SATO 400e manual

PN 9001 135A XL400e / XL410e Printers OPERATOR MANUAL[...]

SATO UK Limited Valley Road, Harwich Essex CO12 4RR Tel: 0 1255 240000 Fax: 01255 240111 Tech Support Hotline: 01255 252828 Email: techsupport@satouk.com www.satouk.com © Copyright 200 5 SATO UK Limited Warning: This equipment complies with the requirements in Part 15 of FCC rules for a Class A computing device. Operation of this equipment in a re[...]

PN 9001135A T ABLE OF CONTENTS INTRODUCTION About This Manual 1-2 General Description 1-3 Control Features 1-4 TECHNICAL DATA Physical Characteristics 2-2 Enviromental 2-2 Power 2-2 Processing 2-2 Print 2-2 Sensing 2-2 Media 2-3 Character Font Capabilities 2-3 Barcode Capabilities 2-4 Interface Modules 2-4 Regulatory Approvals 2-4 INSTALLATION Unpa[...]

PN 9001135A OPERATION Printer Configuration 4-2 Dip Switch Panels 4-2 Configuration Modes 4-6 Normal Mode 4-6 Test Print M ode 4-7 Advanced M ode 4-8 Default Settings Mode 4-9 Flash Mem ory Download Mo de 4-10 User Download Mode 4-12 Hex Dump Mode 4-13 Card Mode 4-14 Non-Standard Clear Mode 4-15 Service Mode - Test Print 4-16 Service Mode - Se nsor[...]

PN 9001135A MAINTENANCE Cleaning Procedures 6-2 Replacement Procedures 6-3 Fuse 6-3 Print Head 6-4 Ribbon Roller 6-5 Adjustment Procedures 6-6 Print Head Balance 6-7 Print Head Alignment 6-8 Pressure Roller Alignment 6-9 Pressure Roller Balance 6-10 Ribbon Guide Adjustment 6-11 Ribbon Spindle Tensioning 6-12 Pitch Sensor Adjustment (Label Gap &[...]

PN 9001135A[...]

SATO XL400-410e Operator Manua l PN 9001135A Page 1-1 INTRODUCTION • About This Manual • General Description • Control Features[...]

Unit 1: Introduction SATO XL400-410e Operator Manual PN 9001135A Page 1-2 ABOUT THIS MANUAL This manual is laid out consistent with the pr oduct discussed and provides all of the information required for general printe r configuration, operation, troubleshooting, and maintenance. For specialized programming, refer to the Pr ogramming Manual provi d[...]

Unit 1: Introduction SATO XL400-410e Operator Manua l PN 9001135A Page 1-3 GENERAL DESCRIPTION The XL400/410 “e” series prin ters are comple te, high-performance labeling systems designed specifically for printing labels and tags. All pr inter parameters are programmable using the front panel controls and dip switches to provide printing of all[...]

Unit 1: Introduction SATO XL400-410e Operator Manual PN 9001135A Page 1-4 CONTROL FEATURES Figure 1-2a, Control Features BUTTONS & SWITCHES POWER T wo position on/off switch that controls power flow to the system. ST ART / ST OP T oggles the printer on/ off line. FEED Allows feeding of one t ag or label each time it is pressed. Is only function[...]

Unit 1: Introduction SATO XL400-410e Operator Manua l PN 9001135A Page 1-5 Figure 1-2b, Control Features Figure 1-3, Connection Port s CONNECTION PORTS AC Power Input Connector permit s 1 15V , 50/60 Hz supply via supplied cord. Interface Port Connector for interface h arness. Must be connected for the printer to be operational. Accept able interfa[...]

Unit 1: Introduction SATO XL400-410e Operator Manual PN 9001135A Page 1-6[...]

SATO XL400-410e Operator Manua l PN 9001135A Page 2-1 TECHNICAL DAT A • Physical Charcteristics • Enviroment al •P o w e r • Processing •P r i n t • Sensing •M e d i a • Character Font Cap abilities • Barcode Cap abilities • Interface Modules • Regulatory Approvals[...]

Unit 2: Technical Data SATO XL400-410e Operator Manual PN 9001135A Page 2-2 PHYSICAL CHARACTERISTICS Width 19.6 Inches (3 02 mm) Height 1 1.50 Inches (294 mm) Depth 1 1.80 Inches (552 mm) Weight 30.80 Pounds (14.0 Kg) stand ard ENVIRONMENT AL Operating T emperature 41° to 104°F (5° to 40°C) S tor age T emperature 0° to 104°F (-20° to 40°C) [...]

