Symantec 2 manual

User Guide[...]

Norton 360™ User Guide Documentat ion version 2.0 Copyright © 2008 Symant ec Corpor ation. All rights r eserv ed. The Licensed Softw ar e and Documentat ion are deemed t o be commer cial computer sof twar e as defined in F AR 12.212 and subject to r estricted rights as defined in F AR Section 52.227-19 "Commer cial Computer Soft war e - Res[...]

Symantec Software License Agreement Norton 360™ SYMANTEC SOFTW ARE SER VICE LICENSE AGREEMENT IMPORT ANT : PLEASE READ THE TERMS AND CONDITIONS OF THIS LICENSE AGREEMENT (“LICENSE AGREEMENT”) CAREFULL Y BEFORE USING THE SOFTW ARE (AS DEFINED BELO W). SYMANTEC CORPORA TION, IF YOU ARE LOCA TED IN THE AMERICAS; OR SYMANTEC ASIA P ACIFIC PTE L T[...]

within the Documentat ion or the applicable transac tion documentation fr om the authorized distribut or or reseller fr om which Y ou obtained the Softwar e, Y ou may use the Softwar e in accor dance with such specifications; B. make one c opy of the Softwar e for bac k-up or arc hival pur poses, or copy the Softw are onto the har d disk of Y our c[...]

until acti vation is complete; at whic h time the Softwar e functionality will be r estored. In the ev ent that Y ou are not able t o activ ate the Softwar e over the Int ernet, or through any other method specified during the activ ation process, Y ou may c ontact Symantec Cust omer Support using the informat ion pro vided by Symantec during activ[...]

• Symantec shall not be obligat ed to maintain such Data, f orward suc h Data to Y ou or a third party , or migrate suc h Data to another backup ser vice or ac count; and • Y ou will not be able to stor e Data to any additional back up space that you may hav e purc hased separat ely unless and until the Service P eriod is renew ed. F . Miscella[...]

(including the Eur opean Union), but Symantec has tak en steps so that the collect ed informat ion, if transf erred, recei ves an adequate le vel of pr otection. Symantec may disclose the c ollected informat ion if asked t o do so by a law enfor cement official as req uired or permitted by law or in r esponse to a subpoena or other legal pr ocess. [...]

PURCHASE PRICE WHICH Y OU P AID FOR THE APPLICABLE SER VICE PERIOD. The disclaimers and limit ations set forth abov e will apply re gar dless of whether Y ou accept the Softwar e. 10. U .S. Government Restricted Rights: The Softw are is deemed to be commer cial computer sof twar e as defined in FAR 12.212 and subject to r estricted rights as define[...]

Chapter 1 Overview .............................................. 1 1 A b o u t N o r t o n 3 6 0 .................................... 1 1 W h a t i s n e w i n N o r t o n 3 6 0 ......................... 1 1 Chapter 2 Installation ........................................... 1 5 B e f o r e y o u b e g i n ...................................... 1 5[...]

Contents 10[...]

This chapt er includes the follow ing topics: 1 About Nort on 360 1 What is new in N orton 360 About Norton 360 Nort on 360 delivers industry le ading protect ion and performanc e in an easy to use, all-in-one solution. W ith a single subscription, up t o three PCs ar e protec ted, safeguar ding your family by v erifying trusted W eb sites, blockin[...]

This ver sion of Norton 360 pr ovides the f ollowing new feat ures: 1 Performs security checks in the background when your computer is idle 1 Automatically blocks exploits of known Internet Explorer vulnerabilities 1 Lets you right-click files or folders to scan for virus and spyware w The right-click scan option is not av ailable in the 64-bit ver[...]

1 Backs up your data to destinations that include iPods, Blu-ray discs, and HD DVDs 1 Backs up multiple computers to a shared network drive 1 Helps you to understand the state of backup-protected files on your computer by analyzing new icon overlays 1 Lets you right-click files or folders to add them or exclude them from backup w The right-click sc[...]

1 Lets you remotely monitor the computers that are connected to your home network 1 Lets you view the status of the network to which you are connected 1 Lets you grant or deny permission to networked devices to access your computer 1 Lets you view and change details about a computer or device that is connected to your home network Network Monitorin[...]

