TANDBERG 550 manual

User Manual Software version M 1 D13742.01 This document i s not to be reproduced in whole or in par t without permission in writing from:[...]

D1374201_User_Manual_T550_T770_MXP_CCM Trademarks and Copy right All rights reserved. This document contains inform ation that is proprietary to TANDBERG. No part of this publication may be reproduced, stored in a retrieval sy stem, or transm itted, in any form, or by any means, electronically , mechanically , by photocopy ing, or otherw ise, witho[...]

User Manual Environmental Issues Thank y ou for buyi ng a product, whi ch contributes to a reduction in poll ution, and thereby h elps save the environment. Our products reduce the need for travel and transport and thereby reduce pollution . Our products have either none or few consumable parts (chem icals, toner, gas, paper). Our products are low [...]

D1374201_User_Manual_T550_T770_MXP_CCM Operator Safety Summary For yo ur protection, please read these safety instructions com pletely before operating t he equipment and keep this m anual for future ref erence. The inform ation in this summ ary is intende d for operators. Caref ully observe all warnings, precautions and i nstructions both on the a[...]

User Manual  ISDN cables - CAUTION - T o reduce the risk of fire, use only No. 26 AW G or larger telecomm unication line cord.  Servicing - Do not attempt to service the apparatus y ourself as opening or removing covers m ay expose y ou to dangerous volta ges or other hazards, and w ill vo id the warranty . Refer all servicing to qu ali[...]

D1374201_User_Manual_T550_T770_MXP_CCM Table of Contents 1 Introduction ................................................ ................................. ................................ .............. 1 1.1 At a Glance ............................. ................................ ................................ ............................... 2[...]

User Manual 4.5 Presentation ......... ................................. ................................ ................................ ............... 63 4.6 Lines ........................................... ................................ ................................. ......................... 64 5 Peripheral Equipm ent ............. ....[...]

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1 1 Introduction This User Manual is provided to help y ou mak e the best use of your TANDBERG unit. The TANDBERG 550/770 MXP for Cisco CallManager offers superior audio and vi deo quality in a fully - featured unit. Main f eatures  Delivers the ulti mate visual com m unication experience, wi th video quality developed by TANDBERG for busines[...]

D1374201_User_Manual_T550_T770_MXP_CCM 2 1.1 At a Glance Codec The Codec is the heart of the system. The m ain task for the Codec is the com pression of outgoing vi deo, audio and data, the transmission of this infor mation to the far end and the decompr ession of the incoming inform ation - the name Codec c omes from a com bination of the two w or[...]

Introduction 3 Microph one The high quality table microphone is designed to use on a table du ring a videoconference. The ideal locati on for the m icrophone is on a flat surface at least 2m (6.5 ft) fr om the f ront of the system. The m icrophone should alwa y s be placed pointing away fr om the system with the cable towards the sy stem . T he sys[...]

D1374201_User_Manual_T550_T770_MXP_CCM 4 1.2 Settings Menu Structure The settings m enu structure is shown below. P ress to enter or leave th e settings menu.[...]

5 2 Inst allation Precautions  Never install tel ephone wi ring during a lig htning storm.  Never install tel ephone jacks in wet l ocations unless the jack is s pecifically des igned for wet locatio ns.  Never touch uninstalled telephone w ires or term inals unless the telepho ne line has been disconnected at the netw ork interf [...]

D1374201_User_Manual_T550_T770_MXP_CCM 6 2.1 Unpacking and Mounting Unpacking The T ANDBERG 550/770 MXP for Cisco CallManager consists of the following i tems :  Videoconferencing sy stem  Table m icrophone  Remote control  Batteries  User m anual on CD  Cables  Power supply Mounting Place the sy stem centr[...]

Installation 7 2.2 Connecting Cables 1. Micropho ne Cable  Connect the microphone to the micr ophone cable.  Connect the microphone cable to micr ophone input 1 o n the sy stem . 2. Mon itor Cable(s) Scart (Europe):  Connect the Scart adapter to one of the Scart connectors on y our m onitor. Scart (Europe) & RCA/S-Video (US): [...]

