Sierra Wireless 595 manual

User’ s Guide Sprint Mobile Br oadband C ard by Sierr a W ireless (AirC ard ® 595) Impor tant Note! As part of Sprin t ’ s T rial Progr am, y ou hav e receiv ed an early beta v ersion of th e AirCard® 595 PC Car d. Therefor e, as a beta user , you may experience som e early issues with the PC Card, which w e strongly encour age you to r epor [...]

T a b l e o f C o n t e n t s Wel com e to Sp rint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i Int rod ucti on t o Th is User ’s G uid e . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii Sec tio n 1: Ba sics of You r Sp rint Mo[...]

Sec tio n 3: Us ing the Spr int Mo bil e Br oad band Ca rd . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 3A. Your Sprint Mobile Broadband Card: The Basics . . . . . . . . . . . . . . . . . . . . . . . . 31 Sp rint P CS C onn ecti on Mana ger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 St art[...]

Loc k U pon Sta rtup of Spr int P CS C onn ecti on Mana ger . . . . . . . . . . . . . . . . . . . 49 Unl ock the Ca rd . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Cha nge the Lo ck C ode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

Sea rch ing for Ser vice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81 Can not Con nect to the Sp rint Po wer Vis ion/ Spr int PC S Vi sio n Ne two rk . . . . . 82 Co uld Not Pre par e Da ta S erv ice s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

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i W el c om e to Sp ri nt W e are c ommitted to bringing y ou the best wireless technology av ailable, and we built our network right fr om the start, so no matter where y ou are on the Nationwide Sprin t PCS® Network, all y our ser vices will work the same. When it comes to mobile c onnectivity , the Sprint Mobile Broadband C ard offers more free[...]

ii In t ro du cti on to Th is U ser ’ s G ui de This User’ s Guide introduces y ou to Sprint PCS Service and all the fea tures of your new wireless Sprin t Mobile Broadband Car d. It’ s divided into six sections: l S e ct i o n 1 : Ba s i c s o f Y o u r S p r i n t Mo b i l e B r o ad b a n d C a r d l S e ct i o n 2: I ns t a l l in g t h e[...]

Section 1 Basics of Y our Sprint Mobile Br oadband C ard[...]

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Section 1A: Introducing the Sprint Mobile Broadband Card 3 S e c t i o n 1 A I n t r o d u c i n g t h e S p r i n t M o b i l e B r o a d b a n d C a r d I n T h i s Se ct i o n l Y o u r S p r i n t M ob i l e Br oa d b a nd C a r d l C D MA N e t w o rk s l P a c k a g e C o n t e n ts l A b ou t T hi s G u id e This section introduces the basic[...]

4 Section 1A: Introducing the Sprint Mobile Broadband Card Y o u r S p r i n t M o b i l e B r o a d b a n d C a r d The Sierr a Wireless AirCard® 595 PC Card is a dual-band wir eless PC Card for cellular and PCS networks. It enh ances the func tionality of y our mobile computing devices by adding wir eless data. This card allow s you to do the fo[...]

Section 1A: Introducing the Sprint Mobile Broadband Card 5 CDMA technology provides a v ariety of conn ectivity features , depending on your Sprint acc ount (actual speed depends on the netw ork conditions ): v 1xEV-DO R ev . A (Sprint Pow er V ision SM ) suppor ts Internet c onnec tions with data ra tes up to 3.1 Mbps (downlink fr om the network) [...]

6 Section 1A: Introducing the Sprint Mobile Broadband Card P a c k a g e C o n t e n t s Y our Sprin t Mobile Broadband Car d package c ontains the following componen ts: v Sprint Mobile Br oadband Card by Sierr a Wir eless (Model AirCard 595) v Getting Started guide v Installation CD c ontaining the Sprint PCS C onnection Manager softwar e, warr a[...]

Section 1B: Getting Started With Your Sprint Mobile Broadband Card 7 S e c t i o n 1 B G e t t i n g S t a r t e d W i t h Y o u r S p r i n t M o b i l e B r o a d b a n d C a r d I n T h i s Se ct i o n l G e tt i n g St a rt e d l S ys t e m R e qu i r e m e n ts l T h e S p r i n t Mo b i l e Br o a d b an d C a r d So f t w a r e l C a r e an [...]

8 Section 1B: Getting Started With Your Sprint Mobile Broadband Card G e t t i n g S t a rt e d Before you begin using y our AirCar d 595 Sprint Mobile Br oadband Car d, you must: 1 . Check tha t your notebook has the system r equirements listed below (“S ystem R equirements”). 2 . Install the Sprint PCS C onnection Manager softwar e, located o[...]

Section 1B: Getting Started With Your Sprint Mobile Broad band Card 9 T o install and run the Sprint Mobile Broadband Card and acc ompanying Sprint PCS Connection Manager sof tware, y ou will need the minimum system resour ces shown in the following table. H i g h E nc r y p t i o n R e q u i r e m en t s Depending on your configur ation, an IO TA [...]

10 Section 1B: Getting Started With Your Sprint Mobile Broadband Card I f y o u a r e r u n n i n g W i n d o w s 2 0 0 0 w i t h N e t s c a p e C o m m u n i c a t o r Ensure y our version of Netscape C ommunicator is 4.7 or higher . T o verify that y our version supports 128-bit encryption: 1 . In Naviga tor , select H e l p > A b o ut N a v [...]

