Raritan Computer P2-USTIP1 manual

USTIP P2-USTIP1, P2-USTIP2 Release 1.2.1.5.3 User Guide Copyright © 2007 Raritan, Inc. USTIP-0E-E May 2007 255-30-6000[...]

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Copyright and Tradem ark Information This document contains proprietary information that is protected by copyright. All rights reserved. No part of this document may be phot ocopied, reproduced, or tr anslated into another language without express prior written consent of Raritan, Inc. ©Copyright 2007 Raritan, Paragon, IP-Reach, Do minion, Command[...]

Power Safety Guidelines To avoid potentially fatal shock hazard a nd possible damage to Raritan equipm ent: • Do not use a 2-wire power cord in any product configuration. • Test AC outlets at your computer and monitor for proper polarity and ground ing. • Use only with grounded outlets at both the com puter and monitor. When using a backup UP[...]

C ONTENTS i Content s Chapter 1: Introduction .................................................................. 1 USTIP Overview ......................................................................................................................... 1 Product Photos .................................................................................[...]

ii USTIP U SER G UIDE Figur es Figure 1 Front and Rear Vie ws of the P2-USTIP ......................................................................................... 2 Figure 2 P2-USTIP1 Unit with Paragon UMTs ............................................................................................. 2 Figure 3 P2-EUST, P2-UST, and P2-UST IP1 U[...]

C HAPTER 1: I NTRODUCTION 1 Chapter 1: Introduction USTIP Overview Thank you for purchasing Raritan’s USTIP, th e industry-leading solution f or multi-platform, high-performance, network-based, remote KVM consol e access. This product is a critical part of Raritan’s Paragon family, which is designed for mana ging multiple servers of different p[...]

2 USTIP U SER G UIDE Product Photos Figure 1 Front and Rear Views of the P2-UST IP Figure 2 P2-USTIP1 Unit with Paragon UMTs Figure 3 P2-EUST, P2-UST, and P2-USTIP1 Units[...]

C HAPTER 1: I NTRODUCTION 3 Product Features Access • Remote KVM access via the Internet, LAN/WAN, or dial-up modem • Simultaneous switch or server access by up to two users • Web browser accessible • Remote access to serial devices (VT 100) connected to USTIP serial port Performance • Superior compression algorithm for exceptional perfor[...]

4 USTIP U SER G UIDE Terminology This manual makes use of the following terms to indicate components of a typical USTIP configuration. While reading the manual, please refe r to the diagram below for clarification when necessary. This manual uses the following terms. Target Server(s) Servers to be accessed remotely via USTIP and its connected KVM c[...]

C HAPTER 2: I NSTALLATION 5 Chapter 2: Installation Configuring Target Servers Before installing USTIP, first configure any target servers that you wish to access via USTIP, in order to ensure optimum performance, as outlined below. Note that the following configuration requirements apply only to target servers , not to the computers that you will [...]

6 USTIP U SER G UIDE Windows 2000 / ME Settings On target servers running Microsoft Windows 200 0 / ME, set the mouse pointer acceleration to “none” and the mouse motion speed exactly to the middle speed setting. These parameter s are found in: Start → Settings → Control Panel → Mouse → Motion . Windows 95 / 98 / NT Settings On target s[...]

C HAPTER 2: I NSTALLATION 7 Note that KVM switch brands other than Rar itan’s may or may not properly handle PS/2-to- Sun signals. On target servers running the Solaris operating system, set the mouse acceleration value to exactly 1 and threshold to exactly 1. Set this at the graphical user inte rface (shown below), or with the command line “xs[...]

8 USTIP U SER G UIDE Physical Connections Figure 5 P2-USTIP2 Rear Panel Connections Attaching a Local Console for Initial Configuration 1. Attach the included AC power cord to the USTIP unit and plug the other end into a nearb y AC power outlet. 2. Connect the client PC to the USTIP ADMIN Port using a serial (DB9) cable. 3. Connect a standard Ether[...]

