Polycom ViewStation SP ViewStation manual

ViewStation User Guide V ie wStation Us er Guid e November 2001 E di t ion 3725-10755-001[...]

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Important Information © 2001 Polycom, Inc. All rights reserved. No part of this docum ent may be reproduced or transmitted in any form or by a ny means, electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law, reproducing includes translating into another language or format . As be tween the[...]

Impor tant Saf eguard s Read and understand the following instructions before using the system: • Close supervision is necessary when the system is used by or near c hildren. D o not leave unattended while in use. • Only u s e el ectric al e xtens ion co rd s w ith a cu r r ent rating at leas t eq ua l to th at of the s y s tem . • Always dis[...]

• Your telephone c ompany may make c hanges in its facilitie s, equipment, operations, or procedures that could affect the operation of your equipment. If they do, you will be given advance notice s o as t o give you an oppor tunity to maintai n uninterrupted servi ce. • If you experience trouble wit h this equi pment, V iew Station, please con[...]

Declaraci ó n de conformidad: Por la present e dec laraci ó n, Polycom, L td. decla ra que este ViewStation and View Station product line cumple los requi sitos esen ciale s y otras cl á usulas importantes de l a directiva 1999/5/ CE. Ö vere nsst ä mmelsef ö rklaring : Polycom , Ltd. f ö rklarar h ä rmed att denna ViewStation and ViewStatio[...]

© Poly com, I nc. vii V iewSt atio n User Guid e Content s Preface — How To Use This Guide ViewStati on Ba sics....... ............. ............. ............. ............. ............ ............. ....... xiv Usabili ty Conven tio ns ... ...... ....... ...... ....... ...... ....... ...... ...... ....... ...... ....... xv Getting Started Wha[...]

V iewS tat ion Us er G uid e viii www .poly com .com H.323 Setu p ....... ............. ............. ............. ............ ............. .... 66 Gateway ................... ............. ............. ............. ............. .......... 69 Gatekee per .. ............. ............. ............. ............. ............. .......... 70 Di[...]

© Poly com, I nc. ix V iewSt atio n User Gu ide Multi-Poi nt Viewin g Modes .............. ............. ............. ............. ............. ............. 118 Using Cha ir Control in a Mu lti-Poi nt Call ............. ............ ............. ....... 11 9 Using a V iewSta tion with a Stre amStat ion ... ............. ............. ........[...]

V iewS tat ion User Guid e x www .po lyc om.c om System Information and Diagno stics System Info rmati on .. ....... ...... ....... ...... ....... ...... ....... ............. ...... ...... ....... ...... .... 17 1 Diagno stics ... ............ ............. ....... ............. ............. ............. ............ ............. .... 172 Netwo[...]

© Poly com, I nc. xi V iewSt atio n User Gu ide Dial Out State M achine ............. ............. ............. ............ ............. ....... 194 In-bound Call State Machine ..... ............. ............. ............ ............. ....... 195 Nondia led User-I nitiat ed Call St ate Mac hine ............ ............. ............. 19 7 [...]

V iewS tat ion Us er Guid e x ii www .po lyc om.c om[...]

Pr efac e — H ow T o U se T his Gu ide © Poly com, I nc. xiii V iewSt atio n User Gu ide Preface — How T o Use This Guide Thank you f or purc hasin g a Po lyco m View Statio n! Soon you will disco ver that video commu nication s using the ViewStati on is easy, fun, and prod uctiv e. Po lyco m ViewS tations are the m ost ea sy to u se video com[...]

Pr efac e — How T o Use This Gui de V iewS tat ion Us er Guid e xiv www .po lyc om.c om ViewStation Basi cs The G raphic User Inte rface ( GUI) is designe d for e ase of use. The foll owing tabl e is a de finiti on of k ey icon functions : Ico n Icon Name Function Te x t Ta b The pu rpose of the T ext T ab is to ena ble the us er to en ter al pha[...]

Pr efac e — How T o Use This Gui de © Poly com, I nc. xv V iewSt atio n User Gu ide Usabil ity Con vention s Th is gui de uses navigati onal c onve ntions to make Vie wSt ation setu p and trou bles hooting easy. T hese conventi ons a re ma rked in BOLD f or each screen follow ed by a gr eater tha n sym bol ( > ) to indic ate nav agatio n. Fig[...]

Pr efac e — How T o Use This Gui de V iewS tat ion Us er G uid e xvi www .poly com.c om[...]

© Poly com, I nc. 1 V iewSt atio n User Gu ide 1 Getting Started This cha pter explai ns what y ou need to get started, wh at’s in the box, how to use the remote c ontrol, ho w to up the ViewS tation, ho w to conf igure th e ViewS tation f or a s pecific network inter face, and ho w to use V iewS tati on h el p. What Y ou N eed to Get Started Th[...]

Chapt e r 1 Getting Star ted V iewS tat ion User Guid e 2 www .po lyc om.c om to enabl e multi-po int call ing ca pability on the ViewS tation H.3 23 with B RI or DC P , and an Ethernet LAN co nnecti on if H .323 is used. Note Multi -Point is avai lable for the ViewS tation H.323 or ViewS tation 12 8 with a hard ware upgr ade. Te l e v i s i o n M [...]

Chapt e r 1 Getting Star ted © Poly com, I nc. 3 V iewSt atio n User Gu ide Using the Remote Control The rem ote co ntrol pac kaged wi th the V iewSta tion i s an integ ral p art of the u nit. Us e the rem ote to hi ghlig ht and sel ect ico ns on the televisio n moni tor, enter alph anumeric charac ters in te xt fiel ds, confi gure the a ddress bo[...]

Chapt e r 1 Getting Star ted V iewS tat ion User Guid e 4 www .po lyc om.c om 1. Place th e ViewS tation u nit on top of th e telev ision m onitor a s shown in Figu re 1-1. E nsure th at the fr ont li p of the ViewS tation unit h angs ove r the e dge of t he tele vision monito r . Note V eri fy that the top s urface area on th e moni tor is a dequa[...]

Chapt e r 1 Getting Star ted © Poly com, I nc. 5 V iewSt atio n User Gu ide • ViewS tation H.3 23 w ith Quad BRI • V iew S tati on H .32 3 wi t h A v aya D CP • ViewS tatio n 128 Before sett ing up the ViewS t ation to an ISDN n etwork, e nsure al l network co nnec ti vi ty iss ues are tested and reso lv ed. ViewStation H.3 23 with Quad BRI [...]

Chapt e r 1 Getting Star ted V iewS tat ion User Guid e 6 www .po lyc om.c om rate of 51 2 Kbps. Compl ete the following steps to con nect the V iew S t ati on H.32 3 wi t h A vay a DC P to the net wor k: 1. Connect up to fo ur DCP li nes fr om RJ-45 wal l jacks on the DCP network to the conn ectors label ed ISDN S/T on the DCP network int er fac e[...]

Chapt e r 1 Getting Star ted © Poly com, I nc. 7 V iewSt atio n User Gu ide Once the inter face is prope rly co nnect ed, the ViewS tation 128 is ready to be co nfigured for Ether net LA N connec tivity . See “ Connectin g the Vi ewStat ion to a n Ethe rnet LAN," on page 8. Connecting the ViewStation H.323 with V .35 to a Network The V iewS[...]

Chapt e r 1 Getting Star ted V iewS tat ion User Guid e 8 www .po lyc om.c om LED Activity on the V .35 Netw or k Interface Module The LE Ds on the front of the V .35 network interfa ce mo dule ind icate the co nnecti on status to the ViewS tation. When the ViewS tation is power ed on, the foll owing li ght seq uen ce occu rs: 1. Both L EDs flas h [...]

Chapt e r 1 Getting Star ted © Poly com, I nc. 9 V iewSt atio n User Gu ide Initial System Config urat ion This s ection e xplains how to set up the ViewS tation. Exce pt where noted, the foll owi ng se cti on app li es to all ViewS tati on mod els . Setup Common to all ViewStations The foll owing instru ctions is a set of g enera l setu p proced [...]

Chapt e r 1 Getting Star ted V iewS tat ion Us er G uid e 10 www .polyc om.c om Figure 1 -3. View St ation Main W elcome Screen 4. The nex t screen i s the How to Select Menu Items scre en shown in F igure 1- 4. T a ke a m oment to fam iliarize your self with this scre en. Press the SELEC T button on th e remote co ntrol to conti nue. Figure 1 -4. [...]

Chapt e r 1 Getting Star ted © Polyco m, I nc. 11 Vi ewSta tion User G uide Highligh t the Return icon and pres s the S ELECT bu tton on th e remote cont rol. S elect th e Save icon to continu e. Fi gure 1-5 . Vi ew St ati on S yst em N am e Sc ree n 6. Select the country where the ViewS tation is l ocated . This setting automa tical ly confi gure[...]

Chapt e r 1 Getting Star ted V iewS tat ion Us er G uid e 12 www .polyc om.c om Figure 1-6. Sel ect Countr y Scree n 7. The Call Pr ef ere nce screen (F igures 1-7, 1-8 , and 1- 9) are used to s peci fy the t ype of call ing prefe renc e. ViewS tation H.323 wit h Quad BRI and ViewSt ation 128 . ISDN Vide o Calls (H.320): • Checked : Enabl es H.3 [...]

Chapt e r 1 Getting Star ted © Polyco m, I nc. 13 Vi ewSta tion User G uide • Not Check ed: T he IP o r E.164 Di aling Extensi on is not disp layed whe n an H.32 3 vid eo call i s in itiated. Figure 1-7. Call Prefe rence Scree n For ISD N 8. For all ViewStation H.323 with A vaya DCP . DCP Video Calls (H.320): • Checked : Enabl es H.32 0 videoc[...]

Chapt e r 1 Getting Star ted V iewS tat ion Us er G uid e 14 www .polyc om.c om Figure 1-8. D CP Call Preference Screen Note At le ast on e callin g pre ference must be sele cted. Display IP Dialing Extension: The IP Dialin g Extensi on is used if a View Statio n uses the G lobal Add ress Bo ok (GAB .) For more inform ation see Globa l Addr ess,&qu[...]

Chapt e r 1 Getting Star ted © Polyco m, I nc. 15 Vi ewSta tion User G uide Note One ca lling prefe renc e must be sel ected . Display IP Dialing Extension: The IP Dialin g Extensi on is used if a View Statio n uses the G lobal Add ress Book (GAB .) For more inform ation see Globa l Addr ess," on page 75. • Checked : The IP or E.164 D ialin[...]

Chapt e r 1 Getting Star ted V iewS tat ion Us er G uid e 16 www .polyc om.c om Figure 1-10 . H.323 Setup Screen An Auto H.323 Dialing c heck box appea rs be low the H.323 extensi on (E.16 4) when two or mo re diali ng protoc ols ar e enabl ed. Comp lete the follo wing st eps to enter inform ation on the H.32 3 Setup screen . 1. Enter a name in the[...]

Chapt e r 1 Getting Star ted © Polyco m, I nc. 17 Vi ewSta tion User G uide setti ng is ch anged. I f the LA N has m ore th an one gatek eeper , s pecif y the correct gatekee per ma nuall y . Figure 1-1 1. V iewS tation H .323 Gate keeper Screen The fo llowing confi guration scr eens a re for s pecific ViewS t ation models: • For ViewS tatio n H[...]

Chapt e r 1 Getting Star ted V iewS tat ion Us er G uid e 18 www .polyc om.c om V.35 P orts Us ed : •1 : For 1-chan nel call s when dialing throu gh the V .3 5, or when the ViewS tation i s in n on-dial ed mod e. •1 - 2 : For 2 X 56 K bps or 2 X 64 K bps calls when di aling through t he V .3 5. Figure 1-12. V .35 V i deo Network Screen Dialing [...]

Chapt e r 1 Getting Star ted © Polyco m, I nc. 19 Vi ewSta tion User G uide Figure 1-13. Broadca st Mode Screen Bro a dca st M o de: The Broadc ast Mode screen (s hown i n Figur e 1-13) is used to conf igure the V. 35 broadc ast m ode proper ties: • V ideo Format: QCIF: T o trans mit QCIF (Qua rter Com mon Inte rchange Format ) 176 X 144 r esolu[...]

