®, Inc. 202 Configuring the Collaborat ion Server as IVR Provider Entry Queue IVR Service If required, create a special Entr y Queue IVR Service in which the Op erator Assistance option is disabled, and only the Confer ence ID prompts are enable d. Entry Queue » In the New Entry Queue dial[...]

Entry Queues, Ad Hoc Conferences and SIP Factories Polycom®, Inc. 203 . When a SIP endpoin t calls the SIP Factory URI, a ne w conference is automatically created based on the Profile parameter s, and the endpoint joins the conference. The SIP Factor y URI must be register ed with the SIP server to enable routing of calls to the SIP Factor y . T o[...]

Entry Queues, Ad Hoc Conferences and SIP Factories Polycom®, Inc. 204 3 Define the following parameters: : 4 Click OK . The new SIP Factory is added to the list. New Factor y Properties Option Descrip tion Display Name Enter the SIP Fa ctory name that will be displayed. The Display Name is the conferencing entity name in native language characte r[...]

Entry Queues, Ad Hoc Conferences and SIP Factories Polycom®, Inc. 205 SIP Registration & Presence for Entry Queues and SIP Factories with SIP Servers Entry Queues and SIP Fact ories can be registered with SIP serve rs. This enabl es Office Communicatio n Server or L ync server client users to see the availability st atus ( A vailable , Offline[...]

Entry Queues, Ad Hoc Conferences and SIP Factories Polycom®, Inc. 206 Monitoring Registration S tatus The SIP registration st atus can be viewed in the Entry Queue or SIP Factory list panes. The following s tatuses are dis played: ● Not configured - Registration with the SIP Server was not en abled in the Conference Profile assigned to the Entry[...]

Polycom®, Inc. 207 Address Book The Address B ook stores in formation about the people and b usinesses yo u communicate with. The Address Book stores, among many other fields, IP addresses, pho ne numbers and network communication protocols used by the participant’ s end point. By utilizing the Address Book you can quickly and efficiently assign[...]

Address Book Polycom®, Inc. 208 V iewing the Address Book Y ou can view the particip ants currently defined in the Ad dress Book. The first time the Collabora tion Server Web Client is accessed, the Ad dress Book pane is displayed. The Address Book cont a ins two panes: ● Navigation p ane - contains the hie rarchical tree and All Participant s l[...]

Address Book Polycom®, Inc. 209 The Navigation p ane of the Address Book conta ins the following types of list s: ● Hierarchical — Displays a multi-level hierarchical tree of groups and p articipant s. Double-clicking a group on the navigation p ane displays the group particip ants and sub-group s in the List pan e. ● All Participant s — D[...]

Address Book Polycom®, Inc. 210 For information on a dding and modifying particip ants in the Address Boo k , see Managing the Address Book . Displaying and Hidi ng the Address Book The Address Book can be hidden it by clicking th e anchor pin ( ) button in the pane h eader . The Address Book pa ne closes and a tab is displayed at the right edge o[...]

Address Book Polycom®, Inc. 21 1 Adding Individual Particip ant s from the Address Book to Conferences Y ou can add a par ticipant or multiple p articipants to a new conference, ongoing conferences, or to Conference T emplates by using the drag-a nd-drop operation. T o add a p articip ant to a new conference or an ongoing conference: 1 In the Addr[...]

Address Book Polycom®, Inc. 212 2 Select one of the following actions: : Additionally , you can dr ag a group f rom one locat ion in the Addr ess Book to another loc ation, movin g the group and all it s members, including sub-groups , to its new location using the drag -and-drop operation . Moving a group to a new location can be do ne in the nav[...]

Address Book Polycom®, Inc. 213 Managing the Address Book Guidelines ● The multi-level Address Book can only be used in a loca l configuration on the Collaboratio n Server. The hierarchical structure cann ot be implemented with the Global Addre ss Book (GAB). ● Up to ten levels can be defined in the hi erarchical structure of the Address Book.[...]

Address Book Polycom®, Inc. 214  Alternatively , click anywhere in the List pane and select the New Particip ant option. The New Partici pant - General d ialog box opens. 3 Define the following fields: New Participant - General Field Descrip tion Name Enter the name of the participant or th e endpoint as it will be displayed in the Collaboratio[...]

Address Book Polycom®, Inc. 215 Endpoint W ebsite Click the Endpoint Website hyper link to connect to the internal website of the participant’ s endpoint. It enables you to perform admini strative, configuration and troubleshooting activities on the endpoint. The connection is available only if the IP address of the endpoint’s internal site is[...]

Address Book Polycom®, Inc. 216 SIP Address/T ype (SIP Only) Select the format in which the SIP address is written: • SIP UR I - Uses the format of an E-mail address, typically containing a user name and a host name: sip:[user]@[host]. For example, sip:dan@polycom.com. Note: If the SIP Addr ess field contains an IPv6 address, it must be surround[...]

Address Book Polycom®, Inc. 217 4 Usually , additional definitions are not required and you can use the system defaults for the remainin g parameters . In such a ca se, click OK . T o modify the default settings for advanced parameters, click the Advanced ta b. 5 Define the following Advanced p arameters: New Participant - Advanced Field Descripti[...]

Address Book Polycom®, Inc. 218 6 T o add general information about the pa rticipant, such as e-mail, company name, an d so on, click the Information tab and type the necessa r y details in the Info 1- 4 fields. T ext in the info fields can be added in Unicode format (length: 31 characters ). 7 Click OK . The new p a rticipan t is added to the sel[...]

Address Book Polycom®, Inc. 219  A gatekeeper mu st be defined.  The alias of the p articipant must be defined.  The alias type must be defi ned (not set to None ). ● If an H.323 gatekeeper is defined bu t is not connected, the MCU will fa il to connect to H.323 dial-out par ti ci pan ts . ● In order for the MCU to ignore the IP of SI[...]

Address Book Polycom®, Inc. 220 The Particip ant Properties win dow opens. b Click the Add to Address Book bu tton. Modifying Particip ant s in the Address Book When require d, you can modify the participant’s propertie s. T o modify p articipant properties in the Address Book: 1 In the Address Book - Navigation p ane, select the group to where [...]

Address Book Polycom®, Inc. 221 2 In the Address Book - List pane, double-click the particip ant’s icon. The Particip ant’s Properties window is displayed. 3 Modify the necessary prop erties in the window , such as di aling direction, communication pr otocol type, and so on. Y ou can modify an y property in any of the three tabs: Ge neral, Adv[...]

Address Book Polycom®, Inc. 222  Address Book to permanently dele t e the particip ant from the address book (all group s). Click OK to perform the delete operation, or Cancel to exit the delete op eration. Copying or Moving a Particip ant Y ou can copy or move a particip ant from one group to another group using the Copy , Cut , and Paste opti[...]

Address Book Polycom®, Inc. 223 T o drag a p articip ant from an address book group to another group: 1 Select the particip ant or participa nts you want to move. 2 Click and hold the left mouse button and drag the selection to the new group. The particip ants are moved to the new address bo ok group. Searching the Address Book Y ou can search the[...]

Address Book Polycom®, Inc. 224 Filtering the Address Book The entries in an addre ss book group can be filtered to display only the entries ( participants or group s) that meet criteria that you specify and hide s entries that y ou do not want displayed. It enables you to select and work with a subset of Address Book entries. Y ou can filter by m[...]

Address Book Polycom®, Inc. 225 3 Click the matching pattern to be applied. The filtered list is displayed with a filter indicator ( ) displayed in the selected column he ading. Example: If the user selects 172.21 .41.104 as the matching p attern, the filtered group in the Address Book is displayed as follows: Filtering Address Book Da t a Using a[...]

Address Book Polycom®, Inc. 226 3 Select the (Custom) option from the drop-down list. The Custom Filtering dialog box opens. 4 In the Condition - Column text matches fie ld, enter the filtering pattern. For example, to list only end points that in clude the numerals 41 in their name, enter 41.[...]

Address Book Polycom®, Inc. 227 5 Optional. Click the Add Condition button to define additional filte r in g pa tterns to further filter the list and fine tune your search. T o clear a filtering pattern, click the Clear Condition bu tton. The filtered list is displayed with an active filter (blue) indicator ( ) displayed in the selected column hea[...]

Address Book Polycom®, Inc. 228 Obt aining the Display Name from the Address Book The MCU can be configured to replace the name of the dial-in particip ant as defined in the endp oint (site name) with the name de fined in the Ad dress Book. In this process, the system retrieves the data (name, alias, number or IP address) of the dial-in par t icip[...]

Address Book Polycom®, Inc. 229 Importing and Exporting Address Books Address Books are propriet ary Polycom data files that can only be distributed among Colla boration Server units. The Address Books are exported in XML format, wh ich ar e editable of fline. If no name is assigne d to the export ed Address B ook, the de fault file name is: EMA.D[...]

Address Book Polycom®, Inc. 230 3 In the Open dialog b ox navigate to the desired Address Book file (in XML format) to import. 4 Click Open . Y ou will return to the Import File dial og box. 5 Click OK . The Address Book is imported and a confirmation message is displayed at the end o f the process. 6 Click Close . Integrating the Global Address B[...]

Address Book Polycom®, Inc. 231 2 In the RealPresence Resource Man ager or Polycom CM A application, add a user or use an existing user for Colla boration Se rver login as directed in the R ealPresence Resource Manager or Polycom CMA Operations Guide . Write down the User Name and Password as they will be used later to define the Collaboration Ser[...]

Address Book Polycom®, Inc. 232 3 Click OK to complete the defini tions. 4 When prompt ed, click Ye s to reset the MCU and implement the chan ges to the system configuration. EXTERNAL_CONTENT_ USER The login name defined for the Collaboration Server in the RealPre sence Resource Manager or Polycom CMA server defined in the format: domain name/user[...]

Polycom®, Inc. 233 Scheduling Reservations The Reservations option enables users to schedule conferen ces. These conferences can be launched immediately or become ongo ing, at a specified time on a specified date . Scheduling a confere nce reservation requires definition of conference parameters su ch as the date and time at which the conference i[...]

Scheduling Reservati ons Polycom®, Inc. 234 ● When a new Reservation is created in the Reservation Calendar , the effe ct of the new Reservation (including it s recurrences) on available resources is checked. If resource deficiencies are found an error message is displayed. Defined dial-in or dial-o ut particip ants, Meet ing Roo ms, Entry Queue[...]

Scheduling Reservati ons Polycom®, Inc. 235 Using the Reservation Calendar T o open the Reservation Calendar: ● In the RMX Management pane, click the Reservat ion Calendar b u tton ( ). T oolbar Buttons The toolbar buttons functions are describ ed in the table below . Reservations – T oolbar Buttons Button Description New Reservation Create a [...]

Scheduling Reservati ons Polycom®, Inc. 236 Reservations Vi ews The Reservation Calendar list has the following views available : ● Wee k ● Day ● To d a y ● List In all views the Main Window List Pane header displays the total number of reserv ations in the system. Week V iew By default the Reservation Calendar is displayed in Wee k view w[...]

Scheduling Reservati ons Polycom®, Inc. 237 T oday View The current date ( To d a y ), highlighted in orange, can be viewed in both Week Vi e w and Day View . List View List View does not have a calendar based format. All Reservations are listed b y: The Reservations can be sorted, sear ched and browsed by any of the listed fields. • Display Nam[...]

Scheduling Reservati ons Polycom®, Inc. 238 Changing the Calendar View T o change between Week and Day views: ● In Week V iew: In the Reservation Calendar toolbar , click Show Day ( ) to change to Day View . or In Day View: In the Reservation Calen dar toolbar , click Show Week ( ) to change to Week Vi ew .[...]

Scheduling Reservati ons Polycom®, Inc. 239 T o view T oday (the current date): ● In Week Vie w or Day View , in the Reserv ation Calendar toolbar , click the T oday ( ) button to have the current date displayed within the selected view . T o change to List View: 1 In the Reservation Calendar toolbar , click, the Res ervations List ( ) button. T[...]

Scheduling Reservati ons Polycom®, Inc. 240 T o return to Calendar View: ● In the Reservation Calendar toolbar , click any of the buttons ( Show W eek / Show Day / To d a y ) t o return to t he require d Reservation Calendar view . Scheduling Conferences Using the Reservation Calendar Creating a New Reservation There are three metho ds of creati[...]

Scheduling Reservati ons Polycom®, Inc. 241 Method III – T o interactively define the duration: 1 In the calendar , click & drag to exp and the time slot to select the required Date , S tart T ime and Duration for the reservation . 2 In the Reservation Calendar toolbar , click the New Reservation ( ) button or right-click and select New Rese[...]

Scheduling Reservati ons Polycom®, Inc. 242 3 Create the reservation using one of the thr ee methods described abo ve. The New Reservation – Genera l tab di alog box opens. All the fields are the same as for the Ne w Conference – General dialog box, described in the Polycom® RealPresence Collabo ration Server 8 00s / Virtual Editio n Getting [...]

Scheduling Reservati ons Polycom®, Inc. 243 5 Adjust the new reservation’ s schedule by modify ing the fields as described in the t able below . New Reservation – Sc hedule T ab Field Descrip tion S tart T ime Select the S tart T ime of the Reservation. • The S tart/End Times of the Reservation are initially taken from the time slot selecte [...]

Scheduling Reservati ons Polycom®, Inc. 244 Recurring Meeting Select this option to set up a Recurring Reservation - a series of Reservations to be repeated on a regular basis. T o create a recurring reservation, you must define a time period and a recurrence pattern of how often the Reservation should occur: Dai ly , Weekly or Monthly . Recurrenc[...]

Scheduling Reservati ons Polycom®, Inc. 245 6 Click the Participant s tab. The fields are the same as for the New Co nference – Particip ant s dialog box, described in the Polycom® RealPres ence Collaboratio n Server 800s / Virtual Edition Getting S tarted Guide , Participants T ab . 7 Optional. Add p a rticipants from the Participant s Address[...]

Scheduling Reservati ons Polycom®, Inc. 246 9 Click OK . The New Reservation is created an d is displayed in the Reservation Calendar . If you create a recurr ing reservation all occurrences ha ve the same ID.The series number ( _0000n ) of each reserv ation is appended to its D isplay Name . Example: Conference T emplate name: Sales Display Name [...]

Scheduling Reservati ons Polycom®, Inc. 247 The cursor changes to a vertical do uble arrow ( ) when it is moved over th e top and bottom sides of the square. T o move the Reservation to another time slot: 1 Select the Reservation . 2 Hold the mouse bu tton down an d drag the Reservation to the desired time slot. 3 Release the mouse button. T o cha[...]

Scheduling Reservati ons Polycom®, Inc. 248 5 Click OK . The dialog box closes and modificatio n s (if any) are saved. Adjusting the S tart T imes of all Reservations When utilizing GMT offs et (for example, Daylight Saving T ime change), the start time of the reoccurr ing reservations scheduled be fore the Collaboration Serv er time chan ge are n[...]

Scheduling Reservati ons Polycom®, Inc. 249 The Adjust Res ervations Time dialog box opens. 3 Click the arrows of the Offset - Hours box to indicate th e number of hours to add or subtract from the current start time; a positive va lue indicates add ing time, while minus (-) in dicates subtracting time. 4 Click the arrows of the Offset - minutes b[...]

Scheduling Reservati ons Polycom®, Inc. 250 Deleting Reservations T o delete a single reservation: 1 In the Reservations List , navigate to the reservatio n you want to delete, using th e Show Day , Show Wee k , T oday , Back , Next or List buttons. 2 Click to select the rese rvation to be deleted. 3 Click the Delete Reservation () button. or Plac[...]

Scheduling Reservati ons Polycom®, Inc. 251 2 T ype all or p art of the reservation’ s Display Name into the field and click Search . The closest matching Reservation entries ar e displayed. 3 Optional. Double- click the Reservation’s entry in the list to open the Reservations Properties dialog box to view or modify the Reservation . or Right [...]

Polycom®, Inc. 252 Operator Assist ance & Particip ant Move User assistance to p a rticipant s is available when: ● Participa nts have requested individual help (using *0 DTMF code) during the conference. ● Participants have request ed help for th e conference (using 00 DTMF code) during the conference. ● Participa nts have problems conn[...]

Operator Assistance & Participant Move Polycom®, Inc. 253 Operator Conference Guidelines ● An Operator conference can only run in Contin uous Presence mode. ● Operator conference is defined in the Conference Profile. ● An Operator conference can only be c reated by a U ser with Op erator or Adm inistrator Authorization level. ● Operato[...]

Operator Assistance & Participant Move Polycom®, Inc. 254 1 On the IVR Services toolbar , click the New Conference IVR Service () butt on. The New Confere nce IVR Service - Global dialog box opens. 2 Enter the Conference IVR Service Name . 3 Define the Conference IVR Service - Global p arameters. For more information, see Conference IVR Servic[...]

Operator Assistance & Participant Move Polycom®, Inc. 255 15 Click the Video Services t ab . The New Conference IVR Servic e - V ideo Services dialog box opens. 16 Define the Vi deo Services parameters. F or more information, see New Confer ence IVR Service Properties - V ideo Services Parameters . 17 Click the DTMF Codes ta b . The New Confer[...]

Operator Assistance & Participant Move Polycom®, Inc. 256 19 Click the Operator Assist ance ta b. The Operator Assistance dialog box opens. 20 Select Ena ble Operator Assist ance to en able operator assistance when the p articipant requires or requests help during the connection process to the conference or during the confer ence. 21 In the Op[...]

Operator Assistance & Participant Move Polycom®, Inc. 257 9 Click the Vi de o Se rv i ce s tab . The New Entry Queue IVR Se rvice - V ideo Services dialog box opens. 10 In the Video W elcom e Slide list, select the video slide that will be displayed to participant s connecting to the Entry Queue. The slide list includes the video slides that w[...]

Operator Assistance & Participant Move Polycom®, Inc. 258 4 Click the Operator Conference check box. 5 Click the Advanced ta b. The New Profile – Advanced d ialog box opens.[...]

Operator Assistance & Participant Move Polycom®, Inc. 259 6 Define the Profile Advanced parameters. For more det ails, see New A VC CP Profile - Advanced Parameters . Note that when Operator Conference is selected, the Auto T erminate selection is automatically cleared and disabled and th e Operator conference cannot automatically end un less [...]

Operator Assistance & Participant Move Polycom®, Inc. 260 2 In the Profile field, select a Profile in which the O perator Co nference option is selected. Upon selection of the Operator Conference Profile, the Display Name is automatically taken from the Collaboration Server User Login Name . This name cannot be modified. Only one Operator co n[...]

Operator Assistance & Participant Move Polycom®, Inc. 261 4 Click the Participant s tab. The New Conference - Particip ant s dialog box opens. Y ou must define or add the Operator p a rticipant to the Oper ator conference. This particip ant must be defined as a dial-out participant. Define the p arameters of the endp oint that will be used by [...]

Operator Assistance & Participant Move Polycom®, Inc. 262 Saving an Operator Co nference to a T emplate The Operator confere nce that is ongoing can be saved as a te mplate. T o save an ongoing Operator conference as a template: 1 In the Conference s List , select the Operator conference you want to save as a T emplate. 2 Click the Save Co nfe[...]

Operator Assistance & Participant Move Polycom®, Inc. 263 2 Click the St art Conference from T emplate () button. or Right-click and select St art Conference from T emplate . The conference is st arted. The name of the ongoin g conference in the Conferences list is take n from the Conference T emplate Display Nam e. Monitoring Operator Confere[...]

Operator Assistance & Participant Move Polycom®, Inc. 264 Particip ants in Entry Queues who fa iled to enter the correct de stination conference ID or the conference password will wait for operator assistance (provided that an Operator co nference is active). When requiring or requ esting operator assistance, the Collaboratio n Server manageme[...]

Operator Assistance & Participant Move Polycom®, Inc. 265 This list is used as reference only . Participant s can be assisted and moved to the Operator conference or the destinat ion conferen ce only from t he Participant s list of the Entry Queues or on going conference where they are awaiting assist ance. The particip ants are automatically [...]

Operator Assistance & Participant Move Polycom®, Inc. 266 ● Participants cannot be mo ved from a T elepresence confe rence. ● Participa nts cannot be moved from LPR-enabled conferences to non-LPR co nferences. Move from non-LPR conferences to LPR-enabled con f erences is available. ● Move between encrypted and non -enc rypted conferences[...]

Operator Assistance & Participant Move Polycom®, Inc. 267 2 In the Participants list, right-click the icon of the participan t to move and select one of the following options:  Move to Operator Co nference - to move the participant to the Ope rator conference .  Move to Conferenc e - to move the participant to any ongoing conference. Whe[...]

Polycom®, Inc. 268 Conference T emplates Conference T emplates enable administrators and op erators to cr eate, save, schedule and activa te identical conference s. A Conference T emplate : ● Saves the conference Profile. ● Saves all participant p arameters including their Personal Layo ut and Vid eo Forcing settings. ● Simplifies the settin[...]

Conference T emplates Polycom®, Inc. 269 ● The conference specified in the Con f erence T emplate can be designated as a Permanent Conference . For more information see Permanent Conferen ce . Using Conference T emplates The Conference T emp lates list is initially displayed as a closed tab in the Collaboration Server Web Client main window . Th[...]

Conference T emplates Polycom®, Inc. 270 The Conferences List toolb ar includes the following button: Creating a New Conference T emplate There are two method s to create a Conference T emplate: ● From scratch - defining the confer ence param e ters and particip ants ● Saving an ongoing conference as T emplate Creating a new Conferen ce T empl[...]

Conference T emplates Polycom®, Inc. 271 2 Click the New Conference T emplate ( ) button. The New Conference T emplate - General dialog box opens. The fields of the New T emplate – General dial og box are identical to those of the New Conference – General dialog box. For a full description of the fields see the Polycom® RealPresence Collabora[...]

Conference T emplates Polycom®, Inc. 272 4 Click the Participant s tab. The New T emplate – Participant s dialog box opens. The fields of the New T emplate – Partic ip ants di alog box are the same as those of the New Conference – Part icipant dia log box. For a full description of these fields see the Polycom ® RealPresence Collaboration S[...]

Conference T emplates Polycom®, Inc. 273 6 Click the New button. The New Particip ant – General dialog box opens. The New T emplate – Participant dialog box remains open in the backgr ound. For a full description of the Ge neral tab fie lds see Adding a Ne w participant to the Address Book Directly . 7 Modify the fields of the General dialog b[...]

Conference T emplates Polycom®, Inc. 274 8 Click the Advanced ta b. The New Particip ant – Advanced dialog box opens. . 9 Modify the fields of the Advanced dialog box.[...]

Conference T emplates Polycom®, Inc. 275 10 Click the Media Sources tab . The Media So urces dialog box opens. The Me dia Sources dialog box enables you to set up and save Persona l Layout and V ideo Forcing settings for each participant. This is especially import ant when setting up T elepresence confer ences. For a full descrip tion of Personal [...]

Conference T emplates Polycom®, Inc. 276 For a full descr iption of the Information fields see the Polycom® RealPresence Collaboration Server 800s / Vi rtual Edition Getting S tarted Guide, Information T ab . 13 Click the OK button. The particip ant you have defined is added to the Particip ants List. The New Participant dialog bo x closes and yo[...]

Conference T emplates Polycom®, Inc. 277 14 Optional. In the New Conference T emplate dialog box, click the Information tab. The New Conference T emplate – Information dialo g box opens. For a full descr iption of the Information fields see the Polycom® RealPresence Collaboration Server 800s / Vi rtual Edition Getting S tarted Guide, Informatio[...]

Conference T emplates Polycom®, Inc. 278 2 Click the Save Co nference to T empl ate () bu tton. or Right-click and select Save Confe rence to T emplate . The conference is saved to a template whose name is taken from the ongoing conference Display Name (the Lo gin name o f the Collabor ation Server User). The T em plate is displa yed with the Oper[...]

Conference T emplates Polycom®, Inc. 279 2 Click the St art Conference from T emplate () bu tton. or Right-click and select St art Conference from T emplate . The conference is st arted. The name of the ongoin g conference in the Confer ences list is take n from the Conference T emplate Display Name. Participa nts that are connected to other ongoi[...]

Conference T emplates Polycom®, Inc. 280 2 Click the St art Conference from T emplate () bu tton. or Right-click and select St art Conference from T emplate . The conference is st arted. The name of the ongoing conference in the Conferences list is t aken from the Conference T emplate Display Nam e. Scheduling a Reservation From a Conference Te m [...]

Conference T emplates Polycom®, Inc. 281 2 Click the Schedule Reservation f rom T emplate () button. or Right-click and select Schedule Reservation fr om T emplate . The Reservation Propert ies dialog box is displayed. The Display Name of the Reservation is t aken from the Conference T emplate Display Name. For a full description of the Reserva t [...]

Conference T emplates Polycom®, Inc. 282 4 Click the OK button. A Reservation is created based on t he Conference T emplate. The Reservation can be viewed and modified along wi th all other Rese rvations using the Rese rvations - Calendar V iew and Reservations List. If you create a recurr ing reservation all occurrences ha ve the same ID.The seri[...]

Conference T emplates Polycom®, Inc. 283 simultaneously . Using this opti on can save configuration time and ensures that identical settings are used for conferences running on dif ferent MCUs. This is especially important in environment s using cascading conference s that are runnin g on different MCUs. ● Administrators can export and import Co[...]

Conference T emplates Polycom®, Inc. 284 2 Click the Export Conference T emplate s button, or right-click the Conference T emplates list, and then click Export Conf erence T emplates . The Conference T emplates - Export dialog box is displayed. 3 In the Export Path field, type the path name to the location where you want to sa ve the expo rted fil[...]

Conference T emplates Polycom®, Inc. 285 4 Optional. Clear the Export includes co nference profiles check box when you only want to export Conference T emplate s. When this check box is clear ed, the Conference T emplates - Export dialog box is displayed without the Profiles file name field. 5 In the T emplates file name field, type the file nam e[...]

Conference T emplates Polycom®, Inc. 286 3 In the Export Path field, type the path name to the location where you want to sa ve the expo rted file or click Browse to select the desired p ath. 4 Optional. Clear the Export includes co nference profiles check box when you only want to export Conference T emplate s. When this check box is clear ed, th[...]

Conference T emplates Polycom®, Inc. 287 The Conference T emplates - Impo rt dialog box is displayed. 3 Optional. Clear the Import inc ludes conference profiles check box when you on ly want to import Conference T emplate s. When this check box is cleared, the Conference T emplates - Import dialog bo x is displayed without the Profiles file name f[...]

Conference T emplates Polycom®, Inc. 288 6 Click Cancel to exit the Messa ge Alert s window . The imported Co nference T emplates are ad ded to the Confer ence T emplates list. When the Import includes conference profile s check box is selected, the import ed Conference Profiles are added to the Conference Profiles list.[...]

Polycom®, Inc. 289 Polycom Conferencing for Microsof t Outlook® Polycom Conferencing for Micr osoft Outlook is an add-in th at enables users to easily organize and invite attendees to Vide o Enabled meetings via Microsoft Outlook ® . Polycom Conferencing for Micro s of t Outlook is implemented by installing the Polycom Conferencing Add-in for Mi[...]

Polycom Conferencing for Microsoft Outlook® Polycom®, Inc. 290 A Gathering Slide is displayed to connected p articipants until the conference st arts. The Gathering Slide displays live video along with information take n from the meeting in vitation such as the subject, meeting organizer , duration, dial-in numbers etc. At the end of the Gatherin[...]

