Samsung 7000 Series manual

System Ad ministrati on Guid e www .samsun g.com/bcs F F E E A A T T U U R R E E S S A A N N D D S S P P E E C C I I F F I I C C A A T T I I O O N N S S 0 Call attendan t or system operator 10 + xxx Retrieve parked calls 11 Put calls on and take calls o ff hold 12 + xxx Retrieve calls on hold at another stati on 13 Door lock release 16 + xxx Make s[...]

SY STEM ADMINISTRA TION AND SPECIAL FEA TURES GUIDE for O fficeSer v ™ 100, O fficeSer v ™ 500 O fficeSer v ™ 7000 Series April 2007 Samsung T elecommunications America reser ves the right without prior notice to r evise information in this guide for any reason. Samsung T elecommunications America also reser ves the right without prior notice[...]

T ABLE OF C ONTENTS ABOUT THIS BOOK .................................................................................... 1 SPECIAL FEA TURES System Ring Plans .......................................................................................................... 2 Manual Ring Plan Change ..........................................................[...]

SY STEM ADMINISTRA T OR PROGR AMMING Customer L evel Access .............................................................................................. 10 Customer L evel Access U sing the PROG Key ......................................................10 Change F eature Passc ode ..................................................................[...]

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1 ABOUT THIS BOOK This book contains instructions for special featur es that ever y telephone user may not need to know . The o wner can decide who the system administrator will be and who will have acc ess to these features. Station users can be trained on only the items that apply to them. This proc edure will help control costs and telephone abu[...]

2 SPECIAL FEA TURES SY STEM RING PLANS Y our system is designed to have a maximum of six diff erent Ring Plans. Each ring plan can be programmed to allow diff erent lines to ring different ring plans to ring different station and/or station groups . Examples of why different ring plans are required can include normal day oper ation, night operation[...]

CALLING THE SY STEM OPERA T OR Any station that dials 0 will ring its assigned operator . (If tenant service is used, each tenant may ha ve a different operator or operat or group.) Calls to the system or tenant operator are easily identified because the CALL key will hav e a fast flash- ing red light. Station users will never receiv e a busy signa[...]

4 When the second or third option is selected the barger will take priority over the line. This means unless you (barger) hang up first, the station or line you bar ged into will still be connected to you when the station y ou barged into hangs up. When the third option is selected, the station that barges-in can monitor the con- versation and no w[...]

OfficeSer v 100 20 Groups & OfficeSer v 7100 (500 through 519) these can be changed to 4 digits if required . T o create a backup or relief operator position, assign the main operator and one or more backup individuals to the operator gr oup. All but the main operat or should be out of the group . When it is necessary to use a backup operator ,[...]

6 NO TE: Outgoing DISA calls are contr olled by the dialing class of the station identi- fied by the security code. The DISA line must hav e disconnect super vision from the central office . Insist that this ser vice is verified by your installation/service company . DISA SECURIT Y A common practice among hackers is to repeatedly dial a known DISA [...]

NO T VERIFIED When set for this option the user must enter an account c ode for all outgoing calls, but the account code is not verified against the syst em list. Non verified account codes can contain the digits 0~9, * and #. USING FORCED A C C OUNT C ODES • Lift the handset and press the AC CT C ODE key or dial 47 . • Enter the account code. [...]

8 lines in the other system to make outside calls. Tie line calls can be put on hold, transferred and c onferenced in the same manner as are other outside calls. • Lift the handset or press the SPK or MONIT OR key . • Dial the tie line access code or press the tie line key . • When you rec eive dial tone from the other system, you can dial ex[...]

CALLER ID SPECIAL FEA TURES NO TE: The Caller ID features belo w require optional software and/or hard- ware . Please ask your installation and service c ompany for details. ABANDON CALL LIST The system has a system-wide abandoned calls list that stor es CID information for the last 100 calls on the OfficeSer v 7000 Series , OfficeSer v 500 M and L[...]

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TEAR HERE CALLER ID SPECIAL FEA TURES INVESTIGA TE Inv estigate allows selected stations with a special class of ser vice to investi- gate any call in progr ess. If CID information is av ailable for an incoming call, you will know to whom this station user is speaking. F or outgoing calls, you can see the number that was dialed. After in vestigatin[...]

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10 SY STEM ADMINISTR A T OR PROGRAMMING CUST OMER LEVEL A C CESS Before an y customer programs can be accessed , you must first open system pr o- gramming using the passcode you ha ve been assigned. Y ou must use a display keyset. Should it become necessary to change this passcode, see your service com- pany . • While on-hook, press TRSF and then[...]

11 CHANGING FEA TURE P ASSC ODE Y ou can change individual feature passcodes. This program is used to change the passcodes for sev eral features. These f eatures are the following: RING PLAN SER- VICE, DISA ALARM, ALARM CLEAR, and AA RECORD . Note: Each passcode is four digits long. Each digit can be 0 to 9. PROGRAM KEYS UP & DOWN - Selec t the[...]

