SATO 10e manual

PN 9001 1 13A M10e Thermal T ransfer Printer SERVICE MANUAL[...]

SA TO America, Inc. 10350A Nations Ford Road Charlotte, NC 28273 Main Phone: (704)644-16 50 T ech Support Hotline: (704)644-1660 T e c h Supp o rt F a x: ( 70 7 ) 6 44 - 1 6 6 1 E-Mail: satosale s@satoamerica.com www .satoamerica.com © Copyright 2003 SA TO America, Inc. All rights reser ved. No part of this documen t may be reproduced or issued to[...]

PN 9001113A T ABLE OF CONTENTS INTRODUCTION General Description 1-2 Theory Of Operation 1-2 Switches And Indicators 1-4 Connection Ports 1-6 TECHNICAL DATA Physical Characteristics 2-1 Power 2-1 Enviromental 2-1 Print 2-1 Media 2-1 Ribbon 2-2 Sensing 2-2 Interfac e Modules 2-2 Processing 2-2 Character Font Capabilities 2-2 Barcode Capabilities 2-4 [...]

PN: 9001113A TROUBLESHOOTING Error Signals 6-1 Troubleshooting Table 6-2 RS232 Serial Interface Troubleshooting 6-5 Universal Serial Bus (USB) Interface Troubleshooting 6-5 Parallel Interface Troubleshooting 6-6 LAN Ethernet Interface Troubleshootin g 6-7 TCP/IP Troubleshooting 6-8 Netware Troubleshooting 6-9 Windows NT/LAN Server Troubleshooting 6[...]

PN 9001113A ADJUSTMENT PROCEDURES Print Head Position 8-1 Print Head Balance 8-2 Ribbon Wrinkle 8-3 Roller Belt 8-5 Ribbon Belt 8-6 Paper Guide 8-7 Pitch Sensor 8-8 Eye-Mark Sensor 8-10 Label Gap Sensor 8-12 Auto-Load Sensor 8-13 Paper End Sensor 8-15 Offset Label Stop Position 8-16 LCD Display 8-17 Print Darkness 8-17 FACTORY RESETS Factory Settin[...]

PN: 9001113A[...]

SATO M10e Service Manual PN: 900111 3A Page 1-1 1 INTRODUCTION This manual is laid out consistent with the product discussed and provides all of the information required for general printer configuration, tr oublesho oting, and maintenance. For specialize d programming, refer to the Programming Manual located on the utility CD-ROM. Step-by-step mai[...]

Section 1: Introduction SATO M10e Service Manual PN: 900111 3A Page 1-2 GENERAL DESCRIPTION The M-10e printer is a wide carriage thermal printer designe d specifically to address the need for large high resolution labe ls. It can print labels as large as 10.5 inches wide x 16.5 inches high with a resolution of 305 dpi (dot s per inch) at speeds up [...]

Section 1: Introduction SATO M10e Service Manual PN 9001113A Page 1-3 Correct signals initiates print head activity. Figure 1-1, Front V iew Figure 1- 2, Interio r View Width Height Depth Power Switch Display Panel Access Cover Operat or Panel Paper Exit Ribbon Supply Sp i n d l e Empty Ribbon Core Head Release Lever Ribbon Rewind S pin dle[...]

Section 1: Introduction SATO M10e Service Manual PN: 900111 3A Page 1-4 SWITCHES AND INDICATORS The table below identifies and defines printer switche s and indicators for operator interface. The accompanying graphics display the ir locations and appearance Figure 1-3, Front Panel SWITCHES Power Switch T wo position on/off switch th at controls pow[...]

Section 1: Introduction SATO M10e Service Manual PN 9001113A Page 1-5 Figure 1-4, Configuration Panel Figure 1-5, Rear V iew Dip Switches Potentiometers Memory Card Port Interface Port Configuration Panel External Accessory Port AC Supply Port Media Loaded LED Media Paper Guide Adjustment[...]

Section 1: Introduction SATO M10e Service Manual PN: 900111 3A Page 1-6 CONNECTION PORTS These ports are externally accessable and permit connectio n of the accessories and attachments necessary for printer progra mming and operation. Not listed here, are the connection ports of circuit boar ds not externally accessable . CONNECTION PORTS AC Supply[...]

SATO M10e Service Manual PN: 900111 3A Page 2-1 2 TECHNICAL DAT A All technical data deemed pertine nt has been tabulated below for quick reference. Find the relative section header and then locate the spe cific type of technical data in th left column . PHYSICAL CHARACTERISTICS Width 18.7 Inches (4 75 mm) Height 12.6 Inches (320 mm) Depth 12.3 Inc[...]

Section 2: Technical Data SATO M10e Service Manual PN: 900111 3A Page 2-2 Maximum Caliper .008 Inches (0.21 mm) Maximum Roll Diameter 7 .8 Inches (20 0 mm), Wou nd face inward Minimum Core Diame ter 3 Inches (76.2 mm) RIBBON Maximum Width 10.7 Inches (273 mm) Length 984 Feet (300 m) Thickness 4.5 Microns, W ound face inward SENSING See-Through Fixe[...]

Section 2: Technical Data SATO M10e Service Manual PN 9001113A Page 2-3 XM Font 24 dots W x 24 dot s H (Univers Condensed Bold) OA Font (OCR-A) 22 dots W x 33 dot s H OB Font (OCR-B) 30 dots W x 36 dot s H AUTO SMOOTHING FONT S WB 18 dots W x 30 dots H WL 28 dot s W x 52 dot s H XB 48 dots W x 48 dot s H (Univers Condensed Bold) XL 48 dots W x 48 d[...]