Polycom Conferencing for Microsoft Outlook® Polycom®, Inc. 291 T o configure the Collaboration Server’ s Exchange Integration Configuration: 1 On the Collaboration Server menu , click Setup > Exchange Integration Configuration . The Exchange In tegration Configuration dialog box is d isplayed. There are thre e options that can be used to con[...]

Polycom Conferencing for Microsoft Outlook® Polycom®, Inc. 292 Option 1 - Using default Exchange Server settings a Define the following fields: Exchange Inte gration Configura tion - Option 1 Field Descrip tion Enable Calendaring Service Select or clear this che ck box to enable or disable the Calendaring Service using the Polycom Add- in for Mic[...]

Polycom Conferencing for Microsoft Outlook® Polycom®, Inc. 293 b Click OK . Option 2 - Using an alternate Primary SMTP Ma ilbox a Define the following fields: Domain Enter the name of th e netwo rk domain where the Collaboration Server is installed as defined in the Microsoft Exchange Server . Primary SMTP Mailbox (Optional) This field is left em[...]

Polycom Conferencing for Microsoft Outlook® Polycom®, Inc. 294 b Click OK . Exchange Inte gration Configura tion - Option 2 Field Descrip tion Enable Calendaring Service These fields are defined as for Option 1 above. Exchange Server Address User Name Password Domain Accept Appointments Primary SMTP Mailbox (Optional) Enter the na me of the SMTP [...]

Polycom Conferencing for Microsoft Outlook® Polycom®, Inc. 295 Option 3 - Using modified Exchange Server settings[...]

Polycom Conferencing for Microsoft Outlook® Polycom®, Inc. 296 a Define the following fields: b Click the OK button. If applicable, RSS, VMC , RealPresence DMA system, and calendaring- enabled endpoint s are configured with the Exchange Server Name , User Names and Passwords needed to access their accounts. For more informa tion see the Polycom U[...]

Polycom Conferencing for Microsoft Outlook® Polycom®, Inc. 297 ● The Collaboration Server’ s Default Entry Queue must be configured a s an Ad Hoc Entry Queue and must be designated as the T ransit Entry Queue . For more informa tion see the Entry Queues . ● The meeting organizer can enable recording and /or streaming of the meeting. ● If [...]

Polycom Conferencing for Microsoft Outlook® Polycom®, Inc. 298 Creating and Connecti ng to a Conference Creating a Conference Meetings are organized using the Microsoft Outlook client in the normal manner . If the meeting organizer decides that video participa n ts are to be included in a multipoint video conference , he/she clicks the Polycom Co[...]

Polycom Conferencing for Microsoft Outlook® Polycom®, Inc. 299 The table be low summarizes the Collaboration Server’ s usage of Microsof t Outlook data fie lds included in the meeting invit ation. Connecting to a Conference Participa nts can connect to the c onference in the following ways: ● Participants with Polyco m CMA/RealPresence Deskto[...]

Polycom Conferencing for Microsoft Outlook® Polycom®, Inc. 300 Collaboration Server St andalone Deployment When using a single Collaboration Server in a st andalone deployment, connection is via an Ad Hoc Entry Queue. The meeting is sta rted when the first particip ant connects to the Collaboration Ser ver. When the first particip ant connects, a[...]

Polycom®, Inc. 301 Conference and Particip ant Monitoring Y ou can mon itor ongoin g conferen ces and perf orm various operations while confer ences are ru nning. Three levels of monitoring are availab le with the Collaboration Server : ● General Monitoring - Y ou can monitor the general st atus of all ongoing conferences an d their particip ant[...]

Conference and Participant Monitoring Polycom®, Inc. 302 V iewing the Properties of Ongo ing CP and Mixed CP and SVC Conferences T o view the p arameters of an ongoing CP conference: 1 In the Conference list pane, doub le-click the CP conferen ce or right-click the CP conference and then click Conference Propertie s . Conference monitoring - T ab [...]

Conference and Participant Monitoring Polycom®, Inc. 303 The Conference Properties - General dialog b ox with the General tab opens. The following information is displayed in the General tab: Conference Properties - Gen eral Field Description Display Name The Display Name is the conference name in native language and Unicode character sets to be d[...]

Conference and Participant Monitoring Polycom®, Inc. 304 2 Click the Advanced ta b. The Conference Properties - Advanced dialog box opens. 3 The following information is displayed in the Advanced ta b: Conference Pa ssword A numeri c pa ssword for partici pant s to access the conference. Chairperson Password A numeric password used by particip ant[...]

Conference and Participant Monitoring Polycom®, Inc. 305 Conference Properties - Adv anced Parameters Field/Option Des cription Encryption Indicate s whether the conference is encrypted. Packet Loss Compensation (LPR and DBA) Indicates wether Packe t Loss Compensat ion (LPR and DBA) is enabled for the conference. Auto T erminate When selected, ind[...]

Conference and Participant Monitoring Polycom®, Inc. 306 4 Click the Gathering Settings tab. The Conference Properties - Gathering Settings dialog box opens. The following informat ion is displayed: 5 Click the Video Quality tab. Profile - Gathering Settings Field/Option s Description Enable Gathering Ind icates whether the Gathering Phas e has be[...]

Conference and Participant Monitoring Polycom®, Inc. 307 The Conference Pr operties - Vid eo Quality dialog box opens. The following informat ion is displayed: Conference Properties - Video Quality Parameters Field/Option Desc ription People V ideo Definition Video Quality Indicates the resolution and frame rate that determine the video quality se[...]

Conference and Participant Monitoring Polycom®, Inc. 308 Multiple Content Resolutions Indicates if Multiple Content Resolutions mode for content sharing is enabled . In this mode , content is shared in multip le streams, one for each video pro tocol: H.263 and H.264. This allows endpoints with different protocols to connect and disconnect without [...]

Conference and Participant Monitoring Polycom®, Inc. 309 6 Click the Video Sett ings tab to list the video parameters. Conference Properties - Vi deo Settings Parameters Field Descrip tion Presentation Mode W hen checked, indica tes that the Pres entations Mode is active. This option is disabled in a mixed CP and SVC conference. For more informati[...]

Conference and Participant Monitoring Polycom®, Inc. 310 7 Click the A udio Settings tab to view the audio settin g for the conference. 8 If needed, you can enable or d isable the Mute particip ants except lecturer setting.[...]

Conference and Participant Monitoring Polycom®, Inc. 31 1 9 CP Only Conferences: Click the C ust omized Polling tab to view and modify the custo mized polling for the conference. All conference particip ants are listed in the left p ane ( All Participant s ) while the participant s that are to be displayed in the Auto Scan enable d cell of the vid[...]

Conference and Participant Monitoring Polycom®, Inc. 312 10 Click Apply to confir m and keep the Conference Propertie s dialog box open. or Click OK to confirm and return to the Collaboration Serv er Web Client Main Screen . 11 Click the Skins tab to vie w the skin selected for the conference. Y ou cannot select another skin duri ng an ongoing con[...]

Conference and Participant Monitoring Polycom®, Inc. 313 The Conference Properties - General dialog b ox with the General tab opens. 2 The following information is displayed in the General tab: Conference Properties - Gen eral Parameters Field Descrip tion Display Name The Display Name is the conf erence name in native language and Unicode charact[...]

Conference and Participant Monitoring Polycom®, Inc. 314 3 Click the Advanced ta b. The Conference Properties - Advanced dialog box opens. 4 The following information is displayed in the Advanced ta b: Chairperso n Password A numeric password used by participant s to identify themsel ves as the conference chairperson. ID The conference ID. Profile[...]

Conference and Participant Monitoring Polycom®, Inc. 315 5 Click the Video Quality tab. The Conference Properties - Video Quality dialog box opens. The following informat ion is displayed: Conference Properties - Adv anced Parameters Field/Option D escription Auto T erminate When selected, indicates that t he MCU wil l automatically terminate the [...]

Conference and Participant Monitoring Polycom®, Inc. 316 Conference Properties - Video Quality Parameters Field/Option D escription People V ideo Definition Video Quality Indicates the resolution and frame rate that determine the video quality se t for the conference. Only Sharpness is supported. Maximum Resolution In SVC conferencing , this is al[...]

Conference and Participant Monitoring Polycom®, Inc. 317 6 Click the Video Sett ings tab to view the video parameters de fined for the conference. In SVC conferences, only Auto Layout is enabled and cannot be disabled. All other vid eo settings are disabled.[...]

Conference and Participant Monitoring Polycom®, Inc. 318 7 Click the Audio Settings tab to view the audio p arameters defined for the conference. In SVC confer ences, all Audi o Settings opt ions are disab led. 8 Click the Information tab to view general information define d for the conference. Changes made to this informatio n once the conference[...]

Conference and Participant Monitoring Polycom®, Inc. 319 Requesting Help A particip ant can request help using the appropriate DTMF co de from his/her touch tone telephone or the endpoint ’s DTMF input device. The particip ant can request Individual Assist ance (default DTMF code *0 ) or Conference Assistance (defau lt DTMF cod e 00 ). Particip [...]

Conference and Participant Monitoring Polycom®, Inc. 320 Request to Speak Participant s that were muted by the conference organizer/system operator can indicate that they want to be unmuted b y entering the approp riate DTM F code. An icon is displayed in the Role column of the Participant s list for 30 seconds. Request to Speak is: ● Activated [...]

Conference and Participant Monitoring Polycom®, Inc. 321 The table below lists the tabs in the Participant Properties dialog box, as viewed by each user type, for each particip ant connection types. SIP SVC-based participant properties are similar to SIP A VC-based participant properties. Particip ant monitoring - T ab list per particip ant conne [...]

Conference and Participant Monitoring Polycom®, Inc. 322 V iewing the Properties of Participant s T o view the p articip ant Properties: » In the Participant List p ane double-click the particip ant entry . Al ternatively , right-click a particip ant and then click Particip ant Properties . The Particip ant Properties dialog box opens, displaying[...]

Conference and Participant Monitoring Polycom®, Inc. 323 Particip ant Properties - Media Sources Parameters Field Descrip tion Name Indicates the pa rticipant’s name. Note: This field is displayed in all tabs. Endpoint W ebsite (link) Click the Endpoint Website hyperlink to connect to the internal website of the participant’s endpoint. It enab[...]

Conference and Participant Monitoring Polycom®, Inc. 324 1 Click the Connection St atus tab to view the connection st atus, and if disconnected the cause of the disconnection. This dialog box is the same for A VC-based and SVC-based p articipants. The following parameters are displayed: Particip an t Properties - Conn ection S tatus Paramete rs Fi[...]

Conference and Participant Monitoring Polycom®, Inc. 325 2 Click the H.245 (H.323) or SDP (SIP) tab during o r after the participant’s co nnection process to view information that ca n help in resolving connection issues. Video Disconnection Cause Displays the cause the video chann el coul d not be connected. For more information, see Appendix A[...]

Conference and Participant Monitoring Polycom®, Inc. 326[...]

Conference and Participant Monitoring Polycom®, Inc. 327 3 Click on the Channel S tatus t ab to view the status of the various channels. Particip an t Properties - H.245/SDP Parameters Field Descrip tion Remote Capabilities Lists the p articipant’ s capa bilities as declared by the endpoint. Remote Communication Mode Displays the actual capabili[...]

Conference and Participant Monitoring Polycom®, Inc. 328 The following parameters are displayed: Particip an t Properties - Channel St atus Para meters Field Descrip tion Channels Used When checked, indicates the ch annel type used by the participant to connect to the conference: Incoming channels are endpoint to MCU, Outgoing channels are from MC[...]

Conference and Participant Monitoring Polycom®, Inc. 329 4 Click the Channel St atus Advanced tab to view additional information for selected audio an d video channels. Sync S tatus • Channel - The channe l type: Video or Content. • Source - The name of the particip ant currently vi ewed by this pa rticipant. • Position - The video layout po[...]

Conference and Participant Monitoring Polycom®, Inc. 330 In the Channel S tatus - Advanced tab, channels can be selected for viewing additional informa tion: Particip ant Properties - Channel Status Advanced Parameters Field Descrip tion Channel Info Select a channel to view its information: • H.225 • H.245 • Audio in • Audio out • Video[...]

Conference and Participant Monitoring Polycom®, Inc. 331 ICE Polycom® RealPresence® Collaboration Server 800s and Polycom® RealPresence® Collaboration Server Virtual Edition IP Address The IP address, port number , and transport protocol of the MCU used to pass through the media when ICE is functional. See Participant Properties - ICE Connecti[...]

Conference and Participant Monitoring Polycom®, Inc. 332 5 Optional for H.323 A VC-based p articipa nt s . Click th e G atekeepe r St atu s tab to view its parame ters. Particip an t Properties - Gatekeeper St atu s Parameters Field Descrip tion Requested Bandwidth The bandwidth requested b y the MCU from the gatekeeper . Allocated Ba ndwidth The [...]

Conference and Participant Monitoring Polycom®, Inc. 333 6 Optional for SIP A VC-based and SVC-based p articipant s. Click the Call Admission Control tab to view its p arameters. Gatekeeper St ate Indicates the status of the participant’ s regi stration with the gatekeeper and the bandwidth allocated to the participant. The following statuses ma[...]

Conference and Participant Monitoring Polycom®, Inc. 334 Monitoring SIP BFCP Content In the SIP Participant Properties dialog box, BFCP status information appea rs in: ● All three p anes of the SDP ta b. ● The Channel S tatus tab. ● The Channel S tatus - Advanced tab. For more informa tion see Pa rticipant Level Monitoring . Allocated Bandw [...]

Conference and Participant Monitoring Polycom®, Inc. 335 Detecting Endpoint Disconnection Endpoint dete ction can be detect ed for SIP and H323 protocols. Detecting SIP End point Disconnection When an abnormal disconnectio n of SIP endpoints occurs because of network problems or client application failures, SIP end points remain connected to the c[...]

Conference and Participant Monitoring Polycom®, Inc. 336 If no messages are received th rough either channel with in the predefined time out interval, the end point is disconnected, an d a disconnection message, H.323 remote stopped responding , is sent to the endpoint. No channel disconnection detection occurs while an endpoin t ’s vid eo or au[...]

Conference and Participant Monitoring Polycom®, Inc. 337 Monitoring T elepresence Particip ant Properties A T elepresence status indicator is di splayed in the Participant Properti es - Advanced tab when monit oring conference participants. The T elepresence mode of the participant is indicated: ● RPX - the p articipant’s e n dpoint is transmi[...]

Polycom®, Inc. 338 Recording Conferences Conferences running on the Collaboration Ser v er can be recorded using Polycom RealPresence® Cap t ure Server in the following ways: ● Capture Serv er dials in MCU for conference recording via an SIP interface fro m Capture Serv er . From the Capture Server Ad min UI, you can start a confer ence recordi[...]

Recording Conferen ces Polycom®, Inc. 339 3 Repeat step 1 and step 2 for each VRR to create addit ional VRRs. For more information see the RSS 4000 User Guide. Configuring the Collaboration Server to Enable Recording T o make recording possible the following components you must be configured on the Collaboration Server : ● Recording Link – def[...]

Recording Conferen ces Polycom®, Inc. 340 3 Define the following parameters: Recording Link Paramete rs Parameter Descriptio n Name Displays the default name that is assigned to the Recording Link. If multiple Recording Links are defined, it is recommended to use a descriptive name to be indicate the VRR to which it will b e associated. Default: R[...]

Recording Conferen ces Polycom®, Inc. 341 4 Click OK . The Recording Link is adde d to the Collaboration Server unit. Enabling the Recording Features in a Conference IVR Service T o record a conference, a Conferen ce IVR Service in which the recording messages and DTMF co des are activated m ust be assign ed to the co nference. Th e default Co nfe[...]

Recording Conferen ces Polycom®, Inc. 342 Default DTMF Codes assigne d to the recording pr ocess b In the Permission entry , select whether this function can be used by all conferen ce participant s or only the chairperson. 8 Click OK . Enabling the Recording in the Conference Profile T o be able to record a conference, the recording option s must[...]

Recording Conferen ces Polycom®, Inc. 343 3 In the Profile Properties dialog box, click the Recording tab . 4 Select the Enable Record ing check box. 5 Define the following parameters Conferen ce Profile Record ing Parameters: Parameter Descriptio n Enable Recording Se lect to enable Recording Settings in the dial og box. Recording Link Select a r[...]

Recording Conferen ces Polycom®, Inc. 344 6 Click OK . Recording is enabled in the Conferen ce Profile. Recording Link Encryption The Recording Link can be encrypted when r e cording an encrypted confere nce. The encryption of the Recording Link is enabled when Encryption is selected in the Conference Profile on the Collaboration Server and on the[...]

Recording Conferen ces Polycom®, Inc. 345 Recording Link Settings The recordin g of encryp ted confer ences via an encrypted Recording Link is enabled in the Conference Profile by: ● Selecting the Encryption option ( Encrypt All or Encrypt when Possible ) in the Ad vanced tab . For more det ails, see Packet Loss Compensation (LPR and DBA) A VC C[...]

Recording Conferen ces Polycom®, Inc. 346 When Capture Server dials in MCU for conference re co rding, you can choose the video layout from the Capture Server Admin UI. The following layout is supported by the Co llaboration Server . ● Auto: automatic layout setting at the Collab oration Serv er side. ● Single View: record 1*1 layout ● Dual [...]

Recording Conferen ces Polycom®, Inc. 347 Recording Pa rticipant Rig ht-click Options T o manage the recording process using the Conferen ce toolbar: In the Conference s pane, click one of the followin g buttons in the Conference tool bar . Name Description Suspend Video T he Suspend Video option prevents the incoming video of the recordin g link [...]

Recording Conferen ces Polycom®, Inc. 348 Conferences List - Recording T ool bar buttons Using DTMF Codes to Mana ge the Recording Process By entering the appropriat e DTMF code on the endpoint, the ch airperson can Sto p the recording ( *74), Pause it (*75), or Start/Resume the recordin g (*73). For m ore inform ation on m anaging the recording p[...]

Polycom®, Inc. 349 Users, Connections, and Notes Collaboration Server Users Collaboration Server W eb Client users are defined in the User’s table and can connect to the MCU to perform various operat ions. A maximum of 100 users can be defined per MCU. User T ypes The MCU supports the following us er Authorizatio n Levels:  Administrator  [...]

Users, Connections, and Notes Polycom®, Inc. 350 Auditor An Auditor can only view Auditor Files and audit the system. Machine Account User names can be associated with se rvers (machines) to ensure that all users are subject to the same account and password policies. For more det ails, see Machine Account . Listing Users The Users pane list s the [...]

Users, Connections, and Notes Polycom®, Inc. 351 T o add a new user to the system: 1 In the RMX Management p ane, click the Users ( ) button. 2 The Users pane is displayed. 3 Click the New User ( ) button or right-click anywhere in the p ane and then click New User . The User Propert ies dialog bo x opens. 4 In the User Name text box, enter the na[...]

Users, Connections, and Notes Polycom®, Inc. 352 Changing a User ’ s Password Users with Administrator au thorization can chang e thei r own p assword and other users’ passwords. Users with Operator authorization can change th eir own password. T o change a user ’ s password: 1 In the RMX Management p ane, click the Users ( ) option. 2 Right[...]

Users, Connections, and Notes Polycom®, Inc. 353 A confirmation box is displayed. 3 Click YES . The User status in th e Users list - Disabled column changes to Ye s . Enabling a User An administra tor can ena ble a User wh o was disable d manually by the adminis trator . T o enable a user: 1 In the RMX Management p ane, click the Users ( ) button.[...]

Users, Connections, and Notes Polycom®, Inc. 354 Renaming a User T o rename a user: 1 In the RMX Management p ane, click the Users ( ) button. The Users pane is displayed. 2 Right-click the user to be re named and select Rename User . The Rename User dialog box is displayed. 3 Enter the user’s new name in the New User Nam e field and click OK . [...]

Users, Connections, and Notes Polycom®, Inc. 355 1 The application-user sends a connection request, in cluding its TLS certificat e, to the Collaboration Server. 2 The Collaboration Ser ver searches its records to find the FQDN that is associated with the application-user’s name. 3 If the FQDN in the rece ived certificate ma tches that assoc iat[...]

Users, Connections, and Notes Polycom®, Inc. 356 Active Directory ● When workin g with Active Directory , CMA, RealPresence DMA system , and cannot be r egistered within Active Directory as regular users. CMA and RealPr esence DMA system application- users must be manually . ● The only restrictio n is that TLS mode is ena bled together with cl[...]

Users, Connections, and Notes Polycom®, Inc. 357 Using Notes T o create a note: 1 On the Collaboration Server menu, c lick Administration > Notes . The Notes window open s. 2 In the Notes toolbar , click the New Note ( ) button, or right-click an ywhere inside the Notes window and select New Note . 3 In the Note dialog box, type the required te[...]

Polycom®, Inc. 358 IP Network Services T o enable the Collaboration Server to function within IP network envi ronments, network paramete rs must be defined for the IP Network Services. The configuration dialog b oxes for the IP network service s are accesse d via the Collaboration Server Management p ane of the Collaboration Server We b Client . I[...]

IP Network Services Polycom®, Inc. 359 ● IPv6 & IPv4 When IPv4 is selected, IPv6 fie lds are not displayed and conversely when IPv6 is selected, IPv4 fields are not displayed. When IPv6 & IPv4 is selected both IPv6 and IPv4 fields are displaye d. For the purposes of comprehensive docu mentation, all screen captures in this chapter show t[...]

IP Network Services Polycom®, Inc. 360 Modifying the Management Network in the RealPre sence Collaboration Server 800s The Management Netwo rk parameters need to be modified if you want to: ● Connect directly to the Collaboration Serv er from a workstation ● Modify rout es ● Modify DNS information T o view or modify the Management Network Se[...]

IP Network Services Polycom®, Inc. 361 IPv6 Configuration Method Manual Configuration Method is recommended with IPv6. Auto (S tateless) Sele ct this option to allow automatic generation of the following addresses: • Link-Local (For i nternal use only) • Site-Local • Global Manual Select his optio n to enable manual entry of the following ad[...]

IP Network Services Polycom®, Inc. 362 4 Click the Routers tab. 5 Modify the following fields: Shelf Management IP Address IPv4 The IPv4 address of the RMX Shelf Management Server . This IP address is used by the Collaboration Server Web Client for Hardware Monitoring purposes. IPv6 The IPv6 address of the RMX Shelf Management Server . This IP add[...]

IP Network Services Polycom®, Inc. 363 RealPresence Collabor ation Server 800s - Defa ult Mana gement Network Service – Ro uters Field Descrip tion Default Router IP Address IPv4 Enter the IP address of the de fault router . The default router is used whenever the defined static routers are not able to route packets to their destination. The def[...]

IP Network Services Polycom®, Inc. 364 6 Click the DNS ta b. 7 Modify the following fields: RealPresence Collaboration Server 800s - Default Management Network Service – DNS Field Descrip tion MCU Host Name Enter the name of the MCU on the network. Default name is RMX DNS Select: • Off – if DNS servers are not u sed in the network. •S p e [...]

IP Network Services Polycom®, Inc. 365 8 Click OK. 9 If you have modified the Management Network Prop erties , reset the MCU. Modifying the Default IP Networ k Service in the RealPresence Collaboration Server 800s The Default IP Service parameters need to be modified if you want to chan ge the: ● Network type that the Collaboration Server connec[...]

IP Network Services Polycom®, Inc. 366 2 In the Network list pane, double-click th e Default IP Service ( , , or ) entry . The Default IP Service - Networking IP dialog box opens. 3 Modify the following fields: RealPresence Collaboration Server 800 s - Default IP Network Service – IP Field Descrip tion Network Service Name The name Default IP Se[...]

IP Network Services Polycom®, Inc. 367 4 Click the Routers tab. With the exception of IP Networ k T ype , the field defi nitions of the Routers tab a re the same as for the Default Management Ne twork. For more information see step 3 . 5 Optional. Click the DNS ta b. Settings in this dialog box are relevant to Multiple Network Services only . For [...]

IP Network Services Polycom®, Inc. 368 6 Click the Gatekeeper tab. 7 Modify the following fields:[...]

IP Network Services Polycom®, Inc. 369 RealPresence Collabor ation Server 800s - Default IP Service – Con ferencing – Gatekeeper Parameters Field Descrip tion Gatekeeper Select Spe ci fy to enable configuration of the gatekeeper IP address. When Off is selected, a ll gatekeeper options a re disabled. Primary Gatekeeper IP Address or Name Enter[...]

IP Network Services Polycom®, Inc. 370 8 Click the Ports tab. Settings in the Ports tab allow specific ports in the firewall to be allocated to mu ltimedia confer ence calls. The port range recommended by IANA (Internet Assigned Numbers Autho r ity) is 49152 to 65535. The Collaboration Server uses this reco mmendation along with th e number of lic[...]

IP Network Services Polycom®, Inc. 371 RealPresence Collabor ation Server 800s - Default IP Service – Con ferencing – Ports Parameters 10 If required, click the QoS tab. Field Description Fixed Ports Leave this check box cleared if you are defin ing a Network Service for lo cal calls that do not require con figuring the firewall to accept call[...]

IP Network Services Polycom®, Inc. 372 Quality of Service (QoS) is import ant when transmitting high bandwidth audio and video information. QoS can be measured and guar anteed in terms of: • Average de lay between packet s • V ariation in delay (jitter) • T ransmission error rate DiffServ and Precedenc e are the two QoS methods supported by [...]

IP Network Services Polycom®, Inc. 373 RealPresence Collaboration Server 800 s - Default IP Service – Conferencing – QoS Parameters Field Description Enable Select to enable the configur ation and use of the QoS settings. When un-checked, the values of the DSCP (Differentiated Services Code Point) bits in the IP packet headers are zero. T ype [...]

IP Network Services Polycom®, Inc. 374 12 Click the SIP Servers ta b. 13 Modify the following fields: RealPresence Collaboration Server 800 s - Default IP Network Service – SIP Servers Field Description SIP Server Select: • Specify – to manually configure SIP servers. •O f f – if SIP servers are not present in the network. SIP Server T y[...]

IP Network Services Polycom®, Inc. 375 T ranspo rt T ype Select the protoc ol that is used for signaling be tween the Collaborati on Server and the SIP Server or the endpoints according to the protocol supported by the SIP Server: UDP – Select this option to use UDP for signaling. TCP – Select this option to use TCP for signaling. TLS – The [...]

IP Network Services Polycom®, Inc. 376 14 Click the Security tab. 15 Modify the following fields: Outbound Proxy Servers: Primary / Altern ate Server Parameter Server IP Address By default, the Outbound Proxy Se rver is the same as the SIP Server . If they differ , modify the IP address of the Outbound Proxy and the listening port number (if requi[...]

IP Network Services Polycom®, Inc. 377 RealPresence Collaboration Server 800 s - Defaul t IP Network Service – Security (SIP Digest) If the Authentication User Name and Authentication Password fields are left empty , the SIP Digest authentication reque st is rejected. For registration without authentication , the Collaboration Server must be reg[...]

IP Network Services Polycom®, Inc. 378 16 Optional. T o configure the ICE envir onment, click the SIP Advanced ta b. 17 Modify the following fields: RealPresence Collaboration Server 800 s - Default IP Network Service – SIP Advanced 18 Click the OK button. Field Description ICE Environment Select MS (for Microsof t ICE implementation) to ena ble[...]