12 F ailure to enter the time using the 24 hour clock will cause the date to change at 12:00 P .M. Open customer programming and follow the instructions below . ACTION DISPLA Y 1. Press TRSF and then dial 505 OLD:6010184:0047 Display shows NEW:WMMDDYY:HHMM 2. Enter the new time and date using OLD:6010184:0047 the above f ormat NEW:3020994:1445 3. V[...]

13 2. Dial the station number OR use the [205] PASSCODE UP and DOWN keys to scroll through PASSCODE: ,,,, the keyset numbers and press the right soft key to move the cursor right 3. Press HOLD to reset the passcode [205] PASSCODE PASSCODE : 1234 4. Press the right soft key to return t o step 2 OR press TRSF to stor e and exit programming OR press S[...]

4. Press TRSF to store and exit programming OR press SPK to store and advance to the next program NO TE: Director y information is alway s 11 charac ters. DEF AUL T DA T A: NONE Names are written using the keypad . Each press of a key will select a charac ter . Pressing the dial pad key mo ves the cursor to the next position. F or example, if the d[...]

iDCS / ITP / DS 5000 KE Y SET S C OUNT 1 2 3 4 5 DIAL 0 < > . ) 0 DIAL 1 space ? , ! 1 DIAL 2 A B C @ 2 DIAL 3 D E F # 3 DIAL 4 G H I $ 4 DIAL 5 J K L % 5 DIAL 6 M N O ^ 6 DIAL 7 P Q R S 7 DIAL 8 T U V , 8 DIAL 9 W X Y Z 9 DIAL , := [ ] , 1. When the character you want appears on the same dial pad key as the previ- ous character , press UP to[...]

16 PROGRAM TRUNK NAMES This program is used to assign a char ac ter name or identification for each C.O . line. Y ou may assign a name of 11 characters long. PROGRAM KEYS UP & DOWN - Used to scroll and move cursor . KEYP AD - Used to enter characters. HOLD - Press t o clear entr y . Open customer programming and f ollow the instruc tions below [...]

17 PROGRAM ST A TION GROUP NAMES This program is used to assign a char ac ter name or identification for each station group . Y ou may assign a name 11 characters long . PROGRAM KEYS UP & DOWN - Used to scroll and move cursor . KEYP AD - Used to enter characters. HOLD - Press t o clear entr y . Open customer programming and f ollow the instruc [...]

18 PROGRAM SY STEM SPEED DIAL NUMBERS The system list starts with 200 numbers and can be increased in blocks of ten. The system may ha ve either 500 or 950 maximum depending on the setting in MMC 861. See your ser vice company to incr ease or decrease the system list. The speed dial codes are 500 – 999 or 050 – 999. Each speed dial number consi[...]

19 iDCS KE Y SET S DS 5000 SERIES KE Y SET S Open customer programming and f ollow the instruc tions below . ACTION DISPLA Y 1. Press TRSF and then dial 705 SYS SPEED DIAL Display shows the first number 5 00: 2. Dial the speed bin desired (e.g ., 505 ) OR SYS SPEED DIAL press UP or DOWN to choose and 5 05: press the right soft key to move the curso[...]

20 4. Press the F key to t oggle to Pro gram SYS SPEED NAME S yst em S p eed D ial N ames , step 3 to 505: enter the name 5. Press TRSF to store and exit programming OR press SPK to store and advance to the next program DEF AUL T DA T A: NO SPEED NUMBERS ASSIGNED PROGRAM SY STEM SPEED DIAL NAMES This program is used to assign a char ac ter name or [...]

21 PROGRAM PERSONAL SPEED DIAL NUMBERS FOR O THER ST A TIONS Individual station users can program their own numbers , but in cases where this is not practical, or for single line telephone users, this program allows a system administrator to view or change an y station’ s speed dial numbers. The station speed dial codes are 00–49 or 000–049. [...]

22 iDCS KE Y SET S DS 5000 SERIES KE Y SET S Open customer programming and f ollow the instruc tions below . ACTION DISPLA Y 1. Press TRSF and then dial 105 [201] SPEED DIAL Display shows 00 : 2. Dial the station number (e.g ., 205 ) OR [205] SPEED DIAL press UP or DOWN to select the station 00 : and press the right soft key to move the cursor OR p[...]

23 4. Dial the location number (e.g ., 05 ) OR [205] SPEED DIAL press UP or DOWN to select the location 05: _ and press the right soft key to move the cursor OR press the left soft key to return to step 2 5. Enter the trunk access code (e .g., 9 ) [205] SPEED DIAL follow ed by the number to be dialed 05 : 9-4264100_ (e.g ., 4264100 ) OR press the r[...]

24 2. Dial the station number (e.g ., 205 ) OR [2 05] SPEED NAME press UP or DOWN to select the station 00: and press the right soft key to move the cursor 3. If the selected station has no speed dial [205 ] SPEED DIAL bins, this display will be shown and a new SPDBLK NOT EXIST station may be selected 4. Dial the speed dial location (e.g ., 05 ) OR[...]