Section 2: Technical Data SATO M10e Service Manual PN: 900111 3A Page 2-4 BAR CODE CAPABILTIES Linear Bar Codes T w o Dimemsion al Bookland (UPC/EAN Supplement al EAN-8, EAN-13 CODABAR Code 39 Code 93 Code 128 Interleaved 2 of 5 Industrial 2 of 5 Matrix 2 of 5 MSI POSTNET UCC/EAN-128 UPC-A and UPC-E Data Matrix Maxicode PDF417 Micro PDF T runca ted[...]

SATO M10e Service Manual PN: 900111 3A Page 3-1 3 INTERFACE SPECIFICATIONS This section presents the interface specif icati ons for the M10e printer . These specifications include detailed information on h ow to properly interface the printer with the host system. INTERFACE TYPES T o provide flexibility in communicating with a variety of host compu[...]

Section 3: In terface Specific ations SATO M10e Service Manual PN: 900111 3A Page 3-2 With an empty receiving buffe r , the status of DTR is “high” (in X-On st atus if using X-On/X-Of f) meaning the printer is ready to receive data. Whe n the receive buf fer is holding 2.0 MB of data (.95 MB from being full), DTR will go “low” (an X-Of f is[...]

Section 3: In terface Spe cifications SATO M10e Service Manual PN 9001113A Page 3-3 SPECIFICATIONS Printer Connec tor AMP 57-4036 0 DDK (or equivalen t) Cable Conn ector AMP 57-30360 DDK ( or equivalent) Cable IEEE1284 Parallel, 10 ft. (3 m) or less Signal Level High = +2.4V to +5.0V , Low = 0V to -0.4V Data S tream <ESC>A . . Job#1 . . < [...]

Section 3: In terface Specific ations SATO M10e Service Manual PN: 900111 3A Page 3-4 RS232 SERIAL INTERFACE The High S peed Serial Interface is a Plug-In Interf ace Module th at can be inst alled in the printer by the user . SPECIFICATIONS Asynchronous ASCII Half-duplex communication Ready/Busy Hardware Flow Control Pin 20, DTR Control Pin 4, RTS [...]

Section 3: In terface Spe cifications SATO M10e Service Manual PN 9001113A Page 3-5 R EADY /B USY F LOW C ONTROL Ready/Busy is the hardware flow control method for the serial interface on the M-84PRO printers. By raising/lowering the volt age level on Pin 20 of the RS232 C port, the printer notifies the host when it is ready to re ceive data. Pin 4[...]

Section 3: In terface Specific ations SATO M10e Service Manual PN: 900111 3A Page 3-6 D ATA S TREAMS The data streams for X-On/X-Off and Ready/Busy flow co ntrol are constructed in the same way as they are for Ready/Busy flow control (<ESC>A . . Job#1 . . <ESC>Z<ESC>A . . Job#n . . <ESC>Z). An example of t his would be: <[...]

Section 3: In terface Spe cifications SATO M10e Service Manual PN 9001113A Page 3-7 BI-DIRECTIONAL COMMUNICATIONS This is a two-way communications protocol bet ween the host computer and th e printer , thus enabling the host to check printe r status. When Bi-Com 4 communications is selected, there is no busy signal from the printer . The host must [...]

Section 3: In terface Specific ations SATO M10e Service Manual PN: 900111 3A Page 3-8 P RINT J OB Upon receipt of a valid print job (<ESC>A . . . <ESC>Z), an ACK (06 hexadecimal) will be returned by the printer if th ere are no errors and a NAK (16 hexadecimal) if a pr inter error exists . P RINT S TOP (DLE) If a DLE (10 hexadecimal) is[...]

SATO M10e Service Manual PN: 900111 3A Page 4-1 4 ACCESSORIES INST ALLATION The following procedures pro vide in-depth inst ructions on the installation of all optional accessories. Each accessory is a purchase optio n that may not apply to your setup. Refer to the list below to determine if any are applicable and their installation is requi red. I[...]

Section 4: Acc essories Inst allation SATO M10e Service Manual PN: 900111 3A Page 4-2 4 Lift away tear-of f plate (2). 5 Place cutter assembly (4, Figure 4-1b) onto printer frame (3). 6 Secure cutter assembly (4) to prin ter frame (3) using three scr ews (5). 7 Apply safety switch (6) to front housing cover (7) and secure using screw (8). Figure 4-[...]

Section 4: Acc essories Inst allation SATO M10e Service Manual PN 9001113A Page 4-3 1 1 Configure the printer for cutter accessory operat ion. 12 Apply media stock a nd ribbon as applicable and test cycle to ensure prop er function. 13 Inst all the left, right, front, and top housing covers. PCMCIA MEMORY EXPANSION The PCMCIA Memory Card comes p ac[...]

Section 4: Acc essories Inst allation SATO M10e Service Manual PN: 900111 3A Page 4-4 4 Insert clock chip (3) into the vacant IC Socket (4). Figure 4-2, EEPROM Inst allation 5 Connect the power supply cord. 6 Factory Reset as directed in the Factory Reset section of this manual. 7 Press and hold the LINE key while simultaneously switching on the po[...]

Section 4: Acc essories Inst allation SATO M10e Service Manual PN 9001113A Page 4-5 12 Press the LINE/FEED keys to scroll to the desired date and time values and press ENTER between each. 13 Cycle the printer of f and then on again to begin printing. 14 Refer to Programming Manual for command s equences to utilize the real-time clock option. INTERF[...]

Section 4: Acc essories Inst allation SATO M10e Service Manual PN: 900111 3A Page 4-6[...]

SATO M10e Service Manual PN: 900111 3A Page 5-1 5 PRINTER CONFIGURATION DIP SWITCH PANELS There are two DIP switches (DSW2 and DSW3) located on the front panel under a protective cover . A third DIP switch is located on the RS232C Serial Adapter card and is used to set the RS232C transmit/receive parame ters.Each switch is an eight section on/of f [...]

