Scientific Atlanta WebSTAR EPX2203 manual

WebSTAR™ DPX2203™ and EPX2203™ VoIP Cable Modem User’s Guide[...]

WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide Overview Introduction Welcome to the world of high-speed Inte rnet and high quality digital telephone service. Your new WebSTAR™ Mode l DPX2203™ or Model EPX2203™ Cable Modem with Embedded MTA is a modem that meets industry standards for high- speed data connectivity along with digita[...]

Section A IMPORTANT RULES FOR SAFE OPERATION Overview Introduction This section provides important safety inst ructions that you must read and follow. In this Section This section contains the following topic. Topic See Page IMPORTANT RULES FOR SAFE OPERATION 3 2 WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide 4004041 Rev B[...]

IMPORT ANT RULES FOR SAFE OPERA TION Note to Installer CAUTION RISK OF ELECTRIC SHOCK DO NOT OPEN AVIS Note to CATV System Installer This reminder is provided to call the CATV system installer’s attention to Article 820-40 of the NEC (Section 54, Part I of the Canadian Electrical Code), that provides guidelines for proper grounding and, in partic[...]

IMPORT ANT RULES FOR SAFE OPERA TION, Continued Accessories Do not use accessories with this equipm ent unless recommended by your cable service provider. Note: This unit may contain an optional battery pack. See the instructions for handling, replacing, and disposing of the battery in Section E Telephone Service Installation , later in this guide.[...]

IMPORT ANT RULES FOR SAFE OPERA TION, Continued Lightning and Power Surges Plug your equipment into a surge protector in order to reduce the risk of damage from lightning strikes and power surges. If you are unsure of the type of surge protector to use, contact yo ur cable service provider. Servicing Do not open the cover of this equipment. If you [...]

IMPORT ANT RULES FOR SAFE OPERA TION, Continued Damage that Requires Service For damage that requires service, unplug this equipment from th e electrical outlet. Contact your cable service provider when any of the following situations occur: • There is damage to the power cord or plug • Liquid enters the equipment • A heavy object falls on th[...]

Section B Before You Begin Overview Introduction When you receive your WebSTAR Cable Modem, you should check the cable modem equipment and accessories to verify that each item is in the carton and t hat each item is undamaged. This sect ion provides an equipment checklist. In this Section This section contains the following topics. Topic See Page C[...]

Check Y our Equipment Equipment Checklist Before you install your cable modem, ch eck the items in the carton. The carton contains the following items: • One WebSTAR Cable Modem • One Ethernet cable (CAT5/RJ-45) • One USB cable • One power adapter with power cord If any of the items listed is missing, pl ease contact SciCare™ Broadband Se[...]

Section C Front and Back Panel Components Overview Introduction This section provides descriptions of th e DPX2203 or EPX2203 front and back panel components and the functions of the light s on the front panel and the op tional battery pack. In this Section This section contains the following topics. Topic See Page WebSTAR Cable Modem Front Panel 1[...]

WebST A R Cable Modem Front Panel Front Panel Components The following illustration shows the func tion of the front panel lights on the DPX2203 and EPX2203. 1 REPLACE BATTERY – Illuminates to indicate that the battery could not be fully charged. While the battery may be able to provide some backup power, it should be replaced to restore maxi mum[...]

WebST A R Cable Modem Front Panel, Continued 8 SEND – Blinks to indicate that the mo dem is sending data to the cable network 9 RECEIVE - Blinks to indicate that the mode m is receiving data from the cable network 10 POWER – Illuminates solid green to indica te that power is being applied to the cable modem Notes: • After the cable modem is s[...]

WebST A R Cable Modem Back Panel Back Panel Components The following illustration shows the descri ption and function of the back panel components on the DPX2203 and E PX2203. CAUTION: Do not connect your PC to both the Ethernet and USB ports at the same time. Your modem will not function if both the Ethernet and USB ports are connected to your PC [...]

WebST A R Cable Modem Back Panel, Continued 4 ETHERNET - RJ-45 Ethernet port connects to the Ethernet port on your PC 5 USB - 12 Mbps USB port connects to the USB port on your PC 6 CABLE IN - F-Connector connects to an active cable signal from your cable service provider 4004041 Rev B WebSTAR DPX2203 or EPX2203 Vo IP Cable Modem User’s Guide 13[...]

