StarTech.com SV441HDI manual

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SVx41HDI Series Server Remote Control: Instruction Guide i T able of Contents INTRODUCTION 1 FEATURES 1 BEFORE YOU BEGIN 1 Required Cables and Hardware 1 INSTALLING THE SERVER REMOTE CONTROL 2 Disabling Mouse Acceleration on the Managed Computers 3 NETWORK CONFIGURATION METHODS EXPLAINED 3 Web Configuration Using DHCP 4 Terminal Configuration Using[...]

SVx41HDI Series Server Remote Control: Instruction Guide ii ACCESSING KVM FEATURES 22 Cascade Configuration 22 OSD Operations 23 Hot Key Commands 27 Changing Your Configuration 28 TROUBLESHOOTING 29 SPECIFICATIONS 31 SUPPORTED PROTOCOLS 32 SUPPORT AND WARRANTY INFORMATION 33 REGULATORY COMPLIANCE STATEMENTS 33 APPENDIX A: ABOUT SECURITY CERTIFICATE[...]

SVx41HDI Series Server Remote Control: Instruction Guide 1 Introduction Thank you for purchasing a StarTech.com SVx41HDI series Server Remote Control with integrated KVM. Using the Internet or your TCP/IP enabled network, you can now remotely monitor and control critical PC servers and workstations using an industry-standard Web browser or VNC clie[...]

SVx41HDI Series Server Remote Control: Instruction Guide 2 DC 12V Serial VGA Out Managed Computer Input (Non-Cascadable) (Power) Installing the Server Remote Control NOTE: The instructions here and elsewhere in the manual refer to port designations of the SV1641HDI, the 16-port version of the Server Remote Control. For other versions, note the foll[...]

SVx41HDI Series Server Remote Control: Instruction Guide 3 8. Power on the Server Remote Control by connecting the AC adapter to a suitable power source and connecting the opposite end to the DC 12V port on the rear panel of the unit. 9. Power on each of the managed computers, observing normal startup procedures. NOTE: You can choose to mix managed[...]

SVx41HDI Series Server Remote Control: Instruction Guide 4 Web Configuration Using DHCP This method requires that your network implement DHCP (Dynamic Host Configuration Protocol), usually on a server or network access device such as a router that dynamically allows devices to join the network without pre-configuration. It also assumes that you wil[...]

SVx41HDI Series Server Remote Control: Instruction Guide 5 Remote Control, you can use any typical communication software package ( UNIX: tip, cu, kermit, minicom; Windows: HyperTerminal, kermit). Using the DB9 female-to-female null-modem serial cable (provided) connect one end of the cable to the SERIAL port on the rear panel of the SVx41HDI. Conn[...]

SVx41HDI Series Server Remote Control: Instruction Guide 6 Configuring the KVM for Y our Network NOTE: As firmware for this product evolves, some of the menu options may change and therefore these screenshots and instructions may differ slightly from the options displayed on your screen. Using the Web Interface The Web interface is the most intuiti[...]

SVx41HDI Series Server Remote Control: Instruction Guide 7 Network Configuration (IP address. netmask, gateway) Dynamic Host Configuration Protocol (DHCP) Automatic network configuration using DHCP is: Enabled/Disabled. This feature applies to the LAN port on the rear panel, and is enabled by default. When enabled, the unit will automatically confi[...]

SVx41HDI Series Server Remote Control: Instruction Guide 8 console. Selecting Delete permanently removes the user from the system. If you enter values for a user that does not already exist under Edit User Details , the system will create that user for you when you click Record changes . If the user already exists, you will change the password for [...]

SVx41HDI Series Server Remote Control: Instruction Guide 9 Takes you to the Ports menu (see below). Debug network setup values and routing. Takes you to the Status menu (see below). SNMP agent setup and configuration. This menu allows you to configure the unit so it can be recognized and managed using industry-standard Simple Network Management Pro[...]

SVx41HDI Series Server Remote Control: Instruction Guide 10 number of additional accessories that enhance the flexibility of this product, called R-Port Devices. This screen allows you to view and manage these devices. For more information on accessories available for the Server Remote Control see Appendix F, contact your local dealer or visit www.[...]

SVx41HDI Series Server Remote Control: Instruction Guide 11 • The unit will sometimes reboot as part of the upgrade procedure, depending on which system component is upgraded. You will have to reconnect and re- login in those cases. • Wait at least two minutes after pressing Start . Do not assume the upload did not work. There is no status indi[...]

