Polycom VVX 500 manual

Polycom, Inc. 1 USER’S GUIDE Polycom ® VV X ® 500 and 6 00 Business Media Phones and Polycom ® VVX ® Camera Software 5.0.0 | August 2013 | 1725 - 44635 -001 Rev D[...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 2 Copyright ©2013, Polycom, Inc. All rights reserved. No part of this document may be repro duced, translated into another language or format, or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the ex[...]

Polycom, Inc. 3 Contents A bout This Guide ...................................................................................................... 7 Who Should Read th is Guide? ........................................................................................................ 7 Conventions Used in th is Guide ..................................[...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 4 Rejecting Incom ing Calls ................................................................................................................ 42 Forwarding Incom ing Calls to Another P erson ................................ ......................[...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 5 Calling Using the H.3 23 Protocol .................................................................................................. 89 Tips for Video Calls ......................................................................................[...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 6 Using Power-Saving Mode ........................................................................................................... 129 Changing Your Off ice Hours ...............................................................................[...]

Polycom, Inc. 7 About This Guide This VVX 500 and VVX 600 busi ness m edia phones and VVX cam era user guide uses a number of conventions that help you to understand inform ation a nd perform task s. Who Should Read this G uide? This guide contains overview inform ation for people who are just s tarting to learn about the ir V VX 500 or VVX 600 pho[...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 8  Swipe This action m oves a list of items up, do wn, left, or right. W hen you want to scroll quick ly, swipe your finger across the screen, either up, do wn, left, or right. T o stop your screen f rom scrolling, press your finger anywhere [...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 9 Icons Used in this Guide Name Icon Description Note The Note icon highlights information of interest or important information needed to be successful in accomplishing a procedure or to understand a concept. Administrator Tip The Administrator [...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 10 Convention Description Blue Text Used for cross references to other sections within this document and for hyperlinks to external sites and documents. Courier Used for code fragments and parameter names. What’s in This Guide This guide is or[...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 11  Polycom VVX 500 a nd VVX 600 Business Media Phones and P olycom VVX Camera Qu ick User Guide T his guide is a quick reference on how to use the p hone’s most basic f eatures, including how to use video and the VVX C amera. It also brief[...]

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Polycom, Inc. 13 Getting Started 1: Before you use your phone, tak e a few mom ents to become familiar with its f eatures and user i nterface. This chapter details your phone’s com ponents, the screen la yout of your phone, and ho w to use you r phone’s touchscreen. T his chapter also includes ho w to clean the touchscr een and configure your p[...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 14 The following list describes the im portant phone features on the VVX 500 and V VX 600:  Reversible tab Secures the handset in the cradl e when your phone st and is positioned at a high angle. To secure the h andset, rem ove the tab, rever[...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 15  From Hom e view, press to displa y either Lines, Ca lls, or Active Call view.  To switch between Lines vie w and either Calls or Acti ve Call vie w, swipe the screen to the right or left. Troubleshooting: Why Can’t I Access a Certain[...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 16 To display additiona l Home view icons, d isplayed next, press and ho ld the Page Indicator. Press and hold the Page Indicator ag ain to view fewer icons. Figure 7: Additional Home View Icons User Tip: Displaying Additional Home View Icons In[...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 17 Figure 8: Additional Lines and Favorites from Home View Lines View Lines view, displa yed next, is your phone’s default disp lay. To displa y Lines view, press from Hom e view. Lines view displa y s your phone lines, your favorites, and sof[...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 18 Figure 10: Active and Held Calls Troubleshooting: Why Can’t I Access the Idle Browser? If your phone has calls, you can not access the Idle Browser. To access the M ain Browser, tap Applications from Home view. For information about the Idl[...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 19 Figure 12: Calls View Scroll to see all your calls. If y our phone has m ultiple lines, calls displa y under the associated line . Call color indicates status:  Dark Green Active call.  Dark Blue Incom ing and held calls.  Bright Gre[...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 20 Icon Description Icon Description Held call Shared line Incoming call in Lines view Shared line with a held call Incoming call in Call view Call forwarding is enabled Active conference Tap to access recent calls USB flash drive attached Tap t[...