Samsung OFFICESERV OfficeServ 7200 manual

Every effort has been made to eliminate errors and ambiguities in the information contained in this booklet. Any ques- tions concerning information pr esented here should be directed to SAMSUNG TELEC OMMUNICA TIONS AMERICA. SAM- SUNG TELECOMMUNICA TIONS AMERICA disclaims all liabilities for damages arising from erroneous int erpretation or use of i[...]

Publication Inf ormation SAMSUNG TELEC OMMUNICA TIONS AMERICA reser ves the right without prior notice to r evise information in this publication for an y reason. SAMSUNG TELEC OMMUNICA TIONS AMERICA also reser ves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant. Copyr[...]

T ABLE OF C ONTENTS P AR T DESCRIPTION P A GE 1 SY STEM O VERVIEW 1.1 GENERAL DESCRIPTION ..........................................................................................................................1.1 1.2 SIZE AND CONFIGURA TION ..........................................................................................................[...]

OFFICESERV 7200 FEA TURE CAP ACITIES .............................................................................................. ..........3.5 4 BUSINESS FEA TURE P A CKA GE 4.1 SYSTEM FEA TURES DESCRIPTIONS ......................................................................................................4.3 4.2 ST A TION FEA TURES DESCRIPTI[...]

C on v ergenc e: One Solution ( V oice , Data, Wireless) 1.1 OfficeSer v Management W eb Brow ser (Data Modules) OS7200 Manager ( V oice modules) Data Services IP Router/Switch DHCP , QoS NA T/NAPT F irewall, IDS VPN Applications SVMi-20E OS Call OS Operator OS EasySet OS Dataview OS Open TSP V oice Ser vices TDM and Analog sets Softphone IP Phones[...]

The OfficeSer v 7200 offers a variety of interface cards that allow connection to the public telephone network or to privat e networks. These are generally referred t o as trunk cards. P roprietary digital phones called “keysets” c on- nect to Digital Line Inter face cards (DLI). In addition to these conv entional digital keyset, Samsung offers[...]

The follo wing table indicates the maximum quantity of each circuit type allowed . Howev er maximum quantities are decreased by the other card types in the system. For example, the maximum number of stations is decreased by the number of trunk cards installed . The maximum number of trunks is theref ore decreased by the number of station cards inst[...]

OfficeSer v 7200 Cabinet C onfigur ation 1.4 Slots 1 ~ 5 are universal slots. Fr ont View of the Expansion Cabinet Fr ont View of the Main Cabinet Slot 0 LC P Slot 1 Universal Slot 2 Universal Slot 3 Universal Slot 4 Universal Slot 5 Universal Slot 0 LC P Slot 1 Universal Slot 2 Universal Slot 3 Universal Slot 4 Universal Slot 5 Universal Cabinet S[...]

1.3 MAXIMUM DEVICE QU ANTITIES NO TE: Installing some combinations of these cards will reduce the maximum capacities list ed above . DEVICE T YPE MAXIMUM NO TES Physical P orts 192 In a 2 cabinet system Stations Q Digital Q Analog Q IP 160* 160* 120 *Maximum number of stations without any trunks. Limited by the number of av ailable universal slots [...]

1.4 TECHNOL OGY MEMOR Y The system operates using st ored program contr ol. This program is st ored on a 32MB SmartM edia card inserted into the Main Control P rocessor card (MCP). The Smart M edia card also provides spac e for a backup customer database and a backup operating program. The system boots from a 1 Megabyte boot ROM and downloads the o[...]

P AR T 2. HARD W ARE DESCRIPTIONS 2.1 SY STEM C ABINETS The cabinets that make up the OfficeSer v 7200 system are of metal construction and may be utilized as either as an expansion cabinet or as a main cabinet / key ser vice unit (KSU). The cabinets may be used individually or may be stacked up to two (2) high to achieve maximum capacity . A singl[...]

2.2.1 PROCESSOR CARD DA UGHTER BO ARDS There are f our (4) types of daughter board that can fit on the MCP card . These daughter boards will only work on the Main Control P rocessor (MCP). The various daughter boards and their uses are described belo w . MUL TI-FREQUENCY MODULE (MFM) The MFM Module installs in the third position of the MCP . The ma[...]

2.3 INTERF A CE CARDS These cards pro vide the inter face connections for telephone lines and stations t o the KSU and expansion cabi- nets. These cards fit into the universal card slots to configur e the system as required . 2.3.1 TRUNK C ARDS 8TRK BO ARD This card contains eight loop start C.O. line inter face circuits with C.O . disconnec t dete[...]

2.3.2 ST A TION C ARDS 8DLI This card is an eight circuit digital station int er face card that provides 2B+D service when installed in any univ er- sal card slot in all cabinets. Keyset daughter boards will only work when connected to this card . 16DLI2 This card is a sixteen circuit digital station interface card that provides 1B+D service when i[...]

2.3.3 SPECIAL FEA TURE C ARDS SVMi-20E The SVMi-20E is designed to meet the demands of the sophisticated voice mail user with-out sacrificing simplic- ity . The SVMi-20E is a self contained plug in (In-Sk in) Auto A ttendant and V oice Mail card. The SVMi-20E may act as an Auto Attendant syst em only , a V oice Mail System only , or both. The SVMi-[...]

