Siemens 600 Series manual

 ROLMphone 300/600 Seri es GU30- 1550-03 User Guide for ROLM 9751 CBX Release 9006i[...]

Warning: Hack ers are c rim inals w ho un lawful l y gai n ac c ess to cus t om er tele- commu nicati ons syst em s to make l ong dist anc e telep hon e calls th at are the n bi ll ed to th e system owner. Curr ently, we d o not know of any telecomm unications system that is immune to th is type o f crimin al act ivity . Siemens Rolm will not ac ce[...]

Contents iii Contents Chap ter 1 . Int r oduct i o n . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 The ROLMphone 3 00 and 600 Series . . . . . . . . . . . . . . . . . . . . . . . . 1-3 ROLMphone 300 Series Telephone . . . . . . . . . . . . . . . . . . . . . . . 1-4 ROLMphone 600 Series Telephone . . . . . . . . . . . . . . .[...]

iv ROLMph one 300/60 0 User Guide Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-17 Putting a Call on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-17 When Your Party Puts You on Hold . . . . . . . . . . . . . . . . . . . . . . . 2-18 Hold on Hold . . . . . . .[...]

Contents v Chapter 4. Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1 Mailbox Reminder Mes sages and Notifi cations . . . . . . . . . . . . . . . . 4-3 Reminder Messages and Notifications on Display Phon es . . . . . . 4-3 Displaying Specific Kinds of Messages and Notifications . . . . . . 4-5 Reminder Mess ages and [...]

vi ROLMph one 300/60 0 User Guide Appendix A. Feature Access Codes . . . . . . . . . . . . . . . . . . . . . . . . A-1 Feature Access Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-3 Appendix B . Help! . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-1 Introduction . . . . . . . . . . . [...]

Tabl e s vii Tables Table 1–1. Line Key Status Light Flash Rates . . . . . . . . . . . . . . . . 1-18[...]

viii RO LM ph on e 30 0/60 0 Us e r Gu id e[...]

Figures ix Figures Figure 1–1. ROLMph one 312L and 62 4SL Telephones . . . . . . . . . 1-3 Figure 1–2. ROLMph one 312L Telephone . . . . . . . . . . . . . . . . . . . 1-4 Figure 1–3. ROLMph one 624SL Telepho ne . . . . . . . . . . . . . . . . . 1-5 Figure 1–4. DCO/HRO Mod ule Bays and KEO Con nector . . . . . . 1-6 Figure 1–5. Pluggin g a[...]

x ROLMph one 300/60 0 User Guid e[...]

How To Use This Guide xi How To Use This Guide This guide explains how to use the man y features of your ROL Mpho ne 30 0/ 60 0 s eri es te le ph on e. Be s ur e to read Chapter 1, “Intro duction” and Chapter 2, “Us- ing Your Phone,” which explain the basic features of your tel ephone. Then look thro ugh the r est of the book and read about[...]

xii ROLM ph one 300/ 600 User Guid e Appendix A Feature Access Codes lists the codes that can be dialed to use system features. Appendix B Help! presents some simple pro cedures you can use to correct pr oblems with y our telepho ne. Appendix C ROLMp hone Differences on Release 9 006i briefly summarizes the differences in ROLMphone features on the [...]

Related Pu blication s xiii Related Publica tions The followi ng list presents the tit les and brief descrip- tions of ot her useful S iemens Rolm publ ications. Please refer to the book’s order number when request- ing a pub lication fr om your Si emens Rolm represen - tative. Order No. Title and Description GU30-1552 ROLMphone 300/600 Series Qu[...]

xiv ROLMph one 300 /60 0 U ser G uid e[...]

Introd ucti o n 1– 1 1. Introduction Chapter 1 Introduction The ROLMphone 3 00 and 600 Series . . . . . . . . . . . . . . . . . . . . . . . . . . 1–3 ROLMphone 300 Series Telephone . . . . . . . . . . . . . . . . . . . . . . . 1–4 ROLMphone 600 Series Telephone . . . . . . . . . . . . . . . . . . . . . . . 1–5 Options . . . . . . . . . . . [...]

1–2 ROLMphon e 300/600 User Guide[...]

Introd ucti o n 1– 3 1. Introduction The ROLMphone 300 and 60 0 Series Chapter 1 introduces you to th e ROLMphone  300 series o f telephones (RP300) and the ROL Mphone 600 seri es of teleph ones (RP 600), takin g you on a quick tour of their basic features. The ROLMphone 3 00/600 seri es of tele phones are multi-featured telephon es that offer[...]

1–4 ROLMphon e 300/600 User Guide ROLMphone 300 Series Te lephone The ROLMphone 3 00 series of fers two m odels. • The RP312 has 12 feat ure keys and o ne line extension. • The RP312L also has a t wo-line di splay wi th up to 24 characters per line. Figure 1 –2. ROLMphone 312L Telephone[...]

Introd ucti o n 1– 5 1. Introduction ROLMphone 600 Series Te lephone The ROLMphone 6 00 series offers eigh t models . • The RP612 has 12 feat ure keys and may have multiple line exten sions. • The RP612S also has a speakerphon e. • The RP612L has a tw o-line display wit h up to 24 characters per line. • The RP612SL has bot h a speakerpho [...]

1–6 ROLMphon e 300/600 User Guide Options The ROLMphone 6 00 series t elephones are modular and suppo rt o ptions for data co mmuni cations , a head- set/recorder connection, o r additio nal keys. The Data Communications Option (DCO), the Headset/Re- corder Option (HRO), the E lectret Headset Option (EHO), and the Analog Adapter Option (AAO) fit [...]

Introd ucti o n 1– 7 1. Introduction Data Communicati ons Option Once the Data Com mun icatio ns Option (DCO) is installed, your ROLMphone 60 0 series telephon e can be attached to a terminal or a per sonal computer with an RS-232C cable. Before the option is in stalled or removed from your tel eph one, the te le ph on e mus t be configured accor[...]

1–8 ROLMphon e 300/600 User Guide Hea dset / R ecor der Op tion The ROLMphone 6 00 series t elephones can also accept a module that lets you attach a headset and a recorder: the Headset/Record er Option (HRO). The HRO provid es for two different types of h eadset connectors (the PJ32 7 type and the RJ8), wh ich can be plugged into the outlets on [...]

Introd ucti o n 1– 9 1. Introduction Elec tret H ead se t Op ti on The Electret Headset Option (E HO ) le ts you plug one or two electret h eads ets into the inst alled option and make and answer calls u sing a headset instead of the handset o r the phone’s built- in micropho ne and speaker. This type o f headset does not require req uire a hea[...]

1–10 RO LM ph on e 300/ 60 0 U ser Gu id e Keyboard Expansi on Option The keyboard of a ROLMph one 600 ser ies telepho ne can be e xpand ed with a n option p rovidin g 20 addi - tional feature or line keys and status lights. The Key- board Expans ion Option (KEO) attaches to th e right side of the telephone thr ough a special con nector and brack[...]

Introductio n 1–11 1. Introduction Analog Adapter Option The Analog Adapter Option (AAO) allows yo u to at- tach an anal og device to your RP600 series telepho ne. The AAO supports the following 24-volt analog de- vices: • G3 or below fax machi ne • PC data communicat ions modem • PC fa x/d ata mo dem • analog conference roo m speakerphon[...]

1–12 RO LM ph on e 300/ 60 0 U ser Gu id e ROLMphone Basics Faceplate The faceplate is a pape r template that identifies features that you access by pr essing specific keys on your t elephone. It show s which system fea tures ha ve been assi gned to your telepho ne keys. Line Keys Your ROLMphon e telephone has a separate l ine key for every exten[...]