Chapt e r 1 Getting Star ted V iewS tat ion Us er G uid e 20 www .polyc om.c om G .722 -48 Off • Frame Rate: The fram e rate is the nu mber of fr ames per seco nd (fps) transmitte d by th e ViewS tation to the far site. This is adjus table to compe nsate for dist orted video due to high packet lo ss. Sel ect the prefe rred vi deo fram e rate for [...]

Chapt e r 1 Getting Star ted © Polyco m, I nc. 21 Vi ewSta tion User G uide suffixes ar e numb ers a nd ch aracter s that ar e sent to the DCE equip ment after the diale d numbe r is s ent. Use prefi xes and su f fi xes to set the DCE speed us ed to dia l a call. Note Prefix es an d suffixes ar e a fu nction of the D CE. See your DCE User Doc umen[...]

Chapt e r 1 Getting Star ted V iewS tat ion Us er G uid e 22 www .polyc om.c om the pref erred dia ling sp eeds. A re d check is displa yed when a dialin g spee d is sel ected . 12. On the IS DN Video Numbers screen (shown i n Figur e 1-16) , complete the fol lowing : • Enter y our loc al ar ea or ST D cod e. • Enter th e ISDN n umber s assig n[...]

Chapt e r 1 Getting Star ted © Polyco m, I nc. 23 Vi ewSta tion User G uide Figure 1-1 7. DCP V ideo Num bers Scree n 14. Auto De tect SPID s: • On the Auto Detect SP IDs screen (shown in F igure 1- 18), enter the Serv ice Pr ofile ID ( SPIDs) numbe rs for t he ViewS tatio n. If co nnecte d to an inte rnal pho ne sy stem (PBX ) o r if t he V i e[...]

Chapt e r 1 Getting Star ted V iewS tat ion Us er G uid e 24 www .polyc om.c om Figure 1-18. Auto Detect SPIDs Sc reen To manual ly ent er the SPID nu mbers for the Vie wStatio n as sho wn in Figu re 1-18 , highl ight e ach line and ch annel , and pr ess the SELECT button on the rem ote co ntrol . Enter th e SPID numbers acco rdin gly. 15. If PBX i[...]

Chapt e r 1 Getting Star ted © Polyco m, I nc. 25 Vi ewSta tion User G uide 16. ISDN Switc h Protoc ol: Select t he I SDN switc h protoc ol accor ding to th e ISDN s witch type use d with the IS DN netwo rk, as sho wn in Fi gure 1- 20. Figure 1- 20. ISDN Switch Protocol Sc reen 17. The T elephone Numbe rs screen sh own in Fi gure 1-21 is wher e th[...]

Chapt e r 1 Getting Star ted V iewS tat ion Us er G uid e 26 www .polyc om.c om Figure 1-2 2. Main Cal ling Screen At the top left of the Main Calling scree n is t he ViewSt ation ty pe indic ator , which i s dis played below the Po lyco m log o. This indi cates the net work inte rface mo dule (i f any) tha t is con figured w ith the ViewStati on. [...]

Chapt e r 1 Getting Star ted © Polyco m, I nc. 27 Vi ewSta tion User G uide Ye l l o w B o x The Vie wS tatio n is che ckin g the st atus of the net w ork line . Red Down Arrow Network li ne fai led to valid ate: This may be becau se the network ca ble is not connec ted to the ne twork, or is not functioni ng prop erly . Check the cable conn ectio[...]

Chapt e r 1 Getting Star ted V iewS tat ion Us er G uid e 28 www .polyc om.c om Using the ViewStation Help To access the V ie wSt ati on Hel p screen, pre ss the INFO bu tton on the remot e cont rol. I f your organiz ation is no t using th e Pol ycom Global Manage ment Sys tem, pr essing the INFO button on the remote cont rol ta kes you direct ly t[...]

Chapt e r 1 Getting Star ted © Polyco m, I nc. 29 Vi ewSta tion User G uide • Sendi ng telepho ne touc h tone s. Figure 1 -24. H elp Scre en T o ch oose a t opi c on th e Help screen , highli ght t he desire d icon a nd press the SE LECT butt on on th e rem ote con trol. T e chni ca l Su pp or t The T echnical Support icon (sh own in Figure 1-23[...]

Chapt e r 1 Getting Star ted V iewS tat ion Us er G uid e 30 www .polyc om.c om Figure 1-25. T echnical Support Help Screen T o obtain T e chnic al Sup port from the Polycom G lobal Mana gem ent System, highl ight th e T echnical Support icon and pres s the SELECT button on th e rem ote co ntrol. A dialog box a ppear s (Figur e 1-25) a sking you to[...]

© Polyco m, I nc. 31 Vi ewSta tion User G uide 2 Optional Configurations This c hapter c ontain s us er and adm in istrati ve se tup inf ormation . Except where noted, th is ap plies to all V iewSta tion mo dels. User Setup The U ser Setup screen ( System In fo > User Setup ) serv es as a quick c onfig uration t ool al lowing the ViewS tation a[...]

Chapt e r 2 Optio nal C onfi g urati on s V iewS tat ion Us er G uid e 32 www .polyc om.c om • Check ed: The ViewS tation mutes near si te audi o for inco ming v ideo cal ls wh en the ViewS tation automat icall y answe rs incomi ng vi deo ca lls. • Not Check ed: The ViewSt ation se nds au dio to the far s ite as norm al. When the V iewS ta tion[...]

Chapt e r 2 Optio nal C onfi g urati on s © Polyco m, I nc. 33 Vi ewSta tion User G uide Allow Remote Monitoring: Remote mo nitor ing allow s a us er to remotel y view a conf erence room prior to a sched uled m eeting usin g the View Statio n Web in terface. See "U sing th e Vi ewS tati on with a PC" on pag e 133. • Checked : The ViewS[...]

Chapt e r 2 Optio nal C onfi g urati on s V iewS tat ion Us er G uid e 34 www .polyc om.c om Admin Setup The Admin Setup scre en ( System Info > Admin Set up ) is us ed to access the ad vanc ed con figurati on featu res o f the ViewS tation. Figure 2 -2. Admin Setup Scre en The foll owing table lists whi ch ic ons are availa ble for each ViewS t[...]

Chapt e r 2 Optio nal C onfi g urati on s © Polyco m, I nc. 35 Vi ewSta tion User G uide Genera l Setup The General S etup scr een ( System Info > Admin Setup > Genera l Setup ) is used t o acces s the a dvanced confi guration features of the ViewS tatio n not co ntaine d in the User S etup screen. The General Setu p screen (shown in F igure[...]

Chapt e r 2 Optio nal C onfi g urati on s V iewS tat ion Us er G uid e 36 www .polyc om.c om Figure 2- 3. General Setu p Screen Country: The Country fi el d of th e Genera l Setu p scre en ( shown in Figu re 2-3) all ows you to spec ify c ountry s peci fic cal ling paramete rs fo r your locat ion. Clic k the Cou nt ry field to a ccess the Country S[...]

Chapt e r 2 Optio nal C onfi g urati on s © Polyco m, I nc. 37 Vi ewSta tion User G uide the de sired countr y . The c ountry code appear s with the corre spondi ng co untry . • Area Code Required: • Checked : The V i ew S t ati on a utoma ti call y adds the area code to the ISDN or DCP dialing prefix of calls placed from t he ViewS tation. ?[...]

Chapt e r 2 Optio nal C onfi g urati on s V iewS tat ion Us er G uid e 38 www .polyc om.c om Figur e 2-5 sho ws the mess age that is dis playe d when th e Allow Dialing fea ture i s not ch ecked . Figure 2- 5. Allow Diali ng Disabl ed Screen Allow User Setup: T he Al low User Setup option enable s or disa bles use rs from chan ging th e User Setup [...]

Chapt e r 2 Optio nal C onfi g urati on s © Polyco m, I nc. 39 Vi ewSta tion User G uide Maximum Time in Call : The defau lt time for th e maximu m time in a c all is 48 0 minu tes. Wh en the m aximu m time in a ca ll is met, the Vi ewStation displ ays a y ellow dialo g box st atin g that th e length of the c all has reached the se t time and as k[...]

Chapt e r 2 Optio nal C onfi g urati on s V iewS tat ion Us er G uid e 40 www .polyc om.c om •S P I D s : S ets the S ervice Pr ofile IDs . SPI D number s are assign ed to ev ery ter minal de vice by the ISDN prov ider . This is generall y used i n Nor th Ameri ca only • Audio Quality: Adjusts the a udio qu ality of a vide o call • Advanced D[...]

Chapt e r 2 Optio nal C onfi g urati on s © Polyco m, I nc. 41 Vi ewSta tion User G uide Fi gure 2-9 . I SD N Vide o N umb er s Sc ree n 1. Enter th e STD or area code a nd pr ess the d own ar row on the remot e cont rol to conti nue to t he nex t line . 2. Enter th e ISDN ph one num ber use d for eac h line. 3. When compl ete, hi ghlight th e Sav[...]

Chapt e r 2 Optio nal C onfi g urati on s V iewS tat ion Us er G uid e 42 www .polyc om.c om Note If this process is canc eled, t he ViewS t ation reb oots and th e entire s etup pr ocedur e mus t be redon e . Figure 2-10. Auto Detect SPIDs Sc reen Audio Quality The A udi o Qua lity Pref er ence sc reen ( System Info > Admin Setu p > Video Ne[...]

Chapt e r 2 Optio nal C onfi g urati on s © Polyco m, I nc. 43 Vi ewSta tion User G uide Figure 2-11. Audio Q uality Screen Adva nc ed D ia ling On the Ad vanced Dia ling screen ( System Info > Ad min Setup > Video Network > IMUX > A dvan ced Diali ng ) you can de fine ho w each ISDN ch annel is diale d. By defaul t, channel s ar e dia[...]

Chapt e r 2 Optio nal C onfi g urati on s V iewS tat ion Us er G uid e 44 www .polyc om.c om Figure 2-12. Adv anced Dialing Screen Dialing Speeds The Dialing Speeds scree n ( System In fo > Admin Setup > Video Network > IMUX > Dialing S peeds ) spe cif ies the diali ng spe eds that are a vail able when a call is plac ed. Figure 2- 13. D[...]

Chapt e r 2 Optio nal C onfi g urati on s © Polyco m, I nc. 45 Vi ewSta tion User G uide ISDN Vid eo Ne twork The I SDN Vide o Network scr ee n ( System In fo > Admin Set up > Video Network > ISDN Video Netw ork ) contains infor mati on entered d urin g system setup. The fiv e user-c onfigu rable fi elds are: Country Code : Choose the cou[...]

Chapt e r 2 Optio nal C onfi g urati on s V iewS tat ion Us er G uid e 46 www .polyc om.c om Call Prefe ren ce The Ca ll Pref erence screen ( System Info > Admin Setup > Vide o Network > Call Preference ) sho wn in Fi gure 2- 15 de ter min es ho w a video c all is made. T he two types of call s made are: • ISDN Video Calls (H.320) • LA[...]

Chapt e r 2 Optio nal C onfi g urati on s © Polyco m, I nc. 47 Vi ewSta tion User G uide Not Check ed: The E .164 d ialin g extensi on is not disp layed when a v ideo call is init iate d in H. 323 ca lls. Multi-Point Setup (MP Enabled Vie wStations) The M ulti-Point setup sc reen de termi nes whic h mode the multi-p oint fe ature is used. The m od[...]

Chapt e r 2 Optio nal C onfi g urati on s V iewS tat ion Us er G uid e 48 www .polyc om.c om IMUX (In v er se Multi p le x er ): On the IM UX screen ( System In fo > Admin Setup > Video Network > IMUX ), the four icons as shown in Figu re 2-17 are: • Numbers: Sets DCP vid eo num bers • Audio Quality: Adjusts the a udio qu ality of a vi[...]