Unit 2: Technical Data SATO XL400-410e Operator Manua l PN 9001135A Page 2-3 MEDIA Eye-Mark Label Dime nsions Width: 1.26 to 3. 94 Inches ( 32-100mm) Length: 1.00 to 9.45 Inches (25-2 40mm) Gap Label Dimensions Width: 1.00 to 3. 94 Inches ( 25-100mm) Length: 0.63 to 9.33 Inches (16-2 37mm) Eye-Mark T ag Width: 1.26 to 3. 94 Inches ( 32-100mm) Lengt[...]

Unit 2: Technical Data SATO XL400-410e Operator Manual PN 9001135A Page 2-4 BAR CODE CAPABILTIES Linear Bar Codes Bookland (UPC/EAN Supplement al EAN-8, EAN-13 CODABAR Code 39 Code 128 Interleaved 2 of 5 UCC/EAN-128 UPC-A and UPC-E T w o Dimemsional Dat a Matr ix Maxicode PDF417 Ratios 1:2, 1:3, 2:5, User definable bar widths Bar Height 4 to 600 do[...]

SATO XL400-410e Operator Manua l PN 9001135A Page 3-1 INSTALLATION • Unp acking • Part s Identification • Printer Inst allation • Interface Selection • Accessories Inst allation[...]

Unit 3: Installation SATO XL400-410e Operator Manual PN 9001135A Page 3-2 UNP ACKING & P ART S IDENTIFICATION Place the shipping container upright on a solid, fl at surface. Open the container and remove the carboard cover and top foam inserts. Carefully lift the printe r from the shipping container, followed by the acccessory box, and place th[...]

Unit 3: Installation SATO XL400-410e Operator Manua l PN 9001135A Page 3-3 PRINTER INST ALLATION This chapter provides guidance on general p rinte r setup and installation. The following chapter provides instructions o n how to select an interface for the host to communicate with the p rinter. SITE LOCATION • S tationed on a solid flat su rface ?[...]

Unit 3: Installation SATO XL400-410e Operator Manual PN 9001135A Page 3-4 MEDIA LOADING Perform the following steps to load media into the printer. This p rocedure covers only the physical installation of media and is app licabl e regardless of the media type. Refer to the Configuration unit for setup instructions. 1 Switch the printer power switch[...]

Unit 3: Installation SATO XL400-410e Operator Manua l PN 9001135A Page 3-5 Figure 3-3b, Media Loading Figure 3-3c, Media Loading Media Supply Spindle Media Media Retaining Plate Media Hold-Down Print Head Latch[...]

Unit 3: Installation SATO XL400-410e Operator Manual PN 9001135A Page 3-6 Figure 3-3d, Media Loading Figure 3-3e, Media Loading Media Media Ramp Cutter Assembly Set Screw Paper Guide Top Housing Cover Media Hold-Dow n Print Head Assembly[...]

Unit 3: Installation SATO XL400-410e Operator Manua l PN 9001135A Page 3-7 Figure 3-3f, Media Loading RIBBON LOADING Perform the following steps to load the printe r with ribbon. This procedure covers only the physical installation of ribbon. Refer to t he Configuration unit for setup instructions. 1 Switch the printer power switch of f and disconn[...]

Unit 3: Installation SATO XL400-410e Operator Manual PN 9001135A Page 3-8 Figure 3-4a, Rib bon Loading Figure 3-4b, Ribbon Loading Power Switch Power Supply Cord Top Housing Cover Ribbon Prin t Assem bly[...]

Unit 3: Installation SATO XL400-410e Operator Manua l PN 9001135A Page 3-9 Figure 3-4c, Rib bon Loading Figure 3-4d, Ribbon Loading Ribbon Roll Ribbon Core Ribbon Unwi nd Spindle Ribbon Rewind Spi ndle Ribbon Prin t Assem bly[...]

Unit 3: Installation SATO XL400-410e Operator Man ual PN 9001135A Page 3-10 Figure 3-4e, Rib bon Loading Figure 3-4f, Ribbon Loading Ribbon Core Ribbon Print Head Latch Ribbon Top Housing Cover[...]

Unit 3: Installation SATO XL400-410e Operato r Manual PN 90 01135A Page 3-11 Figure 3-4g, Ribbon Loading Label/Tag Power Swi tch[...]

