Promise Technology 150TX2 manual

F AST T RAK S150 TX2 PLUS U SER M ANUAL Versi o n 1 . 3[...]

FastTrak S150 TX2plus User Manual ii Copyright © 2003 Promi se Technol ogy, I nc. Copyright by Pro mise T echnology , Inc. (Prom ise Techn ology ). No part of t his manual may be repro duced or trans mitted i n any form w itho ut the ex pressed, written perm ission of Pr omise Technolo gy. Trademarks Promise, and t he Promi se logo are r egistere [...]

iii Contents Chapter 1: Introduction ........................................................................................ 1 FastTrak S 150 TX 2plus ............................................................................... 1 Promise Array M anagement U tility (PAM ) .................................................... 2 Key Features a nd B[...]

FastTrak S150 TX2plus User Manual iv Existing W indow s ME Installati on............................................................... 45 Confirming Windows ME Driver Installatio n ............................................... 45 New W indow s NT4.0 Insta llation................................................................ 46 Existing Window [...]

1 Chapter 1: Intr oduct ion Thank you for pur chasing Pro mise T echnolo gy’s Fa stTrak S 150 TX 2plus RAID controlle r card. T he PC which you are u sing ei ther already contai ns FastT rak S150 TX 2plus inst alled by a third-party or y ou have acq uired a FastT rak S150 TX2plus ret ail prod uct for your ex isting PC a nd plan to i nstall the ca[...]

FastTrak S150 TX2plus User Manual 2 FastTrak S 150 TX 2plus boot able BIO S supp orts ind ividual d rives lar ger than 137 GB. With FAT32 and NT FS partit ioning, the array ca n be addre ssed as o ne large single volum e. Caution With some m odels of hard dr ives, i f the M aster hard driv e fail s, it may cause the Slav e hard dr ive to b e unr ec[...]

Chapter 1: Introduct ion 3 Key Features and Benefits The follow ing infor mation offers an overview of the maj or feat ures of y our new Promise FastT rak S 150 TX 2 plus. Advanced Hardware Design Features Benefits Supports 66M Hz PCI bus motherboar ds (auto matically backw ard compatible w ith 33MHz PC I slots) Allows max imum dat a transfer s of [...]

FastTrak S150 TX2plus User Manual 4 Utilizes Fas tBuild™ automenu fro m the Fa stTrak S150 TX 2plus onboar d BIOS Has “Auto Setu p” option for qu ick and easy array builds. Displays st atus an d error checking mes sages duri ng bootup Notifies user of poss ible errors and allow s for recovery of mirrored dr ive arra ys directly from FastB uil[...]

5 Chap ter 2: Inst allati on This secti on is d esigne d to qui ckly get y our FastT rak S 150 TX 2plus Seri al ATA RAID contro ller car d up and running using the default setting s, which w ill be optimal for most users. If you w ish to modify any of the defa ult set tings, plea se r efer to Chap ter 3, pa ge 15, Using F astBuil d™ Configu ratio[...]

FastTrak S150 TX2plus User Manual 6 Installing the FastTrak Ca rd The FastT rak TX 2plus Serial AT A RAID card fit s into any availa ble PCI sl ot on your PC’s motherboar d (see Fi gure 1, be low) : • 32-bit PCI sl ot (must be PC I 2. 2 or 2.3 comp liant) • The 32-bit port ion of a 64-bit P CI slot 1. Remove th e cover of y our syst em. 2. Re[...]

Chapter 2: Instal lation 7 Installing the Hard Drives Important If you w ish to includ e your current bo otable S erial AT A drive using the W in dow s NT 4.0, W i ndows 2000 , or Window s XP operating sy stem a s part of a bootable M irrored (RAID 1) array on your FastT rak S erial ATA R AID card, do N OT conn ect the hard drive to t he F astTrak [...]

FastTrak S150 TX2plus User Manual 8 TX2 plus FastT rak 150 Figure 2. FastTrak S150 TX2plus card 5. Attach the Y -cable power spl itters to the Seria l ATA hard dr ives. 6. Use existing pow er cables for the Para llel AT A hard driv es. Note The FastT rak S150 T X2plus R AID contr oller i s a PCI Plug- n-Play (PnP) device. No change s are necessary [...]

