SMC Networks SMC7003USB manual

EZ Connect ADSL USB Modem ◆ High-speed Internet access ov er existing phone lines ◆ One RJ-11 ADSL port ◆ Deli vers USB plug-and-play installation ◆ Supports full-rate DMT connection (8 Mbps do wnstream, 1 Mbps upstream) ◆ Supports economical G.lite connection (1.5 Mbps do wnstream, 512 Kbps upstream) ◆ Graphic interface for ADSL connec[...]

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38 T esla Irvine, CA 92618 Phone: (949) 679 -8000 April 2003 Pub. # 150000039500A R01 From SMC’ s EZ Connect line of feat ure-rich SOHO solutions EZ Connect ADSL USB Modem User Guide[...]

Infor mation furnis hed by SMC Networks , Inc. (SMC) is believed to be accurate and reliab le. How ever, no responsibility is assumed by SMC for its use, nor for any infri ngements of p atents or other rights of third parties which ma y result from its use . No license is granted by implication o r otherwise under any patent or patent rights of SMC[...]

i L IMITED W ARRANTY Limited W ar ranty Statement: SMC Net works , Inc. (“SMC”) warrants its products to be free from defects in workmanship and materials , under nor mal use and ser vice, for the applicable warranty ter m. All SMC products carr y a standard 90 -day limited warranty from the date of purchase from SMC or its Authorized Reseller [...]

L IMITED W AR RANTY ii WARRANTIES EX CLUSIVE: IF AN SMC PRODUCT DOES NOT OPERA TE AS W ARRANTED ABO VE, CUSTOMER’S SOLE REMEDY SHALL BE REP AIR OR REPLA CEMENT OF THE PRODUCT IN QUESTION , AT SMC’S OPTION . THE FOREGOING W ARRANTIES AND REMEDIES ARE EX CLUSIVE AND ARE IN LIEU OF ALL OTHER W ARRANTIES OR CONDITIONS , EXPRESS OR IMPLIED , EITHER [...]

iii C OMPLIANCES FCC - Class B This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to P ar t 15 of the FCC Rules . These limits are designed to provide reasonable protection against har mf ul interference in a residential installation. T his equipment generates, uses and can radiate radio freque[...]

C OMPLIANCES iv Items (b) and (d) are indicated on the label. The Ringer Equivalence Number (REN) is used to deter mine how many devices can be connected to your telephone line. In most areas , the sum of the REN of all the devices on any one line should not exceed 5.0. If too many devices are attached, they may not ring properly . Industr y Canada[...]

EC C ONFORM ANCE D ECLARATION - C LASS B v EC Confor mance Declaration - Class B SMC contact for these products in Europe is: SMC Networks Europe, Edificio Conata II , Calle Fructuós Gelabert 6-8, 2 o , 4 a , 08970 - Sant Joan De spí, Barcelona, Spain. This infor mation technolog y equipment complies with the requirements of the Council Directiv [...]

C OMPLIANCES vi Industr y Canada - Class B This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the interference-causing equipment standard entitled “Digi tal Apparatus ,” ICES-003 of the Department of Communications . Cet appareil numérique respecte les limites de br uits rad[...]

S AFETY C OMPLIANCE vii 11. Wird das Gerät über einen längeren Zeitraum nicht benutzt, sollten Sie es v om Stromnetz trennen. Somit wird im F alle einer Überspannung eine Besc hädigung vermieden. 12. Durch die Lüftungsöffnungen dürfen niemals Gegenstände oder Flüssigkeiten in das Gerät gelang en. Dies könnte einen Brand bzw . elektrisc [...]

C OMPLIANCES viii[...]

ix T ABLE OF C ONTENTS 1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Key Feature s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3 2 Hardware Installation . . . . . . . . . . . . . . . . . . . . . . . . . 2-1 Package Contents . . . . . . . . . . . . . . . . .[...]

T ABLE OF C ONTENTS x 6 Upgrading the Modem Software . . . . . . . . . . . . . . . . . 6-1 A Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1 You Cannot Connect to the Network . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1 You Cannot Connect to the Internet . . . . . . . . . . . . . . . . . . . . . . . . . [...]