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 21 Task Action Switch phone views If you are in an active call, press to switch between Home view, Lines view and Calls view. If you are not in an active call press to switch between Home view and Lines view. If you are in Home view and press , [...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 22 Table 3: Mode and Encoding Options Options Available When You Tap Mode Options Available When You Tap Encoding or Abc (to capitalize the first letter only, and use lower case for the remaining letters) Abc ABC (to enter upper case only) ABC A[...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 23 Figure 14: Status Bar To use the onscre en keyboard: 1 Open the onscr een keyboard by tapping in the phone’s status bar. 2 To enter inform ation in a specific way — f or example, in upper case only and using the A SCII format — tap and [...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 24 Use the tips in the fol lowing tab le to enter inform ation using the onscr een keyboard. Table 4: Using the Onscreen Keyboard to Enter Information Task Action Select an Encoding option (title case, upper case, lower case, numbers-only, ASCII[...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 25 Data Type Action Enter a character Press a dialpad key repeatedly to view the character options and stop to select . When the character you want to enter displays in the field, wait one second, and enter the nex t character . Enter a number P[...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 26 Note : What Ha ppens if I Wipe the Touchscreen, But It’s Still Dirty? Dampen a soft, lint-free cloth with an isopropyl alcohol and water solution of 50:50, and then wipe the screen with the cloth. Always use the dampened cloth to apply the [...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 27 Before you begin usin g the W eb Configuration Uti lity, you need to k now the IP address of your phone and the user pass word to log in to the utilit y. To find your phone’s IP a ddress: » From Hom e view, Select Settings > Status >[...]

Polycom, Inc. 28 Using Basic Features 2: Now that you are familiar with your phone’s user interface , you are rea dy to perform basic phone tasks that you can use on a daily basis. This chapter explains ho w to hand le multiple calls at on e time, how to manipulate incom ing and active calls, an d how to acc ess directories and lists so you can p[...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 29 Troubleshooting: Why Doesn’t the Speakerphone Work? If your speakerphone doesn’t w ork, your system administrator may have disabled it. You must handle calls using the handset or a headset. If your system administrator disables the speake[...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 30 Figure 16 : Inc oming call from Home view: Figure 17 : Inc oming call from Calls view: To answer the call, pick up the handset, pres s , or press . Or, from Calls view, tap Answ er to use the speakerphone. Note : Setting Up a Visual Incoming [...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 31 Figure 18 : Inc oming Call Window If you don’t answer th e call within 10 seconds, th e Incom ing Call window disappears , and either Home or Calls view displa y s, as displa yed next. Figure 19 : Inc oming call from Home view: Figure 20 : [...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 32 For more inf ormation about shared lines, inc luding what you can and can not do with shared lines, see W orking with Shared Lines . Answ ering Calls Automatically You can set up your phone to auto-ans wer calls, so you do no t ha ve to push [...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 33 Figure 21 : Lines View W hen you tap a phon e line that does n ot have an activ e call, the mos t recent call on that line becom es active, even if you are already in an active cal l on a different line . If you are already in a n active call[...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 34 Placing Calls You can place a call us ing the handset, s peakerphone, or heads et. You can dial th e number first, and then choose the m ethod — by pick ing up the handset, pressing , or pressing — or c hoose the method first, and then di[...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 35 User Tip: Choosing URLs or Numbers Mode from the Dialer To enter a URL in the Dialer, tap URL . To exit URL mode and enter numbers, tap Number . W hen you access the Dialer, an active call is held. To call from the Dial er:  Enter the num [...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 36 To call from your Directory: 1 Access your director y by doing on of the following:  From Hom e view, tap Directories , and tap Contact Director y  From Hom e view, tap New Call , and tap Director y . 2 From your Director y, tap the con[...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 37 analog and USB h eadset are connected, t he USB he adset is use d. W hen two USB headsets ar e connected, the headset you connected firs t is used. W hen you use a headset, you can set up your phone so tha t all calls use your headset. To ena[...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 38 2 Press . 3 To activate Headset Memor y Mode, press twice. T he Headset ke y flash es to indicate that the phone is in Headset M emory Mode. Now, whenever you answer a call, the cal l connects to your headset autom atically. W hen you switch [...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 39 The Bluetooth icon displays in the status bar. You m ay have to wait sev eral seconds f or the icon to display. W hen the icon displa y s, you can pair an d connect your Bluetooth headset. Pairing and Co nnecting Blueto oth Head sets Before y[...