IP Network Services Polycom®, Inc. 379 V iewing the M anagement Network in the RealPresence Collaboration Server V i rtual Edition T o view the Management Network Service: 1 In the Collaboration Server RMX Ma nagement pane, click the IP Netw ork Services ( ) button. 2 In the IP Network Services list pane, double-click the Management Network ( ) en[...]

IP Network Services Polycom®, Inc. 380 3 Click the Routers tab. The following fields can be viewed but not modified. If an attempt is made to modify these se ttings, the message below will be displayed:[...]

IP Network Services Polycom®, Inc. 381 RealPresence Collabor ation Server Virtual Edition - Default Management Network Service – Routers Field Descrip tion Default Router IP Address IPv4 The IP address of the default router . The default router is used whenever the defi ned static routers are not ab le to route packets to their destination. The [...]

IP Network Services Polycom®, Inc. 382 4 Click the DNS ta b. The following fields can be modified, but their values will not be applied: RealPresence Collabor ation Server Virtual Edition - Default Management Network Service – DNS Field Description MCU Host Name The name of the MCU on the networ k. Default name is PolycomMCU DNS •O f f – if [...]

IP Network Services Polycom®, Inc. 383 5 Click OK. IP Network Monitoring The Signaling Monitor is the Collaboration Serve r entity used fo r monitoring the st atus of external network entities such as the gatekeep er , DNS, SIP proxy and Outbound proxy and their interaction with the MCU. T o monitor signaling st atus: 1 In the RMX Management pane,[...]

IP Network Services Polycom®, Inc. 384 IP Network Services Properties – RMX CS IP Field Description Service Name In the RealPresence Collaboration Server 800 s, the name assigned to the IP Network Service by the Fast Configuration Wizard . In the RealPresence Collabo ration Server Virtual Edition, this is always, “IP Network Service.” Note: [...]

IP Network Services Polycom®, Inc. 385 3 Click the H.323 tab . The H.323 ta b displays the following fields: IP Network Services Properties – H.323 Field Description Connection S tate The state of the connectio n bet ween the Sig naling Host and the gateke eper: Discovery - The Signaling Host is attempting to locate the gatekeeper. Registration [...]

IP Network Services Polycom®, Inc. 386 4 Click the SIP Servers tab . The SIP Servers t ab displays the following fields: IP Network Services Properties – SIP Ser vers Field Description Role Active -The default SIP Server is used for SIP traffic. Backup -The SIP Server is used for SIP traf fic if the preferred proxy fails. Name The name of the SI[...]

IP Network Services Polycom®, Inc. 387 5 Click the ICE Servers tab. The ICE Servers ta b displays the following fields: IP Network Services Properties – ICE Servers Field Description Role The ICE Server ’ s role is di splayed: • STUN password server • STUN Server UDP • STUN Server TCP • Relay Server UDP • Relay Server TCP IP Address [...]

IP Network Services Polycom®, Inc. 388 Using IPv6 Networking Addresses fo r Collaboration Server Internal and External Entities IPv6 addresses can be assigned to both Co llaboration Server ( In ternal ) and External Entity addresses. Collaboration Server Internal Addresses Default Management Network Servic e ● Control Unit ● Signaling Host ●[...]

IP Network Services Polycom®, Inc. 389 ● Participa n ts that do not use the same IP addre ss version as the Collaborati on Server in ongoing conference s launched fr om Meeting Rooms , Reserva tions and Conference T em plates, and are disconnected. An er ror message, Bad IP address version, is displayed. IP Security (IPS ec) Protoc ols are not s[...]

IP Network Services Polycom®, Inc. 390 3 Click the OK button. NA T (Network Address T ranslation) T raversal NA T T raversal is a set of techniques enabling particip ants be hind firewalls to conn ect to conferences, hosted on the Collab oration Server , remotely using the internet. Session Border Controller (SBC) All signaling and media for both [...]

IP Network Services Polycom®, Inc. 391 Business to Business Connections The following Business to Business connection call flow options are supported: Remote Connections Enterprise Client CMA Client Environment Registered SBC Registered Environment SIP / H.323 Y es SAM / Acme Packet  Ye s S I P SIP / H.323 No SAM / Acme Packet  No SIP SIP / [...]

IP Network Services Polycom®, Inc. 392 FW (Firewall) NA T Keep Alive The Collaboration Server can be configure d to send a FW NA T keep alive message at specific Intervals for the RTP , UDP and BFCP channels. This is necessary be cause port map pings in the firewa ll are kept open only if there is network traf fic in both directions. The fire wall[...]

IP Network Services Polycom®, Inc. 393 For more det ails on modifying t he values of system flags, see Manually A dding and Deleti ng System Flags . SIP Proxy Failover With Polycom® Distributed Media Application™ (DMA™) 7000 Collaboration Server systems that ar e part of a RealPresence DMA system environment ca n benefit from the RealPresen c[...]

IP Network Services Polycom®, Inc. 394 NTP 123 UDP Network T ime Protocol. Enables access to a time server on the network. No H.323 GK RAS 1719 UDP Gatekeeper RAS messages traffic. N o H.323 Q.931 1720 - incoming; 49152-59999 - outgoing TCP H.3 23 Q.931 call signaling. Each outgoing call h as a separate port. The port for each ou tgoing call is al[...]

IP Network Services Polycom®, Inc. 395 LAN Redundancy LAN Redundancy enables the redu ndant LAN port connec tion to automatically replace the failed port by using another physical co nnection and NIC (Network In terface Card). When a LA N port fails, IP network traffic failure is aver ted and netw ork or endpoints disconnections do not occur . Whe[...]

IP Network Services Polycom®, Inc. 396 Collaboration Server - Rear View Media Redund ancy on the Collaboration Server is dependent on the settings of the LAN_REDUNDANCY and MUL TIPLE_SERVICES System Flags as summarized in th e table below . Collaboration Se rver - Media Redu ndancy - System Flags Hardware Monitor Indications With LAN redundancy , [...]

IP Network Services Polycom®, Inc. 397 Multiple Network Services Media, signaling and managem ent networks can be physically sep arated on the Collaboration Server system to provide enhanced security . This addresses the requirement in an organiza tion that different group s of particip ants be supported on different netwo r ks. For example, some [...]

IP Network Services Polycom®, Inc. 398 Resource Allocation and Capacity The Resolution Configuration se ttings are conf igured per MCU a nd affe ct the resource capacity of the MCU. They are reflected in the po rt gauges displayed on the Collaboration Server management appli cation’s main screen. In Multiple Networks mode, the port gauges do not[...]

IP Network Services Polycom®, Inc. 399 6 Select a Network Service to act as default for dial out and gateway calls for which the Network Service was not selected. 7 Place several calls and run conf erences to ensure that the system is configured correctly . Connecting the Cables to the RealPresence Collaboration Server 800s On the Collaboration Se[...]

IP Network Services Polycom®, Inc. 400 IP Network Servic e Definition Use this procedure to define Netwo r k Services in addition to the Network Service alrea dy defined during first entry inst allation and configuration. Each of t he defined Netwo rk Service can be associated with one or more media cards inst alled in the system (depending on the[...]

IP Network Services Polycom®, Inc. 401 4 Optional. Some system flags can be defined per Ne twork Service, depending on the network environment. T o modify these flags, clic k the Service Configuratio n button. The Service Configuration d ialog box opens. All the flags must be manually added to this dialog box. For a detailed description of th e fl[...]

IP Network Services Polycom®, Inc. 402  MS_ENVIRONMENT  SIP_F AST_UPDA TE_INTER V AL_ENV  SIP_F AST_UPDA TE_INTER V AL_EP  H263_ANNEX_T  H239_FORCE_CAP ABILITIES  MIX_LINK_ENVIRONMENT  IP_LINK_ENVIRONMENT  FORCE_ST A TIC_MB_ENCODING  FORCE_RESOLUTION  SEND_WIDE_RES_TO_IP  DISABLE_WIDE_RES_TO_SIP_DIAL_OUT  SEND_S[...]

IP Network Services Polycom®, Inc. 403 8 Modify the following fields: Default Management Network Service – DNS 9 Click the Gatekeeper tab. 10 Define the Pri mary and Alternate Ga tekeepers an d at least one Alias for t his network Service. The field definitions of th e Ga tekeeper tab are the same as for the Default IP Network Service . For more[...]

IP Network Services Polycom®, Inc. 404 12 If required, click the QoS tab. The Collabora tion Server ’s implement ation of QoS is defined pe r Network Service, not per endpoint. The field definitions of the QoS tab are the same as for the Default IP Network Service . For more informati on see the RealPresence Collaboration Se rver 800s - Default [...]

IP Network Services Polycom®, Inc. 405 One IP Network Service can be defined as default fo r H.323 conne ctions and another Network Service a s default for SIP connections. If the IP Network Serv ice supports both H.323 and SIP connections, you can set the same Network Service as default fo r both H.323 and SIP , or for H.323-only o r for SIP-only[...]

IP Network Services Polycom®, Inc. 406 In the IP Network Services table, the system lists all the defi ned Network Services (o ne or several depending on the syste m configuration). ● T o register the conferencing entity to which t his profile is ass igned to a Network Ser vice, in the Registration column click the check box of that Network Serv[...]

IP Network Services Polycom®, Inc. 407 Monitoring Conferences The Conference Properties - Network Services dialog box shows for each Network Service with which Network Service’s SIP proxy the confer ence should be register ed and if the dial in call will be connected to the conferen ce. In the Participant p ane, a new column - Service Name was a[...]

IP Network Services Polycom®, Inc. 408 Y ou can select the graph to display: select eithe r To t a l s (default) or the Network Service . Port Gauge Indications The port Gauges displays the tot al resource usage for the Collaboration Server and not per Network Service. Therefore, it may not be an accurate re presentation of the availability of res[...]

Polycom®, Inc. 409 IVR Services Interactive V oice Response (IVR) is an application that allows particip ants to communicate with the conferencin g system vi a their endpoint’s input d evice (such as a remote control). The IVR Service includes a set of voic e prompts and a video slide used to au tom ate the particip ants connec tion to a confer [...]

IVR Services Polycom®, Inc. 410 IVR Services T oolbar The IVR Services toolbar provides quick access to the IVR Servic e definitions as follows: IVR T oolbar buttons Button Button Name Descriptio ns New Conference IVR Service T o creat e a new Conference IVR Service. New Entry Queue IVR Service T o create a new Entry Queue IVR Service. Delete Serv[...]

IVR Services Polycom®, Inc. 41 1 Adding Languages Y ou can define dif ferent sets of audio prompt s in diff erent languages, allowing the participant s to hear the messages in their preferr ed language. The Collaboration Server is shipp ed with a default language (English) and all the prompts and message s required for the default IVR Services, co[...]

IVR Services Polycom®, Inc. 412 4 Click the Add Language bu tton. The New Language d ialog box opens. 5 In the New Langu age box, enter the name of the n e w language. The language name can be typed in Unicode and cannot st art with a digit. Maximum fie ld length is 31 characters. 6 Click OK . The new lan g uage is added to the list of Supported L[...]

IVR Services Polycom®, Inc. 413 4 In the Message T ype list, select the message type for which the uploaded message is to be played. Y ou can upload severa l audio files for each Message T ype. Each file is downloaded separately . T able 5-2 lists the Message T ypes for each category: 5 Click Upload File to upl oad the ap propriate a udio file to [...]

IVR Services Polycom®, Inc. 414 6 Enter the file name or click the Browse button to select the audio file to up load. The Select Source File dialog box opens. 7 Select the appropriate *.wav audio file, and then click the Ope n button. The name of the selected file is displayed in th e Install field in the Inst all File dialog box. 8 Optional. Y ou[...]

IVR Services Polycom®, Inc. 415 2 Define the following parameters: Conference IVR Service Prop erties - Global Parameters Field/Option De scription Conference IVR Service Name Enter the name of the Conference IVR Service. The maximum field le ngth is 20 characters and may be typed in Unico de. Language For IVR Select the langua ge of the audi o me[...]

IVR Services Polycom®, Inc. 416 3 Click the We lc o me tab. The New Conference IVR Service - W elcome dialog bo x opens. 4 Select the Enable W elcome Messages check box to define the system be havior when the parti cipant enters the Confe rence IVR queue. When participants access a conference thro ugh an Entry Queue, they hear message s included i[...]

IVR Services Polycom®, Inc. 417 a Click the Browse button to select the audio file (*.wav) to upload. The Select Source File dialog box opens. b Select the appropriate *.wav audio file and then click the Op en button. c Optional. Y ou can play a .wav file by selecting the Pl ay button ( ). d In the Inst all File dialog box, click Ye s to upload th[...]

IVR Services Polycom®, Inc. 418 10 Click the Conference Password tab. The New Conference IVR Service - Conf erence Password dialog box opens. 11 Select the Enable Password Message s check box to request the conference p assword before moving the par ticipant from th e confer ence IVR queue to the conference. 12 Select the MCU behavior for password[...]

IVR Services Polycom®, Inc. 419  None - The participant is move d to the co nference wit hout any password request.  Request Digit - The system request s the participan t to enter any key . This option is used mainly for dial-out p a rticipant s and to prevent an answering machine from entering the confere nce. 13 Select the various audio me[...]

IVR Services Polycom®, Inc. 420 Conference IVR Service Prop erties - General V oice Messages Message T ype Descr iption Blip on Cascade Link Indicates that the link to the cascaded conference connected successfully . Chairperson Exit Informs all the conference part icipants that the chairperson has left the conference, causing the conference to au[...]

IVR Services Polycom®, Inc. 421 18 Click the Roll Call/Notifications ta b. The New Conference IVR Service - Roll Call dial og box opens. The Roll Call feature of the Conference I VR Service is use d to record the participants’ names for playback when the p a rticip ants join and leave a conference. Roll Call announcement s played upon a particip[...]

IVR Services Polycom®, Inc. 422 The system is shipped with two default to nes: Entr y T one and Exit tone. When the T one Notifications option is enabled, no recording of the participant names will occu r and the conference chairperson will not be able to ask for a nam e review during the conference. 19 Select one of the following option s to dete[...]

IVR Services Polycom®, Inc. 423 22 Select the Entry T one or Exit tone: a Click the appropriate table entry in the Message F ile column. A drop-down list is enab led. b From the list, select the audio file to be assigned to the event/indication . 23 Click the Video Services t ab . The New Conference IVR Service - Video Services dialog bo x opens. [...]

IVR Services Polycom®, Inc. 424 . In addition to the low and high resolution slides included in the default slide se t, customized low and high resolution slides are supported. The following guidelines apply:  T wo customized slides can be loaded pe r IVR Service :  A low resolution slide, to be used with low resolution endpoint s.  A hig[...]

IVR Services Polycom®, Inc. 425  The source images for the high re solution slides must be in *.bmp or *.jpg format.  If the uploaded slides are not of the exact SD or HD resolution, an error message is displayed and the slides ar e automati cally cropped o r enlarged to the right size.  If a slide that is selected in an IVR Service is de[...]

IVR Services Polycom®, Inc. 426 26 Click the DTMF Codes tab . The New Conference IVR Service - DTMF Codes dialog box opens. ● This dialog box lists the default DTMF codes for the var ious functions that can be performed during the confer ence by all participants or by the chairperson . New Conference IVR Service Properties - DTMF Cod es Operatio[...]

IVR Services Polycom®, Inc. 427 27 T o modify the DTMF code o r permission : a In the DTMF Code column, in the appropriate entry enter the new code. b In the Permission column, select from the list who can use this fe ature (Everyone or just the Chairperson). 28 Click the Operator Assist ance ta b. The Operator Assistance dialog box opens. Secure [...]

IVR Services Polycom®, Inc. 428 29 Select Ena ble Operator Assist ance to en able operator assistance when the p articipant requires or requests help during the connection process to the conference or during the confer ence. 30 In the Operator Assist ance Indication Message field, select the audio message to be played when the par t icipant reque [...]

IVR Services Polycom®, Inc. 429 Defining a New Entry Queue IVR Service T o set up a new Entry Queue IVR Service: 1 In the RMX Management pane, click IVR Services () . 2 In the IVR Services list, click the New Entry Queue IVR Service ( ) button . The New Entry Queue IVR Service - Global dialog bo x opens. 3 Fill in the following p a rameters: Entry[...]

IVR Services Polycom®, Inc. 430 4 Click the We lc o me tab. The New Entry Queue IVR Service - Welcome dialog box opens. 5 Define the appropriate p arameters. This dialog box co ntains options that are identical to those in the Conference IVR Service - Welcome Me ssage dialog box. For more info rmation about these paramete rs, see New Conference IV[...]

IVR Services Polycom®, Inc. 431 6 Click the Conference ID t a b . The New Entry Queue IVR Service - Confere nce ID dialog box opens. 7 Select the voice messages: 8 Assign an au dio file to each message t ype, as follows:  In the Message File column, click the table entry , and then select the a ppropriate audio message. Entry Queue IVR Service [...]

IVR Services Polycom®, Inc. 432 9 Click the General tab. The New Entry Queue IVR Service - General dialog box open s. The administrator can en able an audio message th at informs th e particip ant of the lack of Vid e o Resources in the Collaboration Server and that he/she is being connected as Audio Only . The message states: All vide o resources[...]

IVR Services Polycom®, Inc. 433 11 Click the Video Services t ab . The New Entry Queue IVR Service - V ideo Services dialog box opens. 12 In the Video W elcome S lide list, select the video slide that will be displayed to participant s connecting to the Entry Queue. The slide list includes the video slides that were previously uploaded to the MCU [...]

IVR Services Polycom®, Inc. 434 15 Click the Operator Assist ance ta b. The Operator Assistance dialog box opens. 16 Select Ena ble Operator Assist ance to en able operator assistance when the p articipant requires or requests help during the connection process. 17 In the Operator Assist ance Indication Message field, select the audio message to b[...]

IVR Services Polycom®, Inc. 435 T o select the default Conference IVR Service: ● In the IVR Services list, select the Conference IVR Service to be defined as the default, and then click the Set Default Conference IVR Ser vice () button . Alternatively , in the IVR Services list, right-click the Conference IVR Service and then select Set Default [...]

IVR Services Polycom®, Inc. 436 ● In the IVR Services list, select the Entry Queue IVR Service to be defined as the default, and then click Set Default Entry Queue IVR Service () button . Alternatively , in the Conference IVR Services list, righ t-click the Entry Queue IVR Service an d then select Set Default Entr y Queue IVR Service . The defau[...]

IVR Services Polycom®, Inc. 437 ● The file must be in *.wav format. ● Music length cannot exceed on e hour . ● The music recording must be in the range of (-12dB) to (-9d B). Adding a Music File T o replace the Music file: 1 In the RMX Management p a ne, click IVR Services . 2 In the IVR Services list toolbar , click the Replace/Change Music[...]

IVR Services Polycom®, Inc. 438 Recording an Audio Message T o record audio messa ges, use any sound re cording utility available in your computer or record them professionally in a recordin g studio. Make sure th at recorded message can be saved as a W ave file (*.wav format) and that the recorded format settings ar e as defined in steps 4 an d 5[...]

IVR Services Polycom®, Inc. 439 3 Click the Convert Now button. The Sound Sele ction dialog box opens. 4 In the Format field, select PCM . 5 In the Attributes list, select 16.000 kHz, 16Bit, Mono. 6 T o save this format, click the Save As button. The Save As dialog box opens. 7 Select the location where the format w ill reside, enter a na me and t[...]

IVR Services Polycom®, Inc. 440 9 Click OK . The system returns to the Sound–Sound Recorder dialog bo x. Y ou are now ready to record your voice message. T o record a new audio message: Make sure that a microphone or a sound input device is connected to your PC. 1 On your PC, click Start > Programs > Accessories > Entert ainment > So[...]

IVR Services Polycom®, Inc. 441 7 V erify that the Format reads: PCM 16.000 kHz, 16Bit, Mono . If th e format is correct, continue with step 10. If the format is incorrect, click the Change button. The Sound Sele ction dialog b ox is displaye d. 8 In the Name field, select the name of th e format cr eated in step 7 on Select th e location where th[...]

IVR Services Polycom®, Inc. 442 Creating a Welcome V ideo Slide The video slide is a still pi cture that can be created in any graphic application. T o create a welcome video slide: 1 Using any graphic application, save your im age in either *.jpg or *.bmp file format. 2 For optimum quality , ensure that the image dime nsions adhere to the Collabo[...]

IVR Services Polycom®, Inc. 443 Inviting Particip ant s using DTMF A particip ant in a video or audio conference can in vite another participant to the confer ence using the touch-tone DTMF numeric keyp ad on the particip ant’s endpoint. Y ou can invite a participant using various communication devices, such as a mobile phone, an IP phone, PSTN [...]

IVR Services Polycom®, Inc. 444 ● When an incorrect number is entered , the call fails and an error message is disp layed. ● If the destination number is not entered in a specific amount of time (de fined in T imeout for user input in the IVR Services - Global tab), the pa rticipant is prompted to en ter a destination number again. Depending o[...]

IVR Services Polycom®, Inc. 445 2 Click the General tab. The Conference IVR Services - General t ab is displayed. 3 In the Mess age File column of the Invite Participant entry , click the drop-down arrow and select the required voice message. The file Enter_Destination_N umber .wav that is shipped with the system can be used for this message. T o [...]

IVR Services Polycom®, Inc. 446 4 Click the Vi de o Se rv i ce s tab. The IVR Servic es - Video Se rvices tab is displayed. 5 Define the following parameters : IVR Services Properties - Video Services Parameters - Invite Participant s Vid eo S er vi c e s Descr iption Dial out protocols order Select the order of the network protocol s that will be[...]

IVR Services Polycom®, Inc. 447 6 Click the DTMF Codes ta b. The I VR Services - DTMF Codes tab is displayed. 7 Make sure that Invit e Participa nt an d Disconnect Invited Pa rticipant ha ve DTMF Codes assigned to them. Default syst em values are *72 ( Invite Participant) and #72 ( Disconnect Invited Particip ant ) , however you can en ter your ow[...]

IVR Services Polycom®, Inc. 448 External IVR Service Control IVR Services can be contro lled externally fr om an application server supporting the MCCF-IVR (Media Control Channel F r amework-Interactive V oice Response) package. The extern al IVR service is currently being implem ented with the integ ration of the Polycom RealPresence Virtualizati[...]

IVR Services Polycom®, Inc. 449 Default IVR Prompt s and Messages The system is shipped with the following audio prompt s and messages: Default IVR Messages Message T ype Message T ext When Played File Name General Welcome Message “Welcome to unified conferencing.” The participant enters the conference IVR queue General_Welcome.wav Chairperso [...]

IVR Services Polycom®, Inc. 450 Chairperson Exit “The chairperson has left the conference .” Note: The TERMINA TE_CONF_AFTER_CHAIR _DROPPED flag must be e nabled to play this message. The chairperson has left the conference. Chairperson_Exit.wav First to Join “Y ou are the first p erson to join the conference .” The first participant joins[...]

IVR Services Polycom®, Inc. 451 Change Password Failure “The new password is invalid.” A participant enters an invalid password Change_ Password_ Failure.wa v Password Changed Successfully “The password has been su ccessfully changed.” A particip ant has confirmed a password change Password_ Changed_ Successfully .wav Self Mute “Y ou are[...]

IVR Services Polycom®, Inc. 452 Retry Conferen ce NID “Invalid conferenc e NID. Pl ease try again.” A particip an t enters an invalid conference NID Retry_Conference_NID.wa v Secured Conferen ce “The conference is now secured.” A chairperson or participant secures a conference Conferen ce_Secured.wav Unsecured Conferen ce “The conference[...]

IVR Services Polycom®, Inc. 453 V olume Control of IVR Messages, Roll Call and Music The volume of IVR music, and IVR messages and Roll Call is controlled by the following system flags: ● IVR_MUSIC_VOLUME ● IVR_MESSAGE_VOLUME ● IVR_ROLL_CALL_VOLUME T o control the volume of IVR music, Roll Call and me ssages: ● Modify the values of the Sys[...]

IVR Services Polycom®, Inc. 454 TIP-enabled end points can be moved from the Entry Queue to the destin ation conference if the TIP Comp atibi lity Modes settings in the Profile are identical for both conferencing entities (it is r ecommended to use the same Profile for both entities). TIP IVR users can access the conference d irectly or enter the [...]

Polycom®, Inc. 455 Call Det ail Record (CDR) Utility The Call Detail Record (CDR) utility enables you to view summary info rmation about co nferences, and retrieve full confer ence information and archive it to a file. The file can be used to produce reports or can be exported to extern al billing programs. The Collaboration Server can store detai[...]

Call Detail Record (CDR) Utility Polycom®, Inc. 456 ● Formatted text – Formatted CDR files contain multiple sections . The first section in each file contains general conference dat a. The remaining sections cont ain event data, one section for each event. Each field value is displayed in a sep arate line, together with its name. This dat a ca[...]

Call Detail Record (CDR) Utility Polycom®, Inc. 457 Enabling the Multi-Part CDR Option ● Multi-Part CDR is enabled by setting the value of the ENABLE_MUL TI_P ART_CDR system flag to YES . The flag’s defa u lt value is NO . When the flag value is NO, CDR file size is limited to one file of 1MB and further call data recording is stopped. T o mod[...]

Call Detail Record (CDR) Utility Polycom®, Inc. 458 V iewing, Retrieving and Archiving Conference Information Y ou can view the list of CDR files and retrieve them to yo ur local workstation. These fil es can then be used to generqate billing inform ation, resource usage reports and more by any third party application. V iewing the Conf erence Rec[...]

Call Detail Record (CDR) Utility Polycom®, Inc. 459 Multi-p art CDR File display When the Multi-Part CDR is configured o n the Collaboration Server, an additional column, Part Inde x is added to the CDR list. GMT S tart T ime The actual ti me the conference started according to Greenwich Me an T ime (GMT). Duration Th e actual conference duration.[...]

Call Detail Record (CDR) Utility Polycom®, Inc. 460 The Part Index column disp lays the CDR file’s sequence in the CDR file set: ● CDRs that are up to 1MB consist of a single file. Each file has a un ique Display Name and a Part Index of 1. ● Files included in a Multi-Part CDR file sets have the same Display Name. The first file of the set i[...]

Polycom®, Inc. 461 RMX Manager Application The RMX Manager is the Windows version of th e Collaboration Server Web Client. It can be used instead of the Collaboration Server Web Client for routine Collaboration Server management and for Collaboration Server management Using the RMX Manager application, a single user can control a single or multipl[...]

RMX Manager Application Polycom®, Inc. 462 Accessing or downloading the RMX Manager Inst aller The RMX Manager installer can be downloaded or accessed and inst alled on your workstations u sing one of the following methods: ● Accessing the RMX Manager Applica t ion Inst aller Directly from the MCU ● Downloading the RMX Manager applicat ion fro[...]

RMX Manager Application Polycom®, Inc. 463 2 Click the Install button. The installer verifies the applicatio n’s req u irements o n the workstation. 3 Continue the Inst allation as described in Installing the RMX Manager on Y our Workstation . Downloading the Inst allation fi les from Poly com Support Site 1 Access the Polycom web site at http:/[...]

RMX Manager Application Polycom®, Inc. 464 Accessing the RMX Manager In st aller from the Login screen 1 S tart Internet Explorer and connect to one of the Collaboration Server unit s in your site. It is recommended to connect to the Co llaboration S erver installed with the latest software version. The Login screen is displayed. There is a link t[...]