Introductio n 1–13 1. Introduction Key Pad Use the key pad on y our telephon e j us t as yo u woul d any standard tel ephone key pad for diali ng tele phone numbers. You can also use your k ey pad to access sys- tem features available to y our telepho ne for which you do not have feature keys. See “Feature Access Codes” on page 1–17 fo r mo[...]

1–14 RO LM ph on e 300/ 60 0 U ser Gu id e Feature Ke ys Feature keys give you access to CBX system features such as Hold, Transfer, Mailbox, and Program. Press the key labeled with the featu re name to gain access to the feature. You can also dial feature access codes to gain access to features. (See “Feature Access Codes” on page 1–1 7.) [...]

Introductio n 1–15 1. Introduction Frequently Used Keys Callback Key: The Callback key can help you com- plete calls to extensions that are busy, rin ging, or in Do Not Disturb mode. (See “Callback R equest” on page 3–7 fo r more information.) It also l ets you r et urn calls to parties that hav e left you r eminder mes sages and to the Pho[...]

1–16 RO LM ph on e 300/ 60 0 U ser Gu id e Repertory Dia ling (R-) Ke ys: You can set up keys for one-t ouch di al ing of an extensi o n, an ou tside te le- phone number, o r a feature access code, which makes the key act like a feature k ey. You use th e Program k ey to set u p these keys for dialing. (See“Repertory Dia ling (Repdial) ” on p[...]

Introductio n 1–17 1. Introduction Feature Acce ss Codes Since a set of features has already b een assigned to your tel ephone’s feature keys , you may find th at your telephon e does not have featur e keys for so me of the features descr ibed in th is guide. However, you can still use any of these features that are available on your system and[...]

1–18 RO LM ph on e 300/ 60 0 U ser Gu id e Status Lights The red statu s lights n ext to the lin e keys tell you what is happen ing on th ose lines. A line key status light may turn on steadily, blink, or flash at different rates to sig nal the status of that line. Speaker Each ROLMphone 3 00/600 series tel ephone has a speaker that you can use f[...]

Introductio n 1–19 1. Introduction During a conversation, you can use your speak er- phone inst ead of your hands et by pressi ng the Speaker key and hanging up the handset. If you want to switc h back to using yo ur handset, pick it up. F or more infor- mation, see “Using the Speak erph one” o n page 2– 14. Voice Volume Keys Use the Volume[...]

1–20 RO LM ph on e 300/ 60 0 U ser Gu id e Sounds Your phone m akes differ ent soun ds to let y ou know what’s go ing on. Ri ngs occur on a line that yo u are no t using and i ndicate that yo u have an incom ing call. Tones occur wh ile you are us i ng you r ph one and pro- vide information ab out calls and features. Sound Meaning Rings Single [...]

Introductio n 1–21 1. Introduction T one s, cont. Intrusion tone follo wed by a ring ing-beep tone The party you called i s on the phone, but has received a call waitin g indica tion . Sta y on the phone un til the par ty answers. Long to ne, fo llo wed by an intrusio n ton e repeated ev ery 8 secs. Busy override and speaker ca ll intrusion remin[...]

1–22 RO LM ph on e 300/ 60 0 U ser Gu id e Ring Volume Use the slide control to adjust the ringing volu me of your telephone. The slide control is located u nder- neath the fro nt of the RO LMphone 300/6 00 series telephones. The volume rem ains at the level you set it until you adju st it again. Ring Tone When first installed , your telep hone w[...]

Introductio n 1–23 1. Introduction Where to Go for Assistance See Appendi x B, “Help!” on page B–1 for so me pro- cedures th at may help you corr ect problems wit h your telephon e. Althoug h every company has i ts own way of handli ng support for ROLMpho ne telephones , most h ave a person resp onsible for making confi guration ch anges an[...]

1–24 RO LM ph on e 300/ 60 0 U ser Gu id e Getting Started This has been a g eneral in troduction to the R O LM- phone 300/ 600 series te lephones. To get started usi ng your telephone, read Chapter 2 , “Using Your Phone.”[...]

Using Your P hone 2– 1 2. Using You r Phone Chapter 2 Using Your Phone Quick and Easy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–3 Making a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–4 Answering a Call . . . . . . . . . . . . . . . . . . . . . [...]

2–2 ROLMphon e 300/600 User Guide[...]

Using Your P hone 2– 3 2. Using You r Phone Quick and Easy You can begi n using yo ur ROLMphone 3 00/600 series tel ephone as s oon as it is properly i nstalled and configured at the C BX. To make a call from your prim ary l ine ➩ Lift the handset and use the key p ad to dial. To make a call from a seco ndary line ➩ Lift the handset. ➩ Pres[...]

2–4 ROLMphon e 300/600 User Guide Making a Call Before dialing a numb er or using a feature access code you mus t get a dial tone. The di al tone is an indication that the system is ready to accept yo ur request. You can get a dial tone in one of the fo llowing way s: • by picking up the handset • by pressing a line key • by pressing the Sp[...]

Using Your P hone 2– 5 2. Using You r Phone Answering a Call You can answer a call in three way s: • by picking up your hands et (for a call ringing on your pr imary li ne) • by pressing the line key with the b linking status light • by pressing the Speaker key Note Once you have answered a call, do not press the line key — doing so disco[...]

2–6 ROLMphon e 300/600 User Guide Hanging Up You can hang u p in three ways: • by hanging up y our handse t when y ou are on a handset call • by pr essing the line key wh en you a re on a speakerphone call • by pressing the Speaker key wh en you are on a speakerphone call[...]

Using Your P hone 2– 7 2. Using You r Phone Internal Calls Calling an Extension in Your Te lephone System Every telephon e in your compan y’s telephone system has an exte nsion. To call another extension ➩ Get a dial tone. ➩ Dial the extension. If you are a member of a communit y (com) group, you can dial a short code instead o f an extensi[...]

2–8 ROLMphon e 300/600 User Guide • Communi ty (Com) Group Sp eaker Call - lets you place a two-way speak erphone call to a member of you r com group (See “Communi ty (Com) Group Speaker Call” on pag e 3–19.) • Conference - lets you hav e up to eigh t parties, includin g yourself, in a tel ephone conv ersatio n. (See “Conference” on[...]

Using Your P hone 2– 9 2. Using You r Phone • Station Sp eed Dialing - lets you set up s ingle-digi t codes for frequently dialed extensions or feature access codes, so that you ca n dial the code in stead of the whole extension or feature access code. (See “Station S peed Dialing” on page 3–34.) • Two-Way Speaker Call - lets you make a[...]

2–10 RO LM ph on e 300/ 60 0 U ser Gu id e External Calls Callin g an Outsi d e Numbe r To ca ll outside your CBX syste m, you m ust first dial your trunk (outside line) access code befor e dialing the number yo u want to reach. If all trunks are busy when you make y our call, yo u will hear a fast busy tone. If you r system has queuing, you will[...]

Using Your Phone 2–11 2. Using You r Phone Features Used with Extern al Calls The following features can be used with external calls: • Conference - lets you hav e up to eigh t parties, includin g yourself, in a tel ephone conv ersatio n. The other p arties c an be on tr unks (out side lines ). (See “Conference” on pag e 3–9.) • Consult[...]

2–12 RO LM ph on e 300/ 60 0 U ser Gu id e • Trunk Qu euing - directs the CBX to help you complete your call when you are try ing to reach an outside n umber and all trun ks (outsi de lin es) in your compan y’s system are busy. Trunk Callback Queuing lets you hang up and have the C BX call you back when a trunk becomes free. After you answer,[...]

Using Your Phone 2–13 2. Using You r Phone Using the Speaker Your telephone has a speaker that you can use for receiving calls or listening to the PhoneMail system. On ROLMphone models that only have a sp eaker and not a microp hone (RP3 12, RP61 2, and RP624) , you must lift the hand set to speak to the other party. To answer a call on your pr i[...]