Chapter 2: Instal lation 9 Creating Your Disk Array You w ill now use the onboard FastBuild™ B IOS uti lity to create your arr ay us ing the attached drives. There are three d iffer ent scenar ios in cre ating this array. You can cr eate an array for: • Performance • Security, usi ng new hard drive s (recommended) • Security, usi ng an ex i[...]

FastTrak S150 TX2plus User Manual 10 FastBuild (tm) U tili ty 2.xx (c) 2002-2005 Pro mise Tec hnology , Inc. [Auto Setup Opt ions M enu] Optimize Arr ay for: Performance [ Auto Setup Co nfiguration ] Mode ....................................................................... Stripe Spare Drive ......................................................[...]

Chapter 2: Instal lation 11 Creating a Securit y Array with Ne w Drives Caution With some m odels of hard dr ives, i f the M aster hard driv e fail s, it may cause the Slav e hard dr ive to b e unr ecognized by the computer' s operating syste m. Where a R AID 1 (M irroring) ar ray exists on t he M aster/Slave pai r, this c ondition m ay cau se[...]

FastTrak S150 TX2plus User Manual 12 5. A window will appear al most i mmediat ely co nfirmin g that y our Security array has been cre ated. Pres s any key to rebo ot the sy stem. Array has been created. <Press Any Key to Reb oot> 6. Proceed w ith normal FDISK and for mat proc edures as if y ou had just install ed a new hard driv e. 7. Once t[...]

Chapter 2: Instal lation 13 Creating a Securit y Array with an Existing Data Driv e Caution With some m odels of hard dr ives, i f the M aster hard driv e fail s, it may cause the Slav e hard dr ive to b e unr ecognized by the computer' s operating syste m. Where a R AID 1 (M irroring) ar ray exists on t he M aster/Slave pai r, this c ondition[...]

FastTrak S150 TX2plus User Manual 14 Do you w ant the disk i mage to be duplicated t o an other or d o qui ck initialize or create only? Y - Create and D upli cate N - Create Only I - Create an d Qui ck Init ialize 3. Press Y for t he Create a nd Du plicate opti on. The w indow below will appear asking you to sel ect the S ource drive to use. Fa st[...]

Chapter 2: Instal lation 15 Array has been created. <Press Any Key to Reb oot> 8. Once the array ed drive s have been f ormatted , proceed to Ch apter 4 of t his Manual to in stall y our oper ating sy stem and/or FastT rak driv er.[...]

FastTrak S150 TX2plus User Manual 16 Creating a Security Arra y with Quick Initial ization Caution With some m odels of hard dr ives, i f the M aster hard driv e fail s, it may cause the Slav e hard dr ive to b e unr ecognized by the computer' s operating syste m. Where a R AID 1 (M irroring) ar ray exists on t he M aster/Slave pai r, this c o[...]

Chapter 2: Instal lation 17 3. The w indow below will appe ar. Do you w ant the disk i mage to be duplicated t o an other or d o qui ck initialize or create only? Y - Create and D upli cate N - Create Only I - Create an d Qui ck Init ialize 4. Press I for the C reate and Qu ick Initi alize 5. A window will appear al most i mmediat ely co nfirmin g [...]

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19 Chapter 3: Usin g FastBui ld Con figuration Utility The FastBuild C onfi guration U tility of fers severa l menu choic es to create and manage t he drive array on the Promise F astTrak S 150 TX 2plus RAID Controll er card. For purpo ses of t his man ual, it i s assu med you hav e alr eady cre ated an array in the pr evious chapter and now w ish [...]

FastTrak S150 TX2plus User Manual 20 Critical – Degrad ed array conditio n due to a faile d or remov ed disk drive. A pplies to mirrored arrays (RAID 1 and 0+1) only. F ault tol erance is lost but t he data is still acce ssibl e. Tr iggers a utomati c rebui lding. Offline – Striped arrays (RAID 0): Degraded array condi tion due to one failed or[...]

