Ricoh MP 2500 manual

Operating Instructions Troubleshooting Read this manual carefully before yo u use this machi ne and keep it h andy for future reference. For safe and corre ct use, be sur e t o rea d th e Safety Informatio n in "About This Machi ne" before using the ma chine. When the Mach ine Does Not Oper ate As Wanted Troubleshooting When Usi ng th e C[...]

Introduction This manual contains detailed instructions and note s on th e operation and use of this ma chine. For your safety and benefit, read this manual carefully be fo re using the machine. Kee p this manual in a handy place for quick reference. Important Contents of this manual are subject to change witho ut prior notice. In no event wil l th[...]

i Manuals for This Machine Refer to the manuals that are relevant to what y ou want to do w ith the machine. Manuals for machin es with cop ier functi on only or with the DDST Unit are dif- ferent. See “Manuals for Machines with Copier Function Only o r with the DDST Unit”. Important ❒ Media differ according to manual. ❒ The printed and ele[...]

ii ❖ Printer Reference Explains Printer functions and operations. ❖ Scanner Reference Explains Scanner functions and operations. ❖ Network Guide Explains how to configure and operate the machine in a network environ- ment, and use the software provided. This manual covers all models, and in cludes descriptions of functions and settings that m[...]

iii Manuals for Machines with Copier Function Only or with the DDST Unit This section describes the manuals for ma chines with copier function only or with the DDST Unit. ❖ About This Machine Be sure to read the Safety Information in this manual before using the machine. This manual provides an introductio n to the functions of the mac hine. It a[...]

iv TABLE OF CONTENTS Manuals for This Machine .............................................. ........................................ i Manuals for Machine s with Copier Function On ly or with the DDST Unit ................. iii How to Read This Manual .............................................. ....................................... 1 Symbols [...]

v 5. Troubleshooting When Using the Scanner F unction When Scanning Is Not Done As Expected ................................................... ..... 57 When You Cannot Send Scanned Files .................................. ........................... 58 When You Cannot Browse the Network to Send a Scanned File ..... .............. ......... 58 When[...]

vi 9. Remarks Where to Put Your Machine ................................................................ .............. 109 Machine Environment ..................... ................ .............. .............. .............. ............. 109 Moving .............. .............. .............. .............. .............. .............. .......[...]

1 How to Read This Manual Symbols This manual uses the foll owing symbols: Indicates important sa fety notes. Ignoring these notes could resu l t i n s e r i o u s i n j u r y o r d e a t h . B e s u r e t o r e a d t h e s e notes. They can be found in the “Safety Information” section of About This Machine. Indicates important sa fety notes. I[...]

2[...]

3 1. When the Machine Does Not Operate As Wanted This section descr ibes basic troubles hooting procedu res that are applic able to all functions of this machine. Indicators This section e xplains the in dicators that light up when the machine requires the user to remove misfed paper, to add paper, or to perform other procedures. h : Error indicato[...]

When the Machine Does Not Operate As Wanted 4 1 Panel Tone The following tabl e explains the various bee p patterns that the machine produces to alert users about machine conditions. Note ❒ Users cannot mute the machine's beep al erts. When the machine beeps to alert users of a paper jam or toner request, if the machine's covers are ope[...]

When the Function Status Indicator Lights Up in Red 5 1 When the Function Status Indicator Lights Up in Red If a function key is lit in red, press the key to switch to the screen for the corre- sponding function, and then follow the message that appears. Note ❒ If an error occurs in the function yo u are using, check the message that ap- pears on[...]

When the Machine Does Not Operate As Wanted 6 1 When You Have Problems Operating the Machine The following chart give s explanations of common proble ms and messages. If other messages appear, foll ow the instructions displayed. Problem Cause Solution “ Please wait... ” appears. This message appears when you turn on the operation switch or chan[...]

When You Have Problems Operating the Machine 7 1 Original images are printed on the reverse side of the paper. You may have loaded the paper incorrectly. Load paper correctly. Load paper into Tray 1-4 with the print side up, and into the b ypass tray with the print side down. See p.89 “Orientation-Fixed Paper or Two-Sided Paper”. Misfeeds occur[...]

When the Machine Does Not Operate As Wanted 8 1 Note ❒ If you cannot make copies as you want because of paper type, paper size, or paper capacity problems, use recommend ed paper. See “Copy Paper”, About This Machine. Reference “Copy Paper”, About This Machine “ Privileges are required to use this function. ” appears. The use of the f[...]

When a Job Is Not Performed 9 1 When a Job Is Not Performed If you cannot execute a function, it may b e that the machine is being held up by another function. If you cannot exec ute a function, te rmin ate any other functions curre ntly active, and then try ex ecuting the functio n again. In some case s, you can carry out an - other job (copier, f[...]