Section 1B: Getting Started With Your Sprint Mobile Broad band Card 11 C a r e a n d M a i n t e n a n c e As with any electronic de vice, the Sprint Mobi le Broadband C ard must be handled with care to ensure reliable opera tion. F ollow these g uidelines in using and storing the card: v Do not apply adhesiv e labels to the card, as the y may caus[...]

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Installing the Sprint Mobile Br oadband C ard Section 2[...]

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Section 2A: Installing the Software 15 S e c t i o n 2 A I n s t a l l i n g t h e S o f t w a r e I n T h i s Se ct i o n l G e tt i n g St a rt e d This section explains how to install y our Sprint PCS C onnection Manager softwar e. The process ma y vary , depending on the oper ating system tha t you ar e running .[...]

16 Section 2A: Installing the Software G e t t i n g S t a rt e d Before y ou can use your Sprint Mobile Broa dband Card, y ou must first install the card’ s softw are and c onfigure the car d for your computer . The installa tion process consists of: v S o ft w ar e i n s ta l l a t i on - Installing the Sprin t PCS Connection Manager softw are [...]

Section 2A: Installing the Software 17 2 . Use the N e x t and Ba c k buttons to naviga te through the wiz ard, noting the following: n Y ou must select I a cc e p t th e t e rm s i n t h e l ic e n s e a g r e e me n t to indicate your acceptance of the terms of the license agreeme nt to proceed with the installation. n Use the default settings fo[...]

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Section 2B: Inserting and Removing the Sprint Mobile Broadband Card 19 S e c t i o n 2 B I n s e r t i n g a n d R e m o v i n g t h e S p r i n t M o b i l e B r o a d b a n d C a r d I n T h i s Se ct i o n l I n se r ti n g t he S p r in t M o b i l e B r o a d b an d C a r d l R e m o v i ng t h e S pr i n t M ob i l e B r oa d b a n d C ar d T[...]

20 Section 2B: Inserting and Removing the Sprint Mobile Broadband Card I n s e rt i n g t h e S p r i n t M o b i l e B r o a d b a n d C a r d T o inser t the Sprint Mobile Br oadband Card in to a notebook: 1 . With the picture label facing up, inser t the S print Mobile Broadband Card into the PC Car d slot . When you insert the Sprint Mobile Br [...]

Section 2B: Inserting and Removing the Sprint Mobile Broadband Card 21 R e m o v i n g t h e S p r i n t M o b i l e B r o a d b a n d C a r d T o r e m o v e t he S p r i n t M o b i l e B r o a d b a nd C a r d : 1 . Exit Sprint PCS C onnection Manager if it is open (page 42). 2 . Click the Unplug and Eject Hardwar e icon in the system tr ay: 3 .[...]

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Section 2C: Setting Up Service 23 S e c t i o n 2 C S e t t i n g U p S e rv i c e I n T h i s Se ct i o n l A ct i v at i n g a nd U s i ng S p r in t P C S S e rv i c e l P r e a ct i v a te d C a r d l N o n- p r e a ct i v a te d C a r d : Ac t i v a t i on W i z a r d l D a t a P r o vi s i o ni n g ( IO T A ) This section walks you through se[...]

24 Section 2C: Setting Up Service A c t i v a t i n g a n d U s i n g S p r i n t P C S S e r v i c e Before using y our Sprint Mobile Br oadband Card, y ou must hav e a Sprint PCS wireless netw ork account set up. The process of setting up an accoun t is called activa tion. When the Sprint Mobile Br oadband Car d is inser ted and Sprint PCS C onne[...]

Section 2C: Setting Up Service 25 B e f o r e y o u c a l l S p r i n t , h a v e t h e s e t h i n g s r e a d y : v A phone v Y our Sprint Mobile Broadband C ard v Y our Social Security number v Y our driv er’ s license number v The city and stat e where the device will be primarily used v A pen and paper to write down y our account informa tio[...]

26 Section 2C: Setting Up Service 3 . Give the acc ount repr esentativ e your E SN (Elec tron ic Serial Number) or MEI D (Mobile Equipment IDentifier) number as displa yed by the Activ ation Wiz ard. Enter the activ ation code pr ovided by the accoun t represen tativ e and click N e x t . 4 . Enter the phone number (no spaces or h yphens) and, if n[...]

Section 2D: Getting Help 27 S e c t i o n 2 D G e t t i n g H e l p I n T h i s Se ct i o n l V i s i t O u r W eb S i t e l C o n t a ct S p r in t C u s to m e r Se r v ic e l T r ou b l e s ho o t i n g This section describes where you can find more informa tion on Sprint PCS Services, options , and troubleshooting pr oblems you ha ve encoun ter[...]

28 Section 2D: Getting Help V i s i t O u r W e b S i t e Stop by w w w . s p r i n t . c o m and log on to get up-to-date information on Sprint PCS Services, options , and more. Y ou can also: v R eview cov erage maps. v Access your acc ount informa tion. v Add additional options to your service plan. v Check out frequen tly asked questions. v And[...]

Using the Sprint Mobile Br oadband C ard Section 3[...]

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Section 3A: Your Sprint Mobile Broadband Card: The Basics 31 S e c t i o n 3 A Y o u r S p r i n t M o b i l e B r o a d b a n d C a r d : T h e B a s i c s I n T h i s Se ct i o n l S p ri nt PC S C o n n ec t i o n M a n a g er l S t ar t i ng S p r i nt P C S C o nn e c ti o n M an a g e r l S t ar t Sp r i n t P CS C o n n e ct i o n M a n a g [...]

