Samsung SVM-400 manual

SVMi-4 & SVM-400 Voice Mail System System Administra tion Manual[...]

2 Contents About this Book 3 How to use this online manual 4 Ho w to print th is onl ine man ual 5 Feature Descriptions 6 SYSTEM FEATURES 6 AUTO A TTEND ANT FEATURES 7 VOICE MA IL FEA TURE S 8 ADMINISTR A TION FE A TURES 13 BRO ADCAST MESSA GES 13 SYSTEM A DMINISTRA TION 14 The Subscriber 14 The S y stem Administrator 14 DTMF SYSTEM A DMINISTRATION[...]

3 A b out this Guide This System Administrator manual describe s the fea tures av ailable on the SVMi-4 / SVM-400 Vo i c e Mail s y stem inc l uding the S y stem Administration feat u res. The Sy stem Administrator i s able to perform day to day operational change s on t h e SVMi-4 / SVM-400 V o ice Mail s y stem s . Th e s e fe a t ur e s are desc[...]

4 How to use this online manual This manual pro v ides detailed inf o rmation on how to use the SVMi-4 / SVM-400 v oice mail and auto a t tenda n t f o r the Sams u ng DCS & DX systems . It has be en subdivided in to the following sections : SVMi-4 / SVM-400 Fe a t ur e s , and System Admini strator prog ramming. To navigate in this manual do o[...]

5 How to print this onli ne manual This manual w as designed for online viewing, bu t if you prefer to print it do the following: 1. Use File > Page S etup to set general printing option s. The available options w ill vary w ith differen t printers and driv ers, See your printe r documentation for d etails. 2. Click the P rint button , or choose[...]

6 Feature Des criptions SYSTEM FE ATURES Calle r ID Comp at ible If y ou subscribe to y our Carrie r’s caller ID, the SVMi-4 / SVM-400 i s comp a t ibl e . Just as the Caller ID d a ta appea r s o n DCS or DX ke y s ets, so the same information i s sa v ed in y our v oice mail b ox for e a ch messag e you re ceive. T his can b e used for call bac[...]

7 S y nch r on i z e d C l ock The SVMi-4 / SVM-400 cl o c k i s r e spo n sib l e for pro v iding each message with a date and time stamp; changing betw een day and n ight modes is alw ays sy nchronized w ith the phone system. AU T O AT T E N D AN T FE ATU R E S A l phabeti c Di rectory Caller s who do n ot know an extension number in th e system [...]

8 number of employ ees in your offi ce bu t numerous employ ees outside the office that need to keep in conta ct. Holidays and Special Ev ents When your bu siness clo ses because of a Holiday or a sp e c ial e v ent, the SVMi-4 / SVM-400 can pro v ide a sp e c ial appropriate g reeting to your caller s. Incoming Call O v erfl o w The SVMi-4 / SVM-4[...]

9 Auto Forw ard Message auto forward allow s messages left in one mailbox to be au tomatically forwarded to another mailbox. The d elay time be fore the message i s forwarded i s programmable be tween 00:00 (immedia tely) and 23:59 (1 day ). After the me ssage is fo rwarded it may be deleted or saved in the original mailbox . Call B ack When listen[...]

10 Individual Mailbox Greeting Each mailbox has its ow n associate d individual greeting recorde d in the mailb ox ow ner’s voice. Thi s may be changed a s frequently as you desire . Indivi dual Mail box Name Each mailbox has its own associate d indiv idual name recorded in the mailbox owner’s v oice. Individual Mailbox Password Each ma ilbox h[...]

11 Message Play Order Each mailbox may be set u p to play messages in order of olde st fi rst (FIF O) or n ewest first (L IFO). Message Replay Messages m ay be replay ed as many times a s you li ke. Message Reply When listening to y our voice mail messages y ou may press one key to automatica lly leav e a message for the person w ho left you a mess[...]

12 Message Undelete At some time, everyone discards a message , and immediately w i shes they had ke p t i t . The u n del e t e fe a t ure of the SVMi-4 / SVM-400 w ill allow y ou to ret r ie v e messa g e s that ha v e been deleted. Message Waiting Light Indica tion An i ndica tion on your key set tell s y ou when you hav e new messages. Press on[...]

13 A DM INISTR A TION FE ATURES Administrators M ailbox The designated sy stem administrator can perform many routine a ctivities from their mailbox by using the system administr ation special menu. These activitie s include addi ng and remov ing mailboxes, and changing promp ts. A u t o matic S e tup W hen the SVMi-4 / SVM-400 i s fi r s t i n st [...]

14 SYSTEM A DMINISTRA TION System admini stration can be on several lev els. The Subscri ber A subscriber or mailbox user i s someone w ho has an ex tension or mailbox on the SVMi-4 / SVM-400 s y stem. E a ch S ubscrib e r h a s c o ntrol o v er indi v idual options as sociate d with their mailbox and ex tension setti ngs. Each su bscriber (mailbox[...]

15 DTMF SYSTEM A DMINISTRA TIO N Some System Administration fu nctions can be accessed by calling the SVM from a touch tone phon e . Th e s e admin i s tr a t i v e fu n c tions allow the sy stem administrator to do the follow ing: Adding and Remo ving Subscribers Call the SVM , and w hen i t a n s w ers, pr e s s the ‘#’ key fol l o w ed by 4 [...]

16 Holiday Greeting = Prompt 100 3 Emergency (bad weather) G reeting = P rompt 1004 Changing t he Operating Mo de Call the SVMi-4 / SVM-400 , and w hen i t a n s w ers, pr e s s the ‘#’ key fol l o w ed by 3 zer o s and w hen prompt e d e n ter t h e admin i s tr a t ion p a ss w o rd s p ec i f ied in the S y stem W ide Parameters. You w ill b[...]