Chapt e r 2 Optio nal C onfi g urati on s © Polyco m, I nc. 49 Vi ewSta tion User G uide Figure 2-1 8. DCP V ideo Num bers Scree n 1. Enter th e STD or area code a nd pr ess the d own ar row on the remot e cont rol to conti nue to t he nex t line . 2. Enter th e DCP ph one num ber used for e ach line . 3. When compl ete, hi ghlight th e Save icon [...]

Chapt e r 2 Optio nal C onfi g urati on s V iewS tat ion Us er G uid e 50 www .polyc om.c om Figure 2-19. Audio Q uality Screen Adva nc ed D ia ling On the Ad vanced Dia ling screen ( System Info > Ad min Setup > Video Network > IMU X > Adva nc ed Di al in g ) you ca n defin e how each DCP cha nnel i s dia led. B y default , chann els a[...]

Chapt e r 2 Optio nal C onfi g urati on s © Polyco m, I nc. 51 Vi ewSta tion User G uide Figure 2 -20. Adv anced Dialing Screen Dialing Speeds The Dialing Speeds scree n ( System In fo > Admin Setup > Video Network > IMUX > Dialing S peeds ) spe cif ies the diali ng spe eds that are a vail able when a call is plac ed. Figure 2- 21. D i[...]

Chapt e r 2 Optio nal C onfi g urati on s V iewS tat ion Us er G uid e 52 www .polyc om.c om DCP Vi de o N etwork The D CP Video Netw ork sc reen ( System I nfo > Admin Set up > Video Network > DCP Video Network ) contai ns infor matio n entered d urin g system setup. The fiv e user-c onfigu rable fi elds are: Country Code : Choose the C o[...]

Chapt e r 2 Optio nal C onfi g urati on s © Polyco m, I nc. 53 Vi ewSta tion User G uide Call Prefe ren ce The Ca ll Pref erence screen ( System Info > Admin Setup > Vide o Network > Call Preference ) sho wn in Fi gure 2- 23 de ter min es ho w a video c all is made. T he two types of call s made are: • DCP Video Call s (H.320 ) • LAN/[...]

Chapt e r 2 Optio nal C onfi g urati on s V iewS tat ion Us er G uid e 54 www .polyc om.c om Not Check ed: The E .164 Di aling Extens ion is not disp layed when a v ideo call is init iate d in H. 323 ca lls. Multi-Point Setup (MP Enabled ViewStations only) The M ulti-Point setup sc reen de termi nes whic h mode the mu lt i- poi nt is used in. Thes [...]

Chapt e r 2 Optio nal C onfi g urati on s © Polyco m, I nc. 55 Vi ewSta tion User G uide Dialing Speeds The Dialing Speeds scree n ( System In fo > Admin Setup > Video Network > Di aling Sp eeds ) spe cifies t he dia ling s peeds tha t are availab le when a call i s place d. Figure 2- 25. D ialing S peeds Screen Highligh t the bo x to the[...]

Chapt e r 2 Optio nal C onfi g urati on s V iewS tat ion Us er G uid e 56 www .polyc om.c om ISDN Switch Protocol: Sel ect the appropria te ISDN swi tch protoco ls. Contact th e ISDN p rovider to determi ne the IS DN swi tch prot oco l. Servi ce Profile IDs (S PIDs): Th e Service Pr ofile Identifiers screen (SPIDs ) app ears onl y if U nited S tate[...]

Chapt e r 2 Optio nal C onfi g urati on s © Polyco m, I nc. 57 Vi ewSta tion User G uide ViewStation H.3 23 with V .35 The Netwo rk Setu p screen (S ystem Info > Admin Setup > Video Network) sho wn in Fig ure 2 -26 provi des fou r icons which: • Sets Call Pref erences • Config ures Video Networ k prefe rences • Sets video Numbers • A[...]

Chapt e r 2 Optio nal C onfi g urati on s V iewS tat ion Us er G uid e 58 www .polyc om.c om Figure 2-2 7. V .35 Call Preferen ce Scr een LAN/Intranet Calls (H.323) The LAN /Intranet Calls opti on sho wn in th e sec ond chec k box in Figure 2- 27 det ermines if H.32 3 calls are made from the ViewStati on. • Checked : Enabl es H.3 23 videoc onfere[...]

Chapt e r 2 Optio nal C onfi g urati on s © Polyco m, I nc. 59 Vi ewSta tion User G uide • Broadc ast Mo de RS-366 Dialing: • Checked : RS-3 66 dialin g dial s from t he ViewS t ation through the DCE conn ection to the f ar en d videoc onferen ce syste m. • Not Check ed: RS-36 6 dialin g is di sable d. Thi s option m ust be Not C h ec ke d i[...]

Chapt e r 2 Optio nal C onfi g urati on s V iewS tat ion Us er G uid e 60 www .polyc om.c om Dialing Speeds: If RS-366 dia ling was ena bled, se lect the speed used when plac ing a cal l on th e Dialing Speeds scre en. The defaul t speeds are: • 2x64 Kbps • 256 Kb ps • 384 Kb ps • 512 Kb ps • 768 Kb ps To add o r remov e speeds : • High[...]

Chapt e r 2 Optio nal C onfi g urati on s © Polyco m, I nc. 61 Vi ewSta tion User G uide Video Format : • Select Q CIF to tran smit Quarter Commo n Interchang e Format (176x14 4 resol ution) • Select FCI F to tran smit Full CIF (352x288 resolut ion) Video Protoco l: Select a Video Standa rd • H.261 • H.263 Note Far-end sys tems wh ich su p[...]

Chapt e r 2 Optio nal C onfi g urati on s V iewS tat ion Us er G uid e 62 www .polyc om.c om charac ters to t he DC E before sendi ng the n umber to be d ialed. Dialing s uffix es define t he dial ing sp eed of th e DCE equ ipment. This provid es the users w ith the ca pability to se lect a diali ng sp eed when placing a cal l. Note Prefix es a nd [...]

Chapt e r 2 Optio nal C onfi g urati on s © Polyco m, I nc. 63 Vi ewSta tion User G uide Figure 2-31. V ideo Numbers Sc reen for V .35 Adva nc ed V .35 S etu p The Adv anced V .35 Setup s creen (sh own in Fig ure 2-32) i s used to configur e the i nput a nd outpu t signal ing to a nd from th e V .3 5 networ k inter face m odule. For a c omple te t[...]

Chapt e r 2 Optio nal C onfi g urati on s V iewS tat ion Us er G uid e 64 www .polyc om.c om LAN/H.323 The LAN/H. 323 screen ( Sy stem In fo > A dmi n S etu p > LAN/H. 323 ) is use d to c onfig ure I P netwo rking for t he ViewS tation. The re are five user- configur able scr eens acc essed thr ough the LAN/H .323 screen (shown i n Figure 2-3[...]

Chapt e r 2 Optio nal C onfi g urati on s © Polyco m, I nc. 65 Vi ewSta tion User G uide Figure 2 -34. LAN & Intrane t Screen WINS R esolut ion: WINS resol uti on dete rm ines the IP addr es s asso ciated wi th a net work device. • Checked : The ViewS tation sends r equests to th e WINS server for WINS name resolution. • Not Check ed: T he[...]

Chapt e r 2 Optio nal C onfi g urati on s V iewS tat ion Us er G uid e 66 www .polyc om.c om When this o ption is selec ted, IP , DNS , Default Gatewa y , Subnet Mask, and WIN S server ad dress fields cann ot be chang ed. • Of f se le ct ed: Whe n OFF is selec ted, the LAN man ager or V iew S t ati on adm ini str at or m ust en te r al l val ues [...]

Chapt e r 2 Optio nal C onfi g urati on s © Polyco m, I nc. 67 Vi ewSta tion User G uide The foll owing five i tems config urable b y the u ser are: • Setup: Defines the H.323 name a nd ext ension fo r the ViewS tatio n. See "Setup " on page 67. • Gatew ay: Defin es the gateway speed, p refix, a nd suffix used for the ViewS ta tion. [...]

Chapt e r 2 Optio nal C onfi g urati on s V iewS tat ion Us er G uid e 68 www .polyc om.c om H.323 name when calling this sy stem: Enter a na me in the text box. Th is nam e is dis played on the fa r si te durin g a vide oconfere nce. Use a name whi ch is easy to r emem ber suc h as the nam e of the confer ence room . • H.323 extension (E.164) : [...]

Chapt e r 2 Optio nal C onfi g urati on s © Polyco m, I nc. 69 Vi ewSta tion User G uide Figure 2-3 8. V ideo Pho ne Screen (with IP Sele cted) Gatewa y The Gatew ay sc reen ( System Inf o > A dmin Setu p > LAN/H.323 > Gatewa y ) is us ed to c onfigure the gate way profi le in acco rdance with a specifi c gatew ay used o n a LA N. The pr [...]

Chapt e r 2 Optio nal C onfi g urati on s V iewS tat ion Us er G uid e 70 www .polyc om.c om Figure 2-3 9. Gateway Sc reen Note The gate way pl aces c alls if the b andwidth nu mber corre sponds to the co rre ct line spee d. Fo r exa mple: An in vali d spee d is 255. V al id ban dwidth spe eds are liste d on the Gateway scree n shown in Figu re 2-3[...]

Chapt e r 2 Optio nal C onfi g urati on s © Polyco m, I nc. 71 Vi ewSta tion User G uide Figure 2 -40. G atekeep er Screen Note A ga tekeeper is n ot requi red t o mak e IP-to- IP Int ranet calls. If Spe ci fy or Aut o is selec ted, on e of thr ee icons appe ars o n the V iew S t ati on M ain Calling s creen w hen the ViewS tatio n is rebooted. Th[...]

Chapt e r 2 Optio nal C onfi g urati on s V iewS tat ion Us er G uid e 72 www .polyc om.c om Figure 2-41. ISDN and IP Dialing Spee ds Scree n Quality of Ser vice (QoS) and Fire w al ls The Q ual ity of Se rvice a nd Fi rewalls screen ( System I nfo > Admin Setup > LAN/H.323 > Q oS ) shown in Figur e 2- 42 allows the LAN Ma nager to use fix[...]

Chapt e r 2 Optio nal C onfi g urati on s © Polyco m, I nc. 73 Vi ewSta tion User G uide IP Prece dence: Specif ies th e prior ity giv en IP p ackages sent from the ViewS tati on. For IP prec eden ce to work, all rout ers on the net work MUS T be con figur ed to al low IP precede nce. System is behind a NAT: Th is op tion ins truct s the V iewSta [...]

Chapt e r 2 Optio nal C onfi g urati on s V iewS tat ion Us er G uid e 74 www .polyc om.c om • The sy stem is active (po wered on) a fter a long pe riod of inac tivit y . • Authen ticat ion failur e: An att empt has been mad e to log in as an admin istrator with the w rong pas sword. • Authen ticat ion su cces s: The Admin istr ator h as logg[...]

Chapt e r 2 Optio nal C onfi g urati on s © Polyco m, I nc. 75 Vi ewSta tion User G uide Globa l Addr es s The Globa l Address Book (GAB) scr een , ( System In fo > Admi n Setup > LAN/H.323 > Global Address ) shown in Figure s 2-44, 2-45, and 2-46 ) mus t be co nfigured to use the Po lyco m Gl obal Manage ment S ystem  sof tware. The n[...]

Chapt e r 2 Optio nal C onfi g urati on s V iewS tat ion Us er G uid e 76 www .polyc om.c om Figure 2- 44. Globa l Address Sc reen (View S ta ti o n H. 3 23 ) The Gl obal Addr ess Sc reen for the ViewS t atio n H.323 w ith ISD N or DCP (sho wn in Fi gure 2- 45) ha s six i cons. •S e r v e r : The Server sc reen is u sed to s pecify t he IP add re[...]