Chapter 2: Gett ing Started 21 Notes After you inst all the F astTrak S150 T X2plus c ard and configure an array us ing Fast Build, use FDISK t o format t he arrayed drive( s) if y ou are us ing new , blank dr ives Creating Array s A utomatically The Auto Setup (1) select ion fr om the M ain Menu can intuitiv ely help cre ate your di sk array. It w[...]

FastTrak S150 TX2plus User Manual 22 Note FastTrak S 150 TX 2plus perm its str iped arrays using 1, 2, 3, or 4 drives at tached in Auto S etup mod e. Under the Se curity setti ng, Fa stTrak S15 0 TX 2plus permit s two driv es to be used for a si ngle M irrored array or four drives to be used for a M irrored/Striped arr ay in Aut o Setup. Security ([...]

Chapter 2: Gett ing Started 23 Using a Hot Spar e Dr ive Caution With some m odels of hard dr ives, i f the M aster hard driv e fail s, it may cause the Slav e hard dr ive to b e unr ecognized by the computer' s operating syste m. Where a R AID 1 (M irroring) ar ray exists on t he M aster/Slave pai r, this c ondition m ay cau se the operating [...]

FastTrak S150 TX2plus User Manual 24 Creating Multiple A rr ays If you plan t o create multip le arrays, 1. Attach only t he driv es nece ssa ry to crea te the fir st disk arr ay and complet e the Auto Setup (1). 2. Install t he addit ional dr ives ne eded for th e seco nd array and again use the Auto Setup (1) . Note If you w ish to cu stomize th [...]

Chapter 2: Gett ing Started 25 Manually Creati ng an Array The Define Arr ay (3) opt ion fro m the M ain Menu allow s user s to begin the process of manually defining the driv e ele ments a nd RAID l evels for one or multiple di sk array s atta ched t o FastT rak S150 T X2plus. Users will co mmonly create one or tw o driv e arrays with Fast Trak S1[...]

FastTrak S150 TX2plus User Manual 26 Selecting A rray Type 1. Under the Defi nition sectio n of this menu, high light t he Array # for which y ou want to assig n a RAID lev el. 2. Press the S pacebar to cycle t hrough t hree array types: • Performance (RAID 0 Striping) • Security (RAID 1 M irroring) • RAID 0+1 Stripin g/M irroring (for 4 dr i[...]

Chapter 2: Gett ing Started 27 Gigabyt e Boundary The Gigaby te Boundary fe ature is design ed for mirrore d array s (RAID 1 or RAID 0+1) in w hich a drive h as fai led and the user cannot replac e the dr ive w ith the same capa city or larger . In stead, the G igabyte Bou ndary fe ature pe rmits t he installatio n of a rep lacem ent dr ive that is[...]

FastTrak S150 TX2plus User Manual 28 A ssigning Drive(s) to A rray 1. Under the Dr ive Assig nment s sect ion, hi ghlight a driv e by pr essing the ↑ and ↓ keys. 2. Press the S pacebar to change the A ssignable option t o Y to add th e dr ive to the disk array. 3. Press Ctrl-Y to save t he disk a rray infor mation. De pending on the array type [...]

Chapter 2: Gett ing Started 29 Creating a Mirrored Array Using New Drives Caution With some m odels of hard dr ives, i f the M aster hard driv e fail s, it may cause the Slav e hard dr ive to b e unr ecognized by the computer' s operating syste m. Where a R AID 1 (M irroring) ar ray exists on t he M aster/Slave pai r, this c ondition m ay cau [...]

FastTrak S150 TX2plus User Manual 30 A dding Fault Tolerance to an Existing Drive Caution With some m odels of hard dr ives, i f the M aster hard driv e fail s, it may cause the Slav e hard dr ive to b e unr ecognized by the computer' s operating syste m. Where a R AID 1 (M irroring) ar ray exists on t he M aster/Slave pai r, this c ondition m[...]

Chapter 2: Gett ing Started 31 2. Press Ctrl-Y to Save y our selectio n. The w indow below w ill appear. Do you w ant the disk i mage to be duplicated t o an other or d o qui ck initialize or create only? Y - Create and D upli cate N - Create Only I - Create and Q uick Initi ate Note Gigabyte Bou ndary is a utomat ically disabled w hen creating a m[...]