Unit 3: Installation SATO XL400-410e Operator Man ual PN 9001135A Page 3-12 INTERFACE SELECTION This chapter present s the printer interface types and the ir specifications. These specifications include detailed information to assist in the se lection of the most appropriate meth od for the printer to interface with the host. The fo ur acceptable i[...]

Unit 3: Installation SATO XL400-410e Operato r Manual PN 90 01135A Page 3-13 Figure 3-5, Serial Connector Pin Asignment s RS232C SERIAL INTERFACE SIGNALS PIN DIRECTION SIGNAL DEFINITION 1 Reference FG (Frame Ground) 2 T o Host TD (T ransmit Data) - Dat a from the printer to the host computer . Sends X-On/ X-Off char acters or status dat a (bi-direc[...]

Unit 3: Installation SATO XL400-410e Operator Man ual PN 9001135A Page 3-14 IEEE1284 PARALLEL INTERFACE The parallel interface is a Plu g-In, bi-directio nal, Interface Module that can be inst alled by the user . It conforms to the IEEE1284 specification. It will automa tically detect the IEEE1284 signals and operate in the high speed mode. If it d[...]

Unit 3: Installation SATO XL400-410e Operato r Manual PN 9001135A Page 3-15 UNIVERSAL SERIAL BUS (USB) ADAPTER The Universal Serial Bus (USB) interface is a Pl ug-In Interface Module that can be inst alled by the user . It requires a driver (shipped with each printer that has the inte rface installed) that must be loaded on your PC and the PC must [...]

Unit 3: Installation SATO XL400-410e Operator Man ual PN 9001135A Page 3-16 RECEIVE BUFFER The data stream is received fro m the host to the printer one job at a time. This allows the software pro gram to maintain control of the job print queue so that it can move a high priority job in front of ones of lesser importance. A multiple job buf fer all[...]

Unit 3: Installation SATO XL400-410e Operato r Manual PN 9001135A Page 3-17 ACCESSORIES INST ALLATION In most instances, the print er is ordered with the desired accessories pre-installe d. However, changes in printing conditions or re quirements does warrant upgra des from time to time. This chapter of the manual covers the installation procedures[...]

Unit 3: Installation SATO XL400-410e Operator Man ual PN 9001135A Page 3-18 STACKER UNIT The XL Stacker Unit collects and stacks tags as they are printed and cut. Installation of the included alignment plate ensures proper spacing and alignment of the stacker with the printer. Connecting the stacker’s power cord to the Option port of the printer [...]

SATO XL400-410e Operator Manua l PN 9001135A Page 4-1 OPERATION • Printer Configuration • Configuration Modes • Operational Adjustment s •P r i n t i n g[...]

Unit 4: Operation SATO XL400-410e Operator Manual PN 9001135A Page 4-2 PRINTER CONFIGURATION The printer may be configured for specific jobs via the operator panel located on the right side of the printer and the interface panel co mprised of three dip switch complexes and four potentiometers located within the printer’s interior . Each of these [...]

Unit 4: Operation SATO XL400-410e Operator Manua l PN 9001135A Page 4-3 DSW1 DEFAULT SETTINGS 1-1 1-2 1-3 1-4 1-5 1-6 1-7 1-8 O F FO F FO F FO F FO F FO F FO F FO F F DSW1 CONFIGURA TION 1-1 Data BIt OFF 8 Data Bit ON 7 Data Bit 1-2 1-3 Parity 1-2 1-3 ON ON Reserved ON OFF Odd OFF ON Even OFF OFF None 1-4 S top Bit OFF 1 S top Bit ON 2 S top Bit 1-[...]

Unit 4: Operation SATO XL400-410e Operator Manual PN 9001135A Page 4-4 DSW2 DEFAULT SETTINGS 2-1 2-2 2-3 2-4 2-5 2-6 2-7 2-8 O F FO F FO F FO F FO F FO F FO F FO F F DSW2 CONFIGURATION DSW2 FUNCTION SETTING CONFIGURATION 2-1 Print Mode OFF Thermal Tran sfer ON Direct Thermal 2-2 Reserve d OFF N/A ON N/A 2-3 Head Check OFF Head Check Disabled ON Hea[...]