Functions of the Front Panel Lights Initial Power Up, Calibra tion, and Registration The following chart illustrates the sequ ence of steps and the corresponding appearance of the front panel lights on the cable modem during power up, calibration, and registration on the network. Use this chart to troubleshoot the power up, calibration, and registr[...]

Functions of the Front Panel Lights, Continued Normal Operations The following chart illustrates the appearanc e of the front panel lights on the cable modem during normal operations. Front Panel Lights During Normal O perations Front Panel Light Normal Operations 4 1 Line 2 On when line 2 is in use 5 Line 1 On when line 1 is in use 6 PC On – Whe[...]

Functions of the Front Panel Lights, Continued Special Conditions The following chart describes the appearance of the front pa nel lights on the cable modem during special conditions to show that you have been denied net work access. If the front panel lights on the cable modem indicate that network access is denied, contact your cable service prov[...]

Section D Internet Service Installation Internet Service: Overview Introduction This section provides information and procedur es to assist you in placing, installing, configuring, operating, and troubles hooting your DPX2203 or EPX2203 Cable Modem for high-speed Internet service. In this Section This section contains the following topics. Topic Se[...]

Internet Service: Before Y ou Begin Contacting Your Local Cable Service Provider You need to set up an Internet access acco unt with your local cable service provider in order to use your cable modem. When you contact your cable service provider, verify the following conditions: • Does the cable service to your home su pport two-way, DOCSIS-compa[...]

Internet Service: System Requirements Introduction This section provides hardware and softwa re requirements for connecting your cable modem to a PC for high-speed Internet service. Minimum System Requirements for P Cs • A PC with a Pentium MMX 133 processor or greater • 32 MB of RAM • Web browsing software (Netscape or Internet Explorer) •[...]

Internet Service: Install the Cable Modem Installation Diagram The following diagram illustrates one of the various connection options that are available to you. LINE 2 LINE 1 TELEPHONY POWER 12 VDC RESET ETHERNET CABLE USB Power Supply Cable-Ready TV , VCR, or Set-T op Converter PC Ethernet Cable RF Cable RF Cables Cable Splitter T10703 Power Supp[...]

Internet Service: Install the Cable Modem, Continued Installing the Modem for High-Speed Data Service The following installation procedures explain how to set up and configure your cable modem if you plan to use high-speed data service. If you plan to use your modem for telephone service only , go to Telephone Service: Install the Cable Modem , lat[...]

Internet Service: Configure TCP/IP Introduction This section contains instructions for co nfiguring the WebSTAR Cable Modem to run in Microsoft Windows or Macintosh environm ents. In addition, the TCP/IP protocol in a Microsoft Windows environment is different for each Microsoft Windows 95, 98, 98SE, ME, 2000, and XP version. Go to the appropriate [...]

Internet Service: Configure TCP/IP, Continued 11. Click the DNS Configuration tab, and then select Disable DNS. 12. Click OK. Result: The Copying Files window opens. 13. When the system finishes copying the files, click OK. 14. Close all networking windows. 15. When the System Settings Change di alog box opens, click YES to restart your computer. R[...]

Internet Service: Configure TCP/IP, Continued Microsoft Windows 2000 Follow these steps to install and configure the TCP/IP protocol for Microsoft Windows 2000 environments. 1. Click Start , select Settings , and choose Network and Dial-up Connections . Result: The Network and Dial-up Connections window opens. 2. In the Network and Dial-up Connecti[...]

Internet Service: Configure TCP/IP, Continued Macintosh Follow these steps to verify that the TCP/IP communications protocol and an Ethernet device are installed on your Macintosh computer. 1. Click the Apple icon in the upper left corner of the Finder. Scroll down to Control Panels , and then click TCP/IP . 2. Click Edit on the Finder (gray bar) a[...]

Internet Service: Install USB Drivers Introduction This section contains instructions fo r installing the WebSTAR cable modem USB drivers if your PC is equipped with a USB interface and a Microsoft Windows 98, 98SE, ME, 2000, or XP operating system. Th e USB driver installation procedures are different for each operating system. Follo w the appropr[...]