Section 5: Printe r Configuration SATO M10e Service Manual PN: 900111 3A Page 5-2 Stop Bit Selection (DSW1-4): Selects the number of stop bits to end each byte transmission. Baud Rate Selection (DSW1-5, DSW1-6): Selects the data rate (bp s) for the RS232 port. Protocol Selection (DSW1-7, DSW1-8): Selects the flow control and status reporting protoc[...]

Section 5: Printe r Configuration SATO M10e Service Manual PN 9001113A Page 5-3 PRINTER SET UP Print Mode Selection (DSW2-1): Selects bet ween direct thermal printing on thermally sensitive paper and thermal transfer print ing using a ribbon. Sensor Type Selection (DSW 2-2): Selects between the use of a label ga p or a reflective Eye- Mark detector[...]

Section 5: Printe r Configuration SATO M10e Service Manual PN: 900111 3A Page 5-4 Receive Buffer Selection(DSW2-5): Selects the operating mode of the receive buffer. See Section 6. Interface Specification s for more information. If a 10/100BaseT LAN card is inst alled, DS2-5 has the following definition s: Firmware Download (DSW2-6): Places the pri[...]

Section 5: Printe r Configuration SATO M10e Service Manual PN 9001113A Page 5-5 Status Select(DSW2-8): For emu lating earlier series software commands. Should b e used only if problems are encountered when using existing so ftware. This switch will also affect the settings selected by DSW1-7 and DSW1-8. Backfeed Sequence (DSW3-1, DSW3-2): Backfeed [...]

Section 5: Printe r Configuration SATO M10e Service Manual PN: 900111 3A Page 5-6 Back-Feed Selection (DSW3-4): Whe n Back-Feed is enabled, the printe r will position the last printed label for dispensing and retract it before printing the ne xt label. The amount of backfeed offset is adjustable. External Signal Interface: Refer to the Interf ace S[...]

Section 5: Printe r Configuration SATO M10e Service Manual PN 9001113A Page 5-7 Repeat Print via External Signal (DSW3-8 ): Allows the applicator to reprint the current label in the print buffer. DEFAULT SETTINGS All switches are placed in the Off default position for shippin g. This will result in the following operating configur ation: SOFTWARE D[...]

Section 5: Printe r Configuration SATO M10e Service Manual PN: 900111 3A Page 5-8 Once the default operation is complete, a DEF AUL T COMPLETED message will be displayed on the LCD pane l. The printer should be powered of f while this message is being displayed (or after the beep is heard. This saves the default settings in the non-volatile memory [...]

Section 5: Printe r Configuration SATO M10e Service Manual PN 9001113A Page 5-9 B ACKFEED O FFSET When a label is printed it must be correctly pos itio ned for dispensing and application. Thusly , the printer advances the label stock suf ficiently for the printed label to be dispensed. After the label has been removed for application, the label sto[...]

Section 5: Printe r Configuration SATO M10e Service Man ual PN: 9001113A Page 5-10 CONFIGURATION MODES MODE KEY SEQUENCE INITIAL DISPLA Y Normal POWER ONLINE QTY :000000 Advanced LINE + POWER ADV ANCED MODE Card Service Counters T est Print FEED + POWER TEST PRINT MODE Default Setting LINE + FEED + POWER DEF AUL T SETTING YES NO Maintenance-Factory[...]

Section 5: Printe r Configuration SATO M10e Service Man ual PN 9001113A Page 5-11 PITCH OFFSET + 00mm Label Pitch is the dist ance from the leading edg e (the edge that comes out o f the printer first) of each label. The leading edge position can be adjuste d relative to the print head (+/- 4 9 mm) in increment s of 1mm. Once the position is set, i[...]

Section 5: Printe r Configuration SATO M10e Service Man ual PN: 9001113A Page 5-12 PRINT OFFSET V :+0000 H:+0000 V ertical Of fset is the dist ance down from the le ading edge (the e dge of the label that comes out of the pr inter first) to the first vertical print position. A positive setting moves the label edge out of the printer while making it[...]

Section 5: Printe r Configuration SATO M10e Service Man ual PN 9001113A Page 5-13 IGNORE CR/LF YES NO This selection tells the prin ter to strip out all carriage return/line feed pairs (CR/ LF) from the dat a stream, including graphics and 2 D bar codes. It is used primarily to maintain comp atibility wit h earlier models of SA TO printers. 1. Use [...]

Section 5: Printe r Configuration SATO M10e Service Man ual PN: 9001113A Page 5-14 CARD COPY/FORMA T XXXXXXX ERROR 5. If an error is e ncountered in th e copy proce ss, one of the following messages will be displa yed on the second line: R/W Error Indicates a Read/W rite error occured No Card Error Indicates no card was recogniz ed Mem Full Erro r [...]

Section 5: Printe r Configuration SATO M10e Service Man ual PN 9001113A Page 5-15 MEMOR Y ->CARDCOPY COPYING 3. Press the ENTER key to select the option. If Y es was selected the copy process will begin. MEMOR Y ->CARDCOPY COMPLETED 4. Once the copy process is complete , pr ess the ENTER key to step the display . CARD COPY/FORMA T XXXXXXX ERR[...]

Section 5: Printe r Configuration SATO M10e Service Man ual PN: 9001113A Page 5-16 CARD FORMA T YES NO Before a PCMCIA card can be used, it must be formatted. Note: Formatting a card de stroys all data curren tly stored on the ca rd. 1. Use the CURSOR keys to step the cursor to desired option. If Y es is selected, the printer will enter the Card Fo[...]

Section 5: Printe r Configuration SATO M10e Service Man ual PN 9001113A Page 5-17 GAP [X.XXV] INPUT [X.XV] GAP - When setting the “ga p” threshold, the volt age shown on the top line of the display must be measured with noth i ng but the backing in the sensor and then again with a label still att ached to the backing. The formula to be used for[...]