Unit 4: Operation SATO XL400-410e Operator Manua l PN 9001135A Page 4-5 DSW3 DEFAULT SETTINGS 3-1 3-2 3-3 3-4 3-5 3-6 3-7 3-8 O F FO F FO F FO F FO F FO F FO F FO F F DSW3 CONFIGURATION DSW1 FUNCTION SETTING CONFIGURATION 3-1 N/A OFF Reserved ON Reserved 3-2 P itch Size Check OFF Disabled ON Enabled 3-3 N/A OFF Reserved ON Reserved 3-4 N/A OFF Rese[...]

Unit 4: Operation SATO XL400-410e Operator Manual PN 9001135A Page 4-6 CONFIGURATION MODES With exception of the Power switch located on the back side of th e printer , all of the following configuration activities are perfo rmed via the use of the operator pa nel located on the printer ’ s right side and the adjustment p anel located within the [...]

Unit 4: Operation SATO XL400-410e Operator Manua l PN 9001135A Page 4-7 TEST PRINT MODE This mode allows the operator t o print test labels for troubleshooting and for verif ication of configuration settings. Figure 4-2, T est Print Mode TEST PRINT MODE CONFIGURATION FEED + POWER Printer beeps FEED To select. START/STOP to scroll. TEST PRINT MODE B[...]

Unit 4: Operation SATO XL400-410e Operator Manual PN 9001135A Page 4-8 ADVANCED MODE The Advanced Mode is provide d to make basic printer operational adjustme nts. T ypically , once these adjustment s or settings have been made, t hey will not require additio nal address unless a new job is downloaded. The following table identifies the menus of th[...]

Unit 4: Operation SATO XL400-410e Operator Manua l PN 9001135A Page 4-9 DEFAULT SETTINGS MODE When the sequences have been completed, the printer automatically returns to it s default gap or eye-mark settings. The default settings are t hose programmed se ttings of the factory prior to delivery . Figure 4-4, Default Settings Mode Yes / No DEFAULT S[...]

Unit 4: Operation SATO XL400-410e Operator Man ual PN 9001135A Page 4-10 FLASH MEMORY DOWNLOAD MODE A Flash ROM internally stores and deletes font data and custom de signed character data. T he storage capacity for cu stom characters is 95 for each type of 16 x 16, 22 x 22, and 24 x 24 dot s. There are four transmission protocols for font download:[...]

Unit 4: Operation SATO XL400-410e Operato r Manual PN 9001135A Page 4-11 Figure 4-5, Flash Memory Downlo ad Mode STORAGE OF CUSTOM DESIGNED CHARACTER ST ATUS DESCRIPTION ACSII HEX TRANSFER S torage Ready S tatus O 4F Printer to Host S torage Completed No rmally E 45 Printer to Ho st S torage Completed Abno rmally Z 5A Host to Printer DOWNLOAD WAITI[...]

Unit 4: Operation SATO XL400-410e Operator Man ual PN 9001135A Page 4-12 USER DOWNLOAD MODE This download feature allows the operator to download print jobs to the printer . When downloading is complet e, the LCD screen will return to the origin al display af ter three seconds. If an error occurs, a DOWNLOAD ERROR will display and identify the reas[...]

Unit 4: Operation SATO XL400-410e Operato r Manual PN 9001135A Page 4-13 HEX DUMP MODE The contents of the print buf fer and the data received before it is placed into the print buf fer may be examined through the use of the Hex Dump Mode. Each line of the printed data is inu merated in the first column, the second column contains the da ta in hexa[...]

Unit 4: Operation SATO XL400-410e Operator Man ual PN 9001135A Page 4-14 CARD MODE This configuration mode is used for configu ring the Flash ROM and/or PCMCIA interface cards. The following t able identifies the menu s of the Card Mode and their purpose. The flow chart af ter , sequences the operator , printer , and host interface activities. Figu[...]

Unit 4: Operation SATO XL400-410e Operato r Manual PN 9001135A Page 4-15 NON-STANDARD CLEAR MODE Returns non stan dard protocol code to the default value. The default values are STX (7B), ETX (7D), ESC (5E), ENQ (40), NUL (7E), CAN (21), OFFLINE (5D). Follow the sequences in th flow chart below to perform this function. Figure 4-9, Non-S tandard Cl[...]

Unit 4: Operation SATO XL400-410e Operator Man ual PN 9001135A Page 4-16 SERVICE MODE Allows the programming of various dimensional settings and the language used. Refer to the table below for an explaination of each menu en countered. The following flow chart provides configuration sequence. Figure 4-10a, Service Mode - T est Print SERVICE MODE DI[...]

