Sharp UP-3500 manual

POS TERMINAL INTER-REGISTER COMMUNICATION SYSTEM INSTRUCTION MANUAL Second Edition MODEL UP-3500[...]

1 T ABLE OF CONTENTS Introduction ·············································································································································3 Inline Operation ·······?[...]

2 IRC Programming ··································································································································36 1. Setting the machine numbers – master and satellite ······?[...]

3 Introduction The UP-3500 inter-register communication (IRC) system consists of one master machine and up to 31 satellite machines which are all interconnected by the local area network (LAN) to provide data transmission among them. This system allows the manager to exercise centralized control over the satellites through the master. • One of th[...]

4 1 Inline Operation (1) Message displayed during inline communication 1)The message as shown below is displayed at the master which is engaged in IRC transmission. ex.: The above message is also displayed at the satellite which is engaged in transmission for system resetting. 2)The machine number of the satellite communicating with the master is d[...]

5 (2) Error messages If an error occurs, a corresponding error message is displayed. To clear an error message, touch the [CLEAR] key. Some of the error messages are listed below as examples. List of sample error messages Error messages (Default) Description • This message prompts you to retry communication with the machine which you have failed [...]

6 When the open store operation is performed at the master, the IRC system is opened. POS can send AT command by this job. This function controls a modem, but doesn't have control over registration and T-LOG. The procedure for the open store operation is as follows. Open store procedure Select “7 OPEN STORE” from the displayed menu in the [...]

7 In the IRC system, the following two types of clerk file systems are available: a centralized system and an individual system. In the centralized clerk file system, the master manages transaction data on clerks within the IRC system. In the individual clerk file system, each machine manages its clerk transaction data. In choosing the type of cler[...]

8 1) When the clerk signs on at a machine other than the one used in his or her previous operation: In this case, the overlapped clerk data is sent from the master to the satellite (transfer of overlapped clerk data). 2) When the clerk signs on at the same satellite as the one used in his or her previous operation: In this case, no data transfer oc[...]

9 The sign-on operation is intended to assign a clerk to a machine (satellite/master) and enable him or her to make registrations at the machine. If a clerk successfully signs on at a machine, his or her clerk code appears on the LCD of the machine. Sign-on procedure (This procedure is the same as for clerk assignment at a standalone machine.) Cler[...]

10 A clerk sign-on report can be generated at the master. This report is used to know which clerks are currently in sign-on state at which machines. Report generation procedure 1. Enter the PGM2 mode from the mode selection window. 2. Select “1 READING” from the displayed menu. The READING window will appear. 3. Touch the right-pointing arrow k[...]

11 The sign-off operation is intended to cancel the assignment of a clerk to a machine and terminate his or her registration operation. The sign-off operation at a machine (master or satellite) can be done only for the clerk who is in sign-on state at the machine and not in the middle of a registration entry. Sign-off procedure • For the contactl[...]

12 When you have completed the programming at the master, you can distribute the preset data from the master to all or desired satellites in the IRC system. (1) Initial downloading For initial setup of the IRC system, follow the downloading procedure below. When the preset data in the master is downloaded to each satellite, existing preset data in [...]

13 List of downloading jobs (PGM2 mode) Downloading Jobs Description Department preset data Dept./PLU key preset data for direct depts./PLUs PLU/EAN, link PLU table, condiment table, promotion table, combo, PLU convert, crate table and PLU information text preset data PLU menu key preset data Link PLU table preset data Condiment PLU table preset da[...]

14 • The PLU/EAN file (INITIAL D/L and MAINTENANCE D/L) does not include stock data. • The OPTION file includes the following data: Optional feature preset, EAN deletion term, scale preset, happy hour, zero skip, general report format, trans. report format, clerk report format, hourly report, DEPT. report format, stacked report, drawer alarm, s[...]

15 In the IRC system, the following two types of GLU file allocation system are available: a centralized system and an individual system. In choosing the type of GLU file system, please consult your authorized SHARP dealer. (1) Centralized GLU file system In this system, only the master has control over GLU data stored in its GLU file. All satellit[...]