Chapt e r 2 Optio nal C onfi g urati on s © Polyco m, I nc. 77 Vi ewSta tion User G uide Figure 2- 45. Global Addres s Screen (V iewSt ations with ISDN and DCP) The Globa l Address screen for the ViewS tation H.323 wi th V .35 network inter face m odule (s hown in Fig ure 2-4 6) has fi ve ic ons. •S e r v e r : The Server sc reen is u sed to s p[...]

Chapt e r 2 Optio nal C onfi g urati on s V iewS tat ion Us er G uid e 78 www .polyc om.c om Figure 2 -46. G lobal Add ress for V iewS t at ion V .35 Ser ver The Global Addres s Se rve r screen ( Sy stem Info > Admin Setup > LAN/H.323 > Global Addr ess > Server ) is us ed to specif y the I P address o f the GAB se rver. Figure 2-47. G l[...]

Chapt e r 2 Optio nal C onfi g urati on s © Polyco m, I nc. 79 Vi ewSta tion User G uide Serve r Pass word: Ent er the GAB se rver p assword , if requ ired. Display G lobal Ad dresses: • Checked : The global addres ses a ppear in the ViewS tatio n addr ess book. • Not Check ed: O nly ad dresse s ente red m anuall y ar e dis pl a yed i n t h e [...]

Chapt e r 2 Optio nal C onfi g urati on s V iewS tat ion Us er G uid e 80 www .polyc om.c om Figure 2 -48. G AB Prefere nces Scr een ViewStation H.323 Show Addresses in Addres s Book: • ISDN V ideo Calls (H.320) • Checked: D ispla ys glob al ISDN video numbe rs i n the Gl obal A ddress Bo ok. • Not Checked: Only loc al ISDN numbers appear i n[...]

Chapt e r 2 Optio nal C onfi g urati on s © Polyco m, I nc. 81 Vi ewSta tion User G uide Figure 2 -49. G AB Prefere nces Scr een f or Vi ewS t ati on H.323 Private NET The Pr ivate Ne t featu re ( Sy stem Info > Admin Setup > LAN/H.323 > Gl obal Ad dress > Privat e Net ) is n ot availabl e at this time. This feature wi ll be availab le[...]

Chapt e r 2 Optio nal C onfi g urati on s V iewS tat ion Us er G uid e 82 www .polyc om.c om Figure 2-50. Dialing Rules 1 Screen ViewS tatio n numb er(s) are au toma tically norma lize d for the ad dress books of oth er ViewS tatio ns. G lobal di aling takes int o accoun t the numbers , area codes ( or cit y codes ), co untry c odes, and internat i[...]

Chapt e r 2 Optio nal C onfi g urati on s © Polyco m, I nc. 83 Vi ewSta tion User G uide Number of Digits in Extension: Set the numb er of digits in the dialing extens ion. Th is us uall y appl ies to system s that are conne cted to a PBX . International Dial ing Prefix: Enter th e pre fix requ ired to place inter nation al c alls . Th is p refix [...]

Chapt e r 2 Optio nal C onfi g urati on s V iewS tat ion Us er G uid e 84 www .polyc om.c om Figure 2-51. Dialing Rules 2 Screen If the p rivate n etwork r equires a dia l pref ix to ac cess certain area codes (or city c odes), set these prefixes on th is scree n. This prefix is dia led b efore the a rea code. For examp le, some si tes req uire a 9[...]

Chapt e r 2 Optio nal C onfi g urati on s © Polyco m, I nc. 85 Vi ewSta tion User G uide Figure 2- 52. Gl obal Manag ement Sc reen GMS Setup The Globa l Management sc reen ( System Info > Admin Setup > LAN/H.323 > Global Management > GMS Se tup ) shown in Figu re 2-53 is used to configu re the Global Manage ment op tions . These option[...]

Chapt e r 2 Optio nal C onfi g urati on s V iewS tat ion Us er G uid e 86 www .polyc om.c om Figure 2- 53. Gl obal Manag ement Sc reen For priv acy r easons, t he Allow Remote Monitoring option can only be e nable d or d isabled from th e View Statio n. View Statio n users with a LAN or priva te netwo rk may wish to consi der wheth er this featu re[...]

Chapt e r 2 Optio nal C onfi g urati on s © Polyco m, I nc. 87 Vi ewSta tion User G uide Validate Account Number: This fea ture appea rs when the Require Account Numbe r to Dia l option is chec ked. When t his is chec ked, the ViewS tation v alidates use r accou nt numb ers again st an a ccount nu mber profile assigne d by th e GMS admin istrator [...]

Chapt e r 2 Optio nal C onfi g urati on s V iewS tat ion Us er G uid e 88 www .polyc om.c om • ShowSt ation IP Checke d : Enter the IP address of the ShowS tation IP . • Off Checke d: Data Confer enci ng is di sabl ed. Figure 2-55. Da t a Co nference Scree n Note T .120 /NetMee ting is not av aila ble in H.323 c alls. Te l e p h o n e & A u[...]

Chapt e r 2 Optio nal C onfi g urati on s © Polyco m, I nc. 89 Vi ewSta tion User G uide • Not ch ecked: The ViewS tation sends near s ite aud io to the far site whe n a ca ll is au tomatical ly answ ered. Sound Ef fe cts Volume: Highlight the Sound Effect s Volume field and press the V OLUME UP and DO WN key s on t he remote control to sel ect [...]

Chapt e r 2 Optio nal C onfi g urati on s V iewS tat ion Us er G uid e 90 www .polyc om.c om Figure 2 -57. Aud io Quality Sc reen (Defa ult Setting Shown) Acoustic Plus 716: • Checked : Polyco m’ s Ac ous tic Pl u s  audio tec hnolo gy provid es lo w bit r ate w ide b and a udio (7 KH z/16Kb) qual ity withou t compr omisi ng vid eo qual ity [...]

Chapt e r 2 Optio nal C onfi g urati on s © Polyco m, I nc. 91 Vi ewSta tion User G uide • Not Check ed: The s napshot o r sl ide stays o n scr een u ntil the near or far site u ser pres ses the SNAP SHOT button on the remot e cont rol to return to live v ideo. Note Both sites must hav e disabl ed Snapshot T imeout f or this feature to work . If[...]

Chapt e r 2 Optio nal C onfi g urati on s V iewS tat ion Us er G uid e 92 www .polyc om.c om • Off: The Pi P is not disp layed. Far Control of Near Camera: The Far Control of Near Cam era allow s a user on the far sit e to co ntrol the came ra by pres sing the FAR butto n on the remote con trol. • Checked : The f ar si te may co ntrol the ca me[...]

Chapt e r 2 Optio nal C onfi g urati on s © Polyco m, I nc. 93 Vi ewSta tion User G uide has b een ch anged to preven t ambig uous o r ac cidental camer a se lect ion. A cha nge to your room co ntrolle r so ftware is requ ired . Security The Security scr een ( System Info > Admin Setup > Securit y ) shown in Fig ure 2-59 is used to set t he [...]

Chapt e r 2 Optio nal C onfi g urati on s V iewS tat ion Us er G uid e 94 www .polyc om.c om • Us e Me et ing Pass word : The ViewS tat ion uses the password ( if any) previo usly en tered in the User Setu p screen ( Sy stem Info > User S etup ) and a ppear s in t he meetin g password fie ld in the Securi ty scree n ( System Info > Admin Se[...]

Chapt e r 2 Optio nal C onfi g urati on s © Polyco m, I nc. 95 Vi ewSta tion User G uide Fi gu re 2- 61. Cr ypt o Res ync Pu lse Sc r ee n On this sc reen y ou c an en able crypto resy nc, set the t ime b etween pulses (in secon ds), and set the puls e width (in m illisecon ds). If the ViewS tation is in a c all, and it los es H.32 0 synch roniza [...]

Chapt e r 2 Optio nal C onfi g urati on s V iewS tat ion Us er G uid e 96 www .polyc om.c om • ISDN V er sion (ISDN configur ed ViewS t atio ns only) • ISDN Reg ion (Non-US A ISDN confi gured ViewS tations only) • ISDN Sw itch P rotoc ols ( I SD N con f ig ured View S t ations on ly) Hardwar e Informati on The Hardwa re scre en provides the f[...]

© Polycom, Inc., 2001 97 ViewStation User G uide 3 Using the ViewStation This c hapter d escrib es how to use ViewSt ation func tions. Placing and Answering Calls This s ection d escrib es how to place and ans wer cal ls usin g the ViewStati on. Main Calling Sc reen When the ViewS t ation is power ed ON , the Ma in Ca ll in g screen is disp layed [...]

Chapt e r 3 Using t he V i ewSt a tion V iewS tat ion Us er G uid e 98 www .polyc om.c om ViewSt ati on Ne twork Li ne I nd ic ators The ViewS tation check s the config urati on of the network lines ever y time th e ViewS tation i s power ed on or r estarted. T his proc ess o f chec king the netwo rk lin es norma lly takes les s tha n one m inute. [...]

Chapt e r 3 Using t he V i ewSt a tion © Polycom, Inc., 2001 99 ViewStation User G uide • A yellow bo x icon indica tes that the ViewS t ati on is ch ecking the ISD N line. • A green up arr ow icon indic ates networ k connec tion. When th e ViewS tation verifie s each line co nnection, the ye llow box icon tur ns to a green u p arrow . After a[...]

Chapt e r 3 Using t he V i ewSt a tion V iewS tat ion User Guid e 100 www .po lyc om.c om • Placin g a Video Ca ll From the Web lnter face, on page 104. • Placin g a Video Ca ll Using the Addres s Boo k, on page 1 1 1. Placing a Vide o Call Ma nua ll y To m anually pla ce a vid eo cal l: 1. From t he Main Calli ng screen , use the ARR OW butto [...]

Chapt e r 3 Using t he V i ewSt a tion © Polycom, Inc., 2001 101 V iewStation User Guide To cle ar all i nformati on in th e addres s field: • Use the ARR OW bu ttons on the remote c ontrol to sel ect the CLEAR butt on. • Press the SELE CT bu tton on t he remote co ntrol. Call Progress Indictors: The gray ca ll progr ess ind icators on the lo [...]

Chapt e r 3 Using t he V i ewSt a tion V iewS tat ion User Guid e 102 www .po lyc om.c om The C all Hangup Choices screen is di spla yed. Figure 3-5 . Call Han gup Choice s Screen Note Figur e 3-5 sh ows c all hangu p op tions for ViewS tations withou t multi -point en abled software. • Multi -point en abled ViewS tation s have a n addit ional op[...]

Chapt e r 3 Using t he V i ewSt a tion © Polycom, Inc., 2001 103 V iewStation User Guide T o pl ace a speed dial cal l: 1. From th e Main Menu , us e the ARRO W butt ons on the remot e control to select the Addre ss Book icon. The Speed Dial screen (Figu re 3-6) is dis played w hen the SELEC T butt on is presse d. Figure 3 -6. S peed Dia l Screen [...]

Chapt e r 3 Using t he V i ewSt a tion V iewS tat ion User Guid e 104 www .po lyc om.c om 1. Pr es s the * button on the remote co ntrol to jump to the Address Book screen. 2. On th e Address Book screen, sel ect the ap propriate entry . 3. Press the SELE CT button on the remot e control. Placing a V ide o Call From the W eb lnterfac e Placin g a c[...]

Chapt e r 3 Using t he V i ewSt a tion © Polycom, Inc., 2001 105 V iewStation User Guide 2. Highligh t the Address Book icon on th e Speed Dial screen and press th e SELE CT button ag ain. T he Address Book scre en is disp layed . Figure 3 -7. A ddress B ook Scre en 3. T o dis play the Add/Cha nge Entry scree n, se lect t he New icon and pres s th[...]

Chapt e r 3 Using t he V i ewSt a tion V iewS tat ion User Guid e 106 www .po lyc om.c om 4. For ViewS tat ions wit h multi -point: High light the New ic on an d press the SE LECT butt on on th e rem ote con trol. T he New Address Book Entry scr een app ears ( Figure 3-9.) Figure 3-9 . New Addr ess Book Entry Sc reen fo r View St ations with MP 5. [...]