Unit 4: Operation SATO XL400-410e Operato r Manual PN 9001135A Page 4-17 Figure 4-10b, Service Mode - Sensor Level SERVICE MODE DIPSW2-4 ON->OFF DSW2-4 = ON START/STOP + FEED + POWER DSW2-4 = OFF Print er beeps SERVICE MODE TEST PRINT FEED START/STOP SERVICE MODE SENSOR LEVE L GAP [ x.x V ] INPUT [ x.x V ] START/STOP to scroll. FEED to select. E[...]

Unit 4: Operation SATO XL400-410e Operator Man ual PN 9001135A Page 4-18 Figure 4-10c, Service Mode - Pitch Offset SERVICE MODE DIPSW2-4 ON->OFF DSW2-4 = ON START/STOP + FEED + POWER DSW2-4 = OFF Printer beeps SERVICE MODE TEST PRINT FEED START/ST OP SERVICE MODE PITCH OFFSET PITCH OFFSET CENTER HOLE +00 START/STOP to sc roll . START/ST OP PITCH[...]

Unit 4: Operation SATO XL400-410e Operato r Manual PN 9001135A Page 4-19 Figure 4-10d, Service Mode - Cut Offse t SERVICE M ODE DIPSW2-4 ON->OFF DSW2-4 = ON START/ST OP + FEED + POWE R DSW2-4 = OFF Printer beeps SERVICE M ODE TEST PRINT FEED START/ST OP SERVIC E MODE PITCH OFFSET CUT OFFSET CENTER HOLE +00 START/STOP to scroll. START/ST OP CUT O[...]

Unit 4: Operation SATO XL400-410e Operator Man ual PN 9001135A Page 4-20 Figure 4-10e, Service Mode - Backfeed Offset SERVICE MODE DIPSW2-4 ON->OFF DSW2-4 = ON START/STOP + FEED + POWER DSW2-4 = OFF Print er beeps SERVICE MODE TEST PRIN T FEED START/STOP SERVICE MODE PITCH OFFSET BACKFEED OFFSET CENTER HOLE +00 START/STOP to scroll. START/STOP B[...]

Unit 4: Operation SATO XL400-410e Operato r Manual PN 9001135A Page 4-21 Figure 4-10f, Service Mode - Counter Display SERVICE MODE DIPSW2-4 ON->OFF DSW2-4 = ON START/STOP + FEED + POWER DSW2-4 = OFF Printer beeps SERVICE MODE TEST PRINT FEED START/STOP SERVICE MODE PITCH OFFSET COUNTER LIFE X .X M START/STOP Refe r to Service Mod e Chart E START[...]

Unit 4: Operation SATO XL400-410e Operator Man ual PN 9001135A Page 4-22 NORMAL MODE MENU DESCRIPTION NORMAL MODE Basic print functions. ONLINE 000000 00000000 Receives data and can issue a label. Displays the count down number an d the count-up number in the lo wer region on the LCD. CENTER HOLE 000000 00000000 Center Hole is the factory defau lt [...]

Unit 4: Operation SATO XL400-410e Operato r Manual PN 9001135A Page 4-23 ADVANCED MODE MENU DESCRIPTION ADV ANCED MODE Menu allows configuration of printer features that typically do not require change . CHARACTER PITCH The PROP option a llows pr oportional pitch and the F IXED option is without. The FIXED opti on sets printing so that ea ch font o[...]

Unit 4: Operation SATO XL400-410e Operator Man ual PN 9001135A Page 4-24 CARD MODE MENU DESCRIPTION CARD MODE Menu allows config uration of the memory card. MEM SELECT(CC1) CARD MEMO RY Establishes the media of the first drive . The default value is on the card. ST ART/STOP key moves the cursor and the FEED key selects the op tion. CARD->MEMORYC[...]

Unit 4: Operation SATO XL400-410e Operato r Manual PN 9001135A Page 4-25 SERVICE MODE MENU DESCRIPTION SERVICE MODE Menu allows configurat ion media type . COUNTER CLEAR NON E Selects the coun ter to clear . The options are None, All, Print Head, Cutter , and Dispenser . The default value is NONE: Do not clear . ST ART/ST OP key moves the cursor an[...]