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 40  If your headset is listed , but is just paired and not connected (that is, it has next to it), go to step 5 to connect it.  If your headset is n ot listed, f ind the headset by tappin g Scan . M ake sure your headset is in discovery mo[...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 41 5 Tap the headset you want to connect, and tap Connec t . A Connecting device m essage displays. After your headset co nnects, a Hea dset attached m essa ge displa ys, and your headset m odel displays next to the Bluetooth/Headset icon, the i[...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 42 To disconnect your head set:  From Hom e view, tap Settings > Basic > Bluetooth Sett ings > M anage BT Headsets . Fr om the Manage BT Headsets screen, tap your headset, and t ap Disconnect. Your headset rem ains paired to your pho[...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 43 Forw arding Incoming Calls to Another Pers on W hile you r phone rings, you can forward the ca ll to another pers on. To forward an incoming call to another person: 1 W hile you r phone rings, ta p Forw ard . 2 From the Call For warding scree[...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 44 To hold a call:  From Active Call, Lines, or Calls view, tap Hold . If you’re in Calls view, be sure to highlight the call first. To resume a held cal l: Do one of the followin g:  From Lines view, tap Resume . If there is m ore than [...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 45 User Tip: Accessing Your Directories and Favorites When You Blind Transfer a Call Instead of entering or selecting a number from the Dialer, you can select a directory entry o r a favorite to transfer the call to.  To transfer to a directo[...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 46 2 From Active Call, Lines, or Calls view, tap Confrnc . T he active call is held. 3 Using the Dialer, ca ll the second person. 4 W hen the second person answers, tap Co nfrnc to j oin everyone in a conference. The Active: Conference screen di[...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 47 Splitting Confer ence Calls into Two Held Calls W hen y ou split a conf erence, you end the conferenc e and place the other t wo people on hold . You can split an active or he ld conference call. To split a conferenc e call:  From Active C[...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 48  Tap Far M ute to mute the participant . The m uted participant can hear ever yone, but no one can hear the muted part icipant.  Tap Hold to hold the participant. The held partici pant cannot hear an yone, and no one can he ar the held [...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 49 To forward all calls to an other person: 1 From Hom e view, tap Forward . ( You can also tap S ettings from Home view, and tap Fe atures > Forward , or if your phone is idle, tap Forward f rom Lines view.) 2 W hen you r phone is s et up wi[...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 50 Note : Rejec ting Calls and Shared Lines You cannot reject calls on shared lines. You can only silence them. For more information, s ee W or king with Shared Lines . To send incoming call s from a contact to your voic email system: 1. Tap Dir[...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 51  The DND icon in Hom e view, , changes to , as displayed nex t. Note : Do Not Disturb and Shared Lines Enabling Do Not Disturb on shared lines disables ringing only. You still see a visual notification of the call and have the option to an[...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 52 Using Do Not Di sturb w ith Multiple Lines By default, the Do Not Disturb feature app lies to all lines on your phone. However, your system administrator can set up your phone so that you can e nable the feature on a per- line basis. To enabl[...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 53  A flashing Message W aiting Indicator, located at the top -right of your phone.  An audible alert ( if your phone is on- hook). Note : Tempo rarily Removing Message Indicators To temporarily remove message indicators, tap , and tap Mes[...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 54 Icons displa y next to a call to indicate the call t ype:  Placed calls displa y .  Received calls displa y .  Missed calls displa y . To view your Recent Calls list:  From Hom e view, tap New Call , and tap Recent . You can also [...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 55 To customiz e the list:  From your Recent Cal ls list, displayed next, tap to sort and order calls, and tap to filter calls for specific lines. W hen y ou sort calls b y the time of the call, you can ord er calls in ascending (o ldest call[...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 56 Working w it h Your Cont act Directory You can store a large number of contacts in your p ho ne’s local Contact D irectory displa yed next. Contact your administrator for the exact num ber. Figure 27: Local Contact Directory From your local[...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 57 To search for a con tact: 1 From your Contact Director y, tap Search . 2 From the Search scr een, enter s earch criteria and tap Search . If you’re using the onscreen ke y board, tap before you tap Search. A list of search results is displa[...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 58  Tap Job T itle , and enter the contact ’s job title, such as Man ager.  Tap Email , and ent er the contact’s em ail address.  Tap Favorite Ind ex , and enter a fav orite index num ber. The num ber can be any unused value, up to [...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 59 To delete a contact: 1 From your Contact Director y, tap the contact you want to delete. 