1-1 C HAPTER 1 I NTRODUCTION The EZ Connect ADSL USB Modem (SMC7003USB V .2) provides high-speed Internet access ov er existing phone lines by making use of previously unused frequency bandwidth above the v oice band. By placing ADSL (Asymmetric Digital Subscriber Line) signals above the frequency of the v oice signal, ADSL se r vice can coexist on[...]

I NTR ODUCTION 1-2 This plug-in ADSL modem provides an alwa ys-on digital connection that eliminates dial-up delays , and transparent reconnection when initiating any network reques t. Full suppor t for the A TM protocol also provides access to a wide range of advanced transp or t features , including support for real-time video, and other multimed[...]

K EY F EATURES 1-3 Key Features • High-speed Internet access over existing phone lines • Full-rate DMT connection (8 Mbps downstream, 1 Mbps upstream) and economical G.lite connection (1.5 Mbps downstream, 512 K bps upstream) • Multiprotocol encapsulation of all network protocols, including TCP/IP, Novell’s IPX, and Windows NetBEUI for comp[...]

I NTR ODUCTION 1-4[...]

2-1 C HAPTER 2 H ARDWARE I NSTALLATION Before installing the SMC ADSL USB M odem verify that you ha ve all the items listed under “P ackag e Contents .” If any of the items are missing or damaged, contact your local SMC distributor . Also be sure you hav e all the necessar y cabling before installing the modem. Package Contents After unpacking [...]

H ARDWARE I NSTALLA TION 2-2 Hardware Description Setting up the EZ Connect ADSL USB Modem involv es connecting the device’ s cables and installing the driv er software. Note that Windows 98, 98SE, 2000, XP , or Macintosh 9.x should already be installed on the computer before installing the driv er software. The following figure shows the compone[...]

H ARDWARE D ESCRIPTION 2-3 LED Indicators The EZ Connect ADSL USB Modem has two LEDs on the top panel, one is marked “Data” and the other “Power.” The operational status of the modem is indicated by the LED conditions listed below . Power Requirements USB devices can be either self-powered or bus-pow ere d. A device which has no pow er conn[...]

H ARDWARE I NSTALLA TION 2-4 System Requirements The EZ Connect ADSL USB Modem requires the following PC features to operate: • A host PC that supports the Univers al Serial Bus • 32 MB of RAM and 10 MB of hard disk space • Windows 98, 98SE, 2000, XP, or Macintosh 9.x • Standard telephone cable with RJ-11 plugs Note: To share Internet acces[...]

C ONNECTING THE S YSTEM 2-5 Connecting the System Phone Line Configuration The EZ Connect ADSL USB Modem supports dual-mode operation for both full-rate G .dmt and economical G .lite. Y our ser vice provider will attach the outside ADSL line to a data/phone splitter . Y ou can then connect your phones and computer directly to the splitter as sho wn[...]

H ARDWARE I NSTALLA TION 2-6[...]

3-1 C HAPTER 3 D RIVER I NSTALLATION The CD supplied with the package contains the software drivers a vailable for the EZ Connect ADSL USB Modem. Note: DO NOT plug th e device to your comput er directly before d river installation. Follow the instructions to install the driver and connect the modem properly. This modem is fully software upg radeabl[...]

D RIVER I NSTALLATION 3-2 Windows 98/98SE/2000/XP Y ou may find that the instructions here do not exactly match your v ersion of Windows . T his is because these ste ps and screenshots were created from Windows 2000. The installation of Windows 98, 98SE and XP are similar , but not identical, to Windows 2000. F ollow the instr uctions below to begi[...]

W INDOWS 98/98SE/2000/XP 3-3 3. The W elcome screen will open. Click Next to continue. 4. After viewing the license ag reement, c lick Accept.[...]

D RIVER I NSTALLATION 3-4 5. During installation, the system will display a screen to ask you to plug in the mode m. Plug in the de vice now. Note: Connect the SMC7003USB V.2 to the computer using the supplied USB cable. Insert the rectangular end (Type-A) of the USB cable into the USB port of your PC. Insert the square end (Type-B) of the cable in[...]