RMX Manager Application Polycom®, Inc. 465 The installatio n proceeds. The installation completes, the application loads and the RMX Manager - MCUs screen is displayed. The first time you start the RMX Manag er applic ation, the MCUs pane is empty .[...]

RMX Manager Application Polycom®, Inc. 466 Inst alling the RMX Manager for Multi-User Cap ability The RMX Manager can be inst alled to be available to all users of a shared computer durin g the initial installation. The following procedure is performed af ter downloading the RMX Manager fr om the Polycom Support website. T o inst all the RMX Manag[...]

RMX Manager Application Polycom®, Inc. 467 4 Click Next . 5 Select Everyone to install the RMX Manager fo r all users sharing the computer . (Select Just me to install the RMX Manager just for the cu rrent user .) 6 Click Next .[...]

RMX Manager Application Polycom®, Inc. 468 The installatio n begins. When the installation is complete, a confirmation window is displayed. 7 Click Close to close the RMX Manager installer . The installation is complete. S t arting the RMX Manager Application Once installed, the RMX Ma nager can be run using the http:// (non-secured) co mmand in t[...]

RMX Manager Application Polycom®, Inc. 469 T o use the browser: 1 In the browser ’s comm and line, enter: http://<MCU Control Unit IP Address>/RMXManager .html or https://<MCU Control Unit IP Address>/RMXManager .html 2 Press Enter . T o use the Windows S t art menu: 1 Click St art > Programs. a If the RMX Manager is displayed in [...]

RMX Manager Application Polycom®, Inc. 470  Product T ype - The MCU type: RealPresence Collab oration Server 800s, RMX VE, RealPresence Collaboration Server (RMX) 1 500, RealPresence Collaboration Server (RMX) 2000, or RealPresence Collaboration Serv er (RMX) 4000. Before connecting to the MCU for the first time, the Collaboration Server type i[...]

RMX Manager Application Polycom®, Inc. 471 If you are connecting to the MCU from the MCUs opening screen and have defined the Username and Password for the connectin g MCU, the system connects to the Collaboration Server, and the RMX Manager Main Screen is displayed. If you are connectin g to any MCU from the MCUs p ane in the RMX Manager Main Scr[...]

RMX Manager Application Polycom®, Inc. 472 4 T o add the us er name and passwor d to the MCU properties so you will not have to enter them each time you login to the M CU, make sure that the Remember Login check box is selected. Otherwise, clear the Remember Login check box. 5 Click OK . The system connects to the Collaboration Server , and the RM[...]

RMX Manager Application Polycom®, Inc. 473 For each listed MCU, the system displays the following information: ● MCU Display Name - the name of the MCU and its icon according to its typ e and connection st atus. The following ic ons are av ailable: MCU Icons and St atus es ● IP Address - of the MCU’s control unit. ● Stat us - The status of[...]

RMX Manager Application Polycom®, Inc. 474  Disconnect ed - The MCU is disconnected from the RMX Manager  Major - The MCU has a major problem. MCU behavior c ould be af fected and attention is required. ● Product T ype - The MCU type: RealPresence Collabor a ti on Server 1500/2 000/4000, RealPresence Collaboration Server 180 0, RealPresenc[...]

RMX Manager Application Polycom®, Inc. 475 If Conference Recording is enabled the following buttons are enabled: ● S tart/Resu me Recording – start/resume recording. ● S top Recording – stop recording. Pause – toggles with the Sta rt /R e su m e button. Monitoring conferences New conferen ces run on MCUs selected for Monitoring are autom[...]

RMX Manager Application Polycom®, Inc. 476 The System Alerts pane is opened and clo s ed by clicking the System Alert s button in the left corner of the Sta t u s B a r . For more informa tion about Active Alarms and Faults List, see System and Participant Alert s . Particip ant Alerts Lists th e particip ants of all monito red MCUs that are expe [...]

RMX Manager Application Polycom®, Inc. 477 The information in the Address Book can be modified only by an administrator . All Collaboration Server users can, however , view and use the Address Book to assign particip ants to conferences. The name of the selected Collaboration Server is d isplayed in the title of the Address Book p ane. For more de[...]

RMX Manager Application Polycom®, Inc. 478 2 Define the following parameters: MCU Properties Field Description MCU Name Enter the name of the MCU on the network. MCU IP Enter the IP address of the MCU’s Control Unit. The IP address must be identical to the one configured in the MCU during first entr y Configuration. For more details, see the Pol[...]

RMX Manager Application Polycom®, Inc. 479 3 Click OK . The MCU is added to the MCUs pane. 4 If required, repeat step s 1-3 to define additional Collaboration Server unit s. The MCUs p ane contains the list of all defined MCUs. S t arting a Conference There are severa l ways to start a conference: ● Clicking the New Conference button in the Conf[...]

RMX Manager Application Polycom®, Inc. 480 S tarting a Conference fr om the Conferences Pane T o sta r t a conference from the Conference p ane: 1 In the MCUs pane, select th e MCU to run the conference. 2 In the Conferences p ane, click the New Conference ( ) button. The New Confere nce – General dia log box opens. The system displays the confe[...]

RMX Manager Application Polycom®, Inc. 481 2 In the RMX Management p a ne, click the Reservation Cale ndar button ( ). The Reservation Calendar is displayed. 3 Click the New Reservation ( ) button. For more inform ation, see the Polycom® RealPresence Collaboration Serv er 800s / Virt ual Edition Getting S tarted Gu ide , Scheduling an A VC-based [...]

RMX Manager Application Polycom®, Inc. 482 3 Click the St art Conference from T emplate () button to start a conference or Schedule Reservation from T emplate ( ) button to sched ule a reservatio n. or Right-click and select St art Conference f rom T emplate to start an ongoing conference or Sche dule Reservation from T emplate to sched ule a rese[...]

RMX Manager Application Polycom®, Inc. 483 T o list p articip ants from several conferences (running on the same or different MCUs): ● In the Conferences pane, using Windows multip le selection methods, select the conferences whose particip ants you want to list. The particip ants are displayed in the Particip ants list pa ne. By default, th e p[...]

RMX Manager Application Polycom®, Inc. 484 The Particip ants pane display changes accordingly . T o toggle between the two display modes, click View > Group by MCU. S tart Monitoring/S top Monitoring By default, all confer ences running on connected Collaboration Server s are monitored. Y ou can stop the automatic monito ring of conference s on[...]

RMX Manager Application Polycom®, Inc. 485[...]

RMX Manager Application Polycom®, Inc. 486 ● Right-clicking the MCU icon and selecting Stop Monitoring . The check box is cleared in the Monito red column. T o start monitoring again, click the check box in the Monitored column in the MCUs pane, or right-clicking the MCU icon and selecting St art Monitoring . Modifying the MCU Properties Y ou ca[...]

RMX Manager Application Polycom®, Inc. 487 Disconnecting an MCU An MCU can be disconnected from the RMX Manager , without removing it from the MCUs list. T o disconnect an MCU: 1 Use one of the following methods: a Select the MCU to di sconnect and click the Disc onnect MCU button. b Right-click the MCU icon and then click Disconnect MCU . The MCU[...]

RMX Manager Application Polycom®, Inc. 488 Changing the RMX Manager Language Y ou can change the language of th e RMX Manager menus and di alog boxes. Only one lang uage can be selected at a time and the RMX Manager application must be rest arted af ter changing the display lang uage. T o select a language: 1 On the RMX Manager menu, click Setup &[...]

RMX Manager Application Polycom®, Inc. 489 T o Export the RMX Manager Configuration: 1 In the RMX Manager, click the Export RMX Manager Conf iguration button in the too lbar , or right-click anywhere in the MCUs pane and then click Export RMX Manager Configur ation . The Export RMX Manager Configuration d ialog box opens. 2 Click the Browse button[...]

RMX Manager Application Polycom®, Inc. 490 2 Click the Browse button to select the saved file, or enter the requir ed path in the Export Path bo x. The Open dialog bo x is displayed. 3 Select the XML file previously saved, and cli c k the Open button. The selected file path is displayed in the Import Path box. 4 Click OK to import the file.[...]

Polycom®, Inc. 491 Administration and Utilities System and Particip ant Alert s The MCU alerts user s to any faults or errors th e MCU encountered during operation. T wo indication bars labeled System Alert s and Participant Alert s signal users of system errors by blinking red in the event of an alert. Collaboration Server 800s Status Bar The Sys[...]

Administration and Uti lities Polycom®, Inc. 492 T o view the System Alert s list: 1 Click the red blinking System Alerts indication bar . The Active Alarms pane open s. This screen indicates what events have not been resolved. The following columns appear in the Active Alarms pa ne : For more information ab out the Active Alarms, see Appendix B -[...]

Administration and Uti lities Polycom®, Inc. 493 2 Click one of the followin g two buttons to view its report in the System Alert s pan e : 3 T o save the Active Alarms, Faults Full List or Fault s report:  to a text file, click the Save to T ext button  to an XML file, click the Save to XML button The Save dialog window opens. 4 Select a de[...]

Administration and Uti lities Polycom®, Inc. 494 RMX T i me T o ensure accur ate confer ence schedulin g, the MCU has an internal clock that can function in standalone mode, or in synchronization with up to thre e Netw ork Time Prot ocol ( NTP ) servers. NTP Servers c an be used if : ● NTP servers use V ersion 4 as it is the only supported proto[...]

Administration and Uti lities Polycom®, Inc. 495 GMT Offset The time zone dif feren ce between Greenwich and the MCU’s physical location in hours and minutes. Select the Up or Down arrows to alter the GMT Offset time on the MCU. T o enter a negative offset either type a minus in the hour box or use the down arrow and decrease the offset below ze[...]

Administration and Uti lities Polycom®, Inc. 496 Resource Management This section describes how the MCU reso urces are managed by the MCU and how they are used by the MCU to conn ect participant to conferen ces. This section describes: Resource Capacity A VC Conferencing - V oice Displaying the Resource Re port MCU Resource Management by RealPrese[...]

Administration and Uti lities Polycom®, Inc. 497 MCU Cap acities in Mixed CP and SVC Conferencing In a mixed CP and SVC conference , video resources are used accord ing to the amount of both A VC and SVC particip ants in the co nference. The ratio of resources in a mixed conference is one A VC HD (720p30) video resource to three SVC vide o resourc[...]

Administration and Uti lities Polycom®, Inc. 498 T o force CIF resource: 1 On the Collaboration Server menu , click Setup > System Configuration . The System Flags dialog box opens. 2 In the MCMS_P ARAME TERS tab , click the New Flag button. The New Flag dialog b ox is displayed. 3 In the New Flag field enter the flag name: FORCE_CIF_PORT_ALLOC[...]

Administration and Uti lities Polycom®, Inc. 499 Displaying the Resource Report » In the main toolbar , click Administ ration > Resource Repo rt . For each resource type, the Resource Repo rt includes the following columns: Resource Report Fie lds Parameters Column Description T ype This is always Vid e o . Thi s applies to both A VC and SVC-b[...]

Administration and Uti lities Polycom®, Inc. 500 The Resource Report dialog box is displayed , showing the resource usage according to the Resource Capacity Mode. The actual number of occupied or free resources ca n also be disp layed by moving the cursor over the columns of the bar graph. Mo ving the cursor over the Vi de o bar displays the follo[...]

Administration and Uti lities Polycom®, Inc. 501 Resource Cap acities in A VC CP , SVC and Mixed Mode Conferences When viewing the Collaboratio n Server resource report for mixed CP and SVC confe rences, the resource allocations are described in A VC HD720 p30 unit s . A port ratio of 1 A VC HD port will equal 2 A VC SD ports, which equals 3 SVC p[...]

Administration and Uti lities Polycom®, Inc. 502 Setting the Port Usage Threshold T o Set the Port Usage Threshold: 1 In the Setup menu, click Port Gauge to ope n the Port Gauge dialog box. 2 Enter the value for the percen tage capacity usage threshold . The high Port Usage thresho ld represent s a percentage of the total number of video availa bl[...]

Administration and Uti lities Polycom®, Inc. 503 video, and H.323 ca scaded links. When the call is reject ed by the MCU because of lack of resources, the appropriate indication will be sent by the MCU to the SIP audio endpoint. For example, if the Port Gauge threshold is set to 80%, when 80% of the Audio resources are used, the system will not al[...]

Administration and Uti lities Polycom®, Inc. 504 System Information System Information includ es License Info rmation and general system information. T o view the System Information prope rties box: ● On the Collaboration Server menu , click Administration > System Information . The S ystem Information dialog box is displayed. The follo wing [...]

Administration and Uti lities Polycom®, Inc. 505 SNMP (Simple Network Management Protocol) SNMP enables managing and monitor ing of the MCU status by exter nal managing systems, such as HP OpenVi ew or through web applications. The Collaboration Server’ s implementation of SNMPv3 is FIPS 140 compliant. MIBs (Management Information Base) MIBs are[...]

Administration and Uti lities Polycom®, Inc. 506 Tr a p s The MCU is able to send T raps to dif ferent managers . T raps are messages that ar e sent by the MCU to the SNMP Manager when an event such as MCU Reset occurs. Guidelines ● V ersion 1, V ersion 2 and V ersion 3 traps are suppor ted. ● When SNMPv3 is selected only SNMPv3 Queries and T [...]

Administration and Uti lities Polycom®, Inc. 507 St andard MIBs This section describ es the MIBs that are inc luded with the Collab oration Server. Th ese MIBs define the various p arameters that can be monitored, and their accept able values. Unified MIB The Collaboration Server use s the Poly com Unified MIB, in ad dition to the RMX specific MIB[...]

Administration and Uti lities Polycom®, Inc. 508 Unified MIB SNMP Fields Name Ty p e Descr iption Debug Boolean Ind icates whether the unit is in a debugging state. IncomingCallsReqrGK Boolean Indicates whether a gatekeeper is required to receive incoming H.323 calls. OutgoingCallsReqrGK Boolean Indicates whether a gatekeeper is required to make o[...]

Administration and Uti lities Polycom®, Inc. 509 Tr a p s Three types of traps ar e sent as follows: ● ColdSt art trap . This is a standard trap which is sent when the MCU is reset. An Example of a ColdSt art T rap UltraSecureMode Boolean Indicates whether the RMX is operating in U ltra Secure Mode. ChassisT emp Integer The temperature of the ch[...]

Administration and Uti lities Polycom®, Inc. 510 ● Authentica tion failur e trap . This is a standard trap which is sent when an unauthorized community tries to enter . An Example of an Authentication Failure T rap ● Alarm Fault trap . The third trap type is a f amily of tr aps defined in the PO L YCOM-RMX-MIB file, these traps are associated [...]

Administration and Uti lities Polycom®, Inc. 51 1 RMX MIB entities that do not generate traps. The following table lists the en tities that appear in th e RMX MIB of the SNMP that do not generate traps. These traps will be displayed as Fault s in the System Alerts pa ne (at the bottom of th e Collaboration Server (RMX) Web Client screen. SNMP MIB [...]

Administration and Uti lities Polycom®, Inc. 512 Defining the SNMP Parameters in the Collaboration Server The SNMP option is enabled via the Coll aboration Server Web Client application. The addresses of the Ma nagers monitoring the MCU and other security info rmation are defined in the Collaboration Server Web Cli ent application and are sa ved o[...]

Administration and Uti lities Polycom®, Inc. 513 T o enable SNMP option: 1 In the Collaboration Server W eb Client menu bar , click Setup > SNMP . The RMX SNMP Properties - Agent dialog box is displayed. This dialog box is used to defi ne the basic information for this MCU that will be used by the SNMP system to identify it. 2 In the Agent dial[...]

Administration and Uti lities Polycom®, Inc. 514 9 Click the Tr a p s tab . The SNMP Properti es – T raps dialog box opens. T raps are messages sent by the MCU to the SNMP Ma nagers when events such as MCU S t artup or Shutdo wn occur . T raps ma y be sent to several SNMP M anagers whose IP addresses are spe c ified in the T rap Destination s bo[...]

Administration and Uti lities Polycom®, Inc. 515 10 Define the following parameters: SNMPv3 - T raps Field Description SNMP T rap V ersion S pecifies the version, either V ers ion 1 2 or 3 of the traps being sent to the IP Host. Polycom software supports the standard SNMP version 1 and 2 trap s, which are taken from RFC 1215, convention for defini[...]

Administration and Uti lities Polycom®, Inc. 516 11 Click the Add button to add a new Manager terminal. Depending on the SNMP T rap V ersion selected, one of the two following New T rap Destination dialog boxes ope ns. 12 Define the following parameters: SNMPv3 - T raps Field Description Ve r s i o n IP Address Enter the IP address of the SNMP tra[...]

Administration and Uti lities Polycom®, Inc. 517 13 Ty p e t h e IP A ddress and the Community name of the manager terminal used to monito r the MCU activity , and then click OK . The Community name is a string of characters that will be ad ded to the message t hat is sent to the external Man ager terminals. Th is string is used to identify the me[...]

Administration and Uti lities Polycom®, Inc. 518 14 Click the Security tab. The SNMP Properti es – Security dialo g box opens. This dialog box is used to define whether the query se nt to the MCU is sent from an authorized source. When the “Accept SNMP packets from all Hosts” is disa bled, a valid query must contain the appropriate commun it[...]

Administration and Uti lities Polycom®, Inc. 519 15 Define the following parameters: SNMP - Security Field Descrip tion Send Authentication Tr a p Select this check box to send a message to the SNMP Manager when an unauthorized query is sent to the MCU. When cleared, no indication will be sent to the SNMP Manager. Ve r s i o n s 1 & 2 Accept H[...]

Administration and Uti lities Polycom®, Inc. 520 16 T o specifically define one or more valid term inals, ensure that the Accept SNMP Packet s from any Host option is cleared and then click the Add button . The Accepted Ho st IP Address dialog box opens. 17 Enter the IP Address of t he Manager terminal from which valid queries may be sent to the M[...]

Administration and Uti lities Polycom®, Inc. 521 Audible Alarm Permissions An operator/administrator can configure the Request Operat or Assistance audible alarm, howe ver Users with different authorization level ha ve dif ferent configurat ion capabilities as shown in the following table. Stop Repeating Message The Collaboration Ser ver User can [...]

Administration and Uti lities Polycom®, Inc. 522 2 Define the following parameters: 3 Click OK . Replacing the Audi ble Alarm File Each Collaboration Server is shipped with a defaul t tone file in *.wav format that plays a specific tone when participants request Operator As sistan ce. This file can be replaced by a *.wav file with your own recordi[...]

Administration and Uti lities Polycom®, Inc. 523 T o replace the Audio file on the Collabor ation Server Client or RMX Manager: 1 On the Collaboration Server menu , click Setup > Audible Alarms > Download Audible Alarm File . The Download Audible Alarm File w indow ope ns. 2 Click the Browse bu tton to select the audi o file (*.wav) t o down[...]

Administration and Uti lities Polycom®, Inc. 524 T o customize the Multilingual Setting: 1 On the Collaboration Server menu , click Setup > Customize Display Settings > Multilingual Setting . The Multilingual Setting d ialog box is displayed. 2 Click the check boxes of the language s to be available for selection. 3 Click OK . 4 Log out from[...]

Administration and Uti lities Polycom®, Inc. 525 The Banner Configuration dialog box allows the admi nistrator to select a Login Banner from a drop-down menu. One of the following Login Banners can be selected: ● Non-Modifiable Banners  Sample 1  Sample 2  Sample 3  Sample 4 ● Modifiable Banner  Custom (Def ault) Guidelines ● [...]

Administration and Uti lities Polycom®, Inc. 526 − The USG routinely intercep ts and monitors communications on this IS for purposes including, but not limited t o, penetration testing, COMSEC monitoring, network operations and defense, per sonnel misconduct (PM), law enforcement (LE), and counterintelligence (CI) inv estigations. − At any tim[...]

Administration and Uti lities Polycom®, Inc. 527 Customizing Banners The Login and Main Scree n banners can be customized to display conference information, as sistance information or wa rning text. T o customize the banners: 1 In the Collaboration Server menu, click Setup > Customize Display Settings > Banners Configuration . The Banners Co[...]

Administration and Uti lities Polycom®, Inc. 528 Banner Display Login Screen Banner The Login screen banner can displa y any text, for exam ple the terms and condi tions for system usage. The user must acknowledge that the information was read and click the Accept button to proceed to the Login screen as shown in the following screen: Main Screen [...]

Administration and Uti lities Polycom®, Inc. 529 Sof tware Management The Software Management menu is used to backup an d restore the Collaboration Ser ver's configuration files and to download MCU software. Backup and Restore Guidelines ● System Backup can only be perfo rmed by an administrator . ● The System Ba ckup proced ure creates a[...]

Administration and Uti lities Polycom®, Inc. 530 Using Sof tware Management T o backup configuration files: 1 On the Collaboration Server menu , click Administration > Sof tware Management > Backup Configuration . The Backup Configu ration dialog box opens. 2 Click t he Brows e button. The Browse T o File dialog box op ens. 3 Select the Back[...]

Administration and Uti lities Polycom®, Inc. 531 Ping the Collaboration Server The Ping administration tool enables the Collaboration Se rver Signaling Host to test network connectivity by Pinging IP ad dresses. Guidelines ● The IP addressing mode can be either IPv4 or IPv6. ● Both explicit IP addresses and Host Names are supported. ● The Co[...]

Administration and Uti lities Polycom®, Inc. 532 Notification Settings The Collaboration Ser ver can display no tifications when: ● A new Collaboration Server user connects to the MCU. ● A new conference is st arted. ● Not all defined particip ants are connected to the co nference or when a single p a rticipan t is connected. ● A change in[...]

Administration and Uti lities Polycom®, Inc. 533 2 Enable / Disable All No tifications or Custom to select specific notifica tions to display . 3 Click OK . Conference Not Full The conference is not full and additional participants are defined for the conference . Welcome Message A welcome message after user/administrator logon. Active Alarms Upda[...]

Administration and Uti lities Polycom®, Inc. 534 Logger Diagnostic Files The Logger utility is a tr oubleshooting tool that continually records MCU system message s and saves them to files in the MCU hard drive. For ea ch time inter val defined in the system , a different data file is cre ated. The files may be retrieved from the hard drive for of[...]

Administration and Uti lities Polycom®, Inc. 535 ● Date and T ime of first message ● Date and T ime of last message ● File size ● S pecial inform ation abou t the data, such a s S tartup File name structure: Log_SNxxxxxxxxxx_FMDddmmyyy_ FMThhmm_LMDddmmyyyy_LMThhmm_SZxxxxxxxxxx_SUY.log File name format: ● SN = Sequence Number ● FM = Fir[...]

Administration and Uti lities Polycom®, Inc. 536 4 Click the Retrieve Files button. The log files (in *.txt format) are save d to the de fined directory and a confirmation caption box is displayed indicating a successful retrieval of the log files. Vie wing the Logger Files: T o analyze the log files generated b y the system, open th e retrieved *[...]

Administration and Uti lities Polycom®, Inc. 537 The data co llected is saved into a single compressed file containin g all the information from each system component in its relative fo rmat (.txt, .xml, etc...). In case the disk is malfunctio ning, the file will be written to the RAM (inv olves only a small amo unt of informatio n where the RAM s[...]

Administration and Uti lities Polycom®, Inc. 538 3 In the From T ime and Until Time fields, use the ar row keys to define the time range of the data files to be included in the compressed file. 4 Select check boxes of the information to be collected. 5 In the Export Path field, click the Browse button and navigate to the directory p ath where the [...]

Administration and Uti lities Polycom®, Inc. 539 Auditor operates in real time, recording all ad ministra tion activities and login at tempts from the following Collaboration Server modules: ● Control Unit ● Shelf Manager For a full list of monitored activities, see Audit Events . The Auditor must always be active in the system. A Syst em Aler[...]

Administration and Uti lities Polycom®, Inc. 540 T o access Auditor Files: ● On the Collaboration Server menu , click Administration > T ools > Auditor Files . The Auditor Files dialog box is displayed. The Auditor Files dialogue bo x displays a file list cont aining the following file inform ation:  Name  Size (Bytes)  First Mess[...]

Administration and Uti lities Polycom®, Inc. 541 2 Select the file(s) to be retrieved by clic king their names in the file list or click Select A ll to retrieve all the files. (Windows multiple selection techniques can be used.) 3 Click Retrieve Files. The selected files are copied to the se lected directory on the workstation. T o open the file i[...]

Administration and Uti lities Polycom®, Inc. 542 T o open the Auditor File Viewer from the Administration Menu: 1 On the Collaboration Server menu , click Admi nistration > T o ols > Audit or File Viewer . The Auditor File V iewer is displayed. If you previously double clicked an Au ditor Event File in the Auditor File s list, that file is a[...]

Administration and Uti lities Polycom®, Inc. 543 The order of the Auditor File V iewer field header columns can be change d and the fields can be sorted and filtered to facilit ate different analysis methods. 2 In the event list, click the ev ents or use the keyboard’s Up-arrow and Down-a rrow keys to display the Request T ransaction and Respons[...]

Administration and Uti lities Polycom®, Inc. 544 Audit Event s Alert s and Faults Alerts and Fault s that are recorded by the Auditor . Alerts and Fault s record ed by the Auditor Event Attempt to exceed the maximum number of management session per user Attempt to exceed the maximum number of management sessions per system Central Signaling in dic[...]

Administration and Uti lities Polycom®, Inc. 545 T ransactions T ransactions that are recorded by the Auditor . Polycom default User exists. Private version is loaded. Restoring Factory Defaults. Secured SIP communication failed. Session disconnected without logout SSH is enabled. System Configuration modified. System is starting. System Resets. T[...]

Administration and Uti lities Polycom®, Inc. 546 TRANS_MCU:CREA TE_DIRECT ORY TRANS_MCU:FINISHED_TRANSFER_VERSION TRANS_MCU:LOGIN TRANS_MCU:LOGOUT TRANS_MCU:REMOVE_DIRECTORY TRANS_MCU:REMOVE_DIRECTORY_CONTENT TRANS_MCU:RENAME TRANS_MCU:R ESET TRANS_MCU:SET_PORT_CONFIGURA TION TRANS_MCU:SET_RESTORE_TYPE TRANS_MCU:SET_TIME TRANS_MCU:TURN_SSH TRANS_M[...]

Administration and Uti lities Polycom®, Inc. 547 ActiveX Byp ass At sites that, for security reasons, do not permit Mi cros oft® ActiveX® to be installed, the MSI (Windo ws Installer File) utility can be used to install .NET Framework and .NET Security Settin gs components on worksta tions throughout the network. All workstation that connect to [...]

Administration and Uti lities Polycom®, Inc. 548 Resetting the Collaboration Server 800s System Reset saves system c onfiguration changes and restart s the system with the latest settings. T o reset the RMX: 1 In the RMX Management p a ne, click the Hardware Monitor button . The Hardware Monitor p ane is displayed. 2 Click the Reset ( ) button. Wh[...]

Administration and Uti lities Polycom®, Inc. 549 The VMware vSphere Client login window open s. 2 In the IP address / Name field, enter the IP Address or the name of the vSph ere host. 3 Enter the Us er Name and password by eithe r: a In the User name field, enter the user name of t he with which you will log in to the vSphere host. In the Passwor[...]

Administration and Uti lities Polycom®, Inc. 550 4 Click Login. The VMware vS phere Client opens. 5 In the Inventory Panel , click the Datastore that houses the MCU.[...]