Internet Service: Install USB Drivers, Continued Microsoft Windows 2000 Follow these steps to install the WebSTA R cable modem USB drivers for Microsoft Windows 2000 environments. 1. Insert the USB Cable Modem Driver Installation Disk into the CD-ROM drive of your PC. 2. Wait until the POWER and CABLE lights on the cable modem appear solid green; t[...]

Internet Service: Install USB Drivers, Continued Microsoft Windows XP Follow these steps to install the WebSTA R cable modem USB drivers for Microsoft Windows XP environments. 1. Insert the USB Cable Modem Driver Installation Disk into the CD-ROM drive of your PC. 2. Wait until the POWER and CABLE lights on the cable modem appear solid green; then,[...]

Internet Service: Frequently Asked Questions Introduction This section provides answer to freque ntly asked questions about cable modem Internet service. For questions abou t cable modem telephone service, see Telephone Service: Frequently Asked Questions , later in this guide. Frequently Asked Questions Q. What if I don’t subscribe to cable TV? [...]

Internet Service: T roubleshooting Common Troubleshooting Suggestions The modem does not register an Ethernet connection. Even new computers do not always have Ethern et capabilities. Be sure to verify that your computer has a 10/100BaseT Ethernet card and that the Ethernet driver software is properly installed. If you purchase and install an Ether[...]

Internet Service: T roubleshooting, Continued Check and Correct If your cable modem does not operate as expected, the following tips may help. If you need further assistance, cont act your cable service provider. • Verify that the plug to your cable modem AC adapter is properly inserted into an electrical outlet. • Verify that your cable modem [...]

Section E Telephone Service Installation T elephone Service: Overview Introduction This section provides procedures to assist you in placing, installing, configuring, operating, and troubleshooting your DPX2203 or EPX2203 Cable Modem for telephone service. In this Section This section contains the following topics. Topic See Page Telephone Service:[...]

T elephone Service: Before Y ou Begin Contacting Your Local Cable Service Provider You need to set up a telephone account wi th your local cable service provider in order to use your cable modem for telephon e service. When you contact your cable service provider, verify the following conditions: • Does the cable service to your home su pport two[...]

T elephone Service: Before Y ou Begin, Continued Selecting a Location for Your Modem You should work with your cable telephon y service provider to choose the best location for your cable modem. Consider these recommendations: • Choose a location close to your computer if you will also use the cable modem for high-speed Internet service. • Choo[...]

T elephone Service: T elephone Requirements Introduction This section provides hardware and softwa re requirements for utilizing your cable modem for telephone service. Number of Telephone Devices The RJ-11 telephone-style connectors on the cable modem can each provide telephone service to multiple telephones, fax machines, and analog modems. The m[...]

T elephone Service: Using th e Battery Pack (Optional) Introduction Your modem may include rechargeable Li thium-Ion battery back to provide stand-by operation in the event of an AC power failure. You can replace the battery pack without the use of any tools. WARNING: There is danger of explosion if the battery is mishandled or incorrectly replaced[...]

T elephone Service: Using th e Battery Pack (Optional), Continued 3. On the right side of the modem is a slide switch marked Lock and Unlock. Slide the switch to the Lock position. 4. Continue installing the modem, using the other procedures in this guide. Charging the Battery Pack The battery begins to charge automatically as soon as you attach th[...]

T elephone Service: Using th e Battery Pack (Optional), Continued Using the Modem Without a Battery Pack If you want, you can choose to use the modem without a battery pack. To remove the battery pack, follow these steps. 1. Slide the Lock/Unlock switch to the Unlock position. 2. Carefully but firmly slid e the modem away from the battery pack. 3. [...]

T elephone Service: Using th e Battery Pack (Optional), Continued Adding a Battery Pack You may still be able to use a battery pack, even if one was not included with your modem. To determine if you can use a battery pack with your modem, look at the bottom of the modem. If your modem has a ten-pronged connector socket, you can add a battery pack t[...]

T elephone Service: Mount the Battery Pack on a W all Mounting Illustrations You can mount the optional battery pack for the DPX2203 on a wall using two wall anchors, two screws, and the mounting slots on the bottom of the unit. The modem can be mounted vertically or horizontally as shown in the following illustrations. WARNING: There is danger of [...]