FastTrak S150 TX2plus User Manual 32 5. Press Ctrl-Y to Save s electio n and start duplic ation. T he follo wing confirma tion screen will ap pear. Start to duplicate the image . . . Do you w ant to continue ? (Yes/N o) Y – Continue N – Abort 6. Select Y to continue. I f you c hoose N, you w ill be retur ned to step 1. 7. Once you select Y , th[...]

Chapter 2: Gett ing Started 33 Creating a Hot Spare Drive fo r Mirrored Array s Caution With some m odels of hard dr ives, i f the M aster hard driv e fail s, it may cause the Slav e hard dr ive to b e unr ecognized by the computer' s operating syste m. Where a R AID 1 (M irroring) ar ray exists on t he M aster/Slave pai r, this c ondition m a[...]

FastTrak S150 TX2plus User Manual 34 Deleti ng an Array The Delete Arr ay (4) M enu opt ion allow s for deletio n of di sk a rray ass ignments. This is not the sa me as d eletin g data fro m the drive s themsel ves. Important If you delete an array by accid ent, immedi ately d efine a new array identica l to one you delet ed. Thi s action nor mally[...]

Chapter 2: Gett ing Started 35 FastBuild (tm) U tili ty 2.xx (c) 2002-2005 Pro mise T echnology , Inc. [ Define Array M enu ] Array No RAID Mode Total Drv Capacity(M B) Status Array 1 Stripe 2 160048 Functional Stripe Block: 64 KB Gigabyte Boundary : OFF [ Drive Ass ignmen ts ] Channel:ID Drive M odel Capacity (M B) Assignment 1 : SEAGATE S380023AS[...]

FastTrak S150 TX2plus User Manual 36 Rebuildi ng a Mirrored Array The Rebuil d Array (5) M enu option can be used to rec over fr om an error in a mirrored dis k array. Y ou will re ceive a n error me ssage w hen booti ng your system fro m the FastT rak BIO S. Important Drives M UST be repla ced if t hey contain any physi cal errors. Follow the se s[...]

Chapter 2: Gett ing Started 37 FastBuild (tm) U tili ty 2.xx (c) 2002-2005 Pro mise T echnology , Inc. [ Rebuild Array M enu ] Array No RAID Mode Total D rv Status Array 2 Mirror 2 Critical Stripe Block: N ot Avail able Gigabyte Boundary : ON [ Select Driv e for Rebu ild ] Channel:ID Drive M odel Capacity (M B) 1 : SEAGATE S380023AS 80024 [ Keys Av[...]

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39 Chapter 4: Ins t a lling Soft ware Dri vers Following are driv er insta llatio n procedures for the W in dow s operat ing syste ms that support th e FastT rak S15 0 TX 2plus Contro ller. T he Fast Trak TX 2plus software driv ers for W i ndow s are inclu ded on t he driv er diskette. Drivers an d insta llation instru ctions for o ther Op erating [...]

FastTrak S150 TX2plus User Manual 40 Windows XP Install ation The follow ing deta ils the install ation of t he FastT rak T X2plus drivers w hile install ing W indow s XP. 1. Start the insta llation: • Floppy Insta ll: Boot t he com puter w ith the W ind ows X P instal lation diskettes. • CD-ROM Install: Boot fr om t he CD- ROM. Press F6 after [...]

Chapter 4: Installing Software Drivers 41 Existing Wi ndows XP Installation After installi ng the Fa stTr ak S150 T X2plus card and r ebooti ng your sys tem, Windows X P setup w ill sh ow a “Foun d New Hardware” dialo g box . Under Windows X P, “M ass Storage Controller” w ill be di splay ed. 1. Insert the FastTr ak TX 2plus driv er diskett[...]

FastTrak S150 TX2plus User Manual 42 New Windows 2000 Installation The follow ing deta ils the install ation of t he FastT rak T X2plus drivers w hile install ing W indow s 2000. 1. Start the insta llation: • Floppy Insta ll: Boot t he com puter w ith the W ind ow s 2000 in stallat ion diskettes. • CD-ROM Install: Boot fr om t he CD- ROM. Press[...]