Administration and Uti lities Polycom®, Inc. 551 6 Right-click on the MCU v irtual machine, then click Power > Restar t Guest The virtua l machin e and the M CU insta nce resta rt. Upgrading and Downgrading This proced ure allows a n administra tor to updat e the MCU in stance without re quiring the administrato r to reregister the produ c t. T[...]

Administration and Uti lities Polycom®, Inc. 552 1 On the RealPresence Collaboration Se rver menu, click Administration > Sof tware Management > Backup Configuration . The Backup Configuration dialog box opens. 2 Click t he Brows e button. The Browse T o File dialog box opens. 3 Select the Backup Directory Path and then click Backup . 4 On t[...]

Administration and Uti lities Polycom®, Inc. 553 5 In the IP address / Name field, enter the IP Address or the name of the vSph ere host. 6 Either type y our vSphere User N ame and Password or select Use Windows sessions credential s . 7 Click Login. The VMware vSphere Client is displayed. 8 In the Inventory Panel , select the Dat a store that ho [...]

Administration and Uti lities Polycom®, Inc. 554 9 Right-click the MCU virtua l machine, then click Power > Shut Down Guest . 10 When VM turns blue, the v irtual machin e has shut down.[...]

Administration and Uti lities Polycom®, Inc. 555 11 When the MCU has shut down , click the Summary ta b. 12 Under Resources , right-click the da tastore, a nd click Browse Dat astore . The Browse Datastore window appears.[...]

Administration and Uti lities Polycom®, Inc. 556 13 In the Folders tab, select the folder wh ose name matches tha t of the MC U. The content s of the folder are displayed. 14 Right-click the file ending with “.vmx” and click Download. The Browse For Folder window appears. 15 Browse to a loca tion and click OK . The Upload/Download Oper ation W[...]

Administration and Uti lities Polycom®, Inc. 557 16 If the Upload/Download Operatio n Warning window appears, click Ye s . If it does not appear , proceed to step 17 . The file downloads. 17 Open the file in a ny plain text editor . 18 Locate the line that starts with uuid.bios. 19 Copy the entire line and p aste it into another text file. 20 Save[...]

Administration and Uti lities Polycom®, Inc. 558 22 Right-click the MCU, and select Delete from Disk. The Confirm Delete window ap pears. 23 Click Ye s . 24 On the vSphere Client menu, select Fi le > Deploy OVF T emplate. The Deploy OVF T emplate wiz ard opens to the Source pa ge .[...]

Administration and Uti lities Polycom®, Inc. 559 25 Click Browse. The Open dial og box appears. 26 Browse to the new OV A file.[...]

Administration and Uti lities Polycom®, Inc. 560 27 Either double-click on the OV A file or click on the file, then click Ope n.[...]

Administration and Uti lities Polycom®, Inc. 561 28 Click Next . The OVF T emplate Details p age is displayed. 29 Click Next . The Name and Location page is displayed.[...]

Administration and Uti lities Polycom®, Inc. 562 30 In the Name field, type the same name previously used for th e MCU. 31 Click Next. The Disk Format page is displayed.[...]

Administration and Uti lities Polycom®, Inc. 563 32 Select Thin Provision , then click Next . The Network Mapping page is displayed.[...]

Administration and Uti lities Polycom®, Inc. 564 33 Select the appropriate network map pings, then click Next. The Ready to Complete page is displayed.[...]

Administration and Uti lities Polycom®, Inc. 565 34 V erify that Power on af ter deployment is not selected. 35 Confirm that all the settings are correct, then click Finish. The vSphere Client deploys the OVF file. When the deployment is complete the followin g window appears:[...]

Administration and Uti lities Polycom®, Inc. 566 36 Click Close. 37 In the Inventory Panel , select the Datastore that us ed to house the MCU. 38 Click the Summary ta b. 39 Under Resources , right-click the da tastore, a nd click Browse Dat astore . The Browse Datastore window appears.[...]

Administration and Uti lities Polycom®, Inc. 567 40 In the Folders t a b, select the folder wh ose name matches that of th e MC U. The folder name will have an underscore and a num ber at the end. The content s of the folder are displayed. 41 Right-click the file ending with “.vmx” and click Download. The Browse For Folder window appears.[...]

Administration and Uti lities Polycom®, Inc. 568 42 Browse to a loca tion and click OK . The Upload/Download Oper ation Warning window may appea r . 43 If the Upload/Download Operatio n Warning window appears, click Ye s . If it does not appear , proceed to step 44 . The file downloads. 44 Open the file created in step 19 . 45 Open the file in a n[...]

Administration and Uti lities Polycom®, Inc. 569 b Change the file extension to “.bak”. 51 In the tool bar of the Datastore Browser windo w , click the Upload files to this datastore button.[...]

Administration and Uti lities Polycom®, Inc. 570 52 Click Upload File. The Upload Items window appears. 53 Navigate to where yo u saved the “.vmx” file in step 49 , select it, then click Open . The Upload/Download Oper ation Warning window may appea r . 54 If the Upload/Download Operatio n Warning window appears, click Ye s . The file is uploa[...]

Administration and Uti lities Polycom®, Inc. 571 57 Right-click the MCU virtua l machine, then click Power > Power On . After a few minutes, the MCU turns on. 58 S tart the Collaboration Server Web Client application on the workst ation. a In the browser ’s ad dress line, enter the IP address of the Control U nit in the format: http://<Con[...]

Administration and Uti lities Polycom®, Inc. 572 59 In the Collaboration Server W eb Client Login screen, enter the default Username ( POLYCOM ) and Password ( POLYCOM ) and click Login . The Collaboration Server W e b Client opens and the Product Activation dialog box appears wi th the serial number filled in: 60 In the Activation Key field, ente[...]

Administration and Uti lities Polycom®, Inc. 573 a The Polycom Document ation option is automatically selec ted. Click OK . In Windows 7: b Select Open Folder to view f iles using Windows Explo rer . c Double-click the index.hta file. The Languag e Menu is displayed, offering a choice of several lan guages. 2 Click the documentation l anguage of y[...]

Administration and Uti lities Polycom®, Inc. 574 3 Read the agreement and click the Accept Agreement button. 4 In the Product T ype dialog box, select RealPresenc e Collaboratio n Server 800s . 5 In the Initial Setup Utility dialog box, click the Upgrade / Downgrade link.[...]

Administration and Uti lities Polycom®, Inc. 575 The Collaboration Server Sof tware Ve rsion Alignment Application dialog box is displayed. 6 Click Open .[...]

Administration and Uti lities Polycom®, Inc. 576 7 Navigate to the folder where the upgrade or d owngrade software you have downloaded is saved and click Open. The software file is displayed in the Select th e path where the downloaded version is located box.[...]

Administration and Uti lities Polycom®, Inc. 577 8 Click Add. This step may take a few minutes. The version is added to the Selected V ersion dropd own box. 9 Make sure the correct vers ion is selected in the Selected Ve rsion dropdown box and click OK. 10 Remove the USB key from the PC workstation. 11 Insert the USB key in any USB port of the Rea[...]

Polycom®, Inc. 578 System Configuration Flags The system’ s overall behavior can be configured by modifying the defa ult val ues of the System Flags. Modifying System Flags T o modify system flags: 1 On the Collaboration Server menu, click Setup > System Configuration . The System Flags dialog bo x opens. 2 In the MCMS_P ARAMETERS_USER tab, t[...]

System Configuration Fl ags Polycom®, Inc. 579 4 In the New V alue field, enter the flag’ s new value. 5 Click OK to close t he Upda te Flag dialog box. 6 Repeat steps 2–4 to modify additional flags. 7 Click OK to close the System Flags dialog box. MCMS_P ARAMETERS_USER Flags For flag changes (including deletion) to take ef fect, reset the MCU[...]

System Configuration Fl ags Polycom®, Inc. 580 CONTENT_SPEAKER_INTRA_S UPPRESSION_IN_SECONDS This flag controls the requests to refresh (intra) the content sent from the Collaboration Se rver system to the content sender as a result of refresh requests initiated by othe r conference participants. Enter the interval in seconds betwe en the Intra re[...]

System Configuration Fl ags Polycom®, Inc. 581 ENFORCE_SAFE_UPGRADE Applicable to the RealPre sence Collaboration Server 800s only . When set to YES this flag enables the Col laboration Server system to notify users when an in correct version upgrad e/downgrade or upgrade/downgrade path is selected. When set to NO, after initiating an upgrade or d[...]

System Configuration Fl ags Polycom®, Inc. 582 GK_MANDA TOR Y_FOR _CALLS_ OUT If set to YES , a gatekeeper is requi red to perform H.323 outg oing calls. If a gatekeeper is not con figure on the Collaboration Server, the calls will fail. If set to NO (defau lt), gatekeeper is not required to dial out to H.323 particip ants and calls can be dialed [...]

System Configuration Fl ags Polycom®, Inc. 583 ITP_CROPPING If the conference is set to T ele Presence mode, cropping of the image is done according to this flag value: • ITP (default) - Cropping is done as follows:  Left/right sides: no cropping  T op/Bottom: the calculated area to be stripped will be spli t and cropped equally from the t[...]

System Configuration Fl ags Polycom®, Inc. 584 IVR_MESSAGE_VOLUME The vo l ume of IVR messages varies according to the value of this flag. Possible value range: 0-10 (Default: 6). 0 – disables playing the IVR messages 1 – lowest volume 10 – highest volume Notes: • It is not recommended to disable IVR me ssages by setting the flag value to [...]

System Configuration Fl ags Polycom®, Inc. 585 MAX_CP_RESOLUTION The MAX_CP_RESOLUTION flag value is app lied to the system during First Time Po wer-on and after a system u pgrade. T he default value is HD720. All subsequent changes to the Maximum CP Resolution of the system are made using the Resolu tion Configuration d ialog box. Possible flag v[...]

System Configuration Fl ags Polycom®, Inc. 586 MIN_P ASSWORD_LENGTH The length of passwords. Possible value: between 0 and 20. 0 means this rule is not enforced. MIN_PWD_CHANGE_FREQUEN CY_IN_DA YS Defines the frequency with which a user can chan ge a password. Va l u e s : 0 - 7 . 0 (standard default) - users do not have to change their passwords.[...]

System Configuration Fl ags Polycom®, Inc. 587 NUMERIC_CHAIR_P ASS_MAX_L EN The maximum nu mber of di gits that the user can enter when manually assigning a password to the chairperson. Range: 0 – 16 Default: 16 NUMERIC_CHAIR_P ASS_MIN_L EN Defines the minimum length requi r ed for the Chairperson password. V a lue: 0-16 Default: 0 - this rule i[...]

System Configuration Fl ags Polycom®, Inc. 588 P AL_NTSC_VIDEO_OUTPUT When set to AUTO (default ), the video output sent by the Collabo ration Server is either P AL or NTSC format, de pending on the cu rrent speaker in the layout. This ensures full synch ronization between the frame rate of the speaker and the video encoder , ensuring smoother vid[...]

System Configuration Fl ags Polycom®, Inc. 589 SESSION_TIMEOUT_IN_MINUT ES If there is no input from the user or if the connection is idle for longe r than the number of minutes speci fied by this flag, the connection to the Collaboration Server is terminated. V a lue: 0-999 0 - Session T imeout is disab led. Default: 0 SIP_AUTO_SUFFIX_EXTENSIO N [...]

System Configuration Fl ags Polycom®, Inc. 590 Manually Adding and Deleting System Flags T o add a flag: 1 In the System Flags dialog box, click the New Flag button. The New Flag di alog box is displayed. 2 In the New Flag field enter the flag name. TERMINA TE_CONF_AFTER_CH AIR_DROPPED From V ersion 8.1, this flag’s functionality i s replaced by[...]

System Configuration Fl ags Polycom®, Inc. 591 3 In the Va l u e field enter the flag value. The flags in the Manually Added, Modified, De leted System Flags table can be man u ally added to the MCMS_P ARAMETERS_USERS tab. 4 Click OK to close the New Flag dialog box. The new flag is added to the flags list. 5 Click OK to close t he System Flags di[...]

System Configuration Fl ags Polycom®, Inc. 592 AP ACHE_KEEP_ALIVE_TIMEOU T If the connection is idle for longer than the number of seconds sp ecified by this flag, the connection to the Collaboration Server is terminated. V alue: 0 - 999 Default: 15 Note: A value of 0 results in an unlimited keep-alive dura tion. A VOID_VIDEO_LOOP_BACK_IN _CASCADE[...]

System Configuration Fl ags Polycom®, Inc. 593 CELL_IND_LOCA TION Ch ange the location of th e display of Network Quality Indicators displayed in the cells of the confe rence Video Layout . Default: TO P_RIGHT Range: • BOTTOM_LEFT • BOTTOM_RIGHT • TOP_LEFT • TOP _R IG HT CFG_KEY_ENABLE_FLOW_CO NTROL_REINVITE Used to enable or disable sendi[...]

System Configuration Fl ags Polycom®, Inc. 594 CPU_BONDING_MODE Set s the Bonding Mode of the Signalling and Mana gement network interface controllers. Mode=6, balance-a lb, (Adaptive Load Balancing) i ncludes balance-tlb, (T ransmit Load Balancing ) and balance- rlb ( Receive Load Bala ncing ) for IPV4 traffic. No special switch support is requir[...]

System Configuration Fl ags Polycom®, Inc. 595 DISABLE_GW_OVERLA Y_INDIC AT I O N When set to NO (default), displays progress indication durin g the connection phase of a gateway call. Set the value to YES to hide the connection indications displayed on the participant’ s screen during the connection phase of a gateway call. DISABLE_SELF_ NETWOR[...]

System Configuration Fl ags Polycom®, Inc. 596 ENABLE_H239 When set to YES, Content is sent via a separate Content channel. Endpoints that do not support H.239 Content sharing will not be able to receive When set to NO, th e Content channel is clo sed. In such a case, H.2 39 Content is sent via the video channel (“people” video) enab ling endp[...]

System Configuration Fl ags Polycom®, Inc. 597 ENABLE_SELECTIVE_MIXING Enable s (default) or disables the Automatic muting of noisy A VC endpoint s. For more details, see Automatic Suppression of Noisy Endpoints (A VC Endpoints) . When set to YES, the au tomatic muting of noi sy end points can be enabled or disabled at the co nference level in the[...]

System Configuration Fl ags Polycom®, Inc. 598 EXTERNAL_CONTENT_IP Enter the IP addre ss of the CMA server in the format: http://[IP address of the CMA server] . For example, http://172.22.185.89. This flag is also the trigger for replacing the internal Collabora tion Server address book with the CMA global Address Book. When empty , the integrati[...]

System Configuration Fl ags Polycom®, Inc. 599 FORCE_AUDIO_CODEC_FOR_ MS_SINGLE_CORE This flag is used to force the use of a specific Audio algorith m when a Microsoft Of fi ce Communicator R2 or Lync C lient is hosted on a worksta tion with a single core processor . The flag value ov errides the default audio algorithm selection (G .722.1) that m[...]

System Configuration Fl ags Polycom®, Inc. 600 H239_FORCE_CAP ABILITIES When the flag is set to NO, the Collaboration Server only verifies that the endpoint supports the Content p rotocols: Up to H.264 o r H.263. When set to YES, the Collaboration Server checks frame rate, resolution and all other parameters o f the Content mode a s declared by an[...]

System Configuration Fl ags Polycom®, Inc. 601 IP_LINK_ENVIRONMENT I n H.239-enabled MIH Cascadi ng, when MGC is on level 1, setting this flag to YES will adjust the line rate of conferences run on the RealPresence® Collaboration Server 800s and Rea lPresence® Collaboration Serve r Virtual Edition from 1920Kbps to 18432 , 100bits/sec to match th[...]

System Configuration Fl ags Polycom®, Inc. 602 MAX_ALLOWED_RTV_HD_FRA ME_RA TE Defines the threshold Frame Rate (fps) in which RTV V ideo Protocol initiates HD resolutions. Flag values are as follows: Range: 0-30 (fps) Default: 0 (fps) - Implements any Frame Rate based on L ync RTV Client capabilities MAX_R T V_RESOLUTION Enables you to override t[...]

System Configuration Fl ags Polycom®, Inc. 603 MS_PROXY_REPLACE Enables the proxy=replace parameter in the SIP Header . When set to YES the outbound proxy to replaces the contact inform ation in the contact header with its own enabling other clients and servers to reach the client using the proxy's IP address, even if the client is behind a f[...]

System Configuration Fl ags Polycom®, Inc. 604 P AR TY_GA THERING_DURA TIO N_SECONDS The value of this System Flag sets the duration, in seconds, of the display of the Gathering slide for participant s that connect to the conference after the conference start time. Range: 0 - 3600 Default: 15 For more information see Video Preview (A VC Only Parti[...]

System Configuration Fl ags Polycom®, Inc. 605 PRESERVE_P ARTY_CELL_ON_ FORCE_LA YOUT Used to prevent reassignment of ce lls in a forced layout that were assigned to endpoints that have di sconnected, paused their video, or have been removed from the conference. The cell will remain black until the endpoint reconnects or a new layout is used, or t[...]

System Configuration Fl ags Polycom®, Inc. 606 REMOVE_EP_FROM_LA YOUTƒ n_ON_NO_VIDEO_TIMER Enables the removal of empty video cells from the Video Layout. Range: 0 – 19 (seconds): The featur e is disabled. 20 – 300 (seconds): The feature is enable d. Default: 20 For more information , see Remove Empty Cells From the V ideo Layout . REMOVE_H32[...]

System Configuration Fl ags Polycom®, Inc. 607 RFC2833_DTMF Contro ls the receipt of in -band and out-of-band DTMF Codes. When set to: • YES The RMX will receive DTMF Codes sent in-band. • NO The RMX receive DTMF Codes sent out-of-band. The RMX always sends DTMF Codes in-band (as part of the Audio Media stream). Range: YES/NO Default YES RMX_M[...]

System Configuration Fl ags Polycom®, Inc. 608 SEND_SIP_BUSY_UPON_RESO URCE_THRESHOLD When set to YES , it enables the Col laboration Server to send a busy notification to a SIP audio endpoint or a SIP device when dialing in to the Collaboration Server whose audio re source usage exceeded the Port Usage threshold. When set to NO , the system does [...]

System Configuration Fl ags Polycom®, Inc. 609 SET_DTMF_SOURC E_DIFF_IN_ SEC If the ACCEPT_VOIP_DTMF_TYPE flag is set to 0 (Auto) this flag determines the interval, in seconds after which the Collaboration Server will accept both DTMF tones (inband) and di gits ( outband) . Default: 120 SIP_BFCP_DIAL_OUT _MODE Contro ls BFCP’s use of UDP and TCP[...]

System Configuration Fl ags Polycom®, Inc. 610 SIP_FORMA T_GW_HEADERS_F OR_REDCOM Controls whether the RMX adds specia l gateway prefix and postfix characters to the user portion of the SIP URI expressed in the “ Fro m ” and “ Contact ” headers of SIP messages sent during calls involving Gateway Services . The addi tion of the se character[...]

System Configuration Fl ags Polycom®, Inc. 61 1 TC_LA TENCY_SIZE This flag li mits the latency (i n milliseconds) or the n umber of bytes that can be present in a queue. Range: 1-1000 (in millisecond s). TCP_RETRANSMISSION_TIME OUT The number of seconds t he server will wait for a TCP client to answer a call before closing the conne ction. Default[...]

System Configuration Fl ags Polycom®, Inc. 612 Manually Adding Flags to th e CS_MODULE_P ARAMETERS T ab Using the procedure to manually add flags to the System Configuration, th e following flags can be manually added to the CS_MODULE_P ARAMETERS tab : Manually Added CS_MODULE_ P ARAMETERS System Flags Flag Description CS_ENABLE_EPC Add this flag [...]

System Configuration Fl ags Polycom®, Inc. 613 Deleting a Flag T o delete a flag: 1 In the System Flags d ialog box, se lect the flag to delete and click the Delete Flag button. 2 In the confirmation message box, click Ye s to confirm. 3 Click OK to close the System Flags dialog box. Auto Layout Configuration The Auto Layout op tion lets th e Coll[...]

System Configuration Fl ags Polycom®, Inc. 614 The table be low lists the available layout s. A vailable Layout s No. of Cells L ayout Layout Fl ag V alue 1 CP_LA YOUT_1X1 2 CP_LA YOUT_1X2 CP_LA YOUT_1X2HOR CP_LA YOUT_1x2VER CP_LA YOUT_2X1 3 CP_LA YOUT_1P2HOR CP_LA YOUT_1P2HOR_UP CP_LA YOUT_1P2VER 4 CP_LA YOUT_2X2 CP_LA YOUT_1P3HOR_UP CP_LA YOUT_1[...]

System Configuration Fl ags Polycom®, Inc. 615 The table be low lists the default layout s for according to the number of particip ants. Default Auto Layouts Flag Name: PREDEFINED_AU TO_LA YOUT_ n (n = Number of Participant s) n Layout Layout Flag V alue 0 CP_LA YOUT_1X1 1 CP_LA YOUT_1X1 2 CP_LA YOUT_1X1 3 CP_LA YOUT_1x2VER 4 CP_LA YOUT_2X2 5 CP_L[...]

System Configuration Fl ags Polycom®, Inc. 616 Example: The following table illustrates th e ef fect of modifying the PREDEFINED_AUTO_LAYOUT_5 flag in conference s with fewer or more participants than the num ber of wind ows selected in the defau lt layout. LEGACY_EP_CONTEN T_DEF AUL T_LA YOUT Flag V alues The following table lists the va lue for [...]

System Configuration Fl ags Polycom®, Inc. 617 Guidelines ● If the flag HIDE_CONFERENCE_P ASSWORD is set to YES , the automatic gener ation of passwords (both conference and chair person passwords) is di sabled, regard less of the settings of the flags NUMERIC_CONF_P ASS_DEF AUL T_LEN and NUMERIC_CHAIR_P ASS_ DEF AUL T_LEN. ● The automatic gen[...]

System Configuration Fl ags Polycom®, Inc. 618 If the default password lengt h defined by the NUMERIC_C ONF_P ASS_DEF AUL T_LEN or NUMERIC_CHAIR_P ASS_ DEF AUL T LEN does not fall within the range defined by the minimum an d maximum length an a ppropriate fault is added to the F aults list. NUMERIC_CHAIR_P ASS_MIN_LEN Enter the minimum num ber of [...]

System Configuration Fl ags Polycom®, Inc. 619[...]

Polycom®, Inc. 620 Hardware Monitoring The status an d properties of the MCU hardwar e component s can be viewed and monitored in the Hardware Monitor list pane. V iewing the St atus of the Hardware Component s The Ha rdware Monito r pane displays the h ardware component, its present st atus, temperature and volt age. T o view the st atus of the H[...]

Hardware Monitoring Polycom®, Inc. 621 Hardware Monitor T oolbar The following buttons appear in the tool bar of the Hardware Monitor : V iewing the Properties of Polycom® RealPresence® Collaboration Server 800s and Polycom® RealPresence® Collaboration Server V irtual Edition Hardware Component s The properties displayed for the ha rdware c om[...]

Hardware Monitoring Polycom®, Inc. 622 T o view the MCU Properties: 1 In the Hardware Monitor pane, either double-clic k or right-click and select Properties for RealPresence Collaboration Ser ver, slot 4 . The following informat ion is displayed: MCU Properties - General Info Field Descrip tion Hardware V ersion T he version of the server hardwar[...]

Hardware Monitoring Polycom®, Inc. 623 2 Click the Active Alarms tab to view alarms related to the R ealPresence Co llaboration Server, i.e. temperatures, CPU usage, mem ory usa ge, voltag es and main power sensors. The Active Alarms dialog box displays fields th at relate to faults and er rors detected on the RealPresence Collaboration Serv er by[...]

Hardware Monitoring Polycom®, Inc. 624 T o access the Fan properties: » In the Hardware Monitor pane, either double-clic k or right-click and select Properties for FA N S . F ANS Properties - General Info LAN 1, LAN 2, LAN 3, LAN4 Properties: The Collaboration Se rver unit’s chassis contains 4 ex ternal LAN connectors which register the followi[...]

Hardware Monitoring Polycom®, Inc. 625 T o access the properties of LAN connector: 1 In the Hardware Monitor pane, double-click a nywhere on the line for LANS . The Lan List is displayed: 2 Either double-click or right-click and select Pr operties for the Lan connector . The properties for the LAN connecto r are displayed: Diagnostics Y our system[...]

Hardware Monitoring Polycom®, Inc. 626 T o perform diagnostics: 1 T urn off the Collaboration Server . 2 Connect a keyboard a nd a VGA monitor . 3 Insert the USB memory stick containing the hardwa re diagnostics utility into any of the system’s USB ports. 4 T urn on the Collaboration Server . The server boot s up.[...]

Hardware Monitoring Polycom®, Inc. 627 5 Press F1 1 . The Boot Manager Main Menu l oads. 6 Select Bios Boot Menu . The Bios Boot Manage r is displayed. 7 Using the Up/Down arrows go to Hard drive C: . A window will display showing two options.[...]

Hardware Monitoring Polycom®, Inc. 628 8 Select Front USB . The Collaboration Server loads the hardware diagnostics utility . 9 Select the desired diagnostic mode. If none is selected the Loop mpmemory and d iagnostic in batch mode tests will be performed automatically . The diagnostics will continue running until stopped. One c ycle of the diagno[...]

Polycom®, Inc. 629 Appendix A - Disconnection Causes If a part icipant was unable to connect to a conference or was disconnected from a conference, the Connection St atus t a b in the Participant Properties dialog box indicates the call disconnection cause. In some case s, a possible solut ion may be displaye d. A video par ticipant who is unable [...]

Appendix A - Disconnection Causes Polycom®, Inc. 630 Caller not registered The calling endpoin t is not registered in the gatekeepe r . H323 call closed. ARQ timeout The endpoint se nt an ARQ message to the gatekee per , but the gatekeeper did not respond before timeout. H323 call closed. DRQ timeout The e ndpoint sent a DR Q message to the gateke[...]

Appendix A - Disconnection Causes Polycom®, Inc. 631 H323 call closed. Remote stop responding The endpoint stopped respondi ng. H323 call closed. Master slave problem A Pe ople + Content cascading failure occurred . SIP bad name The conference na me is incompatible with SIP standards. SIP bad status A general IP card error occurred. SIP busy every[...]

Appendix A - Disconnection Causes Polycom®, Inc. 632 SIP client error 414 The endpoint sent a SIP Client Error 414 (Request-URI T oo Long) response. The server is refusing to service the request because th e Request-URI is longer than the server is willing to interpret. SIP client error 42 0 The endpoint sent a SI P Client Error 420 (Bad Extension[...]

Appendix A - Disconnection Causes Polycom®, Inc. 633 SIP redirection 305 A SIP Redirection 3 05 (Use Proxy) response was returned. The requested resource MUST be accessed through the proxy given by the Contact field. SIP redirection 380 A SIP Redirection 380 (Alt ernative Service) response was returned. The call was not successful, but alternative[...]

Appendix A - Disconnection Causes Polycom®, Inc. 634 SIP remote device did not respond in the given time frame The endpoint did not respond in the given time frame. SIP trans error TCP Invite A SIP Invite was sent via TCP , but the endpoint was not found. SIP transport error Unable to initiate connection with the endpoint. SIP unauthorized The req[...]