C HAPTER 2: I NSTALLATION 9 Initial Configuration During initial configuration, the USTIP Setup Wizard helps you quickly set up USTIP for the first time. The USTIP Setup Wizard appears only when accessing the Administrative Menus on a non-configured USTIP, and guides you through in itial configuration parameters. The easiest way to perform this ini[...]

10 USTIP U SER G UIDE Note: Network connections must be 10BASE-T or 100BASE-TX Ethernet − Line Speed & Duplex: Enter the visual efficiency for the monitor:  Auto detect 10 Mbps/Full Duplex  10 Mbps/Half Duplex  100 Mbps/Full Duplex  100 Mbps/Half Duplex − Obtain IP address automatically (DHCP): ♦ YES: Enables dynamic IP addres[...]

C HAPTER 2: I NSTALLATION 11 B. Click ASCII Setup. In the ASCII Setup window, ensure that onl y the option Wrap lines that exceed terminal width is checked. If any other options are checked, you may have display issues. C. Click OK. D. Click Terminal Setup. In the Terminal Settings window, ensure the option Keypad application mode is checked (this [...]

12 USTIP U SER G UIDE You can install MPC as a standalone applet, described further in the Raritan Multi-Platform Client and Raritan Remote Client User Guide . Important: You must disable any pop- up blockers in order to launch MPC. Launching RRC Important: RRC works only with MS Internet Explorer. If you are us ing a different Web browser, MPC wil[...]

C HAPTER 2: I NSTALLATION 13 Establishing a Connection When you double-click on your USTIP icon, its l ogin screen appears. Log on with your username and password (default: admin/raritan ) to connect to your USTIP unit. Use the Navigator, on the left side of the MPC or RRC window, to select and connect to a server port. Please note that the RRC win[...]

14 USTIP U SER G UIDE Mouse Pointer Synchronizatio n When controlling a target server, MPC and RRC display two mouse cursors: one belonging to your client workstation and the other be longing to the target server. When properly configured, the two mouse cursors will align. Should you e xperie nce difficulty with mouse synchronization, please refer [...]

C HAPTER 3: O PERATIO N – A DMINISTRATIVE F UNCTIONS 15 Chapter 3: Operation – Administrative Functions Accessing the Administrative Functions Access and execute Administrative functions via local admin console, or via remote administration. Only administrators (users with administrative privileges) can access the U STIP Administrative Menus. P[...]

16 USTIP U SER G UIDE Remote Admin Console Another way to access USTIP administrative functions is to do so remotely, using MPC or RRC. Any administrative user logged on to USTIP at a Remote PC can perform administrative functions remotely to make changes to the s yst em, as long as USTIP is set to allow r emote administration privileges. Note: Onl[...]

C HAPTER 3: O PERATIO N – A DMINISTRATIVE F UNCTIONS 17 Network Configuration Use the TAB, Ç , or È ke y to highlight [C] Configure UST-IP on the Main Menu (or press C ) and press ENTER. At the Configuration Menu, select [N] Network Configuration and press ENTER. Please note that after you have made chang es to the Network Configuration, you m [...]

18 USTIP U SER G UIDE  Subnet Mask : Enter a Subnet Mask provided by your Network Administrator.  Default Gateway : Enter the Default Gateway if your Network Administrator specifies one. • Enable Modem Interface: Enables Dial-up Modem access (default: YES). For USTIP, an external serial modem must be connected in order for this function to [...]

C HAPTER 3: O PERATIO N – A DMINISTRATIVE F UNCTIONS 19 • If you set Port Priority to None, there is no capability to automatically terminate a user session. Instead, the first user to connect to eith er port maintains access to that port until the user is finished. Other users attempting to c onnect will be notified that the port is bus y. Not[...]

20 USTIP U SER G UIDE • Allow remote administration: − NO: To keep access to all Administrative Functions available only from the USTIP Admin Console, and not from a Remote PC. − YES (default): Allows remote access to all Ad ministrative USTIP Functions by administrators logged on at a Remote PC. • Logout idle users: This option is not avai[...]