2.3.4 DA T A C ARDS WIM ( W AN INTERF A CE MODULE) The WIM is a data router module that tr ansmits/receives data t o and from the external internet. It provides 3 W AN ( Wide Area Network) interfaces for connecting to external networks plus a DMZ port (De-militarized Zone). One WIM module can be installed per system. The WIM must be installed in sl[...]

2.4 ST A TION EQUIPMENT 2.4.1 iDCS SERIES EQUIPMENT iDCS 28D KEY SET (See F igure 2–1) • 32 character display (2 x 16) with three associated soft keys and a scroll key • 28 programmable keys with tri-colored lights • F our fixed function keys • T erminal Status Indicator • Built-in speakerphone • Eight selectable ring tones • UP/DOW[...]

iDCS 64B A OM (See Figure 2–4) • 64 programmable keys with red lights • A maximum of 2 can be assigned to any keyset to pr ovide addi- tional programmable keys • A maximum of 4 per system • A vailable in dark gr ay or light gra y iDCS 14B STRIP (See Figure 2–5) • 14 programmable keys with red lights • A maximum of one can be added t[...]

iDCS KDB-FULL DUPLEX (FKDBF) This is a daughter board that can be installed only in the 18 or 28 button keyset. The standard speakerphone mode of operation for a iDCS keyset is “half duplex ” . This means that you cannot transmit and receiv e speech at the same time. Adding a FKDBF to your keyset will con vert the speakerphone into full duplex [...]

2.4.3 OfficeSer v ™ ITP-5000 SERIES EQUIPMENT ITP-5012L IP KEY SET (See F igure 2–8) • Built-in speakerphone • F ive fixed function keys • 3 Inch x 2.25 L CD display with tw elve associated soft keys and a scroll wheel • UP/DOWN buttons for digital contr ol of speaker , hand- set and ringer volumes • Eight selectable ring tones • Na[...]

2.4.5 OfficeSer v ™ Wireless WIRELESS A CCESS POINT ( WBS24 C OMBO) (See F igure 2–10) The wireless access point ( WBS24 Combo) pro vides the wireless cov erage to the build- ing. It suppor ts IEEE 802.11b WLAN standard for both v oice and data. It gives IP packets pri- ority to the voice . The qualit y of the ser vice for v oice is always guar[...]

WIRELESS INTERNET PHONE ( WIP-5000M HANDSETS) (see Figur e 2-11) Wireless Internet Phone ( WIP-5000M) is a compact hand- held unit that works within the Samsung OfficeSer v Wireless system. The three ounce handset comes with a rich set of features . I ts graphical display and menu-driv en function make it very simple to use. The handset pack age co[...]

P AR T 3. SPECIFICA TIONS 3.1 ELECTRICAL SPECIFIC A TIONS POWER SUPPL Y UNIT The P ower Supply Unit (PSU) is installed in the cabinet of the OfficeServ 7200. The PSU supplies the power of -48 V DC receiv ed from the external power supply unit to each boar d. The rating is as follows . • RA TING: AC220-240 V; 6A; 50/60 Hz or DC48 V 3 A • RA TING[...]

3.2 DIMENSIONS The OfficeSer v 7200 consists of two cabinets, main cabinet and expansion cabinet, as shown in the figure below: Note: When the cabinets are rack mount ed , the rack mount bracket will add some heighth to the system. 3.2 FIGURE 3-2 Main Cabinet Expansion Cabinet HEIGHT WIDTH DEPTH OfficeSer v 7200 Main Cabinet 4.87” 17.32” 16.14?[...]

*This the maximum distance a door phone can be from the DPIM. The DPIM can be up to 900 cable f eet from the KSU. The t otal distance must not exc eed 1230 feet. 3.5 RINGS AND T ONES 3.5.1 RING CY CLES The OfficeSer v 7200 provides the trunk line rings , station rings, door rings, and alarm rings. The ON/OFF cycle of each ring is shown in the table[...]

Note: The ON/OFF c ycle can be adjusted by changing the v alues of the system database. *Overrides headset mode. **DCS model keysets only . 3.4 3.5.3 SY STEM T ONES T ONE ON/OFF CY CLE DIAL T ONE 1000/250 ms BUSY T ONE 500/500 ms DO NO T DISTURB T ONE 250/250 ms RING BACK TONE 1000/2000 ms CALL P ARK T ONE CONTINUOUS CONFIRMA TION/CA UTION/BARGE-IN[...]

3.5 Station Groups 40 T runk Groups 30 UCD Groups 20 Station Group Members 48 Unconditional Group Members 32 T runk Group Members 99 Internal P age Members 99 x 5 External Page Members 8 x 4 T oll Restric tion Entries 500 T oll Allowance Entries 500 DID T ranslation Entries 999 Authorization Code Entries 500 Account Code Entries 999 Station Groups [...]

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Account Code Entry For ced - V erified For ced - Not V erified V oluntary Account Code Key Account Code Key - One T ouch Administrator Program Key All Call V oice P age Attention T one Audio Message with Alarm ( Timer) Reminder Authorization Codes Forced V oluntary Auto Answer on C O Auto Attendant† Automatic Call Distribution (A CD) Automatic Ho[...]

Live System P rogramming Fr om any Display Keyset With a Personal C omputer Meet Me Page and Answer Memory Protection Message Waiting Indications Message Waiting Key Microphone On/Off per Station Mobility Solution Multiple Language Support Music on Hold—Flexible Music on Hold—Sources Networking QSIG over IP QSIG over PRI Operator Group Over flo[...]