D1374201_User_Manual_T550_T770_MXP_CCM 8 3. Power Cable  Connect the power supply to the ‘ DC in ’ input on the sy stem . Connect the power cable to the power supply . Connect the power cable to an electrical distributio n sock et. 4. LA N Cable  To use the system on LAN, connect a LAN cable from the ‘ Ethernet ’ connector on th[...]

Installation 9 Note! Mak e sure you i nsert the card in the right direction (w ith the product logo pointing upwards). Push the card into the slot until the Eject button po ps up. See chapter 4.2.2 W ireless LAN Settings for conf iguration.[...]

D1374201_User_Manual_T550_T770_MXP_CCM 10 2.3 Monitor Configuration Power on Power on the m onitor and use the monitor remote control to select the Audio/Video i nput used (refer to your monitor manual). If you are using S-vi deo from the sy stem , rem ember to select S- Video inpu t to avoid a bl ac k and white picture. Select A udio/Video inp ut [...]

11 3 General Use Wake up the system W hen the sy stem is not in use, it is in standby m ode and the screen is black. W ak e up the sy s tem by pick ing up the remote control. An incoming call or pressing any key on the rem ote control will also wake up the sy s tem. If the system does not respond Make sure that the system is switched on by using th[...]

D1374201_User_Manual_T550_T770_MXP_CCM 12 3.1 The Welcome Menu W hen the sy stem is switched on, y ou will see the wel c om e screen. The welcom e screen presents the Main menu and display s your Mai n Camera im age in the background (Main Camer a is system default). The following menu will ap pear when not i n a call. Press OK or Cancel(X) to acti[...]

General Use 13 3.2 Using the Remote Control The system is controlled with a remote control. Think of the remote control as a m obile phone with number keys and call key s. Us e the arrow key s and OK to navigate th e menu. T he system ’ s mos t com monly used functions are also accessible directly fr om the rem ote control. The Infra Red (IR) sen[...]

D1374201_User_Manual_T550_T770_MXP_CCM 14 via the sy stem Phone Book for easy placement of c alls. See chapter 3.6 Directory for detail s. 17. Use the red End Call key to end the current call. See 3.5.3 Endi ng a Call for details. 18. Number/Letter keys function in the sam e manner as with a mobile or cellular phone. 19. See 3.2.7 Touch Tones for d[...]

General Use 15 3.2.1 Nav igation A rrow keys and OK Navigate in the menu with arrow key s. The yell ow selector on screen shows the selected item. Press OK to select. Cancel key In the main m enu, pressing Cancel (X) will hi de the menu. If the m enu is hidden, bring i t back with OK. In other menus, press ing Cancel (X) takes y ou one step back . [...]

D1374201_User_Manual_T550_T770_MXP_CCM 16 3.2.2 Selfv iew Selfview show s y our outgoing picture. Norm ally this is the picture of your self (main cam era). Selfview i s m ost useful for single monitor systems. On dual monitor systems you already have selfview on the dua l monitor. In a norm al conference, the far end side is display ed on m ain mo[...]

General Use 17 3.2.3 Layout The lay out of the screen can either be shown as Picture in Pi c ture (PIP) or Picture outside Picture (POP) when display ing m ore than one video image. T he behavior of the Lay out button is dependent on the Picture Lay out setting. 3.2.3.1 Picture in Picture W hen set to PIP, the L ay out button m akes it possible to [...]

D1374201_User_Manual_T550_T770_MXP_CCM 18 holding Lay out for 1 second. It is recom m ended to use Picture outside Pi cture for wide screen monitor systems. How to use Layout button w ith POP: 1. Press the Lay out button to get the 1+3 lay out. The far end im age will be display ed as the main video, with the near end, usually the user of the syste[...]