C HAPTER 3: O PERATIO N – A DMINISTRATIVE F UNCTIONS 21 Performance Settings Select [P] Perfor mance Settings on the Configuration Menu to set up USTIP’s video data transfer and bandwidth parameters. Figure 17 USTIP Performance Settings Screen • Pause video stream for idle users : Pausing the flow of vide o data during periods of prolonged in[...]

22 USTIP U SER G UIDE Time and Date Select [T] Time and Date on the Configuration Menu to view and adjust current date and time on the USTIP unit. Once saved, Time and Date ch anges will not take effect until USTIP is restarted. Figure 18 Time and Date Screen • New Date / New Time: To manually input changes to current date and time values. • Ad[...]

C HAPTER 3: O PERATIO N – A DMINISTRATIVE F UNCTIONS 23 Access Control List Select [A] A ccess Control List on the Configuration Menu to set accessibility in the Access Control List (ACL) and allow or deny specific IP Ad dresses or ranges of IP Addresses to connect to the USTIP unit. If entering a range of IP Addresses, type the st arting and the[...]

24 USTIP U SER G UIDE Remote Syslog Select [L] Remote Syslog on the Configuration Menu to all ow remote users to save the server logs. Use the Å and Æ keys to select Yes or No. Figure 20 Remote Syslog Configuration Screen If you select Yes , type the IP Address to which you want to save the Syslog in the Remote Syslog Server IP field, specify the[...]

C HAPTER 3: O PERATIO N – A DMINISTRATIVE F UNCTIONS 25 View USTIP Status The USTIP Event Log screen shows a log file c ontaining information about USTIP log-i n and connection activities. This Event Log stores USTIP ev ents, such as user login or logout, bad login attempts, Admin login, and logout at the USTIP Admin console, Admin changes to the[...]

26 USTIP U SER G UIDE Restart or Shutdown the USTIP You can restart or shut the USTIP unit down from the Main Menu. Restart R , Shutdown S , or Cancel Esc the restart or shutdown command. R Restarts the USTIP unit and brings the USTIP Admin Console back to the USTIP Initialization screen. Figure 24 USTIP Main Menu Diagnostics To view the USTIP Diag[...]

A PPENDIX A: S PECI FICATIONS 27 Appendix A: Specifications I TEM D IMENSIONS (W X D X H) W EIGHT P OWER P2-USTIP1 1U 19” Rackmount Case: 17.2” (W) x 11.46” (D) x 1.72” (H) 440mm (W) x 291mm (D) x 44 mm (H) 8.05 lbs. (3.65 kg) 115V/230V 50/60 Hz 0.3A P2-USTIP2 1U 19” Rackmount Case: 17.2” (W) x 11.46” (D) x 1.72” (H) 440mm (W) x 291[...]

28 USTIP U SER G UIDE Cable Specifications Category 5e UTP cable to connect to network. Paragon download cable to connect from Admin Port to local PC port. KVM Switch Specifications Supports KVM switches utilizing an On-Screen Us er Interface, including Raritan’s Paragon, Z- Series, MasterConsole MX 4 , and MasterConsole II product lines. Output [...]

A PPENDIX B: F REQUENTLY A SKED Q UESTIONS 29 Appendix B: Frequent ly Asked Questions Q UESTION : A NSWER : What is USTIP? USTIP is the easiest, fastest, most reliable way to remotely access and manage multiple servers connected to a Paragon II - no matter where you are or where your servers are located. How does USTIP work? USTIP connects to the C[...]

30 USTIP U SER G UIDE Q UESTION : A NSWER : Is USTIP easy to install? USTIP is very easy to install. Just connect it to a user port on an existing KVM configuration and assign an IP address and/or telephone number for modem access. How Is USTIP administration carried out? Administrators access USTIP through a connected USTIP Admin Console. A simple[...]