Chapt e r 3 Using t he V i ewSt a tion © Polycom, Inc., 2001 107 V iewStation User Guide Figure 3-10. Multi -Site Mee ting Scree n 9. The yel low hi ghlight b ox aut omat ically appears in the Name fi eld. A name m ust be e ntere d be fore any ad dit ion al inf orm ati on can b e enter ed. Use the A RROW butto ns on the remote control to move to a[...]

Chapt e r 3 Using t he V i ewSt a tion V iewS tat ion User Guid e 108 www .po lyc om.c om 2. Selec t the Address Book icon on the Speed Dial sc reen and press th e SELE CT button ag ain. T he Address Book scre en is disp layed . 3. Using the ARR OW button s on th e remote co ntrol, s elect the address book entry to be ch anged. 4. Use the LE FT ARR[...]

Chapt e r 3 Using t he V i ewSt a tion © Polycom, Inc., 2001 109 V iewStation User Guide 2. Selec t the Address Book icon on the Speed Dial sc reen and press th e SELE CT button ag ain. T he Address Book scre en is disp layed . 3. Using the ARR OW button s on th e remote co ntrol, s elect the address book entry to be delete d. 4. Use the LEF T ARR[...]

Chapt e r 3 Using t he V i ewSt a tion V iewS tat ion User Guid e 110 www .po lyc om.c om Using the G lobal Add ress Book You can access the Globa l Addr ess Book ( GAB ) if your organ izati on uses Po lycom's G lobal Manage ment Sy stem  (GMS ) software and the ViewS tation is set to su bscrib e to the GAB server . The GAB provid es ViewS [...]

Chapt e r 3 Using t he V i ewSt a tion © Polycom, Inc., 2001 111 V iewStation User Guide Creating a multi-point addre ss book e ntry: 1. From th e Main Menu , hi ghlight th e Address Book ic on and press the SE LECT butt on on th e rem ote con trol. T he Spe ed Dial sc reen is dis playe d. 2. Highligh t the Address Book icon on th e Speed Dial scr[...]

Chapt e r 3 Using t he V i ewSt a tion V iewS tat ion User Guid e 112 www .po lyc om.c om Figure 3- 13. Addres s Book Sc reen 3. On the Address Book scr een, s elect the entr y to be d ialed using the remo te contro l. T o e asily ac cess the address book entrie s, s elect the lette r (and number) on the re mote co ntrol that c orresp onds to the f[...]

Chapt e r 3 Using t he V i ewSt a tion © Polycom, Inc., 2001 113 V iewStation User Guide Placing T elephone Calls with the ViewStation In cou ntries t hat us e the Nor th Am erican POT S standa rd, c onnect an ana log tel ephone line to the ba ck of the ViewS tation. With a POTS li ne, y ou can use the V iewSta tion to: • Make an audi o tele pho[...]

Chapt e r 3 Using t he V i ewSt a tion V iewS tat ion User Guid e 114 www .po lyc om.c om T o dele te the right- most di git, press the LEFT AR ROW butt on on the re mot e co nt rol. T o c lear all informa tion i n the nu mber field, us e the AR ROW buttons on the r emote c ontrol a nd selec t the CLE AR bu tton. 3. T o pl ace the c all, press the [...]

Chapt e r 3 Using t he V i ewSt a tion © Polycom, Inc., 2001 115 V iewStation User Guide Y ou can pl ace multi- poin t calls man ually by ad ding si tes to the vid eo call . Y ou ca n als o create multi- poin t addr ess b ook en tries, w hich contain sev eral single add ress bo ok entr ies com bined t ogether . With a mult i-point addre ss book en[...]

Chapt e r 3 Using t he V i ewSt a tion V iewS tat ion User Guid e 116 www .po lyc om.c om Figure 3- 15. Addres s Book Sc reen 3. On the Address Book scr een, use t he u p and d own arro w buttons on the remote contr ol to selec t the multi -point en try you want to ca ll. Press the SELEC T button on the rem ote cont rol to place the c all. The View[...]

Chapt e r 3 Using t he V i ewSt a tion © Polycom, Inc., 2001 117 V iewStation User Guide 2. Selec t the Add Speak erphone icon and pres s the SE LECT button on th e remote. The T elephone scre en is di spla yed . Figure 3-16. T elephone Screen 3. Use the nu meri c keypad on the remote control to ente r the telephone number of the new party . Pres [...]

Chapt e r 3 Using t he V i ewSt a tion V iewS tat ion User Guid e 118 www .po lyc om.c om Figure 3-17. Ca ll Hangup Choices Screen Multi-Point Viewing Modes You c an se lect four diffe rent viewing m ode s for th e multi ple s ites in a mult i-poi nt ca ll: • Autom atic (Auto) • Discu ssio n • Presen tation • Full Sc reen The defa ult vi ew[...]

Chapt e r 3 Using t he V i ewSt a tion © Polycom, Inc., 2001 119 V iewStation User Guide Discussio n: In Discu ssion mo de, all of th e sites in the video ca ll ca n see ev eryone i n the cal l at the same ti me. Th is featu re is som etimes referred t o as Con tinuou s Pr esence . If us ing on e televis ion moni tor with the ViewS t ation, whe n [...]

Chapt e r 3 Using t he V i ewSt a tion V iewS tat ion User Guid e 120 www .po lyc om.c om Any site i n the call ca n a ccess and us e cha ir cont rol. H owever , only one site can hav e chai r control at a time. The site mus t relea se chair contro l befor e anoth er si te ca n acqu ire it. T o us e chair control , you mus t first be participatin g[...]

Chapt e r 3 Using t he V i ewSt a tion © Polycom, Inc., 2001 121 V iewStation User Guide Acquire chair: Enables c hair co ntrol for your s ite. The other sites in the vi deo cal l cannot acquire the ch air unti l you relea se it. If y our si te has chair cont rol, a small g avel is di splay ed in chair con trol mod e. If yo u try to acq uire ch ai[...]

Chapt e r 3 Using t he V i ewSt a tion V iewS tat ion User Guid e 122 www .po lyc om.c om Once the sy stem s have be en confi gured, the fol lowin g feature s are availab le on t he ViewS tation: Starting a W e bcast Figure 3 -19. Main V iewS t ation M enu wi th Stre amS t ation Ic on 1. From th e main menu u sing the ViewSt ation remot e cont rol,[...]

Chapt e r 3 Using t he V i ewSt a tion © Polycom, Inc., 2001 123 V iewStation User Guide To view a W ebcast fro m a compu ter, refer to th e “Viewi ng a Webcas t” se ction lo cated o n th e Polyco m Strea mStatio n website (http://stre amstatio n.poly com.com /documenta tion/.) Figure 3-2 1. S treaming Call Screen 3. The S treamin g Call scree[...]

Chapt e r 3 Using t he V i ewSt a tion V iewS tat ion User Guid e 124 www .po lyc om.c om Figure 3-2 2. V iewS t atio n Main Me nu with Strea mSt ation 2. Selec t the St op St r e am i n g icon. Once the st ream ing has stopp ed, all Webca st viewer s are notifie d that th e meeti ng has ended. Figure 3-23. Call T ype Screen When in a Call. Displa [...]

Chapt e r 3 Using t he V i ewSt a tion © Polycom, Inc., 2001 125 V iewStation User Guide ViewStati on mon itor. The con ference room u sers can resp ond to quest ions an d comme nts by t alking in to the ViewStati on mic rophone pod. Res ponses can b e hear d by str eamin g part icip ants. Note ChatBa ck m essages only appear o n the ViewS tation [...]

Chapt e r 3 Using t he V i ewSt a tion V iewS tat ion User Guid e 126 www .po lyc om.c om Figure 3 -24. Cam era Near Ic on During a call , the c amera at t he far site m ay be adjusted only if the far site ha s its Far Contr ol of Near Camera o ption e nabled . Othe r sites c an co ntrol the camer a on y our ViewS t ation if this o ption i s enabl [...]

Chapt e r 3 Using t he V i ewSt a tion © Polycom, Inc., 2001 127 V iewStation User Guide on. For more infor mati on about selecti ng a prima ry came ra, see “Video /C ame ra ” on page 90 . Pan, Tilt, and Zo o m for the V iew S tation Cam e r a T o adj ust the pan or tilt of a c amera, u se the ARROW bu ttons o n the remote cont rol. • T o pa[...]

Chapt e r 3 Using t he V i ewSt a tion V iewS tat ion User Guid e 128 www .po lyc om.c om The foll owing table appl ies to ca mera presets: T o cle ar all of the presets, pr ess the # key on the remo te cont rol. 4. Press a NUMB ER butto n on the remote c ontro l to assi gn tha t preset b utton. T o s elect a came ra pres et: 1. Use the NE AR or F [...]

Chapt e r 3 Using t he V i ewSt a tion © Polycom, Inc., 2001 129 V iewStation User Guide Press ing AU T O cycles thr ough V oice T racking, Pres ets, and Off. Adju sti ng So un d The volum e of the ViewStati on is related to the v olume of the television mo nitor. For best results: 1. Set the volu me on th e televi sion monitor t o half i ts maxim[...]

Chapt e r 3 Using t he V i ewSt a tion V iewS tat ion User Guid e 130 www .po lyc om.c om 4. The ViewS tation display s the cam era’s curr ent view , fu ll sc reen, on the televi sion monito r . 5. Press the SNAPS HOT b utton on th e remote c ontrol aga in. Th e image is sent to all of the fa r sites in the c all. Snapsh ot Timeout By defau lt, s[...]

Chapt e r 3 Using t he V i ewSt a tion © Polycom, Inc., 2001 131 V iewStation User Guide To use a docu ment c amera wit h the V iewStat ion: 1. Pres s the N EAR bu tton twic e on th e remote contr ol. 2. Use the ARROW button s to sele ct the Document Camera icon on the sc reen. To swit ch di splay from the docum ent ca mera t o the ma in camera , [...]

Chapt e r 3 Using t he V i ewSt a tion V iewS tat ion User Guid e 132 www .po lyc om.c om[...]

© Poly com, I nc. 133 V iewS tat ion Us er G uide 4 Using the ViewStation with a PC This c hapter des cribes how to use a P C with a ViewS t ation and the variou s tasks you c an perfor m fr om the P C. The Vi ewStation i s equ ipped with an embedde d Web server th at allow s the PC user to acce ss Vie wStatio n featur es suc h as: • Selec t a P[...]

Chapt e r 4 Using t he View Stati o n with a PC V iewS tat ion User Guid e 134 www .po lyc om.c om Figure 4-1 . Three Uni que V iewS t ation-to-PC Configurations Figur e 4-1 ill ustrate s the th ree wa ys to co nnect a PC to a V iew S t ati on . Figure 4- 1- a co nnects the PC to a blue RJ- 45 port o n the ViewS tation. T he ViewS tation is connect[...]

Chapt e r 4 Using t he View Stati o n with a PC © Poly com, I nc. 135 V iewS tat ion Us er G uide PC Networ k Prop erties The foll owing steps are s pecif ic to eac h com monly used Mi crosoft Wind ows ™ Op erating Syst em: For Windows 95 and 98 : a. Righ t-cl ick t he Networ k Neighborhood icon, an d then righ t-cl ick Prop ert ies . b. When th[...]

Chapt e r 4 Using t he View Stati o n with a PC V iewS tat ion User Guid e 136 www .po lyc om.c om d. In the Internet Proto col (TCP/IP) Proper ties window , make su re the O BT AIN AN IP A DDRESS AUTOMA T ICAL L Y button i s selec ted. T hen cl ick OK . Note The ViewS t ation must be powered on wh en conne cting the PC to th e LAN vi a the ViewS t[...]

Chapt e r 4 Using t he View Stati o n with a PC © Poly com, I nc. 137 V iewS tat ion Us er G uide This c onfig uration i s NOT recomme nded whe n con nectin g to an Ethernet LAN in which an exter nal DHC P serv er is used . 1. Connect th e oran ge-tippe d RJ-45 c able con nector to the orang e RJ-45 po rt on the ViewSt ation. 2. Connect th e oppos[...]