Chapter 4: Installing Software Drivers 43 Existing Windows 2000 Installation After installi ng the Fa stTr ak S150 T X2plus card and r ebooti ng your sys tem, Windows 20 00 setu p will s how a “New Hardw are Found” dia log box . Under Windows 20 00, “PCI M ass Sto rage Control ler” w ill be disp layed. 1. Choose Add New Hardware Wizard from[...]

FastTrak S150 TX2plus User Manual 44 New Windows ME Installati on The follow ing deta ils the install ation of t he FastT rak T X2plus drivers w hile install ing W indow s ME . 1. Install the F astT rak TX 2plus c ontroller card into y our sys tem. 2. Install Window s ME fully. 3. After installat ion, go to the Sta rt menu an d choose Se ttings. 4.[...]

Chapter 4: Installing Software Drivers 45 Existi ng Windows ME Installati on The follow ing sec tion det ails t he instal lation o f FastT rak T X2plus drivers on a system tha t has Windows M E already inst alled a nd runni ng. 1. After installi ng the Fa stTr ak S150 T X2plus controll er card a nd co nfigurin g the hard dr ives, p ower up th e sys[...]

FastTrak S150 TX2plus User Manual 46 New Windows NT4.0 Installation The follow ing deta ils the install ation of t he FastT rak T X2plus drivers w hile install ing W indow s NT4.0. 1. Start the syst em ins tallati on by booting fr om the Window s NT disk: • Floppy inst all: boo t the sy stem with the W in dows N T insta llati on diskettes. • CD[...]

Chapter 4: Installing Software Drivers 47 Existing Wi ndows NT4.0 Installation The follow ing sec tion det ails t he instal lation o f FastT rak T X2plus drivers on a system tha t has W in dows N T4.0 alr eady in stalle d and run ning. NOTE : Do not attach th e boot drive or any other hard drive t o the F astTrak TX2plus controlle r card b efore co[...]

FastTrak S150 TX2plus User Manual 48 New Windows 98 Installation The follow ing sec tion det ails t he instal lation o f the Fa stTr ak TX 2plus driver s while ins talling W indow s 98. 1. Install t he FastT rak S150 T X2plus control ler card and co nfigure the hard drive(s), parti tion and format y our hard driv e(s), i f nece ssary. 2. Install Wi[...]

Chapter 4: Installing Software Drivers 49 Existi ng Windows 98 Installati on The follow ing sec tion det ails t he instal lation o f FastT rak T X2plus drivers on a system tha t has Windows 98 already insta lled an d runnin g. 1. After installi ng the Fa stTr ak S150 T X2plus controll er card a nd co nfigurin g the hard dr ives, p ower up th e sy s[...]

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51 Chapter 5: Disk Array Concept s About FastTrak S150 TX2plus FastTrak S 150 TX 2plus is a high perf ormance Seri al ATA/Ult ra ATA R AID controlle r card th at features concurre nt data channel operati on and onboard BIOS. The chan nels on the Fa stTrak S15 0 TX 2plus suppor t con current operation that allow s for overl apped I /O und er multi- [...]

FastTrak S150 TX2plus User Manual 52 Disk Arra y Terms Disk A rra y D escription A disk array is forme d from a g roup of tw o or mor e disk driv es tha t appear to th e system as a sing le drive. T he adv antage of an array is to pr ov ide better throughput perf ormance and/o r data faul t toleran ce. Better perfor mance is a ccompl ished by s har[...]

Chapter 5: Disk Array Conc epts 53 About RAID Levels Striping (RAID 0) Reads and w rites se ctors o f data i nterleav ed betw een multi ple drive s. When any disk memb er fails, it affects the ent ire array . Performan ce is better than a s ingle drive since the w orkload is balance d betw een the array mem bers. This array ty pe is f or high perf [...]

FastTrak S150 TX2plus User Manual 54 Mirroring (RAID 1) Writes dupli cate dat a on to a pair of drives w hile rea ds are pe rformed in paralle l. ATA RAID 1 is fault tolera nt be cause e ach drive o f a mirror ed pair is ins talled o n separate IDE channe ls. If o ne of the mirrored drives suf fers a mechan ical failur e (for example, spindl e fail[...]