16 In the IRC system, the following two systems for PLU/EAN stock control are available: a centralized system and an individual system. In choosing the type of PLU/EAN stock control system, please consult your authorized SHARP dealer. Centralized system Preset stock data is stored only in the master. Stock data in each satellite must be zero before[...]

17 All REG-mode transaction data in each satellite is saved in its T-LOG buffer. T-LOG polling is a data collecting system in which the master collects data from the T-LOG buffers in satellites. A request for T-LOG polling is issued from the satellite to the master when the number of data records in its T-LOG buffer exceeds a predetermined number. [...]

18 In the IRC system, the following two systems for PLU/EAN data control are available: a centralized system and an individual system. In choosing the type of PLU/EAN data control system, please consult your authorized SHARP dealer. Centralized system PLU/EAN sales data is centrally controlled by the master. PLU/EAN sales data which is temporarily [...]

19 (2) In case that the master has a dynamic EAN file and satellites don't: (3) In case that both the master and satellites have dynamic EAN files: PLU/EAN main file Dynamic EAN file Dynamic EAN file PLU/EAN main file T -LOG buffer Saving Updating Registration by the learning function T -LOG polling Updating the PLU/EAN main files of satellite[...]

20 When a preset data (unit price and associated department) of an EAN item is changed at a satellite or the master using the price change function, its PLU/EAN main file or dynamic EAN file is updated with the new data. Immediately after this, the new data is automatically distributed to all other machines to update their PLU/EAN main files or dyn[...]

21 In the IRC system, customer data is centrally controlled by the master. Customer data which is temporarily stored in the T-LOG buffer of a satellite is sent to the master by T-LOG polling and controlled by the master. (For further information on T-LOG polling, see page 17.) When a remote printer is included in the inline system, order data is ou[...]

22 In restaurants or the like, every terminal does not need an external printer (a receipt/report printer, journal printer, bill printer or kitchen printer). One external printer connected by an RS-232 cable can be shared by two or more UP-3500 machines. Print data rerouting chart Rerouting data flow Print data (1) Print data (2) Print data (1) Ext[...]

23 2 Consolidated and Individual Reports The system can generate two types of sales reports: consolidated reports (reports on all or specified machines in the system) and individual reports (reports on individual machines). At the master, you can generate consolidated reports on all or specified machines in the system. Certain consolidated reports [...]

24 (1) Report generation procedure To generate various reports, use the following procedure, referring to the list of consolidated reports on the following pages. 1. Enter the required operating mode (OPXZ, X1/Z1 or X2/Z2) from the mode selection window. 2. Select “SYSTEM READING” or “SYSTEM RESETTING” from the displayed menu depending on y[...]

25 (2) List of consolidated reports (SYSTEM READING/RESETTING) OPXZ X1/Z1 X2/Z2 Report type Description Operating modes Required data/Remarks General report Department by group report Individual department group report Department group total report PLU/EAN sales report by specified range PLU/EAN pickup report Combo sales report Combo sales pickup r[...]

26 OPXZ X1/Z1 X2/Z2 Report type Description Operating modes Required data/Remarks All clerk report Individual clerk report All cashier report Individual cashier report Employee report Employee time adjustment report Employee active status report Employee over time report Hourly report (by specified range) Hourly report (all) Daily net report Labor [...]

27 (1) Report generation procedure To generate various reports, use the following procedure, referring to the list of individual reports on the following pages. 1. Enter the required operating mode (OPXZ, X1/Z1 or X2/Z2) from the mode selection window. 2. Select “READING” or “RESETTING” from the displayed menu depending on your need. 3. Sel[...]

28 (2) List of individual reports (READING/RESETTING) OPXZ X1/Z1 X2/Z2 Report type Description Operating modes Required data/Remarks General report Department by group report Individual department group report Department group total report PLU/EAN sales report by specified range PLU/EAN pickup report Combo sales report Combo sales pickup report PLU[...]

29 OPXZ X1/Z1 X2/Z2 Report type Description Operating modes Required data/Remarks All clerk report Individual clerk report All cashier report Individual cashier report Hourly report (by specified range) Hourly report (all) Daily net report GLU report GLU report by clerk ROOM GLU report ROOM GLU report by clerk Balance report Customer ordering repor[...]