32 Section 3A: Your Sprint Mobile Broadband Card: The Basics S p r i n t P C S C o n n e ct i o n M a n a g e r Sprint PCS C onnection Manager is the application tha t allows y ou to manage and monitor the high-speed Sprint P ower V ision (1xEV-DO) and Sprin t PCS V ision (1X) connection to the Sprin t network. Y ou use Sprint PCS C onnection Manag[...]

Section 3A: Your Sprint Mobile Broadband Card: The Basics 33 S p r i n t P C S C o n n e c t i o n M a n a g e r W i n d o w The text (for e xample, “C onnec ted” shown in the scr eenshot above ) and icon(s) in Sprint PCS C onnection Manager indicate the c onnection state (page 35), and also (only when Disconnected) the lock sta te (page 47) (l[...]

34 Section 3A: Your Sprint Mobile Broadband Card: The Basics Sprint PCS C onnection Manager may displa y , depending on the connection state, some of the following icons: CDMA network signal str ength, indicated by the number of bars. The T oolTip indicates the type of c ov erage y ou hav e (for example, 1X and/ or 1xEV-DO), and the signal str engt[...]

Section 3A: Your Sprint Mobile Broadband Card: The Basics 35 Sprint PCS C onnection Manager has the following buttons and text: v M e nu or the button — Displays th e Sprint PCS C onnection Manager menu (page 54). v — Expands Sprint PC S Connection Manager and displays the a mount of data tr ansferred (when C onnected), or , when Disconnected, [...]

36 Section 3A: Your Sprint Mobile Broadband Card: The Basics N o d e v i c e Sprint PCS C onnection Manager did not detect a Sprint Mobile Broadband C ard. The G O button is unav ailable. Insert the Sprin t Mobile Br oadband C ard. If it is alr eady inser ted, eject and r einser t it; wait a few moments. If this message is still display ed, uninsta[...]

Section 3A: Your Sprint Mobile Broadband Card: The Basics 37 C o n n e c t e d The c onnec tion is established. In addition to the signal str ength icon ( ) and t he roaming ic on ( ) (if you’ re roaming), the tr ansmit / receiv e icon ( for 1xEV-DO R ev . A; for 1xEV-DO R ev . 0; for 1X) is also display ed. If image optimization/ compr ession is[...]

38 Section 3A: Your Sprint Mobile Broadband Card: The Basics D e v i c e p o w e r e d o f f The card has been power ed off (through M e n u > P ow er Of f M o de m ). T o use the card, select M e n u > P o w e r O n M o d e m . F or more informa tion, see “Powering the car d off/ on” on page 40.[...]

Section 3A: Your Sprint Mobile Broadband Card: The Basics 39 S y s t e m T r a y C o n n e c t i o n S t a t e s Sprint PCS C onnection Manager has an associated ic on ( ) tha t appears in the system tra y. The icon r eflects the connection state. Clicking the system tr ay ic on toggles between displaying and minimizing Sprint PCS C onnection Manag[...]

40 Section 3A: Your Sprint Mobile Broadband Card: The Basics P o w e r i n g t h e c a r d o f f / o n If y ou are using your Sp rint Mobile Broadband Car d in an aircr aft, hospital, or other envir onment where the r adio modem of the card ma y cause interference, you can power off the modem (without ejecting the card), and still use other functio[...]

Section 3A: Your Sprint Mobile Broadband Card: The Basics 41 C o n t r o l l i n g t h e S p r i n t P C S C o n n e c t i o n M a n a g e r W i n d o w E x p a n d i n g S p r in t P C S C o nn e ct i o n M a n a g e r Sprint PC S Connection Manager has two view s: expanded, and non-expanded. Non-expanded view: T o expand Sprint PCS C onnection Ma[...]

42 Section 3A: Your Sprint Mobile Broadband Card: The Basics M i n i m i z in g S p r i n t P C S C o n n e ct i o n M a n a g e r T o s a v e s p a c e o n y o u r s c r e e n f o r o t h e r p r o g r a m s , y o u c a n m i ni m i z e t h e S p r i n t P C S C on n e c t i o n M a n a g e r : © Click (in the upper right corner of Sprint PCS C o[...]

Section 3A: Your Sprint Mobile Broadband Card: The Basics 43 L a u n c h i n g a S p r i n t P o w e r V i s i o n / S p r i n t P C S V i s i o n C o n n e c t i o n T o l a u n c h a c o n n e c t i o n : © In Sprint PCS C onnection Manager, click G O . (If G O is unav ailable, see “GO Button Is Unav ailable” on page 81.) When the connection[...]

44 Section 3A: Your Sprint Mobile Broadband Card: The Basics R o a m G u a r d The R oam Guard featur e, when enabled, display s a warning message if y ou are roaming and a da ta connection is established or about to be established. The message reminds y ou that r oaming rates ma y apply . Fr om the window with the warning message, y ou can: v T ur[...]

Section 3A: Your Sprint Mobile Broadband Card: The Basics 45 A u t o- l a u n c h u p o n n e tw o r k c o n n e c t i o n Y ou can optionally specify which applica tion to automatically launch when a Sprint P ower V ision/Sprint PCS Vision connection is established. T o s p e c i f y w h i c h a p p l i c a t i o n t o au t o m a t i c a l l y l a[...]