When the Machine Does Not Operate As Wanted 10 1 ... means that these functions can be used together. ... means that you can interrupt the current job with the function keys to proceed to a subsequent job. ... m e a ns t h a t a no th er jo b w ill automatically start after the current job is finished. × ... means that you must manu ally start ano[...]

11 2. Troubleshooting When Using the Copy Function This chapter de scribes likely caus es of and pos sible solutio ns for copier fu nction problems. When a Message Is Displayed The following chart contains explanations for common messages. If other mes- sages appear, follow the instruct ions as they are displayed. Important ❒ For messages not lis[...]

Troubleshooting When Using the Copy Function 12 2 Image not fully cop- ied. The entire image cannot be fully copied using the current [ Auto R/E ] setting. Make an alternative [ Auto R/E ] setting. Rotate Sort is una- vailable with this paper size. A paper size for which Rotate Sort is not available is sel ected. Select the proper paper size for th[...]

When a Message Is Displayed 13 2 Reference p.6 “When You Have Problems Operating the Machine”[...]

Troubleshooting When Using the Copy Function 14 2 When You Cannot Make Clear Copies This section descr ibes likely caus es of an d possible solutions for unclear copies. Problem Causes Solutions Copies appear dirty. Image density is too dark. Adjust the image density set- tings. See “Adjusting Image Density”, Copy Reference. Copies contain blot[...]

When You Cannot Make Clear Copies 15 2 A shadow appears on copies if you use pasted originals. Image density is too dark. Adjust the image density set- tings. See “Adjusting Image Density”, Copy Reference. Change the orientation of the original. Put mending tape over the pasted areas. The same copy area is dirty whenever making copies. The expo[...]

Troubleshooting When Using the Copy Function 16 2 Black spots appear on the copy of a photographic print. Because of high humidity, the photographic print has stuck to the exposure glass. Place the print on the ex po- sure glass in either of the fol- lowing ways: • Place an OHP transpar ency on the exposure glass, and then place the print on top [...]

When You Cannot Make Copies As Wanted 17 2 When You Cannot Make Copies As Wanted This section describes causes and remedies when copy re sults are not as expected. ❖ Basic Problem Causes Solutions Misfeeds occur frequently. The number of sheets loaded exceeds the capacity of the machine. Load paper only as high as the upper limit markings on the [...]

Troubleshooting When Using the Copy Function 18 2 ❖ Edit ❖ Combine Copies are not stapled. The number of co pies exceed s the capacity of the stapler. Check the stapler capacity. See “Supplementary Informa- tion”, Copy Re ference. Copies are not stapled. Copy paper is curled. Turn the copy paper over in the tray. Staple s are wrongly positi[...]

When You Cannot Make Copies As Wanted 19 2 ❖ Duplex When Memory Is Full Problem Causes Solutions Cannot print in duplex mode. You may have loaded paper on the bypass tray. Remove paper loaded on the bypass Tray. Load paper in Tray 1 - 4. Cannot print in duplex mode. Y ou have loaded pape r ex- ceeding 90 g/m 2 . Change the paper. Cannot print in [...]

Troubleshooting When Using the Copy Function 20 2[...]

21 3. Troubleshooting When Using the Facsimile Function This chapter describes likely causes of and possible solutions for facsimile func- tion problems. Adjusting the Volume The following descr ibes how to adjust the volume. You can change the volume of the follo wing sounds that the machine makes. ❖ On Hook Mode Heard when the { On Hook Dial } [...]

Troubleshooting When Using the Facsimile Function 22 3 C Select [ General Settings/Adjust ] using {U} or {T} , and then press t he { OK } key. D Select [ Adjust Sound Volume ] using {U} or {T} , and then press the { OK } key. E Select the item you want to adjust using {U} or {T} , and then press the { OK } key. F Select the volume using {W} or {V} [...]

Adjusting the Volume 23 3 Note ❒ You can also adjust the On Ho ok volume when y ou press the { On Hook Di- al } key. See “On Hook Dial”, Facsimile Reference. ❒ If the Extended Security function prevents you from chang ing this setting, contact the ad ministrator. ❒ You can set the volume level to between 0 and 7. Reference “On Hook Dial[...]

Troubleshooting When Using the Facsimile Function 24 3 When a Message Is Displayed This section describes the machine's ma in messages. If other messages appear, follow their instructions. Message Cause Solution Error occurred, and trans. was cancelled. A document jam occurred during Immediate Transmission. There may be a problem with the ma- [...]

When a Message Is Displayed 25 3 You do not have privileges to use this func- tion. The use of this function is restrict- ed to authentified use rs only. Contact the administrator. Authentication failed. The entered login user name or password is incorrect. Confirm correct login user name or password. Authentication failed. Authentication is not po[...]