Section 5: Printe r Configuration SATO M10e Service Man ual PN: 9001113A Page 5-18 EYE [X.XXV] INPUT [X.XV] EYE - When setting the “eye” threshold, the volt age must be measured with nothing but the label under the sensor and then again with the printed “eye” mark under the sensor . The formula for this is: (High V oltage Level + Low V olta[...]

Section 5: Printe r Configuration SATO M10e Service Man ual PN 9001113A Page 5-19 FORW ARD/BACKFEED DIST ANCE DEF AUL T This display will only appear if Ba ckfeed is enabled (DSW 3-4 = OFF). The maximum backfeed dist ance is 255 mm. 1. Use the CURSOR keys to step to the Defaul t or Manual option. 2. Press the ENTER key to select the op tion and adv[...]

Section 5: Printe r Configuration SATO M10e Service Man ual PN: 9001113A Page 5-20 IEEE1284 ACK SIGNAL 00.5 If the printer is placed in the Single Item Buf fer Mode (DSW2-5 = ON), this selection allows the width of the IEEE1284 ACK pulse to be set. In the Multi- Item Buffer Mode, this display will be skipped. The range is 0.5 µsec to 10 µsec. 1. [...]

Section 5: Printe r Configuration SATO M10e Service Man ual PN 9001113A Page 5-21 TEST PRI NT MODE The T est Print Mode of fers 4 different st atus labels for troubleshoot ing. If DSW3 -5 is in the OFF position, the T est Print c ycle must be init iated with a Print S tart signal on the EXT connector Y ou enter the T est Print Mode by pressin g the[...]

Section 5: Printe r Configuration SATO M10e Service Man ual PN: 9001113A Page 5-22 DEF AUL T SETTING COMPLETED When the printer has completed the reset process it will beep 3 times and the Default Setting Comple ted display will appear. At this time the printer is in the default configur ation.To exit th e Default Setting Mode, power the pr inter o[...]

Section 5: Printe r Configuration SATO M10e Service Man ual PN 9001113A Page 5-23 CLEAR NON-ST ANDARD PROTOCOL The stan dard protocol code s used by the printer can be m odified to accomodate the require ments of diff erent host systems. However , if the printer is to be used with a system that does not use the custom protocol codes, they can be cl[...]

Section 5: Printe r Configuration SATO M10e Service Man ual PN: 9001113A Page 5-24 HEX DUMP MODE In addition to the T e st Print Lab els, the printe r can print the co ntents of the receive buffer in a hexadecima l format to allow the dat a stream to be examined for errors and troubleshooting. LCD DISPLAY DEFINITION V 05.00.03.00 INITIALIZING Displ[...]

SATO M10e Service Manual PN: 900111 3A Page 6-1 6 TROUBLESHOOTING This manual section is provided for assistance in identifying the route ca use of inadequate performance or complete failure. Whereas simple instructions may be provided here for problem correction, their indepth procedures will most likely be found in t he Adjustment Procdures or Re[...]

Section 6: Troubleshooting SATO M10e Service Manual PN: 900111 3A Page 6-2 TROUBLESHOOTING TABLE Use the tables below to isolate problems based on th eir symptoms. Refer to their relative procedures as applicable to correct the problem. CARDCOPYFORMA T XXXXXXXERROR 3 short Possible read/write error , card not installed, copy domain unavailable, fil[...]

Section 6: Troubleshooting SATO M10e Service Manual PN 9001113A Page 6-3 Poor ribbon quality . Use genuine SA T O ribbons. Foreign material o n print head and pla ten roller . Clean print head and platen roller . Foreign materia l on labels. U se high quality label stock. Excessive print head energy . Adjust darkness control. Excessive print speed.[...]

Section 6: Troubleshooting SATO M10e Service Manual PN: 900111 3A Page 6-4 Main power fuse defe ctive. Replace fuse. Defective pwer supply . T est with meter and replace as required. ERROR LED ILLUMINATED Print head not latched into position. En sure print head assembly is latched. LABEL LED IS ILLUMINATED Label supply roll is empty . Repl enish la[...]

Section 6: Troubleshooting SATO M10e Service Manual PN 9001113A Page 6-5 RS232 SERIAL INTERFACE TROUBLESHOOTING • Ensure the serial cable is thoroughl y connected to the PC and t he printer . • Ensure the serial cable is not defective. The minimum requirements is that a Null Modem Cable be used and that it be manufactured to specificat ions. Re[...]

Section 6: Troubleshooting SATO M10e Service Manual PN: 900111 3A Page 6-6 4 Ensure th at the View Device By T ype is checked. 5 Scroll down to SA TO-USB Device and ensure that errors do not exist. Reinstall as requir ed. 6 R eboot the PC and the printe r . 7 Cont act Microsoft technical support for further assist ance as required. PARALLEL INTERFA[...]

Section 6: Troubleshooting SATO M10e Service Manual PN 9001113A Page 6-7 LAN ETHERNET INTERFACE TROUBLESHOOTING • If the printer does not come up ready : Ensure the printer is powered on, all cables are connected, and the printer is on-line. If possibl e, connect a terminal to the serial port and observe for a boot prompt indicating the print ser[...]

Section 6: Troubleshooting SATO M10e Service Manual PN: 900111 3A Page 6-8 • Check the individual troubleshootin g sections pr ovided with the Ethernet Plug-In Interface Module for additional c auses of intermitta nt printer problems. TCP/IP TROUBLESHOOTING If unable print to the print server while using a TCP/IP and all of the hardware and netwo[...]

Section 6: Troubleshooting SATO M10e Service Manual PN 9001113A Page 6-9 • If unable to print from DEC TCP/IP Services for VMS (UCX), ensure that a 2.0B or later software version is used. Ea rlier versions will not functi on with SA TO enhance d ethernet adapters. • If jobs are run in conjunction or do n ot eject fr om the printer , try setting[...]