Polycom®, Inc. 635 Appendix B - Active Alarms Active Alarms Alarm Code Alarm Description A matching activation key is required. T o cancel the upgrade process, reset the Collaboration Server The system upgrade requires that a valid activation key be entered . If none is available, resettin g the Collaboration Server will cancel th e upgrade and re[...]

Appendix B - Active Alarms Polycom®, Inc. 636 Central Signaling indicating Recovery status Central Signaling startup failure Central Sig naling component is down. Conference Encryption Error Configuration of external database did not complete. Check the configuration of the external DB. CPU IPMC software was not updated . Turn of f the MCU and the[...]

Appendix B - Active Alarms Polycom®, Inc. 637 eUserMsgCode_Cs_SipTLS_Certifi cat eSubjNameIsNotV alid_Or_DnsFailed eUserMsgCode_Cs_SipTLS_Certifi cat eWillExpireInLessThanAWeek eUserMsgCode_Cs_SipTLS_FailedT o LoadOrV erifyCertificateFiles eUserMsgCode_Cs_SipTLS_Registrat ionHandshakeFailure eUserMsgCode_Cs_SipTLS_Registrat ionServerNotResponding [...]

Appendix B - Active Alarms Polycom®, Inc. 638 Failed to initialize the file system Possible reasons for the failure: • Failed to initialize the file system. • Failed to initialize the file system and create the CDR index. Reset the MCU. Failed to open Users list file Restore the MCU con figuration or re -define the user . Failed to register wi[...]

Appendix B - Active Alarms Polycom®, Inc. 639 Gatekeeper fail ure Possible reasons for the Gatekeeper failure: • Failed to register to alternate Gatekeeper . • Gatekeeper discovery state. - Check GK IP address (GUI, ping) • Gatekeeper DNS Host name not found. • Gatekeeper Registration Timeout. • Gatekeeper rejected GRQ d ue to invalid re[...]

Appendix B - Active Alarms Polycom®, Inc. 640 Hot backup: Network issue Hot Backup: Paired MCU is unreachable. Initialization of ice stack failed Insufficient resources The number of resources in the licen se is higher than the a ctual system resources. Check to make sure suff icient CPU cores are allocated in the Virtual Machine. Insufficient UDP[...]

Appendix B - Active Alarms Polycom®, Inc. 641 Management Network not configured Configure the Management Netw ork. Missing Central Signaling configurati on Configure th e central signaling. Missing Central Signaling IP configuration MPL startup failure. Authentication not received. Authentication was not received from Switch. Check the switch card[...]

Appendix B - Active Alarms Polycom®, Inc. 642 Product activation failure Assi gn a new activation key . Product T ype mismatch. System is restart ing. The user is alerted to a mismatch betw een the product type that is store d in MCU software and th e product type received from another system component. In such a case the system is automatically r[...]

Appendix B - Active Alarms Polycom®, Inc. 643 Security mode failed. Certificate no t yet valid. Security mode failed. Error in certificat e file. Service Request failed SIP registrations limit rea ched SIP registrations limit reach ed. SIP TLS: Certificate has expired The current TLS certif icate files have expired and must be replaced with new fi[...]

Appendix B - Active Alarms Polycom®, Inc. 644 SIP TLS: Registration transport error This alarm indicate s that the communication wi th the SIP server cannot be established. Possible causes are: • Incorrect IP address of the SIP server • The SIP server liste ning port is other than the one defined i n the system • The OCS services are stopped[...]

Appendix B - Active Alarms Polycom®, Inc. 645 V oltage problem Possible reasons for the problem: • Card voltage problem. • V oltage problem W arning: Up grade started and SAFE Upgrade protection is turned OFF Y ellow Alarm Problem sending/receiving data from/to network. Check the cables. Active Alarms Alarm Code Alarm Description[...]

Polycom®, Inc. 646 Appendix C - CDR Fields, Unformatted File The CDR (Call Detail Records) utility is used to retrieve confer ence information to a file. The CDR utility can retrieve conference in formation to a file in both formatted and unformatted form ats. Unformatted CDR file s contain multi ple records. The first record in each file cont ain[...]

Appendix C - CDR Fields, Unformatted File Polycom®, Inc. 647 The Conference Summary Record The conference summary record (the first record in th e unformatted CDR file) co nt ains the following fields :Conference Summary Record Fields Field Descrip tion File V ersion The version of the CDR utility that created th e file. Conference Routing Name Th[...]

Appendix C - CDR Fields, Unformatted File Polycom®, Inc. 648 Event Records The event records, that is, all records in the unformatte d file except the first reco rd, contain stan dard fields, such as the event type code and the time sta mp, followed by fields that are event specific. The event fields are sep arated by commas. T wo consec u t ive c[...]

Appendix C - CDR Fields, Unformatted File Polycom®, Inc. 649 Event T ypes The table below cont ains a list of t he events that can be lo gged in the CDR file, and indicates where to find details of the fiel ds that are specific to that type of event. CDR Event T ypes The event code identifies the event in the unforma tted CDR file , and the event [...]

Appendix C - CDR Fields, Unformatted File Polycom®, Inc. 650 20 BILLING CODE A billing code wa s entered by a participant using DTMF codes. For more information ab out the fields, see Event F ields for Ev ent 20 - BILLING CODE . 21 SET P AR TICIP ANT DISPLA Y NAME A user assigned a new name to a participant, or an end point sent its name. For more[...]

Appendix C - CDR Fields, Unformatted File Polycom®, Inc. 651 100 USER TERMINA TE CONFERENCE A user terminated the conference. For more info rmation about the fi elds, see Event Fields fo r Event 100 - USER TERMINA TE CONFERENCE . 101 USER ADD P AR TICIP ANT A user added a participant to the conference during the conference. For more information ab[...]

Appendix C - CDR Fields, Unformatted File Polycom®, Inc. 652 111 O P E R AT O R BACK TO CONFERENCE PA R T Y The Collaboration Server User moved the participant back to h is Home (source) conference. For more information, see Event Fields for Event 1 1 1 - OPERA TOR BACK TO CONFERENCE P AR T Y . 1 12 OPERA TOR AT T E N D PA R T Y TO CONFERENCE The [...]

Appendix C - CDR Fields, Unformatted File Polycom®, Inc. 653 2105 USER UPDA TE P AR TICIP ANT CONTINUE 1 Additional information abo ut a USER UPDA TE P ARTICIP ANT event. For more information about the fie lds, see Event Fields fo r Events 2010, 201 1, 2015 - DEFINED P ARTICIP ANT CONTINUE 1,USER ADD P ARTICIP ANT CONTINUE 1, USER UPDA TE P ARTICI[...]

Appendix C - CDR Fields, Unformatted File Polycom®, Inc. 654 Event S p ecific Fields The following tables describ e the fields which are spec ific to each type of event. Event Fields for Event 1 - CONFER ENCE ST ART Some fields that were supported by the MGC Manager , are not supported by the Collabo ration Server. In addition, for some fields the[...]

Appendix C - CDR Fields, Unformatted File Polycom®, Inc. 655 Event Fields for Event 2001 - CONFEREN CE ST ART CONTINUE 1 Video Session The vide o session type. Currently the on ly value is: 3 - Continuous Presence Video Format The video fo rmat. Currently the on ly value is: 255  -  Auto CIF Frame Rate The CIF frame ra te. Currently the on l[...]

Appendix C - CDR Fields, Unformatted File Polycom®, Inc. 656 Meet Me Per Conferen ce Indicates the Meet Me Per Co nference setting. Currently the on ly value is: 1 - The Meet Me Per Conference option is enabled, and dial-in participants can join the conference by dia ling the dial-in number. Number of Network Services Not supported. Always contain[...]

Appendix C - CDR Fields, Unformatted File Polycom®, Inc. 657 Video Board ID No t supported. Always contains the value 65535 . Video Unit ID Not supported. Always contains the value 65535 . Data Board ID Not supported. Always contains the value 65535 . Data Unit ID Not supported. Always contains the value 65535 . Message Service Ty p e The Message [...]

Appendix C - CDR Fields, Unformatted File Polycom®, Inc. 658 Event Fields for Event 5001 - CONFEREN CE ST ART CONTINUE 4 Event Fields for Event 6001 - CONFEREN CE ST ART CONTINUE 5 Event Fields for Event 1 1001 - CONFEREN CE ST ART CONTINUE 10 Ta b l e 1 - 3 Field Description Note: When this event occurs as the result of a change to the value of o[...]

Appendix C - CDR Fields, Unformatted File Polycom®, Inc. 659 Event Fields for Event 2 - CONFERENCE END Event fields for Event 3 - ISDN/PST N CHANNEL CONNECTED Event fields for Event 4 - ISDN/PSTN CHANNEL DISCONNECTED Event fields for Event 5 - IS DN/PSTN P ARTICIP ANT CONNECTED Event Fields for Eve nt 7 - P ARTICIP ANT DISCONNECTED Ta b l e 1 - 6 [...]

Appendix C - CDR Fields, Unformatted File Polycom®, Inc. 660 Event Fields for Event 2007 - P ART ICIP ANT DISCONNECT ED CONTINUE 1 T able 1- 10 Field Descrip tion Rx Synchronization Loss The number of times that the general synchronization of the MCU was lost. Tx Synchronization Loss The number of times that the general synchronization of the part[...]

Appendix C - CDR Fields, Unformatted File Polycom®, Inc. 661 Event Fields for Events 10, 101, 105 - DEFINED P ARTICIP ANT , USER ADD P ARTICIP ANT , USER U PDA TE P ARTICIP ANT H.323 Board ID Not supported. Always contains the value 0 . H323 Unit ID Not supported. Always contains the value 0 . Ta b l e 1 - 11 Field Descrip tion User Name The login[...]

Appendix C - CDR Fields, Unformatted File Polycom®, Inc. 662 Event Fields for Events 2010, 201 1, 2015 - DEFI NED P ARTICIP ANT CONTINUE 1,USER ADD P ARTICIP ANT CONTINUE 1, USER UPDA TE P ARTICIP AN T CONTINUE 1 Default Number Ty p e Note: This field is o nly relevant to ISDN/PSTN participants. The type of telephone number , as follows: 0 - Unkno[...]

Appendix C - CDR Fields, Unformatted File Polycom®, Inc. 663 Chair Not supported. Always contains the value 0 . Video Protocol T he video protocol used by the participant, as follows: 1 - H.261 2 - H.263 4 - H.264 255 - Auto Broadcasting Vo l u m e The broadcasting volume assigned to the participant. The value is between 1 (lowest) and 10 (loudest[...]

Appendix C - CDR Fields, Unformatted File Polycom®, Inc. 664 Event Fields for Event 201 1 - DEFINED P ARTICIP ANT CONTINUE 2, Event 2012 - USER ADD P ARTICIP ANT CONTINUE 2, Event 2016 - USER UPDA TE P ARTICIP ANT CONTINUE 2 Event fields for Event 15 - H323 CALL SET UP T able 1- 13 Field Descrip tion Encryption Indicates the participant’s encryp[...]

Appendix C - CDR Fields, Unformatted File Polycom®, Inc. 665 Event Fields for Events 17, 23 - H323 P ARTIC IP ANT CONNECTED, SIP P ARTICIP ANT CONNECTED T able 1- 14 Field Descrip tion Participant Name The na me of the particip a nt. An empty field “” denotes an unide ntified pa rticipant or a participant whose name is unspecified. Participant[...]

Appendix C - CDR Fields, Unformatted File Polycom®, Inc. 666 Event Fields for Event 18 - NEW UNDEFINED P ARTICIP ANT Remote Communication Mode Not supported. Always contains the value 0 . Secondary Cause Note: This field is only relevant if the Participant S tatus is Secondary . The cause for the secondary connection (not being ab le to connect th[...]

Appendix C - CDR Fields, Unformatted File Polycom®, Inc. 667 Network Service Name The name of the Network Service. An empty field “” indicates the defa ult Network Service. Restrict Not supp orted. Always contains the value 0 . Audio Only Indicates the participant’s Audio Only setting, as follows: 0 - The participant is not an Audio Only par[...]

Appendix C - CDR Fields, Unformatted File Polycom®, Inc. 668 Broadcasting Vo l u m e The broadcasting volume assigned to the participant. The value is between 1 (lowest) and 10 (loudest). Each unit movement increases or decreases the volume by 3 dB . Undefined Participant Indicates whether are not the participant is an undefined particip a nt, as [...]

Appendix C - CDR Fields, Unformatted File Polycom®, Inc. 669 Event Fields for Event 1001 - NE W UNDEFINED P ARTY CONTINUE 1 Event Fields for Eve nt 20 - BILLING CODE Event Fields for Event 21 - SET P ARTICIP ANT DISPLA Y NAME Event Fields for Event 22 - DTMF CODE F AILURE T able 1- 16 Field Descrip tion Encryption Indicates the participant’s enc[...]

Appendix C - CDR Fields, Unformatted File Polycom®, Inc. 670 Event fields for Even t 26 - RECORDING LINK Incorrect Data The i ncorrect DTMF code entered by the participant, or an empty field “” if the participant did not press a n y key . Correct Data The correct DTMF code, if known. Failure T ype The type of DTMF failure, as follows: 2 - The [...]

Appendix C - CDR Fields, Unformatted File Polycom®, Inc. 671 Event Fields for Eve nt 28 - SIP PRIV A T E EXTENSIONS Event Fields for Eve nt 30 - GA TEKEEPER INFORMA TION Event fields for Ev ent 31 - P ARTICIP ANT CONNECTION RA TE Event Fields for Eve nt 32 T able 1-21 Field Descrip tion Participant Name The na me of the particip a nt. Participant [...]

Appendix C - CDR Fields, Unformatted File Polycom®, Inc. 672 Event fields for Ev ent 33 - P ARTY CHAIR UPDA TE Event fields for Ev ent 34 - P ART ICIP ANT MAXIMUM USAGE INFORMA TION Event Fields for Event 35 - SVC SIP P ARTICIP ANT CONNECTED Field Description Participant Name The participant name . Participant ID The identi fication number assigne[...]

Appendix C - CDR Fields, Unformatted File Polycom®, Inc. 673 Event Fields for Event 100 - USER TERMINA TE CONFERENCE Participant S tatus The particip ant status, as follows: 0 - Idle 1 - Connected 2 - Disconnected 3 - W aiting for dial-in 4 - Connecting 5 - Disconnecting 6 - Partially connected. Party has completed H.221 capability exchange 7 - De[...]

Appendix C - CDR Fields, Unformatted File Polycom®, Inc. 674 Event Fields for Events 102,103, 104 - USER DEL ETE P ARTICIP ANT , USER DISCONNECT P ARTICIP ANT , USER RECONNECT P ARTICIP ANT Event Fields for Event 106 - USER SET END TIME Event Fields for Eve nts 107 and 109 - OPERA T OR MOVE P ARTY FROM CONFERENCE and OPERA TOR A TTEND P ARTY T abl[...]

Appendix C - CDR Fields, Unformatted File Polycom®, Inc. 675 Event Fields for Events 108, 1 12 - OPERA TOR MOVE P ARTY TO CONFERENCE,OPERA TOR A TTEND P ARTY TO CONFERENCE Field Descrip tion Operator Name The login name of the operator who moved th e particip ant to the conference. Source Conf Name The name of the source conference. Source Conf ID[...]

Appendix C - CDR Fields, Unformatted File Polycom®, Inc. 676 Number T ype Note: This field is o nly relevant to dial-out, ISDN/PSTN participants. The type of telephone number , as follows: 0 - Unknown 1 - Intern ational 2 - National 3 - Network specific 4 - Subscriber 6 - Abbreviated 255 - T aken from Network Service, default Net SubService Name N[...]

Appendix C - CDR Fields, Unformatted File Polycom®, Inc. 677 H243 Password The H.243 password, or an empty field “” if there is no password. Chair Not supported. Always contains the value 0 . Video Protocol T he video protocol, as follows: 1 - H.261 2 - H.263 3 - H.264* 4 - H.264 255 -  Auto Audio V olume The broadcasting volume assigned to[...]

Appendix C - CDR Fields, Unformatted File Polycom®, Inc. 678 Event Fields for Event 1 1 1 - OPERA TOR BACK TO CONFERENCE P ARTY Event Fields for Events 201 1, 2012, and 2016 H.323 Party Alias T ype/SIP Part y Address T ype Note: This field is only relevant to IP participants. For H.323 participants, the alias type, as follows: 7 - E164 8 - H.323 I[...]

Appendix C - CDR Fields, Unformatted File Polycom®, Inc. 679 Event Fields for Event 3010 - P ARTICIP ANT INFORMA TION Disconnection Cause V alues Disconnection Cause V alu es Field Descrip tion Info1 Info2 Info3 Info4 The participant information fields. These fields enable users to enter g eneral information about the participant, such as the part[...]

Appendix C - CDR Fields, Unformatted File Polycom®, Inc. 680 152 H323 call close. ARQ timeout 153 H323 call close. DRQ ti meout 154 H323 call close. Alt Gatekeeper failu re 191 H323 call close. Re mote busy 192 H323 call close. No rmal 193 H323 call close. Re mote reject 194 H323 call close. Re mote unreachable 195 H323 call close. Un known reason[...]

Appendix C - CDR Fields, Unformatted File Polycom®, Inc. 681 259 SIP transport error 260 SIP bad name 261 SIP trans error TCP invite 300 SIP redirection 300 301 SIP moved permanently 302 SIP moved temporarily 305 SIP redirection 305 380 SIP redirection 380 400 SIP client error 400 401 SIP unauthorized 402 SIP client error 402 403 SIP forbidden 404[...]

Appendix C - CDR Fields, Unformatted File Polycom®, Inc. 682 MGC Manager Event s that are not Supported by the Collaboration Server The following M GC Manag er events are not supported by the Collabo ration Serve r: ● Event 8 - REMOTE COM MODE ● Event 1 1 - A TM CHANNEL CONNECTED ● Event 12 - A TM CHANNEL DISCONNECTED ● Event 13 - MPI CHAN[...]

Appendix C - CDR Fields, Unformatted File Polycom®, Inc. 683 ● Event 1 10 - OPERA TOR O N HOLD P AR TY ● Event 1 13 - CONFERENCE REMARKS ● Event 2108 - OPERA T OR MOVE P ART Y T O CONFER ENCE CONTINUE 1 ● Event 3001 - CONFERENCE ST AR T CONTINUE 2 ● Event 3108 - OPERA T OR MOVE P ART Y T O CONFER ENCE CONTINUE 2 ● Event 4001 - CONFEREN[...]

Polycom®, Inc. 684 Appendix D - Ad Hoc Conferencing and External Dat abase Authentication The Polycom® RealPresence® Collabor a tion Server 800s and Polycom® RealPr esence® Collaboration Server Virtual Edition Ad Hoc conferencing feature enable s pa r ticipant s to start ongoing conferences on-the-fly , without prior definition when dialing an[...]

Appendix D - Ad Hoc Conferencing and External Database Authentication Polycom®, Inc. 685 Ad Hoc Conference Initiati on without Authentication T o enable this workflow , the following component s must be defined in the system: ● An Entry Queue IVR Service with the appro priate audio file requesting the Conference ID ● An Ad Hoc-enab led Entry Q[...]

Appendix D - Ad Hoc Conferencing and External Database Authentication Polycom®, Inc. 686 Conference Initiation V alidation wi th External Database Application 1 The particip ant dials in to an Ad Hoc-enabled Entry Queue. 2 The particip ant is requested to enter the Confer ence ID. 3 The particip ant enters the conferenc e ID via his/her en dpoint [...]

Appendix D - Ad Hoc Conferencing and External Database Authentication Polycom®, Inc. 687  Conference Owner These par ameters can also be defined in th e conf erence Profile. In such a case, pa rameters sent from the dat abase overwrite the parameter s defined in the Profile. If these p arameters are not sent from the external database to the MC[...]

Appendix D - Ad Hoc Conferencing and External Database Authentication Polycom®, Inc. 688 Conference Access V alidation - All Particip ants (Always) Once the conference is created eith er via an Ad Ho c Entry Queue, or a sta ndard ongoing conference, the right to join the conferen ce is authen ticated with the externa l database applic ation for a [...]

Appendix D - Ad Hoc Conferencing and External Database Authentication Polycom®, Inc. 689  If the wrong password is entered, he/sh e is disconnected from the conference. T o enable conference access validation for all partic ip ants the following conferencing co mponents are required: ● The external dat abase must hold the conference pa ssword[...]

Appendix D - Ad Hoc Conferencing and External Database Authentication Polycom®, Inc. 690  If the password is incorrect the p articipant is disconnected fr om the MCU. ● If there is a match, the participa n t is granted the right to join the conference as chairperson. In addition, the external dat abase application sends to the MCU the followi[...]

Appendix D - Ad Hoc Conferencing and External Database Authentication Polycom®, Inc. 691 ● Entry Queue IVR Service with Conference Initiation Authentication Enabled Set the Entry Queue IVR Service to send authentica tion requests to th e external database application to verify the p articipant’s right to st art a new conf erence accor ding to [...]

Appendix D - Ad Hoc Conferencing and External Database Authentication Polycom®, Inc. 692 T o set the System Configuration flags: 1 On the Setup menu, click System Configuration . The System Flags dialog box opens. 2 Modify the values of the following flags: Flag V alues for Accessing Exter nal Database Application 3 Click OK . 4 Reset the MCU for [...]

Appendix D - Ad Hoc Conferencing and External Database Authentication Polycom®, Inc. 693 ● Set the External Server Authentication field to Numeric ID . Enabling External Database V alidation for Conferences Access The validation o f the p articipant’ s ri ght to join an ong oing conference with an external dat abase application is configured i[...]

Appendix D - Ad Hoc Conferencing and External Database Authentication Polycom®, Inc. 694 ▪ Upon Request - to valida t e the particip ant’s right to join an ongoing confer ence as chairperson[...]

Polycom®, Inc. 695 Appendix E - Particip ant Properties Advanced Channel Information The following appendix de tails the properties connected with infor mation about audio and video parameter s, as well as, problems with the network which can af fect the audio and video quality . Particip ant Properties - Channel St atus Advanced Parameters Field [...]

Appendix E - Participant Properties Advanced Channel Info rmation Polycom®, Inc. 696 Out of Order The number of packet s arriving out of order . The following details are displaye d: • Accumulated N - total number of packet s that arrived out of order since the channel o pened. • Accumulated % - percentage of packets that arrived out o f order[...]

Polycom®, Inc. 697 Appendix G - Configuring Direct Connections to the Collaboration Server Direct connection to the Collaboration Se rver is necessary if you want to: ● Modify the Collabor ation Server’s Factory Default Manageme nt Network settings without using the USB memory stick. ● Connect to the Collab oration Server ’s Alte rnate Man[...]

Appendix G - Configuring D irect Connections to the Collaboration Server Polycom®, Inc. 698 In the Local Area Connection S tatus dialog box, click th e Properties button. 3 In the Local Area Connection Prop erties dialog box, select Internet Protocol [TCP/IP] > Properties .[...]

Appendix G - Configuring D irect Connections to the Collaboration Server Polycom®, Inc. 699 4 In the Internet Pr otocol (TCP/I P) Properties dialog box, select Use the following IP address .[...]

Appendix G - Configuring D irect Connections to the Collaboration Server Polycom®, Inc. 700 5 Enter the IP address, Subnet mask and Default gateway for the workst ation. The workstation’ s IP address should be in the same network neighborhood as the Collaboration Server’s Control Unit IP address. Example: IP address – near 192.168.1.nn The S[...]

Appendix G - Configuring D irect Connections to the Collaboration Server Polycom®, Inc. 701 6 Click the OK button. Connecting to the Management Ne twork T o connect directly to the Collaboration Server: 1 Connect one LAN cable between the PC an d LAN 1 on the Collaboration Server’s back panel.Conn ect the power cable and power the Collaboration [...]

Appendix G - Configuring D irect Connections to the Collaboration Server Polycom®, Inc. 702  Shelf Management IP Address  Control Unit Subnet Mask  Default Rout er IP Addres s 5 Click the Save & Close button. The system prompt s you to sign in with the new Control Unit IP Address. 6 Disconnect the LAN cable between the workst ation an[...]

Appendix G - Configuring D irect Connections to the Collaboration Server Polycom®, Inc. 703 ● Subnet Mask – 255.255.240.0 Procedure 3: Create a Dial-up Connection T o create a dial-up connection: This proced ure is perf ormed onc e. Only the Dial field in the Connect ap plet (see step 10 on Click the Dial button to establish a connection to LA[...]

Appendix G - Configuring D irect Connections to the Collaboration Server Polycom®, Inc. 704 3 In the Network Connection T ype box, select Connect to the In ternet and click the Next butt on. 4 In the Getting Ready box, select Set up my connection man ually and click the Next button. 5 In the Internet Connection box, select Connec t using dial-up m[...]

Appendix G - Configuring D irect Connections to the Collaboration Server Polycom®, Inc. 705 7 In the Phone Number to Dial box, enter the Phone Number for the modem and click the Next button. 8 In the Connection Availability box, select Anyone ’ s use and click the Next button. 9 In the Internet Account Information box, compl ete the Username , P[...]

Appendix G - Configuring D irect Connections to the Collaboration Server Polycom®, Inc. 706 10 The Connection applet is displayed with the field va lues filled in as specified by the New Connection Wizard . 11 Click the Dial button to est ablish a connection to LAN 3 Port via the mode m. The Windows – Network Connections applet displays Connecte[...]

Appendix G - Configuring D irect Connections to the Collaboration Server Polycom®, Inc. 707 Procedure 4: Connect to the Collaboration Server T o Connect using the RMX Manager: T o use the browser: ● In the browser’s command line, ente r http://<MCU Control Unit IP Address>/RmxManager.html and press Enter . T o use the Windows S t art men[...]

Appendix G - Configuring D irect Connections to the Collaboration Server Polycom®, Inc. 708 The RMX Manager – W elcome screen is displayed.[...]

Polycom®, Inc. 709 Appendix H - Integration Into Microsof t Environment s Overview The Polycom® Vi sual Communications of fers high qu ality video an d audio multipoi nt conferencin g by integrating the Polycom network de vices and endpo in ts into Microsoft® pl atforms. The Polycom® RealPresence® Collabor ation Server (Collabor ation Serv er)[...]

Appendix H - Integration Into Microsoft Environments Polycom®, Inc. 710 Conferencing Entities Presence Conferencing entities (Me eting Rooms , Entry Queue s and SIP Facto ries) can be r egistered with the SIP server (Off ice Communication Server or L y nc server) enabling th e addition of these conferencing entities to the buddy list while display[...]

Appendix H - Integration Into Microsoft Environments Polycom®, Inc. 71 1 ● The Collaborat ion Server must h ave a unique ac coun t in the Active Directory and must be register ed with the Of fice Communications/L ync server . ● ICE is supported with Collaboratio n Server Multiple Networks. ● Ensure that the Collaboration Server system SI P s[...]

Appendix H - Integration Into Microsoft Environments Polycom®, Inc. 712 rmx111@ilsnd.vsg.local The call reaches the T ransit Entry Queue of the Collabora ti on Server and via IVR is routed to the destinatio n conference . This method is added to the local connections and M atched URI and Numerical Dialing methods available in Microsof t Office Com[...]

Appendix H - Integration Into Microsoft Environments Polycom®, Inc. 713 Integrating the Collaboration Server into the Microsof t Office Communications Server Environment When the Collaboration Server is in tegrated into the Office Communicati ons Server environment, calls to conferences running on the Colla boration Server can be routed using Matc[...]