30 In a system which has no save file and has been programmed so as to automatically lock satellites after resetting when general resetting, hourly resetting, cashier resetting, clerk resetting (only the case of individual clerk file system) or daily net resetting report is taken, the data in the satellites concerned is not cleared. In this case, t[...]

31 As stated earlier (see pages 7-8), there are two systems for collecting clerk sales data: a centralized system and an individual system. (1) Centralized clerk file system In this system, the transaction data on a clerk in each satellite will be transmitted to the master each time the clerk signs off. Individual reports on both individual clerk a[...]

32 (2) Individual clerk file system In this system, you can generate consolidated reports on full clerk or individual clerk at the master only. At each machine, you can generate an individual X or Z report on transactions made by an individual clerk or all clerks assigned to the machine. If the system has no save file, the clerk for whom an individ[...]

33 The cashier file management method in the IRC system employs individual system. A cashier who is assigned to a machine can carry out registrations and other operations at that machine. In this system, you can generate consolidated reports on full cashier or individual cashier at the master only. At each machine, you can generate an individual X [...]

34 Each machine can be programmed to enable the Compulsory Cash/Check Declaration (CCD) function. This function compels the operator to enter the cash/check amount in the drawer just before an individual clerk/cashier Z/Z1 report, all clerk/cashier Z1 report, or a general Z1 report is issued. Unless CCD entries compelled by the CCD function have be[...]

35 Even when a machine has been programmed to disallow entries after individual general resetting or has not been programmed to allow automatic clearing operation of the individual resetting memory at the time of consolidation general resetting, you can unlock the machine through reset clear operation in order to restart entries. 1. Enter the X1/Z1[...]

36 3 IRC Programming To start IRC programming, first, turn on the machines in the IRC system and put them in the PGM2 mode. The programming procedures for both the master and satellites will be explained below. For the setup of your IRC system, please be sure to consult your authorized SHARP dealer. It is necessary to assign machine numbers to the [...]

37 For the setup of your IRC system, please be sure to consult your authorized SHARP dealer. It is assumed that your IRC terminals have been set for inline operations. 1. Enter the PGM2 mode from the mode selection window. 2. Select “2 SETTING” from the displayed menu. The SETTING window will appear. 3. Select “21 INLINE CONFIG” from the di[...]

38 For the setup of your IRC system, please be sure to consult your authorized SHARP dealer. ( 1 ) Setting the terminal number for the master and creating the master list A master list can only be created on the pre-designated master. 1. Enter the PGM2 mode from the mode selection window. 2. Select “2 SETTING” from the displayed menu. The SETTI[...]

39 (2) Deleting a machine from the master list To delete a terminal number from the master list, proceed as follows: 1. Enter the PGM2 mode from the mode selection window. 2. Select “2 SETTING” from the displayed menu. The SETTING window will appear. 3. Select “21 INLINE CONFIG” from the displayed menu. The INLINE CONFIG window will appear.[...]

40 You can assign one satellite to the function of a back-up master. If the master fails during guest check operation, the assigned terminal will perform the master’s function. A machine number from 1 to 999999 can be entered. If zero is entered, there will be no back-up master in the IRC system. This assignment can be done in the INLINE CONFIG w[...]

41 You can specify whether to enable or disable the system retry function if a communication between machines does not end successfully. This function can be specified in the INLINE CONFIG window of the master and each satellite in the IRC system. 1. Enter the PGM2 mode from the mode selection window. 2. Select “2 SETTING” from the displayed me[...]

42 1. Enter the PGM2 mode from the mode selection window. 2. Select “1 READING” from the displayed menu. The READING window will appear. 3. Select “45 INLINE CONFIG” from the displayed menu. (To display the hidden menu for reading, scroll the screen to the right or left using the right-pointing or left-pointing arrow key down on the screen.[...]

43 For connection of a remote printer to a terminal(s) in the IRC system, be sure to consult your authorized SHARP dealer. (1) Basic programming for the remote printer – master and satellite With the following procedure, you can do basic programming for the remote printer(s) included in the IRC system. For initial setup of the remote printer, ple[...]