Unit 4: Operation SATO XL400-410e Operator Man ual PN 9001135A Page 4-26 OPERATIONAL ADJUS TMENTS These operational adjustment s are for fine tuning the printer as necessary following the configuration process and are confined to the three potentiometers located on t he adjustment panel in addition to the operator p anel. Refer to the t able below [...]

Unit 4: Operation SATO XL400-410e Operato r Manual PN 9001135A Page 4-27 Figure 4-1 1, Ad justment Panel VR4 VR3 VR2 VR1 DSW 1 DSW 2 DSW 3 DARKNESS CUT POSITION PRINT POSITION DISPLAY VR1 Reference Label VR2 VR3 VR4[...]

Unit 4: Operation SATO XL400-410e Operator Man ual PN 9001135A Page 4-28 CUTTER SENSOR POSITIONING The cutter assembly has dual adjust able sensors and is designed to permit lateral movement of the sensor assembly to acco mdate multiple medi a types. T o position the sensor , loosen its set screw and move the sensor asse mbly along the incremented [...]

Unit 4: Operation SATO XL400-410e Operato r Manual PN 9001135A Page 4-29 OPERATOR P ANEL The operator p anel may be used at two dif feren t angles. The norma l angle is flush with the surface of the printer . Pressing against the upper portion of the p anel causes it to tilt backwards to allow better viewing under cert ain situations. T o release t[...]

Unit 4: Operation SATO XL400-410e Operator Man ual PN 9001135A Page 4-30 PRINTING At this point, both the printer and the operator shou ld be ready to print labels or t ags. One can begin by commencin g production or by printing a te st label first. T o begin production, simply use the operator p anel as directed in the Introduction unit of this ma[...]

SATO XL400-410e Operator Manua l PN 9001135A Page 5-1 TROUBLESHOOTING • Error Signals • Printer T roubleshooting • InterfaceT roubleshooting • Performance T esting • T est Print T roubleshooting • Sensor Locations[...]

Unit 5: Trou bleshooting SATO XL400-410e Operator Manual PN 9001135A Page 5-2 ERROR SIGNALS This unit coorelates the three type s of error signals with probabl e causes and problem resolution. Three types error signals are: LED, LCD Message, and an audible beep. ERROR SIGNAL T ABLE LED LCD MESSAGE BEEP REMEDY Error on MACHINE ERROR 1 long Cycle pow[...]

Unit 5: Trou bleshooting SATO XL400-410e Operator Manua l PN 9001135A Page 5-3 PRINTER TROUBLESHOOTING TROUBLESHOOTING T ABLE IMAGE V OIDS Damaged print head. Replace print head. Damaged electronics. Replace circuit board. Damaged or worn platen roller . Replace platen roller . V ertical line in printed image. Dirty or defective print head. LIGHT P[...]

Unit 5: Trou bleshooting SATO XL400-410e Operator Manual PN 9001135A Page 5-4 NO PRINTED IMAGE Print head is disconnected. Ensure print head wiring harness is connected on each end. No voltage outp ut. T est power supply and replace as necessary . Damaged print head. Replace print head. Damaged electronics. Replace circuit board. Interface problems[...]

Unit 5: Trou bleshooting SATO XL400-410e Operator Manua l PN 9001135A Page 5-5 INTERFACE TROUBLESHOOTING This unit provides a checklist for the various inte rface types. Locate the chec klist relative to the interface used and perform each of the troub les hooting tasks until the problem has been isolated. P ARALLEL INTERFACE CHK TROUBLESHOOTING ST[...]

Unit 5: Trou bleshooting SATO XL400-410e Operator Manual PN 9001135A Page 5-6 LAN EHTERNET INTERFACE CHK TROUBLESHOOTING STEP Ensure the interface has been correctly configure d. W ait two minutes and run self-test to ver ify . If a test label does not print, there ma y be a hardware proble m. Ensure the serial cable meet s specifications and is co[...]

Unit 5: Trou bleshooting SATO XL400-410e Operator Manua l PN 9001135A Page 5-7 PERFORMANCE TESTING This unit explains how to troubleshoot circuitr y and adjust sensors using a multimeter. These activities may be performed with or without te st module assistance in conjunction with the multimeter. MULTIMETER WITH TEST MODULE The SATO Test Module is [...]