2–14 RO LM ph on e 300/ 60 0 U ser Gu id e Using the Speakerphone The RP612 S, RP612S L, RP624S, an d RP624SL models have a two-way speakerphone, con s isting of a speaker and a microphone. You can u se either the handset or the sp eakerphone to make or answer calls. To make a call from your prim ary l ine ➩ Press the primary line key or the SP[...]

Using Your Phone 2–15 2. Using You r Phone Voice Tran smission A ROLMphone speakerp hone only allows voice transmission in one direction at a time. Th erefore, you and the other p a rty can not talk s i mult aneo usly. Al so, if you ar e speaking you may not hear v oice interrup- tions or background noise, b ut this does n ot mean your call has b[...]

2–16 RO LM ph on e 300/ 60 0 U ser Gu id e Muting the Speaker phone If you have a Mute key , you can press it to turn of f the microphone, so th at you can carry o n a conversation in your roo m that the ot her party on y our line can not hear. Mute is also helpf ul when someone put s you on hold , since it lets you hear y our party recon nect ev[...]

Using Your Phone 2–17 2. Using You r Phone Hold Putting a Ca ll on Hold The Hold key lets you temporari ly hang u p a line witho ut disc on nectin g the othe r party . If you do not retrieve the call after a certain pe riod of time (deter- mined by the CBX), y our telepho ne rings . If it is an external call and you do not answer, the call is tra[...]

2–18 RO LM ph on e 300/ 60 0 U ser Gu id e When Your Party Puts You on Hold If you are us ing your h andset and s omeone puts you on hold , you may want to switch t o your s peaker- phone to leave your hand s free. If you have a S peaker key, press i t and hang up . Your hands are fr ee, and you can hear when your party re- connects to th e call.[...]

Using Your Phone 2–19 2. Using You r Phone To put a call o n privat e hold ➩ Press the Private Hold (HOLDPVT) key. If you hav e a PRIVAC Y key, it s st atus lig ht turns on . OR ➩ Press the PRIVACY key, or press TRANSFR and dial # 2 . The PRIVACY st atus light tur ns on. ➩ Press the HOLD key. The status light flashes n ext to the line key t[...]

2–20 RO LM ph on e 300/ 60 0 U ser Gu id e Transf er The Transfer feature lets yo u move a call, for example, to another party, and then hang up. The other party can b e an extension, the comp any opera- tor, or an outside number if you r CB X is set up to do this. Your CB X system adminis trator can tell you how to dial y our company’ s opera [...]

Using Your Phone 2–21 2. Using You r Phone Note If you have a display t elephone, the displa y notifies you if th e extension to which you are transferring the call is in Do Not Dis turb mode. If you do not have a display telephon e and the extension is in th e Do Not Disturb mod e, the CBX calls you bac k after you hang up. When you an swer, you[...]

2–22 RO LM ph on e 300/ 60 0 U ser Gu id e Connect The Connect key lets you: • reconnect with a call placed on consultation hold • reconnect wit h a transferr ed call before the transfer is complete • alternate between two parties, wh en you have o ne of them on cons ultatio n hold To reconnect with a call ➩ Press the CONNECT key.[...]

Using Your Phone 2–23 2. Using You r Phone Using Your Mailbox The Mailbox feature lets you receive and answer re- minder messages and Phon eMail and ROLMfax noti- fications. It also lets you leave remind er requests at other exte nsions. Messages an d n otifications will tu rn on the status light beside y our Mailbox key and, on di splay tele- ph[...]

2–24 RO LM ph on e 300/ 60 0 U ser Gu id e To an swer a message or PhoneMail n o ti- ficati on on a display p hone ➩ Press the Callback (CALLBCK) key. The CBX automatically dials the extension that left the message or d ials the PhoneMail system. The message or no tification is cancelled when the called party or the PhoneMail system answers. To[...]

Using Your Phone 2–25 2. Using You r Phone To turn of f the Mailb ox status light fo r a message or notificatio n on a non-displ ay tele phone ➩ Get a dial tone. ➩ Dial * 5 2. ➩ Hang up. Note Turning off the Mail box statu s light does not delet e messages or notifications.[...]

2–26 RO LM ph on e 300/ 60 0 U ser Gu id e Changing Your Teleph one’s Ring Tone To change your ring to ne ➩ Get a dial tone. ➩ Dial * 5 7 2. ➩ Dial sing le digit s (1 throu gh 8) to hear various tone pit ches. If you ha ve a d isp lay tel ephone, it displays t he selected ton e’s number. The l ast tone you h ear before you hang up will [...]

Mak ing Cal ls 3–1 3. Making Calls Chapter 3 Making Calls Bridged Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–3 Busy Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–5 Busy Standby Queuing . . . . . . . . . . . . . . . . . . . . . . . . . [...]

3–2 ROLMphon e 300/600 User Guide[...]

Mak ing Cal ls 3–3 3. Making Calls Bridged Call The Bridged C all feature lets you join a call if o ne of the other par ties’ e xtensions also app ears on your telephone (a multiple lin e appearance). Althoug h the same ext ension may ap pear on sever al telephon es, only one of th e parties wi th the same multiple line app earance can use the [...]

3–4 ROLMphon e 300/600 User Guide Note If you pres s the Tran sfer key du ring a br idged call, your telephone will be removed from the call. You cannot bridg e a conversation on an extension set up for Pr ivacy. Also, once you have bridg ed into a conversation, the party at that ex tension can exclude you by pres sing th e Privacy key. (See “P[...]

Mak ing Cal ls 3–5 3. Making Calls Busy Override Busy Override lets you join a conversation on a busy extension. It is i ntended fo r high pri ority and emergency internal calls and requires a special class of servi ce. Ask your C BX system admi nistrato r whether your teleph one ha s been ass igned this cl ass of service. To break t hrough to a [...]

3–6 ROLMphon e 300/600 User Guide Busy Standby Queuing With Busy St andby Queuing , you can stay on a line until a busy ext ension th at you are trying to call becomes free. The bu sy tone changes to music (or a ringing-beep ton e), indicating that you are queued. As soon as the extension becomes free, your call will be put through automatically.[...]

Mak ing Cal ls 3–7 3. Making Calls Callback Request Callback Request can help you co mplete calls to extensions that are busy, ringin g, or in Do Not Disturb mode, once those extensions become available. It lets you hang u p and have the C BX call you back wit h triple rings under the followin g cond itions: • when a busy extension you are tryi[...]

3–8 ROLMphon e 300/600 User Guide To cancel a call- back request from a display tele phone ➩ Press the Callback (CALLBCK) key until the auto callback message you wish to cancel is displayed. The status l ight next to t he PROGRAM key t urns on, indicating that yo ur telephon e is in pr ogram mode. ➩ Press the CLEAR key. DEL ETED is displayed [...]

Mak ing Cal ls 3–9 3. Making Calls Conference The Conference feature l et s you have up t o eight par- ties, includ in g yourself, in a telephone conv ers atio n. The oth er par tie s besi de s your s elf can be on trunk s (outside lines). Any party can leave the conference by hanging up. To se t up a conference ➩ During a conversation, press t[...]

3–10 RO LM ph on e 300/ 60 0 U ser Gu id e To remove the last p arty from the conference ➩ Press the CLEAR key. OR ➩ Press t he TRANSFR key. The status light beside the Conference (CONF) key b links. ➩ Dial * * * 4. You will hear the conf irmat ion tone. ➩ Press the CONF key to rejoin the con ference. The number of parties and your pos it[...]