2 From the contact’s inform ation screen, tap . A confirm ation mess age displays, confirm ing that you want to delete the contact. Tap Yes or No . Wor[...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 60 To add a contact to your local Contact Directo ry: 1. From the Corporate Direc tory, search for the contact you want to add to your Contact Director y. 2. From the search resu lts, tap the contact’s record, a nd tap View . 3. From the conta[...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 61 Updating a Contact’s Ringtone You can select unique r ingtones for the var ious contacts in your Contact Director y. This helps you quick ly identify callers as your phone rings. To select a ringt one for a contact: 1. From your Contact D i[...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 62 Managing Fav orites Favorites are the c ontacts in your Contact D irector y that y ou call m ost often. To m ake a contact a favorite, assign the contact a f avorite index num ber f rom the Contact Director y. Contacts that have a f avorite i[...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 63 The following figure displays your favorites in Lines view. Fav orites disp lay under the phone line s. Figure 30: Favorites in Lines View Favorites also displa y from Home view, as displa yed next. Figure 31: Favorites in Home View Favorites[...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 64 The contact now has a green star nex t to their name when you view the contact from the Contact Directory or the Rece nt Calls list. Power Tip: Manually Assigning a Favorite Index Number When You Make a Favorite After you tap Add to Favorites[...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 65 Table 6: Icons and Status Indicators for Shared Lines Shared Line Status Icon and Status Indicator Status Indicator Idle (No indicator) Active call Solid green Held call Flashing red Note : Unsuppo rted Features on Shared Lines Call Forwardin[...]

Polycom, Inc. 66 Using Video and the Poly com VVX 3: Camera Your administrator can enable your phone — without an y optional equipm ent — to rec eive video during calls. W hen you receive video, you see the other pers on’s video, but because your phone cannot s end video, the person on the other end of the ca ll cannot t o see you. If you att[...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 67 Note : How Can I Stop Video? W hen you are in a call with a person that has a video-enabled phone, you cannot start and stop the video. If your phone is video-enabled, it always displays video fro m another video-enabled phone. Note : Video f[...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 68 If the far side stops se nding video, a ‘no video’ icon displays on your phone, as dis played next. If the f ar side is unable to send video, for example, if the far sid e is video- enab led, but doesn’t have a cam era attached to their[...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 69 Figure 36: Full Screen Video To view full-screen video: Do one of the followin g:  From Active Call or Ca lls view, tap , as disp layed next. You can also tap the video area t o view video on the full screen.  From Active Call or Ca lls[...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 70 User Tip: Can I Automatically View All Video Cal ls in Full-Screen Mode? You can set up your phone to automatically display all video calls in full-screen mode. For more information, see Viewing All Video Calls on the Full Screen . Handling a[...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 71 Note: Is it Possible to View All Video Participants? Viewing all video participants requires the use of a Polycom Video Conferenc e Bridge. For more information, contact your Polycom reseller. W hen y our system administrator enables the conf[...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 72 Displaying Video in N ormal, Full, and Cropped Modes You can choose to disp lay all video calls as eith er norm al, full, or cropp ed im ages:  Normal T he video image displays with c orrect proportions. If necessary, black bars appear on [...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 73 3 Tap Save . Setting the Call Rate for Video Calls You can set the m aximum call rate for al l video calls. T he maximum call rate specifies the m aximum bandwidth a video ca ll can use. Troubleshooting: Why Can’t I Select the Call Rate I W[...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 74 Getting Started Before you attach your VVX Cam era, it is a good idea to perform a couple preliminary of steps to confirm your camera can work with your phone. Yo u can also f amiliarize yourself with the camera’s vari ous LED indicators an[...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 75 LED State Phone State Flashes amber and green Camera firmware is updating Flashes green Incoming video call Green Video call is connected Amber One of the following:  Incoming call (no video or audio-only)  Outgoing call  Audio call [...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 76 Message What to Do VVX Camera removed. Indicates that you have detached your camera from your phone. VVX Camera is not connected Indicates that a VVX Camera is not attached to your phone, but you are accessing a feature or function that requi[...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 77 you are talking with c annot see you. The following sect ions show you how to cus tomize video, as well as update video settings. Note : How Can I Stop Far-Side Video? You can’t start and stop far -side video. If your phone is set up to rec[...