A PPENDIX B: F REQUENTLY A SKED Q UESTIONS 31 Q UESTION : A NSWER : Can I use USTIP in a VPN? Yes. USTIP fits most network c onfigurations utilizing standard TCP/IP. The network administrator simply adds USTIP as a node on the network via the USTIP Admin Console. What is the slowest connection USTIP can handle? USTIP offers scalable performance bas[...]

32 USTIP U SER G UIDE[...]

A PPENDIX C: T ROUBLESHOOTING 33 Appendix C: Troubleshooting Problems and Suggested Solutions R EMOTE C ONNECTION P ROBLEM S OLUTION I cannot connect to USTIP via dial up modem. Ensure that you have specifi ed the modem device for yo ur Remote PC in the Add Connection Win dow (Dial-up type connecti on) modem field. Although concurrent connections m[...]

34 USTIP U SER G UIDE D IRECT A NALOG U SER C ONSOLE P ROBLEM S OLUTION The Direct Analog User Console does not function. Make sure the KVM switch is f unctioning properly. Make sure that USTIP is turned on. USTIP must be powered on for the Direct Analog User Console to function. The cable located inside USTIP that connect the Direct Analog User Co[...]

A PPENDIX C: T ROUBLESHOOTING 35 K EYBOARD P ROBLEM S OLUTION USTIP is not accepting keyboard commands from the Remote PC. The USTIP window of TRC must be the active window for proper keyboard control. Ensure the window in which you are typing is active. Try clearing the keyboard signals to ensure that the release or breakcode signal has been recei[...]

36 USTIP U SER G UIDE KVM O N -S CREEN U SER I NTERFACE (OSUI) P ROBLEM S OLUTION Log out of KVM on disconnect is set to YES in the Security Configuration screen, but USTIP is not logging out of the KVM upon remote user disconnection. Make sure that the Hotkey set in the Options window is the same Hotkey that comma nds the OSUI of the base KVM swit[...]

A PPENDIX C: T ROUBLESHOOTING 37 M OUSE P ROBLEM S OLUTION USTIP is not accepting my mouse. USTIP will not support a serial type mouse or non- standard mouse drivers. It does support a PS/2 style mouse and standard Windows mouse drivers. Other mouse drivers may function with USTIP, but will require extensive changes to th e mouse settings until a f[...]

38 USTIP U SER G UIDE V IDEO P ROBLEMS S OLUTION After switching to a different Target Server channel the video is not clear. Sometimes there is a black edge at the boundary of the Target Server’s screen. Click Auto-sense Video or simultaneously press the keys CTRL-ALT-A . USTIP will adjust the video settings. If the video does not become clear, [...]

A PPENDIX C: T ROUBLESHOOTING 39 Event Log File and On-Screen Error Codes USTIP will display or log an error code in the USTIP Event Log Screen in the event of a problem occurring. Error codes are eight-digit hexadecimal numbers, containing two parts: the first four denote error type; and the second four digits denote a location code. These last fo[...]

40 USTIP U SER G UIDE E RROR C ODE ( LAST 4 DIGITS ) M EANING R ECOMMENDATION 000C – 000F Memory allocation error. Reboot USTIP. Make sure the BIOS mem ory test recognizes at least 64MB of RAM. If the problem persists, restore the software and file system from the Recovery CD-ROM. 0011 The Ethernet controller could not be found. There is a proble[...]

A PPENDIX C: T ROUBLESHOOTING 41 E RROR C ODE ( LAST 4 DIGITS ) M EANING R ECOMMENDATION 0021 TCP listen process failed. Reboot USTIP. Make sure the BIOS memory test recognizes at least 64MB of RAM. If the problem persists, restore the software and file system from the Recovery CD-ROM. 0022 UDP listen process failed. Reboot USTIP. Make sure the BIO[...]

42 USTIP U SER G UIDE[...]

A PPENDIX C: T ROUBLESHOOTING 43 255-31-0006[...]

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