SVx41HDI Series Server Remote Control: Instruction Guide 12 Help! Menu Provides a FAQ (Frequently Asked Questions) listing to assist you with the features and operation of the Server Remote Control. Copyright Menu Provides the Terms of Use and other information related to the firmware and software on the unit. Site map Menu This menu provides a hyp[...]

SVx41HDI Series Server Remote Control: Instruction Guide 13 ----------------------------------- Server Remote Control Network Setup ----------------------------------- NOTE: This interface is used to set network parameters and perform certain recovery procedures, but the majority of setup and configuration can only be done using the web interface. [...]

SVx41HDI Series Server Remote Control: Instruction Guide 14 interface and click on the thumbnail of the desktop on the Home menu, or follow one of the two links on that page: Java VNC with no encryption (faster). Java VNC with SSL encryption (more secure). You may need to upgrade your Java support in your browser; however, most modern browsers come[...]

SVx41HDI Series Server Remote Control: Instruction Guide 15 SSH Tunnel (with Native VNC client) If you are using openssh, here is the appropriate Unix command to use, based on the default settings on a machine at 10.0.0.34: ssh -f -l admin -L 15900:127.0.0.1:5900 10.0.0.34 sleep 60 vncviewer -bgr233 127.0.0.1::15900 Notes: • A copy of these comma[...]

SVx41HDI Series Server Remote Control: Instruction Guide 16 Welcome Window When you initially connect to the system, a window similar to this one will be shown. This tells you which system you are controlling, what encryption algorithm was used and what key strength is currently in effect. Click anywhere inside the window to clear it, or wait ten s[...]

SVx41HDI Series Server Remote Control: Instruction Guide 17 KVM : Sends the KVM “hotkey” sequence. This function is equivalent to pressing the left control key on the keyboard three times to access the KVM on-screen display. Menu: Shows the main menu. Video: Shows the video-tuning menu where the picture quality can be adjusted. Keys: Shows the [...]

SVx41HDI Series Server Remote Control: Instruction Guide 18 Main Menu To access the main menu, press F7 twice quickly. You must press the key twice within one second. If you press it once or too slowly, then the F7 key(s) are sent to the host, just like any other key. This is the only way to get into the menu system, if the Bribar is disabled. Here[...]

SVx41HDI Series Server Remote Control: Instruction Guide 19 • Thumbnails: Switch to smaller thumbnail size screen images (click anywhere on thumbnail to restore it). Each button corresponds to a different sized image, from half size to one- sixteenth. • Logout: End the VNC login session and disconnect. • Video Tuning: Sub-menu with video adju[...]

SVx41HDI Series Server Remote Control: Instruction Guide 20 Use the Auto Everything button to automatically fine-tune all three adjustments. If the test pattern for Color Offset calibration is not present on the screen, then the Color Offset adjustment is skipped. Changes/frame indicates the number of 16x16 blocks of video that are being sent, on a[...]

SVx41HDI Series Server Remote Control: Instruction Guide 21 optimally when used with our standard test pattern. For your reference, the sampling phase number is shown to the right of the Filtering button. Noise Filter controls the advanced video filtering of our system. Unlike other filtering algorithms, our noise filter will only remove noise. It [...]

SVx41HDI Series Server Remote Control: Instruction Guide 22 Accessing KVM Features Once you can access and configure the networking component of the Server Remote Control, you can use it to select and control the managed computers connected to it. This section describes how to add additional KVM switches to the master unit for greater flexibility, [...]

SVx41HDI Series Server Remote Control: Instruction Guide 23 OSD Operations By hitting the left <CTRL> key twice within two seconds, you may see the 'Hotkey Menu' if it is enabled (an OSD option). Or, by hitting the left <CTRL> key three times within two seconds, you will see a 'KVM MENU' screen (below) showing a list[...]

SVx41HDI Series Server Remote Control: Instruction Guide 24 • Press <ESCAPE> to exit the OSD and to return to using the selected computer. The computer name is shown on the screen. OSD Function Keys You can use the function keys when the OSD menu is active. Function key <F1> Edits the name of a managed computer or a Slave KVM. First, [...]

SVx41HDI Series Server Remote Control: Instruction Guide 25 Type (<F4>: MoreScan Type) determines if scanned computers must also be eye mark selected. Scan Rate (<F4>: MoreScan Rate) sets the display interval when a computer is selected before selecting the next one. Manual Scan Scans through powered computers using keyboard control. [...]

SVx41HDI Series Server Remote Control: Instruction Guide 26 setting. UL as Upper Left UR as Upper Right LL as Lower Left LR as Lower Right MI as Middle ESC: To exit the OSD, press the <ESCAPE> key[...]