46 Section 3A: Your Sprint Mobile Broadband Card: The Basics V i e w i n g t h e A m o u n t o f D a t a T r a n s f e r r e d T o v i e w t h e n u m b e r o f b yt e s s e n t / r e c e i v e d d u r i n g t h e c u r r e n t c o n n e ct i o n : © If Sprint PCS C onnection Manager is not expanded, click the button. The number of bytes sent / re[...]

Section 3A: Your Sprint Mobile Broadband Card: The Basics 47 If yo u have enabled G O a ut o m a t i c al l y w he n r e a d y , manually disc onnecting will leav e the card disc onnected. It will not reconnect until one of the following occurs: v Y ou mak e a connection through Sprin t PCS Connection Manager v Y ou r estar t Sprint PCS C onnection[...]

48 I n i t i a l L o c k C o d e The initial lock c ode value is determined by y our ser vice pro vider . F or service provider c onfigurations tha t do not requir e account activ ation, a default lock code is set a t the factory to a value determined by the service provider . F or assistance, c ontact Sprint (page 27). C onfigurations that use the[...]

Section 3A: Your Sprint Mobile Broadband Card: The Basics 49 3 . Click the ic on. 4 . In the Enter User L ock Code window , enter the lock c ode, and click O K . When the card is lock ed, Sprint PCS C onnection Manag er displays “Device L ocked,” and the lock icon is now . The GO button is una vailable. L o c k U po n S t a rt u p o f S p r i n[...]

50 Section 3A: Your Sprint Mobile Broadband Card: The Basics C h a n g e t h e L o c k C o d e T o c h a n g e t h e l o c k c o d e : 1 . In the Sprint PCS Vision settings window , click U s e r L o c k Ch a n g e . The Change User L ock Code window is displa yed: 2 . Enter the curr ent lock code. 3 . Enter a new four -digit lock code. 4 . Enter t[...]

Section 3A: Your Sprint Mobile Broadband Card: The Basics 51 U n i n s t a l l i n g t h e S p r i n t P C S C o n n e c t i o n M a n a g e r S o f t w a r e T o remov e the Sprint PCS C onnec tion Manager software fr om your c omputer , use the Add/R emove Pr ograms Utility built in to your W indows oper ating system. 1 . Exit Sprint PCS C onnect[...]

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Section 3B: Menu Options 53 S e c t i o n 3 B M e n u O p t i o n s I n T h i s Se ct i o n l S p ri n t PC S C o n n ec t i on M a n a ge r M e n u l S ys t e m T r a y M e n u This chapter describes each menu option y ou may enc ounter while using your Sprint Mobile Br oadband Card and the Sprin t PCS Connection Manager softw are.[...]

54 Section 3B: Menu Options S p r i n t P C S C o n n e ct i o n M a n a g e r M e n u Clicking M e n u or the button, located in the up per left corner of Sprint PCS C onnection Manager, displays the Sprin t PCS C onnec tion Manager menu. The following table describes the menu options: N o te : D ep en di ng o n yo ur c o nf ig ur a t io n an d se[...]

Section 3B: Menu Options 55 D e v ic e I n fo & D i ag n o s t ic s View informa tion about your Sprin t Mobile Broadband Car d, and run diagnostic tests. See “R unning Diagnostics” on page 70. P o w e r Of f M o de m Po wer off your Sprint Mobile Br oadband Card. See “P owering the card off/ on” on page 40. S of t w ar e U p da te s R [...]

56 Section 3B: Menu Options S y s t e m T r a y M e n u When you right -click the system tra y icon ( ), a shortcut menu is display ed: The following table describes the menu options: M e nu I t em D e sc r i p t io n O p en / C lo s e S p ri n t P CS C o n n e ct i o n M a na g e r Minimize Sprin t PCS Connection Manager ( C l o s e ), or restor e[...]

Section 3C: Changing the Settings of Sprint PCS Connection Manager 57 S e c t i o n 3 C C h a n g i n g t h e S e t t i n g s o f S p r i n t P C S C o n n e c t i o n M a n a g e r I n T h i s Se ct i o n l S e tt i n g s Wi nd o w l G e ne r al S e t ti n g s l S p ri n t PC S V i s i o n S e t t in g s l O p ti m i z a t i o n S e t t in g s Thi[...]

58 Section 3C: Changing the Settings of Sprint PCS Connection Manager S e t t i n g s W i n d o w Fr om the Settings window , you can specify the settings for Sprin t PCS Connection Manager. 1 . In Sprint PCS C onnection Manager, click M e nu . 2 . Select S et t i n g s . 3 . Fr om the drop-down list, select one of the following categories of setti[...]

Section 3C: Changing the Settings of Sprint PCS Connect ion Manager 59 G e n e r a l S e t t i n g s From the Gener al option of the Settings window , you can specify settin gs that affect the general beha vior of Sprint PCS C onnection Manager.[...]

60 Section 3C: Changing the Settings of Sprint PCS Connection Manager The following table describes the options: M e nu I t em D e sc r i p ti o n P la y so u n d e f fe c t s Play a clicking sound whe never an action is made in Sprint PCS C onnection Manager. A lw a y s o n t o p K eep Sprint PCS C onnection Manager visible on your scr een regar d[...]