44 Items to be programmed TERMINAL# Enter the terminal number (1-254, 0). CHANNEL# Enter the channel number (0-5). PRINTER Select the model of the remote printer. ER-01PU (SHARP) TM-T90 (EPSON) TM-H6000R (EPSON) TM-T88(3)/T88(4) (EPSON) TM-U220/230 (EPSON) AUTO CUTTER Choose whether to disable or enable the auto cutter function. NO: Disables the au[...]

45 (2) Optional programming for the remote printer – master and satellite With the following procedure, you can specify what items to be printed on the remote printer. 1. Enter the PGM2 mode from the mode selection window. 2. Select “2 SETTING” from the displayed menu. The SETTING window will appear. 3. Select “10 OPTIONAL” from the displ[...]

46 Manager Work Station (MWS) is the system that enables inline data communication between UP-3500 POS terminals in the IRC system and a host P.C. via LAN interface. For the setup of the Manager Work Station, please be sure to consult your authorized SHARP dealer. The function of Manager Work Station: 1) Downloading of POS terminal data [Terminal P[...]

47 (2) Programming of the time-out time The time-out value for receiving the data can be specified by the following procedure: 1. Enter the PGM2 mode from the mode selection window. 2. Select “2 SETTING” from the displayed menu. The SETTING window will appear. 3. Select “22 MWS CONFIG” from the displayed menu. The MWS CONFIG window will app[...]

48 1. Enter the PGM2 mode from the mode selection window. 2. Select “1 READING” from the displayed menu. The READING window will appear. 3. Select “46 MWS CONFIG” from the displayed menu. (To display the hidden menu for reading, scroll the screen to the right or left using the right-pointing or left-pointing arrow key down on the screen.) T[...]

49 4 System Back-Up The IRC system incorporates a back-up system. One of the satellites can be designated to serve as a back-up master. For the setup of a back-up master in your IRC system, please consult your authorized SHARP dealer. When both the master and back-up master are in order, the system works in the following sequence: 1) Each satellite[...]

50 When the master or back-up master breaks down, the master declaration procedure should be taken to inform satellites of the breakdown. ( 1 ) When the master breaks down – Master declaration at the back-up master Flow of a master declaration at the back-up master 1) A satellite detects a breakdown of the master through the system retry function[...]

51 ( 2 ) When the back-up master breaks down – Master declaration at the master Flow of a master declaration at the master 1) A satellite detects a breakdown of the back-up master through the system retry function when sending updated GLU data (and clerk data*) to both the master and back-up master. At this point, the message “BACKUP DOWN” ap[...]

52 When the master or back-up master recovers from a breakdown, the recovery declaration operation should be taken to inform satellites of the recovery. ( 1 ) When the master recovers from a breakdown – Recovery declaration at the back-up master Flow of a recovery declaration at the back-up master 1) The recovery declaration operation is done at [...]

53 (2) When the back-up master recovers from a breakdown – Recovery declaration at the master Flow of a recovery declaration at the master 1) The recovery declaration operation is done at the master. 2) Each satellite stops sending updated GLU data (and clerk data*) to the master temporarily. 3) The master sends the updated GLU data (and clerk da[...]

54 5 Error Recovery In case of trouble, you can forcibly clear a specific item memory causing the trouble using the manual clear operation to restore the system. This operation should be done only when the master or system breaks down. (1) Manual clearing procedure With the following procedure, you can specify and clear an item memory causing troub[...]

55 If a transmission job from the master to a satellite is not performed successfully, the master either terminates the job immediately or enters command entry awaiting state depending on whether the system retry function has been disabled or enabled. When the system retry function has been enabled, the master awaits entry of a command and retries [...]

56 (2) When the system retry function is enabled If a transmission error relating to a satellite occurs, the relevant window will appear on the display of the master and the master awaits entry of one of the following commands: A) RETRY command (selection from the menu) B) ABORT command (selection from the menu) C) IGNORE command (selection from th[...]

57 6 BASIC SPECIFICA TIONS for LAN Transmission system: 10Base-T/100Base-T Transmission speed: 10 Mbits/sec / 100Mbits/sec Transmission distance: Segment length max. 100m Transmission cable: Twisted pair cable No. of connectable machines: Master: 1 Satellites: max. 31 *Up to 31 machines are operable with batch processing. Up to 15 machines are oper[...]

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