SVx41HDI Series Server Remote Control: Instruction Guide 27 Hot Key Commands A hot key command is a short keyboard sequence to select a computer, activate a computer scan, etc. A hot-key sequence starts with two Left Control keystrokes followed by one or two more keystrokes. The short form hot-key menu can be turned on as an OSD function (<F4>[...]

SVx41HDI Series Server Remote Control: Instruction Guide 28 NOTE: The Scan Type setting will determine whether computers must be eye-marked to be included in the scan. See page 25 for details. Scan Rate Scan Rate sets the duration between switching to the next computer in Auto Scan mode: left Ctrl + left Ctrl + F3 The unit switches between scan int[...]

SVx41HDI Series Server Remote Control: Instruction Guide 29 T roubleshooting If you are experiencing trouble with your devices, first make sure that all cables are connected to their proper ports and are firmly seated. Mouse does not work. Make sure there is only one mouse driver installed in each computer. Monitor works, but keyboard and mouse do [...]

SVx41HDI Series Server Remote Control: Instruction Guide 30 Forgotten master password. You can reset the master password using the serial interface on the module. Use the S command, and type a new password. The old password is not required for this procedure. Remote mouse and local mouse don't line up. Use the “mouse resync” command in the[...]

SVx41HDI Series Server Remote Control: Instruction Guide 31 Specifications Maximum supported video mode 1600x1200 @ 85Hz Standard video modes supported 640x400 @ 85Hz 720x400 @ 85Hz 640x480 @ 60Hz 640x480 @ 72Hz 640x480 @ 75Hz 640x480 @ 85Hz 800x600 @ 56Hz 800x600 @ 60Hz 800x600 @ 72Hz 800x600 @ 75Hz 800x600 @ 85Hz 1024x768 @ 60Hz 1024x768 @ 70Hz 1[...]

SVx41HDI Series Server Remote Control: Instruction Guide 32 Supported Protocols Service Description Benefits SSH Secure Shell May be used to securely “tunnel” VNC and HTTP protocols. HTTP Web redirector (to HTTPS) Convenience server to redirect all web traffic to encrypted port. Clear-text HTTP is not supported. SNMP SNMP Agent (UDP) Allows int[...]

SVx41HDI Series Server Remote Control: Instruction Guide 33 T echnical Support The following technical resources are available for this StarTech.com product: On-line help: We are constantly adding new information to the Tech Support section of our web site. To access this page, click the Tech Support link on our homepage, www.startech.com . In the [...]

SVx41HDI Series Server Remote Control: Instruction Guide 34 Appendix A: About Security Certificate W arnings What is a security certificate? Sites that employ secure TCP/IP (Internet) connections include a certificate that confirms that users are connecting to a legitimate site and are not being redirected without their knowledge. Certificates are [...]

SVx41HDI Series Server Remote Control: Instruction Guide 35 Appendix B: Using the Advanced V ideo T uning Feature The Advanced Video Tuning menu allows you to adjust the qualities of the video in your VNC sessions, and can be accessed by clicking the Advanced button on the Video Tuning VNC menu. While many users will probably allow the SVx41HDI to [...]

SVx41HDI Series Server Remote Control: Instruction Guide 36 displayed screen immediately, particularly if the noise filter is enabled. Press this button to see the immediate effect of the changes. Use the Show Diffs button to learn which parts of the screen are being sent over the Internet. When you click this button, the screen is cleared to a med[...]

SVx41HDI Series Server Remote Control: Instruction Guide 37 Appendix C: Getting Peak Performance Choose the best video mode • We recommend using 60Hz refresh rate and 1024x768 resolution. Using a smaller resolution like this allows you to fit multiple windows on your remote desktop. Higher refresh rates stress the video card's quality and do[...]

SVx41HDI Series Server Remote Control: Instruction Guide 38 Appendix D: The IPMI Upgrade Option Background To offer a more complete remote server control solution, the SVx41HDI offers an optional power management feature that allows remote hardware restarts and the ability to power the a managed computer on and off. You may be able to take advantag[...]

SVx41HDI Series Server Remote Control: Instruction Guide 39 Activating the IPMI Option A system without the IPMI option enabled The SVx41HDI contains the necessary software to use IPMI. To enable this capability, you must purchase the software option from StarTech.com unless you have purchased a model with the feature pre-enabled. To verify whether[...]