25 KEYP AD - Used to enter characters. HOLD - Press t o clear entr y . Open customer programming and follow the instructions below . A CTION DISPLA Y 1. Press TRSF and then dial 715 PGM.MESSAGE (01) Display shows the first message GIVE ME THE CALL 2. Dial in the message number (e.g ., 11 ) PGM.MESSAGE (16) OR press UP or DOWN to scroll through EMPT[...]

26 2. Dial the station number (e.g ., 205 ) OR [205 ]ALM REM(1) press UP or DOWN to select the station HHMM: NOTSET and press the right soft key to move the OR cursor OR press ANS/RLS to select all [ALL]ALM REM(1) stations HHMM: NOTSET 3. Dial 1 – 3 to selec t the alarm (e.g ., 2 ) OR [201]ALM REM(1) press UP or DOWN to select the alarm HHMM: NOT[...]

27 MANA GING KEY ASSIGNMENTS Y ou can view station key assignments and add ex tenders to some of the program- mable keys for easy one touch operation of frequently used f eatures. An extender is a number that makes an other wise general key ver y specific. Add- ing the digit “4” to a PA G E k ey defines this key for paging zone f our . Adding ?[...]

28 PROGRAM KEYS UP & DOWN - Selec t the extension number . KEYP AD - Used to enter extender codes. HOLD - Used to clear the display ed data. Open customer programming and f ollow the instruc tions below . ACTION DISPLA Y 1. Press TRSF and then dial 107 [2 01] KEY EXTEND Display shows the first station 01:CALL1 2. Dial the station number (e.g .,[...]

29 PROGRAMMING A C C OUNT C ODES This program is used to add or change acc ount code entries. PROGRAM KEYS KEYP AD - Used to enter the account code (allowable digits 0–9). UP & DOWN - Used to select entr y number . FLASH & TRSF - Used to view and change only the used entries. SPK/RLS - Used to clear data. Open customer programming and f o[...]

30 ST A TION TIMERS Each station can have fiv e timers customized for them to accommodate station users with individual work habits. These timers are as f ollows: NO ANS FWD No Answer F or ward This is the amount of time a call will ring at a station before it f or wards to the F or ward No Answer destination. The default is 15 seconds and the rang[...]

31 2. Dial the station number (e.g ., 205 ) OR [205] N O ANS FWD press UP or DOWN key to select the 010 SEC station and press the right soft key OR OR press ANS/RLS to select all stations [ALL] N O ANS FWD and press the right soft key 010 SEC 3. Press UP or DOWN key to selec t the [205] D TMF DUR. station timer and press the right soft key 0100 MS [...]

ACTION DISPLA Y 1. Press TRSF and then dial 728 TRANSLATION:(001 ) Display shows first entry DIGIT: 2. Dial entry number (e.g., 005 or 0005 ) TRANSLATION:(005) OR use UP and DOWN to scroll DIGIT:_ through entries and press right soft key to select entr y 3. Enter telephone number and press TRANSLATION:(005) right soft key to advance to name entry D[...]

HOLIDA Y This program pro vides the abilit y to set as many as 20 diff erent holidays. Each hol- iday will ov erride the System Operating Mode for that particular date with a pro- grammed ring plan. PROGRAM KEYS UP & DOWN - Used to scroll through options. KEYP AD - Used to enter selections. SOFT KEY S - Mov e cursor lef t and right. HOLD - Used[...]

34 CUST OMER SET REL OC A TION This program is used to swap inf ormation associated with two stations. All assign- ments such as trunk ring, station group, station COS, station speed dial etc. will fol- low this program. 18 button keysets and 28 button keysets can be exchanged . If incompatible set types are selected the system will provide an ERRO[...]

35 CUST OMER SET REL OCA TION ALLO W T ABLE Single Line DCS*, DS & iDCS 64 AOM iDCS 8B iDCS 18B iDCS 28B ITP-5107S ITP-5121D ITP-5112L DS5021D DS5014D DS5007S Single Line YES NO NO NO NO NO NO NO NO NO NO DCS*, DS & iDCS 64 AOM NO YES NO NO NO NO NO NO NO NO NO iDCS 8B NO NO YES NO NO NO NO NO NO NO NO iDCS 18B NO NO NO YES YES NO NO NO NO [...]

36 SY STEM MAINTENANCE ALARMS The OfficeSer v 100, OfficeSer v 500, and OfficeSer v 7000 systems provide a f eature that self-checks for any failur es. If a failure does occur in the software or hardware , a fault error will be generated and buff ered to an alarm repor t. During an alarm state every phone with an assigned SYSTEM ALARM button will r[...]

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System Ad ministrati on Guid e www .samsung.com/bcs F F E E A A T T U U R R E E S S A A N N D D S S P P E E C C I I F F I I C C A A T T I I O O N N S S 0 Call attendan t or system operator 10 + xxx Retrieve parked calls 11 Put calls on and take calls o ff hold 12 + xxx Retrieve calls on hold at another stati on 13 Door lock release 16 + xxx Make sp[...]