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 78 The following figure s hows the Video soft k eys. Tap B ack to see the call sof t keys again (Hold, En d Call, Transfer, and Conf rnc). Figure 45: Call Window with Video Soft Key s Stopping th e Transmissio n of Your Video During a video call[...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 79 Figure 47: Call Window with No Video Note : Wh y Do I See a Different ‘No - Video’ Icon? Depending on the phone or system that has stopped sending video, you may see a different icon than the one shown above. To start or stop your video d[...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 80 Figure 48: If you want the video c all to display in a larger area, you can displa y the far side on the full screen, as displayed next. T he PIP still displa ys in the corner, but the soft k eys are hidden. Call details displa y at the botto[...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 81 Swapping Video You can switch the l ocations of your video and the far -side video, as d isplayed nex t. If you do this, your video (the PIP) disp lays in the cal l window, and the f ar-end video, pre viously displayed in the cal l window, di[...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 82 W hen two or more calls are video calls, on ly the active call displa y s video. All other video calls sho w a paused gra y scale im age of the far side tak en just before the call was held , as displa yed next . W hen you resum e a held vide[...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 83 Note: Is it Possible to View All Video Participants? Viewing all video participants requires the use of a Polycom Video Conferenc e Bridge. For more information, contact your Polycom reseller. W hen y our system administrator enables the conf[...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 84 Stopping th e Transmissio n of Your Video for All Calls You can stop your p hone from automatically transmitting your video at the start of all calls. Caution: Does Stopping Video Create an Audio-Onl y Call? Stopping video doesn’t create an[...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 85 Changin g How You Vie w A ll Video Calls You can set up your phone so that it handles al l video calls in specific ways. You c an choose to do the following:  Display all incom ing video calls on the f ull screen  Change the wa y Non-PI[...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 86  Normal T he video image displays with cor rect proportions. If necessary, black bars appear on the top, bottom , or sides of the area to m aintain the correct aspect rat io.  Full If the received video im age is not the same aspec t ra[...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 87  Enable the PIP to d isplay next to ful l-screen video ( ‘side - by - side mode’), as disp layed next.  Enable the PIP to d isplay over full- s creen video (‘PIP mode’), as displayed next. To change th e way the PIP displ ays: 1[...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 88 Note : How Do I Display Full-Screen Video Without the Black Bars? If you select PIP , as well as update the way full-screen video displays (by choosing Full or Crop mode), the full-screen video displays on the entire screen without the black [...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 89 Note : Audio-Only Calls and H.323 Placing audio-only calls applies to SIP calls only. This feature is not available for H.323 call s. Calling Usin g the H.323 Protocol Your system administrator can set up your phon e so that it can handle c a[...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 90  Avoid bright lights or windows behind you. If the camera faces a window or bright lights, you may have to adjust the cam era settings. T o adjust camera s ettings, see C hanging the Clarit y of Your Video .  Avoid wearing bright co lor[...]

Polycom, Inc. 91 Using Advanced Features 4: Now that you have mastered the basic feat ures of your phone, you are read y to learn about al l the other interesting and po werful features that your phone has to of fer. This chapter descri bes exciting phone, such as joining Microsof t Outlook meetings with one ta p of your f inger, using your com put[...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 92 Note : Buddie s and Microsoft Ly nc Server If your phone is configured to w ork with Microsoft Lync Server, the way you manage buddies is different. For more information, see Using Polycom Phones with Microsoft Lync Server Quick User Guide , [...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 93 User Tip: How to Automatically Change Your Status When Your Phone is Idle You can enable your phone to automatically set your status to Away when your phone is idl e for a certain length of time. After you touch the screen or press a key on y[...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 94 User Tip: How to Access Your Blocked and Watcher Lists To view a list of contacts th at can and ca nnot m onitor your status, do the f ollowing:  To display contacts that can view your status, tap Settings from Home view, and tap Features [...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 95 The following table sho ws you how to m onitor your buddies from your Buddy Status list, H ome view, and Lines view. Table 10 : Mon itoring Buddies From Your Buddy Status List Display Action Buddy list From Lines view, tap Buddies . From Home[...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 96 Integrating w i th Microso ft Ly nc Server Your system administrator can configure your phone to work with Microsoft Lync Server and communicate with others using Microsoft L ync. From you r phone, you can m onitor the status of your Microsof[...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 97 Web Info: Which USB Flash Drives Does My Phone Support? For a list of supported USB flash drives to record phone audio, see Su pported USB Device s (Technical Bulletin 38084) . Caution: Be Aware of Laws Governing Call Recording You may be req[...