Making Calls 3–1 1 3. Making Calls Consultation Consul tatio n lets you put th e other par ty in a call on consultation hold, so that you can call and talk privately with a second party. You can then alternate between the two parties or join them in a conference call. (See “Conference” o n page 3–9.) To consu lt with a second party during a[...]

3–12 RO LM ph on e 300/ 60 0 U ser Gu id e Direct Station Selec t (DSS) Direct Station Select (DSS) lets you m onito r and automatically dial or answer an extension. The status light next to the DSS (D-) key o n your te lephone ind i- cates whether that extension is idle, ringing, or busy. Whenever someone is callin g that extension, th e status [...]

Making Calls 3–1 3 3. Making Calls To set up a DS S key ➩ Press the PROGRAM key. The PROGRAM statu s light t ur ns on. I f y ou have a displa y te le- phone, PRESS FEATURE KEY OR DIAL CODE is display ed. ➩ Press the DS S (D-) key you want to set up . If you have a di splay telephone, DIR ECT STATION SE LEC T is displayed, foll owed by either [...]

3–14 RO LM ph on e 300/ 60 0 U ser Gu id e To clear a DSS key on a disp lay tele phone ➩ Press the PROGRAM key. The PROGRAM status light turns on, and PR ESS FEATURE KEY OR DIAL CODE is displayed. ➩ Press the DS S (D-) key you want to clear . DIRECT STATION SELECT is displayed, followed by the stored exte nsi on. ➩ Before NEW NUMBER? is dis[...]

Making Calls 3–1 5 3. Making Calls To answ er a DSS extension ➩ Press the DSS (D-) key for that extension . To answer anot her extension for which you do not have a DSS key, you can use the Stati on Pickup f eature. (See “Stat ion Pickup ” on page 4–10.) To answ er a DSS extension during a call ➩ Ask the first pa rty to hold. ➩ Press [...]

3–16 RO LM ph on e 300/ 60 0 U ser Gu id e Direct Trun k Select Direct Trunk Select lets y ou choose a p articular trunk (outside lin e) for placing a call. To cho ose a trunk ➩ Get a dial tone. ➩ Press the Direct Trunk Select (DTS) key, or di al # # 8. ➩ Dial the number assigned at the C BX for the specific t runk you wan t. ➩ Dial the o[...]

Making Calls 3–1 7 3. Making Calls Intercom Features Intercom features let you: • s end signals to another telephone’s speaker • make calls to members of your c ommunity (com) group by u sing a sho rt code • make calls to another telephone’s speaker instead of ringin g that tel ephone Buzz Buzz lets you signal another teleph one’s spe[...]

3–18 RO LM ph on e 300/ 60 0 U ser Gu id e Note If you are talking on the teleph one, you can press the Buzz key wit hout int errup ting y our call. Buzz overrides Do Not Disturb mod e. (See “Do Not Disturb” on page 6– 3.) Community (Com) Group C all Community (com) groups can be set up at the CBX so that the members of a g roup can call ea[...]

Making Calls 3–1 9 3. Making Calls Note A com group call overr i des F orwarding and (on CBX Release 9006.2 and higher) Do Not Distu rb mode. (See “Forwarding” on pag e 5–3 and “Do Not Dist urb” on page 6–3.) Community (Com) Grou p Speaker Call Community (Com) Gr oup Speaker Cal l lets you make a two-way call to the sp eaker o f an ot[...]

3–20 RO LM ph on e 300/ 60 0 U ser Gu id e If you are a member of a com gro up and want to make intercom calls to th e same member often, you can set up an auto intercom repd ial k ey. To do this, set up a repdial key with th e Intercom feature acce ss code ( * * 6) followed by the com code of another member in your grou p. (See “Reperto ry Dia[...]

Making Calls 3–2 1 3. Making Calls Mailbox Rem inder Message When you cal l an extens ion that is busy o r does not answer, the Mailbox Reminder Messag e feature lets you leave a remind er message, to have the o ther party call you back. The extension you are calling must have a mailbox. (See “Using Your Mailbox” on page 2–23.) For inf orma[...]

3–22 RO LM ph on e 300/ 60 0 U ser Gu id e Paging Pagin g con ne cts yo u r tele ph one to yo ur co mp any’s loudsp eaker or paging system s o that yo u can make an announcement. If your paging system i s divided i nto zones, depend ing upon how i t has been set up. If your paging sys tem is di vided i nto zones , you may be able to make an ann[...]

Making Calls 3–2 3 3. Making Calls Repertory Dialing (Repdial) The Repertory Dialing featur e lets you set up each repdial (R-) k ey on your faceplate for one-touch d ial- ing of an extension , an outside number, a featu re access code, or a combination of n umbers and feature access codes. For example, you can set up a r epdial key to dial a fre[...]

3–24 RO LM ph on e 300/ 60 0 U ser Gu id e Note CBX Releases 9006.2 and higher require you to press the Transfer key (wh ich operates like Flash in previous releases) as the first element to of some repdial feature access codes w hen you are setting them up. This is necessary with features wher e you start out with a call on yo ur line, such as A[...]

Making Calls 3–2 5 3. Making Calls ➩ If you want to set up ano ther R- key, p ress the STORE key. If you have a display t elepho ne, STORED is di splayed. Repeat th e two previou s step s. ➩ To end setup, press the P ROGRAM key. The PROGRAM statu s light tu rns off. If you have a displ ay teleph one, ST ORED is disp layed. ➩ On your facepla[...]

3–26 RO LM ph on e 300/ 60 0 U ser Gu id e To dia l usin g a repdia l key ➩ Press t he repdial ( R-) key.[...]

Making Calls 3–2 7 3. Making Calls Saved Number Redial Saved Number Redial lets you save a number that you have dialed. Lat er, yo u can redi al your s aved nu mber by pressin g the Save d Number Redial (S AV/RDL) key. You can save o nly one number at a time; each time you save a numb er, you erase the nu mber you had saved previou sly. To save a[...]

3–28 RO LM ph on e 300/ 60 0 U ser Gu id e To change your saved number manually ➩ Press the PROGRAM key. The PROGRAM statu s light t ur ns on. I f y ou have a displa y te le- phone, PRESS FEATURE KEY OR DIAL CODE is display ed. ➩ Press the Saved Number Redial (SAV/RDL) key, or dia l # 4. I f you have a di splay tel ephone, SAVED NUMBER REDIAL[...]

Making Calls 3–2 9 3. Making Calls Speaker Calls Speaker calls let you make calls to another tele- phone’s s peaker instead o f ringing that t elephone. Note Speaker calls (except Two-Way S peaker Call) will override Do Not Disturb, Fo rwarding, an d Hunt Groups. (S ee “Do Not Dis turb” on page 6–3, “Forwardin g” on page 5– 3, and ?[...]

3–30 RO LM ph on e 300/ 60 0 U ser Gu id e One-Way Sp eaker Call The One-Way Speaker Call feature lets you make a one-way call t o the speaker of another pho ne. If the other party does not have a speaker phone, th ey must pick up the handset to answer. Note One-Way Speaker Call is only available on CBX Release 9006.3 and higher. To make a one- w[...]

Making Calls 3–3 1 3. Making Calls One-Way Broadcast Speaker Call The One-Way Broadcast Speaker C all feature lets you make a one-way call to th e speakers of up to 40 phones that are multiple lin e appearances of the same extension. To use this feat ure, y ou m us t b e set up for it on yo ur CBX . Note One-Way Broadcast Speaker Call is only ava[...]

3–32 RO LM ph on e 300/ 60 0 U ser Gu id e pressing the line key or the SPEAKER key. If this party is the last o ne in the m u ltiple line appearance, the call is disconnected . Two-Way Sp eaker Call The Two-Way Speaker Call feature lets you make a two-way call to the sp eak er of another telephone. If the other par ty does not have a speakerph o[...]