4.1 SY STEM FEA TURE DESCRIPTIONS A C COUNT C ODE ENTRY Station users may enter an account c ode (maximum 12 digits) before hanging up from a call. This account code will appear in the SMDR printout for that call r ecord . Keyset users may ent er this code using an account code key without interrupting a con versation. Single line telephone users m[...]

ADMINISTRA TOR PROGRAM KEY This featur e gives designated stations the ability to administer a number of S ystem functions from their key- set using a flexibly assigned button. The Administrator P rogram (PROG) key is progr ammed in MMC 722. The station passcode must be changed from the default v alue to use this feature . See the System Administra[...]

The SVMi-20E allows multi-level customizable Menu T rees. These Menu trees can be very simple or as com- plex as needed for the application. Callers can be automatically routed based on CID , ANI, CLI, DNIS, and/or T runk ID inf ormation receiv ed. The SVMi-20E (at the time of this writing) can handle from 4 to 12 simultaneous callers depending on [...]

CALL CENTER ACD/UCD Call C enters are requir ed when the user expects to have more ringing calls then people (agents) t o answer them. This functionality prevents callers from receiving busy signals or length y ring delays befor e answering . Callers reaching a busy group with no av ailable agents are held in queue for the next av ailable agent. Fi[...]

EMBEDDED REPORTING P A CKA GE The OfficeSer v 7200 system provides some basic reports and statistics available t o a super visor using a dis- play keyset. These f eatures can be used in conjunction with, or independently of, the O fficeSer v™ DataView reporting and monitoring pack age. Agent Sta tistics UCD supervisor positions using a display ke[...]

CALL C OSTING The OfficeSer v 7200 software provides programmable call costing tables t o calculate the cost of incoming and outgoing calls. Rates are calculated by the number dialed , and may include surchar ges. Display keysets can be set to show the call duration timer or the call cost. The SMDR report will show either the call duration or the c[...]

Sav e Caller ID Number At any time during an inc oming call that provides Caller ID inf ormation, you may pr ess the SA VE key . This saves the C aller ID number in the Sav e Number feature . Pressing the SA VE number redial key will dial the Caller ID number . The system must be using L east Cost Routing (L CR) to dial the saved number . Store Cal[...]

Caller ID to Analog P or t When equipped with the optional RCM2 card , Caller ID from the telephone compan y is sent to analog ports within the system. CALL FORW ARDING This feature allo ws the user to redirect (forward) incoming calls. The calls can be redirected to the attendant, a hunt group , voice mail, external number or another station user [...]

Preset F orward Busy This feature allo ws the Pr eset F or ward No Answer setting t o also work for Busy status . When PRESET BUSY is turned on the calls will follow the preset f or both busy and no answer conditions . CALL HOLD Ex clusive Outside calls can be placed on exclusiv e hold at any keyset by pressing HOLD twic e during a call. Calls plac[...]

CALL W AITING/CAMP-ON Busy stations are notified that a call is waiting (camped-on) when they receiv e a tone. The tone is repeated at a programmable interval. Digital keysets rec eive an off-hook ring signal through the speaker while single line stations and IP keysets receive a tone in the earpiec e of the handset. The volume of the camp-on tone [...]

use the CID information to displa y computer recor ds in conjunction with the presentation of the call to the station on the OfficeSer v 7200. OfficeSer v™ Link Samsung’ s proprietary CTI Ser ver Application that manages all call control functions between the OfficeSer v 7200 Main Processor and all OfficeServ ™ CTI Applications. OfficeSer v?[...]

Split A keyset user can “ split” a conference into separat e outside calls, then speak with each caller privately . Then the individual calls can be conferenc ed again in any combination. NOTE: This feature r equires individual trunk buttons and auto-hold must be enabled . C ONFERENCE GROUP Users that hav e a 5012L-ITP large screen keyset or Of[...]

to a single circuit or small group of circuits . T he DID circuit can be a channel on a digital T1 ser vice terminat- ing on an OfficeSer v 7200 TEPRI card . Both way DID is a service that combines DID ser vice with normal outbound local telephone service. This ser v- ice is provided o ver E&M tie line circuits . These E&M tie line circuits[...]

DISTINCTIVE RINGING The OfficeSer v 7200 provides distinctive ringing at a station based on selected parameters. • Outside calls have a single ring r epeated , while intercom calls have a double ring repeat ed. • Any trunk or station can be progr ammed to ring a specific digital keyset with a predefined ring tone (1- 8) or an analog station wit[...]

EXTERNAL MUSIC INTERF ACES The OfficeSer v 7200 MIS daughter card provides tw o inputs for connecting to customer pro vided external music sources. Each system can suppor t one MIS card. These sources can be used to provide background music, or any of the varied Music On Hold (MOH) uses. EXTERNAL P AGE INTERF ACES The OfficeSer v 7200 MIS daughter [...]

INC OMING CALL DISTRIBUTION Incoming calls can be assigned to ring a distributed station hunt group . T his allows all members of the group to share the call load . INC OMING/OUT GOING SERVICE Outside lines are av ailable for incoming or out going service. Progr amming allows any outside line t o be used for incoming calls only , outgoing calls onl[...]

LIVE SY STEM PROGRAMMING The system can be programmed fr om any displa y keyset or personal computer without interrupting normal system operation. There are 3 lev els of programming: technician, customer and station. The technician level has access to all programs and can allo w the customer access to syst em programs as needed . T echnician and cu[...]