Troubleshooting When Using the Facsimile Function 26 3 Check whether there are any network prob- lems. { 13-10 } The alias telephone number you entered is already registered on the gatekeeper by another device. • Check the alias telephone number is correctly pro- grammed using the Web Im- age Monitor. See the Web Image Monitor's Help. • Co[...]

When a Message Is Displayed 27 3 Check whether there are any network prob- lems. { 14-01 } Cannot find the DN S server, SMTP server o r folder for forwarding. • Check that the DNS server IPv4 address is correctly pro- grammed using Web Image Monitor. See the Web Image Monitor's Help. • Check that the host name or IPv4 address of the SMTP s[...]

Troubleshooting When Using the Facsimile Function 28 3 Check whether there are any network prob- lems. { 14-09 } E-mail transmission was refused by SMTP authentication, POP be- fore SMTP authentication or login authentication of the computer in which the folder for forwarding is specified. • Check that the user name and password for SMTP authenti[...]

When a Message Is Displayed 29 3 Check whether there are any network prob- lems. { 15-02 } Cannot log on to the POP3/IMAP4 server. • Check that the user name and password of the E-mail Ac- count are correctly pro- grammed from [ File Transfer ] under [ System Settings ] . Se e “File Transfer”, General Set- tings Guide. You can also use the We[...]

Troubleshooting When Using the Facsimile Function 30 3 Note ❒ If “ Check whether there are any network problems. ” appears, the ma- chine is not correctly conne cted to the ne twork or the settings of the machine are not correct. If you do not need to conn ect the machine to the network, you can specify the setting so this message is not disp[...]

When You Cannot Send or Receive Fax Messages As Wanted 31 3 When You Cannot Send or Receive Fax Messages As Wanted This section describes likely causes of and possible solutions for transmission and reception-related problems. ❖ Transmission/Reception ❖ Transmission Problem Cause Solution Both transmission and reception are impossible. The modu[...]

Troubleshooting When Using the Facsimile Function 32 3 ❖ Reception Cannot cancel a Memo- ry Transmission. The document is being sent or it is in standby. Press the { Clear/Stop } key. See “Canceling a Transmission”, Fac- simile Reference. Cannot cancel an Im- mediate Transmission. -P r e s s t h e { Clear/Stop } key. See “Canceling a Transm[...]

When You Cannot Send or Receive Fax Messages As Wanted 33 3 ❖ Printing Problem Cause Solution Print is slanted. The tray's side fences may not be locked. Check the side fences are locked. See p.92 “Changing the Paper Size”. Print is slanted. The paper is fed in at a slant. Load the paper corr ectly. See p.87 “Loading Paper”. Print is[...]

Troubleshooting When Using the Facsimile Function 34 3 The image is too dark or too light. The correct paper type settings are not made. Check the paper loade d on the paper tray or bypass tray matches the paper type set on the display panel. See “Copy Paper”, About This Machine. The image is too dark or too light. Using toner bottles not recom[...]

When You Cannot Send or Receive Fax Messages As Wanted 35 3 ❖ Others When Memory Is Full This section describes likely causes of and possible solutions for problems relat- ed to full memory. Problem Cause Solution All fax documents stored in memory have been lost. Those docu- ments include ones stored through Memory Transmission/Recep- tion, Memo[...]

Troubleshooting When Using the Facsimile Function 36 3 When an Error Report Is Printed A n E r r o r R e p o r t i s p r i n t e d i f a d o c u m e n t c a n n o t b e s u c c e s s f u l l y s e n t o r r e c e i v e d . Possible causes include a problem with the machine or noise on the tele phone line. If an error occurs during transmission, res[...]

Turning Off the Main Power / In the Event of Power Failure 37 3 Turning Off the Main Power / In the Event of Power Failure This section de scribes the machin e status whe n the power is turned of f or if the power fails. R CAUTION: Important ❒ Do not turn off the main po wer switch while the operation switch indicator is lit or blinking. If you d[...]

Troubleshooting When Using the Facsimile Function 38 3 When an Error Occurs Using Internet Fax This section describes reports that the mach ine sends if an Internet Fax error occurs. Error Mail Notification The machine sends the Error Mail Notificati on to the sender when it is unable to successfully receive a particular e-mail messa ge. A “cc”[...]

39 4. Troubleshooting When Using the Printer Function This chapter describes likely causes of an d possible solutions for printer f unction problems. When using the DDST Unit, see “Troubleshooting When Using the DDST Unit”. When a Message Is Displayed during Installation of the Printer Driver This section describes what to do if a message appea[...]