Making Calls 3–3 3 3. Making Calls Speaker Call Rejection Speaker Call Rejection lets you temporarily block incoming speaker calls. If another party attempts to make a speaker call to your telephone, they will receive a busy tone. If they have a d i splay telepho ne, PLEASE TRY LATER is also displayed. For inf or- mation about the typ es of calls[...]

3–34 RO LM ph on e 300/ 60 0 U ser Gu id e Station Speed Dialing The Station Speed Dialing feature lets yo u assign frequently used dialing sequences to codes for easy dialing. You can assign dialing seq uences to each of ten sin- gle-digit codes (0 through 9). You can then dial a sin- gle-digit code instead of dialing the entire sequence. On CBX[...]

Making Calls 3–3 5 3. Making Calls To se t up a station speed key on a display tele phone ➩ Press the PROGRAM key. The PROGRAM status light turns on. PRESS FEATURE KEY OR DIAL CODE is displayed. ➩ Press the Station Speed (SPEED) key, or d ial # # 3. SPEED DIAL i s displayed . ➩ Enter the Station Sp eed code you want to set up (0 through 9, [...]

3–36 RO LM ph on e 300/ 60 0 U ser Gu id e To se t up a station speed key on a non-displa y tele phone ➩ Press the Station Speed (SPEED) key twice. You will hear the conf irmat ion tone, followed by the internal dial ton e. ➩ Enter the s tat io n s peed co de y ou want to set up (0 thro ugh 9, or 00 thro ugh 29 i f you are set up for more tha[...]

Making Calls 3–3 7 3. Making Calls To dia l usin g a station speed code ➩ Press the Station Speed (SPEED) key. You will hear the conf irmat ion tone, followed by the i nternal di al tone. ➩ Dial the station speed code. OR ➩ Get a dial tone. ➩ Dial # 3. ➩ Dial the station speed code. To clear a station speed code on a display tele phone [...]

3–38 RO LM ph on e 300/ 60 0 U ser Gu id e Note You cannot clear a station sp eed key on a non-display telephone or any telep hone without a Clear key, though you can set it up to dial a different s equence.[...]

Making Calls 3–3 9 3. Making Calls System Spee d Dialing If you have the System Speed Dialing feature set up on your C BX, you can di al frequent ly called i nternal and outside number s (local, long distance, and inter- national) by dialin g a code number. A n umber set u p for a system speed code can contain an initial PIN, if one is necessary [...]

3–40 RO LM ph on e 300/ 60 0 U ser Gu id e Trunk Queuing The Trunk Queuing featur es complete calls for yo u to outside numbers when all av ailable trunks (outside lines) have been bus y. Trunk Callback Queui ng Trunk Cal lback Queuing lets you h ang up and have the CBX call you back with triple rin gs when a trunk becomes free for an outside cal[...]

Making Calls 3–4 1 3. Making Calls To cancel trunk callback queuing from a display tele phone ➩ Press the Callback (CALLBCK) key until the auto-callback request you wish to can cel is displa yed. The stat us light n ext to th e PROGRAM key t urns on, in dicating that yo ur telephon e is in pr ogram mode. ➩ Press the CLEAR key. DEL ETED is dis[...]

3–42 RO LM ph on e 300/ 60 0 U ser Gu id e To cancel trunk standb y queuing ➩ Hang up.[...]

Answering Calls 4–1 4. Answering Calls Chapter 4 Answering Calls Mailbox Reminder Mes sages and Notifi cations . . . . . . . . . . . . . . . . . . 4–3 Reminder Mess ages and Notifi cations on Display Phon es . . . . . 4–3 Displaying Specific Kinds of Messages and Notifications. . . . . . 4–5 Pickup . . . . . . . . . . . . . . . . . . . . . [...]

4–2 ROLMphon e 300/600 User Guide[...]

Answering Calls 4–3 4. Answering Calls Mailbox Rem inder Me ssages and Notifications If your telephone has been set up at the CBX with a mailbox, i t will si gnal you when you hav e reminder messages, PhoneMail notifications, or ROLMfax notifications waiting in your mailb o x. A reminder message indicates that someone has tried to reach you an d [...]

4–4 ROLMphon e 300/600 User Guide To an swer a remind er message or a PhoneMail notificatio n ➩ When the message or PhoneMail notification that you want t o answer is displayed, pres s the Callback (CALLBCK) key. The PROGRAM status light turns off, and the CBX will call back the party that left the messag e or the Ph oneMail syste m. If th e pa[...]

Answering Calls 4–5 4. Answering Calls Displaying Speci fic Kinds of Messages and Notifications If you h a ve a di s pla y ph one, yo u can d i spla y s pecifi c kinds o f messages and notificat ions by d ialing desi g- nated numbers. These numb ers differ according to different CBX software releases . Display Numb ers for CBX Releas e 9006.1 to [...]

4–6 ROLMphon e 300/600 User Guide To dis play ROLMfax notificatio ns ➩ Press the MAILBOX key. ➩ Dial 2. Your ROLMfax no tification s are displayed . Press the MAILBOX key to scroll through them. To dis play remind er messages ➩ Press the MAILBOX key. ➩ Dial 3. Your remin der m essages are di sp layed. Press the MAILBOX key to scroll throu[...]

Answering Calls 4–7 4. Answering Calls Reminder Messages and Notifications on Non- Display Phones On a non-di splay te lephone, the Mailbox s tatus light turns on when you have a r eminder messag e or a ROLMfax notification waiting in your mailbox. Only one message or notifi cation can be waiting in your mailbox at any time. Subsequent callers wh[...]

4–8 ROLMphon e 300/600 User Guide To turn of f the Mailb ox status light fo r a message or notificatio n on a non-displ ay tele phone ➩ Get a dial tone. ➩ Dial # 5 2. You will hear the conf irmat ion tone. The Mailbox status li ght turns of f. ➩ Hang up. Note Turning off the Mail box statu s light does not delet e messages or notifications.[...]

Answering Calls 4–9 4. Answering Calls Pickup The Pickup features let you answer calls that are ring- ing, on h old, queued, or parked at ot her exten sions. Group Pickup Group Pickup lets you answer a call to an extension in your pickup group even wh en you do n ot know the number of t he extension. Before you can use this feature, your telephon[...]

4–10 RO LM ph on e 300/ 60 0 U ser Gu id e Station Pickup Station Pickup lets you answer a call that is ringing, on hold, queue d, or parked at any extension, prov ided that you k now the number f or the extens ion. To answer a call ringi ng, on hold, queued, or parked at any extension ➩ Press the PICKUP key, or get a dial ton e and dial * 3. Y[...]

Movi ng Calls 5–1 5. Moving Calls Chapter 5 Moving Calls Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–3 Fixed Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–3 Variable Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

5–2 ROLMphon e 300/600 User Guide[...]

Movi ng Calls 5–3 5. Moving Calls Forwarding Forwarding automatically red irects your incomi ng calls to another extens io n or an outside nu mber, referred to as a forwarding targ et. The CBX provides two ty p es of for w arding : fixed a n d vari able. Fixed Forwarding Fixed F orwarding for wards call s to as many as two different extensions se[...]

5–4 ROLMphon e 300/600 User Guide To restore Fixed Forw ardi ng ➩ Get a dial tone. ➩ Dial # 9 0. You will hear the conf irmat ion tone. If you have a displ ay telephon e, SYSTEM FORWARD ON is displayed. ➩ Hang up. Variable Forwardi ng Variable Forwar ding lets you specify at your tele- phone one ext ension or ou tside number to whic h your [...]

Movi ng Calls 5–5 5. Moving Calls To forw ard intern al and external calls under all conditio ns ➩ Get a dial tone. ➩ Press the FORWARD key. ➩ Dial the exte nsion or dial 9 and the outside number, to which you want your calls to b e forwarded. Your primary l ine key stat us light flickers and the FOR WARD status ligh t turns on to indicate [...]