MUSIC ON HOLD—FLEXIBLE The OfficeSer v 7200 allows its music sources to be used in flexible manner as f ollows: Each keyset can have a designated music sour ce for pla ying as Background Music (BGM) through the keyset speaker . Each Station can have a designat ed music source for pla ying to callers placed on Ex clusive hold at that sta- tion. Ea[...]

•C all C ompletion, N o R esp onse (C CNR) also known as Callback or No Answer Callback. When a station in one system calls a station in another system across the netw ork link and the destination station does not answer the calling station can set a Callback to the called station. When that station indicates the user is present by becoming busy [...]

•F or w ar d Ex t ernal : T his feature operat es in the same manner as a non networked system with the exc ep- tion that, because calls across a netw ork link are trunk calls, netw ork calls do not follow the ICM FWD EXT ON/OFF setting in MMC 210. I t is therefore suggested that this setting be set to ON in a netw orked switch to av oid confusio[...]

Station Group When calls ringing a station group go unanswered , they can overflow to another destination after a pro- grammed period of time. Each station group has its own timer . T he overflow destination can be a station or station group located in that system. OVERRIDE C ODES This feature allo ws users to make emergency outside calls from a st[...]

recall to the system operat or group . Hold, transfer , camp-on and attendant recalls hav e individual program- mable timers. Calls recalling to buttons with tri-colored LEDs will flash amber . RECALL T O OPERA TOR This function will allow the call to recall the operator inst ead of to the transferring station after the tr ansfer recall time expire[...]

tem. When an executive is in DND , all calls to the executiv e ring the first secretary assigned to that executive; if that secretary is busy , the call will hunt to the next available secretary assigned to that executiv e. If the sec- retary must communicate with the executive while he/she is in DND , pressing the corresponding executiv e button o[...]

Class of Ser vice act as one station. This is convenient when an individual has tw o offices or an office exten- sion and a cordless extension. NO TE: Not all system f eatures are applicable to station pairs. Features designed for a single user may c onflict with paired stations. SY STEM ALARMS A DISA alarm will warn the customer if the DISA securi[...]

T OLL RESTRICTION O VERRIDE Progr am options allow system speed dial numbers to f ollow or bypass a station ’ s toll restriction class. In addi- tion, users may make calls from a toll restricted station by using the walking class of ser vice or authorization code feature. T ONE OR PULSE DIALING Outside lines can be programmed for either t one or [...]

Note: Although most voice mail systems will w ork with the OfficeSer v 7200, the system data has default val- ues set to work with the Starmail Voice P rocessing S ystem. They may need t o be changed if you are using another system. Integrated (In-Skin): The OfficeSer v 7200 can be equipped with Samsung’ s proprietary SVM i-20E voice mail/auto at[...]

Add-On Modules Appointment Reminder Automatic Hold Automatic Priv acy Background Music Busy Station Callback Busy Station Indications (BLF) Call Cov erage Key Call F orwarding Call F orwarding Override Call Logs Call Pickup Direct Station Selection (DSS) Divert to V oicemail Do Not Disturb (Override) Do Not Disturb (Programmable) Door Lock Release [...]

APPOINTMENT REMINDER When programmed for a specific time , a k eyset will sound a distinctive ring to remind the user of meetings or appointments. Alarms can be set f or “today only” or f or every day at the same time. Up to three alarms may be set at each keyset. Display keysets can program a message to be displa yed when the alarm rings. Non-[...]

at the station that is forwarded. The TRSF/transfer key also lights if F or ward All is set and no key is pro- grammed for F or ward All. Keyset users can be given an external call forward button to forward their calls to an external phone number . Each outside line may be programmed to either f ollow or ignore station call f or- warding . A per-st[...]

EX CL USIVE HOLD Pressing HOLD twic e will hold a call exclusiv ely at a station so no other station can pick up that call. Intercom calls are automatically placed on ex clusive hold . Exclusive hold f or trunk calls can be denied in class of serv- ice. GROUP LISTENING This feature allo ws users to turn on the speaker while using the handset. It al[...]

OFF-HOOK RINGING When a keyset is in use, the system will provide an off-hook ring signal to indicate that another call is wait- ing. The ring signal is a single ring repeated . The inter val is controlled b y a system-wide timer . Single line sta- tions will receive a t one burst through the handset receiv er instead of a ring . OFF-HOOK VOICE ANN[...]

PROGRAMMED ST A TION MESSAGES Any station may select one of 20 messages to be display ed at a calling part y ’ s keyset to advise others of their status. T en messages are factor y-programmed but may be repr ogrammed. Five can be created b y the system administrator . Each display keyset user may create fiv e additional messages unique to them. N[...]

SPEAKERPHONE DCS L CD 24B and DCS L CD 12B k eysets hav e built-in speakerphone. The speakerphone enables calls to be made and received without the use of the handset. The iDCS 28D keyset and the iDCS 18D keyset can have a F ull Duplex Speakerphone Module added. All ITP phones are speaker phones. ST A TION L OCK With a programmable personal station[...]

4.36 Account Code Displa y Call Duration Timer Call for Group Identification Call Proc essing Information Caller ID Information Calling P art y Name Calling P art y Number Conferenc e Information Date and Time Display Dial by Name Dialed Number Enhanced Station Progr amming Identification of Recalls Identification of T ransf ers Message W aiting Ca[...]