Chapt e r 4 Using t he View Stati o n with a PC V iewS tat ion User Guid e 138 www .po lyc om.c om Figure 4-3. PC TCP/IP Netw ork Scree n 2. The Primary Network Logon as sh own in Fi gure 4- 3: Selec t Windows Logon , o the rwi se t he V iewS t ati o n does not assi gn an IP addres s to the PC. Note Individ ual ne twork co nfigurati ons may vary w [...]

Chapt e r 4 Using t he View Stati o n with a PC © Poly com, I nc. 139 V iewS tat ion Us er G uide Figure 4-4. TCP/IP Prope rties Screen 5. Restart you r PC and l aunch Internet E xplo rer . Using the ViewStation W eb Interface All View Stat ion mode ls co me with an embed ded Web interfa ce that offers th e foll owing opti ons to ViewStati on us e[...]

Chapt e r 4 Using t he View Stati o n with a PC V iewS tat ion User Guid e 140 www .po lyc om.c om Fi gure 4-5 . Se le ct a Pr es en tat ion Scr ee n T o pr esent a s lide to a ViewS tatio n, com plete th e foll owing steps: On t he PC: Launch In ternet Explor er 4.0/5.0 or Netscape 4.5 or higher . Note Ensur e the brows er i s confi gured to accep[...]

Chapt e r 4 Using t he View Stati o n with a PC © Poly com, I nc. 141 V iewS tat ion Us er G uide Figure 4-6. pcPresent Screen 4. Enter a name and pass word if o ne has been establishe d for the vide oconfere nce. Note If the sec urity lev el on the Intern et browse r is se t too high, you c annot b ypass the pass word. If thi s occur s, ch ange t[...]

Chapt e r 4 Using t he View Stati o n with a PC V iewS tat ion User Guid e 142 www .po lyc om.c om Figure 4 -7. Op en Pre sent ation Screen 6. Select a pres entation fi le and click on the pc Presen t button. A window appear s indic ating that y our sli des a re being conv erted to thum bnail sketche s. Once this is comp lete, th e thumb nails are [...]

Chapt e r 4 Using t he View Stati o n with a PC © Poly com, I nc. 143 V iewS tat ion Us er G uide lost. The sl ides rem ain in th e ViewS t ation as l ong as th ey are acti ve on the ViewS tatio n Web inter face. Note The ViewS t ation can load up to e ight pres entations i n memory . O n t h e Vi e w Sta t i o n : 1. Press the SL IDES butto n on [...]

Chapt e r 4 Using t he View Stati o n with a PC V iewS tat ion User Guid e 144 www .po lyc om.c om The Loa ding Sides screen shown in Figure 4- 10 app ears whe n a presentatio n sel ection has b een mad e. 3. A thum bnail of eac h slid e p rovides t he p resente r with a pr eview of all the slid es s imultaneou sly . T o view a slide, highl ight a [...]

Chapt e r 4 Using t he View Stati o n with a PC © Poly com, I nc. 145 V iewS tat ion Us er G uide 4. Use the A RROW b uttons on the rem ote co ntrol to move backwar d and forward throug h a pres entation. Us e the following table to na vigat e the pres entation m enu for th e ViewS t ation: Sending Snapshots to the ViewStation ViewSt ations wit h [...]

Chapt e r 4 Using t he View Stati o n with a PC V iewS tat ion User Guid e 146 www .po lyc om.c om 5. W ait for the brows er to con nect to th e ViewS tation as indicate d in the lower left ha nd brow ser sta tus bar . 6. The sna pshot images appea r as they ar e taken f rom the V iew S t ati on . Clos ed C apt io n Closed Ca ption i s a Poly com p[...]

Chapt e r 4 Using t he View Stati o n with a PC © Poly com, I nc. 147 V iewS tat ion Us er G uide Usage Inf orma ti on and Re stri ction s About Clos ed Caption The foll owing lists s ome us age i nformat ion an d restr ictions about Closed Ca ption: • Close d Caption wo rks in a cal l for li ve c losed ca ptioni ng. • Close d Caption wo rks o[...]

Chapt e r 4 Using t he View Stati o n with a PC V iewS tat ion User Guid e 148 www .po lyc om.c om 6. Once a password is e ntered in the d ialog bo x, c lick OK to go to the How to St ar t a Ne tMeeting Ca ll W eb p a ge. Fol low the on-scr een in struc tions. Note T o l ocate the IP add ress of the PC, s tart NetMeetin g on the PC and selec t H EL[...]

Chapt e r 4 Using t he View Stati o n with a PC © Poly com, I nc. 149 V iewS tat ion Us er G uide NetMee ti ng Ap plic ati on Sha r ing To use NetMeeti ng app licat ion shar ing, file trans fer, and whiteb oarding, a PC must be conn ected to your Vi ewStati on direc tly or via the LAN . NetMeet ing dat a is t ransmit ted vi a the H.3 23 IP network[...]

Chapt e r 4 Using t he View Stati o n with a PC V iewS tat ion User Guid e 150 www .po lyc om.c om 2. Enter the IP addre ss of the ViewS tatio n. The ViewS t ation Web i nterf ace We l co m e page appe ars on the Web browser fo r the ViewS t ation. 3. Click on the System Information and M anagement icon. The System In forma tion Web page appear s. [...]

Chapt e r 4 Using t he View Stati o n with a PC © Poly com, I nc. 151 V iewS tat ion Us er G uide Figure 4-1 5. Plac e a Call fro m the W eb Interface Scr een There are two ways to plac e a call fr om the scr een show n in Figure 4-15: • Fr om the Loc al Ad dr ess Bo ok • Manual Di al From the Local Address Book: Address entries adde d to the [...]

Chapt e r 4 Using t he View Stati o n with a PC V iewS tat ion User Guid e 152 www .po lyc om.c om Figure 4 -16. Pla cing a Call • When a call i s establis hed, the far site appear s in the right mo nitor image as shown in F igure 4- 17. Figure 4 -17. In Vid eo Conferen ce Call Near Site Far Site[...]

Chapt e r 4 Using t he View Stati o n with a PC © Poly com, I nc. 153 V iewS tat ion Us er G uide Manual Dial: To plac e a vi deo ca ll ma nually , clic k on th e Manual Dial tab on the t op of the browser screen. 1. Choose the method of call type: • For H.32 3 calls : Enter the IP or DNS addr ess of th e far sit e in the Vi deo A text area . Fi[...]

Chapt e r 4 Using t he View Stati o n with a PC V iewS tat ion User Guid e 154 www .po lyc om.c om Note Some icons a nd ass ocia ted sc reens o nly a pply to ViewS tatio ns wit h optio nal confi gurat ions. The foll owing table lists ic ons com mon to all ViewS tation m odels . We b Interface Icon ViewS t ation Counterp art Admin Set up System Inf [...]

Chapt e r 4 Using t he View Stati o n with a PC © Poly com, I nc. 155 V iewS tat ion Us er G uide LAN & Intran et Setu p System Info > Admin Setup > LAN/H.323 > Lan & Intranet Data Conferen ce System Info > Admin Setup > Dat a Confere nce T ele phone & Audi o System Info > Admin Setup > Phone/Audio Video & Came[...]

Chapt e r 4 Using t he View Stati o n with a PC V iewS tat ion User Guid e 156 www .po lyc om.c om Software System Info > Admin Setup > Sof tware /Har dwar e > Software Hardware System Info > Admin Setup > Sof tware / Hard ware > Hardware Options System Info > Admin Setup > Sof tware / Hard ware > System O ptions Diagnos [...]

Chapt e r 4 Using t he View Stati o n with a PC © Poly com, I nc. 157 V iewS tat ion Us er G uide Network S t atisti cs System Info > Diagnostic s > Network Stat s Adva nced St atistic s System Info > Diagnostic s > Advance d St a t s Color Bar System Info > Diagnostic s > Color Bar Audio T one System Info > Diagnostic s > [...]

Chapt e r 4 Using t he View Stati o n with a PC V iewS tat ion User Guid e 158 www .po lyc om.c om Far E nd Loo p This feat ure is only ava ilable when perfor ming a Far End Loop in a call. Near End Loop System Info > Diagnostic s > Near End Loop Remote Control The Remote Control icon is a virtual remote control for the ViewS tation. Use the [...]

Chapt e r 4 Using t he View Stati o n with a PC © Poly com, I nc. 159 V iewS tat ion Us er G uide Send M essa ge From th e Syst em Diagno st ics Web pa ge, cl ick on t he Send Message icon to send a message to a View Station . The text me ssage ma y b e up to 1 00 charac ters in leng th. When the Send a Message Web p age appears , type in y our me[...]

Chapt e r 4 Using t he View Stati o n with a PC V iewS tat ion User Guid e 160 www .po lyc om.c om Audi o Qualit y System Info > Admin Setup > Vi deo Network > IMUX > Audio Quality BRI / DCP ViewS tations Only Dial ing S peeds System Info > Admin Setup > Vi deo Network > IMUX > Dialing Speed s or System Info > Admin Setup[...]

Chapt e r 4 Using t he View Stati o n with a PC © Poly com, I nc. 161 V iewS tat ion Us er G uide V .35 S etup System Info > Admin Setup > Vi deo Network > Advanced V .35 Setu p V iew S t ati ons w ith V .35 Onl y Advanc ed D ial ing System Info > Admin Setup > Vi deo Network > IMUX > Advanced Dialing DCP , ISDN, an d V .35 V [...]

Chapt e r 4 Using t he View Stati o n with a PC V iewS tat ion User Guid e 162 www .po lyc om.c om H.323 System Info > Admin Setup > LAN/H.323 > H.3 23 Global Manag ement Sys tem Setup System Info > Admin Setup > Global Management Globa l Addr ess Bo ok System Info > Admin Setup > Global Address > Global Address Serv er Syst[...]

Chapt e r 4 Using t he View Stati o n with a PC © Poly com, I nc. 163 V iewS tat ion Us er G uide Prefer ences System Info > Admin Setup > Global Address > Global Addres s > Pref erences Priv ate Num bers System Info > Admin Setup > Global Address > Global Addres s > Priva te NET Gateway Numbe r System Info > Admin Setup[...]

Chapt e r 4 Using t he View Stati o n with a PC V iewS tat ion User Guid e 164 www .po lyc om.c om Dial ing Ru les 2 System Info > Admin Setup > Global Address > Global Address > Dialing Rules 2 Info 1 System Info > Admin Setup > Global Management > Info 1 SNMP System Info > Admin Setup > LAN/H.323 > S NMP Hom e Click [...]

Chapt e r 4 Using t he View Stati o n with a PC © Poly com, I nc. 165 V iewS tat ion Us er G uide ViewStation Softw are Downgr ading Software ViewSt ations o perat ing on versio n 7.0+ softwar e ca n downgra de to softwa re ver sion 5.5. This may be done to allo w a Vi ewStati on with older so ftware with co mmunic ate to anot her Vi ewStation. Up[...]

Chapt e r 4 Using t he View Stati o n with a PC V iewS tat ion User Guid e 166 www .po lyc om.c om 3. On the site sending the software, select S ystem Info > Admin Setup > S of tware /Hardware > Sof tware Up da te to access the Software U p date screen. 4. Highligh t the Sta rt icon and pr ess the SELECT button on t he remote cont rol. 5. [...]

Chapt e r 4 Using t he View Stati o n with a PC © Poly com, I nc. 167 V iewS tat ion Us er G uide Figure 4-19. So f tware Up date Screen 4. Click on the SOFT UPDA TE but ton. The IP Addr ess d ialog box appears . 5. Enter the IP A ddress of the ViewS t ati on you want to updat e and an admini stra tor password, if one is required. Cli ck OK . A Sy[...]

Chapt e r 4 Using t he View Stati o n with a PC V iewS tat ion User Guid e 168 www .po lyc om.c om Figure 4-20. Sy stem Informati on Dialog Box 6. Click on th e CONTINUE bu tton to s tart the upda te process . During th e updat e, com plete th e followi ng: a. Print a nd read th e Read Me First fi le. b. Period icall y look at the p rogres s of the[...]