W INDOWS 98/98SE/2000/XP 3-5 7. After your computer restarts , the “Finished” screen will appear to indicate successful completion of the installation process . Click Finish. Note: Regardless of the driver type installed, the installation procedure will automatically configure the TCP/IP settings to acquire IP addressing information from the se[...]

D RIVER I NSTALLATION 3-6 Macintosh 9.x 1. Start up your PC with the modem connected. 2. Insert the CD-ROM that comes with the EZ Connect ADSL USB Modem into your CD driv e. 3. Select the language version you w ant to install, and double-click to open the chosen folder . 4. Double-click Installer to start driver installation.[...]

M ACINTOSH 9. X 3-7 5. The W elcome screen w ill appear as shown on below; click Continue . 6. Select the location to install the software, and click Select.[...]

D RIVER I NSTALLATION 3-8 7. Click Start to continue . 8. Click Quit to finish driver installation.[...]

M ACINTOSH 9. X 3-9 Uninstallation in Macintosh 9.x 1. If you w ant to uninstall the driv er and SMC7003USB control panel, insert the CD-ROM that comes with the modem into your CD drive . Then re peat step 3 to step 6 in the previous section. 2. Choose Customized R emoval and click Start to continue. 3. Select All and click OK.[...]

D RIVER I NSTALLATION 3-10 4. Click Quit to close the windo w .[...]

4-1 C HAPTER 4 TCP/IP N ETWORKING O PTIONS Microsoft Windows 98/98SE TCP/IP settings are automatically set up during the software installation process . The following procedure may be used to change TCP/IP settings , if necessar y . 1. From your PC desktop , double-click the My Computer icon. 2. From the My Computer windo w , double-click the Dial-[...]

TCP/IP N ETWORKING O PTIONS 4-2 4. From the Ser ver T ypes tab of the SMC Dial-Up PPP Connection window , select the TCP/IP checkbo x and click TCP/IP Settings .[...]

M ICR OSOFT W INDOWS 98/98SE 4-3 5. The TC P/IP Settings wind ow will appear for you to modify the IP address, Name Server addresses and/or default g ateway . Note: Please fill in the information provided by your Internet Service Provider on the above screen. 6. Click OK. 7. The SMC Dial-Up PPP Connection window will reappear. Clic k OK to close t [...]

TCP/IP N ETWORKING O PTIONS 4-4 Microsoft Windows 2000 TCP/IP settings are automatically se t up during the software installation process . The following procedure may be used to change TCP/IP settings , if necessar y . 1. From y our PC desktop , click Start/Settings/Network and Dial-Up Connections . 2. From the Netw ork and Dial-Up Connections win[...]

M ICR OSOFT W INDOWS 98/98SE 4-5 3. From the Netw orking tab of the SMC Dial-Up PPP Connection Properties window , select Internet Protocol (TCP/IP) and click Properties.[...]

TCP/IP N ETWORKING O PTIONS 4-6 4. The Inter net Protocol (TCP/IP) Properties window will appear for you to modi fy the IP address and DNS Ser ve r addresses . Note: Please fill in the information provided by your Internet Service Provider on the above screen. 5. Click OK. 6. The SMC Dial-Up PPP Connection Proper ties window will reappear . Click O[...]

M ICR OSOFT W INDOWS XP 4-7 Microsoft Windows XP TCP/IP settings are automatically set up during the software installation process . The following procedure may be used to change TCP/IP settings , if necessar y . 1. Click Start/Control Panel. 2. Click Netw ork and Internet Connections. 3. The Network Connections window will open as shown abov e. Do[...]

TCP/IP N ETWORKING O PTIONS 4-8 4. Double-click Internet Protocol (TCP/IP). 5. Fill in the information provided by your Internet Service Provider. Use the spaces on the next page to record the TCP/IP settings .[...]

M ICR OSOFT W INDOWS XP 4-9 6. Select “Obtain an IP address automatically” and “Obtain DNS ser ver address automatically . ” Click OK or Close to close each window . Obtain IP Settings from Your Modem Now that you ha ve configured your computer to connect to your modem, it needs to obtain new netw ork settings . By releasing old DHCP IP set[...]