5–6 ROLMphon e 300/600 User Guide ➩ Continue press ing FORWARD to scroll through the foll owing Variable Fo rwardi ng optio ns: – FWD-ALL-BOTH Forward both internal a nd external calls under all condition s. – FWD-ALL-EXT Forward all external calls under a ll conditio ns. – FWD-ALL-INT Forward all internal calls under all conditio ns. –[...]

Movi ng Calls 5–7 5. Moving Calls Your primar y line key st atus light fli ckers and the FORW ARD status li ght turns on to indicate that Variable Forwarding is active for your ex- tensio n. STORED is display ed, followed by th e option yo u chose, the numb er to which yo ur calls are forwarded, and ON. ➩ Press PROGRAM. The PROGRA M status ligh[...]

5–8 ROLMphon e 300/600 User Guide To se t up Variable Forw ardi ng option s on a non- display p hone or on a display phone wi thout a Program key or a Forw ard key ➩ Get a dial tone. ➩ Dial one of the following access codes to specify u nder which co ndition s you want yo ur calls to be forward ed: –# 9 1 Forward both internal a nd external[...]

Movi ng Calls 5–9 5. Moving Calls ➩ Dial th e extension to which you want your calls forwarded. For all-cond ition for warding (# 9 1 , # 9 2, # 9 3) , you can di al 9 and an ou tside num- ber as your forwardi ng target. If your t elephone has a FORWARD key, th e FORWARD status light turns on to indicate that Variable Forwarding is active for y[...]

5–10 RO LM ph on e 300/ 60 0 U ser Gu id e You will hear the confirmation to ne. If your telephon e has a FORWARD key , the FORWARD status light turns off. If you have a d isplay telepho ne, the forwardi ng option an d the nu mber to wh ich your telephone was previously forwarded are d isplayed, followed by OFF. ➩ Hang up. You r primary lin e k[...]

Moving Calls 5–11 5. Moving Calls Relay Forwardi ng When one teleph one is s et up to forward calls to a second telephon e, Relay Forwarding lets the user at the second telephone forward calls to a third exten- sion. Calls to the first extension, as well as calls to th e second extension, are forwarded to the third exten- sion . The relay can con[...]

5–12 RO LM ph on e 300/ 60 0 U ser Gu id e Park Park lets you mo ve a call to an extension and hol d it there, with out ringi ng that extensi on. You or another party can then retrieve the call from the ex tension as needed. Park is used in connection with the Park access code (* 6), which you can di al directly or by pr essing a rep- dial key s [...]

Moving Calls 5–13 5. Moving Calls To park a call to your extension ➩ Press the TRANS FR k ey. You will hear the confirmat ion tone, followed by t he dial ton e. ➩ Dial * 6. ➩ Hang up. To pick up a ca l l parked on anoth- er extension ➩ Get a dial tone. ➩ Dial * 6. Or, press the PICKUP key, or dial * 3 . ➩ Dial the extension where the [...]

5–14 RO LM ph on e 300/ 60 0 U ser Gu id e To pick up a ca ll parked on your extension while your extension was b usy ➩ Press the PICKUP key, or get a dial ton e and dial * 3. Or, press the CONNECT key. ➩ Hang up. The parked call will recall you r extension. ➩ When your phone rin gs, answer it and begin speaking. To pick up a ca l l parked [...]

Moving Calls 5–15 5. Moving Calls System Hold System Hold lets you move a call to a system slo t (a temporary holdin g place) and ho ld it there. The call can then be retrieved from an y ex tension. To place a call on syst em hold on a display tele phone ➩ Press the System Hold (SYSHOLD) key. CALL PARKED IN SLOT and the number of the slot to wh[...]

5–16 RO LM ph on e 300/ 60 0 U ser Gu id e To place a call on syst em hold on a non-displa y phone or a dis- play phone w ith- out a Syst em Hold key ➩ Press the TRANSFR key. You will hear the conf irmat ion tone, followed by the di al tone. ➩ Dial * 8. ➩ Dial the nu mber of th e slot to which you want to assign the call (0 throu gh 9). 0n [...]

Blocki ng Calls 6–1 6. Blocking Calls Chapter 6 Blocking Calls Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–3 Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–4 Automatic Privacy . . . . . . . . . . . . . . . . . . . . . . [...]

6–2 ROLMphon e 300/600 User Guide[...]

Blocki ng Calls 6–3 6. Blocking Calls Do Not Disturb The Do Not Disturb feature lets y o u temporarily block incom ing calls t o your t elephone. Alt hough incoming calls wi ll not then ring at your telep hon e, you can con tin ue to make cal ls. Cal lers to yo ur ext en- sion wil l hear the sam e sounds they woul d if your telephone were ringing[...]

6–4 ROLMphon e 300/600 User Guide Privac y The Privacy feature lets you : • prevent callers from using the Busy Over ride feature to br eak through t o your exten sion when you are on a call • p revent another party with the same m ul tiple line appearance from bridgi ng (j oini ng ) your call • prevent callers from queuing fo r your teleph[...]

Blocki ng Calls 6–5 6. Blocking Calls To cancel Priv acy duri ng a call ➩ Press the PRIVACY key, or press TRANSFR and dial # # 2. The PRIV ACY status li ght turns off. If you have a dis play telep hone, STORED is disp layed . To exclude a party t hat has bridged your call ➩ Press the PRIVACY key, or press TRANSFR and dial # 2 . The PRIVACY st[...]

6–6 ROLMphon e 300/600 User Guide Automatic Privacy If your telephone has been assigned the Automati c Privacy feature, no one can bridg e (or join) y our calls unless you turn of f the feature. To turn of f Auto- matic Privacy ➩ During a call, press the PR IVACY key, or press TRANSFR and dial # # 2 .[...]

Mana geria l Feat ures 7–1 7. Manageri al Features Chapter 7 Managerial Features Account Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–3 Bad Line Repor ting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–6 Hunt Groups . . . . . . . . . . . . . . . . . . . . . . [...]

7–2 ROLMphon e 300/600 User Guide[...]

Mana geria l Feat ures 7–3 7. Manageri al Features Account Number The Account Number feature lets you charge an external call to an acco unt by assigning an account number to the call. If the account num ber is the proper length, it and other details abo ut the call will then be recorded at the CBX by the Call Detail Recording (CDR) feature. Your[...]

7–4 ROLMphon e 300/600 User Guide To assi gn a ca ll to an account during th e call ➩ Press the ACC OUNT key. If you have a display telephone, ENTER ACCOUNT CODE is displayed. (If a def ault account number has been set up for you at th e CBX, ACCT CODE is displayed, followed by your def ault account number. If y ou want to ch arge the call t o [...]

Mana geria l Feat ures 7–5 7. Manageri al Features Note To change the accou nt to which you have assig ned a call, simply assign the call to another acco unt. The new account number rep laces the old accoun t number.[...]

7–6 ROLMphon e 300/600 User Guide Bad Line Reporting If you have a bad connect ion with an exte rnal call, Bad Line Report ing lets you rep ort the bad connectio n so that it is logged at the CBX. This provides gen eral information for service technicians. You may also wan t to explain the prob lem in detai l to your compan y repair service. Your[...]

Mana geria l Feat ures 7–7 7. Manageri al Features Hunt Groups A hunt gr oup con sis ts o f a grou p o f tele phones set up to move an incom ing call automatically from one phone to another until it is an swered or the caller hangs up. A call to a hunt g roup is si gnaled by l ong rings. If your ph one is a h unt grou p member, a hu nt group call[...]