General Use 19 3.2.4 Mic Off To m ute y our m icrophone, press Mic Off . An on screen indicator wil l appear. Pressing Mic Off one more tim e will activ ate the m icrophone again.[...]

D1374201_User_Manual_T550_T770_MXP_CCM 20 3.2.5 Volume + and - Press the Volume k ey to adjust the volume level. An on-screen indicator will show the current level.[...]

General Use 21 3.2.6 Number and Letter key s Pressing a number k ey w hen you are out side a call wi ll take y ou to the call menu. W hen y ou are in an input field w here letters are required, the sy stem autom atically goes to letter mode. W riting letters works like on a m obile phone. Press the key that corresponds to you r desired letter. Pres[...]

D1374201_User_Manual_T550_T770_MXP_CCM 22 3.2.7 Touch Ton es Sometim es you need to dial e xtension numbers with the n umber k eys whe n y ou are in a call. To do this, just enter y our ex tension number with the number keys.[...]

General Use 23 3.2.8 Softkeys The com m ands shown at the bottom of the screen are called softk eys and correspond wi th the keys on top of the remote control. This m eans that to mak e a call, y ou can press the button on the remote control that corresponds to the NewCall softkey on the bo ttom of the screen.[...]

D1374201_User_Manual_T550_T770_MXP_CCM 24 3.3 On-screen Indicators The system has a number of icons signaling dif ferent settings: Microph one Off This indicator is shown when th e micr ophone is turned off. Press the Mic off button again to turn the microphone back on. Volume Off This indicator is shown when th e volume is turned off. Press Volume[...]

General Use 25 3.4 Camera Control The cam era is controlled by us ing the key s on the remote control. Select Near End or Far End to control the respective camera.  Moving the Camera  Zoom  Far End Camera Control[...]

D1374201_User_Manual_T550_T770_MXP_CCM 26 3.4.1 Mov in g the camera W hen the menu is hidden, the arrow key s will work on the camera. Hide the menu with the Cancel (X) key and a djust the cam era with the arrow keys.[...]

General Use 27 3.4.2 Zoom The zoom k ey on the remote control will z oom the picture in and out (+ and -).[...]

D1374201_User_Manual_T550_T770_MXP_CCM 28 3.4.3 Far End Call Camera Control W hen y ou are in a call, y ou can m ove both near end and far end cameras if the far end side supports Far End Cam era Control. W hen the m enu is hidden, the arrow keys wil l trigger a dial og box that offers you the opti ons: Near End and Far End. Near End means y our ow[...]

General Use 29 3.5 Call Handling Call Handling contains:  Placing a Call  Answering a Cal l  Ending a Cal l  Using Hold and Resume  Transf erring a Connected Call  Conference Calls  Forward Calls to another Number  Storing and Retriev ing Parked Calls[...]

D1374201_User_Manual_T550_T770_MXP_CCM 30 3.5.1 Placing a call To place a call there are several way s to go off-hook before or af ter dialing a n umber. A ction Procedure Dial off-hook (with dial tone): Press the NewCall softkey. E nter a phone number. The system will automatically connect the call once the number has been entered. Dial on-hook (n[...]

General Use 31 3.5.2 A nsw ering a call To answer a call, go off-hook . See details bel ow. A ction Procedure Answer when system is idle: Press the Answer softk ey . Switch from a connected call to answer a ringing call: Press the Answer softk ey . Doing so answers the new call and automatically places the f irst call on hold. Set up y our phone to[...]

D1374201_User_Manual_T550_T770_MXP_CCM 32 3.5.3 Ending a Call To end a call, press the EndCall softkey or the red di sconnect button .[...]

General Use 33 3.5.4 Using Hold and Resume Only one call can be active at any given time; all other calls must be placed on hold. A ction Procedure Put a call on ho ld: Highlight th e call y ou want to put on hol d and press the Hold softkey. Remove a call from hold: Highlight th e call y ou want to remove from hold and press the Resume sof tkey.[...]