Chapt e r 4 Using t he View Stati o n with a PC © Poly com, I nc. 169 V iewS tat ion Us er G uide Installing Vis ual Conce rt PC is easy and c an be do ne in one of two ways: 1. Insert th e Visual Conc ert PC c ard into your PC or l aptop’s PCMCIA slot. T he PC a utomati call y load s the Visual Co ncer t PC so ftware. 2. Connect th e ViewS tati[...]

Chapt e r 4 Using t he View Stati o n with a PC V iewS tat ion User Guid e 170 www .po lyc om.c om[...]

© Poly com, I nc. 171 V iewS tat ion Us er G uide 5 System Information and Diagnostics This c hapter desc ribes the Vi ewStation Syst em I nformatio n and Diagno stic fun ctions. System Information The Syst em I nf orma tio n screen (shown i n Figur e 5-1) cont ain s key informat ion about t he View Stati on. Figure 5-1 . Syste m Informat ion Scre[...]

Chapter 5 System Info r mati on and Diagno sti cs V iewS tat ion User Guid e 172 www .po lyc om.c om The ISD N nu mbers a re set in S ystem Info > Admin Setup > Vide o Network > IMUX > Numbers for the ViewS t ation H.323 with Qu ad BRI o r A vaya DCP . OR For th e V iew S t ati on 128 : System Info > Admin Set up > Vi deo Network [...]

Chapter 5 System Info r mati on and Diagno sti cs © Poly com, I nc. 173 V iewS tat ion Us er G uide • Adva nced S tatistics. see page 1 73 • Call S tatus, see page 1 73 • Color B ar , see page 174 • Audio , see page 174 • Near En d Lo op, se e p age 174 • Far En d Loop (in H.320 ca ll only ), see pag e 174 • Reset Syst em, see page 1[...]

Chapter 5 System Info r mati on and Diagno sti cs V iewS tat ion User Guid e 174 www .po lyc om.c om Col o r Bar The C olo r Bar screen is u sed to test th e color se tting on th e televisio n monito r. Highlig ht the View Color Ba rs icon and pr ess t he SELECT button on the remote c ontro l. Color bars a ppear full sc reen. Use th e control s on [...]

Chapter 5 System Info r mati on and Diagno sti cs © Poly com, I nc. 175 V iewS tat ion Us er G uide Reset System To res et the syste m, enter the V iewSta tion s erial num ber and select the RES ET butt on. The Re set Syst em scr een cl ears ex isting system conf igura tions. Us e the reset system func tion to er ase you r system settin gs an d/or[...]

Chapter 5 System Info r mati on and Diagno sti cs V iewS tat ion User Guid e 176 www .po lyc om.c om[...]

© Poly com, I nc. 177 V iewS tat ion Us er G uide 6 T roubleshooting General Pro blems Symptom Cause Soluti on Slow blinking green light appears on the front of the ViewS tation. The syst em is sle eping. System is in sleep mo de. This is normal. The system wakes up on any action from the remote control or on an incoming ca ll. Amber light appears[...]

Chapt e r 6 T rouble sh ooti ng V iewS tat ion User Guid e 178 www .po lyc om.c om Audio Symptom Cause Soluti on Not enough v olume during a call. V olum e set too low on the ViewS t ation. T urn up the ViewS t ation volume using the r emote control. V olum e set too low on the monitor . Turn up t he volume on your monitor or external amplifier . M[...]

Chapt e r 6 T rouble sh ooti ng © Poly com, I nc. 179 V iewS tat ion Us er G uide An echo is heard at the near sit e when spe aking. Far site m icrophone pod is too close to the audio speaker . At the far site , mak e sure the microphon e pod is placed away from the au dio speaker . The far site audio volume may be too loud. Turn down the audio vo[...]

Chapt e r 6 T rouble sh ooti ng V iewS tat ion User Guid e 180 www .po lyc om.c om Vid eo Sympto m Cause Solution The monit or is blank. The ViewS tation goes to sleep mode after four minutes of inactivity . Pick up the remote control to wake up the ViewS t ation Picture s low or jerky . Only one 64 Kpbs channel is connecting in your call. Check th[...]

Chapt e r 6 T rouble sh ooti ng © Poly com, I nc. 181 V iewS tat ion Us er G uide Camera voice trac king does not work properly . Camera tracking was t urned off by near or far site. Camera tracking is turned of f when the near or far site moves your camera. Pres s the AU TO button to restore tracking. The far site is speak ing. The camera stops t[...]

Chapt e r 6 T rouble sh ooti ng V iewS tat ion User Guid e 182 www .po lyc om.c om Network and Communications Symptom Cause Soluti on ISDN: Error Message when dialing a video call. ISDN erro r code rec eived from the ISDN line. See “ISDN Informat ion” o n page 203. ISDN: When placing a call, progress icons do not turn green. Call Progress icons[...]

Chapt e r 6 T rouble sh ooti ng © Poly com, I nc. 183 V iewS tat ion Us er G uide ISDN Line errors when using SPID configuration For ViewS tation with BRI or DCP: Go to the Numbers screen (System Info > Admin Set up > Vi de o Network > Numbers ) and check the ISDN numbers are entered correctly . For ViewS tation 128: Go to the IS DN V i d[...]

Chapt e r 6 T rouble sh ooti ng V iewS tat ion User Guid e 184 www .po lyc om.c om IMUX Symptom Cause Soluti on Cannot dial remot e system in BONDIN G 384 Kb p s ca l l s. Call progress circle s only displays blue or yellow . S tart by calling the far-site at 1x64 or 2x64 Kpbs. This verifies if the primary number is correct. If these calls com plet[...]

Chapt e r 6 T rouble sh ooti ng © Poly com, I nc. 185 V iewS tat ion Us er G uide LAN/Intranet Sympto m Cause Solutio n Cannot access ViewS tation W eb interface from the PC Web browser . ViewS tation DHCP is set to CLIENT and no DHCP server is available. Change your IP address to static. Contact your network administrator . Ethernet LAN c able is[...]

Chapt e r 6 T rouble sh ooti ng V iewS tat ion User Guid e 186 www .po lyc om.c om Presentations Sympto m Cause Solutio n Web browser does not allow display of PowerPoint presentations from the PC to the V iewS t ation. Wrong v ersion of W e b browser . Presenting PowerPoint slides works with Microsoft Internet Explorer version 3.02 or higher on Wi[...]

Chapt e r 6 T rouble sh ooti ng © Poly com, I nc. 187 V iewS tat ion Us er G uide Sympto m Cause Solutio n Cannot view presentation or snapshot s from the web. Security level set to “High” on Web browser . Lower the secu rity level on the Web browser to “ Medium” or “None. ” Wrong version of web browser . F or viewing snapshots or slid[...]

Chapt e r 6 T rouble sh ooti ng V iewS tat ion User Guid e 188 www .po lyc om.c om System Control Sympto m Cause Solutio n System do es not respond to t he hand-held remote control. No b a tt er i e s in th e rem o te co n t ro l . The green light at the front of t he ViewS tation should blink with eac h button pressed on the remote control. Batter[...]

© 2001 Polycom Inc. 189 ViewStation User G uide A Networ k Address T ran slati on Networ k Add ress Translatio n (NA T) lets hom e office or small networ k envir onmen ts use in terna l IP addr esse s for the devic es within the net work, whi le us ing one externa l IP addr ess to comm unica te with the outsi de world ( Wide Ar ea Netwo rk). Howe [...]

Appe ndi x A Netwo rk Ad dres s T ransla tio n V iewS tat ion User Guid e 190 www .po lyc om.c om 4. Enter the NA T’s exte rnal IP a ddress in to the NA T out side (W AN) address fiel d. Write down the Fixed TC P and UDP port n umbers d isplay ed on this sc reen . These n umber s typ ically ar e the f ollowi ng defa ult numbers : TCP: 3230 to 323[...]

© 2001 Polycom Inc. 191 ViewStation User G uide B Video and Audio Input and Output Levels Video Levels This infor mation app lies to all Poly com vid eocon ferencin g p roducts. Video Output Levels Compos ite an d S-video outputs: • 75 ohm output t ypical • NTSC or P A L vid eo standard wavefor m • 1.0 Vp p typica l per NTSC/ P A L standard [...]

Appendi x B Video an d Aud io Inp ut and Output Lev els V iewS tat ion User Guid e 192 www .po lyc om.c om Audi o I np ut Leve l s RCA aud io inp ut connec tors • 10 K o hm min imum inpu t impe dance • 1.0 Vp p full scale i nput ex pecte d • All audi o inpu ts are AC c oupled[...]

© Poly com, I nc. 193 V iewS tat ion Us er G uide C V .35 T echnical Information General V .35 Informat ion The Vi ewStation i s desig ned to b e com patible wi th test ed netwo rk equip ment wit hout any modific ation from the u ser. If y our n etwork equip ment va ries fr om conv ention al V.3 5 vid eo imp lementa tions , you can adjus t the op [...]

Appe ndi x C V .35 T ech ni ca l Informatio n V iewS tat ion User Guid e 194 www .po lyc om.c om State Machin e The V.35 State Machi ne descr ibes ho w the V. 35 inte rface sign als handshak e with the netw ork in terface equip ment du ring call establi shment . Dial Out State Machin e State Vi e w Stat i o n Si gna ls Networ k Equipment Signals 1 [...]

Appe ndi x C V .35 T ech ni ca l Informatio n © Poly com, I nc. 195 V iewS tat ion Us er G uide Note 1: DSR is used as a ri ng-in i ndicate if DS R is s et to ANSWER in the V .35 Advance d Confi gurat ion scr een. Note 2: RTS doe s no t ac t as show n bu t ac t as a resy nc -pul se if Security /Crypto-Resync is set to ON. Note 3: DTR do es not act[...]

Appe ndi x C V .35 T ech ni ca l Informatio n V iewS tat ion User Guid e 196 www .po lyc om.c om Note 1: DSR is used as a ri ng-in i ndicate if DS R is s et to ANSWER in the V .35 Advance d Confi gurat ion scr een. Note 2: RTS doe s no t ac t as show n bu t ac t as a resy nc -pul se if Security /Crypto-Resync is set to ON. Note 3: DTR does not act [...]

Appe ndi x C V .35 T ech ni ca l Informatio n © Poly com, I nc. 197 V iewS tat ion Us er G uide Nond iale d Us er-I nitiate d Ca ll S tate Machi ne Note 1: DSR i s not use d as a ring -in indi cator if DS R is set to ANSWER in t he V .3 5 Advanced Config uratio n screen . Note 2: RTS does not ac t as sho wn b ut acts as a resync -pul se if Securit[...]

Appe ndi x C V .35 T ech ni ca l Informatio n V iewS tat ion User Guid e 198 www .po lyc om.c om Nond ialed Network-In itiated C all State Ma chine Note 1: DSR is used as a ring-i n indicato r if DSR is se t to ANSW ER in the V .35 Advance d Configurat ion sc reen. Note 2: RTS does not ac t as sho wn b ut acts as a resync -pul se if Security /Crypt[...]

Appe ndi x C V .35 T ech ni ca l Informatio n © Poly com, I nc. 199 V iewS tat ion Us er G uide Cr y p to R es yn c If a cry ptogr aphic enc oder/de coder is con nected between the ViewSt ation and the net work, it may requir e a r esynchron izati on sign al from th e Vie wStat ion. Thi s is a signa l indi catin g that th e ViewStati on has lost v[...]

Appe ndi x C V .35 T ech ni ca l Informatio n V iewS tat ion User Guid e 200 www .po lyc om.c om V .35 Cabling Diagram and Schematic Figure C-1. V .35 Y Ca ble Pin out[...]

Appe ndi x C V .35 T ech ni ca l Informatio n © Poly com, I nc. 201 V iewS tat ion Us er G uide Figure C-2. Vi ewS tat ion V .35 Cable Di agram J2 DB 25 Ma le J3 V .35 Male J1 DB 25 Ma le 3’ +/- 1” 5’ +/- 1”[...]