Section 6: Troubleshooting SATO M10e Service Man ual PN: 9001113A Page 6-10 • Ensure that at least o ne NetW are file server has been enabled u sing the SET NETW ARE SERVER and ENABLED commands. • Ensure the NetW are user limits have not been exceeded. • If V3.00 or earlier firmware is used, ensure that either 802.3 or Ethernet II frames on t[...]

Section 6: Troubleshooting SATO M10e Service Man ual PN 9001113A Page 6-11 • If Windows NT queues lock up when the active pr int job is deleted, try setting the IP timeout to one (1) minute with the conso le command SET IP TIMEOUT 1. • 1pr/1pd related problems were remedied with the V3.46 firmware revision. If in termittant queue problems are b[...]

Section 6: Troubleshooting SATO M10e Service Man ual PN: 9001113A Page 6-12 3 Place the printer in the off-line mode by pressing the LINE key . 4 Place the DSW2-4 switch in the ON position. 5 Press the LINE key to place the printer back on-line. 6 Press the FEED key to activate the print process. 7 Return switch DSW2-4 to the OFF postion. 8 Turn th[...]

Section 6: Troubleshooting SATO M10e Service Man ual PN 9001113A Page 6-13 Figure 6-1, TP T est Module Usage RIBBON SENSOR OPERAT ION VERIFICATION Verification that the ribbon sensor is operational may be achieved using the Operator Pane l located on the front housing cover. 1 Access the dip switches located on the Operator Panel. 2 Switch the DSW2[...]

Section 6: Troubleshooting SATO M10e Service Man ual PN: 9001113A Page 6-14 8 P ress and hold the FEED key while switching on the printer . 9 Release the FEED key when the printer emits an audible beep. 10 Press th e ENTER key to select and advance to the n ext display . 1 1 Press th e ENTER key again and ensure that the test print operation can fu[...]

SATO M10e Service Manual PN: 900111 3A Page 7-1 7 REPLACEMENT PROCEDURES The SATO M10e Printer contains replaceable components and sub-assemblies. This se ction contains step-by-step instructions for the removal and replacement of t hose primary components and sub-assemblie s that are subject to wear or da mage. PRINT HEAD REPLACEMENT If the print [...]

Section 7: Replacement Proced ures SATO M10e Service Manual PN: 900111 3A Page 7-2 7 Secure replacement print head (2) to pr int assembly (3) using post screw (1). 8 Restore power , test cycle, and adjust as r equired in accordance with relative procedures. ROLLER BELT REPLACEMENT The M10e Printer utilizes tw o timing belts coupled with t oothed pu[...]

Section 7: Replacement Proced ures SATO M10e Service Manual PN 9001113A Page 7-3 3 Loosen screw (2) to relieve tension on belt (1) by tension roller (3). 4 Withdraw belt (1) from platen roller pulley (4 ), feed roller pulley (5), motor sp indle (6), and tension roller (3). 5 Apply replacement belt (1) onto motor spindle (6), feed roller pulley (5),[...]

Section 7: Replacement Proced ures SATO M10e Service Manual PN: 900111 3A Page 7-4 9 Adjust belt (3) tension and secure moto r (10) to ribbon frame (6). 10 Secure cover (2) to ribbon frame (6) using two screws (1). Figure 7-3, Ribbon Be lt Replacement PLATEN ROLLER REPLACEMENT The platen roller is considered to be a high wear component due to its t[...]

Section 7: Replacement Proced ures SATO M10e Service Manual PN 9001113A Page 7-5 Figure 7-4, Platen Roller Replac ement 6 Manipulate platen roller (2) through slot on right side of printer frame (5). Lif t away roller (2). 7 Insert replacement platen roller (2) throug h the slot on right side of printer frame (5). 8 Allow bushings on each end of pl[...]

Section 7: Replacement Proced ures SATO M10e Service Manual PN: 900111 3A Page 7-6 FEED ROLLER REPLACEM ENT The feed roller is considered to be a high w ear component due to its treading a gainst the print media. This treading will eventua lly wear grooves into the rubbe r material and negatively effect print output. 1 Switch of f the printer and d[...]

Section 7: Replacement Proced ures SATO M10e Service Manual PN 9001113A Page 7-7 4 Remove timing belt (2) from p ulley (3) located on the right end of feed roller (1). 5 Loosen screw (4) securing clamp (5) on the lef t end of feed roller (1). 6 Remove screw (4) securing clamp (5) on the right end of feed roller (1). 7 Manipulate feed roller (1) eve[...]

Section 7: Replacement Proced ures SATO M10e Service Manual PN: 900111 3A Page 7-8 15 Secure interface board (3) to printer housing using two screws (2). 16 Reconnect all wiring harnesses to main circuit board (1). 17 Reconnect power supply cord, confirm correct potentiometer settings, and perform Factory Reset. 18 T est cycle, and reattach housing[...]

Section 7: Replacement Proced ures SATO M10e Service Manual PN 9001113A Page 7-9 Figure 7-7, Interface Board Replac ement RIBBON DRIVE BOARD REPLACEMENT 1 Switch of f the printer and disconnect the power supply cord. 2 Remove the top, front, and lef t housing covers to expose main board (1, Figure 7-8a). Figure 7-8a, Rib bon Drive Board Replacement[...]

Section 7: Replacement Proced ures SATO M10e Service Man ual PN: 9001113A Page 7-10 3 Remove two screws (2) securing interf ace board (3) on the exterior back sid e of printer . 4 Carefully withdraw interface board (3 ) from its connection with main circuit b oard (1). 5 Remove optional memory card (4) from the exterior back side of printer . 6 Mar[...]

Section 7: Replacement Proced ures SATO M10e Service Man ual PN 9001113A Page 7-11 15 Connect all applicable wiring harnesses to ribbon drive b oard (9). 16 Secure main circuit board (1) to brackets (8) and (7) using four screws (6), two screws (5). 17 Reconnect all applicabl e wiring harnesses. 18 Reinstall optional memory card (4) as applicable. [...]