Chapter 5: Disk Array Conc epts 55 Caution With some m odels of hard dr ives, i f the M aster hard driv e fail s, it may cause the Slav e hard dr ive to b e unr ecognized by the computer' s operating syste m. Where a R AID 1 (M irroring) ar ray exists on t he M aster/Slave pai r, this c ondition m ay cau se the operating system to freeze. Do N[...]

FastTrak S150 TX2plus User Manual 56 Striping / Mirroring (RA ID 0+1) A combinatio n of RAID 0 and RAID 1 array s. It can i ncrease perfor mance by reading and w riting data in paralle l while pr otectin g data w ith dupl ication . A minimum of four driv es are r equired. With a four-driv e dis k array, two pair s of driv es are stri ped. E ach pai[...]

57 Chapter 6: T roublesh ooting & Tip s This se ction is u sed to a ssist w ith troubleshooti ng conf licts and Fa stTrak S1 50 TX2plus i nstallatio n proble ms. Also refer t o the READ ME .TXT file on the FastTrak S 150 TX 2plus driv er and ut ility diskette for more re cent i nformati on as well as th e PromiseO nline serv ices listed in Appe[...]

FastTrak S150 TX2plus User Manual 58 Syst em CMOS Issues Set Motherboard C MOS Boot seque nce to boot t o FastTr ak S150 TX2p lus On some M otherboard BIO S, it is necessary to set the Boot sequence to SCSI, A:, C: sinc e the Promise card i s identified as a SCSI card. Motherboard CMOS di splay s C: or D: driv e failure during startup See the Driv [...]

Chapter 6: Troubleshooti ng & Tip s 59 Drive-Related Errors Critical Array Status Error Reported duri ng Boot If a criti cal status error me ssag e appears on the F astTrak S 150 T X2plus BIO S startup scree n for a mirrore d array (see below ), there i s a dri ve in the array that has failed or is not r espond ing. FastT rak S 150 TX 2plus w i[...]

FastTrak S150 TX2plus User Manual 60 Unable to Partition or Forma t Array This co ndition may occur w hen the Reserv e Sector of one o f the dr ives h as become corru pt or bad . Remo ving the R eserve S ector w ill remedy any i ssue related dir ectly to a B ad Re serv e Sector. Warning Before removin g the Res erve Sector of the dr ive(s), b ackup[...]

Chapter 6: Troubleshooti ng & Tip s 61 Array Constantly Goes Into Critical or Offlin e Mode Duri ng Reboot See Unable t o Partitio n or For mat array , abov e. Cannot Rebuild Mirrored (R A ID 1) Array See Unable t o Partitio n or For mat array , abov e. Fatal Errors or Data Corruption A re Constantly Reported When Rea ding or Writing to Drive A[...]

FastTrak S150 TX2plus User Manual 62 Operating Sy stem- Related Issues Different driv e lett ering under Window s NT This may ha ppen w hen using a SCSI car d in additi on to the Promise card. Windows NT does not neces sarily lo ad the dr iver for t he boo t device co ntroller first. T his result s in a driv e that in M S-DOS is t he C: driv e bei [...]

Chapter 6: Troubleshooti ng & Tip s 63 “No Hard Dr ives Fou nd” Message A ppears During C D-R OM Install of Windows NT, 2000, or XP The F6 key w as not pressed a t the appro priate ti me. Rebo ot the sy stem , and press the F6 key w hen the me ssage “Set up is inspec ting y our comput er’s hardware co nfigurati on…” appears in Wi nd[...]

FastTrak S150 TX2plus User Manual 64 Performance Tips Here are so me tips that may o ptimize perf ormanc e in a RAID 0 str iped array . If you are usin g an aud io/vid eo-editi ng card, we also r ecom mend review ing your card’s docu mentati on for ad diti onal infor mation. Use FastTrak S150 TX2 plus as D: or ot her non-bo otable driv e in a Str[...]

Chapter 6: Troubleshooti ng & Tip s 65 Change Setting of PCI Bus Utilization Certain bran ds of v ideo captur e car ds can produce a glit ch on play b ack of .AVI files. A sett ing of Le ss for PC I Bus ut ilization r educe s the ti me w hich FastT rak S150 TX 2plus occupie s on the PCI bus and frees th at time for use by other PC I devices an [...]