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 98 The mess age Recording in progress scrolls in the status bar. The Record ing icon also displays in the status bar, as displayed next. 3 To stop recording, d o one of the followin g:  Tap Stop .  Tap Back , and tap End Call . De pending [...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 99 Troubleshooting: Why Can’t I Record a Call? W hen you r ecord, or attempt to record, a call, the follow ing messages m ight appear on your screen:  If there is insufficient free space on the USB flash drive w hen you tap Start , recordin[...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 100 3 To renam e the file, tap Rename , upd ate the filename, and tap OK . Or, to delete the f ile, tap Delete . To play a recorded call: 1 Tap Settings fr om Home view, and tap Features > Re movable Storage M edia > Brow se Recordings . O[...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 101 Home view. Swipe the screen to switch bet ween the Idle Browser and L ines view. W hen your phone has calls, the Idle Browser does not display. To view an interacti ve Main Browser, tap A pplications from Hom e view. From the Main Browser, y[...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 102 Entering Inform ation in the Main Brow ser Editing icons enab le you to enter inform ation in text boxes. T o display the editing ic ons, tap a text box in the Main Browser. Table 12 : Editing Icons in the Main Browser Icon Action Select low[...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 103 Sending and Receiv ing PTT Broadc asts By default, you are subscribed to Channels 1 , 24, and 25. T his means that you can send and receive PTT broadcasts on Chann els 1, 24, and 25. W hen y ou end a PTT broadcast, the channel rem ains open [...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 104 After you tap End PTT , y ou can imm ediately initiate another broa dcast on another channel, e ven if the previous broadcast is still in its waiting period. Receiving PTT Broadcasts To receive a broadcas t sent on a particular c hannel, you[...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 105 Ending PTT Broadcasts You can end a PT T broadcast by releasin g Talk , or by tapping End PT T . After y ou end a broadcast, the channel remains op en so others can respo nd. W hen you release T alk without tapping End PTT :  You can resu[...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Po lycom VVX Camera User ’s Guide Polycom, Inc. 106 To subscribe to addit ional PTT channels: 1 Tap Settings fr om Home view, and tap Basic > Prefer ences > Paging/PT T Con figuration > PTT Push to T alk . 2 From the PTT Channel Configuration scr een, tap Cha nnel Subscriptions . Fro[...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Poly com VVX Camera User ’s Guide Polycom, Inc. 107 To send a page: 1 From Lines view, t ap Paging . 2 From the Paging Gr oups List sc reen, tap the paging group t o send the page to. 3 To begin a page, ta p Page . Just before the pa ge starts, you’ll hear an a lert tone, and then the page [...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Poly com VVX Camera User ’s Guide Polycom, Inc. 108 Adju sting the Volume of Pag es You can adjust the v olume of pages while th ey play. During a page , press one of the V olume keys, , to raise or lower the page vo lume. W hen you adjust the volume of a non- emergenc y page, your phone uses[...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Poly com VVX Camera User ’s Guide Polycom, Inc. 109 hear the page, ta p the page and tap Accept. T he active telephone cal l is autom atically held. Or, hold or end the telephone c all. To allow or disallow pages to play duri ng an active call: 1 Tap Settings fr om Home view, and tap Basic &g[...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Poly com VVX Camera User ’s Guide Polycom, Inc. 110 Note : Accessing the Calendar When the User Login Feature is Enabled W hen you log in to a phone that has the User Login feature enabled to a ccess the Calendar, re - enter your login credentials so that the Calendar w ork s. For information[...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Poly com VVX Camera User ’s Guide Polycom, Inc. 111 Navigating Da y View W hen y ou tap a da y in Month view, Da y view displays. Day view disp lays all the meetings sched uled for the selected da y, including the time, s ubject, and locati on of each meeting, as displa yed next. To navigate [...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Poly com VVX Camera User ’s Guide Polycom, Inc. 112  View the meeting’s s tart and en d time, location and or ganizer, required attend ees, and m eeting description.  View the numbers that you can call to join t he meeting.  Tap a m eeting number to join the m eeting. To navigate i[...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Poly com VVX Camera User ’s Guide Polycom, Inc. 113 To enable or disabl e meeting reminde rs: 1 Tap Settings fr om Home view, and tap Basic > Prefer ences > Calendar Settings . 2 From the Calendar Settings screen, tap Reminder , and enable or disable the setting. The default setting is [...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Poly com VVX Camera User ’s Guide Polycom, Inc. 114 To join a meeting from M eeting view : 1 From Day view, tap the m eeting you want to join. 2 From Meeting view, tap t he meeting num ber, as displ ayed next. W hen you want to use an other number to join th e meeting, and the m eeting organi[...