7–8 ROLMphon e 300/600 User Guide Station Hunt Group To set up a station hunt group, a person who want s to be included sets u p a de stin ation, which is the next extension t o be hunted . Calls to that person’s pr imary extension will th en ad vance to their destination. You can onl y join a stat ion hunt group if y our phone has been ass ign[...]

Mana geria l Feat ures 7–9 7. Manageri al Features For a circular-pattern station h unt grou p, after the initial rou nd of adv ancing the call will b e auto- matically queued at the phone that was originally called. If this is not possible because there is alread y a call waiting, or because the class of service of the phone to which the call wa[...]

7–10 RO LM ph on e 300/ 60 0 U ser Gu id e Removing Yourself from a Hunt Group If you want to prevent hunt group calls fr om advancing to your p hone, you ca n use the No -Hunt feature to temporarily remove your p hone from the group. Hunt group cal ls will th en skip your phone and advance to th e next phone in the group . This has n o effect on[...]

Manager i al Feature s 7–11 7. Manageri al Features To change your statio n hunt destin ation ➩ Remove your phone f rom the hu nt group, as described on page 7–12. ➩ Verify that bot h the member wh o is your current destination and the one who will become yo ur new destin ation h ave also removed th eir phones from the gro up. ➩ Get a dia[...]

7–12 RO LM ph on e 300/ 60 0 U ser Gu id e To clear your statio n hunt destin ation ➩ Remove your phone f rom the hu nt group, as described i n the next sect ion. ➩ Verify that the mem ber who is yo ur statio n hunt destin ation h as also r emoved thei r phone f rom the group . ➩ Get a dial tone. ➩ Dial # * 9 9. You will hear the conf irm[...]

Manager i al Feature s 7–13 7. Manageri al Features To jo in your hu nt group ➩ Press the NO-HUNT key. The NO-HUNT stat us light turns of f. If y ou have a displ ay phone, STATION HUNT ACTIVATED is displ ayed. OR ➩ Get a dial tone. ➩ Dial # * 9 2. ➩ Hang up. If y ou have a display ph one, STATION HUNT ACTIVATED is displayed. Note Even if [...]

7–14 RO LM ph on e 300/ 60 0 U ser Gu id e PIN Authorization Features The Personal Identification Number (PIN) Authoriza- tion feature lets you dial a uniq ue number so that y ou can: • temporarily restore your telepho ne’s p rimary class of service during non -bu siness hours • change your tele phone’s for warding target from another t e[...]

Manager i al Feature s 7–15 7. Manageri al Features Class of Service Changeover Your telep hone may be set up at the CBX to use one class of service (t he primary ) du ring nor mal bu siness hours and then au tomatically change over to a more limi ted one ( the sec ondar y) duri ng non- busine ss hours. This arrangement ma kes it more difficult f[...]

7–16 RO LM ph on e 300/ 60 0 U ser Gu id e Follow-Me Forward ing Follow-Me Forwarding temporarily authorizes you to change your extension’s Variable Forwarding targ et from anot her internal telephone. For exam ple, you can use it to have your calls follow you from one office to the ne xt. To change your Variable Forw ardi ng target from anothe[...]

Manager i al Feature s 7–17 7. Manageri al Features –# 9 5 Forward both internal a nd external calls when your ext ension i s either bu sy or you do not answer within a period of time specified at the CBX. –# 9 6 Forward both internal a nd external calls when you do not answer within a per iod of time specified at the CBX. You will hear the c[...]

7–18 RO LM ph on e 300/ 60 0 U ser Gu id e Forced Authorization With the Forced Authorization featu re, the system will prompt y ou to enter a personal identificati on number (PIN) to tempor arily authorize you to call an outside num ber from a telep hone with limi ted callin g capabilities. F orced Authorization remai ns in effect only un til yo[...]

Manager i al Feature s 7–19 7. Manageri al Features Remote Authorization The Remote Authorization featur e lets you activate your personal iden tification number (PIN) at a tele- phone th at you are te mporarily using, to temporari ly raise its class of service to your telephone’ s class of service. This lets you access features you n ormally u[...]

7–20 RO LM ph on e 300/ 60 0 U ser Gu id e To deacti vate your PIN ➩ Get a dial tone. ➩ Dial * # 5 8. You will hear the conf irmat ion tone. If you have a displ ay telephon e, IDENTIFICATION DELETED is displayed. ➩ Hang up. Note Do not deactivate your PIN during a call, sin ce this will disconnect the call.[...]

Manager i al Feature s 7–21 7. Manageri al Features Trace Ca ll Trace Call lets you record a caller’s telephone nu mber on a system printo ut. You can trace a call manually and then ask you r CBX system administrator for a printout of the n umber. Or, if Automa tic Trace Call has been assigned to you r telephone’s class of service, all calls [...]

7–22 RO LM ph on e 300/ 60 0 U ser Gu id e[...]

Feature Access Codes A–1 Appendix A Feature Access Codes Feature Access Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–3[...]

A–2 ROLMph on e 30 0/ 600 Use r Gu id e[...]

Feature Access Codes A–3 Feature Access Codes If you do not have a k ey on your phone for a feat ure available in your system and class of service, you can use that feature by dialing its feature access code. Note To access a feature using the key pad: • If y ou have a dial tone , dial the feature access code. • If y ou are already connected [...]

A–4 ROLMph on e 30 0/ 600 Use r Gu id e Class of Service Changeover • To restore y our phone’s primary COS • To return you r phone’s secondary COS Communi ty (Com) Gr o up Speaker Call Conference • To remove the last party • To remove a specific party Direct Trunk Select Forwarding, Fixed Forwarding, Fixed - Cancel Forwarding, Vari ab[...]

Feature Access Codes A–5 Forwarding, Variable - External Forwarding, Variable - Internal Forwarding, Variable - Ring No Answer Forwarding, Variable - Cancel Hold, Private Mailbox • To turn o ff status light • To leave a reminder m essage • To cancel a reminder message you have l eft Park Pickup, Grou p Pickup, Station PIN Authorization PIN [...]

A–6 ROLMph on e 30 0/ 600 Use r Gu id e Privacy Privacy - Cancel Saved Numbe r Redi al Speaker Call, Fixed One-Way Speaker Call, One-Way Speaker Call, One-Way Broa d- cast Stati on Hun t Grou p • To preven t hunti ng • To allo w hu nting • To set up a destinatio n • To clear a destination Stati o n Spee d D ia l in g • To set up a stati[...]

Feature Access Codes A–7 Syst em H old System Speed Dialing - First List System Speed Dialing - Second List Trace Call Universal Night Answer throug h[...]

A–8 ROLMph on e 30 0/ 600 Use r Gu id e[...]

Help! B– 1 Appendix B Help! Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B–3 Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B–4 Begin the Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B–4 Eva[...]

B–2 ROLMph one 30 0/600 User G uide[...]

Help! B– 3 Introduction This section presents some simple procedur es that may help you co rrect prob lems with ROLMph one 300/600 series t elephon es. If you try these steps without success, call your CBX system a dministrat or or the appr opria te servi ce personnel.[...]

B–4 ROLMph one 30 0/600 User G uide Self Test The Self Test should be the in itial step in trouble- shoo ting pr oble ms wi th ROLM phon e 300 /600 s eries telephones . The purpose of the Self Test is to perform an internal check of the telephone. A successful Self Test causes all stat us lights to flick e r br iefl y, and the display, i f presen[...]

Help! B– 5 Other Problems The dial tone is no t aud ible t hro ug h the handset, though everything else works. Verify that the handset cord is secu rely connected to both the handset and the bottom of the telephon e. The other party cannot hear y ou when you are using the speakerphone, though everything else works. Verify that your teleph one is [...]

B–6 ROLMph one 30 0/600 User G uide[...]