Section 7: Replacement Proced ures SATO M10e Service Man ual PN: 9001113A Page 7-12 Figure 7-9, Panel Board Replac ement POWER SUPPLY REPLACEMENT 1 Switch of f the printer and disconnect the power supply cord. 2 Remove the top, front, lef t, right, and rear housing covers. 3 Remove seven screws (1, Figure 7-10) securin g printer frame (2) to printe[...]

Section 7: Replacement Proced ures SATO M10e Service Man ual PN 9001113A Page 7-13 8 Secure replacement power supply (4) to printer base (3) u sing seven screws (5). 9 Connect all wiring harnesses and cables to power supply (4). 10 Place pr inter frame (2) onto printer base (3) an d secure using seven screws (1). 1 1 Ensure the power switches are i[...]

Section 7: Replacement Proced ures SATO M10e Service Man ual PN: 9001113A Page 7-14 POWER SUPPLY FUSE REPLACE MENT The Printer has two cylindrical fuses that are wired to the power supply. If power is not being distributed throughout the printer, the fuse may require replacement. 1 Switch of f the printer and disconnect the power supply cord. 2 Rem[...]

Section 7: Replacement Proced ures SATO M10e Service Man ual PN 9001113A Page 7-15 CIRCUIT BOARD FU SE REPLACEMENT The M10e Printer has four fuses; two are wired to the power supply while the other two are directly connected to the main circuit board. 1 Switch of f the printer and disconnect the power supply cord. 2 Remove the top, front, and lef t[...]

Section 7: Replacement Proced ures SATO M10e Service Man ual PN: 9001113A Page 7-16 DRIVE MOTOR REPLACEMENT The stepper motor transmits motion to the prin t mechanism for precise print positioning. The energized motor provides torque to the label feed roller and the platen roller via a tooth ed timing belt configured on pulleys. 1 Switch of f the p[...]

Section 7: Replacement Proced ures SATO M10e Service Man ual PN 9001113A Page 7-17 5 Remove four screws (4) securing drive motor (5) to printer fra me (1). 6 Disconnect motor wiring harness (A) fr om main circuit board wiring harness (B). 7 Replace defective motor (5) with replacement motor (5) and secure using f our screws (4). 8 Orient printer fr[...]

Section 7: Replacement Proced ures SATO M10e Service Man ual PN: 9001113A Page 7-18 9 Route wiring harness as was remo ved and connect to the ribbon drive board. 10 Secure wiring harnesses to the printer frame with cable bracket (5) and screw (4). 1 1 Reconfigure ribbon rewind belt (8) onto the motor spindle. 12 Orient cover (2) onto ribbon frame ([...]

Section 7: Replacement Proced ures SATO M10e Service Man ual PN 9001113A Page 7-19 AUTO-LOAD SENSOR REPLACEMENT The auto-load sensor locates the top of the form (label) for positioning. The sensor is centrally located on the underside of the label ramp between the feed and platen rollers. Refer to FIgure 10-4 of the Diagrams & Schematics sectio[...]

Section 7: Replacement Proced ures SATO M10e Service Man ual PN: 9001113A Page 7-20 5 Remove one screw (3) securing sensor bracket (4) to the printer frame. 6 Withdraw sensor bracket (4) along with sensor (5) from wit hin the printer . 7 Disconnect the wiring harness (A) from sensor conne ctor (A). 8 Remove screw (6) securing sensor (5) to sensor b[...]

Section 7: Replacement Proced ures SATO M10e Service Man ual PN 9001113A Page 7-21 5 Lift away cover (2) and disconnect sensor harness (A) from sensor connector (A). 6 Connect sensor harness (A) to sensor c onnecto r (A) of replacement sensor (4). 7 Secure cover (2) and sensor (4) to lef t guide plate (3) using screw (1). Figure 7-16, Label Gap Sen[...]

Section 7: Replacement Proced ures SATO M10e Service Man ual PN: 9001113A Page 7-22 3 Remove media from printer if applicab le. 4 Remove the optional cutter assembly or tea r-off cutter as a pplicable. 5 Remove two screws (1, Figure 7-17) on each end of stay bar (2 ). Lift away st ay bar (2). Figure 7-17, Eye-Mark/Label-Out Sens or Replacement 6 Re[...]

Section 7: Replacement Proced ures SATO M10e Service Man ual PN 9001113A Page 7-23 12 Connect wiring h arness (A) to sensor connector (A). 13 Apply left guide plate (4) to rack plate (5) a nd secure using thumbscrew (3). 14 Inst all media and test cycle to ensure a proper function. 15 Secure stay bar ( 2) to printer frame using two screws (1) on ea[...]

Section 7: Replacement Proced ures SATO M10e Service Man ual PN: 9001113A Page 7-24 7 T est cycle to ensure a proper function. 8 Install the right, fron t, and top housing covers. Figure 7-18, Ribbon Sensor Replacement CUTTER REPLACEMENT The optional cutter assembly is powered by a drive mo tor directly coupled to a cam configuration that provides [...]

Section 7: Replacement Proced ures SATO M10e Service Man ual PN 9001113A Page 7-25 1 Switch of f the printer and disconnect the power supply cord. 2 Remove top, front, left, and right housing covers to access cutter assembly (1, Figure 7-19). 3 Disconnect all relative wiring harnesses. 4 Remove three screws (2) securing cutte r assembly (1) to the [...]

Section 7: Replacement Proced ures SATO M10e Service Man ual PN: 9001113A Page 7-26 1 1 Replace right, lef t, front, and top housing covers. CUTTER SENSOR REPLACE MENT The optional cutter assembly is powered by a drive mo tor directly coupled to a cam configuration that provides differential movement of an oscillating plate. This plate is attached [...]