Troubleshooting When Using the Printer Function 40 4 Windows XP Professional or Windows Server 2003 This section describes the procedure under Wind ows XP Professional or Windows Server 2003. A On the [ Start ] menu, click [ Printers and Faxes ] . B Click [ Add a printer ] . C Follow the instructions in Add Print er Wizard. If the printer driver is[...]

When a Message Is Displayed during Installation of the Printer Driver 41 4 Windows Vista This section describes the procedure under Windows Vista. A On the [ Start ] menu, click [ Control Panel ] . B Click [ Hardware and Sound ] . C Click [ Printers ] . D Click [ Add a printer ] . E Follow the instructions in Add Print er Wizard. If the printer dri[...]

Troubleshooting When Using the Printer Function 42 4 When a Message Is Displayed This section describes the principal mess ages that appear on the display panel. If a message not described here appears, act according to the message . Note ❒ Before turning the main power off, s ee “Turning On the Power” , About This Machine. Reference “Turni[...]

When a Message Is Displayed 43 4 Alert Messages This section describes the machine alert messages. Message Cause Solution Problem:Wire- less card An error may have occurred in the IEEE 802.11b card. Turn off the main power switch, and back on again. If the message appears again, contact your sales or service representative. Problem:Wire- less board[...]

Troubleshooting When Using the Printer Function 44 4 Problem with unit. Finisher [JobReset] There is a problem with the finisher. Turn the power off, and then on. If the message app ears again, contact your sales or service representative. Authentication failed. • The login user name or pass- word entered is incorrec t. • The machine currently [...]

When a Message Is Displayed 45 4 Printing the Error Log If files could not be printed due to printing errors, print the error log to identify the problem. A Press the { User Tools/Counter } key. B Select [ Printer Features ] using {U} or {T} , and then press the { OK } key. C Select [ List/Test Print ] using {U} or {T} , and then press the { OK } k[...]

Troubleshooting When Using the Printer Function 46 4 When You Cannot Print Use the following procedur es if printing does not start even after performing [ Print ] . Problem Cause Solution Printing does not start. The power is off. Check the cable is securely plugged into the power outlet and the machine. Turn on the main power switch. Printing doe[...]

When You Cannot Print 47 4 If the printing does not start, co ntact your service representa tive. Printing does not start. If the machine is operating in an extended wireless LAN, the re- ceiver's MAC address may be preventing communication with the access point. Check access point settings when in infrastructure mode. Depend- ing on the acces[...]

Troubleshooting When Using the Printer Function 48 4 ❖ When the machine is connected to the computer using the interface cable The following show s how to check the print po rt when the D ata In indicator does not light up or blink. Check if the pr int port settin g is correct. When it is connecte d using a paralle l interface, connect it to LPT1[...]

Other Printing Problems 49 4 Other Printing Problems This section describes likely causes of and possible solutions for problems that can occur when printi ng from a computer. ❖ When you cannot print clearly Problem Cause Solution The print on the entire page is faded. The paper is damp. Use paper that has been stored in the recommended te m- per[...]

Troubleshooting When Using the Printer Function 50 4 ❖ When certain settings are re quired on the printer driver The image is too dark or too light. The paper is loaded reverse side up. Before printing on special paper, check its surface careful- ly. Printing on non-print su rfaces reduces print quality and can damage the machine' s internal[...]

Other Printing Problems 51 4 Some types of data, such as graphics data or data from cer- tain applica- tions, do not print. The correct printer driver settings are not made. ❖ PCL 6/5e On the [ Print Quality ] tab, click [ Off ] in the [ Toner saving ] area, and then print. ❖ RPCS •O n t h e [ Misc. ] tab, select [ Spool data in EMF form at ][...]

Troubleshooting When Using the Printer Function 52 4 The printed im- age is different from the image on the computer display. With certain functions, such as enlargement and reduction, image layout might be differ- ent to that on the computer display. In the application, change the layout, c haracter size, and character settings. The printed im- ag[...]

Other Printing Problems 53 4 Photo images are coarse. Some applica- tions print at lower resolution. Use the application's settings to specify a higher resolution. Solid lines are printed as bro- ken lines. Dither patterns do not match. Make the following settings with the printer driver : •I n t h e [ Change User Settings... ] dialog box, o[...]

Troubleshooting When Using the Printer Function 54 4 ❖ When paper is not fed properly Problem Cause Solution Paper is not fed from the select- ed tray. When you are us- ing a Windows operating sys- tem, printer driv- er settings override those settings using the display panel. Set the desired input tray usin g the printer dr iver. See the printer[...]