Unit 5: Trou bleshooting SATO XL400-410e Operator Manual PN 9001135A Page 5-8 MULTIMETER ALONE Testing of circuitry an d sensor adjustment may be performed by using a multimeter witho ut the assistance of the test module. To perform this ta sk the multimeter probes must be attached to the correct connector pins of the test connector. Refer to the t[...]

Unit 5: Trou bleshooting SATO XL400-410e Operator Manua l PN 9001135A Page 5-9 TEST PRINT TROUBLESHOOTING Chapter provides instruction on special pr inting to identify and resolve specific print problems. HEX DUMP Allows the operator to determine if there were problems in the downloading of data. TEST LABEL Allows the operator to identify specific [...]

Unit 5: Trou bleshooting SATO XL400-410e Operator Man ual PN 9001135A Page 5-10 TEST LABEL PRINTING The test label is designed to assist in the iden tification of print problems. Follow the flow ch art provided below to perform this activity. Figure 5-4, T est Print Mode NOTE: The only print problem that the following sample te st label does not di[...]

Unit 5: Trou bleshooting SATO XL400-410e Operato r Manual PN 9001135A Page 5-11 Figure 5-5, Sample T est Label D S W 3 D S W 2 D S W 1 N O N E SAMPLE TEST LABEL Label Contents W ill Vary Depending on Test Label Typ e. Compare this sc ale on each side to e nsure t he pri nt is evenly spac ed hori zontall y. Compare t his scale on ea ch side to ensur[...]

Unit 5: Trou bleshooting SATO XL400-410e Operator Man ual PN 9001135A Page 5-12 SENSOR LOCATIONS This chapter provides a diagram identifying the locations of the printer’s various sensors. Refer to the diagram provided below. Figure 5-6, Sensor Locations[...]

SATO XL400-410e Operator Manua l PN 9001135A Page 6-1 MAINTENANCE • Cleaning Procedures • Replacement Procedures • Adjustment Procedures[...]

Unit 6: Maintenance SATO XL400-410e Operator Manual PN 9001135A Page 6-2 CLEANING PROCEDURES Cleaning of the printer is a necessary maintenance activity to ensure print quality and long prin ter life. There are two basic types of cleaning involved; the r emoval of loose debris and the remova l of residue. Use a soft cloth and/or a pneumatic blower [...]

Unit 6: Maintenance SATO XL400-410e Operator Manua l PN 9001135A Page 6-3 REPLACEMENT PROCEDURES The printer contains replaceable compone nts and sub-assemblies. This chapter contains step- by-step instructions for the removal and replacemen t of those primary components and sub- assemblies that are subject to wear o r damage. FUSE REPLACEMENT The [...]

Unit 6: Maintenance SATO XL400-410e Operator Manual PN 9001135A Page 6-4 PRINT HEAD REPLACEMENT If the print head becomes damaged or wears out, it can be easily replaecd using a screwdriver. Critical adjustments are not required because the print head is a subassembly mou nted to a permanent, factory adjusted mechanism. 1 Switch of f the printer an[...]

Unit 6: Maintenance SATO XL400-410e Operator Manua l PN 9001135A Page 6-5 RIBBON ROLLER REPLACEMENT The ribbon roller is a high wear component due to th e ribbon medium treading on its surfa ce. The ribbon roller is the only roller approved for repl acement by the operator . For all other roller replacements, contact a service representative. 1 Swi[...]

Unit 6: Maintenance SATO XL400-410e Operator Manual PN 9001135A Page 6-6 ADJUSTMENT PROCEDURES To maintain optimum performance and print qua lity, periodically mechanical adjustments will have to be made. These adjustme nts are typically required following the re placment of a component. Other adjustments may be required due to variations in media [...]

Unit 6: Maintenance SATO XL400-410e Operator Manua l PN 9001135A Page 6-7 PRINT HEAD BALANCE ADJUSTMENT If the print head balance is ou t of adjustment, the printed image will be darker on side of the label than the other and the media stock will be proned to want to travel in the direction of least resistance. The adjustment of print head pressure[...]

Unit 6: Maintenance SATO XL400-410e Operator Manual PN 9001135A Page 6-8 PRINT HEAD ALIGNMENT Print head position has a direct impact on print quality. An improperly aligned print head will cause the print to be inconsist ent across the label. The following pro cedure will provide guidance on print head alignmen t. 1 Remove power and disconnect the[...]

