Sprint Nextel MAX-206M2 manual

XOHM Modem User Guide MAX-206M2 by ZyXEL © 2008 Sprint. XOHM and the XOHM logo are trademarks of Sprint. ZyXEL is a regist ered trademark of Z yXEL Communicatio ns Co. 7/25/08[...]

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Table of Contents Welcome to XOHM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i Section 1: Get Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 1A. Your XOHM Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 What?[...]

Section 2: Your XOHM Modem Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 2A. Modem Configuration Interface Overview . . . . . . . . . . . . . . . . . . . . . . 28 Access the Modem Configuration Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Menu Options . . . . . . . . . . . . . . . . . . . . . . [...]

Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Environmental Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Mechanical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

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Welcome to XOHM i Welcome to XOHM XOHM is a wirele ss Internet servi ce that lets you get onl ine at broadband spee d. The XOHM WiMAX network connects you to the people you need, the entertai nment you love and the information you can’t live without. You’ll connect to the Internet using your choice of compu ter without long-term contrac ts or c[...]

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Section 1 Get Started[...]

2 Your XOHM Modem Section 1A Your XOHM Modem This section outli nes the basic layo ut of your modem and connec tions. What’s in the Box 䢇 XOHM Modem MAX-206M2 by ZyXEL 䢇 Power adapter 䢇 Ethernet cable 䢇 XOHM Modem Setup Assistant CD 䢇 Get Started Guide 䢇 User Guide Before setting up your XOHM Modem, ma ke sure you have all the i tems [...]

Your XOHM Mode m 3 Your XOHM Modem Get to Know Your Device Your XOHM Modem lets you connect to the X OHM WiMAX network to provide fast and easy wireless connecti vity to the Internet in your home or office. WiMAX Overview Computer or Home Network T elephones [future service] WiMAX T owe r X OHM Modem MAX -206M2 by Z yXEL Internet[...]

4 Your XOHM Modem Device Connectors (back of device) 1. Power jack (black): Connects the power adapter to power the modem. 2. Reset button (red): R esets the unit back to factory defaults (use ONLY as a last resort). 3. Antenna connectors (gold): Connect a remote antenna (ava ilable separately) to extend a signal from a strong area (suc h as near a[...]

Your XOHM Mode m 5 Your XOHM Modem Modem LED Display (front panel) 1. WiMAX LEDs: The leftmost L ED indicates WiMAX conne ctivity. A blinking LED indicates that the un it is ranging, while a solid LED indi cates that a connection has been established and that the modem is re ady to transmit and receive. The three LEDs to the right indicate the sign[...]

6 Your XOHM Modem 4. Power LED: In dicates if the unit h as power and is operatin g correctly. A blinking LED indicates the unit is l oading the firmware and configuration, while a solid L ED indicates the unit is ready for operation. This LED will be green. Positioning Your Modem Your XOHM Modem has a conv enient, contemporary desi gn that allows [...]

Your XOHM Mode m 7 Your XOHM Modem Note Accessories: Various accessories for your device, su ch as remote antennas and battery p ac k s, w il l be a va i la b le f ro m XO H M i n th e fu t ur e . Pl ea s e vi s it www.xohm.com for details and update s.[...]

8 Insta ll Your XOHM M odem Using the XOHM Modem Setup Assistant Section 1B Install Your XOHM Modem Using the XOHM Modem Setup Assistant This section outli nes the basic steps to inst all your modem using the XOHM Modem Setup Assistant included on the XOHM Modem Setup Assistant CD that came with your modem. Install the XOHM Modem Setup Assistant 1.[...]

Install Your XOHM Modem Using the XOHM Modem Setup Assistant 9 Installation: Modem Setup Assistant 2. From the XOHM Mode m Setup Assistant Welcome screen, click Next . 3. Follow the onscree n instructions to complete the in stallation wizard. 䡲 Accept the terms of the XOHM License Agreement. ● If you do not agree with the terms, click Cancel . [...]

10 Install Your XOHM Modem Using the XOHM Modem Setup Assistant Install Your XOHM Modem 1. If it did not launch autom atically, la unch the XOHM Modem Setup Assistant by clicking Start > (All) Progra ms > XOHM > XOHM Modem Setup As sistant . The Welcome screen appears. 2. Follow the onscre en instructions to install yo ur modem. 䡲 Insert[...]

Install Your XOHM Modem Using th e XOHM Modem Setup Assistant 11 Installation: Modem Setup Assistant 3. Use the Modem Setup Assistant to check yo ur XOHM signal strength. It may take a few moments for the sign al to find your modem. 䡲 If the setup assistant dis plays any gree n circles ( , , or ), you’re in fine shape. Click Next and proceed to[...]