Section 3C: Changing the Settings of Sprint PCS Connect ion Manager 61 S p r i n t P C S V i s i o n S e t t i n g s From the Sprin t PCS V ision option of the Settings window , you can change the behavior of y our Sprint P ower Vision/Sprin t PCS V ision connection.[...]

62 Section 3C: Changing the Settings of Sprint PCS Connection Manager The following table describes the options: M e nu I t em D e sc r i p ti o n A lw a y s s h ow W e lc o me S c r ee n s Display a welcome scr een upon a successful connection to the Sprint P ower Vi sion/Sprint PCS V ision network. G O a u to m a t i c a ll y w h en r e a d y Aut[...]

Section 3C: Changing the Settings of Sprint PCS Connect ion Manager 63 R o a m G u a r d Display a w arning message when you are about to establish a data c onnection while roaming . F or more informa tion, see “R oam Guard” on page 44. Av ailable only if R oam Mode is set to Automa tic (page 62). No te : If y o u pr oc ee d wi th t he d a ta c[...]

64 Section 3C: Changing the Settings of Sprint PCS Connection Manager O p t i m i z a t i o n S e t t i n g s The Sprint Mobile Br oadband Card supports bandwidth optimiza tion – a combina tion of data compr ession, T CP /IP optimiz ation and caching. When the rela ted software is installed, the Sprint Mobile Broadband C ard uses bandwidth optimi[...]

Section 3C: Changing the Settings of Sprint PCS Connect ion Manager 65 T o a d j u st t h e l e v e l o f o p t i mi z a t i o n : © Use the slider (under I m a g e C o mp r e s s io n ). n F or increased system speed, mo ve the slider tow ards F a st e s t . This ma y result in lower -quality gr aphics. n F or highest-quality gr aphics, mo ve the[...]

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Section 3D: Tools 67 S e c t i o n 3 D T o o l s I n T h i s Se ct i o n l V i e w i ng t h e C o nn e c t io n H i st o r y l V i e w i ng A l e rt s l R u n n i ng D i a gn o s t i cs l U p da ti n g th e S o ft w ar e l A b ou t S p r in t PC S C o nn e c t io n M a na g e r This chapter describes v arious featur es you can use, to view informat[...]

68 Section 3D: Tools V i e w i n g t h e C o n n e ct i o n H i s t o r y C onnec tion History displa ys a recor d of connections established using y our Sprint Mobile Br oadband Card. Y ou can sor t rec ords by connection name to easily distinguish between personal and business usage. Fr om this window you can also access the Settings wind ow (pag[...]

Section 3D: Tools 69 T o d e l e t e a l l e n t r i e s : © Click the C l e ar button. T o d e l e t e o n e o r m o r e en t r y : 1 . Select the entries. (Click a single en try , or use Ctrl-click or Shift-click to select multiple entries.) 2 . Select E d it > De l e t e . V i e w i n g A l e rt s The Alert Log displays a r ecord of all al e[...]

70 Section 3D: Tools T o c o p y o n e or m o r e e n t r y : 1 . Select the entries. (Click a single en try , or use Ctrl-click or Shift-click to select multiple entries; to select all en tries, use E d i t > S e le c t Al l .) 2 . Select E di t > C o p y . 3 . P aste the entries (for e xample, into a text file or email). T o d e l e t e a l[...]

Section 3D: Tools 71 The tests automatical ly star t when the window opens. Fr om the Device Info & Diagnostics window , you can view sy stem information (page 72) and sa ve the system informa tion to an R TF file. Fr om the Device Info & Diagnostics window , you can also u pdate para meters in your Sprin t Mobile Broadband Car d: © Click [...]

72 Section 3D: Tools D i s p l a y i n g S y st e m I n f o r m a t i o n The S ystem Information window displ ays: v S y st e m P a r a m e te r s : Information about y our computer har dware and softw are. v I n st a l l e d F i l e s : Files r elated to Sprint PCS C onnection Manager. v D e v ic e I n fo & D ia gn o s ti c s : Information ab[...]

Section 3D: Tools 73 A b o u t S p r i n t P C S C o n n e ct i o n M a n a g e r The About Sprint PCS Connection Manager window displa ys information about the Sprint PCS C onnection Manager softwar e. T o d i s p l a y th i s w i n d o w : © In Sprint PCS C onnection Manager, click M e nu and then selec t A b o ut S p r in t PC S C o n n e ct i [...]

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Section 3E: Frequently Asked Questions 75 S e c t i o n 3 E F r e q u e n t l y A s k e d Q u e s t i o n s I n T h i s Se ct i o n l W h a t i s S p ri n t P CS C o n n e ct i o n M a n a g er ? l I f t h e c o n ne c t io n i s “ al w a y s on , ” a m I a l w a y s b e in g b il l e d ? l H o w f a s t i s t h e c on n e ct i o n wi t h S pr [...]

76 Section 3E: Frequently Asked Questions W h a t i s S p r i n t P C S C o n n e c t i o n M a n a g e r ? Sprint PCS C onnection Manager is softwar e that lets y ou connect to the Sprint P ower Vision/Sprin t PCS V ision network. Sprint PCS C onnection Manager takes adv antage of the increased da ta speeds offered by the Nationwide Sprint P CS Ne[...]