Unit 6: Maintenance SATO XL400-410e Operator Manua l PN 9001135A Page 6-9 PRESSURE ROLLER ALIGNMENT The pressure roller works in conjunction with the feed roller , sandwiching the loaded media between the two. It is the drive-coupled feed roller that a dvances the media forward to the platen roller. The pressure roller is an idle one. For proper me[...]

Unit 6: Maintenance SATO XL400-410e Operator Man ual PN 9001135A Page 6-10 PRESSURE ROLLER BALANCE The pressure roller works in conjunction with the feed roll er, sandwiching the loaded media between the two. It is the drive-coupled feed roller that advances the media forward to the plat en roller. The pressure roller is an idle one. For proper med[...]

Unit 6: Maintenance SATO XL400-410e Operato r Manual PN 9001135A Page 6-11 RIBBON GUIDE ADJUSTMENT If the print ribbon is no t spread smoothly over the print head when it makes contact with t he media, print voids will occur at th e point of the ribbon fold. Typically, this is the result of the axis of one of the following not being perfectly paral[...]

Unit 6: Maintenance SATO XL400-410e Operator Man ual PN 9001135A Page 6-12 RIBBON SPINDLE TENSIONING The printer has two ribbon spindles; one to supply ri bbon medium from the rear of the printer past the print head to the spindle closest to the front for the purpo se of rewinding the used medium. The rewind spindle is coupled to the drive train an[...]

Unit 6: Maintenance SATO XL400-410e Operato r Manual PN 9001135A Page 6-13 PITCH SENSOR ADJUSTMENT (LABEL GAP & CENTER HOLE MEDIA) This sensor adjustment re gulates penetrating ability fo r media referencing. Penetratio n modification is performed via two potentiometers tha t is part of the potentiometer complex located behind the access panel [...]

Unit 6: Maintenance SATO XL400-410e Operator Man ual PN 9001135A Page 6-14 PITCH SENSOR ADJUSTMENT (EYE-MARK MEDIA) This sensor adju stment regulates penetrating ability fo r media referencing. Pen etration modification is performed via two potentiomet ers that is part of the potentiometer complex located behind the access panel o n the left side o[...]

Unit 6: Maintenance SATO XL400-410e Operato r Manual PN 9001135A Page 6-15 Figure 6-1 1, T est Module & Sensor Potentiometers Figure 6-12, T est Connector Connect ground probe here 0 1 2 3 4 5 6 7 8 GND SIG 5B 4B 3B 2B 1B 6B 5A 4A 3A 2A 1A 6A Connect positi ve probe here Test Panel Test Modul e Dial VR5 VR6 VR7 VR11 VR10 VR12 VR4 VR2 VR1 VR3 VR[...]

Unit 6: Maintenance SATO XL400-410e Operator Man ual PN 9001135A Page 6-16 PITCH SENSOR ADJUSTMENT (R-CORNER MEDIA) This sensor adju stment regulates penetrating ability fo r media referencing. Pen etration modification is performed via two potentiomet ers that is part of the potentiometer complex located behind the access panel o n the left side o[...]

Unit 6: Maintenance SATO XL400-410e Operato r Manual PN 9001135A Page 6-17 PITCH SENSOR ADJUSTMEN T (SIDE HOLE MEDIA) This sensor adjustment re gulates penetrating ability fo r media referencing. Penetratio n modification is performed via two potentiometers tha t is part of the potentiometer complex located behind the access panel on the left side [...]

Unit 6: Maintenance SATO XL400-410e Operator Man ual PN 9001135A Page 6-18 JUMP HOLE SENSOR ADJUSTMENT This sensor adju stment regulates penetrating ability fo r media referencing. Pen etration modification is performed via two potentiomet ers that is part of the potentiometer complex located behind the access panel o n the left side of the printer[...]

Unit 6: Maintenance SATO XL400-410e Operato r Manual PN 9001135A Page 6-19 RIBBON SENSOR ADJUSTMENT This sensor adjustment regulates penet rating abili ty for ribbon feed. Pene tration modification is performed via a potentiometer that is part of the potentiometer complex located behind the access panel on the left side of the print er. To establis[...]

Unit 6: Maintenance SATO XL400-410e Operator Man ual PN 9001135A Page 6-20 CUTTER SENSOR ADJUSTMENT This sensor adjustment regulates penetra ting ability for the cutter sensor. Penetration modification is performed via a potentiometer that is part of the cutte r assembly. To establish the penetration level, upper and lower limits must be set. These[...]