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Poly com VVX Camera User ’s Guide Polycom, Inc. 115 Web Info: Detailed Information About Setting Up, Enabling, and Using PDC For more information about setting up and enabling the Polycom Desktop Connector, in cluding how to use it to navigate and enter information on your phone, se e Extend [...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Poly com VVX Camera User ’s Guide Polycom, Inc. 116 To quit Polycom Des ktop Connector: 1 Right-click the red Polycom Desk top Connector ico n in the W indows system tra y, and select Exit . 2 The mess age Are you sure you want to stop Polycom Des ktop Connector Server displays. Click Ok . Th[...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Poly com VVX Camera User ’s Guide Polycom, Inc. 117  Use your m ouse pointer to highlight inform ation on the phone.  Delete inform ation on your phone b y highlighting the inf ormation using you r cursor and pressing the Delete or Backspa ce keys on your keyboard.  Use the Home and [...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Poly com VVX Camera User ’s Guide Polycom, Inc. 118 Function Keys Keyboard Action Alt+F6 Enable or disable Do Not Disturb Alt+ F7 Enable or disable Microphone M ute ( ) Alt+F11 Press Troubleshooting: Why Aren’t My Mouse Pointer and Cursor Responding? If your computer has multiple programs o[...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Poly com VVX Camera User ’s Guide Polycom, Inc. 119 Logging In and Out of a Ph one Depending on ho w your system administrator enables the User Login feature, cer tain phones requir e you to log in before you can use them . Other phones do not require you to log in bef ore you to use them , h[...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Poly com VVX Camera User ’s Guide Polycom, Inc. 120 W hen a phone does require a user login, depending your phone you can place c alls to authorized numbers when the ph one is in the logged -out state. W hen your system adm inistrator sets up em ergency numbers on the pho ne, you can place ca[...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Poly com VVX Camera User ’s Guide Polycom, Inc. 121 To change your use r password: 1 Tap Settings fr om Home view, and tap Advanced . 2 From the Password sc reen, enter your user p assword, and tap Enter . 3 From the Advanced scree n, tap Change User Passw ord . 4 From the Change User P asswo[...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Poly com VVX Camera User ’s Guide Polycom, Inc. 122 To call an authorized nu mber from a locked phon e:  Do one of the followin g:  Tap New Call. From the Place an Authorize d Call screen, tap the n umber you want to ca ll, and tap Dial.  Place a call to an a uthorized num ber by usi[...]

Polycom, Inc. 123 Customizing the Phone’s Display 5: This chapter exp lains how to custom ize your phone’s touchscreen display so that it is unique to you. Basic customi zations include changing the t ime and date form at and updating the scr een brightness. You can also set up a scr een saver or use your phone as a digital picture fram e. In t[...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Poly com VVX Camera User ’s Guide Polycom, Inc. 124  To change the tim e format, tap Clo ck Time .  To change the order of the tim e and date display, tap Clock Order . 3 From the Clock Date, Clock Time, or Clock O rder screen, tap the format you want. To enable or disabl e the time and[...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Poly com VVX Camera User ’s Guide Polycom, Inc. 125 To change th e Backlight Timeout: 1 Tap Settings fr om Home view, and tap Basic > Backlight T imeout . 2 From the Back light Timeout screen, tap the num ber of seconds the ph one is idl e before t he backlight dim s. The default is 40 sec[...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Poly com VVX Camera User ’s Guide Polycom, Inc. 126 Using One of Y our Ow n Pictures as the Background Pict ure You can use a picture t hat is stored on your USB flash drive as th e background picture on your phone. W hen y ou set one of your pictures as the back ground picture, the pictur e [...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Poly com VVX Camera User ’s Guide Polycom, Inc. 127 Setting Up Scre en Savers To set up a screen saver of your pictures, you need to set up certain scr een saver s ettings, place your pictures on a USB f lash drive, and attac h the USB f lash drive to the p hone. The phone can o nly displa y [...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Poly com VVX Camera User ’s Guide Polycom, Inc. 128 6 From the Screen Saver s creen, do the following:  Tap Screen Saver , and tap Enabled .  Tap Wait T ime , and enter the num ber of minutes the phone should wait , after no activity, before displaying the screen sa ver.  You can ent[...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Poly com VVX Camera User ’s Guide Polycom, Inc. 129 The following figure displays picture t hat is stored on a USB flash drive, and t he six icons that displa y so you can set a picture as the back ground image on you r phone, or disp lay the pictures as thumbnails, one- by -one, or as on e p[...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Poly com VVX Camera User ’s Guide Polycom, Inc. 130 The power-saving s ettings you can update ar e:  Office Hours W hen you s tart work and how long you’re in the office each da y. For m ore inform ation, see Changing Your Off ice Hours .  Timeouts T he period of time the phone sho ul[...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Poly com VVX Camera User ’s Guide Polycom, Inc. 131 3 Tap Off Hours Idle T imeout , and enter t he number of minutes the pho ne should wait, duri ng off - hours, before startin g power -saving mode. Enter a nu mber between 1 minute and 10 minutes. The default is 1 m inute. 4 Tap User Input Id[...]