Section 3E: Frequently Asked Questions 77 O n c e I c o n n e c t t o t h e N a t i o n w i d e S p r i n t P C S N e t w o r k , h o w d o I a c c e s s m y c o r p o r a t e n e t w o r k t h r o u g h a V P N ? Once you complete a wireless c onnection, you may need to lau nch an extranet client pr ovided by your c ompany and supply the appr opri[...]

78[...]

Section 3F: Troubleshooting Tips 79 S e c t i o n 3 F T r o u b l e s h o o t i n g T i p s I n T h i s Se ct i o n l P r o b le m s , C a u s es , a n d S ol u t i o ns l G O B u t t o n I s U na v a i l ab l e l S e ar c h i n g f o r Se r v ic e l C a n n ot C on n e ct t o th e S p r in t P o w e r V i s io n / S p r in t P CS V i si o n N et w[...]

80 Section 3F: Troubleshooting Tips P r o b l e m s , C a u s e s , a n d S o l u t i o n s When properly installed, the Sprin t Mobile Broadband Car d is a highly reliable product. Most problems ar e caused by one of these issues: v Network c over age is not av ailable (because of y our “Network Mode” settings [page 61], or because you ar e ou[...]

Section 3F: Troubleshooting Tips 81 G O B u t t o n I s U n a v a i l a b l e Ensure the Sprin t Mobile Broadband Ca rd is properly inserted, not locked (page 48), and not power ed off (page 38). If Sprint PCS C onnection Manager displays “Sear ching for service” for a long period of time (for e xample, sever al minutes), see “Sear ching for [...]

82 Section 3F: Troubleshooting Tips C a n n o t C o n n e c t t o t h e S p r i n t P o w e r V i s i o n / S p r i n t P C S V i s i o n N e t w o r k If you'r e having problems c onnecting , or there's no Sprint P ower V ision (1x -EVDO ) co ver age in your ar ea: set Ne tw o r k Mo d e (from the Sprin t PCS Vision option of the Setting[...]

Section 3F: Troubleshooting Tips 83 activa tion of data services until y ou upgrade y our system’ s security . (See “High Encryption R equirements” on page 9.) S p r i n t P C S C o n n e c t i o n M a n a g e r S t o p p e d W o r k i n g A f t e r U p g r a d i n g W i n d o w s If you upgr ade to a different v ersion of W indows, Sprint PC[...]

84[...]

T echnical Specifications and R egulatory Informa tion Section 4[...]

86[...]

Section 4A: Technical Specifications 87 S e c t i o n 4 A T e c h n i c a l S p e c i f i c a t i o n s I n T h i s Se ct i o n l L E D O p e r a t i o n l R a d io F r e q u e nc y a n d E l e ct r i c al S p e ci f i c a t io n s l S of tw ar e S p e ci f i c a t io n s l E n v i r on m e n t a l S p e c if i c a t i o ns l M e ch a n i c al S p [...]

88 Section 4A: Technical Specifications L E D O p e r a t i o n The AirCard® 595 PC C ard has two LED light bars near the antenna end of the card. Both LED light bars oper ate as follow s: L ED B e h a v i or I n di c a t e s Of f The car d has no power . The card may not be completely inserted into the c omputer , or the computer ma y be in suspe[...]

Section 4A: Technical Specifications 89 R a d i o F r e q u e n c y a n d E l e c t r i c a l S p e c i f i c a t i o n s A p pr o v a l s Complian t with: IS-2000 R elease 1.0 (CDMA (1X), IS-707-A Data, IS-8 56 (CDM A 1xEV-DO), IS-866, IS-878, IS-890, CDMA Dev elopers Group FC C (ID: N7NA C595) Industry Canada (ID: 2417C-AC595) V o l t a g e +3.3 [...]

90 Section 4A: Technical Specifications S o f t w a r e S p e c i f i c a t i o n s C D MA s p ec i f i c a ti o n IS - 2000 R elease 0 D a t a s e rv i c e IS - 707A S M S ( I S -6 3 7 ) Not supported F A X Not supported I O T A Supp or ted O T AS P ( IS - 6 8 3 A, I S -6 8 3 B , I S- 6 8 3 C ) Supported O T AP A Supported P R L ( p r e fe r r e d[...]

Section 4A: Technical Specifications 91 E n v i r o n m e n t a l S p e c i f i c a t i o n s M e c h a n i c a l S p e c i f i c a t i o n s O p er a t in g t e mp e r at u r e -30 to +60°C ( ambient, outside PCMCIA enclosure) S t or a g e t e mp e r at u r e -30 to +65°C H u mi d i t y 95%, non- condensing V i b r a t i o n 15 g peak 10 to 2000[...]

92[...]

Section 4B: Regulatory Information 93 S e c t i o n 4 B R e g u l a t o r y I n f o r m a t i o n I n T h i s Se ct i o n l R e g u l a t or y N ot i c e s l P a te n t s l T r a de m a r k s l C o p y r i gh t l L i mi t a t i o n o f Li a b i l it y l A d di t i o na l I n fo r m a t i on a n d U p d a t e s This section contains im por tant r eg[...]

94 Section 4B: Regulatory Information R e g u l a t o r y N o t i c e s The design of the AirCar d 595 complies with U .S. F eder al Communica tions C ommission (FCC) and Industry Canada (IC) guidelines respecting safety le vels of ra dio frequency (RF) exposure for por table devices , which in turn are c onsistent with the following safety standar[...]