Section 7: Replacement Proced ures SATO M10e Service Man ual PN 9001113A Page 7-27 8 Install the le ft, front, and top housing covers. 9 Restore power and test cycle to ensure proper function. Figure 7-20, Cutter Sens or Replacement EEPROM CHIP REPLACEMENT The EEPROM chip (1) is connected on the ma in circuit board (2). It may be replaced by removi[...]

Section 7: Replacement Proced ures SATO M10e Service Man ual PN: 9001113A Page 7-28 Figure 7-21, EEPROM Chip Replacement I E E E 1 2 8 4 + R S B O A R D 1 2[...]

SATO M10e Service Manual PN: 900111 3A Page 8-1 8 ADJUSTMENT PROCEDURES This section provides instructions for mechani cal and electrical adjustments to the printe r . Adjustments may b e required following extended p rinter use or as a result of replacement component activity . PRINT HEAD POSITION When properly aligned, the printing portion of th [...]

Section 8: Adjustment Pr ocedures SATO M10e Service Manual PN: 900111 3A Page 8-2 4 Loosen two set scre ws (not shown) through driver port s (2) of ribbon cover (1). 5 Turn adjustment axle (3) while watching the movement of the print head on the platen roller . 6 When properly positioned, retighten the set screws. PRINT HEAD ALIGNMENT Course print [...]

Section 8: Adjustment Pr ocedures SATO M10e Service Manual PN 9001113A Page 8-3 3 Ensure left side set scre w (2) is secure. 4 Slightly loosen right side set screw (3). 5 Slowly turn adjustment screw (4) while observing the changes in prin t quality . 6 Retighten right side set screw (3) when the optimum print quality is achieved. RIBBON WRINKLE AD[...]

Section 8: Adjustment Pr ocedures SATO M10e Service Manual PN: 900111 3A Page 8-4 9 Manipulate adjustment co llar (7) and ribbon guide while observing the ribbon result s. 10 Retighten set screw (6) while holding ribbon guide in place . 1 1 Install tear-of f plate (2) as applicable and front housing cover (1). Figure 8-3, Ribbon W rinkle Adjustment[...]

Section 8: Adjustment Pr ocedures SATO M10e Service Manual PN 9001113A Page 8-5 ROLLER BELT ADJUSTMENT 1 Switch of f power and disconnect power supply cord. 2 Remove the top, front, and right h ousing covers to gain access to rolle r belt (1, Figure 8-4). 3 Loosen two screws (2) and manipulat e tension roller bracket (3) upward to ap ply tension to[...]

Section 8: Adjustment Pr ocedures SATO M10e Service Manual PN: 900111 3A Page 8-6 RIBBON BELT ADJUSTMENT 1 Switch of f power and disconnect power supply cord. 2 Remove the top, front, and le ft housing covers to gain access to ribbon belt (1, Figure 8-5). 3 Remove two screws (2) securing ribbon moto r cover (3) to left ribbon f rame (4). 4 Loosen t[...]

Section 8: Adjustment Pr ocedures SATO M10e Service Manual PN 9001113A Page 8-7 PAPER GUIDE ADJUSTMENT When loaded, media stock is centrally oriented on the feed ramp. Media guides located in the rear of the printer ma intain media positioning . The left and right media guides may be adjusted proportionally in a lateral motion. 1 Loosen purple thum[...]

Section 8: Adjustment Pr ocedures SATO M10e Service Manual PN: 900111 3A Page 8-8 PITCH SENSOR ADJUSTMENT Pitch sensor adjustment is used to set the top of the form (leading edge). This adjustment is a straight forward or backward motion and does not af fect lateral movement or skewed images. For almost all applications, the VR3 potentiometer with [...]

Section 8: Adjustment Pr ocedures SATO M10e Service Manual PN 9001113A Page 8-9 Figure 8-7, Pitch Senso r Adjustment 10 Remove top, front, and lef t housing covers for access to main circuit board (1, Figure 8-7). 1 1 Record all dip switch (2) positions and then switch each to the Of f position. 12 T urn the dial of the VR9 potentiometer (3) midway[...]

Section 8: Adjustment Pr ocedures SATO M10e Service Man ual PN: 9001113A Page 8-10 18 Confirm that NONE is displayed and press ENTER. 19 Use the Cursor keys to step the cursor to th e desired text size option. 20 Press the ENTER key to select the option a nd begin test printing. 21 Regard the test label critically to ensure that the print image is [...]

Section 8: Adjustment Pr ocedures SATO M10e Service Man ual PN 9001113A Page 8-11 Figure 8-8, Eye-Ma rk Sensor Adjustment s 3 Connect test module (3) to main circuit board conn ector (4). 4 T urn dial (5) on test module (3) to position number 4. 5 Connect the positive (+) probe of the multimeter to pin SIG (7) on test module (3). 6 Connect the nega[...]

Section 8: Adjustment Pr ocedures SATO M10e Service Man ual PN: 9001113A Page 8-12 LABEL GAP SENSOR ADJUSTMENT This adjustment will require the use of a multimeter and the TP T est Module. The label-gap sensor may also be adjusted via the Service Mode. 1 Remove the top, front, and lef t housing cover to access main circuit board (1, Figure 8-8). 2 [...]

Section 8: Adjustment Pr ocedures SATO M10e Service Man ual PN 9001113A Page 8-13 Figure 8-9, Label Gap Sensor Adjustment AUTO LOAD SENSOR ADJUSTMENT This adjustment will require the use of a multimete r and the TP T est Module. 1 Remove the top, front, and lef t housing cover to access main circuit board (1, Figure 8-10). 2 T urn VR7 potentiometer[...]

Section 8: Adjustment Pr ocedures SATO M10e Service Man ual PN: 9001113A Page 8-14 4 T urn dial (5) on test module (3) to position number 8. 5 Connect the positive (+) probe of the multimete r to pin SIG (6) on test module (3). 6 Connect the negative (-) pr obe of the multimeter to pin GRD (7) on test module (3). 7 Ensure the multimeter is for DC v[...]