D1374201_User_Manual_T550_T770_MXP_CCM 34 3.5.5 Transferring a Connected Call Transf er redirects a connected call. The target is the num ber to which y ou want to transfer the call. A ction Procedure Transf er a call without t alking to the transfer recipient: During a connected call, press the Transfer softk ey and enter the target number. W hen [...]

General Use 35 3.5.6 Conference Calls A conference call enables three or more sites to participate in the same conf erence. Your sy stem can support different m odes of c onference calls. Two m odes are described below. They are identified by their softk eys. The CallMan ager mus t be set up with an MCU in order to support conference calls. Confrn [...]

D1374201_User_Manual_T550_T770_MXP_CCM 36 3.5.7 Forw ard Calls to another Number Call Forward Al l can be used to redirect incoming calls to y our s y stem to another number. A ction Procedure Set up call forwarding on the primary line: Press the softk ey CFw dALL and enter a target phone number. Cancel call forwarding on the primary line: Press th[...]

General Use 37 3.5.8 Storing and Retriev i ng Parked Calls A call can be parked so that y ou or som eone else can retrieve it from another phone or vid eo endpoint in the Cisco CallManager sy stem . A ction Procedure Park an active call: During a call, press the Park softk ey. (Y ou m ight need to press the More softk ey first). Note the call park [...]

D1374201_User_Manual_T550_T770_MXP_CCM 38 3.6 Directory Corporate Directory To dial from a Corporate Directory, press the directory button , and then select the menu entry Cor porate Directory . Search for a listing by entering letters with y our k ey pad. (You can search using a partial name.) To dial from a listing, press it, or scroll to it and [...]

General Use 39 3.7 Messages If there is a new message waiting to be pl ay ed back , you can access this using the Messages m enu. If no mess ages are waiting, t here will be no response activating thi s m enu. A sy m bol on the left indicates that there are one or more new messages pending, see 3.3 On-screen Indicators for details.[...]

D1374201_User_Manual_T550_T770_MXP_CCM 40 3.8 Services Selecting thi s m enu enables y ou to access inform ation services, such as weather, stock quotes and other services available at y our c ompany. Use the navigatio n keys to select the desired service and p ress the Services softk ey to enter the service. Note! Befor e accessing these services,[...]

41 4 Settings The Settings menu contains all the settings of the sy stem . Making changes to Settings wil l change the behavi or of the system. Settings contain:  View S tatus  Network Settings  Audio Setti ngs  Display Settings  Presentation  Lines Note! T he Network Settings menu m ay not be availabl e to you. [...]

D1374201_User_Manual_T550_T770_MXP_CCM 42 4.1 View Status In this menu you retrie ve information about the sy stem , such as the system and call status and the administrator settings. In addition y ou can restore all settings back to f actory defaults. View Status contains:  Sy s tem Status  Call Status  View A dministrator Settin[...]

Settings 43 4.1.1 Syste m Status In the sy s tem s tatus menu you find information such as:  IP address of your uni t.  IP-subnet mask .  Gateway .  Boot Load ID.  Software version.  Serial number of your uni t.  MAC-address of your unit.  Ethernet speed.  Active and backup call managers. [...]

D1374201_User_Manual_T550_T770_MXP_CCM 44 4.1.2 Call Status In the Call S tatus m enu, comprehensive inform ation about the current call is shown . Inform ation is given both for transmit and receive directions. The figure below shows a sample output from this menu.[...]

Settings 45 4.1.3 View A dministrator Settings To show the settings currently us ed, enter the View Adm inistrator Settings menu. Here y ou will find the current configuration for:  IP  TFT P  DNS  Audio  Video  Data Port Use the up and dow n navigatio n keys on y our rem ote control to scroll up and down pages i[...]

D1374201_User_Manual_T550_T770_MXP_CCM 46 4.1.4 Restore Defa ult Settings The Restore Def ault Settin gs function will restore the sy stem settings to default value. Your uni t will restart after you have confirm ed that y ou want to restore the settin gs.[...]