T elephone Service: Mount the Battery Pack on a W all, Continued Before You Begin Before you begin, choose an appropriate mounting place. The wall can be made of cement, wood, or drywall. The mounting loca tion should be free of obstructions on all sides, and the cables should be able to easily reach the cable modem without strain. Leave sufficient[...]

T elephone Service: Mount the Battery Pack on a W all, Continued Not Drawn T o Scale .50" 6" 4" .50" 1.25" Battery Backup W all Mount Illustration B .25" 12.7 mm 12.7 mm 31.75 mm 101.6 mm 152.4 mm 6.35 mm .25" 12.7 mm 12.7 mm 6.35 mm .50" .50" B T 1111 2 Mounting Slot Mounting Slot Mounting Slot Mounting[...]

T elephone Service: Mount the Battery Pack on a W all, Continued Wall Mounting Instructions Complete these steps to mount the battery pack to the wall. 1. Using a drill with a 3/16-in. bit, drill two holes in the wall as follows: • To mount the cable modem vertically, drill the holes at the same height and 4 inches apart. • To mount the cable m[...]

T elephone Service: In stall the Cable Modem Introduction The cable modem can be used to provide telephone service for one or two telephone lines. This section describes how to connect a single telephone, fax machine, analog telephone modem, or other telephone device to each telephone port on the cable modem. Important: Connecting the cable modem p[...]

T elephone Service: In stall the Cable Modem, Continued Installation Diagram The following diagram illustrates one of the various connection options that are available to you. LINE 2 LINE 1 TELEPHONY POWER 12 VDC RESET ETHERNET CABLE USB Power Supply Cable-Ready TV , VCR, or Set-T op Converter PC Ethernet Cable RF Cable RF Cables Cable Splitter T10[...]

T elephone Service: In stall the Cable Modem, Continued Installing the Cable Modem Follow these steps to install the cable modem to provide telephone service. 1. Connect a telephone, fax machine, or analog modem to each of the appropriate RJ-11 ports on the cable modem. Notes: • The cable modem provides one line of telephone service on each of th[...]

T elephone Service: Fre quently Asked Questions Introduction This section provides answers to frequent ly asked questions regarding cable modem telephone service. For questions abou t cable modem internet service, see Internet Service: Frequently Asked Questions , earlier in this guide. Frequently Asked Questions Q. What if I don't subscribe t[...]

T elephone Service: T roubleshooting Common Troubleshooting Suggestions The modem does not register a cabl e connection. • The modem works with a standard, 75-ohm, RF coaxial cable. If you are using a different cable, your cable modem will no t function properly. Contact your cable service provider to determine whethe r you are using the correct [...]

Notices Trademarks Scientific-Atlanta and the Scie ntific-Atlanta ARCs logo are registered trademarks of Scientific-Atlanta, Inc. WebSTAR, DPX2203, EPX2203, and “Bringing the I nteractive Experience Home” are trademarks of Scientific-Atlanta, Inc. Other trademarks listed herein are the p roperty of the ir respective owners. Disclaimer Scientifi[...]

FCC Compliance United States FCC Compliance Note: This device has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against such interference in a residential installation. This equipment generates, uses and can radiate radio[...]

FCC Compliance, Continued Canada EMI Regulation This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la class B est conforme à la norme NMB-003 du Canada. FCC Part 68 The Federal Communications Commission (F CC) of the United States restricts specific uses of modems, and places re gistration responsibilities o[...]

FCC Compliance, Continued IC (Industry Canada) Notice Notice: The Industry Canada (formerly Canadian Department of Communications) label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operational, and safety requirements. The department does not gu arantee the equipme[...]

For Information If You Need Technical Assistance If you need technical assistance, co ntact your cable service provider. © 2004 Scientific-Atlanta, Inc. All rights reserved. 4004041 Rev B WebSTAR DPX2203 or EPX2203 Vo IP Cable Modem User’s Guide 53[...]

Scientific-Atlanta, Inc. 5030 Sugarloaf Parkway, Box 465447 Lawrenceville, GA 30042 770.236.5000 www.scientificatlanta.com This document includes various trademarks of Scient ific-Atlanta, Inc. Pl e a s e s e e t he N o t i c e s s e c t i o n o f t h i s document for a list of the Scientific-Atlanta trademarks used in this document. Al l o t h er [...]