Section 8: Adjustment Pr ocedures SATO M10e Service Man ual PN 9001113A Page 8-15 PAPER END SENSOR ADJUSTMENT This adjustment will require the use of a multimete r and the TP T est Module. 1 Remove the top, front, and lef t housing cover to access main circuit board (1, Figure 8-1 1). 2 T urn VR8 potentiometer (2) fully counter-clockwise. 3 Connect[...]

Section 8: Adjustment Pr ocedures SATO M10e Service Man ual PN: 9001113A Page 8-16 4 T urn dial (5) on test module (3) to position number 0. 5 Connect the positive (+) probe of the multimeter to connection port (6) on test module (3). 6 Connect the negative (-) pr obe of the multimeter to pin GRD (7) on test module (3). 7 Ensure the multimeter is f[...]

Section 8: Adjustment Pr ocedures SATO M10e Service Man ual PN 9001113A Page 8-17 5 Press the LINE or FEED key as required to adjust the print wid th. 6 Press the ENTER key to select and begin te st printing. 7 Adjust the OFFSET (VR2) potentiometer as necessary to gain the desired position. LCD DISPLAY ADJUSTMENT This procedure allows illumination [...]

Section 8: Adjustment Pr ocedures SATO M10e Service Man ual PN: 9001113A Page 8-18[...]

SATO M10e Service Manual PN: 900111 3A Page 9-1 9 FACTORY RESET S This section of the service manual covers instructio ns on how to return the printer to its factory settings. The instructions are separated into differing catagories of interest. FACTORY SETTINGS / TEST PRINT 1 Record all dip switch positions. 2 Place all dip switches in the OFF pos[...]

Section 9: Factory Res ets SATO M10e Service Manual PN: 900111 3A Page 9-2 1 1 Press the ENTER key to test print. Press the ENTER key again to stop printing. 12 V erify that the counters on the t est print have reset to 0.0 km. 13 Power Off the printer and con firm that all switches are in the Of f or down position. CLEAR HEAD COUNTERS 1 Record all[...]

Section 9: Factory Res ets SATO M10e Service Manual PN 9001113A Page 9-3 12 V erify that the counters on the t est print have reset to 0.0 km. 13 Power Off the printer and con firm that all switches are in the Of f or down position. CLEAR CUTTER COUNTER 1 Record all dip switch positions. 2 Place all dip switches in the OFF position. 3 Place the DSW[...]

Section 9: Factory Res ets SATO M10e Service Manual PN: 900111 3A Page 9-4 1 1 Press the ENTER key to test print. Press the ENTER key again to stop printing. 12 V erify that the counters on the test print have reset t o 0.0 km. 13 Power Off the printer and con firm that all switches are in the Of f or down position. CLEAR EEPROM 1 Record all dip sw[...]

Section 9: Factory Res ets SATO M10e Service Manual PN 9001113A Page 9-5 12 Power Of f the printer and confirm that all switches are in the Of f or down position. LCD DISPLAY: XXXXXALL CLEAR CO MPLETED[...]

Section 9: Factory Res ets SATO M10e Service Manual PN: 900111 3A Page 9-6[...]

SATO M10e Service Manual PN: 900111 3A Page 10-1 10 DIAGRAMS & SCHEMATICS HOUSING COVER REMOVAL & INSTALLATION Figure, 10-1, Housing Cover Re moval & Inst allation Screw x3 Screw x5 Screw x2 Screw x2[...]

Section 10: Diagrams & Schematics SATO M10e Service Man ual PN: 9001113A Page 10-2 MEDIA & RIBBON LOADING Figure 10-2, Media & Ribbon Loading Paper Guide Ribbon Guide Feed Roller Platen Roller Media Ribbon Ribbon Rewind[...]

Section 10: Diagrams & Schematics SATO M10e Service Man ual PN 9001113A Page 10-3 BLOCK DIAGRAM Figure 10-3, Block Diagram 1 234 5 8 67 9 RBM SEN HO DSW3 DSW2 HDS DSW EXT LCD CUTSEN LED EXT PORT STP POW2 REMP MR110w - CONT 8 RBMP RBM SEN INTERFACE PORT Ribbon Motor POWER BOARD MAIN CIRCUIT BOARD Print Head Ribbon Sensor RIBBON BOARD TP Te st Mo[...]

Section 10: Diagrams & Schematics SATO M10e Service Man ual PN: 9001113A Page 10-4 PRINTING OPERATIONAL SEQUENCE Figure 10-4, Printing Opera tional Sequence Printer Continuous P itch Se nsor Valid Print Pitch Se nsor Invalid Valid Pitch Se nsor Tear Off Cutter Pitch Sensor Valid Backfeed No Backfeed Valid Printing Printing Valid No Backfeed Bac[...]

Section 10: Diagrams & Schematics SATO M10e Service Man ual PN 9001113A Page 10-5 ACCESSORIES & SE NSORS LOCATION Figure 10-5, Accessories & Sensors Location Platen Roller Ribbon Sensor Print Head Feed Roller Ribbon Supply Label Gap Sensor Eye Mark, Label Out Sensors Cutter Assembly Auto Load Sensor Cutter Sensor PRINTER TOP VIEW[...]

Section 10: Diagrams & Schematics SATO M10e Service Man ual PN: 9001113A Page 10-6 PRINT REFERENCE POSITION Figure 10-6, Print Reference Positi on PAPER FEED DIRECTION LABEL LABEL EYE-MARK LABEL GAP TAG EYE-MARK Standard Cu tter Posit ion Standard P rint, Cut , Peel Off, Tear O ff Positions Peel Off, Tear O ff Positions Standard Pr int, Standar[...]