This chapt er includes the follow ing topics: 1 Befor e you begin 1 Installing and ac tivating N orton 360 1 Installing the N orton Add-on P ack Before you begin Befor e you begin, you should c lose all open progr ams on your c omputer and ensure that y ou are connec ted to the Int ernet . w During installation, Mic rosoft messag es may appear . F [...]

2 In the opening panel, clic k Install Nor ton 360 . 3 Read the License Agr eement, type your P roduct K ey if you ar e prompt ed , and then click I Agr ee . If you d o not accept the License Agr eement , you cannot cont inue the installation. 4 Rev iew the “If you ha ve other security pr oducts installed” panel, and then clic k Next . 5 In the[...]

parent al control sof tware, either inst alled or through your ISP , that might be blocking the connec tion. A connect ivity pr oblem may occur if y ou use parental contr ol softwar e. If you suspect that par ental contr ols are bloc king the connection, y ou can configur e the parent al controls so that the y do not block the acti vation pr ocedur[...]

Installation Installing the Norton Add-on Pack 18[...]

This chapt er includes the follow ing topics: 1 Starting N orton 360 1 Act ivating N orton 360 1 Exploring the main windo w 1 Under standing Norton 360 st atus 1 Managing messages and alerts 1 F or more inf ormation Starting Norton 360 Nort on 360 protec ts any computer on whic h it is installed. Y ou do not hav e to start the pr oduct to be pr ote[...]

T o start Norton 360 4 Do one of the follo wing: 1 In the W indows notif ication area, double-clic k the Nor ton 360 icon. 1 On the W indows taskbar , click St art > All Pr ograms > N orton 360 > N orton 360 . 1 Double-click the N orton 360 ic on on your desktop. Activating Norton 360 T o use all of the feat ures in N orton 360, you must f[...]

Exploring the main window When you st art Norton 360, the main windo w opens. The main windo w prov ides access to all N orton 360 feat ures, options, Help , and Support . Y ou can also vie w the ov erall status of y our protec tion categ ories, including c omputer and W eb prot ection, file back ups, and files that may be left behind when y ou use[...]

The main windo w contains three ar eas that pr ovide acc ess to tasks and servic es. The areas ar e as follow s: The following links are displayed at the top of the main window: 1 T asks Opens the T asks page, which lets you perform manual scans, backups, product updates, view statistics, run a diagnos tic report, and buy more storage. 1 Settings O[...]

The Status summary bar is in the middle of the main window , and provides an overall status of the protection categories. Y our status may be Protected if your computer is secure, or At Risk if an area needs your attention. This area also provides a Fix button. If an area needs your attention, it is also reflected in one or more protection categori[...]

Protection categories is the largest area on the main window and contains the following: 1 PC Security Provides overall protection status and access to the PC Security page, where you can view the status of protection that is associated with your Internet preferences. Y ou can also view details, run scans, check updates, manage the firewall, and ru[...]

bar near the top of the wind ow indicates the curr ent state of y our computer . If an issue r e quir es your att ention, the status summary bar describes the issue. If mor e than one issue requir es your at tention, the status summary bar displa ys the number of issues. When Nort on 360 detects issues, it also pr ovides a butt on that you can clic[...]

Y ou might see messages in the f ollowing locat ions: Several types of Norton 360 messages appear in the lower-right corner of your Windows desktop. F or example, if your PC was turned off , or if it has not been connected to the Internet for a while, you see a message that your protection may not be up to date. A different alert appears if a secur[...]

Each category changes its color if its status changes. A green circle with a checkmark indicates that all the items in a category are in a good state. Y ellow or red circles indicate possible issues that you should investigate. When you click any category , its details page lists anything that needs attention. In most cases, the description of what[...]

3 In the Help wind ow , in the left pane, click a ta b. Y our options ar e : Displays Help by topic Contents Lists all keywords for the Help topics in alphabetical order Index Opens a search box in which you can type a word or a phrase Search Y ou can print an y Help topic. T o print a Help topic 1 In the Help wind ow , click the C ontents tab . 2 [...]