Appendix H - Integration Into Microsoft Environments Polycom®, Inc. 714 For example, if comp any B wants to set up fede ration with company A and receive and send SIP calls that will be handled by the Polycom SIP signaling domain in company A, you need to add the FQDN of the company A Of fice Communications Server domain as well as the SIP signali[...]

Appendix H - Integration Into Microsoft Environments Polycom®, Inc. 715 2 Expand the En terprise Pools list. 3 Right-click the server pool icon, click Properties > Front End Properties . The Pool Front End Properties dialog box opens.[...]

Appendix H - Integration Into Microsoft Environments Polycom®, Inc. 716 4 Click the Host Authorization tab . 5 Click the Add button to add the Collaboration Server as trusted ho st. The Add Authorized Host dial og box opens. 6 In the Add Authorized Host dialog box, enter the Collaboration Server FQDN nam e as def ined in the DNS and will be used i[...]

Appendix H - Integration Into Microsoft Environments Polycom®, Inc. 717 2 Click the Add button. The Add S tatic Routes dia log box opens. 3 In the Matching URI section, enter the Domain name fo r the Collaboration Server. Any domain name can be use d. 4 In the Next hop section enter the Collaboration Server FQDN name as defined in the DNS and is u[...]

Appendix H - Integration Into Microsoft Environments Polycom®, Inc. 718 however , the Load Ba lancer should be po inted to the OCS pool an d not to the Collabora tion Server dire ctly . This configuratio n procedure is done in addition to the configuration in the OCS. T o set the Collaboration Server as trusted and define S ta tic routes in the Lo[...]

Appendix H - Integration Into Microsoft Environments Polycom®, Inc. 719 Configuring the Colla boration Server System The required t asks are detailed in Configuring the Collabo ration Server for Microsoft Integr ation . Dialing to an Entry Queue, Meeting Room or Conferen ce Using the Matched URI Method Once the Collaboration Server is co nfigured [...]

Appendix H - Integration Into Microsoft Environments Polycom®, Inc. 720 OCS side: ● Configuring the Collaboration Serve r as a Routab le Gateway - The Collabor ation Server (or DMA) must be set as a trusted voice gateway in the OCS infrastructure. This does not restrict Collaboration Server to just voic e operation, rather it means tha t the Col[...]

Appendix H - Integration Into Microsoft Environments Polycom®, Inc. 721 4 Click OK . Configuring the Collaboration Server as a Rout able Gateway The Collaboration Server must be set as a rout able voice gateway in the Office Communicatio ns Server infrastructure. This does not restrict the Collaboration Serv er to just voice operation, ra ther it [...]

Appendix H - Integration Into Microsoft Environments Polycom®, Inc. 722 3 Run the following command: cscript OCSTrustEntry.vbs /action:add /type:trustedservice /fqdn:<your FQDN> /service:MediationServer /port:5061 /version:4 /routable:TRUE Where <your FQDN> is the FQDN of your Collaboration Server syste m. The script aut omatically gen[...]

Appendix H - Integration Into Microsoft Environments Polycom®, Inc. 723 The Office Communications Server V oice Properties dialog box op ens. 2 Click the Routes tab . Office Communications Server V oice Propertie s - Routes dialog box ope ns. 3 Click the Add button. The Add Route dialog box opens. 4 In the Name field, enter a name that will identi[...]

Appendix H - Integration Into Microsoft Environments Polycom®, Inc. 724 6 In the T arget Regu lar Expression field enter ^ and the MCU prefix as defined in the gatekeeper . This prefix is also defined in the Collaboration Server IP Network Service . For example, if 1 1 is the Collaboration Se rver prefix defined in gate keeper , enter ^1 1 . The c[...]

Appendix H - Integration Into Microsoft Environments Polycom®, Inc. 725 7 In the Gateways - Addresses box, click the Add button. The Add Route Gateway dialog box opens. 8 Select the Collaboration Server gatew ay address that was set up in Configuring the Collaboration Server as a Rout able Gateway that is displayed in the drop down list of gate wa[...]

Appendix H - Integration Into Microsoft Environments Polycom®, Inc. 726 4 In the right pane, r ight-click one or more users whom you want to configure, and then select Configure users . The W elcome to the Conf igure Users Wizard ope ns. 5 On the Welcome to the Conf igure Users Wizard dialog box, click Next . 6 On the Configure User Settings dialo[...]

Appendix H - Integration Into Microsoft Environments Polycom®, Inc. 727 12 Select an Enterprise V o ice policy from the list. 13 Select Change location profile for selected use rs. 14 Select a location profile fr om the list, and then click Next . 15 On the Ready to Configure Users dialog box, review the settings, and then clic k Next . 16 On the [...]

Appendix H - Integration Into Microsoft Environments Polycom®, Inc. 728 2 Right-click the end point and select Properties . The Properties dialo g box opens. 3 Click the Communications tab. 4 Click the T elephony Settings - Configu re button. The T elephony Op tions dialog box opens. 5 Select the Enable Ente rprise V oice option. 6 Click OK to ret[...]

Appendix H - Integration Into Microsoft Environments Polycom®, Inc. 729 St arting a Conferencing Call from the MOC 1 In the Office Commun icator application, enter the number to dial, for example, 1 13344. This number is composed of the Collaboration Ser v er Prefix in the Gatekeeper ( for example, 1 1) and the Meeting Room ID, as defined on the C[...]

Appendix H - Integration Into Microsoft Environments Polycom®, Inc. 730 PFX Method - Creating the Security (TLS) Certificate in the OCS and Exporting the Certificate to the Collaboration Server W orkstation If you are using the PFX m ethod to c reate and se nd t he security certificate to the Collaboratio n Server, certificate files rootCA.pem , p[...]

Appendix H - Integration Into Microsoft Environments Polycom®, Inc. 731 4 Select Create a New Certificate and click Next . The Delayed or Immediate Request window is displayed. 5 Select Send the Request immediate ly to an online certificate au thority and click Next . The Name and Security Settings window is displayed. 6 In the Name field, select [...]

Appendix H - Integration Into Microsoft Environments Polycom®, Inc. 732 7 Select the Mark cert as export able check box . 8 Click Next . The Organization Informatio n window is dis played. 9 Enter the name of the Orga nization and the Organization Unit and click Next . Y our Server’s Subject Name window is displayed. 10 In the Subject name field[...]

Appendix H - Integration Into Microsoft Environments Polycom®, Inc. 733 11 Keep the default selection in the Subject al ternate name field and click Next . 12 If an error message is displayed, click Ye s to continue. The Geographical Infor mation window is displayed. 13 Enter the geographical infor m ation as required and click Next . The Choose a[...]

Appendix H - Integration Into Microsoft Environments Polycom®, Inc. 734 14 Ensure that the Select a certificate authority fr om the list detected in your environment option is selected and that the local OCS fr ont end entity is selected. 15 Click Next . The Request Summary window is displayed. 16 Click Next to con firm the liste d parameters and [...]

Appendix H - Integration Into Microsoft Environments Polycom®, Inc. 735 17 Select Assign certificate later and click Next (M S R2). The Certificate Wizard Completed window is displayed (MS R2). 18 Click Finish (MS R2). Retrieving the Certificate from the OCS to be sent to the Co llaboration Server Workst ation 1 In the OCS Enterprise Pool s tree, [...]

Appendix H - Integration Into Microsoft Environments Polycom®, Inc. 736 4 Select the certificate Subject Name of the Collaboration Server an d click Next. The Export Certificate window is displayed. 5 Enter the p ath and file name of the cert ificate file to be exported or click the Browse button to select the path from the list. The new file type[...]

Appendix H - Integration Into Microsoft Environments Polycom®, Inc. 737 8 Write down this password as you will have to manually create a passwo rd file in which this password will be displayed. Click Next . The Certificate Wizard Completed window is displayed. 9 Click Finish . The created *.p f x file is added in the se lected folder . Optional. C[...]

Appendix H - Integration Into Microsoft Environments Polycom®, Inc. 738 Supporting Remote and Federated Us ers in Office Communications Server ICE Environment T o enable the remote and Federation connecti ons the followin g operations must be performed: ● Create an Active Directory account for the Collaboration Server that will be used for regis[...]

Appendix H - Integration Into Microsoft Environments Polycom®, Inc. 739 3 In the New User wizard, define th e following parameters: Active Directory - New User Parame ters for the Coll aboration Server 4 Click Next . 5 Enter the password that complies with the Active Directory convent ions and confirm the password. 6 Select the options: User canno[...]

Appendix H - Integration Into Microsoft Environments Polycom®, Inc. 740 7 Click Next . The system displays summary information. 8 Click Finish . The new User is added to the Active Directory Users list. Enabling the Collaboration Server User Account for Office Communication Server The new Collaboratio n Server user must be enabled fo r registratio[...]

Appendix H - Integration Into Microsoft Environments Polycom®, Inc. 741 3 In the Sign in name field, enter the Collaboration Server u s er name in the format SIP:rmx user name (for example sip:rmx12 34) and select the doma in name (for example, ilsnd.vsg.lo cal) as entered in the New User dialog box. 4 Select the Server or Pool from the list. 5 Cl[...]

Appendix H - Integration Into Microsoft Environments Polycom®, Inc. 742 Registering the Collaborat ion Server as a T rusted Application for L ync 2010/2013 The following procedure s are mandatory to register the Collab oration Server to L ync 2010/2013. Configure the Collaboration Server FQDN in the DNS Perform the following steps on the L ync Ser[...]

Appendix H - Integration Into Microsoft Environments Polycom®, Inc. 743 4 Right click on the Zone for your Domain . 5 Select New Host (A or AAAA). 6 Enter the Collaboration Server Name an d the Signaling IP address .[...]

Appendix H - Integration Into Microsoft Environments Polycom®, Inc. 744 7 Click Add Host . Configure Collaboration Server St at ic Route and T rusted Application Perform the f ollowing steps on the L ync Se rver to con figure the Colla boration Serv er S tatic Route a nd T rusted Application. T o Configure the Collaboration Server St atic Route an[...]

Appendix H - Integration Into Microsoft Environments Polycom®, Inc. 745 a Ty p e : New-CsT rustedApplicationPool -Identity <C ollabora tion Server FQDN> -Registrar Registrar:<L ync pool> -site 1 -ComputerFqdn <Collabo ration Server FQDN> -ThrottleA sServer $true -T reatAsAuthen ticated $tru e and press Ente r . b Enter YES . c Ty[...]

Appendix H - Integration Into Microsoft Environments Polycom®, Inc. 746 c Click Server Certificates . d In the Certificate List, locate the Collaboration Server ’s certificate. e Right click the Collaboratio n Server ’s certificate.[...]

Appendix H - Integration Into Microsoft Environments Polycom®, Inc. 747 f Click Export . g In the Export to field, enter the file loca tion for exported certificate. h In the Password and Confirm Pass word fields, enter the password. i Click OK . Configure the Collaboration Server for L ync 2010/2013 Perform the following steps on the Collabor ati[...]

Appendix H - Integration Into Microsoft Environments Polycom®, Inc. 748 3 Click the DNS ta b. 4 In the MCU Host Name field, enter the name of the DNS (as listed in the DNS Manager). 5 In the Local Domain Name field, enter th e Domain Name (as listed in the DNS Manager). 6 In the DNS Servers Primary Server field, enter th e DNS IP Addres s (as lis [...]

Appendix H - Integration Into Microsoft Environments Polycom®, Inc. 749 11 Click the DNS ta b. 12 In the IP Network T ype drop down menu, select H.323 &SIP . 13 In the Service Name (FQDN) field, enter th e DNS Name (as listed in the DNS Manager). This should not be the FQDN. 14 In the DNS drop down menu, select Spe c if y . 15 In the Local Dom[...]

Appendix H - Integration Into Microsoft Environments Polycom®, Inc. 750 17 Click the SIP Servers ta b. 18 In the IP Network T ype drop down menu, select H.323 &SIP . 19 In the SIP Server drop down menu, select S pecify . 20 In the SIP Server T ype drop down menu, select Microsof t. 21 In the T ransport T ype drop down men u, select TLS. 22 In [...]

Appendix H - Integration Into Microsoft Environments Polycom®, Inc. 751 24 In the Server User Name field, enter the Co llaboration Server ’s SIP Address. This is the first s egment of the ServiceGruu string with the an “@” replacin g the “.” For example if the ServiceGruu str ing was: rmx23772.reg13 .ent @reg13.ent;g ruu;opaque=srvr:rmx2[...]

Appendix H - Integration Into Microsoft Environments Polycom®, Inc. 752 27 Repeat S teps 25b - 25e above with:  New Flag field: LIMIT_CIF_SD_POR TS_PER_MPMX_CARD .  V alu e field: YES . 28 Reset the Collaboration Server for the ne w flag settings to take effect. a Click OK to close t he New Fl ag dialog. b Click OK to close the System Flags [...]

Appendix H - Integration Into Microsoft Environments Polycom®, Inc. 753 3 Click Add . 4 In the Network Service Na me drop down menu, select IP Network Service. 5 In the Certificate Method drop down menu, select PEM/PFX. 6 In the Password field, enter the passwo rd entered in St e p 9 h of the Configure Collaboration Server S t atic Route and T rus[...]

Appendix H - Integration Into Microsoft Environments Polycom®, Inc. 754 8 Click Browse, and then navigate to the folder where the certificate was saved. 9 Select the certificate and click Open . The certificate is insta lled and a Confirmation Message is displayed. 10 Click OK in the confirmation message. A System Reset confirmation message is dis[...]

Appendix H - Integration Into Microsoft Environments Polycom®, Inc. 755 Collaboration Server Sys tem Flag Configuration Enabling the Micros of t Environment The Collaboration Se rver can be installed in Micr os oft R2 environment s. T o adjust the Collaboration Ser ver behavior to the Microsof t environment in each release, system flags must be se[...]

Appendix H - Integration Into Microsoft Environments Polycom®, Inc. 756 Additional MS Environment Flags in the Co llaboration Serv er MCMS_P ARAMETERS_USER T ab Setting the audio protocol for the Microsof t Client running on a single core PC By default, M icrosoft Office Commu nicator R2 or Lyn c Clients are conn ected to conferences using the G .[...]

Appendix H - Integration Into Microsoft Environments Polycom®, Inc. 757 Microsof t RTV V ideo Protocol Support in CP Conferences Microsof t RTV ( Real Time V ideo ) protocol provides high quality video conferencing capability to Microsof t OC ( Office Communicator ) Client endpoints at resolutions up to HD720p30 . Interoperab ility between Polycom[...]

Appendix H - Integration Into Microsoft Environments Polycom®, Inc. 758 Particip ant Settings When defining a new p articipa nt or modifying an existing parti c ipant, select SIP as the p artic ipant’ s networking en vironment Ty p e in the New Particip ant or Participant Properties - General tab . The participant s Video Protocol in the New Par[...]

Appendix H - Integration Into Microsoft Environments Polycom®, Inc. 759 Monitoring RTV RTV information is displayed in all three panes of the Participant Properties - SDP tab. Controlling Resource Allocations fo r L ync Client s Using RTV Video Protocol The number of resources used by the system to connect a L ync client with RTV is determined acc[...]

Appendix H - Integration Into Microsoft Environments Polycom®, Inc. 760 When set to AUTO (default), the system uses the de fault resolution matrix bas ed on the co nference line rate. T o change the default flag setting, add the MAX_RTV_RESOLUT I ON flag to the System Configuration flags and set its value . For informat ion, see the <Italic>[...]

Appendix H - Integration Into Microsoft Environments Polycom®, Inc. 761 Guidelines ● The maximum resolution for content sharin g via the Polycom CSS plug-in is HD720p 5. ● The Polycom CSS plug-in suppor ts H.263 and H.264 video pr otocols for content sharing. ● SVC-enabled endpoints use the A VC (H.264) pr otocol for sharin g content. ● Co[...]

Appendix H - Integration Into Microsoft Environments Polycom®, Inc. 762 Conference Profile Settings Content is sha red in a video switch ing mode. The refore, when a L ync client con nects to the conference via the Polycom CSS plug-in, the content resolution will be adjusted to the maximum co ntent rate pos sible by the L ync client, up to a maxim[...]

Appendix H - Integration Into Microsoft Environments Polycom®, Inc. 763 ● The properties of the L ync client are th ose of a video particip ant. However , the Content channel will show 0 as there is no content channel.[...]

Appendix H - Integration Into Microsoft Environments Polycom®, Inc. 764 Adding Presence to Conferencing Entities in the Buddy List Registration of conferencing entities (Meeting Rooms, Entry Queues and SIP Factories) with the SIP server adds these conferencing entities to th e buddy list with thei r presen ce. It enables the Office Communication S[...]

Appendix H - Integration Into Microsoft Environments Polycom®, Inc. 765 Enabling the Registration of the Conferencing Entities The creation of the various co nferencing ent ities is described in the following chapters: ● Meeting Rooms ● Entry Queues, Ad Hoc Conferences an d SIP Factories Registration with presence of confer encing entitie s wi[...]

Appendix H - Integration Into Microsoft Environments Polycom®, Inc. 766 3 In the New User wizard, define th e following parameters: Active Directory - New User Parame ters for the Coll aboration Server 4 Click Next . 5 Enter the password that complies with the Active Directory convent ions and confirm the password. 6 Select the options: User canno[...]

Appendix H - Integration Into Microsoft Environments Polycom®, Inc. 767 Enabling the Conferencing Entity User Account for Office Communication Server or L ync Server The new Conferencing En tity user mu st be enable d for registration wit h the Of fice Communications Server or L ync Server . T o enable the Conferencing Entity User Account for Offi[...]

Appendix H - Integration Into Microsoft Environments Polycom®, Inc. 768 8 Select the following parameters:  In Assign users to a pool field, select the require d pool.  In the Generate use r SIP URI , define the SIP URI of the conf erencing entity using one of the following methods:  Select the Specify a SIP URI option and enter th e conf[...]

Appendix H - Integration Into Microsoft Environments Polycom®, Inc. 769 Selective registration is enabled by assigning a con fer ence Profile in which regi stration is enabled to the conferencin g entities th at require re gistration. As signing a confe rence Prof ile in which re gistration is disabled (registra tion check box is cleared) to confe[...]

Appendix H - Integration Into Microsoft Environments Polycom®, Inc. 770 ● T o ensure that the Collab oration Serv er meeting r oom or conferencing entity is properly configure d for registration the following paramete rs must be defined:  The user na me on the co nferencing en tity in Active Dir ectory acco unt must be id entical to its Routi[...]

Appendix H - Integration Into Microsoft Environments Polycom®, Inc. 771 Ongoing Conferences list - SIP Registra tion Meeting Rooms list - SIP Registr ation Entry Queues lis t - SIP Registration SIP Factories list - SIP Registration Conferencing Entity Properties Registration status is reflected in the Properties - Network Services dialog box:[...]

Appendix H - Integration Into Microsoft Environments Polycom®, Inc. 772 Ongoing co nference Properties - Network Services - SIP Registrat ion[...]

Appendix H - Integration Into Microsoft Environments Polycom®, Inc. 773 Meeting Room Properties - Network Services - SIP Registration Entry Queu e Properties - Networ k Services - SIP Registration Collaboration Server Configuration for CAC Implement ation CAC is enabled by manually adding the flags to th e sy stem Configuration and setting their v[...]

Appendix H - Integration Into Microsoft Environments Polycom®, Inc. 774 ● When Call Admission Contro l is enabled in the lo cal network, by default the local the ICE chan nel is closed after applying CAC bandwidth managem ent. T o change and preserve the ICE channel open throughout th e call:  PRESERVE_ICE_CHANNEL_IN_CASE_OF_LOCAL_MODE = YES [...]

Appendix H - Integration Into Microsoft Environments Polycom®, Inc. 775 Connecting a Collaboration Server Meeting Room to a Microsof t A V -MCU Conference Microsoft L ync users can connect an Collaboration Se rver Meeting Ro om to a conference running on the Microsoft A/V MCU. This allows Collaboration Server L y nc users to connect with a confere[...]

Appendix H - Integration Into Microsoft Environments Polycom®, Inc. 776 Configuring the Collaboration Server for Federated (ICE) Dialing The Collaboration Server Default IP N etwork Service must be configured to work with the Office Communication Server/L ync Server as the SIP Server and the Collaboration Server user define d in the Active Directo[...]

Appendix H - Integration Into Microsoft Environments Polycom®, Inc. 777 7 Click the SIP Advanced ta b. 8 In the ICE Environment field, select MS (for Microsoft ICE im plementation) to e nable the ICE integration. 9 In the Server User Name field, enter the Collaboration Server User name as de fined in the Active Directory . For example, en ter rmx1[...]

Appendix H - Integration Into Microsoft Environments Polycom®, Inc. 778 The system lists the ICE servers to which it is co nnected.It addition, the system ind icates the status of the firewall detection in the Collaboration Serve r. Monitoring the Particip ant Co nnection in ICE Environment For each particip ant in the conference running in ICE en[...]

Appendix H - Integration Into Microsoft Environments Polycom®, Inc. 779 The following connection in formation is displayed: Particip ant Properties - ICE Connection Paramete rs Field Description Collaboration Server IP Address The local IP address and port (in the format IP address:Port) of the Collaboration Server. Participant IP Address The loca[...]

Appendix H - Integration Into Microsoft Environments Polycom®, Inc. 780 For a detaile d description of ICE Active alarms, see ICE Active Alarms . Active Alarms and T roubleshooting Active Alarms The following active alarms may be displayed in the Collaboration Server System Alerts pane when the Collaboration Server is con f igured for integration [...]

Appendix H - Integration Into Microsoft Environments Polycom®, Inc. 781 ICE Active Alarms When ICE environment is enabled in the Collaboration Ser v er, failure to communicate wi th a required component triggers the display of an Ac tive Alarm in the System Alert s pane. SIP TLS: Registration server not responding This alarm is displayed when the [...]

Appendix H - Integration Into Microsoft Environments Polycom®, Inc. 782 The following table lists these active alarms: ICE Environment - Collaboration Serv er Active Alarms Active Alarm Phase Alarm Displayed Wh en T r oubleshooti ng ICE failure: Failed to register with OCS. Check the Collaboration Server Server Name. Registration The Collaboration[...]

Appendix H - Integration Into Microsoft Environments Polycom®, Inc. 783 T roubleshooting ● At the end of the installation and co nfiguration proc ess, to test the solutio n and the integratio n with the OCS, create an ongoing conferen ce with tw o participants, one dial-in and one d ial-out and connect them to the confer ence. ● If the active [...]

Appendix H - Integration Into Microsoft Environments Polycom®, Inc. 784 services will help customers succes sfully design, deploy , optimize and manage Polycom visual communications within their UC environments. Professional Services fo r Mi crosoft Integration is ma ndatory for Poly com Conferencing for Microsoft Ou tlook and Microsof t Office Co[...]

Appendix H - Integration Into Microsoft Environments Polycom®, Inc. 785 L ync 2013 SVC Connectivity to Polycom MCU The Microsoft H.26 4 SVC codec replaces the H.263 code c pre viously used with Lync 2013 clients. Althoug h similar Polycom’s standards-based H.264 and SVC implem entation, it is proprietary to Microsof t, enabling video calls betwe[...]

Appendix H - Integration Into Microsoft Environments Polycom®, Inc. 786 Backward comp atibility to L ync 2010 All L ync 2013 functionality can be disabled by adding the BLOCK_NEW_L YNC2013_FUNCTIONALITY System Flag and setting it s value to YES . The flag’s de fault value is NO , and when set to yes, all L ync 2013 new functionality is disabled.[...]

Appendix H - Integration Into Microsoft Environments Polycom®, Inc. 787 The MS A V MCU Cascade deployment support s HD1080p30 video resolution only if Video Optimized mode is selected and according to the settings of the L YNC_A VMCU_1080p30_ENCODE _RESOLUTION System Flag: NO (Default) Vi deo streams sent to and received fro m the MS A V MCU are H[...]

Appendix H - Integration Into Microsoft Environments Polycom®, Inc. 788 System Flags for Cropping Control Cropping occurs when the video source (endpoint) aspect ratio is dif ferent from the video cell aspect ratio in the Polycom Video Layout. For all endpoints other than ITP en dpoints and panoramic cells the Collaboration Server calc ulates the [...]

Appendix H - Integration Into Microsoft Environments Polycom®, Inc. 789 Content Sharing Be havior by L ync Connection and MCU T ype Connection T ype Content Sharin g Behavior Point to poin t: Lync client to L ync cli ent. Microsoft Content is used for the entire session. L ync calls MS A V MCU conference with no Collaboration Server cascade partic[...]

Appendix H - Integration Into Microsoft Environments Polycom®, Inc. 790 Cisco TIP Support Polycom’s solution that a llows the Collaboration Server to natively inter-operate with Cisco T elePresen ce Systems using Cisco TIP protocol is supported. MLA (Multipoint Layout Application) is required for managing Cisco T elePresence layouts (whe ther Po[...]

Appendix H - Integration Into Microsoft Environments Polycom®, Inc. 791 Monitoring Particip ant Propert ies - Channel St atus T ab T wo Channel parame ters for each MS A V MCU Cascade link are displaye d: Video in and V ideo out . For both V ideo in and Video out, the Bit Rate and Packet Loss parame ters are displayed as aggregate values. For a ll[...]

Appendix H - Integration Into Microsoft Environments Polycom®, Inc. 792 Monitoring Participant Properties - Channel S t atus - Advanced T ab Media Info of each media stream sent by the MS A V MCU is displayed: S tream name: The Display Name of the L ync client. Algorithms: H.264 or R TV . Resolution: CIF , SD, VGA, HD720 etc. Frame Rate: 7.5, 15 ,[...]

Appendix H - Integration Into Microsoft Environments Polycom®, Inc. 793 Deployment Architecture 1 - Collaboration Server Hosted L ync 20 13 clients connect to a conferen ce hosted on a Polycom Co llaboration Server . ● H.264 SVC L ync clients are connected using UCConfig Mode 1:  The SVC Codec’s T emporal Scaling capability is us ed to send[...]

Appendix H - Integration Into Microsoft Environments Polycom®, Inc. 794 Deployment Architecture 2 - MS A V MCU Cascade Cascaded VMR Participant s (Lyn c 2013 clients) connect to a conference on a Microsof t A V MCU which is cascaded with a Collabo ration Server . In this deployment architecture, pa rticipant s connecting to the conference by way o[...]

Appendix H - Integration Into Microsoft Environments Polycom®, Inc. 795 ● L ync 2013 clients, connected by means of the L ync A V MCU, in point to point calls, can connect to Collaboration Server VMR participant s by escalati ng the Lync call to a multipoint co nference, including the Collaboration Server VMR meeting room and its p articipant s.[...]

Appendix H - Integration Into Microsoft Environments Polycom®, Inc. 796 Look and Feel for Legacy End point s Legacy endpoints will connect to the Co llaboration Server and will be able to see all Lync clients; up to 5 simultaneously in Polycom video layout s. Only Classic Skin is supported. For more information about Skins, see Defining AVC-Based [...]

Appendix H - Integration Into Microsoft Environments Polycom®, Inc. 797 Video Forcing and Changing Layo ut in MS A V MCU Cascade MS A V MCU Cascade behaves in the same manner a s Collaboration Server to Collaboration Se rver Cascading. The Conference Layout as well as the Perso nal Layout s of p articipant s can be changed. Particip ants can be fo[...]