Section 4B: Regulatory Information 95 interference to r adio communica tion. However , ther e is no guaran tee that interference will not occur in a particular installation. If this equipment does cause harm ful interference to radi o or tele vision rec eption, which can be determined by turning the equipmen t off and on, the user is encour aged to[...]

96 Section 4B: Regulatory Information If you ha ve pur chased this product under a United States Gov ernment c ontract, it shall be subject to restrictions as set forth in subparagr aph (c)(1)(ii) of Defense F ederal Acquisitions Regula tions (DF ARs ) Section 252.227-7013 for Department of Defense con tracts, and as set for th in F ederal Acquisit[...]

Section 4B: Regulatory Information 97 P a t e n t s[...]

98 Section 4B: Regulatory Information T r a d e m a r k s Sprint, the “ Going F or w ard” logo , and other trademark s are tr ademarks of Sprint Ne xtel. AirCar d ® and “Heart of the W ireless Machine” ® ar e registe red tr ademarks of S ierra Wir eless. Sierr a Wireless , the Sierra W ireless logo , and the r ed wa ve design are tr adema[...]

Section 4B: Regulatory Information 99 L i m i t a t i o n o f L i a b i l i t y The information in this manual is subjec t to change without notice and do es not repr esent a commitme nt on the part of Sierra Wir eless. SIER RA WIRELESS AN D IT S AFFILIA TES SPECI FICALL Y DISC LAIM LIABILITY FOR ANY AND ALL DI RECT , IN DI RECT , SPECIAL, GEN ERAL[...]

100[...]

Safety Informa tion and T erms & C onditions Section 5[...]

102[...]

Section 5A: Safety and Notices 103 S e c t i o n 5 A S a f e t y a n d N o t i c e s I n T h i s Se ct i o n l I m po r ta n t N o ti c e l S a fe t y a nd H a z a r ds l C a r e an d M a i nt e n a n c e This section describes important guidelines regarding y our Sprint Mobile Broadband C ard.[...]

104 Section 5A: Safety and Notices I m p o rt a n t N o t i c e Because of the natur e of wireless communications , transm ission and reception of data can never be guaran teed. Da ta ma y be dela yed, corrupted (i.e., hav e err ors) or be totally lost . Although significan t dela ys or losses of data are r are when wir eless devices such as the Sp[...]

Section 5B: Terms and Conditions 105 S e c t i o n 5 B T e r m s a n d C o n d i t i o n s I n T h i s Se ct i o n l T e rm s a n d C on di t i o ns o f S e r vi c e s This section contains the terms and conditions of service for your Sprin t Mobile Broadband C ard.[...]

106 Section 5B: Terms and Conditions T e r m s a n d C o n d i t i o n s o f S e r v i c e s Effectiv e September 1, 2005 Thanks for cho osing Sprint . These terms and co nditions are part of your agreemen t with Sprint for PCS ( C DM A) Services. Separate terms apply for an y iDEN products or services. Please note these terms may not be the most c[...]

Section 5B: Terms and Conditions 107 receiv e Services. W e may charge a nonr efundable activa tion fee, deposit, prepa yment or other fee to establish or maintain Services. T e rm C om m i t m en t s . Unless we specifically tell y ou other wise, our service plans requir e that you main tain service for a minimum term (“T erm Service Plan”), u[...]

108 Section 5B: Terms and Conditions W i r e le s s D e v ic e s , N u m be rs & Em a i l A d d r e s se s . W e did not manufacture y our wireless de vice and we are not r esponsible for any defects or for the acts or omissions of the manufacturer . The only wa rran ties on y our de vice ar e any limited warr anties e xtended by the manufactur[...]

Section 5B: Terms and Conditions 109 C h ar g es . Car efully review the terms of y our Services. Y ou will be assessed charges based on the terms of you r Ser vices including, without limitation, monthly recurring char ges and charges based on actual usage (e.g., charges for long distance, roaming, call for w arding , dire c tory assistance, etc.)[...]

110 Section 5B: Terms and Conditions we collect and k eep to pay for the c osts of complying with go vernment progr ams such as number pooling and portability , and Enhanced 911 service; these charges are not the tax es nor gov ernment imposed assessments. I n v oi c i n g & P a ym e n t . In voicing cy cles and dates ma y change from time to t[...]

Section 5B: Terms and Conditions 111 intere st, if any , on the deposit is subject to change. W e may mix deposits with our other funds. If y our account is termina ted for any reason, we m ay without notice apply your d eposit to any outstanding charges. W e may send any r emaining deposit amounts to y our last known address within 75 da ys after [...]

112 Section 5B: Terms and Conditions M e ss a g i n g. Y ou may incur charges in accessing , sending or receiving messages on your de vice. W e may impose limits on the number of v oicemail, text, email or other messages that can be retained through y our account. Indicators of messages on your device, including mailbox ic ons, ma y not alwa ys pro[...]

Section 5B: Terms and Conditions 113 that any such damages will not ex ceed the pro-ra ted mon thly recurring charge for your Services during the affected period. N O C O N SE Q UE N T I A L OR O T HE R D AM A G E S . UN DER NO CI RCUM ST ANC ES ARE WE LIABLE FOR ANY INC IDENT AL, C ONSEQU ENTIAL, PUNITIVE OR SPECIAL D AMAGES OF ANY NA TUR E WHA TS[...]