ROLMph on e Differ ences on Rel e ase 9006i C– 1 Appendix C ROLMphone Differences on Release 9006i Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C–3 Features that Have Been Changed o r Replaced on Release 9006i . . . . C–4 New Features . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

C–2 ROLMph on e 30 0/ 600 Use r Gu id e[...]

ROLMph on e Differ ences on Rel e ase 9006i C– 3 Introduction This appendix briefly summarizes the differences in ROLMphone features o n the Release 9006i CBX software compared to tho se of previous CBX releases. See the appropriate sections in this guide for more detailed explanations of these features and ho w they are used. In general, most fe[...]

C–4 ROLMph on e 30 0/ 600 Use r Gu id e Features that Have Been Changed or Replaced on Release 9006i • Auto Intercom is no longer a separate feature. The same result can be achieved by setting up a repdi al key for the Intercom feature access code followed by the com group member ’s code. • Automatic Camp-On is replaced by Busy Standby Queu[...]

ROLMph on e Differ ences on Rel e ase 9006i C– 5 In additio n, calls from the party to whom you have forwarded your cal ls will now r ing th rough to your phone. • Cal l ba ck Ca mp -O n is replaced by Callback Request, which op erates a little differently. After you press the Callback (CALLBCK) key, the CBX notifies you with triple rings (prev[...]

C–6 ROLMph on e 30 0/ 600 Use r Gu id e • Follow-Me Call Forward ing is now called Follow -Me Forwarding and requir es a person al identification n u mber (PIN), which is assi gned to you by you r CBX sy stem ad minis trator. I t also l ets you use oth er phon es to set u p the forwar ding on your phon e. • Forced Authorization Code is now ca[...]

ROLMph on e Differ ences on Rel e ase 9006i C– 7 • Save/Repeat is now called Saved Number Redial and has changed in that you no longer have to get a dial tone bef ore pressing t he Saved Number Redial (SAV/RDL) key t o redial a s aved number. Also, the saved numbe r is now ass ociated with the pho ne instead of with the extension. Th e same num[...]

C–8 ROLMph on e 30 0/ 600 Use r Gu id e New Features • Bridged Ca ll lets you join an existi ng call on a busy multiple lin e app earance. •T h e Callback (CALLBCK) key can help y ou complete calls to extensions that are bu sy , ring ing, or in Do Not Disturb mode. It als o lets yo u return calls to parties that have left you reminder message[...]

ROLMph on e Differ ences on Rel e ase 9006i C– 9 • Pilo t Hunt Gr oup lets y our CBX system administ rator set u p a group o f phones u nder a pilot extension. A call to that exten sion will move from one phone to another in the g roup until the call is answered or the caller hang s up. • Private Ho ld lets you place a call on hold so that it[...]

C–10 ROLM phone 30 0/ 600 User Guid e[...]

Glossary G– 1 Glossary A access code. A preassigned number that a user dials to access a trunk or a system feature. account num ber. A preassigned nu mber that a user dials to assign the call to a specific project, depar tment, or client account. The CBX system administrator can then use the Call Detail Recording (CDR) feature at the CBX to charg[...]

G–2 ROLMphon e 300/600 User Gui de D DCO (Data Comm unication Opt ion). An option for ROLMphon e 600 series telephones that provides an access to the data and voice telephony features of the telephon e. dedi c at ed tr un k. A trunk that rings directly through to a specific internal tele phone, hunt gr oup, or distri b ution gr oup. digi tal ph o[...]

Glossary G– 3 HRO (Headset/Recorder Opt ion). A modular upgrad e option to ROLMphone 600 series telephones. It allows a headset to be attached to the tele phone. hunt g roup. A group made up of telephon es arranged to share the call load; each group is assigned a d ummy extension number called a pilot number. J jack. A r eceptacle used to connect[...]

G–4 ROLMphon e 300/600 User Gui de P PBX (Private Branch Exchange). Equipment that allows an individual within a community of users to originate and answer calls to and from the public net work, a privat e network, ano ther PB X, special service t runks, and other users within th at community. Siemen s Ro lm’s CBX is part of this generic class [...]

Glossary G– 5 status light . A light- emitting di ode (LED) locat ed next to every feature key and lin e key on ROLMph one te lephones, which indi cates the stat e of that feature or line. For examp le, the status light flashes next to the line key that is on ho ld. system feature. A feature of the CBX system that is available to all users. T tru[...]

G–6 ROLMphon e 300/600 User Gui de[...]

Index I–1 Index Index A access codes See also feature access codes. com gro ups 3 -18 paging 3- 22 trunk 2-10 ACCOUNT key 7-3 Account N umb er feature 7-3 access code A-3 acco unt num ber s, Re perto ry Dialing 3-2 3 Analog Adapte r Option (AAO) 1-6 , 1-11 answering cal l s 2-5 Auto Intercom feature from previous CBX releases C-4 Automatic Camp-O[...]

I–2 ROLMp hone 300/60 0 User Gui de Community (Com) Group Call feature 3-18 Commun ity (Com) Group Speak er Call feature 3-19 access code A-4 CONF key 3 -9 Conference feat ure 3-9 access code A-4 compared to previ ous CBX releases C-5 Connect feature 1-15 , 2-22 CONNECT key 1-15 , 2-22 Consultation feature 3-11 , C-5 cons ultatio n hold 3-11 COS [...]

Index I–3 Index feature comparison with prev ious CBX releases C-1 feature keys 1-14 features Account Number 7-3 Automatic Privacy 6-6 Bad Line Reporting 7-6 Bridged Call 3-3 , 3-5 Busy St andby Queuing 3-6 Buzz 3-17 Call Detail Re cording (CDR) 7-3 Callback Request 3-7 Changin g Ring Ton e 2-2 6 Class of Service Change over 7-15 Commun ity (Com)[...]

I–4 ROLMp hone 300/60 0 User Gui de Forwarding feat u res 5-3 Fixe d 5-3 Follow-Me 5 -10 , 7-16 Forced 5-10 Relay 5-11 Return 5-11 Variable 5-4 Forwarding Return feature 5-11 G gettin g a dial t one 2-4 Group Pic kup feat ur e 4 -9 access code A-5 H hangin g up 2-6 Headset/Reco rder Option (HRO) 1-6 , 1-8 help 1-23 Self Test B-4 Hold fe atures 1-[...]

Index I–5 Index message s. See reminder message s ; PhoneMail system; ROLMfax sys- tem. multiple line appearanc es 1-12 Mute feature 2 -16 MUTE ke y 2-16 in Pho neMail repd ialing sequence 3 -23 N Night Ca l l feature from prev i ous CBX releases C-6 No-Hunt feature 7-10 NO-HUNT key 7-12 O One 3-31 One-Way Broadcast Speaker Call feature 3-31 acce[...]

I–6 ROLMp hone 300/60 0 User Gui de R R- key 1 -16 , 3-2 3 receiving ca lls 2 -5 relate d pu bl icati on s xiii Relay Forwarding feature 5-11 Release 900 6i, feature comparison with previous CBX releases C-1 reminder messages 2-23 , 3-21 , 4-3 remote access to ph on e feature s 7-19 Remot e Authoriz ation feature 7-19 removi ng yoursel f from a h[...]

Index I–7 Index STORE key DSS setup 3-13 repdial setu p/ cl ear 3-25 Statio n Speed D ial setu p/ clear 3-35 SYSHOLD key 5-15 SYS-SP 1 key 3-39 SYS-SP 2 key 3-39 System Ho ld feat ure 5 -15 , C-9 access code A-7 System S pee d Dialing feature 3-39 , C-7 access codes A-7 T Time feature 1-16 TIME ke y 1-16 tones 1- 20 Trace Call f eature 7 -21 acce[...]