12 Install Your XOHM Modem Using the XOHM Modem Setup Assistant 4. Click Activate My Modem to connect to the XOHM activation site. Your Web browser will launch and you will see an Activation i n Progress screen. When the XOHM site o pens, follow the inst ructio ns to explore the XOHM service options, choose the option that’s right for you, and ac[...]

Install Your XOHM Modem Using th e XOHM Modem Setup Assistant 13 Installation: Modem Setup Assistant 6. To use Modem S etup Assistant to help you se t up a wireless network, click Yes, Help Me Set Up My Router . (Go to “Set Up a Router (optional)” on page14.) – or – If you are not setting up a wireless network, click No, I Will Not Use a[...]

14 Install Your XOHM Modem Using the XOHM Modem Setup Assistant Set Up a Router (optional) If you want to set up a wireless router, the XOHM Modem Setup Assistant will take you through a basic router setup and connecti on test. For advan ced ro uter configuration, consult your router ’s docu mentation. 1. From the Activation C omplete screen (see[...]

Install Your XOHM Modem Using th e XOHM Modem Setup Assistant 15 Installation: Modem Setup Assistant Using the XOHM Modem Setup Assistant After Installation Once your modem is acti vated, you can use th e XOHM Modem Setup Assistant program to access information about and links to online support and settings for your XOHM Modem. 䊳 Click Start >[...]

16 Install Your XOHM Modem Using the XOHM Modem Setup Assistant B Signal Strength (see “XOHM WiMA X Sign al Strength” on page20). C Quick Links: ● My Account takes you to your onli ne XOHM account page. ● XOHM Support launches the XOHM Support website. ● Settings launches your online modem settings tool, th e Modem Configuration Interf[...]

Install Your XOHM Modem Using th e XOHM Modem Setup Assistant 17 Installation: Modem Setup Assistant The XOHM Modem Setu p Assistant Connecti on Details Screen 䊳 Click Connection Details from the Current Status screen to display the XOHM Modem Setup Ass istant Conn ection Details screen. Connection Detail s – XOHM WiMAX Status 䡲 Click XOHM Wi[...]

18 Install Your XOHM Modem Using the XOHM Modem Setup Assistant 䡲 Click Network Infor mation (see below) to displ ay network and connecti on details including mo dem and WiMAX IP addresse s, LAN IP subnet, p acket error rate, base stat ion ID, frequ ency, data tran smis sion and re ception es timates, transmit power, and connection durati on. Con[...]

Install Your XOHM Modem Using th e XOHM Modem Setup Assistant 19 Installation: Modem Setup Assistant 䡲 Click About My Modem (see below) to display information about your XOHM Modem, inc luding model number, softwa re and hardware versions, memory usage, MAC Address, and the modem uptime. Connection Deta ils – About My Modem 䊳 Click Current St[...]

20 Install Your XOHM Modem Using the XOHM Modem Setup Assistant XOHM WiMAX Signal Strength Signal Strength Modem Signal Strength Indicator LEDs Modem Setup Assistant Signal Strength Icons Description of the Signal Strength Level Inactive > -90dBm No lights Your connection to the XOHM network is currently weak. This can probably be solved by plac[...]

Alternate M ethod: Install Wit hout the Modem S etup Assistant 21 Installation: Without Setup Assistant Section 1C Alternate Method: Install Without the Modem Setup Assistant If you do not wish to use the XOHM Mode m Setup Assistant to set up you r XOHM Modem, you may set it up using the configuration interface. Set Up the Modem 1. Find a place for[...]

22 Alte rnate Method: Ins tall Without the Modem Setup Assi stant 3. Plug in the modem and connect it to your computer. 䡲 Insert the round end of the power adapte r into the modem’s power po rt and plug the other end into a power source. (The P ower LED should i lluminate.) 䡲 Insert one end of the suppl ied Ethernet cable to your computer and[...]

Alternate M ethod: Install Wit hout the Modem S etup Assistant 23 Installation: Without Setup Assistant 5. Launch your Web browser. 䡲 The XOHM website will be displa yed. 䡲 Follow the onscre en instructions to choose yo ur XOHM service option and activate XOHM. When complete, submit your order. 6. Wait for activation and pro visioning to comple[...]

24 Alte rnate Method: Inst all Without the Modem Setup Assi stant Connect a Router (optional) Once you have set up your XOHM Modem and confirmed your Web connecti on, you can set up your route r as needed. 1. Consult your router’s docu mentation for setup details. 2. Disconnect the Ethernet ca ble from your computer and connect i t to the router?[...]

Telephone (VoIP) Settings 25 Telephone (VoIP) Settings Section 1D Telephone (VoIP) Settings Your XOHM Modem is able to support VoIP (Voice over Interne t Protocol) te lephony, meaning you wi ll be able to use your XOHM WiMAX connect ion to provide both voice and Internet services. Coming soon: Teleph one and voice (VoI P) servic e from XOHM wi ll b[...]