Next Call In the event that there is a call waiting or a camped-on call at the user’ s keyset, the user can press the NEXT key to display the Caller ID inf ormation associated with the next call in queue at the station. Either the CID name or CID number will show in the display depending on the N/N (MMC 119) selection. Sav e CID/ANI Number At any[...]

C ONFERENCE INFORMA TION When a conferenc e is set up , each ex tension and outside line number is display ed at the controlling station when it is added. When a station is added , its display shows [Conf with xxx] alerting the user that other par- ties are on the line. DA TE AND TIME DISPLA Y In the idle condition, the current date and time are co[...]

OVERRIDE IDENTIFICA TION If another station barges-in on a user ’ s conv ersation, the displa y will alert the user with a [Barge from 2xx] dis- play if the system is set f or barge-in with tone . PROGRAMMED MESSAGE DISPLA Y Prepr ogrammed station messages set by other stations are displa yed at the calling station ’ s keyset. SOFT KEY S Below [...]

4.40 Idle display shows extension, name, da y , date and time. This station is camped-on to extension 203 and is waiting for 203 to answ er . This station in the sales department is receiving a group call from Mr . Smith. This display tells y ou this is a new incoming call to the sales department. This station is calling station 203 which is curren[...]

4.41 SAMSUNG TELECOM CALL FOR:500 This display shows an inc oming call from Samsung T elecom ringing at group 500. 13054264100 702:RINGING This display shows an inc oming call from 1-305- 426-4100 on Line 702 ringing directly at your station. SAMSUNG TELECOM CLEAR NND DIAL à This display shows an entry in a station review list showing the three in[...]

4.42 average time in queue is 03:51 The av erage time on hold (waiting to be answered) is three minut es and 51 seconds. 005 calls in queue now There are fiv e calls currently waiting to be answered by the UCD gr oup . 201: answered 065 calls today The agent at station 201 has answered 65 calls today . 124 calls received today The UCD group has rec[...]

SMDR REPORT FOR [STA Miami ] Mar/21/1999 13:49 =============================================================================== T EXT AUTH TRK MM/DD STT.TIME DURATION FG DIALED DIGIT ACCOUNT CODE =============================================================================== 1 3951 725 03/21 13:51:17 00:00:08 IA 1 3951 725 03/21 13:51:25 00:00:14 IT[...]

Caller ID N umber 1–15 Digits Caller ID Name 1–15 Characters SMD R REPORT FOR [STA Miami ] Mar/21/99 13:49 = ================================================================================================================= T EXT AUTH TRK MM/DD STT.TIME DURATION FG DIALED DIGIT ACCOUNT CODE CID/ANI NUMBER CID/ANI NAME = =========================[...]

4.6 SAMPLE OF UCD EMBEDDED REPOR T ============================================================ UCD GROUP 529 : SALES FROM: SUN 02 Feb 00:00 TO : SUN 02 Feb 02:54 CALL STATISTICS =============== AVERAGE RING TIME(TIME TO ANSWER)......00:40 NUMBER OF TIMES ALL AGENTS BUSY........00002 AVERAGE TIME IN QUEUE..................00:51 TOTAL CALLS RECEIVED[...]

4.7 UCD CALL ST A TISTICS CALLS IN QUEUE NOW How many calls ar e currently in queue. This statistic is a real time statistic and so will not print on a report. ABANDONED CALLS This shows the number of callers that reached the UCD gr oup, but hung up before being answ ered . A high num- ber probably means that there are not enough agents a vailable [...]

This statistic includes: a) Calls answered b y agent. b) Calls that are not answ ered by an agent and go to final destination. c) Calls that are sent t o the UCD group but callers hang up before being answ ered . L ONGEST QUEUE TIME T ODA Y This shows the longest call in queue toda y . The queue time is calculated as follo ws: a) Queue time begins [...]

4.8 UCD A GENT ST A TISTICS L OGGED IN The number of stations programmed in the UCD group and the number of stations that ar e currently logged in. This statistic is a real time statistic and so will not print on a report. ST A TUS This screen shows the agents name , extension number and status. The status can be In Gr oup , Out of group or in DND [...]

4.9 SAMPLE TR AFFIC REPORT TRAFFIC REPORT FOR [ STA Miami ] Mar/21/1999 13:35 **************************** SYSTEM STATISTICS ****************************** BEGINNING: Mar/15/1999 00:42 ENDING: Mar/21/1999 13:32 ACTIVITY SYSTEM TOTAL INCOMING TRUNK CALLS - ANSWERED.................. 3041 INCOMING TRUNK CALLS - NOT ANSWERED.............. 26 OUTGOING [...]

4.10 TR AFFIC REPORT O VER VIEW A ***************************** SYSTEM STATISTICS **************************** 1 BEGINNING: 04/01/99 08:00 ENDING: 04/01/99 17:30 2 ACTIVITY SYSTEM TOTAL 3 INCOMING TRUNK CALLS - ANSWERED..................0000 4 INCOMING TRUNK CALLS - NOT ANSWERED..............0000 5 OUTGOING TRUNK CALLS ............................0[...]

10. TRUNK REC ALLS T O OPERA TOR GROUP : These are an y trunk calls that recalled to the operat or group . 11. INTERNAL P A GE USED: Peg c ount of every time internal page was accessed. 12. EXTERNAL P A GE USED: Peg count f or every time external page was accessed. 13. ALL P A GE USED: P eg count of every time the all page feature was accessed . Th[...]