T o install Adobe Reader from the CD 1 Insert the CD into the CD-R OM drive. 2 In the windo w that appears, click Br owse CD . 3 In the CD windo w , double-click the Manual f older . 4 If applicable, double-clic k the Adobe folder . 5 Double-click the pr ogram file. 6 F ollow the on-scr een instructions to selec t a folder for A dobe Reader , and t[...]

Getting Started For more information 30[...]

This chapt er includes the follow ing topics: 1 If your pr oduct will not install 1 If you suspec t that your computer is inf ected with a virus If your product will not ins tall The Pr e-Install Scan c hecks your c omputer for risk s that may pr event succ essful installation. If you d o not run the Pr e-Install Scan, y our installation may fail. [...]

T o delete remaining installation files on Windows XP 1 On the W indows taskbar , click St art > R un . 2 In the R un dialog b ox, t ype %TEMP% 3 Click OK . 4 W ith the temp folder open, on the Edit menu, c lick Select All . 5 Pr ess Delete . w If you ar e not sure w hich files should be deleted, mov e them to a differ ent folder . 6 Close the t[...]

T o scan for viruses with Norton Securit y Scan 1 On the Internet, visit the N orton Secur ity Scan at the follo wing URL: http ://norton.c om/nss1 2 In the N orton Securit y Scan window , click Download . 3 F ollow the on-scr een instructions. 33 Responding to emergencies If you suspect that your computer is infected with a virus[...]

Responding to emergencies If you suspect that your computer is infected with a virus 34[...]

About online support Nort on One Click Support offer s a rang e of technical support and cust omer service options. Y ou can access these options by clic king the Support link anywhere in the pr oduct. Y ou can also access our support opt ions by using the Symantec W eb site. w If you r eceived this pr oduct when y ou purchased y our computer , y o[...]

6 Continue t o move thr ough the questions and solutions until y ou find the one that solves y our pr oblem. If the detailed solution does not r esolve y our question or pr oblem, then you can c ontact N orton Support by using Instant Online Chat, email, or phone. About phone support If your q uestion or problem is not r esolved by using Step-by-St[...]

Under N orton Support, select your pr oduct. On the Support page, under N orton Pr iority Support, click Click her e. Symantec shall pr ovide compliment ary support and pay f or support in accor dance with the most curr ent consumer support polic y of Symantec. Y ou can find the curr ent Symantec consumer support policies on our W eb site at: http [...]

F or each r egion, please check the W eb site f or the appr opriate phone number . Contact information Region 1 Symantec Corporation 555 International Way Springfield, OR 97477 U.S.A. http://www.symantec.com/ norton/ support /index.jsp North America 1 Symantec Australia Level 2, 1 Julius Avenue North Ryde, NSW 2113 Sydney Australia http://www.syman[...]

Contact information Region 1 Symantec Brasil Sevico e Suporte Symantec Caixa Po stal 3037 CEP 06210-970 Brasil 1 Portuguese language support: http://www.symantec.com/ pt /br/home_homeoffice/ support /index.jsp 1 Spanish language support: http://www.symantec.com/ es/ mx/home_homeoffice / support /index.jsp Latin America F ebruary 05, 2008 39 Service[...]

Service and support solutions Worldwide service and support 40[...]

A about Nort on 360 11 acc essing Symantec Support 29 Symantec W eb site 29 acti vation 20 phone 16 acti vation pr oblems 16 Adobe R eader installing 28 using to vie w PDF 28 alerts 25 C CD-ROM opening scr een 16 starting installat ion 16 color s in Norton 360 25 cust omer service options technic al support 35 E err or messages 25 H Help acc essing[...]

Nort on Security Sc an 32 virus pr otection 32 P phone acti vation 16 pop-up messages 25 Pr e-Install Scan pr oblems running 31 Pr otection cat egories 21 S scans Nort on Security Sc an 32 Service and Support 37 Setting s 21 status 24 Status summary bar 21 support phone support 36 T T asks 21 T echnical Support 35 tr ou bleshooting acti vation 16 i[...]

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