Other Printing Problems 55 4 ❖ Other printing problems There is considera- ble delay between the print start i n- struction and actu- al printing. Processing time depends on data volume. High volume data, such as graphics- heavy docu- ments, takes longer to process. If the Data In indicator is blinking, data has been received by the machine. Wait[...]

Troubleshooting When Using the Printer Function 56 4 If the problem cann ot be solved, cont act your sales or service representa tive. Duplex prin ting is malfunctioning. Duplex print- ing cannot be done with a tray for which [ Off ] has been speci- fied as Paper Type on the Sys- tem Settings menu. Change the Paper Type setting for the tray to [ On[...]

57 5. Troubleshooting When Using the Scanner Function This chapter describes likely causes of and possible solutions for scanner func- tion problems. When us ing the DDST Unit , see “Troubleshoot ing When Using the DDST Unit”. When Scanning Is Not Done As Expected This section describes causes and remedies when scan results are not as expected.[...]

Troubleshooting When Using the Scanner Function 58 5 When You Cannot Send Scanned Files The following sections describe likely ca uses of and solutions for network deliv- ery and e-mail sending-related problems. When You Cannot Browse the Ne twork to Send a Scanned File This section describes likely causes of an d possible solutions for the browser[...]

When You Cannot Send Scanned Files 59 5 Operations Are Not Possib le When Messages Appear This section describes likely causes of and possible solutions for messages that appear when the machine fail s to operate. Message Cause Solution Updating desti- nation list. Re- select destination(s) or sender's name later. The destination list is being[...]

Troubleshooting When Using the Scanner Function 60 5 When a Message Is Displayed This section describes likely causes of and possible soluti on s for error messages that may appear on the machine's di splay panel and the Client Computer. When a Message Is Displaye d on the Display Panel This section describes causes and remedi es if an error m[...]

When a Message Is Displayed 61 5 Cannot detect original size Select scan size. You have loaded paper of a size not shown in Paper Size Settings with User Tools. • Place the original correctly. • Specify the scan size. • When placing an original di- rectly on the exposure glass, the lifting/ lowering action of the ARDF trigger s the auto- mati[...]

Troubleshooting When Using the Scanner Function 62 5 Dest. authenti- cation failed. Check settings and check Scanned File Status. The entered user name or pass- word was invalid. • Check that the user name and password are correct. • Check that the ID and pass- word for the destination fold- er are correct. • A password of 128 or more char- a[...]

When a Message Is Displayed 63 5 Entered protec- tion code for dest. is incor- rect. Please re- enter. The correct protection code was not entered. Make sure the protection code is correct, and then enter it again. See “Registering a Protection Code”, General Settings Guide. Exceeded max. number of alpha- numeric charac- ters. The maximum enter[...]

Troubleshooting When Using the Scanner Function 64 5 Reference p.6 “When You Have Problems Operating the Machine” Sending has failed. Press Job Information key to check the status. Sending has failed. Press the { Job Information } key to check the stat us. Try the operation once more. If the message is still shown, the network may be crowded. C[...]

When a Message Is Displayed 65 5 When a Message Is Displaye d on the Client Computer This section descr ibes likely caus es of an d possible solutions for the main error messages displayed on the client co mputer when using the TWAIN driver. Important ❒ If an error message that is not included in this section appears, turn off the main power swit[...]

Troubleshooting When Using the Scanner Function 66 5 Scanner is not available. Check the scan- ner connection status. • The machine's main power switch is off. • The machine is not connected to the network correct ly. • Set the main power switch to “On”. • Check whether the machine is con- nected to the network correctly. • Desel[...]

When a Message Is Displayed 67 5 Reference “Turning On t he Power”, About This Machi ne Cannot find "xxx" scanner used for the previous scan. "YYY" will be used instead. (XXX and YYY indicat e a scanner name.) • The main power switch of the previously used scanner is not set to “On”. • The machine is not connected to[...]

Troubleshooting When Using the Scanner Function 68 5[...]

69 6. Troubleshooting When Using the DDST Unit This chapter describes likely causes o f and possible solutions for printer and scanner function pr oblems when us ing machines with the DDST Uni t. The Printer Function When a Message Is Displayed duri ng Installation of the Printer Driver This section describes what to do if a message appears when in[...]

Troubleshooting When Using the DDST Unit 70 6 Windows XP Professional or Windows Server 2003 This section describes the procedure for Windows XP Professional and Win- dows Server 2003. A On the [ Start ] menu, click [ Printers and Faxes ] . B Click [ Add a printer ] . C Follow the instructions in Add Print er Wizard. If the printer driver is on a C[...]

The Printer Function 71 6 When a Message Is Displayed This section describes the principal mess ages that appear on the display panel. If a message not described here appears, act according to the message . Note ❒ Before turning the main power off, s ee “Turning On the Power” , About This Machine. Reference “Turning On t he Power”, About [...]