6. OUT GOING: T his is the number of times this trunk was used to make an outgoing call. A valid outgoing call is defined by the SMDR ST ART TIME programmed in MMC 501. 7. BUSY : This is the number of times this trunk was busy when accessed by a button or dial c ode. D **************************** STATION HUNT GROUPS ************************** <[...]

5. ANSD: T his is a count of how many times an outside call was answ ered by the specific station. Outside callers recalling a station are not counted again when they ar e answered . 6. NO T-ANSD: This is a count of how many times a trunk call was directed to the station but was not answer ed by this station. 7. DIALED: P eg count of ho w many time[...]

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P AR T 5. DA T A MODULE FEA TURES With the WIM and LIM modules, the O fficeSer v 7200 functions as a data router , data switch, per forms security functions, and serve as a data access inter face ( W AN, LAN, DMZ). 5.1 LIM FEA TURES Using the LIM as an Unmanaged S witch The LIM performs the function of a layer 2 Ethernet switch as well as the L ear[...]

802.1d Spanning T ree The switch configures and pr ocesses the forwarding tree based on the spanning tree algorithm to pr event a packet forwarding loop in the switch. 802.1p Pack et Priority The switch extracts the priority field from the Ethernet frame configured according to the 802.1p specifica- tion standard , and discriminatively processes th[...]

Subnet Routing The network interfaces of the W AN1, W AN2, LAN, and DMZ are configured with diff erent sub-network inter- faces, which enable them to per form the routing proc ess with each other . Routing Protoc ol The OfficeSer v 7200 suppor ts routing information-ex change protocols t o react to the changing network environment mor e effectively[...]

5.3 SECURIT Y NA T/PT This security function suppor ts the conv ersion between privat e IP addresses and public IP addresses. Network Addr ess T ranslation and Port Address Tr anslation ser vices protect devices on the priv ate internal LAN from being exposed on the Public Netw ork. This service also allows a single public IP address to be shared a[...]

5.5 5.4 L ONG DIST ANCE ETHERNET 4DSL The 4DSL extends Ethernet over single-pair copper wiring at distanc es of up to 1 km (0.6 miles). This long dis- tance Ethernet solution is comprised of the 4DSL module and Samsung ’ s VDSL modem. Each 4DSL multiplex- es traffic from 4 VDSL modems into one 100M Ethernet port that connects to any Ethernet port[...]

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P AR T 6. HO TEL / MO TEL FEA TURE P A CK A GE 6.1 GENERAL OVERVIEW The OfficeSer v 7200 Hotel / Motel application combines the OfficeSer v 7200 business features with additional features creat ed to meet the needs of the Hotel / Motel industry . This combination meets the requirements of the Hotel General Business offices as well as those of the H[...]

6.2 HO TEL / MO TEL FEA TURES Call Costing Check In Check Out Deposit Posting DSS Key Use During F eature Activation Enhanced User Pr ogramming Executive DND Express Check-In Guest Services Billing 100 Item Codes with Costing Lobby Phone Service Printed Reports Phone Bill Guest and Meeting Room Bill Room Status W ake Up Call Activity Room Dialing R[...]

CHECK OUT In addition the feature allows an A dministrator keyset to check a guest out of a room b y pressing the CHECK OUT key . The CHECK OUT option will print out the total r oom charges and clear the room information fr om the transaction record buffer . It also changes the room to the Needs Cleaning status. Checking a guest out of a room prior[...]

EXPRESS CHECK-IN This feature is designed t o expedite the Check In procedure . It is a second check in option. It is used express- ly to check in a guest quickly . The Express Check In featur e (X-CHIN key) eliminates several steps fr om the standard Check In procedure . This feature does not request an y billing type, or guest ’ s name informat[...]

The information in the phone bill includes the date and time the r eport was requested, the room number requested , date and time of call, the number dialed, call duration and the charge for the call. Guest and Meeting Room Bill This printout includes all room-relat ed charges, from time of check in. Associated taxes and/or sur charges are automati[...]

ROOM ST A TUS The OfficeSer v 7200 Hotel / Motel system pro vides three methods to review the fiv e room status conditions. 1. An administrator’ s display keyset can be used to view the status of any individual room and scroll through the list of all other rooms to view their status . 2. One or more 64 Button Modules can be used to view the statu[...]

3. MEETING ROOM – A meeting room is similar to a guest room in the respect that it generates a room bill but has different class of service option requirements. 4. GUEST NO SMOKING – When a station is designated as this type, it will appear in the administrat or ’ s key- set display as a no smoking room. This station type will generate a room[...]

6.3 SAMPLE REPORTS AND PRINT OUTS 6.3.1 GUEST ROOM BILL PRINT OUT 6.3.2 ROOM ST A TUS PRINT OUTS – A V AIL ABLE – OC CUPIED – NEEDS CLEANING – NEEDS MAINTENANCE – HOLD – ALL 6.3.3 TRANSACTION REC ORD OUTPUT SAMPLE 6.3.4 INDIVIDU AL GUEST PHONE BILL 6.3.5 ALL GUEST PHONE BILL (SMDR) 6.3.6 INDIVIDU AL W AKEUP A CTIVIT Y REPORT 6.3.7 SAMPL[...]