114 Section 5B: Terms and Conditions rules will apply . W e agree to pa y our respective arbitr ation c osts, e xcept as otherwise required by rules of JAM S or NAF , as applicable, but the arbitrator can apportion these costs as appr opriate. The arbitra tor's decision and awar d is final and binding , and judgmen t on the award ma y be enter[...]

Glossary and Index Section 6[...]

116 116[...]

Glossary 117 G l o s s a r y 1 X One T imes Radio T ransmission T echnolog y (the “ one times” r efers to the frequency spectrum). Also known as Sprin t PCS Vision. Su ppor ts Internet connections with da ta r ates up to 153 kbps. A c tual speed depe nds on the network conditions . Compare to 1xEV-DO. 1 x E V - D O A high-speed standard for cel[...]

118 Glossary d o r m a n t The network switches the da ta connection into dormant mode if ther e is no tr affic on the connection for some time. When y ou resume data tr affic, the high-speed data c onnection becomes active. E S N Electronic Serial Number—The unique serial number assigned to th e modem for cellular network use. Either the ESN or [...]

Glossary 119 M H z m e g ah e rt z —One million cy cles per second P C C a r d Add-in memory and communica tions cards for portable computers. PC Card is a tra demark of the PCMCIA. P C M C I A P e r s on a l C o m p ut e r M em o r y C ar d I n te r n a t i o na l A s so c i a t i o n —The or ganization tha t standardiz es PC Cards. P C S P e [...]

120 you can use to monitor the conne c tion state (page 39). If you right - click the ic on, a shortcut menu is displayed (page 56): T I A T e le c om m u n i ca ti o n s In d u s t ry A s so c i a t i o n —A standar ds-setting trade organiz ation, whose members pro vide communications and information technology products, systems, distribution se[...]

Index 121 I n d e x N u m e r i c s 1 - 8 8 8 - 2 1 1 - 4 P C S 2 8 1 X O n l y ( N e t w o r k M o d e ) 6 2 1 X , 1 x E V - D O d e s c r i p t i o n 5 a m o u n t o f d a t a t r a n s f e r r e d 4 6 a p p l i c a t i o n t o a u t o m a t i c a l l y la un ch u p o n n e t w o r k c o n n e c t i o n 4 5 a u t o m a t i c a l l y c o n n e c t[...]

122 Index c o n n e c t i n g i c o n 3 9 c o n n e c t i o n 1 X o r 1 x E V - D O ( N e t w o r k M o d e ) 6 2 a l e r t l o g 6 9 A l w a y s - o n 5 a m o u n t o f d a t a t r a n s f e r r e d 4 6 a p p l i c a t i o n t o a u t o m a t i c a l l y l a u n c h u p o n n e t w o r k c o n n e c t i o n 4 5 a u t o m a t i c a l l y c o n n e [...]

Index 123 G O b u t t o n 4 3 G O b u t t o n i s u n a v a i l a b l e 8 1 H h a r d d r i v e s p a c e r e q u i r e d 9 h a z a r d s 1 0 4 h e a d s e t j a c k 9 1 H e l p o v e r v i e w 2 8 a l e r t l o g 6 9 c o n t a c t n u m b e r 2 8 d e v i c e i n f o a n d d i a g n o s t i c s 7 0 d i a g n o s t i c s 7 0 f r e q u e n t l y a s [...]

124 Index a l l o p t i o n s 5 3 A b o u t S p r i n t PC S C o n n e c t i o n M a n a g e r 7 3 A l e r t L o g 6 9 C o n n e c t i o n H i s t o r y 6 8 D e v i c e I n f o & D i a g n o s t i c s 7 0 E x i t 4 6 L i n k s 5 0 M e n u b u t t o n 3 5 S e t t i n g s 5 8 S o f t w a r e U p d a t e s 7 2 s y s t e m t r a y m e n u 5 6 M e n[...]

Index 125 p r o d u c t s , S p r i n t P C S 5 0 p r o f i l e - d a t a 2 6 p r o p e r t i e s o f c o n n e c t i o n , c h a n g e 6 1 P r o t o c o l C o m p r e s s i o n 6 5 p r o v i s i o n i n g 2 4 , 2 6 Q q u e s t i o n s S e e t r o u b l e s h o o t i n g R r a d i o f r e q u e n c y s p e c i f i c a t i o n s 8 9 r a d i o m o d [...]

126 Index a p p l i c a t i o n t o a u t o m a t i c a l l y l a u n c h u p o n n e t w o r k c o n n e c t i o n 4 5 a u t o m a t i c a l l y c o n n e c t w h e n r e a d y 6 2 c a n n o t c o n n e c t 8 2 c l o s e 4 2 c o n f i g u r e 5 8 e x p a n d S p r i n t P C S C o n n e c t i o n M a n a g e r 4 1 F A Q 7 5 f r e q u e n t l y a s [...]

Index 127 i n d i c a t o r 3 4 t e c h n i c a l s p e c i f i c a t i o n s 8 7 t e c h n i c a l s u p p o r t 2 8 t e l e p h o n e n u m b e r o f c a r d 4 7 t e m p e r a t u r e o p e r a t i n g 9 1 s t o r a g e 9 1 T e r m s a n d C o n d i t i o n s 1 0 5 t e r m s a n d d e f i n i t i o n s ( g l o s s a r y ) 1 1 7 t e s t s , d i a [...]