TCP/IP N ETWORKING O PTIONS 4-10 2. In the Command Prompt windo w , type “IPCONFIG /RELEASE” and press the ENTER key . 3. T ype “IPCONFIG /RENEW” and press the ENTER key . V erify that your IP Address is now 192.100.100.xxx (where x is 1 - 14, 16 - 254), your Subnet Mask is 255.255.255.0 and your Def ault Gatewa y is 192.100.100.15 . T hese[...]

M ACINTOSH C ONFIGURATION 4-11 Macintosh Configuration The following instr uctions will help you to get your network configuration infor mation. Note: Your local ISP will configure your network to the following settings. If there is any problem with these functions, please contact your local ISP for help. ADSL Setup 1. Pull down the Apple Menu. 2. [...]

TCP/IP N ETWORKING O PTIONS 4-12 3. Mov e the cursor onto the SMC ADSL USB Modem window , and press the “Ctrl” - “1” k eys on your keyboard. 4. The Configuration, ATM, and DSL Adv anced infor mation fields will appear as shown belo w . 5. Click the button in the top left corner to clos e this ADSL Setup window .[...]

M ACINTOSH C ONFIGURATION 4-13 TCP/IP 1. Pull down the Apple Men u. Select Control P anels/TCP/IP to view your TCP/IP information. 2. On the TCP/IP window , make sure “PPP” is selected in the Connect via: field, and “Using PPP Ser ver” is already selected in the Configure field. 3. Click the button in the top left corner to close the TCP/IP[...]

TCP/IP N ETWORKING O PTIONS 4-14[...]

5-1 C HAPTER 5 C OMMUNICATION S ETTINGS Dial-Up PPP Connection Once the SMC ADSL USB Modem and software hav e been installed, the SMC Dial-Up PPP Connection icon will appear on your desktop . To connect to Internet, double-click the short-cut icon. Fill in the User name and Password (which should provided by your Internet Service Provider). Click D[...]

C OMMUNICATION S ETTINGS 5-2 Connection Information The EZ Connect ADSL USB Modem control panel prog ram provides a quick and easy wa y to configure and chec k the perfor mance of the modem and ADSL connection. When open, the monitor window is updated every two seconds . 1. On the desktop , click Start/Settings/Control P anel. 2. From the Control P[...]

C ONNECTION I NFOR MATION 5-3 Physical Link The Physical Link scr een allows you to review the current state of the EZ Connect ADSL USB Modem and connection. When th e green indicator is on in the Link Status field, it indicates that a connection has been made. This indicator blinks while a connection is being established. The Transmitting and Rece[...]

C OMMUNICATION S ETTINGS 5-4 System Information The System Infor m ation screen displays the release number of the EZ Connect ADSL USB Modem driv er, the firmware release number, and the control panel version that you are currently using .[...]

C ONNECTION I NFOR MATION 5-5 Configuration The Configurati on screen displays the modulation settings applicable to your dri ver . If you need to configure further settings , launch the Comm unication Settings window b y clicking Start/Prog rams/SMC DSL Modem/ Configure .[...]

C OMMUNICATION S ETTINGS 5-6 The Communication Settings wind ow allo ws you to selec t the Encapsulation type of PPP oATM or PPP oE connection, and the modulation settings . • Encapsulation (Default: RFC 2364 PPPoATM LLC Encapsulation) • Modulation (Default: Multimode)[...]

6-1 C HAPTER 6 U PGRADING THE M ODEM S OFTWARE Updating to a new v ersion of the software requires remov al of the cur rently installed version. F ollow the instr uctions below to uninstall the cur rent driv er version, then go to “Driv er Installation” on page 3-1 to install the updated driv er. Note: DO NOT unplug the USB cable from your comp[...]

U PGRADING THE M ODEM S OFTWARE 6-2 2. The Infor m ation window will be displayed reminding y ou not to unplug the USB cable until the uninstall process has been completed. Click OK to contin ue. 3. A message wi ll display in dicating that you ca n unplug the device . Remove the modem connection now. Then click OK.[...]