6.3.1 GUEST ROOM BILL PRINT OUT Printout includes the f ollowing information: Q Date and time the bill was printed Q Room number requested Q Daily room charge Q Phone calls and their charges Q W ake up call activity – Time wake up was set for – Each wake up call attempt, answered/not answered – Cancelled wake up Q Room related charges and app[...]

GUEST BILL FROM [SUNSHINE SUITES ] 01/28/99 14:13 CHARGES BILLED TO ROOM NUMBER : 210 ROOM DATE TIME ITEM DESCRIPTION DETAILS CHARGE 210 01/27 12:11 02 RM CHARGE 1234 100.00 210 01/27 12:11 02 STATE TAX 6.00 210 01/27 12:11 02 BED TAX 1.50 210 01/27 12:11 00 RM Deposit 5555 -100.00 210 01/27 12:30 03 RM SVC 9876 20.00 210 01/27 12:30 03 STATE TAX 1[...]

6.3.2 ROOM ST A TUS PRINT OUT Printout includes the f ollowing information: Q Date and time the report was printed Q Status of guest and meeting rooms – On an individual, status type basis OR – As a complete report of all rooms and their status Q Room Status Printout T ypes: – A V AIL ABLE – OCCUPIED – NEEDS CLEANING – NEEDS MAINTENANCE[...]

ROOM STATUS PRINTOUT AVAILABLE 11:59 12/02 ROOM STATUS ROOM STATUS ROOM STATUS 209 AVAILABLE 220 AVAILABLE 213 AVAILABLE 215 AVAILABLE 217 AVAILABLE 219 AVAILABLE 220 AVAILABLE 221 AVAILABLE 223 AVAILABLE 225 AVAILABLE 226 AVAILABLE 227 AVAILABLE 228 AVAILABLE 301 AVAILABLE 302 AVAILABLE 303 AVAILABLE 304 AVAILABLE 306 AVAILABLE 307 AVAILABLE 403 A[...]

ROOM ST A TUS PRINT OUT Printout includes the f ollowing information: Q Date and time the report was printed Q Status of guest and meeting rooms – On an individual, status type basis OR – As a complete report of all rooms and their status Q Room Status Printout T ypes: – A V AILABLE – OC CUPIED – NEEDS CLEANING – NEEDS MAINTENANCE – H[...]

ROOM STATUS PRINTOUT OCCUPIED 13:56 11/02 ROOM STATUS ROOM STATUS ROOM STATUS 211 OCCUPIED 212 OCCUPIED 214 OCCUPIED 216 NEED MAINTENANCE 218 OCCUPIED 222 OCCUPIED 224 OCCUPIED 305 OCCUPIED 308 NEEDS CLEANING 309 HOLD 310 NEEDS MAINTENANCE 401 NEEDS CLEANING 402 NEED MAINTENANCE 404 NEEDS CLEANING 408 NEEDS CLEANING Sunshine Suites 6.14[...]

ROOM ST A TUS PRINT OUT Printout includes the f ollowing information: Q Date and time the report was printed Q Status of guest and meeting rooms – On an individual, status type basis OR – As a complete report of all rooms and their status Q Room Status Printout T ypes: – A V AILABLE – OCCUPIED – NEEDS CLEANING – NEEDS MAINTENANCE – HO[...]

ROOM STATUS PRINTOUT NEEDS CLEANING 13:50 11/02 ROOM STATUS ROOM STATUS ROOM STATUS 211 NEEDS CLEANING 212 NEEDS CLEANING 214 NEEDS CLEANING 215 NEEDS CLEANING 218 NEEDS CLEANING 220 NEEDS CLEANING 222 NEEDS CLEANING 224 NEEDS CLEANING 303 NEEDS CLEANING 305 NEEDS CLEANING 310 NEEDS CLEANING 401 NEEDS CLEANING 404 NEEDS CLEANING 408 NEEDS CLEANING [...]

ROOM ST A TUS PRINT OUT Printout includes the f ollowing information: Q Date and time the report was printed Q Status of guest and meeting rooms – On an individual, status type basis OR – As a complete report of all rooms and their status Q Room Status Printout T ypes: – A V AILABLE – OCCUPIED – NEEDS CLEANING – NEEDS MAINTENANCE – HO[...]

ROOM STATUS PRINTOUT NEED MAINTENANCE 14:01 11/02 ROOM STATUS ROOM STATUS ROOM STATUS 216 NEED MAINTENANCE 308 NEED MAINTENANCE 402 NEED MAINTENANCE Sunshine Suites 6.18[...]

ROOM ST A TUS PRINT OUT Printout includes the f ollowing information: Q Date and time the report was printed Q Status of guest and meeting rooms – On an individual, status type basis OR – As a complete report of all rooms and their status Q Room Status Printout T ypes: – A V AILABLE – OCCUPIED – NEEDS CLEANING – NEEDS MAINTENANCE – HO[...]

ROOM STATUS PRINTOUT HOLD 11:58 12/02 ROOM STATUS ROOM STATUS ROOM STATUS 212 HOLD 214 HOLD 309 HOLD 401 HOLD Sunshine Suites 6.20[...]

ROOM ST A TUS PRINT OUT Printout includes the f ollowing information: Q Date and time the report was printed Q Status of guest and meeting rooms – On an individual, status type basis OR – As a complete report of all rooms and their status Q Room Status Printout T ypes: – A V AILABLE – OCCUPIED – NEEDS CLEANING – NEEDS MAINTENANCE – HO[...]