Appe ndi x C V .35 T ech ni ca l Informatio n V iewS tat ion User Guid e 202 www .po lyc om.c om[...]

© Poly com, I nc. 203 V iewS tat ion Us er G uide D ISDN Information If you are not con nected to an inter nal phone s ystem ofte n, called a PBX, you n eed to conn ect th e ISDN c ables fr om yo ur ViewS tatio n IMUX m odule to th e NT -1 device. An NT -1 device is u sed with t he North Amer ic an I SDN U interfac e. The lig hts on the IMUX indi [...]

Appe ndi x D ISDN Info rm ati on V iewS tat ion User Guid e 204 www .po lyc om.c om On a Moto rola NT1D, you should s ee the following status ligh ts when your ISDN lin es are p roperly connec ted. The dip sw itches s hould be set as fol lows: On an Alpha T eleco m (A T1) U T620F , you should s ee the follow ing status l ights when your ISDN li nes[...]

Appe ndi x D ISDN Info rm ati on © Poly com, I nc. 205 V iewS tat ion Us er G uide ISDN Switches Dependi ng on the type of ISDN lines y ou are us ing, you r se rvice provid er may a ssign z ero, one, or two SPIDs per line. ISDN Errors The foll owing table descr ibes ISD N s tandard caus e values that indic ate IS DN call s tatus. Althou gh the c a[...]

Appe ndi x D ISDN Info rm ati on V iewS tat ion User Guid e 206 www .po lyc om.c om 18 No user responding The destina tion does not re spond to the call so the c onnection cannot be completed. 19 No answ er from user (user aler t ed) The destinat ion fails to complete t he connection within the pr escribed time after responding to the connection re[...]

Appe ndi x D ISDN Info rm ati on © Poly com, I nc. 207 V iewS tat ion Us er G uide 42 Switching equipment congestion The network switching equipment is temporarily ov er loaded and the destinat ion cannot be reac hed. 43 Access infor ma tion discarded The req uested acc ess infor ma tion cannot be provided by t he netw or k. 44 Requested circuit/c[...]

Appe ndi x D ISDN Info rm ati on V iewS tat ion User Guid e 208 www .po lyc om.c om 82 Identified channel does not e xist The receiving equipment is requested t o use a channel that is not activated on the interface for calls . 83 A suspended call e xists but this ca ll identity does not The network rec eiv ed a call res ume request. The call resum[...]

Appe ndi x D ISDN Info rm ati on © Poly com, I nc. 209 V iewS tat ion Us er G uide 98 Message incompatible w ith call state or me ssag e ty pe none xistent The remote equipm ent receiv ed an invali d message, and no standard cause applies. Cause 98 is usually due to a D-channel er ror . If this er ror occurs systema tically , repor t it to your IS[...]

Appe ndi x D ISDN Info rm ati on V iewS tat ion User Guid e 210 www .po lyc om.c om[...]

© Poly com, I nc. 211 V iewS tat ion Us er G uide E Optional Equipment Configuration StreamStation Configuration Follow the con fig urati on ins tr uct io ns in this secti on onl y if you are plann ing on usin g the St reamSt ation w ith your P olycom ViewS tation vide oconfere ncing s ystem . 1. Connect on e end o f the s upplie d Audio/Video cab[...]

Chap ter E Optio nal Eq uipme nt Confi guration V iewS tat ion User Guid e 212 www .po lyc om.c om 4. Enter the Sit e Nam e of the S treamS tation in th e Data Con fer en ce field (Center text fi eld). 5. Re- st ar t t he V i ewS tat ion . You ha ve now compl eted th e ins tallation proc ess. To verify that t he Vie wStatio n is pr operly working w[...]

Chapter E Optio nal Equi pment C onfigur ation © Poly com, I nc. 213 V iewS tat ion Us er G uide Using a ShowStation IP The S howSta tion IP wo rks bes t with two ViewSta tions , two ShowS tations wi th LAN cards, and an R J-45 cable . Follo w these steps to co nnect a nd us e this co nfigurati on: 1. Use the pr ovid ed blu e-tipped RJ-4 5 cable t[...]

Chap ter E Optio nal Eq uipme nt Confi guration V iewS tat ion User Guid e 214 www .po lyc om.c om[...]

© Poly com, I nc. 215 V iewS tat ion Us er G uide Glossar y ABC Annex D The sec ond fram e rel ay standar d extensi on deal ing with th e com munic ation and signal ing b etween c ustom er-pre mise s equipm ent and frame-r elay-netwo rk equi pment f or the pur pose of query ing netwo rk status inform ation. A T T 4ES S A T &T’s large tol l t[...]

Glossa ry V iewS tat ion User Guid e 216 www .po lyc om.c om ARJ Admissio n Reject Messa ge. In an H.323 envir onment , the AR J is the mess age from the G atekeep er to an end point rejecti ng the end p oint’s request to con nect to ano ther end p oint. ARQ Admi ssion Re quest M essa ge. In a n H.323 env ironment , the ARQ is the me ssag e to th[...]

Glossa ry © Poly com, I nc. 217 V iewS tat ion Us er G uide BRI The ISDN Basic Rate Interface , or BRI, provi des t wo B chan nels and one 16 Kb ps D cha nnel (2B+ D) for a total of 144 Kbps (12 8K for Video). Bridge A devic e that passes packets b etween multi pl e net wor k segm ent s using the sa me com municati ons p rotocol . If a packet is d[...]

Glossa ry V iewS tat ion User Guid e 218 www .po lyc om.c om DEF Data Conf erencin g Enables people in di f fe rent lo cation s to work on th e same docum ent via n etwork ed compu t ers . Also refe rr ed to as col lab or ati ve computi ng. DCP Poly com p roducts equ ipped with an inte rface tha t allo ws dir ect con necti on to Lucent Defi nit y P[...]

Glossa ry © Poly com, I nc. 219 V iewS tat ion Us er G uide Digital or P roprie tary Devic e T ele phone e quipme nt des igned spe cifi cally for conne ction to a particu lar bra nd and mod el of PB X. DSL Digital S ubscri ber Line. Uses ex isting co pper tele phone l ines and co nnects to the pho ne company’s Central Office (CO). D SL tra nsfor[...]

Glossa ry V iewS tat ion User Guid e 220 www .po lyc om.c om Firewall A netwo rk node set up as a b oundary to prevent tra ffic from one segmen t from cros sing over in to anoth er . fp s Frames per s econd. A meas ure of quali ty of a vide o sig nal. NTS C TV standar d in Nor th Ame rica uses 30 fps. Europea n standards are 2 5 f p s . FTP File T [...]

Glossa ry © Poly com, I nc. 221 V iewS tat ion Us er G uide GHIJK Gatekee per An H.32 3 devic e that p rovides ad dres s trans lation , control acces s, and ban dwidth mana gement to the LAN. Gateway An H.32 3 enti ty that provide s real- time, two- way comm unica tion be tween di ssimilar (H.323 and H.320 ) end points oper ating acros s diss imil[...]

Glossa ry V iewS tat ion User Guid e 222 www .po lyc om.c om ISP Internet S ervice Pr ovide r . IMUX Inverse Mu ltiplexer . Equipment that com bines 64 Kbps cha nnels and pres ents them to the u ser's termina l equipme nt as if they were a single larger ba ndwidth channel . IP Internet Pr otoc ol. An IP add ress is a numbe r that i dentifies a[...]

Glossa ry © Poly com, I nc. 223 V iewS tat ion Us er G uide Broad band IS DN (2 M bps - 600 Mbps). I SDN usu ally con sists of 2 B channel s of 64 K bps, and o ne D ch annel of 1 6 Kbps on one RBI (basi c rate inte rfac e). The D channel is used for out-of-b and si gnaling that does n ot interf ere with th e flow of i nformatio n goin g thr ough t[...]

Glossa ry V iewS tat ion User Guid e 224 www .po lyc om.c om LMN LAN Local A rea Ne twork. A commu nicat ions netwo rk that s erves us ers w ithin a confine d geog raphica l are a. It is made up of s ervers , works tations, a net work ope ratin g system , and a comm unica tions link. MCU Multi-Poi nt Confe rencing Unit or M ulti Contr ol Unit. H ar[...]

Glossa ry © Poly com, I nc. 225 V iewS tat ion Us er G uide OPQ PTZ Pan/T ilt/Zoo m. Pan – rotating c amera to t he left or right. T ilt – rotating camer a up o r down . Zoom – maki ng ima ge lar ger (te lephot o) or sma ller ( wide an gle) . POTS or PST N Plain O ld T elepho ne Ser vice o r Pub lic Swi tched T elep hone Net work. The bas ic[...]

Glossa ry V iewS tat ion User Guid e 226 www .po lyc om.c om RST RJ-9 F our-condu ct or teleph ony jack , com monly use d for tele pho ne hand sets. Polyc om uses RJ-9 c onnector s for a ll of th e Extens ion micr oph one co nne cti ons . RJ-1 1 A six-con ductor mo dular jack that is typicall y wired with four con ductors (four w ires). Polycom use[...]

Glossa ry © Poly com, I nc. 227 V iewS tat ion Us er G uide UVW UI or Us er Int erf ac e See GUI . V .35 An ITU standar d for hig h-speed sync hronous data exchang e. In the U.S., V .35 i s the inte rface s tandard used by mo st router s and DS Us that connec t to T - 1 carrier s. W AN Wide Area Netw ork. Busines s with multi ple LANs geograp hica[...]

Glossa ry V iewS tat ion User Guid e 228 www .po lyc om.c om XYZ Zulu Time Also k nown as Greenw ich m ean tim e. Now call ed Coo rdi na ted U nive rsal T ime (U TC. )[...]

© Poly com, I nc. 229 V iewS tat ion Us er G uide A About W indows Net Meetin g ..... ........... 148 Accep t incomi ng calls ....... ............. ..... 190 Access ing an d Using Cl osed C aption 146 Acous tic Plus 7 16 . ............ ............. ..... 90 Acquire chair .. ............. ............. ........... 121 Add/ Change Entry ...........[...]

V iewS tat ion User Guid e 230 www .po lyc om.c om Country ........ ............. ............ .......... 35, 36 Country Code ................. ...... ....... ... 45, 88 Creating a multi -point a ddress book entry .......... ............. ............. ........ 111 Creston ........ ............. ............ ............. .. 9 2 Crypto .......... .[...]

Index © Poly com, I nc. 231 V iewS tat ion Us er G uide H.263 ....... ............. ............ ............. ..... 1 9 H.323 ....... ............. ............ ............. ..... 1 49 H.323 na me when call ing thi s sys tem .. 68 H.323 Setup ... ............. ............. ..... 66, 6 7 H.331 broa dcast mo de ............. ........... 1 8 Hardw[...]

V iewS tat ion User Guid e 232 www .po lyc om.c om NT DMS-100 NI-1 ..... ............ ............. .. 205 NT-1 5, ........ ............. ............ ............. .. 2 03 NT-1, status indicato r informati on, ...... 203 Number . ....... ...... ....... ...... ...... ....... ...... .. 88 Number A .... ............. ............ ............. .. 45 [...]

Index © Poly com, I nc. 233 V iewS tat ion Us er G uide Service Profi le Identi fie r .... ....... ...... ..... 4 1 Show A ddresses in Addres s Book . ..... 79 ShowSt ation IP ........... ...... ...... 88, 131, 2 13 Siemens EWS D NI-1 .. ............. ........... 2 05 Siemens EWS D NI-2 .. ............. ........... 2 05 SLIDES bu tton ............[...]

V iewS tat ion User Guid e 234 www .po lyc om.c om Video Inp ut Lev els .... ............ ............. .. 191 Video Netw ork .......... ............ ...... 20, 2 1, 39 Video Num bers .. ............. ............. ........ 171 Video O utput Le vels . ............ ............. .. 1 91 Video Ph one ............. ............ ............. .. 100 Vi[...]