Appendix H - Integration Into Microsoft Environments Polycom®, Inc. 798 ● Either the PRESERVE_P ARTY_CELL_O N_FORCE_LA YOUT System Flag =NO or The endp oint is not forced in the layout. Case 2 The RTV_MAX_BIT_RA TE_FOR_FORCE_CIF_P ARTICIP ANT System Flag has bee n added to the system with a default value of 192 (kbps). This ensures that the L yn[...]

Appendix H - Integration Into Microsoft Environments Polycom®, Inc. 799 3 Navigate to and exp and the Forward Lookup Zones folder .[...]

Appendix H - Integration Into Microsoft Environments Polycom®, Inc. 800 4 Right click on the Zone for your Domain . 5 Select New Host (A or AAAA). 6 Enter the Collaboration Server Name an d the Signaling IP address .[...]

Appendix H - Integration Into Microsoft Environments Polycom®, Inc. 801 7 Click Add Host . Configure Collaboration Server St at ic Route and T rusted Application Perform the f ollowing steps on the L ync Se rver to con figure the Colla boration Serv er S tatic Route a nd T rusted Application. T o Configure the Collaboration Server St atic Route an[...]

Appendix H - Integration Into Microsoft Environments Polycom®, Inc. 802 a Ty p e : New-CsT rustedApplicationPool -Identity <C ollabora tion Server FQDN> -Registrar Registrar:<L ync pool> -site 1 -ComputerFqdn <Collabo ration Server FQDN> -ThrottleA sServer $true -T reatAsAuthen ticated $tru e and press Ente r . b Enter YES . c Ty[...]

Appendix H - Integration Into Microsoft Environments Polycom®, Inc. 803 c Click Server Certificates . d In the Certificate List, locate the Collaboration Server ’s certificate. e Right click the Collaboratio n Server ’s certificate.[...]

Appendix H - Integration Into Microsoft Environments Polycom®, Inc. 804 f Click Export . g In the Export to field, enter the file loca tion for exported certificate. h In the Password and Confirm Pass word fields, enter the password. i Click OK . Configure the Collaboration Server for L ync 2010/2013 Perform the following steps on the Collabor ati[...]

Appendix H - Integration Into Microsoft Environments Polycom®, Inc. 805 3 Click the DNS ta b. 4 In the MCU Host Name field, enter the name of the DNS (as listed in the DNS Manager). 5 In the Local Domain Name field, enter th e Domain Name (as listed in the DNS Manager). 6 In the DNS Servers Primary Server field, enter th e DNS IP Addres s (as lis [...]

Appendix H - Integration Into Microsoft Environments Polycom®, Inc. 806 11 Click the DNS ta b. 12 In the IP Network T ype drop down menu, select H.323 &SIP . 13 In the Service Name (FQDN) field, enter th e DNS Name (as listed in the DNS Manager). This should not be the FQDN. 14 In the DNS drop down menu, select Spe c if y . 15 In the Local Dom[...]

Appendix H - Integration Into Microsoft Environments Polycom®, Inc. 807 17 Click the SIP Servers ta b. 18 In the IP Network T ype drop down menu, select H.323 &SIP . 19 In the SIP Server drop down menu, select S pecify . 20 In the SIP Server T ype drop down menu, select Microsof t. 21 In the T ransport T ype drop down men u, select TLS. 22 In [...]

Appendix H - Integration Into Microsoft Environments Polycom®, Inc. 808 24 In the Server User Name field, enter the Co llaboration Server ’s SIP Address. This is the first s egment of the ServiceGruu string with the an “@” replacin g the “.” For example if the ServiceGruu str ing was: rmx23772.reg13 .ent @reg13.ent;g ruu;opaque=srvr:rmx2[...]

Appendix H - Integration Into Microsoft Environments Polycom®, Inc. 809 27 Repeat S teps 25b - 25e above with:  New Flag field: LIMIT_CIF_SD_POR TS_PER_MPMX_CARD .  V alu e field: YES . 28 Reset the Collaboration Server for the ne w flag settings to take effect. a Click OK to close t he New Fl ag dialog. b Click OK to close the System Flags [...]

Appendix H - Integration Into Microsoft Environments Polycom®, Inc. 810 3 Click Add . 4 In the Network Service Na me drop down menu, select IP Network Service. 5 In the Certificate Method drop down menu, select PEM/PFX. 6 In the Password field, enter the passwo rd entered in St e p 9 h of the Configure Collaboration Server S t atic Route and T rus[...]

Appendix H - Integration Into Microsoft Environments Polycom®, Inc. 81 1 8 Click Browse, and then navigate to the folder where the certificate was saved. 9 Select the certificate and click Open . The certificate is insta lled and a Confirmation Message is displayed. 10 Click OK in the confirmation message. A System Reset confirmation message is di[...]

Polycom®, Inc. 812 Appendix I - Polycom Open Collaboration Network (POCN) Collaboration With Cisco’ s T elepresence Interoperability Protocol (TIP) TIP is a proprietary protocol crea ted by Cisco for depl oyment in Cisco T elePresen ce systems (CTS). Since TIP is not compatible with standard video communication syst ems, interopera bility betwee[...]

Appendix I - Polycom Open Collaboration Network (POCN) Polycom®, Inc. 813 Deployment Architectures The following multipoint topologie s are given as examples . Actual deployments will depend on user requirement s and available infrastructure: ● Single compan y with Polycom and Cisco Infrastructure  CTS and Polycom T elepresence Rooms in a cor[...]

Appendix I - Polycom Open Collaboration Network (POCN) Polycom®, Inc. 814 Single company with Polycom and Cisco Infrastructure - Polycom en d po ints using SIP Polycom endp oints can also connect to Entry Queues, Meeting Rooms and conferences using all protocols, including TIP and SIP . The following table lists compo nents and versions of the Col[...]

Appendix I - Polycom Open Collaboration Network (POCN) Polycom®, Inc. 815 Cisco Unified Video Conferencing 5230 7.2 MCU. Cisco Unified Presence 8.5, 8.6 Network-based Pres ence and Instant Messaging. Cisco Unified Contact Center Express 8.0, 8.5 Call distributor (ACD), interactive voice response (IVR) and computer telephony integration (CT I). Cis[...]

Appendix I - Polycom Open Collaboration Network (POCN) Polycom®, Inc. 816 Collaboration Server 7.6 and higher MCU: • Functions as the network brid ge for mu ltipoint calls between H.323 , SIP and TIP endpoints. • The Collab oration Ser ver can be interfaced to CUCM using a SIP trunk, enabling CTS to join multipoint calls on Collaboratio n Serv[...]

Appendix I - Polycom Open Collaboration Network (POCN) Polycom®, Inc. 817 Call Flows Multipoint call with DMA In this example: ● Collaboration Server pr efix in the gatekeeper: 72 ● Vir tual Meeting Room in DMA: 725123 ● DMA Meeting Number: Generated by DMA[...]

Appendix I - Polycom Open Collaboration Network (POCN) Polycom®, Inc. 818 Multipoint call without DMA In this example: ● Collaboration Server pr efix in the gatekeeper: 72 ● CUCM: According to its Dial Pl an forwards calls with prefix 72 to the Collaboration Server[...]

Appendix I - Polycom Open Collaboration Network (POCN) Polycom®, Inc. 819 Comp any to Comp any Models Using a Service Provider Using this topology , both companies connect to a Se rvice Provider via a Cisco Session Border Controller (SBC). The Service Provider functions as a B2B T ele presence Exchange, enabling multipoint calls between the two co[...]

Appendix I - Polycom Open Collaboration Network (POCN) Polycom®, Inc. 820 ● Cisco telephony and desktop end points Company to Comp any via Service Provider - Mod el 1[...]

Appendix I - Polycom Open Collaboration Network (POCN) Polycom®, Inc. 821 Call Flow Multipoint call via Serv ice Provider - Model 1 In this example: ● Collaboration Server pr efix in the gatekeeper: 72 ● Virtual Meeting Room in DMA: 725 123 ● DMA Meeting Number Generated by DMA[...]

Appendix I - Polycom Open Collaboration Network (POCN) Polycom®, Inc. 822 Multipoint call via Serv ice Provider - Model 2 The deployment arch itecture in The deployment architecture includes: shows two companies: Company A and Comp any B . Comp any A - has the same deployment architecture as shown in Single Company Model - Polycom and Cisco Infras[...]

Appendix I - Polycom Open Collaboration Network (POCN) Polycom®, Inc. 823 The deployment architecture includes: Comp any A For a full description of Comp any A ’ s deployment, see Single Company Model - Polycom and Cisco Infrastructure . Diffe ring or additional configuration requ irements fo r each element of this deployment model are liste d b[...]

Appendix I - Polycom Open Collaboration Network (POCN) Polycom®, Inc. 824 Call Flow Multipoint call via Serv ice Provider - Model 2 In this example: ● Collaboration Server pr efix in the gatekeeper: 72 ● Vir tual Meeting Room in DMA: 725123 ● CUCM: According to its Dial Plan forwards calls with prefix 72 to the Collaboration S erver[...]

Appendix I - Polycom Open Collaboration Network (POCN) Polycom®, Inc. 825 Administration The various deployment combinations and settin gs within the various Deployment Architectures affect s the administration of the system. Gatekeepers St andalone Polycom CMA/ DMA System as a Gatekeeper The Polycom CMA/DMA system can be used as the on ly gatekee[...]

Appendix I - Polycom Open Collaboration Network (POCN) Polycom®, Inc. 826 Configuring the Cisco and Polycom Equipment MLA (Multipoint Layout Applicatio n) is required for managing CTS 3XXX layout s whethe r Polycom TPX, RPX or OTX systems are deployed or not. MLA is a Windows® application that allows confere n ce administrato rs to config ure and[...]

Appendix I - Polycom Open Collaboration Network (POCN) Polycom®, Inc. 827 Supported Polycom produc ts The following procedure s 1 - 16 are a summary of the configuration procedur es. The det ailed procedures 1 - 16 begin with Procedure 1: Set the MIN_TIP_COMP A TIBILITY_LINE_RA TE System Flag . Configuring the Collaboration Server 1 Set the MIN_TI[...]

Appendix I - Polycom Open Collaboration Network (POCN) Polycom®, Inc. 828 Configuring DMA If DMA is presen t in the configur ation perfor m procedu res Configuring DMA to route SIP calls to CUCM and Configuring a Virtual Meeting Room (VMR) , o therwise skip to procedure Co nfiguring CMA to route H.323 calls to Collaboration Server . 8 Configuring [...]

Appendix I - Polycom Open Collaboration Network (POCN) Polycom®, Inc. 829 The IVR services can be enabled for all TIP Comp atibility Modes: ● Vide o only ● Vide o and Content ● Prefer TIP IVR media files, WA V for voice messag es and JPG for video slid es, are all stored on the Collab oration Server. Guidelines ● IVR default audio files ar[...]

Appendix I - Polycom Open Collaboration Network (POCN) Polycom®, Inc. 830 ● H.239  A variety of resolutions an d frame rates ar e supported. For more informa tion see H.239 / People+Content .  Can be used with SIP and H.323 endpoints, desktop (CMAD), room systems (HDX) and ITP (OTX, RPX).  Not supported by L ync clients, IBM clie nts an[...]

Appendix I - Polycom Open Collaboration Network (POCN) Polycom®, Inc. 831 5 If not selected by default, change the T ransport T ype to TCP . 6 In the SIP Servers table: a Enter the IP address of the DMA or CUCM in bot h the Server IP Address or Name and Server Domain Name fields. b The Port field must be set to it’s default value: 5060 . DMA and[...]

Appendix I - Polycom Open Collaboration Network (POCN) Polycom®, Inc. 832 2 In the MCU Prefix in Gatekeeper fi eld, enter the prefix that the Collabo ration Serve r uses to register with the gatekeep er . Procedure 4: Configuri ng a TIP Enabled Profile on the Collaboration Server TIP enabled profiles must be used for the Entry Queu es and Meeting [...]

Appendix I - Polycom Open Collaboration Network (POCN) Polycom®, Inc. 833 2 In the New Profile - General tab, set the Line Rate to a value of at least that specified for the MIN_TIP_COMP A TIBILITY_LINE_RA TE System Flag in Procedure 1.[...]

Appendix I - Polycom Open Collaboration Network (POCN) Polycom®, Inc. 834 3 Click the Advanced ta b. 4 Select the TIP Compatibilit y mode according to the Content Sharing Behavior tables that are listed at the end of this proc edure: Video and Content is recommended .[...]

Appendix I - Polycom Open Collaboration Network (POCN) Polycom®, Inc. 835 5 Click the Video Quality tab. Content Settings is disabled if TIP Compatibility is set to Video a nd Content in the Advanced t ab.[...]

Appendix I - Polycom Open Collaboration Network (POCN) Polycom®, Inc. 836 6 Click the Video Sett ings ta b. 7 Set the T elepresence Mode to Auto . 8 Assign the New Profile to the Meeting Room . For more information see Creating a New Meeting Room .[...]

Appendix I - Polycom Open Collaboration Network (POCN) Polycom®, Inc. 837 Content Sharing Behavior The following tables list the system’s Content sharing behavior for th e various combinations of TIP Compatibility mode settings and the following endpoint s: Polycom Immersive T elepresence Systems (I TP) V ersion 3.0.3:  RPX 200  RPX 400 ?[...]

Appendix I - Polycom Open Collaboration Network (POCN) Polycom®, Inc. 838 * If HDX supports TIP Content. Selecting TIP Comp atibility as Video and Content disable s Content Settings in the V ideo Quality tab. * CTS V ersion 1.9.1 and hig her su pport H.264 Content. In Prefer TIP mode, it is pre-requisite th at the CTS and CUCM versio ns support H.[...]

Appendix I - Polycom Open Collaboration Network (POCN) Polycom®, Inc. 839 2 In the New Entry Queue or Entry Queue Properties dialog box, en sure that Ad Hoc is selected. 3 Ensure that the Entry Queue is de signated as the T ransit Entry Queue as described in Setting a T ransit Entry Queue . Procedure 6: Configuri ng a Meeting Room on th e Collabor[...]

Appendix I - Polycom Open Collaboration Network (POCN) Polycom®, Inc. 840 b Click the Advanced tab . c Ensure that:  Call Bit Rate is set to Autom atic or at le ast equal t o or greate r than the v alue specifie d by the MIN_TIP_COMP A TIBILITY_LINE_RA TE System Flag.  Resolution is set to Auto or at least HD 720 .  Video Protocol is set [...]

Appendix I - Polycom Open Collaboration Network (POCN) Polycom®, Inc. 841  CTS 1300  CTS 3010 The deployment architecture in Single company with Polycom and Cisco Infra structure - Polycom end points using SIP shows a company that has a mixt ure of Polycom, Cisco and Micr osoft endpoint s, room systems and telephony equipment that needs to e[...]

Appendix I - Polycom Open Collaboration Network (POCN) Polycom®, Inc. 842 POCN Polycom, Microsoft and Cisco In frastructure. Solu tion Architecture components. .POCN Polycom, Microsof t and Cisco Infrastructure. Solution Architecture componen ts Component Ve r s i o n Polycom HDX 3.0.5 RSS 8.0 DMA 5.0 CMA 6.0.1 CMAD 5.2.3 ITP (OTX, RPX, A TX, TPX)[...]

Appendix I - Polycom Open Collaboration Network (POCN) Polycom®, Inc. 843 The following are not supporte d: ● In the L ync environment:  Sending or receiving Co ntent.  Dial-out to L ync clients.  Presence of VMRs ● In the Cisco environment:  TLS and SR TP  OBTP Exchange 2010 SP2 14.2.247.5 Outlook 2007 12.0.6557.500 1 SP2 Outlo[...]

Appendix I - Polycom Open Collaboration Network (POCN) Polycom®, Inc. 844 Call Flow Multipoint Calls using DMA In this example: ● Endpoint registr ation: T o either DMA, L ync or CUCM. ● DMA dial in Prefix: 72 ● Vir tual Meeting Room in DMA: 725123 ● DMA Meeting Number: Generated by DMA[...]

Appendix I - Polycom Open Collaboration Network (POCN) Polycom®, Inc. 845 Administration The various deployment combinations and setting s within the Deployment Architecture affects the administration of the system. DMA The DMA system can be configured as a SIP proxy and registrar for the environment as well as a Gatekeeper for dial in H.32 3 call[...]

Appendix I - Polycom Open Collaboration Network (POCN) Polycom®, Inc. 846 ASR (Cisco SBC) 100x The Cisco Aggregation Servic es Routers (ASR) Series includes Cisco IOS XE Software Internetwork Operating System - Gatekeeper . It controls and manages real-time mult imedi a traffic flows between IP/SIP network borders, hand ling signaling, data, voice[...]

Appendix I - Polycom Open Collaboration Network (POCN) Polycom®, Inc. 847 TIP Layout Support & Resource Usage Cisco T elepresence endpoint s using TIP protocol supp ort only one (CTS 1000) or three (CTS 3000) display screens. Therefore, Polycom T elepresence endpoint s will adju st their displa y to use on e or three screens as follows: ● OT[...]

Appendix I - Polycom Open Collaboration Network (POCN) Polycom®, Inc. 848 The MCU will always try to fill up one media process or with up to thre e TIP-enabled endpoint with one screen, to save free media processors for TIP-en abled endpoint with three screens. When monitoring an ongo ing T elepresence conference with TIP-enabled end points (Cisco[...]

Appendix I - Polycom Open Collaboration Network (POCN) Polycom®, Inc. 849 For more informa tion see:  Appendix H - Integration Into Microsof t Environments .  Polycom Unified Communications Deployment Guide for Micro soft Environm ents , Configuring Y our Collaboration Serve r System for use with the L ync Server . 3 Register the Collabor at[...]

Appendix I - Polycom Open Collaboration Network (POCN) Polycom®, Inc. 850 i In the Outbound Proxy Servers t able, the Port fi eld must be set to 5061. (The same value as entered in S tep g.) For more information see the Polycom Unified Communications De ployment Guide for Mi crosoft Environment s . 4 Set the ITP_CERTIFICA TION System Flag to YES .[...]

Appendix I - Polycom Open Collaboration Network (POCN) Polycom®, Inc. 851 10 Register the ITP endpoints to the L ync server For more informa tion see the Polycom Unified Communication s Deployment Guide for Microsoft Environments, Deployment Process for Polycom Immersive T elepresence Systems . 11 Register L ync Clients to the L ync server . For m[...]

Appendix I - Polycom Open Collaboration Network (POCN) Polycom®, Inc. 852 b In the New Profile - General tab, set the Line Rate to a valu e of at leas t that specified for the MIN_TIP_COMP A TIBILITY_LINE_RA TE System Flag in Procedure 1: Set the MIN_TIP_COMP A TIBILITY_LINE_RA TE System Flag . c Click the Advanced tab .[...]

Appendix I - Polycom Open Collaboration Network (POCN) Polycom®, Inc. 853 d Select the TIP Compatibility mode accord ing to the Content Sharing Behavior tables that are listed below . Prefer TIP is recommended if Polycom end points are to connect using TIP , ot herwise se lect Vi deo and Co ntent . Content Sharing Behavior The following tables lis[...]

Appendix I - Polycom Open Collaboration Network (POCN) Polycom®, Inc. 854 * If HDX supports TIP Content. Selecting TIP Comp atibility as Video and Content disable s Content Settings in the V ideo Quality tab. * CTS V ersion 1.9.1 and hig her su pport H.264 Content. In Prefer TIP mode, it is pre-requisite th at the CTS and CUCM versio ns support H.[...]

Appendix I - Polycom Open Collaboration Network (POCN) Polycom®, Inc. 855 For media encryption. the Collaboration Server will first attempt to ex change keys using DTLS. If the Collaboration Server fails to exchange keys using DTLS, SIP TLS encrypted with SDE S is used to ex change media encryption keys. Guidelines ● This feature is not supporte[...]

Appendix I - Polycom Open Collaboration Network (POCN) Polycom®, Inc. 856 T o enable DTLS negotiation for content encryption: 1 In a new or existing Profile , click the Advanced tab. 2 Set Encryption to either Encrypt All or Encrypt when possibl e . 3 Set the FORCE_ENCRYPTION_FOR_UND EFINED_P ARTICIP ANT_IN_WHEN_ A V AILABLE_MODE System Flag to NO[...]

Appendix I - Polycom Open Collaboration Network (POCN) Polycom®, Inc. 857 a Click the Video Qu ality ta b. Content Settin gs is disabled if TIP Compatibility is set to Vide o and Content in th e Advanced tab.[...]

Appendix I - Polycom Open Collaboration Network (POCN) Polycom®, Inc. 858 b Click the Video Settings ta b. c Set the T elepresen ce Mode to Auto/On and select the T elepresence La yout Mode . 4 Assign the New Profile to the Meeting Room. For more information see Creating a New Me eting Room . 5 Configure a V irtual Meeting Room ( VMR ) on the DMA.[...]

Appendix I - Polycom Open Collaboration Network (POCN) Polycom®, Inc. 859 HD Video Resolutions for TIP calls are determined according to the following t able: TIP HD Video Resoluti on by Line Rate End points 1 Configure HDX end points to register to Lync Server . The procedures for configu ring HDX endpoint s are described in detail in the Polycom[...]

Appendix I - Polycom Open Collaboration Network (POCN) Polycom®, Inc. 860 Vide o and Content Operations During Ongoing Conferences Moving particip ants between TIP enabled meetings and non TIP enabled meetings is not possible. Monitoring CTS Participant s 1 In the Participant List pane double-click the pa rticipant entry . Alternatively , right-cl[...]

Appendix I - Polycom Open Collaboration Network (POCN) Polycom®, Inc. 861 ● Main Profile - Video protocol When viewing CTS systems in the Participants list, the individual video screens and the Audio Channel ( AUX ) of the CTS system are listed as sep arate participant s . The Participant list below shows a conne cted CTS 3000, a 3-screen system[...]

Appendix I - Polycom Open Collaboration Network (POCN) Polycom®, Inc. 862 L ync Particip ants (RTV) 1 In the Participant List pane double-click the pa rticipant entry . Alternatively , right-click a p articipant and then click Particip ant Properties . The Particip ant Properties - General dialog box opens. 2 Click the SDP ta b. RTV is indicated i[...]

Appendix I - Polycom Open Collaboration Network (POCN) Polycom®, Inc. 863 4 In the Channel Info drop-down menu select V ideo Out. Media Info displays RT V Channel St atus parameters: Known Limit ations The following may occur in the collaborative en vironment: ● Artifacts and ghosting may appear when Lync Clients and CT S en dpoints connect to t[...]

Appendix I - Polycom Open Collaboration Network (POCN) Polycom®, Inc. 864 ● Lync Clients alwa ys connect encrypted to non- encrypted conferences. ● Auto Layout sometimes ig nored for CTS and Lync Clients calling through DMA . Frequency: Rare ly . ● Content sent from HDX endpoint is received by all endpoint s for 1 second before stopping. Con[...]

Polycom®, Inc. 865 Restoring Default s and System Recovery The USB port of a RealPresence Collabor ation Server 800s in secure mode can be used to: ● Restore the RealPresence Coll aboration Server 800s to Factory Se curity Default s mode (https  http). ● Perform a Compreh ensive Restore to Factory Defaults ● Perform an Emergency CRL (Cert[...]

Restoring Defaults and System Recovery Polycom®, Inc. 866 b Double-click the index.hta file. The Languag e Menu is displayed, offering a choice of several lan guages. 2 Click the documentation l anguage of your choice. An End-User Lice nce Agreement for Polycom Sof tware is displayed. 3 Read the agreement and click the Accept Agreement button. 4 I[...]

Restoring Defaults and System Recovery Polycom®, Inc. 867 5 In the Initial Setup Utility dialog box, click the Restore t o Factory Se curity Defaul t s link. The Restore to Factory Security Defaults dialog box is dis played. 6 Click OK. 7 Remove the USB key from the PC workstation. 8 Insert the USB key in any USB port of the RealPresence Collabora[...]

Restoring Defaults and System Recovery Polycom®, Inc. 868 b Click Enter . When the Collaboration Server Web Client Login window is displa yed, the sys tem was succ essfully restored to the factory security mode. 11 Remove the USB key from the RealPresence Collaboration Ser ver 800s. Comprehensive Restore to Factory Default s The Comprehen sive Res[...]

Restoring Defaults and System Recovery Polycom®, Inc. 869 Comprehensive Restore to Fa ctory Default s Procedure Restoring the RealPresence Colla boration Serve r 800s to Factory Defaults consist s of the following procedures: A: Backup Configuration Files  These files will be used to restore the system in Procedure C . B: Restore to Factory Def[...]

Restoring Defaults and System Recovery Polycom®, Inc. 870 Procedure B: Restore to Factory Default s T o perform a Comprehensive Restore to Factory Default perform the following step s: 1 Insert the Polycom USB key that came with the RealPresence Co llaboration Server into your computer . The Polycom Document ation window is displayed. a Select Ope[...]

Restoring Defaults and System Recovery Polycom®, Inc. 871 5 In the Initial Setup Utility window , click the Restore to Factory Default s link. The Restore to Factory Security Defaults dialog box is dis played.[...]

Restoring Defaults and System Recovery Polycom®, Inc. 872 6 Recommended: Click the L an Configuration check box and modify the following p arameters in the utility’s dialog box using the informati on supplied by your ne twork administrator .  Control Unit IP Address  Subnet Mas k  Default Rout er IP Addres s 7 Click OK. 8 Remove the USB[...]

Restoring Defaults and System Recovery Polycom®, Inc. 873 12 Optional. Restore the system using Procedur e C: Restore the System Configuration From the Backup on page 873 b elow . Procedure C: Restore the System Configuration From the Backup T o restore configuration files: 1 On the Collaboration Server Menu , clic k Administration > Sof tware [...]

Restoring Defaults and System Recovery Polycom®, Inc. 874 Performing the Recovery Process T o re-install the system using the System Recovery DVD: 1 T urn off the RMX™. 2 Insert the USB memory stick into any USB slot. 3 Connect a USB keyboard and monitor . 4 T urn on the RMX™. 5 Insert the Polycom Recovery DVD that comes with your system. The [...]

Restoring Defaults and System Recovery Polycom®, Inc. 875 8 Remove the DVD from the serv er and close the DVD drive. Completing the Sy stem Configuration T o complete the system configuration: 1 Connect to the MCU using the defa ult Polycom user name and Polyco m password. For details, see the <Italic>RealPresence Collaboration Se rver 800s [...]

Polycom®, Inc. 876 Appendix K - SIP RFC Support SIP RFC Support in RealPresence Collab oration Server (RMX) Systems SIP RFC Description Note 1321 MD5 2032 RTP Payload for H.261 2205 RSVP 2327 Session Descripti on Protocol (SD P) 2429 RTP Payload for H.263+ 2833 RTP Payload for DTMF 2617 HTTP Authentication 2976 SIP Info Method 3261 SIP 3264 Offer/[...]

Appendix K - SIP RFC Support Polycom®, Inc. 877 4574 SDP La bel Attribute 4582 Bi nary Floor Control Protocol (BFCP) 4583 SDP for BFCP 4796 SDP Conte nt Attribute 5168 XML Schema for Me dia Control (Fast Update) cc-transfer Call Transfer Cap a bilities in SIP L imited support draft-turn-07 TURN spec for firewall traversal in SIP draft-rfc3489bis-1[...]