U PGRADING THE M ODEM S OFTWAR E 6-3 4. The Setup Complete window indicates successful completion of the uninstall process . Click Finish to reboot your computer . 5. After you r computer restar ts , g o to “Dri ver Installation” on pa g e 3-1 for infor mation on driv er installations .[...]

U PGRADING THE M ODEM S OFTWARE 6-4[...]

A-1 A PPENDI X A T ROUBLESHOOTING Check the follo wing troubleshooting points before contacting SMC T echnical Suppor t. You Cannot Connect to the Network • Check the phone and USB cables for wear or loose wires and replace any defective cables if necessary. Make sure the cable is securely attached to the modem’s RJ-11 port and that the modem i[...]

T R OUBLESHOOTING A-2[...]

B-1 A PPENDIX B S PECIFICATIONS ADSL Specifications Standards Confor mance Basic ADSL: ANSI T1.413 Issue II (full rate ADSL), I TU G .992.1 (G .dmt), ITU G .992.2 (G .lite), G .994.1 (G .handshake) T ranspor t Protocols: RFC 1557 (IP/A TM), RFC 2364 (PPP/ATM) AT M A t tr i bu te s : ATM Transmission Convergence, ATM Framing (with traffic shaping), [...]

S PECIFICATIONS B-2 Media Connection USB cable connection to PC -90-ohm shielded USB cable , max length 5 m (16 ft) RJ-11 phone wire connection to ADSL provider PC Requirements Host Interface: USB Specification 1.1 or up System Re quirements: A PC and Windows 98, 98SE, 2000, XP, or Mac OS 9.x Physical Characteristics Por ts Upstream: 1 USB Type-B U[...]

S PECIFICATIONS B-3 Te m p e r a t u r e Operating 0 to 40 °C (32 to 104 °F) Storage -40 to 70 °C (-40 to 160 °F) Humidity 5% to 95% (non-condensing) Compliances CE Mark Emissions FCC Class B V CCI Class B Industr y Canada Class B EN55022 (CISPR 22) Class B C-Tick - AS/NZS 3548 (1995) Class B Immunity IEC 1000-4-2/3/4/6 Safety UL 60950 EN60950 [...]

S PECIFICATIONS B-4[...]

Glossary-1 G LOSSARY Asymmetric Digital Subscriber Line (ADSL) One of four DSL techno logies. ADSL is designed to deliv er more bandwidth do wnstream (from the central office to the customer site) than upstream. Downstre am rates rang e from 1.5 to 9 Mbps, whereas upstream bandwidth ranges from 16 to 640 Kbps. ADSL transmissions w ork at distances [...]

G LOSSAR Y Glossary-2 Dynamic Host Configuration Protocol (DHCP) Issues IP addresses automatically within a specified range to de vices such as PCs when they are first powered on. The device retains the use of the IP address for a specific license period that the system administrator can define. DHCP is available as part of the many operating syste[...]

G LOSSAR Y Glossary-3 IEEE 802.3u Defines CSMA/CD access method and ph ysical layer specifications for 100B ASE-TX Fast Ethernet. Internet Service Provider (ISP) A company that pro vides access to the Internet. This may be your local telephone company , or a dedicated Internet ser vice company . Local Area Network (LAN) A group of interconnected co[...]

G LOSSAR Y Glossary-4 RJ-45 Connector A connector for twisted-pair wiring . Splitter A hardware device used in G .dmt to split the data and voice traffic before passing it on to the netw ork and phone system. Transmission Control Protocol/Internet Protocol (TCP/IP) Protocol suite that includes TCP as the primar y transport protocol, and IP as the n[...]

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38 T esla Irvine, CA 92618 Phone: (949) 679-8 000 FOR TECHNICAL SUPPOR T , CALL: From U.S.A. and Canada (2 4 hours a day , 7 days a week) (800) SMC-4-Y OU; (949) 679-8000; F ax: (949) 679-1481 From Europe (8:00 AM - 5:30 PM UK T ime) 44 (0) 118 974 8700; Fax: 44 (0) 118 97 4 8701 INTERNET E-mail addresses: techsupport@smc.com european.techsupp ort@[...]