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Section 2 Your XOHM Modem Settings[...]

28 Modem Configuration Interface Overview Section 2A Modem Configuration Interface Overview This section reviews all the basic setti ngs options available through the XOHM configuration interface. Access the Modem Con figuration Interface 1. Open the computer’s Web browser , type http://192.168.100. 1 in the a ddress bar, and press Enter . The Co[...]

Modem Configuration Interface Overview 29 Modem Configuration Interface 2. Enter the User Name, enter 1234 in the Password field, and then click Lo gin . 䡲 The defaul t User Name is user . The defa ult password is 1234 . 3. You may be promp ted to enter a new passw ord. 䡲 To keep using the default password, cl ick Ignore or Clear and continue t[...]

30 Modem Configuration Interface Overview 4. The configuration i nterface Home screen appear s. 5. From the Home screen, acce ss your settings options either through the Home area icons i n the middle o f the window or through the menu bar options on the left side of the window. While it’s a good i dea to familiarize yourself with these m enus an[...]

Modem Configuration Interface Overview 31 Modem Configuration Interface Menu Options The menu bar and t he Home area icons offer the sa me options. The only dif ference is that the menu bar includes an option to return to the Home screen. The options availa ble include: 䢇 Advanced – includes tabs for Port Forwarding and Trigger Port . 䢇 Tools[...]

32 Advanced Menu Section 2B Advanced Menu This sectio n reviews all t he settings op tions available through the menu bar’s Ad vanced menu. Display the Advanced Menu 1. From the Home screen (see “Acces s the Modem Config uration Interface” on page28), click Advanced in the menu bar on the left side of the screen to expand the Advanced menu[...]

Advanced Menu 33 Advanced Menu Port Forwarding The Port Forwarding me nu lets you forward outside ports to inside devices so that users from the Internet c an use shared resources such as Web servers, remote workstations, gami ng platforms, etc. Note Port forwarding does NOT apply to normal br owsing or downloading by users behind the modem, and no[...]

34 Advanced Menu There are 11 conf igurable rules and one “De f ault Rule.” When the modem receives an unsolicited pa cket from the Internet, it will fi rst look at rules 1-11 to see if the traffic’s port matches a rule. If not, th e modem will see if a Default Server is prese nt, and if so, pass the packet to the Default Server. If no Defaul[...]

Advanced Menu 35 Advanced Menu Trigger Port The Tr igger Port allows you to configure up to 12 “trigger” ports that can open and close as necessary, i nstead of be ing always open.[...]

36 Tools Menu Section 2C Tools Menu This section revie ws all the settings op tions available th rough the menu bar’s Tools menu, includin g password setup, remote access, an d software update. Display the Tools Menu 1. From the Home screen (see “Acces s the Modem Config uration Interface” on page28), click Tool s in the menu bar on the le[...]

Tools Me nu 37 Tools Menu Password Setup The Password Setup screen lets you reset yo ur XOHM Modem password. Enter your ol d password, and t hen ente r and reenter the new password. Click Ap ply to save the new password.[...]

38 Tools Menu Software Update The Software Update tool lets you update yo ur XOHM Modem software. 1. When instructed to do so, download a so ftwar e update from t he XOHM webs ite. (If the file is compressed [z ipped] , you will need to extract it.) 2. From the Software Up date s creen, clic k Browse , select the update binary (.BIN) file, and clic[...]

Section 3 Troubleshooting[...]

40 Troubleshooting Section 3A Troubleshooting This secti on addresses c ommon problem s and soluti ons for use wi th your XOHM Modem. For more information, visi t www.xohm .com . Frequently Asked Questions System What are the minimum system requirements to be able to run the XOHM Mo dem, MAX-206 M2 by ZyXE L? The minimum system requiremen ts are: ?[...]

Troubleshooting 41 Troubleshooting Issues My XOHM Modem is not wo rking (lights are not coming on). What do I do? 䢇 Make sure the modem ’s power adapter is plugged into an active power outlet. 䢇 If you are using a power s trip or surge protector, make sure its switch is in the “ON” position. 䢇 Make sure the round end of the power adap t[...]

42 Troubleshooting My XOHM Modem is not working properly (lights are coming on but I cann ot connect). What do I do? 䢇 Your modem may no t be receiving the proper voltage. Make sure you are using the power adapter that came with your modem. The correct adapter for the MAX-206M2 pr ovides output power of 12V AC at 1 Amp. 䢇 The WiMAX Signal LED s[...]

Troubleshooting 43 Troubleshooting The lights on my XOHM Modem are on, but they are blinking. What do I do? Blinking lights indi cate that the modem is in a proces s. It may be powe ring up, searching f or a WiMAX connec tion, or co nnec ting to an attached computer. For an overview of the mod em’s LEDs, se e “Modem LED Display (front panel)”[...]