Settings 47 4.2 Netw ork Settings The network settings m enu enables y ou to conf igure IP, TFTP, wireless LAN, DNS and the data port.  IP Settings  W ireless LAN Settings  TFT P Settings  DNS Settings  Data Port Note! T he W ireless LAN Settings menu m ay not be available. This depends on w hether y our unit has a W i[...]

D1374201_User_Manual_T550_T770_MXP_CCM 48 4.2.1 IP Settings Remem ber to restart the system af ter mak ing changes to IP Settings. Changes in IP Settings menu will not hav e any ef fect befor e the sy s tem is r estarted. IP-assignment DHCP (Dy namic Hos t Configuration Protocol) can be selected w hen a DHCP server is present. DHCP IP-address, IP-s[...]

Settings 49 A ut o The codec will auto-detect the speed /duplex on the LAN. 10/Half The codec will connect to the LAN usin g 10Mbps speed/Half Duplex. 10/Full 10 Mbps speed/Full Duple x. 100/Half 100 Mbps speed/Half Duplex. 100/Full 100 Mbps speed/Full Duplex. IP A ccess Password By setting an IP Password on y our T ANDBERG unit, all access to the [...]

D1374201_User_Manual_T550_T770_MXP_CCM 50 4.2.2 Wireless LA N Settings SSID (Service Set Identification) Example “ W LANNETW ORK ” . Def ines a local netw ork id for this wireless region. I t must be the sam e for all end points and the access point. An endpoint w ill find the access point if the SSID i s correct, however if the encry ption k e[...]

Settings 51 cards in the country where it is used. The unit must be supplied by power supply (AC-DC adapter) powerbox SPN-270-12, w hich com plies with the requirements for lim ited power source according to IEC/EN 60950. Encryption Select if y ou want to encry pt y our W ireless LAN connection. Increased encryption le vel wi ll decrease perform an[...]

D1374201_User_Manual_T550_T770_MXP_CCM 52 4.2.3 TFTP Settings A lternate T FT P Server To use an alternate TFT P server, select “ Yes ” . If alternate TFTP ser ver is not be used, select “ No ” . In this case the IP address fields will be disabled. Primary TFT P Server Enter the IP address of y our T FT P server. Backup TFT P Server Optiona[...]

Settings 53 4.2.4 DNS Settings Up to five DNS (Dy nam ic Nam e Server) can be configured. The m inimum required is one. In addition, a DNS domain nam e must be provided. Note that if DHCP is used in the IP Settings, the DNS Se ttings menu will be di sabled.[...]

D1374201_User_Manual_T550_T770_MXP_CCM 54 4.2.5 Data Port The system provides a standard RS232 serial ports to allo w a computer to be connected for data transfer and control purposes. Note that whe n connecting to a PC the connecting cable must be a straight through RS232 cable. Baud Rate, Parity, Databits and Stopbits If you wish to connect a PC [...]

Settings 55 Mo dem Al lows y ou to control the system externally via a PC as in Control Mode. Once a call is established, Data po rt 1 will automatically switch to Data mode. W hen the call disconnects, Data port 1 switches back to Control Mode.[...]

D1374201_User_Manual_T550_T770_MXP_CCM 56 4.3 Audio Settings A lert T one Different ringing tones may be selected. A lert Volume You may c hange the volu me level for the selected ringing tone. Key Tones On There will be a to ne indicator when pressing keys on the remote control. Off There will be no to ne when pressing key s on the remote control.[...]

Settings 57 4.4 Display Se ttings The Display settings menu enables you to configure picture lay outs, s creen form ats, f ocus, whitebal anc e and brightness. There are two submenus:  Screen Settings  Picture Control[...]