ROOM STATUS PRINTOUT ALL 13:58 11/02 ROOM STATUS ROOM STATUS ROOM STATUS 209 AVAILABLE 210 AVAILABLE 211 OCCUPIED 212 OCCUPIED 213 AVAILABLE 214 NEEDS CLEANING 215 NEEDS CLEANING 216 NEED MAINTENANCE 217 AVAILABLE 218 NEEDS CLEANING 219 AVAILABLE 220 NEEDS CLEANING 221 AVAILABLE 222 NEEDS CLEANING 223 AVAILABLE 224 NEEDS CLEANING 225 AVAILABLE 226 [...]

6.3.3 TRANSA CTION REC ORD OUTPUT SAMPLE The PMS output stream includes information fr om all transactions within the Hotel / Motel system. This is a one way output only , from the phone system to the PMS system. This information includes: Q Check In confirmation with: – Room charges and applicable taxes – Updated room status Q Check Out inform[...]

211 01/29 06:10 02 RM CHARGE 5555 69.99 211 01/29 06:10 02 STATE TAX 4.19 211 01/29 06:10 02 BED TAX 1.50 211 01/29 06:10 93 Check In 5555 000.00 211 01/29 06:10 96 Occupied 5555 000.00 209 01/29 06:11 03 RM SVC 9876 25.00 209 01/29 06:11 03 STATE TAX 1.50 209 01/29 06:11 03 SVC CHARGE 2.00 216 01/29 06:11 89 W/UP SET 06:00 000.00 213 01/29 06:11 T[...]

6.3.4 INDIVIDU AL GUEST PHONE BILL Printout includes the f ollowing information: Q Date and time the bill was printed Q Room number requested Q Date and time phone call was initiated Q Number dialed Q Duration of call Q Charge of call Q T otal charge for all calls Q Displays all call information sinc e check in I II Q Automatically appl[...]

PHONE BILL FROM [SUNSHINE SUITES ] 02/11/99 13:44 CHARGES BILLED TO ROOM NUMBER: 211 ROOM DATE TIME ITEM DESCRIPTION DETAILS CHARGE 211 02/10 15:30 TEL 3055922900 01:01:00 .35 211 02/10 20:44 TEL 18008764782 00:01:45 .25 211 02/11 06:34 TEL 18008764782 00:02:00 .25 211 02/11 13:15 TEL 3055922900 00:02:16 .45 211 02/11 13:40 TEL 3055922900 00:02:31 [...]

6.3.5 ALL GUEST PHONE BILL (SMDR) SMD R REPORT FOR [H/M Sample ] 01/02/95 17:12 ================================================================================================================ T EXT AUTH TRK MM/DD STT.TIME DURATION FG DIALED DIGIT CALL COST CID/ANI NUMBER CID/ANI NAME ================================================================[...]

6.3.6 INDIVIDU AL W AKEUP A CTIVIT Y REPORT Printout includes the f ollowing information: Q Date and time the report was printed Q Room number requested Q Time wake up activit y per formed Q Item code for activity per formed Q Description of activit y per formed Q Details column – Time wake up call is set for Q Charges for wake up related service[...]

WAKE UP ACTIVITY FROM [SUNSHINE SUITES ] 01/22/98 14:35 CHARGES BILLED TO ROOM NUMBER: 213 ROOM DATE TIME ITEM DESCRIPTION DETAILS CHARGE 213 01/23 12:22 89 W/UP SET 05:30 000.00 213 01/23 12:25 92 W/UP CANCL 000.00 213 01/24 11:51 89 W/UP SET 05:30 000.00 213 01/25 05:30 91 W/UP N/ANS 000.00 213 01/25 05:31 90 W/UP ANS 000.00 TOTAL 000.00 Sunshine[...]

6.3.7 SAMSUNG SINGLE LINE TELEPHONE SAMPLE GUEST PHONE TEMPLA TE Note: Custom templates for the Samsung family of phones , can be created using the software program DESI for Windows by DESI T elephones Labels , Inc. 6.30[...]

P AR T 7. GENERAL USER INFORMA TION 7.1 RADIO FREQUENCY INTERFERENCE W ARNING: This equipment has been tested and found to comply with the limits f or a Class A digital device , pur- suant to P art 15 of the FCC rules. These limits are designed to pr ovide reasonable protection against harmful inter- ference when the equipment is oper ated in a com[...]

TELEPHONE C ONNECTION REQUIREMENT S The F ederal C ommunications Commission (FC C) has established rules which permit the DCS to be connected directly to the telephone network using telephone c ompany network acc ess jacks usually referred t o as “Registered Jacks.” RINGER EQUIV ALENCE (REN) The REN is used to determine the quantity of devices [...]

FIELD REP AIRS Only technicians certified on the O fficeServ 7200 are authorized by SAMSUNG TELEC OMMUNICA TIONS AMERICA to perform system repairs. C ertified technicians may replace modular parts of a system to repair or diagnose trou- ble. Defective modular par ts can be returned to SAMSUNG TELECOMMUNICA TIONS AMERICA for repair . GENERAL This eq[...]

SAMSUNG TELEC OMMUNICA TIONS AMERICA KEY SY STEMS LIMITED W ARRANT Y SAMSUNG TELEC OMMUNICA TIONS AMERICA (“ST A ”), warrants to its authorized Dealers and to the orig- inal retail purchaser (“Users ”) of a ST A product for a period of 24 months from the date of shipment of the Product from ST A ’ s facility , that the Product (except f o[...]