Troubleshooting When Using the DDST Unit 72 6 Alert messages This section describes the machine alert messages. Messages/Second messages C auses Solutions Duplex mode is in off position for Tray # The selected paper tray has not been config ured for du- plex printing. # indicates the tray number. Press [ JobReset ] to change the paper tray settings[...]

The Printer Function 73 6 Reset Paper Tray correctly. The selected paper tray does not exist or is not set correctly. Set the paper tray correctly. D Toner is almost empty. Add toner. Toner is running out. Replace the toner cartridge soon to maintain print quality. Tray # Error A paper tray error has occurr ed. # indicates the tray number. Press [ [...]

Troubleshooting When Using the DDST Unit 74 6 Printing the error log If files could not be printed due to printing errors, print the error log to identify the problem. A Press the { User Tools/Counter } key. B Select [ Printer Features ] using {U} or {T} , and then press the { OK } key. C Select [ List/Test Print ] using {U} or {T} , and then press[...]

The Printer Function 75 6 When You Cannot Print Use the following procedur es if printing does not start even after performing [ Print ] . If the printing does not start, co ntact your service representa tive. Problem C ause Solution Printing does not start. The power is off. Check the cable is securely plugged into the power out let and the machin[...]

Troubleshooting When Using the DDST Unit 76 6 ❖ When the machine is connected to the computer using the interface cable The following show s how to check the print po rt when the D ata In indicator does not light up or blink. Check if the print port setting is correct. For USB port connection, the USB port must be set. For Windows 98/Me A Click t[...]

The Printer Function 77 6 Other Printing Problems This section describes likely causes of and possible solutions for problems that can occur when printi ng from a computer. ❖ When you cannot print clearly Problem C ause Solution The print on the entire page is faded. The paper is damp. Use paper that has been stored in the recommende d temperatur[...]

Troubleshooting When Using the DDST Unit 78 6 ❖ When certain settings are re quired on the printer driver The image is too dark or too light. The paper is loaded reverse side up. Before printing on special pa- per, check its surface careful- ly. Printing on non-print surfaces reduces print quality and can damage the machine's internal compon[...]

The Printer Function 79 6 Optional components con- nected to the machine ar e not recognized when using Win- dows 98/ Me/ 2000/ XP or Windows Server 2003. The option setup in printer properties is not configured when bidirectional transmis- sion is not enabled. See the printer driver Help. Some types of data, suc h as graphics data or data from cer[...]

Troubleshooting When Using the DDST Unit 80 6 ❖ When paper is not fed properly Photo images are coarse. Som e applications print at lower resolution. Use the application's settings to specify a hi gher resolution. When using Windows 98/ Me/ 2000/ XP or Windows Server 2003, Auto Re- duce/Enlarge print does not come out as expect ed. - Make su[...]

The Printer Function 81 6 ❖ Other printing problems If the problem cann ot be solved, cont act your sales or service representa tive. Misfeeds occur freque ntly. The copy paper is wrinkled or has been folded/creased. Use recommended paper. Use paper that has been stored in the recommended tempe ra- ture and humidi ty condition. See “Copy Paper?[...]

Troubleshooting When Using the DDST Unit 82 6 The Scanner Function When Scanning Is No t Done As Expected This section describes causes and remedies when scan results are not as expected. Problem C ause Solution The scanned image is dirty. The exposure glass, scanning glass, exposure glass cover, or ARDF is dirty. Clean these parts. See p.113 “Ma[...]

The Scanner Function 83 6 When a Message Is Displayed This section describes likely causes of and possible soluti on s for error messages that may appear on the machine's di splay panel and the Client Computer. When a message is displaye d on the client computer This section descr ibes likely caus es of an d possible solutions for the main err[...]

Troubleshooting When Using the DDST Unit 84 6 Scanner is not available on the specified device. The TWAIN scan ner functi on cannot be used on this machine. Contact your service repre- sentative. Scanner is not available. Check the scanner connection status. • The machine's main power switch is off. • The machine is not connect- ed to the [...]

The Scanner Function 85 6 Reference “Turning On t he Power”, About This Machi ne Error has occurred in the scanner driv- er. An error has occurred in the driver. • Check whether the ne twork cable is connected correctly to the client computer. • Check whether the Ether- net board of the client computer is recognized correctly by Windows. ?[...]

Troubleshooting When Using the DDST Unit 86 6[...]

87 7. Adding Paper, Toner and Staples This chapter describes troubleshooting proc edures that are applicable to all the machine's functions. Loading Paper This section descr ibes what to do w h en paper runs out and needs reloading. R CAUTION: Important ❒ Check the top of the stack is not higher than the limit mark inside the tray. ❒ Fan p[...]