D1374201_User_Manual_T550_T770_MXP_CCM 58 4.4.1 Screen Settings Picture Layout (wide screen monitors only ) The Advanced Picture Lay out is related to the Lay out button on the remote control and it can be used at any tim e to change the screen lay out. For wide screen systems POP m ode is recom m ended. Y ou will get optimized pi cture lay outs f [...]

Settings 59 Example of Picture in Pic ture. Example of Picture outside Pic ture (wide screen). Example of Side-by-Side view (wide s creen). TV M onitor Format (wide screen monitors only ) To fully le verage y our wide screen display , activate the Native 16:9 format by settin g the TV Monitor Format to W ide. Note that y ou should only change this [...]

D1374201_User_Manual_T550_T770_MXP_CCM 60 To fully le verage y our wide screen display , activate the Native 16:9 format by settin g the VGA Monitor Format to W ide. Note that y ou should only change this setting if you r VGA monitor is a wide screen (16:9) monitor or projector. T he VGA and DVI output w ill then be optimized for W ide Screen VGA d[...]

Settings 61 PC presentation shown in Normal (correct ratio) mode. PC Presentation shown in W ide (stretched) mode.[...]

D1374201_User_Manual_T550_T770_MXP_CCM 62 4.4.2 Picture Control Focus A ut o In Auto mode the focus is continuously u pdated. W hen m oving the camera, the system will use auto focus f or 5 seconds to set the right focus of the new camera position. After 5 seconds auto focus is turned off to prevent continuous focus adjustm ents of the cam era. Man[...]

Settings 63 4.5 Presentation The Presentation menu off ers you all available video sources. For the TANDBERG 770 MXP, these are:  Main Camera  AUX  Docum ent Camera  VCR  PC For the TANDBERG 550 MXP, these are:  Main Camera  AUX Use the arrow key to scroll to the desired video i nput. Press the select softk[...]

D1374201_User_Manual_T550_T770_MXP_CCM 64 4.6 Lines The extension num bers assigned to y our unit are shown in the ‘ Line s ’ menu. T o dial from one of y our m ultiple lines, scroll to the desired li ne, pres s the “ Select ” softkey (or OK), and dial the number you w ant to reach. Speed Dials You can assign up to four speed dials on y our[...]

65 5 Peripheral Equipment PC-interface (serial cable): A PC can be connected to y our TANDBERG 550/770 for Cisco CallManager using a serial cable, see the TANDBERG 550 MXP and 770 MXP interfaces below. This enables y ou to interact with the unit using dat a port com mands. ( This is also possible over LAN, using telne t). The available com mands ar[...]

66 6 Appendices A pp endices:  Appendix 1: Technical Specification  Appendix 2: Declaration of Conform ity[...]

Appendices 67 Appendix 1 Technical Specification Contact y our T ANDBERG representative for a Technical Specification for T ANDBERG 550/770 MXP for Cisco CallManager or download from www.tan dberg.net .[...]

D1374201_User_Manual_T550_T770_MXP_CCM 68 Appendix 2 Declaration of Conformit y Contact y our T ANDBERG representative for a Declaration of Conform ity o r download from www .tandberg.net .[...]

69 7 Index C Call Status ........................................ ......... 51 Codec .............................................. ............ 9 Connecting cab les ..................................... 14 D Declaration of Conf orm ity ....... ................... 75 DNS Settings ............................................. 60 I IP Settings ......[...]

70 8 Glossary A A lert speaker: T he internal speaker will warn y ou of an incom ing call even thoug h the monitor may not be sw itched on. A ud io call: Audio call eq uals a telephone call . You can make a call with the v ideo sy s tem with audio only . C Call status: Com prehensive information about the call listin g transm itted and received aud[...]

Glossary 71 P PA L: Phase Alternation by Line. Video standard corresponding to 4CIF. Primary used in Europe, Middle East and Asia. PIP: Picture-In-Picture Point to point call: A call w ith two parti cipants including y ourself. POP: Picture Outside Picture. POP is a picture l ay out mode that is optimized for wide screens: Full screen, 1+3 lay out [...]