Polycom, Inc. 132 Administrative Tasks 6: W hen you r phone is una ble to operate prop erly, you may have to i nvestigate or troubleshoot issues . To solve issues, your administrator m ay ask you to restart your phone, up date the phone’s conf iguration, or test phone hardware. T his chapter shows you how to perform these tasks. Investigatin g Ph[...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Poly com VVX Camera User ’s Guide Polycom, Inc. 133 Caution: Restarting Your Phone Before you restart your phone, contact your system administrator. If y our phone is malfunctioning, you may be able to restore normal operation w ithout restarting the phone. In addition, your administrator may[...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Poly com VVX Camera User ’s Guide Polycom, Inc. 134  LED Diagnostics[...]

Polycom, Inc. 135 Copyright, Safety, and Regu latory 7: Notices Service A g reements Please contact your Polycom Authorized Res eller for inform ation about service agreem ents applicable to your product. Governing Law This Lim ited W arranty and Limitation of Liab ility shall be governed b y the laws of the State of Cal ifornia, U.S.A., and by the[...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Poly com VVX Camera User ’s Guide Polycom, Inc. 136 Polycom is expected to warrant any replaced or re paired pro duct or part for ni nety (90) da y s from shipment, or the rem ainder of the initial warranty period, whichever is longer. Products returned to Polycom m ust be sent prepaid and pa[...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Poly com VVX Camera User ’s Guide Polycom, Inc. 137  This device m ust accept any interferences r eceived, including int erference that ma y cause undesired operation. Class B Digita l Device or Per ipheral Note : This equipm ent is tested and com plies with the li mits for a Class B digit[...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Poly com VVX Camera User ’s Guide Polycom, Inc. 138 CE and VCCI Ma rk Th e VV X 500 and VVX 600 are m arked with the CE m ark. This m ark indicates com pliance with EC Directive 1999/5/EC. The VVX Cam era is mark ed wi th the CE m ark. This mark indicates compliance with LVD & EMC Directi[...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Poly com VVX Camera User ’s Guide Polycom, Inc. 139 Malti [Maltese] : Haw nhekk , Polycom (UK) Ltd, jiddik jara li dan VVX 500/VVX 6 00 jikkonf orma mal - ħtiġijiet essenzjali u m a provvedim enti oħrajn relevanti li hemm fid -Dirrettiva 1999/ 5/EC. Magyar [Hunga rian] : Alulírott, Polyco[...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Poly com VVX Camera User ’s Guide Polycom, Inc. 140 New Zealand Te lepermit VVX 500 : PTC 220/ 11/098 VVX 600 : PTC 220/ 12/ 058 Special Conditions for this User Guide  PTC General Warning The grant of a T elepermit for an y i tem of terminal equipm ent indicates only that Telecom has acce[...]

Polycom VVX 500 and VVX 60 0 Business Media Phones and Poly com VVX Camera User ’s Guide Polycom, Inc. 141 Hearing A i d Compatibility (H A C) This product is hearing aid compatible. Waste Electrica l and Electronic Equ ipment (WEEE) All Polycom products that fall within th e scope of the EU W EEE Directive carr y the crossed wheelie bin symbol w[...]