SVx41HDI Series Server Remote Control: Instruction Guide 40 Connecting the SVx41HDI for IPMI Control The SERIAL port on the rear panel requires the use of a null modem serial cable. Connect one end of the serial cable to the serial port that is configured for IPMI access on the managed computer. Connect the opposite end to the SERIAL port on the SV[...]

SVx41HDI Series Server Remote Control: Instruction Guide 41 allows for multiple levels of security for the BMC, ensure the password you enter on the menu offers sufficient authority to control chassis power and monitor fan status. Once you have made the necessary changes on this screen, click Commit to activate IPMI with the settings you entered. N[...]

SVx41HDI Series Server Remote Control: Instruction Guide 42 Accessing IPMI Controls There are two ways to access power controls for the managed computer. The first is through the Home screen on the Web interface. The second is through the Bribar during an active VNC session.[...]

SVx41HDI Series Server Remote Control: Instruction Guide 43 Web Controls on the Home Screen (Web) Once IPMI is enabled and functioning correctly, a set of controls will appear immediately under the thumbnail image of the managed computer on the Home screen on the Web interface. Note that you must be logged in as admin to use this feature. From here[...]

SVx41HDI Series Server Remote Control: Instruction Guide 44 Reset: Equivalent to pressing the RESET button on the managed computer. (The computer will restart.) ON/OFF: Powers the managed computer on or off depending on the current state of the managed computer; equivalent to pressing the POWER button on the managed computer. NOTE: IPMI may not aut[...]

SVx41HDI Series Server Remote Control: Instruction Guide 45 Appendix E: The Modem Option Upgrade Background The modem option allows the SVx41HDI to act as an Internet connection server for increased security and flexibility in connecting with the managed computers. Unlike the TCP/IP connection used with the standard Web configuration and VNC client[...]

SVx41HDI Series Server Remote Control: Instruction Guide 46 Have your model and serial number on hand. When asked, supply the technician with the code listed under Purchase Options at the bottom of the Firmware and flash memory management page. Once the order is processed, the technician will provide you with an Unlock code. Enter that code in the [...]

SVx41HDI Series Server Remote Control: Instruction Guide 47 Login to the Web interface as Admin . Click Admin/Setup from the top of the page and choose Modem (PPP) setup . You will then be presented with the Modem Option menu (see above). Make the following changes to enable and configure the modem connection. • Enable modem connections (PPP) via[...]

SVx41HDI Series Server Remote Control: Instruction Guide 48 Configuring the Remote Connection This section describes how to configure a typical Windows dial-up session to access the modem connection on the SVx41HDI. The instructions here relate to a Windows XP configuration; other versions of Windows are similar. 1. Open My Network Places from the [...]

SVx41HDI Series Server Remote Control: Instruction Guide 49 Accessing the Web Interface Once a dial-up connection has been established, you can access the Web interface or start a VNC session using the following IP address: https://99.99.99.99 You can now login to the Web interface (and/or VNC session) normally. Note that the remote machine (the on[...]

SVx41HDI Series Server Remote Control: Instruction Guide 50 Modem init chat script failed The modem did not respond to the initialization string from the SVx41HDI. You may need to change the init string or verify the cabling and modem status. Modem init okay The modem has responded appropriately to the init string. Saw PPP startup from client A PPP[...]

SVx41HDI Series Server Remote Control: Instruction Guide 51 Appendix F: Using Optional R-Port Devices Background The SVx41HDI offers a unique way to expand the functionality of the base product. Using the integrated R-Port on the rear panel, you can add up to 16 RS-485 serial devices using a specialized daisy-chain technology. The SVx41HDI includes[...]

SVx41HDI Series Server Remote Control: Instruction Guide 52 Baud (bps): This is the communication speed for the device, and the setting here must match the setting on the device itself (see below). All common baud rates between 300 and 115,200 bps are supported. Mode: Sets the character framing scheme that the SVx41HDI will use with the R-Port devi[...]

SVx41HDI Series Server Remote Control: Instruction Guide 53 Baud rate: 115200 bps, 8N1 Connected to #1: (none)... (Press Ctrl-Shift-_ for menu). You are now connected to the R-Port device. Commands you type will be echoed on the terminal screen. It offers a simple menu system that allows you to change its configuration settings. To access the menu [...]

SVx41HDI Series Server Remote Control: Instruction Guide 54 • You plug-in and unplug any R-Port device at any time. When reconnected, it will automatically become available after a 15 second initialization period. Any log entries will be retained by the R-Port device while deactivated, but will not be available to users until it is re-initialized[...]