Adding Paper, Toner and Staples 88 7 Loading Paper into the Paper Trays This procedur e explains how t o load paper into the paper trays. A Make sure the paper tray is not in use. B Pull the paper tray out slowly until it stops. C While pinching the release leve r, slide the end fence outward. D Square the paper and place it in the tray. Do not sta[...]

Loading Paper 89 7 Orientation-Fixed Paper or Two-Sided Paper The following describes pape r with its orientation and printing surface specified (letterhead paper). Orientation-fixed (top to bo ttom) or tw o-sided paper (for example, letterhead paper, prepunched paper, or copied pa per) might no t print correctly, depending on how the or iginals an[...]

Adding Paper, Toner and Staples 90 7 ❖ Loaded paper orientation • For machine with copier function only A YP013S[...]

Loading Paper 91 7 •F o r M F P Note ❒ In [ System Settings ] , specify [ Letterhead ] for “Paper Type” of the paper tray you w a nt to us e. T h i s se tt in g i s o nl y a va i l a b le wh en th e p r i nt er /s c a n n er an d f a x units are installed. See “Tray Paper Settings”, General Settings Guide. BAK001S[...]

Adding Paper, Toner and Staples 92 7 Changing the Paper Size This section describes how to change paper sizes. Note ❒ Be s ur e t o se le ct t he pap er siz e i n Pa pe r Si ze Se tti ng s wi th Use r To ol s. If y ou do not, misfeeds might occur. See “Tray Paper Settings” , General Settings Guide. ❒ Fan the paper before loading. ❒ Straig[...]

Changing the Paper Size 93 7 Changing the Paper Si ze in the Paper Tray Use the following procedur e when changing a paper size in the paper tray. A Make sure the paper tray is not in use. B Pull the paper tray out slowly until it stops. C Remove any remaining copy paper. D While pinching the release leve r, slide the end fence outward. E Press dow[...]

Adding Paper, Toner and Staples 94 7 G Square the paper and place it in the tray. Do not stack pap er over the limit mark . H While pressing the release lever, push in the side and end fences until they are flush against the paper's edges. I Press down the lock button. J Push the paper tray in until it stops. Note ❒ When setting small quanti[...]

Changing the Paper Size 95 7 Selecting the paper si ze with user tools This procedure explains how to change to a paper size selected with User Tools. A Press the { User Tools/Counter } key. B Select [ System Settings ] using {U} or {T} , and then press the { OK } key. C Select [ Tray Paper Settings ] using {U} or {T} , and then press the { OK } ke[...]

Adding Paper, Toner and Staples 96 7 F Press the { User Tools/Counter } key. G Load the paper, and then gently pus h the paper tray in until it stops. H Check the paper size on the display panel. Note ❒ For details about the types of paper th at can be loaded in the paper tray, see “Tray Paper Settings”, General Settings Guide. Reference “T[...]

Adding Toner 97 7 Adding Toner This section descr ibes a dding and storing toner. R WARNING: R CAUTION: R CAUTION: R CAUTION: R CAUTION: R CAUTION: R CAUTION: Important ❒ Fault may occur if you use toner other than th e recommended type. ❒ When adding toner, do not turn off the operat ion switch. If you do, sett ings will be lost. ❒ Add toner[...]

Adding Paper, Toner and Staples 98 7 Note ❒ You can make about 50 copies even after the D Add Toner indicator begins flashing, but replace toner soon to prevent poor copy quality. Replacing Toner This section describes how to replace the toner bottle. Removing toner Important ❒ Do not shake the removed toner bottle. Th e remaining toner might s[...]

Adding Toner 99 7 Note ❒ Do not remove the black cap before shak ing. ❒ Do not remove the inne r cap. Sending Fax Messages When Toner Has Run Out When the machine has run ou t of toner, the indicator on the display lights. Note that even if th ere is no toner le ft, you can still send fax docum ents. Important ❒ Communication is not possible [...]

Adding Paper, Toner and Staples 100 7 Adding Staples This section ex plains what to do when staples need replacing . R CAUTION: Important ❒ Stapling failures or jams may occur if you use a staple cartridge other than the recommended type. Finisher The following proce dure explains how to add staples to th e finisher. Note ❒ If you cannot pull o[...]

Replacing the Transmission Stamp Cartridge 101 7 Replacing the Transmission Stamp Cartridge If the transmission stamp become s faint, replace the cartridge. Important ❒ This stamp cartridge is used for facsimile and scanner functions. ❒ Use the cartridge specified for this machine. ❒ Do not add ink to the cartridge by yourself. Neglecting thi[...]