44 Troubleshooting 䡲 If the Reset option does not work, yo ur XOHM Modem could have c orrupted firmware. You may need to replace the modem. Call XOHM Care at 877-333-XOHM (9646) My XOHM Modem is broken . How do I replace it? 䢇 First, try the Reset Button . Press and hold the red Reset Button on the back of the device for 10 second s and then re[...]

Troubleshooting 45 Troubleshooting To make sure your computer is communicatin g with your router: 1. If your computer is connected via an Ethernet c ord, ensure the cord is securel y attached both to the ro uter and yo ur comput er. 2. If your computer is connecting via Wi-F i, en sure you have the co rrect Wi-Fi settings entered. You may want to t[...]

46 Troubleshooting General Can I use my XOHM Modem with more than on e computer? Will that impact the quality of the service I am receiving? With XOHM, you can connect to the Internet in more than one location, and extend your service to mult iple us ers throughout your location . You can connect up to two computers directly to the two Ethernet por[...]

Section 4 User Information and Warranty[...]

48 Important User Information Section 4A Important User Information Regulatory Notices The design of the ZyXEL MAX-206M2 Modem co mplies with U.S. Federal Communicatio ns Commissio n (FCC) guidel ines respecting safety level s of radio frequency (RF) exposure for p ortable devices, which in tu rn are cons istent with the following saf ety standards[...]

Important Use r Information 4 9 Important User Information The antennas must be installed to provide a se paratio n distance of at least 20cm from all pe rsons to satisfy FCC RF exposure compli ance. This equipment generates, uses, and c an radiate radio freque ncy energy and, if not installed and used in accordan ce with the instructions, ma y cau[...]

50 Important User Information Important Notice Because of the nature of wi reless co mmunications, transmission an d reception of data can never be g uaranteed. Data may be del aye d, corrupted (i.e., have errors) or be totally lost. Alt hough significant del ays or losses of data are rare when wireless devices such as the ZyXEL MAX-206M2 Modems ar[...]

Important Use r Information 5 1 Important User Information Technical Specifications Environmental Specifications Mechanical Specifications LED table Operating Temperature 0°C – 55°C Storage Temperature -30°C – 85°C Humidity 5% to 90% (non-condensing) Drop 75cm drop, no damage – fully operational Dimensions (W x D x H) 160mm x 118mm x 16 7[...]

52 Important User Information LAN Not Connected OFF (no light) 10 or 100Mbps (Ethernet) Solid Green Activity Stay Solid Green VoIP 1 & VoIP 2 When the phone port’s defined SIP account for outgoing calls is registered Solid Green When the voice port is o ff-hook Flashing Green (slow) When the phone port’s defined SIP account for outgoing cal[...]

Important Use r Information 5 3 Important User Information Software Specifications Transmitter Specifications Receiver Specifications WiMAX Standard IEEE 802.16e-2005 PRL (pre ferred roam ing list) support Authentic ation EAP-TLS, EAP-TTLS Mobile IP support Normal Ou tput Pow er 33dBm TX Max Power 33dBm Frequency Ra nge 2.5GHZ – 2.7 GHz Bandwidth[...]

54 Important User Information Hardware Specifications Interface Type Ethernet and VoIP Common Air Interfac e WiMAX Channel Spacing 250 KHz Supply Voltage 12 V DC Communication Ports 2 Ethernet Voice Capability 2 VoIP[...]

Manufacturer’s Warranty 55 Warranty Section 4B Manufacturer’s Warranty ZyXEL warranty With the following warranty, Zy XEL guarantees that this product will be free from any defects due to inferior materials or workmans hip, for a perio d of up to one (1) year from the date of purchase. During the wa rranty period, should the product prove defec[...]

56 Manufacturer’s Warranty 4. This warranty does not cover: 4.1 Any adaptation and/or modification for th e purpose of im provement and enhancemen t of the prod uct’s usua l rang e of application as described in the user guide without ZyXEL prior written permission. 4.2 Damages due to: a) Misuse, including but not limited to: (1) us e of the pr[...]

57 Index A accessories 7 advanced menu 32 – 35 advanced settings menu options 31 antenna connectors 4 C configuration interface access 28 home screen 30 password 29 URL 28 user name 29 connection details 17 connectors (illus.) 4 current status 15 E Ethernet ports 4 F front panel display (i llus.) 5 I install modem (with setup assistant) 10 instal[...]

58 router setup (with setup assistant) 14 router setup (without setup assistant) 24 S setup assistant - see XOHM Mod em Setup Assistant signal strength 20 software update 38 T telephone (VoIP) settings 25 tools menu 36 – 38 trigger port 35 troubleshooting 40 – 46 trusted CAs 37 U user name 29 V VoIP 25 W Welcome i X XOHM Modem Setup Assistant 8[...]