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67 Appendix A: Freque ntl y Asked Questio ns This se ction l ists fre quently a sked quest io ns involv ing pre-in stallati on, drive issues, in stallat ion, and post-i nstallati on. Pre-Installation (Speed, Dev ice Types, C apaci ty, Cablin g) Q: What kind of hard driv es can I use f or a FastT rak S150 TX 2plus array ? A: You can u se any Seria l[...]

FastTrak S150 TX2plus User Manual 68 Q: How does the Fas tTrak S15 0 TX 2plus RAID c ontroller provi de storag e and/or data prot ect ion with t heir arrays? A: FastTrak S 150 TX 2plus imp lement s three d ifferent ty pes o f R AID levels as follows: RAID 0 (Stripe) For capacity – The Fa stTr ak S150 T X2plus arr ay w ill be as b ig as the sm all[...]

Appendix A: FAQs 69 Drive Is sues Q: Can I add a drive to a FastT rak S150 TX 2plus RAID array via hot- sw ap and dynamical ly adj ust the array siz e/configura tion? A: No. The FastT rak S150 TX 2plus sys tem does n ot supp ort dy namically adjustable RA ID siz e/conf iguration s. Q: Do the HDDs on t he FastTrak S150 TX 2plus have to b e the same [...]

FastTrak S150 TX2plus User Manual 70 Q: What sy stem BIOS setup setti ngs do I use for t he drives o n t he FastTr ak S150 TX 2plus contr oller? A: None. The dr ives o n the Fa stTrak S1 50 TX 2plus contro ller ar e support ed by the FastTr ak S150 T X2plus BI OS and/or OS drivers, not by your sy stem B IOS. Q: How do I partition/ format my FastTra[...]

Appendix A: FAQs 71 Installation Issues (Capacity, Boot ing) Q: Why are some drive s recogniz ed by the FastT rak S150 T X2plus Arr ay Setup utilitie s w ith only parti al capa city? A: Some hard driv es shi p with a j umper that reduce s the ad dressabl e capa city of the drive t o preven t proble ms with old er syst ems th at don’t support larg[...]

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73 Appendix B: T echnical Suppor t Promise Tech nical Su pport pr ovides several su pport opt ions for Promise u sers to access informat ion and updates. W e enc ourage y ou to use one of our electronic servic es, whic h provide pr oduct i nfor mation updat es for t he mos t efficient servi ce and support. If you decid e to co ntact u s, please hav[...]

FastTrak S150 TX2plus User Manual 74 Pacific Rim Sale s Office E-mail Support support@pro mise.com .tw Fax T echnical Suppor t +886-3-578- 2390 Attention: Tec hnical S upport Phone Techni cal Supp ort +886-3-578- 2395 (Ex t. 8870) 9:00-6:00p m Taiw an Time If you w ish to write us for support: Promise Tech nology , Inc. Attn: Technic al Support 2F,[...]

Appendix B: Technica l Suppor t 75 Limited Warranty Promise Tech nology, In c. (“Promi se”) w arrants that for Three (3) y ears fro m the time of t he delivery of the pr oduct t o the ori ginal end u ser: a) the produ ct will c onform t o Promis e’s spec ificati ons; b) the produ ct will be free fro m defect s in materi al and w orkma nship u[...]

FastTrak S150 TX2plus User Manual 76 No other do cument, sta tement or represe ntation may be r elie d on to v ary the terms of thi s limit ed warranty . Promise’s s ole res ponsibility w ith respect t o any pr oduct i s to do one of the following at its ow n discr etio n: a) replace the pr oduct w ith a conf orming un it of the same or sup erior[...]

Appendix B: Technica l Suppor t 77 Returning Pr oduct for Repair If you susp ect a pro duct i s not w orking pro perly, or if you hav e any qu estion s about your pro duct, conta ct ou r Techni cal Suppor t Staff thro ugh on e of our Technical Serv ice s, making sure to pr ovide the f ollow ing info rmation: • Product model and ser ial nu mber (r[...]

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