Adding Paper, Toner and Staples 102 7 D Insert the new stamp cartridge. Insert the cartridge until the metal parts are no longer visible. E Close the stamp cover. Hold down the centre part of the cover to make sure that it is closed completely. F Lower the ARDF. AMI002S ZEXH100J[...]

103 8. Clearing Misfeeds This chapter describes what to do when paper or originals misfeed (become jammed inside the machine). Removing Jammed Paper R CAUTION: R CAUTION: Important ❒ When clearing misfeeds, do not turn o ff the operation switch. If you do, your copy settings are cleared. ❒ To prevent misfeeds, do not leave any to rn scraps of p[...]

Clearing Misfeeds 104 8 When A Is Displayed When B Is Displayed When C Is Displayed BAK008S ASB006S BAK007S[...]

Removing Jammed Paper 105 8 When P Is Displayed When Y Is Displayed ASB008S ASB010S[...]

Clearing Misfeeds 106 8 When Z Is Displayed When R Is Displayed (When Finisher Is Install ed) A YP015S BAK002S[...]

Removing Jammed Paper 107 8 When D Is Displayed (When Bridge Unit Is Installed) A Open the bridge unit covers. B Remove the misfed paper. BAK011S BAK012S[...]

Clearing Misfeeds 108 8 Removing Jammed Staples This section explains how to remove jammed staples. Important ❒ Curled paper may cause staples to jam. To avoid this, turn copy paper over in the tray. ❒ When the finisher is installed, after removing jammed staples, stapl es will not be ejected the first few times you try to use the stapler. Refe[...]

109 9. Remarks This chapter describes how to maintain and o perate the machine. Where to Put Your Machine This section provides precauti ons for installation, movement and disposal. Machine Environment Choose your machine' s location carefully. Environmental conditions grea tly affect its pe rformance. Optimum environmental conditions The foll[...]

Remarks 110 9 Environments to avoid • Locations exposed to dire ct sunlight or other sour ces of strong light (more than 1,500 lux). • Locations directly exposed to cool air from an air conditioner or heated air from a heat- er. (Sudden temperature c hanges can cause condensation to f orm inside the machine.) • Locations close to machines gen[...]

Where to Put Your Machine 111 9 Reference p.37 “Turning Off the Main Power / In the Event of Power Failure” “Turning Off the Main P ower”, About This Machine Power Connection The following describes power supply. R WARNING: R CAUTION: R CAUTION: R CAUTION: R CAUTION: • When the main power switch is in the stand-by position, th e optional [...]

Remarks 112 9 Access to the Machine Place the machine near the power source , provi ding the clearance areas shown. 1. Rear: 5 cm (2") or more 2. Right: 25 cm (10") or more 3. Front: 75 cm (29.6") or more 4. Left: 15 cm (6") or more Note ❒ For the required space when options are inst alled, contact your service representative.[...]

Maintaining Your Machine 113 9 Maintaining Your Machine I f t h e e x p o s u r e g l a s s , e x p o s u r e g l a s s c o v e r , o r A R D F b e l t i s d i r t y , c o p y c l a r i t y may be reduced. Clean these parts if they are dirty. R CAUTION: Important ❒ Do not use chemica l cleaners or orga ni c solvents, such as thinner or benzene. I[...]

Remarks 114 9 Cleaning the Exposure Glass Cover This section descr ibes how to clean the exposure glass cover. Clean 1. Cleaning the ARDF This section descr ibes how to clean the ARDF. Clean 1 and 2. BAK003S AMH012S[...]

115 INDEX A Adding staples , 100 Adding toner , 97 Add Toner indicator , 3 Adjusting the display's con trast , 6 Alert messages , 43 , 72 ARDF , 1 ARDF belt is dirty , 113 Authenticati on failure , 6 B Basic , 17 Bridge Unit , 1 C Changing the paper size , 92 Changing the paper size in the paper tray , 93 Cleaning the machine , 113 Combination[...]

116 AE AE D010-7626A P Panel tone , 4 Paper is not fed from selected tray , 49 , 77 Parts of image not copied , 14 Password not correct , 6 Power connection , 111 Power Failure Report , 37 Power supply , 111 Precautions when locating the machine , 109 Precautions when moving the machine , 110 Printed image is different from computer display , 49 , [...]

In accordance with IEC 60417, this machine uses the fol lowing symbols for the main power switch: a means POWER ON. b means POWER OFF. c means STAND BY. Trademarks Microsoft ® , Windows ® , Windows Server ® , and Windows Vista TM are either registered trademarks or trademarks of Microsoft Corporation i n th e United States and/ or other countrie[...]

Operating Instructions Troubleshooting Type for MP 2500/Aficio MP 2500/IS 2325 AE AE D010-7626A[...]